Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
Convergys List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Convergys. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Convergys Employees
Employee
Years
Job
Industry
Justin Keith Justin Keith's Convergys Experience April 2001 - February 2009
Job Production Supervisor at Cintas
Industry Wireless
Experience
Cintas August 2013 - Present
Pizza Hut February 2013 - August 2013
RaceTrac Petroleum February 2009 - January 2013
Convergys April 2001 - February 2009
Skills
Call Centers, Workforce Management, Management, Call Center, Recruiting, Performance Management, Process Improvement, Training Delivery
Education
University of Phoenix 2008 — 2010
Bachelor of Science, Business Management
Utah State University
80 credits, Liberal Arts
Cintas August 2013 - Present
Pizza Hut February 2013 - August 2013
RaceTrac Petroleum February 2009 - January 2013
Convergys April 2001 - February 2009
Skills
Call Centers, Workforce Management, Management, Call Center, Recruiting, Performance Management, Process Improvement, Training Delivery
Education
University of Phoenix 2008 — 2010
Bachelor of Science, Business Management
Utah State University
80 credits, Liberal Arts
Chad McDaniel Chad McDaniel's Convergys Experience July 1997 - August 1998
Job Chief Relationship Officer Representing the Voice of the Customer Management Professional
Industry Events Services
Experience
Execs In The Know January 2000 - Present
M.E.R. Inc. November 1999 - Present
Convergys July 1997 - August 1998
Rogers Cable September 1995 - October 1996
MCI Telecommunications September 1988 - July 1995
Skills
Personl Brand Coach, Customer Experience, Customer Satisfaction, Business Strategy, Executive Search, Technical Recruiting, Direct Marketing, Leadership, CRM, Community Management, Contact Centers, Outsourcing, Management Consulting, Marketing, Recruiting, Management, Training, Internet Recruiting, Call Center, Customer Service, Event Planning, Time Management, Resource Management, BPO, Customer Engagement, Vendor Management, Social Media, Thought Leadership, Sales, Cross-functional Team..., Call Centers, New Business Development, Business Development, Process Improvement, Sales Management, Telecommunications, Workforce Management, Performance Management, Account Management, Strategy, Salesforce.com, Lead Generation, Change Management, Team Leadership, Strategic Planning, Customer Retention, Multi-channel Marketing, Operations Management, SaaS, Team Building
Education
University of Phoenix 1991 — 1994
BAM
Apollo High School - Glendale, AZ
Execs In The Know January 2000 - Present
M.E.R. Inc. November 1999 - Present
Convergys July 1997 - August 1998
Rogers Cable September 1995 - October 1996
MCI Telecommunications September 1988 - July 1995
Skills
Personl Brand Coach, Customer Experience, Customer Satisfaction, Business Strategy, Executive Search, Technical Recruiting, Direct Marketing, Leadership, CRM, Community Management, Contact Centers, Outsourcing, Management Consulting, Marketing, Recruiting, Management, Training, Internet Recruiting, Call Center, Customer Service, Event Planning, Time Management, Resource Management, BPO, Customer Engagement, Vendor Management, Social Media, Thought Leadership, Sales, Cross-functional Team..., Call Centers, New Business Development, Business Development, Process Improvement, Sales Management, Telecommunications, Workforce Management, Performance Management, Account Management, Strategy, Salesforce.com, Lead Generation, Change Management, Team Leadership, Strategic Planning, Customer Retention, Multi-channel Marketing, Operations Management, SaaS, Team Building
Education
University of Phoenix 1991 — 1994
BAM
Apollo High School - Glendale, AZ
Tressa Shepard Tressa Shepard's Convergys Experience October 2008 - October 2009
Job Human Resources Professional
Industry Human Resources
Experience
Convergys October 2008 - October 2009
Cisco November 2004 - September 2008
Hawkins Personnel June 2004 - November 2004
IBM Tivoli Software December 1998 - January 2002
Skills
Customer Relations, Microsoft Office, Performance Management, HR Strategy, HR Policies, HR Consulting, Channel Marketing, Interviewing, requisition management, Third Parties
Education
University of Phoenix 2006 — 2010
BS, BUSINESS MGMT
Convergys October 2008 - October 2009
Cisco November 2004 - September 2008
Hawkins Personnel June 2004 - November 2004
IBM Tivoli Software December 1998 - January 2002
Skills
Customer Relations, Microsoft Office, Performance Management, HR Strategy, HR Policies, HR Consulting, Channel Marketing, Interviewing, requisition management, Third Parties
Education
University of Phoenix 2006 — 2010
BS, BUSINESS MGMT
Jennifer Moya Jennifer Moya's Convergys Experience June 2008 - April 2009
Job Area Coordinator at International MOMS Club
Industry Telecommunications
Experience
Cellular One March 2010 - December 2010
Celluar One April 2009 - March 2010
Convergys June 2008 - April 2009
Convergys October 2007 - June 2008
Hotels.com April 2006 - March 2007
Hotels.com June 2002 - April 2006
Skills
AS400 system, Time centre, Aspect, NICE Call Recording, Compass, Avaya, Avaya IP Telephony, Avaya Communication..., Terminal Emulation, CMS, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, PowerPoint, Outlook, Adobe Acrobat, Paint, Windows, CTI, CAPTIVATOR, COSTGUARD, Paychex, DIGITAL SOLUTIONS, IEX Total View, TKS, Internet, Google Maps, Google Earth, Blackberry, Blackberry applications, Photoshop, Management
Education
South Texas College 2006 — 2007
Real Estate
University of Phoenix 2006 — 2007
Business
South Texas Community College 2000 — 2001
Cellular One March 2010 - December 2010
Celluar One April 2009 - March 2010
Convergys June 2008 - April 2009
Convergys October 2007 - June 2008
Hotels.com April 2006 - March 2007
Hotels.com June 2002 - April 2006
Skills
AS400 system, Time centre, Aspect, NICE Call Recording, Compass, Avaya, Avaya IP Telephony, Avaya Communication..., Terminal Emulation, CMS, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, PowerPoint, Outlook, Adobe Acrobat, Paint, Windows, CTI, CAPTIVATOR, COSTGUARD, Paychex, DIGITAL SOLUTIONS, IEX Total View, TKS, Internet, Google Maps, Google Earth, Blackberry, Blackberry applications, Photoshop, Management
Education
South Texas College 2006 — 2007
Real Estate
University of Phoenix 2006 — 2007
Business
South Texas Community College 2000 — 2001
Reginald Dixon Reginald Dixon's Convergys Experience July 2006 - January 2008
Job Administrative Assistant at US LAWNS
Industry Environmental Services
Experience
US LAWNS December 2014 - Present
East Carolina Inn March 2013 - Present
Nationwide Insurance 2014 - 2015
Regional Acceptance Corporation June 2009 - September 2011
West Corporation March 2008 - September 2008
Convergy's July 2006 - January 2008
Skills
Customer Satisfaction, Cash Handling Experience, Customer Service, Inventory Control, Microsoft Office, Data Center, Access, Data Entry, Time Management, Finance, Interviews, Teamwork, Sales, Insurance, Telephone Skills, Inventory Management, Process Scheduler, Call Centers, Security, Problem Solving, Cashiering
Education
University of Phoenix 2013 — 2015
Bachelor's Degree, Criminal Justice/Law Enforcement Administration, 3.0
University of Phoenix 2010 — 2013
Associate of Arts (AA), Business Administration, Management and Operations
US LAWNS December 2014 - Present
East Carolina Inn March 2013 - Present
Nationwide Insurance 2014 - 2015
Regional Acceptance Corporation June 2009 - September 2011
West Corporation March 2008 - September 2008
Convergy's July 2006 - January 2008
Skills
Customer Satisfaction, Cash Handling Experience, Customer Service, Inventory Control, Microsoft Office, Data Center, Access, Data Entry, Time Management, Finance, Interviews, Teamwork, Sales, Insurance, Telephone Skills, Inventory Management, Process Scheduler, Call Centers, Security, Problem Solving, Cashiering
Education
University of Phoenix 2013 — 2015
Bachelor's Degree, Criminal Justice/Law Enforcement Administration, 3.0
University of Phoenix 2010 — 2013
Associate of Arts (AA), Business Administration, Management and Operations
James Stockbridge James Stockbridge's Convergys Experience January 2000 - May 2002
Job Computer Operator II at CB&I
Industry Information Technology and Services
Experience
CB&I July 2014 - Present
DISYS March 2012 - April 2014
Comerica Bank 2005 - 2012
Wyndham Hotel Group July 2002 - January 2005
Convergys January 2000 - May 2002
Burger King Corporation August 1990 - August 1995
U.S. Coast Guard July 1989 - July 1990
Skills
Customer Service, Technical Support, Banking, Microsoft Office, Microsoft Excel, Computer Literate, Typing, HP Server Hardware, IBM Servers, IBM AS/400, Military Experience, United States Armed..., Training, Software Documentation, Lotus Notes, IBM iSeries, Call Centers, Troubleshooting, Management
Education
University of Phoenix 2012 — 2015
Bachelor's of Science, Accounting, In progress
North Harris Montgomery 2002 — 2003
Associate of Science (A.S.) incomplete, Computer Science
Rockport-Fulton High School 1985 — 1989
Diploma
CB&I July 2014 - Present
DISYS March 2012 - April 2014
Comerica Bank 2005 - 2012
Wyndham Hotel Group July 2002 - January 2005
Convergys January 2000 - May 2002
Burger King Corporation August 1990 - August 1995
U.S. Coast Guard July 1989 - July 1990
Skills
Customer Service, Technical Support, Banking, Microsoft Office, Microsoft Excel, Computer Literate, Typing, HP Server Hardware, IBM Servers, IBM AS/400, Military Experience, United States Armed..., Training, Software Documentation, Lotus Notes, IBM iSeries, Call Centers, Troubleshooting, Management
Education
University of Phoenix 2012 — 2015
Bachelor's of Science, Accounting, In progress
North Harris Montgomery 2002 — 2003
Associate of Science (A.S.) incomplete, Computer Science
Rockport-Fulton High School 1985 — 1989
Diploma
Cale Bybee Cale Bybee's Convergys Experience March 1998 - April 2010
Job Motors Vehicles Manager eBay
Industry Automotive
Experience
eBay October 2012 - Present
eBay October 2010 - October 2012
Convergys March 1998 - April 2010
Skills
Call Center, Customer Satisfaction, Account Management, B2B, CRM, Call Centers, Cross-functional Team..., Customer Experience, Customer Retention, Customer Service, E-commerce, Management, Negotiation, New Business Development, Operations Management, Process Improvement, Sales, Salesforce.com, Team Building, Team Leadership, Training, Workforce Management
Education
University of Phoenix-Utah Campus 2011 — 2014
Master of Business Administration (MBA)
University of Phoenix 2004 — 2008
BS, Business Marketing
eBay October 2012 - Present
eBay October 2010 - October 2012
Convergys March 1998 - April 2010
Skills
Call Center, Customer Satisfaction, Account Management, B2B, CRM, Call Centers, Cross-functional Team..., Customer Experience, Customer Retention, Customer Service, E-commerce, Management, Negotiation, New Business Development, Operations Management, Process Improvement, Sales, Salesforce.com, Team Building, Team Leadership, Training, Workforce Management
Education
University of Phoenix-Utah Campus 2011 — 2014
Master of Business Administration (MBA)
University of Phoenix 2004 — 2008
BS, Business Marketing
Christina Doty Christina Doty's Convergys Experience January 2011 - April 2011
Job Looking for a Data Entry position
Industry Executive Office
Experience
Volt March 2015 - Present
TEKsystems August 2014 - December 2014
Celebrity Staff April 2014 - May 2014
Romantix April 2014 - April 2014
Remedy Intelligent Staffing 2014 - 2014
Verizon Wireless April 2011 - June 2013
Convergys January 2011 - April 2011
Convergys November 2004 - October 2010
Convergys June 2000 - October 2004
Skills
Data Entry, Customer Service, Training, HIPPA Compliance, Highly detail oriented, Organized self-starter, Microsoft Office, Microsoft Office 2010, Microsoft Office 2007, Microsoft Excel, Microsoft Word, PowerPoint, Proficient Typing Skills, Accurate Data Entry, Always Punctual, Safety Compliance, Tenacious Work Ethic, Professional Services
Education
University of Phoenix 2008 — 2011
Associate of Arts (A.A.), Psychology
Volt March 2015 - Present
TEKsystems August 2014 - December 2014
Celebrity Staff April 2014 - May 2014
Romantix April 2014 - April 2014
Remedy Intelligent Staffing 2014 - 2014
Verizon Wireless April 2011 - June 2013
Convergys January 2011 - April 2011
Convergys November 2004 - October 2010
Convergys June 2000 - October 2004
Skills
Data Entry, Customer Service, Training, HIPPA Compliance, Highly detail oriented, Organized self-starter, Microsoft Office, Microsoft Office 2010, Microsoft Office 2007, Microsoft Excel, Microsoft Word, PowerPoint, Proficient Typing Skills, Accurate Data Entry, Always Punctual, Safety Compliance, Tenacious Work Ethic, Professional Services
Education
University of Phoenix 2008 — 2011
Associate of Arts (A.A.), Psychology
Biannca Glenn Biannca Glenn's Convergys Experience January 2015 - Present
Job
Industry Consumer Services
Experience
Convergys January 2015 - Present
Circle of Life Internationals January 2014 - May 2015
Skills
Microsoft Office, Microsoft Word, PowerPoint, Customer Service, Microsoft Excel
Education
University of Phoenix 2015 — 2019
Bachelors of Business Adminstration
University of Phoenix 2014 — 2018
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Convergys January 2015 - Present
Circle of Life Internationals January 2014 - May 2015
Skills
Microsoft Office, Microsoft Word, PowerPoint, Customer Service, Microsoft Excel
Education
University of Phoenix 2015 — 2019
Bachelors of Business Adminstration
University of Phoenix 2014 — 2018
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Ashley W. Pritchard Ashley W. Pritchard's Convergys Experience December 2001 - October 2006
Job Website Administrator at Pinal County Republican Committee
Industry Computer Networking
Experience
Pinal County Republican Committee February 2013 - Present
Unemployed November 2009 - Present
E-Telecare Global Solutions April 2007 - November 2008
Convergys December 2001 - October 2006
University of Arizona Art Department & Union Galleries 1997 - 1998
Skills
Databases, Windows 7, Help Desk Support, Troubleshooting, Analysis, Linux, Customer Service, Technical Support, Routers, Computer Hardware, Hardware, TCP/IP, Call Center, Operating Systems, SQL, DSL, Networking
Education
University of Phoenix 2010 — 2010
Bachelor, Information Technology - Networking and Telecommunications
Fred G Acosta Job Corps
Pinal County Republican Committee February 2013 - Present
Unemployed November 2009 - Present
E-Telecare Global Solutions April 2007 - November 2008
Convergys December 2001 - October 2006
University of Arizona Art Department & Union Galleries 1997 - 1998
Skills
Databases, Windows 7, Help Desk Support, Troubleshooting, Analysis, Linux, Customer Service, Technical Support, Routers, Computer Hardware, Hardware, TCP/IP, Call Center, Operating Systems, SQL, DSL, Networking
Education
University of Phoenix 2010 — 2010
Bachelor, Information Technology - Networking and Telecommunications
Fred G Acosta Job Corps
Carol Vasquez Carol Vasquez's Convergys Experience 2001 - February 2004
Job Administrative Specialist II at City of Brownsville, Texas
Industry Government Administration
Experience
City of Brownsville, Texas February 2004 - Present
Convergys 2001 - February 2004
Cambridge Educational 1996 - July 2001
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, Public Speaking, Data Entry, Administration, Administrative..., Data Analysis, Analysis, Telephone Skills, Spreadsheets, Office Administration, Government, Budgets, Administrative..., Community Outreach, Nonprofits, Training, Time Management, Access, Event Planning, Public Relations, Management, Team Building, Social Media, Leadership, Editing, Strategic Planning, Fundraising, Public Administration, Social Networking
Education
The University of Texas RGV 2012 — 2015
Bachelor's degree, Multi-/Interdisciplinary Studies, Business Law and Information Technology
University of Phoenix 2006 — 2008
Associate's degree, Information Technology
Webster county high school 1987 — 1991
City of Brownsville, Texas February 2004 - Present
Convergys 2001 - February 2004
Cambridge Educational 1996 - July 2001
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, Public Speaking, Data Entry, Administration, Administrative..., Data Analysis, Analysis, Telephone Skills, Spreadsheets, Office Administration, Government, Budgets, Administrative..., Community Outreach, Nonprofits, Training, Time Management, Access, Event Planning, Public Relations, Management, Team Building, Social Media, Leadership, Editing, Strategic Planning, Fundraising, Public Administration, Social Networking
Education
The University of Texas RGV 2012 — 2015
Bachelor's degree, Multi-/Interdisciplinary Studies, Business Law and Information Technology
University of Phoenix 2006 — 2008
Associate's degree, Information Technology
Webster county high school 1987 — 1991
Douglas Park's Convergys Experience February 1998 - November 2000
Job Sr. Director, Global Supply Operations at Expedia, Inc.
Industry Consumer Electronics
Experience
Expedia, Inc. March 2014 - Present
Microsoft July 2013 - March 2014
Microsoft November 2010 - June 2013
Microsoft September 2008 - November 2010
Microsoft November 2002 - September 2008
Microsoft September 2002 - November 2002
Microsoft November 2000 - September 2002
Convergys February 1998 - November 2000
Skills
Product Management, Program Management, Team Leadership, Management, Customer Service, Call Centers, Strategy, E-commerce, Leadership, Mobile Devices, Budgets, Call Center, Cross-functional Team..., Vendor Management, Consumer Electronics, Process Improvement, Strategic Partnerships, Project Management, Xbox 360, Analytics, Agile Project Management, Safety, Partner Management, Cloud Computing, Video Games, Product Development, Trust, Forecasting, Outsourcing, Security, Customer Experience, Software Project..., Budgeting, Business Strategy, Monetization, Change Management, Analysis, Enterprise Software, Salesforce.com, Online Travel, Contact Centers, Global Delivery, SaaS
Education
University of Phoenix 2002 — 2010
Bachelor of Science (BS), Marketing
Utah State University 1996 — 1997
Bachelor of Science (BS), Computer Engineering
Expedia, Inc. March 2014 - Present
Microsoft July 2013 - March 2014
Microsoft November 2010 - June 2013
Microsoft September 2008 - November 2010
Microsoft November 2002 - September 2008
Microsoft September 2002 - November 2002
Microsoft November 2000 - September 2002
Convergys February 1998 - November 2000
Skills
Product Management, Program Management, Team Leadership, Management, Customer Service, Call Centers, Strategy, E-commerce, Leadership, Mobile Devices, Budgets, Call Center, Cross-functional Team..., Vendor Management, Consumer Electronics, Process Improvement, Strategic Partnerships, Project Management, Xbox 360, Analytics, Agile Project Management, Safety, Partner Management, Cloud Computing, Video Games, Product Development, Trust, Forecasting, Outsourcing, Security, Customer Experience, Software Project..., Budgeting, Business Strategy, Monetization, Change Management, Analysis, Enterprise Software, Salesforce.com, Online Travel, Contact Centers, Global Delivery, SaaS
Education
University of Phoenix 2002 — 2010
Bachelor of Science (BS), Marketing
Utah State University 1996 — 1997
Bachelor of Science (BS), Computer Engineering
Frank Azimpour Frank Azimpour's Convergys Experience February 2003 - August 2004
Job Canada Operations Manager at Qnomy, Inc.
Industry Information Technology and Services
Experience
Q-nomy, Inc. January 2014 - Present
Q-nomy, Inc. February 2011 - December 2013
Hewlett-Packard September 2005 - February 2011
Harris Corporation April 2005 - July 2006
Ministry of Health and Long-Term Care September 2004 - February 2005
Convergys February 2003 - August 2004
IBM November 2000 - February 2003
Skills
IT Service Management, Enterprise Software, People Skills, Software Implementation, Management, Software Project..., Project Management, Windows Server, Networking, People Management, Operations Management, Training, Analysis, Team Building, Integration, Project Delivery
Education
University of Ottawa / Université d'Ottawa 1999 — 2004
Software Engineering, Software
A.Y. Jackson Secondary School 1995 — 1999
High School
Q-nomy, Inc. January 2014 - Present
Q-nomy, Inc. February 2011 - December 2013
Hewlett-Packard September 2005 - February 2011
Harris Corporation April 2005 - July 2006
Ministry of Health and Long-Term Care September 2004 - February 2005
Convergys February 2003 - August 2004
IBM November 2000 - February 2003
Skills
IT Service Management, Enterprise Software, People Skills, Software Implementation, Management, Software Project..., Project Management, Windows Server, Networking, People Management, Operations Management, Training, Analysis, Team Building, Integration, Project Delivery
Education
University of Ottawa / Université d'Ottawa 1999 — 2004
Software Engineering, Software
A.Y. Jackson Secondary School 1995 — 1999
High School
Joey Ambrose, OMCP's Convergys Experience February 2001 - February 2003
Job President/CEO/Internet Marketing Strategist @ Go Web Solution Inc., Entrepreneur, Author, Social Media Quickies
Industry Internet
Experience
Go Web Solutions Inc. October 2000 - Present
Convergys February 2001 - February 2003
Keane 1998 - 2001
TeleTech 1996 - 1998
Skills
SEO, Web Design, Web Development, Social Media Marketing, E-commerce, Online Marketing, Web Marketing, Website Development, Marketing, Marketing Strategy, Online Advertising, Social Media, Social Networking, Facebook, Small Business, WordPress, Lead Generation, Google Adwords, Email Marketing, Public Relations, Management, Google Analytics, Digital Marketing, Training, Direct Marketing, Advertising, SEM, PPC, Marketing Communications, Digital Strategy, Entrepreneurship, Start-ups, Blogging, Copywriting, Hosting, Web Analytics, CMS, Graphic Design, Digital Media, Newsletters, Integrated Marketing, Keyword Research, Press Releases, Content Management
Education
University of Phoenix 1996 — 2007
BS Business Management
Go Web Solutions Inc. October 2000 - Present
Convergys February 2001 - February 2003
Keane 1998 - 2001
TeleTech 1996 - 1998
Skills
SEO, Web Design, Web Development, Social Media Marketing, E-commerce, Online Marketing, Web Marketing, Website Development, Marketing, Marketing Strategy, Online Advertising, Social Media, Social Networking, Facebook, Small Business, WordPress, Lead Generation, Google Adwords, Email Marketing, Public Relations, Management, Google Analytics, Digital Marketing, Training, Direct Marketing, Advertising, SEM, PPC, Marketing Communications, Digital Strategy, Entrepreneurship, Start-ups, Blogging, Copywriting, Hosting, Web Analytics, CMS, Graphic Design, Digital Media, Newsletters, Integrated Marketing, Keyword Research, Press Releases, Content Management
Education
University of Phoenix 1996 — 2007
BS Business Management
Ken Zink's Convergys Experience April 2006 - August 2010
Job Sr.Technical Consultant at Northgate Arinso
Industry Information Technology and Services
Experience
NorthgateArinso August 2010 - Present
Convergys April 2006 - August 2010
Levigy, Inc September 2005 - April 2006
Blue Cross and Blue Shield of FL January 2002 - August 2005
Blue Cross Blue Shield of Florida February 1999 - August 2005
Blue Cross and Blue Shield of FL May 2000 - January 2002
Blue Cross and Blue Shield of FL February 1999 - May 2000
Target October 1997 - February 1999
Cabling Systems Supply June 1995 - October 1997
Cushing Specialty Company February 1992 - June 1995
Skills
Document Management, Business Process..., Business Process, SharePoint, Requirements Analysis, Visio, Vendor Management, Business Analysis, SDLC, Integration, Process Improvement, Microsoft SQL Server, SQL, Requirements Gathering, Crystal Reports, Enterprise Content..., ITIL, Business Intelligence, Software Documentation, Quality Assurance, Workflow Software, IVR, Fax Server, Scanners, Program Management, Outsourcing, Analysis, Disaster Recovery, Process Engineering, Business Requirements, ERP, Software Project..., IT Management, Systems Analysis, IT Service Management, Enterprise Architecture, Solution Architecture, IT Strategy, Resource Management, Service Delivery, Data Migration, PMO, Pre-sales, PMP, Testing
Education
University of Phoenix 2001 — 2004
BSIT, Information Technology
NorthgateArinso August 2010 - Present
Convergys April 2006 - August 2010
Levigy, Inc September 2005 - April 2006
Blue Cross and Blue Shield of FL January 2002 - August 2005
Blue Cross Blue Shield of Florida February 1999 - August 2005
Blue Cross and Blue Shield of FL May 2000 - January 2002
Blue Cross and Blue Shield of FL February 1999 - May 2000
Target October 1997 - February 1999
Cabling Systems Supply June 1995 - October 1997
Cushing Specialty Company February 1992 - June 1995
Skills
Document Management, Business Process..., Business Process, SharePoint, Requirements Analysis, Visio, Vendor Management, Business Analysis, SDLC, Integration, Process Improvement, Microsoft SQL Server, SQL, Requirements Gathering, Crystal Reports, Enterprise Content..., ITIL, Business Intelligence, Software Documentation, Quality Assurance, Workflow Software, IVR, Fax Server, Scanners, Program Management, Outsourcing, Analysis, Disaster Recovery, Process Engineering, Business Requirements, ERP, Software Project..., IT Management, Systems Analysis, IT Service Management, Enterprise Architecture, Solution Architecture, IT Strategy, Resource Management, Service Delivery, Data Migration, PMO, Pre-sales, PMP, Testing
Education
University of Phoenix 2001 — 2004
BSIT, Information Technology
Servilto Babbs Servilto Babbs's Convergys Experience March 2012 - July 2012
Job Experienced Cook
Industry Food & Beverages
Experience
Canyon Road Gastro Pub June 2013 - August 2014
Buff's Bar & Grill September 2012 - May 2013
Convergys March 2012 - July 2012
O"Charley's October 2007 - September 2011
Skills
Cooking, Food, Culinary Skills, Catering, Recipes, Food Safety, Restaurants, Cuisine, Fine Dining, Restaurant Management, Sanitation, Food & Beverage, Banquets
Education
University of Phoenix-Nashville Campus 2012 — 2016
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Continental Academy 2007 — 2008
High School Diploma, n/a
Canyon Road Gastro Pub June 2013 - August 2014
Buff's Bar & Grill September 2012 - May 2013
Convergys March 2012 - July 2012
O"Charley's October 2007 - September 2011
Skills
Cooking, Food, Culinary Skills, Catering, Recipes, Food Safety, Restaurants, Cuisine, Fine Dining, Restaurant Management, Sanitation, Food & Beverage, Banquets
Education
University of Phoenix-Nashville Campus 2012 — 2016
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Continental Academy 2007 — 2008
High School Diploma, n/a
Brandon Arrington's Convergys Experience January 2012 - December 2012
Job Science Teacher/ Coach
Industry Education Management
Experience
Rocky Mount Middle School July 2013 - Present
Rocky Mount High School June 2013 - Present
Rocky Mount Middle School July 2013 - Present
Luxottica Retail April 2012 - Present
Convergys January 2012 - December 2012
Rocky Mount High School July 2011 - January 2012
West Corporation Revenue Generation September 2010 - February 2011
Skills
Microsoft Excel, Microsoft Office, Cpr Certified, PowerPoint, Micrometer, Gauges, Management, Teaching, Coaching, Coaching Staff, Coaching Baseball, Football, Analysis, Inspection
Education
University of Phoenix 2012 — 2013
Master of Business Administration (MBA), Business Administration and Management, General, 3.47 GPA
The University of North Carolina 2007 — 2010
Bachelor of Science, Exercise Sports Medicine
Rocky Mount Middle School July 2013 - Present
Rocky Mount High School June 2013 - Present
Rocky Mount Middle School July 2013 - Present
Luxottica Retail April 2012 - Present
Convergys January 2012 - December 2012
Rocky Mount High School July 2011 - January 2012
West Corporation Revenue Generation September 2010 - February 2011
Skills
Microsoft Excel, Microsoft Office, Cpr Certified, PowerPoint, Micrometer, Gauges, Management, Teaching, Coaching, Coaching Staff, Coaching Baseball, Football, Analysis, Inspection
Education
University of Phoenix 2012 — 2013
Master of Business Administration (MBA), Business Administration and Management, General, 3.47 GPA
The University of North Carolina 2007 — 2010
Bachelor of Science, Exercise Sports Medicine
Lenton Collins Lenton Collins's Convergys Experience October 2010 - January 2011
Job Human Resource Assistant, US Marine Corps
Industry Government Administration
Experience
U.S. Marine Corps February 2012 - Present
U.S. Census Bureau February 2011 - February 2012
Convergys October 2010 - January 2011
United States Marine Corps January 2009 - July 2010
United States Marine Corps April 2004 - December 2008
Skills
Training, Human Resources, Organizational..., Benefits Administration, Team Building, Customer Service, Team Leadership, Change Management, Microsoft Office, Microsoft Excel, Public Speaking, Strategic Planning, Personnel Management, Budgets, PowerPoint, Project Management, Employee Relations, Recruiting, Event Planning, Military, Social Networking
Education
Webster University 2009 — 2011
Master of Arts, Human Resources Management
University of Phoenix 2004 — 2007
Business Administration and Management, General
U.S. Marine Corps February 2012 - Present
U.S. Census Bureau February 2011 - February 2012
Convergys October 2010 - January 2011
United States Marine Corps January 2009 - July 2010
United States Marine Corps April 2004 - December 2008
Skills
Training, Human Resources, Organizational..., Benefits Administration, Team Building, Customer Service, Team Leadership, Change Management, Microsoft Office, Microsoft Excel, Public Speaking, Strategic Planning, Personnel Management, Budgets, PowerPoint, Project Management, Employee Relations, Recruiting, Event Planning, Military, Social Networking
Education
Webster University 2009 — 2011
Master of Arts, Human Resources Management
University of Phoenix 2004 — 2007
Business Administration and Management, General
Shanika Ames's Convergys Experience August 2005 - October 2007
Job Substitute Secretary at Spring ISD
Industry Primary/Secondary Education
Experience
Spring ISD November 2012 - October 2013
Spring ISD August 2012 - October 2013
Convergys August 2005 - October 2007
Skills
Teaching, Language Arts, Social Studies, Differentiated..., Lesson Planning, Elementary Education, Classroom Management, Secondary Education, Classroom, PowerPoint, Editing, Special Education, Data Entry, Smartboard
Education
University of Phoenix 2011 — 2013
Bachelors of Science, Health/Health Care Administration/Management
University of Phoenix 2009 — 2011
Associate of Arts (A.A.), Foundations of Business
Wiilowridge High
Spring ISD November 2012 - October 2013
Spring ISD August 2012 - October 2013
Convergys August 2005 - October 2007
Skills
Teaching, Language Arts, Social Studies, Differentiated..., Lesson Planning, Elementary Education, Classroom Management, Secondary Education, Classroom, PowerPoint, Editing, Special Education, Data Entry, Smartboard
Education
University of Phoenix 2011 — 2013
Bachelors of Science, Health/Health Care Administration/Management
University of Phoenix 2009 — 2011
Associate of Arts (A.A.), Foundations of Business
Wiilowridge High
Candice Richardson's Convergys Experience August 2011 - Present
Job Corporate Trainer at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys August 2011 - Present
Skills
BPO, Soft Skills, Performance Management, Employee Engagement, Call Centers, Training Delivery, Workforce Management, Training Needs Analysis, Talent Management, Training, Employee Relations, Talent Acquisition
Education
University of Phoenix 2013 — 2015
BS, Human Resources Management and Services, 3.64
University of Phoenix 2011 — 2013
Associate's Degree, Business Administration, Management and Operations, 3.72
Convergys August 2011 - Present
Skills
BPO, Soft Skills, Performance Management, Employee Engagement, Call Centers, Training Delivery, Workforce Management, Training Needs Analysis, Talent Management, Training, Employee Relations, Talent Acquisition
Education
University of Phoenix 2013 — 2015
BS, Human Resources Management and Services, 3.64
University of Phoenix 2011 — 2013
Associate's Degree, Business Administration, Management and Operations, 3.72
Joshua Hillerup Joshua Hillerup's Convergys Experience January 2006 - August 2006
Job Software Developer at TBase Communications
Industry Computer Software
Experience
T-Base Communications Inc. January 2015 - Present
TaxiHail October 2012 - June 2014
Mobile Knowledge February 2012 - June 2014
Impatica August 2007 - December 2011
Pink Triangle Services January 2007 - June 2008
Storm Internet December 2006 - July 2007
Convergys January 2006 - August 2006
NCS Pearson 2004 - 2004
Skills
software testing, Pre-sales Technical..., Unix, Documentation, Linux, Java, HTML, Software Development, Telecommunications, C++, Programming, C, Operating Systems, Windows, TCP/IP, Web Development, Problem Solving, VMware, Agile, Customer Relations, Customer Service, Microsoft Office, Troubleshooting, Excel, Testing, Software Documentation, VPN, Hardware, Networking, DNS
Education
University of Ottawa 2000 — 2006
Computer Science, Computer Science
Victoria Park Secondary School 1994 — 2000
Sloane Elementary School 1985 — 1993
T-Base Communications Inc. January 2015 - Present
TaxiHail October 2012 - June 2014
Mobile Knowledge February 2012 - June 2014
Impatica August 2007 - December 2011
Pink Triangle Services January 2007 - June 2008
Storm Internet December 2006 - July 2007
Convergys January 2006 - August 2006
NCS Pearson 2004 - 2004
Skills
software testing, Pre-sales Technical..., Unix, Documentation, Linux, Java, HTML, Software Development, Telecommunications, C++, Programming, C, Operating Systems, Windows, TCP/IP, Web Development, Problem Solving, VMware, Agile, Customer Relations, Customer Service, Microsoft Office, Troubleshooting, Excel, Testing, Software Documentation, VPN, Hardware, Networking, DNS
Education
University of Ottawa 2000 — 2006
Computer Science, Computer Science
Victoria Park Secondary School 1994 — 2000
Sloane Elementary School 1985 — 1993
Laura Pape-Harper's Convergys Experience October 2013 - February 2014
Job Substitute Teacher at Stevensville School Dst 2
Industry Consumer Services
Experience
Stevensville School Dst 2 November 2014 - Present
FedEx Ground August 2008 - September 2014
Convergys October 2013 - February 2014
AT&T October 2013 - February 2014
FedEx Ground 2009 - 2012
Education
University of Phoenix 2015 — 2017
Mental and Social Health Services and Allied Professions
Stevensville School Dst 2 November 2014 - Present
FedEx Ground August 2008 - September 2014
Convergys October 2013 - February 2014
AT&T October 2013 - February 2014
FedEx Ground 2009 - 2012
Education
University of Phoenix 2015 — 2017
Mental and Social Health Services and Allied Professions
Lora Roberts Lora Roberts's Convergys Experience March 2010 - January 2012
Job Remote technical support agent at Support.com
Industry Computer Software
Experience
Support.com September 2013 - Present
Cash Bonanza Marketing September 2005 - February 2013
Convergys March 2010 - January 2012
Skills
Customer Service, Technical Support, Professional Phone...
Education
University of Phoenix 2014 — 2018
Business Administration and Management, General
Huntington North High School 1979 — 1981
Diploma, General Office Occupations and Clerical Services
Support.com September 2013 - Present
Cash Bonanza Marketing September 2005 - February 2013
Convergys March 2010 - January 2012
Skills
Customer Service, Technical Support, Professional Phone...
Education
University of Phoenix 2014 — 2018
Business Administration and Management, General
Huntington North High School 1979 — 1981
Diploma, General Office Occupations and Clerical Services
Louis Paglianite Louis Paglianite's Convergys Experience 2000 - 2001
Job Looking to advance career
Industry Telecommunications
Experience
RCN Corporation November 2001 - Present
Army National Guard November 1994 - October 2002
Convergys 2000 - 2001
Sam's Club April 1999 - April 2000
Skills
Troubleshooting, Computer Hardware, Call Center, Telecommunications, Technical Writing, Process Improvement, Network Security, Network Administration, Security, Routers, Help Desk Support, Cisco Technologies, Data Center, IP, LAN-WAN, Network Design, Quality Control, Software Installation, TCP/IP, Switches, Technical Support, VoIP, WAN, Access, Call Centers, Wireless
Education
University of Phoenix 2009 — 2011
Bachelors, IT/Security, 3.5
University of Phoenix 2007 — 2008
Associates, IT/Networking, 3.79
RCN Corporation November 2001 - Present
Army National Guard November 1994 - October 2002
Convergys 2000 - 2001
Sam's Club April 1999 - April 2000
Skills
Troubleshooting, Computer Hardware, Call Center, Telecommunications, Technical Writing, Process Improvement, Network Security, Network Administration, Security, Routers, Help Desk Support, Cisco Technologies, Data Center, IP, LAN-WAN, Network Design, Quality Control, Software Installation, TCP/IP, Switches, Technical Support, VoIP, WAN, Access, Call Centers, Wireless
Education
University of Phoenix 2009 — 2011
Bachelors, IT/Security, 3.5
University of Phoenix 2007 — 2008
Associates, IT/Networking, 3.79
Sandra Vela, MAOM, SPHR Sandra Vela, MAOM, SPHR's Convergys Experience October 1999 - May 2002
Job Licensed Advanced Facilitator at AWAKEN Higher Brain LivingTM
Industry Human Resources
Experience
AWAKEN Higher Brain Living August 2013 - Present
Sandra Vela Independent Consultant March 2011 - Present
T-Mobile January 2008 - February 2011
T-Mobile, USA 2008 - 2011
Sylvan Learning 2004 - 2006
Convergys October 1999 - May 2002
Consultant April 1995 - October 1999
Skills
Leadership Development, Coaching, Public Speaking, Strategic Planning, Instructional Design, Training & Development, Training Delivery, Training Skills, Teacher Training, Mediation, Writing, Organizational..., Team Building, Parenting, Parent Education, Conflict Resolution, NLP, Teaching, Classroom Management, Management Consulting, Training, Employee Training, MBTI, Community Outreach, Management Development, Executive Coaching, Leadership, Succession Planning, Recruiting, Organizational..., Employee Relations, Workshop Facilitation, Call Centers, Career Development, Performance Management, Performance Consulting, Onboarding, Employee Engagement, Workforce Planning, Personnel Management, Management, Human Resources
Education
University of Phoenix 2003 — 2006
MAOM, Organizational Management
University of the Incarnate Word 1976 — 1979
B.A., Education / Psychology
AWAKEN Higher Brain Living August 2013 - Present
Sandra Vela Independent Consultant March 2011 - Present
T-Mobile January 2008 - February 2011
T-Mobile, USA 2008 - 2011
Sylvan Learning 2004 - 2006
Convergys October 1999 - May 2002
Consultant April 1995 - October 1999
Skills
Leadership Development, Coaching, Public Speaking, Strategic Planning, Instructional Design, Training & Development, Training Delivery, Training Skills, Teacher Training, Mediation, Writing, Organizational..., Team Building, Parenting, Parent Education, Conflict Resolution, NLP, Teaching, Classroom Management, Management Consulting, Training, Employee Training, MBTI, Community Outreach, Management Development, Executive Coaching, Leadership, Succession Planning, Recruiting, Organizational..., Employee Relations, Workshop Facilitation, Call Centers, Career Development, Performance Management, Performance Consulting, Onboarding, Employee Engagement, Workforce Planning, Personnel Management, Management, Human Resources
Education
University of Phoenix 2003 — 2006
MAOM, Organizational Management
University of the Incarnate Word 1976 — 1979
B.A., Education / Psychology
Pamela Carmen Pamela Carmen's Convergys Experience May 2013 - Present
Job Customer service agent/ billing at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys May 2013 - Present
It Works! Global November 2011 - Present
Skills
Customer Service, Sales, Internet Troubleshooting, Computers, Escalation Resolution, Hiring Employees
Education
University of Phoenix 2009 — 2011
Bachelor of Arts (B.A.), Psychology
University of Phoenix 2007 — 2009
Associate of Arts (A.A.), Health and Medical Administrative Services
Convergys May 2013 - Present
It Works! Global November 2011 - Present
Skills
Customer Service, Sales, Internet Troubleshooting, Computers, Escalation Resolution, Hiring Employees
Education
University of Phoenix 2009 — 2011
Bachelor of Arts (B.A.), Psychology
University of Phoenix 2007 — 2009
Associate of Arts (A.A.), Health and Medical Administrative Services
Amanda Suntari Moore Amanda Suntari Moore's Convergys Experience June 2011 - July 2012
Job Medical Billing and Coding at WVU University Healthcare Physicians
Industry Outsourcing/Offshoring
Experience
WVU University Healthcare Physicians September 2015 - Present
Asurion June 2013 - Present
i-Suntari Social Innovation L3C January 2013 - December 2014
Britt Enterprises January 2006 - March 2013
West at Home May 2009 - February 2013
Convergys June 2011 - July 2012
Skills
Troubleshooting, Leadership, Customer Satisfaction, Networking, Customer Service, Management, Time Management, Technical Support, Training, Project Management, PowerPoint, Databases, Microsoft Word, Software Documentation, Access, Employee Training, Call Centers, Help Desk Support, Strategic Planning, Information Systems, Healthcare Management, Workstations, VMware, System Administration, Marketing, Social Media, Windows 7, Data Entry, Windows, Outlook, Process Improvement, Sales, Software Installation, Purchasing, Budgets, Invoicing, Computer Hardware, Administration, Lotus Notes, Windows Vista, Business Intelligence, Strong Business Acumen, Medical Billing, Medical Coding, Medical Transcription, Mentoring, Software Project..., Medical Client Virtual..., Data Analysis
Education
Wake Technical Community College 2014 — 2015
Certification, Medical Insurance Coding Specialist/Coder/Biller, A
University of Phoenix 2008 — 2011
Bachelor of Science (B.S.), Business Information Systems
University of Phoenix 2006 — 2008
Associate of Arts (A.A.), Health/Health Care Administration/Management
CareerStep/ Wake Tech Community College
Medical Coding ICD-10, Health Information/Medical Records Technology/Technician, A
WVU University Healthcare Physicians September 2015 - Present
Asurion June 2013 - Present
i-Suntari Social Innovation L3C January 2013 - December 2014
Britt Enterprises January 2006 - March 2013
West at Home May 2009 - February 2013
Convergys June 2011 - July 2012
Skills
Troubleshooting, Leadership, Customer Satisfaction, Networking, Customer Service, Management, Time Management, Technical Support, Training, Project Management, PowerPoint, Databases, Microsoft Word, Software Documentation, Access, Employee Training, Call Centers, Help Desk Support, Strategic Planning, Information Systems, Healthcare Management, Workstations, VMware, System Administration, Marketing, Social Media, Windows 7, Data Entry, Windows, Outlook, Process Improvement, Sales, Software Installation, Purchasing, Budgets, Invoicing, Computer Hardware, Administration, Lotus Notes, Windows Vista, Business Intelligence, Strong Business Acumen, Medical Billing, Medical Coding, Medical Transcription, Mentoring, Software Project..., Medical Client Virtual..., Data Analysis
Education
Wake Technical Community College 2014 — 2015
Certification, Medical Insurance Coding Specialist/Coder/Biller, A
University of Phoenix 2008 — 2011
Bachelor of Science (B.S.), Business Information Systems
University of Phoenix 2006 — 2008
Associate of Arts (A.A.), Health/Health Care Administration/Management
CareerStep/ Wake Tech Community College
Medical Coding ICD-10, Health Information/Medical Records Technology/Technician, A
kizzy hyter kizzy hyter's Convergys Experience August 2010 - December 2010
Job unemployed seeking work
Industry Warehousing
Experience
Accurate Staffing November 2011 - Present
Currently Unemployed seeking work September 2011 - June 2012
Accurate Staffing 2011 - 2012
Convergys August 2010 - December 2010
Convergys August 2010 - December 2010
Manpower January 2010 - April 2010
CoreStaff June 2006 - July 2008
Richmond Digital March 2005 - November 2005
Comforce Staffing, E-Z PASS SI November 2003 - October 2004
Morris Duffy Alonso & Faley March 2003 - June 2003
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Medical Billing, Medical Coding, Customer Service, Data Entry, 10 Key, Fax, Call Center, Troubleshooting, Outlook, Filing, Spreadsheets, Phone Skills, Customer Satisfaction, Administrative..., Process Scheduler
Education
University of Phoenix 2008 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Drake Business School 2001 — 2003
Associate's degree, Business/Office Automation/Technology/Data Entry
Drake Business School
Diploma
University of Phoenix
Bachelor Degree
Accurate Staffing November 2011 - Present
Currently Unemployed seeking work September 2011 - June 2012
Accurate Staffing 2011 - 2012
Convergys August 2010 - December 2010
Convergys August 2010 - December 2010
Manpower January 2010 - April 2010
CoreStaff June 2006 - July 2008
Richmond Digital March 2005 - November 2005
Comforce Staffing, E-Z PASS SI November 2003 - October 2004
Morris Duffy Alonso & Faley March 2003 - June 2003
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Medical Billing, Medical Coding, Customer Service, Data Entry, 10 Key, Fax, Call Center, Troubleshooting, Outlook, Filing, Spreadsheets, Phone Skills, Customer Satisfaction, Administrative..., Process Scheduler
Education
University of Phoenix 2008 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Drake Business School 2001 — 2003
Associate's degree, Business/Office Automation/Technology/Data Entry
Drake Business School
Diploma
University of Phoenix
Bachelor Degree
Lakeya Jones's Convergys Experience May 2011 - September 2011
Job Student at University of Phoenix
Industry Consumer Services
Experience
Comcast November 2013 - June 2014
Best Buy August 2012 - December 2013
U-Stor February 2012 - May 2012
Convergys May 2011 - September 2011
Bennigans May 2006 - March 2007
Skills
Handling Money, Written Correspondence, General Office Skills, Computer Security, Positive Team Player, Team Leadership, Leadership, Clean and Organize, Communication, Typing, Troubleshooting, Fax, Print, Scanners, Copying, Calming, Customer Service, Professional..., Property Management, Persuasiveness, Judgment, Timely Decision Making, Active Learning, Problem Solving, Time Management, Listening to customers, Customer Satisfaction, Customer Insight, Customer Retention, Customer Oriented, Empathy, Pronunciation, Microsoft Office, Cultural Diversity, Sales, Data Entry, Human Resources, Team Building, Telephone Skills
Education
University of Phoenix 2009 — 2011
Associate of Arts (A.A.), Business
University of Phoenix 2009 — 2011
Associates of Arts, Foundation of Business
Comcast November 2013 - June 2014
Best Buy August 2012 - December 2013
U-Stor February 2012 - May 2012
Convergys May 2011 - September 2011
Bennigans May 2006 - March 2007
Skills
Handling Money, Written Correspondence, General Office Skills, Computer Security, Positive Team Player, Team Leadership, Leadership, Clean and Organize, Communication, Typing, Troubleshooting, Fax, Print, Scanners, Copying, Calming, Customer Service, Professional..., Property Management, Persuasiveness, Judgment, Timely Decision Making, Active Learning, Problem Solving, Time Management, Listening to customers, Customer Satisfaction, Customer Insight, Customer Retention, Customer Oriented, Empathy, Pronunciation, Microsoft Office, Cultural Diversity, Sales, Data Entry, Human Resources, Team Building, Telephone Skills
Education
University of Phoenix 2009 — 2011
Associate of Arts (A.A.), Business
University of Phoenix 2009 — 2011
Associates of Arts, Foundation of Business
Andy (Andrew S) McCune Andy (Andrew S) McCune's Convergys Experience October 2013 - July 2014
Job Strategy Deployment, Operations Excellence, Change Management
Industry Management Consulting
Experience
Affiliate, Senior Consultant August 2014 - Present
Convergys October 2013 - July 2014
BMGI May 2013 - August 2013
GE Healthcare Americas July 2010 - May 2013
Independence First / Wheel Chair Recycling Program September 2011 - February 2013
Constructive Intent Inc. November 2009 - July 2010
Accenture May 2008 - November 2009
Accenture August 2006 - April 2009
First Data Corporation August 2004 - August 2006
First Data Corporation May 2003 - August 2004
Skills
Six Sigma, Process Improvement, Operational Excellence, Change Management, Business Process..., Continuous Improvement, Lean Manufacturing, Leadership, Program Management, Performance Improvement, Process Engineering, Quality Control, Governance, Value Stream Mapping, Management, Project Management, Training, Strategy, CRM, Management Consulting, Black Belt, Cross-functional Team..., Team Building, Kaizen, Product Development, Project Portfolio..., DMAIC, Strategic Planning, Business Transformation, Business Intelligence, Quality Management, Balanced Scorecard, TQM, Business Strategy, Business Process, Operations Management, Business Development, Competitive Analysis, Business Process Mapping, Supply Chain Management, Coaching, Consulting, Value Creation, Process Excellence, Issue Based Problem..., Analytics
Education
University of Pittsburgh 1986 — 1989
BA, Communication/Rhetoric
University of Phoenix 1999 — 2001
MA, Organizational Management
Affiliate, Senior Consultant August 2014 - Present
Convergys October 2013 - July 2014
BMGI May 2013 - August 2013
GE Healthcare Americas July 2010 - May 2013
Independence First / Wheel Chair Recycling Program September 2011 - February 2013
Constructive Intent Inc. November 2009 - July 2010
Accenture May 2008 - November 2009
Accenture August 2006 - April 2009
First Data Corporation August 2004 - August 2006
First Data Corporation May 2003 - August 2004
Skills
Six Sigma, Process Improvement, Operational Excellence, Change Management, Business Process..., Continuous Improvement, Lean Manufacturing, Leadership, Program Management, Performance Improvement, Process Engineering, Quality Control, Governance, Value Stream Mapping, Management, Project Management, Training, Strategy, CRM, Management Consulting, Black Belt, Cross-functional Team..., Team Building, Kaizen, Product Development, Project Portfolio..., DMAIC, Strategic Planning, Business Transformation, Business Intelligence, Quality Management, Balanced Scorecard, TQM, Business Strategy, Business Process, Operations Management, Business Development, Competitive Analysis, Business Process Mapping, Supply Chain Management, Coaching, Consulting, Value Creation, Process Excellence, Issue Based Problem..., Analytics
Education
University of Pittsburgh 1986 — 1989
BA, Communication/Rhetoric
University of Phoenix 1999 — 2001
MA, Organizational Management
Astrid Rodriguez's Convergys Experience April 2004 - February 2005
Job BI / Business Analyst at Daugherty Business Solutions
Industry Packaging and Containers
Experience
Daugherty Business Solutions April 2012 - Present
Rock-Tenn Company June 2007 - May 2012
Reliv International 2006 - 2007
UnitedHealthcare September 2005 - February 2006
Convergys April 2004 - February 2005
Convergys July 2003 - April 2004
Skills
SDLC, Software Documentation, Business Analysis, Program Management, Visio, Process Improvement, Business Objects, SQL, ETL Tools, PeopleSoft, MicroStrategy Reporting
Education
University of Phoenix 2007 — 2010
BA, Business Management
Daugherty Business Solutions April 2012 - Present
Rock-Tenn Company June 2007 - May 2012
Reliv International 2006 - 2007
UnitedHealthcare September 2005 - February 2006
Convergys April 2004 - February 2005
Convergys July 2003 - April 2004
Skills
SDLC, Software Documentation, Business Analysis, Program Management, Visio, Process Improvement, Business Objects, SQL, ETL Tools, PeopleSoft, MicroStrategy Reporting
Education
University of Phoenix 2007 — 2010
BA, Business Management
Deborah Ford,CPP Deborah Ford,CPP's Convergys Experience September 2006 - September 2009
Job Payroll Funding and Reconciliation Associate at NorthgateArinso
Industry Accounting
Experience
NorthgateArinso January 2010 - Present
Convergys September 2006 - September 2009
FEDERAL ACCOUNTANTS AND TAX CONSULTANTS June 2005 - June 2006
Child Care Resource Center October 2004 - June 2005
Davis-Monk Financial Group October 2003 - October 2004
Shands at the University of Florida July 1997 - October 2003
Skills
Account Reconciliation, Payroll, Tax, Managerial Finance, Journal Entries, Fixed Assets, Bookkeeping, Financial Reporting, SAP ERP, Databases
Education
University of Phoenix 2001 — 2003
MBA, Accounting
Edward Waters College 1990 — 1991
BBA, Accounting
Lake City Community College 1983 — 1988
AA, Buisness Administation
NorthgateArinso January 2010 - Present
Convergys September 2006 - September 2009
FEDERAL ACCOUNTANTS AND TAX CONSULTANTS June 2005 - June 2006
Child Care Resource Center October 2004 - June 2005
Davis-Monk Financial Group October 2003 - October 2004
Shands at the University of Florida July 1997 - October 2003
Skills
Account Reconciliation, Payroll, Tax, Managerial Finance, Journal Entries, Fixed Assets, Bookkeeping, Financial Reporting, SAP ERP, Databases
Education
University of Phoenix 2001 — 2003
MBA, Accounting
Edward Waters College 1990 — 1991
BBA, Accounting
Lake City Community College 1983 — 1988
AA, Buisness Administation
K. Spaulding K. Spaulding's Convergys Experience May 2013 - Present
Job NE IP Cust Serv & Problem Res Rep II at Convergys
Industry Consumer Services
Experience
Convergys May 2013 - Present
TeleTech November 2012 - April 2013
West Corporation September 2012 - March 2013
Happy Faces April 2010 - March 2012
Convergys December 2006 - May 2008
PRC, LLC August 2002 - October 2005
Skills
Type 45 wpm, Microsoft Office, Microsoft Works, Microsoft Windows 98, Microsoft Office 2003, Data Entry, Call Center, Outlook Express, Excel, Internet, Customer Service, Cashiering, Organizing, PowerPoint, Research, Retail, Problem Solving, Telecommunications, Teamwork, Call Centers
Education
University of Phoenix 2010 — 2016
Healthcare Admin, Healthcare Admin
American Sr High 1994 — 1998
Academic, Academic, 2.5
Convergys May 2013 - Present
TeleTech November 2012 - April 2013
West Corporation September 2012 - March 2013
Happy Faces April 2010 - March 2012
Convergys December 2006 - May 2008
PRC, LLC August 2002 - October 2005
Skills
Type 45 wpm, Microsoft Office, Microsoft Works, Microsoft Windows 98, Microsoft Office 2003, Data Entry, Call Center, Outlook Express, Excel, Internet, Customer Service, Cashiering, Organizing, PowerPoint, Research, Retail, Problem Solving, Telecommunications, Teamwork, Call Centers
Education
University of Phoenix 2010 — 2016
Healthcare Admin, Healthcare Admin
American Sr High 1994 — 1998
Academic, Academic, 2.5
Larry H Hayes Jr's Convergys Experience September 2008 - June 2012
Job Customer Service Counselor at GEICO
Industry Insurance
Experience
GEICO February 2015 - Present
Sykes October 2013 - November 2014
Sykes July 2012 - October 2013
Convergys September 2008 - June 2012
First Data Teleservices Corporation July 2006 - December 2007
Barnes & Noble Booksellers September 1998 - May 2004
Skills
Call Centers, Customer Experience, Workforce Management, Management, Training, Call Center, Coaching, Customer Service, Leadership, Customer Satisfaction, Operations Management, Performance Management, Customer Retention, Team Management, Contact Centers, Telemarketing, •Highly proficient..., Sales, Retail, Customer Support, People Skills, Vendor Management, Sales Management, Change Management, Employee Relations, Team Leadership, Outsourcing, Employee Training, Process Improvement, •Excellent time..., •Client management,..., •Able to..., Microsoft Money, Team Building, Call Center Development, Employee Engagement, Human Resources, BPO, Forecasting, Service Delivery, Hiring, Leadership Development, Inbound Marketing, Avaya, Sla, Telecommunications, Outsourcing Management, Offshoring, Time Management, AT&T LEAP Certified
Education
University of Phoenix 2009 — 2011
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.75
University of Phoenix 2008 — 2009
Associate of Arts (A.A.), Information Technology, 3.8
Winter Park High 1983 — 1985
High School Diploma, Regular/General High School/Secondary Diploma Program, 3.0
GEICO February 2015 - Present
Sykes October 2013 - November 2014
Sykes July 2012 - October 2013
Convergys September 2008 - June 2012
First Data Teleservices Corporation July 2006 - December 2007
Barnes & Noble Booksellers September 1998 - May 2004
Skills
Call Centers, Customer Experience, Workforce Management, Management, Training, Call Center, Coaching, Customer Service, Leadership, Customer Satisfaction, Operations Management, Performance Management, Customer Retention, Team Management, Contact Centers, Telemarketing, •Highly proficient..., Sales, Retail, Customer Support, People Skills, Vendor Management, Sales Management, Change Management, Employee Relations, Team Leadership, Outsourcing, Employee Training, Process Improvement, •Excellent time..., •Client management,..., •Able to..., Microsoft Money, Team Building, Call Center Development, Employee Engagement, Human Resources, BPO, Forecasting, Service Delivery, Hiring, Leadership Development, Inbound Marketing, Avaya, Sla, Telecommunications, Outsourcing Management, Offshoring, Time Management, AT&T LEAP Certified
Education
University of Phoenix 2009 — 2011
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.75
University of Phoenix 2008 — 2009
Associate of Arts (A.A.), Information Technology, 3.8
Winter Park High 1983 — 1985
High School Diploma, Regular/General High School/Secondary Diploma Program, 3.0
Arnold Ybañez Arnold Ybañez's Convergys Experience February 1997 - March 1999
Job Call Center Executive Experienced in Driving Efficiency and Improving Customer Expereince
Industry Consumer Services
Experience
Direct Energy November 2014 - Present
SupportChoice, Inc. June 2012 - September 2014
Comcast July 2009 - May 2012
The Planet March 2007 - May 2009
Earthlink March 2006 - March 2007
Verizon Wireless January 2004 - March 2006
Hispanic Teleservices March 2002 - September 2003
Compaq Computer Co. March 1999 - March 2002
Convergys February 1997 - March 1999
Skills
Project Management, Curriculum Development, Sales Operations, Call Center, Vendor Relationships, Vendor Management, Customer Satisfaction, Process Improvement, Business Process..., Operations Management, Performance Management, CRM, Management, Training, Team Management, Program Management, Team Building, Leadership, Telecommunications, Coaching, Recruiting, Team Leadership, Customer Experience, Customer Retention, Call Centers, Workforce Management, Time Management, Avaya, Human Resources, Analysis, Contact Centers, Customer Service, Technical Support, Call Center Development, Troubleshooting, Quality Assurance, Change Management, Wireless, Executive Management, Software Documentation, Cross-functional Team..., Telephony, Outsourcing, P&L Management, BPO, Account Management, Salesforce.com, Telemarketing, ACD, Forecasting
Education
University of Phoenix
BA, Business Management
Direct Energy November 2014 - Present
SupportChoice, Inc. June 2012 - September 2014
Comcast July 2009 - May 2012
The Planet March 2007 - May 2009
Earthlink March 2006 - March 2007
Verizon Wireless January 2004 - March 2006
Hispanic Teleservices March 2002 - September 2003
Compaq Computer Co. March 1999 - March 2002
Convergys February 1997 - March 1999
Skills
Project Management, Curriculum Development, Sales Operations, Call Center, Vendor Relationships, Vendor Management, Customer Satisfaction, Process Improvement, Business Process..., Operations Management, Performance Management, CRM, Management, Training, Team Management, Program Management, Team Building, Leadership, Telecommunications, Coaching, Recruiting, Team Leadership, Customer Experience, Customer Retention, Call Centers, Workforce Management, Time Management, Avaya, Human Resources, Analysis, Contact Centers, Customer Service, Technical Support, Call Center Development, Troubleshooting, Quality Assurance, Change Management, Wireless, Executive Management, Software Documentation, Cross-functional Team..., Telephony, Outsourcing, P&L Management, BPO, Account Management, Salesforce.com, Telemarketing, ACD, Forecasting
Education
University of Phoenix
BA, Business Management
Wanda Stanley Wanda Stanley's Convergys Experience 2011 - Present
Job Author
Industry Writing and Editing
Experience
Convergys 2011 - Present
Connextions March 2005 - Present
Connextions October 2006 - March 2010
The Family 1967 - 2010
Skills
Blogging, Creative Writing, Social Networking, Public Speaking, Social Media, Marketing, Social Media Marketing, Newsletters, Facebook, Coaching, Event Planning, Proofreading, Public Relations, Copywriting, Entrepreneurship, Editing, Publishing, Marketing Communications, Sales, Press Releases, Customer Service, Fundraising, Non-profits, Web Content, Microsoft Office, Media Relations, Team Building, Training, Advertising, Leadership, Online Marketing, Event Management, Copy Editing, Community Outreach, Online Advertising, Interviews, Research
Education
Jones High School 1983 — 1985
University of Phoenix
Bachelors, Psychology
Convergys 2011 - Present
Connextions March 2005 - Present
Connextions October 2006 - March 2010
The Family 1967 - 2010
Skills
Blogging, Creative Writing, Social Networking, Public Speaking, Social Media, Marketing, Social Media Marketing, Newsletters, Facebook, Coaching, Event Planning, Proofreading, Public Relations, Copywriting, Entrepreneurship, Editing, Publishing, Marketing Communications, Sales, Press Releases, Customer Service, Fundraising, Non-profits, Web Content, Microsoft Office, Media Relations, Team Building, Training, Advertising, Leadership, Online Marketing, Event Management, Copy Editing, Community Outreach, Online Advertising, Interviews, Research
Education
Jones High School 1983 — 1985
University of Phoenix
Bachelors, Psychology
Steven Limb Steven Limb's Convergys Experience April 2014 - November 2014
Job Business student with unlimited potential
Industry Transportation/Trucking/Railroad
Experience
Convergys April 2014 - November 2014
ATTCO Trucking/CCP Enterprises July 2013 - November 2013
Knowles Enterprises 2011 - 2011
Skills
Computer Software..., Computer Hardware, Consumer Electronics, Telecommunications, Transportation, Logistics, Trucking, Transportation..., Dispatching, Shipping, DOT regulations, Warehousing, CDL Class A, Forklift Operator, Flatbed, Operations Management, Customer Service, Team Building, Inventory Management, Sales
Education
University of Phoenix 2014 — 2016
Bachelor of Science (BS), Entrepreneurial and Small Business Operations, 3.67
Convergys April 2014 - November 2014
ATTCO Trucking/CCP Enterprises July 2013 - November 2013
Knowles Enterprises 2011 - 2011
Skills
Computer Software..., Computer Hardware, Consumer Electronics, Telecommunications, Transportation, Logistics, Trucking, Transportation..., Dispatching, Shipping, DOT regulations, Warehousing, CDL Class A, Forklift Operator, Flatbed, Operations Management, Customer Service, Team Building, Inventory Management, Sales
Education
University of Phoenix 2014 — 2016
Bachelor of Science (BS), Entrepreneurial and Small Business Operations, 3.67
Mark Unander Mark Unander's Convergys Experience December 2004 - September 2007
Job Customer Service Rep at Citi
Industry Financial Services
Experience
Sunproducts April 2015 - Present
Procter & Gamble April 2013 - April 2015
Citi April 2012 - April 2013
Weber State University January 2008 - April 2012
Convergys December 2004 - September 2007
Skills
Customer Service, Computers, 10 Key, Microsoft Office, Troubleshooting, Microsoft Word, Time Management, Data Entry, Telephone Skills, Access, Call Centers, Microsoft Excel, Process Improvement, Windows, Leadership, Outlook, Software Documentation, Computer Hardware, Public Speaking, Inventory Management, Sales, SAP
Education
University of Phoenix
Bachelor of Business Administration (BBA), Accounting and Business/Management
Weber State University
Associate's degree, Business/Commerce, General
Sunproducts April 2015 - Present
Procter & Gamble April 2013 - April 2015
Citi April 2012 - April 2013
Weber State University January 2008 - April 2012
Convergys December 2004 - September 2007
Skills
Customer Service, Computers, 10 Key, Microsoft Office, Troubleshooting, Microsoft Word, Time Management, Data Entry, Telephone Skills, Access, Call Centers, Microsoft Excel, Process Improvement, Windows, Leadership, Outlook, Software Documentation, Computer Hardware, Public Speaking, Inventory Management, Sales, SAP
Education
University of Phoenix
Bachelor of Business Administration (BBA), Accounting and Business/Management
Weber State University
Associate's degree, Business/Commerce, General
Amber Cornine Amber Cornine's Convergys Experience September 2009 - June 2010
Job Computer Information technology
Industry Computer Networking
Experience
DHL Global Mail June 2010 - November 2010
Convergys September 2009 - June 2010
Skills
Network Security, Cisco Technologies, Firewalls, Customer Satisfaction, Technical Support, Computer Hardware, Routers, Windows 7, Routing, Network Administration, Troubleshooting, Servers, Networking, Windows Server
Education
University of Phoenix 2011 — 2014
Bachelor of Arts (B.A.), Computer and Information Systems Security/Information Assurance, 4.0
DHL Global Mail June 2010 - November 2010
Convergys September 2009 - June 2010
Skills
Network Security, Cisco Technologies, Firewalls, Customer Satisfaction, Technical Support, Computer Hardware, Routers, Windows 7, Routing, Network Administration, Troubleshooting, Servers, Networking, Windows Server
Education
University of Phoenix 2011 — 2014
Bachelor of Arts (B.A.), Computer and Information Systems Security/Information Assurance, 4.0
Joy Peracchio Joy Peracchio's Convergys Experience 2000 - 2012
Job Sr. Manager, Sourcing and Supplier Diversity at Convergys Corporation
Industry Consumer Services
Experience
Convergys Corporation December 2000 - Present
Convergys 2000 - 2012
Education
University of Phoenix
Convergys Corporation December 2000 - Present
Convergys 2000 - 2012
Education
University of Phoenix
Danielle Duda-Lehman Danielle Duda-Lehman's Convergys Experience December 2010 - November 2011
Job Ultracom
Industry Telecommunications
Experience
Ultracom September 2014 - Present
Multi Media Channels/Buyers Guide July 2013 - Present
TCGroup Inc. September 2011 - July 2013
David's Bridal October 2012 - December 2012
Convergys December 2010 - November 2011
Dairyland Power Cooperative February 2007 - February 2011
Radio Shack July 2005 - February 2007
RMT October 2004 - April 2005
Skills
AutoCAD, Microstation, Project Management, Microsoft Office, Engineering, Project Planning, Troubleshooting, Technical Writing, Energy, MS Project, Microsoft Excel, Management, CAD, Process Improvement, Electricians, Budgets, Process Scheduler, Customer Service, Operations Management, SAP, PowerPoint
Education
University of Phoenix 2012 — 2014
Bachelor of Business Administration (B.B.A.), Project Management, Jr.0
Viterbo University 2007 — 2010
BIL, Management and Socialogy
Mid-State Technical College 2000 — 2004
Associate, Civil Engineering/Highway Technology
Lincoln High School 1990 — 1993
High School Diploma
Ultracom September 2014 - Present
Multi Media Channels/Buyers Guide July 2013 - Present
TCGroup Inc. September 2011 - July 2013
David's Bridal October 2012 - December 2012
Convergys December 2010 - November 2011
Dairyland Power Cooperative February 2007 - February 2011
Radio Shack July 2005 - February 2007
RMT October 2004 - April 2005
Skills
AutoCAD, Microstation, Project Management, Microsoft Office, Engineering, Project Planning, Troubleshooting, Technical Writing, Energy, MS Project, Microsoft Excel, Management, CAD, Process Improvement, Electricians, Budgets, Process Scheduler, Customer Service, Operations Management, SAP, PowerPoint
Education
University of Phoenix 2012 — 2014
Bachelor of Business Administration (B.B.A.), Project Management, Jr.0
Viterbo University 2007 — 2010
BIL, Management and Socialogy
Mid-State Technical College 2000 — 2004
Associate, Civil Engineering/Highway Technology
Lincoln High School 1990 — 1993
High School Diploma
Jacob Geeves Jacob Geeves's Convergys Experience May 2006 - July 2008
Job DTCD Underwriting Business Analyst
Industry Insurance
Experience
belairdirect September 2014 - Present
belairdirect January 2011 - September 2014
belairdirect August 2008 - January 2010
Convergys May 2006 - July 2008
Skills
Underwriting, General Insurance, Insurance, Customer Service, Claim, Coaching, Leadership, Professional Liability, Customer Experience, Call Centers, Property & Casualty..., Liability, Lotus Notes, Risk Management, Call Center, SharePoint, Microsoft Office, Workforce Management, Project Management, Graphic Design
Education
University of Ottawa / Université d'Ottawa 2002 — 2006
Bachelor of Arts (B.A.), Language Interpretation and Translation
belairdirect September 2014 - Present
belairdirect January 2011 - September 2014
belairdirect August 2008 - January 2010
Convergys May 2006 - July 2008
Skills
Underwriting, General Insurance, Insurance, Customer Service, Claim, Coaching, Leadership, Professional Liability, Customer Experience, Call Centers, Property & Casualty..., Liability, Lotus Notes, Risk Management, Call Center, SharePoint, Microsoft Office, Workforce Management, Project Management, Graphic Design
Education
University of Ottawa / Université d'Ottawa 2002 — 2006
Bachelor of Arts (B.A.), Language Interpretation and Translation
Howard Kelly Tucker Howard Kelly Tucker's Convergys Experience January 1994 - June 1998
Job Sr. Technical Success Manager
Industry Computer Software
Experience
inContact April 2015 - Present
Aspect Software June 1998 - January 2015
Aspect Software June 1998 - January 2015
inContact 2015 - 2015
inContact 2012 - 2015
Aspect Telecommunications 1998 - 2005
Convergys January 1994 - June 1998
Education
University of Phoenix 2004 — 2007
Bachelor's Degree, Business systems information technology, A
inContact April 2015 - Present
Aspect Software June 1998 - January 2015
Aspect Software June 1998 - January 2015
inContact 2015 - 2015
inContact 2012 - 2015
Aspect Telecommunications 1998 - 2005
Convergys January 1994 - June 1998
Education
University of Phoenix 2004 — 2007
Bachelor's Degree, Business systems information technology, A
Jay Wessels Jay Wessels's Convergys Experience 1998 - 2005
Job Tech Support at Comcast Cable
Industry Telecommunications
Experience
Comcast Cable September 2010 - April 2012
NCO Group October 2009 - October 2010
Verizon Wireless June 2008 - September 2009
Convergys 1998 - 2005
Skills
A+ Certified, N+ Certified, Microsoft Office, Windows 7, CMS, IEX Total View, Team Building, Microsoft Word, Training, Management, Call Centers, Troubleshooting, Technical Support, Customer Service, Supervisory Skills, System Administration, Workforce Management, Vendor Management, Team Leadership, Leadership, Customer Satisfaction, Coaching, Software Documentation, Customer Experience, Contact Centers
Education
University of Phoenix-Houston Campus 2003 — 2005
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
University of Phoenix-Houston Campus 2003 — 2005
Bachelor's degree, E-Commerce/Electronic Commerce, 3.4 GPA
Comcast Cable September 2010 - April 2012
NCO Group October 2009 - October 2010
Verizon Wireless June 2008 - September 2009
Convergys 1998 - 2005
Skills
A+ Certified, N+ Certified, Microsoft Office, Windows 7, CMS, IEX Total View, Team Building, Microsoft Word, Training, Management, Call Centers, Troubleshooting, Technical Support, Customer Service, Supervisory Skills, System Administration, Workforce Management, Vendor Management, Team Leadership, Leadership, Customer Satisfaction, Coaching, Software Documentation, Customer Experience, Contact Centers
Education
University of Phoenix-Houston Campus 2003 — 2005
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
University of Phoenix-Houston Campus 2003 — 2005
Bachelor's degree, E-Commerce/Electronic Commerce, 3.4 GPA
Damian Collier Damian Collier's Convergys Experience 2002 - 2005
Job Entertainment Professional
Industry Entertainment
Experience
Currently Unemployed 2012 - Present
Walt Disney World 2008 - 2012
Comcast January 2006 - January 2008
Comcast Cable 2007 - 2008
Landstar 2006 - 2007
Mastech 2005 - 2006
Convergys 2002 - 2005
Convergys January 2001 - 2005
Skills
Customer Service, Information Technology, Computer Hardware, Computer Repair, Computer Maintenance, Training, Network Design, Operations Management, Field Work, Field Operations, Field Training, Public Speaking, Critical Thinking, Customer Retention, Team Leadership, Management, Cable Management, Software Installation, Microsoft Office, Escalation, Client Liaison, Employee Training, Employee Benefits, Employee Relations, Hardware Installation, Help Desk Support, Field Installation, Equipment Installation, Face-to-face
Education
University of Phoenix 2001 — 2004
Bachlors in Information Technolagy, Information Tchenolagy
Currently Unemployed 2012 - Present
Walt Disney World 2008 - 2012
Comcast January 2006 - January 2008
Comcast Cable 2007 - 2008
Landstar 2006 - 2007
Mastech 2005 - 2006
Convergys 2002 - 2005
Convergys January 2001 - 2005
Skills
Customer Service, Information Technology, Computer Hardware, Computer Repair, Computer Maintenance, Training, Network Design, Operations Management, Field Work, Field Operations, Field Training, Public Speaking, Critical Thinking, Customer Retention, Team Leadership, Management, Cable Management, Software Installation, Microsoft Office, Escalation, Client Liaison, Employee Training, Employee Benefits, Employee Relations, Hardware Installation, Help Desk Support, Field Installation, Equipment Installation, Face-to-face
Education
University of Phoenix 2001 — 2004
Bachlors in Information Technolagy, Information Tchenolagy
Jim Hodge Jim Hodge's Convergys Experience October 2012 - February 2013
Job Recruiter at Tecumseh Poultry LLC Smart Chicken
Industry Staffing and Recruiting
Experience
Tecumseh Poultry LLC - Smart Chicken June 2015 - Present
UPS June 2014 - Present
ManpowerGroup April 2013 - June 2014
Self February 2013 - April 2013
Convergys October 2012 - February 2013
West May 2012 - August 2012
West Corporation May 2011 - May 2012
Kiewit November 2010 - March 2011
Bright House Networks March 2006 - December 2008
Precision Response Corporation June 2005 - February 2006
Skills
Sourcing, Employee Relations, Negotiation, Compliance, Relocation, College Recruiting, Onboarding, Screening, Recruiting, Management, Team Building, Deferred Compensation, Leadership, Screening Resumes, Hiring, Job Descriptions, Human Resources, Talent Management, Interviews, Employee Benefits, Employee Engagement, Personnel Management, Technical Recruiting, Training, Temporary Placement, Temporary Staffing, Talent Acquisition, Program Management, Performance Management, Cold Calling, Contract Recruitment, Taleo, Applicant Tracking..., Internet Recruiting
Education
Almeda University 2002 — 2005
Bachelor of Administration, Business
University of Phoenix 1997 — 1999
Fremont Senior High
Tecumseh Poultry LLC - Smart Chicken June 2015 - Present
UPS June 2014 - Present
ManpowerGroup April 2013 - June 2014
Self February 2013 - April 2013
Convergys October 2012 - February 2013
West May 2012 - August 2012
West Corporation May 2011 - May 2012
Kiewit November 2010 - March 2011
Bright House Networks March 2006 - December 2008
Precision Response Corporation June 2005 - February 2006
Skills
Sourcing, Employee Relations, Negotiation, Compliance, Relocation, College Recruiting, Onboarding, Screening, Recruiting, Management, Team Building, Deferred Compensation, Leadership, Screening Resumes, Hiring, Job Descriptions, Human Resources, Talent Management, Interviews, Employee Benefits, Employee Engagement, Personnel Management, Technical Recruiting, Training, Temporary Placement, Temporary Staffing, Talent Acquisition, Program Management, Performance Management, Cold Calling, Contract Recruitment, Taleo, Applicant Tracking..., Internet Recruiting
Education
Almeda University 2002 — 2005
Bachelor of Administration, Business
University of Phoenix 1997 — 1999
Fremont Senior High
Cameron Thorpe, MBA, CSM Cameron Thorpe, MBA, CSM's Convergys Experience September 1998 - September 2000
Job Senior Manager, Quality Assurance at Fidelity Investments
Industry Computer Software
Experience
Fidelity Investments December 2013 - Present
Neumont University December 2013 - Present
Fidelity Investments June 2013 - December 2013
Fidelity Investments July 2009 - June 2013
Fidelity Investments December 2005 - July 2009
ADP September 2003 - December 2005
ADP 2000 - 2003
Convergys September 1998 - September 2000
Skills
Agile Methodologies, Testing, Test Planning, Quality Assurance, Process Improvement, Linux, Java, Software Documentation, SOA, Certified Scrum Master..., Agile Testing, Scrum, Manual Testing, Software Quality..., Test Automation, Leading Change, Team Leadership, Organizational..., Conflict Resolution, Spanish-speaking, Test Cases, SDLC, Requirements Analysis, Software Project..., Analysis, Agile Project Management
Education
University of Phoenix 2008 — 2009
Master, Business Administration
Villanova University 2009 — 2010
Master Certificate, Project Management
University of Phoenix 2006 — 2007
Bachelor of Science, Information Technology
Fidelity Investments December 2013 - Present
Neumont University December 2013 - Present
Fidelity Investments June 2013 - December 2013
Fidelity Investments July 2009 - June 2013
Fidelity Investments December 2005 - July 2009
ADP September 2003 - December 2005
ADP 2000 - 2003
Convergys September 1998 - September 2000
Skills
Agile Methodologies, Testing, Test Planning, Quality Assurance, Process Improvement, Linux, Java, Software Documentation, SOA, Certified Scrum Master..., Agile Testing, Scrum, Manual Testing, Software Quality..., Test Automation, Leading Change, Team Leadership, Organizational..., Conflict Resolution, Spanish-speaking, Test Cases, SDLC, Requirements Analysis, Software Project..., Analysis, Agile Project Management
Education
University of Phoenix 2008 — 2009
Master, Business Administration
Villanova University 2009 — 2010
Master Certificate, Project Management
University of Phoenix 2006 — 2007
Bachelor of Science, Information Technology
Raymond Hardy's Convergys Experience February 2006 - March 2007
Job Sr devops/Systems Engineer at Nike
Industry Information Technology and Services
Experience
Nike January 2015 - Present
Hewlett-Packard February 2013 - January 2015
Adaptive Computing December 2010 - February 2013
waterford research institute March 2010 - August 2010
Cybernet Software Systems March 2008 - September 2009
Teleperformance March 2007 - March 2008
Convergy's February 2006 - March 2007
Skills
Development Operations, Agile Methodologies, Linux, Perl, Bash, VMware, CentOS, Cloud Computing, Firewalls, Scripting, Active Directory, Technical Support, Fedora, Wireless Networking, Computer Security, Security, Cisco Technologies, Unix, DNS, Virtualization, Networking, VirtualBox, Apache, Cluster, Red Hat Linux, Shell Scripting, MySQL, Suse, Debian, Windows Vista, Cisco Networking, Network Administration, Vim, Operating Systems, Linux System..., Troubleshooting, Ubuntu, LDAP, SQL, OS X, DHCP, Windows, High Availability, Servers, TCP/IP, Software Installation, Routers, Solaris, Switches, Ruby
Education
University of Phoenix 2010 — 2014
Bachelor of Applied Science (B.A.Sc.), Computer Science, 3.82
stevens henager college 2003 — 2006
Computer Science
Nike January 2015 - Present
Hewlett-Packard February 2013 - January 2015
Adaptive Computing December 2010 - February 2013
waterford research institute March 2010 - August 2010
Cybernet Software Systems March 2008 - September 2009
Teleperformance March 2007 - March 2008
Convergy's February 2006 - March 2007
Skills
Development Operations, Agile Methodologies, Linux, Perl, Bash, VMware, CentOS, Cloud Computing, Firewalls, Scripting, Active Directory, Technical Support, Fedora, Wireless Networking, Computer Security, Security, Cisco Technologies, Unix, DNS, Virtualization, Networking, VirtualBox, Apache, Cluster, Red Hat Linux, Shell Scripting, MySQL, Suse, Debian, Windows Vista, Cisco Networking, Network Administration, Vim, Operating Systems, Linux System..., Troubleshooting, Ubuntu, LDAP, SQL, OS X, DHCP, Windows, High Availability, Servers, TCP/IP, Software Installation, Routers, Solaris, Switches, Ruby
Education
University of Phoenix 2010 — 2014
Bachelor of Applied Science (B.A.Sc.), Computer Science, 3.82
stevens henager college 2003 — 2006
Computer Science
Carey Ellen Smith Carey Ellen Smith's Convergys Experience 1994 - 1997
Job Public Sector Wireless Solutions
Industry Telecommunications
Experience
Verizon Wireless July 2013 - Present
Office Depot January 2013 - July 2013
Office Depot January 2011 - January 2013
Wireless Advocates November 2009 - January 2011
Rain N' Shine 2005 - 2010
Montgomery Mortgage 2005 - 2008
AT&T 1998 - 2003
Convergys 1994 - 1997
MCI 1987 - 1992
Skills
Account Management, Solution Selling, Cold Calling, B2B, Sales, Sales Presentations, Sales Operations, Customer Retention, Selling, Salesforce.com, Market Planning, Social Networking, Marketing, Team Building, Customer Satisfaction, Social Media Marketing, Contract Negotiation, Retail, New Business Development, Key Account Management, Major Accounts, Telecommunications, SaaS, Team Leadership, Leadership, CRM
Education
University of Phoenix 2004 — 2007
BS, Business Management
University of Utah 1979 — 1981
Verizon Wireless July 2013 - Present
Office Depot January 2013 - July 2013
Office Depot January 2011 - January 2013
Wireless Advocates November 2009 - January 2011
Rain N' Shine 2005 - 2010
Montgomery Mortgage 2005 - 2008
AT&T 1998 - 2003
Convergys 1994 - 1997
MCI 1987 - 1992
Skills
Account Management, Solution Selling, Cold Calling, B2B, Sales, Sales Presentations, Sales Operations, Customer Retention, Selling, Salesforce.com, Market Planning, Social Networking, Marketing, Team Building, Customer Satisfaction, Social Media Marketing, Contract Negotiation, Retail, New Business Development, Key Account Management, Major Accounts, Telecommunications, SaaS, Team Leadership, Leadership, CRM
Education
University of Phoenix 2004 — 2007
BS, Business Management
University of Utah 1979 — 1981
Jasmine Singleton Jasmine Singleton's Convergys Experience March 2012 - June 2012
Job Student at University of Phoenix
Industry
Experience
Convergys March 2012 - June 2012
Fry's Food and Drug November 2010 - March 2011
Skills
Microsoft Word, Microsoft Office, Microsoft powerpoint, Customer Service, Sales, Microsoft Excel, Computer Network...
Education
University of Phoenix 2014 — 2016
Associate of Arts (A.A.), Concentration in Business Fundamentals
Dougherty Comprehensive High School 2006 — 2010
High School Diploma
Convergys March 2012 - June 2012
Fry's Food and Drug November 2010 - March 2011
Skills
Microsoft Word, Microsoft Office, Microsoft powerpoint, Customer Service, Sales, Microsoft Excel, Computer Network...
Education
University of Phoenix 2014 — 2016
Associate of Arts (A.A.), Concentration in Business Fundamentals
Dougherty Comprehensive High School 2006 — 2010
High School Diploma
Camilla G Camilla G's Convergys Experience August 2006 - August 2013
Job Customer services prefession/Technical support at Teleperformance
Industry Professional Training & Coaching
Experience
Teleperformance September 2013 - Present
Convergys August 2006 - August 2013
Convergys 2008 - 2013
Skills
Outsourcing, Service Delivery, Transition Management, Workforce Management, Offshoring, Contact Centers, CRM, Performance Management, Customer Satisfaction, Process Management, Change Management
Education
University of Phoenix 2013 — 2014
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General, current 3.0
University of Phoenix 2006 — 2008
Associate of Science (AS), Business Administration and Management, General, 3.08
Teleperformance September 2013 - Present
Convergys August 2006 - August 2013
Convergys 2008 - 2013
Skills
Outsourcing, Service Delivery, Transition Management, Workforce Management, Offshoring, Contact Centers, CRM, Performance Management, Customer Satisfaction, Process Management, Change Management
Education
University of Phoenix 2013 — 2014
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General, current 3.0
University of Phoenix 2006 — 2008
Associate of Science (AS), Business Administration and Management, General, 3.08
Larenze Young Larenze Young's Convergys Experience January 2000 - July 2006
Job Operations Leader at American Express
Industry Financial Services
Experience
American Express October 2013 - Present
JPMorgan Chase July 2006 - October 2013
Convergys January 2000 - July 2006
Skills
Performance Management, Process Improvement, Call Centers, Training, Coaching, Management, Analysis, Project Planning, Relationship Management, Customer Satisfaction, Operations Management, Customer Service, Recruiting, Leadership, Dependable Team Player
Education
University of Phoenix 2007 — 2009
Master of Management, Management
Valdosta State University 1997 — 2002
Bachelor of Business Administration, Management
Valdosta State University 1997 — 2002
Bachelor of Business Administration, Marketing
American Express October 2013 - Present
JPMorgan Chase July 2006 - October 2013
Convergys January 2000 - July 2006
Skills
Performance Management, Process Improvement, Call Centers, Training, Coaching, Management, Analysis, Project Planning, Relationship Management, Customer Satisfaction, Operations Management, Customer Service, Recruiting, Leadership, Dependable Team Player
Education
University of Phoenix 2007 — 2009
Master of Management, Management
Valdosta State University 1997 — 2002
Bachelor of Business Administration, Management
Valdosta State University 1997 — 2002
Bachelor of Business Administration, Marketing
Ekanem Sellmon Ekanem Sellmon's Convergys Experience June 2011 - September 2011
Job Customer Service Lead, Infusion at Moog Medical Devices Group
Industry Medical Devices
Experience
Moog Medical Devices Group February 2014 - Present
Moog Medical Devices Group April 2012 - February 2014
Sutter Physician Services October 2011 - April 2012
Convergys June 2011 - September 2011
ARUP Laboratories April 2006 - August 2010
Skills
Laboratory, Customer Service, Cell Culture, Team Building, Microscopy, Medical Devices, Troubleshooting, Data Analysis, Microsoft Word, Analysis, Quality Assurance, Biology, Process Improvement, FDA, Healthcare, Cross-functional Team..., Software Documentation
Education
University of Phoenix 2010 — 2011
Master of Science (M.S.), Psychology
Weber State University 2000 — 2005
Bachelor of Science (BS), Zoology
Moog Medical Devices Group February 2014 - Present
Moog Medical Devices Group April 2012 - February 2014
Sutter Physician Services October 2011 - April 2012
Convergys June 2011 - September 2011
ARUP Laboratories April 2006 - August 2010
Skills
Laboratory, Customer Service, Cell Culture, Team Building, Microscopy, Medical Devices, Troubleshooting, Data Analysis, Microsoft Word, Analysis, Quality Assurance, Biology, Process Improvement, FDA, Healthcare, Cross-functional Team..., Software Documentation
Education
University of Phoenix 2010 — 2011
Master of Science (M.S.), Psychology
Weber State University 2000 — 2005
Bachelor of Science (BS), Zoology
Keirra Despain Keirra Despain's Convergys Experience October 2013 - January 2014
Job PSE Clerk for the United States Postal Services
Industry Facilities Services
Experience
United States Postal Service February 2015 - Present
Walmart July 2012 - April 2015
Convergys October 2013 - January 2014
H&R Block January 2005 - April 2009
Alaska USA Federal Credit Union April 2006 - July 2006
Skills
Typing, Filing, Microsoft Word, Microsoft PowerPoint, Appointment Scheduling, Answering Phones, Organized Multi-tasker, Telephone Skills, Multi-line Phone, Sales, Cashiering, PowerPoint, Data Entry, Time Management, 10 Key, Inventory Control, Clerical Skills, Spreadsheets, Invoicing, Customer Service, Microsoft Excel
Education
University of Phoenix 2013 — 2015
Master's degree, Human Resources
University of Phoenix 2010 — 2012
Bachelor's degree, Human Resources Management/Personnel Administration, General, 3.40 GAP
University of Phoenix 2008 — 2010
Associate of Arts (A.A.), Business Administration and Management, General, 3.55 GPA
United States Postal Service February 2015 - Present
Walmart July 2012 - April 2015
Convergys October 2013 - January 2014
H&R Block January 2005 - April 2009
Alaska USA Federal Credit Union April 2006 - July 2006
Skills
Typing, Filing, Microsoft Word, Microsoft PowerPoint, Appointment Scheduling, Answering Phones, Organized Multi-tasker, Telephone Skills, Multi-line Phone, Sales, Cashiering, PowerPoint, Data Entry, Time Management, 10 Key, Inventory Control, Clerical Skills, Spreadsheets, Invoicing, Customer Service, Microsoft Excel
Education
University of Phoenix 2013 — 2015
Master's degree, Human Resources
University of Phoenix 2010 — 2012
Bachelor's degree, Human Resources Management/Personnel Administration, General, 3.40 GAP
University of Phoenix 2008 — 2010
Associate of Arts (A.A.), Business Administration and Management, General, 3.55 GPA
Juanita Davis's Convergys Experience July 2003 - March 2005
Job Staffing Supervisor at Kelly Services
Industry Staffing and Recruiting
Experience
Kelly Services September 2010 - Present
Sprint Nextel November 2005 - April 2010
Convergys July 2003 - March 2005
Skills
Call Center, Data Entry, Customer Service, Outlook, Human Resources, Customer Satisfaction, Software Documentation, Lotus Notes, Training, Payroll, Process Improvement, Microsoft Office, Management, Invoicing, Accounts Payable, Leadership, Call Centers, SDLC, Recruiting
Education
University of Phoenix 2004 — 2006
Bachelor of Science, Healthcare Administration
Florida Hospital College of Health Sciences
Kelly Services September 2010 - Present
Sprint Nextel November 2005 - April 2010
Convergys July 2003 - March 2005
Skills
Call Center, Data Entry, Customer Service, Outlook, Human Resources, Customer Satisfaction, Software Documentation, Lotus Notes, Training, Payroll, Process Improvement, Microsoft Office, Management, Invoicing, Accounts Payable, Leadership, Call Centers, SDLC, Recruiting
Education
University of Phoenix 2004 — 2006
Bachelor of Science, Healthcare Administration
Florida Hospital College of Health Sciences
Alicia McPherson Alicia McPherson's Convergys Experience April 2012 - December 2012
Job Fleet Management at Covenant Transport
Industry Transportation/Trucking/Railroad
Experience
Covenant Transport June 2015 - Present
Beaulieu America October 2013 - May 2015
Holiday Inn Hotel & Suites September 2014 - October 2014
Convergys April 2012 - December 2012
Holiday Inn Express September 2011 - February 2012
Marriott International June 2009 - September 2011
Skills
Microsoft Office, Windows 7, Customer Service, Scheduling, Billing, Technical Support, Sales, Process Scheduler, Research, Analytical Reasoning, Employee Training, Customer Retention, Long Term Relationship..., Performance Management, Accounts Receivable, Property Management, Staffing Analysis, Account Management, Customer Satisfaction, Front Office, Hospitality, Employee Relations, Hospitality Management, Event Planning, Hotel Management, Catering, Hotels, Hospitality Industry, Invoicing, Leadership, Management, Training, Team Building, Process Improvement, Time Management
Education
University of Phoenix 2011 — 2013
Masters, Business Administration
University of Tennessee 2006 — 2011
Bachelor of Science (B.S.), Psychology
Covenant Transport June 2015 - Present
Beaulieu America October 2013 - May 2015
Holiday Inn Hotel & Suites September 2014 - October 2014
Convergys April 2012 - December 2012
Holiday Inn Express September 2011 - February 2012
Marriott International June 2009 - September 2011
Skills
Microsoft Office, Windows 7, Customer Service, Scheduling, Billing, Technical Support, Sales, Process Scheduler, Research, Analytical Reasoning, Employee Training, Customer Retention, Long Term Relationship..., Performance Management, Accounts Receivable, Property Management, Staffing Analysis, Account Management, Customer Satisfaction, Front Office, Hospitality, Employee Relations, Hospitality Management, Event Planning, Hotel Management, Catering, Hotels, Hospitality Industry, Invoicing, Leadership, Management, Training, Team Building, Process Improvement, Time Management
Education
University of Phoenix 2011 — 2013
Masters, Business Administration
University of Tennessee 2006 — 2011
Bachelor of Science (B.S.), Psychology
Deirdre Moyer's Convergys Experience January 2014 - Present
Job Platform Manager at Convergys
Industry Telecommunications
Experience
Convergys January 2014 - Present
Convergys April 2009 - January 2014
Citigroup August 2006 - April 2009
Citigroup May 2004 - August 2006
Citibank September 1999 - March 2004
Skills
SQL, IVR, Vendor Management, ITIL, Leadership, Troubleshooting, Software Documentation, Call Centers, Project Management, Visio, Oracle, Management, Technical Support, Business Analysis, Analysis, Visual Basic, Cross-functional Team..., Risk Management, System Administration, SharePoint, Databases, Cloud Computing, Servers, Service Delivery
Education
University of Phoenix 2006 — 2011
Bachelors, Technology Information
Convergys January 2014 - Present
Convergys April 2009 - January 2014
Citigroup August 2006 - April 2009
Citigroup May 2004 - August 2006
Citibank September 1999 - March 2004
Skills
SQL, IVR, Vendor Management, ITIL, Leadership, Troubleshooting, Software Documentation, Call Centers, Project Management, Visio, Oracle, Management, Technical Support, Business Analysis, Analysis, Visual Basic, Cross-functional Team..., Risk Management, System Administration, SharePoint, Databases, Cloud Computing, Servers, Service Delivery
Education
University of Phoenix 2006 — 2011
Bachelors, Technology Information
Deanna Levant-Dixon Deanna Levant-Dixon's Convergys Experience January 2011 - March 2011
Job Customer Support
Industry Human Resources
Experience
Aon Hewitt April 2014 - May 2015
Convergys January 2011 - March 2011
Allstate May 2007 - November 2010
Ashley Stewart September 2004 - March 2007
Skills
Customer Service, Customer Satisfaction, Sales
Education
University of Phoenix 2015 — 2016
Master of Science (MS), Psychology
University of Phoenix 2010 — 2015
Bachelor of Arts (B.A.), English Language and Literature, General
Aon Hewitt April 2014 - May 2015
Convergys January 2011 - March 2011
Allstate May 2007 - November 2010
Ashley Stewart September 2004 - March 2007
Skills
Customer Service, Customer Satisfaction, Sales
Education
University of Phoenix 2015 — 2016
Master of Science (MS), Psychology
University of Phoenix 2010 — 2015
Bachelor of Arts (B.A.), English Language and Literature, General
Heather McCallum Heather McCallum's Convergys Experience May 2007 - November 2007
Job Entrepreneur
Industry Marketing and Advertising
Experience
D n H Marketing LLC May 2009 - Present
AT&T September 2008 - May 2009
Convergys May 2007 - November 2007
International Association of Business Leaders June 2002 - August 2003
Fahn & Company February 1997 - November 1998
HealthCare Comapre 1993 - 1997
Education
Los Altos 1987 — 1989
University of Phoenix
AA
D n H Marketing LLC May 2009 - Present
AT&T September 2008 - May 2009
Convergys May 2007 - November 2007
International Association of Business Leaders June 2002 - August 2003
Fahn & Company February 1997 - November 1998
HealthCare Comapre 1993 - 1997
Education
Los Altos 1987 — 1989
University of Phoenix
AA
Debbie Powell Debbie Powell's Convergys Experience May 2006 - May 2012
Job Senior Solution Engineer
Industry Information Technology and Services
Experience
Deloitte Consulting LLP August 2015 - Present
Hitachi Consulting August 2014 - June 2015
NetCracker May 2012 - August 2014
Convergys May 2006 - May 2012
Sprint 1997 - 2006
Sprint 1992 - 1997
Sprint 1991 - 1992
Sprint 1985 - 1990
Sprint 1984 - 1985
Skills
Testing, System Testing, SDLC, Quality Assurance, User Acceptance Testing, Mainframe, Test Planning, Quality Center, Software Quality..., Software Development, COBOL, Requirements Analysis, Telecommunications, Application Development, Telecommunications..., Microsoft Excel, Microsoft Office, Microsoft Word, Teaching, Team Leadership, Teamwork, Web Design, Test Management, Test Cases, Manual Testing, Regression Testing, Business Analysis, Client Liaison, Billing Systems, Defect Tracking, Performance Testing, SharePoint, Visio, Systems Analysis, Integration Testing, QTP, Databases, Software Documentation, Integration, Project Management, Software Project..., CMMI, Test Automation, Agile Methodologies, CRM, Waterfall, DB2, Analysis, PL/SQL, SQL
Education
Webster University 2004 — 2007
Masters, Educational Technology
Webster University 2001 — 2003
Masters, Computer Resources and Information Management
University of Phoenix 1998 — 2000
BS, Business and Information Services
Valencia College 1983 — 1984
Associate of Arts, Data Processing
Valencia College 1981 — 1983
Associate of Science, Computer Science
Deloitte Consulting LLP August 2015 - Present
Hitachi Consulting August 2014 - June 2015
NetCracker May 2012 - August 2014
Convergys May 2006 - May 2012
Sprint 1997 - 2006
Sprint 1992 - 1997
Sprint 1991 - 1992
Sprint 1985 - 1990
Sprint 1984 - 1985
Skills
Testing, System Testing, SDLC, Quality Assurance, User Acceptance Testing, Mainframe, Test Planning, Quality Center, Software Quality..., Software Development, COBOL, Requirements Analysis, Telecommunications, Application Development, Telecommunications..., Microsoft Excel, Microsoft Office, Microsoft Word, Teaching, Team Leadership, Teamwork, Web Design, Test Management, Test Cases, Manual Testing, Regression Testing, Business Analysis, Client Liaison, Billing Systems, Defect Tracking, Performance Testing, SharePoint, Visio, Systems Analysis, Integration Testing, QTP, Databases, Software Documentation, Integration, Project Management, Software Project..., CMMI, Test Automation, Agile Methodologies, CRM, Waterfall, DB2, Analysis, PL/SQL, SQL
Education
Webster University 2004 — 2007
Masters, Educational Technology
Webster University 2001 — 2003
Masters, Computer Resources and Information Management
University of Phoenix 1998 — 2000
BS, Business and Information Services
Valencia College 1983 — 1984
Associate of Arts, Data Processing
Valencia College 1981 — 1983
Associate of Science, Computer Science
Kenneth Shanks's Convergys Experience July 2011 - July 2013
Job TST at Social Security Administration
Industry Financial Services
Experience
Social Security Administration May 2014 - Present
Convergys July 2011 - July 2013
Servise Magic Inc. July 2007 - May 2008
First Line Transportation Security /TSA July 2005 - March 2007
NFM May 2003 - March 2004
Sprint Nextel October 1998 - May 2003
Boehringer Ingelheim May 1979 - April 1998
Skills
Call Center, Customer Service, Client Services, Supply Chain Management, Operations Management, Employee Training, Mobile Devices, Training, Data Entry, Management, Business Process..., Teamwork, Finance, Telephone Skills, Troubleshooting, Business Analysis, Business, Analysis, Process Improvement, Human Resources, Sales, B2B, Customer Experience, Time Management, Security
Education
University of Phoenix 2008 — 2011
Bachelor of Science (BS), Business Administration and Management, General
University of Phoenix 2008 — 2011
BS in Business Management, Business Administration and Management, General
Social Security Administration May 2014 - Present
Convergys July 2011 - July 2013
Servise Magic Inc. July 2007 - May 2008
First Line Transportation Security /TSA July 2005 - March 2007
NFM May 2003 - March 2004
Sprint Nextel October 1998 - May 2003
Boehringer Ingelheim May 1979 - April 1998
Skills
Call Center, Customer Service, Client Services, Supply Chain Management, Operations Management, Employee Training, Mobile Devices, Training, Data Entry, Management, Business Process..., Teamwork, Finance, Telephone Skills, Troubleshooting, Business Analysis, Business, Analysis, Process Improvement, Human Resources, Sales, B2B, Customer Experience, Time Management, Security
Education
University of Phoenix 2008 — 2011
Bachelor of Science (BS), Business Administration and Management, General
University of Phoenix 2008 — 2011
BS in Business Management, Business Administration and Management, General
Barbara Core, Realtor, SPHR Barbara Core, Realtor, SPHR's Convergys Experience January 2005 - June 2006
Job Realtor at Team Price Real Estate
Industry Real Estate
Experience
Team Price Real Estate April 2011 - Present
Sears Holdings Corporation June 2011 - April 2014
NetSpend January 2008 - May 2011
Dell July 2006 - December 2007
Convergys January 2005 - June 2006
Harris Publishing June 2002 - October 2004
Teletech and APAC Customer Services January 1996 - June 2002
Skills
Process Improvement, Recruiting, Training, Employee Benefits, Business Process..., Call Center, Management, Leadership, Vendor Management, Employee Relations, Call Centers, Project Management, Account Management, Human Resources, Customer Satisfaction, Cross-functional Team..., Social Media, Negotiation, Leadership Development, Sales, Quality Assurance, Customer Service, Six Sigma, Strategic Planning, Team Building, Change Management, Customer Experience, Teamwork, Salesforce.com, Team Leadership, Operations Management
Education
University of Phoenix 1992 — 1994
BA Management, Management, Accounting, HR
Team Price Real Estate April 2011 - Present
Sears Holdings Corporation June 2011 - April 2014
NetSpend January 2008 - May 2011
Dell July 2006 - December 2007
Convergys January 2005 - June 2006
Harris Publishing June 2002 - October 2004
Teletech and APAC Customer Services January 1996 - June 2002
Skills
Process Improvement, Recruiting, Training, Employee Benefits, Business Process..., Call Center, Management, Leadership, Vendor Management, Employee Relations, Call Centers, Project Management, Account Management, Human Resources, Customer Satisfaction, Cross-functional Team..., Social Media, Negotiation, Leadership Development, Sales, Quality Assurance, Customer Service, Six Sigma, Strategic Planning, Team Building, Change Management, Customer Experience, Teamwork, Salesforce.com, Team Leadership, Operations Management
Education
University of Phoenix 1992 — 1994
BA Management, Management, Accounting, HR
Amber Caldwell Amber Caldwell's Convergys Experience September 2013 - November 2013
Job Student at University of Phoenix
Industry Individual & Family Services
Experience
Walmart November 2013 - January 2015
Convergys September 2013 - November 2013
Walmart August 2006 - December 2007
Skills
Customer Service, Microsoft Office, Training, Leadership, Receptionist Duties, Cashiering, Product Knowledge, Sales, Time Management, Data Entry, Customer Satisfaction, Microsoft Word, Retail, Telephone Skills, Retail Sales, Teamwork, Inventory Control, Merchandising, PowerPoint
Education
University of Phoenix 2008 — 2013
Bachelor's Degree, Human Services Management, 3.94
Walmart November 2013 - January 2015
Convergys September 2013 - November 2013
Walmart August 2006 - December 2007
Skills
Customer Service, Microsoft Office, Training, Leadership, Receptionist Duties, Cashiering, Product Knowledge, Sales, Time Management, Data Entry, Customer Satisfaction, Microsoft Word, Retail, Telephone Skills, Retail Sales, Teamwork, Inventory Control, Merchandising, PowerPoint
Education
University of Phoenix 2008 — 2013
Bachelor's Degree, Human Services Management, 3.94
Autumn Gierum Autumn Gierum's Convergys Experience December 2007 - Present
Job Sr. Manager Client Services at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys December 2007 - Present
Convergys December 2007 - Present
Convergys December 2007 - Present
Benefit Administrators, Inc 2006 - 2007
Arnold Palmer Hospital/Pediatric Rehabilitation 2004 - 2006
Skills
Performance Management, Process Improvement, BPO, Marketing Strategy, Online Advertising, Account Management, Customer Satisfaction, Workforce Management, Product Management, Strategic Partnerships, Employee Relations, Customer Experience, Microsoft Office, Program Management, Negotiation, Call Center, New Business Development, Cross-functional Team..., Vendor Management, CRM, Management, Service Delivery, Customer Insight, Strategic Planning, Customer Service, Call Centers, Leadership, Coaching, Sla, Customer Engagement, Team Building, Budgets, Talent Acquisition, Team Leadership, Business Analysis, Training, Data Analysis, Marketing, Operations Management, Training Delivery, Project Management, Sales, Outsourcing, Email Marketing, Sales Management, Microsoft Excel, Human Resources, Customer Retention, Business Development, Recruiting
Education
University of Phoenix
MBA, Business
University of Phoenix
Masters of Business Administration
University of Phoenix
BSBM, Business Management and Marketing
Convergys December 2007 - Present
Convergys December 2007 - Present
Convergys December 2007 - Present
Benefit Administrators, Inc 2006 - 2007
Arnold Palmer Hospital/Pediatric Rehabilitation 2004 - 2006
Skills
Performance Management, Process Improvement, BPO, Marketing Strategy, Online Advertising, Account Management, Customer Satisfaction, Workforce Management, Product Management, Strategic Partnerships, Employee Relations, Customer Experience, Microsoft Office, Program Management, Negotiation, Call Center, New Business Development, Cross-functional Team..., Vendor Management, CRM, Management, Service Delivery, Customer Insight, Strategic Planning, Customer Service, Call Centers, Leadership, Coaching, Sla, Customer Engagement, Team Building, Budgets, Talent Acquisition, Team Leadership, Business Analysis, Training, Data Analysis, Marketing, Operations Management, Training Delivery, Project Management, Sales, Outsourcing, Email Marketing, Sales Management, Microsoft Excel, Human Resources, Customer Retention, Business Development, Recruiting
Education
University of Phoenix
MBA, Business
University of Phoenix
Masters of Business Administration
University of Phoenix
BSBM, Business Management and Marketing
Ira Herman Ira Herman's Convergys Experience February 2001 - October 2001
Job CTO at Optrix by Body Glove
Industry Computer Software
Experience
General Assembly January 2015 - Present
Optrix, Inc. January 2013 - Present
Logic Consulting November 2006 - Present
School of Devs April 2014 - August 2014
General Assemb.ly June 2013 - April 2014
unITy PSA March 2012 - December 2013
Brand X LLC January 2005 - October 2007
Xynetik October 2001 - January 2005
Convergys February 2001 - October 2001
Keane (Microsoft) 1997 - 2001
Skills
Wordpress, Buddypress, Ruby on Rails, Entrepreneurship, Software Development, JavaScript, Web Development, Mobile Applications, jQuery, Agile Methodologies, HTML, E-commerce, SQL, Cloud Computing, Microsoft SQL Server, WordPress, ASP.NET, User Interface, Project Management, SaaS, Software Design, Management, SEO, Cisco Technologies, Start-ups, Mobile Devices, Servers, Databases, HTML 5, User Experience
Education
University of Phoenix
Business Management
General Assembly January 2015 - Present
Optrix, Inc. January 2013 - Present
Logic Consulting November 2006 - Present
School of Devs April 2014 - August 2014
General Assemb.ly June 2013 - April 2014
unITy PSA March 2012 - December 2013
Brand X LLC January 2005 - October 2007
Xynetik October 2001 - January 2005
Convergys February 2001 - October 2001
Keane (Microsoft) 1997 - 2001
Skills
Wordpress, Buddypress, Ruby on Rails, Entrepreneurship, Software Development, JavaScript, Web Development, Mobile Applications, jQuery, Agile Methodologies, HTML, E-commerce, SQL, Cloud Computing, Microsoft SQL Server, WordPress, ASP.NET, User Interface, Project Management, SaaS, Software Design, Management, SEO, Cisco Technologies, Start-ups, Mobile Devices, Servers, Databases, HTML 5, User Experience
Education
University of Phoenix
Business Management
Jeremy Larsen Jeremy Larsen's Convergys Experience June 2012 - November 2014
Job Support Account Manager at NetApp
Industry Information Technology and Services
Experience
NetApp November 2014 - Present
Convergys June 2012 - November 2014
Convergys December 2011 - June 2012
Convergys August 2010 - December 2011
Convergys August 2007 - August 2010
Skills
VMware, Storage, Cloud Computing, Troubleshooting, SAN, NetApp, Storage Area Networks, Servers, Technical Support, Disaster Recovery, Virtualization, VMware Infrastructure, NAS, DNS, Active Directory, Network Administration, Cluster, Data Center, Hardware, Windows Server, NetApp Filers, NFS, Cisco Technologies, Microsoft Office, Windows 7, Microsoft Excel, iSCSI, Operations Management, Switches, High Availability, A+ Certified, Operating Systems, TCP/IP, Microsoft Exchange, Multi-site Team..., Team Building, System Administration, Firewalls, Management, Linux, Fibre Channel, vSphere, DHCP, Certified Support..., Excel, Windows Server 2008, Call Centers, OpenStack
Education
University of Phoenix 2005 — 2011
MIS, Information Systems, 3.53
University of Phoenix 2007 — 2009
Bachelor of Science, Information Technology, Information Technology, 3.01
NetApp November 2014 - Present
Convergys June 2012 - November 2014
Convergys December 2011 - June 2012
Convergys August 2010 - December 2011
Convergys August 2007 - August 2010
Skills
VMware, Storage, Cloud Computing, Troubleshooting, SAN, NetApp, Storage Area Networks, Servers, Technical Support, Disaster Recovery, Virtualization, VMware Infrastructure, NAS, DNS, Active Directory, Network Administration, Cluster, Data Center, Hardware, Windows Server, NetApp Filers, NFS, Cisco Technologies, Microsoft Office, Windows 7, Microsoft Excel, iSCSI, Operations Management, Switches, High Availability, A+ Certified, Operating Systems, TCP/IP, Microsoft Exchange, Multi-site Team..., Team Building, System Administration, Firewalls, Management, Linux, Fibre Channel, vSphere, DHCP, Certified Support..., Excel, Windows Server 2008, Call Centers, OpenStack
Education
University of Phoenix 2005 — 2011
MIS, Information Systems, 3.53
University of Phoenix 2007 — 2009
Bachelor of Science, Information Technology, Information Technology, 3.01
Todd Sasser Todd Sasser's Convergys Experience February 2009 - June 2009
Job Firefighter Trainee
Industry E-Learning
Experience
Accurate Staffing May 2012 - July 2013
AAA Carolinas June 2009 - February 2010
Convergys February 2009 - June 2009
Florida Department of Corrections January 2007 - September 2007
AAA Auto Club South February 2006 - January 2007
Stanley Steemer April 2004 - January 2005
Skills
Customer Service, EMT, BLS, Hazmat Response, HIPAA, NIMS, Communication, Medical Terminology, Critical Thinking, Report Writing, Time Management, Microsoft Office, Web Design, Environmental Science...
Education
University of Phoenix 2011 — 2013
Bachelor of Science (B.S.), Environmental Science, 3.5
Lake Worth High School 1996 — 2000
High School, Air Force JROTC
Accurate Staffing May 2012 - July 2013
AAA Carolinas June 2009 - February 2010
Convergys February 2009 - June 2009
Florida Department of Corrections January 2007 - September 2007
AAA Auto Club South February 2006 - January 2007
Stanley Steemer April 2004 - January 2005
Skills
Customer Service, EMT, BLS, Hazmat Response, HIPAA, NIMS, Communication, Medical Terminology, Critical Thinking, Report Writing, Time Management, Microsoft Office, Web Design, Environmental Science...
Education
University of Phoenix 2011 — 2013
Bachelor of Science (B.S.), Environmental Science, 3.5
Lake Worth High School 1996 — 2000
High School, Air Force JROTC
Adam Brock Adam Brock's Convergys Experience May 2013 - Present
Job Quality Evaluator at Convergys
Industry Computer Software
Experience
Convergys May 2013 - Present
US Navy October 2000 - September 2012
The Humane Society of the United States 2012 - 2012
Skills
Java, .NET, HTML, CSS, Preventive Maintenance, Equipment Maintenance, Teaching/mentoring, Equipment Repair, Event Management, Microsoft Office, Maintenance Management, Maintenance Planning, Teaching Experience, Teaching Skills, Teaching Adults, Computer Repair, Electronic Repair, Data Analysis, Customer Experience, Customer Service, Teaching
Education
University of Phoenix 2013 — 2015
Bachelor's degree, Computer Software Engineering
University of Phoenix 2010 — 2013
AA, Computer Science, GPA 3.8
Naval Training 2000 — 2012
Convergys May 2013 - Present
US Navy October 2000 - September 2012
The Humane Society of the United States 2012 - 2012
Skills
Java, .NET, HTML, CSS, Preventive Maintenance, Equipment Maintenance, Teaching/mentoring, Equipment Repair, Event Management, Microsoft Office, Maintenance Management, Maintenance Planning, Teaching Experience, Teaching Skills, Teaching Adults, Computer Repair, Electronic Repair, Data Analysis, Customer Experience, Customer Service, Teaching
Education
University of Phoenix 2013 — 2015
Bachelor's degree, Computer Software Engineering
University of Phoenix 2010 — 2013
AA, Computer Science, GPA 3.8
Naval Training 2000 — 2012
William Bibb William Bibb's Convergys Experience March 2010 - May 2012
Job Recent College Graduate with Customer Service Experience
Industry Consumer Services
Experience
Alpine Access October 2014 - March 2015
IKEA November 2012 - February 2014
Convergy's March 2010 - May 2012
Intram June 2007 - February 2010
The Coca-Cola Company November 2001 - January 2007
Skills
Customer Service, Windows, Detail-Orientedness, Microsoft Office Word,..., Problem-Solving, Dedication, Integrity, Loyalty, Motivation, Creativity, Active Listening, Team Player, Time Management, Call Center Service, Complaint Handling, Data Entry, Records Management, Dispute Resolution, Call Centers, Customer Satisfaction, Sales, Project Management, Microsoft Office, Administrative..., Teamwork, Telephone Skills, Strategy
Education
University of Phoenix 2014 — 2015
Bachelor of Science (BS), Business Management, 3.64
University of Phoenix 2014 — 2015
Bachelor's degree Business Management, Business Administration and Management, General
Alpine Access October 2014 - March 2015
IKEA November 2012 - February 2014
Convergy's March 2010 - May 2012
Intram June 2007 - February 2010
The Coca-Cola Company November 2001 - January 2007
Skills
Customer Service, Windows, Detail-Orientedness, Microsoft Office Word,..., Problem-Solving, Dedication, Integrity, Loyalty, Motivation, Creativity, Active Listening, Team Player, Time Management, Call Center Service, Complaint Handling, Data Entry, Records Management, Dispute Resolution, Call Centers, Customer Satisfaction, Sales, Project Management, Microsoft Office, Administrative..., Teamwork, Telephone Skills, Strategy
Education
University of Phoenix 2014 — 2015
Bachelor of Science (BS), Business Management, 3.64
University of Phoenix 2014 — 2015
Bachelor's degree Business Management, Business Administration and Management, General
Lamar Adams Lamar Adams's Convergys Experience March 2006 - April 2008
Job Warehouse Technician at ManpowerGroup
Industry Warehousing
Experience
ManpowerGroup September 2014 - Present
Staffing One, Inc. February 2010 - August 2014
Lowe's Home Improvement April 2008 - November 2009
Lowes April 2008 - November 2009
Convergys March 2006 - April 2008
Skills
CDL Class A, Customer Service, shipping and receiving, Storage, Stocking, Creative Strategy, Quality Assurance, Crew Supervision, Marketing Strategy, Machine Control, computer literate, Project Management, Market Research
Education
University of Phoenix 2010 — 2014
BS/BA, Business Administration, Management and Operations
Harris-Stowe State University-GED 2007 — 2007
G.E.D, General Studies
University of Phoenix
Bachelor's, Business Administration
ManpowerGroup September 2014 - Present
Staffing One, Inc. February 2010 - August 2014
Lowe's Home Improvement April 2008 - November 2009
Lowes April 2008 - November 2009
Convergys March 2006 - April 2008
Skills
CDL Class A, Customer Service, shipping and receiving, Storage, Stocking, Creative Strategy, Quality Assurance, Crew Supervision, Marketing Strategy, Machine Control, computer literate, Project Management, Market Research
Education
University of Phoenix 2010 — 2014
BS/BA, Business Administration, Management and Operations
Harris-Stowe State University-GED 2007 — 2007
G.E.D, General Studies
University of Phoenix
Bachelor's, Business Administration
Cheryl Varnado Cheryl Varnado's Convergys Experience July 2013 - December 2013
Job Scentsationally Cheryl
Industry Retail
Experience
Scentsy - Independent Consultant February 2011 - Present
H&R Block October 2009 - Present
Convergys July 2013 - December 2013
BrownGreer PLC August 2012 - May 2013
Skills
Account Reconciliation, Accounts Payable, Accounts Receivable, Data Entry, QuickBooks, Invoicing, Tax Preparation, Tax Returns, Small Business, Microsoft Office, Microsoft Word, Direct Sales, Telephone Skills, Customer Satisfaction, Customer Service, Microsoft Excel, Outlook, Training
Education
University of Phoenix 2013 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
University of Phoenix 2008 — 2012
Bachelor of Science (BS), Business/Small Business Entrepreneurship
Scentsy - Independent Consultant February 2011 - Present
H&R Block October 2009 - Present
Convergys July 2013 - December 2013
BrownGreer PLC August 2012 - May 2013
Skills
Account Reconciliation, Accounts Payable, Accounts Receivable, Data Entry, QuickBooks, Invoicing, Tax Preparation, Tax Returns, Small Business, Microsoft Office, Microsoft Word, Direct Sales, Telephone Skills, Customer Satisfaction, Customer Service, Microsoft Excel, Outlook, Training
Education
University of Phoenix 2013 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
University of Phoenix 2008 — 2012
Bachelor of Science (BS), Business/Small Business Entrepreneurship
Erica McLeod Erica McLeod's Convergys Experience October 2013 - May 2014
Job Logistics Manager
Industry Military
Experience
Department of Defense July 2015 - Present
Convergys October 2013 - May 2014
United State Army August 2011 - June 2012
United State Army October 2010 - August 2011
United State Army June 2009 - October 2010
US Army February 2009 - May 2009
Skills
Army, Training, Management, Project Planning, Afghanistan, System Administration, Employee Training, Policy, Risk Management, Software Documentation, Equal Opportunities, Time Management, SAMS-E
Education
University of Phoenix 2010 — 2014
Bachelor of Science in Business, Project Management, 3.86
United States Army 2009 — 2012
Park View High School 2004 — 2007
High School Diploma, High School/Secondary Diplomas and Certificates
Department of Defense July 2015 - Present
Convergys October 2013 - May 2014
United State Army August 2011 - June 2012
United State Army October 2010 - August 2011
United State Army June 2009 - October 2010
US Army February 2009 - May 2009
Skills
Army, Training, Management, Project Planning, Afghanistan, System Administration, Employee Training, Policy, Risk Management, Software Documentation, Equal Opportunities, Time Management, SAMS-E
Education
University of Phoenix 2010 — 2014
Bachelor of Science in Business, Project Management, 3.86
United States Army 2009 — 2012
Park View High School 2004 — 2007
High School Diploma, High School/Secondary Diplomas and Certificates
Richard T. Ouimet's Convergys Experience August 1997 - March 2003
Job Senior Database Administrator and Data Architect
Industry Information Technology and Services
Experience
Certiport Inc. , a Pearson Vue Company 2005 - Present
Data2Logistics March 2004 - August 2005
Mentorsoft May 2003 - December 2003
Convergys August 1997 - March 2003
Ultimate Software December 1996 - August 1997
Packard Bell 1995 - 1996
First Security Bank 1992 - 1995
National Semiconductor 1984 - 1992
Skills
Microsoft SQL Server, Disaster Recovery, Databases, Business Intelligence, Database Administration, Data Warehousing, Team Leadership, T-SQL, Strategic Planning, Storage Area Networks, Business Continuity, Change Management, Leadership Development, Customer Relations, Database Security, Technical Writing, IT Operations, Database Development, Database Analysis, Market Research, Computer Science, RFP preparation, Disaster Preparedness, Capacity Planning, Enterprise Backup, MBA, Technical Leadership, Startup Consulting, Sybase, Strategy Development, Formal Presentations, Management Consulting, IT Audit, PCI Compliance, HIPAA, Enterprise Software, SQL, Agile Methodologies, Database Design, SaaS, Leadership, Scrum, High Availability, Data Security, Data Management, Information Security..., Data Forensics, Data Privacy, CDO
Education
University of Phoenix 2001 — 2003
Master of Business Administration (MBA), Technology Management, 3.90+ Summa Cum Laude
Weber State University
Bachelor of Science (B.S.), Computer Science, •3.90+ Summa Cum Laude
Utah State University
Bachelor of Science (B.S.), Watershed Science / Hydrology
Certiport Inc. , a Pearson Vue Company 2005 - Present
Data2Logistics March 2004 - August 2005
Mentorsoft May 2003 - December 2003
Convergys August 1997 - March 2003
Ultimate Software December 1996 - August 1997
Packard Bell 1995 - 1996
First Security Bank 1992 - 1995
National Semiconductor 1984 - 1992
Skills
Microsoft SQL Server, Disaster Recovery, Databases, Business Intelligence, Database Administration, Data Warehousing, Team Leadership, T-SQL, Strategic Planning, Storage Area Networks, Business Continuity, Change Management, Leadership Development, Customer Relations, Database Security, Technical Writing, IT Operations, Database Development, Database Analysis, Market Research, Computer Science, RFP preparation, Disaster Preparedness, Capacity Planning, Enterprise Backup, MBA, Technical Leadership, Startup Consulting, Sybase, Strategy Development, Formal Presentations, Management Consulting, IT Audit, PCI Compliance, HIPAA, Enterprise Software, SQL, Agile Methodologies, Database Design, SaaS, Leadership, Scrum, High Availability, Data Security, Data Management, Information Security..., Data Forensics, Data Privacy, CDO
Education
University of Phoenix 2001 — 2003
Master of Business Administration (MBA), Technology Management, 3.90+ Summa Cum Laude
Weber State University
Bachelor of Science (B.S.), Computer Science, •3.90+ Summa Cum Laude
Utah State University
Bachelor of Science (B.S.), Watershed Science / Hydrology
Elle Mukhim Elle Mukhim's Convergys Experience December 2005 - June 2008
Job HR Recruiter at NVR Inc./Ryan Homes
Industry Human Resources
Experience
NVR, Inc. April 2014 - Present
GXS May 2011 - February 2014
Tata Consultancy Services June 2008 - November 2010
Convergys December 2005 - June 2008
Stream Global Services January 2005 - December 2005
Skills
Human Capital, Training & Development, Training Delivery, Talent Acquisition, Sourcing, Developing Talent, Talent Management, Interviewing Skills, Personnel Management, Employee Relations, Employee Training, Onboarding, Applicant Tracking..., Team Management, Training, Human Resources, HRIS, New Hire Orientations, Deferred Compensation, Temporary Placement, Performance Management, Management, Employee Engagement, Technical Recruiting, Internet Recruiting, Workforce Planning, Resource Management, Performance Appraisal, Screening, Benefits Negotiation, HR Policies, Recruiting
Education
North Eastern Hill University
Bachelor's degree, Sociology
University of Phoenix
Master of Business Administration (MBA), Human Resource Management
NVR, Inc. April 2014 - Present
GXS May 2011 - February 2014
Tata Consultancy Services June 2008 - November 2010
Convergys December 2005 - June 2008
Stream Global Services January 2005 - December 2005
Skills
Human Capital, Training & Development, Training Delivery, Talent Acquisition, Sourcing, Developing Talent, Talent Management, Interviewing Skills, Personnel Management, Employee Relations, Employee Training, Onboarding, Applicant Tracking..., Team Management, Training, Human Resources, HRIS, New Hire Orientations, Deferred Compensation, Temporary Placement, Performance Management, Management, Employee Engagement, Technical Recruiting, Internet Recruiting, Workforce Planning, Resource Management, Performance Appraisal, Screening, Benefits Negotiation, HR Policies, Recruiting
Education
North Eastern Hill University
Bachelor's degree, Sociology
University of Phoenix
Master of Business Administration (MBA), Human Resource Management
Riah Stacie Daniels Riah Stacie Daniels's Convergys Experience 2009 - 2011
Job Psychology Student at Capella University
Industry Higher Education
Experience
Capella University August 2011 - Present
Alpine Access August 2008 - January 2011
Convergys 2009 - 2011
Banfield Pet Hospital May 2000 - August 2008
Skills
Mobile Technology, Computer Repair, Compassion, RIM, iPod, Android, Blackberry, Windows 7, Windows XP Professional, WEP, Microsoft Office, Office Equipment, Mac OS X, iWork, Web Design, Logo Design, Flyers, Painting, Drawing, Listening Skills, Lifestyle Coaching, Sponsorship Procurement, Branding Campaigns, Internet Trends, Fundraising, Grassroots Fundraising, Fundraising Campaign..., Management, Counseling Psychology, Psychology, iPhone, iPhone Support, iPad, Imac, MacBook, OS X, Psychotherapy, Training, Conflict Resolution, Critical Thinking, Resume Writing, Career Counseling, Higher Education, Distance Learning, Leadership Development, Social Networking, Customer Experience, Coaching, E-Learning, Public Speaking
Education
Capella University 2013 — 2015
Master's degree, Marriage and Family Therapy/Counseling
Capella University 2011 — 2012
Bachelor of Science (BS), Psychology
University of Phoenix 2008 — 2011
Associates Degree, Psychology
Capella University August 2011 - Present
Alpine Access August 2008 - January 2011
Convergys 2009 - 2011
Banfield Pet Hospital May 2000 - August 2008
Skills
Mobile Technology, Computer Repair, Compassion, RIM, iPod, Android, Blackberry, Windows 7, Windows XP Professional, WEP, Microsoft Office, Office Equipment, Mac OS X, iWork, Web Design, Logo Design, Flyers, Painting, Drawing, Listening Skills, Lifestyle Coaching, Sponsorship Procurement, Branding Campaigns, Internet Trends, Fundraising, Grassroots Fundraising, Fundraising Campaign..., Management, Counseling Psychology, Psychology, iPhone, iPhone Support, iPad, Imac, MacBook, OS X, Psychotherapy, Training, Conflict Resolution, Critical Thinking, Resume Writing, Career Counseling, Higher Education, Distance Learning, Leadership Development, Social Networking, Customer Experience, Coaching, E-Learning, Public Speaking
Education
Capella University 2013 — 2015
Master's degree, Marriage and Family Therapy/Counseling
Capella University 2011 — 2012
Bachelor of Science (BS), Psychology
University of Phoenix 2008 — 2011
Associates Degree, Psychology
Ben Crenshaw Ben Crenshaw's Convergys Experience January 2010 - November 2011
Job PeopleSoft Technical Analyst II at Oracle
Industry Information Technology and Services
Experience
Oracle July 2014 - Present
EMC November 2011 - July 2014
Convergys January 2010 - November 2011
Utah Broadband March 2009 - November 2010
CallTower February 2008 - February 2009
TeleperformanceUSA/ DellSalt March 2007 - February 2008
Arosnet May 2003 - March 2007
Skills
SAN, Storage, Troubleshooting, Computer Hardware, Technical Support, Hardware, Storage Area Networks, IP, Customer Service, Call Centers, VoIP, Enterprise Storage, Remote Troubleshooting, TCP/IP, VPN, DNS, VMware, Windows, Integration, Routing, NAS, Servers, Internet Troubleshooting, IP Networking, Call Center
Education
Western Governors University 2013 — 2016
Bachelor's of Science, Information Technology - Security, Bachelor of Science, Information Technology Management
University of Phoenix 2006 — 2007
Bachelors of Science, Business Systems Information Technology2009
Oracle July 2014 - Present
EMC November 2011 - July 2014
Convergys January 2010 - November 2011
Utah Broadband March 2009 - November 2010
CallTower February 2008 - February 2009
TeleperformanceUSA/ DellSalt March 2007 - February 2008
Arosnet May 2003 - March 2007
Skills
SAN, Storage, Troubleshooting, Computer Hardware, Technical Support, Hardware, Storage Area Networks, IP, Customer Service, Call Centers, VoIP, Enterprise Storage, Remote Troubleshooting, TCP/IP, VPN, DNS, VMware, Windows, Integration, Routing, NAS, Servers, Internet Troubleshooting, IP Networking, Call Center
Education
Western Governors University 2013 — 2016
Bachelor's of Science, Information Technology - Security, Bachelor of Science, Information Technology Management
University of Phoenix 2006 — 2007
Bachelors of Science, Business Systems Information Technology2009
Ryan Montague's Convergys Experience May 2003 - June 2005
Job Customer Care Lead Supervisor at Vivint
Industry Security and Investigations
Experience
Vivint February 2013 - Present
APX Alarm Security Solutions Inc. February 2010 - April 2011
APX Alarm January 2005 - January 2010
1800Contacts June 2005 - November 2005
Convergys May 2003 - June 2005
UVSC(UVU) January 1999 - January 2003
Skills
Call Centers, Management, Customer Service, Time Management, Quality Assurance, Testing, Customer Satisfaction, Customer Experience, Workforce Management, Training, Team Building, Sales, Outlook, Leadership, Process Improvement, Team Leadership, Microsoft Office, Operations Management, Microsoft Excel, Access, PowerPoint, Account Management, Customer Retention, Supervisory Skills, Inventory Management, Microsoft Word, Coaching, Data Entry, Windows, Troubleshooting, Sales Operations, Call Center
Education
University of Phoenix 2004 — 2010
BSB/M, Business Management
Springville High School 1993 — 1996
High School Diploma, General Studies
Vivint February 2013 - Present
APX Alarm Security Solutions Inc. February 2010 - April 2011
APX Alarm January 2005 - January 2010
1800Contacts June 2005 - November 2005
Convergys May 2003 - June 2005
UVSC(UVU) January 1999 - January 2003
Skills
Call Centers, Management, Customer Service, Time Management, Quality Assurance, Testing, Customer Satisfaction, Customer Experience, Workforce Management, Training, Team Building, Sales, Outlook, Leadership, Process Improvement, Team Leadership, Microsoft Office, Operations Management, Microsoft Excel, Access, PowerPoint, Account Management, Customer Retention, Supervisory Skills, Inventory Management, Microsoft Word, Coaching, Data Entry, Windows, Troubleshooting, Sales Operations, Call Center
Education
University of Phoenix 2004 — 2010
BSB/M, Business Management
Springville High School 1993 — 1996
High School Diploma, General Studies
haley tylor hillton haley tylor hillton's Convergys Experience 2001 - 2003
Job CCO, Management Consulting
Industry Management Consulting
Experience
CTD Solutions May 1991 - Present
Convergys 2001 - 2003
iXL 2000 - 2001
Teledesic 1998 - 2000
AT&T Wireless Services 1996 - 1998
Skills
Strategic Planning, Business Process, Program Management, Start-ups, Vendor Management, Workshop Facilitation, Marketing, Project Planning, Management Consulting, Change Management, Telecommunications, Team Building, Negotiation, Project Management, Business Strategy, Process Improvement, Strategy, Analysis, Team Leadership, Business Process..., Management, Leadership, Cross-functional Team..., Business Development, Outsourcing, CRM, Product Management, Professional Services, Training, Coaching, Entrepreneurship, Consulting, Executive Management, Business Planning, Organizational..., Business Analysis, Strategic Partnerships, Finance, Team Management, Business Transformation, Mergers & Acquisitions, Leadership Development, Competitive Analysis, Business Intelligence, Operations Management, Analytics, SaaS, New Business Development, Performance Management, Integration
Education
University of Phoenix 1997 — 2002
MAOM
University of Phoenix 1990 — 1991
BAM
Wichita East 1969 — 1972
CTD Solutions May 1991 - Present
Convergys 2001 - 2003
iXL 2000 - 2001
Teledesic 1998 - 2000
AT&T Wireless Services 1996 - 1998
Skills
Strategic Planning, Business Process, Program Management, Start-ups, Vendor Management, Workshop Facilitation, Marketing, Project Planning, Management Consulting, Change Management, Telecommunications, Team Building, Negotiation, Project Management, Business Strategy, Process Improvement, Strategy, Analysis, Team Leadership, Business Process..., Management, Leadership, Cross-functional Team..., Business Development, Outsourcing, CRM, Product Management, Professional Services, Training, Coaching, Entrepreneurship, Consulting, Executive Management, Business Planning, Organizational..., Business Analysis, Strategic Partnerships, Finance, Team Management, Business Transformation, Mergers & Acquisitions, Leadership Development, Competitive Analysis, Business Intelligence, Operations Management, Analytics, SaaS, New Business Development, Performance Management, Integration
Education
University of Phoenix 1997 — 2002
MAOM
University of Phoenix 1990 — 1991
BAM
Wichita East 1969 — 1972
Sandy Malloy Sandy Malloy's Convergys Experience January 2009 - June 2009
Job Assistant Manager at Stinker Stores, Inc.
Industry Retail
Experience
Stinker Stores May 2011 - Present
Pilot Flying J July 2010 - May 2011
Center Partners August 2009 - March 2010
Convergys January 2009 - June 2009
Teleperformance May 2008 - December 2008
Action Collection Service February 2008 - April 2008
Qwest May 2007 - February 2008
Wal-Mart July 2003 - May 2007
Skills
Typing, Organizing, Determination, Partial Bilingual, Good Work Ethic, Customer Service
Education
University of Phoenix 2010 — 2012
Associates of Arts, Hospitality, Travel, and Tourism Managment
Blackfoot High School 1999 — 2003
Stinker Stores May 2011 - Present
Pilot Flying J July 2010 - May 2011
Center Partners August 2009 - March 2010
Convergys January 2009 - June 2009
Teleperformance May 2008 - December 2008
Action Collection Service February 2008 - April 2008
Qwest May 2007 - February 2008
Wal-Mart July 2003 - May 2007
Skills
Typing, Organizing, Determination, Partial Bilingual, Good Work Ethic, Customer Service
Education
University of Phoenix 2010 — 2012
Associates of Arts, Hospitality, Travel, and Tourism Managment
Blackfoot High School 1999 — 2003
Leigh Erin Hale Leigh Erin Hale's Convergys Experience April 2013 - July 2015
Job Staffing Consultant at Convergys
Industry Human Resources
Experience
Extended Stay America July 2015 - Present
Convergys April 2013 - July 2015
Rose International August 2012 - January 2013
Employment Plus January 2012 - August 2012
Randstad September 2011 - March 2012
Torque Fitness February 2010 - August 2011
Abercrombie & Fitch August 2006 - January 2010
Skills
Recruiting, PeopleSoft, Microsoft Excel, PowerPoint, Access, Negotiation, CRM, Taleo, IBM iSeries, Technical Recruiting, Talent Acquisition, Sourcing, Social Networking, Training, Customer Service, Temporary Placement, Human Resources, Temporary Staffing, Interviews, SharePoint, Sales, Leadership, Management, Talent Management
Education
University of Phoenix 2010 — 2011
BA, Human Resources and Business Management
University of Tennessee-Knoxville 2003 — 2007
Advertising and PR
Extended Stay America July 2015 - Present
Convergys April 2013 - July 2015
Rose International August 2012 - January 2013
Employment Plus January 2012 - August 2012
Randstad September 2011 - March 2012
Torque Fitness February 2010 - August 2011
Abercrombie & Fitch August 2006 - January 2010
Skills
Recruiting, PeopleSoft, Microsoft Excel, PowerPoint, Access, Negotiation, CRM, Taleo, IBM iSeries, Technical Recruiting, Talent Acquisition, Sourcing, Social Networking, Training, Customer Service, Temporary Placement, Human Resources, Temporary Staffing, Interviews, SharePoint, Sales, Leadership, Management, Talent Management
Education
University of Phoenix 2010 — 2011
BA, Human Resources and Business Management
University of Tennessee-Knoxville 2003 — 2007
Advertising and PR
Melvin Lewis Melvin Lewis's Convergys Experience January 2015 - Present
Job Agent at Convergys
Industry Security and Investigations
Experience
Convergys January 2015 - Present
L-3 National Security Solutions June 2013 - May 2014
L-3/Centurum October 2010 - February 2013
Centurum August 2006 - January 2013
L-3/Centurum August 2006 - July 2010
US Army March 2001 - March 2006
Skills
Counterintelligence, Intelligence Analysis, DoD, Security Clearance, HUMINT, Security, Force Protection, Intelligence, Surveillance, Analysis, Government, Army, Military, Command, Private Investigations, National Security, Afghanistan
Education
University of Phoenix
University of Phoenix
Convergys January 2015 - Present
L-3 National Security Solutions June 2013 - May 2014
L-3/Centurum October 2010 - February 2013
Centurum August 2006 - January 2013
L-3/Centurum August 2006 - July 2010
US Army March 2001 - March 2006
Skills
Counterintelligence, Intelligence Analysis, DoD, Security Clearance, HUMINT, Security, Force Protection, Intelligence, Surveillance, Analysis, Government, Army, Military, Command, Private Investigations, National Security, Afghanistan
Education
University of Phoenix
University of Phoenix
Curtis Brad Goodwin's Convergys Experience 1995 - May 1999
Job Vice President
Industry Aviation & Aerospace
Experience
KIHOMAC December 2010 - Present
PRO EDGE TEC, LLC 1999 - Present
Woodbury Technologies January 2010 - December 2010
UPS Freight 1999 - 2009
Overnite Transportation 2004 - 2006
Motor Cargo 1999 - 2004
Convergys 1995 - May 1999
Convergys Corporation 1993 - 1995
Skills
Project Planning, Customer Service, Teamwork, Time Management, Organization, Interpersonal..., Result Oriented, Project Management, Operations Management, Team Building, Process Improvement, Troubleshooting, Transportation, Management, Team Management, Strategy, Integration, Leadership, Access, Software Development, Proposal Writing, Software Documentation, Visio, Program Management, Quality Assurance, Testing, Requirements Analysis, Security, Technical Support
Education
University of Phoenix 2001 — 2004
MBA, Technology
Weber State University 1992 — 1998
Computer Science, Systems Integration and Networking
KIHOMAC December 2010 - Present
PRO EDGE TEC, LLC 1999 - Present
Woodbury Technologies January 2010 - December 2010
UPS Freight 1999 - 2009
Overnite Transportation 2004 - 2006
Motor Cargo 1999 - 2004
Convergys 1995 - May 1999
Convergys Corporation 1993 - 1995
Skills
Project Planning, Customer Service, Teamwork, Time Management, Organization, Interpersonal..., Result Oriented, Project Management, Operations Management, Team Building, Process Improvement, Troubleshooting, Transportation, Management, Team Management, Strategy, Integration, Leadership, Access, Software Development, Proposal Writing, Software Documentation, Visio, Program Management, Quality Assurance, Testing, Requirements Analysis, Security, Technical Support
Education
University of Phoenix 2001 — 2004
MBA, Technology
Weber State University 1992 — 1998
Computer Science, Systems Integration and Networking
Jenny Bragg's Convergys Experience August 2003 - September 2005
Job Phlebotomy Certified and currently in EMT school with the goal of going into Emergency Medicine.
Industry Medical Devices
Experience
ZOLL Medical Corporation February 2010 - July 2014
Heart Center of Salt Lake January 2010 - March 2013
Westech Inc. January 2008 - March 2009
Boart Longyear November 2006 - July 2007
Bard Access Systems September 2005 - September 2006
Convergys August 2003 - September 2005
Sk Daifuku Corporation November 1999 - April 2003
Skills
Team Building, Microsoft Excel, PowerPoint, Leadership, Strategic Planning, Customer Service, Microsoft Word, Sales, Marketing, Outlook, Healthcare, Public Speaking, Training, Microsoft Office, Social Media, Event Planning, Medical Devices, Recruiting, Research, Management, Social Media Marketing, Social Networking, Time Management, Process Improvement, Marketing Strategy, Administrative..., Hospitals
Education
UEMT 2015 — 2016
AEMT, Emergency Medicine Technician
University of Phoenix 2005 — 2008
Bachelors of Science, Marketing
ZOLL Medical Corporation February 2010 - July 2014
Heart Center of Salt Lake January 2010 - March 2013
Westech Inc. January 2008 - March 2009
Boart Longyear November 2006 - July 2007
Bard Access Systems September 2005 - September 2006
Convergys August 2003 - September 2005
Sk Daifuku Corporation November 1999 - April 2003
Skills
Team Building, Microsoft Excel, PowerPoint, Leadership, Strategic Planning, Customer Service, Microsoft Word, Sales, Marketing, Outlook, Healthcare, Public Speaking, Training, Microsoft Office, Social Media, Event Planning, Medical Devices, Recruiting, Research, Management, Social Media Marketing, Social Networking, Time Management, Process Improvement, Marketing Strategy, Administrative..., Hospitals
Education
UEMT 2015 — 2016
AEMT, Emergency Medicine Technician
University of Phoenix 2005 — 2008
Bachelors of Science, Marketing
Don Novotny's Convergys Experience January 2004 - July 2005
Job Senior Managing Consultant at IBM Interactive Experience
Industry Management Consulting
Experience
IBM November 2005 - Present
IBM Global Business Services 2005 - Present
Convergys January 2004 - July 2005
Accenture October 1994 - April 2003
Qwest March 1989 - October 1994
Skills
Business Process..., Business Analysis, CRM, Project Management, Telecommunications, Business Transformation, IT Strategy, Business Process, Management Consulting, PMO, Business Intelligence, Solution Architecture, Business Process Design, Program Management, SDLC, Outsourcing, Enterprise Architecture, Agile Methodologies, Requirements Analysis, Requirements Gathering, Software Project..., Software Development, Integration, Energy, Project Portfolio..., Consulting, Leadership, PMP, Pre-sales, Professional Services, Enterprise Software, Management, Business Process..., Vendor Management, IT Management, Project Delivery, Cloud Computing, ERP
Education
DeVry 1986 — 1998
BS, Computer Information Systems
University of Phoenix 1992 — 1994
MBA, Business
IBM November 2005 - Present
IBM Global Business Services 2005 - Present
Convergys January 2004 - July 2005
Accenture October 1994 - April 2003
Qwest March 1989 - October 1994
Skills
Business Process..., Business Analysis, CRM, Project Management, Telecommunications, Business Transformation, IT Strategy, Business Process, Management Consulting, PMO, Business Intelligence, Solution Architecture, Business Process Design, Program Management, SDLC, Outsourcing, Enterprise Architecture, Agile Methodologies, Requirements Analysis, Requirements Gathering, Software Project..., Software Development, Integration, Energy, Project Portfolio..., Consulting, Leadership, PMP, Pre-sales, Professional Services, Enterprise Software, Management, Business Process..., Vendor Management, IT Management, Project Delivery, Cloud Computing, ERP
Education
DeVry 1986 — 1998
BS, Computer Information Systems
University of Phoenix 1992 — 1994
MBA, Business
Austin Brown's Convergys Experience 1996 - 2000
Job Sr. Sales Engineer and Implementation Consultant at inContact
Industry Telecommunications
Experience
inContact July 2006 - Present
inContact, Inc. 2009 - 2011
American Shredding, Inc. May 2005 - June 2006
ModusLink 2001 - 2005
Grainger 2000 - 2004
Convergys 1996 - 2000
Skills
Call Center, Workforce Management, SaaS, Cloud Computing, Salesforce.com, Sales Process, Customer Experience, Sales, Call Centers, Account Management, Solution Selling, Vendor Management, Business Analysis, Lead Generation, Product Management, Team Building, Telecommunications, CRM, Enterprise Software, ACD, VoIP, IVR, Sales Engineering, Unified Communications
Education
University of Phoenix 2005 — 2007
Bachelor of Science, Business Management
inContact July 2006 - Present
inContact, Inc. 2009 - 2011
American Shredding, Inc. May 2005 - June 2006
ModusLink 2001 - 2005
Grainger 2000 - 2004
Convergys 1996 - 2000
Skills
Call Center, Workforce Management, SaaS, Cloud Computing, Salesforce.com, Sales Process, Customer Experience, Sales, Call Centers, Account Management, Solution Selling, Vendor Management, Business Analysis, Lead Generation, Product Management, Team Building, Telecommunications, CRM, Enterprise Software, ACD, VoIP, IVR, Sales Engineering, Unified Communications
Education
University of Phoenix 2005 — 2007
Bachelor of Science, Business Management
Rodney Miller ▄'s Convergys Experience July 2000 - February 2003
Job Sr. Director Operations / Human Resources at PEI
Industry Executive Office
Experience
Nellson Nutraceutical January 2015 - Present
C.R. England March 2014 - Present
Crest Financial 2015 - 2015
Crest Financial 2015 - 2015
PEI November 2003 - February 2014
TelePerformance 2006 - 2007
Convergys July 2000 - February 2003
Alorica 1998 - 2000
Packard Bell (NEC) 1991 - 1998
Skills
Project Planning, Business Development, Performance Management, Recruiting, Management Consulting, Salesforce.com, Start-ups, Conflict Resolution, Outsourcing, Leadership, Project Management, Operations Management, Call Center, Call Processing, Account Management, Analysis, B2B, Business Planning, Business Strategy, CRM, Call Centers, Coaching, Customer Service, Deferred Compensation, Employee Benefits, Employee Relations, Employee Training, Program Management, Sales, Organizational..., Leadership Development, Strategic Planning, Succession Planning, Team Building, Management, Talent Management, Time Management, Strategy, Vendor Management, Workforce Planning, Training, Team Leadership, Lead Generation, Human Resources, Hiring, Executive Management, Interviews, Change Management, Temporary Placement, Process Improvement
Education
University of Phoenix 1999 — 2005
Bachelor of Business Administration (BBA), Business Administration and Management, General
East High School 1986 — 1990
High School Diploma
Nellson Nutraceutical January 2015 - Present
C.R. England March 2014 - Present
Crest Financial 2015 - 2015
Crest Financial 2015 - 2015
PEI November 2003 - February 2014
TelePerformance 2006 - 2007
Convergys July 2000 - February 2003
Alorica 1998 - 2000
Packard Bell (NEC) 1991 - 1998
Skills
Project Planning, Business Development, Performance Management, Recruiting, Management Consulting, Salesforce.com, Start-ups, Conflict Resolution, Outsourcing, Leadership, Project Management, Operations Management, Call Center, Call Processing, Account Management, Analysis, B2B, Business Planning, Business Strategy, CRM, Call Centers, Coaching, Customer Service, Deferred Compensation, Employee Benefits, Employee Relations, Employee Training, Program Management, Sales, Organizational..., Leadership Development, Strategic Planning, Succession Planning, Team Building, Management, Talent Management, Time Management, Strategy, Vendor Management, Workforce Planning, Training, Team Leadership, Lead Generation, Human Resources, Hiring, Executive Management, Interviews, Change Management, Temporary Placement, Process Improvement
Education
University of Phoenix 1999 — 2005
Bachelor of Business Administration (BBA), Business Administration and Management, General
East High School 1986 — 1990
High School Diploma
Ricky Nelson's Convergys Experience November 2001 - December 2003
Job Data Center Operations Manager at TEKsystems
Industry Information Technology and Services
Experience
TEKsystems September 2011 - Present
Convergys - Development Solutions July 2010 - Present
Jasper 2014 - 2015
Jasper 2014 - 2015
Frontier Communications 2010 - 2011
T-Mobile April 2006 - January 2010
Patni Computers (Bellsouth) February 2005 - April 2006
Business Edge (Cox Communications) September 2004 - January 2005
Cablevision -Voom January 2004 - August 2004
Convergys November 2001 - December 2003
Skills
Disaster Recovery, Management, Oracle, Billing Systems, Customer Service, Finance, Process Engineering, Pricing, Data Conversion, Human Resources, Materials Management, Call Centers, Vendor Management, Business Analysis, Testing, Telecommunications, Leadership, Data Center, Business Requirements, Cross-functional Team..., System Deployment, Integration, Process Improvement, Software Documentation, Training, Wireless, SDLC, Access, Business Process..., Information Technology, Visio, ITIL, Business Process, IT Management, Project Management
Education
University of Phoenix 2005 — 2007
Master, Business Administration
University of Phoenix 2004 — 2007
Master of Business Administration (MBA), Business Administration and Management, General
Saint Francis College 1984 — 1987
Stillman College 1976 — 1980
Bachelor of Arts, Business Administration and Accounting
Northside High School
TEKsystems September 2011 - Present
Convergys - Development Solutions July 2010 - Present
Jasper 2014 - 2015
Jasper 2014 - 2015
Frontier Communications 2010 - 2011
T-Mobile April 2006 - January 2010
Patni Computers (Bellsouth) February 2005 - April 2006
Business Edge (Cox Communications) September 2004 - January 2005
Cablevision -Voom January 2004 - August 2004
Convergys November 2001 - December 2003
Skills
Disaster Recovery, Management, Oracle, Billing Systems, Customer Service, Finance, Process Engineering, Pricing, Data Conversion, Human Resources, Materials Management, Call Centers, Vendor Management, Business Analysis, Testing, Telecommunications, Leadership, Data Center, Business Requirements, Cross-functional Team..., System Deployment, Integration, Process Improvement, Software Documentation, Training, Wireless, SDLC, Access, Business Process..., Information Technology, Visio, ITIL, Business Process, IT Management, Project Management
Education
University of Phoenix 2005 — 2007
Master, Business Administration
University of Phoenix 2004 — 2007
Master of Business Administration (MBA), Business Administration and Management, General
Saint Francis College 1984 — 1987
Stillman College 1976 — 1980
Bachelor of Arts, Business Administration and Accounting
Northside High School
Henry Paul's Convergys Experience 2000 - 2000
Job Sr. Delivery Specialist at EMC
Industry Information Technology and Services
Experience
EMC July 2015 - Present
EMC December 2014 - June 2015
Intermountain Healthcare June 2014 - November 2014
EMC January 2013 - June 2014
EMC March 2012 - January 2013
WestHost February 2011 - March 2012
Verio, Inc. March 2005 - February 2011
Convergys 2000 - 2000
Skills
Linux server..., EMC, Storage Architecture, Storage Area Networks, Windows Server, Active Directory, LDAP, KVM, OpenVZ, FreeBSD, Solaris, TCP/IP, IPv6, VMware Infrastructure, Programming, Linux System..., Unix, Storage, Linux, Bash, Apache, RedHat, Enterprise Storage, Perl, Data Center, DNS, NAS, Technical Support, SAN, Red Hat Linux, Servers, NFS, VMware, Virtualization, System Administration, iSCSI, Integration, CentOS, MySQL, Data Domain
Education
University of Phoenix 2007 — 2008
Master of Science (MS), Management Information Systems, General
University of Phoenix 2004 — 2007
Bachelor of Science (BS), Information Technology
EMC July 2015 - Present
EMC December 2014 - June 2015
Intermountain Healthcare June 2014 - November 2014
EMC January 2013 - June 2014
EMC March 2012 - January 2013
WestHost February 2011 - March 2012
Verio, Inc. March 2005 - February 2011
Convergys 2000 - 2000
Skills
Linux server..., EMC, Storage Architecture, Storage Area Networks, Windows Server, Active Directory, LDAP, KVM, OpenVZ, FreeBSD, Solaris, TCP/IP, IPv6, VMware Infrastructure, Programming, Linux System..., Unix, Storage, Linux, Bash, Apache, RedHat, Enterprise Storage, Perl, Data Center, DNS, NAS, Technical Support, SAN, Red Hat Linux, Servers, NFS, VMware, Virtualization, System Administration, iSCSI, Integration, CentOS, MySQL, Data Domain
Education
University of Phoenix 2007 — 2008
Master of Science (MS), Management Information Systems, General
University of Phoenix 2004 — 2007
Bachelor of Science (BS), Information Technology
Chris Angelos's Convergys Experience March 2005 - April 2013
Job Supervisor High Value Claims at eBay Inc
Industry Outsourcing/Offshoring
Experience
eBay Inc April 2013 - Present
Convergys March 2005 - April 2013
Skills
Call Centers, Training Delivery, Performance Consulting, Training, Employee Training, Coaching, Instructional Design, Team Building, BPO, Call Center, Customer Service, Employee Engagement, Employee Relations, Onboarding, Performance Management, Program Management, Recruiting, Soft Skills, Succession Planning, Talent Management, Training Needs Analysis, Workforce Management
Education
University of Phoenix 2001 — 2005
Bachelor's degree, Business, Management, Marketing, and Related Support Services
eBay Inc April 2013 - Present
Convergys March 2005 - April 2013
Skills
Call Centers, Training Delivery, Performance Consulting, Training, Employee Training, Coaching, Instructional Design, Team Building, BPO, Call Center, Customer Service, Employee Engagement, Employee Relations, Onboarding, Performance Management, Program Management, Recruiting, Soft Skills, Succession Planning, Talent Management, Training Needs Analysis, Workforce Management
Education
University of Phoenix 2001 — 2005
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Patti Hodgson's Convergys Experience August 2010 - Present
Job Implementation Manager Convergys
Industry Information Technology and Services
Experience
Convergys August 2010 - Present
Convergys July 2005 - September 2009
Convergys January 2001 - January 2003
Convergys September 1998 - January 2000
Skills
Unix, Program Management, Vendor Management, Requirements Analysis, Process Improvement, SDLC, Troubleshooting, IVR, Visio, Outsourcing, Business Analysis, Integration, SharePoint, Technical Support, Software Project..., Service Delivery, Call Center, Project Management, Team Leadership, Business Intelligence, Software Development, Telecommunications, PMP, Agile Methodologies, Databases, CRM, ITIL, IT Service Management, Call Centers
Education
Western Governors University 2009 — 2014
Bachelor's Degree, IT/Health care
University of Phoenix 2006 — 2009
Information Technology, IT Management
Convergys August 2010 - Present
Convergys July 2005 - September 2009
Convergys January 2001 - January 2003
Convergys September 1998 - January 2000
Skills
Unix, Program Management, Vendor Management, Requirements Analysis, Process Improvement, SDLC, Troubleshooting, IVR, Visio, Outsourcing, Business Analysis, Integration, SharePoint, Technical Support, Software Project..., Service Delivery, Call Center, Project Management, Team Leadership, Business Intelligence, Software Development, Telecommunications, PMP, Agile Methodologies, Databases, CRM, ITIL, IT Service Management, Call Centers
Education
Western Governors University 2009 — 2014
Bachelor's Degree, IT/Health care
University of Phoenix 2006 — 2009
Information Technology, IT Management
Andrew J. Durrans's Convergys Experience 2000 - 2006
Job Consultant at Appirio
Industry Information Technology and Services
Experience
Appirio November 2014 - Present
Oracle November 2013 - November 2014
Oracle 2012 - November 2013
RightNow Technologies May 2007 - March 2012
Convergys 2000 - 2006
Marriott Hotels 1998 - 2000
Skills
SaaS, Cloud Computing, Enterprise Software, Integration, Software Project..., XML, Requirements Analysis, CRM, Software Development, Web Services, SQL, Solution Architecture, Business Intelligence, Linux, Pre-sales, SOAP, MySQL, Agile Methodologies, Salesforce.com...
Education
University of Phoenix 2009 — 2011
BSIT, Software Engineering
Weber State University 1997 — 1998
Appirio November 2014 - Present
Oracle November 2013 - November 2014
Oracle 2012 - November 2013
RightNow Technologies May 2007 - March 2012
Convergys 2000 - 2006
Marriott Hotels 1998 - 2000
Skills
SaaS, Cloud Computing, Enterprise Software, Integration, Software Project..., XML, Requirements Analysis, CRM, Software Development, Web Services, SQL, Solution Architecture, Business Intelligence, Linux, Pre-sales, SOAP, MySQL, Agile Methodologies, Salesforce.com...
Education
University of Phoenix 2009 — 2011
BSIT, Software Engineering
Weber State University 1997 — 1998
Julio Padilla's Convergys Experience August 1994 - July 2008
Job Field Manager at Governmental Management Services
Industry Management Consulting
Experience
Governmental Management Services November 2009 - Present
University of Phoenix July 2008 - July 2009
Convergys August 1994 - July 2008
Skills
Call Centers, Training, Leadership Development, Customer Service, Performance Management, Team Building, Coaching, Higher Education, Operations Management, Public Speaking, Process Improvement, Event Planning
Education
University of Phoenix
BSB/A, Business
Governmental Management Services November 2009 - Present
University of Phoenix July 2008 - July 2009
Convergys August 1994 - July 2008
Skills
Call Centers, Training, Leadership Development, Customer Service, Performance Management, Team Building, Coaching, Higher Education, Operations Management, Public Speaking, Process Improvement, Event Planning
Education
University of Phoenix
BSB/A, Business
Stephony Carr-Beckman's Convergys Experience September 2007 - March 2013
Job Banker Level ll, Wells Fargo
Industry Banking
Experience
Wells Fargo Bank August 2010 - Present
Convergys September 2007 - March 2013
Inland November 2004 - August 2007
Skills
Business Analysis, Banking, Call Centers, Coaching, Customer Satisfaction, Leadership, Microsoft Excel, Microsoft Office, Process Improvement, Public Speaking, Recruiting, Research, Sales, Strategic Planning, Team Building, Training, Team Leadership
Education
University of Phoenix
Wells Fargo Bank August 2010 - Present
Convergys September 2007 - March 2013
Inland November 2004 - August 2007
Skills
Business Analysis, Banking, Call Centers, Coaching, Customer Satisfaction, Leadership, Microsoft Excel, Microsoft Office, Process Improvement, Public Speaking, Recruiting, Research, Sales, Strategic Planning, Team Building, Training, Team Leadership
Education
University of Phoenix
Eunice Sims's Convergys Experience January 2000 - December 2002
Job SAP Security Specialist @ IBM Client Innovation Center
Industry Information Technology and Services
Experience
EY August 2015 - Present
IBM Global Business Services 2014 - Present
Bio-Rad Laboratories March 2015 - July 2015
Eli Lilly and Company March 2014 - February 2015
AT&T Wireless October 2003 - 2014
Convergys January 2000 - December 2002
Skills
Wireless, Telecommunications, Troubleshooting, Call Centers, Wireless Networking, SDLC, Customer Service, SQL, Microsoft Office, Access, Microsoft Excel, Leadership, LTE, UMTS, Cellular Communications, GSM, Higher Education, Project Management, MS Project, Contract Negotiation, Business Analysis, Team Leadership, IT Management, HTML, Adobe Creative Suite, Technical Writing, Instructional Design, Technical Support, Public Speaking, Public Relations, Accounting, Research, Project Planning, Team Building, Strategic Planning, Coaching, T1, Leadership Development, Call Center, Non-profits, Networking, Sales, Software Development, Systems Analysis, Training, Windows, Data Warehousing, Management, Visual Basic, Servers
Education
University of Phoenix
Bachelor's Degree, BSIT / Information Technology, 3.42 GPA
EY August 2015 - Present
IBM Global Business Services 2014 - Present
Bio-Rad Laboratories March 2015 - July 2015
Eli Lilly and Company March 2014 - February 2015
AT&T Wireless October 2003 - 2014
Convergys January 2000 - December 2002
Skills
Wireless, Telecommunications, Troubleshooting, Call Centers, Wireless Networking, SDLC, Customer Service, SQL, Microsoft Office, Access, Microsoft Excel, Leadership, LTE, UMTS, Cellular Communications, GSM, Higher Education, Project Management, MS Project, Contract Negotiation, Business Analysis, Team Leadership, IT Management, HTML, Adobe Creative Suite, Technical Writing, Instructional Design, Technical Support, Public Speaking, Public Relations, Accounting, Research, Project Planning, Team Building, Strategic Planning, Coaching, T1, Leadership Development, Call Center, Non-profits, Networking, Sales, Software Development, Systems Analysis, Training, Windows, Data Warehousing, Management, Visual Basic, Servers
Education
University of Phoenix
Bachelor's Degree, BSIT / Information Technology, 3.42 GPA
Edwin Pelot's Convergys Experience September 2009 - April 2010
Job Self Employed
Industry Airlines/Aviation
Experience
GotPrint January 2013 - June 2013
Piedmont Airlines May 2010 - January 2013
ASIG April 2010 - May 2010
Convergys September 2009 - April 2010
Gate Gourmet April 2009 - September 2009
Pinnacle Airlines Corp. December 2007 - February 2009
ExpressJet Airlines March 2007 - September 2007
ExpressJet Airlines February 2004 - March 2007
Wal Mart October 2002 - February 2004
Delta Air Lines December 1993 - October 2003
Skills
Airlines, Airports, Aviation, Flights, Commercial Aviation, Aircraft, Sabre, Flight Safety, Airport Management, Amadeus, Customer Service, Aviation Security, IATA, Ticketing, Flight Planning, Civil Aviation, Airline Reservations, Microsoft Office, CFI, Charter, Piloting, General Aviation, Airworthiness
Education
University of Phoenix 2014 — 2016
Associate's degree, Information Technology
Clayton State University 1986 — 1988
Associate's degree, Aviation Maintenance Technology/Technician
Colonial Hills Christian High 1983 — 1986
General
GotPrint January 2013 - June 2013
Piedmont Airlines May 2010 - January 2013
ASIG April 2010 - May 2010
Convergys September 2009 - April 2010
Gate Gourmet April 2009 - September 2009
Pinnacle Airlines Corp. December 2007 - February 2009
ExpressJet Airlines March 2007 - September 2007
ExpressJet Airlines February 2004 - March 2007
Wal Mart October 2002 - February 2004
Delta Air Lines December 1993 - October 2003
Skills
Airlines, Airports, Aviation, Flights, Commercial Aviation, Aircraft, Sabre, Flight Safety, Airport Management, Amadeus, Customer Service, Aviation Security, IATA, Ticketing, Flight Planning, Civil Aviation, Airline Reservations, Microsoft Office, CFI, Charter, Piloting, General Aviation, Airworthiness
Education
University of Phoenix 2014 — 2016
Associate's degree, Information Technology
Clayton State University 1986 — 1988
Associate's degree, Aviation Maintenance Technology/Technician
Colonial Hills Christian High 1983 — 1986
General
Jennifer Decator's Convergys Experience August 2012 - November 2012
Job Independent Damsel Consultant at Damsel in Defense
Industry Retail
Experience
Damsel in Defense January 2013 - Present
Cracker Barrel July 2013 - Present
Corporate Research International June 2008 - Present
Subway November 2012 - April 2013
Convergys August 2012 - November 2012
McDonald's Corporation March 2012 - August 2012
Bill Marsh Auto Group March 2011 - May 2011
Bill Marsh GM Service April 2010 - July 2010
IBM July 2006 - December 2006
Jo-Ann Stores, Inc. February 2005 - July 2005
Skills
Strategic Planning, Teaching, Marketing, Social Networking, Business Networking, Social Media Marketing, Customer Retention
Education
University of Phoenix 2004 — 2006
Associates, Business
Traverse City Senior High 1995 — 1998
Diploma, General Studies
Damsel in Defense January 2013 - Present
Cracker Barrel July 2013 - Present
Corporate Research International June 2008 - Present
Subway November 2012 - April 2013
Convergys August 2012 - November 2012
McDonald's Corporation March 2012 - August 2012
Bill Marsh Auto Group March 2011 - May 2011
Bill Marsh GM Service April 2010 - July 2010
IBM July 2006 - December 2006
Jo-Ann Stores, Inc. February 2005 - July 2005
Skills
Strategic Planning, Teaching, Marketing, Social Networking, Business Networking, Social Media Marketing, Customer Retention
Education
University of Phoenix 2004 — 2006
Associates, Business
Traverse City Senior High 1995 — 1998
Diploma, General Studies
Komal Bobal's Convergys Experience November 2006 - March 2007
Job Senior Statistician at Statistics Canada
Industry Government Administration
Experience
Statistics Canada June 2010 - Present
Statistics Canada August 2007 - June 2010
Canada Revenue Agency April 2007 - August 2007
Convergys November 2006 - March 2007
Golden Market Management Inc. July 2005 - December 2006
CIBC Wood Gundy April 2002 - April 2004
CIBC Investor Services December 2000 - November 2001
Skills
Highly Analytical, Detail Orientation, Team Leadership, Project Planning, Economics, Financial Analysis, Analysis, Statistics, Data Analysis, SAS, Risk Management, Financial Modeling, Quantitative Analytics, Investments, Business Analysis, Forecasting, Strategy, Management, Econometrics, Time Management, Project Management, Interpersonal..., Survey Design, Survey Methodology, National Accounts, Accounting, Time Series Analysis, Valuation
Education
University of Ottawa 1995 — 2000
B.Comm, Honours
University of Ottawa 1995 — 2000
B. Soc., Economics
Statistics Canada June 2010 - Present
Statistics Canada August 2007 - June 2010
Canada Revenue Agency April 2007 - August 2007
Convergys November 2006 - March 2007
Golden Market Management Inc. July 2005 - December 2006
CIBC Wood Gundy April 2002 - April 2004
CIBC Investor Services December 2000 - November 2001
Skills
Highly Analytical, Detail Orientation, Team Leadership, Project Planning, Economics, Financial Analysis, Analysis, Statistics, Data Analysis, SAS, Risk Management, Financial Modeling, Quantitative Analytics, Investments, Business Analysis, Forecasting, Strategy, Management, Econometrics, Time Management, Project Management, Interpersonal..., Survey Design, Survey Methodology, National Accounts, Accounting, Time Series Analysis, Valuation
Education
University of Ottawa 1995 — 2000
B.Comm, Honours
University of Ottawa 1995 — 2000
B. Soc., Economics
Sean Swanson's Convergys Experience August 2006 - March 2007
Job Process Lead at Hexcel Corporation
Industry Aviation & Aerospace
Experience
Hexcel Corporation July 2008 - Present
Encover March 2007 - July 2008
Convergys August 2006 - March 2007
Skills
Microsoft Office, Network Security, Types 60 WPM, Manufacturing, Testing
Education
Copper Hills High School 2001 — 2003
Diploma
University of Phoenix
Currently Attending
Hexcel Corporation July 2008 - Present
Encover March 2007 - July 2008
Convergys August 2006 - March 2007
Skills
Microsoft Office, Network Security, Types 60 WPM, Manufacturing, Testing
Education
Copper Hills High School 2001 — 2003
Diploma
University of Phoenix
Currently Attending
Regina Cromer-Halls's Convergys Experience February 2000 - December 2010
Job CEO at G & C Welding Specialist, LLC
Industry Construction
Experience
G & C Welding Specialist, LLC December 2010 - Present
Convergys February 2000 - December 2010
Skills
Business Analysis, Active Directory, ITIL, Project Management, IT Service Management, Team Management, Troubleshooting, Integration, Technical Support
Education
University of Phoenix 2006 — 2009
BS, Information Technology
G & C Welding Specialist, LLC December 2010 - Present
Convergys February 2000 - December 2010
Skills
Business Analysis, Active Directory, ITIL, Project Management, IT Service Management, Team Management, Troubleshooting, Integration, Technical Support
Education
University of Phoenix 2006 — 2009
BS, Information Technology
Blaine Clegg's Convergys Experience 1998 - 2004
Job Senior Systems Administrator at Veracity Networks
Industry Information Technology and Services
Experience
Veracity Networks March 2014 - Present
Stevens-Henager College November 2005 - Present
Utah Telecommunication Open Infrastructure Agency (UTOPIA) April 2011 - April 2014
Service Master of Salt Lake 2013 - 2014
School of Technology November 2005 - 2011
Qwest October 2004 - November 2005
Advanced Business Communications 1998 - 2005
Convergys 1998 - 2004
Skills
Active Directory, Network Security, Operating Systems, XP, Virtualization, Linux, Technical Support, Security, Hardware, Networking, VoIP, Microsoft Exchange, Storage Area Networks, SharePoint, Microsoft Dynamics, LAMP administration, Network Administration, Training, Databases, System Administration, Microsoft Office, Windows 7, Access, Computer Hardware, Call Center, IT Management, Windows, Troubleshooting, Servers, Customer Service, Management, Project Management, Cisco Technologies, DNS, VMware, OS X, TCP/IP
Education
Weber State University 1997 — 1998
Associate's of Science, General Studies
University of Phoenix
Bachelor's of Science, Business Management
Veracity Networks March 2014 - Present
Stevens-Henager College November 2005 - Present
Utah Telecommunication Open Infrastructure Agency (UTOPIA) April 2011 - April 2014
Service Master of Salt Lake 2013 - 2014
School of Technology November 2005 - 2011
Qwest October 2004 - November 2005
Advanced Business Communications 1998 - 2005
Convergys 1998 - 2004
Skills
Active Directory, Network Security, Operating Systems, XP, Virtualization, Linux, Technical Support, Security, Hardware, Networking, VoIP, Microsoft Exchange, Storage Area Networks, SharePoint, Microsoft Dynamics, LAMP administration, Network Administration, Training, Databases, System Administration, Microsoft Office, Windows 7, Access, Computer Hardware, Call Center, IT Management, Windows, Troubleshooting, Servers, Customer Service, Management, Project Management, Cisco Technologies, DNS, VMware, OS X, TCP/IP
Education
Weber State University 1997 — 1998
Associate's of Science, General Studies
University of Phoenix
Bachelor's of Science, Business Management
Ronda Weilacker's Convergys Experience June 1999 - May 2007
Job Supervisor
Industry Insurance
Experience
V September 2015 - Present
CVS Caremark Corporation December 2013 - November 2014
CVS Caremark Corporation May 2012 - December 2013
CVS/Caremark November 2007 - May 2012
Convergys June 1999 - May 2007
Skills
Customer Service, Team Building, Supervisory Skills, Coaching, Team Leadership, Outlook, PowerPoint, Account Management, Access, Analysis, Project Planning, Process Improvement, Microsoft Office, Healthcare, Troubleshooting, Microsoft Excel, Software Documentation, Logistics, Inventory Management, Operations Management, Vendor Management, Call Centers, Microsoft Word, Cross-functional Team..., Change Management, Data Analysis, Leadership, Process Scheduler, Forecasting, Customer Satisfaction, Sales, Quality Assurance, Time Management, Teamwork, Performance Management, Employee Relations, Medicare Part D, Documentation, Scheduling, Word, Excel, Problem Solving, Compliance, Call Center, Pharmacy Benefit..., Program Management, Recruiting, Managed Care, Human Resources, Project Management
Education
University of Phoenix 2012 — 2015
Master’s Degree, Management, 3.43
University of Phoenix 2008 — 2011
BSBM, Management, 3.73
Aspect training 2009 — 2009
eWFM -Workforce management, Workforce management
V September 2015 - Present
CVS Caremark Corporation December 2013 - November 2014
CVS Caremark Corporation May 2012 - December 2013
CVS/Caremark November 2007 - May 2012
Convergys June 1999 - May 2007
Skills
Customer Service, Team Building, Supervisory Skills, Coaching, Team Leadership, Outlook, PowerPoint, Account Management, Access, Analysis, Project Planning, Process Improvement, Microsoft Office, Healthcare, Troubleshooting, Microsoft Excel, Software Documentation, Logistics, Inventory Management, Operations Management, Vendor Management, Call Centers, Microsoft Word, Cross-functional Team..., Change Management, Data Analysis, Leadership, Process Scheduler, Forecasting, Customer Satisfaction, Sales, Quality Assurance, Time Management, Teamwork, Performance Management, Employee Relations, Medicare Part D, Documentation, Scheduling, Word, Excel, Problem Solving, Compliance, Call Center, Pharmacy Benefit..., Program Management, Recruiting, Managed Care, Human Resources, Project Management
Education
University of Phoenix 2012 — 2015
Master’s Degree, Management, 3.43
University of Phoenix 2008 — 2011
BSBM, Management, 3.73
Aspect training 2009 — 2009
eWFM -Workforce management, Workforce management
Sheila R. Hanson's Convergys Experience December 2014 - Present
Job Finance at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys December 2014 - Present
Convergys May 2013 - December 2014
Convergys July 2008 - May 2013
Convergys July 2007 - July 2008
Convergys 1998 - 2007
Skills
Forecasting, Call Center, PeopleSoft, Business Analysis, Accounts Payable, Billing Process, Call Centers, Process Improvement, Financial Analysis, Business Process..., BPO, Vendor Management, Outsourcing, Workforce Management, Service Delivery, CRM, Customer Satisfaction, Customer Experience, Performance Management
Education
University of Phoenix 2006 — 2013
Bachelor of Science (B.S.), Business Management and Finance
Convergys December 2014 - Present
Convergys May 2013 - December 2014
Convergys July 2008 - May 2013
Convergys July 2007 - July 2008
Convergys 1998 - 2007
Skills
Forecasting, Call Center, PeopleSoft, Business Analysis, Accounts Payable, Billing Process, Call Centers, Process Improvement, Financial Analysis, Business Process..., BPO, Vendor Management, Outsourcing, Workforce Management, Service Delivery, CRM, Customer Satisfaction, Customer Experience, Performance Management
Education
University of Phoenix 2006 — 2013
Bachelor of Science (B.S.), Business Management and Finance
Adeliah Gardner's Convergys Experience June 2010 - January 2012
Job Graduate
Industry Accounting
Experience
Randstad December 2012 - April 2013
Liberty Tax Service January 2012 - April 2012
Convergys June 2010 - January 2012
City of Wichita Kansas March 1995 - March 2004
Skills
Typing 50+ wpm, Ten key by touch, 7708..., Microsoft Word, Microsoft Excel, Adobe Acrobat, PowerPoint, Tax Accounting, Accounts Payable, Accounts Receivable, Data Entry, Accounting, Tax, Payroll, Spreadsheets, QuickBooks
Education
University of Phoenix
MSA, Business Accounting, 3.45
Randstad December 2012 - April 2013
Liberty Tax Service January 2012 - April 2012
Convergys June 2010 - January 2012
City of Wichita Kansas March 1995 - March 2004
Skills
Typing 50+ wpm, Ten key by touch, 7708..., Microsoft Word, Microsoft Excel, Adobe Acrobat, PowerPoint, Tax Accounting, Accounts Payable, Accounts Receivable, Data Entry, Accounting, Tax, Payroll, Spreadsheets, QuickBooks
Education
University of Phoenix
MSA, Business Accounting, 3.45
Lori L. Murray's Convergys Experience May 1998 - February 2011
Job Project Manager / CSM at TimeShareWare
Industry Computer Software
Experience
TimeShareWare June 2012 - Present
Wayfair March 2012 - July 2012
Convergys May 1998 - February 2011
Skills
SDLC, Project Management, Management, Agile & Waterfall..., Customer Service, Call Center, Process Improvement, Vendor Management, Software Documentation, Visio, Strategy, Training, Microsoft Office, MS Project, Business Analysis, Requirements Analysis, Coaching, Goal Oriented, New Business Development, Team Building, Outlook, Key Performance..., Program Management, Customer Relations, Business Management, KPI, Problem Solving, Quality, Kana Email, IBM Blueworks Live...
Education
University of Phoenix-Utah Campus 2008 — 2010
Master of Business Administration (MBA), Business Administration and Management, General
University of Phoenix-Utah Campus 1998 — 2002
Bachelor of Science (B.S.), Business Management / E-Business
TimeShareWare June 2012 - Present
Wayfair March 2012 - July 2012
Convergys May 1998 - February 2011
Skills
SDLC, Project Management, Management, Agile & Waterfall..., Customer Service, Call Center, Process Improvement, Vendor Management, Software Documentation, Visio, Strategy, Training, Microsoft Office, MS Project, Business Analysis, Requirements Analysis, Coaching, Goal Oriented, New Business Development, Team Building, Outlook, Key Performance..., Program Management, Customer Relations, Business Management, KPI, Problem Solving, Quality, Kana Email, IBM Blueworks Live...
Education
University of Phoenix-Utah Campus 2008 — 2010
Master of Business Administration (MBA), Business Administration and Management, General
University of Phoenix-Utah Campus 1998 — 2002
Bachelor of Science (B.S.), Business Management / E-Business
Sara Ann Brandenburg's Convergys Experience March 2011 - December 2011
Job Accounting
Industry Accounting
Experience
Convergys March 2011 - December 2011
Accountemps March 2007 - April 2008
Skills
Billing, Payroll, General Ledger, Accounts Payable, Accounts Receivable, Account Reconciliation, Accounting, Customer Service, Data Entry, Microsoft Excel, PeopleSoft, QuickBooks
Education
University of Phoenix 2011 — 2012
M.S.A, Accounting
University of Phoenix 2008 — 2011
B.S.A, Accounting
Convergys March 2011 - December 2011
Accountemps March 2007 - April 2008
Skills
Billing, Payroll, General Ledger, Accounts Payable, Accounts Receivable, Account Reconciliation, Accounting, Customer Service, Data Entry, Microsoft Excel, PeopleSoft, QuickBooks
Education
University of Phoenix 2011 — 2012
M.S.A, Accounting
University of Phoenix 2008 — 2011
B.S.A, Accounting
Wanda Carr-Brown's Convergys Experience June 2004 - January 2011
Job Call Performance Analyst at American Red Cross
Industry Nonprofit Organization Management
Experience
American Red Cross January 2011 - Present
Convergys June 2004 - January 2011
Education
University of Phoenix 2006 — 2008
Bachelor of Science, Business Management
American Red Cross January 2011 - Present
Convergys June 2004 - January 2011
Education
University of Phoenix 2006 — 2008
Bachelor of Science, Business Management
Dana Mueller's Convergys Experience September 2009 - June 2011
Job Experienced administrator
Industry Insurance
Experience
Convergys September 2009 - June 2011
Arthur J. Gallagher & Associates June 2007 - February 2009
Arthur J Gallagher & Associates August 2006 - June 2007
Dollar General September 2005 - August 2006
Monroe County Nursing Home April 2004 - September 2004
Argent Healthcare Financial Services June 2003 - November 2003
WPS Health Insurance January 2001 - November 2001
Education
Beck Vocational School
Certificate, Nursing Assistant
Saint Louis University
Bachelors, Social Work
Southwestern IL College
University of Phoenix
Associate of Arts, Business
Convergys September 2009 - June 2011
Arthur J. Gallagher & Associates June 2007 - February 2009
Arthur J Gallagher & Associates August 2006 - June 2007
Dollar General September 2005 - August 2006
Monroe County Nursing Home April 2004 - September 2004
Argent Healthcare Financial Services June 2003 - November 2003
WPS Health Insurance January 2001 - November 2001
Education
Beck Vocational School
Certificate, Nursing Assistant
Saint Louis University
Bachelors, Social Work
Southwestern IL College
University of Phoenix
Associate of Arts, Business
priscilla suchoski's Convergys Experience May 2010 - Present
Job
Industry Consumer Services
Experience
Convergys May 2010 - Present
Skills
PowerPoint, Customer Service, English, Windows, Outlook, Teaching, Public Speaking, Editing, Accounting, Team Building, Event Planning
Education
University of Phoenix 2010 — 2012
Masters Degree in Psychology, Psychology, 3.29
University of Utah 2000 — 2010
Family Consumer and Human Development, Human Development and Family Studies, General, 3.0
Convergys May 2010 - Present
Skills
PowerPoint, Customer Service, English, Windows, Outlook, Teaching, Public Speaking, Editing, Accounting, Team Building, Event Planning
Education
University of Phoenix 2010 — 2012
Masters Degree in Psychology, Psychology, 3.29
University of Utah 2000 — 2010
Family Consumer and Human Development, Human Development and Family Studies, General, 3.0
Shelly Wheat's Convergys Experience October 2008 - June 2009
Job Technology Education Teacher STEM Academy at Robert M Shoemaker HS Killeen Independent School District
Industry Computer Software
Experience
Robert M Shoemaker HS Killeen Texas August 2015 - Present
Robert M Shoemaker HS Killeen Independent School District August 2015 - Present
University of Phoenix March 2009 - Present
Aegis Communications August 2013 - August 2015
Remax Platinum June 2011 - August 2012
Convergys October 2008 - June 2009
GC Services June 2007 - October 2008
Pactiv May 2001 - June 2007
Skills
Microsoft Office, Databases, Dreamweaver, SQL (basic), Customer Service, 10 Key, Supervisory Experience, Web Design, Windows Server 2008, General Networking, Data Entry, Photoshop, MS Visio, MS Project, MS Visual Studio, SQL Server, Microsoft Server 2012, .Net, C++, Java, Computer and software..., Netbeans, Notepad++, Virtual and In-Person..., Leadership, Employee Training, Time management, Communications by..., Certified to teach..., Certified to teach..., Time Management, Microsoft SQL Server, Visio, Windows Server
Education
Texas Teachers 2014 — 2014
Texas Teaching Certification, Teaching Technology course for EC-12/6-12, B
University of Phoenix 2013 — 2014
Master of Information Systems, Information Technology
University of Phoenix 2011 — 2013
BSIT/SE, Software Engineer
University of Phoenix 2009 — 2011
AAIT, Information of Technology
Robert M Shoemaker HS Killeen Texas August 2015 - Present
Robert M Shoemaker HS Killeen Independent School District August 2015 - Present
University of Phoenix March 2009 - Present
Aegis Communications August 2013 - August 2015
Remax Platinum June 2011 - August 2012
Convergys October 2008 - June 2009
GC Services June 2007 - October 2008
Pactiv May 2001 - June 2007
Skills
Microsoft Office, Databases, Dreamweaver, SQL (basic), Customer Service, 10 Key, Supervisory Experience, Web Design, Windows Server 2008, General Networking, Data Entry, Photoshop, MS Visio, MS Project, MS Visual Studio, SQL Server, Microsoft Server 2012, .Net, C++, Java, Computer and software..., Netbeans, Notepad++, Virtual and In-Person..., Leadership, Employee Training, Time management, Communications by..., Certified to teach..., Certified to teach..., Time Management, Microsoft SQL Server, Visio, Windows Server
Education
Texas Teachers 2014 — 2014
Texas Teaching Certification, Teaching Technology course for EC-12/6-12, B
University of Phoenix 2013 — 2014
Master of Information Systems, Information Technology
University of Phoenix 2011 — 2013
BSIT/SE, Software Engineer
University of Phoenix 2009 — 2011
AAIT, Information of Technology
Carlos McGhee's Convergys Experience October 2011 - October 2012
Job Claims Repricer at MultiPlan
Industry Outsourcing/Offshoring
Experience
MultiPlan February 2013 - Present
Warrior Forum 2011 - 2013
Convergys October 2011 - October 2012
Skills
Leadership, Performance Management, Vendor Management, Customer Service, Leadership Development, Call Center, Training, Employee Relations, Call Centers, Team Building, Coaching, Employee Benefits, Management, Talent Management, Organizational..., HRIS, Public Speaking, Social Media, Strategic Planning
Education
University of Phoenix
MultiPlan February 2013 - Present
Warrior Forum 2011 - 2013
Convergys October 2011 - October 2012
Skills
Leadership, Performance Management, Vendor Management, Customer Service, Leadership Development, Call Center, Training, Employee Relations, Call Centers, Team Building, Coaching, Employee Benefits, Management, Talent Management, Organizational..., HRIS, Public Speaking, Social Media, Strategic Planning
Education
University of Phoenix
Dalene Dickerson's Convergys Experience January 1997 - January 2008
Job HR Trainer at L3 Communications
Industry Aviation & Aerospace
Experience
L-3 Communications January 2008 - Present
Convergys January 1997 - January 2008
Skills
Lean Manufacturing, Continuous Improvement, Team Leadership, Team Building, Program Management, Customer Service, Management, Project Management, Leadership, Inventory Management, Training Delivery, Instructor-led Training, Hands-on Training, Technical Training, Instructional Design, Train the Trainer, Operations Management, Adult Learning Theory, Body Language, Presentation Development, E-Learning, Human Resources, Process Improvement, Six Sigma, DoD
Education
University of Phoenix-Utah Campus 2001 — 2003
Bachelor of Business Management, Business Administration, Management and Operations
College of Eastern Utah 1990 — 1993
Associate of Science (A.S.), Geology/Earth Science, General
L-3 Communications January 2008 - Present
Convergys January 1997 - January 2008
Skills
Lean Manufacturing, Continuous Improvement, Team Leadership, Team Building, Program Management, Customer Service, Management, Project Management, Leadership, Inventory Management, Training Delivery, Instructor-led Training, Hands-on Training, Technical Training, Instructional Design, Train the Trainer, Operations Management, Adult Learning Theory, Body Language, Presentation Development, E-Learning, Human Resources, Process Improvement, Six Sigma, DoD
Education
University of Phoenix-Utah Campus 2001 — 2003
Bachelor of Business Management, Business Administration, Management and Operations
College of Eastern Utah 1990 — 1993
Associate of Science (A.S.), Geology/Earth Science, General
Dominique Beverly's Convergys Experience AT&T Billing and Sales RepresenativeConvergysAugust 2011 - Present
Job AT&T Billing and Sales Represenative at Convergys
Industry Retail
Experience
Convergys AT&T Billing and Sales RepresenativeConvergysAugust 2011 - Present
Target September 2008 - May 2011
Kmart Corporation May 2008 - September 2008
Education
University of Phoenix
student, Software Development
Convergys AT&T Billing and Sales RepresenativeConvergysAugust 2011 - Present
Target September 2008 - May 2011
Kmart Corporation May 2008 - September 2008
Education
University of Phoenix
student, Software Development
Bevan Watkiss's Convergys Experience 1999 - 2003
Job Technical Lead, Development Tools and Infrastructure at Irdeto
Industry Information Technology and Services
Experience
Irdeto August 2006 - Present
Brylade Computer Solutions 2003 - 2006
Convergys 1999 - 2003
Skills
Customer Service, Process Improvement, Call Center, Microsoft Office, SQL, Unix, Microsoft Excel, Team Management, Team Leadership, Coaching, Team Building, Linux, Agile Methodologies, Security, Software Development, System Administration
Education
University of Ottawa / Université d'Ottawa 2000 — 2006
Bachelor of Applied Science (BASc), Computer Engineering
Irdeto August 2006 - Present
Brylade Computer Solutions 2003 - 2006
Convergys 1999 - 2003
Skills
Customer Service, Process Improvement, Call Center, Microsoft Office, SQL, Unix, Microsoft Excel, Team Management, Team Leadership, Coaching, Team Building, Linux, Agile Methodologies, Security, Software Development, System Administration
Education
University of Ottawa / Université d'Ottawa 2000 — 2006
Bachelor of Applied Science (BASc), Computer Engineering
Dorine Moyer's Convergys Experience August 2014 - July 2015
Job Convergys, Great work at home opportunity
Industry Defense & Space
Experience
Convergys August 2014 - July 2015
Huntington Learning Center June 2013 - October 2013
Mantech International August 2007 - April 2013
Skills
PowerPoint, Microsoft Office, Microsoft Word, Microsoft Excel, Research, Outlook, Photoshop, Access, Administration, Administrative..., Budgets, Data Entry, Inventory Management, Leadership, Office Management, System Administration, Time Management, Program Management, DoD, Process Improvement, Security Clearance
Education
University of Phoenix 2008 — 2010
Bachelor of Science (BA), Business Administration
Convergys August 2014 - July 2015
Huntington Learning Center June 2013 - October 2013
Mantech International August 2007 - April 2013
Skills
PowerPoint, Microsoft Office, Microsoft Word, Microsoft Excel, Research, Outlook, Photoshop, Access, Administration, Administrative..., Budgets, Data Entry, Inventory Management, Leadership, Office Management, System Administration, Time Management, Program Management, DoD, Process Improvement, Security Clearance
Education
University of Phoenix 2008 — 2010
Bachelor of Science (BA), Business Administration
Carlotta Childers's Convergys Experience February 2004 - Present
Job Manager at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys February 2004 - Present
Education
University of Phoenix 2009 — 2010
Master's degree, Human Resources Management and Services
Ladue Sr High 1985 — 1989
Diploma, General Studies
Convergys February 2004 - Present
Education
University of Phoenix 2009 — 2010
Master's degree, Human Resources Management and Services
Ladue Sr High 1985 — 1989
Diploma, General Studies
Sandy Oum's Convergys Experience November 2010 - April 2011
Job Student at University of Phoenix
Industry
Experience
Convergys November 2010 - April 2011
Convergys November 2010 - April 2011
Online Communications May 2009 - October 2009
INFONXX November 2008 - April 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Computers, Customer Service, Telephone, Cashiering, Money Management, Health Insurance, Call Center, Healthcare, Medical Terminology, Multi Tasking, cop, Windows 7, Windows Vista
Education
University of Phoenix 2012 — 2013
Associates in Arts, IT
Convergys November 2010 - April 2011
Convergys November 2010 - April 2011
Online Communications May 2009 - October 2009
INFONXX November 2008 - April 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Computers, Customer Service, Telephone, Cashiering, Money Management, Health Insurance, Call Center, Healthcare, Medical Terminology, Multi Tasking, cop, Windows 7, Windows Vista
Education
University of Phoenix 2012 — 2013
Associates in Arts, IT
Valerie Akins's Convergys Experience April 2000 - January 2003
Job Medical Billing Specialist
Industry Hospital & Health Care
Experience
Kroger December 2012 - Present
Citigroup September 2005 - June 2006
Sam’s Club February 2003 - August 2005
Convergys April 2000 - January 2003
Skills
Microsoft Office, Medisoft, Customer Service, Front Office, Office Equipment, Interpersonal..., Microsoft Excel, PowerPoint, Microsoft Word, Keen Listener, Follow Through, Problem Solving, Quality Assurance, Medical Records, Management, Policy, Telephone Skills
Education
University of Phoenix 2010 — 2012
Associate of Arts (AA), HEALTH CARE ADMINISTRATION/MEDICAL RECORDS
Akin High School
High School Diploma, General Studies
Kroger December 2012 - Present
Citigroup September 2005 - June 2006
Sam’s Club February 2003 - August 2005
Convergys April 2000 - January 2003
Skills
Microsoft Office, Medisoft, Customer Service, Front Office, Office Equipment, Interpersonal..., Microsoft Excel, PowerPoint, Microsoft Word, Keen Listener, Follow Through, Problem Solving, Quality Assurance, Medical Records, Management, Policy, Telephone Skills
Education
University of Phoenix 2010 — 2012
Associate of Arts (AA), HEALTH CARE ADMINISTRATION/MEDICAL RECORDS
Akin High School
High School Diploma, General Studies
Jaleesa Moss's Convergys Experience May 2013 - September 2013
Job Customer Service/ Admin Assistant
Industry Consumer Services
Experience
Franklin County November 2014 - March 2015
Express Scripts November 2013 - August 2014
Convergys May 2013 - September 2013
Connextions May 2012 - July 2013
Chase November 2011 - April 2012
Skills
Data Entry, Customer Service, Customer Retention, Microsoft Office, Microsoft Excel, Microsoft Word, Banking
Education
University of Phoenix
Bachelor of Education (B.Ed.)
Franklin County November 2014 - March 2015
Express Scripts November 2013 - August 2014
Convergys May 2013 - September 2013
Connextions May 2012 - July 2013
Chase November 2011 - April 2012
Skills
Data Entry, Customer Service, Customer Retention, Microsoft Office, Microsoft Excel, Microsoft Word, Banking
Education
University of Phoenix
Bachelor of Education (B.Ed.)
Joyce Berry's Convergys Experience 2011 - 2013
Job Consumer Services Professional
Industry Consumer Services
Experience
Convergys 2011 - 2013
Wachovia/Wells Fargo Bank July 2005 - October 2009
Wachovia/Wells Fargo February 1998 - July 2005
Skills
•Analytically skilled..., * ability to multi-task, •Organized with the..., •Extensive knowledge..., Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Access, •Excellent...
Education
University of Phoenix 2012 — 2014
BSBM, Business Administration and Management, General
University of Phoenix 2012 — 2014
BSBM, Business Management
Convergys 2011 - 2013
Wachovia/Wells Fargo Bank July 2005 - October 2009
Wachovia/Wells Fargo February 1998 - July 2005
Skills
•Analytically skilled..., * ability to multi-task, •Organized with the..., •Extensive knowledge..., Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Access, •Excellent...
Education
University of Phoenix 2012 — 2014
BSBM, Business Administration and Management, General
University of Phoenix 2012 — 2014
BSBM, Business Management
Michelle Whitmire's Convergys Experience February 2011 - May 2012
Job Management
Industry Retail
Experience
Brink’s June 2012 - April 2015
Convergys February 2011 - May 2012
Family Dollar January 2009 - June 2010
Skills
Customer Service, Call Centers, Customer Satisfaction, Customer Experience, Management, Team Leadership, Training
Education
Ashford University 2015 — 2019
Human Resources Management, Organizational Leadership
University of Phoenix
Business/Managerial Economics
Brink’s June 2012 - April 2015
Convergys February 2011 - May 2012
Family Dollar January 2009 - June 2010
Skills
Customer Service, Call Centers, Customer Satisfaction, Customer Experience, Management, Team Leadership, Training
Education
Ashford University 2015 — 2019
Human Resources Management, Organizational Leadership
University of Phoenix
Business/Managerial Economics
Tanesha Desilus's Convergys Experience June 2013 - July 2014
Job Customer Service Representative at Convergys
Industry Consumer Services
Experience
Convergys June 2013 - July 2014
Westin Hotels & Resorts September 2012 - November 2012
Charlotte Regional Visitors Authority May 2010 - May 2011
Target September 2008 - December 2010
The Jackson House January 2006 - January 2008
Skills
Excellent verbal and..., Have frequently given..., Strong computer skills..., Internet Troubleshooting, Billing Systems, Sales Process
Education
University of Phoenix 2012 — 2016
Associate’s Degree, Information Technology
Performance Learning Center 2008 — 2010
High School
Convergys June 2013 - July 2014
Westin Hotels & Resorts September 2012 - November 2012
Charlotte Regional Visitors Authority May 2010 - May 2011
Target September 2008 - December 2010
The Jackson House January 2006 - January 2008
Skills
Excellent verbal and..., Have frequently given..., Strong computer skills..., Internet Troubleshooting, Billing Systems, Sales Process
Education
University of Phoenix 2012 — 2016
Associate’s Degree, Information Technology
Performance Learning Center 2008 — 2010
High School
Tanja Talley's Convergys Experience 2013 - 2013
Job Loan Processing Specialist at Chase
Industry Outsourcing/Offshoring
Experience
Chase January 2014 - Present
Convergys 2013 - 2013
Fairytales Learning Center March 2009 - December 2012
Convergys January 2012 - May 2012
Skills
Call Centers, Customer Service, Customer Satisfaction, Microsoft Office, Microsoft Excel, Customer Experience, Data Entry, Microsoft Word, BPO, Outlook, Troubleshooting, Process Improvement, Workforce Management, Technical Support, Sales, Management, Team Leadership, PowerPoint, Customer Retention, Account Management
Education
Copperas Cove High School 1991 — 1996
Diploma, General Studies
University of Phoenix-Atlanta Campus
Pharmacy Technician/Assistant
Chase January 2014 - Present
Convergys 2013 - 2013
Fairytales Learning Center March 2009 - December 2012
Convergys January 2012 - May 2012
Skills
Call Centers, Customer Service, Customer Satisfaction, Microsoft Office, Microsoft Excel, Customer Experience, Data Entry, Microsoft Word, BPO, Outlook, Troubleshooting, Process Improvement, Workforce Management, Technical Support, Sales, Management, Team Leadership, PowerPoint, Customer Retention, Account Management
Education
Copperas Cove High School 1991 — 1996
Diploma, General Studies
University of Phoenix-Atlanta Campus
Pharmacy Technician/Assistant
Eldon Clark's Convergys Experience 2013 - Present
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys 2013 - Present
Cypress Lakes High School August 2012 - December 2012
Aldine ISD August 2010 - June 2012
Skills
Bilingual-English/Spanis..., Mathematics, Data Analysis, Customer Service, Training, Public Speaking, Presentations
Education
University of Phoenix 2012 — 2013
Master of Business Administration (MBA), Business Administration and Management, General
University of Texas at Brownsville 2006 — 2010
Bachelor of Science (BS), Mathematics Teacher Education
Convergys 2013 - Present
Cypress Lakes High School August 2012 - December 2012
Aldine ISD August 2010 - June 2012
Skills
Bilingual-English/Spanis..., Mathematics, Data Analysis, Customer Service, Training, Public Speaking, Presentations
Education
University of Phoenix 2012 — 2013
Master of Business Administration (MBA), Business Administration and Management, General
University of Texas at Brownsville 2006 — 2010
Bachelor of Science (BS), Mathematics Teacher Education
Jessica Agner's Convergys Experience July 2008 - August 2013
Job Student at University of Phoenix
Industry Medical Practice
Experience
stay at home mom August 2013 - Present
Convergys July 2008 - August 2013
Qubecor world color July 2006 - June 2008
McDonalds UAE June 1998 - July 2006
Education
University of Phoenix 2012 — 2014
stay at home mom August 2013 - Present
Convergys July 2008 - August 2013
Qubecor world color July 2006 - June 2008
McDonalds UAE June 1998 - July 2006
Education
University of Phoenix 2012 — 2014
Lydia Nelson's Convergys Experience 2013 - 2013
Job Bilingual Customer Service Representative
Industry Outsourcing/Offshoring
Experience
Convergys 2013 - 2013
Browns Chiropractic March 2011 - June 2011
Express Personnel January 2009 - June 2010
Skills
Customer Service, Bilingual
Education
University of Phoenix 2012 — 2013
ETSU 1999 — 1999
Certified, Nurse Aide
Convergys 2013 - 2013
Browns Chiropractic March 2011 - June 2011
Express Personnel January 2009 - June 2010
Skills
Customer Service, Bilingual
Education
University of Phoenix 2012 — 2013
ETSU 1999 — 1999
Certified, Nurse Aide
Amy Canfield, MBA's Convergys Experience January 2013 - Present
Job HR Generalist at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys January 2013 - Present
DrivingMBA October 2009 - Present
DrivingMBA October 2007 - October 2009
Payroll Solutions Group Las Vegas May 2005 - June 2007
Skills
Talent Acquisition, Positive Employee..., Unemployment Claims, Employee Relations..., Employee Benefits, New Hire Orientations, ADA Compliance, HRIS, Taleo, FMLA, EEOC, Workers Compensation, Training, Leadership Development, HR Policies
Education
University of Phoenix 2009 — 2011
Master of Business Administration (MBA), Business and Human Resources
University of Phoenix 2005 — 2009
Bachelor of Business Administration (BBA), Business Administration and Management, General
Convergys January 2013 - Present
DrivingMBA October 2009 - Present
DrivingMBA October 2007 - October 2009
Payroll Solutions Group Las Vegas May 2005 - June 2007
Skills
Talent Acquisition, Positive Employee..., Unemployment Claims, Employee Relations..., Employee Benefits, New Hire Orientations, ADA Compliance, HRIS, Taleo, FMLA, EEOC, Workers Compensation, Training, Leadership Development, HR Policies
Education
University of Phoenix 2009 — 2011
Master of Business Administration (MBA), Business and Human Resources
University of Phoenix 2005 — 2009
Bachelor of Business Administration (BBA), Business Administration and Management, General
Desiree Green's Convergys Experience November 2010 - November 2011
Job Program Tech
Industry Mental Health Care
Experience
Community Healthcore January 2013 - Present
TCIM January 2012 - October 2012
Convergy's November 2010 - November 2011
Skills
Customer Service, Customer Satisfaction, Telephone Skills, Training, Coaching, Time Management, Team Building, Psychology, Data Entry, Customer Experience, Call Centers, Healthcare, Customer Relations, Retail, Troubleshooting, Technical Support
Education
University of Phoenix 2013 — 2015
Bachelor's degree, Health/Health Care Administration/Management, 3.68
University of Phoenix 2011 — 2013
Associate of Arts (A.A.), Health Care Administration, 3.58
Community Healthcore January 2013 - Present
TCIM January 2012 - October 2012
Convergy's November 2010 - November 2011
Skills
Customer Service, Customer Satisfaction, Telephone Skills, Training, Coaching, Time Management, Team Building, Psychology, Data Entry, Customer Experience, Call Centers, Healthcare, Customer Relations, Retail, Troubleshooting, Technical Support
Education
University of Phoenix 2013 — 2015
Bachelor's degree, Health/Health Care Administration/Management, 3.68
University of Phoenix 2011 — 2013
Associate of Arts (A.A.), Health Care Administration, 3.58
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT