CORPORATE CALL CENTER
Description
Address: 725 W Skippack Pike, Blue Bell, PA 19422 Phone: (215) 646-5606Place name: Category: : Hours: : : Website: : : : Category: Marketing consultant Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. · Own this business?Add missing informationAdd business hours Unable to add this file. Please check that it is a valid photo. Add website Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a questionBe the first to ask a question Add a photoThanks for sharing!Your photo will be posted publicly on Google.Contribute MoreDoneUpload public photos of Corporate Call Center Inc Posting publicly on the Web Write a review Reviews Be the first to review
CORPORATE CALL CENTER List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at CORPORATE CALL CENTER. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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CORPORATE CALL CENTER Employees
Employee
Years
Job
Industry
Vernesther Mallard Vernesther Mallard's CORPORATE CALL CENTER Experience September 2010 - February 2013
Job Healthcare Adminsitrator
Industry Insurance
Experience
Corporate Call Center September 2010 - February 2013
ACS September 2009 - December 2009
Catholic Health Initiatives August 2008 - July 2009
Penncro Associates December 2007 - April 2008
Skills
Insurance Sales, A/R collections, Medical Billing, Third Party Collections, Customer Service, Call Centers, Medicare Part D, Medicare Advantage, Medicare, Insurance, Employee Benefits, Health Insurance, Claim, Sales, Property & Casualty..., Time Management
Education
Lincoln Technical Institute-Philadelphia 2006 — 2007
Certificate, Medical Coding and Billing, 3.99
Blue Ridge Job Corps 1994 — 1994
GED, General Studies, 3.75
Corporate Call Center September 2010 - February 2013
ACS September 2009 - December 2009
Catholic Health Initiatives August 2008 - July 2009
Penncro Associates December 2007 - April 2008
Skills
Insurance Sales, A/R collections, Medical Billing, Third Party Collections, Customer Service, Call Centers, Medicare Part D, Medicare Advantage, Medicare, Insurance, Employee Benefits, Health Insurance, Claim, Sales, Property & Casualty..., Time Management
Education
Lincoln Technical Institute-Philadelphia 2006 — 2007
Certificate, Medical Coding and Billing, 3.99
Blue Ridge Job Corps 1994 — 1994
GED, General Studies, 3.75
Carol Leister Carol Leister's CORPORATE CALL CENTER Experience May 2013 - Present
Job Sales Support at Corporate Call Center
Industry Health, Wellness and Fitness
Experience
Corporate Call Center May 2013 - Present
Skills
Customer Service
Education
Monmouth University 1985 — 1989
Bachelor of Arts (B.A.), Commuinications
Corporate Call Center May 2013 - Present
Skills
Customer Service
Education
Monmouth University 1985 — 1989
Bachelor of Arts (B.A.), Commuinications
Rachael Aronoff Rachael Aronoff's CORPORATE CALL CENTER Experience July 2012 - December 2012
Job Production Manager
Industry Consumer Services
Experience
Appliance Builders Wholesalers February 2013 - Present
Corporate Call Center July 2012 - December 2012
Star Career Academy March 2012 - December 2012
MSI International January 2012 - April 2012
Exquisite Hair Design May 2010 - November 2011
Fox SubAcute @ Clara Burke April 2009 - March 2010
Skills
Customer Service, Cosmetics, Beauty Industry, Microsoft Office, Skin Care, Marketing Strategy, Microsoft Excel, Retail, Makeup Artistry, Microsoft Word, PowerPoint, Social Media, Marketing, Sales Management, Strategic Planning, Sales, Hair Cutting
Education
Star Career Academy
Diploma, Cosmetology
TLC Institute
CNA License
Katharine Gibbs School
A.S, Business Administration
Appliance Builders Wholesalers February 2013 - Present
Corporate Call Center July 2012 - December 2012
Star Career Academy March 2012 - December 2012
MSI International January 2012 - April 2012
Exquisite Hair Design May 2010 - November 2011
Fox SubAcute @ Clara Burke April 2009 - March 2010
Skills
Customer Service, Cosmetics, Beauty Industry, Microsoft Office, Skin Care, Marketing Strategy, Microsoft Excel, Retail, Makeup Artistry, Microsoft Word, PowerPoint, Social Media, Marketing, Sales Management, Strategic Planning, Sales, Hair Cutting
Education
Star Career Academy
Diploma, Cosmetology
TLC Institute
CNA License
Katharine Gibbs School
A.S, Business Administration
Charles Baukman Charles Baukman's CORPORATE CALL CENTER Experience 2008 - 2011
Job Military Education Liaison at DeVry University
Industry Education Management
Experience
DeVry University January 2013 - Present
US Navy Reserve July 2003 - Present
Grand Canyon University August 2011 - December 2012
Grand Canyon University 2011 - 2012
Corporate call center 2008 - 2011
Strayer University July 2004 - August 2007
Skills
Leadership Development, Organizational..., Adult Education, Leadership, Staff Development, Admissions, Public Speaking, Military, Higher Education, Career Counseling, Training, Teaching
Education
Strayer University (VA) 1991 — 1997
Denison University 1982 — 1987
Bachelor of Arts (B.A.), English Language and Literature/Letters
Linked IN Seminar
DeVry University January 2013 - Present
US Navy Reserve July 2003 - Present
Grand Canyon University August 2011 - December 2012
Grand Canyon University 2011 - 2012
Corporate call center 2008 - 2011
Strayer University July 2004 - August 2007
Skills
Leadership Development, Organizational..., Adult Education, Leadership, Staff Development, Admissions, Public Speaking, Military, Higher Education, Career Counseling, Training, Teaching
Education
Strayer University (VA) 1991 — 1997
Denison University 1982 — 1987
Bachelor of Arts (B.A.), English Language and Literature/Letters
Linked IN Seminar
Valerie Kalup Valerie Kalup's CORPORATE CALL CENTER Experience August 2012 - April 2014
Job Help Desk Analyst Fuel Up to Play 60 at MMS Education
Industry Insurance
Experience
MMS Education May 2013 - Present
Corporate Call Center August 2012 - April 2014
Mutual of Omaha September 2010 - July 2012
New York Life Insurance Company 2012 - 2012
Connolly Healthcare June 2008 - August 2009
Apria Healthcare September 2006 - June 2008
Mercy Health System November 2002 - July 2006
Spectrum Administrators May 1999 - June 2002
Siemens Healthcare June 1997 - May 1999
HEALTH PARTNERS OF PHILA March 1993 - February 1997
Skills
Insurance, Employee Benefits, Health Insurance, Medicare, Call Centers, Managed Care, Life Insurance, Claim, Property & Casualty..., Coaching, Process Improvement, Access, HIPAA, Training, Financial Analysis, Term Life Insurance, Analysis, Customer Service, Disability Insurance, Medicaid, Software Documentation, Customer Retention, Brokers, Policy, Management, Benefits Administration, Budgets, Auditing, Outlook, Claims Management, Employee Training, Time Management, Fixed Annuities, Health Savings Accounts, Risk Management, Medical Billing, Program Management, Long-term Care, Workers Compensation, Sales, Whole Life, Accounts Receivable, Umbrella Insurance, Small Business, Commercial Insurance, Team Building, Leadership, Critical Illness, Designations:..., Designation: Certified...
Education
Bucks County Community College 1978 — 1982
none, Business Administration, 3.8
University of Pennsylvania 1969 — 1971
none, Psychology, 3.25
MMS Education May 2013 - Present
Corporate Call Center August 2012 - April 2014
Mutual of Omaha September 2010 - July 2012
New York Life Insurance Company 2012 - 2012
Connolly Healthcare June 2008 - August 2009
Apria Healthcare September 2006 - June 2008
Mercy Health System November 2002 - July 2006
Spectrum Administrators May 1999 - June 2002
Siemens Healthcare June 1997 - May 1999
HEALTH PARTNERS OF PHILA March 1993 - February 1997
Skills
Insurance, Employee Benefits, Health Insurance, Medicare, Call Centers, Managed Care, Life Insurance, Claim, Property & Casualty..., Coaching, Process Improvement, Access, HIPAA, Training, Financial Analysis, Term Life Insurance, Analysis, Customer Service, Disability Insurance, Medicaid, Software Documentation, Customer Retention, Brokers, Policy, Management, Benefits Administration, Budgets, Auditing, Outlook, Claims Management, Employee Training, Time Management, Fixed Annuities, Health Savings Accounts, Risk Management, Medical Billing, Program Management, Long-term Care, Workers Compensation, Sales, Whole Life, Accounts Receivable, Umbrella Insurance, Small Business, Commercial Insurance, Team Building, Leadership, Critical Illness, Designations:..., Designation: Certified...
Education
Bucks County Community College 1978 — 1982
none, Business Administration, 3.8
University of Pennsylvania 1969 — 1971
none, Psychology, 3.25
Reginald V. Cooper Jr., MHA Reginald V. Cooper Jr., MHA's CORPORATE CALL CENTER Experience September 2012 - Present
Job Admissions Director at Suburban Woods Health and Rehabilitation Center
Industry Hospital & Health Care
Experience
Suburban Woods Health and Rehabilitation Center June 2015 - Present
Corporate Call Center September 2012 - Present
HCR Manor Care December 2013 - June 2015
Philadelphia VA Medical Center March 2012 - August 2013
Jewish Family and Children's Service of Greater Philadelphia September 2011 - August 2013
Stith & Associates Health Insurance Agency January 2012 - November 2012
Charter School Services January 2010 - December 2010
US Census Bureau May 2010 - September 2010
Premier Immediate Medical Care May 2008 - August 2008
University of Pennsylvania Medical Center December 2006 - January 2007
Skills
Research, Microsoft Word, Public Speaking, Healthcare, PowerPoint, Sales, Recruiting
Education
Saint Joseph's University 2010 — 2012
Master of Science, Health Administration
Johnson C. Smith University 2004 — 2009
Bachelor of Science, General Science; Chemistry
Suburban Woods Health and Rehabilitation Center June 2015 - Present
Corporate Call Center September 2012 - Present
HCR Manor Care December 2013 - June 2015
Philadelphia VA Medical Center March 2012 - August 2013
Jewish Family and Children's Service of Greater Philadelphia September 2011 - August 2013
Stith & Associates Health Insurance Agency January 2012 - November 2012
Charter School Services January 2010 - December 2010
US Census Bureau May 2010 - September 2010
Premier Immediate Medical Care May 2008 - August 2008
University of Pennsylvania Medical Center December 2006 - January 2007
Skills
Research, Microsoft Word, Public Speaking, Healthcare, PowerPoint, Sales, Recruiting
Education
Saint Joseph's University 2010 — 2012
Master of Science, Health Administration
Johnson C. Smith University 2004 — 2009
Bachelor of Science, General Science; Chemistry
Renegade Masta Renegade Masta's CORPORATE CALL CENTER Experience January 2009 - January 2009
Job DJ/CFO of thaconnect.org/ CEO of www.renegademasta.com/Audio Engineer/Video Editor
Industry Broadcast Media
Experience
West Corporation January 2011 - January 2011
Alarm Capital Alliance January 2010 - January 2011
Corporate Call Center January 2009 - January 2009
Kelly Services January 2007 - January 2009
Rent A Center January 2008 - January 2008
Delaware River Port Authority January 2001 - January 2004
Skills
Radio, Audio Editing, Adobe Audition, Voice Over, Sound, Video Production, DJ, Video Editing, Emcee, Broadcast Journalism, Media Production, Recording, Audio Engineering, Voice Acting, Journalism, Music Production, Music Industry, Broadcast Television, Audio Post Production, Sound Editing, Podcasting, Sound Design, Sales
Education
Edinboro University of Pennsylvania 2001 — 2007
speech communications, Broadcast Journalism
Edinboro University of Pennsylvania
B.A, Speech Communications
West Corporation January 2011 - January 2011
Alarm Capital Alliance January 2010 - January 2011
Corporate Call Center January 2009 - January 2009
Kelly Services January 2007 - January 2009
Rent A Center January 2008 - January 2008
Delaware River Port Authority January 2001 - January 2004
Skills
Radio, Audio Editing, Adobe Audition, Voice Over, Sound, Video Production, DJ, Video Editing, Emcee, Broadcast Journalism, Media Production, Recording, Audio Engineering, Voice Acting, Journalism, Music Production, Music Industry, Broadcast Television, Audio Post Production, Sound Editing, Podcasting, Sound Design, Sales
Education
Edinboro University of Pennsylvania 2001 — 2007
speech communications, Broadcast Journalism
Edinboro University of Pennsylvania
B.A, Speech Communications
Claudia Timbo Claudia Timbo's CORPORATE CALL CENTER Experience July 2002 - December 2010
Job Entrepreneur | Call Center Expert | Promoting Business Growth Through Call Campaigns | Inbound & Outbound
Industry Telecommunications
Experience
CompanyVoice, LLC May 2012 - Present
Corporate Call Center July 2002 - December 2010
Procall Teleservices August 1997 - December 2001
Skills
Entrepreneur, Start-ups, Call Center, Strategic Planning, Public Speaking, Marketing Strategy, Public Relations, Social Media, Marketing, Negotiation, Marketing Communications, Customer Service, Sales Management, Lead Generation, Inbound Lead Generation, Outbound Marketing, Cold Calling, Call Processing, Call Logging, Call Center Development, Answering Phones, Answering Telephones, Entrepreneurship, New Business Development, Mentoring, Strategy, Leadership, Training, Business Development, Sales, Insurance, Team Building, Human Resources, Leadership Development, Management Consulting, Management, Program Management, Call Centers, Market Research, Telephone Skills, Recruiting, Healthcare, Mergers & Acquisitions, Customer Retention, Coaching, Customer Satisfaction, Strategic Partnerships, Talent Management, Nonprofits, CRM
Education
Seton Hall University
Bachelor of Science (BS), Education
CompanyVoice, LLC May 2012 - Present
Corporate Call Center July 2002 - December 2010
Procall Teleservices August 1997 - December 2001
Skills
Entrepreneur, Start-ups, Call Center, Strategic Planning, Public Speaking, Marketing Strategy, Public Relations, Social Media, Marketing, Negotiation, Marketing Communications, Customer Service, Sales Management, Lead Generation, Inbound Lead Generation, Outbound Marketing, Cold Calling, Call Processing, Call Logging, Call Center Development, Answering Phones, Answering Telephones, Entrepreneurship, New Business Development, Mentoring, Strategy, Leadership, Training, Business Development, Sales, Insurance, Team Building, Human Resources, Leadership Development, Management Consulting, Management, Program Management, Call Centers, Market Research, Telephone Skills, Recruiting, Healthcare, Mergers & Acquisitions, Customer Retention, Coaching, Customer Satisfaction, Strategic Partnerships, Talent Management, Nonprofits, CRM
Education
Seton Hall University
Bachelor of Science (BS), Education
Ed Snow Ed Snow's CORPORATE CALL CENTER Experience August 2011 - January 2012
Job Data Analyst at Lincoln Financial Group
Industry Information Technology and Services
Experience
Lincoln Financial Group November 2013 - Present
Ed Snow Consulting 2002 - Present
National MS Society February 2002 - Present
Corporate Call Center August 2011 - January 2012
Career Success Group 2011 - 2012
Unisys Corp July 1987 - August 2001
Unisys Corporation January 1987 - January 2001
Unisys July 1987 - 2001
United States Air Force February 1979 - July 1987
U.S. Air Force February 1979 - July 1987
Skills
SQL Server, Excel, Access, C, Unix, Ksh, T-SQL, Medicare Part D, Medicare, Microsoft Excel, Microsoft SQL Server, Databases, Data Analysis, Program Management, Oracle, Analysis, Training, Data Warehousing, Windows, Security, Requirements Analysis, Management, System Administration, Team Leadership, CRM, Project Management, Leadership, Technical Writing, Software Documentation, Process Improvement, Project Planning, MS Project, Strategic Planning, SharePoint, Integration, Networking, Fundraising, Troubleshooting, Quality Assurance, Team Building, Business Analysis, Vendor Management, SDLC, Visual Basic, Requirements Gathering, Business Intelligence, Programming, IT Management
Education
Strayer University 1995 — 1998
Bachelor's degree, Computer Information Systems
Strayer University 1995 — 1998
BS, Computer Science
Strayer University-Maryland 1994 — 1998
BS, Computer Science
Community College of the Air Force, Maxwell Air Force 1983 — 1986
Associate's Degree, Administration
Community College of the US Air Force 1979 — 1986
A.A., Administration
Lincoln High School 1972 — 1975
H.S. Diploma
Lincoln Financial Group November 2013 - Present
Ed Snow Consulting 2002 - Present
National MS Society February 2002 - Present
Corporate Call Center August 2011 - January 2012
Career Success Group 2011 - 2012
Unisys Corp July 1987 - August 2001
Unisys Corporation January 1987 - January 2001
Unisys July 1987 - 2001
United States Air Force February 1979 - July 1987
U.S. Air Force February 1979 - July 1987
Skills
SQL Server, Excel, Access, C, Unix, Ksh, T-SQL, Medicare Part D, Medicare, Microsoft Excel, Microsoft SQL Server, Databases, Data Analysis, Program Management, Oracle, Analysis, Training, Data Warehousing, Windows, Security, Requirements Analysis, Management, System Administration, Team Leadership, CRM, Project Management, Leadership, Technical Writing, Software Documentation, Process Improvement, Project Planning, MS Project, Strategic Planning, SharePoint, Integration, Networking, Fundraising, Troubleshooting, Quality Assurance, Team Building, Business Analysis, Vendor Management, SDLC, Visual Basic, Requirements Gathering, Business Intelligence, Programming, IT Management
Education
Strayer University 1995 — 1998
Bachelor's degree, Computer Information Systems
Strayer University 1995 — 1998
BS, Computer Science
Strayer University-Maryland 1994 — 1998
BS, Computer Science
Community College of the Air Force, Maxwell Air Force 1983 — 1986
Associate's Degree, Administration
Community College of the US Air Force 1979 — 1986
A.A., Administration
Lincoln High School 1972 — 1975
H.S. Diploma
Reine-Elodie Koffi,MS, RHIA, CCS's CORPORATE CALL CENTER Experience September 2010 - October 2011
Job HIM Manager at Vascular Access Centers
Industry Hospital & Health Care
Experience
Vascular Access Centers March 2014 - Present
SePHIMA July 2014 - June 2015
LifeCare Hospitals of Chester County April 2013 - March 2014
Christiana Care Health System July 2012 - March 2013
Christiana Care Health System April 2012 - May 2012
Aristacare at Meadow Springs August 2011 - May 2012
Corporate Call Center September 2010 - October 2011
Abington Memorial Hospital, Abington, Pennsylvania January 2011 - April 2011
Skills
Healthcare Consulting, EHR, Medical Compliance, EMR, ICD-9, Health Information..., HIPAA, Healthcare Information..., Cerner, Medical Terminology, Medical Coding, CPT, Medical Records, Healthcare, Healthcare Management, Hospitals, Revenue Cycle, Informatics, Inpatient, Medicare, Insurance, ICD-9-CM, Software Documentation, Data Entry, Data Analysis, Microsoft Word, PowerPoint, Microsoft Excel, Access, Customer Service, CPOE, RHIA, Visio, Healthcare Industry, Project Management
Education
Temple University 2012 — 2015
Master of Science (M.S.), Health Informatics
Temple University 2010 — 2012
Bachelor of Science (B.S.), Health Information Management, 3.58
Camden County College 2004 — 2008
AS., Biology
Vascular Access Centers March 2014 - Present
SePHIMA July 2014 - June 2015
LifeCare Hospitals of Chester County April 2013 - March 2014
Christiana Care Health System July 2012 - March 2013
Christiana Care Health System April 2012 - May 2012
Aristacare at Meadow Springs August 2011 - May 2012
Corporate Call Center September 2010 - October 2011
Abington Memorial Hospital, Abington, Pennsylvania January 2011 - April 2011
Skills
Healthcare Consulting, EHR, Medical Compliance, EMR, ICD-9, Health Information..., HIPAA, Healthcare Information..., Cerner, Medical Terminology, Medical Coding, CPT, Medical Records, Healthcare, Healthcare Management, Hospitals, Revenue Cycle, Informatics, Inpatient, Medicare, Insurance, ICD-9-CM, Software Documentation, Data Entry, Data Analysis, Microsoft Word, PowerPoint, Microsoft Excel, Access, Customer Service, CPOE, RHIA, Visio, Healthcare Industry, Project Management
Education
Temple University 2012 — 2015
Master of Science (M.S.), Health Informatics
Temple University 2010 — 2012
Bachelor of Science (B.S.), Health Information Management, 3.58
Camden County College 2004 — 2008
AS., Biology
Frankie Robinson Frankie Robinson's CORPORATE CALL CENTER Experience August 2011 - December 2011
Job Rehabilitation Counselor at Horizon House, Inc.
Industry Health, Wellness and Fitness
Experience
Horizon House, Inc. June 2014 - Present
The Wedge Medical Center September 2011 - August 2013
Corporate Call Center August 2011 - December 2011
Skills
Crisis Intervention, Social Services, Case Management, Motivational..., Group Therapy, Mental Health Counseling, Mental Health, Behavioral Health, CBT, Anger Management, Interventions, Individual Counselling
Education
Chestnut Hill College 2009 — 2011
Bachelor of Science (BS), Human Services, General, 3.85
Horizon House, Inc. June 2014 - Present
The Wedge Medical Center September 2011 - August 2013
Corporate Call Center August 2011 - December 2011
Skills
Crisis Intervention, Social Services, Case Management, Motivational..., Group Therapy, Mental Health Counseling, Mental Health, Behavioral Health, CBT, Anger Management, Interventions, Individual Counselling
Education
Chestnut Hill College 2009 — 2011
Bachelor of Science (BS), Human Services, General, 3.85
Anne Marie Kelly Anne Marie Kelly's CORPORATE CALL CENTER Experience August 2014 - Present
Job Client Satisfaction and UpSell Specialist
Industry Insurance
Experience
Corporate Call Center August 2014 - Present
Independence Blue Cross July 2013 - July 2014
Harte-Hanks, Inc. February 2012 - August 2012
Vetstreet June 2010 - February 2012
Unum January 2002 - January 2006
Model Consulting, Inc. May 1999 - October 2000
Aetna October 1989 - May 1997
Skills
Employee Benefits, Ancillary Benefits, Health & Welfare..., Key Account Management, Up-selling, Cross Selling, Building Relationships, Multi Tasking, Consultative Selling..., Smiling, Effective Listener, Volunteerism, Insurance, Account Management, Program Management, Management, Health Insurance, Customer Satisfaction, Disability Insurance, Sales, Strategic Planning, Coaching, Marketing, Sales Operations, Customer Retention, Volunteering, CRM, Training
Education
Bucks County Community College 2006 — 2009
Corporate Call Center August 2014 - Present
Independence Blue Cross July 2013 - July 2014
Harte-Hanks, Inc. February 2012 - August 2012
Vetstreet June 2010 - February 2012
Unum January 2002 - January 2006
Model Consulting, Inc. May 1999 - October 2000
Aetna October 1989 - May 1997
Skills
Employee Benefits, Ancillary Benefits, Health & Welfare..., Key Account Management, Up-selling, Cross Selling, Building Relationships, Multi Tasking, Consultative Selling..., Smiling, Effective Listener, Volunteerism, Insurance, Account Management, Program Management, Management, Health Insurance, Customer Satisfaction, Disability Insurance, Sales, Strategic Planning, Coaching, Marketing, Sales Operations, Customer Retention, Volunteering, CRM, Training
Education
Bucks County Community College 2006 — 2009
Carla Tyler-Polsz Carla Tyler-Polsz's CORPORATE CALL CENTER Experience September 2014 - November 2014
Job Licensed Health Care Insurance Telesales Agent
Industry Insurance
Experience
At Home March 2012 - Present
Corporate Call Center September 2014 - November 2014
Corporate Call Center, Inc. December 2013 - May 2014
Corporate Call Center, Inc. November 2013 - December 2013
Corporate Call Center, Inc. September 2013 - November 2013
Corporate Call Center, Inc. September 2012 - December 2012
Drexel University College of Medicine June 1995 - May 2010
Temple University School of Medicine January 1994 - May 1995
Connective Tissue Research Institute 1990 - 1993
Skills
Licensed Health..., Medicare Part D, Medicare Prescription..., Inbound telesales, Medicare, Telesales, Customer Service..., Billing Representative, Electronic Payment..., Clean Room Environments, Affordable Care Act, Call Centers, Five-9, Outbound Telesales, Appointment Setting, Ordering, Supply Ordering, Supply Inventory, Microsoft Office, Microsoft Word, Microsoft Excel, Staff Training, Adherent mammalian cell..., Mammalian Cell Culture, Primary Cell Culture, Cell Culture, Tissue Culture, Microscopy, Aseptic Technique, Dissection of embryonic..., Maintained transgenic..., Bred rodents for timed..., Dissection, Laboratory, Customer Service
Education
Temple University 1989 — 1993
Bachelor of Science, Biology
Delaware County Community College 1987 — 1989
Associate in Science, Natural Science
Delaware County Community College
Associate in Applied Science, Accounting
At Home March 2012 - Present
Corporate Call Center September 2014 - November 2014
Corporate Call Center, Inc. December 2013 - May 2014
Corporate Call Center, Inc. November 2013 - December 2013
Corporate Call Center, Inc. September 2013 - November 2013
Corporate Call Center, Inc. September 2012 - December 2012
Drexel University College of Medicine June 1995 - May 2010
Temple University School of Medicine January 1994 - May 1995
Connective Tissue Research Institute 1990 - 1993
Skills
Licensed Health..., Medicare Part D, Medicare Prescription..., Inbound telesales, Medicare, Telesales, Customer Service..., Billing Representative, Electronic Payment..., Clean Room Environments, Affordable Care Act, Call Centers, Five-9, Outbound Telesales, Appointment Setting, Ordering, Supply Ordering, Supply Inventory, Microsoft Office, Microsoft Word, Microsoft Excel, Staff Training, Adherent mammalian cell..., Mammalian Cell Culture, Primary Cell Culture, Cell Culture, Tissue Culture, Microscopy, Aseptic Technique, Dissection of embryonic..., Maintained transgenic..., Bred rodents for timed..., Dissection, Laboratory, Customer Service
Education
Temple University 1989 — 1993
Bachelor of Science, Biology
Delaware County Community College 1987 — 1989
Associate in Science, Natural Science
Delaware County Community College
Associate in Applied Science, Accounting
Paul Stein Paul Stein's CORPORATE CALL CENTER Experience September 2011 - February 2014
Job Operations Manager at Direct Benefit Advisors
Industry Marketing and Advertising
Experience
Direct Benefit Advisors August 2014 - Present
Stein Benefits January 2010 - Present
Aflac September 2009 - December 2014
Corporate Call Center September 2011 - February 2014
Aflac May 2010 - January 2013
CBS Radio August 2006 - February 2009
Radio One Philadelphia 2004 - 2006
Beasley Broadcasting Philadelphia 2001 - 2004
Skills
Accident, Cancer, Employee Benefits, Health Insurance, Insurance, Health Plans/Options..., Management, Sales, Retirement, Retirement Planning, Training, Leadership, Healthcare, Disability Insurance, Medicare, Life Insurance, Marketing
Education
Temple University
BA, Communications
Direct Benefit Advisors August 2014 - Present
Stein Benefits January 2010 - Present
Aflac September 2009 - December 2014
Corporate Call Center September 2011 - February 2014
Aflac May 2010 - January 2013
CBS Radio August 2006 - February 2009
Radio One Philadelphia 2004 - 2006
Beasley Broadcasting Philadelphia 2001 - 2004
Skills
Accident, Cancer, Employee Benefits, Health Insurance, Insurance, Health Plans/Options..., Management, Sales, Retirement, Retirement Planning, Training, Leadership, Healthcare, Disability Insurance, Medicare, Life Insurance, Marketing
Education
Temple University
BA, Communications
Owhens Delva Owhens Delva's CORPORATE CALL CENTER Experience October 2011 - December 2011
Job Consumer Services
Industry Consumer Services
Experience
Connect America Medical Alert Company March 2015 - Present
Quality Care Resource & Referral Services, Inc November 2012 - July 2014
Pieces of the Puzzle Learning Center August 2012 - November 2012
Holiday Inn March 2012 - June 2012
Corporate Call Center October 2011 - December 2011
Maximus Federal Services King of Prussia, PA February 2006 - November 2008
Skills
Training, Data Entry, Customer Service, Payroll, Budgets, Insurance, Microsoft Excel, Fax, Outlook, Healthcare, Process Scheduler, Analysis, Microsoft Word, Public Speaking, Nonprofits, Sales, Management, Filing, Microsoft Office, Strategic Planning, Time Management
Education
Community College of Philadelphia
Associate of Arts Degree, Architecture
Rising Spirit Institute of Natural Health
Connect America Medical Alert Company March 2015 - Present
Quality Care Resource & Referral Services, Inc November 2012 - July 2014
Pieces of the Puzzle Learning Center August 2012 - November 2012
Holiday Inn March 2012 - June 2012
Corporate Call Center October 2011 - December 2011
Maximus Federal Services King of Prussia, PA February 2006 - November 2008
Skills
Training, Data Entry, Customer Service, Payroll, Budgets, Insurance, Microsoft Excel, Fax, Outlook, Healthcare, Process Scheduler, Analysis, Microsoft Word, Public Speaking, Nonprofits, Sales, Management, Filing, Microsoft Office, Strategic Planning, Time Management
Education
Community College of Philadelphia
Associate of Arts Degree, Architecture
Rising Spirit Institute of Natural Health
Kelly Rippert's CORPORATE CALL CENTER Experience October 2012 - Present
Job IT Support/Waitress
Industry Restaurants
Experience
Corporate Call Center October 2012 - Present
Darden Restaurants May 2008 - Present
Corporate Call Center August 2012 - October 2012
Corporate Call Center, Inc. September 2010 - April 2012
Skills
Customer Service, Restaurants, Word, Call Center, Inventory Management, Microsoft Office, PowerPoint, Data Entry, Microsoft Excel, File Management, Sales, Social Media, Event Management, Public Relations, Call Centers, Coaching, Customer Satisfaction, Insurance, Management, Microsoft Word, Training
Education
Art Institute of Philadelphia 2004 — 2006
Diploma, Baking and Pastry Arts
North Penn High School 2001 — 2004
GED
Montgomery County Community College
Microsoft Word 2010, A
Corporate Call Center October 2012 - Present
Darden Restaurants May 2008 - Present
Corporate Call Center August 2012 - October 2012
Corporate Call Center, Inc. September 2010 - April 2012
Skills
Customer Service, Restaurants, Word, Call Center, Inventory Management, Microsoft Office, PowerPoint, Data Entry, Microsoft Excel, File Management, Sales, Social Media, Event Management, Public Relations, Call Centers, Coaching, Customer Satisfaction, Insurance, Management, Microsoft Word, Training
Education
Art Institute of Philadelphia 2004 — 2006
Diploma, Baking and Pastry Arts
North Penn High School 2001 — 2004
GED
Montgomery County Community College
Microsoft Word 2010, A
Sandy Sherow, CRP, GMS, SRES Sandy Sherow, CRP, GMS, SRES's CORPORATE CALL CENTER Experience September 2010 - November 2010
Job Sales Associate at Long & Foster Real Estate
Industry Real Estate
Experience
Homarc - Home Marketing Consultants (Senior Care Move-In, Transition Services) April 2013 - April 2014
The Carney Group November 2012 - December 2012
DBM, Worldwide management consulting firm, providing employee transition development and services November 2010 - October 2011
Corporate Call Center September 2010 - November 2010
Long & Foster February 2007 - June 2009
Employee Transfer Corporation April 2005 - February 2007
Employee Transfer Corporation January 1999 - April 2005
Prudential Preferred Properties May 1987 - January 1999
Skills
Account Management, New Business Development, Project Coordination, Communication, Client Retention, Sales Support, Task Management, Team Oriented, Client Liaison, Maintaining Strong..., Professional Services, Training Development..., Data Management and..., Presentation Development, Microsoft Technologies, Policy Review and..., Employee Benefits, Business Development, Customer Retention, Selling, Human Resources, Project Management, Sales Operations, Team-oriented, Customer Satisfaction, Policy, Building Relationships, Customer Service, Senior Transition..., Fundraising, Leadership, Sales, CRM
Education
Cabrini College
Business Administration Certification
Michigan State University
Oakland University
State Pennsylvania
Real Estate License, Health and Accident Insurance License
State of Delaware
Real Estate License
Homarc - Home Marketing Consultants (Senior Care Move-In, Transition Services) April 2013 - April 2014
The Carney Group November 2012 - December 2012
DBM, Worldwide management consulting firm, providing employee transition development and services November 2010 - October 2011
Corporate Call Center September 2010 - November 2010
Long & Foster February 2007 - June 2009
Employee Transfer Corporation April 2005 - February 2007
Employee Transfer Corporation January 1999 - April 2005
Prudential Preferred Properties May 1987 - January 1999
Skills
Account Management, New Business Development, Project Coordination, Communication, Client Retention, Sales Support, Task Management, Team Oriented, Client Liaison, Maintaining Strong..., Professional Services, Training Development..., Data Management and..., Presentation Development, Microsoft Technologies, Policy Review and..., Employee Benefits, Business Development, Customer Retention, Selling, Human Resources, Project Management, Sales Operations, Team-oriented, Customer Satisfaction, Policy, Building Relationships, Customer Service, Senior Transition..., Fundraising, Leadership, Sales, CRM
Education
Cabrini College
Business Administration Certification
Michigan State University
Oakland University
State Pennsylvania
Real Estate License, Health and Accident Insurance License
State of Delaware
Real Estate License
dayna Thorpe dayna Thorpe's CORPORATE CALL CENTER Experience October 2014 - Present
Job Systems Tech at Leading Retail Company
Industry Writing and Editing
Experience
Leading Retail Company March 2015 - Present
Corporate Call Center October 2014 - Present
Land's End November 2013 - May 2014
Toyota of Grand Rapids March 2012 - May 2013
Grand Rapids Public Schools & PESG October 1999 - February 2012
Grand Rapids Public Schools October 1999 - February 2012
Behavioral Health Studies October 2011 - November 2011
Kathleen M. Dunne Attorney at Law December 2009 - April 2010
Verizon Wireless (Worldwide Wireless) March 2009 - September 2009
Skills
Computer Proficiency, Multi-line Phone, Teaching, Interviewing Skills, Receptionist Duties, Data Entry, Administrative Work, Creative Writing, Research, Sales, Instruction, Time Management, Clerical Skills, Training, Customer Service, Highly detail oriented, Filing, Critical Thinking, Lesson Planning, Interpersonal..., Team-oriented, Proofreading, Classroom Management, Leadership, Spanish, Phone Etiquette, Call Centers, Conflict Resolution, Interviews, Writing, Online Research, Recruiting
Education
Queen's University 1983 — 1992
Bachelor of Arts (B.A.), Psychology
Leading Retail Company March 2015 - Present
Corporate Call Center October 2014 - Present
Land's End November 2013 - May 2014
Toyota of Grand Rapids March 2012 - May 2013
Grand Rapids Public Schools & PESG October 1999 - February 2012
Grand Rapids Public Schools October 1999 - February 2012
Behavioral Health Studies October 2011 - November 2011
Kathleen M. Dunne Attorney at Law December 2009 - April 2010
Verizon Wireless (Worldwide Wireless) March 2009 - September 2009
Skills
Computer Proficiency, Multi-line Phone, Teaching, Interviewing Skills, Receptionist Duties, Data Entry, Administrative Work, Creative Writing, Research, Sales, Instruction, Time Management, Clerical Skills, Training, Customer Service, Highly detail oriented, Filing, Critical Thinking, Lesson Planning, Interpersonal..., Team-oriented, Proofreading, Classroom Management, Leadership, Spanish, Phone Etiquette, Call Centers, Conflict Resolution, Interviews, Writing, Online Research, Recruiting
Education
Queen's University 1983 — 1992
Bachelor of Arts (B.A.), Psychology
Eleanor Skale Eleanor Skale's CORPORATE CALL CENTER Experience September 2012 - February 2015
Job Insurance Agent with extensive experience in Medicare Sales, Affordable Care Act Sales and Customer Service
Industry Insurance
Experience
Corporate Call Center September 2012 - February 2015
Occupational and Travel Health Center of Main Line Health July 2001 - July 2009
Aetna U.S. Healthcare July 1995 - February 2001
Skills
Healthcare, Managed Care, Medicare, Sales, Training, Public Speaking, Healthcare Information..., Healthcare Industry, Hospitals, Outlook, Healthcare Management, Customer Service, Healthcare Consulting, Microsoft Office, Marketing Communications, Health Insurance, Employee Benefits, Program Management, Insurance, Marketing, Medicaid, Call Centers, Strategic Planning, Leadership, Team Building, Process Improvement, Management, Customer Retention, Business Development, Brokers, Account Management, Workers Compensation, Analysis
Education
Temple University
B.A, Psychology
Philadelphia High School for Girls
Corporate Call Center September 2012 - February 2015
Occupational and Travel Health Center of Main Line Health July 2001 - July 2009
Aetna U.S. Healthcare July 1995 - February 2001
Skills
Healthcare, Managed Care, Medicare, Sales, Training, Public Speaking, Healthcare Information..., Healthcare Industry, Hospitals, Outlook, Healthcare Management, Customer Service, Healthcare Consulting, Microsoft Office, Marketing Communications, Health Insurance, Employee Benefits, Program Management, Insurance, Marketing, Medicaid, Call Centers, Strategic Planning, Leadership, Team Building, Process Improvement, Management, Customer Retention, Business Development, Brokers, Account Management, Workers Compensation, Analysis
Education
Temple University
B.A, Psychology
Philadelphia High School for Girls
Valerie Mehta Valerie Mehta's CORPORATE CALL CENTER Experience September 2013 - December 2013
Job Consultant
Industry Information Services
Experience
Corporate Call Center September 2013 - December 2013
Launch Pad Solutions, LLC February 2011 - May 2012
Compas Inc. January 2009 - January 2010
ProLead Partners 2005 - 2009
Selective Sales Services (3SI) December 2001 - March 2004
Exelon January 1999 - January 2001
Oxford University Press December 1997 - September 1998
Wallis September 1996 - September 1997
The Style Council September 1991 - June 1996
Skills
Marketing, Project Management, Business Development, Strategic Planning, Microsoft Office, Social Media, Fashion Design, Leadership, Fashion, Social Media Marketing, Sales, Event Planning, Lead Generation, Management, Competitive Analysis
Education
University of Delaware 1987 — 1991
Bachelor of Science, Textiles and Clothing: Merchandising
Fashion Institute of Technology 1989 — 1990
Associate, Fashion Buying and Merchandising
Corporate Call Center September 2013 - December 2013
Launch Pad Solutions, LLC February 2011 - May 2012
Compas Inc. January 2009 - January 2010
ProLead Partners 2005 - 2009
Selective Sales Services (3SI) December 2001 - March 2004
Exelon January 1999 - January 2001
Oxford University Press December 1997 - September 1998
Wallis September 1996 - September 1997
The Style Council September 1991 - June 1996
Skills
Marketing, Project Management, Business Development, Strategic Planning, Microsoft Office, Social Media, Fashion Design, Leadership, Fashion, Social Media Marketing, Sales, Event Planning, Lead Generation, Management, Competitive Analysis
Education
University of Delaware 1987 — 1991
Bachelor of Science, Textiles and Clothing: Merchandising
Fashion Institute of Technology 1989 — 1990
Associate, Fashion Buying and Merchandising
Keith Dashiell Keith Dashiell's CORPORATE CALL CENTER Experience May 2007 - Present
Job Independent Insurance Professional
Industry Insurance
Experience
Intrepid Insurance Solutions October 2007 - Present
Corporate Call Center May 2007 - Present
Harte-Hanks March 2006 - August 2006
MRS Associates March 2004 - August 2005
Penncro Associates, Inc. March 2001 - May 2003
MarCom December 1999 - August 2000
NCO Customer Management, Inc. March 1998 - September 1999
Skills
Insurance, Medicare, Life Insurance, Healthcare, Universal Life, Call Centers, Brokers, Long-term Care, Sales, Health Insurance, Disability Insurance, Fixed Annuities, Term Life Insurance, Program Management, Medicare Part D, Employee Benefits, Marketing, Customer Service, Customer Retention
Education
Temple University - Fox School of Business and Management 1997 — 1999
Abraham Lincoln High School 1993 — 1997
Intrepid Insurance Solutions October 2007 - Present
Corporate Call Center May 2007 - Present
Harte-Hanks March 2006 - August 2006
MRS Associates March 2004 - August 2005
Penncro Associates, Inc. March 2001 - May 2003
MarCom December 1999 - August 2000
NCO Customer Management, Inc. March 1998 - September 1999
Skills
Insurance, Medicare, Life Insurance, Healthcare, Universal Life, Call Centers, Brokers, Long-term Care, Sales, Health Insurance, Disability Insurance, Fixed Annuities, Term Life Insurance, Program Management, Medicare Part D, Employee Benefits, Marketing, Customer Service, Customer Retention
Education
Temple University - Fox School of Business and Management 1997 — 1999
Abraham Lincoln High School 1993 — 1997
Will Schirmer's CORPORATE CALL CENTER Experience October 2004 - March 2005
Job Independent Insurance Specialist Field Underwriter (parttime), seeking Business to Business opportunity
Industry Insurance
Experience
Independent Insurance Specialist June 2015 - Present
Various Fortune 500 Companies and Private Insurance Agencies. January 2010 - June 2015
Several Local Real Estate Brokers. January 2004 - January 2011
Corporate Call Center October 2004 - March 2005
SofterWare, Inc. May 1996 - September 2003
Cascadia Publishing 2001 - 2003
Carol Detweiler Washko & Associates October 1995 - May 1996
Softwrite Computer Training, Inc February 1995 - September 1995
SystemCo, Inc April 1993 - January 1995
Users Incorporated October 1985 - June 1992
Skills
Marketing, Customer Service, Public Relations, Advertising, Training, Sales, Nonprofits, Technical Writing, Microsoft Office, Software Documentation, Small Business, Budgets
Education
Dale Carnegie & Associates 2009 — 2009
Certificate of Sales Presentation, Sales
Maxwell Institute 1984 — 1985
Diploma, Computer Programming & Operations; Professional Computer Career
Eastern University 1980 — 1984
Diploma: Bachelor of Arts, Business; Organizational Management
Independent Insurance Specialist June 2015 - Present
Various Fortune 500 Companies and Private Insurance Agencies. January 2010 - June 2015
Several Local Real Estate Brokers. January 2004 - January 2011
Corporate Call Center October 2004 - March 2005
SofterWare, Inc. May 1996 - September 2003
Cascadia Publishing 2001 - 2003
Carol Detweiler Washko & Associates October 1995 - May 1996
Softwrite Computer Training, Inc February 1995 - September 1995
SystemCo, Inc April 1993 - January 1995
Users Incorporated October 1985 - June 1992
Skills
Marketing, Customer Service, Public Relations, Advertising, Training, Sales, Nonprofits, Technical Writing, Microsoft Office, Software Documentation, Small Business, Budgets
Education
Dale Carnegie & Associates 2009 — 2009
Certificate of Sales Presentation, Sales
Maxwell Institute 1984 — 1985
Diploma, Computer Programming & Operations; Professional Computer Career
Eastern University 1980 — 1984
Diploma: Bachelor of Arts, Business; Organizational Management
Susan Dana's CORPORATE CALL CENTER Experience 2002 - 2006
Job Principal at Susan Dana Consulting, LLC
Industry Consumer Services
Experience
Susan Dana Consulting, LLC September 2007 - Present
International SOS 2006 - 2007
Corporate Call Center 2002 - 2006
Telerx Marketing, Inc. 1991 - 2001
Telerx 1991 - 2001
Telerx Marketing, Inc. (susidiary of Merck & Co.) 1991 - 2001
City Federal Savings and Loan April 1980 - October 1987
Skills
Customer Experience, Call Center, Business Strategy, Customer Retention, Strategic Planning, Direct Marketing, Process Improvement, Strategy, Account Management, Call Centers, Start-ups, Cross-functional Team..., Management, Business Development, Leadership, Program Management, CRM, Outsourcing, Sales Management, Sales, Marketing, Operations Management, Sales Process, Customer Service, Customer Satisfaction
Education
Rutgers University-New Brunswick
BA, English/Journalism
Susan Dana Consulting, LLC September 2007 - Present
International SOS 2006 - 2007
Corporate Call Center 2002 - 2006
Telerx Marketing, Inc. 1991 - 2001
Telerx 1991 - 2001
Telerx Marketing, Inc. (susidiary of Merck & Co.) 1991 - 2001
City Federal Savings and Loan April 1980 - October 1987
Skills
Customer Experience, Call Center, Business Strategy, Customer Retention, Strategic Planning, Direct Marketing, Process Improvement, Strategy, Account Management, Call Centers, Start-ups, Cross-functional Team..., Management, Business Development, Leadership, Program Management, CRM, Outsourcing, Sales Management, Sales, Marketing, Operations Management, Sales Process, Customer Service, Customer Satisfaction
Education
Rutgers University-New Brunswick
BA, English/Journalism
Gwen Scott-Hodges's CORPORATE CALL CENTER Experience August 2010 - Present
Job Health Care Consultant with Independence at CCC
Industry Hospital & Health Care
Experience
Independence Blue Cross August 2011 - Present
Aflac January 2011 - Present
CORPORATE CALL CENTER August 2010 - Present
Independent Contractor 2005 - 2012
Banker's Life & Casualty Company March 2008 - December 2008
Wallstreet Investments Satellite office Trenton January 2006 - December 2008
AMGEN/Inventiv December 2003 - April 2006
Bristol-Myers Squibb, Princeton, New Jersey October 1997 - December 2004
Bristol-Myers Squibb, Princeton, New Jersey January 1997 - January 2004
Antibiotic/Cardiovascular January 1997 - January 2002
Skills
Healthcare, Clinical Research, Disease Management, Managed Care, Pharmaceutical Sales, Healthcare Consulting, Training & Development, Consultative Selling, New Business Development, Market Analysis
Education
University of Massachusetts 1981 — 1987
Bachelor of Arts (B.A.), Economics
University of Massachusetts, Amherst
Bachelor of Arts (B.A.), Business/Managerial Economics
Independence Blue Cross August 2011 - Present
Aflac January 2011 - Present
CORPORATE CALL CENTER August 2010 - Present
Independent Contractor 2005 - 2012
Banker's Life & Casualty Company March 2008 - December 2008
Wallstreet Investments Satellite office Trenton January 2006 - December 2008
AMGEN/Inventiv December 2003 - April 2006
Bristol-Myers Squibb, Princeton, New Jersey October 1997 - December 2004
Bristol-Myers Squibb, Princeton, New Jersey January 1997 - January 2004
Antibiotic/Cardiovascular January 1997 - January 2002
Skills
Healthcare, Clinical Research, Disease Management, Managed Care, Pharmaceutical Sales, Healthcare Consulting, Training & Development, Consultative Selling, New Business Development, Market Analysis
Education
University of Massachusetts 1981 — 1987
Bachelor of Arts (B.A.), Economics
University of Massachusetts, Amherst
Bachelor of Arts (B.A.), Business/Managerial Economics
Richard (Dick) Breeser's CORPORATE CALL CENTER Experience September 2012 - November 2012
Job Customer Support Team Lead at ESM Solutions Corporation
Industry Information Technology and Services
Experience
ESM Solutions Corporation November 2014 - Present
Joseph's People 2012 - Present
ESM Solutions Corporation September 2013 - November 2014
ESM Solutions Corporation November 2012 - September 2013
Corporate Call Center September 2012 - November 2012
Iron Mountain Records Management 2009 - 2011
Finisar / Optium 2001 - 2008
Gemalto/Gemplus 1998 - 2001
Bentley Systems 1996 - 1998
Unisys 1993 - 1996
Skills
Microsoft Office 2007, Salesforce.com, Oracle Financials, Monthly Closing, Accounting, Increasing Revenues, Outstanding Customer..., Cost Savings, Mergers, Customer Relations, Staff Mentoring, Innovator, Tech Savvy, Confidentiality, Change Management, Group Presentations, Compliance Management, Cross-functional Team..., Sales Support, Forecasting, Strategic Planning, Contract Management, SOX, Billing, Logistics, Process Improvement, Vendor Management, Customer Satisfaction, People Management, Team Building, Operations Management, Account Management, P&L Management, Problem Solving, Customer Focus, Effective conflict..., interviewing, training..., Service Level Agreements, Conflict Resolution, Employee Engagement, Training, Project Management, Business Analysis, Mentoring, Management, Sarbanes-Oxley Act, Customer Service, Sales Operations, Project Planning, Business Process...
Education
Corporate Call Center 2012 — 2012
Montgomery County Community College 2009 — 2009
Montgomery County Community College 2009 — 2009
La Salle University
BS
ESM Solutions Corporation November 2014 - Present
Joseph's People 2012 - Present
ESM Solutions Corporation September 2013 - November 2014
ESM Solutions Corporation November 2012 - September 2013
Corporate Call Center September 2012 - November 2012
Iron Mountain Records Management 2009 - 2011
Finisar / Optium 2001 - 2008
Gemalto/Gemplus 1998 - 2001
Bentley Systems 1996 - 1998
Unisys 1993 - 1996
Skills
Microsoft Office 2007, Salesforce.com, Oracle Financials, Monthly Closing, Accounting, Increasing Revenues, Outstanding Customer..., Cost Savings, Mergers, Customer Relations, Staff Mentoring, Innovator, Tech Savvy, Confidentiality, Change Management, Group Presentations, Compliance Management, Cross-functional Team..., Sales Support, Forecasting, Strategic Planning, Contract Management, SOX, Billing, Logistics, Process Improvement, Vendor Management, Customer Satisfaction, People Management, Team Building, Operations Management, Account Management, P&L Management, Problem Solving, Customer Focus, Effective conflict..., interviewing, training..., Service Level Agreements, Conflict Resolution, Employee Engagement, Training, Project Management, Business Analysis, Mentoring, Management, Sarbanes-Oxley Act, Customer Service, Sales Operations, Project Planning, Business Process...
Education
Corporate Call Center 2012 — 2012
Montgomery County Community College 2009 — 2009
Montgomery County Community College 2009 — 2009
La Salle University
BS
Bert Cartwright's CORPORATE CALL CENTER Experience January 2003 - October 2005
Job Head of US Telesales
Industry Outsourcing/Offshoring
Experience
1&1 Internet July 2008 - Present
Marlin Leasing October 2005 - May 2008
Corporate Call Center January 2003 - October 2005
Transcontinental Direct February 1995 - January 2003
Telerx September 1988 - January 1995
Skills
Account Management, Call Center, Management, Analysis, Customer Satisfaction, Process Improvement, Project Management, Sales, Training, Time Management, Cold Calling, Telecommunications, CRM, Lead Generation, Call Centers, Online Advertising, Leadership, Recruiting, Team Leadership, Strategic Planning, Team Building, Customer Service, Microsoft Office, Sales Management, Vendor Management, Direct Marketing
Education
Temple University - Fox School of Business and Management
1&1 Internet July 2008 - Present
Marlin Leasing October 2005 - May 2008
Corporate Call Center January 2003 - October 2005
Transcontinental Direct February 1995 - January 2003
Telerx September 1988 - January 1995
Skills
Account Management, Call Center, Management, Analysis, Customer Satisfaction, Process Improvement, Project Management, Sales, Training, Time Management, Cold Calling, Telecommunications, CRM, Lead Generation, Call Centers, Online Advertising, Leadership, Recruiting, Team Leadership, Strategic Planning, Team Building, Customer Service, Microsoft Office, Sales Management, Vendor Management, Direct Marketing
Education
Temple University - Fox School of Business and Management
Jeffrey Butt's CORPORATE CALL CENTER Experience September 2014 - Present
Job Licensed Insurance Agent for Humana at Corporate Call Center
Industry Insurance
Experience
Corporate Call Center September 2014 - Present
The Hartford June 2011 - January 2013
Jeffrey Butt Maintenance and Cleaning 2005 - 2011
The McGraw-Hill Companies 2001 - 2005
Skills
Lotus Notes, Outlook, Direct Sales, MS Office, Siebel, Oracle Data Warehouse, proprietary client..., Sales Force Development, Analysis, Business Planning, Insurance, Microsoft Office, Sales Operations, Management, New Business Development, CRM, Sales, Oracle Warehouse Builder, B2B, Competitive Analysis, Business Development, Cold Calling
Education
The College of New Jersey
Bachelor of Arts (B.A.), Liberal Arts
Corporate Call Center September 2014 - Present
The Hartford June 2011 - January 2013
Jeffrey Butt Maintenance and Cleaning 2005 - 2011
The McGraw-Hill Companies 2001 - 2005
Skills
Lotus Notes, Outlook, Direct Sales, MS Office, Siebel, Oracle Data Warehouse, proprietary client..., Sales Force Development, Analysis, Business Planning, Insurance, Microsoft Office, Sales Operations, Management, New Business Development, CRM, Sales, Oracle Warehouse Builder, B2B, Competitive Analysis, Business Development, Cold Calling
Education
The College of New Jersey
Bachelor of Arts (B.A.), Liberal Arts
Elizabeth Schade's CORPORATE CALL CENTER Experience January 2003 - October 2004
Job Executive Assistant at Thomas Jefferson University
Industry Education Management
Experience
Thomas Jefferson University February 2015 - Present
Thomas Jefferson University September 2009 - February 2015
The Judge Group September 2008 - February 2009
Andrews Moving & Storage October 2006 - July 2008
Global Link Communications May 2006 - July 2006
New Day Financial October 2003 - May 2006
Corporate Call Center January 2003 - October 2004
The Raphael Group February 2001 - November 2002
Spa Elysium September 2000 - April 2001
Skills
Program Management, Leadership
Education
The University of the Arts 2008 — 2009
Certification, Web Design
Washington College 1996 — 2000
BA, Art, Drama
Thomas Jefferson University February 2015 - Present
Thomas Jefferson University September 2009 - February 2015
The Judge Group September 2008 - February 2009
Andrews Moving & Storage October 2006 - July 2008
Global Link Communications May 2006 - July 2006
New Day Financial October 2003 - May 2006
Corporate Call Center January 2003 - October 2004
The Raphael Group February 2001 - November 2002
Spa Elysium September 2000 - April 2001
Skills
Program Management, Leadership
Education
The University of the Arts 2008 — 2009
Certification, Web Design
Washington College 1996 — 2000
BA, Art, Drama
Jonathan Panofsky's CORPORATE CALL CENTER Experience October 2008 - December 2009
Job Intern at CMG Foundation
Industry Political Organization
Experience
CMG Foundation March 2015 - Present
Wolters Kluwer Law & Business October 2014 - Present
Wolters Kluwer Law & Business August 2013 - July 2015
Cancer Support Community (formerly The Wellness Community) May 2014 - August 2014
Gratz College 2012 - May 2014
Society Hill Synagogue August 2005 - May 2013
Colonial Penn Life Insurance December 2009 - June 2012
Corporate Call Center October 2008 - December 2009
Skills
Customer Service, Editing, Microsoft Excel, Insurance, Marketing, Microsoft Word, Academia, Public Relations, Analysis, Research, Health Insurance, Public Speaking, History, Higher Education, Teaching, Community Outreach, Nonprofits, Sales, College Teaching, Call Centers, Curriculum Design
Education
University of Richmond School of Law 2013 — 2016
Doctor of Law (J.D.), Law
Gratz College 2012 — 2013
Master of Arts (M.A.), Holocaust and Genocide Studies, 3.7 GPA
Temple University 2009 — 2009
Post-Baccalaureate in Education, Social Studies Teacher Education, 3.89
Temple University 2002 — 2007
B.S.Ed, Secondary Education and History
Council Rock HS 1999 — 2002
CMG Foundation March 2015 - Present
Wolters Kluwer Law & Business October 2014 - Present
Wolters Kluwer Law & Business August 2013 - July 2015
Cancer Support Community (formerly The Wellness Community) May 2014 - August 2014
Gratz College 2012 - May 2014
Society Hill Synagogue August 2005 - May 2013
Colonial Penn Life Insurance December 2009 - June 2012
Corporate Call Center October 2008 - December 2009
Skills
Customer Service, Editing, Microsoft Excel, Insurance, Marketing, Microsoft Word, Academia, Public Relations, Analysis, Research, Health Insurance, Public Speaking, History, Higher Education, Teaching, Community Outreach, Nonprofits, Sales, College Teaching, Call Centers, Curriculum Design
Education
University of Richmond School of Law 2013 — 2016
Doctor of Law (J.D.), Law
Gratz College 2012 — 2013
Master of Arts (M.A.), Holocaust and Genocide Studies, 3.7 GPA
Temple University 2009 — 2009
Post-Baccalaureate in Education, Social Studies Teacher Education, 3.89
Temple University 2002 — 2007
B.S.Ed, Secondary Education and History
Council Rock HS 1999 — 2002
Mary Ann Smallberger's CORPORATE CALL CENTER Experience July 2013 - January 2014
Job Accounting Supervisor at Corporate Call Center, Inc.
Industry Accounting
Experience
Corporate Call Center, Inc. January 2014 - Present
Corporate Call Center July 2013 - January 2014
Brookfield Global Relocation Services May 2003 - December 2012
GMAC Global Relocation Services 2003 - 2010
Pep Boys 2001 - 2003
Pep Boys 2000 - 2001
Pep Boys 1998 - 2000
La Salle University 1996 - 1998
La Salle University 1991 - 1996
Skills
Accounts Payable, Accounts Receivable, Accounting, Passed the CPA exam, General Ledger, CPA, Payroll, Auditing, Financial Reporting, Account Reconciliation, Invoicing, Management, Bank Reconciliation, Fixed Assets, Human Resources, Variance Analysis, Financial Accounting, Outlook, Accruals, Access, Financial Statements, Budgets, GAAP, Analysis, Expenses
Education
Keller Graduate School of Management of DeVry University 2010 — 2011
Master's degree, Human Resources Management and Services
Devry Keller School of Management 2007 — 2010
MBA, Accounting
La Salle University - School of Business Administration 1992 — 1998
Bachelor, Accounting
Corporate Call Center, Inc. January 2014 - Present
Corporate Call Center July 2013 - January 2014
Brookfield Global Relocation Services May 2003 - December 2012
GMAC Global Relocation Services 2003 - 2010
Pep Boys 2001 - 2003
Pep Boys 2000 - 2001
Pep Boys 1998 - 2000
La Salle University 1996 - 1998
La Salle University 1991 - 1996
Skills
Accounts Payable, Accounts Receivable, Accounting, Passed the CPA exam, General Ledger, CPA, Payroll, Auditing, Financial Reporting, Account Reconciliation, Invoicing, Management, Bank Reconciliation, Fixed Assets, Human Resources, Variance Analysis, Financial Accounting, Outlook, Accruals, Access, Financial Statements, Budgets, GAAP, Analysis, Expenses
Education
Keller Graduate School of Management of DeVry University 2010 — 2011
Master's degree, Human Resources Management and Services
Devry Keller School of Management 2007 — 2010
MBA, Accounting
La Salle University - School of Business Administration 1992 — 1998
Bachelor, Accounting
Anthony Cavoto's CORPORATE CALL CENTER Experience September 2010 - Present
Job Licensed Life, Health & Accident Call Center Professional
Industry Hospital & Health Care
Experience
Corporate Call Center September 2010 - Present
AstraZeneca 2001 - 2009
TELERX MARKETING 1993 - 2001
Skills
Team Building, Healthcare, Quality Assurance, Recruiting, Customer Service, CRM
Education
Temple University
BA, Liberal Arts
Corporate Call Center September 2010 - Present
AstraZeneca 2001 - 2009
TELERX MARKETING 1993 - 2001
Skills
Team Building, Healthcare, Quality Assurance, Recruiting, Customer Service, CRM
Education
Temple University
BA, Liberal Arts
Lori Williams's CORPORATE CALL CENTER Experience August 2010 - January 2011
Job Student Advocates
Industry Nonprofit Organization Management
Experience
American Capital Revitalization Group May 2014 - Present
World Literacy Crusade, American Health & Education Clinics April 2012 - September 2013
American Income Life March 2011 - June 2012
Corporate Call Center August 2010 - January 2011
Security Health Advisors September 2009 - April 2010
2006 - 2009 National PTA February 1999 - February 2009
Infinity Employment Solutions 2009 - 2009
National PTA 1999 - 2009
National PTA January 2001 - January 2006
National PTA January 1999 - January 2001
Skills
Insurance, Supervisory Skills, Data Entry, Customer Service, Customer Relations, Microsoft Office, Telephone Skills, Financial Planning, Telemarketing, Typing, Word, Community Outreach, Policy, Fundraising, Microsoft Word, Leadership, Event Management, Community Development, Teamwork, Volunteer Management, Training, Human Resources, Management, Access, Strategic Financial..., Recruiting, Research, Sales, Public Relations
Education
Davenport University 2005 — 2009
Bachelors, Business Administration
Support Center of Chicago 2003 — 2003
Certificate of Volunteer Management, Non-Profit/Public/Organizational Management
Computer Communication Institute 1978 — 1979
Certificate, Volunteer Management
Parkway Program High School 1974 — 1978
High School Diploma, Academic
American Capital Revitalization Group May 2014 - Present
World Literacy Crusade, American Health & Education Clinics April 2012 - September 2013
American Income Life March 2011 - June 2012
Corporate Call Center August 2010 - January 2011
Security Health Advisors September 2009 - April 2010
2006 - 2009 National PTA February 1999 - February 2009
Infinity Employment Solutions 2009 - 2009
National PTA 1999 - 2009
National PTA January 2001 - January 2006
National PTA January 1999 - January 2001
Skills
Insurance, Supervisory Skills, Data Entry, Customer Service, Customer Relations, Microsoft Office, Telephone Skills, Financial Planning, Telemarketing, Typing, Word, Community Outreach, Policy, Fundraising, Microsoft Word, Leadership, Event Management, Community Development, Teamwork, Volunteer Management, Training, Human Resources, Management, Access, Strategic Financial..., Recruiting, Research, Sales, Public Relations
Education
Davenport University 2005 — 2009
Bachelors, Business Administration
Support Center of Chicago 2003 — 2003
Certificate of Volunteer Management, Non-Profit/Public/Organizational Management
Computer Communication Institute 1978 — 1979
Certificate, Volunteer Management
Parkway Program High School 1974 — 1978
High School Diploma, Academic
Brobbie Wright's CORPORATE CALL CENTER Experience August 2012 - April 2013
Job Health Insurance Agent Medicare Specialist
Industry Telecommunications
Experience
New Life Credit Union September 2003 - Present
Independence Blue Cross July 2014 - December 2014
Corporate Call Center August 2012 - April 2013
Verizon 1974 - 2006
Skills
Troubleshooting, Management, T1, Networking, IP, Salesforce.com, Account Management, Telecommunications, Budgets, Team Leadership, Managed Services, Frame Relay, Customer Service, Medicare, Contract Negotiation, Telephony, ISDN, Call Centers, Team Building, VoIP, HIPAA, Customer Satisfaction, WAN, Program Management, Outlook, Sales Operations, Invoicing, Leadership, Call Center, Integration, MPLS, Ethernet, Process Improvement, Vendor Management, Wireless, Business Development, Customer Experience, Sales Management, Unified Communications, Training, Cross-functional Team..., Negotiation, Sales
Education
Eastern University 2004 — 2006
mba, Business
Widener University 1991 — 1996
BS, MIS
Franklin & Marshall College 1970 — 1974
BA, French
New Life Credit Union September 2003 - Present
Independence Blue Cross July 2014 - December 2014
Corporate Call Center August 2012 - April 2013
Verizon 1974 - 2006
Skills
Troubleshooting, Management, T1, Networking, IP, Salesforce.com, Account Management, Telecommunications, Budgets, Team Leadership, Managed Services, Frame Relay, Customer Service, Medicare, Contract Negotiation, Telephony, ISDN, Call Centers, Team Building, VoIP, HIPAA, Customer Satisfaction, WAN, Program Management, Outlook, Sales Operations, Invoicing, Leadership, Call Center, Integration, MPLS, Ethernet, Process Improvement, Vendor Management, Wireless, Business Development, Customer Experience, Sales Management, Unified Communications, Training, Cross-functional Team..., Negotiation, Sales
Education
Eastern University 2004 — 2006
mba, Business
Widener University 1991 — 1996
BS, MIS
Franklin & Marshall College 1970 — 1974
BA, French
Ellen Robinson MBA, CAS, CES Philadelphia, PA.'s CORPORATE CALL CENTER Experience 2007 - 2009
Job Owner/Independent Contractor/ Enroller/Presenter
Industry Insurance
Experience
Innotech Benefit Solutions March 2010 - Present
Robinson Insurance Group 2007 - Present
Univers Workplace Benefits 2007 - 2009
Corporate Call Center 2007 - 2009
BenefIT Technologies 2007 - 2008
Bankers Life and Casualty 2006 - 2007
Payless ShoeSource 1989 - 2005
Skills
Blackberry, iPod, iPhoto, Nikon, Sales Tools Development, Strategic Assessment, Multitasker, Road Warrior, Online Communities, Financial Planning, Leadership Development, Strategic Financial..., Employee Benefits, Disability Insurance, Strategy, Microsoft Office, Insurance, Brand Development, Lotus Notes, FrontPage, Benefits Administration, Community Sites, Health Insurance, Training, Risk Management, Team Building, Fixed Annuities, Workers Compensation, Marketing, Sales, Term Life Insurance, Medicare, Customer Retention, Accident, Long-term Care, Life Insurance, Whole Life, Open Enrollment, Health Savings Accounts, Cold Calling, Management, Retirement Planning, Retirement, Critical Illness, Financial Planners, Brokers, Small Business, Long Term Care Insurance, 401k, Claim
Education
Institute of Business & Finance 2009 — 2010
M Fin, Finance
University of Phoenix 2001 — 2003
MBA, e/Business
University of Phoenix 1998 — 2001
BSB, Management
Clarion University of Pennsylvania
Master of Business Administration (M.B.A.)
Innotech Benefit Solutions March 2010 - Present
Robinson Insurance Group 2007 - Present
Univers Workplace Benefits 2007 - 2009
Corporate Call Center 2007 - 2009
BenefIT Technologies 2007 - 2008
Bankers Life and Casualty 2006 - 2007
Payless ShoeSource 1989 - 2005
Skills
Blackberry, iPod, iPhoto, Nikon, Sales Tools Development, Strategic Assessment, Multitasker, Road Warrior, Online Communities, Financial Planning, Leadership Development, Strategic Financial..., Employee Benefits, Disability Insurance, Strategy, Microsoft Office, Insurance, Brand Development, Lotus Notes, FrontPage, Benefits Administration, Community Sites, Health Insurance, Training, Risk Management, Team Building, Fixed Annuities, Workers Compensation, Marketing, Sales, Term Life Insurance, Medicare, Customer Retention, Accident, Long-term Care, Life Insurance, Whole Life, Open Enrollment, Health Savings Accounts, Cold Calling, Management, Retirement Planning, Retirement, Critical Illness, Financial Planners, Brokers, Small Business, Long Term Care Insurance, 401k, Claim
Education
Institute of Business & Finance 2009 — 2010
M Fin, Finance
University of Phoenix 2001 — 2003
MBA, e/Business
University of Phoenix 1998 — 2001
BSB, Management
Clarion University of Pennsylvania
Master of Business Administration (M.B.A.)
Lydia DeBrest-Madison's CORPORATE CALL CENTER Experience 2012 - Present
Job Business Management Profession
Industry Hospital & Health Care
Experience
Corporate Call Center 2012 - Present
Skills
Call Centers, Call Center Development, Customer Experience, Customer Satisfaction, Customer Service, Leadership, Microsoft Excel, Process Improvement, Team Building, Team Leadership, Time Management, Training
Education
DeVry University
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Corporate Call Center 2012 - Present
Skills
Call Centers, Call Center Development, Customer Experience, Customer Satisfaction, Customer Service, Leadership, Microsoft Excel, Process Improvement, Team Building, Team Leadership, Time Management, Training
Education
DeVry University
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Carol Everett's CORPORATE CALL CENTER Experience July 2013 - September 2013
Job Proofreader/copyeditor
Industry Pharmaceuticals
Experience
Thomas J. Paul, Inc. August 2015 - Present
Wyeth Nutrition September 2013 - March 2014
Corporate Call Center July 2013 - September 2013
W. Atlee Burpee January 2013 - June 2013
Corporate Call Center September 2012 - December 2012
Genesis HealthCare September 2012 - October 2012
Teva Pharmaceuticals January 2011 - February 2011
Pfizer November 2010 - January 2011
Wyeth/Pfizer September 2006 - November 2010
Thomas Technology Solutions January 1997 - January 2006
Skills
Project Coordinating, Product Management, Proofreading, Business Analysis, Microsoft Excel, Copy Editing, Problem Solving, Management, SDLC, Project Planning, Microsoft Word, Advertising, Visio, Program Management, CRM, Print, Team Management, Time Management, Medical Devices, Operations Management, Mentoring, Customer Service, Human Resources, Adobe Acrobat, Project Management
Education
Kutztown University of Pennsylvania 1968 — 1972
Bachelor's Degree, Elementary Education
Thomas J. Paul, Inc. August 2015 - Present
Wyeth Nutrition September 2013 - March 2014
Corporate Call Center July 2013 - September 2013
W. Atlee Burpee January 2013 - June 2013
Corporate Call Center September 2012 - December 2012
Genesis HealthCare September 2012 - October 2012
Teva Pharmaceuticals January 2011 - February 2011
Pfizer November 2010 - January 2011
Wyeth/Pfizer September 2006 - November 2010
Thomas Technology Solutions January 1997 - January 2006
Skills
Project Coordinating, Product Management, Proofreading, Business Analysis, Microsoft Excel, Copy Editing, Problem Solving, Management, SDLC, Project Planning, Microsoft Word, Advertising, Visio, Program Management, CRM, Print, Team Management, Time Management, Medical Devices, Operations Management, Mentoring, Customer Service, Human Resources, Adobe Acrobat, Project Management
Education
Kutztown University of Pennsylvania 1968 — 1972
Bachelor's Degree, Elementary Education
Thomas (Tom) Connelly's CORPORATE CALL CENTER Experience 2011 - 2012
Job Accomplished Customer & Client Service Professional
Industry Insurance
Experience
Corporate Call Center 2011 - 2012
Crompton & Seitz 2004 - 2010
CBCA Administrators 2002 - 2004
Aon (Cambridge Integrated Services) 1999 - 2002
Aon Select August 1995 - June 1997
National Benefits Corporation August 1993 - August 1995
Skills
Health Insurance, Call Center, Licensing, Insurance, Sales, Superior Client Service
Education
Thomas Edison State College
BS BA, Mgt., Business Administration
Corporate Call Center 2011 - 2012
Crompton & Seitz 2004 - 2010
CBCA Administrators 2002 - 2004
Aon (Cambridge Integrated Services) 1999 - 2002
Aon Select August 1995 - June 1997
National Benefits Corporation August 1993 - August 1995
Skills
Health Insurance, Call Center, Licensing, Insurance, Sales, Superior Client Service
Education
Thomas Edison State College
BS BA, Mgt., Business Administration
Rodessia Pinnekins's CORPORATE CALL CENTER Experience September 2014 - December 2014
Job Mortgage & Lending Specialist
Industry Real Estate
Experience
Fidelity Bank Mortgage August 2015 - Present
Guidance Residential March 2015 - August 2015
Berkshire Hathaway HomeServices Fox & Roach, Realtors February 2013 - February 2015
CORPORATE CALL CENTER September 2014 - December 2014
HOME FINANCE OF AMERICA October 2012 - February 2013
Wells Fargo Home Mortgage August 2012 - September 2012
GMAC MORTGAGE December 2010 - August 2012
GMAC MORTGAGE February 2009 - July 2009
JP MORGAN CHASE August 2006 - October 2008
AMERICAN BROKERS CONDUIT August 2002 - July 2006
Skills
Investment Properties, Real Estate, Sellers, USDA, Condos, FHA financing, VA loans, Residential Mortgages, Refinance, Real Estate Transactions, Construction Loans, Insurance, First Time Home Buyers, FHA, Short Sales, Mortgage & Lending..., Quality Assurance...
Education
El Centro College 1989 — 1989
Computer and Information Sciences and Support Services
Fidelity Bank Mortgage August 2015 - Present
Guidance Residential March 2015 - August 2015
Berkshire Hathaway HomeServices Fox & Roach, Realtors February 2013 - February 2015
CORPORATE CALL CENTER September 2014 - December 2014
HOME FINANCE OF AMERICA October 2012 - February 2013
Wells Fargo Home Mortgage August 2012 - September 2012
GMAC MORTGAGE December 2010 - August 2012
GMAC MORTGAGE February 2009 - July 2009
JP MORGAN CHASE August 2006 - October 2008
AMERICAN BROKERS CONDUIT August 2002 - July 2006
Skills
Investment Properties, Real Estate, Sellers, USDA, Condos, FHA financing, VA loans, Residential Mortgages, Refinance, Real Estate Transactions, Construction Loans, Insurance, First Time Home Buyers, FHA, Short Sales, Mortgage & Lending..., Quality Assurance...
Education
El Centro College 1989 — 1989
Computer and Information Sciences and Support Services
william sonnie's CORPORATE CALL CENTER Experience June 2013 - Present
Job Workforce manager
Industry Outsourcing/Offshoring
Experience
Corporate Call Center June 2013 - Present
SONNIE'S COMPUTER REPAIR January 2008 - Present
SYKES ENTERPRISES July 2008 - June 2013
Circuit City June 2004 - July 2008
Manor College September 2005 - December 2007
SONCO GRAPHICS January 2005 - January 2007
NORTHEAST REGIONAL LIBRARY September 2002 - May 2004
Skills
Computer Repair, Workforce Management, Real Time, Data Analysis, Computer Maintenance, Visual Basic, C++, HTML, MS Office Suite, EWFM, BPO, Verint, Aspect, Avaya, Call Center, eWFM, Customer Service, Microsoft Office, Troubleshooting, Operations Management, Web Design, Team Leadership, Software Installation, Call Centers, Customer Experience, Analysis, Customer Satisfaction, Process Improvement, Project Management, Outsourcing, Training, Time Management, Inbound Marketing, Leadership, Management, Vendor Management, Team Building, Customer Retention, CRM, Performance Management, Telecommunications, Program Management, Coaching, Account Management, Microsoft Excel
Education
Community College of Philadelphia 2008 — 2009
Manor College 2005 — 2007
Philadelphia Community College
Information Technology; Information Technology
Corporate Call Center June 2013 - Present
SONNIE'S COMPUTER REPAIR January 2008 - Present
SYKES ENTERPRISES July 2008 - June 2013
Circuit City June 2004 - July 2008
Manor College September 2005 - December 2007
SONCO GRAPHICS January 2005 - January 2007
NORTHEAST REGIONAL LIBRARY September 2002 - May 2004
Skills
Computer Repair, Workforce Management, Real Time, Data Analysis, Computer Maintenance, Visual Basic, C++, HTML, MS Office Suite, EWFM, BPO, Verint, Aspect, Avaya, Call Center, eWFM, Customer Service, Microsoft Office, Troubleshooting, Operations Management, Web Design, Team Leadership, Software Installation, Call Centers, Customer Experience, Analysis, Customer Satisfaction, Process Improvement, Project Management, Outsourcing, Training, Time Management, Inbound Marketing, Leadership, Management, Vendor Management, Team Building, Customer Retention, CRM, Performance Management, Telecommunications, Program Management, Coaching, Account Management, Microsoft Excel
Education
Community College of Philadelphia 2008 — 2009
Manor College 2005 — 2007
Philadelphia Community College
Information Technology; Information Technology
Debbie Tretter, CPA, CGMA's CORPORATE CALL CENTER Experience 2012 - Present
Job Vice President of Finance at Corporate Call Center
Industry Marketing and Advertising
Experience
Corporate Call Center 2012 - Present
McNeill Entities 2008 - 2011
MedErgy HealthGroup 2004 - 2008
Insight Interactive Group 2002 - 2004
Harte Hanks 2000 - 2002
Global Management 1992 - 2000
Skills
Financial Reporting, Auditing, Payroll, Accounting, Finance, Cash Management, Corporate Finance, Analysis, Management, Human Resources, Tax Preparation, Investor Relations, Administration, Project Accounting
Education
Philadelphia University
BS, Accounting
Corporate Call Center 2012 - Present
McNeill Entities 2008 - 2011
MedErgy HealthGroup 2004 - 2008
Insight Interactive Group 2002 - 2004
Harte Hanks 2000 - 2002
Global Management 1992 - 2000
Skills
Financial Reporting, Auditing, Payroll, Accounting, Finance, Cash Management, Corporate Finance, Analysis, Management, Human Resources, Tax Preparation, Investor Relations, Administration, Project Accounting
Education
Philadelphia University
BS, Accounting