Cooperative Response Center (CRC)

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Cooperative Response Center (CRC) Employees

Employee
Years
Job
Industry
Amy Ramsey Amy Ramsey Rochester, Minnesota Area Details
Amy Ramsey's Cooperative Response Center (CRC) Experience April 2000 - Present
Job Service Excellence Coordinator at Cooperative Response Center, Inc. (CRC)
Industry Telecommunications
Experience
Cooperative Response Center (CRC)   April 2000 - Present
Contempo Casuals  April 1998 - April 1999

Skills
Customer Service, Salesforce.com, Customer Satisfaction, Member Retention, Strategic Partnerships,..., Call Centers, Technical Support, Outlook, Troubleshooting, Leadership, Management, Team Leadership, Process Improvement, System Administration, Interviews, Training, Project Management, Microsoft Office, Team Building, Strategic Planning

Education
Riverland Community College   2012 — 2015
Associate's Degree, General Studies

Austin High School, Austin MN   1990 — 1993
High School Diploma, General Studies

Amanda Wencl Amanda Wencl Austin, Minnesota Details
Amanda Wencl's Cooperative Response Center (CRC) Experience January 2015 - Present
Job Service Excellence/Quality Assurance Coordinator at Cooperative Response Center (CRC)
Industry Consumer Services
Experience
Cooperative Response Center (CRC)   January 2015 - Present
Cooperative Response Center (CRC)   July 2012 - December 2014
Cooperative Response Center (CRC)   June 1998 - June 2012

Skills
Call Centers, Customer Satisfaction, Outlook, Customer Service, Microsoft Office, Coaching, Microsoft Excel, Quality Assurance, PowerPoint, Leadership, Six Sigma, Process Improvement

Education
Riverland Community College   2012 — 2015
Associate of Arts and Sciences (A.A.S.), Administrative Assistant and Secretarial Science, General, 3.24

Riverland Community College   2010 — 2014
Associate in Applied Science, Administrative Assistant and Secretarial Science, General

Melissa Haugen Melissa Haugen Austin, Minnesota Details
Melissa Haugen's Cooperative Response Center (CRC) Experience August 2000 - January 2007
Job Special Account Representative at Federated Insurance
Industry Insurance
Experience
Federated Insurance  September 2007 - Present
Charter Communications  April 2007 - September 2007
Cooperative Response Center (CRC)   August 2000 - January 2007

Skills
Customer Service, Insurance, Customer Satisfaction, Building Relationships, Underwriting, Teamwork, Microsoft Word, Team Building, Telephone Skills, Time Management, Outlook, Customer Retention, Call Centers, General Insurance, Property, Commercial Insurance, Leadership

Education
Western Governors University   2011 — 2014
Bachelor of Science (BS), Human Resources Management/Personnel Administration, General

Riverland Community College   1999 — 2001
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies

Jennifer Dessner Jennifer Dessner Rochester, Minnesota Area Details
Jennifer Dessner's Cooperative Response Center (CRC) Experience June 1998 - April 2002
Job Assistant Store Manager at Cambria
Industry Building Materials
Experience
Cambria  June 2014 - Present
Minnesota Proppant, LLC   August 2012 - May 2013
Kingsland Public Schools  December 2008 - October 2012
Avian Acres   2011 - 2012
Avian Acres   2011 - 2012
Mayo Clinic  April 2002 - October 2008
Cooperative Response Center (CRC)   June 1998 - April 2002

Skills
Project Management, Microsoft Office, Strategic Planning, Microsoft Excel, Corporate Communications, Project Planning, Management, Public Relations, Internal Communications, Marketing Communications, Business Strategy, Marketing Strategy, Microsoft Word, Social Media

Education
University of Wisconsin-Eau Claire   1993 — 1995
Bachelor of Arts - Public Relations/Administrative Management

Rochester Community and Technical College   1991 — 1993
Associate of Arts - Liberal Arts

Marcie D. Martin Marcie D. Martin Greater Minneapolis-St. Paul Area Details
Marcie D. Martin's Cooperative Response Center (CRC) Experience 2003 - 2006
Job Sr. Product Portfolio Manager at Xcel Energy
Industry Utilities
Experience
Xcel Energy  2008 - Present
Powel, Inc.   2006 - 2008
Cooperative Response Center (CRC)   2003 - 2006

Skills
Project Management, Sales, Business Analysis, Cross-functional Team..., Business Development, Change Management, Communication, Marketing, Management, Business Process..., Program Management, Process Improvement, Strategic Planning, Advertising, Product Management, Competitive Analysis, Leadership

Education
University of Minnesota - Carlson School of Management   2001 — 2003
MBA, Marketing, Strategic Management, International Business

University of Minnesota - Carlson School of Management   1996 — 1998
BSB, Marketing

University of Minnesota Duluth   1994 — 1996
Pre-Business

Rosalyn Grant-Warren, M.A. Rosalyn Grant-Warren, M.A. Little Rock, Arkansas Area Details
Rosalyn Grant-Warren, M.A.'s Cooperative Response Center (CRC) Experience June 2008 - July 2008
Job Owner at R. Warren, Inc.
Industry Human Resources
Experience
R. Warren, Inc.   March 1998 - Present
R. Warren, Inc.   March 1998 - Present
Applebee's  September 2008 - November 2008
Cooperative Response Center (CRC)   June 2008 - July 2008
Ross Stores, Inc.   April 2008 - May 2008
DS Waters  September 2007 - November 2007
Coca-Cola Enterprises  July 2007 - September 2007
Coca-Cola Refreshments  April 2007 - June 2007
Dillards  September 2006 - January 2007
Henry Ford Health System  August 2006 - September 2006

Skills
Employee Relations, Conflict Resolution, Change Management, Employee Engagement, Union Avoidance, HR Consulting, Performance Management, Leadership Development, Executive Coaching, Management Development, Executive Development, Labor Relations, Personnel Management, Union, Human Resources, Organizational..., Employment Law, Leadership, Talent Management, Strategy, Strategic Planning, Training, Program Management, Succession Planning, Organizational..., Management, Employee Training, Team Building

Education
Webster University   1993 — 1995
Master of Arts (M.A.), Human Resources Development, 3.8

Philander Smith College   1990 — 1992
Bachelor of Arts (B.A.), Business Administration and Management, General

Philander Smith College   1989 — 1992
Bachelor of Arts (B.A.), Business Administration and Management, General, 3.8

LRCH   1968 — 1971
High School, General Studies

Dunbar School

Holly Knowles Holly Knowles Dunlap, Tennessee Details
Holly Knowles's Cooperative Response Center (CRC) Experience April 2011 - Present
Job Customer Service Representative at Cooperative Response Center (CRC)
Industry Consumer Services
Experience
Cooperative Response Center (CRC)   April 2011 - Present
The Villages  December 1989 - December 2010

Skills
Sales, Customer Service, Real Estate, Call Centers

Education
Indian River Community College   1987 — 1989
Associate of Science (AS), Legal Secretarial Administration & Paralegal Science, 4.0

Meredith Manor International Equestrian Center   1974 — 1975
Riding Master, English Equitation

Janene Vossen Janene Vossen Mankato, Minnesota Details
Janene Vossen's Cooperative Response Center (CRC) Experience January 2015 - Present
Job Human Resource Development Generalist, Cooperative Response Center.
Industry Higher Education
Experience
Cooperative Response Center (CRC)   January 2015 - Present
Maverick Software Consulting  May 2014 - December 2014
Buffalo Wild Wings  May 2013 - June 2014
Buffalo Wild Wings  November 2012 - June 2014
Buffalo Wild Wings  December 2011 - June 2014

Skills
Human Resources, Time Management, Teamwork, Customer Service, Restaurants, PowerPoint, Microsoft Office, Leadership, Microsoft Word, Customer Satisfaction, Recruiting, Interviews, Training

Education
Minnesota State University, Mankato   2011 — 2014
Bachelor's Degree, Human Resources Management, 3.24

Kelly Keener Hill Kelly Keener Hill Pikeville, Tennessee Details
Kelly Keener Hill's Cooperative Response Center (CRC) Experience September 2014 - Present
Job CSR1 at Cooperative Response Center (CRC)
Industry Higher Education
Experience
Cooperative Response Center (CRC)   September 2014 - Present
Cato Corporation  July 2013 - September 2014
Fred's Inc.   September 1999 - October 2003

Skills
Management, Social Media, Higher Education, Microsoft Office, Research, Customer Service, Microsoft Word, Public Speaking, Microsoft Excel, Teaching, PowerPoint, Project Management

Education
Austin Peay State University   2015 — 2017
Bachelor's Degree, Information Systems

Chattanooga State Community College   2009 — 2013
Associate's Degree, General Studies

Christy Cartwright Christy Cartwright Dunlap, Tennessee Details
Christy Cartwright's Cooperative Response Center (CRC) Experience December 2011 - June 2012
Job Hire us! Let us help free up your time to do those things you enjoy :)
Industry Information Technology and Services
Experience
Honey Do's   August 2015 - Present
Thunder Creek Harley Davidson   March 2015 - Present
BHI Energy  June 2012 - Present
Cooperative Response Center (CRC)   December 2011 - June 2012

Skills
Visio, Software Documentation, Databases, Customer Service, Microsoft Office, Recruiting, Applicant Tracking..., Management, Networking, System Administration, Team Leadership, Training, Troubleshooting, Vendor Management, Contract Management, Process Improvement, Microsoft Project, Microsoft Excel, Microsoft Word, Outlook, Power Plants

Education
Columbia University   1996 — 1997

Chattanooga State Community College
General studies

Natalie Gifford Natalie Gifford Austin, Minnesota Details
Natalie Gifford's Cooperative Response Center (CRC) Experience May 2013 - Present
Job Human Resources Development Generalist at Cooperative Response Center (CRC)
Industry Human Resources
Experience
Cooperative Response Center (CRC)   May 2013 - Present
Cooperative Response Center (CRC)   December 2012 - May 2013
Cooperative Response Center (CRC)   April 2012 - December 2012
Buffalo Wild Wings  October 2009 - April 2012
Leisure Aquatic Products   January 2007 - July 2009

Skills
Time Management, Customer Service, Quickbooks, Multi Tasking, Microsoft Office, Employee Relations, QuickBooks, Recruiting, Human Resources, Payroll, Interviews, Call Centers, Hiring, Microsoft Word, Personnel Management, Performance Management, Employee Benefits, Outlook, Leadership

Education
Minnesota State University, Mankato   2008 — 2012
Bachelor of Science, Human Resource Management

Byron High School   2004 — 2008

Leah Ferch Leah Ferch Rochester, Minnesota Area Details
Leah Ferch's Cooperative Response Center (CRC) Experience February 2013 - Present
Job Marketing Manager at Cooperative Response Center (CRC)
Industry Marketing and Advertising
Experience
Cooperative Response Center (CRC)   February 2013 - Present
Mayo Clinic Health System Austin  August 2008 - February 2013
iDesigns by Leah   March 2006 - January 2013

Skills
Corporate Branding, Email Marketing, Direct Marketing, Brand Development, Brand Architecture, Social Media Marketing, Expositions, Exhibit Preparation, Salesforce Administrator, Brochures, Marketing, Layout, Advertising, Social Media, Newsletters, Sales

Education
Brown College   2004 — 2006
Associate of Science (A.S.), Visual Communications

Austin High School   2001 — 2004
High School Diploma, General Education

Laura Mellang Laura Mellang Austin, Minnesota Details
Laura Mellang's Cooperative Response Center (CRC) Experience January 2013 - Present
Job Central Station Coordinator at Cooperative Response Center (CRC)
Industry Consumer Services
Experience
Cooperative Response Center (CRC)   January 2013 - Present
Cooperative Response Center (CRC)   April 2007 - December 2012
Cooperative Response Center (CRC)   January 1999 - March 2007

Skills
Customer Service, Customer Satisfaction, Outlook, Microsoft Office, Team Building, Microsoft Excel, Administrative..., Process Scheduler, Troubleshooting, Invoicing, Office Administration, Security, Team Leadership, Microsoft Word, Data Entry

Education
Riverland Community College
Associate's Degree, Legal Administrative Assistant/Secretary

Justin Phillips, MBA Justin Phillips, MBA Madison, Wisconsin Area Details
Justin Phillips, MBA's Cooperative Response Center (CRC) Experience January 2004 - October 2005
Job IT Operations Manager, Unified Communications Group at CUNA Mutual Group
Industry Telecommunications
Experience
CUNA Mutual Group  September 2013 - Present
Phillips Technology Consulting   May 2009 - Present
CUNA Mutual Group  August 2012 - September 2013
TantaComm  August 2011 - March 2012
HP Enterprise Services  April 2010 - August 2011
Paragon Development Systems  2008 - 2009
Transcend Communications  November 2005 - July 2008
Venture Computer Systems  October 2005 - November 2006
Cooperative Response Center (CRC)   January 2004 - October 2005
Pemstar  2004 - 2005

Skills
Contact Center Design, Unified Communications, Telecommunications..., Telecommunications, BPO, Cisco, ShoreTel, Avaya, Telephony, SharePoint, PBX, Cisco Technologies, Virtualization, Call Center, VoIP, Call Centers, Business Process, Project Management, Troubleshooting, Information Technology, Technical Support, Management, Firewalls, Network Design, Leadership, Vendor Management, Infrastructure, IT Operations, IT Management, Data Center, Cloud Computing, HP, Disaster Recovery, Business Analysis, CRM, Integration, Networking

Education
Regis University   2009 — 2012
Master of Business Administration (MBA), Business Administration and Management, General

University of Phoenix
BS, Business Information Systems

Mark Colton Mark Colton Rochester, Minnesota Area Details
Mark Colton's Cooperative Response Center (CRC) Experience June 2009 - Present
Job Business Manager at Cooperative Response Center
Industry Utilities
Experience
Cooperative Response Center (CRC)   June 2009 - Present

Skills
Strategic Planning

Education
University of Iowa   1988 — 1992

Brad Fjelsta Brad Fjelsta Rochester, Minnesota Area Details
Brad Fjelsta's Cooperative Response Center (CRC) Experience November 2010 - Present
Job Senior Vice President at Cooperative Response Center (CRC)
Industry Telecommunications
Experience
Cooperative Response Center (CRC)   November 2010 - Present

Skills
Salesforce.com, Microsoft Office, Strategic Planning

Education
Minnesota State University, Mankato   1993 — 1997

Shawn Kuhn Shawn Kuhn Austin, Minnesota Details
Shawn Kuhn's Cooperative Response Center (CRC) Experience 2000 - 2006
Job Admin Asst at AdvisorNet Financial (CFS Company)
Industry Insurance
Experience
Appen (freelance, work from home)   December 2014 - Present
AdvisorNet Financial  May 2013 - August 2014
Federated Insurance  September 2006 - October 2012
Cooperative Response Center (CRC)   2000 - 2006

Skills
Property & Casualty..., Commercial Insurance, Insurance, Umbrella Insurance, General Insurance, Health Insurance, Workers Compensation, Commercial Lines, Liability, Legal Liability, Life Insurance, Claim, Call Centers, Customer Service, Microsoft Office, People-oriented, Phone Etiquette, Typing, 10 Key, Multi Tasking, Time Management

Education
Austin High School   1991 — 1995
Diploma

Riverland Community College
Associate of Arts (AA)

Lissa Giles Lissa Giles Charlotte, North Carolina Area Details
Lissa Giles's Cooperative Response Center (CRC) Experience 2001 - 2005
Job Quality Assurance Trainer at EnergyUnited
Industry Utilities
Experience
EnergyUnited  February 2005 - Present
Cooperative Response Center (CRC)   2001 - 2005

Skills
Process Improvement, Quality Assurance, Training, Customer Service, Project Management, Team Building, Change Management, Software Documentation, Strategic Planning, Call Centers, Visio, Testing, Procedural Documentation, Processes and Procedures, Event Management, Processes Development, Microsoft Office, Microsoft Excel, Microsoft Word, Supervisory Skills, VoIP, Employee Training, Development & delivery..., Electric Power, AMI, Meters, Smart Metering, Coaching, Leadership Development, Team Leadership, Outlook, PowerPoint, Creative Writing, Data Entry, Documentation

Education
Mitchell Community College   2014 — 2016
Business Administration and Management, General

Chattanooga State Community College

Sequatchie County High School
General

Phyllis Chaffin Phyllis Chaffin Chattanooga, Tennessee Area Details
Phyllis Chaffin's Cooperative Response Center (CRC) Experience March 2013 - June 2013
Job English Teacher
Industry Nonprofit Organization Management
Experience
Bledsoe County High School   August 2014 - Present
Cooperative Response Center (CRC)   March 2013 - June 2013
Sequatchie County Middle School   September 2012 - May 2013
Grundy County High School   August 2011 - May 2012
Caring Inc.  March 2008 - August 2011
Tennesse Temple University   August 2005 - June 2007

Skills
Non-profits, Editing, Community Outreach, Public Speaking, Grant Writing, Fundraising, Volunteer Management, Program Development, Research, Event Planning, Social Media, Public Relations, Copy Editing, Teaching, Newsletters

Education
The University of Tennessee at Chattanooga   1991 — 1993
MA, English

The University of Tennessee at Chattanooga   1988 — 1990
BA, Journalism

Chattanooga State   1986 — 1988
none, Journalism

Whitwell High School   1982 — 1986
diploma, academic

Kristina Hastings Kristina Hastings Austin, Minnesota Details
Kristina Hastings's Cooperative Response Center (CRC) Experience October 2002 - November 2009
Job Certified Nursing Assistant at Sacred Heart Nursing Home
Industry Hospital & Health Care
Experience
Sacred Heart Nursing Home  April 2014 - Present
Cooperative Response Center (CRC)   October 2002 - November 2009

Education
Riverland Community College   2011 — 2014
Associate's degree, Pre-Nursing Studies, GPA 3.85

Rod Ruch Rod Ruch Chattanooga, Tennessee Area Details
Rod Ruch's Cooperative Response Center (CRC) Experience December 2011 - April 2013
Job Computer Operator at Anthelio Healthcare Solutions
Industry Information Technology and Services
Experience
Cooperative Response Center (CRC)   December 2011 - April 2013
Unum  March 1987 - February 2010

Education
Chattanooga State Community College   2011 — 2012
Associate's degree, Network Management, 4.0

Southern Illinois University, Carbondale   1978 — 1982
B.S., Communications

Scott Dreyer Scott Dreyer Greater Minneapolis-St. Paul Area Details
Scott Dreyer's Cooperative Response Center (CRC) Experience May 1999 - October 2001
Job Engineering Technician II at Calamp
Industry Public Safety
Experience
Calamp  October 2003 - Present
Cooperative Response Center (CRC)   May 1999 - October 2001

Skills
Electronics, Test Equipment, Soldering, Troubleshooting, Multimeter, Calibration, Inspection, Schematic, Hand Tools, Engineering, Testing, Microsoft Office, Equipment Maintenance, Electro-mechanical, AutoCAD, Solidworks, AutoSketch, Visual Basic, Spectrum Analyzer, WiFi

Education
Riverland Community College   1999 — 2003
AAS, Industrial Electronics Technology/Technician

Hayfield High School

Casey Pruka Casey Pruka Rochester, Minnesota Details
Casey Pruka's Cooperative Response Center (CRC) Experience June 2009 - Present
Job Operator/Dispatcher at Cooperative Response Center (CRC)
Industry Consumer Services
Experience
Cooperative Response Center (CRC)   June 2009 - Present
Charter Communications  August 2008 - June 2009
culvers of Winona   March 2004 - April 2008

Skills
Customer Service, Microsoft Word, PowerPoint, Medical Terminology, Phone Etiquette, Transcription, Office Procedures, Photography

Education
Rochester Community and Technical College   2008 — 2012
Associate of Arts (A.A.), Medical Administrative/Executive Assistant and Medical Secretary

Minnesota State College-Southeast Technical   2004 — 2006
Associate's degree, General Sales, Merchandising and Related Marketing Operations

Lewiston Altura High

Jeff Langan Jeff Langan Austin, Minnesota Details
Jeff Langan's Cooperative Response Center (CRC) Experience April 2008 - Present
Job Help Desk Specialist at Cooperative Response Center (CRC)
Industry Consumer Services
Experience
Cooperative Response Center (CRC)   April 2008 - Present
Crenlo, LLC  April 2007 - March 2008
Think Mutual Bank  January 2000 - September 2006
Northfield Hospital & Clinics  April 1990 - January 2000

Skills
Help Desk Support, Computer Hardware, Technical Support, Healthcare Information..., Troubleshooting, Laptops, Computer Repair, Operating Systems

Education
Minnesota State University, Mankato   1987 — 1989
Bachelor's degree, Computer Science

Riverland Community College   1985 — 1987
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies

Chad Glaser Chad Glaser Chatfield, Minnesota Details
Chad Glaser's Cooperative Response Center (CRC) Experience October 2006 - September 2008
Job Network Administrator Manager
Industry Information Technology and Services
Experience
Agilis Company  2008 - 2013
Cooperative Response Center (CRC)   October 2006 - September 2008
Mayo Clinic  1999 - 2004

Skills
VMware ESX, VMware vSphere, VMware Workstation, VMware Infrastructure, A++, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft SQL Server, Microsoft Project, vCenter Server, VMware vCenter, Basic HTML, ASP, ASP.NET, CSS, 3Com NBX, Polycom Video..., IP PBX, PBX, Microsoft Exchange, POP3, SMTP, IMAP, Email, Credit Card Transaction..., Credit Card Terminals, Banking, Servers, System Administration, Network Administration, Server Administration, Microsoft Operating..., Windows Server, Windows 7, Windows XP, Windows Vista, Workstation..., Workstations, Dell Workstations, High Availability, High Performance..., Vulnerability Assessment, Nessus, Vulnerability Management, Vulnerability Scanning, Threat & Vulnerability..., Vulnerability Research, Video Camera, Video Servers

Education
Microsoft   1997 — 2015
MCP # 1393325 ,, Computer/Information Technology Administration and Management

Self Study   1999 — 2010
Computer Programming/Programmer, General

Comp TIA   1997 — 1997
A+ Certification

Rochester Community and Technical College   1989 — 1990
General Studies

Chosen Valley High School   1986 — 1989
Diploma