Cox Communications
Industry: Cable television company
DescriptionCox Communications is an American privately owned subsidiary of Cox Enterprises providing digital cable television, telecommunications and Home Automation services in the United States. Headquarters: Atlanta, Georgia, United States Parent organization: Cox Enterprises Number of employees: 20,000 (2016) Founded: February 1962 Subsidiaries: Cox Media, Trapollo LLC, Cox Media, Inc., Did you know: Cox Communications is the sixth-largest multichannel video service provider in the US by total subscribers (4,132,000). wikipedia.org
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Cox Communications Employees
Cox Communications April 2014 - Present
Cable Onda January 2014 - April 2014
Global International March 2013 - November 2013
Sitel January 2002 - February 2013
Cable & Wireless Panama January 2000 - January 2002
Skills
Microsoft Office, Kronos, Kronos Timekeeping, Matrix Management, Crystal Reports, Custom CMS Development, CMS, IEX, IEX Total View, Siebel, Intranet, Microsoft Excel, PowerPoint, Microsoft Word, Access, Liderazgo de equipos, Servicio de atención al..., Telecomunicaciones, Planificación..., Negociación, Centro de llamadas, Administración y..., Dirección y desarrollo..., Cambio organizacional, Satisfacción del cliente, Gestión de proyectos, Indicadores clave de...
Education
College of Southern Nevada 2014 — 2014
Licentiate degree, Enseñanza de inglés como lengua extranjera
Universidad de Panamá 1995 — 2000
Licenciado, Administracion de Empresas con Enfasis en Finanzas, 2.86
Cox Communications October 2012 - Present
Cox Communications December 1999 - October 2012
CORESTAFF Services July 1999 - December 1999
Cashman Equipment May 1988 - June 1999
Skills
Product Management, Cross-functional Team..., Project Management, Process Improvement, Marketing Communications, Budgeting, Contract Negotiation, Market Research, Communication Skills, Microsoft Office, Multi Tasking, Adobe Acrobat, Vendor Relationships, Events, Leadership, Marketing, Strategic Planning, Sales, Marketing Strategy, Product Development, Budgets, Advertising
Education
Community College of Southern Nevada 2003 — 2005
Business, Management, Marketing, and Related Support Services
Southeastern University 1979 — 1980
Elementary Education and Teaching
Wilma Boyd Career School 1973 — 1974
Airline Flight Attendant/Ticket Agent
Cox Communications August 2014 - Present
Cox Communications March 2013 - August 2014
Church of the Harvest May 2003 - August 2014
Cox Communications December 2006 - March 2013
Cox Communications January 2004 - December 2006
Cox Communications November 2001 - January 2004
Cox Communications April 1999 - November 2001
Cox Communications February 1993 - April 1999
Skills
Six Sigma, Public Speaking, Mentoring, Project Planning, Program Management, Project Management, Leadership, Customer Service, Management, Analysis, Event Planning, Training, Strategic Planning, Recruiting, Budgets, Team Building, Teaching, Marketing, Telecommunications, Process Improvement, Social Media, Business Analysis, Sales, Cross-functional Team..., Data Analysis, Team Leadership, Call Centers, Operations Management, Leadership Development, Vendor Management, CRM, Organizational..., Change Management, Forecasting, Strategic Communications, Human Resources, Time Management, PMP, Advertising, Software Documentation, Policy, Strategy, Business Process..., Coaching, Talent Management, Customer Experience, Performance Management, Proposal Writing
Education
University of Central Oklahoma - College of Business Administration
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Goodwill of Central Arizona July 2014 - June 2015
Atlantis and the Chairvoyant Dream 2013 - 2014
Laura stamps fan club 2012 - 2014
Cox Communications November 2012 - November 2013
Wal Mart stores January 2010 - November 2012
Comcast April 2000 - December 2009
California Highway Patrol September 1990 - April 1991
US Forest Service April 1984 - November 1988
State of California Department of Forestry and Fire Protection April 1977 - October 1979
United States Air Force July 1971 - October 1973
Skills
Customer Satisfaction, Training, Customer Service, Customer Experience, Inventory Management, Team Leadership, Troubleshooting, Team Building, VoIP, Process Improvement, Call Centers, Management, Leadership, Sales, Call Center, Telecommunications, Customer Retention, Operations Management, Cross-functional Team..., Microsoft Office, Vendor Management, Security, Negotiation, Public Relations, Telephony, Coaching, Account Management, Broadband, Firefighting, Emergency Services, Electronics, Fire Safety, Fire Alarm, Fire Protection, First Aid, Supervisory Skills, Technical Support, Sales Management
Education
College of Marin 1976 — 1979
Associate, Fire Sciences
Sportsman's Royal Manor 2013 - Present
Sportsman's Mini Mart February 2012 - July 2013
7-Eleven September 2008 - January 2012
Spherion Staffing May 2010 - August 2010
Jerry's Nugget October 2007 - February 2008
Spacecraft Components October 2005 - June 2007
Caltrol Inc. April 2005 - August 2005
Cox Communications June 2004 - March 2005
Dolisos America June 2002 - May 2004
Skills
Accounting, Accounts Payable, Accounts Receivable, Hotels
Education
College of Southern Nevada 2003 — 2005
Accounting, Information Technology, 3.0
San Bernardino Valley College 1994 — 2000
General Education Requirements, 3.0
Qualcomm July 2008 - Present
Cox Communications April 2000 - July 2008
RadioShack October 1996 - April 2000
National Forest Service June 1993 - October 1993
California Conservation Corps March 1991 - June 1993
Skills
TCP/IP, Operating Systems, Wireless, Troubleshooting, Telecommunications, Linux, Computer Hardware, Software Development, Windows Server, VMware, Integration, Microsoft SQL Server, Java, Windows 7, Microsoft Office, SharePoint, Command Line, Server Architecture, Disk Encryption, Printers, Hard Drives, Networking, SCCM, OSD, Automation
Education
National University 2002 — 2006
Bachelor's degree, Information Technology
College of the Redwoods 1991 — 1993
Aquaculture
Genghis Grill October 2013 - Present
Advantage Sales & Marketing September 2009 - September 2013
Twisted Root Burger Company February 2009 - September 2009
Cox Communications October 2006 - January 2009
Skills
Grocery, Food, Consumer Products, Inventory Management, Key Account Development, Merchandising, Retail, Food Service, Nielsen, Income Statement, Customer Service, Food Safety, Shopper Marketing, Sales, Management
Education
Art Institute of Dallas 2008 — 2009
Culinary Arts/Chef Training
Collin County Community College 2004 — 2004
Hospitality Administration/Management
FINDmyNANNY LLC July 2015 - Present
Cox Communications June 2014 - Present
Casino Travel and Tours March 2010 - March 2011
BCBG Max Azria July 2008 - March 2010
Macy's October 2007 - November 2008
Target July 2005 - January 2006
Education
University of Nevada-Las Vegas - College of Business 2008 — 2013
Bachelor of Science in Business, International Business BSBA
College of Southern Nevada 2004 — 2008
Associate of Business, Business Administration and Management, General
TELUS International September 2013 - Present
TELUS International October 2012 - September 2013
TELUS International October 2011 - October 2012
Sugar Factory LLC. June 2009 - October 2011
Cox Communications February 2008 - January 2009
CompUSA January 2005 - February 2008
Skills
BPO, Workforce Management, Call Centers, Quality Assurance, Transition Management, Test Planning, Contact Centers, User Acceptance Testing, COPC, Sla, Outsourcing, Service Delivery, Customer Experience, Quality Management, Six Sigma, Training, Telecommunications, Analysis, Inbound Marketing, Call Center Development, Vendor Management, Avaya, Telemarketing, Offshoring, Team Management, Sales, Business Process..., Customer Satisfaction, Technical Support, Process Improvement, Operational Excellence, CRM, Retail, Operations Management, Customer Retention, Customer Service, Customer Engagement, Business Analysis, Customer Service..., Management, Team Leadership, Employee Engagement, Procurement, Employee Training, Managed Services, Training Delivery, Performance Management, Team Building, Coaching, SLA
Education
College of Southern Nevada 2000 — 2004
Associate of Science (A.S.), Criminology
Agilysys November 2012 - Present
Agilysys November 2008 - October 2012
Cox Communications October 2003 - September 2008
Skills
Program Management, Project Management, Management, Leadership, IT Management, Project Planning, Change Management, Risk Management, Strategy, Business Analysis, Team Leadership, Budgets, Professional Services, PMO, Training, Requirements Gathering, Team Building, Microsoft Office
Education
Penn State University 2013 — 2015
Bachelor of Science (B.S.), Economics
College of Southern Nevada 2011 — 2012
Associate of Business, Graduated with High Honors
Mosaic451 March 2015 - Present
Allegiant Air July 2014 - March 2015
Link Technologies November 2013 - July 2014
Allegiant Air March 2013 - November 2013
VMware March 2011 - March 2013
Raytheon/On Point Corporation December 2006 - March 2011
MGM MIRAGE April 2006 - December 2006
Cox Communications May 2005 - March 2006
Baptist Health South Florida February 2003 - February 2005
Skills
Data Center, Servers, Virtualization, VMware, Active Directory, Windows Server, Security, Network Security, Linux, System Administration, Troubleshooting, Operating Systems, Cloud Computing, Red Hat Linux, ITIL, Cisco Technologies, TCP/IP, Disaster Recovery, System Deployment, Linux System..., Hardware, Information Technology, Microsoft Certified..., Project Management, Cisco UCS, EMC Storage, IT Operations Management, Technical Support, IT Operations, Nagios, Networking, Storage
Education
College of Southern Nevada 2012 — 2012
General
The Academy of South Florida 2002 — 2004
Informaton Technology
Live Oak
The Venetian I The Palazzo, Resort Hotel & Casino I Las Vegas Sands Corp. July 2013 - Present
Cox Communications 2011 - 2012
Catalyst Rx December 2009 - July 2010
Asereth Medical Services February 2008 - December 2009
CVS Caremark Corporation May 2007 - September 2008
Skills
Pharmacy Technicians, Account Management, Sales, Direct Sales, Solution Selling, Sales Management, Sales Process, Advertising Sales, Sales Operations, Pharmaceutical Industry, Customer Service, Sales Presentations, Supervisory Skills, Social Media Marketing, New Business Development, Customer Retention, Social Media, Telecommunications, Call Centers
Education
College of the Canyons 2005 — 2006
Canyon High School 2003 — 2004
Cox Communications December 2011 - Present
Cox Communications June 2011 - December 2011
Cox Communications February 2010 - June 2011
Cox Communications December 2008 - February 2010
Enhanced Care Initiatives, Inc July 2007 - July 2008
Masco Corporation 2005 - 2007
Skills
Call Center, Project Management, Strategic Planning, Telecommunications, Process Improvement, Account Management, Vendor Management, Team Building, Operations Management, Management, CRM, Training, Call Centers, Quality Assurance, Competitive Analysis, Sales, Business Development, Leadership, Direct Sales, Enterprise Software, Troubleshooting, Team Leadership, Cross-functional Team..., Business Strategy, Program Management, Business Analysis, Business Process, Budgets, VoIP, Wireless, Business Intelligence, Strategic Partnerships, Customer Retention, Customer Satisfaction, Customer Experience
Education
University of Phoenix 2008 — 2008
PMP, Project Management Professional
College of Southern Nevada 1998 — 2003
Associate, Business Management
Qualcomm May 2014 - Present
Collabera April 2013 - May 2014
Qualcomm April 2013 - July 2013
Midcom 2010 - 2013
Cox Communications 2010 - 2013
Outsource. 2009 - 2009
T3 Staffing 2009 - 2009
US Army 2001 - 2005
Randstad Technologies US 2000 - 2001
XO Communications 2000 - 2001
Skills
Microsoft Office, Research, Microsoft Word, PowerPoint, Windows, Customer Service, English, Microsoft Excel, Outlook, Photoshop, Fiber Optics, Wireless Networking, RF Engineering, VoIP, Telecommunications, Switches, Broadband, Troubleshooting, Testing, Cisco Routers, Structured Cabling, Telephony, Oracle PL/SQL..., Secure CRT, MySQL, Hardware, Networking, Security, Software Installation, RF, System Deployment, WiFi, TCP/IP, Ethernet, IP, Network Engineering, CDMA, Wireless
Education
College of the Redwoods
Electrical and Electronics Engineering
Kaplan University
Special, Irregular and Counterterrorist Operations
Southwestern College
IGT October 2014 - Present
Cox Communications August 2011 - June 2014
Las Vegas Mobile Tech July 2007 - August 2011
Dell Services October 2010 - March 2011
3 Deviants LLC January 2005 - July 2007
Greenhorn Productions December 2003 - December 2004
COMPUTER ALLI, INC. July 2000 - December 2003
Newman Verrill, Inc January 1999 - July 2000
Downey Research Associates March 1994 - January 1999
MGM Resorts International August 1990 - May 1994
Skills
Video Production, Troubleshooting, Video Editing, HTML, Web Design, Social Media, Web Development, Technical Support, Editing, Computer Hardware, Dreamweaver, Adobe Creative Suite, Photography, Google Analytics, Graphic Design, Digital Video, Networking, Technical Writing, Google+, Digital Photography, Premiere, Adobe ColdFusion, Sony Vegas, Adobe Premier, HTML + CSS, Google Adwords, PC maintenance, Telecommunications, Survey Research, Community Relations, Microsoft, Project Management, BMC Remedy, Citrix, Remote User Support, Software Documentation, Software Quality..., Hardware Support, Remedy Ticketing System
Education
Community College of Southern Nevada 1994 — 1996
Web Page, Digital/Multimedia and Information Resources Design
University of Nevada-Las Vegas 1992 — 1995
Computer and Information Sciences and Support Services
Acelero Learning May 2014 - Present
Cox Communications 2007 - 2013
City of North Las Vegas December 2001 - November 2004
Wells Fargo January 2001 - April 2002
Skills
Customer Retention, Call Centers, Customer Service, Leadership, Team Building, Microsoft Word, PowerPoint, Sales, Social Networking, Social Media, Customer Satisfaction, Nonprofits, Troubleshooting, Event Planning, Coaching, Technical Support, Data Entry, Teamwork, Microsoft Excel
Education
Medical skills for life Institute 2014 — 2014
Phlebotomy
College of Southern Nevada 2013 — 2014
Western High School 1997 — 2001
Diploma, General Studies
Boyd Gaming November 2014 - Present
Structured Communication Systems May 2013 - November 2014
LightSquare November 2011 - May 2013
Torrey Point Group January 2011 - November 2011
Freelance 2006 - 2011
Freelance Network and IT Security 2006 - 2011
Cox Communications July 2000 - January 2006
Skills
Juniper, Network Security, Network Architecture, OSPF, Routing, Network Engineering, Information Security, Networking, BGP, Cisco Technologies, Security, Routers, Data Center, Computer Security, Network Design, IPv6, Wireless Networking, VPN, CISSP, Switches, Network Administration, LAN-WAN, DNS, IPSec, Disaster Recovery, Palo Alto Networks, Managed Security..., Managed Services, Cisco IOS, TCP/IP, Policy, Policy Analysis, IT Security Policies, WAN, Security Policy, Business Process, Tamper-Evident, Physical Security, Security Management, Penetration Testing, Information Security..., Firewalls, Cloud Computing, Virtualization
Education
University of Hawaii at Manoa 2006 — 2008
B.A., Political Science, Biology
Community College of Southern Nevada 1996 — 1998
AA, Arts
Cox Communications October 2013 - March 2015
Brazil Store December 2010 - June 2012
Isagenix 2005 - 2010
Skills
PowerPoint, Microsoft Excel, Outlook, Microsoft Word, Team Leadership, English, Negotiation, Windows, Editing, Customer Service, Sales Management
Education
College of Southern Nevada 2008 — 2010
Film, Photography, Screenplay
University of Brasilia 1983 — 1987
Bachelor of Business Administration (B.B.A.)
Delta Nationals 2001 - Present
Bonten California KAEF Television December 2012 - April 2015
Eureka Television Group July 1997 - December 2012
Cox Communications May 1987 - June 1997
KVIQ-TV October 1983 - June 1987
Skills
Production, Television, Singing, Writing, Live Sound Reinforcement, Television Commercial...
Education
College of the Redwoods 1979 — 1981
Music
Hoopa Valley High School
Integrated Financial Group The Brain Trust December 2014 - Present
Peachtree Capital Corporation July 2011 - November 2014
Peachtree Capital Corporation August 2004 - July 2011
Cox Communications May 2003 - July 2004
The Coca-Cola Company August 2000 - May 2003
Ernst & Young August 1997 - July 2000
Skills
CPA, Strategic Financial..., Investments, Retirement, Finance, Small Business, Retirement Planning, Financial Analysis, Accounting, Financial Reporting, Financial Modeling, Managerial Finance, Financial Planning, Portfolio Management, Analysis, Strategic Planning, Due Diligence, Budgets, Financial Advisory
Education
College of Charleston 1991 — 1995
Business, Accounting
Sandler Sales Training
Wade Hampton
Wade Hampton
Wade Hampton
Cox Communications January 1992 - Present
Falcon Cable November 1985 - December 1991
Education
University of Phoenix 2002 — 2006
Bachelor of Applied Science (B.A.Sc.), Business/Commerce, General, 3.2
College of DuPage 1977 — 1980
Associate of Arts (AA), Music
Peoples Gas September 2011 - Present
Combined Insurance November 2010 - June 2011
Hallmark Services Corporation October 2009 - May 2010
Cox Communications April 2007 - October 2009
Skills
Accounting, Call Center, Customer Service, Customer Satisfaction, Databases, Invoicing, Microsoft Office, Outlook, Policy, Process Improvement, Software Documentation, VoIP, Training
Education
College of DuPage 2011 — 2012
Northern Illinois University 2004 — 2006
Cox Communications June 2014 - Present
Tech Providers, Inc June 2013 - June 2014
Orgill Singer & Associates April 2013 - June 2013
Datanamics June 2007 - December 2007
Datanamics June 2006 - August 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, CompTIA A+ Certification, CompTIA Network+..., Cisco Routers, Nomadix, Windows 7, Windows XP Pro, Help Desk Support, Network Engineering, AirMagnet, Telnet, TeraTerm, Public Speaking, A+ Certified, Cisco IOS, Wireless Networking, Cisco Nexus, VPN, Cisco Technologies, EIGRP, Software Installation, TCP/IP, LAN-WAN, RIP, Network Security, OSPF, Network Administration, CCNA, Windows XP
Education
College of Southern Nevada 2005 — 2013
Associate of Applied Sciences (A.A.S.), Computer Information Technology with an emphasis in Networking
Texas Tech University 2008 — 2008
Computer Engineering
Area Technical Trade Center 2002 — 2004
Vocational Certificate, Computer Technician
Muirfield Energy August 2013 - Present
Cox Communications January 2013 - April 2013
Cox Communications May 2012 - January 2013
Cox Communications January 2010 - May 2012
Cox Communications September 2007 - January 2010
First Source Financial June 2005 - August 2007
First Source Financial June 2003 - May 2005
Skills
Loan Origination, Loans, Accounts Payable, Investigation, Pricing, Energy, Natural Gas, Forecasting, Analysis, Process Improvement, Process Management, Payroll, Employee Training, Telecommunications, Cable Television, Sales Operations, Internet, Fraud Detection, Sales, Customer Satisfaction, Customer Service, Microsoft Word
Education
College of Southern Nevada
Associate's Degree
Cox Communications March 2015 - Present
Cox Communications November 2009 - March 2015
BBVA Compass August 2005 - May 2007
Skills
Telecommunications, Call Centers, Customer Service, Leadership, Account Management, Process Improvement, Management, Product Management, Customer Retention, Program Management, Sales Operations, Troubleshooting
Education
College of Southern Nevada 2014 — 2016
Associate of Aviation Technologies, Aviation
University of West Florida 2003 — 2005
Bachelor of Arts (B.A.), Interdisciplinary Humanities
Okaloosa Walton Community College 2000 — 2003
Associate of Arts (A.A.)
Invesdoor April 2012 - Present
JP Morgan Chase Bank June 2011 - February 2012
Cox Communications May 2011 - June 2011
Panera Bread September 2010 - May 2011
Skills
Customer Service, Sales, Financial Accounting
Education
ITT Technical Institute-Henderson 2012 — 2014
Associate of Arts and Sciences (AAS), Network and System Administration/Administrator
College of Southern Nevada 2010 — 2012
Del Sol High School, 2009-2010College of Southern Nevada
ITT Technical Institute
CRG Global December 2006 - Present
Cox Communications June 2006 - November 2006
Fry's Electronics January 2005 - June 2006
Boal's Comic Oasis January 2001 - January 2003
Skills
Microsoft Office, Windows Server, iWork, Security, Active Directory, Customer Service, Filing, Hardware, Databases, Linux, Troubleshooting, XP, Computer Hardware, Software Installation, Microsoft SQL Server, Network Administration, Servers, Network Security, System Administration, Windows XP
Education
Devry University Inc 2011 — 2013
BA, Technical Management; Security emphasis
College of Southern Nevada 1999 — 2006
Associate of Science (A.S.), Cisco/Novell Emphasis
Skyriver Communications January 2009 - Present
Cox Communications July 2002 - January 2009
California Marketing April 2000 - June 2002
Vayusphere 1998 - 2000
GTE Wireless April 1998 - April 1999
Skills
Sales Management, Direct Sales, Telecommunications, New Business Development, Sales, Solution Selling, Wireless, B2B, Cloud Computing, VoIP, Unified Communications, Strategic Planning, Account Management, Sales Process, Product Management, Team Building, Business Development, Channel, Managed Services, Team Leadership, Competitive Analysis, Cold Calling, Selling, Salesforce.com, Contract Negotiation, Leadership, Strategic Partnerships, Marketing Strategy, Call Centers, Sales Operations, Operations Management, Strategy, CRM, Start-ups, Channel Partners, Management, Networking, Customer Retention, Cross-functional Team..., Sales Presentations, Vendor Management, Go-to-market Strategy
Education
Webster University 2005 — 2008
MBA, Business
University of California, Santa Cruz 1984 — 1986
BA, English Literature
College of San Mateo 1982 — 1984
AA, Primary Study
Quality/ Health/ Safety /Environment July 2012 - Present
Independent Safety Consultant May 2015 - August 2015
Independent Safety Consultant December 2014 - May 2015
Owner-Controlled Insurance Program (OCIP) 2012 - 2014
Hyundai Rotem Corporation USA-Train Manufacturing Division August 2009 - July 2012
Geotivity Environmental, Inc. Kelowna-B.C., Canada Corporation, LLC October 2003 - May 2007
Various Duty Stations December 1981 - November 2001
Cox Communications September 1983 - August 1985
Skills
Industrial Safety, Accident Investigation, Construction Safety, Risk Assessment, Industrial Hygiene, Occupational Health, Safety Management..., Inspection, EHS, Construction, Training, Railroad safety..., Ergonomics, Workplace Safety, Safety Consulting, Contract Management, Project Planning, Team Building, EPA, Program Management, Contract Negotiation, OSHA 30, OSHA training &..., A-Level First Responder, Competent Person..., Hazardous Materials..., Team Leadership, Logistics, 40 Hazwoper, Electronics Repair..., American Red Cross..., Hazardous communication..., Contract mangement &..., Multi cultural safety..., Wind Turbine Technician..., Management of..., Military Contract Work, State and Local Projects, Railroad Safety & Risk..., Multi-Cultural Training, OCIP Risk & Safety..., Cross-functional Team..., Distributed Team..., Process Safety..., Corporate Communications, Operational Risk..., Telecommunications..., Telecommunications, OSHA-500,501,510 Safety..., Safety & Risk...
Education
UCSD University 2011 — 2012
OSHA 500 Certification, OSHA SAFETY OUTREACH TRAINER
U.S. Army Signal Corps 1983 — 1985
Masters Technical Degree, Electronics Communications Engineering
College of the Desert 2011 — 2012
OSHA 30 Certification, OSHA General Industries Safety, 4.0
College of the Desert 2010 — 2011
Wind Turbine Technician Certification, Wind Energy, 4.0
Cuyamaca College 2006 — 2008
Associate's Degree, Environmental Health & Safety Management
Mira Costa College 2004 — 2006
Associate's Degree, Biological and Physical Sciences
Scoreboard at the University of Phoenix Cardinals Stadium March 2014 - Present
Self September 2003 - Present
Dickey's Barbecue Restaurants, Inc. April 2014 - July 2014
AV Concepts July 2013 - March 2014
College of Southern Nevada August 2011 - May 2013
Cox Communications December 2009 - May 2012
Advantage Rent A Car September 2009 - December 2009
2Wire December 2006 - December 2008
Freelance Stagehand December 2006 - December 2008
Salt River Project June 2006 - October 2006
Skills
Adobe Creative Suite, Windows, Troubleshooting, Graphic Design, Lighting, Microsoft Word, Windows 7, Illustrator, Photoshop, Flash, Flash Animation, Dreamweaver, InDesign, Digital Illustration, Vector Illustration, Wacom Tablet, 3D Studio Max, AutoCAD, Color Theory, Painting, 10 Key, Typing, Microsoft Office, ETC Consoles, Microsoft Windows XP, Outlook, Outlook Express, Firefox, Chrome, Internet Explorer, Lightwright, Wireless Networking, Home Networking, Home Theater, Telephone Support, Bluetooth, Mac OS, TCP/IP, Computer Hardware, Video, Customer Service, PowerPoint, Mac OS X, Problem Solving, Mac, Social Media, Call Center, Vectorworks, Computer Repair, Windows XP Pro
Education
College of Southern Nevada 2011 — 2013
Associate's of Applied Science, Computer Graphics
Washington High School 1999 — 2004
Endorsed Diploma, Advanced Science and Language Placement
Cox Communications May 1998 - Present
Cox Communications January 2000 - June 2002
Cox Communications May 1998 - January 2000
Sprint Nextel March 1973 - May 1998
Skills
Management, Leadership, Strategic Planning, Team Building, Financial Analysis, Customer Service, Contract Management, Telecommunications, Finance, PowerPoint, Networking, Customer Satisfaction, Project Management, Human Resources, Vendor Management, Process Improvement, Call Centers, Operations Management, Employee Engagement, Cross-functional Team..., Training, Budgets, Team Leadership, Strategy, Broadband, Business Development, Account Management, Cable Television, DOCSIS, Program Management, Contract Negotiation, Customer Retention, VOD, Telephony, IPTV, Product Management, Wireless, Customer Experience, Optical Fiber, CRM, Cabling, VoIP, Fiber Optics, Strategic Partnerships, Start-ups, Ethernet, T1, Performance Management, Coaching, Computer Network...
Education
College of Southern Nevada 1989 — 1990
Attended
Cox Enterprises January 2007 - Present
Cox Communications January 2001 - January 2007
Skills
Digital Media, Television, Video, Broadcast, Radio, Broadcast Television, Integration, Social Media, Telecommunications, Project Management, Vendor Management, Troubleshooting
Education
College of Southern Nevada
TherapySites.com LLC October 2012 - Present
JBaltazar Creative August 2012 - Present
Time Warner Cable October 2010 - October 2012
Intuit February 2008 - June 2009
Cox Communications April 2002 - February 2008
Skills
Technical Support, Troubleshooting, Computer Hardware, Windows, Help Desk Support, Software Installation, Telecommunications, System Administration, Windows 7, BMC Remedy, Customer Support, XP, Data Center, Windows Server, Customer Service, Windows XP, Network Security, Lotus Notes, CSS, Microsoft Office, Cabling, Mac, Software Documentation, TCP/IP, Incident Management, VMware, IT Operations, Search Engine...
Education
Coleman College 2011 — 2012
Web Media Design, Website Interface Design
Coleman College 2011 — 2012
Associate of Arts (A.A.), Web Page, Digital/Multimedia and Information Resources Design
Alterra Pest Control July 2015 - Present
Gelato Messina March 2015 - Present
Las Vegas-Clark County Library District June 2011 - April 2015
Clark County School District August 2011 - May 2012
Las Vegas-Clark County Library District October 2008 - June 2011
Cox Communications October 2005 - October 2008
Blockbuster July 2002 - October 2005
South Fork Mountain Lodge & Outfitters May 2003 - July 2004
Skills
Outlook, Customer Service, Data Entry, Technical Support, Social Media, Microsoft Office, Databases, Microsoft Publisher, Microsoft Excel, Library, Teaching, Access Database, iPhone, iPad, Mac OS, iOS, Improvisation
Education
University of Nevada-Las Vegas 2012 — 2014
Bachelor's Degree, Theatre; Concentration in Theatre Studies, 3.25
College of Southern Nevada 2010 — 2011
Radford High School 1996 — 2000
High School, General Studies, 4.0 Magna Cum Laude
Cox Communications May 2002 - March 2010
Cox Communications September 1999 - May 2002
Cox Communications January 1999 - September 1999
San Diego Unified School District June 1995 - July 1998
San Diego Unified School District April 1993 - June 1995
Education
Coleman College 1987 — 1995
TelePacific Communications May 2015 - Present
CenturyLink May 2014 - March 2015
Cox Communications September 2009 - May 2014
Amtel Communications, Inc. January 1993 - September 2009
Skills
Telecommunications, VoIP, SIP Trunking, Telephony, Unified Communications, Account Management, Direct Sales, Managed Services, Strategic Partnerships, Cloud Computing, Salesforce.com, Broadband, Solution Selling, Wireless, Sales Management, Long Distance, Customer Retention, Call Center, Co-location, Sales Process, MPLS, B2B, Sales Operations, New Business Development, Sales, Hosted Services, Product Management, Networking, Metro Ethernet, SIP, Data Center, Internet Services, IP, T1, PRI, Vendor Management, Ethernet, Cisco Technologies, Voice & Data Convergence, Qualifying Prospects, Disaster Recovery, LGBT rights, Call Centers, Professional Services, Leadership, Customer Satisfaction, Selling, Cold Calling, SaaS, Network Design
Education
College of Southern Nevada 2010 — 2011
Associates of Applied Sciences, Computing and Information Technology, 4.0
University of Phoenix 1998 — 2001
Bachelor of Science, Business Information Systems
University of Nevada-Las Vegas 1992 — 1993
Clark High School
Clark High School
Zunesis April 2014 - April 2015
eCapital LLC June 2013 - March 2014
Las Vegas Skin and Cancer Clinics August 2012 - June 2013
The Cosmopolitan of Las Vegas 2009 - May 2012
Security Savings Bank January 2007 - March 2009
Bank of Nevada 2009 - 2009
Easter Seals Southern Nevada April 2007 - January 2008
IASG 2005 - 2007
Cox Communications 2002 - 2005
Cox Communications (Las vegas, NV) 2000 - 2005
Skills
Active Directory, Technical Support, Hardware, Disaster Recovery, VMware, System Administration, Servers, Microsoft Exchange, Data Center, Virtualization, Visio, Windows Server, VMware ESX, Security, ITIL, SAN, VMware Infrastructure, Leadership, IT Management, Operating Systems, Troubleshooting, Information Technology, Network Design, Microsoft SQL Server, Cisco Technologies, Network Security, System Deployment, XP, Networking, Firewalls, VPN, DNS, Network Administration, DHCP, Windows 7, Switches, Network Engineering, Computer Hardware, Wireless Networking, Microsoft Certified..., TCP/IP, Routers, Citrix, IT Operations, Infrastructure, IIS, Software Installation, vSphere, Microsoft Technologies, Cloud Computing
Education
University of Phoenix 2002 — 2004
Bachelor of Science (BS), Information Technology
College of Southern Nevada 1993 — 1998
Cajon Valley Union School District May 2015 - Present
Cox Communications May 2000 - October 2014
Skills
Supervisory Skills, Call Centers, Network Security, Customer Service, Technical Support, Windows, Microsoft Office, Wireless Networking, Wireless Security, Wireless Routers, Team Building, Malware Analysis, Spyware, Trojans, Virus Removal, Remote Troubleshooting, Spanish, Research, BMC Remedy Ticketing..., Mac OS, Email Clients, Cable Modems, Real Time Monitoring, Software Documentation, Mentoring, Coaching, Employee Training, Inventory Management, Team Leadership, Troubleshooting, Customer Satisfaction, Vendor Management, Process Improvement, Telecommunications, Customer Retention
Education
Coleman College
Bachelor of Science (B.S.), Network Security
Coleman College
Bachelor of Science (B.S.), Computer Networks
Coleman College
Associate of Science (A.S.), Computer Networks
Coleman College
Core Certificate, Computer Engineering Technology
Naval Corrections Academy
Diploma, Corrections Specialist
Cox Communications November 2014 - Present
Cox Communications March 2007 - November 2014
Skills
Call Centers, Telecommunications, Customer Service, Troubleshooting, Customer Satisfaction, Microsoft Office, Video, Cable Television, Television, Technical Support, Team Building, Sales, Microsoft Excel, Networking, Customer Experience, Project Management
Education
College of Southern Nevada 2006 — 2007
SEPHORA March 2015 - Present
InfoGenesis February 2009 - March 2015
American Kiosk Management December 2008 - February 2009
Reflexis Incorporated October 2007 - February 2008
Cox Communications August 2005 - July 2007
Skills
XP, Troubleshooting, Windows Server 2003, Hardware, Infogenesis, Windows XP Professional, Windows 7, MySQL, Crystal Reports, Cisco IOS, Cisco devices, Windows Server, Solution Focused, Cisco Technologies, Broadband, Active Directory, Software Installation, Networking, Network Administration, VoIP, Windows, Help Desk Support, Windows XP, Technical Support
Education
College of Southern Nevada
Chartis Insurance Group May 2013 - Present
AutoTrader.com 2014 - 2014
Dental Practice Management Firm March 2011 - May 2013
World Financial Group March 2010 - May 2010
Liberty Mutual Insurance Group June 2009 - March 2010
Ganz & Hauf April 2007 - May 2009
Cox Communications September 2004 - December 2006
Remedy Staffing, Manpower, Kelly Services January 1997 - August 2001
Skills
Outlook, Legal Assistance, Wordperfect, Personal Injury, Legal Research, Civil Litigation, PowerPoint, Office Management
Education
College of Southern Nevada 2005 — 2008
AAS, Paralegal Studies
College Southern Nevada
Associate of Applied Science Degree, Paralegal Studies
Cox Communications March 2009 - Present
mindSHIFT Technologies February 2008 - April 2009
First Horizon March 2007 - February 2008
Wachovia/World Savings September 2006 - February 2007
Countrywide Home Loans/Full Spectrum March 2003 - September 2006
AT&T Wireless June 2001 - March 2003
GMAC Mortgage February 1998 - May 2001
Skills
Cold Calling, Solution Selling, Telecommunications, Sales Process, Account Management, New Business Development, Sales Management, Direct Sales, Call Centers, VoIP, Sales, Networking, Selling, Managed Services, Management, B2B, Leadership, Training, Data Center, Enterprise Software, Forecasting, Wireless
Education
College of DuPage 1980 — 1982
Cox Communications January 1998 - Present
Skills
HFC, Master Control, VOD, Cable Television, DOCSIS, Broadcast Television, Interactive TV, Broadband, IPTV, Broadcast, Cables, Change Management, Leading Change, Emotional Intelligence, Driving Results, Empathy, Agility, Critical Thinking, Team Leadership, Cross-functional Team..., Operations Management, Conflict Resolution, Telecommunications, Strategic Leadership, Virtual Teams, Influence Others, Management, Project Management, Telephony, Vendor Management, Customer Satisfaction, Troubleshooting, Sales Management, Video, Training, Integration, Networking, Team Building, Strategic Planning, Customer Retention, Leadership, Customer Service, Performance Management, Budgets, IP, Recruiting, Field Operations, Organizational..., Cross-cultural..., Cabling
Education
Patten University 2015 — 2016
Bachelor's Degree, Business Management - Leadership
College of Southern Nevada 2012 — 2014
Associate's Degree, Business Management - Telecommunications and Networking
Cox Communications March 2013 - Present
Canyon Warrior Contracting October 2012 - March 2013
PR Construction Co., Inc. 2002 - 2012
Compliance Science Safety Consulting August 1999 - March 2002
Los Angeles Chemical / JB Chemical Company April 1995 - August 1999
Skills
Associate Safety..., OSHA Trainer, OSHA 500, OSHA 501, OSHA 30-Hour, OSHA 10, Hazmat Response, Construction Safety, Chemical Safety, Industrial Safety, Safety Training Programs, Safety Inspection, Workers' Compensation..., Respirator Fit Testing, Lock Out Tag Out, Forklift Training and..., Emergency Planning, MSDS, NFPA, Fire Prevention, Fire Extinguisher, Ergonomics, Confined Space, Air Quality Analysis, DOT Compliance, Noise Control, Scaffolding, Fall Protection, Tool Guarding and Safety, CFR, Risk Management, Construction Management, Construction Drawings, Training, Microsoft Excel, Microsoft Word, Laboratory Skills, Locksmithing, Water Treatment, Carpentry, Conversational Spanish, OSHA, Inspection, Hazard Recognition, Safety Training, Construction, Contractors
Education
Community College of Southern Nevada 2008 — 2010
University of Nevada-Las Vegas 1996 — 1997
Truckee Meadows Community College 1990 — 1993
General Studies
Impact Fitness Las Vegas LLC January 2012 - Present
Cox Communications November 2011 - Present
Wyndham Consumer Finance November 2007 - July 2012
Babies R US January 2007 - July 2007
CENTERDESIGN New York 2002 - 2005
Skills
Fitness Training, Personal Training, Employee Wellness..., Corporate Health
Education
College of Southern Nevada 2008 — 2009
UNLV 2004 — 2008
Cox Communications September 2003 - Present
Skills
Customer Service, Call Center, Telecommunications, Call Centers, Customer Experience, Vendor Management, Customer Retention, Troubleshooting, Customer Satisfaction, Wireless, VoIP, Technical Support, Broadband, Networking, Telephony, Cabling
Education
University of Central Oklahoma - College of Business Administration 1996 — 1999
management
Dawn Gordon Financial Advisors October 1996 - Present
Dawn Gordon Financial Advisors October 1996 - Present
NAUI, YMCA July 1983 - November 2011
Ameriprise IDS American Express September 1986 - September 1996
Cox Communications September 1985 - January 1986
Imperial Room & Le Montrachet French Restaurant October 1982 - April 1985
Cashman Photo June 1979 - October 1982
Skills
Strategic Consulting, Financial Planning, Wealth Management, Beneficiary Planning, Family Meetings for..., Life Insurance Benefits..., Pension Maximization, Retirement Planning, Strategic Financial..., Securities, Pensions, Investments, Insurance, Financial Advisory, Employee Benefits, Retirement, Mutual Funds, Estate Planning, Asset Management, Financial Services
Education
College for Financial Planning 2011 — 2012
CRPC ®, Designee, Chartered Retirement Planning Counselor SM or CRPC ®, Designation
College of Southern Nevada 1984 — 1987
Business/Finance
University of Nevada-Las Vegas 1983 — 1986
Business/ Finance & Marine Geology
HCL America March 2015 - Present
Cox Communications October 1996 - March 2015
Cox Communications October 1994 - October 1996
Community College of Southern Nevada June 1991 - October 1995
Days Inn Hotel & Casion June 1987 - November 1994
Skills
Troubleshooting, Telecommunications, VoIP, Broadband, IP, Wireless, Networking, Technical Support, Call Centers, Call Center, Integration, VOD, Vendor Management, Routers, Linux, Cisco Technologies, Active Directory, Windows, SQL, VBScript, InfoPath, Powershell, HTA, System Deployment
Education
College of Southern Nevada 1990 — 1995
Computer Science
IGT March 2013 - Present
Aristocrat April 2012 - March 2013
Cox Communications August 2007 - April 2012
Education
College of Southern Nevada 2005 — 2006
Certified Nurse's Assistant, Health/Health Care Administration/Management
2-1-1 Humboldt under HCAR September 2012 - Present
City of Eureka March 2003 - 2006
Cox Communications January 1998 - June 2003
Skills
Community Outreach, Fundraising, Management, Social Services, Program Development, Outlook, PowerPoint, Community Development, Non-profits, Research, Nonprofits, Volunteer Management, Organizational..., Leadership Development, Event Planning
Education
Humboldt State University 2003 — 2010
Bachelor's degree, Social Work
College of the Redwoods 2001 — 2005
Associate of Arts (A.A.), Psychology
Ten30 Media January 2012 - Present
WWW.VISUALCONCEPTMEDIA.COM January 2012 - December 2014
Ironboy Promotions March 2013 - August 2014
Cox Media August 2008 - January 2012
Cox Communications August 2005 - October 2007
Skills
Final Cut Pro, Video, After Effects, Photoshop, Video Editing, New Media, Television, Producing, Video Production, Final Cut Studio, Camera, Short Films, Music Videos, Windows, OS X, Photography, Entertainment, Reality, Sound, Mac OS X, Organization, Project Managers, Editing, Videography, Strong Communications..., Aerial Photography, RC Helicopter Aerial..., Project Management, Aerial, Live Events, Field Producing, Independent Film, Production Managment, Film Editing, Pre-production, Digital Media, Multimedia, Broadcast Television, Canon DSLR, Web Video, Camera Operating, Digital Video, Media Production, Commercials, HD Video, Documentaries, Broadcast, Post Production, Avid Media Composer
Education
Collins College 2003 — 2006
Bachelor's of Arts, Film/Cinema/Video Studies
Provide Commerce February 2014 - Present
LPL Financial July 2012 - February 2014
LMR Solutions June 2011 - June 2012
LMR Solutions June 2007 - June 2009
First American Financial Corporation 2002 - 2007
Cox Communications January 2002 - September 2002
Skills
SharePoint, MS Project, InfoPath, SharePoint Designer, Microsoft Office, Project Management, Project Coordination, Microsoft Publisher, SDLC, Quality Assurance, Testing, Software Documentation, ASP.NET, Management, Troubleshooting, Agile Methodologies, Microsoft Project, Program Management, Process Improvement, Software Project..., Integration, Requirements Analysis, Vendor Management, Leadership
Education
Coleman College 2001 — 2001
Certificate, Computer Applications and Networking
Cox Enterprises July 2015 - Present
Cox Communications May 2014 - July 2015
Cox Communications July 2009 - May 2014
Graphic Imaging Services Inc January 2006 - September 2008
Square Yard of Nevada June 2005 - December 2005
Sundance Helicopters Inc March 2004 - June 2005
General Atomics March 2002 - January 2003
Skills
Analysis, Data Entry, Strategy, Time Management, Leadership, Team Building, Troubleshooting, Wireless, Project Management
Education
College of Southern Nevada
United Holdings June 2014 - September 2015
Cox Communications March 2010 - June 2014
Defender Services at The Goodyear Tire & Rubber Company September 2009 - February 2010
University of Central Oklahoma January 2007 - June 2009
Bridgestone May 2002 - December 2006
Skills
Training, Risk Management, Team Building, Root Cause Analysis, Process Improvement, Risk Assessment, Industrial Hygiene, Workers Compensation, Management, Inspection, Safety Training, Analysis, Industrial Safety, Ergonomics, Safety Management, Safety Programs, Hazard Analysis, Public Speaking, Program Development, Leadership, Supervisory Skills, EHS, Auditing, Safety Management...
Education
Northeastern State University 2011 — 2013
Master of Business Administration (M.B.A.), Business Administration, 4.00
University of Central Oklahoma - College of Business Administration 2008 — 2010
Bachelor of Business Administration (BBA), Finance - Insurance & Risk Management, 3.55
University of Central Oklahoma 1998 — 2002
Bachelor of Science (BS), Industrial Safety, 3.11
Bank of the West July 2015 - Present
First Data Corporation October 2008 - July 2015
Cox Communications May 2001 - April 2007
Skills
Financial Services, Financial Modeling, Credit, Business Analysis, Financial Analysis, Process Improvement, SDLC, Portfolio Management, Microsoft Excel, Banking, Call Centers, Analysis, Credit Risk, Access, Accounting, Risk Management, Customer Service, Payments, Business Process..., Relationship Management, Analytics, Credit Analysis
Education
College of Saint Mary 2012 — 2014
Bachelor of Business Leadership and Management (BLM), Business Leadership and Management
Kaseya June 2012 - Present
The Selling Source October 2008 - June 2012
Cox Communications March 2002 - September 2008
NineTwentyOne Development Inc 2001 - 2006
NIXDesign January 2001 - April 2002
Infinite Technology January 2000 - December 2000
Act-1 April 1999 - January 2000
PageNet 1993 - 1998
Skills
C#, Java, PHP, T-SQL, Stored Procedures, Microsoft SQL Server, MySQL, Mac OS X, Linux, Windows, Unit Testing, ASP.NET, RESTful WebServices, OS X, Web Services, Subversion, OOP, Visual Studio, Spring, JavaScript, Databases, CSS, Git, Atlassian JIRA, Agile Methodologies, SQL, Integration, Software Development, XML, Testing
Education
College of Southern Nevada
Mathematics
Silverstate Refrigeration and HVAC April 2014 - Present
ABM Industries February 2013 - April 2014
Complete Logistics Solutions March 2012 - February 2013
IES 2010 - 2012
Cox Communications 2008 - 2010
InstallPro 2006 - 2008
Skills
Dispatching, Computer Aided Dispatch, Office Administration, Logistics, Supervising, Computer Proficiency, Proposal Writing, Project Management, Research, Notary Public, Route Planning, Shipping, Sales, Process Scheduler, Forklift Operator, Troubleshooting, Administration
Education
Glendale Academy, Glendale CA 1996 — 1999
Diploma, General Education
College of Southern Nevada
Cox Communications October 2014 - Present
Cox Communications August 2011 - October 2014
Burke Williams Day Spas, Inc. September 2010 - May 2011
Video Bliss Inc June 2002 - March 2008
Integrated Support Center May 2000 - February 2002
Skills
Internet Troubleshooting, Customer Service, Techinical, Problem Analysis, Relationship-builder..., Outstanding..., Problem Solving, Department Budget..., Online Business..., Office Etiquette, Goal-oriented..., Coordinating Special..., General Clerical, Marketing Strategy, Clerical Work, Customer Satisfaction, Leadership, Networking, Sales, Training, Troubleshooting, Management, Public Speaking, Account Management, Microsoft Excel, PowerPoint, Team Building
Education
College of Southern Nevada 2013 — 2015
Business Administration, Management and Operations and Communication
West Los Angeles College 2009 — 2011
Business Administration, Management and Operations
AAA 2014 - Present
Cox Communications 2011 - 2012
Check City July 2010 - May 2011
Hilton Grand Vacations 2007 - 2008
Wireless Toyz 2006 - 2007
Skills
Customer Service, Management, Sales, Leadership, Marketing, Project Management, Strategic Planning, Microsoft Word, Team Leadership, PowerPoint, Social Media Marketing, Process Improvement, Sales Management, Strategy, Advertising, Event Planning, Research, CRM, Analysis
Education
College of Southern Nevada 2008 — 2010
Associate of Arts and Sciences (A.A.S.), Criminal Justice and Corrections
University of Nevada-Reno 2004 — 2007
Associate of Arts and Sciences (A.A.S.), Criminal Justice and Corrections
China Unicom Americas October 2014 - Present
Reliance Globalcom July 2013 - September 2014
China Telecom Americas January 2013 - July 2013
Comcast January 2011 - January 2013
Comcast October 2010 - January 2011
Dept of Vet Affairs SF April 2009 - March 2010
L.E.A. April 2007 - August 2009
Cox Communications 2006 - January 2009
XO Communications 2004 - 2006
Mpower Communication Consulting AB 2002 - 2004
Skills
Telecommunications, VoIP, Solution Selling, Managed Services, Wireless, Direct Sales, Account Management, Sales Management, Co-location, Cloud Computing, Sales, Sales Operations, New Business Development, Strategic Partnerships, Business Development, Strategic Planning, Security, Networking, MPLS, Salesforce.com, Sales Process, Unified Communications, SaaS, Cold Calling, Channel Partners, Selling, Customer Retention
Education
San Francisco State University 1997 — 1999
BA, Business Administration and minor in Political Science
College of San Mateo 1996 — 1998
AA Business, Business Administration and Management, General
Foothills United Way March 2015 - Present
Trident United Way December 2011 - March 2015
Ruby Tuesday April 2000 - May 2012
Cox Communications October 2005 - October 2006
Skills
Social Media, Public Relations, Non-profits, Press Releases, Nonprofits, Corporate Communications, Program Development, Strategy, Sales, Training, Event Planning, Grant Writing, Fundraising, Public Speaking, Event Management, Management, Personnel Management, Social Networking, Leadership
Education
University of Colorado Denver 2015 — 2018
Master's Degree, Public Administration
College of Charleston 2008 — 2012
Bachelor of Arts (BA), Corporate Communication
Caesars Entertainment Corporation March 2014 - Present
Caesars Entertainment Corporation September 2013 - April 2014
Caesars Entertainment Corporation December 2011 - September 2013
Caesars Entertainment Corporation March 2009 - December 2011
Cox Communications September 2008 - March 2009
United Nissan June 2007 - October 2008
Sitel February 2007 - September 2008
Sitel November 2006 - February 2007
Sitel September 2005 - November 2006
Skills
Microsoft Excel, Microsoft Office, Customer Service, Casino, Gaming, Marketing, Casino Gaming, Hospitality, Gaming Industry, Baccarat, Roulette, Blackjack, Craps, VIP, Supervisory Skills, Budgets, Loyalty Programs, Gaming Law, VIP Services, Hotels, Resorts, Customer Satisfaction, Database Marketing, VIP management, Bingo, Player Development, Hospitality Management, Hospitality Industry, Stratton Warren, Email Marketing, Hiring, Training, Marketing Strategy, Advertising, ACSC, Poker
Education
University of Nevada-Las Vegas 2014 — 2016
Bachelor of Architecture (B.Arch.), Architecture
College of Southern Nevada 2010 — 2014
Associate's Degree, Architecture
Callaway Golf February 2008 - Present
Cox Communications January 2001 - November 2007
Skills
Technical Support, Help Desk Support, Active Directory, Troubleshooting, Microsoft Exchange, Windows Server, VMware, Disaster Recovery, Citrix, Customer Service, Windows, System Administration, DNS, Process Improvement, Team Leadership, Management, Leadership, Vendor Management, Cross-functional Team..., Networking, Team Building, SharePoint, Project Management, Mac
Education
Coleman College 1999 — 2000
Computer Networking, Information Technology
Mt. Carmel High Scool 1985 — 1988
Deploma
NAI Sullivan Group March 2012 - Present
Enogex Holdings, LLC April 2011 - December 2011
Cox Communications May 2001 - July 2010
Skills
Excel, PowerPoint, Word, Microsoft Office, Access, Outlook, Data Analysis, Customer Relations, Customer Service, Visual Basic, Writing, Strategic Planning, Event Planning, Windows, Microsoft Excel, Sales, Analysis, Microsoft Word, Management, Leadership, Social Networking, Marketing
Education
University of Oklahoma - Price College of Business 2009 — 2011
M.B.A., Finance, Risk Management, & Energy
University of Central Oklahoma - College of Business Administration 2005 — 2008
B.B.A., Management
University of Central Oklahoma 1994 — 2005
B.S., General Studies
Cox Communications January 2006 - Present
Cablevision April 2003 - August 2006
Cablevision May 2000 - April 2003
Trinity Communications September 1987 - May 2000
Skills
Vendor Management, Telecommunications, Project Management, Process Improvement, VoIP, Visio, Account Management, MS Project, Call Centers, Cross-functional Team..., Integration, Call Center, Product Management, Program Management, Customer Service, PMP, Troubleshooting, Management, Wireless, PeopleSoft
Education
College of DuPage
DeVry Institute of Technology
Digital Electronics
Project Management Institute
Project Management
The Home Depot August 2012 - February 2014
Insight Sourcing Group 2011 - July 2012
Goizueta Business School, Class of 2011 2009 - May 2011
Cox Communications May 2010 - August 2010
City of Alpharetta 2006 - January 2010
Georgia Senate Budget and Evaluation Office 2007 - 2009
Atlanta-Fulton County Emergency Management Agency 2007 - 2007
Skills
Management Consulting, Strategic Sourcing, Cost Reduction
Education
Emory University 2009 — 2011
MBA, Business
Georgia State University 2004 — 2006
M.P.A., Public Administration
Colgate University 1998 — 2002
B.A., Political Science
93.7 K COUNTRY April 2006 - Present
Kitty Kutz February 2014 - Present
Clear Channel Radio December 2004 - April 2006
South Central Communications Corporation/WIKY February 2001 - December 2004
Metro Networks April 1997 - February 2001
Cox Communications 2000 - 2001
CBS Radio Orlando 1998 - 2000
WFKS 99.9 Kiss FM 1994 - 1997
Asterisk Communications 1991 - 1993
Skills
Voice Acting, Voice Over, Radio, Broadcast, On-air, Social Media Marketing, Web Design, Computer Graphics, Creative Writing, Feature Writing, Copywriting, Copy Editing, Media Production, Digital Production, Announcer, Music Programming, Public Relations, News Writing, Sports Writing, Sports Reporting, News Reporting, Newspaper, Photography, Digital Photography, Photo Editing, Photoscape, Selector, Microsoft Excel, eMarketing, Audience Research, Promotional Writing, Radio Promotions, Promotional Design, Promotion Planning, Website Promotion, Website Copy, Radio Announcing, Radio Broadcasting, Radio Host, Radio Producing, Radio Programming, Social Networking, VoxPro, Video, Newspapers, Music Scheduling, Feature Articles, Audience Measurement, Broadcast Journalism, NexGen
Education
College of Central Florida 1990 — 1993
Associate of Arts (A.A.), Mass Communications
Dunnellon High School 1986 — 1990
Diploma, Journalism/Music/English
Cox Communications November 2012 - Present
C November 2009 - January 2010
Progressive Insurance April 2008 - December 2008
Chase November 2007 - March 2008
Cox Communications October 2004 - September 2007
Maka Beauty Systems May 2003 - October 2004
Answer Plus June 2001 - March 2003
Education
College of Southern Nevada 2004 — 2005
Associates of Arts (Not Complete), Marketing
Clark County School District 1985 — 1998
General Education Development Certificate, General Education
Isagenix August 2013 - Present
Speaker Recruiter April 2015 - Present
Research & Recovery Nonprofit September 2009 - Present
United States Postal Service August 2014 - April 2015
Cox Communications September 2001 - May 2011
Pennington Mortgage/DP Mortgage October 1998 - October 2001
Skills
Fundraising, Non-profits, Public Speaking, Event Planning, Public Relations, Strategic Planning, Media Relations, Social Media, Social Media Marketing, Event Management, Nonprofits, Social Networking, Community Outreach, Advertising, Marketing, Newsletters, Leadership, Customer Service
Education
College of Southern Nevada 2010 — 2013
Associate of Arts (AA), Sociology
San Jose State University 1984 — 1987
Business Administration/Acctg
Investools September 2006 - August 2012
Cox Communications August 2004 - August 2006
Skills
Electronics, Computer Hardware, Computer Gaming, Software Installation, Computer Hardware..., Computer Hardware..., Computer Information..., Home Theater, Data Analysis, Video Games, Mobile Games, Technical Support, Customer Service, Troubleshooting
Education
College of Southern Nevada 1995 — 1996
Computer and Information Sciences, General
Rancho High School 1989 — 1993
High School Diploma
Sage March 2015 - Present
Cox Business December 2010 - Present
Cox Communications 2010 - Present
Comcast Business October 2012 - March 2014
Cox Media October 2011 - October 2012
AT&T Advertising Solution September 2005 - June 2011
Skills
Direct Sales, Advertising, Small Business, B2B, Customer Service, Marketing Strategy, New Business Development, Cold Calling, Business Development, Strategic Partnerships, Social Media Marketing, Online Advertising, Selling, Sales Management, Mobile Marketing, Account Management, Sales Process, Sales, SEM, Customer Retention, Strategic Planning, Solution Selling, Marketing, Lead Generation, Direct Marketing, Digital Marketing, Consulting, Leadership, Salesforce.com, CRM, Advertising Sales, Telecommunications, Online Marketing, Management, Sales Presentations, Sales Operations, Email Marketing, SEO, Team Building, Training, PPC, Social Networking, Marketing Communications
Education
College of Southern Nevada 1999 — 2001
Microsoft March 2015 - Present
Microsoft Corporation November 2010 - March 2015
Unisys November 2008 - November 2010
Cox Communications October 2003 - September 2008
ClientLogic May 2001 - October 2003
Skills
SQL Server, Business Analysis, C#, SQL, SDLC, Microsoft SQL Server, Business Intelligence, XML, SharePoint
Education
University of Massachusetts at Lowell 2007 — 2010
Bachelor of Information Technology
College of Southern Nevada 1998 — 2007
AB, Business
University of Nevada Las Vegas Lee Business School 1998 — 2007
Business
Boeing March 2013 - Present
Oklahoma Health Care Authority June 2010 - March 2013
L-3 Communications July 2009 - June 2010
The American Education Corporation March 2008 - July 2009
West Corp September 2002 - March 2008
Cox Communications May 2002 - June 2002
AOL LLC July 2000 - April 2002
AOL LLC July 1996 - July 2000
Skills
BMC Remedy, VB.NET, Access, Training, Staff Development, Databases, Technical Writing, Visio, Troubleshooting, Call Center, Software Documentation, Data mining, Data analysis, Microsoft Office, Medicaid, Project Management, Business Objects, IT Project..., Call Centers, Crystal Reports, Data Analysis, Analysis, Testing, Program Management, Management, Leadership, Telecommunications, Networking, Integration, Technical Support, Servers, Data Mining, Windows, Process Improvement, Quality Assurance, SharePoint, Business Analysis, Requirements Analysis, Team Leadership, Team Building, Customer Service, Strategic Planning, Microsoft Excel
Education
College of Business 2004 — 2011
B.B.A
Frates Insurance & Risk Management April 2000 - Present
Cox Communications 1992 - 1999
Skills
Insurance, Property & Casualty..., Auditing, Payroll, Budgets, Commercial Insurance, Accounting, Customer Service, General Insurance, Managerial Finance, Casualty, Management, Leadership, Workers Compensation, Underwriting
Education
College of Business 1987 — 1991
BS, Accounting
College of Southern Nevada August 2010 - Present
Cox Communications November 2009 - May 2010
United States Air Force March 1989 - April 2009
Skills
Microsoft Office, Security Clearance, Security, Air Force, Customer Service, Military, Microsoft Excel, Microsoft Word, Government, Change Management, DoD, Military Operations, Defense, Program Management, Supervisory Skills, Leadership, Command, System Administration, Military Experience
Education
College of Southern Nevada
Charter Communications January 2002 - Present
Charter Communications January 2002 - Present
Cox Communications June 2001 - January 2002
T Broadband January 1998 - June 2001
TCI Cable July 1983 - March 1999
TCI January 1995 - January 1998
TCI January 1993 - January 1995
TCI January 1991 - January 1993
TCI January 1987 - January 1991
CSI January 1984 - January 1987
Education
Collin County Community College 1986 — 1987
Saint Louis HIgh School LC, LA.
Saint Louis High School GraduateCollin County Community College
Basic Electronics
Cashman Equipment Network EngineerMarnell Corrao2006 - 2007
Cox Communications 2001 - 2006
Skills
CCNP, Network Engineering, Data Center, Routing, Cisco Technologies, WAN, Disaster Recovery, Windows Server, LAN-WAN, LAN Switching, Troubleshooting, VPN, Firewalls, Network Administration, TCP/IP, VoIP, Wireless Networking, Switching, Unified Communications, Network Architecture, Virtualization, VMware, DHCP, Network Design, MPLS, IP, Security, Active Directory, Network Security, SIP
Education
University of Nevada-Las Vegas 2004 — 2014
College of Southern Nevada
Cox Communications July 2001 - Present
Cox Communications 2001 - 2014
Citizens Area Transit 1999 - 2001
Skills
Visio, Telecommunications, Microsoft Office, Project Management, Process Improvement, Troubleshooting, VoIP, Software Documentation, Call Centers, Strategic Planning, Fiber Optics, Sales, Broadband, Coaching, Inventory Management, Wireless
Education
College of the Sequoias 1987 — 1988
Business major
Redwood High School 1983 — 1987
EMC Corporation July 2012 - Present
Cox Communications January 2012 - May 2012
SmartCity Networks November 2011 - January 2012
JHC Technology Solutions July 2010 - January 2011
USA Payment Systems November 2008 - March 2009
SelectBuild July 2005 - March 2008
Heffernan Computing April 2005 - July 2005
Skills
Software Installation, TCP/IP, Telecommunications, Switches, LAN-WAN, Technical Support, Networking, VMware, Testing, Information Technology, Disaster Recovery
Education
ITT-Technical Institute 2010 — 2011
Bachelor of Science, Information Systems Security, 3.69
ITT Technical Institute 2007 — 2009
Associates of Applied Science, Computer Networking & Information Systems Security, 3.52
Education Dynamics Institute 1990 — 1993
Associates of Occupational Studies, Electronics Technology, 3.9
College of Southern Nevada
College of Southern Nevada
EarthLink September 2015 - Present
First Data Corporation January 2014 - July 2015
Cox Communications August 2011 - November 2013
Comforce June 2011 - August 2011
Matrix Resources October 2007 - December 2010
AT&T Mobility December 2000 - October 2007
Trader Publishing Company November 1999 - August 2000
Ann Taylor Retail August 1998 - November 1999
Skills
Recruiting, Applicant Tracking..., Sourcing, Human Resources, Interviews, Training, Screening, Account Management, Temporary Placement, Sales, Management, PeopleSoft, Coaching, Sales Management, Retail, Vendor Management, Negotiation, Hiring, Talent Acquisition, Personnel Management, Employee Relations, Performance Management
Education
College of Charleston 1994 — 1998
BA
Cox Communications April 2003 - Present
Education
College of Business 1994 — 2000
Bachlors of Business Administration, Human Resources
Sempermed USA July 2012 - Present
Medline Industries January 2010 - June 2012
Medline Industries October 2008 - January 2010
Cox Communications March 2004 - October 2008
Qwest Communications February 2001 - March 2004
Eschelon Telecom December 1998 - February 2001
Skills
Sales Process, Direct Sales, Cold Calling, Solution Selling, Account Management, Selling, Capital Equipment, Sales Operations, Medical Devices, Sales, Unified Communications, Sales Management, Product Development, Market Development, Sales Force Development, Product Launch, Sales Presentations, Operating Room, Disposables, B2B, Salesforce.com, Key Account Management, Surgical Instruments, New Business Development, Selling Skills, Surgeons
Education
College of the Southwest 1993 — 1997
Bachelor of Business Administration (B.B.A.), Management
Holbrook High School
Productivity Associates, Inc. February 2008 - Present
Cox Communications January 2002 - November 2007
US Army January 1994 - February 1996
Education
Coleman College 2000 — 2001
Certificate, Computer Network Engineer
Mt. Carmel High school 1987 — 1988
High School Diploma, General Ed.
Scientific Games March 2015 - Present
Bally Technologies May 2011 - Present
Cox Communications October 2010 - April 2011
Clearwire May 2010 - July 2010
AppleOne November 2009 - April 2010
Hollywood Entertainment September 2008 - September 2009
Hollywood Entertainment December 2006 - September 2008
Skills
Troubleshooting, Technical Support, Computer Hardware, Windows Server, Windows 7, Management, TCP/IP, Network Administration, Software Installation, Customer Service, ITIL, Outlook, System Administration, XP, Customer Satisfaction, Network Engineering, Cisco IOS, Cisco Routing &..., Windows XP, Retail, Call Centers, Testing, Time Management, Databases
Education
College of Southern Nevada 2011 — 2013
Portland Community College 2004 — 2005
DBbuilder February 2015 - Present
Intermedia August 2013 - October 2014
Comcast October 2007 - January 2013
Wave Broadband January 2006 - September 2007
Cox Communications May 2000 - July 2005
Skills
Networking, Technical Support, VoIP, Software Installation, Troubleshooting, Telecommunications, Customer Service, TCP/IP, Cisco Technologies, Leadership, IP Networking, VoIP protocols SIP, Coaching, Microsoft Excel, English, Microsoft Office, Microsoft Word, Outlook, Process Improvement, Training, Teamwork, SQL Server Management..., SQL, Knowledge Base, Knowledge Management
Education
Coleman College 1999 — 2000
Computer Applications and Networking
Coleman College 1999 — 2000
Computer Applications and Networking
Facebook May 2015 - Present
Cox Communications September 2014 - April 2015
Newmont Mining Corporation February 2013 - September 2014
Veris Gold Corp. November 2011 - February 2013
Kinross Gold Corporation July 2011 - November 2011
Kinross Gold Corporation August 2010 - July 2011
Round Mountain Gold Corporation November 2008 - August 2010
Las Vegas Metropolitan Police Department January 1998 - May 2008
United States Marine Corps September 1989 - September 1994
Skills
Physical Security, Security Management, Security Operations, Corporate Security, Security Training, Workplace Violence, Private Investigations, Executive Protection, Security, Criminal Investigations, Internal Investigations, Fraud, Risk Management, Public Safety, Supervisory Skills, Access Control, Emergency Management, Policy, Patrol, Close Protection, Surveillance, Police, Investigation, Counterterrorism, First Aid, Personal Protection, Crime Prevention, Criminal Justice, Crisis Management, Emergency Services, Enforcement, Evidence, First Responder, Force Protection, Homeland Security, Intelligence, Maritime Security, Personal Security, Protection, Security Awareness, Vulnerability Assessment, Weapons, Security Audits, Asset Protection, Contingency Planning, CCTV, Intelligence Analysis, Firearms, Military, Reconnaissance
Education
Columbia Southern University 2009 — 2013
Bachelors of Science, Criminal Justice Administration
Columbia Southern University 2011 — 2012
Undergraduate Certification, Occupation Safety and Health, 4.0
American Board for Certification in Homeland Security
CHS-II, Homeland Security
Belford University 2009 — 2010
Security and Risk Management
College of Southern Nevada 1995 — 1997
Associate of Science (A.S.), Criminal Justice/Police Science, 3.52
Cox Communications September 2014 - February 2015
College of Southern Nevada January 2013 - May 2013
True Life Computers April 2011 - November 2011
Dotty's April 2009 - March 2011
ITT Educational Services, Inc. September 2008 - June 2010
Go Green Insulation April 2007 - November 2009
Skills
Windows 7, System Administration, Troubleshooting, Software Installation, Disaster Recovery, Networking, Computer Building, Computer Hardware, Help Desk Support, VMware, Microsoft Office, Microsoft Exchange, Network Architecture, Visio, Cabling, Customer Service, Windows Server, Active Directory, Information Technology, Network Hardware, Microsoft Word, Soft Skills, Network Design, Computer Maintenance, Project Management, XP, Technical Support, Network Administration, Hardware, Printers, Operating Systems, Leadership, Higher Education, Computer Repair, LAN-WAN, VPN, SharePoint, Laptops, Windows XP Pro, Wireless Networking, Software Documentation, Team Leadership, Servers, Computer Security, Time Management, Windows XP
Education
ITT Technical Institute 2008 — 2010
Associate of Applied Science (AAS), Information Technology-Computer Network Systems, 3.76 GPA Graduated with Honors
College of Southern Nevada 2012 — 2013
N/A, Information Technology Project Management
Bonanza High School Las Vegas, NV 1991 — 1994
High School, AJROTC, Band, Business Law, Marketing, Typing
Telecel Zimbabwe February 2014 - Present
OK Zimbabbwe November 2013 - February 2014
Cox Communications 2005 - 2010
barclays bank 2003 - 2005
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Market Research, Customer Service, Workforce Planning, Research, Pastel Accounting
Education
business of premier 2013 — 2015
acca, Accounting
University of Central Oklahoma - College of Business Administration 2009 — 2011
Bachelor of Applied Science (BASc)
Oklahoma State University 2005 — 2007
Associate's degree, Accounting
Cox Communications January 2015 - Present
Cox Communications March 2007 - December 2014
Datanamics December 2004 - March 2007
BCNS Technologies February 2004 - December 2004
Spherion Staffing January 2003 - August 2003
Skills
Cisco IOS, Network Architecture, Servers, CCIE, CCNP, Routers, Routing, Networking, Cisco Wireless, BGP, Ethernet, VPN, IP, Wireless, Computer Network...
Education
College of Southern Nevada 2002 — 2004
High-Tech Institute 2002 — 2003
Associate of Science, Computer Networking and Information Technology
AT&T September 2011 - February 2012
APR Consulting December 2010 - February 2011
Clearwire September 2009 - October 2010
Computer Troopers, Inc. January 2008 - September 2009
Best Buy October 2006 - January 2008
Cox Communications December 2003 - April 2005
Cox Communications July 2002 - December 2003
Cox Communications June 2001 - July 2002
Cox Communications March 2000 - June 2001
Cox Communications June 1999 - March 2000
Skills
Telecommunications, Troubleshooting, Call Center, Wireless Networking, Linux, Help Desk Support, Windows XP Pro, Windows Vista, Windows 7, Mac OS X, iPod, iPhone, Wii, Xbox 360, Network Design, Network Administration, Technical Support, Networking
Education
College of Southern Nevada 2012 — 2014
Associate of Science (A.S.), Accounting
University of Phoenix 2003 — 2010
Bachelor of Science (BS), Information Technology, 3.98
University of Massachusetts at Lowell 1990 — 1995
Computer Science
Cox Communications August 2009 - Present
Education
College of Southern Nevada 2012 — 2015
CCNA & CCNP, Ciscos Systems Certifications
Cox Communications May 2003 - October 2014
Education
Coleman College 2006 — 2015
Bachelor’s Degree, Computer Networking and Network Security
Cox Communications July 2000 - Present
Skills
Direct Marketing, Marketing, Process Improvement, Radio, Customer Service, Telecommunications, Call Centers
Education
UNLV 2012 — 2014
Bachelor's degree in progress, Communication and Media Studies
College of Southern Nevada
Associate of Arts (A.A.), General Studies
Cubic February 2012 - Present
n/a - between jobs - who wants me? October 2011 - February 2013
Cox Communications January 2010 - September 2011
United States Air Force December 1989 - September 2009
United States Air Force July 1989 - August 2009
Skills
Windows Network..., TS/SCI Clearance..., Network Administration, System Administration, Networking, Computer Repair, Wireless Networking, Information Technology, Training, Security, Troubleshooting, Computer Hardware, Windows 7, Active Directory, Windows Server, Analysis
Education
College of Southern Nevada 2009 — 2012
A.S, Electronics Engineering Technology
College of Southern Nevada 2010 — 2011
Bachelors, Electrical Engineering
CCAF 2004 — 2006
Associates, Communications
Community College of the Air Force 2000 — 2005
Communications A.A.S
Gorham Jr/Sr High School - Gorham NH High School 1985 — 1989
Diploma
Sterling Jewelers March 2014 - July 2014
Coach November 2013 - March 2014
Cox Communications July 2013 - November 2013
Millard Family Eyecare January 2013 - May 2013
Target optical December 2011 - December 2012
Precision Time March 2011 - December 2011
American Eagle Outfitters October 2008 - September 2010
Advanced Broadband System March 2007 - September 2008
Skills
Photoshop, Digital Photography, Painting
Education
DeVry University 2008 — 2010
BA, Technical Management
Collins College 2000 — 2002
AA, Visual Communications
Cox Communications January 2012 - Present
Cox Communications September 2006 - January 2012
US Navy August 1986 - August 2006
Skills
Windows 7, Help Desk Support, Computer Hardware, Troubleshooting, XP, Technical Support
Education
Coleman College 2001 — 2004
Master of Science (MS), Information Technology
HealthCare Partners of Nevada March 2014 - Present
Cox Communications March 2011 - March 2014
Cox Communications October 2006 - March 2011
SeaWorld San Diego March 2005 - October 2006
Skills
Training, Telecommunications, Mentoring, Leadership, PowerPoint, Microsoft Excel, Call Centers, Team Building, Team Leadership, Program Management, Software Documentation, Customer Satisfaction, Troubleshooting, Cross-functional Team..., Project Management, Visio, Networking, Operations Management, Process Improvement, Business Analysis, Vendor Management, IPTV, Fiber Optics, Optical Fiber, Cable Television, Metro Ethernet, Broadband, LAN-WAN, Computer Network..., VOD, Telephony, VoIP, DOCSIS, SharePoint, Integration, T1, IP, Ethernet, Customer Service, Network Design, Switches, Team Management, Network Engineering, Wireless Networking
Education
College of Southern Nevada 2011 — 2013
Associate's degree, Business Administration and Management, General
Cuyamaca College 2010 — 2011
Benefitfocus May 2013 - Present
Cricket Communications 2009 - Present
Cricket Communications February 2009 - May 2013
Cox Communications September 2006 - August 2008
Verizon Wireless 2004 - 2006
Skills
Customer Retention, Salesforce.com, Cross-functional Team..., Sales Operations, Marketing, Account Management, Vendor Management, Competitive Analysis, Marketing Strategy, Sales, Forecasting, Social Media Marketing, Customer Service, Strategic Planning, Sales Process, Budgets, Marketing Management, Project Management, Business Development, Team Leadership
Education
College of Charleston 2000 — 2004
BS, Business Administration
Cox Communications July 2013 - Present
Robert Half Technology January 2012 - Present
Cox Communications September 2012 - February 2013
Cox Communications January 2012 - April 2012
Clearwire June 2010 - June 2011
Skills
Call Centers, Technical Support, Troubleshooting, Computer Hardware, Windows 7, Telecommunications, XP, Active Directory, Help Desk Support, Customer Experience, VoIP, TCP/IP, Networking, Wireless Networking, Routers, Software Installation, Firewalls, IP, Windows XP, Cisco IOS, Antivirus, VPN, Servers, Switches
Education
College of Southern Nevada 2009 — 2013
AAS Computing and Information Technology, Networking Emphasis
Cox Communications March 2013 - Present
Cox Communications July 2008 - March 2013
Cox Communications August 2006 - July 2008
Cox Communications March 2005 - August 2006
Cox Communications October 2002 - March 2005
Cox Communications February 2001 - October 2002
Cox Communications January 1998 - February 2001
Skills
Project Management, Call Centers, Process Improvement, Telecommunications, Vendor Management, Cross-functional Team..., Change Management, Visio, Broadband, Management, Business Process..., Team Leadership, Customer Experience, Program Management, Business Analysis, Troubleshooting, Leadership, Integration, Operations Management, VoIP, Customer Service, Team Building, Analysis
Education
Coleman College 1996 — 1997
Associate's degree, Computer Science
UnitedHealth group June 2014 - Present
Sears Holdings Corporation August 2013 - August 2014
Sprint May 2013 - June 2014
Cox Communications June 2006 - May 2013
Cox Communications October 2004 - June 2006
The Home Depot March 2004 - October 2004
APAC Customer Services January 2002 - February 2004
Skills
Customer Service, Customer Satisfaction, Customer Experience, Fast-paced, Call Centers, Microsoft Word, Learning Quickly, Friendly Personality, Calm, Microsoft Excel, Communication, Employee Loyalty, Salesforce.com, Customer Support, Team-oriented, Cashiering, Telecommunications, People Skills, Customer Retention, Invoicing
Education
College of Southern Nevada 2006 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Palo Verde High school
Cox Communications June 2015 - Present
Robert Half Technology June 2014 - June 2015
CBS Television City February 2005 - April 2014
CBS Television City March 2004 - February 2005
CBS Television City August 2003 - March 2004
GameStop November 2001 - July 2003
Star Trek the Experience January 1998 - October 2002
Skills
Microsoft Office, Windows, Active Directory, Troubleshooting, Computer Hardware, Customer Service, Windows XP, Technical Support, Windows 7, Customer Satisfaction
Education
University of Nevada-Las Vegas 2013 — 2017
Computer Science
College of Southern Nevada 1998 — 2001
Associate's degree, Legal Assistant/Paralegal, b
Cox Communications April 2014 - Present
Cox Communications April 2013 - April 2014
Best Buy October 2012 - February 2013
John's Pool Service, Inc. February 2010 - September 2012
Skills
Broadcast, Call Centers, Telecommunications, Troubleshooting, Video, Broadband, VOD, Technical Support, IPTV, Customer Service, VoIP, Team Leadership, Customer Satisfaction
Education
College of Southern Nevada 2007 — 2007
Enterprise High School
Cox Communications August 2014 - December 2014
Viator July 2013 - February 2014
Zappos Family of Companies 2013 - 2014
TELUS April 2012 - July 2013
Skills
Typing, Customer Service, Sales, Telecommunications, Technical Support, Note Taking, Up-selling, Third Parties
Education
College of Southern Nevada 2012 — 2016
Still atteneding, Culinary Arts/Chef Training
Upland High School 2001 — 2005
high school deploma
Cox Communications 2011 - Present
Cox Communications 2009 - 2011
World Financial Group (WFG) 2006 - 2011
MMC Inc 2002 - 2008
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Leadership, Training, Customer Retention, Strategic Partnerships, Customer Satisfaction
Education
College of Southern Nevada
Associate's degree, Business Administration and Management, General
College of Southern Nevada
Associate's degree, Construction Management
Cox Communications September 2014 - Present
Cox Communications October 2012 - September 2014
Cox Communications January 2011 - October 2012
Skills
Sales Management, Coaching, Driven By Results, Long-term Customer..., Team Motivation, Mentoring, Sales
Education
College of Southern Nevada