Convergys Corporation
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Corporation Employees
Vantiv February 2011 - June 2012
Convergys Corporation January 2006 - January 2011
Mejia Technologies, Ltd. January 2004 - December 2005
Convergys Corporation January 2000 - December 2003
IBM Global Services January 1999 - January 2000
ITT AC-Pump January 1997 - January 1999
Cincinnati Milacron April 1995 - January 1996
Chiquita March 1989 - January 1995
Skills
Telecommunications, SDLC, Outsourcing, Business Process..., Pre-sales, Vendor Management, ITIL, Solution Architecture, IT Strategy, Disaster Recovery, Integration, Enterprise Architecture, Business Analysis, IT Service Management, Project Management, IT Management, Process Improvement, Program Management, Requirements Analysis, Six Sigma, ERP, Project Portfolio..., SharePoint, Cross-functional Team..., Service Delivery, CRM, MS Project, Management, Change Management, Strategy, Analysis, Leadership, Security
Education
The City University of New York - The City College of New York 1974 — 1978
Bachelor of Science, Electro-Mechanical and Computer Science
New York University
Systems Analysis Institute-Intensive Analysis Course.
University of Minnesota MIS Institute
System Development Course
Horizon Air October 2014 - Present
Mazzei Flying Service February 2012 - October 2014
Horizon Air August 2010 - October 2014
Convergys Corporation August 2009 - July 2010
Horizon Air August 2005 - June 2008
Skills
Airlines, Aviation, Commercial Aviation, Flights, Aircraft, Airports, Flight Safety, Airworthiness, Aviation Security, CFI, Civil Aviation, Communication, Piloting, Flight Planning
Education
Delta Connection Academy 2008 — 2009
Professional Pilot
California State University-Fresno 2003 — 2008
Bachelor of Arts (B.A.), Communication, General
Memley School of Aviation 2008 — 2008
General Aviation
Center for Excellence in Higher Education November 2014 - Present
Judicial Supervision Services February 2013 - Present
Center for Excellence in Higher Ed. February 2013 - October 2014
UNIVERSITY OF PHOENIX, Utah Campus August 2004 - November 2012
University of Phoenix September 2001 - August 2004
Convergys Corporation August 1998 - August 2001
LDS Church Education System August 1997 - June 1998
MISSIONARY TRAINING CENTER November 1994 - August 1997
Skills
Teaching, Microsoft Office, Public Speaking, Research, Customer Service, Microsoft Excel, PowerPoint, Curriculum Design, Microsoft Word, Curriculum Development, Coaching, Strategic Planning, Higher Education, Staff Development, Leadership, Interviews, Training
Education
Brigham Young University 1994 — 1998
Bachelor of Science (BS), Family and Consumer Sciences/Human Sciences
University of Phoenix 2007 — 2009
Master of Arts (MA), Education
University of Phoenix
Master of Science, Mental Health Counseling
Global January 2007 - Present
Convergys Corporation May 2003 - January 2007
K. Hovnanian Homes October 2000 - May 2003
Century Furniture April 1997 - October 2000
Anderson Consulting February 1993 - September 1997
Lockheed Martin February 1988 - December 1992
US Army November 1967 - November 1987
Skills
consultant, SAP, BPO, Program Management, Integration, Requirements Analysis, Business Analysis, Process Improvement, Team Leadership, ERP, IT Management, Business Process..., Change Management, Team Management, Software Project..., Six Sigma, Project Implementation, Outsourcing, Management Consulting, Business Process, Resource Management, Business Management, Vendor Management, Manufacturing, Management, Project Management, Strategy, Cross-functional Team..., Business Strategy, IT Strategy, CRM, Strategic Planning, Enterprise Software, Human Resources, Supply Chain, Leadership, Risk Management, SAP ERP, Enterprise Architecture, PMP, Analysis, PMO, ITIL, Business Intelligence, Data Center, Software Development, Telecommunications, Project Portfolio..., SAP Implementation, Information Technology
Education
Central Michigan University 1986 — 1988
MA, Business
Embry-Riddle Aeronautical University 1976 — 1980
BS, Aeronauctics
Premium Remy July 2014 - Present
American Airlines June 2013 - June 2014
LaToya Cooper, LLC April 2008 - May 2013
Pitt County Memorial Hospital May 2007 - May 2008
Convergys Corporation March 2006 - May 2007
Skills
Apparel, Fashion, Product Development, Marketing, Management, Customer Service, Fashion Design, Textiles, Sales, Retail, Merchandising, Business Planning, Business Management, Market Research, Visual Merchandising, Inventory Management, Branding & Identity, Public Relations
Education
Strayer University 2013 — 2015
MBA, Marketing
Argosy University Phoenix 2008 — 2010
BA, Psychology
Feinberg Event Management & Evaluation July 2011 - Present
Convergys Corporation December 1996 - July 2011
Cincinnati Bell Information Systems (CBIS) February 1996 - December 1996
Adventist Health System Sunbelt (SSC) January 1990 - January 1995
Gibbens Company (Acquired by Gates-MacDonald) January 1986 - January 1989
Skills
RFP, SharePoint, Marketing Communications, Photoshop, Illustrator, Survey Monkey, Budgeting, Microsoft Office, Analysis, Lotus Notes, Contract Negotiation, Graphic Design, Outlook, Research, Negotiation, Planning, Proposal Writing, Project Planning, Budgets, Marketing Strategy, Leadership, Strategy, Lead Generation, Social Media Marketing, Advertising, Event Management, Management, Program Management, Event Planning, Project Management, Sales, CRM, Trade Shows, Enterprise Software, Product Marketing, Strategic Partnerships, Vendor Management, Market Research, Multi-channel Marketing, Email Marketing, Marketing, Sales Operations
Education
State University of New York at Binghamton
BA, English/General Literature
School of Visual Arts
Graphics, Photography, Cinematography
Rollins College
Various Courses, Programming, Data Processing
Conferences
US Food Service July 2011 - September 2012
GE Healthcare December 2008 - February 2011
Huntsville Hospital August 2005 - September 2008
Misys Healthcare Systems September 2004 - July 2005
IDX Systems Corp. October 2002 - September 2004
Montefiore Hospital June 2002 - August 2002
Kaiser Foundation Health Plan April 2001 - November 2001
Convergys Corporation September 1996 - April 2001
Humana Health Care February 1993 - September 1996
Skills
Programming, Android, Java, MS Project, Visio, SQL, Tandem Himalaya, Quality Assurance, Mercury QuickTest Pro, LoadRunner, WinRunner 7.0, COBOL, Eclipse, Mercury Quality Center, Microsoft Office, Enscrib, Pathway, HL7, Healthcare Information..., TACL, SDLC, STLC, DB2, Troubleshooting, Quality Center, Drums, Regression Testing
Education
Brigham Young University - Hawaii 1980 — 2005
Bachelor's degree, Computer Information Systems
Brigham Young University - Hawaii 1980 — 1987
Bachelor's Degree of Computer Information System, Computer Programming
Lowe's Companies, Inc. March 2014 - Present
CONVERGYS CORPORATION January 2011 - January 2013
Dollar General April 2011 - October 2011
MUSTANG MOTEL January 2009 - January 2011
Skills
Customer Service, QuickBooks, Microsoft Office, Sales, Linux, Invoicing, Budgets, Retail, Purchasing, Accounting, Bookkeeping, Sales Operations, Call Centers, Microsoft Excel, Troubleshooting, Microsoft Word, Outlook, Team Leadership
Education
Caldwell Community College and Technical Institute 2014 — 2016
Associate's degree, Accounting, 3.0
Caldwell Community College and Technical Institute 2013 — 2013
GED
humbodlt high
Xerox May 2013 - Present
Cross Country Home Services April 2009 - April 2013
Arise Virtual Solutions Inc. April 2006 - May 2007
Convergys Corporation 1997 - 2007
Vacation Escape, Inc April 1994 - October 1996
Skills
CRM, Process Improvement, Call Centers, Leadership, Business Development, Customer Experience, Call Center, Customer Retention, Outsourcing, Inbound Marketing, Vendor Management, Operations Management, Cross-functional Team..., Customer Satisfaction, Contact Centers, Account Management, Performance Management, Call Center Development, Marketing, Direct Marketing, Business Process..., Program Management, Quality Assurance, Service Delivery, Client Development, P&L Management, BPO, Coaching, Customer Service, Strategic Planning, Sales Management, Change Management, Team Leadership, Training, Management, Recruiting, Sales, Team Management, Analytics, Telecommunications, Business Analysis, Client Services, Team Building, Driving Revenue, Customer Relations, Inbound, Vendor Relations, Mentoring, Outbound, Strategy
Education
Broward Community College 2010 — 2010
Elective Courses, Business/Managerial Economics
Florida College of Natural Health 1995 — 1997
Certificate, Physical Therapy
Convergys Corporation March 2015 - Present
Allstate 2013 - 2014
Skills
Customer Service, Customer Satisfaction, Python, Programming, Ruby
Education
DeVry University 2013 — 2018
Bachelor of Science (B.S.), Game and Simulation Programming
Snake River High School 2009 — 2012
Diploma
Microsoft May 2015 - Present
Convergys Corporation July 2004 - January 2015
IBM September 2003 - June 2004
Primus Telecommunications India Ltd May 2002 - September 2003
CPDOT.NET May 2001 - May 2002
Skills
Management, Process Improvement, Service Delivery, Vendor Management, Project Management, Business Intelligence, Strategy, Team Management, Security, Transition Management, Outsourcing, Governance, CRM, Disaster Recovery, Pre-sales, Analysis, Call Centers, BPO, ITIL, Project Planning, Technology Planning, Customer Service, SharePoint, Change Management, Analytics, IT Service Management, Team Leadership, SLA, Business Analysis, IT Strategy, System Administration, Project Delivery, Resource Management, Customer Relations, Business Solutions, Technology..., Business Process, Telecommunications, Technical Support, Program Management, Troubleshooting, Cross-functional Team...
Education
Delhi University 1994 — 1997
Bachelor of Commerce (BCom)
Modern School
Convergys Corporation October 2010 - Present
Convergys Incorporated October 2010 - March 2014
Sitel Incorporated March 2005 - June 2009
Convergys Corporation September 2001 - December 2004
Skills
Call Centers, Technical Support, Customer Experience, Customer Satisfaction, Team Management, Troubleshooting, Customer Service, Active Directory, Contact Centers, Process Improvement, Management, Telecommunications
Education
Amarillo College 2005 — 2009
Associate's Degree, Business Administration and Management, General, 3.19
Electronic Arts (EA) February 2015 - Present
Hothead Games November 2012 - February 2015
Tiny Speck, Inc August 2012 - November 2012
United Front Games November 2011 - June 2012
Vancouver Film School October 2010 - October 2011
Convergys July 2008 - October 2010
Vancouver Olympic Committee January 2010 - February 2010
Convergys Corporation July 2006 - May 2008
Convergys Corporation April 2005 - June 2006
Time Warner Cable 2003 - 2005
Skills
Video Games, Agile Project Management, Quality Control, User Interface, Analytics, Game Development, Game Design, Perforce, Quality Assurance, User Interface Design, Project Management, Team Leadership, Team Management, User Experience, Social Games, Unity3D, Outsourcing, Management, Agile Methodologies, Metrics, Project Planning, Online Gaming, Product Management, PS3, Xbox 360, Visio, Team Building, Customer Service, Call Center, Microsoft Office, Technical Support, Leadership, Scrum, Process Scheduler, Free to Play, Freemium, Virtual Currency, MMORPG, Gameplay Systems, Valve Hammer Editor, Playtesting, Multiplayer Design, Call Centers, Mobile Games, Computer Games, Level Design, Gameplay, MMO
Education
Vancouver Film School 2010 — 2011
Diploma, Game Design with Honours
Bishop's University 1998 — 2000
Network Software Design
Champlain Regional College
Social Sciences
Consumer Credit Counseling Service May 2012 - December 2013
The Salvation Army of Chattanooga September 2011 - May 2012
Convergys Corporation March 2011 - May 2011
Wireless Solutions DBA Cricket Wireless November 2009 - December 2010
T-Mobile USA September 2002 - October 2008
Skills
Vendor Management, Call Centers, Insurance, Strategic Planning, Call Center, Banking, Microsoft Excel, Team Building, Customer Service, Budgets, Management, Finance, Financial Analysis, Troubleshooting, Negotiation, Access, Leadership, Training, Accounting, Software Documentation, Sales, Customer Satisfaction, Team Leadership, Time Management, Credit, Loans, Relationship Management, Coaching, Microsoft Word, Sales Management, Inventory Management, Retail, New Business Development, Marketing, Payroll, Small Business, Financial Planning, Forecasting
Education
Pentecostal Theological Seminary 2009 — 2012
Master of Divinity, General Studies
Church of God Theological Seminary 2005 — 2008
Master of Arts, Counseling
State University of New York Empire State College 2003 — 2005
Bachelor of Professional Studies, Business Management and Economics
University of Puerto Rico-Carolina 2000 — 2001
Associate Degree, Banking Finance and Insurance
Colegio Universitario de San Juan 1999 — 2001
Associate's degree, Computerized Accounting
General Dynamics Information Technology February 2014 - Present
Bombardier Aerospace March 2012 - February 2014
Newman University August 2010 - December 2011
VIPdesk April 2010 - June 2010
Friends University September 2005 - May 2010
Convergys Corporation August 2007 - February 2010
Productive Solutions, LLC November 2005 - March 2009
Accenture April 2007 - August 2007
Boeing October 2000 - November 2005
ViaLogik July 2000 - October 2000
Skills
Employee Relations, Event Planning, Recruiting, Organizational..., Applicant Tracking..., Affirmative Action, Human Resources, Leadership Development, Employee Engagement, Onboarding, Talent Acquisition, Coaching, College Recruiting, Benefits Administration, HR Policies, New Hire Orientations, Employee Benefits, Resume Writing, Staff Development, Policy, Technical Recruiting, Career Counseling, Sourcing, Program Management, Management, HR Consulting, Communication, Deferred Compensation, Personnel Management, Training, Temporary Placement, Hiring, Internet Recruiting, Leadership, Workforce Planning
Education
William Howard Taft University 2010 — 2011
Doctor of Law (J.D.)
Capella University 2002 — 2004
MBA, Leadership w/HR emphasis, 3.82
Friends University 2000 — 2002
BS, e-Commerce Mgmt, 3.4
The University of Texas at El Paso 1995 — 1995
Certificate, Paralegal, 4.0
Goddard High School 1987 — 1989
TeleTech March 2012 - Present
Connextions May 2009 - March 2012
Charter Communications April 2005 - May 2009
Convergys Corporation December 1996 - April 2005
SPS Payment Systems 1989 - 1996
Skills
Operations Management, Outsourcing, Management, Call Center, Vendor Management, CRM, BPO, Business Intelligence, Process Improvement, Public Speaking, Customer Experience, Leadership, Customer Service, Account Management, Business Development, Business Process..., Business Strategy, Call Centers, Change Management, Contact Centers, Cross-functional Team..., Customer Retention, Customer Satisfaction, Executive Management, Performance Management, Product Management, Program Management, Recruiting, Sales Management, Sales Operations, Start-ups, Strategic Partnerships, Strategic Planning, Strategy, Team Building, Team Leadership, Telecommunications, Training, Workforce Management, Leadership Development, P&L Management
Education
Center for Creative Leadership 2008 — 2008
Graduate
University of Phoenix 1995 — 1997
MBA
East Tennessee State University 1987 — 1991
BBA
XGrass, Inc. October 2013 - Present
Learfield Sports September 2007 - Present
Nashville Video Productions September 2010 - September 2014
Comcast Cable April 2013 - October 2013
Chattanooga Lookouts Baseball March 2007 - April 2013
United States Air Force October 1999 - October 2003
Convergys Corporation March 1997 - October 1999
Skills
Broadcast, Sales, Radio, Advertising Sales, Facilities Management, Operations Management, Radio Broadcasting, Television, Media Relations, Sports, Sports Marketing, Social Media, Press Releases, Sports Management, Public Relations, Event Management, Sponsorship Sales
Education
The University of Tennessee at Chattanooga 2003 — 2006
Bachelor of Arts (BA), Mass Communication/Media Studies
Community College of the US Air Force 2002 — 2003
Argus Health Systems September 2014 - Present
AMG Services Inc. January 2013 - March 2014
Devery University 2008 - 2012
Visiting Nurse Association January 2011 - March 2011
Providence Medical Center October 2010 - December 2010
Convergys Corporation July 2010 - October 2010
Prescription Solutions November 2005 - April 2010
Aetna Rx Home Delivery August 2005 - November 2005
Illinois Army National Guard January 1995 - January 2003
Skills
PowerPoint, Customer Service, Microsoft Excel, Microsoft Word, Research, Windows, Troubleshooting, Microsoft Windows 98, Microsoft Office, Healthcare, Leadership, Outlook, Visio, Access, Analysis, Policy, Training, Public Speaking, Management, Time Management, Teamwork, Accounting, Team Building, Program Management, Mentoring
Education
Keller Graduate School of Management of DeVry University 2010 — 2012
Master of Business Administration (MBA), Project Management
DeVry University 2007 — 2010
Bachelor of Science, Technical Management; Health Services Management
Kennedy-King College 1999 — 2002
Associate of Science, Science
K12 April 2014 - January 2015
Thrivent Financial for Lutherans June 2012 - January 2013
Morgan Stanley April 2011 - June 2012
DANA HOLDING CORPORATION 2007 - 2010
BENORE LOGISTIC SYSTEMS 2004 - 2005
CONVERGYS CORPORATION 2000 - 2004
SUNSHINE INCORPORATED OF NORTHWEST OHIO 1990 - 2000
Skills
Performance Management, Succession Planning, Training, Organizational..., Deferred Compensation, Customer Service, FMLA, Human Resources, Operations Management, Payroll, Team Building, Budgets, Workforce Planning, Interviews, Leadership, Program Management, Management, Strategic Planning, Vendor Management, Change Management, Policy, Forecasting, Coaching
Education
University of Toledo 2009 — 2010
MBA
Bowling Green State University
Graduate
STC Interactive Series 7 course
Series 7 Certification
University of Toledo
Bachelors Degree
PICA, A ProAssurance Company April 2004 - Present
CNA Insurance December 2002 - April 2004
Convergys Corporation June 1999 - December 2002
CNA Insurance July 1996 - April 1999
Skills
Insurance, Leadership, Call Centers, Underwriting, Customer Service, New Business Development, Professional Liability, Property & Casualty..., Process Improvement, Software Development, Employee Benefits, Vendor Management, Team Building
Education
University of Phoenix 2003 — 2005
MBA, Business Management
Austin Peay State University 1992 — 1996
Business Administration, Human Resource Management
C3/CustomerContactChannels, Inc. April 2013 - Present
CONVERGYS CORPORATION February 2008 - February 2013
WORKFORCE SOLUTIONS FOR THE HEART OF TEXAS July 2005 - February 2008
Sterling Jewelers March 2001 - June 2005
Skills
Talent Acquisition, Technical Recruiting, Screening, Recruiting, Applicant Tracking..., Onboarding, Employee Relations, Talent Management, HRIS, Human Resources, Employee Engagement, Sourcing, Performance Management, Internet Recruiting, Interviews, Management
Education
Baylor University 1999 — 2000
Business
Mclennan Community College 1997 — 1999
Associate of Arts (A.A.), Mathematics
Western Kentucky University July 2015 - Present
Virginia Commonwealth University May 2015 - August 2015
Virginia Commonwealth University August 2011 - June 2015
Colorado State University-Hasan School of Business January 2008 - June 2011
Convergys Corporation November 2009 - April 2010
Convergys Corporation February 2009 - November 2009
Convergys Corporation April 2008 - August 2008
Convergys Corporation August 2003 - June 2007
Skills
General Awesomeness, Data Analysis, Management, Training, Research, Microsoft Excel, Microsoft Office, Team Leadership, Teaching, Project Management, Accounting, Statistics, Analysis, Customer Satisfaction, Leadership, Teamwork, Quantitative Analytics, Public Speaking, PowerPoint
Education
Virginia Commonwealth University - School of Business 2011 — 2015
Phd, Accounting, 3.8
Colorado State University-Pueblo 2009 — 2011
MBA, Business, 3.9
Colorado State University 2005 — 2009
Bachelor of Science; a Master's, Psychology, 3.9
Graybar August 2013 - Present
Ralcorp Holdings April 2013 - August 2013
Citi February 2011 - July 2012
Citigroup January 2006 - January 2012
Convergys Corporation January 2005 - January 2006
Sudora L.L.C January 2004 - January 2005
Computer Paramedic January 2003 - January 2004
Skills
Windows Server, VPN, Troubleshooting, Active Directory, DHCP, Operating Systems, TCP/IP, Network Administration, Technical Support, Security, System Deployment, Group Policy, BMC Remedy, Help Desk Support, Linux, Information Technology, Windows, Network Architecture, Server Architecture, Access, Computer Repair, SQL, Servers, Microsoft Exchange, Windows XP, Disaster Recovery, Citrix, Windows 7, Computer Hardware, Service Desk
Education
TechSkills-Columbus 2005 — 2007
ITT Tech 2004 — 2005
Associates, Digital Entertainment and Game Design
Florida Blue February 2010 - September 2015
Convergys Corporation August 2005 - August 2009
Mayo Health Plan July 1998 - September 2001
Amisys Managed Care Systems February 1996 - March 1998
Skills
Cross-functional Team..., Data Analysis, Customer Satisfaction, Risk Management, Sla, Vendor Management, Call Center, SDLC, Requirements Analysis, Business Process, Business Analysis, Process Improvement, Business Process..., Program Management, Business Intelligence, Project Management, Integration, Analysis, Leadership, Management, Change Management, CRM, Software Documentation, Requirements Gathering, Training
Education
Capella University 2000 — 2004
Bachelor's degree, Business
McDonald's Corporation June 2014 - Present
Phat Man’s Catering January 2012 - July 2012
Convergys May 2011 - January 2012
Convergys Corporation May 2011 - January 2012
Mountain Line Transit Authority May 2008 - May 2011
Mountain Line Transit Authority May 2008 - May 2011
The Hobbit’s Closet November 2007 - May 2008
Alta Resources May 2006 - November 2007
Skills
Political Campaigns, Customer Service, Customer Retention, Transportation, Retail, Sales, Microsoft Office, Management, Amazon Kindle, Laptops, Trivia, Event Planning, Finance, Payroll, Human Resources, Teamwork, Troubleshooting
Education
Fairmont State University 2012 — 2016
Bachelor's degree, Accounting
Cheonggang Academy
Diploma
Pierpont Community and Technical College
Accounting
Halogen Software August 2014 - Present
AVG Technologies January 2014 - August 2014
Apple Retail August 2012 - October 2012
CAA North & East Ontario March 2011 - October 2011
RE/MAX of Western Canada June 2006 - August 2010
Vadim Software November 2004 - November 2005
RE/MAX of Western Canada August 2003 - September 2004
Bell Canada March 1999 - June 2001
Convergys Corporation March 2000 - November 2000
Doculink International July 1999 - February 2000
Skills
IT Management, Network Administration, MCSE, A + Certified, Network + Certified, Group Presentations, Technical Presentations, Software Project..., Microsoft Office 2007, Technical support, Blackberry Enterprise..., Blackberry, Microsoft Exchange, Social Media, Windows, Troubleshooting, Computer Hardware, Servers, Software Installation, Active Directory, XP, Windows 7, Problem Solving, Windows Server 2003, Customer Relations, Team Leadership, Documentation, Operating Systems, Wireless Networking, Cloud Computing, Visio, MS Office Suite, Instructional Technology, Technology Training, Presentation Building, Computer Proficiency, Technical Support, Software Documentation, Windows Server, Customer Service, Microsoft Office, Microsoft Certified..., Databases, Networking, Help Desk Support, Web Development, Training, Management, Information Technology, Business Intelligence
Education
Algonquin College of Applied Arts and Technology 2012 — 2014
Project Management
Trend College 2002 — 2004
MCSE 2000 Diploma, Network Infrastructure
Mississippi State University January 2012 - Present
Dothan City Schools September 2010 - December 2011
Auburn University August 2007 - August 2010
University of North Florida May 2004 - July 2007
Duval County Public Schools August 2005 - May 2007
Convergys Corporation January 2000 - January 2006
Skills
Science, Physics, Research, Mathematica, Data Analysis, Teaching, Spectroscopy, Experimentation, Mathematical Modeling, Materials Science, Simulations, Chemistry, Training, Leadership, Laboratory, Scientific Writing, Matlab, LaTeX, Characterization, Statistics, Scanning Electron..., Testing, Plasma Physics, Customer Service, Novels, Short Stories, Poetry, Web Design, Cartoons, Nuclear Physics, Calculus, Differential Equations, Linear Algebra, Quantum Mechanics, Organizational..., Educational Outreach, Student Leadership, Organizational...
Education
Auburn University 2007 — 2010
Masters Degree, Physics
University of North Florida 2003 — 2005
B.S. Degree, Physics
Florida Community College at Jacksonville 1995 — 2003
Associate of Arts (A.A.), Physical Sciences
McKesson January 2014 - Present
Resources Global Professionals October 2012 - January 2014
Waldron February 2012 - October 2012
Planar Systems December 2010 - February 2012
Sanddollar Path, LLC January 2010 - June 2011
Convergys Corporation January 2008 - September 2009
Convergys October 2006 - January 2008
Convergys January 2006 - July 2007
Sitel June 2000 - December 2005
Ball Janik LLP June 1998 - June 2000
Skills
HR Transformation, Organizational..., Project Implementation, Talent Acquisition, Talent Management, Business Process Design, Employee Relations, Performance Management, Leadership Development, HR Consulting, HR Strategy, Organizational..., Vendor Management, Executive Search, SAP HR, MS Project, SharePoint, Visio, Team Leadership, Virtual Teams, Global HR, Project Team Management, Operations Management, Human Resources, Personnel Management, Employee Engagement, Recruiting, Management, Interviews, Sourcing, Leadership, CRM, Process Improvement, Screening, Executive Coaching, Employer Branding, Strategy, Employee Benefits, Hiring, Change Management, Onboarding, Workforce Planning, Succession Planning, Temporary Placement, Business Development, Start-ups, Consulting, Project Management
Education
RGP Professional Development Center 2012 — 2013
Business Administration and Management, General
The George Washington University - School of Business 2010 — 2011
Project Management
Portland State University 1984 — 1986
Certificate in Human Resources Management, Business Administration/Finance Law
Colorado State University
Anthropology
Convergys Professional Development Center
Six Sigma, Global Standards, Ethics & Compliance, Managing cross-cultural and virtual teams
Government of Canada May 2015 - Present
Alterna Savings April 2014 - April 2015
Entrust March 2013 - March 2014
JDSU UNI May 2010 - January 2013
Foreign Affairs and International Trade Canada (DFAIT) October 2009 - May 2010
Health Canada July 2009 - October 2009
Adobe Systems January 2009 - June 2009
Hewlett-Packard July 2007 - January 2009
Alcatel August 2006 - June 2007
Convergys Corporation February 2002 - August 2006
Skills
Spanish, Microsoft Office, Lotus Domino, SSL VPN, Blackberry Enterprise..., Remedy, HP Openview
Education
IT Plant 2012 — 2012
MOS, Microsoft office, MOS certification
CDI college 1998 — 2000
College, Network
American Direct Marketing Resources May 2009 - Present
Casey Computers June 1996 - Present
TekSystems/Sisters of Mercy Health System October 2007 - November 2008
Convergys Corporation July 2006 - March 2007
Dry Ice, Inc. January 2005 - February 2006
Dry Ice, Internship 2005 - 2006
Best Buy/Geek Squad October 2004 - January 2005
Kodak, Six Flags Photos May 2004 - October 2004
Matthews Medical Books, Inc. July 2001 - December 2003
Direct Mail USA June 1999 - February 2001
Skills
Visual Basic, Databases, Troubleshooting, Microsoft SQL Server, Active Directory, SQL
Education
Washington University in St. Louis 1987 — 1994
Bachelor of Science, Information Management
Lindenwood University 1987 — 1990
St. Louis Community College 1981 — 1987
Associate of Applied Science, Data Processing
Central Methodist College 1979 — 1980
The Kroger Co. July 2012 - Present
Air Force Research Laboratory October 2010 - July 2012
Convergys Corporation February 2010 - October 2010
Convergys August 2006 - February 2010
Leadership Consortium, Inc August 2002 - August 2006
University of Cincinnati - Executive Development Center August 2000 - August 2002
Tennessee Assessment Center December 1991 - June 2000
Lincoln Financial Group November 1997 - December 1998
Lincoln National Life Insurance Company November 1996 - October 1997
The University of Tennessee Executive MBA Program June 1995 - December 1996
Skills
Leadership Development, Leadership Assessment, Top Talent Development, Succession Planning, Change Management, Talent Management, Performance Management, Talent Analytics, Organizational..., Analytics, Analysis, Executive Coaching, Human Resources, Leadership, Organizational..., Recruiting, Strategic Planning, Strategy, Talent Acquisition, Training
Education
Haslam College of Business at the University of Tennessee 1991 — 2000
PhD, Industrial and Organizational Psychology
Thomas More College 1987 — 1991
1991, Psychology
Centre College
Notre Dame Academy
St Pius X
St Pius X
St Pius X
University of Cincinnati College of Business
Takeda Oncology October 2013 - Present
Takeda Oncology June 2013 - October 2013
Millennium Pharmaceuticals, Inc. April 2005 - June 2013
Convergys Corporation April 2007 - January 2008
Wire Journal International May 2003 - September 2003
Skills
Editing, Formatting, Publishing, Online Publishing, Document Management, Regulatory Affairs, Copy Editing, Technical Writing, Proofreading, Content Development, Pharmaceutical Industry, Adobe Acrobat, Publications, Medical Writing, Content Management, Newsletters, Oncology, E-Learning, Manuscript, Data Formats, Regulatory Submissions, Clinical Trials, Drug Development, Clinical Development, Lifesciences, Clinical Research, Pharmacovigilance, Publication Planning, CRO, Therapeutic Areas, Quality Assurance, Diabetes
Education
Emerson College 2004 — 2006
MA, Publishing and Writing, 3.90
Duquesne University 2000 — 2003
BA, English and Philosophy
Schenley High School 1996 — 2000
High School
Convergys Corporation June 2013 - Present
McDonald's Corporation March 2013 - June 2013
Interactive Response Technologies, (IRT) January 2013 - June 2013
Teleperformance October 2012 - January 2013
Winn Dixie Stores July 2010 - August 2012
Skills
Microsoft Office, Customer Service, Google Docs, Social Media, Public Speaking, Citrix, Sales
Education
Broward Community College 2011 — 2012
Associate of Arts (AA), Criminal Justice and Corrections
Samson Energy Company October 2013 - Present
Addison Group February 2013 - Present
Experis IT July 2012 - January 2013
HP Enterprise Services July 2011 - July 2012
Apex Systems January 2011 - June 2011
Air Force Reserves November 2009 - January 2011
Convergys Corporation January 2006 - September 2008
Skills
Break Fix, Software Installation, SCCM, Hardware Support, System Configuration, Client Side, Cabling, Network Administration, Active Directory
Education
College of Business 2007 — 2010
Bachelor of Business Administration (BBA), Management Information Systems, General
Oklahoma State University Institute of Technology-Okmulgee
Associate of Science (AS), Information Technology
Millennium Technology Group May 2015 - Present
Campus Crusade for Christ Inc December 2009 - May 2015
Geek Squad September 2006 - December 2009
Geek Squad March 2005 - September 2006
Universal Studios, FL June 2004 - April 2005
Convergys Corporation August 2003 - February 2004
Volusia County Schools June 2001 - August 2002
Skills
Cisco IOS, Troubleshooting, Networking, Active Directory, Cisco Technologies, Evangelism, System Administration, Windows Server, Sonicwall, Cisco UCS, Computer Hardware, Windows 7, Network Architecture, Windows, Dell Computers, Mac OS X, VMware, Microsoft Certified..., Servers, Virtualization, XP, OS X, Data Center, Windows XP
Education
DeVry University 2003 — 2006
Bachelor of Science Degree; Diploma, Electronics Engineering Technology
Mainland High School 1999 — 2003
Honors Diploma, Cum Laude
National Research Council Canada May 2013 - Present
NWO Inc December 2012 - May 2013
Cirrus Computing September 2010 - January 2013
Echotec Sonar Corporation September 2011 - November 2012
MAQ Sonar November 2008 - September 2010
BCP Enterprises Ltd January 1984 - October 2008
Habitat for Humanity International March 2008 - September 2008
Convergys Corporation 2005 - 2007
CADlink Technology Corporation 2002 - 2005
Effective Immediately 2001 - 2002
Skills
Business Development &..., Sales & Marketing..., Retail & Distribution..., Social Work Adolescence..., Social Work, Business Development, Retail, Sales, Product Management, Social Services, Marketing Strategy, Entrepreneurship, Program Management, Proposal Writing, Strategic Partnerships, Business Planning, Lead Generation, Leadership, Training, Management, Selling, Information Technology, Software Design
Education
William Howard Taft University 2013 — 2015
Master of Business Administration (MBA) - Small Business and Entrepreneurship, Small Business and Entrepreneurship
Nova Scotia Community College 1995 — 1996
Accounting, Sales and Marketing Courses
Carleton University 1986 — 1989
Bachelor in the Social Sciences with a concentration in ICT, Sociology and Business Computing
Algonquin College of Applied Arts and Technology 1986 — 1987
Courses in server network architecture and design, server network architecture and design
Seneca College of Applied Arts and Technology 1980 — 1982
Business admin and Marketing, Marketing, Business Management
Pier 1 Imports January 2015 - Present
Academy Sports + Outdoors August 2014 - January 2015
HSNi - Cornerstone Brands Inc April 2012 - July 2014
HSNi - Frontgate.com GrandinRoad.com October 2010 - April 2012
Kalio November 2007 - October 2010
Standard Register June 2006 - November 2007
Standard Register Corp 2005 - 2006
Convergys Corporation November 2004 - March 2005
Convergys 2001 - 2003
Skills
E-commerce, Business Analysis, Quality Assurance, Web Analytics, CRM, Integration, Analytics, Leadership, Product Management, Agile Methodologies, SDLC, Vendor Management, SEO, Online Marketing, Team Leadership, Software Project..., Requirements Analysis, Process Improvement, Customer Relations, Strategic Planning, Email Marketing, Product Development, Marketing Strategy, Google Analytics, SEM, Business Intelligence, Customer Service, Program Management, Team Management, Digital Marketing, Product Marketing, Business Strategy, Competitive Analysis, Social Media, Problem Solving, Web Design, Negotiation, Website Development, Social Networking, Mentoring, Content Management, Web Project Management, Creative Direction, Offshoring, UAT coordination, Strategy
Education
Bharathidasan University 1997 — 2000
Master of Computer Applications (M.C.A.), Computer Science
Periyar University 1997 — 2000
MCA
Shrimati Indira Gandhi college 1994 — 1997
BSc, Computer Science
Arasunagar Matriculation Higher secondary school
Full Sail University February 2012 - August 2014
Full Sail University August 2010 - August 2014
Herbal BASIN LLC June 2009 - December 2010
Bright House Networks May 2005 - May 2010
Convergys Corporation February 1996 - February 2005
Skills
Public Speaking, Leadership Development, Leadership, Conflict Resolution, Teaching, Social Networking, Research, Event Planning, Editing, Strategic Planning, Instructional Design, Public Relations, Marketing, Social Media, Team Building, PowerPoint, Management, Project Management, Coaching, Team Leadership, Training, Higher Education, E-Learning, Educational Technology, Technical Writing, Curriculum Development, Curriculum Design, Staff Development, Customer Satisfaction, Time Management, Data Analysis, Adult Education, Creative Writing, Distance Learning, Fundraising, Organizational..., Nonprofits, Career Counseling, Community Outreach, Student Affairs, Grant Writing, Networking, Blogging, Program Management, Instructional Technology, Workshop Facilitation, Critical Thinking, Software Documentation, Blended Learning, University Teaching
Education
Creighton University 2011 — 2015
Doctorate of Interdisciplinary Leadership, Educational Leadership and Administration, General
University of Illinois Springfield 2006 — 2008
Masters of Teacher Leadership, Education
Pawling High School
University of Central Florida - College of Business Administration
Alchemi Consulting October 2009 - Present
Self Employed February 2002 - October 2009
Divine Light Bookstore June 2004 - November 2004
Puff and Snuff April 2004 - June 2004
Convergys Corporation August 2001 - December 2001
Education
Art Institute of Pittsburgh
Industrial Design Technology
Huntingdon Area High School
Social Security Administration November 2013 - Present
Social Security Administration October 2012 - October 2013
Social Security Administration July 2011 - September 2012
Social Security Administration July 2010 - June 2011
Social Security Administration September 2008 - July 2010
Social Security Administration October 2007 - September 2008
Social Security Administration August 2004 - September 2007
Primerica Financial Services September 2002 - August 2003
Convergys Corporation November 2001 - August 2002
Skills
Leadership, Accounting, Government, Management, Budgets, Analysis, Financial Reporting, Data Analysis, Training, Human Resources, Managerial Finance, Policy, Strategy, Research, Program Management
Education
Loyola University Maryland 2007 — 2010
Master of Business Administration (MBA), Management Information Systems Specialization
Catonsville Community College 2005 — 2007
Continuing Education in Accounting
Utah State University 2002 — 2004
B.S. Finance and Economics, Finance and Economics
Purdue University 1998 — 1999
none, Engineering
Goodwill Industries of Central Florida, Inc. January 2014 - Present
Goodwill Industries of Central Florida, Inc. September 2012 - Present
Marriott Vacation Club International September 2006 - December 2008
Convergys Corporation May 1986 - January 2005
Skills
Volunteer Management, Community Outreach, Leadership, Coaching, IT Recruitment, Retail Recruitment, Employee Relations, Supervisory Experience, Supervisory and..., Classroom Facilitation, Immigration Support, Recruiting, Temporary Placement, Classroom, Resume Writing, Onboarding, Conflict Resolution, Career Counseling, Interviews, New Hire Orientations, Employee Training, Job Coaching, College Recruiting, Organizational..., Career Development, Staff Development, Personnel Management, Leadership Development, Talent Acquisition, Employee Engagement, HRIS, Job Fairs, Human Resources, Hiring, Benefits Administration, Applicant Tracking..., Workforce Planning, Taleo, Succession Planning, FMLA, Payroll, Organizational..., Employer Branding, Staff Retention, Behavioral Interviewing, Staffing Services
Education
Columbia College Chicago
Communication and Media Studies (Radio & TV)
Wright Jr.. College
Blanchard Valley Health System April 2002 - Present
HANCO AMBULANCE INC January 2007 - December 2011
CARETECH SOLUTIONS INC April 2008 - April 2009
CareTech Solutions April 2002 - May 2008
CONVERGYS CORPORATION January 2001 - January 2002
Marathon Oil Corporation January 1998 - January 2000
FINDLEX CORPORATION January 1997 - January 1998
Skills
Active Directory, Team Leadership, Windows 8, Servers, System Center Products, SCCM, Troubleshooting, Leadership, Software Installation, Citrix, VMware ESX, Windows Server, System Administration, Windows 7, Laptops, Citrix Metaframe, VMware, Microsoft Office, Windows XP Pro, BMC Remedy, IIS, Desktop Deployment, Tablets, Microsoft Exchange, Microsoft Operating..., Supervisory Skills
Education
Bowling Green State University 1998 — 2001
Bachelor of Science (BS), Business Administration
Capella University 2004 — 2008
MSIT, Information Technology
Ohio University 1996 — 1998
Bachelor of Science, Business Administration; Management Information Systems
TransAmerica September 2013 - Present
SunTrust January 2008 - March 2013
Asurion August 2007 - January 2008
Gap Inc July 2003 - August 2007
Convergys Corporation June 2004 - August 2006
Skills
Team Leadership, Sales, Customer Service, Coaching, Retail, Microsoft Office, Retail Banking, Loans, Consumer Lending, Commercial Banking, Customer Experience, Microsoft Excel, Credit Cards, Management, Team Building, Outlook, Cash Management, Financial Services, Microsoft Word, PowerPoint, Cross Selling, Pricing, Training, Insurance, Visual Merchandising, Employee Training, Event Planning, Banking, Customer Retention, Data Entry, Direct Sales, Salesforce.com, Telephone Skills, Social Media Marketing, Inventory Management, New Business Development, Finance, Social Networking, Marketing, Leadership, CRM, Call Centers, Customer Satisfaction, Process Improvement, Program Management, Time Management, Analysis, Quality Assurance, Recruiting, Sales Management
Education
Kaplan Financial
Insurance
Austin Peay State University 2001 — 2005
B.S, Mass Communications; Corporate Communication
The Climate Reality Project October 2013 - Present
National Renewable Energy Laboratory June 2012 - February 2013
Biogeography, Environment, and Tree-ring Research (BETR) Lab May 2010 - December 2010
City of Clarksville Building and Codes Department May 2010 - August 2010
APSU Geographic Information Systems (GIS) Center May 2010 - July 2010
Convergys Corporation September 2005 - February 2008
Carmike Cinemas, Inc. March 2005 - September 2005
Skills
Sustainability, Renewable Energy, Solar Energy, GIS, Strategic Planning, Energy Audits, Climate Change..., Climate Change..., Climate Change Science, Water Resources, Waste Management, Population Studies, ArcGIS, Alternative Energy, Environmental Awareness, Climate Change, Environmental Policy, Environmental..., Environmental Compliance, Energy Policy
Education
University of Denver 2011 — 2012
Master of Applied Science (M.A.S.), Environmental Policy and Management, Energy and Sustainability, Summa Cum Laude (4.0 GPA)
Austin Peay State University 2007 — 2011
Bachelor of Science (B.Sc.) in Geosciences, Geography, Environmental Sciences, Cum Laude (3.5 GPA)
Austin Peay State University 2007 — 2011
Bachelor of Science (B.Sc.) in Philosophy, Environmental Philosophy, Socio-Political Thought, Existentialism, Epistemology, Summa Cum Laude (4.0 GPA)
Convergys Corporation February 2011 - Present
Murphy Consulting January 2009 - February 2011
Symantec August 2002 - November 2008
Gartner Consulting February 2000 - January 2002
Murphy Consulting February 1998 - February 2000
OAO Technology Solutions November 1995 - January 1998
Lockheed Martin Information Technology July 1986 - October 1995
Moore Business Systems 1983 - 1984
Skills
Strategic Planning, IT Management, Quality Assurance, Call Center, CSM, Certified Support..., CSP, Certified Systems..., bpo, Program Management, Customer Experience, Outsourcing, Enterprise Software, Professional Services, Vendor Management, Service Delivery, Cross-functional Team..., Business Analysis, Systems, Call Centers, Management, Strategy, Leadership, CRM, Cloud Computing, Process Improvement, Technical Support, Business Process
Education
Florida Institute of Technology 1983 — 1986
MBA, Information Systems
University of Central Florida 1979 — 1981
BSBA, Management
Austin Peay State University 1977 — 1979
General Studies, General Studies
Melbourne High School 1971 — 1973
Diploma
Marriott Vacation Club International 2006 - 2008
Convergys Corporation May 1986 - January 2005
Skills
Full Cycle Recruitment, Salary Negotiations, Employee Relations, Supervisory Experience, Employee Counseling, Interviewing, Career Counseling, Diversity Training, Immigration Support, Staff Training
Education
Columbia College Chicago 1968 — 1970
Radio & TV
Von Steuben H.S.
Diploma, General tudies
Convergys Corporation May 1998 - July 2014
Cincinnati Bell January 1997 - April 1998
AT&T American Transtech March 1996 - February 1997
AT&T May 1991 - February 1996
Skills
Customer Experience, Workforce Management, Contact Centers, BPO, Call Center, CRM, Outsourcing, Vendor Management, Inbound Marketing, IVR, Management, New Business Development, Wireless, Business Development, Call Centers, SaaS, Operations Management, Performance Management, Managed Services, Telemarketing, Service Delivery, Strategic Account..., P&L Management, Leadership, Customer Satisfaction, Team Management, Solution Selling, Budgets, Relationship Management, Customer Service, Telecommunications, Business Process..., Lead Generation, Professional Services, Sales, Negotiation, Direct Sales, Sla, Account Management, Transition Management, Enterprise Software, Call Center Development, Customer Retention, Business Transformation, Strategic Partnerships, Analytics, Executive Management, Offshoring, Process Improvement
Education
Kellogg Executive Education
Executive Education
University of Florida - Warrington College Of Business
Bachelor's Degree
AlphaSense, Inc. June 2014 - Present
DigitalGlobe July 2011 - April 2014
Bloomberg LP September 2007 - July 2011
Wealth Preservation Group, LLC August 2002 - September 2007
Convergys Corporation June 2001 - August 2001
Paloma Partners Management Company August 1999 - August 2000
Oxford Health Plans 1996 - 1997
Oxford Health Plans 1996 - 1997
Skills
Financial Analysis, Equities, Bloomberg, Investments, Consultative Sales..., MBA, Marketing, Entrepreneurship, Bloomberg Terminal, Huthwaite SPIN Selling, Intrapreneurship, Business Development, Hedge Funds, Financial Markets, Capital Markets, Strategic Financial..., Strategy, Financial Services, Executive Management, Analysis, Mutual Funds, Market Data, Management, Solution Selling, Risk Management, Due Diligence, Financial Risk, Emerging Markets, Finance, CRM, SaaS, New Business Development, Fixed Income, Relationship Management, Start-ups, Salesforce.com, Insurance, Strategic Partnerships, Derivatives, Banking, Analytics, Sales
Education
The Ohio State University, Fisher College of Business 2000 — 2002
Master of Business Administration, Finance & Marketing
Boston University 1995 — 1999
BA, Economics
Greenwich High School 1991 — 1995
Diploma, General Studies
Army Florida National Guard July 2010 - Present
DEA August 2013 - August 2014
Citrix Systems December 2011 - August 2014
US Military 2010 - 2013
Convergys September 2009 - May 2011
Convergys Corporation September 2009 - May 2011
24 Hour Fitness June 2008 - September 2009
Skills
Customer Service, Program Management, Training, Team Leadership, Leadership, Microsoft Office, Sales, Management, Customer Satisfaction, Spanish, English, Teamwork, Marketing, Strategic Planning, Microsoft Excel, Creative Writing, Report Writing, Persuasion, Research, Sales Operations, Determination, Performance Improvement, Military Experience, Recruiting, Administrative..., Product Marketing, Brand Development, Product Development, Military, CRM, Attention To Detail, Listening Skills, Creative Concept..., Enthusiasm, Positive Atttitude, Fluent English, Fluent Spanish, Military Leadership, Customer Focus, Client Relationship..., Administrative Support, TV News Production, Radio Producing, Legal Research, Video Production, Marketing Strategy, Brazilian Portuguese
Education
Florida Atlantic University 2015 — 2017
Master of Business Administration (M.B.A.), Professional MBA
US ARMY Non-Commissioned Officer School 2012 — 2012
Organizational Leadership
US Army Finance School 2011 — 2011
Finance and Financial Management Services
Florida Atlantic University 2010 — 2010
Post baccalaureate certificate, NALA Approved
Universidade Estadual de Santa Cruz 1999 — 2004
Bachelor's Degree, Science of Commnications, GPA 3.33
Aerotek Staffing January 2010 - February 2010
Convergys Corporation October 2009 - December 2009
Wachovia Mortgage, FSB September 2008 - March 2009
JPMorgan Chase February 2008 - August 2008
Veritude Staffing December 2007 - February 2008
MortgageIT, Inc., a subsidiary of Deutsche Bank June 2007 - October 2007
PHH Mortgage Corp June 2003 - June 2007
PHH Mortgage Corporation February 2003 - June 2003
PHH Mortgage fka Cendant Mortgage August 2002 - February 2003
Cendant Mortgage fka Merrill Lynch Credit Corp August 2000 - August 2002
Education
DeVry University 2009 — 2011
BS, Human Resource Management/Criminal Justice
Florida Community College of Jacksonville 2005 — 2006
Cert, Business Management
World Wide Technology November 2013 - Present
First National Bank of Omaha September 2012 - November 2013
SAIC May 2012 - August 2012
ITT Exelis November 2011 - May 2012
Mutual Telecom Services May 2011 - November 2011
Convergys February 2010 - May 2011
Convergys Corporation February 2010 - May 2011
Vital Support Systems January 2009 - February 2010
Alegent Health June 2004 - January 2009
Prime Communications 2003 - 2004
Skills
CCNA, Cisco Technologies, Cisco Call Manager, VoIP, Switches, Routers, Troubleshooting, Cisco IOS, Unified Communications, Network Administration, Telephony, NCSS, DNS, Computer Network..., Servers, Cisco VoIP, H.323, Networking, Security, Windows Server, Network Engineering, Firewalls, Telecommunications, Cisco Routers, Wireless, Data Center, Cisco Certified, TCP/IP, Help Desk Support, DHCP, VPN, Operating Systems, Disaster Recovery, IP, VMware, VMware ESX
Education
Bellevue University 2001 — 2008
Bachelors of Science, Business Information Systems
College of Saint Mary 1999 — 2000
Certificate, Telecommunications Systems Management
Elkhorn High School 1990 — 1993
Convergys September 2009 - Present
Convergys Corporation May 2008 - September 2009
Sherwin Williams Paint Co September 2005 - March 2008
Sherwin Williams Paint Co June 2003 - September 2005
Education
University of Cincinnati 2008 — 2009
Graduate, Masters in Human Resources
University of Cincinnati
Master of Arts, Human Resources
Bellarmine University 1999 — 2003
BA, Business
Bellarmine University
BA, Business Administration
ORCHA (Orchestrated Achievements) January 2008 - Present
The Employers Edge April 2005 - February 2008
The Connection May 2002 - December 2003
Convergys Corporation 1996 - 2001
SPS Payment Systems 1989 - 1996
Skills
Executive Coaching, Management Consulting, Organizational..., Organizational..., Change Management, Leadership Development, Talent Management, Designing, Coaching, Leadership, Training, Business Strategy, Sales, Human Resources, Program Management, New Business Development, CRM, Management, Operations Management, Performance Management, Analysis, Call Centers, Recruiting, Employee Relations, Team Building, Employee Training, Instructional Design, Process Improvement, Talent Acquisition, Customer Service, Employee Benefits
Education
Augustana University (SD) 1985 — 1987
Coracle Associates 2009 - Present
SWAFE Business Process Management Pvt Ltd 2008 - Present
Convergys Corporation March 1994 - December 2007
Velcro USA Inc. September 1987 - October 1992
Procter & Gamble 1982 - 1987
Revlon 1980 - 1982
Johnson & Johnson 1978 - 1982
Skills
Six Sigma, Operation, Lean Manufacturing, Analytics, Change Management, Continuous Improvement, Service Center, Process Improvement, Business Strategy, Mergers, Business Process..., Operational Excellence, Management Consulting, Business Transformation, Strategic Planning, Cross-functional Team..., Leadership, Mergers & Acquisitions, Start-ups, Strategy, Management, CRM, Outsourcing, SMSC, Business Development, Business Process, Business Intelligence, Organizational..., Business Analysis, New Business Development, Executive Management, Vendor Management, International Business, Program Management, Team Leadership, Product Management, Project Management, BPO, Talent Management, Sales Operations, Human Resources, Team Management, Sales, Personnel Management, Data Center, Operations Management, Performance Management
Education
Colgate University 1974 — 1978
BA, English Literature, European History
Convergys July 2015 - Present
Convergys Corporation January 2010 - Present
Convergys Corporation December 2008 - September 2010
Convergys Corporation October 2008 - December 2008
Convergys Corporation December 2007 - October 2008
Grand Strand Sports & Imports/Kia of Greenville January 2005 - September 2007
Skills
Call Centers, BPO, Customer Service, Operations Management, Customer Satisfaction, Workforce Management, Service Delivery, Team Management, Vendor Management, Outsourcing, Process Improvement, Customer Experience, Management, Performance Management, Team Building, Microsoft Office, Team Leadership, Microsoft Excel, Sla, Outlook, CRM, Training, Leadership, Customer Retention, Change Management
Education
Bellevue University 2008 — 2012
Certification, Customer Contact Center Management
South Lenoir High School 1992 — 1996
Diploma, General Education
Methodist Home for Children August 2015 - Present
Methodist Home for Children March 2015 - August 2015
Convergys Corporation September 2014 - November 2014
East Carolina University: Pirate Tutoring Center August 2013 - April 2014
East Carolina University: School of Art & Design January 2014 - March 2014
Marine Corps Community Services September 2010 - April 2011
United States Department of Defense: Defense Commissary Agency October 2007 - May 2010
Skills
Therapeutic Crisis..., Teaching, Medication..., Child Mental Health, Developmental..., Behavior Modification, Working With Children, Microsoft Office, Research, SPSS, Data Entry, Critical Thinking, Conflict Resolution, PowerPoint, Training, Peer Tutoring, Customer Service, Event Planning, Volunteer Recruiting, Logistics, Organizational...
Education
East Carolina University 2011 — 2014
Bachelor's Degree, Psychology; Minor: Art & Design, GPA: 3.75
Coastal Carolina Community College 2007 — 2010
Associate of Arts (AA), General Studies
FirstFleet, Inc. March 2014 - September 2015
Robert Half Technology October 2012 - March 2014
SVP Worldwide September 2010 - August 2012
Real Steel Fabricators January 2008 - November 2008
Dell Inc October 2001 - July 2007
Convergys Corporation May 2000 - July 2001
Convergys Corporation January 1997 - May 2000
The Sports Authority August 1995 - January 1997
Piggly Wiggly June 1990 - August 1995
Skills
Process Improvement, Troubleshooting, Call Centers, Leadership, Management, Customer Service, Technical Support, Team Leadership, Sales Operations, Databases, Windows, Microsoft Office, Project Management, Training, Vendor Management, Help Desk Support, Forecasting, Human Resources, System Deployment, Strategic Planning, Account Management, Operations Management, SQL, Telematics, Vehicle Tracking, Trucking, TMW, Hours of Service
Education
Salem International University 2012 — 2013
Master of Business Administration (M.B.A.), Health/Health Care Administration/Management
Aquinas College 2009 — 2011
Bachelor of Science, Business Administration
Cutting Edge Network Technology November 2007 - Present
ACS Corporation (Xerox Corporation) September 2004 - November 2007
ACS, a Xerox Company November 2004 - September 2007
Lockheed Martin Corporation August 1999 - November 2004
Lockheed Martin Corporation July 1999 - September 2004
Lockheed Martin Corporation January 1999 - January 2003
Convergys Corporation January 1997 - January 1999
Skills
VPN, SLA, Desktop Support, Customer Service, Network Security, Customer Retention, Active Directory, Citrix, Connect Wise, Remedy Ticketing System, Foster Care, Troubleshooting, CRM, Technical Support, Information Technology, ITIL, Windows Server, TCP/IP, Networking, Management, Training, Disaster Recovery, Help Desk Support, Network Administration, Hardware, IT Service Management, Vendor Management, Virtualization, Firewalls, Incident Management, VMware, Project Management, Call Centers, System Deployment, Service Desk, Strategy, Team Building, Microsoft Office, Service Management, Servers, Process Improvement, System Administration, Windows 7, Leadership, Quality Assurance, SharePoint, Change Management, Recruiting, Human Resources, Analysis
Education
Florida Metropolitan University 1996 — 1999
BBS, Business Administration
Borough of Manhattan Community College 1980 — 1983
60 Credits then transferred, Data Processing
Fifth Third Bank April 2010 - Present
Convergys Corporation September 2005 - March 2010
Packer Engineering, Inc. May 2004 - September 2005
Convergys June 1990 - December 2003
Skills
Requirements Analysis, Business Analysis, System Requirements, SDLC, Process Improvement, Requirements Gathering
Education
Dominican University 2003 — 2006
MLIS
University of Cincinnati
BA
Convergys Corporation January 2007 - December 2007
Skills
Customer Service, Microsoft Word, PowerPoint, Public Speaking, Research, Social Media, Microsoft Office, Time Management, Microsoft Excel, Social Networking
Education
Ashford University 2012 — 2015
Bachelor of Arts (B.A.)
Ashford University 2012 — 2015
Bachelor’s Degree, Social and Criminal Justice, 3.07
Arizona Chemical July 2014 - Present
HD Supply Power Solutions October 2013 - January 2014
Interline Brands 2012 - 2013
RockTenn Company 2012 - 2012
Unisource Worldwide, Inc. 2008 - 2012
Convergys Corporation 2004 - 2008
CitiStreet LLC 2002 - 2004
Walt Disney World 2001 - 2001
Walt Disney Company de Mexico 1997 - 2000
Skills
Bilingual Proficiency, Latin American culture, Pricing Optimization, Pricing, Pricing Strategy, Project Planning, Leadership, Data Analysis, Business Analysis, Finance, Analysis, Financial Modeling, Business Process..., Outsourcing, Management, Budgets, Forecasting, Operations Management, Strategy, Financial Analysis, Competitive Analysis, Sales Management, Integration, Process Improvement, Training, Salesforce.com
Education
Duke University - Fuqua School of Business 1995 — 1997
Master of Business Administration (MBA)
University of Florida 1987 — 1992
BSBA- Bachelor of Science, Business Administration, Finance
Miami Palmetto High
U.S. Cellular April 2015 - Present
U.S. Cellular June 2014 - April 2015
Couplewise June 2012 - June 2014
U.S. Cellular via Andrew Reise Consulting May 2013 - October 2013
dough, Inc. October 2011 - January 2013
Newedge June 2009 - October 2010
KPMG September 2006 - March 2009
Convergys Corporation April 2002 - September 2006
Amdocs May 2000 - February 2002
Grand Center, Inc. August 1998 - February 2002
Skills
Project Management &..., Technical and..., RFI/RFP Response..., Relationship Development, Self-service &..., Prototype/Demonstration..., CRM and ERP Solution..., Web Marketing Consulting, Value Proposition..., Online Marketing, Market Research, Marketing Strategy, Email Marketing, B2B eCommerce, Social Media, Media Relations, Graphic Design, Advertising, Marketing Communications, Market Planning, Google Analytics, Google Adwords, Google Webmaster Tools, Project Management, CRM, Consulting, B2B, Start-ups, Business Development, Entrepreneurship, Business Intelligence, Management, IT Strategy, Web Marketing
Education
American InterContinental University 2003 — 2005
Bachelor's Degree
Webster University 1996 — 1998
Total Military Management February 2015 - Present
The Scarlett Group September 2012 - January 2015
TRG Customer Solutions February 2009 - August 2012
The Scarlett Group April 2008 - February 2009
Convergys Corporation 2005 - 2008
Convergys February 1999 - 2005
Skills
Disaster Recovery, BPO, Call Center, Outsourcing, Workforce Management, Vendor Management, Contact Centers, Telecommunications, Offshoring, VoIP, IVR, Business Continuity, Service Delivery, ITIL, Information Technology, Project Management, CTI, Data Center, ACD, IT Management, Enterprise Software, Call Centers, IT Operations, Leadership, Program Management, Integration, CRM, Avaya, Managed Services, Infrastructure, Professional Services, WAN, Sla, Solution Architecture, System Deployment, Cisco Technologies, IT Service Management, Technical Support, Pre-sales, Security, Telephony, Unified Communications, Network Design, Virtualization, Switches, VPN, Network Architecture, SIP, Servers, Network Security
Education
Daytona Beach Community College 1968 — 1970
AS-Electronics, Telecommunications
Daytona State College 1968 — 1970
AS Electronics, Electrical and Electronics Engineering
Shoppers Drug Mart 2010 - Present
Spin Master Ltd. 2007 - 2010
IBM January 2008 - March 2008
Brainhunter Inc. February 2006 - June 2007
Convergys Corporation February 2004 - August 2005
Education
De La Salle University 2000 — 2004
B.A. Behavioral Sciences, Organizational Systems Development (courses in Accounting, Business, Law)
HRPAO
Clermont County Water Resources January 2013 - Present
Greater Cincinnati Water Works October 2012 - January 2013
Green City Resources October 2012 - December 2012
Greater Cincinnati Water Works April 2012 - September 2012
Metropolitan Sewer District of Greater Cincinnati September 2011 - February 2012
Cincinnati Park Board April 2011 - June 2011
Convergys February 2003 - December 2009
Convergys September 1998 - February 2003
Convergys Corporation June 1997 - August 1998
Convergys October 1995 - August 1998
Skills
OSHA 40-hour HAZWOPER..., AutoCAD, CAGIS, MS Office Suite, Win TR-55, Ohio EPA Class 1 Water..., Ohio EPA Class 1...
Education
Cincinnati State Technical and Community College 2010 — 2012
AS, Stormwater Management, Environmental Engineering, 4.0
University of Cincinnati 1990 — 1994
BS, Information Systems, 3.25
Xavier University 1983 — 1988
BA, English
Helios (formerly PMSI & Progressive Medical) March 2013 - Present
Helios (formerly PMSI & Progressive Medical) March 2011 - Present
Progressive Medical, Inc. November 2008 - March 2011
Progressive Medical, Inc. April 2007 - November 2008
Progressive Medical, Inc. December 2006 - November 2008
Impact Resource Group May 2006 - November 2006
JPMorgan Chase September 2005 - April 2006
MP TOTALCARE SUPPLY, INC March 2003 - August 2005
MP Total care 2003 - 2005
CONVERGYS CORPORATION January 2001 - September 2002
Skills
Software Documentation, Training, SharePoint, Microsoft Excel, Pharmacy Benefit..., Management, Microsoft Word, PowerPoint, Customer Service, Customer Service..., Business Analysis, CRM, InfoPath, SDLC, SAS
Education
Bowling Green State University 1996 — 2000
Bachelor of Science (BS), Journalism
Cal State Hayward
USD #343 January 2011 - Present
Convergys Corporation November 2011 - January 2013
Washburn Institute of Technology January 2011 - November 2011
YoungWilliams Child Support Services September 2009 - September 2010
Kansas Childrens Service League March 2008 - March 2009
Shawnee County Family Resource Center 2007 - 2008
Spencer Fane Britt & Browne, LLC Banker's Choice August 2002 - July 2006
Skills
Customer Service, PowerPoint, Microsoft Office, Management, Microsoft Excel, Public Speaking, Microsoft Word, Legal Writing, Data Entry, Outlook, Legal Research, Research, Office Management, Training, Time Management, Wordperfect, Software Documentation, Windows, Policy, Team Building
Education
Friends University 2010 — 2012
Master's degree, Business Administration, 3.83
Ashford University 2008 — 2010
BA, Management of Business Organizations, 3.94 GPA
Phoenix College 1981 — 1984
AA, Legal Assistant
IBM June 2012 - Present
Hewlett-Packard January 2011 - June 2012
Convergys Corporation July 1999 - January 2011
CVG 1999 - January 2011
First Data Corporation August 1998 - July 1999
MFS Network Technologies October 1997 - August 1998
Skills
Account Management, Outsourcing, Pharmacy Benefit..., Solution Selling, BPO, Call Center, Enterprise Software, Vendor Management, CRM, SaaS, Cloud Computing, Business Development, New Business Development, Professional Services, Managed Services, Sales Management, Customer Experience, Cross-functional Team..., Program Management, Sales Process, Sales, Business Planning, Team Leadership, Competitive Analysis, Strategy, Call Centers, Business Process..., Consulting, Process Improvement, Lead Generation
Education
Boston University 1996 — 1997
M.S., International Business
Creighton University 1993 — 1995
B.A., Journalism
Southeast Community College 1987 — 1989
A.S, Automotive Technology
The Insurance Connection October 2012 - Present
Alterations by Toni February 2009 - Present
EASA Software August 2007 - January 2009
BNI January 2004 - September 2007
Comey & Shepherd 2003 - 2007
Stratus Technogies, Inc. May 1994 - January 2002
Convergys Corporation 1992 - 1994
AT&T June 1980 - March 1992
Education
Aurora University
BS, Computer Science
Northwestern University
Masters Engineering Management, Engineering
ADP September 2012 - Present
Convergys Corporation July 2009 - January 2012
Ameriprise Financial November 2004 - November 2009
Ford Motor Company February 1984 - November 2004
Skills
Business Relationship..., Consulting, Financial Services, Human Resources, Training, Marketing, Business Transformation, Sales, Leadership, Cross-functional Team..., Team Building, Program Management, Management, Project Management, Talent Management, Employee Training, Employee Relations, Recruiting, Leadership Development, Strategic Planning, Succession Planning, Strategy, Project Planning, Product Management, Sales Management, Outsourcing, P&L Management, Performance Management, Process Improvement, Customer Retention, Performance Improvement, Enterprise Software, Change Management, BPO, Talent Acquisition, Vendor Management, CRM, Employee Engagement, Call Centers, Team Leadership
Education
Duke University - The Fuqua School of Business 1999 — 2001
MBA, Business
Westminster College (PA) 1979 — 1983
BA, Business
CONVERGYS CORPORATION January 1992 - February 2010
Convergys August 1992 - January 2006
Steeltech LTD January 1989 - August 1992
CIRCUIT ELECTRIC January 1987 - January 1989
Education
Davenport University
BS, Accounting
Davenport University
AS, Administrative Services
Independent Contractor August 2006 - Present
Convergys Corporation October 2004 - December 2005
Scitor Corporation July 2001 - August 2004
Fast Ideas Dot Com Accelerator - Venture Capital (iBelay dot-com parent company) January 2000 - May 2001
Skills
Facilities Management, Contract Management, Facilities Operations, Project Management, Project Planning, Contract Negotiation, Budgets, Vendor Management, Process Scheduler, Operations Management, Team Building, Construction, Process Improvement, Negotiation, Call Centers, Construction Management, Disaster Recovery, Layout, Relocation, Quality Management, Leadership, Purchasing, Human Resources, Outsourcing, Procurement
Education
Colorado State University-Pueblo
Bachelor's Degree, Industrial Science with a direct emphasis in an accredited Facilities Management Technology program
InsideSales.com August 2014 - Present
StorageCraft Technology Corporation November 2011 - August 2014
TestOut Corporation December 2010 - October 2011
Oracle Corporation February 2007 - November 2010
Corda Technologies July 2005 - January 2007
Symantec August 2003 - July 2005
Convergys Corporation September 2002 - August 2003
G.S. Schwartz & Co. Inc. August 1999 - July 2001
The Financial Relations Board, Inc. 1998 - 1999
Missionary Training Center May 1993 - July 1996
Skills
Sales Acceleration..., Lead Generation, Business Development, Enterprise Software, SaaS, Demand Generation, Sales, Sales Management, Solution Selling, CRM, Salesforce.com, New Business Development, Product Marketing, Sales Process, Siebel, Sales Enablement, Partner Management, Account Management, Direct Sales, Cloud Computing, Cold Calling, Channel, Cross-functional Team..., Product Management, Leadership, Marketing, Management, Strategy, Selling, Sales Operations
Education
University of Delaware
MBA
Brigham Young University
Bachelor's Degree, Communications
Provo High School
High School
Castlight Health May 2015 - Present
SAP March 2011 - May 2015
SAP February 2007 - April 2011
Convergys Corporation May 2003 - February 2007
DigitalThink Inc. August 2000 - May 2003
LearningByte International October 1995 - August 2000
National Informatics Center September 1991 - October 1995
Skills
Product Management, Product Design, SaaS, Product Marketing, Mobile Applications, E-Learning, Enterprise Software, Integration, SAP HR, Social Collaboration, Professional Services, User-centered Design, Business Process, Usability Testing, Mobile Devices, User Experience, Management, Cloud Computing, Entrepreneurship, Solution Architecture, Outsourcing, SAP, SAP ERP, ERP, Go-to-market Strategy, Pre-sales, Leadership, Business Alliances, Business Intelligence, Sales Enablement, Strategy, Demand Generation, Strategic Partnerships, Partner Management, Analytics, Solution Selling, Consulting, Cross-functional Team..., Software Solution...
Education
Columbia University in the City of New York 2005 — 2006
MBA
University of California, Berkeley 2005 — 2006
MBA
Indian Institute of Technology, Bombay 1989 — 1991
Master of Design
BITS, Pilani 1985 — 1989
M.Sc [Tech]
Muscular Dystrophy Association 2014 - Present
Motorola Mobility, a Google company March 2013 - 2014
Motorola Mobility, a Google company December 2011 - March 2013
Motorola Mobility June 2007 - December 2011
Motorola June 2005 - June 2007
Convergys Corporation April 1990 - 2005
U.S. COMPUTER SERVICES, CableData Division 1988 - 1990
Centel Cable Television 1987 - 1988
DBMS Inc. 1986 - 1987
Skills
Program Management, Vendor Management, SDLC, Telecommunications, PMO, Portfolio Management, Process Improvement, Business Analysis, Cross-functional Team..., Strategic Planning, Team Building, Change Management, PMP, Six Sigma, Project Planning, CRM, Strategy, ERP, IT Management, Business Process, Project Management, Project Portfolio..., IT Service Management, Enterprise Software, Business Intelligence, Management, Leadership, Mobile Devices, Service Delivery, Integration, SaaS
Education
North Central College 1993 — 1996
MBA, Information Systems
Stanford University 1995 — 1995
Standford University Executive Boot Camp
George Washington University
Master Certificate, Project Management
North Central College 1987 — 1989
BA, Management
College of DuPage 1983 — 1985
Associates
CollabNet/Scrum Alliance
Certified ScrumMaster
Exin
ITIL Foundational Certification
PMI
PMP
Workday
HCM Fundamentals
White Dog Consulting October 2003 - Present
LiveOps October 2011 - August 2012
ACCENT Marketing July 2010 - July 2011
InfoCision Management Corp. March 2001 - July 2010
The Point of Contact February 2000 - March 2001
Packard Bell / NEC/ Alorica January 1998 - January 2000
Convergys Corporation January 1995 - January 1998
Skills
Lead Generation, Direct Marketing, CRM, Digital Marketing, Business Development, Strategy, Start-ups, Telemarketing, Call Centers, Sales, Call Center, Marketing, Outsourcing, Customer Experience, Management, Sales Process, Team Leadership, Customer Service, BPO, Sales Management, Selling, New Business Development, Solution Selling, Marketing Strategy, Online Marketing, Account Management, Telecommunications, Negotiation, Multi-channel Marketing, Social Media Marketing, Social Media, Analytics, Financial Services, P&L Management, Customer Relations, Ideation, Client Services, Six Sigma, Lean Management, IT Strategy, IT Management, IT Outsourcing, Offshoring, Nearshore, Profitable Growth, Profit Maximization, Great Motivator, Mergers & Acquisitions, Kaizen, Kaizen Leadership
Education
Brigham Young University 1994 — 1996
Master's
Brigham Young University 1990 — 1994
BA
Convergys Corporation 2001 - 2006
Education
Baldwin Wallace University 1994 — 1999
MBA, International Management
Ohio University 1977 — 1982
BSJ, Radio-TV Journalism
Sears Holdings Corporation September 2010 - Present
St Charles Downtown Partnership April 2010 - September 2010
Riverside Publishing August 2006 - November 2008
SBC Corporation October 2004 - June 2005
Convergys Corporation January 1998 - January 2004
Convergys Corp January 1996 - January 1998
Convergys Corp January 1995 - January 1996
Convergys Corp January 1994 - January 1995
Skills
Requirements Analysis, User Acceptance Testing, SDLC, Quality Assurance, Software Documentation, Test Planning, Software Quality..., Testing, Regression Testing
Education
College of DuPage
AA, Accounting
Lewis University
BA, Business Administration
NetApp January 2007 - Present
Avamar December 2005 - January 2007
Convergys Corporation September 2000 - November 2005
Tek Systems February 1997 - September 2000
US Air Force January 1992 - May 1996
Skills
Solaris, NetApp, SAN, Unix, Storage, Perl, System Administration, Problem Solving, iSCSI, Operating Systems, Shell Scripting, Sun, High Availability, Cluster, NAS, Virtualization, Storage Area Networks, Integration
Education
University of Maryland University College 1998 — 2003
Bachelor's degree
University of Central Florida 1997 — 1998
University of West Florida 1995 — 1996
Daytona Beach Community College 1989 — 1991
Associate of Arts (A.A.)
Delta Air Lines Inc. January 2009 - Present
Clayton State University 2006 - Present
GTA - Georgia Technology Authority November 2005 - May 2007
Convergys Corporation 1983 - 2003
Convergys (formerly CBIS) 1987 - 1992
Education
Thomas More College 1996 — 1999
MBA, Business Administration
Central State University 1981 — 1983
BS, Computer Information Systems
Walgreens May 2009 - Present
Satyam computer services January 2003 - April 2009
Convergys corporation June 1999 - December 2002
DSQ software limited (Square D) March 1995 - May 1999
Henkel May 1989 - March 1995
Skills
Business Analysis, Project Delivery, Project Management, CRM, PMP, Management Consulting, SDLC, Business Development, Program Management, Software Project..., Vendor Management, Team Leadership, Data Warehousing, MS Project, IT Strategy, Requirements Gathering, Consulting, ITIL, Integration, Pre-sales, Requirements Analysis, Cloud Computing, Strategy, Software Development, Process Improvement, Business Process..., Product Management, Solution Architecture, Enterprise Architecture, Project Portfolio..., ERP, Business Intelligence, IT Service Management, Cross-functional Team..., Resource Management, Team Management, PMO, Business Process, Supply Chain Management, Outsourcing, Business Transformation, Management, Agile Methodologies, Service Delivery, Global Delivery
Education
Keller Graduate School of Management of DeVry University 2000 — 2004
Master of Business Administration (M.B.A.), Information systems & Project Management, GPA 3.3
Bangalore University 1984 — 1989
Engineer’s Degree, Mechanical Engineering, First Class
NGA Human Resources June 2015 - Present
NGA Human Resources June 2014 - June 2015
NGA Human Resources September 2013 - May 2014
NorthgateArinso June 2010 - August 2013
Convergys Corporation April 2009 - June 2010
Convergys Corporation December 2008 - March 2009
Convergys Corporation January 2004 - November 2008
MAARS Inc 1997 - 2003
DLF 1995 - 1996
Skills
SAP HR, Testing, ABAP, SAP R/3, SAP Implementation, SAP Portal, Portals, Consulting, SAP XI, WebDynpro, Integration, SAP ERP, SAP, IDOC, SAP Netweaver, Business Process, Requirements Analysis, ERP, Data Migration, ECC, SAP BW, SAPScript, BAPI, Business Analysis, Smartforms
Education
Acharya Nagarjuna University 1990 — 1994
Bachelor’s Degree, Mechanical Engineering
National Committee for Quality Assurance May 2009 - Present
Thomas & Herbert Consulting October 2007 - March 2009
Nortel Government Solutions June 2007 - October 2007
Burke Consortium Inc June 2005 - April 2007
3H Technology March 2005 - June 2005
Convergys Corporation November 2003 - March 2005
Caliber Associates October 2000 - September 2003
Education
Colgate University 1978 — 1982
B.A., Economics
Convergys Corporation March 2006 - November 2008
Convergys HR Management 2006 - 2008
CitiStreet 2004 - 2006
Citistreet 2004 - 2006
Education
University of Northern Colorado 1971 — 1972
Northeastern Jr College 1970 — 1972
pre-nursing
Aims Community College 1969 — 1970
pre-nursing
Greeley Central High School 1966 — 1969
MASTER Provisions July 2010 - Present
Home January 2010 - July 2010
Convergys January 1991 - December 2009
Convergys Corporation January 1991 - January 2009
Convergys 1991 - 2009
Convergys Information Mgmt. Group 1991 - 2009
Convergys January 2000 - January 2007
Convergys January 1991 - January 2000
Tab Book Company January 1989 - August 1989
United States Air Force January 1983 - January 1987
Skills
Truck Driver, Unix, SQL, Telecommunications, Testing, Project Management, Software Documentation, Perl, Analysis, Access, Business Analysis, Process Improvement, Requirements Analysis
Education
Edinboro University 1989 — 1990
BS, Computer Science
Edinboro University of Pennsylvania 1989 — 1990
B.S., Computer Science
Lorain County Community College 1988 — 1989
Bowling Green State University 1980 — 1982
Bachelor of Science, Computer Science
Sirius Computer Solutions January 2010 - Present
ConAgra Foods July 2000 - July 2009
Convergys Corporation 1998 - 2000
United States Air Force 1989 - 1997
Skills
PMP, Vendor Management, Strategic Planning, Software Project..., Project Management, Management, Process Improvement, SDLC, Business Analysis, Cross-functional Team..., Program Management, Change Management, MS Project, Project Planning, Process Engineering, Visio, Leadership, Cloud Computing, IT Management, Disaster Recovery, SharePoint, SAP, Integration, Telecommunications, Enterprise Software, Software Development, Project Portfolio..., IT Strategy, Business Process..., Business Process, CRM, Data Center, Enterprise Architecture, Business Intelligence, Agile Project Management, IT Service Management, Information Technology, Outsourcing, PMO, Requirements Analysis, Requirements Gathering, Resource Management, Security, Infrastructure, ITIL, ERP, Team Leadership, Troubleshooting
Education
Bellevue University 1995 — 1997
MBA, Business Administration
Kansas State University 1985 — 1988
B.S., Information Systems
Garden City Community College 1983 — 1985
Associates Degree, General Studies
Hoisington High School 1978 — 1983
HS Degree, High School Diploma
ICO Global Communications / DBSD North America 2007 - 2012
Convergys Corporation 2004 - 2007
Opence, Inc. 2002 - 2004
MP3.com 1999 - 2001
Skills
Mergers & Acquisitions, Intellectual Property, Due Diligence, Licensing, Mergers, Outsourcing, Privacy Law, Corporate Governance, Contract Negotiation, Software License..., Corporate Law
Education
New York University School of Law
JD
Arizona State University
MBA
London School of Economics and Political Science
Graduate coursework, economics and accounting
UC Davis
Bachelor of Arts (B.A.), International Relations
PRO Managed IT January 2015 - Present
MBS March 2011 - January 2015
Source Direct August 2009 - February 2011
MBS July 2002 - July 2009
Convergys Corporation January 2001 - June 2002
Skills
Managed Services, Business Development, Solution Selling, Start-ups, CRM, Sales Process, Strategy, Leadership, Sales, Marketing, Management, Account Management, Sales Operations, Marketing Strategy, Training, Team Leadership
Education
Brigham Young University
Business Management, Marketing/Sales. + AS: Econ/Acctg
FINRA
Series 7, General Securities License
USAF Intelligence Ops & Telecom
Specialist
Alcatel-Lucent January 2015 - Present
Amdocs March 2013 - Present
AMDOCS Corporation November 2006 - March 2013
Sitel Corporation January 2005 - October 2006
Convergys Corporation March 2003 - January 2005
Carleton University September 2000 - April 2001
Skills
Diameter, Unix, TCP/IP, LTE, Solaris, Networking, IP, Troubleshooting, System Deployment, Databases, Wireless, Testing, Servers, Telecommunications, CDMA, Technical Support, Linux, Integration, 3G, Java, VoIP, Red Hat Linux, Routers, 4G, PCRF
Education
Carleton University 1995 — 2011
Bachelor of Electrical Engineering B.Eng
Carleton University 1995 — 2001
Bachelor of Engineering, Electrical
St. Elizabeth Healthcare June 2015 - Present
Nordic Consulting Partners, Inc. December 2014 - February 2015
Healthcare IT Leaders April 2013 - September 2014
The Christ Hospital March 2008 - April 2013
Convergys Corporation April 1991 - November 2007
Skills
Epic Systems, SDLC, EMR, Microsoft SQL Server, Hospitals, Business Analysis, Healthcare Information..., Data Analysis, Visio, Business Intelligence, EHR, SQL, Software Documentation, Ambulatory, HIPAA, GoLive, Healthcare, Informatics
Education
Bluegrass Community and Technical College 1981 — 1983
Associate’s Degree, Data Processing
University of Kentucky 1975 — 1979
Bachelor's degree
FirstGroup America August 2015 - Present
CBTS January 2014 - Present
Convergys February 2008 - January 2014
Convergys Corporation April 2006 - February 2008
Convergys Corporation April 1996 - April 2006
Cincinnati Bell Long Distance March 1995 - March 1996
Cincinnati Bell Information Systems September 1991 - February 1995
Cincinnati Public Schools August 1989 - August 1991
Skills
Project Management, Vendor Management, Change Management, Process Improvement, PMP, Business Analysis, SDLC, Service Delivery, Software Project..., Testing, Business Process, ITIL, MS Project, Troubleshooting, Visio, Requirements Analysis, Call Centers, Requirements Gathering, Outsourcing, Business Process..., Project Delivery, PMO, Program Management, BPO, Management, Leadership, Microsoft Project
Education
Bowling Green State University 1987 — 1989
Master of Arts, Spanish Civilization
Bowling Green State University 1983 — 1987
Bachelor of Science, Education (Spanish)
Westerville South High School 1979 — 1983
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
SciTech Patent Art June 2006 - Present
The Sherwin Williams Company May 2002 - December 2006
Ford Motor Company September 2001 - April 2002
Convergys Corporation August 1999 - July 2001
Blue Star Infotech July 1998 - January 1999
Skills
Patents, Intellectual Property, Licensing, Strategy, Information Research, Business Strategy, Analytics, Portfolio Management, R&D, Product Development, Start-ups, Due Diligence
Education
Indian School of Business 2011 — 2012
Post Graduate Programme in Management for Senior Executive (PGPMAX), Graduate Programme in General Management, MBA
University of Pennsylvania - The Wharton School 2011 — 2012
Executive Programme, Corporate Startegy, Mergers and Acquisition, Competitive Marketing Strategy
Northwestern University - Kellogg School of Management 2011 — 2012
Executive Programme, Leadership, Pricing Products and Services for Profitability
Fundação Dom Cabral 2011 — 2012
Executive Programme, Global Strategy and Organisation, Leaders & Sustainable Development
University of Pune 1997 — 1998
Post Graduate, Advanced Computing, Center for Development of Advaced Computing (C-DAC)
University of Pune 1993 — 1997
Bachelor of Engineering (B.E.), Electronics & Telecommunication
Miranda House College
Kiewit Corporation 2011 - Present
Greater Boston Bookkeeping & Financial Services July 2008 - June 2009
Convergys Corporation 1998 - 1999
Convergys Corporation 1995 - 1998
Education
Babson College 1988 — 1992
Fifth Third Bank August 2009 - Present
Fifth Third Bank April 2007 - July 2009
Convergys Corporation 2003 - 2006
Avaya 2001 - 2003
Skills
Vendor Management, HRIS, Outsourcing, Business Process, Employee Engagement, Performance Management, BPO, Process Improvement, Change Management, Organizational Design, Succession Planning, Call Center, Offshoring, Talent Management, Shared Services, Human Capital Management, Sourcing, Benefits, Payroll, Applicant Tracking..., SAP HR, Management, Strategic HR, HR Transformation, Vendor Contracts, Leadership, ITIL v3 Foundations..., HR Project Management
Education
Brigham Young University 1999 — 2001
BA Humanities, Economics, Portuguese
Love's Travel Stops April 2015 - Present
Aasonn October 2014 - March 2015
NorthgateArinso June 2010 - August 2014
Convergys Corporation December 2007 - May 2010
Skills
ABAP, SAP R/3, Business Process, SAP HR, ERP, SAP, Data Migration, Business Intelligence, Software Documentation, Business Analysis, SDLC, SAP Netweaver, SAP Portal, SAP Implementation, IDOC, SAP ERP, Testing
Education
Andhra University 1999 — 2003
B.E, EEE
HF Chlor-Alkali, LLC (Harris & Ford, LLC) September 2013 - Present
Ernest L Duncan, Jr, CPA 1986 - Present
Christ Emmanuel Christian Fellowship February 2002 - January 2014
NetCracker Technology Solutions May 2012 - October 2012
Convergys Corporation October 2005 - May 2012
Convergys Corporation May 1999 - October 2005
Procter & Gamble October 1985 - October 1991
Toleo Scale Company October 1982 - October 1985
Duriron Company October 1980 - October 1982
Pricewaterhouse Coopers (Coopers & Lybrand) April 1978 - October 1980
Skills
PeopleSoft, Forecasting, Financial Analysis, Financial Reporting, General Ledger, Process Improvement, Accounting, Managerial Finance, Financial Modeling, Account Reconciliation, Sarbanes-Oxley Act, Cash Management, Business & Personal..., Advanced Spreadsheet..., Bloomberg Terminal, QuickBooks, Effective Relationship..., Analytical and Critical..., Project Management, Cash Flow Forecasting, Spreadsheets, Treasury Services, Finance, Financial Accounting, Management, Essbase, Cash Flow, Budgets, Payroll, Analysis, Internal Audit, Access, Leadership, Business Analysis, Start-ups, Banking, Variance Analysis, Corporate Finance, Auditing, Tax, Fixed Assets, Hyperion Enterprise, Journal Entries, Cost Accounting, Internal Controls, Consolidation, Accounts Receivable, Executive Management, Business Process..., Mergers & Acquisitions
Education
Central State University
BS, Accounting, 3.5 GPA
TELUS International February 2014 - Present
TELUS International September 2013 - February 2014
TELUS International June 2012 - September 2013
Convergys November 2006 - June 2012
Convergys Corporation June 2005 - October 2006
Convergys Corporation April 1997 - December 2002
Matrixx Marketing 1997 - 1998
Skills
BPO, Cross-functional Team..., Outsourcing, Telecommunications, Business Development, Strategy, Business Transformation, Vendor Management, Call Center, Customer Satisfaction, Performance Management, CRM, Project Management, New Business Development, Process Improvement, Customer Experience, Call Centers, Service Delivery, RFP, Offshoring, Business Strategy, Customer Service, Proposal Writing, Program Management, Business Analysis, Sales Operations, Contact Centers, Sales, Strategic Planning, Business Process..., Project Planning, Project Coordination, Team Management, Solution Architecture, SaaS, Management, Solution Design, Shared Services, Planning, Problem Solving, Sales Support, Strategy Development, Leadership, Contract Management, Team Leadership
Education
Bellevue University
B.S., Management
Northeast Community College
A.A.S, Paralegal Studies
Convergys Corporation January 1995 - Present
Target June 1986 - December 1994
Skills
Performance Management, Employee Relations, Talent Management, HRIS, Employee Engagement, Payroll, Onboarding, Change Management, Call Centers, Recruiting, HR Policies, Personnel Management, Outsourcing, Workforce Planning, Human Resources, Vendor Management, Talent Acquisition, Employee Benefits, BPO, Succession Planning, Deferred Compensation, Benefits Administration
Education
Colorado State University-Pueblo 1980 — 1984
BSBA, Human Resources/Labor Relations
Colorado State University-Pueblo 1980 — 1984
Bachelor of Science (BS), Business Administration/Human Resources
Northwesternmutual March 2006 - July 2013
Convergys Corporation November 2000 - November 2003
Platinum 1994 - 1999
Computer Associates 1987 - 1999
Computer Associates 1987 - 1999
Pansophic Systems 1987 - 1994
Skills
COBOL, Assembler, SQL DB2, SPUFI, z/OS, JCL, REXX, CLIST, IBM Debugger, File Manager, PL/1, DB2, Panvalet, TSO, RACF, OS/390, VSAM, MVS, Operating Systems, Mainframe, IBM Mainframe, SDLC
Education
DeVry University-Illinois 1984 — 1987
Bachelor of Science (BS), Computer Science
The Coca-Cola Company June 2009 - August 2012
KRM Consulting January 2005 - August 2012
Convergys Corporation 2006 - 2008
Pecaso March 2002 - January 2005
Soft-Guide November 1997 - February 2002
IBM Global Business Services April 1995 - November 1997
Skills
SAP ERP, SAP HR, SAP Portal, SAP R/3, SAP, ABAP, SAP Netweaver, SAP Implementation, Personnel Management, SAP BW, Data Migration, Business Process, SD, ERP, ECC, Business Analysis, IDOC, Consulting
Education
Appalachian State University 1993 — 1994
MS, Accounting
Appalachian State University 1989 — 1993
BS, Business Administration
Caradigm February 2015 - Present
EMC March 2012 - January 2015
NovaRad Corporation September 2005 - November 2010
Convergys Corporation September 2000 - September 2005
Utah Title Loans January 1998 - September 2000
Skills
PACS, HL7, EMC Storage, Enterprise Storage, Storage Management, Hardware, RIS, Troubleshooting, Storage, Networking, Cloud Storage, Firewalls, Technical Support, DICOM, Active Directory, SQL, Routers, Servers, Process Improvement, Windows, Microsoft SQL Server, Customer Service, Software Installation, DNS, Healthcare Information..., Windows XP, Problem Solving, Microsoft Office, Team Leadership, Databases, XP, Switches, Team Management, Workstations, Customer Relations, SQL Server, Healthcare IT, Speech Recognition, Workflow Analysis, Project Management, Windows Server, Network Administration, CRM, Computer Hardware, Windows 7, Management, Enterprise Software
Education
Brigham Young University
General Studies Business Management
Owens Community College September 2013 - Present
Walgreens May 2004 - Present
Convergys Corporation September 2001 - March 2004
Skills
Windows 2000, Windows XP Pro, Windows NT, Avaya Site..., Cisco Routing &..., RS/6000, AS400 system, MySQL, Zebra, Computer Network..., AIX, Windows Server
Education
Owens Community College 2014 — 2016
Associate of Applied Business (A.A.B.), Database Management and Administration, 3.87
Bowling Green State University 2013 — 2016
Bachelor of Science, Learning Design and Technology; Minor in Computer Science, 4.0
Owens Community College 2014 — 2015
Associate of Science (A.S.), Business Administration, 3.87
Owens Community College 2012 — 2013
Associate of Applied Business (A.A.B.), Information Systems Technology, 3.8
Conroe Independent School District January 2004 - June 2008
Convergys Corporation March 2007 - July 2007
Skills
Troubleshooting
Education
Aurora University 1970 — 1974
Bachelor of Arts, Sociology
ClarkDietrich Building Systems November 2014 - Present
Ameritas June 2013 - November 2014
Fifth Third Bnk May 2012 - June 2013
Fifth Third Bank June 2010 - May 2012
Convergys Corporation March 2009 - June 2010
Cintas Corporate May 2006 - March 2009
Cintas Corporation May 2005 - May 2006
Cintas Corporation November 2003 - May 2005
Target Corporation May 2003 - November 2003
Skills
Employee Relations, Performance Management, Human Resources, Training, New Hire Orientations, Leadership, Compensation & Benefit, Job Descriptions, Job Analysis, Policy, Analysis, System Administration, HRIS, Talent Management, Employee Engagement
Education
Bowling Green State University 1999 — 2003
BSBA, Business
Bowling Green State University 1999 — 2003
BS, Business Admin; Human Resource Management
Convergys Corporation May 2013 - Present
Circumference Group January 2009 - Present
Convergys Corporation November 2012 - May 2013
Convergys Corporation February 2010 - October 2012
Alltel Corporation November 2007 - January 2009
Alltel Corporation May 2003 - November 2007
Alltel Information Services September 1996 - April 2003
Stephens Inc. 1991 - 1996
Stephens Inc. 1986 - 1991
Education
Duke University 1980 — 1984
Bachelor's degree, Economics
U.S. Bank April 2014 - Present
FSV Payment Systems August 2012 - March 2014
TRG Customer Solutions June 2008 - April 2012
neuroLanguage Corporation September 2006 - March 2008
Convergys Corporation April 2003 - June 2006
WHO, WPRO, Manila, Philippines April 1992 - March 2003
Skills
Performance Management, Leadership Development, Organizational..., Call Centers, Strategy, Training, Leadership, Consulting, Change Management, Management, Recruiting, Program Management, Employee Training, CRM, Team Leadership
Education
Ateneo de Manila University
Diploma, Human Resources Development
Ateneo de Manila University, Loyola
Master of Arts, Literature
Colegio de la Inmaculada Concepcion
Bachelor of Arts, English
CONVERGYS CORPORATION May 2011 - January 2013
Convergys May 2005 - May 2011
IIA 2000 - 2003
at&t 1981 - 2000
Bell Labs Lucent Technologies 1981 - 2000
Skills
Project Management, PMP, Transition Management, Vendor Management, Software Project..., Outsourcing, PMO, Requirements Analysis, SDLC, Project Delivery, Business Analysis, Software Documentation
Education
DeVry University 2006 — 2008
Bachelor of Technology (B.Tech.), Project Management
Aflac, Sandy Heineman April 2015 - Present
Smiths Frozen Dough January 2007 - June 2015
Convergys Corporation January 1998 - January 2006
Internal Revenue Service January 1997 - January 1998
Skills
Customer Service, Retail, Microsoft Office, Manufacturing, Program Management, Analysis, Accounting, Administration, Budgeting, Team Building, Business Management, Customer Relations, Data Analysis, Forecasting, Financial Reporting, Kaizen, KPI, Kronos, Lean Manufacturing, Outlook, Organizing, Quality, Quickbooks, Problem Solving, Telecommunications, Teaching, Testing, Teamwork, Team Leadership, Process Improvement, Planning, Customer Satisfaction, Supervisory Skills, Cost Reduction, Scheduling, Continuous Improvement, Spreadsheets, Excel, Management, Budgets, Project Planning
Education
University of Phoenix 2011 — 2013
Bachelor of Science in Business/Concentration in Human Resource Management, Business Managment & Human Resources
Eagle Gate College-Layton 2007 — 2009
Associate of Science, Business Management, Business
Snow College 1989 — 1991
No Degree, Business, Management, Marketing, and Related Support Services
Mckesson March 2012 - March 2014
Kazeon August 2004 - December 2004
Convergys Corporation June 2001 - February 2003
National Aerospace Laboratories, Bangalore August 1999 - May 2001
Skills
Quality Assurance, Test Planning, Quality Center, Testing, Software Quality..., Regression Testing, Test Cases, Test Automation, User Acceptance Testing, QTP, Manual Testing, System Testing, Test Management, ClearQuest, Defect Tracking
Education
British Columbia Institute of Technology 2010 — 2010
Relational Database and SQL, Computers
Seminole State College of Florida 2002 — 2002
certificate, Advanced C++ Programming
NIIT 1997 — 1999
PGDC, Computers
Bangalore University 1995 — 1998
BSc, Physics, Chemistry, Mathematics
Phenomenal Ladies Promotions April 2012 - Present
Frazee Recruit/BCBSLA Temp January 2010 - Present
Savage Life Entertainment January 2010 - Present
ASTRUM HEARING SOLUTIONS, LLC – January 2009 - Present
CONVERGYS CORPORATION January 2001 - January 2008
West Teleservices January 2000 - January 2001
Mervyns January 1998 - January 2000
Education
Our Lady of the Lake College 2013 — 2016
Bachelor's Degree, Nursing Science
Delta College 1999 — 2000
Certification, Certified Nursing Assistant
Delta College of Arts & Technology 1999 — 2000
Certification, Certified Nursing Assistant, B
Eastern Carolina Vocational Center August 2003 - Present
Kay, Lee, Smith Professional Services, Inc. February 2014 - June 2014
Eastern Carolina Vocational Center, Inc. August 2003 - June 2012
Convergys Corporation January 2000 - November 2000
Wachovia Bank/Sales and Finances August 1997 - March 1998
Glaxo-Wellcome Pharmaceutical Company January 1990 - March 1997
The Reef Associates Real Estates June 1988 - December 1989
Skills
SQL, PowerPoint, Java, Microsoft Excel, Microsoft Word, Microsoft Access, Adobe Dreamweaver, Crystal Reports, Teaching, Databases, Management, Time Management, Teamwork, Training, Program Management, Networking
Education
Capella University 2003 — 2005
Master of Science Information Technology, Specializing in Systems Design and Programming, summa cum laude
North Carolina Wesleyan College 2000 — 2003
Bachelor of Science Business Administration, Business Law & Corporate/Financial Accounting, 4.0
North Carolina Wesleyan College 2000 — 2003
Bachelor of Science, Computer InformationSystems
Pitt Community College 1998 — 2000
Associate in Applied Science, Information Systems, 3.6
MPAC November 2011 - Present
Convergys Corporation January 2002 - November 2011
Ford Motor Credit Company August 1997 - December 2001
Ford Motor Company June 1990 - August 1997
Skills
Labor Relations, HRIS, Employee Engagement, Employee Relations, Performance Management, Human Resources, Recruiting, HR Policies, Workforce Planning, Succession Planning, New Hire Orientations, Talent Management, Onboarding, Benefits Administration, Deferred Compensation
Education
Durham College
University of Guelph
DeVry University July 2008 - Present
DeVry University July 2008 - November 2013
DeVry University July 2008 - October 2010
Charter Communications June 2006 - July 2008
Convergys Corporation February 2006 - February 2007
Carlson Leisure Travel February 2004 - February 2006
Alltel Information Services 2001 - 2003
Sears Termite and Pest Control June 2000 - July 2001
ATTWS June 1997 - April 2000
Skills
communication, relationship management, microsoft office, Call Center, Team Building, Coaching, Leadership Development, Customer Service, Process Improvement, Customer Satisfaction, Vendor Management, Leadership, Operations Management, Training, Team Leadership, Performance Management, Strategic Planning, Management, Change Management, Staff Development, Recruiting, Employee Relations, Project Management, Sales, Call Centers, Strategy, Human Resources, Marketing, Start-ups, Lead Generation, Budgets, Outsourcing, Business Strategy, Time Management, Telecommunications, Sourcing, Employee Engagement, Contract Negotiation, Social Media, Quality Assurance, Negotiation, Networking, Advertising, CRM, Microsoft Office
Education
DeVry University 2011 — 2013
BSTM, Human Resources, 4.0
Brevard Community College 1992 — 1994
Associates Arts, Management
Convergys Corporation March 2010 - Present
Convergys Corporation August 2008 - March 2010
Convergys Corporation September 2002 - August 2008
Convergys Corporation February 2001 - September 2002
Education
Ashford University
Bachelor of Arts (BA), Accounting
Convergys Corporation April 2006 - May 2009
Cross Country November 2001 - July 2003
Wal-Mart April 1992 - April 2002
Education
Brookline College-Tucson 2010 — 2012
Associate of Arts (A.A.), Paralegal, A
Brookline College
Associates Degree, Paralegal Studies
Medical University of South Carolina September 2014 - Present
Francesca's collection May 2013 - August 2014
Institutional Advancement at College of Charleston\ January 2012 - June 2013
Institutional advancement at College of Charleston August 2009 - December 2011
Kate Holland Ph.D Research Labortory April 2009 - August 2009
Lancaster Tavern November 2007 - May 2008
Convergys Corporation May 2004 - October 2005
Sprint PCS October 2000 - April 2003
Skills
Volunteer Management, Fundraising, Community Outreach, Public Speaking, Event Management, Social Media, Fundraisers, Customer Service, PowerPoint, Microsoft Office, Editing, Higher Education, Non-profits, Psychology, Research, Public Relations, SPSS, Academic Writing, Data Analysis, Qualitative Research, Supervisory Skills, Critical Thinking, Raiser's Edge, Adobe Creative Suite, Nonprofits, Grant Writing
Education
Walden University 2012 — 2015
Master's degree, Forensic Counseling
College of Charleston 2009 — 2011
BS, Psychology, 2.67
USC Lancaster 2007 — 2009
Associate of Science in Psychology, Psychology, 3.89
NC Blumenthal Performing Arts Center August 2007 - Present
UNC Charlotte Office of the Registrar April 2007 - Present
Alexander Youth Network November 2007 - April 2009
Convergys Corporation March 2004 - February 2007
UNC-Charlotte Dept. of Economics September 2001 - January 2006
UNC-Charlotte Facilities Department May 2003 - August 2003
UNC-Charlotte Housing/Residence Life August 2002 - May 2003
Education
University of North Carolina at Charlotte 2001 — 2007
B. A, Psychology; Community Psychology; Business
New Bern High School
High School Diploma
Capella University
M.S, Mental Health Counseling
Comcast October 2007 - Present
Convergys April 2005 - August 2007
Convergys April 2000 - August 2007
Convergys Corporation April 2000 - August 2007
Convergys February 2003 - April 2005
Convergys December 2001 - February 2003
Convergys October 2000 - December 2001
Convergys May 2000 - October 2000
Education
Rosary College
BA, Psychology
Dominican University
BA, Psychology
Vemma January 2015 - Present
The UPS Store May 2011 - July 2012
The UPS Store October 2009 - April 2011
ALTRES August 2005 - July 2006
Convergys Corporation September 2000 - May 2005
Education
Sullivan University 2011 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Sullivan University 2009 — 2011
Associates, Administrative Office Management
Colorado State University-Pueblo 2001 — 2004
Computer Information Systems
NGAHR formerly NorthgateArinso November 2014 - Present
NorthgateArinso Employer Services May 2008 - November 2014
Convergys Corporation August 2000 - May 2008
Skills
Payroll, PeopleSoft, Performance Management, Human Resources, Union, Customer Service, Accounts Payable, General Ledger, Account Reconciliation, HRIS, Accruals, Accounts Receivable, Accounting, ADP Payroll, Payroll Taxes
Education
Cincinnati State Technical and Community College
Associates Accounting Technology, Accounting
Ascent's Country Residential January 2010 - Present
Ascent's, Inc February 2004 - Present
Ascent's Country Residential February 2004 - January 2010
Mona City February 2004 - June 2004
Ashley Valley Wilderness June 2002 - September 2002
Lenscrafters March 2002 - June 2002
Convergys Corporation November 2001 - February 2002
Utah Police Corps August 2001 - November 2001
Boys and Girls Club August 2001 - November 2001
Press Publishing, Ltd May 2000 - August 2000
Education
BYU 1998 — 2000
Bachelor's, Conservation Biology
Brigham Young University
B.S, Conservation Biology
Utah Valley State College
A.S, General Science
Geary County USD 475 July 2015 - Present
Advanced Call Center Technologies August 2014 - December 2014
McCain Auditorium, Kansas State University August 2013 - May 2014
Becker, Burke Associates July 2005 - April 2012
Convergys Corporation August 2000 - December 2004
Skills
Access, Microsoft Excel, Analysis, Telephone Skills, Outlook, Data Entry, Customer Satisfaction, PowerPoint, Microsoft Office, Customer Service, Process Improvement, Business Analysis
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2007 — 2011
Master of Business Administration (MBA), Accounting and Finance
Kansas State University 1995 — 2000
Bachelor of Arts (B.A.), Theatre/Theater
SMART August 2012 - Present
Village Market April 2011 - August 2012
Family Dollar April 2008 - August 2010
SAIC January 2008 - April 2008
CONVERGYS CORPORATION July 2007 - January 2008
TMCInc. July 2003 - December 2006
TMCI/National Guard Bureau July 2003 - December 2006
US Army Retired September 1982 - October 2004
NATIONAL GUARD June 2000 - July 2003
The Exchange September 1992 - June 2000
Education
Cameron University
Hooter's USA 2012 - Present
Sparks of Luster March 2009 - Present
Convergys Corporation September 2013 - January 2014
Skills
Customer Service, Sales, Administrative...
Education
Dalton State College 2012 — 2013
nursing/business management
Hertiage High School
diploma, Nursing Assistance
Convergys Corporation August 2011 - Present
Convergys 1990 - 2011
Skills
Photography
Education
Bowling Green State University 1972 — 1976
Popular Culture, Art, Speech & Broadcasting
Convergys Corporation 2009 - 2012
Fujicolor Processing, Inc. December 2007 - April 2009
Skills
Information Technology, Network Management..., Microsoft Technologies, Linux System..., Computer Hardware, Computer Repair, Computer Maintenance, Customer Service, HTML 5, JavaScript
Education
Chattanooga State Community College 2012 — 2014
Associate of Applied Science, Network Management
Franklin County High School
Diploma, General
Convergys Corporation August 2007 - May 2015
Skills
Microsoft Office, Sales, Customer Service, Customer Retention
Education
L'Ecole Culinaire 2006 — 2007
Restaurant, Culinary, and Catering Management/Manager
Volvo Trucks October 2007 - Present
Convergys Corporation June 2003 - September 2007
Skills
Excellent Communicator, Detail Oriented, Project Development and..., Proficient with INTTRA..., Trainer, Self-Directed, Leadership Qualities, Proficient in..., Trained in Customs..., Proficient in SAP, Proficient in People..., Proficient in Microsoft...
Education
Austin Peay State University
Panera Bread August 2009 - Present
TGI Fridays June 2013 - August 2014
Convergys Corporation April 2012 - April 2013
Skills
Customer Service, Microsoft Office, Microsoft Word, Time Management, Microsoft Excel, Catering, Inventory Management, Restaurants, Leadership, Food, Sales, Teamwork, Customer Satisfaction, Restaurant Management, Training, Food, Hospitality, PowerPoint, Cashiering, Food Safety, Data Entry, Employee Training
Education
Dalton State College 2010 — 2011
Marketing
Lakeview-Fort Oglethorpe High School 2006 — 2010
High School Diploma