Experience
Convey Health Solutions   July 2013 - Present
Sheridan Healthcorp  October 2012 - June 2013
Sunpass  June 2011 - September 2012
Campus Management Corp  December 2010 - May 2011
Smith Breeden Associates  February 2008 - December 2010
UBS Investment Bank  November 2006 - February 2008

Skills
Visio, Business Analysis, Use Case Analysis, Requirements Gathering, Agile Methodologies, SSRS, Requirements Analysis, SQL, Microsoft SQL Server, Systems Analysis, Software Project..., XML, Analysis, Project Management, Scrum, Project Planning, SDLC, Vendor Management, Process Improvement

Education
Stevens Institute of Technology   2004 — 2006
Master of Science (MS), Management Information Systems, General

Visvesvaraya Technological University, Bangalore   1999 — 2003
Bachelor of Science (BS), Computer and Information Sciences, General

Experience
Convey Health Solutions   August 2012 - September 2013
Goodwill Industries  August 2011 - August 2012
Quest Global - Hamilton Sundstrand   March 2011 - June 2011
Letter Concepts   August 2010 - October 2010
CRT-Community Renewal Team Inc   June 2007 - September 2010
Office Team & Manpower Temporary Agencies   August 2000 - June 2007
Bank of America  October 2004 - September 2006
Connecticut Central AHEC   May 2003 - June 2004

Skills
▪ Visual Basic ▪..., Program Management, Human Resources, Databases, Troubleshooting, Testing, Project Planning, Customer Service, Windows Server, Invoicing, Technical Support, Programming, Training, Employee Relations, Recruiting, Organizational..., Coaching, Resume Writing, Engineering, Cisco Routers & Switches, Networking -..., DHCP, IIS, WINS & DNS, DHTML & HTML Programming, Windows Server..., Computer Hardware..., Information..., VMware Workstation, Adobe Illustrator, Technical Writing

Education
Central Connecticut State University   2005 — 2010
Industrial Technology Networking, Engineering - Networking

Capital Community College   2003 — 2006
Associate Degree; AS, Computer Information Systems-Web Publishing

Experience
Convey Health Solutions   August 2014 - Present
miami job corps   June 2013 - June 2014
sia tech charter schools   August 2011 - May 2013

Skills
Organizational..., Communication, Youth Mentoring, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, E-Verify, Student Counseling, Team Leadership, Training, Organizational..., Creative Direction, Writing, Public Speaking, Women's Issues, Youth Development, Youth At Risk

Education
Florida International University   2010 — 2011

Miami Dade College   2006 — 2010
Associate of Science (A.S.), Psychology

Experience
Convey Health Solutions   September 2015 - Present

Education
Richland Community College   2013 — 2015
Associate's degree, Liberal Studies

Experience
Convey Health Solutions   February 2014 - Present
NationsHealth  July 2012 - February 2014

Skills
Product Development, Research, Project Management, Process Improvement, Microsoft Office, Healthcare, Visio

Education
Florida International University
Master of Public Health (M.P.H.), Epidemiology

Florida International University
Bachelor of Health Services Administration, Cum Laude

Experience
Pinnacle Support Services Inc.   February 2014 - Present
Canyon Healthcare   February 2013 - February 2014
CCS Medical  January 2011 - March 2012
UnitedHealth Group  2009 - 2011
UnitedHealth Group  2007 - 2009
Convey Health Solutions   2005 - 2007

Skills
Negotiation, Network Development, New Business Development, Contracting and..., Health Insurance, Provider Network..., Credentialing, Health Policy, Medicare/Medicaid..., HIPPA, Training, Operational Support, Provider Relations, Medicare, HMO, Medicaid, Medical Billing, PPO, Healthcare Information..., Medicare Part D, Insurance, Sales Presentations, Salesforce.com, Healthcare, Business Relationship..., Vendor Management, Lead Generation, Employee Benefits, HIPAA, Managed Care

Education
Broward Community College   2013 — 2013
Business Administration and Management, General

Walden University   2009 — 2013
Bachelor's degree, Business Administration and Management, General

Experience
Convey Health Solutions   Florida Operations ManagerVogue Tyre & Rubber CompanyJanuary 2004 - November 2011
Vogue Tyre & Rubber Company  1989 - 2011
Vogue Tyre & Rubber Company  January 1993 - January 2004
Vogue Tyre & Rubber Company  January 1989 - January 1993
Ed Morse Bayview Cadillac   July 1987 - May 1989
US Army  June 1984 - June 1987

Skills
Inventory Management, Customer Service, Problem Solving, Customer Relations, Excel, Word, Microsoft Office, Logistics, Customer Satisfaction, Inventory Control, Warehousing, Operations Management, Microsoft Excel, Microsoft Word, Lean Manufacturing, Team Building, Management

Education
Ultimate Medical Academy-Tampa   2012 — 2013
Associate's degree, Medical Billing and Coding, 3.34

Ashworth College   1990 — 1991
(Attended) Associates Business, Business Management, 3.0

Art Institute of Fort Lauderdale   1987 — 1987
(Attended), Music and TV Business Management, 3.0

Big Bend Community College   1982 — 1986
High School Diploma, Basic Studies, 3.4

Experience
Convey Health Solutions   October 2014 - Present
McClleland Cat Mart   September 2011 - Present
Abercrombie & Fitch  May 2012 - August 2012
Advanced Calling Center Technlogies   June 2011 - August 2011
University Of Arizona  September 2010 - May 2011
Junior Achievement  October 2010 - December 2010

Skills
Java, Data Analysis, Microsoft Office, Marketing, Leadership, Customer Service, Microsoft Excel, Management, Time Management, PowerPoint, Teamwork, Access, Microsoft Word, Advertising

Education
University of Arizona   2010 — 2014
Bachelor of Business Administration (B.B.A.), Management information systems

University of Arizona   2010 — 2014
Business, MIS

Experience
Convey Health Solutions   October 2004 - Present
MEDNAX  February 2002 - October 2004
Regus  January 2001 - November 2001

Skills
Administrative..., Data Entry, HIPAA, Outlook, Healthcare, Healthcare Management, Access, Lotus Notes, Microsoft Excel, Office Administration, PowerPoint, Customer Service, Microsoft Office, Microsoft Word, Event Planning

Education
Broward Community College   2015 — 2017
Legal Assistant/Paralegal

Gold Coast Realty School   2012 — 2012

Experience
Convey Health Solutions   2013 - Present
Northwestern Mutual  2003 - 2005
Northwestern Mutual  2003 - 2005
Charles Schwab  1997 - 2002

Skills
HIPAA, Medicaid, Medicare, Healthcare, Managed Care, Healthcare Management, Medical Compliance, Healthcare Information..., Health Insurance, Revenue Cycle, Hospitals, Process Improvement, Insurance, Provider Relations, Health Policy, Medicare Part D, Healthcare Industry, ICD-9, Health Information...

Education
Ashford University   2011 — 2013
Master of Business Administration (MBA), Project Management

Kennesaw State University   2003 — 2005
BS Business Administration, Marketing

Experience
Neuro Restorative Brain Injury Recovery and Spinal Cord Rehabilitation- Tampa   May 2015 - Present
Florida Career College  May 2014 - Present
Convey Health Solutions   August 2014 - April 2015
Florida Career College  November 2013 - January 2015
Jesse Basadre Plastic Surgeon   March 2014 - July 2014
US Security Associates  January 2012 - April 2013
Mary Kay Independent Business Owner  July 2011 - December 2012
Nassar Private Investigations   July 2011 - February 2012
Matthews Apartment Management Group   July 2011 - February 2012
Beverly Farm Foundation Inc   September 2010 - June 2011

Skills
Customer Service, Outlook, Microsoft Word, Microsoft Excel, Medical Records, Sales, Microsoft Office, Research, Medical Terminology, Teamwork, Fax, Team Building, Internet Explorer, Team Leadership, Typing, Coping, Heavy Phones, PC, Apple, Internet, Phlebotomists, Medical Devices, Medical Writing, Allied Health, Medical Insurance, PowerPoint, Laboratory Equipment, Public Speaking, Training, Leadership, Laboratory Safety, Laboratory Medicine, Laboratory Skills, Social Media, Management, Strategic Planning, Healthcare, Teaching, Coaching, Event Planning, Data Entry

Education
Florida Career College- Tampa   2014 — 2015
Associate of Arts and Sciences (A.A.S.), Health/Health Care Administration/Management, 4.0

Florida Career College-Miami   2013 — 2014
Medical Assistant, Medical/Health Management and Clinical Assistant/Specialist

Hy-Tech Training Center   2011 — 2011
Certifcate, Sercurity

Manhattan Hairstyling Academy   2004 — 2005
Cosmotology, Nail Tech, Skin Care

Hillsborough Community College   2002 — 2003
Pre-Med

Tampa Baptist Academy   1999 — 2002
Dipolma, College Prep

Experience
Fiorella Insurance Agency, Inc.   September 2014 - Present
Fiorella Insurance Agency, Inc.   September 2014 - Present
Liberator Medical  April 2014 - September 2014
Convey Health Solutions   September 2013 - December 2013
BroadPath Healthcare Solutions  2012 - 2012
NationsHealth  September 2010 - November 2011
NationsHealth  December 2007 - September 2010
National Agents Alliance Corporate  April 2007 - December 2007

Skills
Medicare, Quality Assurance, Training & Development, Microsoft Office, Avaya, Vendor Management, Excel, Analysis, Team Building, Customer Service, Data Analysis, Insurance, Leadership Development, Mentoring, Operations Management, PowerPoint, Quality Management, Customer Relations, Strategic Planning, Team Leadership

Education
Indian River State College   2009 — 2012
Business Administration, Management and Operations, 3.85

Central Florida School of Insurance   2005 — 2006
Licence 215, Life, Health and Annuities

Monterey Peninsula College   1990 — 1992
AA, Business Management

Experience
Convey Health Solutions   January 2013 - Present
Convey Health Solutions   January 2012 - December 2012
Liberty Medical Supply  July 1993 - December 2010

Skills
managing complex..., financial management, acquisitions, joint ventures, healthcare advertising, negotiations

Education
Clark University   1988 — 1992
Bachelor of Arts (BA), Business Administration and Management, General

Bentley College - Elkin B. McCallum Graduate School of Business
Master of Business Administration (M.B.A.), Finance, General

Experience
Combined Insurance  August 2013 - Present
Convey Health Solutions   October 2008 - August 2013
American Express  July 1997 - July 2007

Skills
Insurance, Life Insurance, Health Insurance, Disability Insurance, General Insurance, Brokers, Cold Calling, Salesforce.com, Account Management, Sales, Direct Sales, Sales Management, Employee Benefits, Six Sigma, Sales Process, Term Life Insurance, Sales Presentations, New Business Development, Recruiting, Interviews, Strategic Planning, Training, Quality Control, Performance Appraisal

Education
Nova Southeastern University   1999 — 2001
Master of Business Administration (M.B.A.), Business Administration and Management, General

Delaware State University   1981 — 1985
Bachelor of Business Administration (B.B.A.), Business Administration and Marketing

Experience
Convey Health Solutions   August 2014 - February 2015
Udemy  2015 - 2015
Teleperformance, USA  2010 - 2012
Comcast Cable  2006 - 2010

Skills
Microsoft Office, Technical Support, Customer Service, Microsoft Exchange, Social Media Marketing, Wireless Networking, Telecommunication..., AutoCAD, Internet Troubleshooting, Apple Safari, Dewey Decimal System, Import/Export Operations, Skype, Symantec Antivirus, Facebook Marketing, Windows Vista, Windows 7, LAN-WAN, Windows, Computer Hardware, Routers, VPN, Microsoft Solutions in..., APPLE iPhone,iPad,iPod, Microsoft Skydrive, Classical Art and Music, LinkedIn, Twitter, XP, Software Installation, Help Desk Support, Windows XP Pro, Troubleshooting, Hardware, DHCP, Printers, Laptops, DNS, TCP/IP, WAN, Computer Repair, Blackberry, Switches, Life Insurance, Windows XP, Public Speaking, Sales, Leadership, Team Building, Training

Education
Miami Dade College   1991 — 1992
Associate of Science (A.S.), Building Construction Technology

Florida Atlantic University
A+ Certification Training

Gold Coast School of Insurance   2013 — 2013
Life Insurance, Health and Annuities

University Santa Maria La Antigua
Bachelor of Applied Science (B.A.Sc.), Civil Engineering

Experience
Convey Health Solutions   November 2014 - Present
Self employed  August 2009 - Present
Convey Health Solutions   November 2013 - November 2014
Zimmerman Advertising  September 2013 - November 2013
JM Family Enterprises  June 2012 - August 2013
Vaisala  October 2010 - June 2012
DakotaCom.Net   February 2009 - November 2010
DakotaPro.Biz   2009 - 2010
Symantec Corporation  May 2007 - November 2008
United States Air Force  January 2003 - May 2007

Skills
Routing, Switches, Firewalls, Active Directory, Network Security, Network Engineering, Scripting, IIS, BGP, Ethernet, TCP/IP, Routers, VPN, Cisco, DHCP, DNS, WAN, Cisco IOS, Linux, Troubleshooting, System Administration, Network Administration, MPLS, Windows, Data Center, OSPF, Operating Systems, Windows Server, Network Design, Software Installation, Security, Computer Hardware, Wireless, Unix, Virtualization, ATM, Servers, Windows Server 2003, ASA, SAN, Perl, VMware, Cisco Technologies, Cisco Nexus, Microsoft Exchange, Networking, Computer Security, Cisco Routers, System Deployment, IT Management

Education
Colorado Technical University   2007 — 2009

Experience
Convey Health Solutions   December 2012 - Present
Alorica (formerly PRC)   May 1997 - December 2012
PRC  2001 - 2004
Ameriquest Technologies  May 1996 - May 1997
Hamilton Bank  September 1993 - May 1996

Skills
Software Installation, Avaya, LAN-WAN, DNS, Process Improvement, IVR, Telephony, Switches, CTI, Microsoft Exchange, Cisco Technologies, System Administration, Networking, Technical Support, Telecommunications, Cisco Call Manager, DHCP, Troubleshooting, SIP, Call Center, Virtualization, Citrix, SDLC, Project Management, Network Engineering, Network Architecture, System Deployment, Windows, Unified Communications, Contact Centers, Customer Satisfaction, Computer Hardware, Firewalls, Visio, IP, TCP/IP, Disaster Recovery, Data Center, Windows Server, ACD, WAN, Active Directory, Network Security, Workforce Management, VMware, Servers, Routers, VPN, VoIP, BMC Remedy

Education
Barry University   1993 — 1995
MBA, MIS

Barry University US-Florida-Miami   1992 — 1995
Master's Degree, Business Administration; Management Information Systems

Florida International University US-Florida-Miami   1991 — 1993
Bachelor's Degree - Dual Bachelors Degree, Business Administration; Management Information Systems and Marketing

Florida International University - College of Business   1990 — 1992
BA, MIS and Marketing

Experience
MEDNAX  May 2013 - Present
Randstad  July 2008 - May 2013
Convey Health Solutions   September 2005 - July 2008

Skills
Accounting, General Ledger, Account Reconciliation, PeopleSoft, Accruals, Accounts Payable, Payroll, Accounts Receivable, Journal Entries, Fixed Assets, Variance Analysis, Financial Reporting, Sarbanes-Oxley Act, QuickBooks, Auditing, Financial Accounting, Internal Controls, Financial Statements, Great Plains Software

Education
Florida Atlantic University
Bachelor's degree, Accounting

Florida Atlantic University
Accounting and Finance

Experience
Convey Health Solutions   November 2014 - Present
Convey Health Solutions   November 2014 - Present
waste management  September 2000 - August 2012

Skills
Recycling, Sales Management, Salesforce.com, Sales, Customer Service, Waste Management, Waste, Sales Process, Negotiation, Microsoft Excel, Microsoft Office, Contract Negotiation, Cold Calling, Customer Retention, Sales Operations

Education
University of Phoenix   2009 — 2012
AA in Administrative assistance, Medical Office Management/Administration

University of Phoenix
Business Administration and Management, General

Experience
Convey Health Solutions   January 2014 - Present
Convey Health Solutions (formerly NationsHealth, Inc.)   October 2008 - December 2013
SPI, Inc.   December 2001 - September 2008
Online Gaming Systems, LTD   February 2000 - October 2001
Beckman Coulter  August 1997 - December 1999

Skills
Microsoft SQL Server, .NET, C#, VB.NET, ASP.NET, JavaScript, Databases, T-SQL, Agile Methodologies, Web Services, Visual Studio, Software Development, SDLC, WCF, Web Applications, OOP, Software Engineering, Visio, TFS, Web Development, Systems Analysis, SQL Server Management..., CSS, SSIS, Visual Basic, XML, SSRS, Database Design

Education
Keller Graduate School of Management of DeVry University   2006 — 2007
Certificate, Project Management

Florida International University   1998 — 2000
MS, Computer Engineering

Florida International University   1992 — 1997
BS, Electrical Engineering, Computer Science Minor

Experience
E. Gluck Corporation Armitron Watches   January 2014 - Present
UncommonGoods  October 2013 - January 2014
Convey Health Solutions   September 2012 - August 2013
Beall's Department Store  March 2010 - May 2012
MjC/Joe Boxer/Wonderbrand   February 2006 - May 2009
Xtreme Accessories   November 2004 - January 2006
Beall's Department Store  November 2003 - October 2004
Kellwood Company  February 1997 - March 2003
Kellwood Manufacture   1997 - 2003
My Michelle/ Fritzi   1997 - 2003

Skills
Fashion, EDI ANSI X12, Merchandising, Markdown Management, Sales Support Tools, Customer Reference, Analyst Relations, Cycle Counting, ASN.1, Presence Technology..., Avaya Phone System, Avaya, Apparel, Sales Operations, Training, Sales, Pricing, Visual Merchandising, Recruiting, Time Management, Purchasing, Product Development, Inventory Control, Leadership, Customer Service, Retail, Sales Management, Customer Satisfaction, Management, Logistics, Trend Analysis

Education
Fashion Institute of Technology   1985 — 1988
Fashion Buying and Merchandising, Business

Slippery Rock University
Business Administration

Experience
Convey Health Solutions   March 2015 - Present
Bank of America Merchant Services  February 2013 - August 2014
First Data Merchant Services  April 2010 - February 2013
First Data Commercial Services  July 1999 - April 2010

Skills
Banking, Financial Services, Credit Cards, Relationship Management, Business Analysis, Credit, Risk Management, Financial Analysis, Management, Call Centers, Microsoft Office

Education
ATI Career Training Center-Fort Lauderdale   1996 — 1998
Associate of Arts and Sciences (A.A.S.), Industrial Electronics Technology/Technician, 3.0

Edison Community College

Experience
Gems Group, Inc.   June 2014 - Present
Muscular Dystrophy Association  July 2013 - July 2014
Convey Health Solutions   August 2012 - July 2013
Center for Independent Living Broward   September 2011 - May 2012
City of Hialeah  May 2011 - August 2011
Florida International University  February 2008 - April 2009
Broward College  July 2006 - December 2006
Broward College  August 2004 - December 2006

Education
Florida International University   2009 — 2011
Master, Public Administration

Florida International University   2006 — 2008
Bachelor's degree, International Relations and Affairs

Experience
Convey Health Solutions   January 2014 - Present
Yahoo!  November 2012 - October 2013
HealthWare Corporation   April 2008 - November 2012
Deloitte  June 2007 - September 2007
University of Florida  July 2006 - June 2007
ATI  December 2003 - December 2005

Skills
C#, Project Management, .NET, WCF, Product Management, Data Synchronization, SQL Server, MCTS in Windows..., WPF, SQL CE, VB.NET, Microsoft Sync Framework, WWF, WPF Development, HTML, JavaScript, Java, MS Project, TFS, Software Architectural..., Operations Management, Systems Analysis, Business Analysis, Microsoft SQL Server, Visual Studio, Agile Methodologies, Scrum, Agile Project Management, Web Services, Microsoft Project, SQL

Education
University of Florida - Warrington College Of Business
Master of Science (M.S.), Decision and Information Sciences, 3.74

Jawaharlal Nehru Technological University
Bachelor of Technology (B.Tech.), Electrical, Electronics and Communications Engineering

Experience
AVD Communications   January 2012 - Present
Bioseutica   October 2008 - January 2012
Convey Health Solutions   May 2005 - September 2008
United Colors of Benetton  September 1992 - April 2005

Skills
Marketing Management, Digital Marketing, Integrated Marketing, Entrepreneurship, Advertising, Marketing Communications, Business Strategy, Business Development, Marketing Strategy, Market Research, Operations Management, Public Relations, Strategic Planning, B2B, Social Media, Email Marketing, Product Management, Medicare Part B and D, LATAM Hispanic..., Social Media Marketing

Education
New York University

Nova Southeastern University
MBA

Experience
Florida Department of Children and Families  April 2015 - Present
Convey Health Solutions   May 2013 - March 2014

Skills
Outlook, Critical Thinking, Social Networking, Data Entry, Team Leadership, Medical Terminology, CPR Certified, Social Media, Windows, Healthcare, Teamwork, Customer Service, Research, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office, HIPAA, Training, Access, Team Building, Healthcare Management

Education
University of Phoenix   2012 — 2014
Health/Health Care Administration/Management

Experience
Convey Health Solutions   August 2015 - Present
Global Response  November 2013 - October 2014
RaceTrac Petroleum  May 2014 - September 2014
Teleperformance  September 2011 - April 2012
Premier Women's Healthcare   November 2010 - September 2011

Skills
Customer Service, Retail, Cashiering, Cash Management, Technical Support, Medical Records, Medical Billing, Medical Terminology, Front Office, Call Centers, Telephone Skills, Teamwork, Data Entry, Fax, Multi-line Phone, Clerical Skills, Appointment Scheduling, Copying, Receptionist Duties, Microsoft Office 2007, Sales, Microsoft Office, PowerPoint, Customer Service..., Typing, Microsoft Word, Customer Satisfaction, Filing

Education
Broward Community College   2015 — 2016
Associate of Science (A.S.), Registered Nursing/Registered Nurse

Florida Education Center   2005 — 2006
Diploma, Medical/Clinical Assistant

Experience
Convey Health Solutions   April 2013 - Present
CVS Caremark Corporation  December 2005 - December 2012

Education
University of Phoenix   2006 — 2010
Bachelor of Business Administration (BBA), Business Administration and Management, General

Experience
Enterprise Holdings  April 2015 - Present
Convey Health Solutions   December 2013 - April 2015
Advanced Call Center Technologies  July 2013 - December 2013
Sitel  August 2012 - April 2013
Knoah Solutions  September 2011 - August 2012
Sitel  February 2008 - August 2011

Skills
Contact Centers, Coaching, Soft Skills, Performance Management, Transition Management, Team Management, Outsourcing, Process Management, Employee Engagement, Quality Assurance, Customer Satisfaction, Customer Experience

Education
Gallen College

Merced College

Experience
CONVEY HEALTH SOLUTIONS   January 2015 - Present
Patient Care Assistant   August 2007 - Present
FIVE STAR PREMIER RESIDENCE   January 2013 - January 2015
Tech Healthcare   January 2009 - January 2012
CENTURY OAKS ASSISTED LIVING   January 2009 - January 2012
GLOBAL MARKETING RESEARCH SERVICES   January 2007 - January 2010

Skills
Healthcare, Leadership, Home Care, Nonprofits, Healthcare Management, Elder Care, Data Analysis, Teamwork, Microsoft Excel, Research, Treatment, Medicine

Education
Florida Atlantic University   2011 — 2013
B.S, Health Administration

Florida Atlantic University   2011 — 2013
Bachelor of Science, Health Administration

Eastern State College   2008 — 2011
Associate of Arts, Business Administration

Experience
UnitedHealth Group  2015 - Present
Convey Health Solutions   August 2014 - March 2015
Homeland HealthCare, Inc.   March 2014 - July 2014
Western and Southern Life Financial Group   September 2013 - February 2014

Education
NAMSR

Tusculum College

Tusculum College
B.A, Management

Experience
Carnival Cruise Line  May 2015 - Present
Convey Health Solutions   March 2011 - January 2015
Stellar Talent   October 2002 - November 2012
On The Scene  February 2000 - February 2002
Mayflower Tours  June 1996 - April 1999

Skills
Social Media, Training, Process Improvement, Marketing Communications, Employee Engagement, Event Management, Visual Communication, Event Planning, Leadership Development, E-Learning, Microsoft Office, PowerPoint, Marketing Strategy, Training & Development, Graphic Design, Corporate Communications, Creative Services, Visual Storytelling, Presentation Development, Customer Presentations, Call Centers, Employee Training, Healthcare, Management, Operations Management, Program Management, Project Management, Sales, Strategic Planning, Leadership

Education
Northern Illinois University   1989 — 1993
BA, Art/Art Studies, General

Experience
Convey Health Solutions   December 2012 - Present
CorVel Corporation  January 2006 - December 2012
Ovations, UnitedHealth Group   January 2003 - January 2006
AvMed Health Plan  January 1998 - January 2003
Humana Health Care  January 1993 - January 1998
Humana Health Care  January 1990 - January 1993

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Outlook, English, Photoshop, Windows, Teaching, HTML, Call Centers, Customer Satisfaction, Process Improvement, Training, Management

Education
City University of New York-Herbert H. Lehman College
Bachelor of Arts (B.A.), Math/Education

Experience
ACE Group  June 2015 - Present
Sunshine Life And Health Advisors   October 2014 - Present
CONVEY Health Solutions   September 2014 - February 2015
Jaavier Perez, MD   August 2004 - March 2013

Skills
Healthcare, Medical Records, Health Education, Medicare, Nursing, Nutritional Counseling, Cpr Certified, Medical Terminology, Patient Education, Weight Training, Healthcare Management, Phlebotomy, Vital Signs, Lifestyle, Pain Management, EKG, Weight, Home Care, Patient Safety, HIPAA, Injury Prevention, Nutrition Education, Wellness, Nutrition, Hospitals

Education
Sullivan Cogliano Training Center   2013 — 2014
Office Proffesional and Accounting Specialist, Word Processing, Excell, P.Point, Access, Quick Books

Florida Career College-Miami   2003 — 2007
Associate's degree

Experience
Convey Health Solutions   April 2005 - Present
Financial Technology Inc.   June 2002 - April 2005
Compuware  April 1995 - June 2002
Square D Company  August 1994 - April 1995
IBM  June 1993 - August 1994

Skills
Object Oriented Design, JavaScript, ASP.NET, C#, Microsoft SQL Server, SDLC, TFS, SSRS, SSIS, Avaya Communication..., Business Analysis, Medicare Part D, Medicare Part B, XML, HIPAA X12 Protocols, NCPDP, Technical Documentation, Relational Databases, Data Analysis, Strategic Planning, Business Development, Process Improvement, Project Management, IT Project Leadership

Education
Purdue University   1989 — 1991
Master of Science (MS), Computer Science, 6.0 out of 6.0

Massachusetts Institute of Technology   1985 — 1989
Bachelor of Science (BS), Mathematics and Computer Science, 4.9 out of 5.0

Experience
UnitedHealth Group  January 2015 - Present
American Express  September 2013 - June 2014
Convey Health Solutions   March 2013 - August 2013
Walgreens  October 2010 - December 2012
Walgreens Health Initiatives  April 2009 - October 2010
Walgreens Health Initiatives  May 2007 - April 2009
DePaul University  January 2005 - May 2006
Takeda Pharmaceuticals  May 2004 - September 2004

Skills
Agile Methodologies, Visio, Testing, SDLC, HTML, Unix, Usability Testing, Quality Assurance, Java, XML, Windows, Software Documentation, Requirements Analysis, HP Quality Center, Quality Center, Integration, Software Quality..., User Acceptance Testing, Test Automation

Education
University of Massachusetts Lowell   2001 — 2004
Masters, Computer Science

Mumbai University   1997 — 2001
Bachelor of Engineering (B.E.), Computer Science

Experience
Uniform Advantage  January 2014 - Present
Convey Health Solutions   June 2013 - September 2013
Integrated Graphic Solutions   February 2012 - June 2013
JGA Marketing   2013 - 2013
Nice Branding Agency   2011 - 2011
Sezmi Inc  October 2009 - August 2010
Gulf Stream Media Group   July 2008 - September 2009

Skills
Graphic Design, Typography, Logo Design, Branding & Identity, Posters, Corporate Identity, Vector Illustration, Layout, Flyers, Business Cards, Brand Development, Catalogs, Image Manipulation, Retouching, Silhouette, Adobe Photoshop, Color Correction, Adobe Creative Suite, Multi-media Marketing..., InDesign, Photoshop, Advertising

Education
Art Institute of Fort Lauderdale   2005 — 2007
Bachelor of Science (B.S.), Graphic Design

Antonelli Institute   2002 — 2004
Associate of Science (A.S.), Graphic Design

OWTS   1999 — 2002
Diploma, Graphic Communications

Experience
Convey Health Solutions   August 2011 - Present
NationsHealth  2004 - 2009

Skills
Medicare, HIPAA, Healthcare, Medicaid, Medical Compliance, Health Insurance, Policy, Process Improvement, Healthcare Industry, Insurance

Education
Florida International University - College of Business Administration   1999 — 2003
Bachelor of Business Administration (BBA), Marketing

Caesar Rodney   1996 — 1999

Experience
Convey Health Solutions   2006 - Present
Virtual Imaging, a Canon USA Company  October 2005 - April 2006
Centerplate @ Jacob K Javits Convention Center   December 1991 - June 2005

Skills
Payroll, ADP Payroll, HRIS, Employee Benefits, Benefits Administration, Employee Relations, Financial Reporting, Human Resources, Customer Service, Process Improvement, Strategic Planning, Microsoft Office, Deferred Compensation, Microsoft Excel, Account Reconciliation, Outlook, Expenses, Garnishments, Bonus Programs, Accounting, Team Building, Supervisory Skills, Supervision, Staff Supervision, PowerPoint, Customer Engagement, Vlookup, Open Enrollment, New Hire Processes, Onboarding

Education
Baruch College, City University of New York (CUNY)
Bachelor's degree

Experience
Fiorella Insurance Agency, Inc.   September 2015 - Present
Convey Health Solutions   August 2013 - September 2015
Cross Academy   2014 - 2014
Aegis Communications  October 2009 - May 2011
The Longaberger Company  1998 - 2010
Treasure Coast Hospices   May 2008 - October 2008
QVC, ST. LUCIE   September 2003 - May 2008
Dynamic Systems Solutions  December 2000 - August 2003
Columbia County Board of Education  October 1999 - October 2000
Wackenhut  September 1998 - May 1999

Skills
Customer Service, Customer Satisfaction, Access, Call Center, Business Analysis, Retail, Team Building, Sales, Project Management, Windows, Microsoft Office, Consulting, Coaching, Call Centers, Change Management, Leadership, Event Planning, Public Speaking, Training, Process Improvement, Management, Software Documentation, Strategic Planning, Marketing

Education
Moore Solutions. Software Learning Center   2004 — 2005
Classes toward MCP

Florida Atlantic University   1981 — 1999
Art History, History, English

Lynn University   1978 — 1980
AALA, Art/English

The University of the Arts   1977 — 1978

Experience
B. Ottens LLC   December 2010 - Present
Convey Health Solutions   March 2013 - December 2014
Innovar Solutions  April 2012 - March 2013
Universal American  October 1994 - December 2010

Skills
Business Process..., Operations Management, Process Improvement, Vendor Management, Performance Improvement, Call Center, Outsourcing, BPO, Executive Management, Training, Cross-functional Team..., Call Centers, Medicare, Strategic Planning, Customer Experience, Performance Management, Change Management, Team Building, Business Analysis, Program Management, Insurance, CRM, Business Development, HIPAA, Start-ups, Management, Management Consulting, Leadership, Integration, Risk Management, Strategy, Customer Satisfaction, Leadership Development, Customer Retention, Project Management, Six Sigma, Forecasting, Health Insurance, Business Strategy, Healthcare, Employee Benefits, Team Leadership, Analysis, Managed Care, Quality Assurance, Workforce Management, Mergers & Acquisitions, Business Intelligence, Medicaid, Data Analysis

Education
Florida International University
Master of Science (MS)

University of California, San Diego
Certification, Emergency Nurse Specialist

University of Miami
Bachelor of Science (BS), Nursing/Registered Nurse

Experience
Convey Health Solutions   November 2014 - Present
Organo Gold -  February 2013 - November 2014
Teleperformance  February 2014 - June 2014
Holy Cross Hospital  April 2013 - November 2013
First Data Corporation  June 2012 - November 2012
Broward College  December 2010 - May 2012
HealthSouth Rehabilitation Hospital  April 2011 - October 2011
Baptist Health South Florida located in Miami, Florida  August 2009 - January 2011
Baptist Health South Florida, Doctor's Hospital   August 2009 - January 2011
UniVita/Atenda Healthcare Solutions   October 2008 - August 2009

Skills
Word, Research, Customer Service, Excel, PowerPoint, Microsoft Office, Healthcare, Customer Relations, Access, Writing, Outlook, Event Planning, Strategic Planning, Microsoft Excel, Marketing, Administrative..., Data Entry, Microsoft Word

Education
Broward College   2010 — 2012
Business, Supervision and Managment

Broward College   2008 — 2010
Associates of Arts, Health Services Administration

Atlantic Technical Center   2002 — 2003
Unit Coordinator

Experience
Convey Health Solutions   September 2015 - Present
Martin County Library   November 2010 - August 2014
Martin Memorial Health Systems  2009 - 2010
US Army  April 1999 - April 2003

Skills
bi-lingual..., 12years medical..., Office Administration, Event Management, Computer Literate, 4year ARMY MILITANT...

Education
Florida Atlantic University   2006 — 2010
Bachelor of Business Administration (BBA), Marketing

IRCC   2003 — 2006
Associate of Arts (AA), Business Administration and Management, General

Experience
RE247365.com/hchevolo   September 2014 - Present
Convey Health Solutions   September 2014 - Present
Teleperformance, USA  November 2010 - Present
Techzilla Tech Support  January 2013 - April 2013
Microsoft  November 2010 - November 2012
Acutec INC   June 1985 - August 1987
United States Air Force  May 1975 - May 1984

Skills
Change Management, Administrative Support, Hardware Support, Office 365, Android, Cloud Computing, Administrative..., Operating Systems, System Deployment, Program Management, Microsoft Exchange, Network Administration, Technical Support, Microsoft Certified..., Troubleshooting, VMware, SharePoint, Servers, Windows Server, VPN, Windows 7, XP, Start-ups, Hardware, TCP/IP, DNS, Microsoft Technologies, Virtualization, System Administration, Data Center, DHCP, Help Desk Support, Windows, Computer Hardware, IT Operations, Information Technology, OS X, HTML, Server Architecture, Powershell, IIS, Visual Basic, Network Security, Disaster Recovery, Security, Active Directory, Networking, IT Service Management, Microsoft SQL Server, Citrix

Education
ITT Technical Institute-Fort Lauderdale   2012 — 2014
Associate of Science (AS), Network and System Administration/Administrator

New York University   1973 — 1975
did not complete, Electrical Engineering

James Monroe High School   1969 — 1973
Diploma, Academic

Experience
Convey Health Solutions   August 2014 - Present
Florida Bracing Centers  December 2013 - July 2014
The Law Offices of Andreu & Palma   August 2012 - November 2013
New World Healthcare Center   May 2010 - June 2012
University of Miami, Miller School of Medicine  June 2005 - April 2010

Skills
Goal Oriented, Office Administration, Work Well Independently, Always Punctual, computer literate, Works well with people, Financial Reporting, Balancing Budgets, Organization, payment processing, Evaluated management..., Assisted with Outcome..., Development Projects, Microsoft Office, NextGen, Medisoft, QuickBooks

Education
Gold Coast Schools   2014 — 2014
2-40 License, Health Agent

Florida International University   2005 — 2006
Bachelor of Health and Urban Affairs, Health/Health Care Administration/Management

Florida A&M University   2000 — 2004
Health/Health Care Administration/Management

Experience
McKesson  July 2013 - Present
Convey Health Solutions   March 2009 - June 2013
AT&T  October 1996 - February 2009

Education
University of Massachusetts Lowell   1992 — 1994
Bachelor of Arts, Psychology

Fitchburg State University   1989 — 1991
Communication and Media Studies

Experience
Cigna  April 2014 - Present
Convey Health Solutions   June 2013 - April 2014
Convey Health Solutions   February 2013 - June 2013
Humana/CarePlus Health Plan   September 2012 - January 2013
Humana/CarePlus Health Plan   March 2011 - September 2012
Humana/CarePlus Health Plan   December 2010 - March 2011
Humana/CarePlus Health Plan   January 2008 - December 2010
Humana/CarePlus Health Plan   March 2007 - January 2008
Humana/CarePlus Health Plan   August 2006 - March 2007
Joseph S. Ramirez, P.C., L.L.O.   August 2004 - July 2006

Skills
HIPAA, Medicare, Medicaid, Data Entry, Outlook, Customer Service, Managed Care, Health Insurance, Call Center, Process Improvement, Team Building, Access, Healthcare, Insurance, Microsoft Office, Administrative..., Microsoft Excel, Microsoft Word, PowerPoint, Public Speaking, Hospitals, Photography, Data Analysis, Healthcare Management, Leadership, Legal Writing, Policy, Provider Relations, Appeals, HMO, Healthcare Industry, Medical Terminology, Healthcare Consulting, Medicare Part D, Utilization Management, Employee Benefits, Workers Compensation, Physician Relations, Training, Visio, Medical Billing, Benefits Administration, Performance Improvement, EHR, Healthcare Information..., Call Centers, Quality Improvement, Analysis, Physicians

Education
Florida International University   2012 — 2013
Master of Business Administration (MBA)

Creighton University   2005 — 2006

Creighton University   2003 — 2004

Florida International University   2001 — 2003
Bachelor of Science (BS)

Miami Dade College   1997 — 2000
Associate of Arts (AA)

Experience
Convey Health Solutions   June 2009 - Present
Aegis  October 2008 - February 2009
Self-Employed  September 1999 - January 2008

Skills
Microsoft Applications, Quailty Monitoring, Training, Team Leadership, Goal-driven leader, Operations Management, Writing, Providing team reporting, Medicare, Leadership

Education
University of Phoenix   2002 — 2007
Bachelor's degree, Business Administration and Management, General

Experience
Convey Health Solutions   November 2011 - March 2013
Convey Health Solutions   2011 - 2013

Skills
Three years call center..., Enrolled Medicare..., Qualified prospects..., I'm licensed in...

Education
Franklin University
Bachelor of Science (BSc), Business Administration and Management, General

University of West Florida
Life Science and Mathematics

Experience
Convey Health Solutions   July 2014 - June 2015
AppleOne Employment Services  October 2013 - April 2014
T.E.A.M. Security   August 2013 - October 2013
Yuma Union High School District  April 2008 - November 2008
Holiday Inn  June 2005 - October 2006
Spherion  January 2004 - February 2005
Advance PCS  January 2002 - January 2003
QWEST COMMUNICATIONS CORP  August 2001 - January 2002
Bank One  February 2000 - July 2001
Chase  April 1998 - December 2000

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets

Education
Arizona Western College   2005 — 2007
Associate’s Degree, Applied Sciences, A

Experience
Convey Health Solutions   September 2012 - Present
Convey Health Solutions   2012 - 2013
FPL  March 2012 - August 2012

Skills
CCNP Certified, ccna voice, ccna security, MCSE 2003, CCNP Voice

Education
Broward Community College   2000 — 2003
Associate's degree, Computer Science

Experience
Colonial Life  June 2014 - Present
Combined Insurance  August 2013 - June 2014
Convey Health Solutions   October 2008 - August 2013
American Express  July 1997 - July 2007

Education
Nova Southeastern University   1999 — 2001
Master of Business Administration (MBA), Business Administration and Management, General

Delaware State University
Bachelor's degree, Business, Management, Marketing, and Related Support Services

Experience
Convey Health Solutions   August 2012 - Present
Arizona Department of Corrections  February 2011 - February 2012
Advanced Call Center Technologies  October 2009 - June 2010

Skills
Clerical Skills, Computers, Bilingual-English/Spanis..., Customer Service, Internet

Education
Arizona Western College   2013 — 2015

San luis high school   2002 — 2006
High school diploma

Experience
Convey Health Solutions   September 2013 - November 2013
Advanced Call Center Technologies, LLC  August 2010 - June 2012
Department of Commerce  September 2009 - December 2009
Sears, Roebuck and Co.   March 2009 - August 2009

Skills
Customer Service, Call Centers, Sales, Invoicing, Customer Satisfaction, Data Entry, Healthcare, Microsoft Word, PowerPoint, Time Management

Education
Arizona Western College   2008 — 2013
Associate of Applied Science, Administration of Justice, 30+ credits

San Luis High School   2004 — 2008
High School Diploma, Graduate