Cooperative Response Center (CRC)
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Cooperative Response Center (CRC) Employees
Cooperative Response Center (CRC) April 2000 - Present
Contempo Casuals April 1998 - April 1999
Skills
Customer Service, Salesforce.com, Customer Satisfaction, Member Retention, Strategic Partnerships,..., Call Centers, Technical Support, Outlook, Troubleshooting, Leadership, Management, Team Leadership, Process Improvement, System Administration, Interviews, Training, Project Management, Microsoft Office, Team Building, Strategic Planning
Education
Riverland Community College 2012 — 2015
Associate's Degree, General Studies
Austin High School, Austin MN 1990 — 1993
High School Diploma, General Studies
Cooperative Response Center (CRC) January 2015 - Present
Cooperative Response Center (CRC) July 2012 - December 2014
Cooperative Response Center (CRC) June 1998 - June 2012
Skills
Call Centers, Customer Satisfaction, Outlook, Customer Service, Microsoft Office, Coaching, Microsoft Excel, Quality Assurance, PowerPoint, Leadership, Six Sigma, Process Improvement
Education
Riverland Community College 2012 — 2015
Associate of Arts and Sciences (A.A.S.), Administrative Assistant and Secretarial Science, General, 3.24
Riverland Community College 2010 — 2014
Associate in Applied Science, Administrative Assistant and Secretarial Science, General
Federated Insurance September 2007 - Present
Charter Communications April 2007 - September 2007
Cooperative Response Center (CRC) August 2000 - January 2007
Skills
Customer Service, Insurance, Customer Satisfaction, Building Relationships, Underwriting, Teamwork, Microsoft Word, Team Building, Telephone Skills, Time Management, Outlook, Customer Retention, Call Centers, General Insurance, Property, Commercial Insurance, Leadership
Education
Western Governors University 2011 — 2014
Bachelor of Science (BS), Human Resources Management/Personnel Administration, General
Riverland Community College 1999 — 2001
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Cambria June 2014 - Present
Minnesota Proppant, LLC August 2012 - May 2013
Kingsland Public Schools December 2008 - October 2012
Avian Acres 2011 - 2012
Avian Acres 2011 - 2012
Mayo Clinic April 2002 - October 2008
Cooperative Response Center (CRC) June 1998 - April 2002
Skills
Project Management, Microsoft Office, Strategic Planning, Microsoft Excel, Corporate Communications, Project Planning, Management, Public Relations, Internal Communications, Marketing Communications, Business Strategy, Marketing Strategy, Microsoft Word, Social Media
Education
University of Wisconsin-Eau Claire 1993 — 1995
Bachelor of Arts - Public Relations/Administrative Management
Rochester Community and Technical College 1991 — 1993
Associate of Arts - Liberal Arts
Xcel Energy 2008 - Present
Powel, Inc. 2006 - 2008
Cooperative Response Center (CRC) 2003 - 2006
Skills
Project Management, Sales, Business Analysis, Cross-functional Team..., Business Development, Change Management, Communication, Marketing, Management, Business Process..., Program Management, Process Improvement, Strategic Planning, Advertising, Product Management, Competitive Analysis, Leadership
Education
University of Minnesota - Carlson School of Management 2001 — 2003
MBA, Marketing, Strategic Management, International Business
University of Minnesota - Carlson School of Management 1996 — 1998
BSB, Marketing
University of Minnesota Duluth 1994 — 1996
Pre-Business
R. Warren, Inc. March 1998 - Present
R. Warren, Inc. March 1998 - Present
Applebee's September 2008 - November 2008
Cooperative Response Center (CRC) June 2008 - July 2008
Ross Stores, Inc. April 2008 - May 2008
DS Waters September 2007 - November 2007
Coca-Cola Enterprises July 2007 - September 2007
Coca-Cola Refreshments April 2007 - June 2007
Dillards September 2006 - January 2007
Henry Ford Health System August 2006 - September 2006
Skills
Employee Relations, Conflict Resolution, Change Management, Employee Engagement, Union Avoidance, HR Consulting, Performance Management, Leadership Development, Executive Coaching, Management Development, Executive Development, Labor Relations, Personnel Management, Union, Human Resources, Organizational..., Employment Law, Leadership, Talent Management, Strategy, Strategic Planning, Training, Program Management, Succession Planning, Organizational..., Management, Employee Training, Team Building
Education
Webster University 1993 — 1995
Master of Arts (M.A.), Human Resources Development, 3.8
Philander Smith College 1990 — 1992
Bachelor of Arts (B.A.), Business Administration and Management, General
Philander Smith College 1989 — 1992
Bachelor of Arts (B.A.), Business Administration and Management, General, 3.8
LRCH 1968 — 1971
High School, General Studies
Dunbar School
Cooperative Response Center (CRC) April 2011 - Present
The Villages December 1989 - December 2010
Skills
Sales, Customer Service, Real Estate, Call Centers
Education
Indian River Community College 1987 — 1989
Associate of Science (AS), Legal Secretarial Administration & Paralegal Science, 4.0
Meredith Manor International Equestrian Center 1974 — 1975
Riding Master, English Equitation
Cooperative Response Center (CRC) January 2015 - Present
Maverick Software Consulting May 2014 - December 2014
Buffalo Wild Wings May 2013 - June 2014
Buffalo Wild Wings November 2012 - June 2014
Buffalo Wild Wings December 2011 - June 2014
Skills
Human Resources, Time Management, Teamwork, Customer Service, Restaurants, PowerPoint, Microsoft Office, Leadership, Microsoft Word, Customer Satisfaction, Recruiting, Interviews, Training
Education
Minnesota State University, Mankato 2011 — 2014
Bachelor's Degree, Human Resources Management, 3.24
Cooperative Response Center (CRC) September 2014 - Present
Cato Corporation July 2013 - September 2014
Fred's Inc. September 1999 - October 2003
Skills
Management, Social Media, Higher Education, Microsoft Office, Research, Customer Service, Microsoft Word, Public Speaking, Microsoft Excel, Teaching, PowerPoint, Project Management
Education
Austin Peay State University 2015 — 2017
Bachelor's Degree, Information Systems
Chattanooga State Community College 2009 — 2013
Associate's Degree, General Studies
Honey Do's August 2015 - Present
Thunder Creek Harley Davidson March 2015 - Present
BHI Energy June 2012 - Present
Cooperative Response Center (CRC) December 2011 - June 2012
Skills
Visio, Software Documentation, Databases, Customer Service, Microsoft Office, Recruiting, Applicant Tracking..., Management, Networking, System Administration, Team Leadership, Training, Troubleshooting, Vendor Management, Contract Management, Process Improvement, Microsoft Project, Microsoft Excel, Microsoft Word, Outlook, Power Plants
Education
Columbia University 1996 — 1997
Chattanooga State Community College
General studies
Cooperative Response Center (CRC) May 2013 - Present
Cooperative Response Center (CRC) December 2012 - May 2013
Cooperative Response Center (CRC) April 2012 - December 2012
Buffalo Wild Wings October 2009 - April 2012
Leisure Aquatic Products January 2007 - July 2009
Skills
Time Management, Customer Service, Quickbooks, Multi Tasking, Microsoft Office, Employee Relations, QuickBooks, Recruiting, Human Resources, Payroll, Interviews, Call Centers, Hiring, Microsoft Word, Personnel Management, Performance Management, Employee Benefits, Outlook, Leadership
Education
Minnesota State University, Mankato 2008 — 2012
Bachelor of Science, Human Resource Management
Byron High School 2004 — 2008
Cooperative Response Center (CRC) February 2013 - Present
Mayo Clinic Health System Austin August 2008 - February 2013
iDesigns by Leah March 2006 - January 2013
Skills
Corporate Branding, Email Marketing, Direct Marketing, Brand Development, Brand Architecture, Social Media Marketing, Expositions, Exhibit Preparation, Salesforce Administrator, Brochures, Marketing, Layout, Advertising, Social Media, Newsletters, Sales
Education
Brown College 2004 — 2006
Associate of Science (A.S.), Visual Communications
Austin High School 2001 — 2004
High School Diploma, General Education
Cooperative Response Center (CRC) January 2013 - Present
Cooperative Response Center (CRC) April 2007 - December 2012
Cooperative Response Center (CRC) January 1999 - March 2007
Skills
Customer Service, Customer Satisfaction, Outlook, Microsoft Office, Team Building, Microsoft Excel, Administrative..., Process Scheduler, Troubleshooting, Invoicing, Office Administration, Security, Team Leadership, Microsoft Word, Data Entry
Education
Riverland Community College
Associate's Degree, Legal Administrative Assistant/Secretary
CUNA Mutual Group September 2013 - Present
Phillips Technology Consulting May 2009 - Present
CUNA Mutual Group August 2012 - September 2013
TantaComm August 2011 - March 2012
HP Enterprise Services April 2010 - August 2011
Paragon Development Systems 2008 - 2009
Transcend Communications November 2005 - July 2008
Venture Computer Systems October 2005 - November 2006
Cooperative Response Center (CRC) January 2004 - October 2005
Pemstar 2004 - 2005
Skills
Contact Center Design, Unified Communications, Telecommunications..., Telecommunications, BPO, Cisco, ShoreTel, Avaya, Telephony, SharePoint, PBX, Cisco Technologies, Virtualization, Call Center, VoIP, Call Centers, Business Process, Project Management, Troubleshooting, Information Technology, Technical Support, Management, Firewalls, Network Design, Leadership, Vendor Management, Infrastructure, IT Operations, IT Management, Data Center, Cloud Computing, HP, Disaster Recovery, Business Analysis, CRM, Integration, Networking
Education
Regis University 2009 — 2012
Master of Business Administration (MBA), Business Administration and Management, General
University of Phoenix
BS, Business Information Systems
Cooperative Response Center (CRC) June 2009 - Present
Skills
Strategic Planning
Education
University of Iowa 1988 — 1992
Cooperative Response Center (CRC) November 2010 - Present
Skills
Salesforce.com, Microsoft Office, Strategic Planning
Education
Minnesota State University, Mankato 1993 — 1997
Appen (freelance, work from home) December 2014 - Present
AdvisorNet Financial May 2013 - August 2014
Federated Insurance September 2006 - October 2012
Cooperative Response Center (CRC) 2000 - 2006
Skills
Property & Casualty..., Commercial Insurance, Insurance, Umbrella Insurance, General Insurance, Health Insurance, Workers Compensation, Commercial Lines, Liability, Legal Liability, Life Insurance, Claim, Call Centers, Customer Service, Microsoft Office, People-oriented, Phone Etiquette, Typing, 10 Key, Multi Tasking, Time Management
Education
Austin High School 1991 — 1995
Diploma
Riverland Community College
Associate of Arts (AA)
EnergyUnited February 2005 - Present
Cooperative Response Center (CRC) 2001 - 2005
Skills
Process Improvement, Quality Assurance, Training, Customer Service, Project Management, Team Building, Change Management, Software Documentation, Strategic Planning, Call Centers, Visio, Testing, Procedural Documentation, Processes and Procedures, Event Management, Processes Development, Microsoft Office, Microsoft Excel, Microsoft Word, Supervisory Skills, VoIP, Employee Training, Development & delivery..., Electric Power, AMI, Meters, Smart Metering, Coaching, Leadership Development, Team Leadership, Outlook, PowerPoint, Creative Writing, Data Entry, Documentation
Education
Mitchell Community College 2014 — 2016
Business Administration and Management, General
Chattanooga State Community College
Sequatchie County High School
General
Bledsoe County High School August 2014 - Present
Cooperative Response Center (CRC) March 2013 - June 2013
Sequatchie County Middle School September 2012 - May 2013
Grundy County High School August 2011 - May 2012
Caring Inc. March 2008 - August 2011
Tennesse Temple University August 2005 - June 2007
Skills
Non-profits, Editing, Community Outreach, Public Speaking, Grant Writing, Fundraising, Volunteer Management, Program Development, Research, Event Planning, Social Media, Public Relations, Copy Editing, Teaching, Newsletters
Education
The University of Tennessee at Chattanooga 1991 — 1993
MA, English
The University of Tennessee at Chattanooga 1988 — 1990
BA, Journalism
Chattanooga State 1986 — 1988
none, Journalism
Whitwell High School 1982 — 1986
diploma, academic
Sacred Heart Nursing Home April 2014 - Present
Cooperative Response Center (CRC) October 2002 - November 2009
Education
Riverland Community College 2011 — 2014
Associate's degree, Pre-Nursing Studies, GPA 3.85
Cooperative Response Center (CRC) December 2011 - April 2013
Unum March 1987 - February 2010
Education
Chattanooga State Community College 2011 — 2012
Associate's degree, Network Management, 4.0
Southern Illinois University, Carbondale 1978 — 1982
B.S., Communications
Calamp October 2003 - Present
Cooperative Response Center (CRC) May 1999 - October 2001
Skills
Electronics, Test Equipment, Soldering, Troubleshooting, Multimeter, Calibration, Inspection, Schematic, Hand Tools, Engineering, Testing, Microsoft Office, Equipment Maintenance, Electro-mechanical, AutoCAD, Solidworks, AutoSketch, Visual Basic, Spectrum Analyzer, WiFi
Education
Riverland Community College 1999 — 2003
AAS, Industrial Electronics Technology/Technician
Hayfield High School
Cooperative Response Center (CRC) June 2009 - Present
Charter Communications August 2008 - June 2009
culvers of Winona March 2004 - April 2008
Skills
Customer Service, Microsoft Word, PowerPoint, Medical Terminology, Phone Etiquette, Transcription, Office Procedures, Photography
Education
Rochester Community and Technical College 2008 — 2012
Associate of Arts (A.A.), Medical Administrative/Executive Assistant and Medical Secretary
Minnesota State College-Southeast Technical 2004 — 2006
Associate's degree, General Sales, Merchandising and Related Marketing Operations
Lewiston Altura High
Cooperative Response Center (CRC) April 2008 - Present
Crenlo, LLC April 2007 - March 2008
Think Mutual Bank January 2000 - September 2006
Northfield Hospital & Clinics April 1990 - January 2000
Skills
Help Desk Support, Computer Hardware, Technical Support, Healthcare Information..., Troubleshooting, Laptops, Computer Repair, Operating Systems
Education
Minnesota State University, Mankato 1987 — 1989
Bachelor's degree, Computer Science
Riverland Community College 1985 — 1987
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Agilis Company 2008 - 2013
Cooperative Response Center (CRC) October 2006 - September 2008
Mayo Clinic 1999 - 2004
Skills
VMware ESX, VMware vSphere, VMware Workstation, VMware Infrastructure, A++, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft SQL Server, Microsoft Project, vCenter Server, VMware vCenter, Basic HTML, ASP, ASP.NET, CSS, 3Com NBX, Polycom Video..., IP PBX, PBX, Microsoft Exchange, POP3, SMTP, IMAP, Email, Credit Card Transaction..., Credit Card Terminals, Banking, Servers, System Administration, Network Administration, Server Administration, Microsoft Operating..., Windows Server, Windows 7, Windows XP, Windows Vista, Workstation..., Workstations, Dell Workstations, High Availability, High Performance..., Vulnerability Assessment, Nessus, Vulnerability Management, Vulnerability Scanning, Threat & Vulnerability..., Vulnerability Research, Video Camera, Video Servers
Education
Microsoft 1997 — 2015
MCP # 1393325 ,, Computer/Information Technology Administration and Management
Self Study 1999 — 2010
Computer Programming/Programmer, General
Comp TIA 1997 — 1997
A+ Certification
Rochester Community and Technical College 1989 — 1990
General Studies
Chosen Valley High School 1986 — 1989
Diploma