Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Employees
Thunderhead July 2014 - Present
Infor August 2011 - July 2014
Convergys December 2010 - August 2011
VirtuOz February 2010 - December 2010
Convergys Inc. June 2006 - February 2010
KnowledgeTranzfer December 2005 - June 2006
E.piphany, Inc April 1998 - November 2005
Silicon Graphics 1995 - 1998
Pyramid Technology, Inc. 1990 - 1995
TRW Electronics Systems Group August 1988 - June 1990
Skills
CRM software, Data Warehouse..., Social Media Marketing, SaaS, Customer Relations, Telecommunications, Retail, Channel, Insurance, Enterprise Software, Call Center, Customer Experience, Cloud Computing, Solution Selling, Social CRM, CRM, Call Centers, Customer Service, Pre-sales, Salesforce.com, Strategy, Product Management, Product Marketing, Integration, Analytics, Strategic Partnerships, Data Warehousing, Business Intelligence, Digital Marketing, Big Data, Sales Operations, Management, Professional Services, Sales, Program Management
Education
Bowling Green State University 1981 — 1985
Bachelor of Science, Computer Science
Vanguard Mobile Solutions June 2014 - Present
88.3 WXUT-FM / 88.1 WBGU-FM January 2001 - Present
Buckeye CableSystem April 2014 - Present
Heartland Healthcare Services March 2012 - January 2014
Richard's Music November 2011 - March 2012
Adam's Street Publishing / Toledo City Paper April 2011 - November 2011
Shakin' Promotions June 2005 - January 2011
Success Marketing Group / Energy Saver Advisors November 2009 - May 2010
Toys R Us November 2004 - October 2005
Convergys June 2001 - June 2004
Skills
Event Management, Music, Social Media, Social Media Marketing, Social Networking, Talent Management, Talent Booking, Talent Scouting, Customer Service, Customer Retention, Customer Satisfaction, Entertainment Industry, Entertainment Management, Sales, Microsoft Office, Adobe Creative Suite, Adobe, Windows, Mac OS
Education
Bowling Green State University 2005 — 2009
Bachelor of Arts (B.A.) / Pop Culture Minor, Fine/Studio Arts, General
Mercy College of Northwest Ohio 2012 — 2012
Certified Pharmacy Tech, Pharmacy
Owens Community College 2001 — 2004
Web Design Certificate, Web Design
Kennessee Insurance Agency June 2004 - Present
Pomeroy December 2013 - December 2013
Kroger October 2013 - November 2013
Convergys October 2012 - October 2013
ISSI, Inc. January 2012 - August 2012
Skills
Project Management, Microsoft Office, HTML, SharePoint, Networking, A+ Certified IT...
Education
Bowling Green State University 1996 — 2000
Bachelor of Arts, Journalism, 3.02
SunGard April 2010 - Present
Coventry Health Care May 2007 - April 2010
Acxiom January 2007 - May 2007
Convergys 1991 - 2007
Skills
PMP, SDLC, Project Management, PMO, Process Improvement, ITIL Foundations v3, ITIL Service Transition, Project Portfolio..., Program Management, Resource Management, Software Project..., Infrastructure Project..., Vendor Management, Requirements Gathering, Requirements Analysis, Serena SSM, Serena SBM, MS Project, SharePoint, ITIL, Software Documentation, Project Delivery, Agile Methodologies, Change Management, Testing, Integration, Governance
Education
Boston University 2005 — 2007
MSPM, MS in Project Management
North Central College 1984 — 1988
BA, Political Science, American History
Convergys September 2003 - Present
RE/Max All Executives November 2004 - March 2006
Summer Institute of Linguistics / Wycliffe Bible Translators May 1979 - August 2003
Skills
Technical Support, Call Centers, Computer Hardware, Customer Experience, Customer Satisfaction, Customer Service, Customer Support, Service Delivery, Troubleshooting, Windows XP, Workforce Management, Contact Centers
Education
Bowling Green State University
BS, Mathematics
DIRECTV July 2014 - Present
Convergys September 2013 - May 2014
Gap Inc./Banana Republic March 2013 - July 2013
Scentsy, Inc. December 2012 - January 2013
Acclima, Inc. April 2008 - June 2010
US Federal Government September 2009 - December 2009
Skills
Mandarin, Teaching English as a..., Microsoft Office, Electronics..., Microsoft Excel, Blogging, Social Media, Photography, Operations Management, Computers, Communication, Sales
Education
Boise State University 2013 — 2018
Bachelor of Science (BS), Construction Management, 3.0
Windham Professionals 2014 - Present
CSS Corp 2014 - 2014
Convergys 2008 - 2014
Amdocs, Inc. 2002 - 2008
Xchange Applications 2000 - 2002
Parametric Technology 1999 - 2000
United States Marine Corps 1983 - 1999
Skills
Leadership, SaaS, Salesforce.com, Negotiation, Professional Services, Management, Enterprise Software, BPO, Risk Management, Customer Satisfaction, Product Management, Cloud Computing, Solution Selling, Outsourcing, Account Management, CRM, Selling, Strategic Partnerships, Strategy, Business Development, Analytics, Strategic Leadership, Customer Service, Team Building, English, Sales
Education
Bridgewater State University 1990 — 1993
Bachelors, Criminology/Aviation Science
Bridgewater State University
Convergys August 2008 - November 2009
Golden Flower Chinese Herbs July 2007 - July 2008
Kim Jew Photography June 2003 - July 2006
University of New Mexico January 2001 - April 2003
College of Santa Fe at Albuquerque February 1999 - December 2000
CNM - Central New Mexico Community College December 1997 - December 1999
Skills
Sales, Marketing Strategy, Office Administration, Payment Services, Accounts Receivable, Network Administration, Computer Maintenance, Laboratory Equipment, Lesson Planning, Metal Fabrication, Database Administration, Technical Support, Studio Photography
Education
Boise State University 2013 — 2017
Bachelor of Applied Science (BASc), Biology/Biological Sciences, General
Boise State University 2013 — 2015
Minor in Visual Arts, Visual and Performing Arts
Boise State University 2013 — 2015
Minor in Economics, Sustainability Studies
College of Western Idaho 2013 — 2015
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities
The University of New Mexico 2001 — 2003
Fine and Studio Arts
Oracle August 2014 - Present
Symantec February 2012 - August 2014
Convergys February 2005 - February 2012
AT&T Wireless April 2004 - February 2005
Skills
Management, Information Technology, Training Delivery, Microsoft SQL Server, PeopleSoft, Team Leadership, Staff Development, Technical Support, OLAP, SQL, Networking, Databases, Cognos, ETL Tools, Business Objects, Microsoft Excel, Teradata, Mentoring, Training, Recruiting, Tera DataLabs, QlikView, Crystal Reports, SSRS, SFDC, Oracle Database, MySQL, PostgreSQL, PowerPivot, SharePoint, Customer Service, Business Intelligence
Education
Utah Valley University 1999 — 2015
Bachelors of Science, Information Systems
Brigham Young University
Mathematics and Actuarial
Convergys August 2015 - Present
Dish One June 2015 - June 2015
Energy Systems April 2015 - May 2015
Ron Paul 2008 Presidential Campaign June 2007 - November 2008
Western Wats November 2003 - December 2003
Focus Communications September 2003 - November 2003
Techstar Satellite May 2003 - October 2003
Deseret Industries July 2003 - September 2003
David Edward Garber March 2003 - April 2003
Brigham Young University September 2000 - December 2002
Skills
Research, Laboratory Equipment, Laboratory Skills, Science, Physics, Mathematics, Computer Science, Computer Proficiency, Programming, HTML, Internet Savvy, Organization Skills, Creativity Skills, Critical Thinking, Strategic Planning, History, Politics, Grassroots Campaigning, Stressful Situations, Remaining Pleasant, Interpersonal..., Telephone Skills, Public Speaking, Voice Acting, Education, Marketing, Typing, Writing, Social Media, Blogging, Editing, Document Creation, Photography, Graphic Design, Microsoft Office, Microsoft Word, Microsoft Excel, Record Keeping, Piano Playing, Singing, Social Dance, Customer Service, Community Outreach, Nonprofits, Catering, Geography, Travel, Janitorial Services, Family History, Persistence
Education
Brigham Young University 1993 — 2017
none yet, Honors Applied Physics: Computer Science Emphasis, 16+
Thomas Jefferson High School for Science and Technology 1989 — 1993
High School Diploma, General Studies, 12
Electronic Arts (EA) February 2015 - Present
Hothead Games November 2012 - February 2015
Tiny Speck, Inc August 2012 - November 2012
United Front Games November 2011 - June 2012
Vancouver Film School October 2010 - October 2011
Convergys July 2008 - October 2010
Vancouver Olympic Committee January 2010 - February 2010
Convergys Corporation July 2006 - May 2008
Convergys Corporation April 2005 - June 2006
Time Warner Cable 2003 - 2005
Skills
Video Games, Agile Project Management, Quality Control, User Interface, Analytics, Game Development, Game Design, Perforce, Quality Assurance, User Interface Design, Project Management, Team Leadership, Team Management, User Experience, Social Games, Unity3D, Outsourcing, Management, Agile Methodologies, Metrics, Project Planning, Online Gaming, Product Management, PS3, Xbox 360, Visio, Team Building, Customer Service, Call Center, Microsoft Office, Technical Support, Leadership, Scrum, Process Scheduler, Free to Play, Freemium, Virtual Currency, MMORPG, Gameplay Systems, Valve Hammer Editor, Playtesting, Multiplayer Design, Call Centers, Mobile Games, Computer Games, Level Design, Gameplay, MMO
Education
Vancouver Film School 2010 — 2011
Diploma, Game Design with Honours
Bishop's University 1998 — 2000
Network Software Design
Champlain Regional College
Social Sciences
Thermo Fisher Scientific January 2013 - Present
RR Donnelley October 2007 - December 2012
Autonomous Solutions April 2006 - December 2006
Convergys November 2005 - April 2006
Bourns, Inc. March 1993 - June 2002
Skills
Project Management, Lifesciences, R&D, Biotechnology, Program Management, Data Analysis, Cross-functional Team..., Process Improvement, Project Planning, MS Project, Software Project..., Change Management, Analysis, Molecular Biology, Product Development, Business Analysis, Pharmaceutical Industry, Project Portfolio..., Validation, Software Development, Quality Assurance, Lean Manufacturing, Management
Education
University of Phoenix 2003 — 2005
Master of Business Administration (MBA), Business Administration, Management and Operations
University of Phoenix 1995 — 1997
Bachelor of Science (B.S.), Business Information Systems
Utah State University 1988 — 1990
General Studies
Bridgerland Applied Technology College 1986 — 1987
Associate's degree, Electronics
TM Training & Design 2005 - Present
Monster Worldwide 2004 - 2005
Convergys 1998 - 2004
Barclay Personnel 1997 - 1998
Middle/ High School 1991 - 1997
Skills
Learning & Development, Instructional Design, Dynamic presentation..., Instructor-led Training, Employee Training, Adult learning theory, Instructional systems..., Curriculum Development, Course development, Onboarding, New Hire Orientations, New Hire Training, Career Development, Information Mapping, Knowledge Management, Blended learning..., Medical devices, Call center environments, Employee H&W benefit..., Call Centers, Public Speaking
Education
Boston University School of Education
Master of Education (MEd)
St. Lawrence University
Bachelor of Arts (BA), French
WestHost December 2013 - Present
Convergys August 2012 - November 2013
United States Army May 2012 - June 2012
Icon Health and Fitness November 2011 - May 2012
Qwest January 2010 - November 2010
Teleperformance, USA June 2009 - January 2010
Skills
Microsoft Office, Customer Service, Leadership, Public Speaking, Troubleshooting, Project Management, Windows, Teaching, Spanish, Direct Sales, Military, AS400 system, Systems Engineering, Instructional Design, Team Leadership, Training, Sales
Education
Weber State University 2009 — 2010
John C Calhoun State Community College 2006 — 2007
generals
Bridgerland Applied Technology College
Information Technology
MobilityWare June 2015 - Present
Amazon September 2008 - May 2015
GameTunnel November 2002 - January 2009
Reflexive Entertainment February 2006 - September 2008
Convergys October 1999 - February 2006
Skills
Video Games, Game Development, Level Design, Production, User Interface Design, Game Design, Casual Games, Mobile Games, Game Mechanics, Unity3D, Computer Games, Xbox 360, Online Gaming, iPhone, Monetization, Gameplay, Gaming, Social Games, iOS, Wii, Management, Product Management
Education
Brigham Young University 2005 — 2006
eMBA
Brigham Young University 1992 — 1998
B.S., Zoology: Conservation Biology
GC Services 2013 - 2014
Convergys October 2012 - January 2013
Teleperformance August 2011 - July 2012
Skills
Customer Service, Customer Satisfaction, Data Entry, Microsoft Office, Microsoft Excel, Microsoft Word, Avaya IP Telephony
Education
Bossier Parish Community College 2011 — 2012
n/a, Psychology
Lakeland Regional Medical Center March 2014 - March 2015
Eastern Kentucky University August 2011 - December 2013
Baptist Healthcare System May 2012 - August 2012
Netcomm, Inc January 2010 - August 2011
Finley Engineering Company March 2008 - October 2009
MaggieMoo's Ice Cream and Treatery August 2006 - March 2008
Convergys June 2005 - August 2006
Loomis November 2001 - August 2006
Brigham Young University August 2001 - May 2005
Skills
Nursing, Critical Care, Troubleshooting, Network Administration, Technical Support, VoIP, VMware, Telecommunications, Computer Hardware, Security, Program Management, Databases, Management, Microsoft Office, Networking, Web Design, Nortel, Citrix, Active Directory, DNS, Microsoft Exchange, Windows 7, Windows, Windows XP, Access, System Administration, TCP/IP, Network Security, Wireless Networking, Servers, Linux, Windows Server, Project Management, Cisco IOS, Switches, Information Technology, Leadership
Education
Eastern Kentucky University 2011 — 2013
Associate Degree Nursing, Registered Nurse
Bluegrass Community and Technical College 2010 — 2011
Brigham Young University 1999 — 2005
BS, Psychology
Frontier Nursing University
Idaho Virtual Academy July 2015 - Present
Idaho Digital Learning Academy January 2014 - Present
Apple March 2015 - June 2015
Convergys August 2011 - February 2015
Riverside High School August 2010 - May 2011
Independent School District of Boise June 2010 - July 2010
Skills
Journalism, Teaching, Creative Writing, Classroom, Curriculum Development, E-Learning, Distance Learning, Technology Integration, Instructional Technology, Adult Learning, Online Education, Instructional Design, Language Arts..., Management, Research, Blended Learning, Adult Education, Training, Educational Technology, Mentoring, Writing
Education
Boise State University 2010 — 2014
Master's Degree, Educational/Instructional Technology, Graduate
University of Idaho 2006 — 2010
BS Ed, Secondary Education English
Idaho State University 2004 — 2006
None, Creative Writing, Sophomore
NAVY EXCHANGE SERVICE COMMAND (NEXCOM) June 2014 - Present
Genesis Global Marketing August 2013 - May 2014
NAVY EXCHANGE SERVICE COMMAND (NEXCOM) September 2012 - August 2013
Convergys November 2011 - April 2012
GEICO November 2010 - October 2011
Skills
Customer Service, Organization, Task Management, Flexibility, Time Management, Teamwork, Telephone Skills, Training, Inventory Management, Interviews, Microsoft Office, Team-oriented, People Skills, Forecasting, Sales Operations, Sales Management, Team Building, Leadership
Education
Brenau University 2009 — 2009
N/A, Business Administration and Management, General
Crawford County Comprehensive High School 2005 — 2009
Diploma, General
OneSource Virtual July 2015 - Present
OneSource Virtual May 2015 - June 2015
OneSource Virtual March 2014 - April 2015
Deloitte Consulting April 2010 - March 2014
Remington Arms July 2009 - January 2010
Convergys October 2007 - June 2009
Clarkston Consulting February 2003 - July 2006
Cedar Consulting (Hunter Group) July 1998 - February 2003
The Hunter Group 1999 - 2003
IBM Consulting Group August 1995 - June 1998
Skills
ERP, SAP R/3, Recruiting, HRIS, Training, Management, SAP, Project Management, Business Process, Change Management, Leadership, SAP ERP, SDLC, Process Improvement, Human Resources
Education
Brenau University 1993 — 1995
MBA, Management
University of Georgia - Terry College of Business 1988 — 1992
BBA, Management Sciences (MIS)
DEFENDERS October 2011 - Present
Convergys January 2011 - December 2011
Convergys April 2000 - May 2011
Convergys April 2000 - August 2010
Procter & Gamble 1998 - 2000
Skills
Team Leadership, International Sales, BPO, Business Development, Customer Experience, Consulting, Operations Management, Team Building, Strategic Planning, Sales Management, Strategy, Mergers & Acquisitions, Leadership, Outsourcing, Cross-functional Team..., CRM, Call Centers, New Business Development, Business Strategy, Management, Start-ups, Business Planning, Executive Management, P&L Management, Competitive Analysis, Entrepreneurship, Marketing, Strategic Partnerships, Change Management, Coaching, Marketing Strategy, Product Development, Process Improvement, Sales, Business Process..., Organizational..., Negotiation, Account Management, Forecasting, Leadership Development
Education
Boston College 1976 — 1979
Norplas April 2001 - Present
Owens Corning 2005 - 2005
Baron Drawn Steel 1999 - 2001
Convergys 1998 - 1998
Skills
ERP
Education
Bowling Green State University 2010 — 2012
MBA
Bowling Green State University
MIS
NetCracker December 1990 - Present
Convergys 1990 - 2012
Skills
Software Development, Unix, C, Oracle PL/SQL..., Telecommunications..., Requirements Analysis, Telecommunications, Web Services, Oracle Pro*C, Perl, Unix Shell Scripting, Crystal Reports, Integration, Software Project..., PL/SQL, Testing, SDLC, Database Design, Software Documentation, Agile Methodologies, Java Enterprise Edition, Eclipse, Oracle, Oracle SQL, Connect Direct, Visual Basic
Education
University of Louisville 1989 — 1990
Master of Science (MS), Computer Science (Speed School)
Bowling Green State University 1987 — 1989
Pursued MS, Computer Science
Northern Kentucky University 1982 — 1987
Bachelor of Science (BS), Mathematics and Computer Science
Convergys February 2014 - July 2014
USPS December 2007 - October 2012
Carlson Wagonlit Travel January 2005 - December 2007
Chautaugua Airlines January 2002 - January 2005
Trans World Airlines June 1999 - January 2002
Illinois State Police December 1985 - January 1997
Skills
Government, Policy, Data Entry, Local Government, Supervisory Skills, Microsoft Word, Microsoft Office, Security Clearance, Public Administration, Public Speaking, Administration, Community Outreach, Program Management, Security, Troubleshooting, Customer Service
Education
Bradley University 1980 — 1984
Bachelor of Science (B.S.), Administration of Criminal Justice
East St. Louis Senior High School 1977 — 1980
High School Diploma, College Prepared
GoEngineer March 2015 - Present
GoEngineer December 2013 - Present
LDS Church February 2013 - December 2013
Mozy (Division of EMC) September 2008 - December 2012
Mozy (Division of EMC) December 2007 - September 2008
Infobase Media April 2006 - September 2007
Totally Awesome Computers January 2006 - February 2006
Brigham Young University December 2004 - December 2005
Sento 2003 - 2004
Convergys 2002 - 2003
Skills
Inside Sales, Mentoring, Salesforce.com, Interpersonal..., SaaS, Cloud Computing, Enterprise Software, Lead Generation, Virtualization, Solution Selling, Windows, Account Management, VMware, Networking, Computer Hardware, Network Administration, Active Directory, Technical Support, Troubleshooting, Selling, Management, Storage, Professional Services, Sales, Data Center, Customer Satisfaction, Servers, Direct Sales, CRM, Demand Generation, Channel Partners, Microsoft Exchange, Disaster Recovery, Cisco Technologies, SharePoint, Linux, Windows Server, Hardware, Training
Education
Brigham Young University 2002 — 2010
B.S., Technology & Engineering Education
Vantiv May 2013 - Present
Convergys February 2012 - April 2013
Convergys June 2011 - February 2012
Convergys December 2010 - June 2011
Skills
Training Delivery, Creative Writing, Screenwriting, Radio, Voice Over, Television, Editing, Commercials, Blogging, Video Production, Journalism, Coaching, Training
Education
Bowling Green State University 2004 — 2008
Bachelor of Arts and Sciences, Telecommunications
OppenheimerFunds November 2004 - Present
OppenheimerFunds February 2009 - February 2011
OppenheimerFunds 2004 - February 2009
Accenture January 1999 - November 2004
Accenture/Andersen Consulting 1999 - 2004
Ciber March 1998 - December 1998
Convergys 1997 - 1998
Skills
Unified Communications, Data Center, Space Planning, Corporate Real Estate, Facilities Management, ITIL, IPTV, Video Conferencing, Data Center Architecture, Generators, Solar, Energy Efficiency, Renewable Energy, Tenant Improvements, Team Leadership, Polycom, Polycom Video..., Lync, Vendor Management, Demand-side Management, Space-planning, Business Continuity, Telecommunications, Solar Energy, Disaster Recovery, Space planning, SharePoint, Process Improvement, Project Portfolio..., Leadership, IT Strategy, Project Management
Education
Bowling Green State University 1993 — 1997
BS, Management Information Systems
Strongsville High School 1990 — 1993
Impac Services March 2012 - Present
TSYS June 2007 - March 2012
C CORPORATION November 2006 - July 2007
SUPERVALU June 2005 - June 2007
KTRV CHANNEL 12 June 2005 - June 2007
Rocky Mountain Management June 2004 - June 2005
Shannon Blaine June 2003 - August 2003
CONVERGY'S July 2001 - June 2003
ALBERTSON'S GENERAL OFFICE April 1999 - July 2001
Skills
Software Consulting, Systems Analysis, Software Project..., Financial Accounting, Business Analysis, Web Services, General Ledger..., ASP.NET, Analysis, Program Management, Management, Project Management, SDLC, Visio, Process Improvement, Requirements Analysis
Education
Boise State University 2004 — 2006
Degree: Bachelor of Business Administration, Computer Information Systems
Idaho State University 2002 — 2004
Bachelor of Business Administration (BBA), Computer Science
Catholic Community Services of Utah May 2012 - Present
Verisys Corporation April 2009 - November 2011
LexisNexis January 2006 - April 2009
Convergys September 2001 - December 2005
Skills
Human Resources, Recruiting, Employee Relations, Performance Management, Strategic Planning, Operations Management, Client Services, Relationship Management, Customer Satisfaction, Sales Support, Account Management, Salesforce.com, Call Center..., Vendor Management, Process Improvement, Data Analysis, Program Management, Forecasting, Budgeting, Business Analysis, Budgets, Business Strategy, Public Speaking, Customer Service, Negotiation, Business Development, Management, Call Centers, Training, Team Building, Coaching, Organizational..., Strategy, Team Leadership, CRM, Employee Training, Leadership Development, Leadership, Fundraising, Talent Management, Change Management, Start-ups, Executive Management, Sales, Contract Negotiation, Nonprofits, Policy, Conflict Resolution, Employee Engagement
Education
University of Utah 2012 — 2012
Nonprofit Academy of Excellence, Nonprofit Management
Boston University - School of Management
MBA with honors, Organizational Behavior and Development
Denison University
Bachelor's, Art History
Self-employed February 1993 - Present
Sedgwick March 2014 - Present
Connextions August 2012 - March 2014
Convergys March 2012 - August 2012
McAlister's Deli (Corporation) May 2011 - March 2012
Cheddar's Casual Cafe May 2006 - December 2011
Skills
Customer Service, Proficient Typing Skills, Highly detail oriented, Data Entry, Acting, Performing Arts, Creative Writing, Modeling, Modern Dance, Photography, Drawing, Sign Language, Cpr Certified, First Aid, Administrative..., Problem Solving, Microsoft Excel, PowerPoint, 10 Key, Leadership, Strategic Planning, Quality Assurance, Non-profit Volunteer, Comedy, Training
Education
Boston University
Associate's degree, Paralegal
Central Piedmont Community College 2007 — 2009
Theater
Convergys September 2013 - Present
Reynolds Auto Care & Car Wash May 2012 - Present
Reynolds Auto Care May 2012 - Present
Jitters Coffee Shop January 2013 - July 2013
Abercrombie December 2011 - December 2012
Skills
Customer Service, Merchandising, Cashiering, Visual Merchandising, Retail Sales, Sales, Time Management, Inventory Management, Store Management, Loss Prevention, Microsoft Office, Customer Satisfaction, Microsoft Word, Microsoft Excel, PowerPoint, Teamwork, Data Entry, Social Media, Inventory Control, Receptionist Duties
Education
Bridgerland Applied Technology College 2013 — 2014
Certificate, Dental Assisting/Assistant
Weber State University 2011 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General
Syracuse High School 2008 — 2011
High School Diploma, High School/Secondary Diplomas and Certificates, 10-12
DIRECTV October 2008 - February 2013
Convergys 2005 - 2007
Convergys 2005 - 2007
Micron Technology November 2004 - June 2005
US Army November 2001 - November 2004
MicronPC July 1998 - November 2001
US Army December 1994 - December 1997
Skills
Call Centers, Troubleshooting, Customer Satisfaction, Customer Experience, Customer Service, Customer Retention, Technical Support, Broadcast, Workforce Management, Microsoft Office, Outlook, Computer Hardware, Telecommunications, Social Media, Final Cut Pro, Microsoft Excel, Team Leadership, Account Management, Call Center, Management, Marketing, Sales, Team Building, Weapons Handling, Stress Management, Coaching, Leadership Development
Education
University of Phoenix 2013 — 2015
Bachelor of Science in Psychology, Social Sciences
Boise State University 1999 — 2000
Fidelity Investments June 2014 - Present
NetCracker September 2012 - May 2014
NetCracker August 2002 - August 2012
Convergys August 1999 - July 2002
Convergys May 1989 - July 1999
CSC May 1988 - April 1989
Skills
Program Management, Management, Service Delivery, Project Management, Leadership, Telecommunications, Resource Management, IT Management, Contract Management, Business Analysis, MS Project, IT Financial Management, ITIL, Business Management
Education
Bowling Green State University 1984 — 1988
Bachelor of Science, Computer Science
Comcast March 2015 - Present
Boston University January 2013 - June 2013
Polartec June 2011 - March 2012
Materion Corporation September 2010 - June 2011
Intel Corporation June 2008 - July 2009
Intel Corporation October 2000 - June 2008
Convergys February 1999 - October 2000
Fidelity Investments January 1998 - February 1999
Skills
Integration, VMware, Management, Process Improvement, Testing, Cross-functional Team..., Software Development, Program Management, Start-ups, Manufacturing, Product Development, Microsoft Office, Project Management
Education
Boston University 2012 — 2015
MSc, Computer Science with Security Concentration
Olympus Corporation of the Americas January 2011 - Present
West Corporation October 2006 - January 2011
Abrahams Kaslow & Cassman LLP June 2003 - October 2006
Convergys December 1990 - June 2004
Skills
Corporate Law, Negotiation, Operations Management, Telecommunications, Contract Negotiation, Mergers & Acquisitions, Licensing, Corporate Governance, Commercial Litigation, Employment Law, Intellectual Property, Legal Research, Litigation, Financial Services, Outsourcing, Cross-functional Team..., Management, Leadership
Education
Creighton University School of Law
Juris Doctorate, Law
Boston University
MSBA, Business Administration
University of Delaware
Bachelor of Science, Business Administration
University of Delaware
Bachelor of Science, Human Resources
Convergys October 2014 - Present
The National Society of Leadership and Success 2014 - Present
Bloomfield College September 2011 - May 2014
Bloomfield College January 2011 - May 2014
The Art Garage September 2013 - December 2013
Bloomfield College September 2012 - December 2013
GNC May 2008 - November 2009
GameStop November 2007 - December 2007
Dusk To Dawn Child Day Care Services June 2006 - August 2006
Skills
Game Development, Game Design, Creativity, Leadership, Graphic Design, Directing, Customer Service, Microsoft Office, Microsoft Word, PowerPoint, Photoshop, Final Cut Pro, Writing, Creative Writing, Film Production, Internet, Organization, Video Editing, Wordpress, Level Design, Facebook, Time Management, Adobe Creative Suite, Teamwork, After Effects, Mac, Editing, Computer Animation, Storyboarding, Character Animation, Animation, Traditional Animation, Graphics, WordPress
Education
Bloomfield College 2011 — 2014
Bachelor's Degree, Creative Arts & Technology: Game Design
Sitel April 2015 - Present
Sitel September 2013 - April 2015
Convergys February 2013 - September 2013
Convergys March 2012 - February 2013
Convergys April 2011 - March 2012
Convergys January 2011 - April 2011
Skills
Recruiting, Transition Management, Workforce Management, Outsourcing, Contact Centers, Call Centers, BPO, Sla, Team Management, Service Delivery, Avaya, IEX, Leadership, COPC, Inbound Marketing, Customer Experience, Process Excellence, Call Center Development, Soft Skills, Key Performance..., Operations Management, Customer Satisfaction, Customer Retention, Resource Management, Employee Engagement, Customer Support, Operational Excellence, Avaya Technologies
Education
William Woods University 2001 — 2005
Bluefield College 2000 — 2001
Convergys January 2013 - Present
NorthgateArinso June 2011 - December 2012
Bank of America/Merrill Lynch October 2008 - June 2011
Caxton Associates September 2000 - October 2008
Princeton University April 1997 - September 2000
Princeton University May 1995 - April 1997
Skills
Solaris, High Availability, Linux, Security, Storage, Troubleshooting, Disaster Recovery, System Administration, Unix, Data Center, IT Management, Veritas Cluster Server, VMware, Business Continuity, Virtualization, Operating Systems, VMware ESX, SAN, Cluster, Storage Area Networks, IT Service Management, Integration, Information Security, System Deployment, Servers, Enterprise Software, ITIL, Outsourcing, Cloud Computing, Netbackup, Program Management, Oracle, Red Hat Linux, Software Documentation, Infrastructure, Business Process, IT Strategy, Windows, Windows Server, Active Directory, Firewalls, DNS, Hardware, Databases, Enterprise Architecture, Architectures, IT Operations
Education
Boston University 2006 — 2011
Master of Science (MS), Computer Information Systems, 4.0
Brigham Young University 1986 — 1989
BS, Math/Physics, 3.88
Convergys December 2011 - Present
The Amber March 2009 - October 2009
Sunshine Terrace Foundation June 2002 - June 2003
Skills
Photography, Customer Service, Hospitality, Microsoft Office, Customer Satisfaction, Time Management, PowerPoint, Photoshop, Call Centers, Telephone Skills, Data Entry
Education
Bridgerland Applied Technology College 2010 — 2011
License, CNA/Phlebotomy
Professional Career Development Institute 2004 — 2005
License, Photography
Hyland Software February 2012 - Present
Hyland Software January 2011 - February 2012
Hyland Software April 2006 - September 2011
First Choice Packaging, Inc. February 2002 - April 2006
Convergys August 2001 - May 2002
Skills
Pre-Sales Discovery, Software Sales, OnBase, ECM, Enterprise Content..., Document Imaging, Solution Architecture, Solution Design, Records Management, Document Capture, Process Automation, Business Process, Process Management, Document Management, Content Management, Cloud Computing, Lead Generation, Software Industry, Software Implementation, ERP, Enterprise Architecture, Sales, Pre-sales, SaaS, Enterprise Software, Training, Business Intelligence, Integration, Microsoft SQL Server, Solution Selling, Management, Sales Operations, CRM, SharePoint, Business Process..., Salesforce.com, Professional Services
Education
Cleveland State University 2003 — 2005
MBA, Business Administration
Bowling Green State University 1998 — 2001
BA, Telecommunications
National Labor Relations Board July 2014 - Present
Bureau of Engraving and Printing January 2012 - July 2014
Self-Employed March 2009 - January 2012
Untangle, Inc. October 2006 - February 2009
Advanced Data Exchange November 2005 - October 2006
Customer Value Partners February 2004 - October 2005
eTelecare Global Solutions March 2001 - January 2004
eToys April 1999 - March 2001
Convergys March 1998 - April 1999
Toshiba America Information Systems May 1997 - February 1998
Skills
SaaS, Cloud Computing, Security, Data Center, Network Security, Vendor Management, ITIL, Active Directory, Troubleshooting, Management, Information Security..., Leadership, Professional Services, Team Building, Disaster Recovery, Computer Security, Call Centers, System Administration, Analysis, Integration, Training
Education
Boston University 2009 — 2011
MS, Computer Information Systems
Texas A&M University
BS, Psychology
MacMillan, Sobanski & Todd, LLC 2008 - Present
Convergys 2000 - 2003
Bowling Green State University 1996 - 1998
Skills
Network Administration, Help Desk Support, Databases, Windows 7, XP, Active Directory, Group Policy, Laptops, Software Documentation, Windows Server, Hardware Support, Microsoft Exchange, VPN, DHCP, Backup Exec, Computer Hardware, DNS, Software Installation, VMware, Printers, Servers, Remote Desktop, Windows XP Pro, Intellectual Property, Server Administration, Antivirus, Computer Repair, Information Security, Troubleshooting, Hardware, Wireless Networking, Remote Access, Routers, Blackberry, Terminal Services, WSUS, Blackberry Enterprise..., SCCM, Citrix, Workstations
Education
Owens Community College 2006 — 2009
Associates, Network and IT Support
Bowling Green State University 1992 — 1998
Music Technology
Peachtree Family Medicine September 2015 - Present
Utah State University June 2014 - Present
Convergys February 2014 - Present
Margaritaville January 2009 - November 2013
Jimmy Buffett's at the Beachomber 2009 - November 2013
Utah State University 2007 - 2008
Skills
Employee Training, Inventory Control, New Hire Orientations, Retail, Training, Leadership, Schedules, Retail Category..., Hiring Employees, employee scheduling, Shipping, University Teaching, Microsoft Word, Time Management, office assisting, Dance Education, Labor Control, RTC, JDA, Microsoft Excel, Outlook, Human Resources, Recruiting, Office Administration, Inventory Management, Customer Service, Hiring, Team Building
Education
Utah State University 2004 — 2007
Liberal Arts and Sciences, General Studies and Humanities
Bridgerland Applied Technology College
Fashion Merchandising
Convergys November 2012 - Present
S & I Solutions January 2009 - November 2012
Shapiro, Van Ess, Phillips, & Barragate June 2010 - January 2012
Cell Phones: A Verizon Wireless Premium Retailer June 2008 - August 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Teamwork, Public Speaking, HTML, SQL, mrInterview
Education
Bowling Green State University 2008 — 2012
Bachelor of Science (B.S.), Actuarial Science
Lakota East High School 2004 — 2008
Genesis HealthCare, Apex Center (formerly Capitol Care and Rehabilitation) April 2013 - May 2014
Idaho Student Nurses' Association May 2012 - May 2014
Convergys April 2005 - May 2012
Skills
Leadership Development, Customer Service, Coaching, Training, Call Center, Microsoft Office, Leadership, Time Management, Training Delivery, Public Speaking, PowerPoint, Recruiting, Global Health, Medical Anthropology, Anthropology, Conflict Resolution, Empathy, Nursing, Cpr Certified, BLS, Acute Care, Hospitals, Critical Thinking, ACLS
Education
Boise State University 2010 — 2015
Bachelor of Science (BS), Registered Nursing
College of Western Idaho 2013 — 2014
Registered Nursing
Idaho State University 2003 — 2008
Bachelor's degree, Anthropology; Nursing (through 2012)
Convergys January 2014 - Present
Mango Sedans March 2012 - January 2014
GroundLink February 2011 - September 2012
It Is Finished Computer Services February 2009 - March 2011
Circuit City August 2008 - March 2009
Stardust Studios May 2006 - August 2008
Skills
Customer Service, Computer Hardware, Microsoft Office, Photoshop, Word, Excel, Computer Repair, Computer Maintenance, File Management, Cash Handling Experience, Strong written, verbal..., Superior time..., Proficiency with Mac OS..., Deductive Reasoning..., Excellent listening..., Troubleshooting..., Probing and Problem...
Education
Borough of Manhattan Community College 2008 — 2012
Health, Computer Science
Self Employed January 2011 - Present
Convergys September 1990 - December 2010
Andersen Consulting February 1986 - September 1990
Inter-City Christian Schools, Allen Park, MI August 1977 - May 1985
Skills
Requirements Gathering, Systems Analysis, Requirements Analysis, Analysis, Technical Writing, Excel, Writing, Documentation, Software Documentation, Leadership, Training, Telecommunications, Process Improvement, Project Management, Management, SDLC, Business Analysis, Change Management, Microsoft Excel, Quality Assurance, Vendor Management
Education
Eastern Michigan University 1977 — 1981
MS, Biology
Bob Jones University 1973 — 1977
BS, Science Education
Amdocs 2011 - Present
Convergys 2008 - 2010
Ceon Corp. [Acquired by Convergys] 2005 - 2008
Tellicent [Acquired by CADTEL] 2003 - 2004
Education
University of Pennsylvania - The Wharton School 1996 — 1998
MBA
Boston University 1990 — 1992
MSc, Electrical Engineering
Queen's University 1986 — 1990
BSc, Applied / Engineering Mathematics
Other
UTMB January 2015 - Present
Insight Global September 2014 - September 2014
NTT DATA Corporation October 2013 - July 2014
GHG Corporation June 2013 - October 2013
GHG Corporation / Lockheed Martin September 2012 - June 2013
GHG CORPORATION @ United Space Alliance February 2009 - December 2011
DHL December 2005 - October 2007
CTI BUSINESS MANAGEMENT SYSTEMS June 2000 - August 2003
Convergys November 1999 - June 2000
Skills
Computer Hardware, Troubleshooting, Operating Systems, Software Installation, Printers, Scanners, Laptops, Telephone Skills, XP, Customer Relations, Microsoft Office, Shipping, Video Cards, Microsoft Windows 98, Problem Solving, Customer Service, Outlook, Testing, TCP/IP, Assembly, Desktop Support, Cabling, Hardware, Inventory Management, Technical Support, Configuration Management, Requirements Management, Test Equipment, Software Documentation, Electronics, DHCP, Computer Repair, Visio, Networking, Integration, Quality Assurance, Servers, Databases, Help Desk Support, Windows XP, System Deployment, Manufacturing
Education
Mycomputercareer.com 2012 — 2012
Bachelor of Applied Science (BASc), Information Technology
Brazosport College 1993 — 1995
Computer Science
Brazosport High School Brazosport College
Computer Science
JetBlue Airways November 2013 - Present
JetBlue Airways November 2014 - April 2015
JetBlue Airways September 2007 - October 2013
JetBlue Airways March 2011 - July 2011
Convergys May 1998 - August 2005
Skills
Escalation, Continuous Improvement, XP, Operation, Airlines, Supervisory Skills, Business Requirements, Call Center, Customer Service, Customer Experience, Outlook, Excel, Team Leadership, PowerPoint, Problem Solving, Six Sigma, Microsoft Office, Word, Customer Satisfaction, Microsoft Excel, Microsoft Word, Call Centers, Process Improvement, Strategic Planning, Sabre, Operations Management, Training, Program Management, Performance Management, Vendor Management, Airports, Analysis, Management, Aviation, Leadership, Team Building, Flights, Project Planning, Commercial Aviation, Data Analysis, Change Management, Public Speaking
Education
Brigham Young University 1998 — 2014
Bachelor of Science (B.S.), Marriott School of Management--General Management
Snow College 1993 — 1997
Associate of Arts (A.A.), Spanish
Proofpoint October 2013 - Present
Fusion-io November 2011 - October 2013
Instructure, Inc. June 2011 - September 2011
Echopass September 2008 - June 2011
LDS Church June 2008 - September 2008
eBay Inc. April 2005 - March 2008
eBay April 2002 - April 2005
Convergys May 1996 - January 2002
Skills
Data Center, Technical Support, Software Documentation, Cloud Computing, Servers, Active Directory, Enterprise Software, Process Improvement, Troubleshooting, Windows, Networking, CRM, Hardware, System Administration, Call Center, Operating Systems, Incident Management, Security, Call Centers, Project Management, Vendor Management, Help Desk Support, VoIP, VPN, Telecommunications, Salesforce.com..., Windows Server, Change Control, Help Desk Implementation, Windows Domain, Teamwork, Business Objects, Performance Tuning, Help Desk Management, Business Systems..., Performance Optimization, Technical support..., Mission critical..., Linux and Unix, Enterprise software..., Change control..., Call center mangement, Data center operations, SaaS, Salesforce.com, Management, Leadership, Team Leadership
Education
Brigham Young University 1997 — 2000
BS, Information Systems
Brigham Young University - Idaho 1995 — 1996
AAS, General
Pinnacle Solutions Group May 2011 - Present
Epsilon 2009 - May 2011
Fidelity Investments 2006 - 2009
Cardinal Solutions 1999 - 2006
Convergys 1989 - 1999
Skills
SQL, Agile Methodologies, C#, Microsoft SQL Server, Unix, LINQ, Web Services, ASP.NET, Software Development, C++, SDLC
Education
Bowling Green State University 1987 — 1989
Masters, Computer Science
Bowling Green State University 1982 — 1986
B.S., Computer Science
The Health Collaborative December 2010 - Present
TechNet Resources April 2010 - October 2010
Convergys January 2004 - May 2009
Convergys July 1999 - December 2003
Convergys December 1997 - June 1999
Convergys April 1996 - November 1997
Convergys September 1991 - March 1996
Convergys April 1990 - April 1991
AGS Information Services July 1984 - March 1990
Krogers 1981 - 1983
Skills
Certification: ITIL v3..., Certification: ITIL v3..., ITIL, Software Lifecycle, Earned Value Management, Manufacturing, Process Improvement, Control Theory, Project Management, Cross-functional Team..., Validation, RCV, Certified Scrummaster, Business Intelligence, PMP, Scrum, PMO, Requirements Analysis, Testing, Program Management, Change Management, Management, Team Management, Telecommunications, Software Project..., Business Analysis, SDLC, Software Development, Leadership, Integration, CRM, Project Portfolio..., Requirements Gathering, Visio, Software Documentation, Resource Management, Quality Assurance, Risk Management, SharePoint, Data Center, Vendor Management, Business Process, MS Project, Business Process..., Project Delivery, IT Management, Agile Project Management, Systems Analysis, Software Implementation, IT Strategy
Education
International Society for Six Sigma Certifications 2010 — 2010
Six Sigma, Six Sigma Black Belt
The George Washington University 1997 — 2001
Certificate, Project Management
University of Cincinnati College of Business 1979 — 1983
MBA
Bowling Green State University 1974 — 1978
Bachelor of Science, Operations Research and Statistics
Nielsen October 2014 - Present
Affinnova, Inc. January 2014 - September 2014
Affinnova July 2012 - January 2014
Affinnova September 2010 - June 2012
OpenView Labs, LLC September 2009 - September 2010
Shasta Partners LLC May 2008 - May 2009
Convergys December 2005 - June 2007
Convergys September 2003 - December 2005
Skills
Financial Modeling, Outlook, Excel, PowerPoint, Word, Equity Valuation, Sales Analytics, Salesforce.com, Forecasting, Microsoft Excel, Microsoft Word, Business Analytics, Analytics, Analysis, Sales Operations, Financial Analysis, Management, Leadership, Strategy, Data Analysis, CRM, Market Research, Competitive Analysis, Consulting, Marketing Strategy
Education
Brandeis International Business School 2007 — 2009
M.B.A. degree
Valdosta State University 2001 — 2005
BA
aeg
aeg
MetLife June 2005 - Present
Convergys November 1999 - May 2005
Alltel Wireless November 1997 - October 1999
MetLife November 1995 - November 1997
MetLife May 1994 - November 1995
Education
Bloomsburg University of Pennsylvania
Bachelor's of Science, Computer and Information Sciences and Support Services
Create Your Results Coaching and Consulting February 2009 - Present
Create Your Results Coaching and Consulting February 2009 - Present
Cognosante - Minds on Health August 2014 - November 2014
University of Utah Hospitals and Clinics July 2009 - November 2013
University of Utah Hospitals and Clinics November 2002 - June 2009
University of Utah Hospitals and Clinics October 2001 - October 2002
TrueNorth Corporation 1994 - 1995
Convergys January 1991 - April 1993
American Airlines 1987 - 1990
Skills
Executive Coaching, Accountability, Emotional Intelligence, ADHD Coaching, Personality Assessment, Leadership Development, Motivational Speaking, Entrepreneurship, Organizational..., Sales, Organizational..., Culture Change, Executive Development, Innovation Development, Dynamic Speaker, Cultural Awareness, Adult ADHD, Intercultural..., Change Management, Intercultural Awareness, Customer Service, Public Speaking, Small Business, Conflict Resolution, Performance Improvement, Business Coaching, Leadership, Performance Management, Team Building, Experiential Learning, Coaching, Training, Workshop Facilitation, Consulting, Workshop Development, Employee Engagement, Succession Planning, Foreign Languages, Personal Development, Train the Trainer, Employee Training, Teamwork, Life Coaching, Time Management, Healthcare, Talent Management, Marketing, Staff Development, Employee Relations, Teaching
Education
University of Utah 2003 — 2005
Salt Lake Community College 1998 — 1999
Brigham Young University 1980 — 1987
RS&H February 2014 - Present
Human Resources Consulting January 2012 - February 2014
Convergys August 1998 - September 2011
Skills
Talent Management, Call Center, HR Strategy, Coaching, BPO, Talent Acquisition, Change Management, Call Centers, Personnel Management, Interviews, Recruiting, Start-ups, Human Resources, Onboarding, Leadership, Performance Management, Strategic Planning, Budgets, Applicant Tracking..., Employee Engagement, Management, Enterprise Software, Employee Relations, Outsourcing, Project Management, Vendor Management
Education
Bowling Green State University 1979 — 1983
BS Business Admin, Marketing
PeopleFluent April 2015 - Present
HCL Technologies March 2013 - April 2015
Convergys August 2010 - February 2013
Waste Management, Inc. September 2009 - August 2010
Caterpillar Financial October 2007 - August 2008
Various June 2005 - August 2006
Skills
Sales Management, Account Management, Sales, New Business Development, Business Development, CRM, Call Centers, Customer Satisfaction, Contract Negotiation, Sales Operations, Sales Process, Team Building, Direct Sales, Leadership, Microsoft Excel, Pricing, Salesforce.com, Selling, Six Sigma, Strategic Planning, Time Management
Education
Brigham Young University 2001 — 2007
Bachelor's, Business Management - Marketing
Harbor May 2014 - Present
The Cocoon Shelter September 2012 - May 2014
Aon Hewitt September 2011 - September 2012
Convergys February 2011 - August 2011
Behavioral Connections of Wood County November 2008 - December 2010
Skills
Advocacy, Customer Relations, Customer Service, Counseling, Retail, Child Development, Employee Relations
Education
Bowling Green State University 2006 — 2010
Bachelor of Arts (B.A.), Psychology
Allen Communication Learning Services June 2015 - Present
KUTV September 2011 - June 2015
KSTU Fox 13 TV March 2011 - September 2011
KSTU March 2011 - August 2011
KUTV September 2010 - April 2011
Convergys October 2008 - February 2011
Utah Statesman January 2009 - May 2010
Skills
Final Cut Pro, Social Media, Editing, Advertising, Video Editing, Television, News Writing, Social Networking, Journalism, Videography, Video Production, Video, Broadcast, Media Relations
Education
Utah State University 2007 — 2010
Bachelor’s Degree, Communication and Media Studies
Bridgerland Applied Technology College 2007 — 2008
Graphic Design
Brigham Young University - Idaho 2006 — 2007
Graphic Design
Southern University October 2014 - Present
CPSI September 2011 - August 2012
ACCENT Marketing 2012 - 2012
Teleperformance, USA February 2011 - August 2011
Convergys June 2009 - January 2011
Bossier Parish Community College August 2008 - May 2009
Skills
Multi-line Phone, Can Type 70 WPM, Customer Service..., Commitment to Customer..., General Office Skills, Excellent Communication..., Medical Billing and..., Sales Management, Computer Savy, Complaint Handling, Dispute Resolution, Committed to..., Enthusiastic..., Data Entry, Records Management, Charismatic Leadership, Front office operations, Creative Direction, Business Insights, Innovation, Assertiveness, Efficent, Interpersonal Skill, Reliability, Committment, Dedication to..., Communication, Customer Service, Public Speaking
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 2010 — 2014
Bachelor's degree, Registered Nursing/Registered Nurse, 3.0
Everest University-Tampa 2011 — 2012
Associate's degree, Paralegal Studies, 3.89
Bossier Parish Community College 2008 — 2010
Associates, Business Administration and Management, General, 3.85
Zamzows June 2015 - August 2015
Fred Meyer October 2012 - May 2015
The Home Depot February 2011 - March 2012
Convergys October 2010 - December 2011
Skills
Customer Service, Photoshop, Concept Design, Character Designs, Illustration, Figure Drawing, Portraits, Traditional Art Skills, Digital Art, Digital Painting, Oil Painting, Science Fiction, Fantasy Art, Fantasy Illustration, Conceptual Art, Microsoft Office, Microsoft Word, PowerPoint, English, Windows, Outlook, Mac OS X, Illustrator, Mac, Drawing, Digital Illustration, Art
Education
Boise State University 2012 — 2016
Bachelor of Fine Arts (B.F.A.), Illustration
Idaho State University 2010 — 2012
Bachelor of Fine Arts (B.F.A.), Fine/Studio Arts, General
Pocatello High School 2004 — 2008
Schindler Elevator Corporation September 2006 - Present
Schindler Elevator Corporation (U.S.) March 2003 - September 2006
Convergys May 2002 - March 2003
Richland Industries March 2000 - March 2002
Bank of America November 1997 - July 1999
Citi Group April 1987 - October 1997
Skills
Project Management, Problem Solving, Negotiation, Customer Service, Customer Satisfaction, Credit, Collections, Data Analysis, Data Mining, PowerPoint, Microsoft Excel, SAP, SQL, Quality Auditing, Adobe Acrobat, Business Analysis, Troubleshooting, Operations Management, Contract Management, Process Improvement, Analysis, Call Center..., Technical Presentations, Presentation Development, Remote Access, Lotus Notes, MS Project, Contract Negotiation, Microsoft Project, Budgets, Management, Team Building
Education
kepner tregoe 2010 — 2010
Certification in Project Management, Project Management
Bowling Green State University 2004 — 2004
Microsoft Office Professional
Northwest Sales College 2000 — 2002
Sandler Selling System Certification, Selling Skills and Sales Operations
ITA Audio Visual Solutions March 2015 - Present
75 Sound June 2008 - Present
Nielsen March 2012 - January 2014
Convergys January 2011 - September 2011
Wire One Communications June 2006 - February 2008
ITA Audio Visual Solutions February 2003 - June 2006
Elfin Music Company February 1998 - October 2002
Sonic Arts Digital Audio Services, Inc. August 1996 - August 1997
Skills
Sound, Audio Engineering, Recording, Audio Post Production, Sound Design, Post Production, Video, Music, Audio Editing, Sound Editing, Management, Mastering, Studio Recording, Field Recording, Teleconferencing, Multimedia, Voice Over, Film, AV, Audio, Multimedia Project..., Audio Mixing, Live Sound, Pro Tools, Video Production, Live Events, Customer Service
Education
Full Sail University 1995 — 1996
AS, Audio Production
Bowling Green State University 1993 — 1994
SSI June 2015 - Present
Norwex USA November 2013 - June 2015
Scentsy Consultant February 2010 - June 2015
Self-Employed May 1987 - May 2015
Convergy's April 2010 - March 2011
Convergy's July 2009 - April 2010
U.S. Census Bureau April 2009 - May 2009
Mervyn's November 2008 - December 2008
Ultimate Home Care June 2008 - August 2008
AMFAC Parks/Resorts April 1995 - September 1999
Skills
Management, Team Leadership, Human Resources, Customer Service, Organized, Time Management, Computer Literate, Windows, Microsoft Word, Microsoft Excel, Microsoft Power Point, Inventory Management, Telecommunications, Teamwork, Training, Sales, Workplace Safety, Banking, Payroll, Cashiering, Clean Rooms, Data Entry, Scheduling, Numeric Filing, General Office Skills, Bookkeeping, Conflict Management, Retail Sales, Childcare, Quarterly Taxes, Print Shop, Order Processing, Making Deadlines
Education
Eagle Gate College-Layton 2014 — 2015
Medical Coding and Billing, Medical Coding and Billing, 3.34
Bob Jones University 1989 — 1991
Cinematography
Community Baptist School 1986 — 1989
High School Diploma
Thermo Fisher Scientific October 2001 - Present
Convergys June 2000 - September 2001
Barry Lands Video May 1999 - May 2000
Skills
Data Analysis, Troubleshooting, Microsoft Office, Customer Service, Process Improvement, Software Documentation, Microsoft Excel, Quality Assurance, Technical Support, Customer Satisfaction, Analysis
Education
Texas A&M University 1995 — 1999
Bachelor of Science (B.S.), Sociology
Blinn College 1992 — 1995
Associate of Science (A.S.), Business Accounting
Black Knight Financial Services December 2014 - Present
Black Knight Financial Services November 2009 - December 2014
uTest June 2010 - December 2011
Lender Processing Services, Inc. (LPS) December 2005 - November 2009
Allstate March 2005 - December 2005
UAIG April 2004 - March 2005
FedEx February 2003 - April 2004
Convergys July 2002 - February 2003
Schlumberger June 2001 - July 2002
Motorola June 2000 - June 2001
Education
University of Florida - Warrington College Of Business 2007 — 2009
Masters
University of Florida 1995 — 1999
Bachelor of Science (B.S.)
Georgia Southern University 1994 — 1995
Brewton-Parker College 1992 — 1994
Duncan U. Fletcher High School 1989 — 1992
Tech Launch Arizona June 2014 - June 2015
Young Technology Education Center Utah State University October 2010 - December 2012
PoliticIt May 2012 - July 2012
Icon Health and Fitness October 2007 - July 2009
Convergys October 2008 - June 2009
Skills
Microsoft SQL Server, PL/SQL, MySQL, HTML, CSS3, SharePoint, Google Maps, JavaScript, jQuery, Java, UML, Tableau, Spotfire, Visio, Business Systems..., Project Management, Microsoft Project, SDLC, Agile & Waterfall..., Data Modeling, Use Case Analysis, Sequence Diagrams, Flow Diagrams, Decision Trees, Network Diagrams, PowerPivot, ASP.NET AJAX, PowerPoint, Microsoft Excel, Amazon EC2, Windows Server, WordPress, Joomla, Drupal, Camtasia, Software Installation, Computer Hardware..., Customer Service, Network Infrastructure, Sony Vegas, DVD Architect, Pinnacle Studio, Audacity, Digital Photography, Video Editing, C++, Graphic Design, Spanish-speaking
Education
University of Arizona 2013 — 2014
Master's degree, Management of Information Systems - Entrepreneurship
Utah State University 2009 — 2012
Bachelor of Science (BS), Management Information Systems, General
Bridgerland Applied Technology College 2007 — 2009
Information Technology
Utah State University 2002 — 2004
Bachelor of Science (B.S.), Mechanical Aerospace Engineering
Wholesome Harvest Baking June 2014 - Present
Maple Leaf Foods Inc January 2012 - June 2014
Canada Bread Company, Ltd. April 2007 - January 2012
Government of Nova Scotia January 2004 - April 2007
Convergys 2002 - 2004
Sobeys 2000 - 2002
Skills
Employee Relations, Employee Engagement, Labor Relations, Performance Management, Strategic Planning, Human Resources, Negotiation, Customer Service, Deferred Compensation, Talent Management, HR Policies, Succession Planning, Team Building, SAP, HRIS
Education
St Francis Xavier 2005 — 2006
Diploma, Adult Education
Bishop's University 1992 — 1996
BBA, HR/Marketing
Toledo Board of Elections November 2012 - November 2012
AT&T April 2012 - April 2012
Toledo Board of Elections March 2012 - March 2012
Bottomline Energy Solutions August 2011 - September 2011
Convergys March 2009 - August 2010
Owens-Illinois, Inc. 2004 - 2006
Owens-Illinois, Inc. 2002 - 2004
Owens-Illinois, Inc. 1998 - 2002
Owens-Illinois, Inc. 1994 - 1998
Owens-Illinois, Inc. 1993 - 1994
Skills
Strong Communication..., AutoCAD Mechanical, Microsoft Office 2007, Analysis, Adobe Acrobat, Illustrator, Photoshop, ISI Identification and..., Team Quality Management, Statistical Process..., Glass Container Design..., Fracture Analysis, Cord Analysis, Problem Solving (CI/TE), Product Development, Manufacturing, Fracture Mechanics, Continuous Improvement, Customer Service, SPC, Troubleshooting
Education
Owens Community College 1990 — 1995
AAS, Mechanical Cad Design/Drafting
Bowling Green State University 1996 — 1997
Mechanical Engineering
MX Enabled May 2015 - Present
SolutionStream November 2014 - May 2015
FPS GOLD March 2011 - November 2014
Brigham Young University November 2008 - March 2011
Brigham Young University February 2008 - November 2008
Convergys June 2006 - February 2008
Convergys May 2005 - June 2006
Skills
JavaScript, jQuery, C#, JSON, MySQL, HTML, PHP, Apache, SQL, IIS, Microsoft SQL Server, Web Services, .NET, AJAX, Linux, ASP.NET MVC, Windows Server, REST, WCF Services, XML, LINQ, RSS, XSL, DotNetNuke, http, APIs, RSA Security, ASP
Education
Brigham Young University 2004 — 2011
Bachelor of Science, Information Technology
Werner Electric Supply April 2015 - Present
Convergys November 2014 - Present
Convergys October 2013 - November 2014
Convergys February 2013 - October 2013
Fastenal April 2012 - February 2013
Arizona Rattlers January 2011 - September 2011
St. Louis Rams July 2010 - August 2010
Skills
Microsoft Office, Sales Analysis, Data Analysis, Research, Inventory Management, Event Management, Team Building, Leadership, Sales Operations, Customer Service, Customer Support, Cross-functional..., Salesforce.com, SharePoint
Education
Bowling Green State University 2008 — 2011
Bachelor of Science (B.S.), Sports Management
Bowling Green State University
Bachelor of Science (B.S.), Sport Management
Western Reporting, Inc. March 2014 - Present
Owners and Management Protection Services March 2014 - Present
Sovereign Financial Group and Insurance Services (an Ameritas Mutual Company) April 2012 - Present
Renters Legal Liability LLC January 2013 - March 2014
BNI - Beehive Business Pros 2012 - January 2013
Pratt and LeFevre Corporation, Management Accountants September 2010 - January 2013
Affiliated Computer Services / A Xerox Company 2000 - June 2010
MarketStar 1998 - 2000
Convergys 1989 - 1995
Automated Phone Exchange, Inc 1978 - 1989
Skills
Call Center, Insurance, Team Building, Process Improvement, Strategic Planning, Customer Experience, BPO, Coaching, Salesforce.com, Employee Benefits, Account Management, Customer Satisfaction, Workforce Management, Change Management, Marketing, Call Centers, Sales, Vendor Management, Operations Management, Outsourcing, Business Development, Sales Process, CRM, Strategy, Team Leadership, Customer Retention, Cross-functional Team..., Business Strategy, Customer Service, Budgets, Management, Program Management, Solution Selling, Leadership, Sales Management, Sales&Marketing, Lead Generation, Product Development, Training, Negotiation, Sales Operations, Direct Sales, Selling
Education
Weber State University 1978 — 1979
Marketing & Computer Science
Brigham Young University 1977 — 1978
General Education
Idaho Falls High School 1970 — 1973
Convergys March 2014 - Present
Stream Global Services June 2010 - Present
Stream Global Services January 2010 - June 2010
Stream Global Services October 2008 - January 2010
Skills
Recruiting, Workforce Management, Call Center, HRIS, Human Resources, Interviews, System Administration, Management, Payroll, Performance Management, Sourcing, BPO, Applicant Tracking..., Benefits Administration, Employee Benefits, Call Centers, Outsourcing, Policy, New Hire Orientations, Employee Engagement, Employee Relations
Education
Briar Cliff University 2012 — 2014
Master's Degree, Human Resources Management/Personnel Administration, General
Wayne State College 2004 — 2008
Bachelor of Science, Human Resources Management, Business Management
Rogers Communications 2010 - 2013
Rogers Communications 2007 - 2010
Rogers Communications 2005 - 2007
Rogers Communications 2004 - 2005
Rogers Communications 1999 - 2004
Convergys 1989 - 1999
Skills
Program Management, Business Transformation, Vendor Management, Customer Experience, SDLC, Integration, Risk Management, IT Strategy, Process Optimization, Telecommunications, Cross-functional Team..., Management, Project Portfolio..., Business Process..., Change Management, Information Technology, Team Leadership
Education
Bowling Green State University
Bachelor of Science in Business Administration, Information Technology & Accounting
Findmypast January 2015 - Present
FamilySearch May 2013 - January 2015
FamilySearch December 2009 - April 2013
Microsoft Corporation November 2006 - November 2009
Microsoft August 2004 - November 2006
Microsoft November 2001 - August 2004
Convergys 1995 - 2001
Skills
Leadership, SaaS, Management, Program Management, Process Improvement, Cross-functional Team..., Enterprise Software, Strategic Planning, Product Management, Cloud Computing, Leadership Development, Team Building, Organizational..., Project Management, Outsourcing, Vendor Management, Strategic Partnerships, Team Leadership, Call Centers, Business Development, Change Management, Business Process..., Coaching, Executive Management, Strategy, Team Management, Customer Satisfaction, Management Consulting, Business Intelligence, Training, CRM, Business Strategy, Consulting, Start-ups, Public Speaking
Education
Seattle University - Albers School of Business
Brigham Young University
LANDESK July 2007 - Present
Nu Skin May 2006 - July 2007
Convergys 2002 - 2006
Novell 1999 - 2001
Skills
Pricing Analysis, Forecasting, Databases, Business Analysis, Analysis, Operations Management, Data Analysis, Salesforce.com, Access, Sales Operations, Excel, Sales Compensation, Quotas, Microsoft Excel, Sales, Process Improvement, Cross-functional Team..., Management, Mergers & Acquisitions, SAP, Enterprise Software, Integration, Product Management, Budgets, Quantitative Analytics, Commissioning Management, Business Process..., International Business, CRM, SaaS, Business Intelligence, Project Planning, Analytics, Competitive Analysis, Strategy, Cloud Computing, Solution Selling, Go-to-market Strategy
Education
Brigham Young University 2005 — 2007
MBA, Business
Brigham Young University 1994 — 1999
B.S., Statistics
Datalink January 2015 - Present
JJM Consulting March 2014 - December 2014
Convergys January 2013 - March 2014
HP Enterprise Services June 2011 - January 2013
EMC December 2004 - June 2011
Centrepath (formerly GiantLoop) December 2002 - September 2004
JJM Consulting February 2001 - December 2002
Qwest Communications September 1998 - February 2001
MCI October 1988 - September 1998
Skills
Solution Selling, Cloud Computing, Managed Services, Outsourcing, Channel, Enterprise Software, Professional Services, SaaS, Business Alliances, Data Center, Telecommunications, Unified Communications, IT Strategy, Direct Sales, Channel Partners, Disaster Recovery, Strategic Partnerships, IT Outsourcing, Integration, Pre-sales, Vendor Management, Virtualization, Salesforce.com, Storage, Sales Enablement, Strategy, Enterprise Architecture, VoIP, Solution Architecture, Cross-functional Team..., Service Delivery, Business Intelligence, CRM, Go-to-market Strategy, IT Service Management, Product Management, Sales Process, Business Continuity, Software Industry, ITIL, Consulting, Partner Management, Selling, Business Development, HP, IT Management, Project Portfolio..., Sales
Education
Northeastern University
Master of Business Administration (MBA), Marketing & Finance
Bowdoin College
BA, History & Sociology
New Trier
Coventry May 2007 - Present
Convergys June 1991 - December 2006
Education
Boston University 2005 — 2007
MSPM, Master of Science in Project Management
North Central College 1984 — 1988
Yodle July 2010 - Present
Convergys July 2008 - May 2010
PRC November 2006 - February 2008
MCI 1998 - 2004
MCI Telecommunications 1998 - 2004
MCI/Verizon 1989 - 2004
MCI / Worldcom 1989 - 2004
MCI Communications 1989 - 2004
Skills
Team Building, Training, Selling, Call Center, Salesforce.com, Vendor Management, Customer Experience, Sales, Continuous Improvement, Telecommunications, CRM, Account Management, Process Improvement, Customer Retention, Customer Satisfaction, Call Centers, Sales Operations, Sales Management, Customer Service, Negotiation, Leadership
Education
Briar Cliff University 1980 — 1983
Bachelor of Arts, History/Secondary Education
Briar Cliff University
BA, History
Progressive Insurance May 1998 - Present
Convergys May 1997 - May 1998
Skills
Software Development, C#, ASP.NET, .NET, JavaScript, jQuery, NUnit, Agile Methodologies, Requirements Analysis, Requirements Gathering, Vendor Management, SSIS
Education
Bowling Green State University 1992 — 1997
BSBA, MIS
HealthEquity June 2015 - Present
Alliance Health inc. April 2014 - June 2015
AutoPoint, a Solera company December 2013 - April 2014
Dealertrack November 2008 - December 2013
Nelson Laboratories, Inc. October 2013 - November 2013
Arkona February 2006 - November 2008
Spot Business Systems 2005 - January 2006
Convergys 2002 - 2004
Connectedsupport.com 2000 - 2001
Micron electronic 1995 - 2000
Skills
Palo Alto Networks, BGP, Cisco Technologies, VPN, Routers, Cisco Switches, Cisco Routers, Juniper Switches, Technical Support, IPSec, Cisco IOS, Cisco Nexus, Juniper Technologies, VLAN, Windows, Cisco ASA, Network Administration, WAN, Data Center, Network Engineering, CCNA, Sonicwall, Firewalls, IBM iSeries, LAN-WAN, IP, Load Balancing, A10, Switches, SNMP, Solarwinds, Fortinet, Modems, DNS, IP Networking, Netgear, LAN/WAN, Force10, Aerohive, Network Performance..., Cisco Meraki, Visio, Dell Switches, Networking
Education
Boise State University 2000 — 2001
High Tech Institute 1995 — 1996
Associate, Computer Electronics
Emmett High 1988 — 1992
Diploma, General Studies
The Professional Education Institute, Inc. December 2008 - Present
Riha Design Group January 2005 - December 2008
Interstate Communications, Inc. January 2004 - January 2005
Best Buy December 2000 - January 2004
Convergys May 2000 - August 2002
Skills
Project Management, Microsoft Office, Photoshop, HTML, Customer Service, CSS, Troubleshooting, Microsoft SQL Server, SQL, Web Design, Databases, Management, Email Marketing, PHP, JavaScript, Windows, Marketing, JSON, Inventory Management, Web Development
Education
Bradley University 1999 — 2003
Bachelor of Science (B.S.), Computer Science
MASTER Provisions July 2010 - Present
Home January 2010 - July 2010
Convergys January 1991 - December 2009
Convergys Corporation January 1991 - January 2009
Convergys 1991 - 2009
Convergys Information Mgmt. Group 1991 - 2009
Convergys January 2000 - January 2007
Convergys January 1991 - January 2000
Tab Book Company January 1989 - August 1989
United States Air Force January 1983 - January 1987
Skills
Truck Driver, Unix, SQL, Telecommunications, Testing, Project Management, Software Documentation, Perl, Analysis, Access, Business Analysis, Process Improvement, Requirements Analysis
Education
Edinboro University 1989 — 1990
BS, Computer Science
Edinboro University of Pennsylvania 1989 — 1990
B.S., Computer Science
Lorain County Community College 1988 — 1989
Bowling Green State University 1980 — 1982
Bachelor of Science, Computer Science
Great American Insurance July 2013 - Present
Netcracker May 2012 - July 2013
Convergys 2000 - April 2012
Education
Bowling Green State University
Master
Tsinghua University
Bachelor and Master
Convergys March 1997 - Present
Skills
BPO, Call Center, Workforce Management, Outsourcing, Contact Centers, Customer Experience, Vendor Management, Business Transformation, Call Center Development, Call Centers, Inbound Marketing, Offshoring, P, Service Delivery
Education
University of Iowa 1987 — 1993
BA, English Language and Literature, General
Boston University - School of Management
MSBA, Business
Brown-Forman November 2009 - Present
CBTS May 2009 - November 2009
General Electric April 2007 - April 2009
Thomson Learning 2001 - 2007
Square D Company 1997 - 2001
Convergys 1990 - 1997
SofTech January 1987 - January 1990
Skills
Solaris, Servers, ZFS, Virtualization, Unix, Operating Systems, Data Center, Storage Area Networks, DNS, System Administration, Storage, AIX, Integration, Cluster, Oracle, Troubleshooting, Hardware, Solaris Zones, Networking, Enterprise Software, Infrastructure, Sun, Veritas Cluster Server, Telecommunications
Education
Bowling Green State University 1982 — 1986
BS
Great American Financial Resources Inc. March 2014 - Present
Great American Financial Resources January 2013 - March 2014
NetCracker 2009 - 2012
Convergys 2008 - 2009
Convergys 2004 - 2007
Convergys 2001 - 2003
Convergys 2000 - 2001
Convergys 1988 - 1999
Skills
PMP, SDLC, ITIL, Process Improvement, Change Management, Software Development, Business Analysis, Staff Management, Coaching, Project Management, Project Portfolio..., Telecommunications, Project Delivery, MS Project, Mentoring, PMO, Software Project..., Vendor Management, Requirements Analysis, Communication, Testing, Visio, Leadership, CRM, Management, Resource Management, Business Process, Managerial
Education
Bowling Green State University
BS, Computer Science, Cum Laude
FirstGroup America August 2015 - Present
CBTS January 2014 - Present
Convergys February 2008 - January 2014
Convergys Corporation April 2006 - February 2008
Convergys Corporation April 1996 - April 2006
Cincinnati Bell Long Distance March 1995 - March 1996
Cincinnati Bell Information Systems September 1991 - February 1995
Cincinnati Public Schools August 1989 - August 1991
Skills
Project Management, Vendor Management, Change Management, Process Improvement, PMP, Business Analysis, SDLC, Service Delivery, Software Project..., Testing, Business Process, ITIL, MS Project, Troubleshooting, Visio, Requirements Analysis, Call Centers, Requirements Gathering, Outsourcing, Business Process..., Project Delivery, PMO, Program Management, BPO, Management, Leadership, Microsoft Project
Education
Bowling Green State University 1987 — 1989
Master of Arts, Spanish Civilization
Bowling Green State University 1983 — 1987
Bachelor of Science, Education (Spanish)
Westerville South High School 1979 — 1983
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Convergys October 2009 - Present
Northwest Airlines January 2000 - June 2008
Education
Brigham Young University 1971 — 1976
APS Medical Billing April 2004 - Present
Convergys November 2000 - February 2004
Education
Bowling Green State University 1986 — 1992
Xilinx December 2010 - Present
Tabula June 2008 - December 2010
Mentor Graphics May 2002 - June 2008
IKOS Systems May 2001 - May 2002
Convergys August 2000 - April 2001
Cadence Design Systems 1998 - 2000
Skills
C++, EDA, Perl, Debugging, TCL, Verilog, SoC, Algorithms, Software Development, ASIC, Software Engineering, FPGA
Education
Birla Institute of Technology and Science 1993 — 1998
Bachelor of Engineering (BEng), Computer Science
NetCracker (acquired Convergys May, 2012) September 2000 - Present
Convergys January 1995 - September 2000
Convergys (formally Cincinnati Bell Information Systems) July 1992 - January 1995
Cincinnati Bell Information Systems January 1991 - July 1992
Skills
Systems Analysis, SDLC, Mainframe, Requirements Analysis, Unix, Software Development, Java, JavaScript, HTML, WebSphere, COBOLII, Dreamweaver, Eclipse, PaintShop Pro, CVS, PL/SQL, asp, Microsoft Office, Linux Server, Oracle SQL, DB2/SQL, Lotus Notes, TSO, IMS, Project Management, Production Support, PCI, CPNI, JCL, Software Documentation, IMS DB/DC, Business Analysis, PMP, MS Project, Oracle, IT Management, SQL, Disaster Recovery, COBOL, Software Project..., Databases, ASP
Education
Bowling Green State University 1986 — 1990
Bachelor of Science (BS), Management Information Systems, General
Bowling Green State University 1986 — 1990
Bachelor's degree, Management Information Systems, General
Convergys February 2008 - Present
Convergys / Intervoice 2007 - Present
Convergys 2007 - Present
Intervoice February 2008 - June 2011
Education
Birla Institute of Technology and Science, Pilani 2001 — 2005
Bonnier Corporation September 2008 - Present
Dog Like Nature, LLC April 2004 - Present
Convergys May 1997 - August 2007
Education
Bowling Green State University 1992 — 1997
BSBA, Accounting & MIS with Computer Science
Cuyahoga Heights High School 1990 — 1994
First Solar March 2014 - Present
ProMedica May 2013 - February 2014
LearnShare, LLC February 2006 - May 2013
Cooper Tire & Rubber Company January 2003 - February 2006
Convergys December 2000 - January 2003
Skills
Microsoft SQL Server, ASP.NET, .NET, Software Development, VB.NET, Web Development, Visual Basic, SQL Server, Integration, TFS, C#, HTML 5, SQL, Angular JS, Web Services, JavaScript, WCF, CSS, XML, LINQ, AJAX, jQuery, XSLT, ASP.NET MVC, T-SQL, Entity Framework, IIS, MVC, ASP.NET AJAX, JSON, HTML, BizTalk
Education
Bowling Green State University 2004 — 2006
Masters, Software Engineering
Wells Fargo 2010 - Present
Wells Fargo 2009 - 2010
Wachovia, A Wells Fargo Company 2008 - 2009
Wachovia, A Wells Fargo Company 2006 - 2008
Wachovia, A Wells Fargo Company 2004 - 2006
Ahold Information Services 2001 - 2004
Convergys 1999 - 2001
Ahold Information Services 1996 - 1999
Skills
Disaster Recovery, Vendor Management, SDLC, Business Analysis, Risk Management, Process Improvement, IT Strategy, SharePoint, IT Management, Visio, Databases, Enterprise Architecture, Business Intelligence, Management, Software Documentation, Integration, Access, PMO, SQL, Change Management, Solution Architecture, Project Management, Business Process, Litigation Support, Active Directory, Program Management, ITIL, Cloud Computing, Business Process..., Governance, Requirements Analysis, Data Center, Project Portfolio..., Software Project..., IT Service Management, Security, PMP, Unix
Education
Bob Jones University 1980 — 1984
BS, Biology
Hampton Park 1977 — 1980
Graduate
DRII
CBCP, Technology
OOCL January 2015 - Present
Cobalt Health June 2014 - December 2014
Lighthouse Health & Body Makeover July 2013 - May 2014
Overstock.com February 2012 - May 2012
Overstock.com October 2011 - February 2012
Overstock.com June 2011 - October 2011
Overstock.com October 2010 - June 2011
Convergys June 2010 - September 2010
Education
University of Utah 2012 — 2013
Bachelor of Arts (B.A.), Anthropology, Political Science, 3.76/4.0
Western Governors University 2010 — 2011
Accounting
Brigham Young University 2008 — 2010
Political Science and Government
Monterey Peninsula College 2007 — 2007
University of San Francisco 2006 — 2007
International Relations and Affairs
Symmetry Communications November 2008 - Present
The Express Group 2005 - 2006
Convergys 2000 - 2005
Skills
Graphic Design, Project Management, Customer Service, WordPress, Marketing, Web Design, Strategic Planning, Team Building, Leadership, Philanthropy
Education
Bowling Green State University 1995 — 2000
Bachelors of Business Administration, Business Administration and Management, General
NTT DATA Corporation July 2008 - Present
Bearingpoint 2007 - 2008
Convergys 2004 - 2007
ICF International 2002 - 2004
Arthur D. Little, Inc. (acquired by ICF International) 1989 - 2002
Skills
Program Management, Management Consulting, Business Process..., PMP, Business Development, Government Contracting, Business Intelligence, Change Management, Business Analysis, Strategy, CMMI, Process Improvement, IT Strategy, Government, Executive Management, Business Strategy, Enterprise Architecture, Requirements Analysis, Management
Education
University of Iowa
PH.D., Economic Geography
Indiana University Bloomington
M.A., Economics
University of North Carolina at Chapel Hill
B.A., Economics
Bowling Green State University
Transfer
Convergys 2010 - Present
Skills
Microsoft Excel, Customer Service, Account Management, Microsoft Office, PowerPoint, Public Speaking, Sales Management, Team Building, New Business Development, Operations Management, Insurance, Microsoft Word, Strategic Planning, Negotiation, Process Improvement, Teaching, Inventory Management, Financial Analysis, Marketing Strategy, Budgets, Leadership Development, Higher Education, Classroom, Accounting
Education
Bloomsburg University of Pennsylvania 1984 — 1988
BA, Speech Communications/Spanish
Stream Global Services June 2013 - May 2014
VXI Global Solutions, Inc October 2012 - April 2013
VXI Global Solutions, Inc May 2012 - October 2012
Convergys August 2011 - May 2012
Pauline Books & Media November 2008 - May 2011
Beacon Press July 2008 - October 2008
Homestead Needle Arts July 2007 - August 2007
Food Bank Of Eastern Michigan May 2007 - July 2007
Boston University January 2006 - October 2006
Luke M. Powers Catholic High School September 2004 - June 2005
Skills
Proofreading, Editing, Publishing, Web Content, Copy Editing, Editorial, Management, Online Publishing, PowerPoint, Ebooks, Microsoft Excel, Customer Service, Telecommunications..., Telecommunication..., Organization &...
Education
Marquette University Law School
Juris Doctor, Law, 3.806 / 4.000
Boston University 2005 — 2008
Bachelor of Arts (BA), English Language and Literature, General, 3.20 / 4.00
NetCracker April 2012 - Present
Convergys January 2001 - Present
Convergys January 2001 - May 2012
Convergys - Information Management January 1991 - April 2012
Skills
Business Analysis, Disaster Recovery, CRM, Integration, IT Strategy, IT Management, Enterprise Software, Leadership, Management, PMO, PMP, Performance Management, Program Management, Project Management, Quality Assurance, Requirements Analysis, Requirements Gathering, SDLC, Service Delivery, Software Project..., Solution Architecture, Systems Analysis, Team Building, Team Leadership, Team Management, Technical Support, Telecommunications, Testing, Vendor Management, Workforce Management, Software Development
Education
Bowling Green State University 1986 — 1990
Bachelor, B.A., Business Administration and Information Management Systems
McKesson August 2015 - Present
Black Rock United Contributiory Exchange January 2009 - Present
Convergys August 2010 - July 2015
Fortune 5 Inc January 2010 - July 2010
ZipTape Label ID Systems August 2005 - January 2010
Skills
Public Speaking, Non-profits, Fundraising, Nonprofits, Community Outreach, Strategic Planning, Volunteer Management, Event Planning, Program Development, Public Relations, Social Media, Leadership, Community Development, Program Management, Leadership Development, Event Management, Research, Entrepreneurship, Team Building, Marketing, Philanthropy, Training, Flag Football, Tower Climbing, Heavy Phones, Management, Customer Service, Technical Support, Process Improvement, Sales, Team Leadership
Education
Bowling Green State University
Convergys 2007 - Present
Office Depot 1998 - 2005
AT&T 1991 - 1997
Education
Bob Jones University 1973 — 1978
BA, Religion
Weber State University January 2009 - Present
Convergys 1992 - 2009
Skills
Instructional Design
Education
Boise State University 2009 — 2014
Master's Degree, Organizational Performance and Workplace Learning, 4.0
Sykes October 2014 - Present
Credit Union September 2012 - Present
American Express April 2007 - August 2012
GE Capital 2007 - 2010
Convergys May 2006 - April 2007
Phoenix Services, Ann Arbor Mi June 2005 - May 2006
Skills
Cash Management, CRM, Account Reconciliation, Customer Service, Microsoft Excel, Outlook, Analysis, PowerPoint, Software Documentation, Microsoft Word, Teamwork, Accounts Payable
Education
Detroit Baptist Theological Seminary 2000 — 2004
Master of Divinity, Theology/Theological Studies
Bob Jones University 1988 — 1992
Bachelor of Arts, Religion/Religious Studies
Anthem, Inc. July 2015 - Present
The E. W. Scripps Company March 2010 - April 2015
Convergys April 2008 - March 2010
Convergys December 2005 - April 2008
Convergys September 2005 - December 2005
Skills
PeopleSoft, Financial Analysis, Financial Reporting, Sarbanes-Oxley Act, Variance Analysis, Forecasting, Managerial Finance, General Ledger, Accounting, Financial Modeling, Process Improvement, Finance, Internal Controls, Budgets
Education
Bowling Green State University 2001 — 2005
B.S. Business Administration, Financial Economics
Critical Alert Systems July 2014 - Present
Hill-Rom IT Solutions HILLENBRAND INDUSTRIES June 2004 - July 2014
Tek Suport Corp June 2004 - July 2008
Pinnacle American Management October 2003 - February 2004
Universal Studios June 2003 - October 2003
Convergys June 2003 - October 2003
MEI Search Consultants, LLC August 2002 - June 2003
Franklin Pierce College September 2000 - December 2001
Skills
Project Management, Process Improvement, Cross-functional Team..., MS Project, Project Planning, Integration, Telecommunications, Team Leadership, Microsoft Office, Windows, Microsoft Groove, Lotus Notes, Visio
Education
University of Central Florida 2009 — 2010
Master of Business Administration (M.B.A.), Business Administration, Management and Operations, 4.0
Franklin Pierce University 1999 — 2003
Bachelor's degree, Computer Science and Business Administration, 3.4
Bond University 2002 — 2002
Bachelors, Computer Science and Business Administration
McCleary's Pub Head BartenderFive Corners BarNovember 2007 - October 2009
Holiday Inn Hotel & Suites January 2007 - October 2007
Convergys January 2006 - January 2007
Education
Idaho State University 2005 — 2007
General Studies
Boise State University
DIRECTV October 2007 - February 2011
Teleperformance June 2007 - October 2007
Convergys August 2006 - June 2007
Ross Stores March 2006 - June 2006
Albertsons May 2005 - June 2006
Fred Meyer February 2005 - May 2005
Education
Boise State University 2005 — 2011
Social Science
UnderGrind 2014 - Present
Spiffy Global January 2014 - October 2014
Convergys February 2013 - June 2014
Convergys July 2012 - February 2013
Martha Zoller Campaign January 2012 - May 2012
Brenau University July 2011 - May 2012
Brenau University August 2011 - April 2012
Brenau University August 2010 - April 2012
Brenau University May 2009 - April 2012
Alpine Access May 2011 - July 2011
Skills
Social Media, Public Relations, Blogging, Event Planning, Editing, Social Networking, Photoshop, Public Speaking, Social Media Marketing, Adobe Creative Suite, Microsoft Office, Citrix, Proposal Writing, Team Leadership, Delegation, Wordpress, Adobe Premiere Pro, Strategic Public..., Journalism, Online Journalism, Broadcast Television, Radio Broadcasting, Video Production, Creative Writing, Leadership, Advertising, Broadcast, WordPress
Education
Brenau University 2008 — 2012
Mass Communications, Communication, Journalism, and Related Programs, Senior
Brenau University 2008 — 2012
Mass Communications, Journalism
Convergys November 2014 - Present
U.S. Bank June 2008 - August 2014
Citi September 2005 - April 2008
Skills
Banking, Loans, Small Business Lending, Commercial Banking, Credit
Education
Bloomsburg University of Pennsylvania 1991 — 1995
Bachelor of Arts (B.A.), History
Convergys November 2014 - Present
Danka Saints April 2006 - Present
Randstad Technologies US February 2013 - October 2014
Randstad (USA) November 2012 - January 2013
Thoroughbred Research Group April 2008 - July 2012
Madisonville Community College January 2006 - December 2007
Internal Revenue Service February 2001 - June 2003
Nesco Agency/Lehigh GIT Inc March 2000 - December 2000
MBS Multimode July 1998 - March 2000
Skills
Micorosoft Office Suite, HTML, Filezilla (FTP software), Visual Basic 2008, Data Entry, Internet Explorer, Windows XP, Windows 7, Adobe Photoshop, Adobe Dreamweaver, Databases, Finale 2012, Networking
Education
Western Kentucky University 2008 — 2010
Bachelor of Science, Computer Information Technology
Madisonville Community College 2004 — 2007
Associate of Arts and Sciences (AAS), Information Technology
Briarcliffe College 2002 — 2003
Comuter Graphic Design
Nassau Community College 1982 — 1985
Associate in Arts, Liberal Arts
DeTullio Household November 2003 - Present
Alaska USA FCU 2002 - 2003
Sheplers Inc. May 2002 - September 2002
Convergys January 2001 - December 2001
Texaco November 1999 - December 2000
Skills
Microsoft Office, Team Leadership, Microsoft Word, Project Management, Change Management, Budgets
Education
Black Hills State University 2013 — 2018
Mathematics Teacher Education
Victor Valley College 1996 — 1999
Associate of Science (AS), Mathematics
Hesperia High School 1992 — 1996
Open to new opportunity Fleet Routing & Customer ServicesDispatcherQuicksilver Express Courier2011 - 2011
Convergys May 2009 - October 2010
Speedy Messenger April 2007 - July 2008
Education
Black Hills State University 1987 — 1990
Bachelor of Science (B.S.), Mass Communication/Media Studies, 3.0
Denver East High 1969 — 1972
H.S. Diploma, Bookkeeping, 2.8
Convergys Corporation August 2011 - Present
Convergys 1990 - 2011
Skills
Photography
Education
Bowling Green State University 1972 — 1976
Popular Culture, Art, Speech & Broadcasting
Convergys August 2013 - May 2014
Intermountain Staffing September 2012 - December 2012
Kelly Services November 2012 - November 2012
Skills
Computer Hardware, CompTIA A+, CompTIA Network+, Information Technology
Education
Bridgerland Applied Technology College 2013 — 2014
Information Technology
Sky View High School 2009 — 2012
High School
Convergys September 2014 - June 2015
The Home Depot June 2013 - August 2014
Skills
Customer Service, Call Centers, Customer Satisfaction, Training, Customer Experience, Troubleshooting, Process Improvement, Leadership
Education
Bossier Parish Community College 2011 — 2014
Fashion Merchandising
Benton High School 2007 — 2010
Diploma