Cox Communications
Industry: Cable television company
DescriptionCox Communications is an American privately owned subsidiary of Cox Enterprises providing digital cable television, telecommunications and Home Automation services in the United States. Headquarters: Atlanta, Georgia, United States Parent organization: Cox Enterprises Number of employees: 20,000 (2016) Founded: February 1962 Subsidiaries: Cox Media, Trapollo LLC, Cox Media, Inc., Did you know: Cox Communications is the sixth-largest multichannel video service provider in the US by total subscribers (4,132,000). wikipedia.org
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Cox Communications Employees
Comcast Spotlight February 2001 - Present
Cox Communications January 2000 - February 2001
Skills
Sales Management, Customer Service, Cold Calling, Account Management, Advertising, Sales, Online Advertising, Media Planning, New Business Development, Marketing Strategy, Marketing, Marketing Communications, Event Planning, Social Media Marketing, Team Building, Online Marketing, Strategic Planning, Direct Sales, Management, Trade Shows, B2B, Email Marketing, Salesforce.com, Social Media, Small Business, Negotiation, Sales Process, Leadership, Public Relations, Social Networking, Contract Negotiation, Sales Presentations, Direct Marketing, Selling, Customer Retention
Education
Ball State University 1995 — 2000
Bachelor, Graphic Arts
Eastbrook High School 1990 — 1994
Cox Communications May 2014 - Present
Cox Communications September 2011 - May 2014
Cox Communications November 2008 - September 2011
Cox Communications September 2005 - November 2008
Cox Communications March 2004 - June 2005
Cox Communications November 2002 - March 2004
Skills
Telecommunications, Project Management, Integration, Business Analysis, Process Improvement, Cross-functional Team..., Product Management, Call Centers, Troubleshooting, Team Leadership, Customer Service, Team Building
Education
Bellevue University 2008 — 2013
Business Administration and Management, General
Northwest Kansas Technical College 2000 — 2002
Communications Technology/Technician
Hajoca Corporation January 2015 - Present
Hajoca Corporation September 2013 - January 2015
Cox Communications May 2008 - August 2013
Coppergate HOA May 2010 - May 2013
Cox Communications February 2007 - May 2008
Cox Communications May 2005 - February 2007
Cox Communications July 2003 - May 2005
Cox Communications July 2002 - July 2003
Skills
Customer Retention, Sales, Leadership, Training, Call Centers, Customer Satisfaction, Coaching, Sales Process, Sales Operations, Customer Experience, Account Management, Customer Service, Call Center, Cold Calling, Vendor Management, Sales Management, Team Leadership, Strategic Partnerships, Team Building, Process Improvement, Project Management, Cross-functional Team..., CRM, Think & Act..., Strategic Thinking, B2B, Management, New Business Development, Outbound Sales and..., Operations Management, Strategic Planning, Business Development, Leadership Development, Change Management, Performance Management, Wholesale, Plumbing, Purchasing, Entrepreneurship, HVAC, Quotations, Warehouse Management
Education
Baker University 2006 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.87
Liturgical Publications Inc April 2014 - Present
J Sallenbach Photography May 2006 - Present
Liturgical Publications, Inc. April 2008 - April 2014
Cox Communications August 2001 - April 2008
Omaha Steaks November 1999 - July 2001
Skills
Advertising Sales, Inside Sales, Social Networking, Sales Trainings, Team Leadership, Wedding Photography, Newborn Photography, Portrait Photography, Charitable Giving, Sales, Sales Process, Direct Sales, Account Management, Photography, Selling, Sales Operations, Advertising, Leadership, Salesforce.com, Coaching, Online Advertising, Sales Management, Sales Presentations, Training, B2B, Small Business, Direct Marketing, Email Marketing, Call Centers, Cold Calling, Business Development, Marketing, CRM, New Business Development, Time Management, Customer Retention, Customer Satisfaction, Team Building, Public Speaking, Social Media Marketing, Charities, Online Marketing, Marketing Communications, Marketing Strategy, Product Development, Lead Generation, Customer Service, Social Media, Public Relations
Education
Bellevue University 2005 — 2007
BS, Marketing Management
Cox Communications June 2015 - Present
Verizon Wireless 1995 - 2015
Skills
Wireless, Customer Experience, Cellular Communications, Telecommunications, Customer Retention, Mobile Communications, Mobile Devices, LTE, M2M, Solution Selling, Sales Process, Employee Training, Compliance Management, Customer Satisfaction, Sales, Direct Sales, Leadership, Account Management, Sales Operations, Team Building, Sales Management, Customer Service
Education
Bellevue University 2012 — 2014
Bachelor's degree, Professional Retail Sales Management, 4.0
Infogroup January 2013 - Present
Infogroup June 2011 - December 2012
Cox Communications October 2010 - June 2011
Verizon Wireless February 2006 - August 2010
Skills
Multi-channel Marketing, Digital Marketing, Online Advertising, Google Adwords..., Business Development, Integrated Marketing, Sales Process, Email Marketing, Direct Marketing, Marketing Strategy, Customer Retention, Sales, Salesforce.com, Account Management, Direct Mail, Database Marketing, Customer Acquisition, Lead Generation, B2B Marketing, B2B, Analytics, Online Marketing, Marketing Communications, Project Management, Marketing Research, Market Research, Segmentation, Project Planning, Organization, Brand Awareness
Education
Iowa Western Community College 2003 — 2006
Associate of Arts and Sciences (AAS), Maketing Management
Bellevue University
Bachelor of Science (BS), Marketing/Marketing Management, General
Seacoast Pharmaceutical & OccuVAX February 2015 - September 2015
Cox Communications March 2008 - March 2014
Xerox September 2003 - February 2008
Kenexa, an IBM Company November 1999 - September 2003
Convergys 1997 - 1999
Convergys 1993 - 1997
Convergys 1991 - 1993
Convergys 1989 - 1991
Skills
Product Management, Competitive Analysis, Product Requirements, Sales Management, Sales Operations, Marketing Communications, Marketing Strategy, Strategic Negotiations, Cross-functional Team..., Strategic Leadership, Change Management, Facilitators, Communication
Education
Bellevue University
Master of Business Administration (MBA), Marketing/Marketing Management, General
Big East Breakfast Charity Group December 2014 - March 2015
CSG International April 2009 - December 2013
CSG International September 1997 - February 2011
CSG International October 2004 - February 2008
CSG International September 1996 - December 1997
CSG International September 1994 - September 1996
CSG International June 1993 - September 1994
Cox Communications March 1980 - May 1992
Skills
Testing, Software Development, Quality Assurance, Mentoring, Peer Mentoring, Team Mentoring, Mentoring New Hires, Test Automation, Analyzes test results..., Performs audits, plans,..., Executes highly complex..., Created/Managed daily..., Manage and mentor..., Resource Manager..., Cross-functional Team..., Test Planning, Training, Management, Test Cases, Software Quality..., Agile Project Management, Agile Methodologies, Coordinates testing..., Documents all test..., May develop training..., Answer questions..., Designs and develops..., Functions as a team..., Completed analysis and..., Participated on..., Assisted in..., Ensured efficient test..., Planned, directed and..., Business Analysis, Veterinary Technology, Veterinary Orthopedic..., Team Building
Education
Veterinary Orthopedic Manipulation (VOM Tech) 2014 — 2014
Certified as a Veterinary Chiropractitioner, Veterinary Orthopedic Manipulation and Cold Level Laser Therapy, CVCP
Bellevue University 2000 — 2002
Bachelor of Arts (BA), Organizational Communication, General, 3.8 GPA
Medical Institute of Minnesota 1977 — 1979
Associate's Degree, Veterinary/Animal Health Technology/Technician and Veterinary Assistant, 3.9
Borden Dairy Company August 2013 - Present
Advance Services, Inc. May 2012 - August 2013
Walmart May 2011 - May 2012
Bellevue University March 2008 - October 2011
Cox Communications 2007 - 2008
Skills
Recruiting, Interviews, Leadership Development, Leadership, Community Outreach, Customer Service, Training, Human Resources, Management, Public Speaking, Employee Relations, Team Building, Program Management, College Recruiting, Microsoft Office, Coaching, Policy, Marketing, Higher Education, Spanish, Sales, Payroll, Customer Satisfaction, Organizational..., Conflict Resolution, Research, Networking, Microsoft Word, Analysis, Staff Development, Onboarding, Resume Writing, Event Planning, Strategic Planning, PowerPoint, Time Management, Nonprofits, Interviewing Skills, E-Verify, I-9 Compliance, New Hire Orientations, Hiring, Organizational..., Teamwork, Employee Benefits, Student Development, Project Management, Employee Training
Education
Bellevue University 2008 — 2011
Master of Science (MS), Organizational Performance
University of Nebraska at Omaha 2001 — 2006
Bachelor of Arts (B.A.), Latin American Studies
Perx Security January 2012 - Present
Cox Communications January 2011 - January 2012
Cox Communications January 2010 - January 2011
Cox Communications January 2008 - January 2010
Sound Security January 2007 - January 2008
Pinnacle Security January 2005 - January 2006
The Church of Jesus Christ of Latter-day Saints August 2003 - August 2005
Skills
Security, Troubleshooting, Networking, Leadership, Training, Program Management, VoIP, Management, Start-ups, Software Installation, Call Centers, Microsoft Excel, Process Improvement, Team Leadership, Customer Service
Education
Bellevue University 2011 — 2012
Bachelor of Science, Business
Brigham Young University 2005 — 2008
Business Administration and Management, General
Fiserv February 2015 - Present
AT&T May 2012 - December 2014
Cox Communications August 2011 - April 2012
Cbeyond June 2008 - October 2011
Deutsche Bank August 2006 - February 2007
Karvy Consultants Ltd. October 2005 - April 2006
Alphabetics 2004 - 2005
Skills
Business Analysis, SDLC, Quality Assurance, Requirements Analysis, Testing, Integration, Test Planning, Software Quality..., Agile Methodologies, Business Intelligence, Leadership, Vendor Management, Regression Testing, Strategic Planning, Software Project..., Strategy, Team Management, Business Requirements, User Acceptance Testing, Requirements Gathering, Quality Center, Business Development
Education
Banasthali Vidyapith 2003 — 2005
MBA, Finance
MBM High School
Cox Communications November 2014 - Present
Homes.com April 2012 - November 2014
Renewal by Andersen October 2011 - April 2012
Taylor Estates January 2009 - September 2011
AT&T November 2007 - November 2008
Sprint August 2007 - November 2007
The Sharper Image November 2006 - August 2007
Kelly Services March 2006 - August 2007
Luxottica November 1999 - August 2005
Carnegie Deli 1980 - 1981
Skills
Sales Management, Talent Acquisition, Team Building, Problem Solving, Sales, Advertising, Marketing, Recruiting, Management, Customer Service, Budgets, Lead Generation, Account Management, Leadership, Customer Retention, Online Marketing, Online Advertising, Email Marketing, Marketing Strategy, Social Media Marketing, New Business Development, Strategic Planning, B2B, Direct Sales, Sales Operations, Training, Cold Calling, Social Networking, Social Media, Customer Satisfaction, Marketing Communications, Telecommunications, Product Marketing, Event Management, Sales Process, Strategy, Negotiation, Public Relations, Public Speaking, Strategic Partnerships, Wireless, Solution Selling, Team Leadership, Sales Presentations, Business Development, Mobile Devices, Microsoft Office, Customer Experience, Salesforce.com
Education
Baruch College
Bachelor of Business Administration (BBA), INSDUSTRIAL PSYCHOLOGY, HONORS
All Hallows High School
GRADUTED NUMBER 3 IN MYCLASS
Contracted Consultant for FDI Consulting Inc. May 2012 - Present
Stormont-Vail HealthCare May 2012 - Present
Cox Communications May 2009 - November 2011
AT&T Mobility May 2007 - May 2009
BV Solutions Group (Black & Veatch) 2004 - 2005
FHLBank Topeka 2002 - 2003
Capitol Federal Savings Bank 2000 - 2002
Skills
Business Continuity, Disaster Recovery, First Aid, Cpr Certified, Risk Management, Risk Assessment, Financial Risk..., Sales, Direct Marketing, Direct Sales, Public Speaking, Mainframe, Customer Retention, Data Retention, COOP, Business Impact Analysis, Table-Top Exercises, Business Continuity..., Strategic Planning, Epic Systems, Project Management, HIPAA, Medical Terminology, Telemetry, Customer Service, Emergency Management, Leadership, CBCP (Certified...
Education
Baker University 2015 — 2018
Business Leadership
Topeka Technical College 1998 — 2000
Associate of Arts and Sciences (A.A.S.), Computer and Information Sciences, General, 4.0 gpa
Topeka High School 1995 — 1997
Diploma, General Studies
Sogeti March 2015 - Present
Project Management Institute - Atlanta January 2015 - Present
InComm July 2010 - March 2015
Cox Communications 2009 - 2010
Amdocs 2007 - 2009
Macy's Systems and Technology 2007 - 2007
Accenture / BellSouth 2003 - 2007
Philips Medical Systems 2002 - 2003
Ajilon Consulting / BellSouth 1996 - 2002
CGN Associates / Caterpillar 1994 - 1996
Skills
Business Analysis, SDLC, Requirements Analysis, Release Management, Project Management, Offshore Resource..., Systems Integration, People Management, Problem Solving, Technical Architecture, Professional Networking, Management Consulting, Mentoring, Project Planning, Project Execution, Payment Systems, Payment Processing, Risk Management, Risk Mitigation, Issues Management, Issue Identification, MS Project, SharePoint, Offshore Project..., Cross-functional Team..., IT Management, Vendor Management, Technical Project..., PMO, PMP, Applications Software..., E-commerce, Program Management, Leadership, Integration, Agile Methodologies, Enterprise Architecture, Enterprise Software, Software Documentation, Software Development, Requirements Gathering, Project Portfolio..., Software Project..., Public Relations, Telecommunications, Analysis, Business Process, Agile Project Management, IT Strategy, Business Process...
Education
Louisiana State University and Agricultural and Mechanical College 1990 — 1994
MS, Systems Science
Bangalore University 1983 — 1988
BS, Mechanical Engineering
R. V. College of Engineering, Bangalore 1983 — 1988
BS, Mechanical Engineering
Practicos Development LLC February 2006 - Present
Rovema Global Packaging Group, LLC November 2007 - September 2010
Internap January 2003 - June 2006
Cox Communications January 2001 - April 2003
Z-Tel Communications February 1999 - January 2001
Booz Allen and Hamilton February 1998 - April 1999
AT&T Solutions October 1996 - February 1998
JPMorgan Chase June 1992 - June 1995
Greek Army May 1988 - May 1990
Skills
Business Strategy, Finance, Mergers & Acquisitions, Business Development, Management, E-commerce, Leadership, Outsourcing, International Business, Restructuring, Marketing Strategy, Strategic Planning, Corporate Finance, Sales, Entrepreneurship
Education
Columbia University - School of International and Public Affairs 1995 — 1996
Master in Int'l Affairs, Int'l Finance and Business
Baruch College, City University of New York (CUNY) 1991 — 1994
B.B.A. Summa Cum Laude, Business and Finance
Kansas Department of Revenue - State of Kansas June 2014 - Present
Working Solutions December 2009 - Present
Working Solutions December 2009 - Present
MAXIMUS April 2013 - May 2014
Faith Roofing Company April 2012 - April 2013
Verizon February 2007 - October 2009
Time Warner Cable 2006 - 2007
Cox Communications June 1995 - January 2005
Skills
Call Center, Data Entry, Customer Service, Outlook, Customer Satisfaction, Lotus Notes, Microsoft Office, Technical Support, Access, Workforce Management, Microsoft Excel, Microsoft Word, Call Centers, Training, Leadership, PowerPoint, Team Leadership, Team Building, Sales, Customer Experience, Management, Process Improvement, Problem Solving
Education
Baker University 1992 — 1994
Associate's degree, Business Administration and Management, General
Infogroup February 2012 - Present
TSYS July 2011 - February 2012
Cox Communications November 2007 - July 2011
Slosburg Real Estate June 2007 - November 2007
Walgreens March 2006 - June 2007
E & A Consulting May 2004 - March 2006
Ruby Tuesday's August 2001 - June 2004
Omaha Steaks June 1997 - December 1999
Skills
Payment Processing, Payment Gateways, Microsoft Office, Property Management, Telecommunication..., Wine Tasting, Wine, Wine Knowledge, Wine Pairing, Energy, Credit Card Processing, Credit Cards, Contract Negotiation, Inventory Management, E-commerce, Credit, New Business Development, Account Management, Retail, Customer Service, Negotiation, Customer Relations, Selling, Team Building, Marketing Strategy, Start-ups, Strategic Planning, Customer Satisfaction, Online Marketing, Consultative Selling, Market Research, Social Media Marketing, Social Networking, Pricing, B2B, Small Business, Competitive Analysis, Data Center, Data Analysis, Salesforce.com, Payment Card Processing, Cold Calling, Marketing, Sales Management, Leadership, Customer Retention, Management, Direct Sales, Lead Generation, Sales Process
Education
Bellevue University 2006 — 2009
Bachelors, Business
Bellevue University 2006 — 2009
Bachelor, Business Administration Business Management
Ralston High School
Koch Business Solutions (KBS) February 2014 - Present
Koch Business Solutions (KBS) August 2012 - February 2014
Cox Communications March 2012 - September 2012
Cox Communications October 2007 - March 2012
Payless ShoeSource April 2007 - October 2007
Core First Bank and Trust June 2005 - April 2007
Skills
Customer Service, Problem Solving, Customer Satisfaction, Teamwork, Microsoft Office, Technical Support, Team Leadership, Data Analysis, Analysis, Networking, Account Management, Outlook, Team Building, Routing Protocols, LAN Switching, Cisco Routers, Router Configuration, Goal Oriented, Efficiency, Business Analysis, Troubleshooting, Windows 7, Call Centers, Computer Hardware, Active Directory
Education
Fort Hays State University 2012 — 2014
Master of Professional Studies, Computer Networking
Baker University 2008 — 2010
BBA, Business Administration
Cox Communications January 2013 - Present
Geek Squad August 2012 - January 2013
Best Buy June 2012 - August 2012
Geek Squad August 2011 - May 2012
Best Buy October 2010 - August 2011
Japan Exchange and Teaching Program(me) (JET) August 2007 - August 2010
Skills
Sales, Customer Service, Supervision, Computers, Computer Hardware, Computer Repair, Microsoft Word, Microsoft Office, Teaching, Data Analysis, Inventory Management, Customer Satisfaction, Troubleshooting, Training, Outlook, Windows, Recruiting
Education
Bellevue University 2015 — 2017
Master’s Degree, Management Information Systems, General
Dartmouth College 2002 — 2007
AB, Neuroscience
Premier Bank, Omaha July 2014 - Present
Cox Communications April 2012 - July 2014
DRI Title & Escrow September 2008 - August 2011
West Corporation April 2007 - September 2008
Skills
Notary Public, Finance, Mortgage Lending, Car Loans, Consumer Lending, Microsoft Office, Leadership, Business Loans, Retail Banking, Customer Service, Credit, Social Media, Research, Outlook, Banking, Management, Sales, Supervisory Experience, Team Building, Software Documentation, Adobe Acrobat, ICOMS, Typing, Databases, Laser Pro, Access, Account Management, Loans, Training, Underwriting
Education
Bellevue University 2013 — 2014
Bachelor of Science (BS), Business/Commerce, General, Summa Cum Laude
Metropolitan Community College 2007 — 2014
Associate of Arts (AA), General Studies
Gigabark October 2007 - Present
JPMorgan Chase September 2011 - February 2013
Cox Communications June 2010 - January 2011
Cox Communications January 2008 - June 2009
AVOXI March 2007 - January 2008
Cisco December 2004 - February 2007
Cisco June 2000 - December 2004
Rent-A-Wreck of Durham February 2002 - October 2004
LUCENT TECHNOLOGIES December 1999 - June 2000
LUCENT TECHNOLOGIES January 1999 - June 2000
Skills
Telecommunications, PHP, SMS, SIP, VOIP, Linux, MySQL, QA, Entrepreneurship, Asterisk, WIreshark, SQL, Automation, Perl, Expect, TCL, MGCP, Trixbox, IS-41C, ANSI-41, Cisco Call Manager, Wireless Intelligent..., C/C++, Project Management, Arduino
Education
Ball State University 1994 — 1998
Bachelor's Degree, Computer Science
The Westfield News Group June 2011 - Present
The Nielsen Company 2007 - 2010
Sinclair Broadcast Group 2003 - 2007
Nielsen Media Research 1998 - 2003
Cox Communications 1997 - 1998
Katz Communications 1993 - 1997
HRP 1990 - 1993
Skills
Marketing Research, Publicity, Advertising, Digital Media, Digital Marketing
Education
Baruch College, City University of New York (CUNY)
Marketing/Advertising
St. Mary's High School Westfield, MA
St. Mary's High School Westfield, MA
House of Brick Technologies January 2013 - Present
Cox Communications November 2004 - January 2013
Cox Communications December 2002 - January 2005
Omnium Worldwide 1998 - 2002
Skills
SCCM, Data Center, Server Administration, Systems Monitoring, Compellent, Equallogic, Cisco Call Manager, Active Directory, VMWare vSphere 4 and 5, VMWare View 4 and 5, SQL Server 2000-2008, Windows Server 2003, Windows Server 2008, Backup Exec, Aspect, vSphere, VMware, Windows Server, VMware ESX, Virtualization, DHCP, SAN, System Monitoring, XP, Disaster Recovery, Dell Computers, Troubleshooting, Microsoft Exchange, Servers, Powershell, Network Administration, Microsoft SQL Server, DNS, System Deployment, Cisco Technologies, LAN-WAN, Blackberry Enterprise...
Education
Bellevue University 2004 — 2007
Bachelor of Science, Business Administration for Technical Studies
Eielson 1989 — 1991
TELUS September 2014 - Present
TELUS November 2011 - Present
TELUS May 2011 - November 2011
TELUS July 2006 - May 2011
TELUS Mobility Inc July 2006 - May 2011
TELUS 2006 - 2011
Look Communications Inc November 2005 - July 2006
Cox Communications July 2001 - September 2005
Skills
Telecommunications, ITIL, TCP/IP, Routers, Troubleshooting, CCNA, Networking, Wireless, VoIP, Technical Support, Blackberry Enterprise..., Incident Management, Process Improvement, Project Management, BMC Remedy, Testing, ITIL Certified
Education
College Maisonneuve 2010 — 2010
CCNA, CCNA, Networking
McGill University 2009 — 2010
Certificate of Completion, Project Management
McGill University 2009 — 2010
Bellevue University 2001 — 2003
Master of Science, Computer Information Systems
University of Nebraska at Omaha 1997 — 2000
Bachelor, In Administration
Cox Communications September 2013 - Present
Cox Communications September 2013 - Present
Tekmark Global Solutions January 2012 - Present
Tekmark Global Solutions August 2007 - Present
Alcatel-Lucent November 1970 - September 2007
AT&T Network Systems ASCC 1991 - 2000
Skills
Telecommunications, Integration, Mobile Devices, Wireless, Software Development, Strategic Planning, UMTS, Mobile Applications, Strategy, Project Management, System Architecture, Program Management, Testing, Product Development, Cloud Computing, Professional Services, VoIP, Process Engineering, Software Engineering, SDLC, Business Development, Project Portfolio..., Architecture, LTE, MPLS, Telephony, Network Architecture, Mobile Communications, GSM, Product Management, Networking, Management, Project Planning, Databases, Vendor Management, IP, Ethernet, Leadership, SaaS, Cross-functional Team..., CDMA, SIP, Enterprise Software, Pre-sales, Unified Communications, Mobile, System Deployment
Education
Baruch College, City University of New York (CUNY) 1982 — 1987
MBA, Operations Research
City University of New York City College 1964 — 1970
BSEE, Computer Science
Cox Communications 2010 - Present
Verizon Business 2007 - 2009
Capgemini 2001 - 2007
NASA Glenn Research Center 2000 - 2001
Ernst & Young October 1995 - 2000
Price Waterhouse 1982 - 1995
Skills
Sustainability..., Strategic Planning, Project Management, Management, Leadership, Telecommunications, Account Management, Solution Selling, Strategy, Cloud Computing, Managed Services, SaaS, Enterprise Software, Process Improvement, Integration, Competitive Analysis, Business Development, CRM, Sales Management, Business Analysis, Program Management
Education
Baldwin-Wallace College 2011 — 2014
Master of Business Administration (M.B.A.), Sustainability Studies
Case Western Reserve University 1977 — 1981
Bachelor of Science (BS), Finance
Macys 2012 - Present
HealthPort LLC September 2012 - October 2012
Cox Communications February 2011 - August 2012
State of Georgia Pardons and Parole June 2008 - January 2011
Manheim August 2006 - June 2008
Land America Credit Services 2005 - 2006
Skills
Quality Center, Software Quality..., QTP, Agile Methodologies, SDLC, User Acceptance Testing, Regression Testing, Test Cases, Software Development, Testing, Test Automation, Test Management, Test Planning, System Testing, HP Quality Center, HP QTP, Quality Assurance
Education
Bangalore University 1998 — 2001
Bachelor of Commerce (B.Com.)
AT&T April 2015 - Present
Cox Communications July 2013 - April 2015
Tmobile MFM. llc November 2012 - February 2013
Sprint Nextel June 2012 - October 2012
Sprint by Extreme wireless March 2011 - June 2012
Skills
Sales, Retail, Direct Sales, Sales Operations, Sales Management, Customer Service
Education
Cal State BAKERSFIELD 2003 — 2007
incomplete, Business/Managerial Economics
Bakersfield College 1999 — 2003
Associate of Arts (A.A.), Psychology
University of Kansas July 2011 - Present
Flex Tek January 2011 - Present
Collective Brands August 2009 - January 2011
Cox Communications May 2009 - August 2009
Skills
CCNA, Web Design, PCI DSS, Oracle SQL, PHP, ColdFusion, Spry, HTML 5, JavaScript, AJAX, C++, Visual Basic, XML, Perl, PeopleSoft, Sysprep, SSH Client, SSL, Putty, Dreamweaver, Cisco VPN, Ghosting, phpMyAdmin, FDMA, Scripting, Shell, Virtualization, Release Management, Network Architecture, Network Administration, System Administration, Systems Analysis, AV systems, Data Transmission, Electrical Engineering, Project Management, Systems Engineering, Embedded Systems, digital logic, Multiplexing, Domain Modeling, VoIP, Troubleshooting, Cisco IOS, Router Configuration, TCP/IP, Wireless, Linux, Switches, Active Directory
Education
Fort Hays State University 2008 — 2009
Bachelor of Science (BS), Computer Systems Networking and Telecommunications
University of Kansas 2000 — 2003
Barton County Community College 1997 — 2000
Associate of Science (AS), Computer Technology/Computer Systems Technology
Cox Communications April 2011 - April 2014
Nagravision May 2009 - April 2011
Amino Communications November 2008 - March 2009
Tandberg Television October 2007 - November 2008
Tandberg Television July 2006 - October 2007
GuideWorks June 2005 - July 2006
Echostar June 2003 - June 2005
IBM 1999 - 2000
Skills
Telecommunications, IPTV, Integration, Project Management, Strategy, Process Improvement, Cross-functional Team..., Management, Business Process, CRM, Leadership, Quality Assurance, Project Planning, Software Development, Mobile Devices, Program Management, Product Management
Education
University of Colorado Denver 2002 — 2004
MBA, Management
Baylor University - Hankamer School of Business 1994 — 1998
BBA, Management Information Systems
Tiger Financial Management, LLC. August 2014 - Present
Cox Communications April 1999 - August 2014
Skills
Network Engineering, Cisco IOS, BGP, Metro Ethernet, OSPF, Routers, Broadband, MPLS, Switches, Telecommunications, Cisco Technologies, Routing Protocols, VoIP, DOCSIS, Juniper, Telephony, Leadership, JUNOS, IPv4, VPLS, DHCP, Work Ethic, HFC, Dot1q, EIGRP, CCNA, NX-OS
Education
Baker University 2010 — 2011
Bachelor of Business Administration (B.B.A.)
Baker University 2008 — 2010
Associate, Business
Werner Enterprises July 2015 - Present
Werner Enterprises April 2014 - July 2015
Fidelity National Title April 2009 - April 2014
Hewlett-Packard Company March 2007 - April 2009
Cox Communications December 2002 - March 2007
Twenty Four Hour Fitness November 1999 - December 2002
Skills
Active Directory, Windows Server, Troubleshooting, Servers, Windows 7, Disaster Recovery, System Administration, VMware, Cisco Technologies, Windows, Security, Network Security, Blackberry Enterprise..., Hardware, Information Technology, Software Installation, Cisco, Databases, Citrix, Citrix XenDesktop, Citrix XenApp, Netscaler, VMware ESX, VMware vCenter, VMware vSphere, VMware Infrastructure, NetBackup, Lotus Domino..., SCCM
Education
Kaplan University-Omaha Campus 2012 — 2014
Master of Science (MS), Information Technology Business Intelligence
Bellevue University 2005 — 2006
BS, Business Administration
Metropolitan Community College 2002 — 2005
AAS, Business Administration
Cox Communications January 2014 - Present
Cox Communications August 2008 - January 2014
Cox Communications January 2008 - August 2008
Cox Communications February 2007 - January 2008
Cox Communications June 1994 - February 2007
Skills
Building unity in a..., Communication, Adaptability, Teamwork, Team Building, Strategic Planning, Business Strategy, Time Management, Process Improvement, Troubleshooting, Vendor Management, Networking, VoIP, Integration, Leadership, Telecommunications, IT Management, Customer Experience, Forecasting, Call Centers, Cross-functional Team..., Technical Support, Disaster Recovery, Change Management, Business Intelligence, Network Engineering, Strategic Partnerships, CRM, Management, Strategy, Data Center, Customer Satisfaction, Performance Management, Budgets, Quality Assurance, Data Analysis, Program Management, Wireless, Cloud Computing, Network Security, System Deployment, Visio, IP, LAN-WAN, TCP/IP, Computer Network..., Telephony, Application..., Portfolio Management, IT Transformation
Education
Amberton University 2012 — 2013
Master of Managerial Science, Social Sciences, 3.9
University of Phoenix 2001 — 2003
BSIT, Computer Engineering
Baton Rouge Community College 1999 — 2000
Associate of Science (A.S.), Business Administration and Management, General, 3.8
Southeastern Louisiana University 1987 — 1994
Bachelor of Applied Science (BASc), Computer Science
Nestlé USA January 2015 - Present
Team Beachbody February 2013 - Present
Nestlé USA January 2012 - January 2015
The Superlative Group March 2009 - November 2012
Outback Steakhouse May 2006 - March 2009
Cox Communications October 2008 - February 2009
Adoption Network Cleveland September 2008 - December 2008
Ohio City April 2008 - August 2008
Skills
Public Relations, Marketing, Proposal Writing, Expense Reports, Event Planning, Social Media, Fundraising, Social Media Marketing, Marketing Communications, Public Speaking, Media Relations, Non-profits, Community Outreach, Event Management, Facebook, Advertising, Blogging, Microsoft Office, Research, Google Analytics, Leadership, PowerPoint, Microsoft Word, Microsoft Excel, Sales, Communication, Analysis, Writing, Social Networking, Customer Service, Training, Leadership Development, Strategic Planning, Time Management, Forecasting, Account Management, Management, Team Building, Teaching, Strategy, Program Development, Coaching, Budgets, Team Leadership, Program Management, Cross-functional Team..., Volunteer Management, Editing
Education
Baldwin Wallace University 2005 — 2008
Public Relations, Marketing, Management
Normandy
Northeast Ohio Startups May 2012 - Present
Hartville Pet Insurance Group April 2014 - Present
The University of Akron June 2014 - Present
Predictive Service September 2011 - April 2014
Cox Communications January 2007 - September 2011
Century Federal Credit Union April 2003 - December 2006
Alamo Local Market Division July 2002 - December 2002
National Interstate Insurance Company June 2001 - June 2002
Parker/Hunter July 2000 - June 2001
Skills
Corporate Branding, Marketing Strategy, Direct Marketing, Marketing Communications, Leadership Development, Change Management, Lead Generation, B2B Marketing, Digital Marketing, Photography, Campaign Strategy, Social Media, Email Marketing, Social Media Marketing, Customer Acquisition, Online Marketing, Integrated Marketing, Marketing Management, Leadership, Brand Development, Campaign Management, Digital Strategy, Segmentation, Mobile Marketing, Web Analytics, Interactive Marketing, Brand Management, Relationship Marketing, Strategic Partnerships, Content Marketing, Brand Awareness, Market Planning, Online Advertising, Start-ups, B2B, Strategy, Press Releases, Multi-channel Marketing, Sales, Political Campaigns, Marketing, Management, Creative Direction, Strategic Planning, Product Marketing, Business Strategy, Direct Mail, Sponsorship, Advertising, Market Research
Education
John Carroll University 2003 — 2005
MBA, International Marketing
Baldwin-Wallace College 1996 — 2000
BA, Marketing
Ellie Mae September 2014 - Present
Cox Communications October 2012 - September 2014
Cox Communications October 2010 - October 2012
Cox Communications June 2008 - October 2010
Skills
Technical Support, Routing, IP, Software Installation, DNS, SIP, BGP, VoIP, Optical Fiber, BMC Remedy
Education
Bellevue University
Bachelor’s Degree, Management Information Systems, 4.0
Metropolitan Community College
Associate’s Degree, Electronics Technology - Cisco Networking, 3.5
Chris Bussell - Telecommunications Consultant May 2013 - Present
Charter Business August 2012 - April 2013
Time Warner Cable (Formerly Insight Communications) January 2008 - August 2012
Cox Communications October 2000 - November 2007
Cox Communications October 2000 - November 2007
Cox Communications October 2000 - November 2007
Cox Communications October 2000 - November 2007
WIRELESS ONE, INC January 1996 - January 2000
Ionet Telecommunications 1993 - 1996
Skills
Strategic Planning, Telecommunications, Troubleshooting, Call Center, Customer Satisfaction, Team Building, Process Improvement, VoIP, Operations Management, Problem Solving, Budgeting, Customer Relations, Planning, Contract Negotiation, IP, Wireless, Telephony, Coaching, Broadband, Team Leadership, Scheduling, Cabling, Network Operations, PowerPoint, Training Personnel, DOT regulations, District Management, Call Centers, Project Planning, Training, Budgets, Fiber Optics, DOCSIS, Optical Fiber, Performance Management, Ethernet, DWDM, Computer Network..., IPTV, Project Management, Cable Television, T1, Change Management, CRM, Quality Assurance, VOD, Forecasting, Customer Service
Education
NCTI - National Cable Television Institute 2004 — 2007
Broadband Technical Management, Certified Master Technician - Honor Graduate, 3.93 Honor Graduate
Bellevue University 2003 — 2005
Associate's Degree, Technical Management, 3.93
PayPal May 2014 - Present
PayPal September 2013 - May 2014
Cox Communications July 2010 - December 2012
Cox Communications May 2005 - July 2010
Cox Communications June 2002 - June 2005
Skills
Forecasting, Call Center, Sales Operations, Telecommunications, Budgets, Account Management, Sales, Customer Retention, Sales Management, Strategic Planning, Process Improvement, Cross-functional Team..., Team Building, Sales Process, Leadership, Vendor Management, Project Management, Operations Management, Business Analysis, Coaching, Data Analysis, Call Centers, Management, Marketing, Marketing Strategy, Strategy, Selling, Training, New Business Development, Motivated self-starter, Team Leadership, Inspiring People, Lead Generation, Supply Chain Management, Presentations, P&L Management, Sales Presentations, Leading Development..., Supply Chain, P&L Responsibility, Operating Budgets, Direct Sales, Project Planning, Quality Assurance, Risk Management, Presentation Development, Matrix Management, Corporate FP&A, Expense Management, Budget Process
Education
Bellevue University 2000 — 2003
Bachelor of Science, Business Information Systems
University of Phoenix 2004 — 2006
Master of Business Administration, Business Administration and Management, General
PR 20/20 December 2014 - Present
Heinen's May 2011 - December 2014
American Marketing Association - Cleveland Chapter July 2012 - October 2013
Cox Communications January 2007 - November 2010
Cox Communications May 2002 - December 2006
JobOptions.com June 2000 - September 2001
COSI Toledo (Center of Science of Industry) October 1998 - June 2000
Rock and Roll Hall of Fame and Museum June 1996 - September 1998
Skills
Marketing, Interactive Marketing, Product Management, Content Marketing, Customer Events, Leading Cross..., Building Strategic..., Driving Revenue, Press Contact, External Marketing, Conversational Marketing, Social Media Relations, Key Message Development, Social Branding, Brand Communication, Telecommunications, Social Media Marketing, Critical Thinking, Project Management, Customer Satisfaction, Customer Retention, Customer Acquisition, Direct Marketing, Direct Mail, Integrated Marketing, Blogging, Process Efficiency, Marketing Management, Cross-functional Team..., Corporate Branding, Strategic Partnerships, Email Marketing, Product Development, Press Releases, Marketing Communications, Strategy, Facebook, Leadership, Brand Management, Sales, Strategic Communications, Management
Education
Cleveland State University 2007 — 2011
MBA, Business
Cleveland State University 1995 — 1998
Bachelor of Arts, Communications
Baldwin Wallace University 1993 — 1995
Communications
North Ridgeville High
St. Peter
Cox Communications June 2015 - Present
Cox Communications March 2007 - Present
Cox Communications July 2002 - March 2007
Cox Communications November 1998 - July 2002
Time Warner Cable/Douglas County Cablevision January 1997 - June 1998
Skills
Loss Prevention, Telecommunications, General Liability, Fraud Investigations, Investigative Reporting, Internal Investigations, Workplace Investigations, Insurance Claims, Coaching, Employee Engagement, Employee Management, Legal Research, Legal Writing, Legal Documentation, Security Audits, Compliance Audits, Theft, State Laws, Federal Law, Security, Process Development, Team Leadership, Cross-functional Team..., Operations, Supervisory Skills, ICOMS, PeopleSoft, Oracle Discoverer, Strategic Planning, Asset Protection, Assets Recovery, Fraud, Quality Auditing, Investigation, Corporate Security, Security Operations, Leadership, Workplace Safety, Surveillance, Process Simulation, Emergency Management, Documentations, Customer Satisfaction, Insurance, Security Management, Background Checks, CCTV, Criminal Investigations, Criminal Justice, Crisis Management
Education
Bellevue University 2009 — 2011
B.S. Criminal Justice Administration, Criminal Justice
Mazda North American Operations July 2014 - 2015
Post Modern Edit February 2014 - March 2014
Crowell, Weedon & Co. March 2014 - 2014
Time Warner Cable May 2012 - March 2013
Cox Communications June 1996 - July 2011
Dimension Cable Times Mirrior June 1991 - May 1996
Skills
Advertising artist..., Oracle application for..., Microsoft Office 2010..., Event Management, Educating employees in..., Motivating salespersons..., Effective interoffice..., Online Marketing, Outdoor Advertising, Presentation Development, Sales Leads, Accounting, Customer Service, Leadership, Marketing, Accounts Payable, Training, Telecommunications, PeopleSoft, Call Centers, Cross-functional Team..., Vendor Management, Retail, Sales, Account Management, Customer Retention, Customer Satisfaction, Payroll, Salesforce.com, Management, Sales Operations, Process Improvement, Customer Experience, Team Building, Team Leadership, CRM, Cold Calling, Forecasting, Strategic Partnerships, Direct Sales, Budgets, Recruiting, Sales Presentations, Competitive Analysis, Strategy, Product Marketing, B2B, Sales Process, Lead Generation, VoIP
Education
University of Phoenix 2009 — 2011
Bachelor of Science, Business Management
Saddleback College 2001 — 2007
Certificate in Human Resource Management, Human Resource Management
Bakersfield College 1979 — 1982
Associate of Arts, Graphic Arts and Photography
Easy Entertaining Inc. September 2014 - Present
Geib Refining Corporation July 2008 - Present
Rhode Island Parent Information Network December 2014 - February 2015
Bonefish Grill October 2013 - May 2014
Cox Communications June 2007 - August 2011
Skills
Technical Support, Troubleshooting, Customer Service, Time Management, Microsoft Word, Microsoft Excel, Data Entry, Hazardous Waste..., HAZCOM, Training Coordination, FIFO, Teamwork, Artisan Bread Baking, Cake Decorating, Birthday Cakes, Plated Desserts, Line Cook, Nutrition
Education
Bay Path University 2015 — 2017
BS in Business Administration - 2017, Strategic Human Resource Management
Johnson & Wales University
Associate's Degree, Baking and Pastry Arts/Baker/Pastry Chef
Comcast January 2012 - Present
Cox Communications August 2010 - January 2012
Cox Communications August 2007 - August 2010
Verizon September 2004 - August 2007
Verizon June 2003 - September 2004
Verizon January 2003 - June 2003
Verizon October 2000 - January 2003
Verizon August 1999 - October 2000
Skills
Contract Negotiation, Program Management, Business Development, Forecasting, Financial Modeling, Trend Analysis, Telecommunications, Vendor Management, Strategic Planning, Account Management, Solution Selling, Cross-functional Team..., Strategic Partnerships, Team Building, Call Center, VoIP, Leadership, Call Centers, Management, Salesforce.com, Project Management, Process Improvement, Team Leadership, Customer Retention, Budgets, Wireless, Direct Sales, Sales, Marketing, Negotiation
Education
Ball State University 1998 — 1999
MS, Information and Communication Sciences
Ball State University 1992 — 1996
BS, Philosophy
Charter Communications March 2014 - Present
Windstream Communications February 2013 - April 2014
TD Ameritrade October 2011 - February 2013
Cox Communications November 2010 - September 2011
Verizon Wireless March 2006 - November 2010
Journal Broadcast Group December 2007 - June 2008
AT&T July 2003 - March 2006
Cellular City April 2002 - March 2003
Skills
Sales, Managed Services, Networking, Wireless, Leadership, Social Media, Advertising Sales, Advertising, Technology, Cloud Computing, New Business Development, Mobile Technology, Marketing Management, Wireless Broadband, Network Services, VoIP, Promotions, Cloud Storage, SaaS, MPLS Networking, Managed Network Security, M2M, Android, Mobile Devices, Direct Sales, Account Management, Customer Service, Cold Calling, Telecommunications, Sales Management
Education
Bellevue University 2009 — 2011
BS, Marketing Management, 3.4
Bellevue University 2009 — 2011
Bachelor of Science, Marketing Management
University of Nebraska at Kearney 2001 — 2003
The Home Depot April 2010 - November 2014
Hearth and home Interiors March 2008 - May 2010
Cox Communications October 2005 - March 2008
Skills
Space planning, Visual Merchandising, Interior Design, Merchandising, Sketching, Furniture, Retail, Illustrator, Rendering, Photoshop, Adobe Creative Suite, 20/20 Technologies, Project Coordination, Kitchen & Bath Design, Interior Architecture, Space Planning
Education
Bauder College 2006 — 2007
AAS, Interior Design
University of New Orleans 1997 — 2003
Business Administration and Management, General
Cox Communications March 1999 - May 2004
The Hartford June 1984 - September 1998
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English, Facebook
Education
Bay Path College 2011 — 2013
Computer Processing Institute
CTCertificate in Computer Operations
The CT Bureau of Educ STDS & Creti Parapro Assessment
The Praxis Series
Sonic Automotive April 2015 - Present
Panzica Creative Solutions, LLC September 2011 - Present
Kearny Pearson Ford / KIA July 2013 - April 2015
Jenkins Internet Marketing, LLC December 2009 - September 2011
Youreeeka!, Inc. March 2009 - September 2009
Seacoast Multimedia July 2008 - February 2009
Kforce Technology Staffing January 2008 - July 2008
Cox Communications August 2007 - December 2007
Inhance Digital February 2007 - July 2007
Ball State University September 2004 - May 2005
Skills
Account Management, Sales Presentations, Sales Process, Cold Calling, Digital Marketing, Customer Service, Mobile Marketing, Social Media Marketing, Product Marketing, Website Development, Video Editing, Video Production, Video, WordPress, Multimedia, After Effects, Photography, Photoshop, PowerPoint, Graphic Design, Audio Editing, Web Design, Mobile Devices, Digital Photography, Entrepreneurship, Editing, Music Production, HD Video, Technical Writing, Keynote, Mobile Web Design, Mobile Internet, Video Compression, Audio Compression, Mobile Technology, Screenflow, Weather Forecasting, Military Operations, Final Cut Pro
Education
Ball State University 2004 — 2006
Bachelor of Arts (B.A.), Telecommunications
Community College of the Air Force 2001 — 2002
Associate's Degree, Atmospheric Sciences and Meteorology
Clay High School
Clay High School
Executive Resource Center, LLC June 2013 - Present
Chaparral Energy July 2011 - June 2013
Cox Communications April 2003 - December 2006
Avaya 2002 - 2003
US WEST/MediaOne/AT&T Broadband 1996 - 2001
Skills
HRIS, Executive Coaching, Leadership, Staff Development, Succession Planning, Employee Relations, Performance Management, Organizational..., Talent Management, Workforce Planning, Employee Engagement, Talent Acquisition, Human Resources, Interviews, Process Improvement, Policy, Organizational..., Recruiting, Training, Onboarding, Leadership Development, Employee Benefits, Change Management, Strategy, Personnel Management, Organizational Design, Team Building, Management, Program Management, Strategic Planning, Culture Change, Executive Management, Mergers & Acquisitions, Consulting, Coaching
Education
Baylor University
BA
University of Colorado Denver
MBA
Interpublic Group October 2010 - Present
Robert Half 2005 - 2006
Ballantyne of Omaha 2005 - 2006
Cox Communications 1997 - 2005
United States Air Force 1985 - 2002
Skills
Visio, Active Directory, Disaster Recovery, Windows Server, Troubleshooting, IT Management, SharePoint, Windows 7, Process Improvement, Data Center, Vendor Management, ITIL, Information Technology, VMware, SDLC, System Administration, Business Analysis, Project Management, Servers, Integration, Security, Microsoft Exchange, IT Strategy, Software Documentation
Education
Bellevue University 1997 — 2009
Masters, Management Information Systems
LinkedIn April 2015 - Present
TPG Telemanagement Inc January 2010 - April 2015
TPG Telemanagement Inc December 2007 - January 2010
TPG Telemanagement Inc September 2007 - December 2007
Angelcity Corporation July 2005 - July 2007
Carlson Hospitality Worldwide June 2004 - June 2005
BUY A NORTH “O” HOME, INC May 2002 - June 2005
Cox Communications January 2003 - July 2003
Cox Communications March 2002 - January 2003
Cox Communications July 2001 - March 2002
Skills
Six Sigma, Management, Customer Service, Coaching, Process Improvement, Training, Leadership, Project Management, Call Centers, Microsoft Office, Customer Experience, Telecommunications, Customer Satisfaction, Sales Management, Team Leadership, Program Management, Product Management, Team Building, CRM, Budgets, Business Analysis, Workforce Management, Strategy, Microsoft Excel, Vendor Management, Strategic Planning, Performance Management, Analysis, Wireless, Troubleshooting, Microsoft Powerpoint, Microsoft Access, Microsoft Word, Account Management, Analytical Skills, VoIP, PowerPoint, Quality Assurance, Operations Management, Leadership Development
Education
Bellevue University 2003 — 2005
Bachelor of Applied Science, Business Administration
Kaplan University-Omaha Campus 2001 — 2003
Associate of Applied Science, Business Administration
Kaplan University-Omaha Campus 2001 — 2003
Associate of Applied Science, Accounting
MB Field Services June 2013 - February 2015
Rasmus Real Estate Group January 2013 - April 2013
Van Michael Salon December 2009 - February 2013
Cox Communications July 2004 - September 2009
Skills
Management, Customer Satisfaction, Process Improvement, Microsoft Office, Training, Customer Service, Call Center
Education
The University of Georgia 2013 — 2013
Paralegal, Law
Bauder College 1997 — 1998
Associate of Arts, Marketing
University of Phoenix
Bachelors of Science, Business Management
Principle Solutions Group - Fiserv December 2014 - Present
SRA International, Inc - CDC June 2011 - November 2014
Cox Communications 2010 - September 2011
Community Loans of America, Inc August 2006 - May 2010
BBI, Inc April 2003 - June 2006
HNS Consultants, Inc January 2002 - April 2003
Pinnacle Resources Group July 2001 - December 2001
BBI, Inc August 1999 - June 2001
Trustmark National Bank November 1998 - August 1999
Howard Schultz & Associates April 1993 - November 1998
Skills
Routing, DNS, Firewalls, LAMP, Performance Tuning, Apache, Server Architecture, VMware, Linux, Red Hat Linux, Switching, Shell Scripting, Networking, Hardware, Servers, Disaster Recovery, DHCP, Active Directory, Windows Server, Solaris, Security, System Administration, Unix, VPN, Perl, Nagios, Software Installation, Bash, Data Center, XP, Virtualization, Windows 7
Education
Belhaven College 1997 — 1999
BBA, Business Administration
Tennessee Technological University 1990 — 1991
none, Electrical Engineering
Freed-Hardeman University 1988 — 1990
none, Pre-Engineering
Northwest Pipe Company January 2015 - Present
The Goodyear Tire & Rubber Company September 2013 - January 2015
Goodyear Tire & Rubber Company February 2010 - September 2013
State of Kansas October 2007 - February 2010
Goodyear Tire & Rubber Company April 2007 - October 2007
Cox Communications April 2004 - April 2007
Circuit City April 2002 - April 2004
Pepsi September 1995 - December 2001
Skills
Recruiting, Change Management, Employee Training, Management, Supply Management, Government Operations, Human Resources, Employee Engagement, Program Management, Manufacturing, Performance Management, Employee Relations, Labor Relations, Training, Project Planning, Leadership, Personnel Management, Budgets, Organizational..., Customer Service, Team Building, Coaching, Strategic Planning, Retail, Process Improvement, Leadership Development, Talent Management, Sales, Team Leadership, Operations Management, Interviews, Negotiation, Succession Planning, Onboarding, FMLA, Workforce Planning, Deferred Compensation, College Recruiting, Sourcing, Employee Benefits, Union, Hiring, New Hire Orientations, Talent Acquisition, HRIS, HR Policies, Benefits Administration, Employment Law, Job Descriptions, Compensation & Benefit
Education
Baker University 2008 — 2010
MBA, Human Resources
The University of Kansas 2008 — 2008
CPM, Public Management
Baker University 1999 — 2006
BBA, Business Administration
Charter Communications 2012 - Present
Time Warner Cable November 2008 - November 2012
Cox Communications 2004 - October 2008
Genuity (acquired by Level 3 Communications) 2001 - 2003
Electric Lightwave (subsidiary of Frontier Communications) 1998 - 2001
Sprint 1986 - 1998
Skills
Strategic Market..., Revenue Management, Sales and Business..., Revenue Analysis, Marketing Strategy, Product Management, Strategic Partnerships, Analysis, Cross-functional Team..., Wireless, Strategic Planning, Telecommunications
Education
Thunderbird School of Global Management
MBA, Global Management
Massachusetts Institute of Technology
Executive Certificate, Strategy and Innovation
Baker University
BS, Business
Money Pages Inc. and 3D Digital Solutions June 2004 - Present
Money Pages Inc. and 3D Digital Solutions June 2004 - Present
Cox Communications June 1999 - June 2004
Skills
Direct Mail, Advertising, Digital Marketing, New Business Development, Marketing Strategy, Public Speaking, Advertising Sales, B2B, Account Management, Social Media Marketing, Event Management, Cold Calling, Social Networking, Marketing, Marketing Communications, Email Marketing, Social Media, Sales, Strategic Planning, Event Planning, Online Advertising, Lead Generation, Public Relations, Direct Marketing, Customer Service, Small Business, Management, Selling, Customer Satisfaction, Trade Shows, Negotiation, Sales Management, Facebook, Media Planning, Copywriting, Brand Development, Integrated Marketing, Media Buying, Media Relations, Marketing Management, Online Marketing, Digital Media, Newsletters, Sponsorship, Market Research, Creative Direction, Radio Advertising, Radio, CRM, Customer Retention
Education
Sandler Training 2012 — 2013
Sales Training
Ball State University 1995 — 1999
BS, Communications
Simplify Digital Sales Training
LinkedIn March 2015 - Present
LinkedIn December 2011 - March 2015
LinkedIn May 2010 - December 2011
Yahoo! March 2010 - May 2010
LinkedIn March 2008 - 2010
T-Mobile November 2006 - January 2008
Nebraska furniture Mart December 2003 - February 2007
Dillards February 2000 - September 2003
UPS June 1999 - February 2003
Cox Communications 2003 - 2003
Skills
Mentoring, Management, Education, Training, Team Leadership, Customer Satisfaction, Organization, Purchasing, Customer Service, Listening to customers, Team Building, Customer Retention, LinkedIn, RightNow, Troubleshooting, Google Adwords, Solution Development, CRM, Networking, Social Networking, Leadership, Time Management, Teamwork, Coaching, Strategy, Communication, Sales, Sourcing, Awesomeness, Problem Solving, Salesforce.com, Analysis, Call Centers, Account Management, Customer Experience, Recruiting, Collaborative Problem..., Program Management, Technical Support, Customer Support, Data Entry, Yachting, Golf Courses, Golf Fitness, Making It Happen, Burgers, Golf Clubs, Golf, Junior Golf, Make It Happen
Education
Bellevue University 2003 — 2006
Marketing/Management, Business
University of Nebraska at Omaha 2001 — 2003
Accounting
Benson High School 1996 — 2001
Midland University 1999 — 2000
Accounting/Marketing
Metropolitan Community College
Marketing
Cox Communications October 2003 - Present
Skills
Notary Public, Executive Support, Administrative..., Outlook, PeopleSoft, Event Planning, Executive Calendar..., Editing, Public Relations, Microsoft Office, Oracle, Microsoft Excel, Microsoft Word, PowerPoint, Account Management, Project Management, ICOMS, Customer Experience, Customer Satisfaction, Interpersonal..., Relationship Building, Business Relationship..., Data Analysis, Travel Management, Delegation, Contract Management, Solution Development, Speech Writing, Contract Law, Legal Research, Legal Writing, Internal Investigations, Incident Investigation, Civil Law, Expense Reports, Fraud Investigations, Accounts Payable &..., Collections, Thrive in A Fast-paced..., Time & Attendance, Problem Solving, Team Motivation, Cross Functional Team..., Cross Functional..., Cross-functional..., Multi-task & Handle..., Benefits Administration, Retirement Benefits, Corporate Meetings, Switchboard
Education
Baton Rouge Community College
Louisiana State University
Our Lady of the Lake College
IPG June 2015 - Present
First National Bank of Omaha August 2014 - June 2015
First National Bank of Omaha January 2014 - August 2014
Best Buy November 2012 - January 2014
Cox Communications April 2012 - November 2012
Best Buy June 2008 - April 2012
Skills
Customer Service, Management, Sales, Leadership, Project Management, Marketing, Strategic Planning, Telecommunications, Public Speaking, Information Technology, Windows Server, Citrix XenApp, Citrix XenDesktop, Android, iOS, Broadband, Microsoft Office, Troubleshooting
Education
Metropolitan Community College 2014 — 2015
Associate’s Degree, Windows Server Administration
Bellevue University
Cox Communications January 2014 - Present
Cox Communications March 2013 - Present
Cox Communications 2008 - 2013
Cox Communications 2007 - 2008
Cox Communications 2002 - 2007
Cox Communications 2000 - 2002
MCI 1999 - 2000
MCI 1997 - 1999
Skills
Customer Service, Call Centers, Account Management, Sales, Customer Experience, Telecommunications, Team Building, Direct Sales, Sales Management, Training, Sales Operations, Cross-functional Team..., Leadership, Management, B2B
Education
Baker University 2006 — 2010
Business Administration and Management, General
Baker University 2006 — 2010
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.9
Comcast Cable February 2007 - Present
Cox Communications 2003 - 2006
Horseshoe Casino & Hotel 2002 - 2003
Precision Response Corporation 1998 - 2002
Skills
Employee Relations, Onboarding, Performance Management, HRIS, Employee Engagement, Human Resources, Talent Acquisition, Succession Planning, Employee Benefits, Deferred Compensation, Workforce Planning, Applicant Tracking..., Training, Personnel Management, Recruiting, Call Centers, Management, Change Management, Labor Relations, Benefits Administration, New Hire Orientations, Leadership
Education
Jackson State University 2013 — 2015
Pursuing Ph.D.
Human Resources Certification Institute 1998 — 2013
SPHR
Belhaven University 2008 — 2009
MS
LSU Shreveport
Bachelor of Science
CenturyLink June 2012 - Present
Cox Communications January 2008 - April 2012
Cox Communications January 1998 - January 2008
Early Career January 1981 - January 1998
Skills
Telecommunications, Optical Fiber, Budgets, Broadband, Team Building, Fiber Optics, DOCSIS, Cable Television, Cables, Cabling, Computer Network..., Construction, DSL, Ethernet, IP, IPTV, LAN-WAN, MPLS, Management, Metro Ethernet, Network Administration, Network Design, Network Engineering, Networking, Procurement, RF, SDH, T1, Telephony, Troubleshooting, VOD, Vendor Management, VoIP, Wireless, DWDM, Microwave, Transmission, WiFi, Provisioning, Network Architecture, Internet Services, FTTx
Education
Bellevue University 2007 — 2011
In progress, Business Administration
Dale Mruz
Degree in Bachelor of Business Administration, progress
Gross High School
Cox Communications August 2013 - Present
The Walking Tourists May 2012 - Present
Cox Communications December 2011 - August 2013
American Express Business Travel February 2010 - December 2011
HDI June 2006 - February 2010
Hayneedle September 2009 - December 2009
Carlson Hotels March 2008 - August 2009
Carlson Hospitality Worldwide November 1995 - August 2009
Carlson Hospitality Worldwide February 2007 - March 2008
Carlson Hospitality Worldwide December 2002 - February 2007
Skills
Technical Support, Coaching, ITIL, Business Analysis, Training, Certified Travel..., Troubleshooting, Sales, Communication Skills, GDS systems, Customer Service, Leadership, Time Management, Hotels, Management, Call Centers, Team Building, Access, Vendor Management, Customer Satisfaction, Team Leadership, Networking, Blogging, Social Media
Education
Bellevue University
Bachelors of Science degree, Marketing
Bellevue University
Bachelors of Science degree, Marketing
Metro Community College
Associates, Applied Science-Professional Studies
Metro Community College
Associates, Applied Science-Professional Studies
Millard South High School
Latin Business Today, LLC 2010 - Present
Deloitte Touche Tohmatsu Limited 2009 - 2010
IBM 2007 - 2009
IBM 2003 - 2007
M2 Media Network, LLC 2000 - 2003
PGA of America 1998 - 2000
Cox Communications 1995 - 1998
CMP Media 1994 - 1995
Prodigy Services Company 1991 - 1994
Skidonism, LTD- Ski Club 1990 - 1994
Skills
Strategic Partnerships, Publishing, Sales Management, Marketing, Marketing Strategy, Business Development, Thought Leadership, Competitive Analysis, Online Advertising, Entrepreneurship, Online Marketing, Strategic Planning, Web Analytics, Digital Strategy, Integrated Marketing, Social Media, Advertising, Creative Direction, Digital Media, Marketing Communications, New Business Development, Direct Marketing, Lead Generation, E-commerce, B2B, Newsletters, Digital Marketing, Start-ups, Strategy, Social Media Marketing, Management, B2B Marketing, Mobile Marketing, Market Research, Leadership, Marketing Management, Corporate Communications, Email Marketing, Brand Development, Product Marketing, Sales, Analytics, Multi-channel Marketing, Brand Management, Relationship Marketing, Content Strategy
Education
Baruch College, City University of New York (CUNY)
BBA, Marketing Management
City University of New York City College
Minor Marine Biology
Cox Communications May 2009 - Present
Cox Communications March 1997 - May 2009
GTE November 1985 - February 1996
Skills
IT Operations, Service Delivery, Broadband, Telecommunications, Wireless, VoIP, Cross-functional Team..., DOCSIS, Vendor Management, Computer Network..., IPTV, IP, Telephony, VOD, Network Design, Leadership, Troubleshooting, System Deployment, Fiber Optics, Switches, Data Center, Network Architecture, Network Engineering, Ethernet
Education
Ball State University
Cox Communications October 2006 - Present
Austin American Statesman October 2006 - November 2012
Austin American Statesman June 1992 - August 1995
Education
Baylor University 1959 — 1964
ba, speech, education, English
Navy Federal Credit Union October 2013 - Present
Cox Communications February 2007 - October 2013
Messier Services 2004 - 2007
Skills
Budgets, Change Management, Variance Analysis, Financial Reporting, Process Improvement, Financial Analysis, Forecasting, Leadership, Accounting, Management, Training, Internal Controls
Education
Baruch College, City University of New York (CUNY) 1984 — 1989
BBA, Public Accountancy
Cox Communications April 2010 - Present
Cox Communications January 2010 - Present
Cox Communications June 2006 - Present
Cox Communications June 1998 - Present
Cox Communications January 2004 - January 2010
Cox Communications June 1998 - June 2006
Cox Communications January 1998 - January 2004
National Dispatch Center January 1993 - January 1996
Skills
Call Center, Telecommunications, Customer Retention, Customer Experience, Customer Satisfaction, Customer Service, Broadband, Troubleshooting, Technical Support, Microsoft Office, Customer Support, Sales, Wireless, Account Management, Workforce Management, Call Centers
Education
Bates College 1977 — 1981
BS, BIOLOGY
Bates College
B.S, Biology
University of Phoenix
courses, MBA
University of Phoenix
M.B.A
The Organization Effectiveness Group, LLC September 2014 - Present
External Consultant July 2011 - August 2014
Broadridge October 2010 - June 2011
Cox Communications June 2002 - January 2009
Harbor Light Consulting Group Inc. December 2001 - May 2002
Texaco Inc. June 1997 - November 2001
Texaco Inc. February 1992 - January 1997
Skills
Leadership Development, Executive Coaching, Onboarding, Career Development, Leadership, Consulting, Succession Planning, Performance Management, 360 Feedback, Talent Management, Training, Organizational..., HR Consulting, Telecommunications, Program Management, Workforce Planning, Human Resources, Change Management, Temporary Placement, Organizational..., Team Building, Management Development, Strategy, Management, Staff Development, Coaching, Executive Development, Employee Benefits, Employee Engagement, Executive Management
Education
St. John's University, The Peter J. Tobin College of Business 1980 — 1983
MBA, Business Managment
Baruch College, City University of New York (CUNY) 1974 — 1979
BBA, Managment
SouthCrest Financial Group 2014 - Present
Alcon Laboratories, Inc. 2013 - 2014
Cox Communications 2007 - 2012
Current, Inc. 2006 - 2007
WIT America 2005 - 2006
BBDO 1999 - 2005
Pollak Levitt Nell 1999 - 1999
Fletcher Martin 1997 - 1999
Fahlgren 1994 - 1997
Skills
Integrated Marketing, Advertising, Creative Strategy, Project Management, Interactive Marketing, Digital Marketing, B2B, New Business Development, Building Relationships, Interactive Advertising, Creative Evaluation, Business Process...
Education
Ball State University
B.S., Major: Advertising. Minor: Business Communications
Veyance Technologies, Inc. March 2011 - Present
Cox Communications September 2008 - November 2008
Cox Communications June 2006 - August 2008
Cox Communications April 2001 - June 2006
Education
Baldwin Wallace University 2002 — 2005
MBA, Business
Ohio University 1995 — 1999
BA, Marketing
Cox Communications January 2007 - Present
Cox Communications January 2000 - January 2007
Madrigal Retail Liquor and La Familia Restaurant January 1995 - January 2000
QuikTrip Corporation January 1980 - January 1998
Skills
Sales, Retail, Telecommunications, Project Management, Customer Service, Customer Satisfaction, Sales Operations, Call Centers, Account Management, Time Management, Process Improvement, Direct Sales, Customer Retention, Troubleshooting, Leadership, Customer Experience, Cold Calling, Sales Process, Solution Selling, Salesforce.com
Education
Baker University 2002 — 2004
ASSOCIATES, BUSINESS2002
Baker University
Associates, Business
Juniper Networks April 2010 - Present
Cox Communications March 2009 - August 2009
Skills
Juniper, Cisco, Troubleshooting, MPLS, OSPF, BGP, IP, Routing, Switches, JUNOS, Core, Routers, Network Design, Testing, Security, CCNP, Cisco IOS, Multicast, Forwarding, QoS, Routing Protocols, IPv6, IPSec, VPN, RIP, Ethernet, Firewalls, VPLS, Switch, RADIUS, VLAN, TCP/IP, Network Security, ATM, ISIS, SNMP, NAT, IP Networking, EDGE, MPLS VPN, LDP, PPP
Education
Beijing Institute of Technology 1998 — 2001
UnitedHealth Group August 2014 - Present
DIRECTV September 2012 - September 2014
Cox Communications September 2007 - August 2012
Cox Communications May 2006 - September 2007
Skills
SQL, Analytics, Business Analysis, Data Analysis, SAS, Microsoft SQL Server, Teradata, Forecasting, Troubleshooting, Databases, Visio, Visual Basic, Microsoft Excel, PowerPoint, Microsoft Word, Access, SAS programming, Testing, SharePoint, Software Documentation, Windows 7, Computer Hardware, Requirements Gathering, Analysis, Systems Analysis, Data Warehousing, Quality Assurance, Windows, T-SQL, Data Modeling, Business Intelligence, User Acceptance Testing, Process Improvement, Data Mining, Technical Support, OBIEE, Modeling, Cornerstone, SSRS
Education
Barry University 2000 — 2005
Bachelor of Science (B.S.), Management Information Systems, General
BD August 2015 - Present
Cox Communications January 2000 - March 2015
Skills
Troubleshooting, Disaster Recovery, Active Directory, VoIP, Telecommunications, Vendor Management, System Deployment, Call Centers, Technical Support, BMC Remedy, IT Management, Training, Process Improvement, Team Leadership, Leadership, Team Building, Customer Service, Management, Strategic Planning, Account Management, Project Management, Customer Satisfaction, Microsoft Office
Education
Bellevue University
BS, Business Information Systems
Vatterott College
Associates, Computer Systems and Network Technology
Pep Boys April 2010 - December 2012
USPS June 2006 - February 2010
Cox Communications June 2004 - June 2006
US Navy May 1999 - January 2003
Skills
Software Installation, Testing, Troubleshooting, Electronics, Networking, Telecommunications, Electricians, Maintenance & Repair, WAN, Test Equipment, Windows XP, Technical Support, Information Technology, Hardware, Computer Hardware, Security, System Administration, Software Documentation
Education
Baton Rouge Community College 2013 — 2015
Associate of Science (AS), Helicopter Pilot Operations
Remington College 2008 — 2010
Associates of Science, Computer Networking & Administration
Interior Communication Electrician 1998 — 1998
Navy Electrical, Engineering
Safeguard Properties January 2015 - Present
Safeguard Properties September 2013 - January 2015
Safeguard Properties June 2012 - February 2013
Natalie Perazzola Web and Graphic Designer 2011 - June 2012
Heather B Moore Jewelry Inc. June 2011 - April 2012
Baldwin-Wallace College September 2009 - May 2011
Cox Communications May 2010 - February 2011
Enhanced Communication March 2008 - September 2009
Skills
InDesign, Illustrator, Marketing, Dreamweaver, Competitive Analysis, German, Photoshop, Microsoft Office, Web Design, FontLab, QuickBooks, Magento, ECC, Adobe Fireworks, Logo Design, Social Media Marketing
Education
Baldwin-Wallace College 2007 — 2011
Bachelor of Arts (B.A.), International Business and German
PayPal March 2008 - Present
Cox Communications January 2001 - June 2003
First Data Corporation May 1999 - January 2001
Skills
E-commerce, E-payments, Analytics, User Experience, Payments, Mobile Payments, Product Management, Salesforce.com, Web Analytics, Payment Card Processing, Credit Cards, Call Centers, Start-ups, Customer Experience, Fraud, Account Management, Strategic Partnerships, Management, Project Management, Team Leadership
Education
Bellevue University 2002 — 2007
Bachelor of Science (B.S.), Business Administration, General
University of Nebraska at Omaha 1999 — 2003
Cox Communications November 2008 - Present
Cox Communications November 2008 - December 2009
Cox Communications January 2006 - November 2008
City of Olathe July 2004 - July 2005
Sprint March 1997 - July 2004
Education
Baker University 1999 — 2001
AAB, Business
Cox Communications February 1999 - Present
Graphic Plus January 1995 - February 1995
Miller Transfer & Storage June 1982 - August 1992
Education
California State San Marcos 1992 — 1995
Bachelor of Fine Arts (BFA), HTML / Graphic Media / Advertising
Barstow Community College 1987 — 1990
Associate of Arts (AA), Barstow Community College
MACC July 2015 - Present
IPG August 2014 - July 2015
Celebrity Staff April 2014 - July 2014
Cox Communications October 2013 - April 2014
CoSentry August 2013 - October 2013
Xerox Commercial Solutions, LLC June 2010 - August 2013
First Data Resources January 2009 - February 2010
Burger King September 2008 - January 2009
PayPal November 2005 - July 2008
Skills
HTML, CSS, Web Development, Call Centers, Java, Visual C#, Troubleshooting, Technical Support, Management, Databases, Project Management
Education
Bellevue University 2013 — 2015
Master's Degree, Information Sciences, 3.249 GPA
University of Phoenix 2010 — 2013
Bachelor's Degree, Information Technology
University of Phoenix 2009 — 2010
Associate's Degree, Accounting
Bellevue University August 2014 - Present
Peach Grove Executive Coaching August 2012 - Present
Bellevue University April 2008 - August 2014
Cox Communications October 2006 - September 2008
WOWT July 2007 - August 2008
Waitt Radio Networks October 2006 - April 2008
University of Nebraska-Lincoln February 2007 - September 2007
Insight Communications August 1999 - October 2006
WUBE-FM August 1999 - September 2002
Skills
Television, Editing, Video Production, Final Cut Pro, Public Speaking, Video Editing, Media Relations, Advertising, Photoshop, Social Media, Marketing, Premiere, Executive Coaching, Video, Broadcast, Radio, Higher Education, Team Building
Education
Bellevue University 2011 — 2012
Graduate Certificate, Executive Coaching, 4.0
Bellevue University 2008 — 2010
BS, Business, 3.924
Ohio Center for Broadcasting 1999 — 1999
Diploma, TV & Radio
University of Kentucky 1995 — 1998
Communications
Cox Communications Omaha March 2002 - January 2011
Cox Communications January 2000 - January 2002
Great Western Bank January 1997 - January 2000
Skills
Call Centers, Customer Service, Marketing, Sales, Telecommunications, Troubleshooting, VoIP
Education
Bellevue University 2014 — 2016
Bachelor's degree, Graphic Design
Metropolitan Community College 1999 — 2012
Associate in Applied Science, Graphic Communication Arts and Design
Cox Communications November 2013 - Present
EasyTEL Communications September 2010 - October 2013
Antioch Community Church August 2005 - August 2010
Baylor University 2002 - 2005
Skills
Telecommunications, Microsoft Office, Project Management, Windows, Networking, Technology Integration, Team Building, Windows 7, Network Administration, System Administration, System Deployment, Cisco Technologies, VoIP, Servers, Video, Mobile Devices, Data Center, Network Security, Troubleshooting, Technical Support, Telephony, Ethernet, Active Directory, Disaster Recovery, WAN, SIP, Network Architecture, Wireless Networking, VPN, SIP Trunking
Education
Baylor University - Hankamer School of Business 1997 — 2005
BBA, MIS
Jenks High School 1993 — 1997
Cox Communications September 2008 - Present
Skills
Multi Tasking, Highly detail oriented, Problem Solving, Time Management
Education
Baldwin Wallace University 2003 — 2007
Bachelor's Degree, Exercise Physiology
Cox Communications August 2012 - Present
Cox Communications August 2011 - Present
Coca-Cola Enterprises November 2000 - July 2005
Skills
Integration, Testing, Telecommunications, SDLC, Agile Methodologies, IPTV, VOD, Requirements Analysis, Unix, Quality Center, Visio, Software Quality..., Vendor Management, Quality Assurance, Business Analysis, Test Planning, Mobile Devices, Agile Project Management, Video, TCP/IP, Scrum, Splunk
Education
Baruch College
Cox Communications July 2011 - Present
Cox Communications January 2005 - July 2011
Don's Marine Inc. April 1998 - July 2001
US Navy August 1993 - August 1997
Skills
VOD, Broadcast, Radio, Video, Broadcast Television, Television, Broadband, IPTV, Digital Video, Video Production, Satellite TV, Sound, Telecommunications, Customer Service, Customer Retention, Sales, HFC
Education
Barry University 2001 — 2003
BS-Sports Managment, Sports Management/Business
Community College of Rhode Island 1999 — 2001
Business
Cox Communications August 2009 - Present
Cox Communications November 2007 - December 2009
Cox Communications January 2006 - November 2007
Education
Baker University 2000 — 2001
AAB, Business
TrueNet Communications April 2013 - Present
TrueNet Communications September 2012 - Present
Cox Communications September 2009 - August 2012
Cox Communications February 2007 - September 2009
Cox Communications August 2002 - February 2007
Multimedia Cablevision March 2002 - August 2002
Mulitimedia Cablevision 2000 - 2002
Multimedia Cablevision 1993 - 2000
Skills
HFC, Telecommunications, DOCSIS, Video, CMTS, Fiber Optics, VoIP, Strategic Planning, Project Management, Team Leadership, Contract Management, Disaster Recovery, Contract Negotiation, Problem Solving, Customer Service, Cable Television, Cabling, DWDM, Ethernet, IPTV, MPLS, Network Architecture, Network Design, Network Engineering, Optical Fiber, SIP, Telephony
Education
Kansas State University 1990 — 1992
Bachelors degree, Life Sciences
Barton County Community College 1988 — 1989
Associate of Science (A.S.), Life Science
Cox Communications 2015 - Present
CC's Coffee House December 2014 - February 2015
Sparkhound October 2012 - September 2014
Sparkhound June 2012 - September 2012
Louisiana State University March 2012 - May 2012
Louisiana State University January 2012 - March 2012
Louisiana Department of Health and Hospitals September 2011 - January 2012
Gap Inc. February 2011 - September 2011
Ascension Parish School Board August 2010 - May 2011
Skills
Retail, Customer Service, Microsoft Word, Event Planning, Photoshop, Social Networking, Outlook, Microsoft Excel, Social Media, Windows 7, Strategic Planning, XP, Windows, Access, Leadership, Team Leadership, Data Analysis, Help Desk Support
Education
Louisiana State University 2011 — 2016
BS, Accounting and Finance
Baton Rouge Community College 2012 — 2012
Accounting
Consolidated Container Company March 2015 - Present
Aflac January 2014 - May 2015
SKYBEAM/Jab/Prairie Inet June 2012 - January 2014
KeyOn Communications August 2011 - June 2012
Cox Communications December 2005 - June 2011
Ford Motor Credit Company March 1996 - November 2005
Skills
Management, Six Sigma, Strategy, Call Centers, Training, Process Improvement, Telecommunications, Business Analysis, Team Building, Call Center, Business Process..., Project Management, Customer Service, CRM, Quality Assurance, Human Resources, Leadership, Vendor Management, Customer Satisfaction, Customer Retention, Team Leadership, Troubleshooting
Education
Bellevue University 2011 — 2013
Bachelor of Science (BS), Business Analysis and Management
Bellevue University
JetBlue Airways January 2010 - Present
Cox Communications July 2008 - August 2010
Comcast April 2006 - January 2009
Skills
Scheduling, Data Analysis, Workforce Planning, Performance Management, Employee Relations, Workforce Management, Team Building, Organizational..., Coaching, Research, Spreadsheets, Sales Process, Sales Analytics
Education
Baton Rouge Community College 2003 — 2005
Business Management, Business
Cox Communications September 2010 - Present
Walgreens May 2006 - April 2012
Kohl's Department Stores May 2010 - September 2010
Skills
Telecommunications, Troubleshooting, Technical Support, Photo Processing, Cosmetics, Peer Mentoring, Team Mentoring, Employee Training, Hands-on Training, Customer Experience, New Hire Training, Customer Service
Education
Bellevue University 2010 — 2011
Bachelor's degree, Business/Commerce, General
Metropolitan Community College 2008 — 2010
Business Administration and Management, General
41MARKETING GROUP/41ENERGY April 2009 - June 2014
CHARTER COMMUNICATIONS July 2007 - February 2009
CLASSIC WINES OF CALIFORNIA May 2006 - June 2007
DIVINE BOUTIQUE October 2003 - June 2006
PEPSI BOTTLING GROUP October 2005 - May 2006
COX COMMUNICATIONS September 1995 - October 2003
WORK FORCE STAFFING February 1995 - September 1995
CALIFORNIA REPUBLIC BANK August 1983 - October 1994
Skills
Project Management, Sales Operations, Corporate Development, Training, Management, Sales, Business Process, Policy, Cross-functional Team..., New Business Development, Call Centers, Start-ups, Business Development, Strategy, Strategic Planning, Product Management, Business Process..., Competitive Analysis, Business Strategy, Business Planning, Marketing Strategy, Product Development, Product Marketing, Leadership, Direct Sales, Program Management, Telecommunications, Sales Management, Contract Negotiation
Education
Bakersfield College 1983 — 2003
Management Certificates, Business Administration and Management
University of Colorado Boulder 1990 — 1993
Business of Banking Management
Cox Communications April 2007 - Present
Education
Baton Rouge Community College 2012 — 2015
Southern University A&M 1999 — 2003
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Cox Communications February 2010 - Present
Charter April 2005 - January 2010
Optimum Cable May 2001 - February 2005
Time Warner Cable April 1999 - March 2001
Skills
IT Management, Strategic Communications, Cable Television, Structured Cabling, Network Administration
Education
City University of New York-Baruch College 1994 — 1999
Bachelor of Applied Science (B.A.Sc.), M.A.Sc.