Crawford & Company
Crawford & Company is the world's largest independent claims management company, with more than 700 offices in 70 countries. Revenue: 1.109 billion USD (2016) Headquarters: Atlanta, Georgia, United States Subsidiaries: Crawford & Co Adjusters (UK) Ltd, CEO: Harshavardhan V. Agadi (Aug 2015–), Danielle M. Lisenbey (20 Mar 2012–), David A. Isaac (Oct 2006–)
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Crawford & Company Employees
Crawford & Company May 2015 - Present
Georgia-Pacific LLC November 2013 - April 2015
Georgia-Pacific LLC July 2013 - October 2013
Auburn University August 2009 - May 2013
Georgia-Pacific LLC January 2012 - July 2012
Skills
Supply Chain, Logistics, Supply Chain Management, Team Leadership, Microsoft Office, PowerPoint, Microsoft Excel, Data Analysis, Recycling, Plastics Recycling, Excel, Cross-functional Team..., Access, Product Development, Leadership, Microsoft Word, Transportation, Supply Chain..., Project Management, Account Management, Business Strategy
Education
Auburn University, College of Business 2009 — 2013
Supply Chain Management, Logistics, Materials, and Supply Chain Management
National Nurses in Business Association March 2014 - Present
Bloom Service Group, Inc. March 2003 - Present
HNC Software (formerly CompReview) 1998 - 1999
Comp Review 1995 - 1998
GENEX Services, Inc. (formerly GCR) 1993 - 1995
General Care Review 1990 - 1993
Crawford & Company 1988 - 1990
Skills
Published Author, Entrepreneurship, Business Performance..., Public Speaking, Strategic Planning, Book Writing Coach, Career Change Coach, Small Business, Leadership Development, Editing & Creative..., Property & Casualty...
Education
Mercy Hospital School of Nursing
Registered Nursing
Community College of Beaver County
Nursing
Naval Hospital Corps School
USN Corpsman
Hopewell High School
Stibo Systems December 2014 - Present
SDL International December 2010 - August 2014
Claessens Product Consultants April 2010 - August 2010
Shell August 2008 - December 2009
RR Donnelley 2007 - December 2007
officetiger 2005 - 2006
mortgageramp 2000 - 2005
GMAC Commercial Mortgage 1998 - 2000
compdent 1997 - 1998
crawford & company 1988 - 1996
Skills
Microsoft Excel, Direct Mail, Graphic Design, Management, Marketing Communications, Adobe Creative Suite, Team Management, Marketing, Art, Corporate Identity, Video Production, Trade Shows, Project Management, Corporate Communications, Web Design, Newsletters, Advertising, Graphics, Corporate Branding, Email Marketing, Typography, Photography, Online Marketing, Digital Marketing, Social Media, Social Media Marketing
Education
Art Institute of Atlanta 1988 — 1990
Associate of Arts (AA), Graphic Design
Crawford & Company June 2014 - Present
PwC September 2012 - May 2014
PricewaterhouseCoopers January 2011 - March 2011
Education
Auburn University, College of Business 2011 — 2012
Master, Accountancy
Auburn University, College of Business 2009 — 2011
BSBA, Accounting
Crawford and Company December 2002 - Present
Crawford & Company December 2002 - Present
Crawford & Company December 1998 - 2000
Skills
T-SQL, Microsoft SQL Server, VB.NET, Visual Basic, Software Development, SDLC, Java, IIS, Programming, Visual Studio, JavaScript, Agile Methodologies, C#, XML, Requirements Analysis, ASP.NET, Crystal Reports, Agile Project Management, Software Design, Integration, Web Services, SQL, Testing, ASP.NET MVC, .NET, Software Project..., Business Intelligence
Education
Univerzitet u Nišu 1992 — 1994
Univerisity Degree, Electrical Engineering
Univerzitet u Sarajevu 1988 — 1992
University Degree, Electrical Engineering
Southeast Restoration Group January 2013 - Present
Icon Restoration May 2007 - July 2012
Allstate September 1997 - April 2007
Crawford & Company March 1995 - September 1997
Skills
Property & Casualty..., Property Damage, Property Restoration, Property Mitigation, Loss Mitigation, Leadership Development, Strategic Planning, Property Claims, Claims Handling, Software Estimation, Xactimate, Property Damage..., Customer Service, Servant Leadership, Restoration, Leadership, Budgets, Customer Satisfaction, Training, Claim, Sales, Risk Management, Business Development, Water Damage, Performance Management, Liability, Insurance, Legal Liability, Claims Management, Contract Negotiation, Process Scheduler, Team Building, Contract Management, Management, Construction
Education
Augusta State University 1989 — 1994
Bachelor of Science (B.S.), Political Science and Government
Westminster Schools Augusta 1978 — 1988
College Prep
Advanced Technology Group, Inc. January 2011 - Present
Associa August 2009 - February 2011
Associa February 2005 - August 2009
Culligan International July 2003 - November 2004
LIBERTY MUTUAL INSURANCE GROUP January 1998 - January 2002
Crawford & Company September 1991 - June 1997
Skills
Customer Service, SharePoint, Project Management, Software Documentation, Microsoft Office, Budgets, Process Improvement, Outlook, Strategic Planning, Social Media, Training, Microsoft Word, Customer Satisfaction, Team Leadership, Business Analysis, Microsoft Exchange, Program Management, Active Directory, System Administration, Leadership, CRM, Technical Support, Data Analysis, Networking, Security, Troubleshooting, Help Desk Support, Management, Technical Writing, Requirements Analysis, Network Administration, Enterprise Software, Cisco Technologies, Telecommunications, Vendor Management
Education
Arizona State University
Bachelor's, Journalism
Nuance Communications November 2014 - Present
Sotera Wireless, Inc. September 2012 - April 2014
PatientPoint April 2014 - 2014
Masimo Corporation May 2006 - October 2012
Memorial Hermann Healthcare System May 2003 - December 2007
Crawford & Company April 2003 - May 2006
Salahshoor & Associates 1996 - 2003
Skills
Sales, Healthcare, Medical Devices, Hospitals, Nursing, Cardiology, Clinical Research, Start-ups, Capital Equipment, Selling, Strategy, Healthcare Information..., Leadership, IT Solutions, Managed Care, Product Launch, Account Management, Medicine, Interoperability, Operating Room, Cross Functional Team..., IT Strategy, Case Management
Education
Bellevue University 2012 — 2013
Master's in Information Systems Management, IS
UTMB
BSN, Nursing
San Jacinto College
ADN, Nursing
Crawford & Company May 2013 - Present
Crawford & Company May 2006 - April 2013
Crawford & Company March 1997 - April 2006
Crawford & Company January 1993 - February 1997
Crawford & Company August 1987 - December 1992
Royal Oak Enterprises, LLC January 1983 - January 1986
Skills
Sarbanes-Oxley Act, SEC filings, Auditing, Financial Reporting, Financial Analysis, Insurance, Internal Audit, Accounting, Internal Controls, Corporate Finance, Bookkeeping, Forecasting, Analysis, Financial Statements, Management
Education
Auburn University
Bachelor of Business Administration (BBA), Accounting
St. Pius X Catholic High School
Risk Sciences Group, Inc. December 2012 - Present
Broadspire May 2010 - December 2012
Crawford & Company May 2010 - August 2012
Specialty Risk Services 2003 - April 2010
The Hartford Insurance Company - Specialty Risk Services 2003 - April 2010
The Hartford 1998 - 2002
MassMutual Financial Group 1997 - 1998
Zurich Insurance 1982 - 1997
Zurich American Insurance 1982 - 1997
Skills
Program Management, Operational Excellence, Vendor Relations, Strategic Planning, Contract Negotiation, Procurement, Business Strategy, Planning, Customer Relations, Negotiation, Insurance, Integration, Claims Management, Process Improvement, Property & Casualty..., Vendor Management, Project Planning, Leadership, Outsourcing, Project Portfolio..., Business Analysis, Management, Project Management, IT Strategy, Liability, Requirements Gathering, SDLC, Customer Service, New Business Development, Business Development, Management Consulting, Business Process..., Executive Management, IT Service Management, Change Management, Risk Management, Claim, Workers Compensation, Business Process, Analysis, Strategy, Business Intelligence, CRM, PMO, Governance, Cross-functional Team..., PMP, Operations Management, Commercial Insurance
Education
Babson College - Franklin W. Olin Graduate School of Business
Professional Certificate, Executive Education, Moving from Managing to Leading
DePaul University
Bachelor of Science (BS), Business Admin/Information Systems
Lake Forest Graduate School of Management
The George Washington University - School of Business
Project Management Certificate, Project Management
Riskonnect, Inc. September 2013 - Present
Riskonnect, Inc. March 2010 - September 2013
Shelter Island Risk Services 1997 - March 2010
Risk Sciences Group April 1987 - February 1997
Crawford & Company 1987 - 1997
EDS June 1985 - March 1987
WRGA 1982 - 1986
Skills
Risk Management, Quantitative Analytics, Financial Risk, Enterprise Risk..., Operational Risk..., Trusted Advisor, Insurance, Data Analysis, Executive Management, SaaS, Business Analysis, Business Development, Consulting, Professional Services, Salesforce.com, CRM, Process Improvement, Software Implementation, Vendor Management, Business Intelligence, Integration, Analysis
Education
Berry College 1982 — 1985
BS, Computer Science, Math, Theatre
West Rome High School 1978 — 1981
Sears Holdings Corporation January 2015 - Present
Ridgeview Institute April 2011 - December 2014
Paul D. Hermann, P.C. July 2010 - November 2012
The Home Depot, Inc. September 2005 - March 2009
AT&T 2004 - 2005
Crawford & Company September 2003 - April 2004
Western Massachusetts Legal Services July 2000 - May 2002
Skills
Training, Customer Service, Outlook, Leadership, Event Planning, Invoicing, Community Outreach, Public Speaking, Administrative..., Analysis, PowerPoint, Negotiation, Team Building, Legal Research, Microsoft Office, Microsoft Excel, Business Development, Family Law, Leadership Development, Time Management, Non-profits, Team Leadership, Office Management, Appeals, Editing, Marketing, Mental Health, Social Services, Case Management, Nonprofits
Education
Liberty University 2010 — 2012
Bachelor of Science, Psychology, 3.27
American Intercontinental University 2008 — 2009
AABA, Business Administration
Plymouth North High School 1979 — 1981
High School
Jeremiah E. Burke 1977 — 1979
High School
Kraus & Associates, Insurance Consulting July 2010 - Present
Crawford & Company 2004 - 2010
Transamerica-TerraPoint 2000 - 2004
Hogg Robinson Bain Clarkson January 1999 - January 2002
Marsh & McLennan Companies, Inc. 1995 - 1999
FMGlobal 1987 - 1993
Industrial Risk Insurers 1974 - 1987
Skills
Liability, Legal Liability, Workers Compensation, Reinsurance, Commercial Lines, Risk Management, Professional Liability, Excess, New Business Development, Brokers, Financial Risk, Strategic Planning, Account Management, Employee Benefits, Umbrella Insurance, Training, Property, Life Insurance, Management, Executive Management, Health Insurance, Enterprise Risk..., Litigation Management, Captives, Project Management, Employment Practices..., Claim Investigation, Relationship Management, Program Management, D&O, Recruiting, Accident, Liability Analysis, Fixed Annuities, Subrogation, Human Resources, Risk Assessment, Risk Analysis, Insurance Brokerage, Disability Insurance, Commercial Insurance
Education
The University of Texas at Dallas - School of Management 2004 — 2004
Certificate, Project Management, Deans Honor Roll
Abilene Christian University 1982 — 1984
MBA, Finance and Marketing
Missouri State University 1969 — 1974
BS, Manufacturing and Technology
- May 2010 - Present
ZipRealty March 2008 - 2010
Countrywide Homes of New York 2004 - 2008
RE/MAX January 2002 - December 2005
Countrywide Bank - Full Spectrum Lending Division January 2005 - October 2005
St. Paul Fire & Marine Insurance Company 1994 - 1998
Crawford & Company 1994 - 1998
Allstate Insurance 1980 - 1989
Skills
CNE Designation -..., SRES Designation -..., CBR Designation -..., Certified Paralegal, Resales, Real Estate, Short Sales, Foreclosures, Sellers, Residential Homes, Investments, Investment Properties, Relocation, Property Management, Investors, Real Estate Transactions, First Time Home Buyers, Negotiation, REO, Buyer Representation, National Association of..., Relocation Buyers, ABR, Buyers, Townhomes, New Home Sales, Mortgage Lending, Single Family Homes, Listings, Senior Real Estate, Selling, Rentals, HUD, Referrals, SFR, Move Up Buyers, Vacation Homes, Refinance, Condos, Real Estate License, Real Estate Financing, Real Property, Property, Luxury, Brokerage, Income Properties, Real Estate Economics, FHA, New Homes, 1031 Exchanges
Education
Baruch College Paralegal Academy 1980 — 1981
Certified Paralegal, Legal Studies, General
City University of New York-Baruch College 1974 — 1977
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General
Queensborough Community College 1973 — 1974
Associate of Science (A.S.), Accounting
Columbia University in the City of New York 1972 — 1973
Business Administration and Management, General
Msgr. McClancy 1968 — 1972
Crawford & Company December 2007 - Present
BCD Travel January 2001 - January 2007
BellSouth International 1991 - 2000
Ernst and Young 1988 - 1991
SunTrust Service Corporation 1982 - 1988
Skills
IT Strategy, SDLC, Vendor Management, Business Intelligence, Strategy, Enterprise Software, Management, Project Portfolio..., Software Development, Mergers & Acquisitions, Operations Management, Strategic Planning, Virtualization, IT Operations, Consulting, Budgets, Disaster Recovery, Business Analysis, Leadership Development, CRM, Technology Solutions, Leadership, Process Improvement, Business Process..., Risk Management, Technology Leadership, Program Management, Agile Methodologies, Data Warehousing, Project Management, Business Strategy, Integration, Governance, Insurance, Information Technology, Business Process, Executive Management, IT Management, Outsourcing
Education
Appalachian State University 1977 — 1981
B.S.B.A, Information Technology; Finance and Economics
Crawford & Company July 2013 - Present
Citibank September 2007 - August 2011
Enhanced Recovery Company, LLC 2006 - 2007
Skills
Banking, Credit, Retail Banking, Risk Management, Credit Cards, Loans, Portfolio Management, Business Analysis, Financial Services, Relationship Management, Credit Risk, Fixed Income, Vendor Management, Equities, Financial Risk, Customer Service, Call Centers, Strategic Planning, Microsoft Office, Sales, Management, Leadership, Microsoft Excel, Team Building, Process Improvement, Financial Analysis, Operations Management
Education
Asheville-Buncombe Technical Community College
Miami Dade College
Drug Plastics and Glass Co., Inc. January 2002 - Present
Crawford & Company August 1988 - January 1994
Skills
Customer Service, Supply Chain, Manufacturing, New Business Development, Supply Chain Management, Strategic Planning, Supply Management, Lean Manufacturing, Continuous Improvement, 5S, Strategic Sourcing, Inventory Management, plastics packaging, MRP, Delivering on time, Sustainability
Education
Albright College
Bachelor's degree
Perkiomen School
Palmetto Adjusters March 2014 - Present
Crawford & Company January 2011 - March 2014
Capstone ISG January 2008 - March 2011
US Army 2002 - 2010
Companion Property & Casualty Group 2006 - 2008
Allstate 2002 - 2006
Skills
Insurance, Claim, Claims Management, Liability, Litigation, Mediation, Arbitration, Analysis, Personal Injury, Policy, Commercial Litigation, Courts, Inland Marine, Property, Casualty, Property & Casualty..., Professional Liability, Commercial Lines, Commercial Insurance, Casualty Insurance, General Insurance, Property Damage, Legal Liability
Education
American Institute for Chartered Property Casualty Underwriters
The Institues
Associate in Claims (AIC)
Webster University 2007 — 2009
Master of Business Administration (M.B.A.), Advanced Corporate Finance
American Educational Institute
Senior Claim Law Associate (SCLA-Gold)
University of South Carolina-Columbia 2005 — 2007
Bachelor of Science (B.S.), Criminal Justice
Anderson University (SC) 2002 — 2006
Bachelor of Science (B.S.), Criminal Justice
The Institutes
Property Technical Certification (PTC I)
The Institutes
Property Technical Certification (PTC II)
The Institutes
HAAG Certified Roof Inspector
Reliable Claims Service, Inc. 2001 - Present
Carson-Brooks, Inc. 2000 - 2001
Crawford & Company 1990 - 1999
Skills
Claims Management, Insurance, Claim Investigation, Litigation Management, Property & Casualty..., Fire Management, Risk Management, Claim, Contract Negotiation, Property Damage, Casualty, Property Claims, Analysis, Legal Liability, Liability, Restoration, Commercial Insurance, General Insurance, Professional Liability, Life Insurance, Water Damage, Commercial Lines, Subrogation, Negotiation, Underwriting, Operations Management, Workers Compensation, Financial Risk, Health Insurance
Education
Ball State University 1984 — 1989
Bachelor of Science, Business Management
CCC&TI 1998 - Present
Caldwell Community College & Technical Institute 1998 - Present
Crawford & Company 1975 - 1979
Kemper Insurance Company 1974 - 1977
Skills
Grant Writing, Sales Management, Microsoft Excel, Career Counseling, Public Speaking, Community Outreach, Leadership Development, Student Development, Adult Education, Event Planning, Resume Writing, Teaching, Higher Education
Education
Appalachian State University 1995 — 1998
Masters, English, Education, Art
Florida State University
BA, English Literature/Art History
Farmers Insurance Group of Companies September 2013 - Present
Farmers Insurance Group July 2008 - September 2013
Broadspire May 2003 - July 2008
Crawford & Company 2001 - 2003
Skills
Claims Management, Claim, Workers Compensation, Liability, Subrogation, Insurance, Claim Investigation, Commercial Insurance, Litigation Management
Education
Aurora University 1993 — 1995
BS, Criminal Justice
College of DuPage 1991 — 1993
Associates Degree, Criminal Justice/Police Science
Frontier Adjusters, Inc 1994 - Present
Surety of Alaska 1982 - 1989
Crawford & Company 1968 - 1980
Skills
Property & casualty..., Casualty, Commercial Insurance, Insurance, Claim, Property & Casualty..., General Insurance
Education
Seattle University 1965 — 1968
BA in Education, Physical Education Teaching and Coaching
Adams State College 1963 — 1964
Crawford & Company March 2013 - Present
Crawford & Company February 2009 - February 2013
Crawford & Company October 2006 - February 2009
Crawford & Company May 2006 - October 2006
Skills
Claims Management, Commercial Insurance, Claim, Property Damage, Property & Casualty..., Liability, Commercial Lines, Insurance, Casualty, Legal Liability, Subrogation, General Insurance, Property Claims, Xactimate, Claim Investigation, Loss Adjusting, Claims Handling, Large Loss, Catastrophe, AIC, Adjusters, Insurance Adjusting, Auto Claims, Business Interruption, Third Party Liability, Claims Investigations, Automobile Liability, Homeowners, Adjustments, Liability Analysis, Reinsurance, Casualty Insurance
Education
Auburn University
ThinGlobal - Shared Resource Computing February 2015 - Present
Crawford & Company January 2012 - August 2014
Travelers September 2008 - December 2011
Infinity Insurance April 2002 - August 2007
Skills
Claim Investigation, casualty claims, SIU, claims litigation, Casualty Claims, Personal Injury, Trials, Accident, Litigation, Claim, Product Liability, Insurance, Casualty, Casualty Insurance, Legal Liability, Liability, Workers Compensation, Commercial Insurance, Customer Service, Claims Management
Education
Auburn University 1995 — 2001
Bachelor's Degree, Spanish/International Business
Huntsville High School 1992 — 1995
Diploma
Dicks Sporting Goods October 2010 - Present
Experient Claims Consulting January 2011 - March 2013
Crawford and Company May 2008 - July 2010
Crawford and Company December 2004 - May 2008
Crawford & Company September 1992 - December 2004
Skills
Claim Investigation, Customer Service, Product Liability, Workers Compensation, Liability, Casualty, Sales, Transportation, Risk Management, Claim, Insurance, Property & Casualty..., Liability Analysis, Claims Management, Casualty Claims, General Insurance, Litigation Management, Commercial Insurance, Legal Liability, Account Management, Professional Liability, Commercial Lines, Subrogation, Underwriting, Negotiation, Property Damage, Health Insurance, Brokers, Casualty Insurance, Accounting, Marketing Strategy
Education
Ball State University - College of Business 1966 — 1970
B.S., Psychology, Business
Etienne M. Font 2005 - Present
Knox County Schools/Carter High School and West High School August 2013 - May 2015
Crawford & Company November 2012 - December 2014
PIEA, LLC 2005 - December 2011
United States Army Reserve-174th LSO JAG September 2002 - December 2006
Decon Environmental & Engineering March 2004 - September 2005
Crawford and Company July 1991 - March 2004
Skills
Mediation, Claims, Dispute Resolution, Property & Casualty..., Expert Witness, Supervisory Skills, Claim, Claims Management, Insurance, Property Damage, Claim Investigation, Policy, Liability, Litigation, Training, Litigation Management, Subrogation, Commercial Insurance
Education
Nova Southeastern University Shepard Broad College of Law 1998 — 2001
JD, Law
Insurance Institute of America, Correspondence 1994 — 1995
Associate, Claims
Bentley University 1987 — 1990
BS, Management
Boston University 1987 — 1990
Palmer School 1985 — 1987
Citi April 2014 - Present
Capital One October 2012 - April 2014
eDelta Consulting November 2008 - October 2012
Crawford & Company August 2007 - November 2008
American International Group September 2004 - August 2007
Morgan Taylor & Associates December 1990 - September 2004
PwC December 1988 - December 1990
Skills
Risk Management, Internal Audit, Internal Controls, Auditing, Financial Risk, Sarbanes-Oxley Act, Accounting, Finance, Capital Markets, Fixed Income, Derivatives, Equities, Financial Services, Structured Finance, Financial Analysis, Asset Management, Private Equity, Investment Banking, Hedge Funds, Portfolio Management, Credit, Enterprise Risk..., Securities, Financial Modeling, Operational Risk, Operational Risk..., Banking, Credit Risk, Investment Management, Wealth Management
Education
City University of New York-Baruch College 1983 — 1988
BBA, Accounting
Crawford & Company October 2010 - Present
Crawford & Company January 2010 - October 2010
Crawford and Company November 2007 - January 2010
Macys Systems Technology October 2005 - November 2007
DeVry University August 2004 - December 2006
Keane Inc August 1998 - October 2005
Datamatics Consultants Incorporated May 1997 - August 1998
Wipro Systems December 1995 - May 1997
Skills
Analytics, Mobile Devices, Team Leadership, Data Warehousing, Business Intelligence, Business Analysis, SDLC, Data Modeling, Requirements Analysis, ETL, DB2, Microsoft SQL Server, Integration, Agile Methodologies, Oracle, Database Design, Software Project..., SQL, Vendor Management, Requirements Gathering, Visio, XML, Software Development, Process Improvement, Management, Scrum, Program Management, Databases, Software Documentation, IT Strategy, Leadership, SharePoint, Enterprise Architecture, Data Visualization, Predictive Analytics, Business Process, PMP, Solution Architecture, IT Management, Cognos, Outsourcing, PMO, Project Portfolio...
Education
Kennesaw State University 1999 — 2001
MS, Information Systems
Bangalore University 1992 — 1995
BS, Computer Science
HCL Technologies May 2012 - Present
Crawford & Company 2012 - 2012
Merck 2007 - 2009
Skills
Weblogic, JBoss Application Server, Tomcat, Unix, Java Enterprise Edition, JMS, Middleware, Oracle, Solaris, Apache, Websphere, LDAP, Unix Shell Scripting, SOA, Shell Scripting, Weblogic Administration, WebSphere Application..., Web Services, Ant, JDBC, JSP, IIS, Subversion, Web Servers, Wily Introscope, Servlets, WebLogic
Education
Andhra University 2002 — 2006
BTECH, Computer Science Engineering
Saraswati Vidya Vihar 2002 — 2006
BTECH, Computer Science Engineering
Global Pathology Services December 2012 - Present
Mount Sinai Medical Center December 2008 - December 2012
Crawford & Company November 2004 - December 2008
US Navy July 1998 - May 2004
Skills
Hospitals, Healthcare, Healthcare Management, Clinical Research, Medical Terminology, Histology, Immunohistochemistry, Immunofluorescence, MBA, Hardware Diagnostics, Infectious Diseases, Lifesciences, Medical Devices, Biotechnology, Cancer, Life Sciences
Education
Grand Canyon University 2011 — 2013
MBA, Health Systems Managment
Barry University 2005 — 2008
BS Biology, Histotechnology
Miami Northwestern High 1994 — 1998
High School Diploma, High School/Secondary Diplomas and Certificates
Synergy Agents November 2004 - Present
Crawford & Company 2002 - October 2004
Skills
Commercial Lines, Casualty, Commercial Insurance, Casualty Insurance, Workers Compensation
Education
Appalachian State University 1996 — 2000
Bachelor of Science (BS), Finance, General
AT&T August 2011 - Present
AT&T August 2011 - Present
AT&T January 2008 - Present
AT&T January 2008 - July 2008
SunTrust Banks, Inc June 2006 - January 2007
Crawford & Company February 2002 - June 2006
Sales Associate December 2001 - June 2006
Macy’s – Federated Department Stores November 2001 - June 2006
Skills
B2B Sales, Information Technology..., Consulting, Project Management, Strategic Planning, Account Management, Key Account Management, Small Business, Telecommunications, Sales Process, Sales Presentations, Salesforce.com, Direct Sales
Education
American InterContinental University 2008 — 2010
BBA, Marketing
American InterContinental University
Bachelor of Business Administration, Marketing
DFPS August 2008 - Present
Texas Department of Family and Protective Services August 2008 - Present
Crawford & Company August 2005 - August 2007
Skills
Disaster Response, Emergency Management
Education
Property & Casualty Insurance 2004 — 2010
P&C Adjuster License, Insurance
Texas Tech University 1990 — 1991
Marketing/Business
The University of Texas at Austin 1990 — 1991
Business
Austin Community College 1989 — 1990
Marketing/Business
Emergency Management Institute
Crawford & Company September 2009 - Present
Matrix Absence Management April 1999 - July 2009
Skills
Workers Compensation, Healthcare, Case Management, Customer Service, Ergonomics, Insurance
Education
Matheson Ergonomic Evaluation Program 2015 — 2015
Certificate of Completion, Ergonomics
Arapahoe Community College 1983 — 1985
ADN, Nursing
University of Colorado Boulder 1980 — 1983
Crawford & Company November 2014 - Present
Jim Johnson Quality Tile & Wood LLC January 1996 - Present
Skills
Florida: All Lines..., Customer Service, Negotiation
Education
Arizona State University
Bachelor of Arts (B.A.), Education
Optum Health February 2014 - Present
Broadspire a Crawford Company May 2006 - October 2013
Crawford & Company March 1985 - May 2006
Skills
Nursing, Utilization Management, Claim, Medicare, Managed Care, Healthcare, Insurance, Claims Management, Workers Compensation, Healthcare Management, Case Managment, Health Insurance, Disease Management, Hospitals, Home Care, HIPAA, Healthcare Information..., EMR, Medical Terminology, Liability, Elder Care, Long-term Care, Medicaid, Utilization Review, Medical Case Management, Certified Case Manager, Case Management
Education
SUNY
BS, Nursing Science
Samaritan Hospital School of Nursing
Diploma, Registered Nursing/Registered Nurse
Crawford & Company February 2014 - Present
State Farm November 2012 - February 2014
Verizon Wireless October 2008 - August 2012
Skills
Customer Experience, Call Centers, Wireless, VoIP, Customer Retention, Troubleshooting, Customer Satisfaction, Mobile Devices, LTE, Cellular Communications, IP, Technical Support, CDMA, Customer Service, Wireless Networking, Solution Selling, Direct Sales, Account Management, GSM, Team Leadership, 3G, Managed Services, Claim, Interviews, Insurance
Education
Ashford University
Bachelor of Arts (B.A.), Human Resources Management/Personnel Administration, General
Crawford & Company May 2013 - Present
Professional Service Industries, Inc. (PSI) April 2010 - March 2013
Education
Academy of Court Reporting and Technology-Cleveland
Stenography Shorthand, English, Law
Central School of Practical Nursing
Nursing
McKinley
Westside Institute of Technology
Business Administration and Management, General
Sawyer Disability Management Services May 2009 - Present
Crawford & Company January 2006 - April 2009
Crawford and Company October 2002 - December 2005
Crawford and Company September 1983 - October 2002
Crawford and Company May 1982 - August 1983
Crawford and Company June 1981 - April 1982
NC Division Vocational Rehabilitation September 1977 - April 1981
Skills
Vocational..., Managed Care, Workers Compensation, Case Managment, Disability Management, Commercial Insurance, Management, Insurance, Case Management, Training, Healthcare, Human Resources, Claims Management, Disability Insurance, Leadership, Claim, Rehabilitation, Liability, Employee Benefits, Medicare, Casualty
Education
Appalachian State University 1976 — 1977
MA, Counselor education and Research
East Carolina University 1970 — 1974
BS, Social Work
Walter Williams High School 1967 — 1970
Diploma
Davis Bozeman Law, PC May 2014 - May 2015
Fulton County Government August 2013 - May 2014
Internap July 2013 - August 2013
Crawford & Company June 2013 - July 2013
MasTec, AT February 2005 - September 2011
Bauer Agency August 2004 - August 2005
Skills
Training, Team Building, Management, Performance Appraisal, Instructional Design, Leadership, Program Management, Leadership Development, E-Learning, Interviews, Employee Training, Customer Service, Performance Management, Payroll, Call Centers
Education
Georgia State 2012 — 2015
Doctor of Law (J.D.), Law
Ashford University
B.A, Business Administration
Morehouse College
Weight Loss Enterprises, Inc. March 2004 - Present
Hexcel Schwebel 1999 - 2004
Crawford & Company 1985 - 1991
Skills
Customer Service, Team Building, Event Planning, Training, Employee Relations, Coaching, Nonprofits, Public Speaking, Leadership, Management, Microsoft Office, Negotiation, PowerPoint, Microsoft Excel, Sales, Strategic Planning, Marketing, Social Networking, Community Outreach
Education
Anderson University (SC)
Business Administration and Management, General
Donlen Fleet Corporation A Hertz Company August 2013 - Present
Tri-County Claims Service, Inc./AmeriClaim November 2012 - August 2013
Crawford & Company September 2010 - August 2012
American Family Insurance September 2008 - August 2010
ACUITY, A Mutual Insurance Company November 2004 - November 2007
Broadspire Management Services September 2002 - November 2004
Skills
Computer Proficiency, Software Estimation, Damage Assessment, Home Inspections, Field Inspection, Building Inspections, Property Damage, Accident Investigation, coverage analysis, Auto Appraisal, Claims Management, Claim, Insurance, Analysis, Liability Analysis, Claim Investigation, Xactimate, Product Liability, Liability, Property & Casualty..., Customer Service, Property Claims, Subrogation, Team Building, Commercial Insurance
Education
I-CAR 2014 — 2014
Platinum Certification, Autobody/Collision and Repair Technology/Technician
Pilot Catastrophe Services 2012 — 2012
Certification, State Farm IDL Certification
Fox Valley Technical College 2005 — 2005
Property Certificate, Residential Building Construction
Barat College of DePaul University 1987 — 1991
Bachelor of Arts (B.A.), Business and Management, Concentration in Marketing
Calgary Academy
Wells Fargo & Company September 2013 - Present
ECS International, Inc. March 2011 - August 2013
PROTECH May 2009 - March 2011
ECS International, Inc March 2008 - May 2009
Crawford & Company May 2006 - November 2007
First Data Corporation January 2004 - January 2006
First Data Corporation February 2000 - January 2004
First Data Corporation April 1997 - February 2000
Spherion, Inc. (Formerly Owned Interim Healthcare) May 1995 - April 1997
Assurant Solutions August 1990 - May 1995
Skills
Balanced Scorecard, Management Consulting, Kaizen, Risk Mitigation, Performance Metrics, Lean Six Sigma, Business Process..., Operations Management, Process Auditing, Project Portfolio..., Change Management, Healthcare Information..., Electronic Health Record, Meaningful Use Risk &..., Organizational Theory, Vendor Management, Contract Negotiations, Employee Coaching &..., Regulatory Compliance, Six Sigma, Product Management, Contract Negotiation, Risk Management, Project Management, Business Analysis, Process Improvement, Management, Strategic Planning, EHR, Auditing, CRM, Strategy, Business Intelligence, Leadership, Analysis, Training, Quality Assurance, Project Planning, PMO, Business Development, Software Documentation, ERP, Mergers & Acquisitions, Enterprise Software, Budgets, Governance, Program Management, SDLC, Business Transformation, Business Planning
Education
Nova Southeastern University 1998 — 1999
MBA, Management
Villanova University 2007 — 2008
Master (Graduate) Certificate, Lean Six Sigma / Project Management
Nova Southeastern University 2003 — 2004
Post Baccalaureate Certificate, Paralegal Studies (ABA Accredited)
Barry University 1994 — 1997
Bachelor, Professional Studies in Business
Broward College 2012 — 2012
Health IT Workforce Training Certificate, Implementation Manager
Broward College 2012 — 2012
Health IT Workforce Training Certificate, Practice Workflow & Information Management Redesign Specialist
Worldwide Business Coach 2009 — 2009
Certified Business Coach, Strengths Based Leadership Coaching
Duke Energy Corporation June 2011 - Present
Crawford & Company November 2010 - March 2011
Maxtouch Services May 2008 - April 2010
Second Baptist Church, Aiken SC May 2006 - April 2008
Skills
Customer Service, Customer Relations, Collections, Administration, Utilities, Organizing, Insurance Claims, Insurance Billing, New Services, Call Center, Negotiation, Microsoft Office, Outlook, Filing
Education
American InterContinental University 2011 — 2012
BA, Business Administration/Human Resources
American Intercontinental University 2008 — 2010
AA, Business Administration
Patriot Risk and Insurance Services September 2013 - Present
ProVisors Group November 2010 - Present
Business Exectives Council July 2014 - July 2015
Business Executive Council July 2013 - June 2014
G.S. Levine Insurance Services May 2010 - August 2013
Lucas Group November 2004 - July 2010
NatureMaker August 1999 - March 2001
Remtron August 1998 - August 1999
ARC Technologies September 1989 - August 1999
Crawford & Company June 1985 - August 1989
Skills
Workers Compensation, Insurance, Risk Management, Professional Liability, Legal Liability, Employee Benefits, Commercial Insurance, Executive Management, Leadership, Brokers, Liability, Claims Management, Product Liability, D&O, Commercial Vehicle, Underwriting, Strategic Planning, Commercial Lines, Property & Casualty..., Sales, Claim, Strategy, Management, Long-term Care, Commercial Real Estate, Small Business, Entrepreneurship, Recruiting, Start-ups, Casualty, Life Insurance, Excess, Reinsurance, Human Resources, Program Management, Employment Practices..., Health Insurance, Disability Insurance, Inland Marine, Financial Risk, Management Consulting, Mergers & Acquisitions, Umbrella Insurance, General Insurance, Term Life Insurance, Finance, Captives, Directors & Officers..., Insurance Brokerage, CRM
Education
La Roche College 1980 — 1984
B.S.
Allegheny College 1974 — 1977
A.S.
Crawford & Company November 2013 - Present
Crawford & Company May 2012 - November 2013
City of Auburn, AL January 2012 - April 2012
Navicure May 2011 - August 2011
Skills
Human Resources, Social Media, Microsoft Office, HRIS, Applicant Tracking..., Onboarding, New Hire Orientations, Microsoft Excel, Employee Benefits, Personnel Management, Lawson HRIS, Query Tool, Time Off Administration, Management, FMLA, Customer Service, Microsoft Word, PowerPoint
Education
Auburn University, College of Business 2008 — 2012
B.S.B.A Human Resource Management
Marist School 2004 — 2008
RemX Specialty Staffing April 2014 - December 2014
RemX Specialty Staffing October 2013 - January 2014
Insurance Overload Staffing February 2013 - April 2013
First American Title Insurance Company March 2012 - January 2013
Sedgwick 2011 - 2011
Crawford & Company October 2006 - February 2010
Broadspire Services September 2003 - July 2005
Skills
Data Entry, Customer Service, Typed 45-50 wpm, 10 key by touch, Microsoft Office Suite-..., Office and Records..., Medical Billing, •Back-up Front-Desk..., Operate all types of..., Ability to calculate..., •Operate office..., Knowledge of Medical..., Time Management, 10 Key, Payroll, Healthcare, Insurance, Outlook, Employee Benefits, Process Scheduler, Invoicing, Office Management
Education
South Seattle College 2014 — 2014
Certified Medical Administrative Assistant (CMAA)
Seattle Community College-South Campus 2010 — 2011
Medical Coding (CPT Code/ICD9-CM)
National College of Business and Arts 1981 — 1983
Associate’s Degree, Busiess Administration
The Coca-Cola Company May 2015 - Present
Torah Day School Of Atlanta April 2015 - May 2015
China Shipping (Group) Company June 2014 - October 2014
Crawford & Company January 2014 - April 2014
State Farm May 2013 - January 2014
Courtyard by Marriott December 2012 - May 2013
Underground Station Shoe Store January 2012 - December 2012
Pratt & Whitney June 2011 - August 2011
EXPRESS June 2010 - May 2011
Augusta State University Athletics June 2008 - July 2009
Skills
Microsoft Office, Supply Chain Management, Administration, Account Management, Management, PowerPoint, Training, Strategic Planning, Customer Service, Security, Recruiting, Access, Analysis, Customer Satisfaction, System Administration, Procurement, Sales, Team Building, Budgets, Microsoft Excel, Sales Management, Process Improvement, Accounting, Teamwork, Microsoft Word, Team Leadership, Hospitality
Education
Keller Graduate School of Management of DeVry University 2014 — 2016
Master's degree, Project Management, 3.0
Alabama Agricultural and Mechanical University 2009 — 2012
Finance, Finance, General
VeriClaim, Inc. September 2014 - Present
Crawford & Company January 2012 - September 2014
Liberty Mutual Group August 2006 - January 2012
Fifth Third Bancorp June 2005 - August 2006
Skills
Retail, Insurance, Customer Service, Microsoft Word, Financial Analysis, Negotiation, Microsoft Excel, Claims Management, Insurance Adjusting, Claims Resolution, Claims Handling, Claims Investigations, Analysis, Claim, Recruiting, Casualty, Commercial Insurance, Commercial Lines, Property, Subrogation, General Insurance, Casualty Insurance, Liability, Property, Underwriting
Education
Aurora University 2007 — 2010
MBA, Leadership
Aurora University 2001 — 2005
Bachelors, Finance, Accounting
Cornell College 2001 — 2001
Undergraduate Studies, Finance/Economics
Shaw Industries October 2015 - Present
Crawford & Company November 2013 - October 2015
Crawford & Company July 2012 - November 2013
Skills
Microsoft Office, Lawson HRIS, Lotus Notes, Management, Policy, Microsoft Excel, Employee Benefits, Time Management, Public Speaking
Education
Auburn University, College of Business 2008 — 2012
Bachelor of Science (BS), Business Administration; Human Resource Management
Repwest Insurance Company March 2006 - July 2011
Receivables Acquisition Group September 2004 - December 2005
Barnes & Noble October 2001 - July 2004
CGU-North Pacific Insurance Company July 1997 - April 2001
Consolidated Freightways April 1995 - July 1997
Broadway Stores August 1994 - April 1995
Broadway Stores May 1993 - August 1994
Crawford & Company April 1992 - April 1993
Crawford & Company December 1990 - April 1992
United States Marine Corps July 1985 - June 1989
Skills
Workers Compensation, Training, Microsoft Office, Customer Service, Microsoft Excel, Leadership
Education
Arizona State University 2011 — 2015
Sustainability Studies
CMD Group LLC November 1994 - Present
Crawford & Company May 1987 - November 1994
Milico May 1985 - April 1987
Wells Fargo August 1979 - December 1984
Skills
Salesforce.com, PeopleSoft, Sales Operations, Accounts Payable, Account Management, Lead Generation, Billing Systems, Customer Service, Cash, Invoicing, Sales Support, Cash Applications, Oracle, Zuora, PeopleSoft CRM, Accounts Payable Support, Basware, Scanning, QuickBooks, Naples, Sales Process, Cold Calling, Business Development, CRM, Sales, Team Building, B2B, New Business Development
Education
Art Institute of Atlanta 1990 — 1991
Diploma, Residential Interior Design
Atlanta Technical College 1979 — 1980
Diploma, Finance/Accounting
Therrell High School 1974 — 1978
Diploma, Academics, Music
Visiting Angels April 2015 - Present
Terry's Nails May 2014 - Present
Teleperformance, USA August 2014 - October 2014
Hendrick Medical Center March 1993 - July 2013
Crawford & Company February 1993 - March 1993
Kelly Services October 1992 - February 1993
H.P. Hawkins and Associates May 1991 - August 1992
Abilene Christian University September 1978 - August 1984
Abilene Christian University September 1975 - August 1978
Skills
Customer Service, Research, Microsoft Word
Education
Texas College of Cosmetology-Abilene 2013 — 2014
Certification, Nail Technician/Specialist and Manicurist
University of North Texas 1984 — 1985
Master of Science (M.S.), Library Science
Abilene Christian University 1974 — 1979
Bachelor of Arts (B.A.), English Language and Literature/Letters
Scottsdale Insurance Company July 2005 - Present
Scottsdale Insurance Company May 2004 - June 2005
Crawford & Company March 2004 - May 2004
Education
Arizona State University 1996 — 1999
Bachelor of Arts (BA), Communication, General
Mesa Community College 1995 — 1996
Comp Alliance, formerly S&H Medical Management July 2005 - Present
Cookeville Regional Medical Center April 2012 - March 2014
Crawford & Company 1995 - 2005
Skills
Case Managment, Nursing, Utilization Management, Workers Compensation, Healthcare, Hospitals, Case Management, Managed Care, Home Care, Insurance, Medicaid, Healthcare Management, Nursing Education, Medicare, Medical Case Management, Health Insurance, Disability Management
Education
American Sentinel University 2013 — 2014
MSN, Case Management, 4.0
Morehead State University 1987 — 1991
BSN, Nursing
APEX Investigation March 2011 - Present
Specialized Investigations January 2007 - February 2011
Crawford & Company June 2003 - January 2007
Skills
Workers' Compensation..., Claims Investigations, Private Investigations, Recorded Statements, Background Checks, Insurance, Data Analysis, Fraud, Claim, Investigation, Legal Research, Liability, Litigation, Legal Writing, Workers Compensation, Internal Investigations, Subrogation, Report Writing, Investigative Reporting, Technical Writing, Staff Supervision, Acting, Service Processes, Exercise, Body Weight Training, Getting the Best Out Of..., Best Practices, Deductive Reasoning, Dedication to..., Claims Management, Fraud Claims, Training, Claim Investigation, Risk Management, Legal Liability, Casualty Insurance, Surveillance, Litigation Management, Criminal Investigations, Property & Casualty..., Commercial Insurance, General Insurance, Skip Tracing, Accident
Education
Argonaut High School, Jackson, CA 1984 — 1987
American River College
Crawford & Company July 2015 - Present
Sentry Insurance September 2013 - 2015
Nationwide Insurance November 2007 - January 2013
Skills
Sales Management, Customer Service, Insurance, Risk Management, Process Improvement, Sales, Call Centers, Microsoft Excel, Negotiation, Team Building, Customer Retention, Marketing, Leadership, Customer Satisfaction, Business Analysis, Outlook, Strategic Planning, Account Management, Financial Analysis, Liability Analysis, Subrogation, Property, Claim
Education
Bellevue University 2011 — 2013
Master of Business Administration (MBA)
University of Northern Iowa 2000 — 2004
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General
Crawford & Company September 2014 - Present
Allstate Insurance Company January 2012 - May 2014
Kelly's Services (Allstate Insurance) October 2005 - December 2011
Skills
Licensed Property &..., All-Lines Certified..., Public Speaking, Customer Service, Event Planning, Management, Microsoft Office, Training, Leadership, Microsoft Excel
Education
Academy of Art University 2014 — 2018
Master of Fine Arts (MFA), Motion Pictures & Television Screenwriting
Spelman College 2008 — 2012
BA, Drama
Liberty Mutual May 2011 - Present
Liberty Mutual April 2013 - July 2014
Travelers Insurance 1998 - 2011
Crawford & Company 1995 - 1998
Boston Adjustment 1985 - 1995
Commerce Insurance 1984 - 1985
Sentry Insurance 1979 - 1984
Sentry Insurance 1977 - 1979
Skills
Claim, Microsoft Office, Team Building, Property & Casualty..., Training, Leadership, Budgets, Customer Service, Management, Coaching, Customer Satisfaction, Property Damage, Claims Management, Insurance, New Business Development, Subrogation
Education
Assumption College 1973 — 1977
BA, English
Compass Vocational Consulting October 2014 - Present
SER March 2014 - Present
Compass Coaching October 1997 - Present
DSBPC August 2009 - June 2011
Lacoochee Elementary School August 2000 - August 2009
Florida Department of Children and Families May 1997 - August 2000
Gosnold, Inc October 1995 - March 1997
Gosnold, Inc 1995 - 1997
Family Continuity September 1994 - May 1996
Crawford & Company 1992 - 1994
Skills
Career Counseling, Case Management, Training, Vocational..., Team Building, Job Search Strategies, Coaching, Career Development, Program Development, Teaching, Strategic Planning, Resume Writing, Job Coaching, Staff Development, Return to Work Programs, Team Leadership, Customer Service, Mental Health Counseling, Nonprofits, Leadership, Disability Management, Rehabilitation..., Case Managment, Student Counseling, Mental Health, Social Media, Psychological Assessment, Workers Compensation, Behavioral Intervention, Career Path Planning, Technical Writing, Supervising, Non-profits, Vocational Evaluation, Program Evaluation, Claim Investigation, Client Intake, Skills Analysis, Information Technology, Functional Behavior..., Apple Remote Desktop, Medical Terminology, Utilization Review, Apple Certified, Apple Motion
Education
University of Florida 2014 — 2015
Certification, Life Care Planning
University of North Texas 2014 — 2015
On-line Learning 2008 — 2009
Certification courses, Reading
University of Southern Florida 2001 — 2002
Course work, Developmental Disabilities
St. Leo's College 2000 — 2001
Course work, Graduate Course work in Education
Assumption College 1989 — 1991
Master of Arts (M.A.), Vocational Rehabilitation Counseling/Counselor, 4.0
Boston University 1988 — 1988
Course work, Vocational Evaluation
Plymouth State University 1979 — 1983
Bachelor of Science (BS), Elementary Education and Teaching
Apex Adjusting, L.L.C. June 2002 - Present
Crawford & Company May 2000 - May 2001
Crawford & Company September 1997 - April 2000
Michigan Millers Mutual Insurance Company May 1995 - August 1997
AXA Equitable March 1992 - April 1995
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, Public Speaking, Claims Management, Claims Handling, Claims Resolution, Property Claims, Disability Insurance, Commercial Insurance, Property & Casualty..., Risk Management, Third Party..., Third Party Liability, Casualty Claims, Loss Adjusting, Subrogation, Insurance
Education
Aquinas College 1991 — 1992
MM, Business, Management, Marketing, and Related Support Services
Western Michigan University 1988 — 1990
Bachelor's degree, Political Science and Government
Ferris State University 1986 — 1988
Associate of Arts and Sciences (AAS), General Studies
Grand Ledge H.S. 1981 — 1985
LTCG January 2009 - Present
CNO Financial Group 2003 - 2008
Crawford & Company 2001 - 2003
Skills
Customer Service, Microsoft Word, Microsoft Excel, Health Insurance, Leadership, Teaching, Access, Higher Education, PowerPoint
Education
Anderson University 2011 — 2014
Business Administration, Management and Operations
AICPCU Insurance Institute 2001 — 2011
Associate's degree, Claims Adjuster
Crawford & Company June 2001 - Present
Crawford & Company November 2011 - June 2013
ASMO North Carolina Inc May 1996 - June 2000
Rehability October 1991 - May 1996
Skills
Nursing, Case Managment, Medical Case Management, Workers Compensation, Disability Management, catastrophic injury..., Occupational Health..., Ergonomics, Exercise Prescription, Exercise Physiology, Sports Injuries, Wellness, Healthcare, Insurance, Claim, Property & Casualty..., Utilization Management, Claims Management, Occupational Health
Education
Davidson County Community College 1993 — 1995
Associate's degree, Associate Degree Nursing
Appalachian State University 1989 — 1991
Bachelor of Science (B.S.), Exercise Physiology
Pfeiffer University 1988 — 1989
Rowan-Cabarrus Community College 1986 — 1988
Associate's degree, Physiofitness and Health Technology
Xactware 2014 - Present
Crawford & Company 2014 - 2014
State of Utah 2011 - 2013
State of Idaho 2010 - 2011
Chubb Insurance 2000 - 2008
GEICO 1998 - 2000
Progressive Insurance 1996 - 1998
Skills
Insurance, Training, Commercial Insurance, Management, Claims Management, Risk Management, Project Management, Property & Casualty..., Claim, Data Analysis, Xactimate, Loss Control, Claims Handling, Project Coordination, Personal Lines Appraisal, Insurance Sales, Life & Health Insurance, Property & Casualty..., Analysis, Coaching, Budgets, Marketing, Strategic Planning, Underwriting, Leadership
Education
Arizona State University
Brigham Young University
Salt Lake Community College
Associate's degree, Energy Management, 3.7 GPA
T&A San Marino Baseball Club April 2014 - Present
Colorado Rockies Baseball Club May 2013 - Present
Pilot Catastrophe Service April 2013 - Present
Leona Group February 2013 - Present
Crawford & Company November 2012 - Present
Suntec Concrete January 2012 - July 2012
Sprayfoam Southwest Roofing/Roofing Southwest November 2009 - January 2012
Edinburg Roadrunner Baseball Club April 2011 - June 2011
Islands Restaurants September 2009 - January 2010
American Furniture Galleries May 2007 - May 2008
Skills
Managerial Experience, Organizational..., Team Leadership, Team Building, Budgeting, Customer Relations, Strategic Planning, Word, Excel, Microsoft Office, Problem Solving, New Business Development, Customer Service, Construction, PowerPoint, Proposal Writing, Social Media, Marketing Strategy, Event Planning, Scheduling, Planning, Writing, Social Networking, Coaching, Advertising, Marketing Communications, Outlook, Microsoft Word, Process Scheduler, Budgets, Project Planning, Management, Construction Management, Microsoft Excel, Contractors, Sales, Marketing, Project Estimation, Contract Management, Sales Management
Education
Arizona State University 2009 — 2011
BS, Human Communication
Northern Illinois University 2008 — 2009
N/A, Business
Mesa Community College 2006 — 2008
AA, Associates of Arts
Vernon Hills High 2002 — 2006
High School Diploma, High School Diploma
Crawford & Company May 2014 - Present
SunTrust Bank March 2011 - May 2014
Flagstar Bank May 2008 - April 2011
FranklinCovey November 2007 - June 2008
Skills
Loans, Consumer Lending, Small Business Lending, Retail Banking, Banking, Credit, Commercial Lending, Credit Analysis, Mortgage Lending, Lines Of Credit, Loan Origination, Deposits, Cross Selling, Financial Services, Finance
Education
American InterContinental University 2012 — 2014
Bachelor's Degree, Accounting and Finance
American InterContinental University 2009 — 2011
Associate's degree, Business Administration and Management, General
Crawford & Company February 2014 - Present
Crawford & Company September 2012 - February 2014
Cotton Enterprises October 2009 - August 2011
Cotton Enterprises August 2009 - December 2009
RBC Bank March 2007 - June 2009
RBC Bank October 2006 - March 2007
Wells Fargo (formerly Wachovia Bank) October 2004 - October 2006
DBM March 2001 - October 2003
Kurt Salmon Associates 1998 - 2001
Kurt Salmon Associates 1998 - 2001
Skills
Bookkeeping, QuickBooks, Accounting, Account Reconciliation, General Ledger, Financial Reporting, Journal Entries, Accountants, Accounts Payable, Financial Accounting, Accounts Receivable, Management, Internal Controls, Customer Service, Budgets, Leadership, Microsoft Excel, Microsoft Office, Banking, Coaching
Education
Strayer University-Georgia 2011 — 2015
Master of Business Administration (MBA), concentration in Accounting, Accounting, 3.5
Albany State University 1993 — 1997
Bachelor of Science (B.S.), Criminal Justice/Police Science
Shane's Rib Shack, LLC August 2014 - Present
Classic Signature Foods, Inc. March 2011 - August 2014
RPS Enterprises, Inc December 2004 - March 2011
Crawford & Company April 1992 - October 2004
Skills
Retail, Purchasing, Microsoft Office, Microsoft Excel, Customer Service, Strategic Planning, Microsoft Word, PowerPoint, Project Management, Negotiation, Marketing Strategy, Sales Management, Leadership, Management, Account Management, Procurement, Sales, Process Scheduler, Program Management, Access, Team Building, New Business Development, Budgets, Logistics, Strategy, Marketing, Inventory Management, Contract Negotiation, Process Improvement, Forecasting, Operations Management, Customer Satisfaction, Team Leadership, Training, Analysis, P&L Management, P&L, Pricing
Education
Augusta State University 1973 — 1978
BS, Business Administration and Management, General
Crawford & Company January 2015 - Present
Six Pack LLC (Terranova Pine Farm) January 2012 - July 2013
XS Direct May 2011 - August 2011
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Time Management, Public Speaking, Management, Project Management, Teamwork
Education
Georgia State University 2013 — 2014
Risk Management and Insurance
Auburn University, College of Business 2007 — 2011
Finance
Crawford & Company September 2003 - July 2010
Recreational Equipment Inc. (REI) July 2003 - September 2009
Deloitte Consulting December 2000 - May 2002
Turner Broadcasting System, Inc. April 2000 - December 2000
XTRA Lease, Inc. December 1997 - April 2000
Education
University of California, Berkeley 2005 — 2005
Certificate - Awarded with Distinction, Project Management
Beijing Language and Culture University 1997 — 1997
Certificate, Mandarin Chinese Studies
University of California, Berkeley 1994 — 1996
Bachelors, Psychology
ACS, a Xerox Company May 2005 - July 2011
ACS, Inc May 2005 - July 2011
Buck Consultants January 1999 - January 2007
Assurant Group January 1996 - January 1999
Crawford & Company January 1995 - January 1996
NationsBank January 1994 - January 1995
Confederation Life Insurance Company January 1984 - January 1994
Education
Albertus Magnus College
BA, Economics; Paralegal
Fellow, Insurance Life Management Institute
Georgia State University
MBA
Crawford & Company July 2013 - Present
Pilot Catastrophe Service January 2013 - Present
State Farm Insurance o/b/o E A Renfroe July 2012 - Present
State Farm Insurance January 2001 - June 2012
Airtech International Group, Inc September 2000 - January 2001
Health Special Risk, Inc December 1993 - September 2000
Duddleston Management; Trammell Crow; Horn Barlow Properties; Michael Kirby & Assoc.; CentreFirst May 1989 - October 1993
Skills
Claim, Insurance, Accounts Payable, Accounts Receivable, Payroll, Accounting, Invoicing, Property Damage, Subrogation, Property & Casualty..., Liability, Claim Investigation, Customer Service, Claims Handling, Peachtree, Financial Statements, Management, Accident, Health Insurance, Adjustments, Property Claims, Training, Xactimate, General Insurance, Claims Investigations, Commercial Insurance
Education
Masters of Management - University of Phoenix Dallas Campus 2004 — 2006
Masters, Master of Management
Bachelors of Business Management - University of Phoenix, Dallas Campus 2002 — 2004
Bachelors, Management
Brookhaven Community College 2000 — 2001
Associates Degree, Arts and Science
Augustana College 1982 — 1984
Chicago State University
Harsco Corporation January 2015 - Present
Taylor English Duma LLP July 2012 - January 2015
Crawford & Company February 2004 - July 2012
EEOC May 2001 - February 2004
Seacrest Karesh Tate & Bicknese September 1999 - May 2001
Skills
Employment Law, Restrictive Covenants, Employment Contracts, Internal Investigations, Employee Relations, Employment Litigation, Performance Management, Civil Rights, Employee Handbooks, HR Policies, Government..., FLSA, Severance, Employment..., EEOC, FMLA, Civil Litigation, Policy, Leadership Development, Immigration, Litigation Management, Mediation, Dispute Resolution, Discrimination, Class Actions, Non-compete Agreements, Alternative Dispute..., Legal Compliance, Trade Secrets, Public Speaking, Overtime, Retaliation, Harassment, ADEA, Leaves Of Absence, Implementing Training..., EEO compliance, Affirmative Action, Compensation Structures, Bullying, Social Media, Corporate Blogging, Policy/Procedure..., Commercial Litigation, Arbitration, Trials, Legal Writing, Legal Advice, Product Liability, Litigation
Education
University of Georgia School of Law 1996 — 1999
BSed, JD
The University of Georgia 1993 — 1995
Appalachian State University 1991 — 1993
Walton High School 1987 — 1991
Gallagher bassett December 2013 - Present
york risk services group management October 2012 - December 2013
TRISTAR Risk Management February 2012 - October 2012
SISCI May 2005 - September 2011
Kern county Risk Management July 2003 - May 2006
Crawford & Company October 1992 - July 2003
Skills
Claims Management, Subrogation, Claim Investigation, Risk Management, Claim, Workers Compensation, Liability, Casualty Insurance, General Insurance, Insurance, Litigation Management, Workers' Compensation..., Legal Liability, Commercial Insurance, Property
Education
Bakersfield College 1988 — 1990
Associate's degree, Computer science
Kristin Langley Consulting November 2011 - Present
IBM Global Services June 2006 - August 2011
IBM 1999 - August 2011
IBM Global Services December 2004 - May 2006
IBM Global Services April 1998 - December 2004
GE Capital November 1997 - April 1998
Crawford & Company August 1994 - September 1997
Skills
Florida Property and..., Chartered Property &..., Business Process..., SDLC, Project Management, Program Management, Service Delivery, Software Documentation, Requirements Analysis, Leadership, Process Improvement
Education
Georgia State University 1988 — 1990
none, Risk Management & Insurance
University of West Georgia 1974 — 1975
BBA, Accounting & Finance
Arcadia University 1966 — 1970
BA, English
Crawford & Company June 2015 - Present
Ernst & Young October 2011 - April 2015
Cintolo & McCarthy, CPAs February 2010 - June 2011
Skills
Accounting, Corporate Tax, Employee Benefits, GAAP, Tax, Tax Accounting, Tax Law, Tax Research, External Audit, Tax Preparation, Sarbanes-Oxley Act
Education
Bentley University 2010 — 2011
Master of Science, Taxation
University of Cincinnati College of Business 2007 — 2008
Bachelor of Business Administration, Accounting
University of Cincinnati College of Business 2001 — 2005
Bachelor of Business Administration, Marketing & International Business
Crawford & Company May 2015 - Present
Continental Western Group (a W. R. Berkley Company) November 2013 - May 2015
Engle Martin & Associates June 2013 - November 2013
Liberty Mutual Group - Commercial Markets 2002 - June 2013
RAC Adjustments September 1998 - October 2002
Skills
Property Damage, Subrogation, Claims Management, Legal Liability, Inland Marine, Water Damage, Claim, Insurance, Property & Casualty..., General Insurance, Flood, Commercial Lines, Liability, Property Claims, Claims Handling, Casualty, Claim Investigation, Reinsurance, Adjustments, Fire Management, Commercial Insurance, Professional Liability, Liability Analysis, Mold Remediation, Xactimate, Expert Witness, Litigation Management, Claims Resolution, Catastrophe, Loss Adjusting, Adjusters, Large Loss, Casualty Insurance, Insurance Adjusting, CPCU, Negotiation, Excess, Excess & Surplus Lines
Education
Aurora University
BA
Hillcrest Lutheran Academy
United Fire Group September 2014 - Present
Crawford & Company October 2013 - September 2014
Shelter August 2006 - October 2013
Policy Studies July 2003 - August 2006
MAXIMUS September 2000 - June 2003
Skills
Property & Casualty..., Insurance, Commercial Insurance, General Insurance, Liability, Underwriting, Umbrella Insurance, Casualty, Claim, Legal Liability, Commercial Lines, Subrogation, Liability Analysis, Claims Handling, Property Claims, Claims Resolution, Claims Investigations, Adjusters, Automobile Liability, Accident, Claims Management, Courts, Legal Assistance, Customer Service, Property Damage, Claim Investigation, Homeowners, Litigation, Property, Personal Injury, Casualty Insurance
Education
Austin Peay State University 2005 — 2011
Bachelor's degree, Political Science with Legal Studies Concentration, 3.5
Miller Motte Business College 1997 — 1999
Associate's of Applied Science, Paralegal, 3.5
Alliance United Ins. Co December 2012 - Present
Dimont & Associates June 2012 - November 2012
Anchor General Insurance Company February 2002 - April 2012
General Insurance Company February 2002 - April 2012
Tokio Marine Management Co November 1996 - January 2002
Crawford & Company January 1988 - November 1996
Skills
Subrogation, Insurance Claims, Coverage, Claims Management, Litigation Management, Casualty, Property & Casualty..., General Liability, Claims, Liability, General Insurance, Insurance, Litigation, Mediation, Negotiation, Business Strategy, Strategic Planning, Customer Service, Team Building, Customer Relations, Budgeting, Accident, Automobile, Compliance, Operations Management, Settlements, Commercial Lines
Education
Albright College 1980 — 1984
BS; Associate, Mathematics; Risk Management
Clifton High School 1977 — 1980
ACE Westchester Specialty Group 2008 - 2011
Crawford & Company 2006 - 2008
American International Group Claim Services 1996 - 2006
AIG Claim Services 1992 - 1996
Aetna Life & Casualty 1983 - 1992
Aetna Life & Casualty 1975 - 1983
Education
Alabama State University 1971 — 1974
B.S., Business Administration with a minor in Political Science
DS Services June 2013 - Present
Crawford & Company July 2011 - December 2012
Builders Insurance Group February 2010 - February 2011
Builders Insurance Group May 2002 - February 2010
Equifax January 2000 - January 2002
Alltel Communications, Inc 1994 - 2000
Skills
Project Management, Microsoft Excel, Customer Service, Process Improvement, Microsoft Office, Insurance, Payroll, Training, Analysis, Accounting, Accounts Receivable, Access, Management, Leadership, Human Resources, Budgets, Recruiting, Performance Management, Account Reconciliation
Education
Albany State University 1997 — 2000
Bachelor of Science degree, Business Management
Darton College 1995 — 1997
Associate of Applied Science, Accounting
Crawford & Company March 2007 - Present
Keane Inc (at Crawford & Company) March 2000 - March 2007
Crawford & Company June 1986 - March 2000
Skills
SDLC, EDI, Business Analysis, Business Intelligence, Requirements Analysis, Vendor Management, Visio, Risk Management
Education
American Intercontinental University 2002 — 2004
Bachelor of Information Technology, 3.9
College 1982 — 1986
AAS, Data Processing
Apple December 2014 - Present
JPMorgan Chase September 2008 - December 2014
CDMSC 2005 - 2011
General Electric May 2000 - September 2008
Union Pacific Railroad 1999 - 2000
Maine Employers Mutual Insurance Company 1994 - 1999
Southern Arizona Rehabilitation Hospital 1993 - 1994
Washington Metropolitan Area Transit Authority 1989 - 1994
Crawford & Company 1984 - 1985
Skills
Insurance, Workers Compensation, Case Managment, Employee Benefits, Healthcare, Leadership, Disability Management, Coaching, Claims Management, Process Improvement, Case Management, Risk Management, Policy, Training, Leadership Development, Employee Relations
Education
American University - Kogod School of Business 1992 — 1996
MBA, Human Resources and Finance
University of Cincinnati 1983 — 1984
MA, Vocational Rehabilitation Counseling
State University of New York College at Potsdam 1981 — 1983
BA, Liberal Arts/Psychology
Ottawa Police Service May 2011 - Present
TRAC Group Inc. November 2009 - May 2011
Self Employed May 2009 - November 2009
Manulife Financial March 1995 - April 2009
Crawford & Company 1992 - March 1995
Ontario March of Dimes 1991 - 1992
Skills
Health, Case Management, Occupational Health, Disability Management, Rehabilitation, Insurance, Report Writing, Policy, Career Counseling, Case Managment, Management, Program Development, Vocational..., Treatment, Resume Writing, Disability Insurance, Benefits Administration, Ergonomics, Workers Compensation, Claim, Labor Relations, Healthcare, Training, Health Promotion, Conflict Resolution
Education
Loughborough University 1987 — 1990
B.Sc. Hons., Social Administration
Algonquin College of Applied Arts and Technology
HUMAN RESOURCES MANAGEMENT CERTIFICATE PROGRAM
Littleover School
Ashford University September 2011 - Present
PKL Services July 2011 - August 2011
Syzygy Technologies Inc December 2009 - July 2011
All Star April 2009 - October 2009
SkillStorm June 2007 - April 2009
Crawford & Company May 2006 - June 2007
Education
University of Phoenix 2005 — 2007
Business Administration, Business Administration
Ashford University
BACHELORS SCIENCE DEGREE, BUSINESS ADMINISTRATION
University of Phoenix
ASSOCIATES OF ARTS, BUSINESS ADMINISTRATION; Accounting Information Systems; Economics, International Business, Auditing
CI Group (Corporate Interiors, Inc.) March 2015 - Present
Contractor Connection June 2014 - March 2015
Crawford & Company September 2013 - March 2014
Contractor Connection June 2012 - September 2013
Total Office Solutions October 2009 - April 2012
WB Wood January 2007 - March 2009
WB Wood 2007 - 2009
Meadows Office Furniture October 2004 - January 2007
Stark Carpet January 2001 - October 2004
Skills
Customer Service, Employee Relations, Benefits Administration, Leadership, Job Analysis, Software Documentation, Organization, Microsoft Office, Contract Negotiation, Budgets, Team Building, PowerPoint, Microsoft Word, Outlook, Microsoft Excel, Human Resources, Recruiting, Sales, Office Management, Account Management, Administrative..., Leadership Development, Process Scheduler, Training, Marketing, Selling, Strategic Planning, Cold Calling, Project Planning, Management, New Business Development, Insurance, CRM, Program Management, Sales Management, Purchasing, Process Improvement, Project Management, Analysis, Operations Management, Sales Operations, Call Centers, Networking, Retail, Coaching, Business Development, Negotiation, Contract Management, Strategy, Payroll
Education
American InterContinental University 2014 — 2017
Bachelor of Science (BS), Forensic Science and Technology, 4.0
American InterContinental University 2014 — 2017
Forensic Science and Technology, 3.75
Gibbs College 2006 — 2008
Associates, Business Administration, 4.0
Pace Business School 1987 — 1989
Associates, Secretarial Science
Deloitte Consulting May 2009 - Present
BearingPoint November 2007 - May 2009
Fiserv Insurance Solutions September 2005 - November 2007
Claims Harbor February 2001 - September 2005
Crawford & Company July 1991 - February 2001
Skills
Process Improvement, Business Analysis, Business Process, Business Requirements, Business Process..., Project Management
Education
Ball State University - College of Business 1982 — 1986
BS, Finance, Insurance
GEICO January 2015 - Present
Equifax March 2012 - December 2014
Aldridge Connors, LLP July 2011 - March 2012
Crawford & Company 2009 - 2011
Morgan Keegan June 2010 - August 2010
Skills
Financial Analysis, Business Analysis, Financial Management, Research, Business Strategy, Microsoft Excel, Finance, Microsoft Office, Analysis, PowerPoint, Process Improvement, Outlook, Visio, Project Management, Accounting, Data Analysis, Team Leadership, Accounts Receivable, Managerial Finance, Management, Teamwork, Access, Sales
Education
Georgia State University 2012 — 2015
Master's Degree, Public finance Policy
Georgia State University - J. Mack Robinson College of Business 2009 — 2011
BBA, Finance
Georgia State University - J. Mack Robinson College of Business 2009 — 2011
BBA, Business Economics
Augusta State University 2007 — 2009
Crawford & Company April 2005 - Present
Education
New York University 1995 — 1996
Master of Laws (LL.M.), Taxation
University of Alabama 1992 — 1995
Doctor of Law (J.D.)
Auburn University 1987 — 1992
Bachelor of Arts (B.A.), History
Reed Construction Data December 2009 - November 2010
American Mortgage Advisors Corporation March 2009 - June 2009
Crawford & Company September 2008 - February 2009
Countrywide Full Spectrum Lending Division November 2006 - July 2008
Crawford & Company January 2006 - November 2006
Zales Outlet January 2002 - January 2006
Education
American InterContinental University 2001 — 2004
Bachelor's, Information Technology
Zurich North America June 2015 - Present
Zurich Insurance July 2009 - Present
Zurich Insurance July 2009 - Present
Travelers Insurance Company February 2009 - July 2009
Engle Martin & Associates October 2002 - September 2008
Crawford & Company January 2000 - January 2002
Skills
Claim
Education
Auburn University
Bachelors In Science in Business Administration, MIS
Auburn University
Bachelors of Science, Business Administration; Management Information Systems
Opelika High School
Seibels Bruce April 2014 - Present
Crawford & Company September 2009 - April 2014
Ohio Casualty/Liberty Mutual May 1999 - September 2009
Ohio Casualty Group 2001 - 2009
Skills
Claims Management, Property & Casualty..., Liability, Casualty, Financial Risk, Commercial Lines, Claim, Insurance, Litigation Management, Legal Liability, General Insurance, Excess, Commercial Insurance, Reinsurance, Professional Liability, Workers Compensation, Subrogation, Settlement, Product Liability, CPCU, Employment Practices..., Underwriting, Umbrella Insurance, D&O, Inland Marine, Liability Analysis, Claim Investigation, Risk Management, Casualty Insurance
Education
Berea College 1985 — 1990
B.S., Business
TD November 2014 - Present
TD Bank Group January 2011 - Present
Manulife Financial November 2007 - December 2010
Sibley & Associates Inc April 2007 - November 2007
Crawford & Company March 2006 - April 2007
Shepell.fgi August 2001 - April 2006
D. Gary Gibson & Associates Rehabilitation Consultants May 2002 - March 2006
Education
Adler University 1998 — 2000
M.A, Counselling psychology
Western University 1994 — 1998
B.A. (Hons), Clinical Psychology
Vibra Healthcare 2013 - Present
Boston Biomedical Associates 2011 - 2012
Baystate Medical Center 2007 - 2011
Crawford & Company 2005 - 2007
Intracorp 2001 - 2005
Boston Medical Center 2000 - 2001
Health New England 1995 - 2000
Aetna 1989 - 1995
Baystate Medical Center 1988 - 1989
Long Beach Memorial Medical Center 1984 - 1988
Skills
EMR, Interqual Criteria, Clinical Documentation..., Project Management, Health Insurance, Metrics Reporting, Coaching, Mentoring, Hiring, Performance Improvement, Performance Appraisal, Interdisciplinary..., Team Leadership, Relationship-builder...
Education
American International College
BSN, Nursing
Travelers June 2011 - Present
Travelers February 2010 - June 2011
FCCI December 2000 - November 2009
Monroe Guaranty Insurance Company November 1995 - December 2000
Crawford & Company May 1992 - October 1995
Crawford & Company 1990 - 1992
Crawford & Company 1988 - 1990
Crawford & Company 1984 - 1988
Indiana Insurance 1983 - 1984
Education
Ball State University - College of Business 1979 — 1983
BS, Accounting
Taylor University 1977 — 1978
General
James River Insurance Company May 2015 - Present
ADOA Risk Management July 2012 - Present
Crawford & Company November 2011 - May 2012
Farmers Insurance July 2010 - November 2011
Good News Baptist Church August 2007 - February 2010
NC Farm Bureau September 2002 - January 2008
Occidental Fire & Casualty February 2002 - September 2002
Ohio Casualty Group April 2001 - February 2002
State Farm May 1993 - April 2001
Auto-Owners Insurance October 1988 - May 1993
Skills
Bible, Church Events, Preaching, Gospel, Theology, Public Speaking, Pastoral Care, Missions, Biblical Studies, Community Outreach, Spiritual Direction, Teaching, Leadership Development
Education
Welch College 1975 — 1979
Bachelor of Arts (B.A.), Bible/Biblical Studies
Dallas Watch & Diamonds October 2014 - Present
QBE North America October 2013 - September 2014
QBE North America April 2011 - October 2013
Target July 2008 - April 2011
Dallas Watch & Jewelry Co. October 2005 - June 2008
Crawford & Company July 2005 - October 2005
Creative Risk Funding, Inc. December 2004 - June 2005
Caddie Services, Inc. / Caddiemaster April 2004 - December 2004
P.I. Solutions, LLC January 2004 - April 2004
Innovative Risk Management October 2003 - December 2003
Skills
Workers' Compensation..., Claims Management, Team Leadership, Claims Handling, Claims Resolution, Litigation Management, Full & Final Settlement, Claim Investigation, Structured Settlements, Subrogation, Federal & State..., Federal & State..., Casualty Insurance, State Reporting, Medicare/Medicaid..., Employee Training, Computer Software..., Information Technology..., Sales Management, Networking, Fraud Claims, Liens, Court Proceedings, Healthcare Management, Cost Management, Medical Terminology, Healthcare Reimbursement, Medical Records, Medical Coding, Financial Analysis, Annual Reviews, Retail Sales, Access, Customer Service, Outlook, Analysis, Microsoft Word, Budgets, Negotiation, Strategic Planning, Microsoft Excel, Microsoft Office, PowerPoint, English, Research, Windows, Public Speaking, Teaching, Photoshop, Logistics
Education
Austin College 1983 — 1987
BA, Bachelor of Liberal Arts
Indiana Farmers Mutual Insurance Company September 2013 - Present
QBE INSURANCE March 2007 - Present
Cunningham Lindsey October 1998 - September 2001
Crawford & Company June 1989 - October 1998
Indiana Farmers Mutual Insurance Company March 1987 - May 1989
Skills
Claim, Commercial Lines, Property Damage, Property Claims, Claim Investigation, Xactimate, Claims Handling
Education
Ball State University 1976 — 1980
Bachelor's degree, Business Administration and Management, General
Purdue University 1974 — 1975
1 yr-Freshman, Enginerring
The Hartford April 2009 - Present
Windham Group October 2002 - May 2009
Crawford & Company November 1998 - October 2002
Holyoke Medical Center April 1998 - November 2000
Skills
Medicare, Healthcare, Utilization Review, Certified Case Manager, Training, Workers Compensation, Medical/Surgical, Claim, CCM, Medical Case Management, Interviews, Long-term Care, Quality Improvement, Account Management, Liability, Traumatic Brain Injury, Medical Terminology, Disability Management, Claims Management, Utilization Management, Patient Education, Nursing
Education
American International College 1993 — 1997
BSN, Nursing
Crawford & Company July 2012 - Present
Crawford & Company March 2011 - June 2012
Crawford & Company May 2009 - February 2011
Crawford & Company September 2005 - April 2009
Skills
Financial Reporting, Financial Analysis, Microsoft Excel, Account Reconciliation, Insurance, Auditing, Sarbanes-Oxley Act, Accounting, Cash Management, Analysis, Business Analysis, Customer Service, PowerPoint, Risk Management, Process Improvement, Microsoft Office
Education
Berry College
Bachelor of Science (B.S.)
Georgia State University - J. Mack Robinson College of Business
Master of Business Administration (MBA)
Memorial Health 1998 - Present
Memorial Health May 1998 - December 2011
Crawford & Company January 1989 - March 1998
Memorial Health September 1985 - January 1989
Skills
EHR, Healthcare, Healthcare Information..., EMR, Healthcare Management, HIPAA, Hospitals, Medicine, Medical Records, Revenue Cycle
Education
Armstrong Atlantic State University 1982 — 1986
Bachelor's
Armstrong Atlantic State University 1981 — 1986
Associate of Science (A.S.)
Crawford & Company April 1986 - Present
Skills
Claims Management, Claim
Education
Ball State University - College of Business 1978 — 1983
Bachelor's degree, General Business Administration/concentrations in Insurance and Finance
Health Choice May 2014 - Present
Servicemaster June 2013 - February 2014
General Electric November 2007 - June 2013
PepsiCo September 1993 - November 2007
Crawford & Company 1990 - 1993
Skills
Cross-functional Team..., Process Improvement, Healthcare, Change Management, Pricing, Leadership, Critical Thinking, Product Development, Employee Engagement, Program Management, Wellness, Management, Employee Benefits, Healthcare Management
Education
Adelphi University
MSRN, Psychiatric Nursing
Adelphi University
Master of Science (MS), Psychiatric/Mental Health Nurse/Nursing
The Sage Colleges - Russell Sage College
BS, Nursing
The Sage Colleges - Russell Sage College
Bachelor of Science (BS), Registered Nursing/Registered Nurse
Economical Insurance September 2015 - Present
Crawford & Company February 2015 - September 2015
YMCA April 2014 - September 2014
SeNa Constructors February 2013 - April 2014
Crawford & Company April 2012 - December 2012
RSA April 2010 - February 2012
Coastarts September 2009 - March 2010
Deep Roots Music Festival April 2009 - September 2009
Acadia University April 2007 - August 2009
Family and Community Services, Province of New Brunswick April 2006 - September 2006
Skills
General Insurance, Insurance, Property & Casualty..., Underwriting, Liability, Claim, Claims Management, Photoshop, Editing, Journalism, Marketing, Program Development, Cooking, Program Management, Leadership, Strategic Planning, Management, Event Planning, Report Writing, Strategic Communications, Event Management, Microsoft Office, Social Media, Public Relations, Community Development, Media Relations, Marketing Communications, Project Planning, Risk Management, Risk Assessment, Online Marketing, Social Networking, Research, Fundraising, Training, Team Leadership
Education
Acadia University 2005 — 2009
Bachelor's degree, Political Science
RCS Netherwood 1995 — 2001
High School, Social Studies
USC November 2013 - Present
IOS March 2011 - May 2013
Gallagher Bassett Services July 2006 - February 2010
CENTRAL LEASING MANAGEMENT October 2004 - July 2006
Crawford & Company July 2002 - May 2004
GALLAGHER BASSETT SERVICES January 1992 - January 1999
CROWLEY MARITIME CORPORATION January 1988 - January 1991
Skills
Claims Management, Property & Casualty..., Claim, Subrogation, Insurance, Workers' Compensation..., Commercial Insurance, Claim Investigation, Casualty, Commercial Lines, Claims Handling, General Insurance, Claims Resolution, Reinsurance, Litigation Management, Liability Analysis
Education
Property & Casualty Producer License 2012 — 2012
License, Property & Casualty Insurance
Bellevue Community College
Associates of Arts, Fine Arts and Design, 3.9
Cornish College of the Arts
Graphic Design, 3.8
Lake Washington Voc. Tech.
Certificate, Business, 3.8
Crawford & Company August 2011 - Present
Education
Appalachian State University 2007 — 2011
Professional Loss, LLC January 2010 - Present
Crawford & Company 2011 - 2011
York Insurance Services Group, Inc. March 2005 - December 2009
Engle Martin & Associates June 2000 - September 2004
McLarens Toplis, NA January 1996 - May 2000
Farmers Insurance June 1989 - December 1995
Skills
Claims Management, Claim, Property Damage, Legal Liability, Property & Casualty..., Insurance, Reinsurance, Litigation Management, Liability, Commercial Lines, Subrogation, General Insurance, Restoration, Claims Handling, Property Claims, Litigation Support, Adjustments, Professional Liability, Claim Investigation, Water Damage, Commercial Insurance, Casualty, Claims Resolution, Mold Remediation, Xactimate, Liability Analysis
Education
Arizona State University 1984 — 1989
BA, Liberal Arts - Sociology
Crawford & Company February 2013 - Present
Crawford & Company April 2008 - February 2013
Insurance House 2005 - 2008
The Home Depot 2005 - 2005
Skills
Supervisory Skills, Account Reconciliation, Financial Analysis, Financial Reporting, Financial Accounting, Escheatment
Education
Keller Graduate School of Management of DeVry University 2001 — 2004
Masters in Business Administration, Accounting
Albany State University 1994 — 1998
Bachelors of Science, Accounting
Victor O. Schinnerer & Co., Inc. December 2006 - July 2010
Aetna December 2003 - September 2006
Crawford & Company August 2002 - August 2003
Skills
Insurance, Property & Casualty..., Commercial Insurance, General Insurance, Casualty, Underwriting, Liability, Claim, Legal Liability, Commercial Lines, Health Insurance, Umbrella Insurance, Professional Liability, Claims Management, Reinsurance, Brokers
Education
Baylor University
BBA, economics; entrepreneurship, marketing, management and accounting
Crawford & Company October 2014 - Present
Granite Claims Solutions June 2014 - August 2014
Granite Claims Solutions July 2013 - August 2013
Wilfrid Laurier University January 2013 - April 2013
ATS Automation Tooling Systems January 2012 - April 2012
Skills
Time Management, Teamwork, Microsoft Office, Microsoft Excel, Data Analysis, Financial Analysis, JD Edwards, Financial Reporting, Public Speaking, IME Workflow, HCAI - Health Claims..., Outlook, Editing, Non-profit Volunteer, FotoSlate, Digital Dictation, Report Writing, Travel Planning, Presentation Design, SpeechExec, Claims Management, Auto Claims
Education
Wilfrid Laurier University 2010 — 2015
Honours Bachelor's of Business Administration
University of Macau 2014 — 2014
(Exchange Student), Management
Università Carlo Cattaneo 2013 — 2013
(Exchange Student), International Business
University of Waterloo 2010 — 2011
Mathematics
Insurance Institute of Ontario
Crawford & Company 2002 - Present
Education
Augustana College (SD) 1987 — 1992
BS, Business and English
Home February 2005 - Present
Crawford & Company December 1994 - February 2005
Education
Adelphi University 1990 — 1994
Bachelor of Business Administration, Finance
Worley Catastrope Response 2008 - 2011
Crawford & Company 1986 - 2003
Skills
Claim, Property & Casualty..., Commercial Insurance, Liability, Microsoft Word, Legal Liability, Claims Management, Insurance, Commercial Lines, Casualty, Underwriting, General Insurance, Reinsurance, Professional Liability, Workers Compensation, Property Damage, Customer Service
Education
Becker College 1960 — 1962
The Hartford January 2014 - Present
The Hanover Insurance Group April 2012 - January 2014
Fireman's Fund insurance Co April 2002 - March 2012
Crawford & Company February 1991 - April 2002
Skills
Property & Casualty..., Casualty, Commercial Lines, Liability, Claims Management, Subrogation, Claim, Property Damage, Commercial Insurance, Legal Liability, General Insurance, Insurance, Property Claims, Xactimate, Inland Marine, Liability Analysis, Claim Investigation, Adjusters, Insurance Adjusting, Large Loss, Claims Handling, Loss Adjusting, Claims Resolution, Claims Investigations, Catastrophe, Homeowners, Marine Insurance, Construction Insurance, Business Interruption, Property, Adjustments, Casualty Claims
Education
Arkansas Tech University 1988 — 1990
History/Politcal Science
Oregon State University 1987 — 1987
Wildlife, Fish and Wildlands Science and Management
Enagic 2011 - Present
Crawford & Company 2000 - 2011
Skills
Customer Service, Retail, Microsoft Word, Microsoft Office, Microsoft Excel
Education
Ashford University 2013 — 2017
Bachelor of Arts (B.A.), Behavioral Sciences
RS Thomas Training Associates,Inc. 2012 — 2012
Pre-licesing Course, Property & Casualty Agent and Claims Adjuster
Omnitech Institute 2005 — 2006
Medical Insurance Specialist/Medical Biller
Macy's Logistics and Operations 2007 - 2009
Crawford & Company April 2006 - February 2007
Georgia Institute of Technology May 2005 - August 2005
Skills
Customer Service..., Complaint Handling &..., Customer Satisfaction..., Data Entry/10-key, Teambuilding & Training, Driving Sales..., Events, Strategic Planning
Education
Auburn University 2004 — 2005
N/A September 2001 - Present
Crawford & Company February 1969 - September 2001
Education
Auburn University
APA - The Engineered Wood Association July 1979 - Present
Crawford & Company January 1978 - October 1978
MetLife May 1973 - June 1977
Skills
Data Entry, Microsoft Excel, Office Management, Microsoft Office, Payroll, Customer Service, Administrative..., Event Management, Sales, Outlook, Office Administration, Travel Arrangements, Marketing, Editing, Fax, File Management, Confidentiality, Telephone Skills, Filing, Calendaring
Education
Bates Technical College 1972 — 1973
Office Procedures
Stadium High School 1969 — 1972
Holmes Weddle & Barcott, PC May 2013 - Present
Davison & Davison March 2009 - April 2013
Law Offices of Constance E. Livsey / Liberty Northwest Insurance February 2004 - March 2009
Holmes Weddle & Barcott, PC March 2001 - January 2004
Crawford & Company April 1998 - March 2001
The Insurance Center March 1997 - April 1998
MJ Hall & Company June 1988 - June 1996
TJ Bowers & Associates October 1985 - June 1988
Skills
Insurance, Litigation, Property & Casualty..., Legal Writing, Claim, Workers Compensation, Legal Research, Litigation Management, Workers' Compensation..., Appeals, Brokers, Insurance Law, Commercial Insurance
Education
Nebraska Christian College
Associate of Arts (A.A.), Theology (English Bible)
Northeast Technical Community College
Licensed Practical Nurse
Jefferson Capital Systems February 2011 - Present
Encore Capital Group October 2007 - February 2011
TRAVELERS (formerly Saint Paul Companies) January 1985 - October 2007
Crawford & Company February 1980 - December 1984
Skills
Coverage Analysis, Evaluations of Claims..., Negotiations, Investigation, Oral/Written..., Customer Service, Ligation Management, Medical Malpractice, General Liability, Auto Liability, Commercial Liability, Employment Liability, Fraud Awareness
Education
Bemidji State University 1976 — 1978
Bachelor of Science, Business Administration
Windham Group Registered NurseWindham GroupOctober 2008 - Present
Crawford & Company November 1999 - October 2008
Care at Home April 1988 - 1997
Skills
Medical/Surgical, home care nurse, case..., Medicare reimbursement, Blingual-Fluent English..., Treatment, Wound Care, Medicine
Education
Saint Francis Medical Center School of Nursing 1982 — 1985
Three year diploma
Saint Francis School of Nursing Hartford, Ct 1982 — 1985
Three year diploma, Medical /Surgical Nursing
State of Alabama Department of Labor 2000 - Present
State of Alabama Department of Labor 1998 - Present
Goff Group 1995 - 1998
Crawford & Company 1993 - 1995
Skills
Public Relations, Customer Service, Public Speaking, Research, Team Leadership, Management, Coaching, News Writing, Media Relations
Education
Auburn University at Montgomery 1983 — 1987
Bachelor of Arts (B.A.), History
Stanhope Elmore High School 1982 — 1983
The Hanover Insurance Group June 2006 - Present
The Hanover Insurance Group June 2003 - June 2006
Crawford & Company March 2000 - June 2003
Claims Verification Inc. June 1996 - 2000
Skills
Research, Negotiation, Microsoft Excel, Strategic Planning, Budgets, English, Teaching, Photoshop, HTML, Editing
Education
Boston University - School of Management
Service Operation Excellence
Seton Hall University
Bachelor's Degree, Criminology
Assumption College
Master of Business Administration (M.B.A.)
Self-employed July 2003 - Present
Crawford & Company January 1999 - July 2003
Skills
Customer Service, Team Building, Customer Satisfaction, Data Entry, Microsoft Office, Operations Management, Sales, Coaching, Microsoft Excel, Training, Microsoft Word, Insurance
Education
Ashford University 2007 — 2011
Bachelor of Arts (B.A.), Psychology
Ashford University 2007 — 2011
Bachelor of Arts (B.A.), Sociology
Align Networks September 2014 - Present
Optim Healthcare 2012 - 2014
Crawford & Company April 2001 - December 2011
Skills
Third Party Billing, Billing Process, Customer Service, Health Insurance, Insurance, Invoicing, Healthcare, Medical Billing, Claim, Hospitals, PowerPoint, Medicare, Medicaid, EMR, Claims Management, Medical Coding
Education
Atlantic Technical College
Nursing Administration
RUTHERFORD HIGH SCHOOL
HIGH SCHOOL DIPLOMA, Health/Health Care Administration/Management
Cunningham Lindsey March 2015 - Present
Crawford & Company April 2012 - January 2015
Worley Catastrophe Response, LLC May 2008 - January 2012
Skills
Claim, Xactimate, Claims Management, Insurance, Property Claims, General Insurance, Adjusters, Commercial Insurance, Liability, Property & Casualty..., Property Damage, Catastrophe
Education
Abilene Christian University 1993 — 2002
Bachelor’s Degree, Bible/Psychology