Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
Convergys List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Convergys. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Convergys Employees
Employee
Years
Job
Industry
PAULSON VARGHESE PAULSON VARGHESE's Convergys Experience June 2012 - May 2013
Job Mechanical Engineer, Toronto, Ontario, Canada
Industry Mechanical or Industrial Engineering
Experience
A's Precision Machining June 2013 - 2014
Convergys June 2012 - May 2013
MEC Engineering India Ltd. February 2009 - May 2012
Keystone Lintels Limited April 2007 - December 2008
Phones 4u February 2005 - April 2007
Technip Engineers Ltd May 2004 - January 2005
Skills
SolidWorks, AutoCAD Mechanical, Mechanical Product..., Quality Control, Mechanical Inspection, CNC Manufacturing, Project Management, Oil & Gas Industry, Mechanical Engineering, Microsoft Office, Team Management, Workforce Management, Microsoft Excel, Microsoft Word, LEED, Green Building, Engineering, Project Engineering, Project Planning, Commissioning, Manufacturing, Construction, CAD, Management, Inspection, Metal Fabrication
Education
Humber College 2015 — 2015
Engineering software skills Enhancement, Mechanical Engineering Related Technologies
Sheridan College 2014 — 2014
Business/Vocational-Industrial/Occupational Diploma Program
Maharaja Engineering Collge 2001 — 2004
Bachelor's Degree, Bachelor’s in Mechanical Engineering
Nanjappa Institute of Technology, Coimbatore,India 1998 — 2001
Diploma, Mechanical Engineering
A's Precision Machining June 2013 - 2014
Convergys June 2012 - May 2013
MEC Engineering India Ltd. February 2009 - May 2012
Keystone Lintels Limited April 2007 - December 2008
Phones 4u February 2005 - April 2007
Technip Engineers Ltd May 2004 - January 2005
Skills
SolidWorks, AutoCAD Mechanical, Mechanical Product..., Quality Control, Mechanical Inspection, CNC Manufacturing, Project Management, Oil & Gas Industry, Mechanical Engineering, Microsoft Office, Team Management, Workforce Management, Microsoft Excel, Microsoft Word, LEED, Green Building, Engineering, Project Engineering, Project Planning, Commissioning, Manufacturing, Construction, CAD, Management, Inspection, Metal Fabrication
Education
Humber College 2015 — 2015
Engineering software skills Enhancement, Mechanical Engineering Related Technologies
Sheridan College 2014 — 2014
Business/Vocational-Industrial/Occupational Diploma Program
Maharaja Engineering Collge 2001 — 2004
Bachelor's Degree, Bachelor’s in Mechanical Engineering
Nanjappa Institute of Technology, Coimbatore,India 1998 — 2001
Diploma, Mechanical Engineering
Audrick Akyeampong Audrick Akyeampong's Convergys Experience April 2006 - August 2013
Job Network Technician at Creighton University
Industry Information Technology and Services
Experience
Creighton University October 2013 - Present
CoSentry June 2012 - October 2013
Convergys April 2006 - August 2013
Unisys December 2010 - May 2012
Cole Information July 2010 - November 2010
West Corporation January 2002 - April 2006
Skills
Computer Hardware, TCP/IP, Microsoft Office, IPv4, Microsoft Windows XP, Windows Vista, Windows 7, XP, Technical Support, Windows XP, Help Desk Support, Networking, Cisco Technologies, Troubleshooting, Hardware, Software Installation, Network Administration, DNS
Education
Bellevue University 2015 — 2016
Bachelor of Applied Science (BASc), Information Technology
Metropolitan Community College 2008 — 2010
Associate of Science (A.S.), Electronics Technology
Creighton University October 2013 - Present
CoSentry June 2012 - October 2013
Convergys April 2006 - August 2013
Unisys December 2010 - May 2012
Cole Information July 2010 - November 2010
West Corporation January 2002 - April 2006
Skills
Computer Hardware, TCP/IP, Microsoft Office, IPv4, Microsoft Windows XP, Windows Vista, Windows 7, XP, Technical Support, Windows XP, Help Desk Support, Networking, Cisco Technologies, Troubleshooting, Hardware, Software Installation, Network Administration, DNS
Education
Bellevue University 2015 — 2016
Bachelor of Applied Science (BASc), Information Technology
Metropolitan Community College 2008 — 2010
Associate of Science (A.S.), Electronics Technology
Ryan Boh's Convergys Experience July 2015 - Present
Job Change Agent, Business Strategist, Social Entrepreneur
Industry Outsourcing/Offshoring
Experience
Convergys July 2015 - Present
Convergys February 2015 - July 2015
Convergys October 2014 - February 2015
Wellbridge May 2014 - July 2014
Wellbridge August 2009 - July 2014
Koch Fellowship August 2013 - May 2014
Benedictine College Student Government Association March 2013 - March 2014
True Texan Tamales January 2013 - September 2013
Wellbridge May 2013 - August 2013
Benedictine College August 2011 - November 2012
Skills
Community Outreach, Leadership, Public Speaking, Fundraising, Time Management, Volunteer Management, Research, Social Networking, Event Planning, Nonprofits, Leadership Development, Program Development, Social Media, Microsoft Word, Staff Development, Strategic Planning, Entrepreneurship, Management, Customer Service, Student Affairs, Social Innovation, Business Development, Training, Teaching, Strategy, Market Research, Business Analysis, Marketing, Team Building, Team Leadership, Teamwork, Project Management, Mentoring, Problem Solving, Customer Satisfaction
Education
Benedictine College 2010 — 2014
Bachelor of Arts (B.A.), International Business; Management
Arapahoe High School 2006 — 2010
Convergys July 2015 - Present
Convergys February 2015 - July 2015
Convergys October 2014 - February 2015
Wellbridge May 2014 - July 2014
Wellbridge August 2009 - July 2014
Koch Fellowship August 2013 - May 2014
Benedictine College Student Government Association March 2013 - March 2014
True Texan Tamales January 2013 - September 2013
Wellbridge May 2013 - August 2013
Benedictine College August 2011 - November 2012
Skills
Community Outreach, Leadership, Public Speaking, Fundraising, Time Management, Volunteer Management, Research, Social Networking, Event Planning, Nonprofits, Leadership Development, Program Development, Social Media, Microsoft Word, Staff Development, Strategic Planning, Entrepreneurship, Management, Customer Service, Student Affairs, Social Innovation, Business Development, Training, Teaching, Strategy, Market Research, Business Analysis, Marketing, Team Building, Team Leadership, Teamwork, Project Management, Mentoring, Problem Solving, Customer Satisfaction
Education
Benedictine College 2010 — 2014
Bachelor of Arts (B.A.), International Business; Management
Arapahoe High School 2006 — 2010
Vivian Denham-Greer Vivian Denham-Greer's Convergys Experience February 2012 - August 2013
Job Administrative and Human Resources
Industry Human Resources
Experience
Free Lance August 2013 - Present
Convergys February 2012 - August 2013
US Army May 1983 - February 2012
Star Tek, USA Inc, Clarksville, TN July 2003 - September 2004
Skills
Military, Security Clearance, DoD, Army, Training, Leadership, Government, Physical Security, Microsoft Excel, Customer Service, Microsoft Office, Human Resources, Equal Employment..., Recruiting, College Recruiting, Staff Retention, Background Checks, Employee Relations, Personnel Management, Employee Benefits, Emergency Management, Team Leadership, Management, Leadership Development, Benefits Administration, Program Management, Troubleshooting, Policy, Command, PowerPoint, Military Experience, Process Improvement, Payroll, Top Secret, Outlook, Public Speaking, Budgets, Microsoft Word, Operational Planning, Project Management, Conflict Resolution, Team Building, Organizational..., Supervisory Skills, New Hire Orientations, Afghanistan, Instructor-led Training, Military Operations, Information Assurance
Education
Defense Equal Opportunity Management Institute 2008 — 2008
Equal Opportunity Advisor's Course
US Army Human Resources Manager's Course 2006 — 2006
Bethel University, McKenzie, TN 2002 — 2004
BS, Organizational Management
US Army Senior Recruiting Manager's Course 1998 — 1998
US Army Recruiter Course 1990 — 1990
US Army Personnel Specialist Course 1986 — 1986
US Army Administrative Specialist Course 1984 — 1984
West Side High School, Gary, IN 1978 — 1982
Free Lance August 2013 - Present
Convergys February 2012 - August 2013
US Army May 1983 - February 2012
Star Tek, USA Inc, Clarksville, TN July 2003 - September 2004
Skills
Military, Security Clearance, DoD, Army, Training, Leadership, Government, Physical Security, Microsoft Excel, Customer Service, Microsoft Office, Human Resources, Equal Employment..., Recruiting, College Recruiting, Staff Retention, Background Checks, Employee Relations, Personnel Management, Employee Benefits, Emergency Management, Team Leadership, Management, Leadership Development, Benefits Administration, Program Management, Troubleshooting, Policy, Command, PowerPoint, Military Experience, Process Improvement, Payroll, Top Secret, Outlook, Public Speaking, Budgets, Microsoft Word, Operational Planning, Project Management, Conflict Resolution, Team Building, Organizational..., Supervisory Skills, New Hire Orientations, Afghanistan, Instructor-led Training, Military Operations, Information Assurance
Education
Defense Equal Opportunity Management Institute 2008 — 2008
Equal Opportunity Advisor's Course
US Army Human Resources Manager's Course 2006 — 2006
Bethel University, McKenzie, TN 2002 — 2004
BS, Organizational Management
US Army Senior Recruiting Manager's Course 1998 — 1998
US Army Recruiter Course 1990 — 1990
US Army Personnel Specialist Course 1986 — 1986
US Army Administrative Specialist Course 1984 — 1984
West Side High School, Gary, IN 1978 — 1982
LaVonda Hamilton LaVonda Hamilton's Convergys Experience December 2009 - December 2009
Job Licensed Health Advisor
Industry Insurance
Experience
Connextions September 2014 - Present
Convergys December 2009 - December 2009
Jackson Hewitt January 2007 - April 2009
Jackson Hewitt Tax Service January 2007 - April 2009
Wal-Mart Stores, INC March 2006 - October 2006
Charlotte Mecklenburg Schools April 2002 - June 2002
Hornets Nest Elementary School April 2002 - June 2002
Skills
Analysis
Education
Belmont Abbey College 2009 — 2011
Belmont Abbey College
Business Management/Accounting
Strayer University
Business Administration/Finance
Connextions September 2014 - Present
Convergys December 2009 - December 2009
Jackson Hewitt January 2007 - April 2009
Jackson Hewitt Tax Service January 2007 - April 2009
Wal-Mart Stores, INC March 2006 - October 2006
Charlotte Mecklenburg Schools April 2002 - June 2002
Hornets Nest Elementary School April 2002 - June 2002
Skills
Analysis
Education
Belmont Abbey College 2009 — 2011
Belmont Abbey College
Business Management/Accounting
Strayer University
Business Administration/Finance
Marye Elizabeth Ward Marye Elizabeth Ward's Convergys Experience September 2009 - February 2015
Job Corporate Recruiter
Industry Nonprofit Organization Management
Experience
Kroger February 2015 - Present
Convergys September 2009 - February 2015
Xerox Corporation September 2007 - August 2009
KDM P.O.P Solutions Group July 2007 - November 2007
Schawk! August 2006 - June 2007
Cincinnati State Technical and Community College July 2005 - June 2007
Contemporary Image Labeling, Inc. April 2005 - August 2006
Gannett February 1994 - February 2005
Skills
Internet Recruiting, Screening, Applicant Tracking..., Benefits Negotiation, Recruiting, Performance Management, Talent Acquisition, Sourcing, Onboarding, Employee Engagement, Talent Management, Employee Relations, Brand Management, Sales, Digital Printing, ICC color management, Offset Printing, Screen Printing, Sports Coaching, Youth Mentoring, Volunteer Management, QuarkXPress, Illustrator, InDesign, Customer Service, Interviews, Leadership, Training, Social Media, Customer Satisfaction, Social Media Marketing, Team Building, Team Leadership, Management, Marketing, Microsoft Office, Project Management, Call Centers, Account Management, Human Resources
Education
Franklin University
Bachelor's Degree, Bachelor of Science- Social Media Design
Bellevue University
Convergys Customer Management Development Program- Certificate- completed, Business Administration, Management and Operations
Cincinnati State Technical and Community College
Associate of Arts and Sciences (AAS), Graphic Imaging / Packaging & Advertising Technologies- Printing
Kroger February 2015 - Present
Convergys September 2009 - February 2015
Xerox Corporation September 2007 - August 2009
KDM P.O.P Solutions Group July 2007 - November 2007
Schawk! August 2006 - June 2007
Cincinnati State Technical and Community College July 2005 - June 2007
Contemporary Image Labeling, Inc. April 2005 - August 2006
Gannett February 1994 - February 2005
Skills
Internet Recruiting, Screening, Applicant Tracking..., Benefits Negotiation, Recruiting, Performance Management, Talent Acquisition, Sourcing, Onboarding, Employee Engagement, Talent Management, Employee Relations, Brand Management, Sales, Digital Printing, ICC color management, Offset Printing, Screen Printing, Sports Coaching, Youth Mentoring, Volunteer Management, QuarkXPress, Illustrator, InDesign, Customer Service, Interviews, Leadership, Training, Social Media, Customer Satisfaction, Social Media Marketing, Team Building, Team Leadership, Management, Marketing, Microsoft Office, Project Management, Call Centers, Account Management, Human Resources
Education
Franklin University
Bachelor's Degree, Bachelor of Science- Social Media Design
Bellevue University
Convergys Customer Management Development Program- Certificate- completed, Business Administration, Management and Operations
Cincinnati State Technical and Community College
Associate of Arts and Sciences (AAS), Graphic Imaging / Packaging & Advertising Technologies- Printing
Denise Thornton's Convergys Experience September 2012 - April 2014
Job Manager, Credit & Collections at McKesson Health Solutions
Industry Hospital & Health Care
Experience
McKesson Health Solutions April 2014 - Present
Convergys September 2012 - April 2014
Epsilon March 2008 - June 2012
ABC-Amega October 1990 - March 2008
NEC 1984 - 1987
Data General Corportation 1980 - 1984
Skills
Forecasting, Financial Analysis, Accounts Receivable, Negotiation, Strategic Planning, Outlook, Microsoft Office, New Business Development, Credit Risk, Microsoft Word, Salesforce.com, PowerPoint, Microsoft Excel, Sales, Billing Process, Oracle, Credit policies &..., Order to Cash, Outsourcing Management, A/R collections, Credit Analysis, PeopleSoft, People Skills, Customer Service, Team Management, International..., Process Improvement, Communication Skills, Customer Support
Education
Bentley University
Bachelor of Science (BS)
Girls' Latin School
McKesson Health Solutions April 2014 - Present
Convergys September 2012 - April 2014
Epsilon March 2008 - June 2012
ABC-Amega October 1990 - March 2008
NEC 1984 - 1987
Data General Corportation 1980 - 1984
Skills
Forecasting, Financial Analysis, Accounts Receivable, Negotiation, Strategic Planning, Outlook, Microsoft Office, New Business Development, Credit Risk, Microsoft Word, Salesforce.com, PowerPoint, Microsoft Excel, Sales, Billing Process, Oracle, Credit policies &..., Order to Cash, Outsourcing Management, A/R collections, Credit Analysis, PeopleSoft, People Skills, Customer Service, Team Management, International..., Process Improvement, Communication Skills, Customer Support
Education
Bentley University
Bachelor of Science (BS)
Girls' Latin School
Marc Pollack's Convergys Experience 2000 - 2007
Job Senior .NET Developer at Thatcher Technology Group
Industry Publishing
Experience
Audit Bureau of Circulations Senior .NET DeveloperThatcher Technology GroupOctober 2010 - Present
Convergys 2000 - 2007
Skills
SQL, JavaScript, C#, Microsoft SQL Server, ASP.NET, Project Management, jQuery, Process Improvement, VB.NET
Education
DeVry Institute of Technology 1998 — 2000
B.S., CIS
Berklee College of Music 1986 — 1990
BA, Music Composition
Audit Bureau of Circulations Senior .NET DeveloperThatcher Technology GroupOctober 2010 - Present
Convergys 2000 - 2007
Skills
SQL, JavaScript, C#, Microsoft SQL Server, ASP.NET, Project Management, jQuery, Process Improvement, VB.NET
Education
DeVry Institute of Technology 1998 — 2000
B.S., CIS
Berklee College of Music 1986 — 1990
BA, Music Composition
Fil Wester Fil Wester's Convergys Experience March 2004 - August 2006
Job Financial Aid Advisor at Florida A&M University
Industry Higher Education
Experience
Florida A&M University August 2007 - Present
Convergys March 2004 - August 2006
Skills
Student Affairs, Student Development, Higher Education, Data Analysis, Enrollment Management, Staff Development, Event Planning, Career Counseling, Fundraising, Data Entry, Grants, Microsoft Excel, Microsoft Office, Resume Writing, Microsoft Word, Student Counseling
Education
Florida A&M University 2010 — 2013
Master's degree, Social Work
Bethune-Cookman University 1998 — 2001
Bachelor's degree, Sociology
Florida A&M University August 2007 - Present
Convergys March 2004 - August 2006
Skills
Student Affairs, Student Development, Higher Education, Data Analysis, Enrollment Management, Staff Development, Event Planning, Career Counseling, Fundraising, Data Entry, Grants, Microsoft Excel, Microsoft Office, Resume Writing, Microsoft Word, Student Counseling
Education
Florida A&M University 2010 — 2013
Master's degree, Social Work
Bethune-Cookman University 1998 — 2001
Bachelor's degree, Sociology
Lisa Deckert's Convergys Experience September 1999 - Present
Job Assistant to the Director of Operations at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys September 1999 - Present
Skills
Outlook, Microsoft Excel, Customer Service, BPO, Call Centers, Process Improvement, Customer Satisfaction
Education
Bellevue University 2010 — 2013
Bachelor's degree, Customer Contact Center Management
Convergys September 1999 - Present
Skills
Outlook, Microsoft Excel, Customer Service, BPO, Call Centers, Process Improvement, Customer Satisfaction
Education
Bellevue University 2010 — 2013
Bachelor's degree, Customer Contact Center Management
Christine Timmins Barry Christine Timmins Barry's Convergys Experience 2008 - 2014
Job President & CEO
Industry Outsourcing/Offshoring
Experience
Windham Professionals 2014 - Present
Convergys 2008 - 2014
Convergys 2007 - 2008
Convergys 2005 - 2007
Convergys 2001 - 2004
Convergys 1999 - 2001
Convergys 1998 - 1999
MATRIXX Marketing 1996 - 1997
MATRIXX Marketing 1995 - 1996
Procter & Gamble 1990 - 1995
Education
Bentley University
MBA, International Business
Harvard Business School
Executive Education
Northeastern University
Bachelor's Degree, Business Mgm't
Northwestern University - Kellogg School of Management
Executive Education
Windham Professionals 2014 - Present
Convergys 2008 - 2014
Convergys 2007 - 2008
Convergys 2005 - 2007
Convergys 2001 - 2004
Convergys 1999 - 2001
Convergys 1998 - 1999
MATRIXX Marketing 1996 - 1997
MATRIXX Marketing 1995 - 1996
Procter & Gamble 1990 - 1995
Education
Bentley University
MBA, International Business
Harvard Business School
Executive Education
Northeastern University
Bachelor's Degree, Business Mgm't
Northwestern University - Kellogg School of Management
Executive Education
Tonya Moore Tonya Moore's Convergys Experience February 2012 - Present
Job Operations Supervisor at Convergys
Industry Professional Training & Coaching
Experience
Convergys February 2012 - Present
Convergys August 2010 - February 2012
YRC Worldwide, Inc. 2008 - 2010
Convergys January 2000 - January 2002
Skills
Team Leadership, Training Delivery, Coaching, Net Promoter Score, Contact Center..., Organizational..., Leadership Development, Cross-functional Team..., Call Center Development, Customer Retention, Customer Support, Continuous Improvement, Telecommunications..., Process Improvement, Employee Training, Workforce Management, Classroom Management, Transition Management, Team Management, Instructor-led Training, Presentation Coaching, Training Analysis, Avaya Communication..., CMS, IEX Total View, CRM databases, Case Managment, Microsoft Office, Microsoft Word, Microsoft Excel, Outlook, PowerPoint, Total Rewards
Education
Valdosta State University 2008 — 2010
Bachelor's degree, Office Administration and Technology
Valdosta High School 1984 — 1988
Bachelor of Science (BS), Office Administration and Technology
Bellevue University
Master of Science (MS), Human Resources Management and Services
Convergys February 2012 - Present
Convergys August 2010 - February 2012
YRC Worldwide, Inc. 2008 - 2010
Convergys January 2000 - January 2002
Skills
Team Leadership, Training Delivery, Coaching, Net Promoter Score, Contact Center..., Organizational..., Leadership Development, Cross-functional Team..., Call Center Development, Customer Retention, Customer Support, Continuous Improvement, Telecommunications..., Process Improvement, Employee Training, Workforce Management, Classroom Management, Transition Management, Team Management, Instructor-led Training, Presentation Coaching, Training Analysis, Avaya Communication..., CMS, IEX Total View, CRM databases, Case Managment, Microsoft Office, Microsoft Word, Microsoft Excel, Outlook, PowerPoint, Total Rewards
Education
Valdosta State University 2008 — 2010
Bachelor's degree, Office Administration and Technology
Valdosta High School 1984 — 1988
Bachelor of Science (BS), Office Administration and Technology
Bellevue University
Master of Science (MS), Human Resources Management and Services
Janet Storm Janet Storm's Convergys Experience July 2012 - April 2013
Job Accounting and Tax Professional
Industry Accounting
Experience
Bottom Line Solutions, LLC January 2014 - Present
Storm - theLawn Pro April 2013 - June 2014
Hampton August 2011 - May 2014
Convergys July 2012 - April 2013
Allcox & Associates S.C. January 2007 - May 2009
Skills
Financial Analysis, Financial Reporting, Financial Accounting, Strategic Financial..., P&L Management, Payroll, Financial Audits, Budgets, Cash Flow, Business Valuation, Windows & Mac operating..., Microsoft Office, QuickBooks, Accounting Standards, Cost Accounting, Accounts Payable, Accounts Receivable, Financial Statements, Problem Solving, Tax Preparation, Income Tax, Payroll Taxes, Sales Tax, Small Business Tax, Peachtree, Microsoft Dynamics, Microsoft Excel, Web Design, New Business Set-up
Education
Bellevue University 2014 — 2016
Bachelor of Applied Science (B.A.Sc.), Accounting
Fox Valley Technical College 2011 — 2014
Associate of Science (A.S.), Accounting
Fox Valley Technical College 2011 — 2014
Associate of Science (A.S.), Business Management
Bottom Line Solutions, LLC January 2014 - Present
Storm - theLawn Pro April 2013 - June 2014
Hampton August 2011 - May 2014
Convergys July 2012 - April 2013
Allcox & Associates S.C. January 2007 - May 2009
Skills
Financial Analysis, Financial Reporting, Financial Accounting, Strategic Financial..., P&L Management, Payroll, Financial Audits, Budgets, Cash Flow, Business Valuation, Windows & Mac operating..., Microsoft Office, QuickBooks, Accounting Standards, Cost Accounting, Accounts Payable, Accounts Receivable, Financial Statements, Problem Solving, Tax Preparation, Income Tax, Payroll Taxes, Sales Tax, Small Business Tax, Peachtree, Microsoft Dynamics, Microsoft Excel, Web Design, New Business Set-up
Education
Bellevue University 2014 — 2016
Bachelor of Applied Science (B.A.Sc.), Accounting
Fox Valley Technical College 2011 — 2014
Associate of Science (A.S.), Accounting
Fox Valley Technical College 2011 — 2014
Associate of Science (A.S.), Business Management
AnandKumar K AnandKumar K's Convergys Experience July 2006 - July 2007
Job Sr. EMC Storage Engineer
Industry Information Technology and Services
Experience
Getty Images February 2014 - Present
EMC April 2012 - December 2013
EMC September 2010 - April 2012
EMC November 2008 - September 2010
Hewlett-Packard July 2007 - November 2008
Convergys July 2006 - July 2007
Sutherland Global Services October 2005 - May 2006
Amiga Technologies Ltd December 2004 - September 2005
Skills
Change Management, Team Leadership, Strategic Planning, Process Improvement, ITIL, Linux, Windows, Integration, Cloud Computing, Account Management, Storage Area Networks, SAN, NAS, Storage Virtualization, Storage Solutions, EMC Storage, Storage Management, Enterprise Storage, Cisco MDS SAN switches, Brocade Fibre Switches, McData, Cisco Nexus, Brocade Certified..., Symmetrix, SRDF, EMC Networker, Clariion, HP EVA, Isilon, Basics of Unix
Education
Bharathiar University 2002 — 2005
Master's Degree, Masters of Computer Application
Bharathiar University 1999 — 2002
Bachelor's Degree, Bachelor of Computer Science
Getty Images February 2014 - Present
EMC April 2012 - December 2013
EMC September 2010 - April 2012
EMC November 2008 - September 2010
Hewlett-Packard July 2007 - November 2008
Convergys July 2006 - July 2007
Sutherland Global Services October 2005 - May 2006
Amiga Technologies Ltd December 2004 - September 2005
Skills
Change Management, Team Leadership, Strategic Planning, Process Improvement, ITIL, Linux, Windows, Integration, Cloud Computing, Account Management, Storage Area Networks, SAN, NAS, Storage Virtualization, Storage Solutions, EMC Storage, Storage Management, Enterprise Storage, Cisco MDS SAN switches, Brocade Fibre Switches, McData, Cisco Nexus, Brocade Certified..., Symmetrix, SRDF, EMC Networker, Clariion, HP EVA, Isilon, Basics of Unix
Education
Bharathiar University 2002 — 2005
Master's Degree, Masters of Computer Application
Bharathiar University 1999 — 2002
Bachelor's Degree, Bachelor of Computer Science
Mitchell Christiansen Mitchell Christiansen's Convergys Experience September 2009 - February 2014
Job Outsourcing/Offshoring Professional
Industry Consumer Services
Experience
Wayfair March 2014 - Present
Convergys September 2009 - February 2014
Convergys September 1998 - June 2007
Skills
Time Management, SharePoint, Microsoft Office, Presenter, Presentations, Comedian, Customer Service, Customer Satisfaction, Customer Experience, Customer Support, Customer Oriented, Employee Training, Employee Relations, Employee Engagement, Team Leadership, Training, Coaching, Management, Call Centers, Team Building, Process Improvement, Leadership, Vendor Management, Operations Management, Performance Management, Team Management, Workforce Management, Project Management, Service Delivery, Outsourcing, Strategic Planning, CRM, Analysis, Recruiting, New Business Development, Technical Support, Business Analysis, Account Management, Telecommunications, Retail, Sales, Microsoft Excel, Troubleshooting, Public Speaking
Education
Bellevue University 2011 — 2013
Bachelor's degree, Customer Service Management
LDS Business College 1997 — 1998
Wayfair March 2014 - Present
Convergys September 2009 - February 2014
Convergys September 1998 - June 2007
Skills
Time Management, SharePoint, Microsoft Office, Presenter, Presentations, Comedian, Customer Service, Customer Satisfaction, Customer Experience, Customer Support, Customer Oriented, Employee Training, Employee Relations, Employee Engagement, Team Leadership, Training, Coaching, Management, Call Centers, Team Building, Process Improvement, Leadership, Vendor Management, Operations Management, Performance Management, Team Management, Workforce Management, Project Management, Service Delivery, Outsourcing, Strategic Planning, CRM, Analysis, Recruiting, New Business Development, Technical Support, Business Analysis, Account Management, Telecommunications, Retail, Sales, Microsoft Excel, Troubleshooting, Public Speaking
Education
Bellevue University 2011 — 2013
Bachelor's degree, Customer Service Management
LDS Business College 1997 — 1998
Cory Pugh's Convergys Experience September 2014 - March 2015
Job Auction edge
Industry Information Technology and Services
Experience
Auction Edge, Inc. April 2015 - Present
Convergys September 2014 - March 2015
Connextions November 2012 - September 2014
Connextions July 2011 - November 2012
Skills
Technical Support, Windows, Call Centers, Windows XP, Project Management, System Administration, Help Desk Support, Active Directory, Data Entry, HIPAA, Healthcare Information..., Visio, Troubleshooting, Windows Server, Customer Service, Outlook, Leadership, Windows 7, Team Building, Process Improvement, Operating Systems
Education
Berkeley College 2004 — 2006
Dipolma, Information Technology
Auction Edge, Inc. April 2015 - Present
Convergys September 2014 - March 2015
Connextions November 2012 - September 2014
Connextions July 2011 - November 2012
Skills
Technical Support, Windows, Call Centers, Windows XP, Project Management, System Administration, Help Desk Support, Active Directory, Data Entry, HIPAA, Healthcare Information..., Visio, Troubleshooting, Windows Server, Customer Service, Outlook, Leadership, Windows 7, Team Building, Process Improvement, Operating Systems
Education
Berkeley College 2004 — 2006
Dipolma, Information Technology
Cory Kreeck's Convergys Experience June 1999 - January 2001
Job Sr. Director of Training and Development at Beachbody
Industry Consumer Services
Experience
Beachbody January 2014 - Present
Beachbody March 2011 - January 2014
Avon June 2008 - March 2011
Avon February 2005 - June 2008
Avon August 2002 - February 2005
INFONXX January 2001 - August 2002
Convergys June 1999 - January 2001
Skills
Teamwork, Change Leadership, Leadership Development, Training & Development, Sales Management, Sales Operations, Direct Sales, Organizational..., Strategic Planning, Change Management, Training, Succession Planning, Employee Training, Team Leadership, Leadership, Team Building, Sales, Coaching, Talent Acquisition, Management, Talent Management, Project Management, Employee Engagement, Forecasting, Strategy, Marketing, CRM, Cross-functional Team..., Process Improvement, Performance Management, Certified DDI..., Business Development, Recruiting, Budgets, Customer Service, Time Management, Customer Retention, New Business Development, Sourcing, Account Management, Retail, Organization, Operations Management, Analysis, Employee Relations, Outsourcing, Public Speaking, Team Management
Education
Biola University 2006 — 2008
Master of Arts, Organizational Leadership
Utah State University 1993 — 1998
Bachelor of Science, Philosophy with Economics, Management, and Human Resources.
Beachbody January 2014 - Present
Beachbody March 2011 - January 2014
Avon June 2008 - March 2011
Avon February 2005 - June 2008
Avon August 2002 - February 2005
INFONXX January 2001 - August 2002
Convergys June 1999 - January 2001
Skills
Teamwork, Change Leadership, Leadership Development, Training & Development, Sales Management, Sales Operations, Direct Sales, Organizational..., Strategic Planning, Change Management, Training, Succession Planning, Employee Training, Team Leadership, Leadership, Team Building, Sales, Coaching, Talent Acquisition, Management, Talent Management, Project Management, Employee Engagement, Forecasting, Strategy, Marketing, CRM, Cross-functional Team..., Process Improvement, Performance Management, Certified DDI..., Business Development, Recruiting, Budgets, Customer Service, Time Management, Customer Retention, New Business Development, Sourcing, Account Management, Retail, Organization, Operations Management, Analysis, Employee Relations, Outsourcing, Public Speaking, Team Management
Education
Biola University 2006 — 2008
Master of Arts, Organizational Leadership
Utah State University 1993 — 1998
Bachelor of Science, Philosophy with Economics, Management, and Human Resources.
Jack Severens Jack Severens's Convergys Experience August 2011 - June 2013
Job Managing Principal at LKN Garage Epoxy Flooring
Industry Construction
Experience
LKN Garage Epoxy Flooring May 2014 - Present
Severens Construction Management August 2013 - Present
Convergys August 2011 - June 2013
Catawba County United Way October 2007 - February 2009
C.E.S. Group, Inc. July 2006 - October 2007
Seabreeze Management, Inc November 2004 - July 2006
LIGHTHOUSE CONSTRUCTION INC January 1994 - January 2004
Skills
Marketing Communications, Direct Sales, Construction Management, Public Speaking, Resource Development, Fundraising, Cold Calling Experience, Business Development, Non-profits, Nonprofits, Lead Generation, Leadership, CRM, Sales, Management, Budgets, Project Management
Education
Biola University 1982 — 1986
B.S., Business Adminisration
Biola University
Bachelor of Science (BS), Business Administration, Management and Operations
LKN Garage Epoxy Flooring May 2014 - Present
Severens Construction Management August 2013 - Present
Convergys August 2011 - June 2013
Catawba County United Way October 2007 - February 2009
C.E.S. Group, Inc. July 2006 - October 2007
Seabreeze Management, Inc November 2004 - July 2006
LIGHTHOUSE CONSTRUCTION INC January 1994 - January 2004
Skills
Marketing Communications, Direct Sales, Construction Management, Public Speaking, Resource Development, Fundraising, Cold Calling Experience, Business Development, Non-profits, Nonprofits, Lead Generation, Leadership, CRM, Sales, Management, Budgets, Project Management
Education
Biola University 1982 — 1986
B.S., Business Adminisration
Biola University
Bachelor of Science (BS), Business Administration, Management and Operations
Kenny Kirkland Kenny Kirkland's Convergys Experience January 2007 - January 2012
Job Host of The Golden Morning Show. A Christain Radio Broadcast on WJZM 1400AM. wjzm.com
Industry Broadcast Media
Experience
The Golden Morning Show WJZM 1400AM July 2014 - Present
Agero, Inc. November 2012 - August 2014
Convergys January 2007 - January 2012
Skills
New Business Development, Broadcast
Education
Bethel University 2008 — 2009
Master of Business Administration (M.B.A.), Business Administration and Management, General
State University of New York at New Paltz 1992 — 1994
Bachelor of Arts (B.A.), Sociology
The Golden Morning Show WJZM 1400AM July 2014 - Present
Agero, Inc. November 2012 - August 2014
Convergys January 2007 - January 2012
Skills
New Business Development, Broadcast
Education
Bethel University 2008 — 2009
Master of Business Administration (M.B.A.), Business Administration and Management, General
State University of New York at New Paltz 1992 — 1994
Bachelor of Arts (B.A.), Sociology
Christian Witherspoon Christian Witherspoon's Convergys Experience January 2010 - December 2010
Job Music Director at Elizabeth Missionary Baptist Church
Industry Consumer Services
Experience
Elizabeth Missionary Baptist Church December 2012 - Present
C-Dub Productions December 2008 - Present
Greater Salem Church January 2011 - December 2012
Foundation Financial Group December 2010 - June 2011
Convergys January 2010 - December 2010
Skills
Customer Service, Customer Relations, Microsoft Office, Excel, Word, Audio Engineering, Audio Mixing, Music Production, Music Theory, Video Production, Logic Studio, Pro Tools, Garageband, Arranging, Vocal Coaching, Live Sound, Entertainment
Education
Berklee College of Music
Johnson C. Smith University - JCSU
Elizabeth Missionary Baptist Church December 2012 - Present
C-Dub Productions December 2008 - Present
Greater Salem Church January 2011 - December 2012
Foundation Financial Group December 2010 - June 2011
Convergys January 2010 - December 2010
Skills
Customer Service, Customer Relations, Microsoft Office, Excel, Word, Audio Engineering, Audio Mixing, Music Production, Music Theory, Video Production, Logic Studio, Pro Tools, Garageband, Arranging, Vocal Coaching, Live Sound, Entertainment
Education
Berklee College of Music
Johnson C. Smith University - JCSU
Jay Grossman Jay Grossman's Convergys Experience August 2011 - Present
Job Jarden Consumer Solution sales and service at Convergys
Industry Consumer Services
Experience
Convergys August 2011 - Present
Convergys August 2011 - Present
Sunspot Beverage &Snks May 1985 - June 2010
Sunspot Beverage & Snacks. May 1985 - May 2010
Skills
Call Center, Account Management, Sales Operations, Business Development, Customer Retention, Sales, Cold Calling, Direct Sales, Customer Experience, Key Account Management, Leadership, Call Centers, Sales Management, Key Account Development, Sales Process, Selling, Operations Management, Solution Selling, Team Building, Salesforce.com, Lead Generation, B2B, New Business Development, Training, Forecasting, Team Leadership, P&L Management, Management, Strategic Partnerships, Pricing, Cross-functional Team..., Competitive Analysis, Contract Negotiation, P, Start-ups
Education
Belmont University 1981 — 1986
No ended up becoming the road engineer for a well known Country artist., Business Management, Music industry, Audio engineering.
University of Louisville 1983 — 1984
No, Business Administration and Management, General
Convergys August 2011 - Present
Convergys August 2011 - Present
Sunspot Beverage &Snks May 1985 - June 2010
Sunspot Beverage & Snacks. May 1985 - May 2010
Skills
Call Center, Account Management, Sales Operations, Business Development, Customer Retention, Sales, Cold Calling, Direct Sales, Customer Experience, Key Account Management, Leadership, Call Centers, Sales Management, Key Account Development, Sales Process, Selling, Operations Management, Solution Selling, Team Building, Salesforce.com, Lead Generation, B2B, New Business Development, Training, Forecasting, Team Leadership, P&L Management, Management, Strategic Partnerships, Pricing, Cross-functional Team..., Competitive Analysis, Contract Negotiation, P, Start-ups
Education
Belmont University 1981 — 1986
No ended up becoming the road engineer for a well known Country artist., Business Management, Music industry, Audio engineering.
University of Louisville 1983 — 1984
No, Business Administration and Management, General
Akilah Hughes Akilah Hughes's Convergys Experience April 2006 - August 2006
Job Producer and Staff Writer at Fusion, an ABC Univision JointVenture
Industry Entertainment
Experience
Fusion, an ABC - Univision Joint-Venture December 2014 - Present
HelloGiggles Productions October 2013 - Present
Viacom June 2014 - November 2014
HIP Genius May 2013 - February 2014
CAPPTURE December 2012 - May 2013
The Holding Company May 2012 - October 2012
Alpine Valley Water May 2011 - July 2012
Walt Disney World October 2010 - March 2011
Convergys April 2006 - August 2006
Skills
Social Media, SEO, Brand Development, Graphic Design, Video Editing, Photography, Public Speaking, Public Relations, Web Project Management, Copywriting, Editing, Analysis, Team Building, Organizational..., Corporate Communications, Team Motivator, Advertising, Marketing, Facebook, Marketing Communications, Blogging, Event Planning, Video Production, Press Releases, Fundraising, Social Media Marketing, Entertainment, Writing
Education
Upright Citizens Brigade 2012 — 2013
Improv Comedy
Berea College 2005 — 2010
BA Mass Communications, Speech Communication and Rhetoric
Boone County High School 2002 — 2005
Fusion, an ABC - Univision Joint-Venture December 2014 - Present
HelloGiggles Productions October 2013 - Present
Viacom June 2014 - November 2014
HIP Genius May 2013 - February 2014
CAPPTURE December 2012 - May 2013
The Holding Company May 2012 - October 2012
Alpine Valley Water May 2011 - July 2012
Walt Disney World October 2010 - March 2011
Convergys April 2006 - August 2006
Skills
Social Media, SEO, Brand Development, Graphic Design, Video Editing, Photography, Public Speaking, Public Relations, Web Project Management, Copywriting, Editing, Analysis, Team Building, Organizational..., Corporate Communications, Team Motivator, Advertising, Marketing, Facebook, Marketing Communications, Blogging, Event Planning, Video Production, Press Releases, Fundraising, Social Media Marketing, Entertainment, Writing
Education
Upright Citizens Brigade 2012 — 2013
Improv Comedy
Berea College 2005 — 2010
BA Mass Communications, Speech Communication and Rhetoric
Boone County High School 2002 — 2005
Dwayne Foreman Dwayne Foreman's Convergys Experience 2000 - 2000
Job CEO AMEIISG Musicians Network
Industry Music
Experience
L-II Productions February 2003 - Present
Uber 2014 - 2014
Hewlett Packard Enterprise Services 2011 - 2014
The HP NGEN Alliance 2011 - 2014
Senior Recording Engineer - Post Production Engineer May 2005 - January 2006
Clear Sound Recordings March 2003 - May 2005
Convergys 2000 - 2000
Skills
Pro Tools, Recording, Mastering, Music, Entertainment, Video Editing
Education
Berklee College of Music 2004 — 2006
Music Business
CSR School of Recording 2003 — 2004
Music Recording Engineering
L-II Productions February 2003 - Present
Uber 2014 - 2014
Hewlett Packard Enterprise Services 2011 - 2014
The HP NGEN Alliance 2011 - 2014
Senior Recording Engineer - Post Production Engineer May 2005 - January 2006
Clear Sound Recordings March 2003 - May 2005
Convergys 2000 - 2000
Skills
Pro Tools, Recording, Mastering, Music, Entertainment, Video Editing
Education
Berklee College of Music 2004 — 2006
Music Business
CSR School of Recording 2003 — 2004
Music Recording Engineering
Holly K Brown's Convergys Experience April 2015 - June 2015
Job BBWC at Convergys
Industry Transportation/Trucking/Railroad
Experience
Optum July 2015 - Present
KATS Transportation Services, Inc.. July 2004 - Present
Convergys April 2015 - June 2015
TZ Insurance Solutions August 2014 - February 2015
APAC Customer Services August 2013 - March 2014
Connextions, Inc. September 2011 - August 2013
Skills
Customer Service, Team Building, Sales Management, Sales, Customer Satisfaction, Interviews, Payroll, Account Management, Coaching, New Business Development, Strategic Planning, Microsoft Office, Negotiation, Transportation, Call Center, Freight, Operations Management, Insurance, Process Improvement, Non-profits, Budgets, Inbound Sales, Outbound Sales, Payment Processing, Liability Evaluation, Accounts Payable, Accounts Receivable, Policy Coverage..., Needs Assessment, Needs Analysis, Quality Assurance..., Attrition Prevention, Customer Counseling, Client Services, Provider Services, Consumer Satisfaction, Relationship Building, Data Entry, Reporting, Tracking, Business Compliance, Regulatory Compliance, Claims Processing, Liability Assessment, Enrollement Processing, Customer Advice, Customer Retention, Team Leadership, Staff Training, Call Centers
Education
Belmont Abbey College 1985 — 1988
Bachelor of Science (B.S.), Business Management
Optum July 2015 - Present
KATS Transportation Services, Inc.. July 2004 - Present
Convergys April 2015 - June 2015
TZ Insurance Solutions August 2014 - February 2015
APAC Customer Services August 2013 - March 2014
Connextions, Inc. September 2011 - August 2013
Skills
Customer Service, Team Building, Sales Management, Sales, Customer Satisfaction, Interviews, Payroll, Account Management, Coaching, New Business Development, Strategic Planning, Microsoft Office, Negotiation, Transportation, Call Center, Freight, Operations Management, Insurance, Process Improvement, Non-profits, Budgets, Inbound Sales, Outbound Sales, Payment Processing, Liability Evaluation, Accounts Payable, Accounts Receivable, Policy Coverage..., Needs Assessment, Needs Analysis, Quality Assurance..., Attrition Prevention, Customer Counseling, Client Services, Provider Services, Consumer Satisfaction, Relationship Building, Data Entry, Reporting, Tracking, Business Compliance, Regulatory Compliance, Claims Processing, Liability Assessment, Enrollement Processing, Customer Advice, Customer Retention, Team Leadership, Staff Training, Call Centers
Education
Belmont Abbey College 1985 — 1988
Bachelor of Science (B.S.), Business Management
Annal Mohamed's Convergys Experience January 2001 - November 2002
Job Lead Architect at Cox Communications, Inc.
Industry Telecommunications
Experience
Cox Communications, Inc. June 2008 - Present
AT&T Mobility November 2004 - June 2008
Frontier Communications Corp January 2004 - October 2004
CommSoft January 2003 - January 2004
Convergys January 2001 - November 2002
CommSoft November 1997 - December 2000
Patimas Computers Berhad January 1996 - December 1997
Advent Computer Services 1995 - 1996
Chokhani Global Express 1992 - 1994
Skills
SDLC, Integration, Requirements Analysis, Telecommunications, Testing, Java, Oracle, Web Services, Databases, Project Management, Wireless, Project Delivery, Software Design, Cross-functional Team..., Enterprise Software, SOA, Software Project..., Agile Methodologies, Software Development
Education
Bharathidasan University 1987 — 1992
Master of Science (M.Sc.), Computer Science, First Class
Cox Communications, Inc. June 2008 - Present
AT&T Mobility November 2004 - June 2008
Frontier Communications Corp January 2004 - October 2004
CommSoft January 2003 - January 2004
Convergys January 2001 - November 2002
CommSoft November 1997 - December 2000
Patimas Computers Berhad January 1996 - December 1997
Advent Computer Services 1995 - 1996
Chokhani Global Express 1992 - 1994
Skills
SDLC, Integration, Requirements Analysis, Telecommunications, Testing, Java, Oracle, Web Services, Databases, Project Management, Wireless, Project Delivery, Software Design, Cross-functional Team..., Enterprise Software, SOA, Software Project..., Agile Methodologies, Software Development
Education
Bharathidasan University 1987 — 1992
Master of Science (M.Sc.), Computer Science, First Class
Mel R. Mel R.'s Convergys Experience June 2009 - September 2011
Job Business Manager
Industry Apparel & Fashion
Experience
Baby Rebellion, LLC April 2011 - Present
Convergys June 2009 - September 2011
Jackson Hewitt Tax Service Inc. January 2009 - April 2009
GMHC 2008 - 2008
Urban Pathways 2007 - 2007
Urban Pathways 2007 - 2007
Skills
Product Development, Merchandising, Fashion, Retail, Marketing Strategy
Education
Berkeley College
Bachelor of Business Administration (B.B.A.), Accounting, 3.9
Baby Rebellion, LLC April 2011 - Present
Convergys June 2009 - September 2011
Jackson Hewitt Tax Service Inc. January 2009 - April 2009
GMHC 2008 - 2008
Urban Pathways 2007 - 2007
Urban Pathways 2007 - 2007
Skills
Product Development, Merchandising, Fashion, Retail, Marketing Strategy
Education
Berkeley College
Bachelor of Business Administration (B.B.A.), Accounting, 3.9
Lior Harsat Lior Harsat's Convergys Experience July 2004 - May 2005
Job Software Engineer at Facebook
Industry Computer Software
Experience
Facebook October 2014 - Present
BuzzJourney September 2011 - Present
RevenueHits September 2013 - September 2014
Farmigo October 2009 - August 2011
SAP Labs July 2008 - October 2009
SAP Labs May 2005 - July 2008
Convergys July 2004 - May 2005
Skills
Google App Engine, Android, Java, GWT, Online Payments, ACH, Google Maps, open trip planner, Paypal Integration, E-payments, Eclipse, Design Patterns, Web Services, Object Oriented Design, AJAX, Java Enterprise Edition, Scrum, Multithreading, Software Design, JSON, REST, Web Applications, Software Development, Agile Methodologies, Tomcat
Education
Universitat Ben Gurion Ba-Negev 2001 — 2004
B.Sc, Computer Science
Facebook October 2014 - Present
BuzzJourney September 2011 - Present
RevenueHits September 2013 - September 2014
Farmigo October 2009 - August 2011
SAP Labs July 2008 - October 2009
SAP Labs May 2005 - July 2008
Convergys July 2004 - May 2005
Skills
Google App Engine, Android, Java, GWT, Online Payments, ACH, Google Maps, open trip planner, Paypal Integration, E-payments, Eclipse, Design Patterns, Web Services, Object Oriented Design, AJAX, Java Enterprise Edition, Scrum, Multithreading, Software Design, JSON, REST, Web Applications, Software Development, Agile Methodologies, Tomcat
Education
Universitat Ben Gurion Ba-Negev 2001 — 2004
B.Sc, Computer Science
David Tuomikoski David Tuomikoski's Convergys Experience 1998 - 2001
Job Lead Channel Manager at USAA
Industry Financial Services
Experience
USAA July 2013 - Present
American Express February 2013 - July 2013
American Express June 2001 - February 2013
Convergys 1998 - 2001
Skills
Vendor Management, Relationship Management, Call Center, Software Project..., Business Analysis, Project Portfolio..., Credit Cards, SDLC, Project Management, Integration, Product Management, Strategy, Call Centers, Financial Services, CRM
Education
Bellevue University
Bachelor's degree, Marketing/Marketing Management, General
USAA July 2013 - Present
American Express February 2013 - July 2013
American Express June 2001 - February 2013
Convergys 1998 - 2001
Skills
Vendor Management, Relationship Management, Call Center, Software Project..., Business Analysis, Project Portfolio..., Credit Cards, SDLC, Project Management, Integration, Product Management, Strategy, Call Centers, Financial Services, CRM
Education
Bellevue University
Bachelor's degree, Marketing/Marketing Management, General
Breann Kooistra's Convergys Experience August 2008 - April 2010
Job Highly Motivated Individual
Industry Pharmaceuticals
Experience
Wal-Mart Pharmacy March 2015 - Present
CVS Caremark Corporation December 2013 - December 2014
Walmart May 2012 - December 2013
CVS Pharmacy September 2013 - October 2013
Convergys August 2008 - April 2010
Walmart March 2007 - July 2008
Skills
Team-oriented, Sales, Training, Customer Service, Pharmaceutical Industry, Cpr Certified, Defibrillator, OSHA Certified, HIPAA compliant, Microsoft Word, Data Entry
Education
Fortis Institute 2013 — 2013
Registered Pharmacy Technician, Pharmacy Technician/Assistant
Bergen Community College
Biology/Biological Sciences, General
Bergen County EMS Training Center
Certified Emergency Medical Technician, Emergency Medical Technology/Technician (EMT Paramedic)
Wal-Mart Pharmacy March 2015 - Present
CVS Caremark Corporation December 2013 - December 2014
Walmart May 2012 - December 2013
CVS Pharmacy September 2013 - October 2013
Convergys August 2008 - April 2010
Walmart March 2007 - July 2008
Skills
Team-oriented, Sales, Training, Customer Service, Pharmaceutical Industry, Cpr Certified, Defibrillator, OSHA Certified, HIPAA compliant, Microsoft Word, Data Entry
Education
Fortis Institute 2013 — 2013
Registered Pharmacy Technician, Pharmacy Technician/Assistant
Bergen Community College
Biology/Biological Sciences, General
Bergen County EMS Training Center
Certified Emergency Medical Technician, Emergency Medical Technology/Technician (EMT Paramedic)
Pankaj Kotwani Pankaj Kotwani's Convergys Experience January 2004 - December 2006
Job Sr. Manager at CVS Caremark Corporation
Industry Information Technology and Services
Experience
CVS Caremark Corporation April 2014 - Present
Cognizant Technology Solutions January 2007 - March 2014
Convergys January 2004 - December 2006
Computer Associates TCG Software April 2000 - January 2004
BIT Bhilai August 1996 - March 2000
Skills
Test Management, Testing, Test Automation, System Testing, Telecommunications, Management, Software Project..., Quality Center, Global Delivery, Test Planning, User Acceptance Testing, Pre-sales, Software Quality..., Quality Assurance, QTP, Agile Methodologies, HP QTP, SDLC
Education
Birla Institute of Technology 1998 — 2000
ME, Electronics and Telecommunication
Pandit Ravishankar Shukla University 1991 — 1995
BE, Electronics
CVS Caremark Corporation April 2014 - Present
Cognizant Technology Solutions January 2007 - March 2014
Convergys January 2004 - December 2006
Computer Associates TCG Software April 2000 - January 2004
BIT Bhilai August 1996 - March 2000
Skills
Test Management, Testing, Test Automation, System Testing, Telecommunications, Management, Software Project..., Quality Center, Global Delivery, Test Planning, User Acceptance Testing, Pre-sales, Software Quality..., Quality Assurance, QTP, Agile Methodologies, HP QTP, SDLC
Education
Birla Institute of Technology 1998 — 2000
ME, Electronics and Telecommunication
Pandit Ravishankar Shukla University 1991 — 1995
BE, Electronics
Mary McFadden Mary McFadden's Convergys Experience January 2014 - August 2014
Job Customer Support Manager
Industry Marketing and Advertising
Experience
Asset Marketing Services, LLC. September 2014 - Present
Convergys January 2014 - August 2014
Stream Global Services December 2012 - January 2014
Frontier Communications January 2010 - October 2012
Frontier Communications July 2006 - December 2009
Frontier Communications September 1998 - June 2004
Executone Systems of St Paul October 1987 - May 1990
West Central Telecom and Allstate Communications September 1985 - October 1987
Skills
Training and Development, Sales Coaching, Training Delivery, Mentoring New Hires, Sales Support, Sales Process, Salesforce Training, Sales Presentations, Supervisory Experience, Employee Management, Problem Solving, Product Launch, Community, Coordinating Events, Vendor Relations, Pilot Programs, Branding and Identity, Customer Service, Training, Telecommunications, VoIP, Performance Management, Telephony, Sales Operations, Onboarding, Sales, Call Centers, Employee Training, Interviews, Call Center Development, Coaching, Cross-functional Team..., Customer Experience, Process Improvement
Education
Bemidji State University
Bachelor of Science, Communications Media; English and Writing Emphasis
Asset Marketing Services, LLC. September 2014 - Present
Convergys January 2014 - August 2014
Stream Global Services December 2012 - January 2014
Frontier Communications January 2010 - October 2012
Frontier Communications July 2006 - December 2009
Frontier Communications September 1998 - June 2004
Executone Systems of St Paul October 1987 - May 1990
West Central Telecom and Allstate Communications September 1985 - October 1987
Skills
Training and Development, Sales Coaching, Training Delivery, Mentoring New Hires, Sales Support, Sales Process, Salesforce Training, Sales Presentations, Supervisory Experience, Employee Management, Problem Solving, Product Launch, Community, Coordinating Events, Vendor Relations, Pilot Programs, Branding and Identity, Customer Service, Training, Telecommunications, VoIP, Performance Management, Telephony, Sales Operations, Onboarding, Sales, Call Centers, Employee Training, Interviews, Call Center Development, Coaching, Cross-functional Team..., Customer Experience, Process Improvement
Education
Bemidji State University
Bachelor of Science, Communications Media; English and Writing Emphasis
Jai Vijayan Jai Vijayan's Convergys Experience 2004 - 2005
Job Manager/ Sr IT consultant
Industry Computer Software
Experience
Prelude Systems Inc May 1998 - Present
State of Texas July 2005 - Present
Convergys 2004 - 2005
HHSC-TIERS 2001 - 2004
Harcourt Assessment 2003 - 2003
Ripcord systems 2000 - 2001
Skills
Data Warehousing, SOA, SDLC, Business Analysis, Requirements Analysis, Business Intelligence, Data Marts, Enterprise Architecture, PL/SQL, Requirements Gathering, SQL, Software Project..., Oracle
Education
Bharathiar University 1996 — 1998
MBA, IT and Marketing
PSG College of Technology 1993 — 1996
BSc-CT, Computer Sceince Engineering
Prelude Systems Inc May 1998 - Present
State of Texas July 2005 - Present
Convergys 2004 - 2005
HHSC-TIERS 2001 - 2004
Harcourt Assessment 2003 - 2003
Ripcord systems 2000 - 2001
Skills
Data Warehousing, SOA, SDLC, Business Analysis, Requirements Analysis, Business Intelligence, Data Marts, Enterprise Architecture, PL/SQL, Requirements Gathering, SQL, Software Project..., Oracle
Education
Bharathiar University 1996 — 1998
MBA, IT and Marketing
PSG College of Technology 1993 — 1996
BSc-CT, Computer Sceince Engineering
Akhil Ananthakrishnan Akhil Ananthakrishnan's Convergys Experience June 2009 - October 2010
Job Software Development Engineer at Amazon
Industry Computer Software
Experience
Amazon November 2010 - Present
Convergys June 2009 - October 2010
Skills
C++, Java, Perl, Unix Shell Scripting, JavaScript, Linux, Unix, MySQL, HTML, CSS, C, Data Structures, XML, Object Oriented Design, Web Services, Eclipse, SQL, Algorithms, Software Design, AJAX, OOP, Spring, Software Development, Spring Framework, Shell Scripting
Education
BITS Pilani 2010 — 2012
Master of Science (MS), Software Systems
Cochin University of Science and Technology 2005 — 2009
B.Tech, Computer Science and Engineering
Mes Pattambi
Amazon November 2010 - Present
Convergys June 2009 - October 2010
Skills
C++, Java, Perl, Unix Shell Scripting, JavaScript, Linux, Unix, MySQL, HTML, CSS, C, Data Structures, XML, Object Oriented Design, Web Services, Eclipse, SQL, Algorithms, Software Design, AJAX, OOP, Spring, Software Development, Spring Framework, Shell Scripting
Education
BITS Pilani 2010 — 2012
Master of Science (MS), Software Systems
Cochin University of Science and Technology 2005 — 2009
B.Tech, Computer Science and Engineering
Mes Pattambi
Darrell Carey Darrell Carey's Convergys Experience March 2004 - Present
Job Customer Account Executive at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys March 2004 - Present
Converges Corporation 2004 - Present
Convergys 2004 - 2011
Skills
Call Center, Customer Satisfaction, Technical Support, Customer Experience, Troubleshooting, Escalation, Customer Support, Customer Service, Service Delivery, Transition Management, Inbound Marketing, Help Desk Support, Call Centers, Avaya, Windows 7, Windows XP, Contact Centers, Software Installation, Networking, Avaya Technologies, Vendor Management
Education
Bellevue University 2009 — 2011
BS, Management
Texas Tech University - Rawls College of Business 1983 — 1996
BBA, MIS
Convergys March 2004 - Present
Converges Corporation 2004 - Present
Convergys 2004 - 2011
Skills
Call Center, Customer Satisfaction, Technical Support, Customer Experience, Troubleshooting, Escalation, Customer Support, Customer Service, Service Delivery, Transition Management, Inbound Marketing, Help Desk Support, Call Centers, Avaya, Windows 7, Windows XP, Contact Centers, Software Installation, Networking, Avaya Technologies, Vendor Management
Education
Bellevue University 2009 — 2011
BS, Management
Texas Tech University - Rawls College of Business 1983 — 1996
BBA, MIS
Anjelica Boney Anjelica Boney's Convergys Experience October 2008 - September 2009
Job Staff Accountant
Industry Accounting
Experience
Curo Health Services, Inc. October 2014 - Present
Continental September 2012 - October 2014
Continental May 2012 - September 2012
Wells Fargo July 2011 - May 2012
Allstate September 2009 - July 2011
Convergys October 2008 - September 2009
Neiman Marcus September 2006 - July 2008
Skills
Customer Service, Sales, Microsoft Excel, Data Entry, Outlook, PowerPoint, Microsoft Office, Microsoft Word, Customer Satisfaction, Time Management, Inventory Management, Leadership, Accounting, Auditing, Sales Management
Education
Belmont Abbey College 2011 — 2013
University of North Carolina at Charlotte 2004 — 2010
Bachelor of Arts (B.A.), Political Science and Government
Curo Health Services, Inc. October 2014 - Present
Continental September 2012 - October 2014
Continental May 2012 - September 2012
Wells Fargo July 2011 - May 2012
Allstate September 2009 - July 2011
Convergys October 2008 - September 2009
Neiman Marcus September 2006 - July 2008
Skills
Customer Service, Sales, Microsoft Excel, Data Entry, Outlook, PowerPoint, Microsoft Office, Microsoft Word, Customer Satisfaction, Time Management, Inventory Management, Leadership, Accounting, Auditing, Sales Management
Education
Belmont Abbey College 2011 — 2013
University of North Carolina at Charlotte 2004 — 2010
Bachelor of Arts (B.A.), Political Science and Government
Miranda Baker Miranda Baker's Convergys Experience June 2014 - Present
Job Coordinator of Training Global
Industry Outsourcing/Offshoring
Experience
Convergys June 2014 - Present
Convergys October 2007 - Present
Skills
Human Resources, Personnel Management, Training, Employee Training, Team Building, Call Centers, Leadership, Process Improvement, Recruiting, Coaching, Team Leadership, Customer Service, Customer Satisfaction, Management, Employee Engagement, Performance Management
Education
University of Phoenix 2013 — 2014
Masters of Arts in Education, Adult Education and Training
Bellevue University 2010 — 2013
Master of Business Administration (MBA), Human Resources Management and Services
Idaho State University 1998 — 2003
Bachelors of Technology, Health Information/Medical Records Administration/Administrator
Convergys June 2014 - Present
Convergys October 2007 - Present
Skills
Human Resources, Personnel Management, Training, Employee Training, Team Building, Call Centers, Leadership, Process Improvement, Recruiting, Coaching, Team Leadership, Customer Service, Customer Satisfaction, Management, Employee Engagement, Performance Management
Education
University of Phoenix 2013 — 2014
Masters of Arts in Education, Adult Education and Training
Bellevue University 2010 — 2013
Master of Business Administration (MBA), Human Resources Management and Services
Idaho State University 1998 — 2003
Bachelors of Technology, Health Information/Medical Records Administration/Administrator
Mitchell Christiansen Mitchell Christiansen's Convergys Experience 1998 - Present
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys 1998 - Present
Oce June 2006 - June 2008
Skills
Customer Engagement, Employee Management, Employee Relations, Customer Satisfaction, Business Analysis, Business Process..., Microsoft Excel, Microsoft Word, CRDB, verint, Call Center Development, Call Center...
Education
Bellevue University 2011 — 2013
Bachelor's degree, Contact Center Management, A
LDS Business College 1997 — 1998
Convergys 1998 - Present
Oce June 2006 - June 2008
Skills
Customer Engagement, Employee Management, Employee Relations, Customer Satisfaction, Business Analysis, Business Process..., Microsoft Excel, Microsoft Word, CRDB, verint, Call Center Development, Call Center...
Education
Bellevue University 2011 — 2013
Bachelor's degree, Contact Center Management, A
LDS Business College 1997 — 1998
Naga Bhushan Tadikonda's Convergys Experience April 2004 - Present
Job Practice Lead
Industry Information Technology and Services
Experience
NetCracker February 2012 - Present
Convergys April 2004 - Present
Virtusa September 2002 - March 2004
Amdocs May 2001 - August 2002
Indus Webtrends March 2000 - April 2001
VK Computers Pvt. Ltd October 1998 - February 2000
Sivagami Supermarket February 1997 - September 1998
Shez Leathers Ltd. April 1996 - January 1997
Skills
Pre-sales, Telecommunications..., eTOM, BSS, Pro*C, Billing Systems, Solution Architecture, Billing Solutions, Unix Shell Scripting, PL/SQL, Global Delivery, Requirements Analysis, Data Migration, Oracle, Professional Services, Telecom BSS, SDLC, Telecommunications, Strategy, Team Management, Business Analysis, Business Process, Integration, Business Requirements, Software Project..., Resource Management
Education
Bharathidasan University 1997 — 2000
MCA, Computer Applications
NetCracker February 2012 - Present
Convergys April 2004 - Present
Virtusa September 2002 - March 2004
Amdocs May 2001 - August 2002
Indus Webtrends March 2000 - April 2001
VK Computers Pvt. Ltd October 1998 - February 2000
Sivagami Supermarket February 1997 - September 1998
Shez Leathers Ltd. April 1996 - January 1997
Skills
Pre-sales, Telecommunications..., eTOM, BSS, Pro*C, Billing Systems, Solution Architecture, Billing Solutions, Unix Shell Scripting, PL/SQL, Global Delivery, Requirements Analysis, Data Migration, Oracle, Professional Services, Telecom BSS, SDLC, Telecommunications, Strategy, Team Management, Business Analysis, Business Process, Integration, Business Requirements, Software Project..., Resource Management
Education
Bharathidasan University 1997 — 2000
MCA, Computer Applications
Roddrick Boyd's Convergys Experience December 2008 - September 2009
Job MT at Corning Incorporated
Industry Nonprofit Organization Management
Experience
Corning Incorporated August 2011 - Present
Reason Mentoring Group October 2009 - April 2012
Convergys December 2008 - September 2009
Education
Belmont Abbey College 2010 — 2015
Bachelor of Applied Science (B.A.Sc.), Clinical, Counseling and Applied Psychology
Central Piedmont Community College 1996 — 2009
Human Services Developmental Disabilities
Corning Incorporated August 2011 - Present
Reason Mentoring Group October 2009 - April 2012
Convergys December 2008 - September 2009
Education
Belmont Abbey College 2010 — 2015
Bachelor of Applied Science (B.A.Sc.), Clinical, Counseling and Applied Psychology
Central Piedmont Community College 1996 — 2009
Human Services Developmental Disabilities
Tammy Parker Tammy Parker's Convergys Experience November 2012 - March 2013
Job Western Division Customer Service Manager at Coram CVS Specialty Infusion Services, Inc.
Industry Consumer Services
Experience
Coram Specialty Infusion Services, Inc. July 2013 - Present
Convergys November 2012 - March 2013
Ashford University September 2011 - April 2012
Johnson Moving & Storage January 2011 - September 2011
PREMIER Bankcard July 2007 - July 2008
MCI/Worldcom/Verizon January 1999 - January 2006
MCI/Worlcom/Verizon January 1989 - January 1999
Skills
Customer Satisfaction, Leadership, Training, Coaching, Software Documentation, Recruiting, Call Centers, Management, Team Building, Customer Service, Process Improvement, Team Leadership
Education
Bellevue University 2008 — 2010
B.S. Human Resources Management, Business and Human Resources
Western Iowa Tech Community College 2006 — 2008
A.A.S, Human Resources Management
Coram Specialty Infusion Services, Inc. July 2013 - Present
Convergys November 2012 - March 2013
Ashford University September 2011 - April 2012
Johnson Moving & Storage January 2011 - September 2011
PREMIER Bankcard July 2007 - July 2008
MCI/Worldcom/Verizon January 1999 - January 2006
MCI/Worlcom/Verizon January 1989 - January 1999
Skills
Customer Satisfaction, Leadership, Training, Coaching, Software Documentation, Recruiting, Call Centers, Management, Team Building, Customer Service, Process Improvement, Team Leadership
Education
Bellevue University 2008 — 2010
B.S. Human Resources Management, Business and Human Resources
Western Iowa Tech Community College 2006 — 2008
A.A.S, Human Resources Management
Vanathy P.Lakshmi, PMP Vanathy P.Lakshmi, PMP's Convergys Experience 2001 - 2003
Job Director, Ecommerce Site Operations at Pier 1 Imports
Industry Computer Software
Experience
Pier 1 Imports January 2015 - Present
Academy Sports + Outdoors August 2014 - January 2015
HSNi - Cornerstone Brands Inc April 2012 - July 2014
HSNi - Frontgate.com GrandinRoad.com October 2010 - April 2012
Kalio November 2007 - October 2010
Standard Register June 2006 - November 2007
Standard Register Corp 2005 - 2006
Convergys Corporation November 2004 - March 2005
Convergys 2001 - 2003
Skills
E-commerce, Business Analysis, Quality Assurance, Web Analytics, CRM, Integration, Analytics, Leadership, Product Management, Agile Methodologies, SDLC, Vendor Management, SEO, Online Marketing, Team Leadership, Software Project..., Requirements Analysis, Process Improvement, Customer Relations, Strategic Planning, Email Marketing, Product Development, Marketing Strategy, Google Analytics, SEM, Business Intelligence, Customer Service, Program Management, Team Management, Digital Marketing, Product Marketing, Business Strategy, Competitive Analysis, Social Media, Problem Solving, Web Design, Negotiation, Website Development, Social Networking, Mentoring, Content Management, Web Project Management, Creative Direction, Offshoring, UAT coordination, Strategy
Education
Bharathidasan University 1997 — 2000
Master of Computer Applications (M.C.A.), Computer Science
Periyar University 1997 — 2000
MCA
Shrimati Indira Gandhi college 1994 — 1997
BSc, Computer Science
Arasunagar Matriculation Higher secondary school
Pier 1 Imports January 2015 - Present
Academy Sports + Outdoors August 2014 - January 2015
HSNi - Cornerstone Brands Inc April 2012 - July 2014
HSNi - Frontgate.com GrandinRoad.com October 2010 - April 2012
Kalio November 2007 - October 2010
Standard Register June 2006 - November 2007
Standard Register Corp 2005 - 2006
Convergys Corporation November 2004 - March 2005
Convergys 2001 - 2003
Skills
E-commerce, Business Analysis, Quality Assurance, Web Analytics, CRM, Integration, Analytics, Leadership, Product Management, Agile Methodologies, SDLC, Vendor Management, SEO, Online Marketing, Team Leadership, Software Project..., Requirements Analysis, Process Improvement, Customer Relations, Strategic Planning, Email Marketing, Product Development, Marketing Strategy, Google Analytics, SEM, Business Intelligence, Customer Service, Program Management, Team Management, Digital Marketing, Product Marketing, Business Strategy, Competitive Analysis, Social Media, Problem Solving, Web Design, Negotiation, Website Development, Social Networking, Mentoring, Content Management, Web Project Management, Creative Direction, Offshoring, UAT coordination, Strategy
Education
Bharathidasan University 1997 — 2000
Master of Computer Applications (M.C.A.), Computer Science
Periyar University 1997 — 2000
MCA
Shrimati Indira Gandhi college 1994 — 1997
BSc, Computer Science
Arasunagar Matriculation Higher secondary school
Charles Grom Charles Grom's Convergys Experience September 2013 - Present
Job Federal Customer Service Reporting Agent at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys September 2013 - Present
Convergys February 2013 - September 2013
Guitar Center August 2007 - July 2012
Guitar Center August 2007 - July 2012
Cardinal Health September 2011 - December 2011
Guitar Center 2007 - 2010
Benedictine University August 2004 - May 2006
Skills
AS400, APS, SAP, Microsoft Office, Outlook, Customer Service, Sales, Sales Management, IBM iSeries, Retail, Lotus Notes, Team Building, Management, Training, Time Management, Data Entry, Inventory Management, Teamwork, Marketing
Education
Benedictine University 2004 — 2008
BA, Philosophy
Benedictine University 2004 — 2006
Bachelor of Arts, Philosophy
College of Lake County 2001 — 2004
Associates, Arts
Carmel High School 1997 — 2001
Convergys September 2013 - Present
Convergys February 2013 - September 2013
Guitar Center August 2007 - July 2012
Guitar Center August 2007 - July 2012
Cardinal Health September 2011 - December 2011
Guitar Center 2007 - 2010
Benedictine University August 2004 - May 2006
Skills
AS400, APS, SAP, Microsoft Office, Outlook, Customer Service, Sales, Sales Management, IBM iSeries, Retail, Lotus Notes, Team Building, Management, Training, Time Management, Data Entry, Inventory Management, Teamwork, Marketing
Education
Benedictine University 2004 — 2008
BA, Philosophy
Benedictine University 2004 — 2006
Bachelor of Arts, Philosophy
College of Lake County 2001 — 2004
Associates, Arts
Carmel High School 1997 — 2001
Loree Smith Loree Smith's Convergys Experience January 2002 - March 2011
Job Senior Accountant Opportunity
Industry Accounting
Experience
Great Plains Technical Services, as contractor for CBRE August 2015 - Present
OptumRx, a division of UnitedHealth Group September 2011 - September 2014
Convergys January 2002 - March 2011
IICS September 1997 - November 2001
Golf Course Superintendents Association of America August 1995 - September 1997
Cookbook Publishers, Inc. 1979 - 1992
Skills
Peachtree, Lacerte, Excel, Word, Outlook, 10 Key, Postage Meter, Calculator, Laser Printers, Lotus Notes, Auditing, Microsoft Excel, Microsoft Word, Account Reconciliation, Team Building, Customer Service, Financial Statements, General Ledger, Payroll, Finance, Accounting, Accounts Payable, Management, Budgets, Accounts Receivable, Leadership, Process Improvement
Education
University of Kansas - Graduate School of Business 1994 — 1995
MS, Accounting
The University of Kansas 1992 — 1995
Bachelor of Science, Accounting and Business Administration
Johnson County Community College 1986 — 1992
Associate's Degree, Liberal Arts and Sciences/Liberal Studies
Bethel University 1975 — 1977
BA, Music Performance
Watertown Senior High School 1972 — 1976
Diploma, General Studies
Great Plains Technical Services, as contractor for CBRE August 2015 - Present
OptumRx, a division of UnitedHealth Group September 2011 - September 2014
Convergys January 2002 - March 2011
IICS September 1997 - November 2001
Golf Course Superintendents Association of America August 1995 - September 1997
Cookbook Publishers, Inc. 1979 - 1992
Skills
Peachtree, Lacerte, Excel, Word, Outlook, 10 Key, Postage Meter, Calculator, Laser Printers, Lotus Notes, Auditing, Microsoft Excel, Microsoft Word, Account Reconciliation, Team Building, Customer Service, Financial Statements, General Ledger, Payroll, Finance, Accounting, Accounts Payable, Management, Budgets, Accounts Receivable, Leadership, Process Improvement
Education
University of Kansas - Graduate School of Business 1994 — 1995
MS, Accounting
The University of Kansas 1992 — 1995
Bachelor of Science, Accounting and Business Administration
Johnson County Community College 1986 — 1992
Associate's Degree, Liberal Arts and Sciences/Liberal Studies
Bethel University 1975 — 1977
BA, Music Performance
Watertown Senior High School 1972 — 1976
Diploma, General Studies
Janine (Baker) Lewis's Convergys Experience 1999 - 2000
Job Senior Project Manager at Michelin
Industry Automotive
Experience
Michelin North America September 2013 - Present
Manufacture Française des Pneumatiques Michelin January 2010 - August 2013
Michelin North America August 2005 - January 2010
RBC 2002 - 2005
GE Power & Water 2000 - 2002
Convergys 1999 - 2000
Wiztec Solutions 1996 - 1998
Milliken & Company July 1995 - February 1996
Waters June 1993 - March 1995
Digital Equipment Corporation 1987 - 1993
Skills
PMO, PMP, MS Project, Six Sigma, Software Project..., Project Planning, Software Development, Project Execution, Project Management, Management, Project Portfolio..., Process Improvement, Requirements Analysis, Business Analysis, Integration, Business Process, IT Management, SDLC, IT Strategy, Business Process..., ERP, Microsoft Project
Education
Clark University 1987 — 1992
MBA, Business Administration
Bentley University 1980 — 1984
B.S., Computer Information Systems
Dale Carnegie
Michelin North America September 2013 - Present
Manufacture Française des Pneumatiques Michelin January 2010 - August 2013
Michelin North America August 2005 - January 2010
RBC 2002 - 2005
GE Power & Water 2000 - 2002
Convergys 1999 - 2000
Wiztec Solutions 1996 - 1998
Milliken & Company July 1995 - February 1996
Waters June 1993 - March 1995
Digital Equipment Corporation 1987 - 1993
Skills
PMO, PMP, MS Project, Six Sigma, Software Project..., Project Planning, Software Development, Project Execution, Project Management, Management, Project Portfolio..., Process Improvement, Requirements Analysis, Business Analysis, Integration, Business Process, IT Management, SDLC, IT Strategy, Business Process..., ERP, Microsoft Project
Education
Clark University 1987 — 1992
MBA, Business Administration
Bentley University 1980 — 1984
B.S., Computer Information Systems
Dale Carnegie
Brett Hollywood Brett Hollywood's Convergys Experience 2001 - 2002
Job Change, Release & Deployment Management | ITS Operations & Support
Industry Information Technology and Services
Experience
COUNTRY Financial® March 2015 - Present
CGN Global 2008 - March 2015
Amdocs 2007 - 2008
Blackwell Global Consulting 2003 - 2007
Convergys 2001 - 2002
Amdocs 1998 - 2001
Motorola 1989 - 1998
Skills
Program Management, Process Improvement, Change Management, Business Analysis, Cross-functional Team..., Project Management, Organizational..., Telecommunications, SDLC, Requirements Analysis, Management Consulting, Team Management, Management, Team Leadership, Analysis, Product Management, Leadership, Strategy, Team Building, Project Portfolio..., Project Planning, PMO, Project Delivery, MS Project, Business Intelligence, ITIL, Software Development, Agile Methodologies, Resource Management, CRM, IT Service Management, Consulting, Pre-sales, Outsourcing, IT Management, Business Transformation, Six Sigma, Process Engineering, Business Strategy, Enterprise Software, Service Delivery, Professional Services
Education
Benedictine University
MS, Management & Organizational Behavior
University of Illinois at Urbana-Champaign
BS, Engineering
COUNTRY Financial® March 2015 - Present
CGN Global 2008 - March 2015
Amdocs 2007 - 2008
Blackwell Global Consulting 2003 - 2007
Convergys 2001 - 2002
Amdocs 1998 - 2001
Motorola 1989 - 1998
Skills
Program Management, Process Improvement, Change Management, Business Analysis, Cross-functional Team..., Project Management, Organizational..., Telecommunications, SDLC, Requirements Analysis, Management Consulting, Team Management, Management, Team Leadership, Analysis, Product Management, Leadership, Strategy, Team Building, Project Portfolio..., Project Planning, PMO, Project Delivery, MS Project, Business Intelligence, ITIL, Software Development, Agile Methodologies, Resource Management, CRM, IT Service Management, Consulting, Pre-sales, Outsourcing, IT Management, Business Transformation, Six Sigma, Process Engineering, Business Strategy, Enterprise Software, Service Delivery, Professional Services
Education
Benedictine University
MS, Management & Organizational Behavior
University of Illinois at Urbana-Champaign
BS, Engineering
Julie Rudinski Julie Rudinski's Convergys Experience 1999 - 2007
Job Author at Self employed Author
Industry Information Technology and Services
Experience
Self employed Author September 2013 - Present
Alpha Coyote Consulting October 2007 - December 2012
A Better Solution, Inc December 2006 - August 2009
General Dynamics December 2006 - August 2009
Convergys 1999 - 2007
Raytheon 1996 - 1999
Skills
ClearCase, Configuration Management, Perl, Process Improvement, Requirements Analysis, Program Management, Integration, Business Analysis, Software Development, Solution Architecture, Unix, Software Project..., Project Management, Oracle, InstallShield, Software Configuration...
Education
Binghamton University 1994 — 1995
Broome Community College 1992 — 1994
AA
Self employed Author September 2013 - Present
Alpha Coyote Consulting October 2007 - December 2012
A Better Solution, Inc December 2006 - August 2009
General Dynamics December 2006 - August 2009
Convergys 1999 - 2007
Raytheon 1996 - 1999
Skills
ClearCase, Configuration Management, Perl, Process Improvement, Requirements Analysis, Program Management, Integration, Business Analysis, Software Development, Solution Architecture, Unix, Software Project..., Project Management, Oracle, InstallShield, Software Configuration...
Education
Binghamton University 1994 — 1995
Broome Community College 1992 — 1994
AA
Lynne Wiggins-Lindsey Lynne Wiggins-Lindsey's Convergys Experience February 2015 - Present
Job Advisor, CSR, and Law student
Industry Consumer Services
Experience
Teleperformance June 2015 - Present
Convergys February 2015 - Present
Arise Virtual Solutions Inc. June 2014 - Present
East Washington Heights January 2009 - Present
Xscape Theaters June 2013 - February 2014
Fairfax County Court house February 2013 - February 2014
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, C++, HTML, Java, Windows, Access, Strategic Planning, Project Management, Leadership, Customer Satisfaction, Time Management, Data Entry, Outlook, Team Leadership, Analysis, Call Centers, Troubleshooting, Data Analysis, Administration, Software Documentation, Interviews
Education
Bellevue University 2015 — 2018
Bachelor of Applied Science (B.A.Sc.), Legal Studies, General
University of Maryland University College 2014 — 2015
Bachelor's Degree, Legal Studies, General, Sophomore
Kaplan University 2010 — 2012
Associate's Degree, Paralegal
Teleperformance June 2015 - Present
Convergys February 2015 - Present
Arise Virtual Solutions Inc. June 2014 - Present
East Washington Heights January 2009 - Present
Xscape Theaters June 2013 - February 2014
Fairfax County Court house February 2013 - February 2014
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, C++, HTML, Java, Windows, Access, Strategic Planning, Project Management, Leadership, Customer Satisfaction, Time Management, Data Entry, Outlook, Team Leadership, Analysis, Call Centers, Troubleshooting, Data Analysis, Administration, Software Documentation, Interviews
Education
Bellevue University 2015 — 2018
Bachelor of Applied Science (B.A.Sc.), Legal Studies, General
University of Maryland University College 2014 — 2015
Bachelor's Degree, Legal Studies, General, Sophomore
Kaplan University 2010 — 2012
Associate's Degree, Paralegal
Héctor Polanco Héctor Polanco's Convergys Experience 2008 - 2011
Job Professional Sales Channel Financial Controller at Duracell
Industry Executive Office
Experience
Independent Private Equity Projects 2013 - 2014
Ernst & Young (Central America), S.A. 2012 - 2013
Convergys 2008 - 2011
eq-Life Stores LLC October 2007 - March 2008
Office of Héctor A. Polanco 2000 - 2008
Procter & Gamble 1994 - 1996
Procter & Gamble 1993 - 1994
Education
University of Chicago Law School 1996 — 1999
JD
Washington University in St. Louis - Olin Business School 1991 — 1993
MBA
Bentley University 1987 — 1989
B.S., Finance
Independent Private Equity Projects 2013 - 2014
Ernst & Young (Central America), S.A. 2012 - 2013
Convergys 2008 - 2011
eq-Life Stores LLC October 2007 - March 2008
Office of Héctor A. Polanco 2000 - 2008
Procter & Gamble 1994 - 1996
Procter & Gamble 1993 - 1994
Education
University of Chicago Law School 1996 — 1999
JD
Washington University in St. Louis - Olin Business School 1991 — 1993
MBA
Bentley University 1987 — 1989
B.S., Finance
Ricardo A. Yaka Ricardo A. Yaka's Convergys Experience October 2013 - Present
Job Technical Support Representative 1 at Convergys
Industry Information Technology and Services
Experience
Convergys October 2013 - Present
City of Orlando July 2013 - Present
The JESUS Film Project July 2012 - October 2012
Englewood Baptist Church January 2000 - April 2012
Bergen Community College August 2002 - May 2005
Bergen Community College May 2002 - May 2004
Skills
Computer Hardware, Troubleshooting, CSS, Help Desk Support, Technical Support, HTML, Customer Service, Microsoft Office, PC Building, PC Troubleshooting, XHTML, Win XP, Win 7, AutoCAD, MS Word, MS Excel, MS Access, MS Outlook, MS Power Point, Mac OS X, iOS
Education
DeVry University - Online 2009 — 2012
Bachelor of Science (B.S.), Computer Systems Networking and Telecommunications, 3.6
Bergen Community College 1998 — 2004
Associates in Applied Science, Web Development & Management, 3.6
Convergys October 2013 - Present
City of Orlando July 2013 - Present
The JESUS Film Project July 2012 - October 2012
Englewood Baptist Church January 2000 - April 2012
Bergen Community College August 2002 - May 2005
Bergen Community College May 2002 - May 2004
Skills
Computer Hardware, Troubleshooting, CSS, Help Desk Support, Technical Support, HTML, Customer Service, Microsoft Office, PC Building, PC Troubleshooting, XHTML, Win XP, Win 7, AutoCAD, MS Word, MS Excel, MS Access, MS Outlook, MS Power Point, Mac OS X, iOS
Education
DeVry University - Online 2009 — 2012
Bachelor of Science (B.S.), Computer Systems Networking and Telecommunications, 3.6
Bergen Community College 1998 — 2004
Associates in Applied Science, Web Development & Management, 3.6
Gopi Venkatesan Gopi Venkatesan's Convergys Experience October 1998 - May 2012
Job Solution Architect
Industry Telecommunications
Experience
NetCracker May 2012 - Present
NETCRACKER TECHNOLOGY SOLUTIONS LIMITED May 2012 - Present
Verizon Wireless 2013 - 2013
Convergys October 1998 - May 2012
HCL Technologies August 1996 - April 2000
EASI Technologies July 1995 - July 1996
EASI April 1993 - June 1995
Skills
Solution Architecture, Requirements Analysis, SDLC, Telecommunications, SOA, Integration, Unix, Release Management, Oracle, Pre-sales, PL/SQL, Solaris, Weblogic, Software Project..., Open Source Software, Enterprise Architecture, Software Development, Agile Methodologies, SQL, Business Analysis, Java Enterprise Edition, Systems Analysis, Unix Shell Scripting, Java, Perl, Web Services, SOAP, Requirements Gathering, Data Migration, Data Warehousing, Scrum
Education
Madurai Kamaraj University 1990 — 1993
Masters in Computer Application
Thiagarajar College of Engineering 1990 — 1993
MCA
Bharathiar University 1987 — 1990
NetCracker May 2012 - Present
NETCRACKER TECHNOLOGY SOLUTIONS LIMITED May 2012 - Present
Verizon Wireless 2013 - 2013
Convergys October 1998 - May 2012
HCL Technologies August 1996 - April 2000
EASI Technologies July 1995 - July 1996
EASI April 1993 - June 1995
Skills
Solution Architecture, Requirements Analysis, SDLC, Telecommunications, SOA, Integration, Unix, Release Management, Oracle, Pre-sales, PL/SQL, Solaris, Weblogic, Software Project..., Open Source Software, Enterprise Architecture, Software Development, Agile Methodologies, SQL, Business Analysis, Java Enterprise Edition, Systems Analysis, Unix Shell Scripting, Java, Perl, Web Services, SOAP, Requirements Gathering, Data Migration, Data Warehousing, Scrum
Education
Madurai Kamaraj University 1990 — 1993
Masters in Computer Application
Thiagarajar College of Engineering 1990 — 1993
MCA
Bharathiar University 1987 — 1990
Reggie Anderson Reggie Anderson's Convergys Experience May 2011 - August 2011
Job Warehouse Supervisor/Dispatcher at Edgewater Investments LLC
Industry Warehousing
Experience
Edgewater Investments LLC June 2013 - Present
FTS USA (Time Warner Cable Contractor) August 2011 - June 2013
Convergys May 2011 - August 2011
Dynotec, Inc December 2010 - February 2011
DirectBuy October 2010 - October 2010
Securitas USA May 2008 - October 2010
Digital Dish September 2006 - May 2008
Skills
PC, AutoCAD, Autodesk, Customer Service, Revit, Architectural Drafting, Mechanicla Drafter, LEED, Microsoft Office, Security, Civil Drafter, Adobe Illustrator, Adobe Photoshop, PowerPoint, Excel, Printers, Plotters, Windows 7, Windows, Windows XP Professional, Mac OS, 3D Studio Max, 3D rendering, XP, Photoshop, Illustrator, Microsoft Excel, Training, Microsoft Word, Customer Satisfaction, Leadership, Computer Hardware, Access, Architectural Drawings, Data Entry, Software Documentation, Time Management, Outlook, Manufacturing, Process Scheduler, Lotus Notes
Education
ITT Technical Institute 2008 — 2010
Associate of Applied Science, Computer Drafting and Design
Berea College 2002 — 2006
Edgewater Investments LLC June 2013 - Present
FTS USA (Time Warner Cable Contractor) August 2011 - June 2013
Convergys May 2011 - August 2011
Dynotec, Inc December 2010 - February 2011
DirectBuy October 2010 - October 2010
Securitas USA May 2008 - October 2010
Digital Dish September 2006 - May 2008
Skills
PC, AutoCAD, Autodesk, Customer Service, Revit, Architectural Drafting, Mechanicla Drafter, LEED, Microsoft Office, Security, Civil Drafter, Adobe Illustrator, Adobe Photoshop, PowerPoint, Excel, Printers, Plotters, Windows 7, Windows, Windows XP Professional, Mac OS, 3D Studio Max, 3D rendering, XP, Photoshop, Illustrator, Microsoft Excel, Training, Microsoft Word, Customer Satisfaction, Leadership, Computer Hardware, Access, Architectural Drawings, Data Entry, Software Documentation, Time Management, Outlook, Manufacturing, Process Scheduler, Lotus Notes
Education
ITT Technical Institute 2008 — 2010
Associate of Applied Science, Computer Drafting and Design
Berea College 2002 — 2006
Scott Glenn's Convergys Experience February 2010 - May 2011
Job UC Collaboration Engineer @ World Wide Technology
Industry Information Technology and Services
Experience
World Wide Technology November 2013 - Present
First National Bank of Omaha September 2012 - November 2013
SAIC May 2012 - August 2012
ITT Exelis November 2011 - May 2012
Mutual Telecom Services May 2011 - November 2011
Convergys February 2010 - May 2011
Convergys Corporation February 2010 - May 2011
Vital Support Systems January 2009 - February 2010
Alegent Health June 2004 - January 2009
Prime Communications 2003 - 2004
Skills
CCNA, Cisco Technologies, Cisco Call Manager, VoIP, Switches, Routers, Troubleshooting, Cisco IOS, Unified Communications, Network Administration, Telephony, NCSS, DNS, Computer Network..., Servers, Cisco VoIP, H.323, Networking, Security, Windows Server, Network Engineering, Firewalls, Telecommunications, Cisco Routers, Wireless, Data Center, Cisco Certified, TCP/IP, Help Desk Support, DHCP, VPN, Operating Systems, Disaster Recovery, IP, VMware, VMware ESX
Education
Bellevue University 2001 — 2008
Bachelors of Science, Business Information Systems
College of Saint Mary 1999 — 2000
Certificate, Telecommunications Systems Management
Elkhorn High School 1990 — 1993
World Wide Technology November 2013 - Present
First National Bank of Omaha September 2012 - November 2013
SAIC May 2012 - August 2012
ITT Exelis November 2011 - May 2012
Mutual Telecom Services May 2011 - November 2011
Convergys February 2010 - May 2011
Convergys Corporation February 2010 - May 2011
Vital Support Systems January 2009 - February 2010
Alegent Health June 2004 - January 2009
Prime Communications 2003 - 2004
Skills
CCNA, Cisco Technologies, Cisco Call Manager, VoIP, Switches, Routers, Troubleshooting, Cisco IOS, Unified Communications, Network Administration, Telephony, NCSS, DNS, Computer Network..., Servers, Cisco VoIP, H.323, Networking, Security, Windows Server, Network Engineering, Firewalls, Telecommunications, Cisco Routers, Wireless, Data Center, Cisco Certified, TCP/IP, Help Desk Support, DHCP, VPN, Operating Systems, Disaster Recovery, IP, VMware, VMware ESX
Education
Bellevue University 2001 — 2008
Bachelors of Science, Business Information Systems
College of Saint Mary 1999 — 2000
Certificate, Telecommunications Systems Management
Elkhorn High School 1990 — 1993
Karthikeyan Pushpanathan's Convergys Experience 2004 - 2005
Job Manager Operations
Industry Banking
Experience
Capital One September 2015 - Present
Cognizant Technology Solutions 2005 - Present
JPMorgan Chase March 2006 - February 2009
Convergys 2004 - 2005
Infotech Enterprises Limited 2001 - 2004
Education
Bharathiar University 1992 — 1996
Bachelor of Engineering (BE), Electronics and communication
Capital One September 2015 - Present
Cognizant Technology Solutions 2005 - Present
JPMorgan Chase March 2006 - February 2009
Convergys 2004 - 2005
Infotech Enterprises Limited 2001 - 2004
Education
Bharathiar University 1992 — 1996
Bachelor of Engineering (BE), Electronics and communication
David Arrington's Convergys Experience 2013 - 2014
Job IT Administrator at Commerce Real Estate Solutions Cushman & Wakefield Alliance Member
Industry Information Technology and Services
Experience
Commerce Real Estate Solutions Cushman & Wakefield Alliance Member 2015 - Present
Unisys 2014 - 2015
Convergys 2013 - 2014
Republican Party of Virginia September 2009 - November 2009
Skills
Social Networking, Data Entry, Critical Thinking, Microsoft Office, Cashiering, Customer Service, Information Technology, Visual Basic, HTML, CSS, PHP, JavaScript, Political Campaigns, Teamwork, Time Management, Social Media, Microsoft Word, Leadership, Sales, Facebook, Microsoft Excel, Community Outreach, Higher Education, Outlook, Telephone Skills, Editing, Team Leadership, Customer Satisfaction, Creative Writing, Problem Solving, Government, English, Politics, Training, Program Management, Policy, Retail, Project Management, Call Centers, Access, Photoshop, OS X
Education
Liberty University 2009 — 2015
Bachelor’s Degree, Business Management Information Systems: Strategic Intelligence
Liberty University 2009 — 2013
Associate of Arts (A.A.), Business Management Information Systems
Biola University
Commerce Real Estate Solutions Cushman & Wakefield Alliance Member 2015 - Present
Unisys 2014 - 2015
Convergys 2013 - 2014
Republican Party of Virginia September 2009 - November 2009
Skills
Social Networking, Data Entry, Critical Thinking, Microsoft Office, Cashiering, Customer Service, Information Technology, Visual Basic, HTML, CSS, PHP, JavaScript, Political Campaigns, Teamwork, Time Management, Social Media, Microsoft Word, Leadership, Sales, Facebook, Microsoft Excel, Community Outreach, Higher Education, Outlook, Telephone Skills, Editing, Team Leadership, Customer Satisfaction, Creative Writing, Problem Solving, Government, English, Politics, Training, Program Management, Policy, Retail, Project Management, Call Centers, Access, Photoshop, OS X
Education
Liberty University 2009 — 2015
Bachelor’s Degree, Business Management Information Systems: Strategic Intelligence
Liberty University 2009 — 2013
Associate of Arts (A.A.), Business Management Information Systems
Biola University
Nicanor Bautista Nicanor Bautista's Convergys Experience July 2015 - Present
Job Operations Manager at Convergys Corporation
Industry Consumer Services
Experience
Convergys July 2015 - Present
Convergys Corporation January 2010 - Present
Convergys Corporation December 2008 - September 2010
Convergys Corporation October 2008 - December 2008
Convergys Corporation December 2007 - October 2008
Grand Strand Sports & Imports/Kia of Greenville January 2005 - September 2007
Skills
Call Centers, BPO, Customer Service, Operations Management, Customer Satisfaction, Workforce Management, Service Delivery, Team Management, Vendor Management, Outsourcing, Process Improvement, Customer Experience, Management, Performance Management, Team Building, Microsoft Office, Team Leadership, Microsoft Excel, Sla, Outlook, CRM, Training, Leadership, Customer Retention, Change Management
Education
Bellevue University 2008 — 2012
Certification, Customer Contact Center Management
South Lenoir High School 1992 — 1996
Diploma, General Education
Convergys July 2015 - Present
Convergys Corporation January 2010 - Present
Convergys Corporation December 2008 - September 2010
Convergys Corporation October 2008 - December 2008
Convergys Corporation December 2007 - October 2008
Grand Strand Sports & Imports/Kia of Greenville January 2005 - September 2007
Skills
Call Centers, BPO, Customer Service, Operations Management, Customer Satisfaction, Workforce Management, Service Delivery, Team Management, Vendor Management, Outsourcing, Process Improvement, Customer Experience, Management, Performance Management, Team Building, Microsoft Office, Team Leadership, Microsoft Excel, Sla, Outlook, CRM, Training, Leadership, Customer Retention, Change Management
Education
Bellevue University 2008 — 2012
Certification, Customer Contact Center Management
South Lenoir High School 1992 — 1996
Diploma, General Education
Anay Joshi's Convergys Experience September 2009 - June 2010
Job Software Design Engineer at ASML
Industry Semiconductors
Experience
ASML January 2012 - Present
ASML June 2011 - August 2011
Convergys September 2009 - June 2010
Skills
C, C++, Python, Windows, Unix, Linux, Operating Systems, TCP/IP, Object Oriented Design, Software Engineering, OOP, UML, Algorithms, Software Design
Education
State University of New York at Binghamton 2010 — 2012
Master of Science (MS), Computer Science
Pune University 2005 — 2009
Bachelor of Engineering (BE), Information Technology, First Class
ASML January 2012 - Present
ASML June 2011 - August 2011
Convergys September 2009 - June 2010
Skills
C, C++, Python, Windows, Unix, Linux, Operating Systems, TCP/IP, Object Oriented Design, Software Engineering, OOP, UML, Algorithms, Software Design
Education
State University of New York at Binghamton 2010 — 2012
Master of Science (MS), Computer Science
Pune University 2005 — 2009
Bachelor of Engineering (BE), Information Technology, First Class
La'Toya Waugaman La'Toya Waugaman's Convergys Experience December 2004 - March 2005
Job Regulatory Review Manager at Heartbeat Ideas
Industry Marketing and Advertising
Experience
Heartbeat Ideas January 2015 - Present
DigitasHealth January 2013 - December 2014
Digitas Health December 2010 - January 2013
Gemini Recruitment LLC August 2005 - May 2006
Select Personnel Services April 2005 - July 2005
Convergys December 2004 - March 2005
Skills
Lotus Notes, Microsoft Office, Microsoft Excel, Microsoft Word, Adobe Acrobat, Meeting Planning, Meeting Scheduling, Team Building, Team Management, Project Delivery, Client Liaison, Conflict Resolution, Customer Service, General Office Skills, Software Documentation
Education
SUNY Empire State College 2008 — 2010
Bachelor of Arts, Comapartive Religion, 3.78
Bergen Community College 2006 — 2007
History
Heartbeat Ideas January 2015 - Present
DigitasHealth January 2013 - December 2014
Digitas Health December 2010 - January 2013
Gemini Recruitment LLC August 2005 - May 2006
Select Personnel Services April 2005 - July 2005
Convergys December 2004 - March 2005
Skills
Lotus Notes, Microsoft Office, Microsoft Excel, Microsoft Word, Adobe Acrobat, Meeting Planning, Meeting Scheduling, Team Building, Team Management, Project Delivery, Client Liaison, Conflict Resolution, Customer Service, General Office Skills, Software Documentation
Education
SUNY Empire State College 2008 — 2010
Bachelor of Arts, Comapartive Religion, 3.78
Bergen Community College 2006 — 2007
History
Tiffany Brasch's Convergys Experience February 2006 - April 2006
Job Child and Family Service Specialist Initial Assessment at Nebraska Department of Health and Human Services
Industry Mental Health Care
Experience
Nebraska Department of Health and Human Services September 2015 - Present
OMNI Behavioral Health April 2014 - April 2015
OMNI Behavioral Health November 2013 - April 2014
OMNI Behavioral Health May 2012 - November 2013
Alegent Creighton Health September 2011 - May 2012
Walgreens November 2007 - April 2008
Convergys February 2006 - April 2006
West Corporation February 2005 - February 2006
Skills
Developmental..., Behavioral Health, Case Managment, HIPAA, Case Management, Policy, Therapists, Written Communication, Teamwork, Program Management, Mental Health Counseling, Community Outreach, Psychology, Post Traumatic Stress, Patient Advocacy, Medical Terminology, Adolescents, Administrative..., Medical Records, Crisis Intervention, Psychological Assessment, Office Management, Cpr Certified, Young Adults, Family Services, Case Management Services, Co-occurring Disorders, Social Services, Child Development, Anger Management, Dual Diagnosis, Group Homes, Team Management, Staff Supervision, Coaching Staff, Therapeutic Crisis..., Behavior Modification, CPR Certified, Coaching
Education
Bellevue University 2013 — 2015
Master of Public Administration (M.P.A.), Public Administration
Bellevue University 2010 — 2011
B.S, Behavioral Sciences
Burke High School 1999 — 2003
High School Diploma
Nebraska Department of Health and Human Services September 2015 - Present
OMNI Behavioral Health April 2014 - April 2015
OMNI Behavioral Health November 2013 - April 2014
OMNI Behavioral Health May 2012 - November 2013
Alegent Creighton Health September 2011 - May 2012
Walgreens November 2007 - April 2008
Convergys February 2006 - April 2006
West Corporation February 2005 - February 2006
Skills
Developmental..., Behavioral Health, Case Managment, HIPAA, Case Management, Policy, Therapists, Written Communication, Teamwork, Program Management, Mental Health Counseling, Community Outreach, Psychology, Post Traumatic Stress, Patient Advocacy, Medical Terminology, Adolescents, Administrative..., Medical Records, Crisis Intervention, Psychological Assessment, Office Management, Cpr Certified, Young Adults, Family Services, Case Management Services, Co-occurring Disorders, Social Services, Child Development, Anger Management, Dual Diagnosis, Group Homes, Team Management, Staff Supervision, Coaching Staff, Therapeutic Crisis..., Behavior Modification, CPR Certified, Coaching
Education
Bellevue University 2013 — 2015
Master of Public Administration (M.P.A.), Public Administration
Bellevue University 2010 — 2011
B.S, Behavioral Sciences
Burke High School 1999 — 2003
High School Diploma
Elba Colón Elba Colón's Convergys Experience January 1997 - August 2001
Job Lifestyle Entrepreneur
Industry Internet
Experience
Cass Information Systems June 2012 - Present
Ohio Department of Job and Family Services January 2002 - June 2012
Convergys January 1997 - August 2001
Skills
Management, Project Management, Customer Service, Strategic Planning, Leadership, Sales, Marketing, Public Speaking, Microsoft Word, Microsoft Excel, Human Resources, Social Networking, Training, Data Entry, Time Management, Interviews, Employee Relations, Employee Benefits
Education
Columbus State Community College 2003 — 2003
Spanish Language and Literature
Berkeley College 1990 — 1992
Associate's degree, Business Administration and Management, General
Kaiserslautern American High School
High School, General Studies
Cass Information Systems June 2012 - Present
Ohio Department of Job and Family Services January 2002 - June 2012
Convergys January 1997 - August 2001
Skills
Management, Project Management, Customer Service, Strategic Planning, Leadership, Sales, Marketing, Public Speaking, Microsoft Word, Microsoft Excel, Human Resources, Social Networking, Training, Data Entry, Time Management, Interviews, Employee Relations, Employee Benefits
Education
Columbus State Community College 2003 — 2003
Spanish Language and Literature
Berkeley College 1990 — 1992
Associate's degree, Business Administration and Management, General
Kaiserslautern American High School
High School, General Studies
Shekhar Agrawal Shekhar Agrawal's Convergys Experience July 2011 - September 2011
Job Director, Data Science at Comcast
Industry Media Production
Experience
Comcast May 2015 - Present
Comcast November 2014 - May 2015
Comcast June 2014 - November 2014
AOL February 2012 - June 2014
Convergys July 2011 - September 2011
University of Cincinnati November 2010 - July 2011
University of Cincinnati January 2010 - December 2010
PricewaterhouseCoopers July 2007 - August 2009
Skills
Machine Learning, Python, Data Mining, Matlab, R, C++, MySQL, Hadoop, Databases, OOP, Java, Unsupervised Learning, Statistics, Lucene, Artificial Neural..., MongoDB, Shell Scripting, Unix, Algorithms, Natural Language..., Data Analytics, SQL, Statistical Modeling, supervised learning, Big Data, Information Retrieval, NLP, Statistical Analysis, Memcached
Education
University of Cincinnati 2009 — 2011
Masters in Science, Electrical Engineering
Birla Institute of Technology 2003 — 2007
BTech, Electrical and Electronics Engineering
DAV JVM Shyamali 1999 — 2001
High School, Science
ST. Xavier's school 1990 — 1999
Grade 10, Science
Comcast May 2015 - Present
Comcast November 2014 - May 2015
Comcast June 2014 - November 2014
AOL February 2012 - June 2014
Convergys July 2011 - September 2011
University of Cincinnati November 2010 - July 2011
University of Cincinnati January 2010 - December 2010
PricewaterhouseCoopers July 2007 - August 2009
Skills
Machine Learning, Python, Data Mining, Matlab, R, C++, MySQL, Hadoop, Databases, OOP, Java, Unsupervised Learning, Statistics, Lucene, Artificial Neural..., MongoDB, Shell Scripting, Unix, Algorithms, Natural Language..., Data Analytics, SQL, Statistical Modeling, supervised learning, Big Data, Information Retrieval, NLP, Statistical Analysis, Memcached
Education
University of Cincinnati 2009 — 2011
Masters in Science, Electrical Engineering
Birla Institute of Technology 2003 — 2007
BTech, Electrical and Electronics Engineering
DAV JVM Shyamali 1999 — 2001
High School, Science
ST. Xavier's school 1990 — 1999
Grade 10, Science
Jeffrey Warner Jeffrey Warner's Convergys Experience October 2006 - April 2007
Job Senior Admissions Advisor at Kaplan University
Industry Education Management
Experience
Kaplan University October 2011 - Present
Interactive Response Technologies, (IRT) July 2009 - August 2010
Convergys October 2006 - April 2007
Skills
Career Counseling, Organizational..., Student Recruiting, Organizing Meetings, Mediation, Adult Education, Admissions, Student Affairs, Microsoft Word, Wellness Coaching, Computer Proficiency, Works well in a team, Work Ethic, Computers, Workplace Harassment, Compliance, Public Speaking, Call Centers, E-Learning, CampusVue, Telecommunications, Higher Education, Higher Education..., Staff Development, Employee Relations, Employee Engagement, Student Financial Aid, Leadership Development, Microsoft Excel, PowerPoint, Academic Advising, Students, Training, Customer Service, Microsoft Office
Education
Kaplan University 2013 — 2015
Master's Degree, Applied Behavior Analysis - Psychology
Bethune-Cookman University 2005 — 2010
Bachelor of Science (BS), Psychology
Kaplan University October 2011 - Present
Interactive Response Technologies, (IRT) July 2009 - August 2010
Convergys October 2006 - April 2007
Skills
Career Counseling, Organizational..., Student Recruiting, Organizing Meetings, Mediation, Adult Education, Admissions, Student Affairs, Microsoft Word, Wellness Coaching, Computer Proficiency, Works well in a team, Work Ethic, Computers, Workplace Harassment, Compliance, Public Speaking, Call Centers, E-Learning, CampusVue, Telecommunications, Higher Education, Higher Education..., Staff Development, Employee Relations, Employee Engagement, Student Financial Aid, Leadership Development, Microsoft Excel, PowerPoint, Academic Advising, Students, Training, Customer Service, Microsoft Office
Education
Kaplan University 2013 — 2015
Master's Degree, Applied Behavior Analysis - Psychology
Bethune-Cookman University 2005 — 2010
Bachelor of Science (BS), Psychology
Bria Johnson Bria Johnson's Convergys Experience July 2015 - Present
Job Student at BethuneCookman University
Industry Medical Practice
Experience
Convergys July 2015 - Present
Forever 21 October 2014 - Present
Bethune-Cookman University August 2013 - March 2014
Skills
Microsoft Office, Public Speaking, Microsoft Excel, PowerPoint, Customer Service, Microsoft Word, Event Planning
Education
Bethune-Cookman University 2011 — 2015
Biology ( Bachelor of Science)
Duncan Upshaw Fletcher High School 2008 — 2011
High School Diploma, Graduate 2011
Convergys July 2015 - Present
Forever 21 October 2014 - Present
Bethune-Cookman University August 2013 - March 2014
Skills
Microsoft Office, Public Speaking, Microsoft Excel, PowerPoint, Customer Service, Microsoft Word, Event Planning
Education
Bethune-Cookman University 2011 — 2015
Biology ( Bachelor of Science)
Duncan Upshaw Fletcher High School 2008 — 2011
High School Diploma, Graduate 2011
Velda Walker--MBA Velda Walker--MBA's Convergys Experience June 2010 - November 2010
Job Corporate Support Analyst, Pricing, Quality, Sales & Marketing Admin Support, Customer Relations
Industry Automotive
Experience
Cummins Inc. March 2013 - Present
Carlex Glass America October 2011 - May 2012
Fanuc Robotics America January 2011 - May 2011
Houghton International November 2010 - January 2011
Convergys June 2010 - November 2010
Akebono Engineering Center December 2006 - November 2008
Akebono Brake Corporation May 2003 - December 2006
Aladdin Temp-Rite, LLC April 2001 - September 2002
Asurion June 1999 - September 2002
Aladdin Temp-Rite, LLC February 2000 - April 2001
Skills
Forecasting, Product Development, Product Marketing, Cross-functional Team..., Training, Management, Purchasing, Sales, Program Management, Sales Operations, Process Improvement, Customer Service, Automotive, Continuous Improvement, Leadership, Pricing, Team Building
Education
Bethel University, College of Professional Studies 2012 — 2014
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
The University of Tennessee at Chattanooga 1987 — 1989
Bachelors of Science, Human Ecology-Business
Cummins Inc. March 2013 - Present
Carlex Glass America October 2011 - May 2012
Fanuc Robotics America January 2011 - May 2011
Houghton International November 2010 - January 2011
Convergys June 2010 - November 2010
Akebono Engineering Center December 2006 - November 2008
Akebono Brake Corporation May 2003 - December 2006
Aladdin Temp-Rite, LLC April 2001 - September 2002
Asurion June 1999 - September 2002
Aladdin Temp-Rite, LLC February 2000 - April 2001
Skills
Forecasting, Product Development, Product Marketing, Cross-functional Team..., Training, Management, Purchasing, Sales, Program Management, Sales Operations, Process Improvement, Customer Service, Automotive, Continuous Improvement, Leadership, Pricing, Team Building
Education
Bethel University, College of Professional Studies 2012 — 2014
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
The University of Tennessee at Chattanooga 1987 — 1989
Bachelors of Science, Human Ecology-Business
Taundra Woodard Jordan's Convergys Experience November 2001 - January 2007
Job Vice president at iQor
Industry Outsourcing/Offshoring
Experience
Mary Kay Inc. November 2014 - Present
iQor January 2007 - Present
Convergys November 2001 - January 2007
APAC SCM Ltd January 2000 - November 2001
American Express April 1992 - October 1999
Skills
Project Management, Call Centers, Process Scheduler, Customer Service, Time Management, Team Building, Customer Satisfaction, Team Leadership, Management, Leadership, Operations Management, Performance Management, Vendor Management, Outsourcing, Process Improvement, Training, Workforce Management
Education
Bennett College for Women 1987 — 1991
Bachelor of Arts and sciences, Communications/political science
University of North Carolina at Chapel Hill 1986 — 1987
Studied Communications, Audiovisual Communications Technologies/Technicians
Dudley high school 1983 — 1986
General Education, General Education
Mary Kay Inc. November 2014 - Present
iQor January 2007 - Present
Convergys November 2001 - January 2007
APAC SCM Ltd January 2000 - November 2001
American Express April 1992 - October 1999
Skills
Project Management, Call Centers, Process Scheduler, Customer Service, Time Management, Team Building, Customer Satisfaction, Team Leadership, Management, Leadership, Operations Management, Performance Management, Vendor Management, Outsourcing, Process Improvement, Training, Workforce Management
Education
Bennett College for Women 1987 — 1991
Bachelor of Arts and sciences, Communications/political science
University of North Carolina at Chapel Hill 1986 — 1987
Studied Communications, Audiovisual Communications Technologies/Technicians
Dudley high school 1983 — 1986
General Education, General Education
Olive Lakra's Convergys Experience February 2003 - September 2003
Job Senior Technical Writer
Industry Information Technology and Services
Experience
Clarity Software Solutions, Inc. April 2015 - September 2015
MphasiS April 2010 - March 2015
ibruk Consulting Pvt Ltd April 2008 - April 2010
HSBC March 2005 - June 2007
Knowledgecrop Technologies October 2003 - February 2005
Convergys February 2003 - September 2003
Air India January 2001 - December 2002
Skills
User Experience Design, Information Architecture, Technical Documentation, Systems Analysis, Project Planning, Knowledge Management, Project Management, Technical Communication, Usability, Usability Engineering, Visio, User Experience, Software Development, Technical Writing, Usability Testing, Technical Writers, Visual Basic, User-centered Design, Requirements Gathering, Pre-sales, Web Development, User Interface, Software Documentation, User Research, Wireframes, User Interface Design, Interaction Design
Education
Birla Institute of Technology 1998 — 2001
Masters in Computer Applications (MCA), Computer Applications
St. Xavier's College 1995 — 1998
Bachelor of Science, Mathematics, Physics, Statistics
SAP Education Center 2007 — 2007
SAP NetWeaver, SAP BASIS
SQL*International Pvt. Ltd 2004 — 2004
DBA, Oracle 9i
Clarity Software Solutions, Inc. April 2015 - September 2015
MphasiS April 2010 - March 2015
ibruk Consulting Pvt Ltd April 2008 - April 2010
HSBC March 2005 - June 2007
Knowledgecrop Technologies October 2003 - February 2005
Convergys February 2003 - September 2003
Air India January 2001 - December 2002
Skills
User Experience Design, Information Architecture, Technical Documentation, Systems Analysis, Project Planning, Knowledge Management, Project Management, Technical Communication, Usability, Usability Engineering, Visio, User Experience, Software Development, Technical Writing, Usability Testing, Technical Writers, Visual Basic, User-centered Design, Requirements Gathering, Pre-sales, Web Development, User Interface, Software Documentation, User Research, Wireframes, User Interface Design, Interaction Design
Education
Birla Institute of Technology 1998 — 2001
Masters in Computer Applications (MCA), Computer Applications
St. Xavier's College 1995 — 1998
Bachelor of Science, Mathematics, Physics, Statistics
SAP Education Center 2007 — 2007
SAP NetWeaver, SAP BASIS
SQL*International Pvt. Ltd 2004 — 2004
DBA, Oracle 9i
Malcolm DaCunha Malcolm DaCunha's Convergys Experience December 2000 - February 2003
Job Desktop Engineer at CHEP
Industry Information Technology and Services
Experience
CHEP July 2015 - Present
My IT ProTeam June 2013 - Present
Orange County Public Schools March 2015 - July 2015
Sun Trust Banks Inc October 2014 - January 2015
Orlando Health September 2013 - August 2014
Mid-Florida Tech September 2011 - September 2013
ProPlus Communications December 2012 - February 2013
The Home Depot May 2005 - September 2010
Convergys December 2000 - February 2003
Prudential Capital Group September 1991 - June 1998
Skills
Unix, Servers, Windows 7, Hardware, Cisco Technologies, Windows, Operating Systems, Active Directory, Computer Hardware, Troubleshooting, Help Desk Support, Routers, Networking, Laptops, Software Installation, Cabling, Wireless, Network Engineering, Microsoft Office
Education
Mid-Florida Tech 2011 — 2014
Computer Systems Technology and Networking
Bergen Community College 1995 — 1996
Liberal Arts and Sciences/Liberal Studies
CHEP July 2015 - Present
My IT ProTeam June 2013 - Present
Orange County Public Schools March 2015 - July 2015
Sun Trust Banks Inc October 2014 - January 2015
Orlando Health September 2013 - August 2014
Mid-Florida Tech September 2011 - September 2013
ProPlus Communications December 2012 - February 2013
The Home Depot May 2005 - September 2010
Convergys December 2000 - February 2003
Prudential Capital Group September 1991 - June 1998
Skills
Unix, Servers, Windows 7, Hardware, Cisco Technologies, Windows, Operating Systems, Active Directory, Computer Hardware, Troubleshooting, Help Desk Support, Routers, Networking, Laptops, Software Installation, Cabling, Wireless, Network Engineering, Microsoft Office
Education
Mid-Florida Tech 2011 — 2014
Computer Systems Technology and Networking
Bergen Community College 1995 — 1996
Liberal Arts and Sciences/Liberal Studies
Ontonio Payne Ontonio Payne's Convergys Experience October 2014 - December 2014
Job Senior Processing Specialist at First Data
Industry Internet
Experience
First Data Corporation December 2014 - Present
Convergys October 2014 - December 2014
PayPal May 2012 - February 2014
PayPal December 2008 - May 2012
PayPal September 2007 - December 2008
PayPal July 2005 - September 2007
West Corporation June 2000 - August 2002
Creighton University November 2001 - May 2002
Skills
Mobile Payments, Fraud, E-commerce, Investigation, Quality Assurance, Project Management, Customer Service, Debit Cards, Internet, Internet Banking, Credit Cards, Compliance, Computer Science, Computers, Microsoft Office, Windows, iOS, Android, Ebay Sales, Paypal Integration, Leadership, Public Speaking, Call Centers, Event Planning, Microsoft Excel, Microsoft Word, Payments, PowerPoint, Sales, Social Media, Training
Education
Bellevue University 2012 — 2013
Bachelor's Degree, Project Management
Creighton University 1999 — 2004
Bachelors, Computer Science
First Data Corporation December 2014 - Present
Convergys October 2014 - December 2014
PayPal May 2012 - February 2014
PayPal December 2008 - May 2012
PayPal September 2007 - December 2008
PayPal July 2005 - September 2007
West Corporation June 2000 - August 2002
Creighton University November 2001 - May 2002
Skills
Mobile Payments, Fraud, E-commerce, Investigation, Quality Assurance, Project Management, Customer Service, Debit Cards, Internet, Internet Banking, Credit Cards, Compliance, Computer Science, Computers, Microsoft Office, Windows, iOS, Android, Ebay Sales, Paypal Integration, Leadership, Public Speaking, Call Centers, Event Planning, Microsoft Excel, Microsoft Word, Payments, PowerPoint, Sales, Social Media, Training
Education
Bellevue University 2012 — 2013
Bachelor's Degree, Project Management
Creighton University 1999 — 2004
Bachelors, Computer Science
Nagesh Chemakura Nagesh Chemakura's Convergys Experience November 2011 - October 2012
Job Integration Architect at HewlettPackard
Industry Computer Software
Experience
Hewlett-Packard July 2015 - Present
Macy's October 2014 - June 2015
HP December 2013 - September 2014
Caesars Entertainment Corporation September 2012 - November 2013
Convergys November 2011 - October 2012
AT&T Mobility January 2008 - October 2011
Wipro Technologies 1998 - 2007
Skills
Java Enterprise Edition, TIBCO, Integration, Mule ESB, JMS, Web Services, SOA, RESTful WebServices, EAI, SOAP, Solution Architecture, Middleware, Business Process Design, ActiveMQ, Unix, Agile Methodologies, Architecture, Mobile Devices, Business Process..., Weblogic, ESB, Drools, RabbitMQ, JBPM, CEP, Hadoop, Hive, Apache Pig, Spring MVC, Spring Roo
Education
Birla Institute of Technology and Science, Pilani 1998 — 2002
Master’s Degree, Computer Software Engineering
RBVRR High School
Hewlett-Packard July 2015 - Present
Macy's October 2014 - June 2015
HP December 2013 - September 2014
Caesars Entertainment Corporation September 2012 - November 2013
Convergys November 2011 - October 2012
AT&T Mobility January 2008 - October 2011
Wipro Technologies 1998 - 2007
Skills
Java Enterprise Edition, TIBCO, Integration, Mule ESB, JMS, Web Services, SOA, RESTful WebServices, EAI, SOAP, Solution Architecture, Middleware, Business Process Design, ActiveMQ, Unix, Agile Methodologies, Architecture, Mobile Devices, Business Process..., Weblogic, ESB, Drools, RabbitMQ, JBPM, CEP, Hadoop, Hive, Apache Pig, Spring MVC, Spring Roo
Education
Birla Institute of Technology and Science, Pilani 1998 — 2002
Master’s Degree, Computer Software Engineering
RBVRR High School
Jason Trower's Convergys Experience September 2007 - July 2008
Job Supv, Technical Service CC at Cox Communications
Industry Broadcast Media
Experience
Cox Communications September 2013 - Present
Countryside Lawn and Tree Care August 2009 - August 2011
Convergys September 2007 - July 2008
Education
Benedictine College 1997 — 1998
None, Education
Nickerson High School 1994 — 1996
Cox Communications September 2013 - Present
Countryside Lawn and Tree Care August 2009 - August 2011
Convergys September 2007 - July 2008
Education
Benedictine College 1997 — 1998
None, Education
Nickerson High School 1994 — 1996
Karthikeyan Bose Karthikeyan Bose's Convergys Experience June 2004 - July 2005
Job IT Security Risk and compliance Specialist at AIG
Industry Information Technology and Services
Experience
AIG - IT Security Risk and Compliance May 2014 - Present
AIG - IT Security, Risk and Compliance August 2012 - April 2014
AIG Global Services December 2009 - July 2012
IBM May 2009 - October 2009
IBM November 2008 - April 2009
Vanguard March 2007 - September 2008
Hewlett-Packard Global Services August 2005 - September 2006
Convergys June 2004 - July 2005
Skills
CISSP, Web Application Security, Standards Compliance, Security, IT Risk Management, Disaster Recovery, Project Management, Firewalls, CCNA, Networking, Troubleshooting, Wireless, VoIP, Technical Support, Business Analysis, Business Intelligence, Motorola ADSP, CCNP, HP-Network Automation, Netscout - nGenius, Motorola WLAN, Windows Server, Solaris
Education
Bharathidasan University
Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering
AIG - IT Security Risk and Compliance May 2014 - Present
AIG - IT Security, Risk and Compliance August 2012 - April 2014
AIG Global Services December 2009 - July 2012
IBM May 2009 - October 2009
IBM November 2008 - April 2009
Vanguard March 2007 - September 2008
Hewlett-Packard Global Services August 2005 - September 2006
Convergys June 2004 - July 2005
Skills
CISSP, Web Application Security, Standards Compliance, Security, IT Risk Management, Disaster Recovery, Project Management, Firewalls, CCNA, Networking, Troubleshooting, Wireless, VoIP, Technical Support, Business Analysis, Business Intelligence, Motorola ADSP, CCNP, HP-Network Automation, Netscout - nGenius, Motorola WLAN, Windows Server, Solaris
Education
Bharathidasan University
Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering
Brittany Memoli Brittany Memoli's Convergys Experience July 2010 - October 2010
Job Territory Account Manager at Extensys, Inc
Industry Information Technology and Services
Experience
Extensys, Inc July 2013 - Present
Hitachi Data Systems April 2012 - June 2013
Hitachi Data Systems October 2010 - March 2012
Convergys July 2010 - October 2010
Washington Nationals November 2009 - May 2010
XM Satelite Radio August 2005 - August 2006
Skills
Solution Selling, Storage, Virtualization, Enterprise Storage, Storage Area Networks, Lead Generation, Sales Process, CRM, Sales, Channel Partners, Cold Calling, Management, Sales Operations, Selling, Marketing, SAN, Cloud Computing
Education
Florida Institute of Technology 2008 — 2010
Bachelors, Business Administration
Belmont Abbey College
Sports Management/ Marketing Major
Extensys, Inc July 2013 - Present
Hitachi Data Systems April 2012 - June 2013
Hitachi Data Systems October 2010 - March 2012
Convergys July 2010 - October 2010
Washington Nationals November 2009 - May 2010
XM Satelite Radio August 2005 - August 2006
Skills
Solution Selling, Storage, Virtualization, Enterprise Storage, Storage Area Networks, Lead Generation, Sales Process, CRM, Sales, Channel Partners, Cold Calling, Management, Sales Operations, Selling, Marketing, SAN, Cloud Computing
Education
Florida Institute of Technology 2008 — 2010
Bachelors, Business Administration
Belmont Abbey College
Sports Management/ Marketing Major
Andre Avaregan Andre Avaregan's Convergys Experience 2009 - 2009
Job EUS Technician II
Industry Information Technology and Services
Experience
Dignity Health August 2013 - Present
Computer Surfing June 2000 - Present
Tek Systems July 2009 - August 2013
Convergys 2009 - 2009
Teleperformance 2006 - 2007
Skills
Troubleshooting, Computer Hardware, Windows XP, Windows 7, Help Desk Support, Computer Repair, Hardware, Disaster Recovery, Virtualization, Microsoft Office, System Deployment, Group Policy, Active Directory, Technical Support, Microsoft Exchange, A+ Certified, System Administration, XP, OS X, Citrix, Network Security, Data Center, Software Installation, Networking, Network Administration, SharePoint, Security, Mac OS, Hardware Support, Operating Systems, Macintosh hardware, VMware, VMware ESX, TCP/IP, IIS, Dell Certified Expert, Dell XPS Certified..., Mac OS X, Upgrades, IT Management, Storage, Integration, IT Service Management, Laptops, Printers, HP, Firewalls, Routers, Dell Computers, Windows
Education
Ramapo College of New Jersey 1993 — 1996
Bergen Community College 1990 — 1993
AS, Social Science
Pace University-Pleasantville/Briarcliff Campus 1988 — 1989
Business Management
Dignity Health August 2013 - Present
Computer Surfing June 2000 - Present
Tek Systems July 2009 - August 2013
Convergys 2009 - 2009
Teleperformance 2006 - 2007
Skills
Troubleshooting, Computer Hardware, Windows XP, Windows 7, Help Desk Support, Computer Repair, Hardware, Disaster Recovery, Virtualization, Microsoft Office, System Deployment, Group Policy, Active Directory, Technical Support, Microsoft Exchange, A+ Certified, System Administration, XP, OS X, Citrix, Network Security, Data Center, Software Installation, Networking, Network Administration, SharePoint, Security, Mac OS, Hardware Support, Operating Systems, Macintosh hardware, VMware, VMware ESX, TCP/IP, IIS, Dell Certified Expert, Dell XPS Certified..., Mac OS X, Upgrades, IT Management, Storage, Integration, IT Service Management, Laptops, Printers, HP, Firewalls, Routers, Dell Computers, Windows
Education
Ramapo College of New Jersey 1993 — 1996
Bergen Community College 1990 — 1993
AS, Social Science
Pace University-Pleasantville/Briarcliff Campus 1988 — 1989
Business Management
Aaron Gumz Aaron Gumz's Convergys Experience January 2000 - January 2001
Job Managing Partner, Promevo, 2014 Google Global Partner of the Year
Industry Information Technology and Services
Experience
Promevo March 2001 - Present
Convergys January 2000 - January 2001
Toyota January 1999 - January 2000
Procter & Gamble 1998 - 1999
Skills
Web Development, Growth Strategies, Enterprise Architecture, XML, Google Apps, Enterprise Software, Integration, JavaScript, Security, Project Management, Cloud Computing, SDLC, SharePoint, System Deployment, Microsoft Exchange, Leadership, Networking, Java, Strategy, CSS, SaaS, Information Technology, HTML, Software Development, Management, System Administration, Active Directory, E-commerce, PaaS, Linux, Help Desk Support, Professional Services, IT Management, Disaster Recovery, IT Strategy, Agile Methodologies
Education
Berea College 1995 — 1999
Promevo March 2001 - Present
Convergys January 2000 - January 2001
Toyota January 1999 - January 2000
Procter & Gamble 1998 - 1999
Skills
Web Development, Growth Strategies, Enterprise Architecture, XML, Google Apps, Enterprise Software, Integration, JavaScript, Security, Project Management, Cloud Computing, SDLC, SharePoint, System Deployment, Microsoft Exchange, Leadership, Networking, Java, Strategy, CSS, SaaS, Information Technology, HTML, Software Development, Management, System Administration, Active Directory, E-commerce, PaaS, Linux, Help Desk Support, Professional Services, IT Management, Disaster Recovery, IT Strategy, Agile Methodologies
Education
Berea College 1995 — 1999
Benjamin Dalzotto Benjamin Dalzotto's Convergys Experience June 2015 - Present
Job Specialist Instructional Design and Development at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys June 2015 - Present
Convergys January 2000 - Present
Skills
Call Centers, Curriculum..., Curriculum Development, Curriculum Design, Curriculum Assessment, Performance Management, Team Management, Customer Service, Process Improvement, Employee Training, Training, Management, Leadership, Employee Engagement, Team Building
Education
Valdosta State University 1997 — 2000
Business Administration and Management, General
Berry College 1996 — 1997
Convergys June 2015 - Present
Convergys January 2000 - Present
Skills
Call Centers, Curriculum..., Curriculum Development, Curriculum Design, Curriculum Assessment, Performance Management, Team Management, Customer Service, Process Improvement, Employee Training, Training, Management, Leadership, Employee Engagement, Team Building
Education
Valdosta State University 1997 — 2000
Business Administration and Management, General
Berry College 1996 — 1997
Crystal Foster Crystal Foster's Convergys Experience October 2007 - March 2008
Job Customer Support Project Manager/Trainer
Industry Consumer Services
Experience
Sharps Compliance, Inc. April 2012 - Present
TPG Telemanagement February 2008 - February 2012
Convergy's October 2007 - March 2008
Sitel Corporation April 2007 - September 2007
West Corporation July 2006 - March 2007
Community Learning Center June 2004 - March 2007
Sitel Corporation August 2005 - April 2006
Skills
Staff Development, Coaching, Supervisory Skills, Public Speaking, Applied Behavior..., Conflict Resolution, Training, Product Knowledge, NICE Call Recording, Salesforce.com, CRM, Customer Service, Customer Satisfaction, Customer Retention, Customer Acquisition, Customer Engagement, Customer Support, Long-term Customer..., Key Account Management, Six Sigma, Team Building, Call Centers, Customer Experience, Management, Leadership, Process Improvement, Account Management, Microsoft Office, Strategic Planning, Team Leadership, Microsoft Excel, Sales, Microsoft Word, Leadership Development, Recruiting, Time Management, PowerPoint, Outlook
Education
Bellevue University 2010 — 2011
BS, Adult Education
Metropolitan Community College 2004 — 2008
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Sharps Compliance, Inc. April 2012 - Present
TPG Telemanagement February 2008 - February 2012
Convergy's October 2007 - March 2008
Sitel Corporation April 2007 - September 2007
West Corporation July 2006 - March 2007
Community Learning Center June 2004 - March 2007
Sitel Corporation August 2005 - April 2006
Skills
Staff Development, Coaching, Supervisory Skills, Public Speaking, Applied Behavior..., Conflict Resolution, Training, Product Knowledge, NICE Call Recording, Salesforce.com, CRM, Customer Service, Customer Satisfaction, Customer Retention, Customer Acquisition, Customer Engagement, Customer Support, Long-term Customer..., Key Account Management, Six Sigma, Team Building, Call Centers, Customer Experience, Management, Leadership, Process Improvement, Account Management, Microsoft Office, Strategic Planning, Team Leadership, Microsoft Excel, Sales, Microsoft Word, Leadership Development, Recruiting, Time Management, PowerPoint, Outlook
Education
Bellevue University 2010 — 2011
BS, Adult Education
Metropolitan Community College 2004 — 2008
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Ira G Katz's Convergys Experience August 2014 - September 2015
Job TeleSales Agent @ Florida Blue
Industry Insurance
Experience
Capital Staffing Solutions, Inc.@ Florida Blue 2015 - Present
Convergys August 2014 - September 2015
Pearson May 2014 - June 2014
Kelly Services @ Incomm December 2013 - April 2014
Healthcare Advisors September 2013 - November 2013
Kelly Services February 2013 - July 2013
Kelly Services June 2012 - December 2012
Pearson March 2012 - June 2012
Harris Lighting September 2011 - December 2011
Patterson Homes July 2011 - September 2011
Skills
Access, Accounting, Excel, Analysis, Call Center, Insurance, Call Centers, Marketing, Microsoft Excel, Account Management, Customer Service, Team Building, Sales, Employee Benefits, Microsoft Office, Process Improvement, Training, Finance, Human Resources, Recruiting, Data Analysis, Payroll, Outlook, Leadership, Vendor Management, Employee Relations, Budgets, Management, Performance Management, Coaching, Healthcare
Education
Boston College 1972 — 1976
Bachelor's degree, Biology, General
Bentley College 1976 — 1981
Certificate, Accounting
Brookline High School 1968 — 1972
Diploma, High School
Capital Staffing Solutions, Inc.@ Florida Blue 2015 - Present
Convergys August 2014 - September 2015
Pearson May 2014 - June 2014
Kelly Services @ Incomm December 2013 - April 2014
Healthcare Advisors September 2013 - November 2013
Kelly Services February 2013 - July 2013
Kelly Services June 2012 - December 2012
Pearson March 2012 - June 2012
Harris Lighting September 2011 - December 2011
Patterson Homes July 2011 - September 2011
Skills
Access, Accounting, Excel, Analysis, Call Center, Insurance, Call Centers, Marketing, Microsoft Excel, Account Management, Customer Service, Team Building, Sales, Employee Benefits, Microsoft Office, Process Improvement, Training, Finance, Human Resources, Recruiting, Data Analysis, Payroll, Outlook, Leadership, Vendor Management, Employee Relations, Budgets, Management, Performance Management, Coaching, Healthcare
Education
Boston College 1972 — 1976
Bachelor's degree, Biology, General
Bentley College 1976 — 1981
Certificate, Accounting
Brookline High School 1968 — 1972
Diploma, High School
Mark Julius Mark Julius's Convergys Experience January 2010 - March 2010
Job Experienced Medical Professional
Industry Medical Devices
Experience
West Pine Pharmacy April 2010 - Present
JS Express March 2010 - August 2010
Convergys January 2010 - March 2010
American HomePatient January 2001 - January 2009
Mid-America Medical Equipment Co. (and Tenet) March 1988 - September 2000
St. Anthony's Medical Center March 1978 - March 1988
Skills
Healthcare, Hospitals, Sales, Customer Service, Training, Management, Software Documentation, Clinical Research, Medicine, Time Management, Process Scheduler, Administration, Medical Devices, Healthcare Management, Account Management, Leadership, Strategic Planning, Team Building, Sales Management, Public Speaking, Marketing Strategy
Education
Maryville University of Saint Louis 1988 — 1990
MBA, Business & Marketing
Benedictine College 1974 — 1982
Maryville University of Saint Louis 1978 — 1981
BS, Cardiopulmonary Technology (RT). Management
St. Mary's High School 1972 — 1976
West Pine Pharmacy April 2010 - Present
JS Express March 2010 - August 2010
Convergys January 2010 - March 2010
American HomePatient January 2001 - January 2009
Mid-America Medical Equipment Co. (and Tenet) March 1988 - September 2000
St. Anthony's Medical Center March 1978 - March 1988
Skills
Healthcare, Hospitals, Sales, Customer Service, Training, Management, Software Documentation, Clinical Research, Medicine, Time Management, Process Scheduler, Administration, Medical Devices, Healthcare Management, Account Management, Leadership, Strategic Planning, Team Building, Sales Management, Public Speaking, Marketing Strategy
Education
Maryville University of Saint Louis 1988 — 1990
MBA, Business & Marketing
Benedictine College 1974 — 1982
Maryville University of Saint Louis 1978 — 1981
BS, Cardiopulmonary Technology (RT). Management
St. Mary's High School 1972 — 1976
Steve Chirokas Steve Chirokas's Convergys Experience 2003 - 2007
Job Vice President, Marketing at VoltDelta
Industry Computer Software
Experience
VoltDelta February 2009 - Present
Iperia October 2008 - December 2008
SpeechCycle Inc. March 2007 - October 2008
Convergys 2003 - 2007
Nuance Communications 2000 - 2003
Process Software 1998 - 2000
Dialogic 1995 - 1997
Scitex America 1990 - 1995
Skills
Product Management, Speech Recognition, SaaS, Product Marketing, Strategic Partnerships, Solution Selling, Start-ups, Demand Generation, Call Center, Lead Generation, Channel, Mobile Devices, Marketing Strategy, Product Development, Telecommunications, Customer Experience, Strategic Planning, Networking, Cloud Computing, B2B, Go-to-market Strategy, Integrated Marketing, Strategy, Leadership, Business Development, Sales, VoIP, Multi-channel Marketing, Business Strategy, Channel Partners, Team Leadership, CRM, Unified Communications, Professional Services, Thought Leadership, Salesforce.com, Sales Operations, Direct Sales, Pre-sales, Marketing, Executive Management, Vendor Management, Analytics, P&L Management, New Business Development, B2B Marketing, Selling, Contact Centers, Sales Enablement, Business Alliances
Education
Stonehill College 1978 — 1982
BS, Marketing
Bentley College - Elkin B. McCallum Graduate School of Business
MBA, Business
VoltDelta February 2009 - Present
Iperia October 2008 - December 2008
SpeechCycle Inc. March 2007 - October 2008
Convergys 2003 - 2007
Nuance Communications 2000 - 2003
Process Software 1998 - 2000
Dialogic 1995 - 1997
Scitex America 1990 - 1995
Skills
Product Management, Speech Recognition, SaaS, Product Marketing, Strategic Partnerships, Solution Selling, Start-ups, Demand Generation, Call Center, Lead Generation, Channel, Mobile Devices, Marketing Strategy, Product Development, Telecommunications, Customer Experience, Strategic Planning, Networking, Cloud Computing, B2B, Go-to-market Strategy, Integrated Marketing, Strategy, Leadership, Business Development, Sales, VoIP, Multi-channel Marketing, Business Strategy, Channel Partners, Team Leadership, CRM, Unified Communications, Professional Services, Thought Leadership, Salesforce.com, Sales Operations, Direct Sales, Pre-sales, Marketing, Executive Management, Vendor Management, Analytics, P&L Management, New Business Development, B2B Marketing, Selling, Contact Centers, Sales Enablement, Business Alliances
Education
Stonehill College 1978 — 1982
BS, Marketing
Bentley College - Elkin B. McCallum Graduate School of Business
MBA, Business
Carlos Andres Jarrin Carlos Andres Jarrin's Convergys Experience January 2004 - January 2005
Job General manager en Rosales de la Hacienda
Industry Import and Export
Experience
Rosales de la Hacienda Cia ltda January 2009 - Present
Business Provsa January 2008 - January 2009
FLORESPA January 2007 - January 2008
Hacienda Genova January 2005 - January 2007
Convergys January 2004 - January 2005
Edward Hospital August 1998 - September 2002
Skills
Economía internacional, Importación/Exportación, Gestión de la producción, Gerencia de ventas, Mercadotecnia, Negociación, Planificación..., Estrategia de..., Servicio de atención al..., Creación y desarrollo..., Estrategia empresarial, Microsoft Office, Logística, Ventas, Desarrollo de productos, Compras, Administración y..., Presupuestos, Transacciones..., Plan de negocio
Education
Benedictine University 1997 — 2003
Bachelor of Arts, International Business; Negotiations;, also minor on Mathematics
Benedictine University 1997 — 2002
Bachelor of Arts, Economics; Economics; Finance and Accounting
Naperville North High School 1994 — 1997
High School degree, High GPA
Rosales de la Hacienda Cia ltda January 2009 - Present
Business Provsa January 2008 - January 2009
FLORESPA January 2007 - January 2008
Hacienda Genova January 2005 - January 2007
Convergys January 2004 - January 2005
Edward Hospital August 1998 - September 2002
Skills
Economía internacional, Importación/Exportación, Gestión de la producción, Gerencia de ventas, Mercadotecnia, Negociación, Planificación..., Estrategia de..., Servicio de atención al..., Creación y desarrollo..., Estrategia empresarial, Microsoft Office, Logística, Ventas, Desarrollo de productos, Compras, Administración y..., Presupuestos, Transacciones..., Plan de negocio
Education
Benedictine University 1997 — 2003
Bachelor of Arts, International Business; Negotiations;, also minor on Mathematics
Benedictine University 1997 — 2002
Bachelor of Arts, Economics; Economics; Finance and Accounting
Naperville North High School 1994 — 1997
High School degree, High GPA
Courtney Langston's Convergys Experience November 2013 - February 2014
Job Customer Service & Support Seeking Full Time Position
Industry Information Technology and Services
Experience
Convergys November 2013 - February 2014
EPB Fiber Optics June 2011 - March 2013
AT&T Mobility August 2009 - February 2011
Kmart Corporation February 2009 - June 2010
Berry College June 2008 - January 2009
Chattanooga State August 2006 - May 2008
Helio March 2007 - February 2008
Made In The Shade March 2006 - March 2007
Skills
Smart Grid, Electric Power, Power Generation, NERC, Energy, Power Distribution, Power Systems, Troubleshooting, Electricians, Process Improvement, Project Management, Energy Efficiency, Customer Service, Training, Engineering, Microsoft Office, Microsoft Excel, Analysis, Team Leadership, Project Planning, Time Management, Sales, Management, Technical Support, Outlook, Windows, System Administration, Microsoft Word, Software Documentation, Leadership, Team Building, Telecommunications, Call Centers, Account Management, Strategic Planning, Customer Satisfaction, Program Management, Networking, Social Media, Information Technology, Customer Experience, Interviews, Vendor Management, VoIP, Data Entry, Social Networking, Problem Solving, Testing, Access, Sales Operations
Education
The University of Tennessee at Chattanooga 2011 — 2014
Bachelor of Applied Science (B.A.Sc.) Pending, Biochemistry and Molecular Biology
Berry College 2008 — 2009
Transfered, Biology/Biological Sciences, General
Chattanooga State Community College 2006 — 2008
Associate's degree, General Transfer Degree, 4.0
Hamilton County Middle College High School 2006 — 2008
High School, Biology/Biological Sciences, General, 3.4
Convergys November 2013 - February 2014
EPB Fiber Optics June 2011 - March 2013
AT&T Mobility August 2009 - February 2011
Kmart Corporation February 2009 - June 2010
Berry College June 2008 - January 2009
Chattanooga State August 2006 - May 2008
Helio March 2007 - February 2008
Made In The Shade March 2006 - March 2007
Skills
Smart Grid, Electric Power, Power Generation, NERC, Energy, Power Distribution, Power Systems, Troubleshooting, Electricians, Process Improvement, Project Management, Energy Efficiency, Customer Service, Training, Engineering, Microsoft Office, Microsoft Excel, Analysis, Team Leadership, Project Planning, Time Management, Sales, Management, Technical Support, Outlook, Windows, System Administration, Microsoft Word, Software Documentation, Leadership, Team Building, Telecommunications, Call Centers, Account Management, Strategic Planning, Customer Satisfaction, Program Management, Networking, Social Media, Information Technology, Customer Experience, Interviews, Vendor Management, VoIP, Data Entry, Social Networking, Problem Solving, Testing, Access, Sales Operations
Education
The University of Tennessee at Chattanooga 2011 — 2014
Bachelor of Applied Science (B.A.Sc.) Pending, Biochemistry and Molecular Biology
Berry College 2008 — 2009
Transfered, Biology/Biological Sciences, General
Chattanooga State Community College 2006 — 2008
Associate's degree, General Transfer Degree, 4.0
Hamilton County Middle College High School 2006 — 2008
High School, Biology/Biological Sciences, General, 3.4
Vinny George's Convergys Experience October 2005 - May 2012
Job Senior Manager at ADT
Industry Telecommunications
Experience
ADT October 2014 - Present
NetCracker May 2012 - September 2014
Convergys October 2005 - May 2012
Carrera Communications May 2002 - October 2005
Cleveland State University (CSU) April 2000 - August 2001
Soft Systems Pvt. Ltd February 1999 - March 2000
Skills
Customer Presentations, Enterprise Architecture, Demos, Mobile Solutions, Telecommunications, Solution Architecture, Service Oriented..., BSS, Sales Engineering, Software Project..., Program Management, Software Development, Java, Requirements Analysis, Strategy, SDLC, Integration, SOA, Pre-sales, Agile Methodologies, Vendor Management, Cloud Computing
Education
University of Florida - Warrington College Of Business 2007 — 2009
Master of Business Administration (MBA)
Cleveland State University 2000 — 2001
Master's Degree, Computer and Information Sciences, General
Bharathiar University 1994 — 1998
Bachelor's Degree, Electrical and Electronics Engineering
ADT October 2014 - Present
NetCracker May 2012 - September 2014
Convergys October 2005 - May 2012
Carrera Communications May 2002 - October 2005
Cleveland State University (CSU) April 2000 - August 2001
Soft Systems Pvt. Ltd February 1999 - March 2000
Skills
Customer Presentations, Enterprise Architecture, Demos, Mobile Solutions, Telecommunications, Solution Architecture, Service Oriented..., BSS, Sales Engineering, Software Project..., Program Management, Software Development, Java, Requirements Analysis, Strategy, SDLC, Integration, SOA, Pre-sales, Agile Methodologies, Vendor Management, Cloud Computing
Education
University of Florida - Warrington College Of Business 2007 — 2009
Master of Business Administration (MBA)
Cleveland State University 2000 — 2001
Master's Degree, Computer and Information Sciences, General
Bharathiar University 1994 — 1998
Bachelor's Degree, Electrical and Electronics Engineering
Harish Krishnaswamy's Convergys Experience February 2007 - July 2010
Job Senior Developer
Industry Computer Software
Experience
HavenLife (A wholly owned subsidiary of MassMutual) June 2014 - Present
MassMutual Financial Group August 2011 - June 2014
Aetna, INC. July 2010 - August 2011
Convergys February 2007 - July 2010
Computer Sciences Corporation May 2005 - February 2007
Agilix January 2002 - May 2005
Hartford Life July 2001 - December 2001
The Allied Group October 2000 - July 2001
Hartford Life April 1999 - October 2000
ESPN May 1998 - April 1999
Skills
SOA, Java Enterprise Edition, Agile Methodologies, Enterprise Architecture, Web Services, Web Development, Software Development, Websphere, Requirements Gathering, Scrum, DB2, Software Project..., SQL, SDLC, Requirements Analysis, UML
Education
Bharathidasan University 1991 — 1994
BS, Computer Science
HavenLife (A wholly owned subsidiary of MassMutual) June 2014 - Present
MassMutual Financial Group August 2011 - June 2014
Aetna, INC. July 2010 - August 2011
Convergys February 2007 - July 2010
Computer Sciences Corporation May 2005 - February 2007
Agilix January 2002 - May 2005
Hartford Life July 2001 - December 2001
The Allied Group October 2000 - July 2001
Hartford Life April 1999 - October 2000
ESPN May 1998 - April 1999
Skills
SOA, Java Enterprise Edition, Agile Methodologies, Enterprise Architecture, Web Services, Web Development, Software Development, Websphere, Requirements Gathering, Scrum, DB2, Software Project..., SQL, SDLC, Requirements Analysis, UML
Education
Bharathidasan University 1991 — 1994
BS, Computer Science
Idar Voldnes's Convergys Experience March 2001 - January 2005
Job CEO, IntraPoint
Industry Computer Software
Experience
Norwegian American Chamber of Commerce - Mid Atlantic 2007 - Present
IntraPoint January 2005 - Present
Convergys March 2001 - January 2005
Geneva Technology 2000 - 2001
American Management Systems (AMS) March 1993 - May 2000
Telenor July 1988 - March 1993
Skills
SaaS, Strategic Planning, Business Strategy, Business Development, New Business Development, Sales Process, Solution Selling, CRM, Strategy, Enterprise Software, Product Management, Start-ups, Strategic Partnerships, Integration, Executive Management, Program Management
Education
BI Norwegian Business School 1990 — 1992
Business Administration
Cleveland State University 1983 — 1987
BSEE, Electric Engineering
Norwegian American Chamber of Commerce - Mid Atlantic 2007 - Present
IntraPoint January 2005 - Present
Convergys March 2001 - January 2005
Geneva Technology 2000 - 2001
American Management Systems (AMS) March 1993 - May 2000
Telenor July 1988 - March 1993
Skills
SaaS, Strategic Planning, Business Strategy, Business Development, New Business Development, Sales Process, Solution Selling, CRM, Strategy, Enterprise Software, Product Management, Start-ups, Strategic Partnerships, Integration, Executive Management, Program Management
Education
BI Norwegian Business School 1990 — 1992
Business Administration
Cleveland State University 1983 — 1987
BSEE, Electric Engineering
Emily Art's Convergys Experience June 2007 - June 2010
Job Learning Strategist at NGA Human Resources
Industry Professional Training & Coaching
Experience
NGA Human Resources June 2010 - Present
Convergys June 2007 - June 2010
Luxottica Retail August 2002 - June 2007
Fidelity Investments 1995 - 2002
Skills
Learning Management, Content Development, Training Needs Analysis, Instructional Design, E-Learning, Captivate, Instructor-led Training, Blended Learning, Training Delivery, Learning Management..., Needs Analysis, Training
Education
Berea College 1991 — 1995
Bachelor of Science (B.S.), Business Administration and Management, General
NGA Human Resources June 2010 - Present
Convergys June 2007 - June 2010
Luxottica Retail August 2002 - June 2007
Fidelity Investments 1995 - 2002
Skills
Learning Management, Content Development, Training Needs Analysis, Instructional Design, E-Learning, Captivate, Instructor-led Training, Blended Learning, Training Delivery, Learning Management..., Needs Analysis, Training
Education
Berea College 1991 — 1995
Bachelor of Science (B.S.), Business Administration and Management, General
Ersin Galioglu's Convergys Experience January 2011 - July 2012
Job Vice President at Limelight Networks
Industry Telecommunications
Experience
Limelight Networks January 2015 - Present
Bowdoin Consulting, LLC March 2013 - December 2014
Convergys January 2011 - July 2012
Convergys September 2008 - May 2012
Boston Communications Group October 2006 - June 2008
Boston Communications Group May 2005 - October 2006
Boston Communications Group March 2004 - May 2005
bcgi March 2000 - March 2004
Open Environment 1994 - 1996
Skills
Business Process..., Negotiation, Business Development, Profitable, Telecommunications, SaaS, Process Improvement, Strategic Partnerships, Wireless, Program Management, Sales, CRM, Management, Mobile Devices, Integration, Business Strategy, Product Management, Strategy, Cross-functional Team..., Managed Services, Vendor Management, Professional Services, Outsourcing, Call Centers, Leadership, Start-ups, Project Management, Analysis, Executive Management, P&L Management, Cloud Computing, Marketing Strategy, Enterprise Software, Team Management, Pre-sales, Solution Selling, Business Analysis, Product Marketing, Team Leadership, Account Management
Education
Boston University 2000 — 2004
MS, Telecommunications
Bentley College - Elkin B. McCallum Graduate School of Business 1992 — 1994
Istanbul Technical University 1988 — 1992
BS, Civil Engineering
Tarsus
Limelight Networks January 2015 - Present
Bowdoin Consulting, LLC March 2013 - December 2014
Convergys January 2011 - July 2012
Convergys September 2008 - May 2012
Boston Communications Group October 2006 - June 2008
Boston Communications Group May 2005 - October 2006
Boston Communications Group March 2004 - May 2005
bcgi March 2000 - March 2004
Open Environment 1994 - 1996
Skills
Business Process..., Negotiation, Business Development, Profitable, Telecommunications, SaaS, Process Improvement, Strategic Partnerships, Wireless, Program Management, Sales, CRM, Management, Mobile Devices, Integration, Business Strategy, Product Management, Strategy, Cross-functional Team..., Managed Services, Vendor Management, Professional Services, Outsourcing, Call Centers, Leadership, Start-ups, Project Management, Analysis, Executive Management, P&L Management, Cloud Computing, Marketing Strategy, Enterprise Software, Team Management, Pre-sales, Solution Selling, Business Analysis, Product Marketing, Team Leadership, Account Management
Education
Boston University 2000 — 2004
MS, Telecommunications
Bentley College - Elkin B. McCallum Graduate School of Business 1992 — 1994
Istanbul Technical University 1988 — 1992
BS, Civil Engineering
Tarsus
Nishant Garg's Convergys Experience June 2005 - August 2010
Job Lead Consultant
Industry Information Technology and Services
Experience
CSC April 2014 - Present
CSC August 2010 - March 2014
Convergys June 2005 - August 2010
Tata Consultancy Services May 2002 - June 2005
Skills
Unix, PL/SQL, Solution Architecture, Java, Oracle, SOA, Web Services, C, Shell Scripting, SQL, Agile Methodologies, Linux, Core Java, Software Project..., SDLC, XML, Requirements Analysis, Software Development, Perl, Spring Framework
Education
Birla Institute of Technology 1997 — 2001
BE, Electronics & Communication
CSC April 2014 - Present
CSC August 2010 - March 2014
Convergys June 2005 - August 2010
Tata Consultancy Services May 2002 - June 2005
Skills
Unix, PL/SQL, Solution Architecture, Java, Oracle, SOA, Web Services, C, Shell Scripting, SQL, Agile Methodologies, Linux, Core Java, Software Project..., SDLC, XML, Requirements Analysis, Software Development, Perl, Spring Framework
Education
Birla Institute of Technology 1997 — 2001
BE, Electronics & Communication
Jeremy Busselman's Convergys Experience January 1998 - February 2001
Job Business Intelligence Sr. Programmer Analyst
Industry Information Technology and Services
Experience
First National Bank of Omaha July 2015 - Present
Mutual of Omaha April 2015 - July 2015
Sogeti June 2014 - April 2015
Sogeti USA LLC September 2007 - January 2015
Werner Enterprises August 2012 - June 2014
Sogeti September 2007 - August 2012
Werner Enterprises 2008 - 2009
Physicians Mutual April 2001 - September 2007
Convergys January 1998 - February 2001
Skills
Business Intelligence, Project Planning, Leadership, Data Warehousing, SDLC, ETL, Agile Methodologies, Business Analysis, Data Modeling, Microsoft SQL Server, SQL, Requirements Gathering, Scrum, Software Development, SSIS, SSRS, Dimensional Modeling, Data Warehouse..., T-SQL, Solution Architecture, DB2, Visio, Requirements Analysis, SOA, Enterprise Architecture
Education
Bellevue University 1999 — 2002
Southeast Community College 1996 — 1997
Associates, Computer Information
First National Bank of Omaha July 2015 - Present
Mutual of Omaha April 2015 - July 2015
Sogeti June 2014 - April 2015
Sogeti USA LLC September 2007 - January 2015
Werner Enterprises August 2012 - June 2014
Sogeti September 2007 - August 2012
Werner Enterprises 2008 - 2009
Physicians Mutual April 2001 - September 2007
Convergys January 1998 - February 2001
Skills
Business Intelligence, Project Planning, Leadership, Data Warehousing, SDLC, ETL, Agile Methodologies, Business Analysis, Data Modeling, Microsoft SQL Server, SQL, Requirements Gathering, Scrum, Software Development, SSIS, SSRS, Dimensional Modeling, Data Warehouse..., T-SQL, Solution Architecture, DB2, Visio, Requirements Analysis, SOA, Enterprise Architecture
Education
Bellevue University 1999 — 2002
Southeast Community College 1996 — 1997
Associates, Computer Information
Scott Stohlman's Convergys Experience October 2011 - Present
Job Convergys
Industry Retail
Experience
Convergys October 2011 - Present
unemployed June 2010 - October 2011
Certified Transmission June 2009 - July 2010
Pella Windows & Doors 2005 - 2008
Simmonds Restaurant Management 1990 - 2001
Skills
Sales Operations, Team Building, Inventory Control, Customer Service, Operations Management, Training, Management, Sales, Retail, Time Management, Team Management, Customer Satisfaction
Education
Bellevue University 2004 — 2005
Bachelors, Management
Convergys October 2011 - Present
unemployed June 2010 - October 2011
Certified Transmission June 2009 - July 2010
Pella Windows & Doors 2005 - 2008
Simmonds Restaurant Management 1990 - 2001
Skills
Sales Operations, Team Building, Inventory Control, Customer Service, Operations Management, Training, Management, Sales, Retail, Time Management, Team Management, Customer Satisfaction
Education
Bellevue University 2004 — 2005
Bachelors, Management
Ed Carlsen's Convergys Experience August 2002 - October 2013
Job Consulant
Industry Telecommunications
Experience
Convergys August 2002 - October 2013
U.S. West Communications July 1998 - June 2001
Skills
Workforce Management, Call Center, Customer Service, IEX, Excel, Problem Solving, Documentation, Inbound, Scheduling, Administration, Automation, Microsoft Office, Windows
Education
Bellevue University 2002 — 2008
Convergys August 2002 - October 2013
U.S. West Communications July 1998 - June 2001
Skills
Workforce Management, Call Center, Customer Service, IEX, Excel, Problem Solving, Documentation, Inbound, Scheduling, Administration, Automation, Microsoft Office, Windows
Education
Bellevue University 2002 — 2008
Nikki mehta's Convergys Experience January 2005 - January 2006
Job STE at Microsoft
Industry Information Technology and Services
Harsha Dandu's Convergys Experience 2004 - 2007
Job Consultant at IBM Global Services
Industry Computer Software
Experience
IBM Global Services September 2007 - Present
Convergys Info Mgmt India Pvt. Ltd -Hyderabad February 2004 - August 2007
Convergys 2004 - 2007
HCL Technologies 2000 - 2004
Education
University of Madras 2005 — 2008
MCA
Birla Institute of Technology and Science, Pilani 2001 — 2003
MS, SoftwareSystems
IBM Global Services September 2007 - Present
Convergys Info Mgmt India Pvt. Ltd -Hyderabad February 2004 - August 2007
Convergys 2004 - 2007
HCL Technologies 2000 - 2004
Education
University of Madras 2005 — 2008
MCA
Birla Institute of Technology and Science, Pilani 2001 — 2003
MS, SoftwareSystems
Monica Stanley's Convergys Experience January 2009 - August 2010
Job Electrical Engineering Technology Student at Central Piedmont Community College
Industry Oil & Energy
Experience
Central Piedmont Community College January 2010 - Present
Convergys January 2009 - August 2010
Education
Berkeley College 1999 — 2000
Certificate, Computer Programming, Specific Applications, 3.5
Central Piedmont Community College January 2010 - Present
Convergys January 2009 - August 2010
Education
Berkeley College 1999 — 2000
Certificate, Computer Programming, Specific Applications, 3.5
Jenelle Abbott's Convergys Experience March 2004 - Present
Job Sr. Manager Analytical Services at Convergys
Industry Market Research
Experience
Convergys March 2004 - Present
Alliance Research 1998 - 2003
American Modern Insurance Group 1995 - 1998
Education
SUNY Binghamton 1983 — 1984
MBA, Marketing
SUNY Oneonta 1979 — 1982
Bachelors, Statistics and Economics
Convergys March 2004 - Present
Alliance Research 1998 - 2003
American Modern Insurance Group 1995 - 1998
Education
SUNY Binghamton 1983 — 1984
MBA, Marketing
SUNY Oneonta 1979 — 1982
Bachelors, Statistics and Economics
Vicky McRoberts, FMP, PMP's Convergys Experience January 2000 - December 2005
Job Facilities Project Administrator at First National Buildings
Industry Banking
Experience
First National Buildings August 2013 - Present
International Biometric Group March 2012 - July 2013
Halfaker & Associates October 2011 - March 2012
USSTRATCOM January 2009 - December 2011
Software Enginnering Services June 2008 - January 2009
Northrop Grumman Information Systems March 2006 - January 2008
Convergys January 2000 - December 2005
Convergys January 1994 - December 1999
Convergys January 1990 - December 1993
Skills
• Facility..., Facilities Design and..., Space..., Facilities Management, Vendor Management, Purchasing, Customer Service, Environmental Health, Planning, Problem Solving, Supervisory Skills, Scheduling, Team Building, Contract Negotiation, Customer Relations, Risk Management, Team Leadership, Change Management, Administration, Budgeting, Process Improvement, Contract Management, Security, Analysis, Government, Microsoft Office, Project Planning, Excel, Word, Negotiation, Documentation, Research, Outlook, Security Clearance, Access, Procurement, Logistics, Operations Management, Budgets, Project Management, Software Documentation
Education
Bellevue University 1993 — 1994
Bachelors, Business Management
First National Buildings August 2013 - Present
International Biometric Group March 2012 - July 2013
Halfaker & Associates October 2011 - March 2012
USSTRATCOM January 2009 - December 2011
Software Enginnering Services June 2008 - January 2009
Northrop Grumman Information Systems March 2006 - January 2008
Convergys January 2000 - December 2005
Convergys January 1994 - December 1999
Convergys January 1990 - December 1993
Skills
• Facility..., Facilities Design and..., Space..., Facilities Management, Vendor Management, Purchasing, Customer Service, Environmental Health, Planning, Problem Solving, Supervisory Skills, Scheduling, Team Building, Contract Negotiation, Customer Relations, Risk Management, Team Leadership, Change Management, Administration, Budgeting, Process Improvement, Contract Management, Security, Analysis, Government, Microsoft Office, Project Planning, Excel, Word, Negotiation, Documentation, Research, Outlook, Security Clearance, Access, Procurement, Logistics, Operations Management, Budgets, Project Management, Software Documentation
Education
Bellevue University 1993 — 1994
Bachelors, Business Management
Daun Spangler's Convergys Experience November 2006 - June 2012
Job Director, Solution Strategy and Sales Support at TELUS International
Industry Outsourcing/Offshoring
Experience
TELUS International February 2014 - Present
TELUS International September 2013 - February 2014
TELUS International June 2012 - September 2013
Convergys November 2006 - June 2012
Convergys Corporation June 2005 - October 2006
Convergys Corporation April 1997 - December 2002
Matrixx Marketing 1997 - 1998
Skills
BPO, Cross-functional Team..., Outsourcing, Telecommunications, Business Development, Strategy, Business Transformation, Vendor Management, Call Center, Customer Satisfaction, Performance Management, CRM, Project Management, New Business Development, Process Improvement, Customer Experience, Call Centers, Service Delivery, RFP, Offshoring, Business Strategy, Customer Service, Proposal Writing, Program Management, Business Analysis, Sales Operations, Contact Centers, Sales, Strategic Planning, Business Process..., Project Planning, Project Coordination, Team Management, Solution Architecture, SaaS, Management, Solution Design, Shared Services, Planning, Problem Solving, Sales Support, Strategy Development, Leadership, Contract Management, Team Leadership
Education
Bellevue University
B.S., Management
Northeast Community College
A.A.S, Paralegal Studies
TELUS International February 2014 - Present
TELUS International September 2013 - February 2014
TELUS International June 2012 - September 2013
Convergys November 2006 - June 2012
Convergys Corporation June 2005 - October 2006
Convergys Corporation April 1997 - December 2002
Matrixx Marketing 1997 - 1998
Skills
BPO, Cross-functional Team..., Outsourcing, Telecommunications, Business Development, Strategy, Business Transformation, Vendor Management, Call Center, Customer Satisfaction, Performance Management, CRM, Project Management, New Business Development, Process Improvement, Customer Experience, Call Centers, Service Delivery, RFP, Offshoring, Business Strategy, Customer Service, Proposal Writing, Program Management, Business Analysis, Sales Operations, Contact Centers, Sales, Strategic Planning, Business Process..., Project Planning, Project Coordination, Team Management, Solution Architecture, SaaS, Management, Solution Design, Shared Services, Planning, Problem Solving, Sales Support, Strategy Development, Leadership, Contract Management, Team Leadership
Education
Bellevue University
B.S., Management
Northeast Community College
A.A.S, Paralegal Studies
Ramakrishna Kotha's Convergys Experience August 2007 - October 2010
Job SAP HCM Technical Lead
Industry Information Technology and Services
Experience
IBM October 2010 - Present
Convergys August 2007 - October 2010
Satyam April 2005 - August 2007
MarsIndia Pvt Ltd February 2002 - April 2005
Skills
Smartforms, Requirements Analysis, SAP R/3, Oracle, ABAP, SAP HR, SAP, SAPScript, Agile Methodologies, Waterfall, SAP ERP, Data Migration, Quality Center, SAP Netweaver, Leadership, ABAPHR, IT Service Management, Project Management, HP Quality Center, ERP
Education
Bharati Vidyapeeth 1998 — 2000
Master of Business Administration (MBA), Information Technology
IBM October 2010 - Present
Convergys August 2007 - October 2010
Satyam April 2005 - August 2007
MarsIndia Pvt Ltd February 2002 - April 2005
Skills
Smartforms, Requirements Analysis, SAP R/3, Oracle, ABAP, SAP HR, SAP, SAPScript, Agile Methodologies, Waterfall, SAP ERP, Data Migration, Quality Center, SAP Netweaver, Leadership, ABAPHR, IT Service Management, Project Management, HP Quality Center, ERP
Education
Bharati Vidyapeeth 1998 — 2000
Master of Business Administration (MBA), Information Technology
Steve Ganow's Convergys Experience December 1997 - December 2009
Job Integration Analyst at Texas Scottish Rite Hospital for Children
Industry Information Technology and Services
Experience
Texas Scottish Rite Hospital for Children April 2010 - Present
Convergys December 1997 - December 2009
Convergys Corp December 1997 - December 2009
Skills
Software Development, Requirements Analysis, Business Analysis, Vendor Management, Project Management, Process Improvement, SDLC
Education
Bellevue University 2001 — 2003
Bachelor's Degree, Business Information Systems
Nebraska College of Business
Associate of Applied Science Degree, Computer Programming Technology
Texas Scottish Rite Hospital for Children April 2010 - Present
Convergys December 1997 - December 2009
Convergys Corp December 1997 - December 2009
Skills
Software Development, Requirements Analysis, Business Analysis, Vendor Management, Project Management, Process Improvement, SDLC
Education
Bellevue University 2001 — 2003
Bachelor's Degree, Business Information Systems
Nebraska College of Business
Associate of Applied Science Degree, Computer Programming Technology
Amy Finkelstein's Convergys Experience October 1997 - Present
Job Sr HR Business Partner
Industry Outsourcing/Offshoring
Experience
Convergys October 1997 - Present
Education
The Ohio State University 1980 — 1982
Master, Labor and Human Resources
Binghamton University 1976 — 1980
Bachelor's degree
Convergys October 1997 - Present
Education
The Ohio State University 1980 — 1982
Master, Labor and Human Resources
Binghamton University 1976 — 1980
Bachelor's degree
Robin Reynolds's Convergys Experience November 2011 - December 2011
Job Associate teacher at EF Englishtown
Industry E-Learning
Experience
EF Englishtown May 2015 - Present
Reynolds Home Management March 2013 - Present
American Red Cross April 2012 - Present
Caregiver January 2013 - February 2013
ManpowerGroup August 2012 - January 2013
ManpowerGroup April 2012 - May 2012
Convergys November 2011 - December 2011
Amphenol Aerospace June 2009 - October 2010
Shaklee 2004 - 2010
Amphenol Aerospace February 2007 - February 2009
Skills
Word, Excel, PowerPoint, Access, Microsoft Office, Social Media, Social Networking, Customer Satisfaction, Customer Service, Customer Relations, Quality Assurance, Quality Inspection, Documentation, Organizing, Inventory Accuracy, Microsoft Word, Quality Control, Team Building, Training, Data Entry, Software Documentation, Manufacturing
Education
Binghamton University 2004 — 2008
BA, English
University of Phoenix 2000 — 2001
Business Management
Broome Community College 1998 — 2000
A.A.S., Paralegal Studies
EF Englishtown May 2015 - Present
Reynolds Home Management March 2013 - Present
American Red Cross April 2012 - Present
Caregiver January 2013 - February 2013
ManpowerGroup August 2012 - January 2013
ManpowerGroup April 2012 - May 2012
Convergys November 2011 - December 2011
Amphenol Aerospace June 2009 - October 2010
Shaklee 2004 - 2010
Amphenol Aerospace February 2007 - February 2009
Skills
Word, Excel, PowerPoint, Access, Microsoft Office, Social Media, Social Networking, Customer Satisfaction, Customer Service, Customer Relations, Quality Assurance, Quality Inspection, Documentation, Organizing, Inventory Accuracy, Microsoft Word, Quality Control, Team Building, Training, Data Entry, Software Documentation, Manufacturing
Education
Binghamton University 2004 — 2008
BA, English
University of Phoenix 2000 — 2001
Business Management
Broome Community College 1998 — 2000
A.A.S., Paralegal Studies
Kumara Guru's Convergys Experience 2005 - 2011
Job Business Solutions Partner / Exec Dir at Amdocs
Industry Wireless
Experience
Amdocs 2011 - Present
AT&T 2005 - Present
Convergys 2005 - 2011
Verizon Wireless 2000 - 2005
DSQ Software 1998 - 2000
Skills
Enterprise Software, Telecommunications, Cross-functional Team..., Process Improvement, Requirements Analysis, Project Management, Program Management, Wireless, Management, CRM, SDLC, Software Project..., Leadership, Integration, Vendor Management, Testing, Architectures
Education
Bharathidasan University 1995 — 1998
MCA, Computer Science
Bharathidasan University 1992 — 1995
BS, Physics
Amdocs 2011 - Present
AT&T 2005 - Present
Convergys 2005 - 2011
Verizon Wireless 2000 - 2005
DSQ Software 1998 - 2000
Skills
Enterprise Software, Telecommunications, Cross-functional Team..., Process Improvement, Requirements Analysis, Project Management, Program Management, Wireless, Management, CRM, SDLC, Software Project..., Leadership, Integration, Vendor Management, Testing, Architectures
Education
Bharathidasan University 1995 — 1998
MCA, Computer Science
Bharathidasan University 1992 — 1995
BS, Physics
Chandra Venkataramani's Convergys Experience January 2013 - Present
Job Chief Information Officer
Industry Telecommunications
Experience
Convergys January 2013 - Present
Aegis Communications February 2005 - December 2012
Swift Response January 2000 - February 2005
JP Morgan Chase January 1998 - January 2000
Skills
BPO, Outsourcing, Call Center, Operations Management, Workforce Management, Vendor Management, Process Improvement, Service Delivery, Operational Excellence, Customer Experience, Business Process..., Team Management, Contact Centers, Re-engineering, Performance Management, Performance Improvement, Customer Satisfaction, Quality Assurance, Business Transformation, Offshoring, Call Centers, CRM, Team Leadership, Process Excellence, Quality Management, Transition Management, Inbound Marketing, Business Process, P&L Management, Strategy, Employee Engagement, Cross-functional Team..., Sla, Program Management, Process Management, Management, Change Management
Education
New York University - Leonard N. Stern School of Business 1996 — 1999
MBA, Finance and Information Systems
Louisiana Tech University 1991 — 1993
MS, Industrial Engineering
Birla Institute of Technology and Science, Pilani 1987 — 1991
MSc. Tech, Engineering Technology
PS Senior 1977 — 1987
High school, High School/Secondary Diplomas and Certificates
Convergys January 2013 - Present
Aegis Communications February 2005 - December 2012
Swift Response January 2000 - February 2005
JP Morgan Chase January 1998 - January 2000
Skills
BPO, Outsourcing, Call Center, Operations Management, Workforce Management, Vendor Management, Process Improvement, Service Delivery, Operational Excellence, Customer Experience, Business Process..., Team Management, Contact Centers, Re-engineering, Performance Management, Performance Improvement, Customer Satisfaction, Quality Assurance, Business Transformation, Offshoring, Call Centers, CRM, Team Leadership, Process Excellence, Quality Management, Transition Management, Inbound Marketing, Business Process, P&L Management, Strategy, Employee Engagement, Cross-functional Team..., Sla, Program Management, Process Management, Management, Change Management
Education
New York University - Leonard N. Stern School of Business 1996 — 1999
MBA, Finance and Information Systems
Louisiana Tech University 1991 — 1993
MS, Industrial Engineering
Birla Institute of Technology and Science, Pilani 1987 — 1991
MSc. Tech, Engineering Technology
PS Senior 1977 — 1987
High school, High School/Secondary Diplomas and Certificates
Josh Everett, PMP's Convergys Experience November 1997 - November 2003
Job Vice President Information Technology at Ameritas
Industry Information Technology and Services
Experience
Ameritas July 2013 - Present
Dell Services November 2010 - July 2013
Dell Services November 2003 - November 2010
Convergys November 1997 - November 2003
Skills
SDLC, Vendor Management, Business Analysis, Visio, Process Engineering, Integration, Business Process, Leadership, IT Strategy, PMO, Resource Management, Software Development, Project Planning, Program Management, Requirements Analysis, PMP, Project Management, Process Improvement, Strategy, Enterprise Architecture, Management, IT Service Management, Testing, Business Development, Agile Methodologies, Analysis, Telecommunications, SQL, Project Portfolio..., Business Process..., IT Management, Software Project..., Business Intelligence, Outsourcing, Information Technology, Change Management, Team Leadership, Strategic Planning, Requirements Gathering, CRM, Disaster Recovery, Software Documentation, Systems Analysis
Education
Bellevue University 2015 — 2016
Master's Degree, Master of Science in Finance: Strategic Leadership of Value & Risk
Doane College 2000 — 2003
ISM, Information Systems
Southeast Community College 1996 — 1997
Associates of Applied Science, Computer Programmer
Ameritas July 2013 - Present
Dell Services November 2010 - July 2013
Dell Services November 2003 - November 2010
Convergys November 1997 - November 2003
Skills
SDLC, Vendor Management, Business Analysis, Visio, Process Engineering, Integration, Business Process, Leadership, IT Strategy, PMO, Resource Management, Software Development, Project Planning, Program Management, Requirements Analysis, PMP, Project Management, Process Improvement, Strategy, Enterprise Architecture, Management, IT Service Management, Testing, Business Development, Agile Methodologies, Analysis, Telecommunications, SQL, Project Portfolio..., Business Process..., IT Management, Software Project..., Business Intelligence, Outsourcing, Information Technology, Change Management, Team Leadership, Strategic Planning, Requirements Gathering, CRM, Disaster Recovery, Software Documentation, Systems Analysis
Education
Bellevue University 2015 — 2016
Master's Degree, Master of Science in Finance: Strategic Leadership of Value & Risk
Doane College 2000 — 2003
ISM, Information Systems
Southeast Community College 1996 — 1997
Associates of Applied Science, Computer Programmer
Biplab Ghatak's Convergys Experience 2001 - 2003
Job Computer Software Professional
Industry Computer Software
Experience
Convergys 2001 - 2003
Education
Birla Institute of Technology 1979 — 1983
BE, Electronics and telecommunication
St. Thomas Boys School 1976 — 1978
De Nobili 1972 — 1975
Convergys 2001 - 2003
Education
Birla Institute of Technology 1979 — 1983
BE, Electronics and telecommunication
St. Thomas Boys School 1976 — 1978
De Nobili 1972 — 1975
Duaine Morphew's Convergys Experience 2005 - 2009
Job Dir. Solutions Engineering Optum(TM) Omni Communication Suite
Industry Telecommunications
Experience
OPTUM-United Health Group February 2015 - Present
Independant Consultant April 2009 - February 2015
Convergys 2005 - 2009
American Business Communication, Inc. 2003 - 2005
Self-employed 2001 - 2003
Lightning Rod Software 1999 - 2001
Norstan Communications 1990 - 1998
Norstan 1979 - 1985
Skills
Contact Centers, Strategy, CRM, Pre-sales, Product Management, Strategic Planning, Sales, Telecommunications, Enterprise Software, Contract Negotiation, IVR, VoIP, Unified Communications, Integration, Training, Troubleshooting, Requirements Analysis, Start-ups, SaaS, Solution Selling, Call Centers, Management, Vendor Management, Project Management, Cloud Computing, Managed Services, Strategic Partnerships, Wireless
Education
Bemidji State University 1972 — 1976
BS
OPTUM-United Health Group February 2015 - Present
Independant Consultant April 2009 - February 2015
Convergys 2005 - 2009
American Business Communication, Inc. 2003 - 2005
Self-employed 2001 - 2003
Lightning Rod Software 1999 - 2001
Norstan Communications 1990 - 1998
Norstan 1979 - 1985
Skills
Contact Centers, Strategy, CRM, Pre-sales, Product Management, Strategic Planning, Sales, Telecommunications, Enterprise Software, Contract Negotiation, IVR, VoIP, Unified Communications, Integration, Training, Troubleshooting, Requirements Analysis, Start-ups, SaaS, Solution Selling, Call Centers, Management, Vendor Management, Project Management, Cloud Computing, Managed Services, Strategic Partnerships, Wireless
Education
Bemidji State University 1972 — 1976
BS
Archana Rangasamy's Convergys Experience April 2006 - October 2013
Job Consultant at E&Y
Industry Information Technology and Services
Experience
EY December 2013 - Present
Convergys April 2006 - October 2013
Skills
PL/SQL, HTML, Requirements Analysis, SDLC, Software Project..., Tomcat, Java, SOA, JavaScript, JBoss Application Server, Java Enterprise Edition, Solution Architecture, Requirements Gathering, SQL, Business Analysis, DB2
Education
Bharathiar University
Master of Computer Applications
EY December 2013 - Present
Convergys April 2006 - October 2013
Skills
PL/SQL, HTML, Requirements Analysis, SDLC, Software Project..., Tomcat, Java, SOA, JavaScript, JBoss Application Server, Java Enterprise Edition, Solution Architecture, Requirements Gathering, SQL, Business Analysis, DB2
Education
Bharathiar University
Master of Computer Applications
Jamie Isidore's Convergys Experience 2012 - 2013
Job In transition
Industry Entertainment
Experience
Dish Network 2012 - Present
Convergys 2012 - 2013
Moose Trucking January 2009 - April 2012
Kelly Services August 2008 - January 2009
BP Oil America November 2006 - July 2008
Benedictine University September 2004 - October 2006
Skills
Computer Literate, Organizational..., Change Management, PeopleSoft, Telephone Skills, General Office Duties, MS Office Suite, Office Administration, Library Management, Supervisory Skills, Records Management, Record Keeping, Organizational Change, Problem Solving, Administration, Outlook, Customer Service, PowerPoint, Word, Excel, Research, Employee Relations, Contract Management, Microsoft Office, Public Speaking, Event Planning, Documentation, Mentoring, Hiring, Staff Development, Teamwork, Administrative Support, Time Management, Interviewing, Teaching, Typing, Writing, Scheduling, Team Building, Spreadsheets, Performance Management, Social Media, Editing, Data Entry
Education
Benedictine University 2011 — 2012
Master of Science, Public Health
Benedictine University 2005 — 2007
MSMOB, Management in Organization Behavior
Benedictine University 2000 — 2004
Bachelor of Arts, Studio Arts
Dish Network 2012 - Present
Convergys 2012 - 2013
Moose Trucking January 2009 - April 2012
Kelly Services August 2008 - January 2009
BP Oil America November 2006 - July 2008
Benedictine University September 2004 - October 2006
Skills
Computer Literate, Organizational..., Change Management, PeopleSoft, Telephone Skills, General Office Duties, MS Office Suite, Office Administration, Library Management, Supervisory Skills, Records Management, Record Keeping, Organizational Change, Problem Solving, Administration, Outlook, Customer Service, PowerPoint, Word, Excel, Research, Employee Relations, Contract Management, Microsoft Office, Public Speaking, Event Planning, Documentation, Mentoring, Hiring, Staff Development, Teamwork, Administrative Support, Time Management, Interviewing, Teaching, Typing, Writing, Scheduling, Team Building, Spreadsheets, Performance Management, Social Media, Editing, Data Entry
Education
Benedictine University 2011 — 2012
Master of Science, Public Health
Benedictine University 2005 — 2007
MSMOB, Management in Organization Behavior
Benedictine University 2000 — 2004
Bachelor of Arts, Studio Arts
Wendy Ferrell's Convergys Experience November 2010 - Present
Job Project Manager at Convergys
Industry Consumer Services
Experience
Convergys November 2010 - Present
Convergys October 2007 - November 2010
Skills
BPO, Call Center, Call Centers, Change Management, Customer Experience, Customer Satisfaction, Operations Management, Outsourcing, Performance Management, Process Improvement, Program Management, Project Management, Service Delivery, Vendor Management, Workforce Management
Education
Bellevue University
Convergys November 2010 - Present
Convergys October 2007 - November 2010
Skills
BPO, Call Center, Call Centers, Change Management, Customer Experience, Customer Satisfaction, Operations Management, Outsourcing, Performance Management, Process Improvement, Program Management, Project Management, Service Delivery, Vendor Management, Workforce Management
Education
Bellevue University
Nazar AR's Convergys Experience October 2003 - October 2006
Job Telephony Analyst
Industry Telecommunications
Experience
CIBC April 2015 - Present
The Minacs Group October 2014 - March 2015
Vodafone Qatar September 2012 - September 2014
Vodafone Qatar February 2009 - September 2012
Accenture in India October 2006 - February 2009
Convergys October 2003 - October 2006
Skills
Team Management, CRM, BPO, Call Centers, Service Delivery, Sla, Customer Experience, IT Service Management, Vendor Management, Business Analysis, Process Improvement, Requirements Analysis, Project Management, Outsourcing, Telecommunications, Change Management, Pre-sales, Software Project..., SLA, Management, Team Leadership, Analysis, Program Management, Requirements Gathering, Testing, ITIL, Strategy, SDLC, Business Intelligence, Project Planning, Business Process, User Acceptance Testing, Integration, Project Delivery, Enterprise Software, Performance Management, Data Migration, Leadership, Training, Databases, Oracle, Business Process..., Customer Service, Troubleshooting, Human Resources, Agile Methodologies, Mobile Devices, Data Center, Product Management, Business Strategy
Education
Christ College - Bangalore 2004 — 2006
Masters in Human Resource Management, Human Resources Management and Services
Bharathiar University 1999 — 2002
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Brindavan Public School
CIBC April 2015 - Present
The Minacs Group October 2014 - March 2015
Vodafone Qatar September 2012 - September 2014
Vodafone Qatar February 2009 - September 2012
Accenture in India October 2006 - February 2009
Convergys October 2003 - October 2006
Skills
Team Management, CRM, BPO, Call Centers, Service Delivery, Sla, Customer Experience, IT Service Management, Vendor Management, Business Analysis, Process Improvement, Requirements Analysis, Project Management, Outsourcing, Telecommunications, Change Management, Pre-sales, Software Project..., SLA, Management, Team Leadership, Analysis, Program Management, Requirements Gathering, Testing, ITIL, Strategy, SDLC, Business Intelligence, Project Planning, Business Process, User Acceptance Testing, Integration, Project Delivery, Enterprise Software, Performance Management, Data Migration, Leadership, Training, Databases, Oracle, Business Process..., Customer Service, Troubleshooting, Human Resources, Agile Methodologies, Mobile Devices, Data Center, Product Management, Business Strategy
Education
Christ College - Bangalore 2004 — 2006
Masters in Human Resource Management, Human Resources Management and Services
Bharathiar University 1999 — 2002
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Brindavan Public School
Chandrasekar Jagadeeswaraiah's Convergys Experience May 2004 - April 2005
Job Senior .net developer at Sullivan, Cotter and Associates, Inc.
Industry Computer Software
Experience
Sullivan, Cotter and Associates, Inc. February 2014 - Present
Thomson Reuters Westlaw October 2013 - January 2014
Aon Benfield July 2013 - October 2013
Rust Consulting October 2012 - June 2013
C.H. Robinson Worldwide, Inc. September 2011 - October 2012
Cognizant Technology Solutions September 2006 - August 2011
BearingPoint May 2005 - August 2006
Convergys May 2004 - April 2005
Hitachi Solutions, Ltd. February 2001 - May 2004
Skills
.NET, Java, Software Project..., Data Warehousing, Leadership, Management, SDLC, Agile Methodologies, SQL, ASP.NET MVC, SOA, Business Analysis, Databases, Microsoft SQL Server, C#
Education
Bharathidasan University 1999 — 2002
MCA, Computer Science
Loyola College 1995 — 1998
Bachelor of Science, Chemistry
Sullivan, Cotter and Associates, Inc. February 2014 - Present
Thomson Reuters Westlaw October 2013 - January 2014
Aon Benfield July 2013 - October 2013
Rust Consulting October 2012 - June 2013
C.H. Robinson Worldwide, Inc. September 2011 - October 2012
Cognizant Technology Solutions September 2006 - August 2011
BearingPoint May 2005 - August 2006
Convergys May 2004 - April 2005
Hitachi Solutions, Ltd. February 2001 - May 2004
Skills
.NET, Java, Software Project..., Data Warehousing, Leadership, Management, SDLC, Agile Methodologies, SQL, ASP.NET MVC, SOA, Business Analysis, Databases, Microsoft SQL Server, C#
Education
Bharathidasan University 1999 — 2002
MCA, Computer Science
Loyola College 1995 — 1998
Bachelor of Science, Chemistry
Ramesh Sabesan's Convergys Experience March 2000 - February 2012
Job Lead Developer at Catamaran
Industry Information Technology and Services
Experience
Catamaran January 2015 - Present
The Pampered Chef April 2012 - January 2015
Convergys March 2000 - February 2012
GRAF Computer Associates, Inc July 1999 - October 1999
LASON Inc May 1997 - March 1999
Skills
Agile Methodologies, Java Enterprise Edition, Web Services, Weblogic, SDLC, Integration, Spring, Oracle, Struts, WebSphere, Unix, Enterprise Architecture
Education
Bharathiar University
MCA, Computer Science
Madurai Kamaraj University
BSC, Physics
Catamaran January 2015 - Present
The Pampered Chef April 2012 - January 2015
Convergys March 2000 - February 2012
GRAF Computer Associates, Inc July 1999 - October 1999
LASON Inc May 1997 - March 1999
Skills
Agile Methodologies, Java Enterprise Edition, Web Services, Weblogic, SDLC, Integration, Spring, Oracle, Struts, WebSphere, Unix, Enterprise Architecture
Education
Bharathiar University
MCA, Computer Science
Madurai Kamaraj University
BSC, Physics
Padma Amalachari's Convergys Experience February 2008 - 2009
Job SAP ABAP Consultant
Industry Information Technology and Services
Experience
Ford Motor Company 2011 - Present
NextEra Energy (FPL) 2010 - 2011
Convergys February 2008 - 2009
PepsiCo 2007 - 2007
Peabody Energy 2007 - 2007
Skills
ABAP, SAP R/3, Business Process, SAP ERP, SAP Implementation, SAP HR
Education
Bharathidasan University 1993 — 1996
Master's, Computer Applications
Bharathidasan University 1990 — 1993
Bachelors, Computer Science
Ford Motor Company 2011 - Present
NextEra Energy (FPL) 2010 - 2011
Convergys February 2008 - 2009
PepsiCo 2007 - 2007
Peabody Energy 2007 - 2007
Skills
ABAP, SAP R/3, Business Process, SAP ERP, SAP Implementation, SAP HR
Education
Bharathidasan University 1993 — 1996
Master's, Computer Applications
Bharathidasan University 1990 — 1993
Bachelors, Computer Science
Robert Hohmann's Convergys Experience December 2004 - Present
Job Technical Lead, Bilingual Support Team (English/Spanish)
Industry Outsourcing/Offshoring
Experience
Convergys December 2004 - Present
Convergys November 2010 - July 2011
US Army October 1981 - October 1985
Skills
Workforce Management, Call Centers, Team Leadership, Training, Vendor Management, Call Center, Contact Centers, Service Delivery, Coaching, Customer Satisfaction, Bilingual Communications, Customer Engagement, Merchant Services, Point of Purchase, Skilled Multi-tasker
Education
Bellevue University 2010 — 2012
BS, Call Center Management
University of Arizona 1985 — 1989
BA, Spanish
Convergys December 2004 - Present
Convergys November 2010 - July 2011
US Army October 1981 - October 1985
Skills
Workforce Management, Call Centers, Team Leadership, Training, Vendor Management, Call Center, Contact Centers, Service Delivery, Coaching, Customer Satisfaction, Bilingual Communications, Customer Engagement, Merchant Services, Point of Purchase, Skilled Multi-tasker
Education
Bellevue University 2010 — 2012
BS, Call Center Management
University of Arizona 1985 — 1989
BA, Spanish
Linda Mital's Convergys Experience 1999 - 2004
Job IT Manager/Architect at DC Government
Industry Information Technology and Services
Experience
DC Government July 2006 - Present
NFF, Inc 2006 - 2007
Convergys 1999 - 2004
Sallie Mae 1996 - 1999
Skills
DB2, z/OS, Disaster Recovery, Enterprise Architecture, SDLC, IBM Mainframe, Database Administration, REXX, CICS, COBOL, JCL, Data Center, Virtualization, Data Warehousing, SQL Server 2008, Data Flux, Toad, SQL Plus, Oracle 9i, Golden Gate, SOA, Oracle, Software Project..., Requirements Analysis, Testing, Databases, Data Migration, TSO, IT Management, Mainframe, Systems Analysis, IT Strategy, ITIL, Microsoft SQL Server, Visio, Requirements Gathering, SQL*Plus, GoldenGate
Education
Binghamton University - School of Management 1982 — 1985
BS, Management/Information Systems
DC Government July 2006 - Present
NFF, Inc 2006 - 2007
Convergys 1999 - 2004
Sallie Mae 1996 - 1999
Skills
DB2, z/OS, Disaster Recovery, Enterprise Architecture, SDLC, IBM Mainframe, Database Administration, REXX, CICS, COBOL, JCL, Data Center, Virtualization, Data Warehousing, SQL Server 2008, Data Flux, Toad, SQL Plus, Oracle 9i, Golden Gate, SOA, Oracle, Software Project..., Requirements Analysis, Testing, Databases, Data Migration, TSO, IT Management, Mainframe, Systems Analysis, IT Strategy, ITIL, Microsoft SQL Server, Visio, Requirements Gathering, SQL*Plus, GoldenGate
Education
Binghamton University - School of Management 1982 — 1985
BS, Management/Information Systems
April Purvis's Convergys Experience January 2015 - July 2015
Job Goodwill Careers in Retail program
Industry Consumer Services
Experience
Boys & Girls Clubs of America September 2015 - Present
Convergys January 2015 - July 2015
Mpi October 2010 - April 2011
Transworld Systems February 2010 - October 2010
Open Arms Care August 2007 - October 2010
Skills
Call Centers, Account Management, Leadership, Management, Administrative..., Receptionist Duties
Education
Strayer University 2010 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
Berea College 2003 — 2007
Bachelor's of Science in Business Administration, Business Administration and Management, General
Boys & Girls Clubs of America September 2015 - Present
Convergys January 2015 - July 2015
Mpi October 2010 - April 2011
Transworld Systems February 2010 - October 2010
Open Arms Care August 2007 - October 2010
Skills
Call Centers, Account Management, Leadership, Management, Administrative..., Receptionist Duties
Education
Strayer University 2010 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
Berea College 2003 — 2007
Bachelor's of Science in Business Administration, Business Administration and Management, General
Jeff Telkamp's Convergys Experience March 1996 - January 2011
Job Senior Software Engineer at Physical Systems Integration
Industry Computer Software
Experience
Physical Systems Integration February 2011 - Present
Convergys March 1996 - January 2011
SEI Investments 1991 - 1995
Skills
VXML, Speech Recognition, Java, JavaScript, AJAX, HTML, CSS, Tomcat, Weblogic, Servlets, Eclipse, Subversion, CVS, Web Applications, SOAP, Software Development, Databases, Ant, Java Enterprise Edition, SQL, Unix, Object Oriented Design, Linux, Web Services, MySQL, Spring, JUnit, Agile Methodologies, Visual Studio, Multithreading, JSP, Software Design, Perl, Shell Scripting, XML, Software Engineering, UML, Scrum
Education
Biola University 1987 — 1989
Bachelor of Science, Business with Computer Science Emphasis
Physical Systems Integration February 2011 - Present
Convergys March 1996 - January 2011
SEI Investments 1991 - 1995
Skills
VXML, Speech Recognition, Java, JavaScript, AJAX, HTML, CSS, Tomcat, Weblogic, Servlets, Eclipse, Subversion, CVS, Web Applications, SOAP, Software Development, Databases, Ant, Java Enterprise Edition, SQL, Unix, Object Oriented Design, Linux, Web Services, MySQL, Spring, JUnit, Agile Methodologies, Visual Studio, Multithreading, JSP, Software Design, Perl, Shell Scripting, XML, Software Engineering, UML, Scrum
Education
Biola University 1987 — 1989
Bachelor of Science, Business with Computer Science Emphasis
Deanna Wall's Convergys Experience June 1997 - June 2013
Job Biller at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys June 1997 - June 2013
Skills
Invoicing, Call Center, Customer Service, Billing Systems, Data Entry, Accounts Payable, Medical Billing, 10 Key, Customer Satisfaction
Education
Bellevue University 1989 — 1995
Bachelor of Arts (B.A.), Business Administration and Accounting
High School: Mullen High School 1960 — 1964
College Prep
Convergys June 1997 - June 2013
Skills
Invoicing, Call Center, Customer Service, Billing Systems, Data Entry, Accounts Payable, Medical Billing, 10 Key, Customer Satisfaction
Education
Bellevue University 1989 — 1995
Bachelor of Arts (B.A.), Business Administration and Accounting
High School: Mullen High School 1960 — 1964
College Prep
Corrine DelPalazzo's Convergys Experience August 2012 - Present
Job Team Leader Convergys
Industry Consumer Services
Experience
Convergys August 2012 - Present
Amway February 2013 - February 2014
Convergys July 2008 - August 2012
Frank Gates 2002 - 2008
CNA Insurance 2001 - 2002
Colonial Healthcare 1996 - 2001
Wausau 1988 - 1996
Skills
Call Center, Supervisory Skills, Customer Service, Customer Relations, Training Delivery, Insurance, Workforce Management, Microsoft Office, BPO, Customer Satisfaction, Call Center Development, Workers Compensation, Operations Management, Inbound Marketing, Business Development, Sla, Employee Relations, Call Centers, Customer Retention, Process Improvement, Contact Centers, Performance Management, Training, Customer Experience, Vendor Management, Team Management, CRM, Soft Skills, Employee Engagement, Leadership, SLA
Education
Bellevue University 2009 — 2013
Convergys August 2012 - Present
Amway February 2013 - February 2014
Convergys July 2008 - August 2012
Frank Gates 2002 - 2008
CNA Insurance 2001 - 2002
Colonial Healthcare 1996 - 2001
Wausau 1988 - 1996
Skills
Call Center, Supervisory Skills, Customer Service, Customer Relations, Training Delivery, Insurance, Workforce Management, Microsoft Office, BPO, Customer Satisfaction, Call Center Development, Workers Compensation, Operations Management, Inbound Marketing, Business Development, Sla, Employee Relations, Call Centers, Customer Retention, Process Improvement, Contact Centers, Performance Management, Training, Customer Experience, Vendor Management, Team Management, CRM, Soft Skills, Employee Engagement, Leadership, SLA
Education
Bellevue University 2009 — 2013
Kathy Whitlow's Convergys Experience November 2001 - December 2008
Job Workforce Scheduler/Forecaster at ACN
Industry Telecommunications
Experience
ACN December 2008 - Present
Convergys November 2001 - December 2008
Premier first - Alamo/National car rental EMEA March 1993 - November 2001
NATO March 1990 - May 1991
Skills
Call Centers, Workforce Management, Outsourcing, Customer Experience, Customer Satisfaction, Avaya, Vendor Management, Telecommunications, VoIP, Team Leadership, BPO, Operations Management, Process Improvement, Service Delivery, Team Management, Performance Management, Management, Cross-functional Team..., Business Analysis, Business Process..., Forecasting, Leadership, Team Building, Training, Analysis, Coaching, Program Management
Education
Belmont Abbey College 1997 — 2000
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Western Carolina University 1989 — 1990
Brevard College Brevard, NC 1986 — 1988
none
ACN December 2008 - Present
Convergys November 2001 - December 2008
Premier first - Alamo/National car rental EMEA March 1993 - November 2001
NATO March 1990 - May 1991
Skills
Call Centers, Workforce Management, Outsourcing, Customer Experience, Customer Satisfaction, Avaya, Vendor Management, Telecommunications, VoIP, Team Leadership, BPO, Operations Management, Process Improvement, Service Delivery, Team Management, Performance Management, Management, Cross-functional Team..., Business Analysis, Business Process..., Forecasting, Leadership, Team Building, Training, Analysis, Coaching, Program Management
Education
Belmont Abbey College 1997 — 2000
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Western Carolina University 1989 — 1990
Brevard College Brevard, NC 1986 — 1988
none
Joseph Burkhardt's Convergys Experience March 1999 - June 2002
Job Transitioning Optician/Health Technician
Industry Military
Experience
US Navy March 2009 - Present
J.P. Burkhardt Enterprises January 1999 - February 2008
Convergys March 1999 - June 2002
Skills
Navy, Phlebotomy, Nursing, Military, Organizational..., Medical Records, Hospitals, Vital Signs, Military Experience, CBRN, NREMT Basic, United States Navy..., United States Navy..., Customer Service, Mail Sorting, Building Security, Government Liason, Safety, Patient Safety, Fire Safety, Public Safety, Emergency Management, First Aid, DoD
Education
Recruit Training Command 2008 — 2012
Basic Seaman, Military
College of Lake County 2009 — 2011
General Studies, A
Optician School 2009 — 2009
A
Hospital Corpsman School 2008 — 2009
Portland Community College 2000 — 2001
Fire Science/Fire-fighting
Bethany Lutheran College 1998 — 1999
Liberal Arts and Sciences/Liberal Studies
US Navy March 2009 - Present
J.P. Burkhardt Enterprises January 1999 - February 2008
Convergys March 1999 - June 2002
Skills
Navy, Phlebotomy, Nursing, Military, Organizational..., Medical Records, Hospitals, Vital Signs, Military Experience, CBRN, NREMT Basic, United States Navy..., United States Navy..., Customer Service, Mail Sorting, Building Security, Government Liason, Safety, Patient Safety, Fire Safety, Public Safety, Emergency Management, First Aid, DoD
Education
Recruit Training Command 2008 — 2012
Basic Seaman, Military
College of Lake County 2009 — 2011
General Studies, A
Optician School 2009 — 2009
A
Hospital Corpsman School 2008 — 2009
Portland Community College 2000 — 2001
Fire Science/Fire-fighting
Bethany Lutheran College 1998 — 1999
Liberal Arts and Sciences/Liberal Studies
Quenikka Brown's Convergys Experience August 2007 - August 2009
Job Telecommunications Professional
Industry Telecommunications
Experience
The Answer Group 2008 - 2012
Convergys August 2007 - August 2009
Wyndham/Fairfield Resorts August 2005 - December 2007
Skills
Outstanding office..., Solid communication..., Proficient planning and..., Efficient in..., Sharp information..., Over 10 years in..., Exceptional team work, Knowledgeable with...
Education
Bethune-Cookman University 2004 — 2005
n/a, General studies
Blanche Ely High 2000 — 2004
High school diploma, General studies
The Answer Group 2008 - 2012
Convergys August 2007 - August 2009
Wyndham/Fairfield Resorts August 2005 - December 2007
Skills
Outstanding office..., Solid communication..., Proficient planning and..., Efficient in..., Sharp information..., Over 10 years in..., Exceptional team work, Knowledgeable with...
Education
Bethune-Cookman University 2004 — 2005
n/a, General studies
Blanche Ely High 2000 — 2004
High school diploma, General studies
Juan F Atehortua's Convergys Experience 2013 - 2013
Job Student at Bergen Community College
Industry Graphic Design
Experience
Convergys 2013 - 2013
Sitel June 2012 - August 2012
Education
Bergen Community College 2011 — 2013
Gimnasio Colombo Britanico 1994 — 2008
Convergys 2013 - 2013
Sitel June 2012 - August 2012
Education
Bergen Community College 2011 — 2013
Gimnasio Colombo Britanico 1994 — 2008
Shanna Ramseur's Convergys Experience July 2009 - October 2011
Job Student at Belmont Abbey College
Industry Consumer Services
Experience
Denver Global Products March 2013 - Present
Convergys July 2009 - October 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English
Education
Belmont Abbey College 2011 — 2015
Accounting
Denver Global Products March 2013 - Present
Convergys July 2009 - October 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English
Education
Belmont Abbey College 2011 — 2015
Accounting
Denise Dunlap's Convergys Experience April 2004 - April 2011
Job Loan Mitigation Specialist at Bank of America
Industry Staffing and Recruiting
Experience
Bank of America June 2012 - Present
Aerotek June 2012 - June 2013
Convergys April 2004 - April 2011
Skills
Banking and Finance, Law Enforcement, Social Sciences
Education
Bellevue University 2010 — 2012
Bachelor of Science (B.S.), Business Administration and Management, General
South Piedmont Community College 1995 — 1997
Associate of Arts and Sciences (A.A.S.), Criminal Justice and Corrections
Bank of America June 2012 - Present
Aerotek June 2012 - June 2013
Convergys April 2004 - April 2011
Skills
Banking and Finance, Law Enforcement, Social Sciences
Education
Bellevue University 2010 — 2012
Bachelor of Science (B.S.), Business Administration and Management, General
South Piedmont Community College 1995 — 1997
Associate of Arts and Sciences (A.A.S.), Criminal Justice and Corrections
Robert Butts III's Convergys Experience 2010 - 2012
Job Director of Operations
Industry Executive Office
Experience
Corvus Janitorial June 2014 - Present
TruBlue at Strategic Franchising Systems November 2013 - June 2014
StarTek April 2013 - October 2013
Total Quality Logistics November 2012 - April 2013
Convergys 2010 - 2012
Citi 2004 - 2007
Skills
Customer Service, Multi Tasking, Sales, Call Centers, Team Leadership, Leadership Development, Job Coaching, Coaching, Performance Improvement, Employee Training, Training Delivery, Instructor-led Training, Technical Training, Hands-on Training, Training, Customer Experience, Technical Support, Leadership, Performance Management, Operations Management, Process Improvement, Workforce Management, Recruiting, Hiring, Employee Relations, Human Resources, Vendor Management, Interviews, Onboarding, Management, CRM, BPO, Contact Centers, Outlook, Applicant Tracking..., Talent Acquisition, Telephone Skills, Team Management, Team Building, Talent Management, Account Management, Payroll, Technical Recruiting, Service Delivery, Troubleshooting, Project Management, Business Development, Direct Sales, Telecommunications, Office Administration
Education
Bellevue University 2011 — 2013
Bachelor of Arts (BA), Business Administration, Management and Operations
Dixie Heights High School
Corvus Janitorial June 2014 - Present
TruBlue at Strategic Franchising Systems November 2013 - June 2014
StarTek April 2013 - October 2013
Total Quality Logistics November 2012 - April 2013
Convergys 2010 - 2012
Citi 2004 - 2007
Skills
Customer Service, Multi Tasking, Sales, Call Centers, Team Leadership, Leadership Development, Job Coaching, Coaching, Performance Improvement, Employee Training, Training Delivery, Instructor-led Training, Technical Training, Hands-on Training, Training, Customer Experience, Technical Support, Leadership, Performance Management, Operations Management, Process Improvement, Workforce Management, Recruiting, Hiring, Employee Relations, Human Resources, Vendor Management, Interviews, Onboarding, Management, CRM, BPO, Contact Centers, Outlook, Applicant Tracking..., Talent Acquisition, Telephone Skills, Team Management, Team Building, Talent Management, Account Management, Payroll, Technical Recruiting, Service Delivery, Troubleshooting, Project Management, Business Development, Direct Sales, Telecommunications, Office Administration
Education
Bellevue University 2011 — 2013
Bachelor of Arts (BA), Business Administration, Management and Operations
Dixie Heights High School
Patricia Dorsett's Convergys Experience May 2014 - June 2014
Job
Industry
Experience
Convergys May 2014 - June 2014
Nordstrom December 2006 - June 2007
WELSFARGO November 2006 - December 2006
Harris Teeter October 2006 - December 2006
BELL SOUTH May 2005 - June 2006
Verizon September 1998 - April 2005
TIFFANY & CO November 1996 - September 1998
Education
CHRISTOPHER COLUMBUS HIGH SCHOOL
DIPLOMA
Benedict College
BUSINESS ADMINISTRATION
Convergys May 2014 - June 2014
Nordstrom December 2006 - June 2007
WELSFARGO November 2006 - December 2006
Harris Teeter October 2006 - December 2006
BELL SOUTH May 2005 - June 2006
Verizon September 1998 - April 2005
TIFFANY & CO November 1996 - September 1998
Education
CHRISTOPHER COLUMBUS HIGH SCHOOL
DIPLOMA
Benedict College
BUSINESS ADMINISTRATION
Quenikka Brown's Convergys Experience October 2007 - December 2009
Job Customer Service at AT&T Mobility
Industry Telecommunications
Experience
IBM October 2013 - Present
AT&T Mobility October 2012 - September 2013
The Answer Group (TAG) September 2006 - July 2012
Convergys October 2007 - December 2009
Education
Strayer University 2013 — 2016
Computer Systems Networking and Telecommunications
Bethune-Cookman University 2004 — 2005
Bethune-Cookman University 2004 — 2005
IBM October 2013 - Present
AT&T Mobility October 2012 - September 2013
The Answer Group (TAG) September 2006 - July 2012
Convergys October 2007 - December 2009
Education
Strayer University 2013 — 2016
Computer Systems Networking and Telecommunications
Bethune-Cookman University 2004 — 2005
Bethune-Cookman University 2004 — 2005
Amanda Paulsen's Convergys Experience September 2003 - Present
Job Customer Care at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys September 2003 - Present
Education
Bellevue University 2011 — 2015
Bachelor of Science (BS), Professional Customer Contact Center Management
Stevens-Henager College-Ogden 2006 — 2008
Associate's degree, Graphic Arts
Convergys September 2003 - Present
Education
Bellevue University 2011 — 2015
Bachelor of Science (BS), Professional Customer Contact Center Management
Stevens-Henager College-Ogden 2006 — 2008
Associate's degree, Graphic Arts
Hope Da Silva's Convergys Experience May 2014 - December 2014
Job COOWNER, CUSTOMER SERVICE, ADVERTISING at DTech
Industry Consumer Services
Experience
D-Tech January 2012 - Present
Convergys May 2014 - December 2014
Uptown Bistro Bar & Grille September 2008 - June 2014
Muzik Mafia September 2007 - March 2008
Bluesboro September 2007 - February 2008
Silke's Old World Breads April 2007 - August 2007
Olive Garden September 2004 - July 2007
The Old Spaghetti Factory January 2006 - February 2007
Red Lobster August 2005 - December 2005
Trans World Entertainment December 2000 - August 2005
Skills
Customer Service, Call Centers, Customer Satisfaction, Customer Experience, Troubleshooting, Technical Support, Inventory, Microsoft Office, HTML
Education
Middle Tennessee State University 2005 — 2016
Bachelor of Science (B.S.), Liberal Arts and Sciences/Liberal Studies
Berklee College of Music 2002 — 2004
Bachelor's degree, Music Business/Management, Drumset Principle
Hempfield High School 1998 — 2002
College/University Preparatory and Advanced High School/Secondary Diploma Program
D-Tech January 2012 - Present
Convergys May 2014 - December 2014
Uptown Bistro Bar & Grille September 2008 - June 2014
Muzik Mafia September 2007 - March 2008
Bluesboro September 2007 - February 2008
Silke's Old World Breads April 2007 - August 2007
Olive Garden September 2004 - July 2007
The Old Spaghetti Factory January 2006 - February 2007
Red Lobster August 2005 - December 2005
Trans World Entertainment December 2000 - August 2005
Skills
Customer Service, Call Centers, Customer Satisfaction, Customer Experience, Troubleshooting, Technical Support, Inventory, Microsoft Office, HTML
Education
Middle Tennessee State University 2005 — 2016
Bachelor of Science (B.S.), Liberal Arts and Sciences/Liberal Studies
Berklee College of Music 2002 — 2004
Bachelor's degree, Music Business/Management, Drumset Principle
Hempfield High School 1998 — 2002
College/University Preparatory and Advanced High School/Secondary Diploma Program
Jessica Karpel's Convergys Experience May 2011 - August 2011
Job Administrative Assistant at Global Manufacturing Services, Inc.
Industry Transportation/Trucking/Railroad
Experience
Global Manufacturing Services, Inc. July 2015 - Present
PetSmart March 2011 - December 2014
Hardison Law Office June 2013 - December 2013
Robert Half May 2012 - April 2013
Maury County Schools April 2010 - May 2012
Convergys May 2011 - August 2011
U.S. Bank April 2008 - November 2008
Skills
Data Entry, Customer Service, Management, Writing, Invoicing, Time Management, Microsoft Office, Training, Customer Satisfaction, Microsoft Excel
Education
Belmont University
BBA degree, Music Business
Kaplan Career Institute
Global Manufacturing Services, Inc. July 2015 - Present
PetSmart March 2011 - December 2014
Hardison Law Office June 2013 - December 2013
Robert Half May 2012 - April 2013
Maury County Schools April 2010 - May 2012
Convergys May 2011 - August 2011
U.S. Bank April 2008 - November 2008
Skills
Data Entry, Customer Service, Management, Writing, Invoicing, Time Management, Microsoft Office, Training, Customer Satisfaction, Microsoft Excel
Education
Belmont University
BBA degree, Music Business
Kaplan Career Institute
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT