Crawford & Company
Crawford & Company is the world's largest independent claims management company, with more than 700 offices in 70 countries. Revenue: 1.109 billion USD (2016) Headquarters: Atlanta, Georgia, United States Subsidiaries: Crawford & Co Adjusters (UK) Ltd, CEO: Harshavardhan V. Agadi (Aug 2015–), Danielle M. Lisenbey (20 Mar 2012–), David A. Isaac (Oct 2006–)
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Crawford & Company Employees
Phoenix Aviation Managers January 2013 - Present
POS World, Inc. March 2011 - January 2013
Crawford & Company November 2009 - March 2011
POS World, Inc. June 2007 - November 2009
Skills
Customer Service, Sales, Interviews, Human Resources, Insurance, Sales Management, Marketing, Microsoft Office, Negotiation, Performance Management, Inventory Management, Strategy, PowerPoint, Microsoft Word, New Business Development
Education
Chattahoochee Technical College 2004 — 2006
Associate's Degree, Marketing/Marketing Management, General
Pope High School 1998 — 2002
High School
New York Life Insurance Company 2015 - Present
ACE Group April 2013 - May 2014
Blair & Company October 2010 - January 2013
Crawford & Company May 2008 - October 2010
Zurich North America October 2005 - May 2008
Skills
Claim, Liability, Claims Management, Claim Investigation, Litigation Management, Commercial Lines, Commercial Insurance, Claims Resolution, Insurance, Casualty, Liability Analysis, Property & Casualty..., Claims Handling, Insurance Adjusting, Adjusters, General Insurance, Legal Liability, Property, Life Insurance, Retirement Planning, Finance, Fixed Annuities, 401k Rollovers, College Savings Plans, Asset Protection, Estate Planning
Education
University of California, Irvine 1990 — 1992
B.A., Biology and Fine Arts
California State University-Northridge 1984 — 1990
Biology/Biological Sciences, General
Uhls Family Counseling, LLC July 2013 - Present
Seven Counties June 2013 - January 2015
Archdiocese of Louisville May 2012 - January 2015
Campbellsville University May 2010 - May 2013
CorVel Corporation 1997 - 1999
Crawford & Company 1996 - 1997
Kentucky Cabinet for Workforce Development 1994 - 1996
Fortis Healthcare 1991 - 1994
Skills
Psychotherapy, Mental Health Counseling, Group Therapy, Family Therapy, Crisis Intervention, Mental Health, Social Services, Psychology, Adolescents, CBT, Behavioral Health, Case Managment, Treatment, Play Therapy, Dual Diagnosis, Post Traumatic Stress, Anger Management, Program Development, Vocational..., Clinical Supervision, Co-occurring Disorders, Therapists, Interventions, Life Transitions, Individual Counselling, Adolescent Therapy, Therapeutic Crisis..., Treatment of depression, Grief Counseling, Motivational..., Mindfulness, Self-esteem, Young Adults, Stress Management, Case Management
Education
Campbellsville University 2010 — 2013
Master's degree, Marriage & Family Therapy
University of Kentucky 1994 — 1998
Masters, Rehabilitation Counseling
Murray State 1985 — 1989
Bachelor of Science (B.S.); Minor in Psychology, Vocational Rehabilitation Counseling/Counselor
VeriClaim, Inc. May 2014 - Present
Crawford & Company December 2012 - May 2014
Van Dyk & Associates September 2011 - September 2012
Darden Restaurants March 2006 - August 2012
Skills
Microsoft Office, Microsoft Excel, QuickBooks, Accounting, Financial Analysis, Financial Accounting, Bartending, Data Entry, Spreadsheets, Outlook, Bank Reconciliation, Analysis, Data Analysis, Insurance, Journal Entries, General Ledger, Access
Education
Cal Poly Pomona 2009 — 2011
Bachelor's degree, Business Administration and Management, Accounting
Crawford & Company July 2013 - July 2014
M2REST 2012 - 2013
Ally Financial Inc. 2006 - 2012
AIG 2005 - 2006
AIG 2004 - 2005
State Farm Insurance 2002 - 2004
State Farm 1999 - 2002
Empire Insurance Group 1998 - 1999
New York City Law Department 1996 - 1998
Skills
Claim, Liability, Insurance, Casualty, Litigation, Investigation, Property & Casualty..., Commercial Insurance, Insurance Law, Claims Management, Litigation Management, Liability Analysis, Legal Liability, Negotiation, Legal Research, Mediation, Customer Service, Personal Injury, Courts, Training, Trials, Civil Litigation, Torts, Fraud, Personal Injury..., Property Damage, Medical Terminology, Catastrophe, Microsoft Office, Corporate Law, Policy, Analysis, Casualty Insurance
Education
John Jay College of Criminal Justice 1991 — 1995
Bachelor of Science (B.S.), Legal Studies, General, 3.26
Sinsabaugh Consulting Services 1995 - Present
Bluefield College 2009 - 2013
Auburn University 2005 - 2011
Central Michigan University 2005 - 2010
Virginia Commonwealth University 1980 - 2002
Sinsabaugh/Stiebel, Inc. 1988 - 1995
Crawford & Company 1977 - 1987
Social Security Administration, Office of Hearing and Appeals 1978 - 1982
Veterans Administration, Department of Veterans Benefits 1973 - 1977
Ohio Rehabilitation Services Commission 1972 - 1973
Skills
Career Counseling, Vocational..., Vocational Education, Traumatic Brain Injury, Case Managment, Psychotherapy, Workers Compensation, Rehabilitation, Resume Writing, Vocation, Career Assessment, Counseling Psychology, Job Analysis, Job Search, Job Search Strategies, Job Coaching, Disability Management, Career Development, Research, Public Speaking, Labor Economics, Workforce Development, Interview Preparation, Career Management, Cover Letters, Coaching, Disabilities, Conflict Resolution, Plannning, Interviews, Workshop Facilitation, Mental Health, Psychology, Temporary Placement, Vocational Evaluation, Expert Witness, Developmental..., Community Outreach, Leadership Development, Staff Development, Rehabilitation..., Enrichment, Motivational..., Program Development, Supervisory Skills, Technology Needs..., Life Coaching, Ergonomics, Social Services, Case Management
Education
Virginia Commonwealth University 1987 — 1994
Ph.D Urban Services, Adult Ed., Training & HR Dev., emphasis in Rehabilitation
Virginia Commonwealth University 1971 — 1973
MS Rehabilitation Counseling
Capital University 1969 — 1971
Bachelor of Arts (B.A.), Psychology
Kienholtz Builders LLC August 2015 - Present
Crawford & Company May 2014 - August 2015
Target July 2011 - April 2014
City of White Bear Lake May 2009 - March 2014
M&S Tree Removal April 2010 - August 2011
Bobby's Hobbies July 2008 - August 2010
Skills
Law Enforcement, Customer Service, Microsoft Office, Word, Security, Microsoft Word, CCTV, Emergency Management, Access Control, First Aid, Teamwork, Inventory Management, Corporate Security, Criminal Justice, Crisis Management, Police, Team Leadership, Physical Security, Enforcement, First Responder, Internal Investigations, Workplace Violence, Security Operations, Private Investigations, Surveillance, Security Management, Interrogation, Security Training, Investigation, Asset Protection, Crime Prevention, Executive Protection, Loss Prevention, Firearms, Criminal Investigations, Protection
Education
Hennepin Technical College 2012 — 2013
Associate's degree, Law Enforcement
Century College 2010 — 2012
Associates, Law Enforcement
Liberty University 2008 — 2009
Essentials of Health and Business Management September 2001 - Present
Crawford & Company March 1988 - June 2000
Skills
Healthcare Insurance..., Healthcare Operations..., Strategic Business..., Development & delivery..., Team Leadership, Great Motivator, Employee & Business..., New Business Development, Budget Development and..., Marketing Strategist, Facilitator, Sales Team Builder, Strategic Planning, Management, Business Development, Management Consulting, Proposal Writing, Change Management, Program Management, Project Management, Training, Leadership, Strategy
Education
Brock University 1981 — 1985
BA.Hon, Business and Psychology
Fielden Park College 1978 — 1981
Occupational Therapy
Engle Martin & Associates August 2014 - Present
Cunningham Lindsey January 2006 - August 2014
All County Environmental and Restoration March 2005 - December 2005
Crawford & Company May 2002 - March 2005
Skills
Claims Management, Property Damage, Liability, Property & Casualty..., General Insurance, Casualty, Commercial Insurance, Insurance, Subrogation, Commercial Lines, Legal Liability, Claim Investigation, Property Claims, Claims Handling, Professional Liability, Xactimate, Underwriting, Adjustments, Liability Analysis, Casualty Insurance
Education
California State University-Dominguez Hills 1994 — 1998
Bachelor of Arts (B.A.), History
Crawford & Company March 2014 - Present
Cognizant Technology Solutions November 2011 - March 2014
Cognizant Technology Solutions January 2009 - November 2011
WellPoint 2009 - 2011
Hexaware Technologies 2004 - 2009
Skills
SQR, SDLC, Oracle, PeopleTools, Requirements Analysis, PMP, PL/SQL, PeopleSoft, ERP, Oracle Applications, Microsoft SQL Server, Requirements Gathering, Software Project..., Pre-sales, SOA, Solution Architecture, Business Analysis
Education
Birla Institute of Technology and Science 2011 — 2013
Master of Science (M.S.), Computer Software Engineering
Bharathiar University 2000 — 2004
Bachelor of Engineering, EC
Grange Insurance Association November 2013 - Present
Farmers Insurance January 2009 - August 2013
Foremost Insurance / Farmers Specialty 2002 - 2009
Crawford & Company 2001 - 2002
Farmers. 1999 - 2001
Skills
Claim, Claims Management, Property Damage, Claim Investigation, Claims Handling, Homeowners, Lotus Notes, Investigation, Xactimate, Property Claims, Water Damage, Adjusters, Claims Investigations, Fraud, Subrogation, Insurance, Property, Property
Education
Central Washington University
Bachelor of Arts (BA), Law and Justice
Crawford & Company 2008 - Present
Western Building Materials November 2004 - August 2008
Skills
Property & Casualty..., International Claims..., Xactimate, Sketching, Commercial Claims, Business Ethics, Property Damage, Digital Photography, Estimating, Claims Resolution, Claims Handling, Microsoft Word, Microsoft Excel, Communication, Adobe, PDF Creator, Liability Analysis, Property Claims, Claims Management, Insurance, Commercial Insurance, General Insurance, Claim
Education
California State University-Fresno 2001 — 2004
Bachelor's degree, History
Crawford & Company August 2013 - Present
Crawford & Company March 2008 - July 2013
Crawford & Company March 2005 - March 2008
Crawford & Company March 2004 - February 2005
SE Direct August 2003 - February 2004
Canada Life March 2001 - July 2003
Legacy Marketing Group June 1999 - February 2001
Skills
Business Analysis, Project Management, Microsoft Office, Social Media Marketing, Social Media, Marketing Communications, Strategic Planning, Content Management, Management, Analytics, Marketing Strategy, Leadership, Marketing, Email Marketing, SEO, CRM
Education
Berry College 1995 — 1999
Bachelor of Arts (BA), Communications: PR, Marketing, History
North Cobb High School 1991 — 1995
High School Diploma
Meemic Insurance Company January 2014 - Present
Crawford & Company February 2013 - January 2014
Allstate June 2012 - February 2013
Skills
Claims Handling, Casualty Claims, Settlement Agreements, Negotiation, Microsoft Office, Customer Service, Communication Skills
Education
Central Michigan University 2008 — 2012
Bachelor of Applied Arts, Broadcast and Cinematic Arts
Clarkston High School 2004 — 2008
Medical Care Managers, LLC April 2001 - Present
Medical Care Managers, LLC April 1996 - Present
Crawford & Company July 1986 - April 1996
Skills
Nursing, Elder Care, Workers Compensation, Managed Care, Rehabilitation, Medicare, Clinical Research, Home Care, Hospitals, Wellness, Disease Management, Healthcare, Medicine, Treatment, Health Education, Alternative Medicine, Nursing Education, Utilization Management, Care Planning, Medicaid, Public Health
Education
Chapman University 1980 — 1983
Bachelor of Science (BS), Health Services/Allied Health/Health Sciences, General
Cal State Long Beach for public health nursing
City of Missoula September 2003 - Present
Crawford & Company February 2002 - March 2003
City of Missoula May 2001 - August 2001
Missoula County - Partnership Health Center March 2000 - May 2001
Skills
Project Management, Contract Management, Procurement, Public Sector, Vendor Management, Contract Negotiation, Microsoft Office, Process Improvement, Customer Service, Microsoft Excel, Government, Negotiation, Analysis, Governance, Supply Management, Business Analysis, Purchasing, Management
Education
The University of Montana 1999 — 2001
Bachelor of Applied Science (B.A.Sc.), Recreation Resource Management
Broward Community College
Associate of Arts (A.A.), General Studies
Keiser University-Ft Lauderdale 1994 — 1995
CNA/HHA, Certified Nursing Assistant/Home Health Aid, Certification Received
Northern Adjusters, Inc. Anchorage Alaska January 2014 - Present
Crawford & Company January 1980 - Present
Pinnacle Risk Managment September 2000 - October 2010
Skills
Workers' Compensation..., Claims Handling, Insurance, Workers Compensation
Education
Carrington College-Phoenix 1980 — 1981
CMA/Certified medical assistant, Medical Office Assistant/Specialist
UPS August 2015 - Present
Crawford & Company March 2015 - July 2015
Golden Key International Honour Society August 2014 - February 2015
Clark Atlanta University November 2013 - April 2014
Clark Atlanta University November 2010 - August 2012
Skills
Social Media, Microsoft Office, Public Relations, PowerPoint, Public Speaking, Microsoft Word, Event Planning, Facebook, Research, Microsoft Excel, Press Releases, Entertainment, Social Networking
Education
Clark Atlanta University 2010 — 2014
Bachelor's Degree, Mass Media Arts, 3.64
Marsh March 2014 - Present
National Business Development Professional (seeking opp.) November 2013 - February 2014
Crawford & Company August 2006 - November 2013
GAB Robins August 2002 - August 2006
Marsh Risk & Insurance Services September 1996 - August 2002
Animation Cottage 1994 - 1996
Skills
Claims Management, Property & Casualty..., Claim, Insurance, Commercial Insurance, General Insurance, Property Damage, Brokers, Risk Management, Insurance Brokerage, New Business Development, Risk Assessment, Excess, Claim Investigation, Adjustments, Reinsurance, Inland Marine, Sales Process, Captives, Negotiation, Sales Management, Claims Handling, Claims Resolution, Workers' Compensation..., Account Management, Property Claims, Property, Homeowners, Business Development, Process Improvement, Sales
Education
California State University-Northridge
Business
BNSF Railway 2014 - Present
BNSF Railway September 2013 - 2014
Verizon October 2007 - September 2013
AT&T November 2006 - October 2007
Crawford & Company September 2005 - March 2006
United States Postal Service May 1996 - September 2005
E-Systems February 1991 - June 1994
Skills
Troubleshooting, Technical Support, Call Centers, Software Documentation, Windows XP, Windows 7, Software Installation, Help Desk Support, Computer Hardware, Logistics, Security, Visio
Education
University of North Texas 2010 — 2011
none, Accounting
Brookhaven Community College 2008 — 2010
AAS, LIberal Arts
VeriClaim, Inc. February 2014 - Present
Crawford & Company June 2012 - January 2014
Robert D. Jones Investigations January 1996 - May 2012
RGL Forensics October 1996 - April 2012
Campos & Stratis October 1983 - October 1996
KCOP-TV, Inc 1982 - 1983
Morse-Diesel, Inc 1979 - 1982
US Navy November 1976 - October 1978
Skills
Asset Tracing, Interviewing, Insurance Claims, Forensic Accounting, Investigations, Certified Fraud Examiner, Litigation Consulting, Fraud Investigations, Claim Analysis, Private Investigations, Dispute Resolution, Witness Statements, Insurance, Asset, Fraud, Personal Injury, Investigation, Claim Investigation, Background Checks, Expert Witness, CPA, Interviews, Litigation Support, Risk Management, Risk Assessment, Liability, Claim, Computer Forensics, Finance, Internal Controls, Forensic Analysis, Internal Investigations, Claims Management, Auditing, Accounting, Analysis, Property Damage, Criminal Investigations, Evidence, Due Diligence, Business Valuation, Civil Litigation, Courts, Subrogation, Workers Compensation, Product Liability, Fraud Detection, Skip Tracing, Enterprise Risk..., Legal Liability
Education
Woodbury University 1988 — 1990
International Business/Accounting
City University of New York 1972 — 1976
Accounting/Business
Xaverian H.S. 1968 — 1972
College Prep, Academic
Carl Warren & Company October 1988 - Present
Crawford & Company December 1986 - October 1988
Education
Cal State Fullerton 1982 — 1986
Bachelor's degree, Criminal justice and Sociology
Crawford & Company January 2015 - Present
Astral Brands February 2008 - January 2015
Cyber Gravity January 2014 - May 2014
The White Heart Foundation October 2013 - November 2013
Miller Zell 2007 - 2008
Pine Magazine 2007 - 2007
The Penn 2005 - 2006
Skills
Copywriting, Copy Editing, Email Marketing, Direct Marketing, Advertising, Website Copy, Promotional Writing, Press Releases, Scriptwriter, Blogging, Blog Management, Microsoft Office, Typepad, Zoomerang, Pitch Engine, AP Style, Promotions, Social Media Marketing, Marketing Copy, Screenwriter, Blogging Software, Public Relations, Marketing, Magazines, Content Development, Editorial, Social Media, Marketing Communications
Education
Indiana University of Pennsylvania 2005 — 2006
B.A., Journalism
Carnegie Mellon University 2001 — 2003
Fine/Studio Arts, General
Crawford & Company July 2013 - Present
E.A Renfroe and Company March 2007 - May 2013
Reid Jones McRorie & Williams October 2006 - August 2009
Skills
Liability, Claims Management, Commercial Lines, Claim, Casualty, Property & Casualty..., Property Damage, Xactimate, Subrogation, Property Claims, Adjusters, Claim Investigation, Claims Handling, Loss Adjusting, Insurance Adjusting, Commercial Insurance
Education
Butler Community College 2003 — 2004
Cisco Certified Network Administration
Veterans Administration Medical Center January 2013 - Present
Ghana Make A Difference June 2012 - Present
Hewlett Packard August 2003 - September 2012
Hewlett-Packard August 1999 - July 2003
Hewlett-Packard August 1994 - August 1999
Crawford & Company January 1991 - July 1994
St. Alphonsus Regional Medical Center May 1986 - August 1988
Skills
Account Management, New Business Development, Program Management, Team Leadership, Strategic Planning, Project Management, Negotiation, Solution Selling, Contract Negotiation, Service Delivery, Customer Experience, Healthcare Management, Healthcare Industry, Healthcare Consulting
Education
University of Washington 1988 — 1990
Master of Science, Occupational Health and Safety Nursing
Boise State University 1983 — 1988
BS, Science/Nursing
Brigham Young University 1976 — 1977
Gordmans January 2011 - Present
Mary Kay, Inc. April 2007 - Present
Amerisafe, Inc. December 2008 - April 2009
Amerisafe, Inc. March 1999 - April 2009
United Companies Funding April 1998 - November 1998
Crawford & Company November 1992 - April 1998
Skills
Administrative..., Customer Service, Workers Compensation, Insurance, Marketing, Teamwork, Sales
Education
Century College 2009 — 2010
Awarded Administrative and Supervisory Phase I / Phase II Certificates
Minneapolis Business College 1988 — 1989
Travelers July 2007 - Present
Travelers January 2001 - July 2007
Travelers December 1999 - January 2001
Travelers October 1997 - November 1999
Crawford & Company October 1990 - October 1997
Skills
Property & Casualty..., Liability, Commercial Insurance, Casualty, Insurance, Claims Management
Education
University of West Florida 1983 — 1986
Bachelor's degree, Management and Marketing
Chipola College 1981 — 1983
Associates, Business
Nationwide Insurance September 2014 - Present
Nationwide Insurance May 2013 - September 2014
Crawford & Company 2012 - May 2013
Grange Insurance 2004 - 2012
Grange Insurance 2001 - 2004
Motorists Insurance Group 1995 - 2001
Motorists Insurance Group 1993 - 1995
Skills
Insurance, Customer Service, Liability, Claims Management, Property, Homeowners, Commercial Insurance, Recruiting, Casualty Claims, Property & Casualty..., Teamwork, Team Building, Claims Resolution, Training, Conflict Resolution, Engagement, Presentations, Public Speaking, Claims, VOC, Voice of the Customer, Coaching, Negotiation, Project Delivery, Estimating, Property Damage, Physical Damage, Risk Management, Operations Management, Interviewing Skills, Internal Audit, Quality Auditing, Call Copy, Business Continuity, Catastrophe, Professional Liability, Claim
Education
Bowling Green State University
Bachelor of Business Administration (BBA), Insurance
Cleveland State University
Master of Business Administration (MBA), Business Administration and Management, General
Chartered Property Casualty Underwriters (CPCU)
CPCU Designation, Insurance
VeriClaim, Inc. January 2013 - Present
VeriClaim, Inc. May 2007 - Present
Crawford & Company 1998 - 2007
Skills
Claim, Claims Management, Property & Casualty..., Liability, Property Damage, Insurance, Commercial Lines, Liability Analysis, Legal Liability, Subrogation, General Insurance, Commercial Insurance, Claim Investigation, Casualty, Casualty Insurance, Property Claims, Professional Liability
Education
Broome Community College 1983 — 1985
Civil Drafting and Civil Engineering CAD/CADD
C3 Group LLC October 2009 - Present
Encuentros Leadership 2003 - 2013
MiraCosta College 2000 - 2008
Crawford & Company 1993 - 1995
Skills
Blogging, Social Media, Marketing, Photography, Nonprofits, Entrepreneurship, Research, Web Marketing, Freelance Writing, Fashion, Public Speaking, Event Planning, Time Management, Teaching, Customer Service, Higher Education, Event Management, Fundraising, Project Management, Qualitative Research, Social Networking, Community Outreach, Editing, Online Marketing
Education
CSU Chico 2005 — 2008
Bachelor's Degree, Social Science and Career and Life Planning
Catholic Mutual Group January 2013 - Present
Catholic Mutual Group September 2009 - January 2013
Intercare Insurance Services January 2001 - September 2009
Crawford & Company August 1998 - December 2000
Skills
Insurance, Risk Management, Liability, Commercial Insurance, Casualty, Claim, Workers Compensation, Property & Casualty..., Outlook, Microsoft Word, Microsoft Office, Claims Management, Umbrella Insurance, Property Damage, Financial Risk, Liability Analysis, Recruiting, Professional Liability, Litigation, Account Management, Term Life Insurance, Casualty Claims, Auto Claims, Subrogation, Large Loss, Claims Handling, Policy, Adjusters, Workers' Compensation..., Legal Liability, Commercial Lines, Third Party Liability, Product Liability, Automobile Liability, Underwriting, Brokers, Reinsurance, Team Building, AIC, Insurance Adjusting, Life Insurance, General Insurance, Customer Service, Microsoft Excel, D&O, Excess & Surplus Lines, Litigation Management, Insurance Law, Claim Investigation, Certified Playground...
Education
Central Washington University 1992 — 1996
BS, Loss Control Management
Lone Oak Vocational Consulting LLC January 2007 - Present
Campbell & Associates LLC July 2001 - December 2006
Crawford & Company November 1990 - July 2001
Skills
Litigation, Claim, Workers Compensation, Insurance, Medical Malpractice, Personal Injury, Nonprofits, Claims Management, Workers' Compensation..., Subrogation, Claim Investigation, Disability Management, Vocational..., Vocational Education, Disabilities, Case Management, Case Managment, Vocation, Caseload Management, Case Management Services, Social Security..., Rehabilitation..., Career Assessment, Job Analysis
Education
Bowling Green State University 1985 — 1990
Master of Rehabilitation Counseling, Vocational Rehabilitation Counseling/Counselor, Graduated summa cum laude
Carroll College 1981 — 1985
Bachelor of Science (BS), Social Work and Sociology, Graduated summa cum laude
Various Continuing Education Seminars
Crawford & Company 1998 - 2012
Skills
Property & Casualty...
Education
California State University-Los Angeles 1971 — 1973
Bachelor's degree, Psychology
Pacific School of Law
Independent September 2010 - Present
Regional Reporting, Inc. 2014 - 2014
Regional Reporting, Inc. 2014 - 2014
Crawford & Company April 2005 - August 2010
Vericlaim 2000 - 2001
Skills
Maritime, Risk Management, Transportation, Liability, Claim, Maritime Operations, Freight, Casualty, Commercial Lines, Legal Liability, Litigation Management, General Insurance, Claims Management, Insurance, Risk Assessment
Education
Calumet College of Saint Joseph
Crawford & Company September 2014 - Present
E.A. Renfroe April 2011 - Present
Pilot Catastrophe Service February 2011 - Present
Allstate Insurance February 2000 - June 2010
Allstate Insurance Company January 1995 - January 2000
Allstate Insurance Company January 1992 - January 1995
Allstate Insurance Company January 1988 - January 1992
US Army January 1983 - January 1986
Skills
Claim, Property & Casualty..., Customer Service, Insurance, Training, Liability, Team Building, Subrogation, Liability Analysis, Claims Management, Property Damage, Commercial Lines, Legal Liability, Claim Investigation, Casualty, Commercial Insurance, Claims Handling, Accident, Property Claims, General Insurance, Auto Claims, Claims Resolution, Casualty Insurance
Education
California Polytechnic State University
Bachelor of Science, PE and Health
Boston University
Self - Employed 2008 - 2009
Marsh July 2007 - March 2008
MARSH USA INC July 2007 - March 2008
LIBERTY MUTUAL GROUP January 1997 - January 2007
Crawford & Company January 1986 - January 1997
Crawford & Company January 1984 - January 1986
Chicago office January 1982 - January 1984
IMARC, (Injury Management and Rehabilitation Corporation) January 1978 - January 1984
San Francisco office January 1979 - January 1982
San Francisco office January 1978 - January 1979
Education
San Francisco State University 1973 — 1975
Secondary Ed, Education
San Francisco State University, San Francisco
ASSOCIATE, RISK MANAGEMENT (ARM)
California State University-Los Angeles
BACHELOR OF ARTS, POLITICAL SCIENCE
AseraCare 2013 - Present
On Call Clinicians, Inc. and OCC Partners 2012 - Present
Sister Kenny Institute of Rehabilitation 2009 - 2013
Medical Advanced Pain Specialists June 2006 - September 2009
Minnesota Department of Health Child & Teen Checkups Program 1999 - 2006
minnesota association of occupational health nurses 1987 - 1999
Crawford & Company 1985 - 1988
Hennepin and Metropolitan Medical Centers 1980 - 1985
Skills
Treatment, Acute Care, Nursing, Pain Management, Psychology, Healthcare, Medicine, Clinical Research, Hospitals, Microsoft Word, Customer Service, Nurse Practitioners, Surgery, Rehabilitation, Program Development, Case Managment, Nursing Education, Healthcare Management, Patient Education, Inpatient, EMR, Palliative Care, Disease Management, Managed Care, Health Education, Medicare, Board Certified, Nursing Management, Health Promotion, Chronic Illness, Patient Advocacy, Epic Systems, Community Health, Medicaid, Home Care, EHR, Healthcare Consulting, HIPAA, Cpr Certified, Elder Care, BLS, Critical Care, ACLS, Public Health, Quality Improvement, Case Management
Education
Metropolitan State University 2005 — 2007
MSN, Nursing
University of Minnesota-Twin Cities 1990 — 1992
Certification occupational health, Public Health
Cardinal Stritch University 1988 — 1990
Masters in Healthcare Management
Minnesota State University, Mankato 1983 — 1985
MSN, Nursting
Shive-Hattery April 2015 - Present
MidAmerican Energy Company March 2011 - August 2012
MidAmerican Energy Company November 2009 - March 2011
MidAmerican Energy Company March 2007 - November 2009
Chartis (Formerly AIG Claims) August 2004 - May 2006
Professional Staffing Services 1997 - 2000
Crawford & Company 1995 - 1997
Skills
Architectural Design, AutoCAD Architecture, Revit, Hand Drafting, Drafting, Construction Cost..., Building Materials, Map Production, Account Management, Building Relationships, Project Management, Service Coordination, Client Liaison, Construction Liability, Negotiation, Litigation Management, Research, Data Analysis
Education
Des Moines Area Community College 2014 — 2015
Associate of Arts and Sciences (AAS), Architectural Engineering Technologies/Technicians
Bradley University
Bachelor's degree, Criminal Justice; Minors: Sociology & Political Science
Des Moines Area Community College
Interior Design/Art
Eastern Iowa Community College District
AA, Office Management/Art
Capitol Legal Investigations, Inc. March 1995 - Present
Pacific Legal Investigations, Inc. July 1993 - March 1995
Knutson Auto Recovery, Patrick K. Willis & Company June 1989 - December 1993
Self-Employed, A-1 Process Serving June 1986 - December 1993
Crawford & Company September 1987 - August 1988
L A Walker 1980 - 1983
L A Walker 1980 - 1983
Skills
Criminal Law, Background Checks, Litigation Support, Private Investigations, Courts, Civil Litigation, Evidence, Claim, Investigation, Trials, Executive Protection, Internal Investigations, Criminal Investigations, Fraud, Liability, Skip Tracing, Personal Injury, Surveillance, Enforcement, Workers Compensation, Interviews, Litigation, Forensic Analysis, Criminal Justice, Asset Protection, Interrogation
Education
California Lutheran University
Bachelor of Science (BS), Public Relations
Ashley Risk Management Services Inc. April 2010 - Present
Livermore & Associates, Inc. August 1997 - December 2011
Superior National August 1993 - August 1997
Crawford & Company April 1987 - August 1993
Skills
Claims Management, Settlement Expert, Litigation Management, Operational Risk..., Auditing, Inventory Reduction..., Conflict Resolution, Workers Compensation, Management, Insurance, Property & Casualty..., Liability, Employee Benefits, Training, Workers' Compensation..., Policy, Risk Management, Claim Investigation, Legal Research, Claim, Legal Liability, Liability Analysis, Professional Liability, Subrogation, Reinsurance, Excess, Accident, Commercial Lines, Commercial Insurance, Casualty, Captives, Employment Practices...
Education
Concord Law School - Kaplan University 2006 — 2010
Juris Doctor, Law
California Southern Law School aka Citrus Law School 2004 — 2004
California State University-San Bernardino 2003 — 2004
Bachelor of Science, Health Administration and Planning
Crawford & Company February 2015 - Present
American Technologies Inc. January 2013 - January 2015
Roger CPA Review June 2012 - January 2013
Clayton November 2008 - March 2012
Marriott ExecuStay April 2008 - November 2008
Leading Apartments January 2006 - March 2008
Oakwood Worldwide January 2005 - January 2006
Fourmidable January 2002 - January 2005
Skills
Corporate Housing, Property Management, Market Planning, Solution Selling, LIHTC, Property Marketing, Sellers, Business Development, Marketing, Relocation, Cold Calling, Apartments, Account Management, Sales Presentations, Trade Shows, New Business Development, Event Planning, Sales, Human Resources, Training, Management, Customer Service, Negotiation, Leadership, Employee Benefits, Email Marketing, Real Estate, Recruiting, Selling, Sales Process, Contract Negotiation, Customer Satisfaction, Sales Management, Team Building, Sales Operations, Time Management, Customer Retention, Insurance, Start-ups, Budgets, Marketing Strategy, Strategic Planning, Competitive Analysis, Program Management, Salesforce.com, Pricing, Social Networking, CRM, Hiring, Market Research
Education
Allied School of Real Estate 2011 — 2011
Real Estate, Texas Real Estate
Central Michigan University
Business
Middleton Real Estate Training 2003 — 2003
Real Estate, Michigan Real Estate
Rose State College
Legal Studies
RIMS 1996 - Present
Shelter Island Risk Services June 1994 - Present
Gallagher Bassett 2005 - 2010
Crawford & Company 1986 - 1994
Risk Sciences Group 1980 - 1994
Anistics 1974 - 1980
Skills
Risk Management, Statistics, Risk Assessment, Financial Risk, Insurance, Analytics, Claim, Employee Benefits, Enterprise Risk..., Property & Casualty..., Mathematical Modeling, Change Management, Public Speaking, Analysis, Workers Compensation, Reinsurance, Claims Management, Liability, Operational Risk..., Underwriting
Education
Fordham University School of Law 1974 — 1978
JD, Corporate Law
New York University 1968 — 1971
MBA, Quantitative Methods
Case Western Reserve University
Crawford & Company October 2013 - Present
American Technologies, Inc. July 2012 - September 2013
Cunningham Lindsey December 2012 - December 2012
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Public Speaking, Strategic Planning, Claims Handling
Education
Bridgewater State University 2007 — 2011
Biology/Biological Sciences, General
Woburn High School 2004 — 2007
Solo Law Practice December 2012 - Present
Crawford & Company 2005 - 2009
AIG 2003 - 2005
Skills
Subrogation, Property Damage, Claim, Liability, Claims Management, Liability Analysis, Property & Casualty..., Legal Liability, Casualty, Insurance, Claim Investigation, Claims Handling
Education
Capital University Law School 2009 — 2012
JD, Law
Purdue University 1995 — 1999
Bachelor of Arts (BA), Communication, General
Crawford & Company February 2013 - Present
JCPenney June 2007 - May 2012
CompUSA 2002 - 2007
Skills
Coaching, Sourcing, Training, Time Management, Motivation, Result Oriented, Sales Management, Profit Maximization, Logistics, Project Management, Sense Of Urgency, Leadership, Recruiting, Customer Service
Education
Bryant University 2005 — 2008
BS, Marketing
Community College of Rhode Island 2003 — 2005
Associate of Science, General Business Administration
Hostetler Healthcare Solutions August 2001 - Present
Hostetler Healthcare Solutions August 2001 - Present
Crawford & Company 1987 - 2001
Skills
Managed Care, Medicare, Workers Compensation, Claim, Claims Management, Process Improvement, Case Managment, Nursing, Liability, Healthcare, Litigation, Medical Records, Home Care, Health Insurance, Training, Insurance, Employee Benefits
Education
Case Western Reserve University 1976 — 1981
BSN, Nursing
University of Cincinnati 1976 — 1977
undergraduate studies
AFCO Credit Corporation July 2015 - Present
York Risk Services Group January 2010 - May 2015
Marsh Inc. July 2007 - March 2008
Liberty Mutual April 1997 - May 2007
Crawford & Company 1984 - 1997
Skills
Insurance, Workers Compensation, Claims, Risk Management, Customer Relations, Analytics, Casualty, Commercial Lines, Customer Service, Supervisory Skills, Problem Solving, Sales Management, Negotiation, Excel, New Business Development, Coaching, Claim, Sales, Management, Strategic Planning, Business Development, Underwriting, Property & Casualty..., Legal Liability, Liability, Claims Management, Captives, Commercial Insurance, Professional Liability, Reinsurance, Employment Practices..., Litigation Management, D&O, Subrogation, Excess, Liability Analysis, Umbrella Insurance, Claim Investigation, General Insurance, Microsoft Excel, Employee Benefits, Health Insurance, Inland Marine, Casualty Insurance
Education
San Francisco State University 1973 — 1974
Sec. Educ, Education, 3.5
California State University-Los Angeles 1968 — 1970
BA, Political Science
Crawford & Company March 2009 - Present
CIBC July 2008 - March 2009
Edward Jones October 2007 - June 2008
Enterprise Rent-A-Car August 2007 - November 2007
Enterprise Rent-A-Car August 2006 - August 2007
Enterprise Rent-A-Car July 2005 - August 2006
Education
Cape Breton University 2000 — 2004
BA, Psychology
Leidos (formerly SAIC) November 2006 - Present
24 Hour Fitness April 2002 - November 2006
Crawford & Company June 1998 - March 2002
Macy's West August 1995 - March 1998
Skills
Insurance, Risk Management, Commercial Insurance, Claims Management, Property & Casualty..., Liability, Enterprise Risk..., Risk Assessment, General Insurance, Litigation Management, Financial Risk, Claim, Workers Compensation, Professional Liability, Risk Analysis, Analysis, Investigation, Mergers & Acquisitions, Operational Risk..., Executive Management, Fraud, Policy, Private Investigations, Reinsurance, Process Improvement, Sarbanes-Oxley Act, Business Continuity, Auditing, Brokers, Legal Liability, Claim Investigation
Education
California State University-San Marcos - College of Business Administration 2005 — 2007
MBA, Business Administration
San Diego State University-California State University 1993 — 1996
BA, Liberal Arts - Spanish
Universidad Complutense de Madrid 1994 — 1995
Liberal Arts
University of San Diego 1989 — 1991
Crescenta Valley High School 1986 — 1987
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Lincoln High School 1983 — 1987
American Air Filter January 2010 - Present
BIg Tex Ford May 2007 - December 2009
Interstate Brands Corporation January 2005 - April 2007
Dallas Area Rapid Transit July 1996 - November 2004
Crawford & Company October 1989 - July 1996
Skills
Workers Compensation, Performance Management, Organizational..., Lean Manufacturing, Process Improvement, Continuous Improvement, Employee Relations, Manufacturing, Strategic Planning, Negotiation, Problem Solving, Team Building, Operations Management, Excel, PowerPoint, Start-ups, HRIS, Administration, Change Management, Compensation, Word, Budgeting, Business Strategy, Planning, Customer Relations, Contract Negotiation, Benefits Administration, Restructuring, Accounting, Labor Relations, Team Management, Benefits, Strategy Development, Analysis, Talent Management, Policy, Talent Acquisition, Business Planning, Outsourcing, Succession Planning, Employment Law, Coaching, Deferred Compensation, Employee Benefits, New Hire Orientations, Recruiting, Training
Education
Northwood University-Texas 2011 — 2015
Currently attending, BBA - Business Managment
Cedar Valley College
Minden High School
High School Diploma, General Studies
Everest Consultants June 2015 - Present
Fayetteville-Manlius School District July 2013 - Present
AccessCNY February 2015 - May 2015
AccessCNY (formally TLS/Enable) August 2014 - February 2015
Enable/TLS April 2014 - August 2014
Enable and Transitional Living Services October 2012 - April 2014
Transitional Living Services April 2010 - October 2012
Arc of Onondaga March 2009 - March 2010
Crawford & Company 1989 - 2000
Skills
Nonprofits, Leadership, Community Outreach, Public Speaking, Case Management, Fundraising, Event Planning, Program Management, Teaching, Management, Grants, Microsoft Office, Policy, Training, Social Services, Customer Service, Program Development, Strategic Planning, Leadership Development, Presenter, Grant Writing, Community Development, Crisis Intervention, Volunteer Management, Organizational..., Staff Development
Education
Columbia College
Bachelor of Arts (BA), Humanities/Humanistic Studies and English (Dual), 3.8 GPA
Bryant and Stratton College
Associate of Arts and Sciences (AAS), Business Administration
State University of New York College at Oswego 1987 — 1989
Syracuse University
Master of Arts (M.A.), Human Service Counseling
naviHealth, Inc. February 2014 - June 2014
Encore Unlimited January 2001 - January 2014
Allegro August 1999 - January 2001
Crawford & Company January 1998 - August 1999
Luther Hospital 1994 - 1998
Victory Medical Center 1993 - 1995
Hannah M. Rutledge Home for the Aged 1991 - 1993
Heyde Health Systems 1991 - 1991
Heyde Health Systems 1987 - 1991
TG & Y 1984 - 1985
Skills
Nursing, Hospitals, Healthcare, Cpr Certified, Case Management, Insurance, Occupational Health, Research, Public Speaking, Outlook, Mentoring, Microsoft Office, Excel, Analysis, Teamwork, Writing, Team Building, Personal Injury, Case Managment, Managed Care, Microsoft Excel, Medicare, Medical/Surgical, Medicaid, Medical Case Management, Certified Case Manager, Home Care, Medicine, Utilization Review, Disability Management, Healthcare Management, Telemetry, Traumatic Brain Injury, Medical Malpractice, Legal Consulting, Workers' Compensation...
Education
Chippewa Valley Technical College 1989 — 1991
Legal Nurse Consultant, Legal Nursing, 4.0
Chippewa Valley Technical College 1989 — 1991
Associate's degree in Nursing, Registered Nursing/Registered Nurse, 3.8
McKinney ISD January 2005 - July 2015
Crawford & Company January 1994 - June 1995
Cleary Gottlieb Steen & Hamilton LLP May 1992 - December 1994
US Army September 1986 - March 1992
Skills
CPR Instructor Certified, Texas Hearing and..., National Certification..., Nursing Documentation, Nursing, Healthcare, School Nursing, Informatics, Registered Nurses, Nursing Education, Pediatric Nursing, Medical Case Management, Cpr Certified, Emergency Nursing, Community Health, Preventive Medicine, Employee Wellness..., Public Health, Occupational Health, Hospitals, Case Management, Treatment, CPR Certified
Education
University of Maryland Baltimore County 2014 — 2016
Post Master Certification in Nursing Informatics, Nursing Informatics
Brenau University 1987 — 1989
MBA, Business Administration
University of Rhode Island 1982 — 1986
BSN, Nursing
Serco February 2014 - Present
Sitel September 2009 - April 2013
Todays Office Professionals March 2009 - July 2009
Merrill Lynch July 2007 - March 2009
RS&H October 2006 - July 2007
Washington Mutual October 2002 - September 2006
Crawford & Company July 1999 - November 2002
Skills
Recruiting, Human Resources, Applicant Tracking..., Interviews, Training, Employee Relations, Sourcing, Personnel Management, Leadership, Management, Employee Benefits, Hiring, Benefits Administration, New Hire Orientations, Executive Search, Taleo, Employee Engagement, Workforce Planning, Screening, Internet Recruiting, Onboarding, Screening Resumes, Employee Training, Payroll, Performance Management, FMLA, Talent Acquisition, Coaching, Strategy, Vendor Management, Technical Recruiting, College Recruiting, Succession Planning, HR Policies, Temporary Placement, Talent Management, Cold Calling, Deferred Compensation, Benefits Negotiation, Staffing Services, Employer Branding, HRIS, Career Counseling, Financial Services, Personal Financial..., Team Building, Customer Service, Leadership Development, Call Centers, Organizational...
Education
Central Michigan University 2015 — 2016
Master’s Degree, Human Resources Administration
University of North Florida 1995 — 2004
Bachelor's in Business Administration, Management
AIM Consulting Group August 2014 - Present
SeaBright Insurance Company February 2002 - August 2014
Crawford & Company 2000 - June 2001
Skills
Vizio, Excel Dashboards, PowerPoint, Business Analysis, Visio, Analysis, Process Improvement, Insurance, Vendor Management, Business Process, SDLC, Microsoft Office, Project Management
Education
City University of Seattle 2003 — 2006
Bachelor of Arts (BA), Psychology, 3.8
Crawford & Company February 1990 - Present
National Bank of Georgia/First American Data Services 1985 - 1990
Liberty Life Insurance 1980 - 1985
Skills
Application Development, Documentation, Lotus Notes, Troubleshooting, LotusScript, Lotus Domino, Blackberry Enterprise..., Lotus, Business Analysis, SQL, Active Directory, Disaster Recovery, Blackberry, Windows, SharePoint, IBM iSeries, IT Operations, Integration, Software Development, Software Documentation, IT Service Management
Education
Clemson University 1976 — 1981
B.A., Psychology, Mathematics
Boston University 1975 — 1976
Lighthouse Software Solutions March 2015 - September 2015
Best Buy October 2014 - March 2015
SapientNitro 2012 - 2014
InSite Software Solutions 2010 - 2012
TTSP, NCJW, MHEP, NCJW 2001 - 2012
Embark.com 1996 - 2001
Crawford & Company 1992 - 1996
Monitor Group 1990 - 1992
Prime Touch 1988 - 1989
Sheraton 1986 - 1987
Skills
Affordable Care Act, Project Management, Business Analysis, Client Management, CRM, Business Process, Cross-functional Team..., Process Improvement, Start-ups, Training, Product Management, Management Consulting, Change Management, Management, Database Administration, ConnectWise, Analytical Skills, Software Project..., B2C, B2B, Business Planning, New Business Development, Sales, Product Development, Business Writing, Collaborative Problem..., Strategic and..., Client-centric Approach, Team Leadership, PMP, Creative Thinker, Results Oriented, Self-starter, Problem Analysis and..., Excellent..., Consultative Approach, Success Driven, Executive Level..., Political Acumen, Goal Oriented, Systems Conversion and..., Leadership, Business Development
Education
Boston University
BA in Philosophy and Political Science, Magma Cum Laude, Dean’s List, Cumulative GPA 3.91
Auburn University/Watermark Learning 2012 — 2012
Certificate, Business Process Management
Brandeis University
3.84
Porter Gaud
Lifematters April 2015 - Present
Ebix January 2011 - October 2014
Crawford & Company June 2009 - December 2010
Private Homecare July 2007 - May 2009
Skills
Customer Service, Microsoft Office, Account Management, Sales, Microsoft Excel, Marketing, Strategic Planning, Outlook, Event Planning, PowerPoint, Microsoft Word, Project Management, Social Media, Marketing Strategy, Public Speaking, Process Improvement, Social Media Marketing, Data Analysis, Recruiting, Leadership, Training, Social Networking
Education
California State University-Los Angeles 2003 — 2007
Bachelor of Science (B.S.), Kinesiology and Exercise Science
Crawford & Company April 2015 - Present
Worley Catastrophe response LLC September 2014 - March 2015
State of Florida December 2013 - September 2014
Green Earth Dry Cleaners Inc August 2005 - June 2013
Skills
Accounting, Customer Service, Customer Relations, Customer Retention, Marketing Strategy, Management, Team Building, Retail, Microsoft Excel, Microsoft Office, Sales, Leadership, Marketing, Strategic Planning, Sales Management, Microsoft Word, Negotiation, Account Management, Time Management, Customer Satisfaction, Public Speaking, Claim, Claims Management, Property
Education
Sacred Heary University 1984 — 1986
BS, Business Administartion
Community College of the Air Force 1980 — 1984
Associate's degree, Human Resources Management/Personnel Administration, General
Bullard-Havens Technical High School 1976 — 1980
high school diploma, Automobile Engineering
McGriff, Seibels & Williams August 2011 - Present
Tokio Marine Management, Inc. 2005 - July 2011
State of Georgia, Department of Administrative Services April 2002 - February 2005
Crawford & Company September 1986 - April 2002
Skills
Workers Compensation, Account Management, Claims Management, Commercial Litigation, Personnel Supervision, Personnel Development, Speaking Engagements, Conference Speaking, Casualty, Risk Management, Insurance, Claim, Personal Development, Program Management, Healthcare, Public Speaking, New Business Development, Management, Legal Liability, Training, Liability, Budgets, Professional Liability, Commercial Insurance, Property & Casualty..., Reinsurance, Casualty Insurance
Education
Clark Atlanta University 1981 — 1985
Bachelor of Science, Biology
Fireman's Fund Insurance Company April 2001 - June 2015
Crawford & Company January 1992 - March 1995
Skills
Performance Management, Training Delivery, Organizational..., Leadership Development, Performance Consulting, Organizational Design, Instructional Design, Change Management, E-Learning, Business Analysis, Vendor Management, Employee Benefits, Business Process..., Leadership, Customer Service, Property & Casualty..., Training, Team Building, Process Improvement
Education
California State University-Chico 1989 — 1991
Bachelor's Degree, Business Adminstration
California State University-Long Beach 1987 — 1989
Business Administration and Management, General
Crawford & Company May 2005 - Present
CPCU Society September 2011 - May 2013
Regulatory & Legislative Interest Group Committee of the CPCU Society September 2010 - March 2013
Securities & Insurance Licensing Association 2010 - December 2012
Atlanta Chapter CPCU Society July 2011 - June 2012
Atlanta Chapter CPCU Society June 2010 - July 2011
CPCU Society 2008 - 2010
CPCU Society 2007 - 2010
Atlanta Chapter CPCU Society 2005 - 2009
Crawford & Company June 1998 - May 2005
Skills
Regulatory Compliance, Claims Management, Claims Training, Compliance, Auditing, Litigation, Adjusters, Claim, Insurance, Casualty, Property & Casualty..., Liability, Workers Compensation, CPCU, Health Insurance, Legal Liability, Risk Management, Reinsurance, Underwriting, Litigation Management, Commercial Insurance, Training, Brokers, Professional Liability, Subrogation, Commercial Lines, Property Damage, General Insurance
Education
Boston University - School of Management 2004 — 2005
MS, Insurance Management
Francis Marion University 1976 — 1980
B.S., Biology/Political Science, Cum Laude
Willis May 2013 - Present
Lockton Companies March 2006 - April 2013
Chubb Services Corporation 1998 - 2007
Claims Unlimited 1991 - 1996
Crawford & Company 1989 - 1991
Skills
Property & Casualty..., Workers Compensation, Insurance, Claims Management, Commercial Insurance, Brokers, Professional Liability, Underwriting, Liability, Casualty, Legal Liability, Insurance Law, Product Liability, Claim, Reinsurance, Commercial Lines, Employment Practices..., Casualty Insurance, Excess, General Insurance
Education
California State University-Northridge
BS, Business / Economics
Pasadena City College
AA, Humanities
La Canada High School
HarenLaughlin Restoration January 2011 - Present
Crawford & Company April 1991 - December 2010
Skills
Commercial Insurance, Property & Casualty..., Claims Management, Claim, Insurance, Small Business, Workers Compensation, Liability, Property Damage, General Insurance, Casualty, Management, Restoration, Underwriting, Legal Liability, Commercial Lines, Casualty Insurance
Education
California State University-Fullerton, Mihaylo College of Business and Economics 1983 — 1987
BA, Finance
Munsch Hardt Kopf & Harr, PC October 1994 - Present
Crawford & Company June 1993 - October 1994
WRS Group Ltd 1992 - 1993
Skills
Accounts Receivable, Outlook, Litigation Support, Legal Research
Education
Cedar Valley College
Associate's Degree, Associates in Business
Zenith Insurance Company (United States) August 2000 - Present
Health Direct Inc April 1999 - August 2000
Crawford & Company November 1996 - March 1999
Healthsouth Sea Pines Rehabilitation Hospital October 1989 - November 1996
Skills
Leadership, Healthcare, Training, Team Building, Microsoft Office, Microsoft Excel, Certified..., Certified Case Manager, Certified Legal Nurse..., Medical Case Management
Education
City University of New York City College
Bachelor of Science (BS), Registered Nursing/Registered Nurse
NCR Corporation August 2015 - Present
Crawford & Company February 2013 - August 2015
The Tricycle Agency October 2010 - August 2015
Johns Creek Chamber of Commerce Business After Hours February 2010 - July 2010
the MAVERICK group September 2007 - October 2009
TPC Sugarloaf March 2006 - May 2007
Olives Restaurant W Hotel Union Square 2002 - 2003
Skills
Event Planning, Event Management, Marketing, Trade Shows, Social Media Marketing, Relationship Marketing, Advertising, Customer Service, Creative Direction, Graphic Design, Corporate Events, Public Relations, Hospitality, Leadership, Strategy, Management, Direct Marketing, Email Marketing, Fundraising, Integrated Marketing, Marketing Communications, Social Networking, Online Marketing, Time Management, Online Advertising, Press Releases, Marketing Strategy, Social Media
Education
City University of New York-Hunter College 1995 — 1998
Media Studies, English, Media Studies, Sociology
The University of Georgia 1990 — 1994
Communications
Roswell High School 1986 — 1990
Dixie South Student Housing May 2010 - Present
Crawford & Company November 2009 - Present
ArrowStar Construction August 2007 - August 2009
ArrowStar Construction November 2005 - August 2009
Ellsworth Paulsen Construction May 2004 - November 2005
Farrell Contractors July 2003 - October 2003
Bougus Basin Ski Resort November 2001 - April 2002
Skills
Construction, Project Management
Education
Boise State University 2000 — 2002
General, Communications, Education
Timberline Highschool 1998 — 1999
Boise Highschool 1996 — 1998
Crawford & Company January 2009 - Present
inVentiv Health January 2004 - December 2008
Management Computer Systems 2002 - 2003
Hewlett-Packard 1998 - 2001
Skills
Microsoft SQL Server, SQL, Data Warehousing, Technical Support, Software Development, PL/SQL
Education
Bloomfield College 1996 — 2000
Bachelor of Science, Computer Information Systems
Crawford & Company December 2008 - Present
SunTrust Bank May 1997 - June 2008
First Union National Bank June 1990 - April 1997
Skills
Financial Statements, Accounting, Fund Accounting, Expenses, Spreadsheets, Account Reconciliation, GAAP, General Ledger, Financial Reporting, Internal Controls, US GAAP, Finance
Education
Central Piedmont Community College 1988 — 1990
AS, Accounting
University of South Carolina-Columbia 1982 — 1986
BS, Business Administration
URAC 2005 - Present
Crawford & Company November 1992 - Present
Broadspire 1992 - Present
Kemper National Services 1992 - 2000
Kemper National Services 1997 - 1999
Kemper National Services 1992 - 1994
Skills
Compliance, Utilization Management, Case Management, Nursing, Process Improvement, Medical Management, Data Interpretation, Re-engineering, Healthcare Management, Healthcare, Workers Compensation, Managed Care, Insurance, Health, Disability Management, Case Managment, Physicians, Medical Case Management, Data Analysis, Management, Medicare, Quality Improvement, HIPAA, Utilization Review, Leadership, Claim, Clinical Research, Healthcare Information..., Workers' Compensation..., Disease Management, Medicine, EHR, Claims Management, PPO, Program Management, Medicaid, Healthcare Consulting, Provider Relations, Health Insurance, EMR, Hospitals, Subrogation, Medical Records, HMO, Healthcare Industry, Claim Investigation, Certified Case Manager, Health Policy, Claims Resolution, Long-term Care
Education
University of Phoenix 2006 — 2008
MBA, Business
Florida Atlantic University 1994 — 1997
BHS, Health Administration
Broward College 1984 — 1985
AS, Nursing
Rainier Case Management September 1997 - Present
Crawford & Company 1992 - 1997
Education
Central Washington University
Bachelor of Science (BS), Sociology
Crawford & Company 2011 - Present
Farmers Insurance October 2001 - September 2011
Skills
Team Building, General Insurance, Claim, Professional Liability, Property Damage, Casualty, Commercial Lines, Litigation Management, Public Speaking, Workers Compensation, Legal Liability, Management, Claims Management, Marketing, Commercial Insurance, Strategic Planning, Property & Casualty..., Claim Investigation, Liability, Leadership, Policy, Microsoft Office, Customer Service, Subrogation, Negotiation, Liability Analysis
Education
California State Polytechnic University-Pomona 1982 — 1985
BA, Liberal Studies Engineering
University of Central Florida December 2014 - Present
Pasco-Hernando State College 2014 - Present
UNIVERSITY OF SOUTH FLORIDA 2012 - 2014
Crawford & Company 2012 - 2014
State Farm 2012 - 2013
The Hartford 2002 - 2010
New York State Insurance Department/Liquidation Bureau 2001 - 2002
Skills
French, Administration, Insurance, Litigation, Public Speaking, Workers Compensation, Negotiation, Liability, Data Analysis, Claim Investigation, Management, Literary research, French literature, Property Damage, No fault, Total loss, Licensed FL Claims..., Handle FL, NC, SC, AL,..., Time Management, Teaching, Curriculum Design
Education
University of South Florida
Master of Arts (M.A.), French Language and Literature & ESOL/Foreing Language Education
Université Paris-Sorbonne
Study Abroad -, Phonetics, French Language and Civilization
Borough of Manhattan Community College
Associate of Arts (A.A.), Business Administration
Crawford & Company September 2014 - Present
EarthLink February 2012 - August 2014
EMS Technologies, now part of Honeywell 2006 - 2011
Cox Communications 2004 - 2006
PRG Schultz International, now PRGX 2003 - 2004
Deloitte 1999 - 2003
Skills
Financial Reporting, Internal Audit, Revenue Recognition, Sarbanes-Oxley, Sarbanes-Oxley Act, Auditing, Internal Controls, Financial Analysis, US GAAP, COSO, Enterprise Risk...
Education
Carnegie Mellon University 1995 — 1997
MS Public Policy & Management, Financial Analysis/Economic Development
Centre College 1986 — 1991
BA, English
Boeing Commercial Aircraft March 2011 - December 2013
Microsoft - Securitas October 2008 - March 2011
Hartnagel Supply - Lumber Traders Inc. January 2008 - August 2008
Greenpoint Technologies April 2002 - November 2007
BA PLLC January 2000 - April 2002
Avandel Healthcare, Inc. 1998 - 1999
Crawford & Company 1975 - 1998
Skills
Personnel Management, Operations Management, Employee Relations, Performance Management, Onboarding, Workforce Planning, Employee Engagement, HRIS, Human Resources, Succession Planning, Recruiting, Talent Acquisition, Deferred Compensation, Strategic Planning, Sourcing, Training, Negotiation, Employee Benefits, Organizational..., HR Policies, Leadership, Management, Program Management, Labor Relations, Coaching, Temporary Placement, Career Development, Strategy, Applicant Tracking..., College Recruiting, Talent Management, Interviews, New Hire Orientations, Employee Training, Organizational Design, Benefits Administration, Technical Recruiting, Employer Branding, Organizational..., Hiring, Internet Recruiting, FMLA, Employment Law, HR Consulting, Conflict Resolution, Job Descriptions
Education
California State University Stanislaus
MA, Master of Arts in Counseling Psychology and Education
California State University Stanislaus
BA, Sociology
Crawford & Company September 2012 - Present
Various Companies June 1999 - September 2012
Georgia Perimeter College November 2007 - May 2008
AIGA-Atlanta September 2006 - July 2007
design coup August 2006 - December 2006
AIGA @ GSU September 2005 - September 2006
Jewish Federation of Greater Atlanta July 2002 - March 2004
A.T. Kearney February 2000 - July 2002
various companies October 1991 - June 1999
Skills
dreamweaver, Adobe Creative Suite, InDesign, Illustrator, Photoshop, Adobe Acrobat, Dreamweaver, HTML + CSS, Microsoft Office, Spanish, Stage Management, Project Management, Annual Reports, Email Marketing, Layout, Logo Design, Graphics, Advertising
Education
Georgia State University 2002 — 2007
BFA, Graphic Design
Yale University 1995 — 1998
MFA, Stage Management
Bryn Mawr College 1984 — 1988
AB, History of Art
Academy of the Holy Angels 1980 — 1984
High school diploma
Druid Hills Youth Sports August 2013 - Present
Crawford & Company December 2011 - Present
Crawford and Company July 2010 - December 2011
Crawford & Company January 2009 - July 2010
Crawford and Company March 2007 - January 2009
Crawford and Company May 2002 - March 2007
Keane April 2001 - March 2002
Newton Park May 2000 - March 2001
Interactive Planet, Inc. December 1999 - May 2000
AIG October 1998 - December 1999
Skills
Agile Methodologies, .NET, Microsoft SQL Server, ASP.NET, T-SQL, XML, Oracle, Software Development, Web Applications, Web Services, Data Modeling, SDLC, AJAX, SQL, IIS, C#, Requirements Analysis, VB.NET, JavaScript, Flex, Architecture, ESRI, Business Intelligence, Disaster Recovery, Integration, ETL, Database Design, Solution Architecture, Software Documentation, Enterprise Software, Software Project..., Data Warehousing, Mobile Applications, Databases, Project Portfolio..., Architectures, SOA, Scrum, Enterprise Architecture, Business Analysis, Visio, Management, Consulting, Process Improvement, Vendor Management, Project Management, Analysis, Leadership
Education
Berry College 1991 — 1995
Bachelor of Science (B.S.), Computer Science
Assurant Specialty Property August 2012 - Present
Assurant Specialty Property January 2011 - August 2012
Aetna August 1999 - February 2010
Travelers Insurance 1995 - 1999
Crawford & Company 1994 - 1995
Ebon Research Systems / Department of Justice-DEA 1991 - 1995
Education
University of Phoenix 2002 — 2004
MBA, Business Administration
Central State University 1983 — 1988
BS - marketing, Marketing
ServiceMaster June 2013 - Present
ServiceMaster March 2003 - Present
Cambridge Integrated Services 2000 - 2002
Crawford & Company 1997 - 2000
Skills
Insurance, Property & Casualty..., Claims Management, Claim, Risk Management, Customer Service, Legal Liability, Liability, Commercial Insurance, Negotiation, Risk Assessment, Commercial Lines, Team Building, Liability Analysis, Reinsurance, Professional Liability, Claim Investigation, Property Damage, Analysis, General Insurance, Financial Risk, Enterprise Risk..., Product Liability, Workers' Compensation..., D&O, Employment Practices...
Education
Christian Brothers University 2014 — 2016
Master of Business Administration (MBA), General Management
Crichton College 2000 — 2002
Bachelor of Science (BS), Organizational Management
Puget Sound Energy July 2009 - Present
21st Century Insurance August 2007 - July 2009
Allied Insurance July 2005 - August 2007
Geico June 1999 - December 2004
Nationwide Insurance July 1995 - June 1999
Crawford & Company 1990 - 1992
Radian Corporation 1988 - 1990
Skills
Property & Casualty..., Mediation, Claim, Insurance, SAP, Microsoft Excel, Microsoft Word, Claims Investigations, Court Appearances, Management, Subrogation, Negotiation, Liability, Casualty Insurance
Education
California State University-Sacramento
B.S., Business Administration
San Diego Mesa College
A.A., Human Biology
Chubb Insurance 2006 - Present
Majestic Insurance Company 2003 - 2006
Intercare Insurance Services 2002 - 2003
Crawford & Company 1999 - 2002
Skills
Claims Management, Workers Compensation, Liability, Claim, Insurance, Legal Liability, Subrogation, Claim Investigation, Casualty, Property & Casualty..., Commercial Insurance, General Insurance, Professional Liability, Workers' Compensation..., Litigation Management
Education
Cerritos College
Bayside Church 2005 - 2013
Bunch & Associates 2003 - 2004
Crawford & Company 2000 - 2003
Lindora 1994 - 2000
Skills
Organization, Attention to details, Assessment, Problem Solving, Communication, Teaching, Innovation, Self initiation, Creativity, Ethical, Energetic, Conscientious, Reliable, Flexible, Nursing (RN), Computers, Accounting, Business, Technology Needs..., Administrative..., Ethics, Team Leadership, Integrity, Management, Team Building, Newsletters, Psychotherapy, Nonprofits, Adaptation, Youth Mentoring, Training, Coaching, Program Development, Conflict Resolution, Theology, System Administration
Education
Chaffey College
Associate's degree (ADN), Registered Nursing/Registered Nurse
Orange Coast College
Associate of Arts (AA), Business Data Processing
State of Michigan, Michigan Rehabilitation Services August 2010 - Present
Career Quest Learning Centers, Inc. June 2008 - February 2010
Hope Network Rehabilitation April 2006 - June 2008
Cusack's Masonry Restoration, Inc November 2005 - September 2006
Sparrow Health System February 2003 - April 2006
State of Michigan August 2001 - April 2004
Crawford & Company January 2001 - January 2004
Michigan Consulting Services January 1998 - May 2001
Mid Michigan Consulting January 1996 - January 1998
Yangouyian & Associates January 1993 - January 1996
Skills
Resume Writing, Interviews, Temporary Placement, Career Counseling, Disability Management, Disabilities, Training, Employee Benefits
Education
Michigan State University 1993 — 1996
Master of Arts, School of Education: Rehabilitation Counseling
Central Michigan University
Bachelor of Science, School of Education: Psychology
Fulton Public Schools 1975 — 1987
H.S. Diploma, General
99 Cents Only Stores June 2014 - Present
Temporary Work September 2013 - May 2014
Wholefoods Market November 2003 - July 2013
Earl Scheib, Inc. March 2000 - November 2003
Crawford & Company June 1999 - March 2001
Cypress Insurance Co., A Division of Berkshire Hathaway February 1996 - April 1999
Crawford & Company October 1991 - February 1996
Skills
Workers Compensation, Property & Casualty..., Insurance, Workers' Compensation..., Training, Risk Management, Claim, Legal Liability, Financial Risk, Claims Management
Education
California State University-Northridge 1988 — 1991
BS in Business, Finance
Travelers Indemnity Company 2001 - Present
Zurich Insurance September 1999 - April 2001
Crawford & Company January 1996 - March 1998
AIG July 1991 - June 1995
Goldberg & Marin LLP August 1989 - July 1991
Education
Brooklyn Law School 1987 — 1989
J.D.
Cornell University 1982 — 1986
B.S., Economics
Crawford & Company May 2011 - June 2013
Crawford and Company July 2008 - April 2011
Crawford & Company February 2006 - June 2008
Crawford & Company April 2003 - January 2006
Lawson Software 1995 - 2003
Gerber Alley (First Data Corporation) 1989 - 1995
Skills
Business Analysis, Vendor Management, Process Improvement, SDLC, Business Intelligence, Project Management, Change Management, Management, Business Process..., Requirements Analysis, Integration, Strategic Planning, Team Building, IT Strategy, Software Project..., Business Development, Project Portfolio..., Leadership, Business Process, Agile Methodologies, IT Management, Software Documentation, ERP, Analysis, Requirements Gathering, Enterprise Software, PMO, Business Strategy, IT Service Management, Information Technology, Software Development, Account Management, Lotus Notes, Outsourcing, Salesforce.com, Data Warehousing, Program Management, Visio, Disaster Recovery
Education
California State University-East Bay 1979 — 1982
Business Administration
University of Oregon 1976 — 1978
Business Administration
MED-TEK December 2011 - Present
K. A. Williams & Associates October 2011 - Present
The Action Not Words Project, Incorporated January 2011 - January 2012
StrataCare August 2010 - October 2011
Crawford & Company February 2004 - July 2010
ESIS June 2002 - January 2004
K. A. Williams & Associates May 2000 - June 2002
Matrix Absence Management October 1998 - May 2000
Presidium Inc. June 1996 - October 1998
American All Risk Loss Administrators (AARLA) June 1995 - June 1996
Skills
Workers Compensation, Insurance, Claim, Claims Management, Managed Care, Property & Casualty..., Strategic Planning, Risk Management, New Business Development, Commercial Insurance, Account Management, Employee Benefits, Liability, Casualty, General Insurance, Team Building, Executive Management, Process Improvement, Marketing Strategy, Disability Insurance, Management, Contract Negotiation, Sales Management, Vendor Management, Marketing, Business Development, Analysis, Business Strategy, Consulting, Sales Operations, Healthcare, Healthcare Management, Product Development, Leadership, Medicare, Strategy, Litigation Management, Salesforce.com, Brokers, Sales, Health Insurance, Product Marketing, Mergers & Acquisitions, Casualty Insurance
Education
California State University-San Bernardino 1983 — 1987
BS, Economics
Gallagher Bassett June 2009 - Present
Crawford & Company January 1987 - June 2009
Skills
Claims Management, Claim, Liability, Casualty, Workers Compensation, Commercial Lines, Property & Casualty..., Insurance, Risk Management, Underwriting, General Insurance, Brokers, Legal Liability, Commercial Insurance, Customer Service, Automobile Liability, Professional Liability, Property Damage, Reinsurance, D&O, Liability Analysis, Employment Practices..., Excess, Umbrella Insurance, Health Insurance, Inland Marine, Account Management, Training, Claim Investigation, Disability Insurance, Insurance Brokerage
Education
California State University-Sacramento 1981 — 1986
BS, Business, minor -International Business
VeriClaim, Inc. (formerly CJW Associates) March 2004 - Present
Crawford & Company October 1992 - March 2004
Skills
Property Damage, Legal Liability, Subrogation, General Insurance, Workers Compensation, Claims Management, Loss Adjusting, Liability Analysis, Liability, Professional Liability, Property & Casualty..., Claim, Adjustments, Insurance, Team Building, Commercial Insurance, Inland Marine, Commercial Lines, Casualty
Education
University of South Carolina-Spartanburg 1988 — 1991
BS, Business Admin./Marketing
Brevard College 1986 — 1988
University of California, Davis November 2010 - Present
Broadspire January 2006 - July 2010
Crawford & Company 1994 - November 2005
Skills
Claims, Risk, Insurance, Risk Management, Campus, Higher Education, Workers Compensation, Casualty, Liability, Budgeting, Claims Management, Litigation Management, Property & Casualty..., Subrogation, Risk Mitigation, Risk Assessment, Compliance
Education
California Polytechnic State University-San Luis Obispo 1988 — 1992
BS, City & Regional Planning
Ellen D. Fernandez, MEd, CRC, CVE June 1996 - Present
Crawford & Company August 1985 - June 1996
Skills
Counseling, Children, Mental Health, Psychology, Vocational..., Case Management, Career Counseling, Life Transitions, Disability Management, Resume Writing, Job Search, Job Search Strategies, Career Development, Rehabilitation, Coaching, Supervisory Skills, Interviewing, Workers Compensation, Research, Case Managment, Career Assessment, Psychotherapy, Conflict Resolution, Vocational Evaluation, Interviews, Mediation, Disabilities
Education
Boston University 1975 — 1976
MEd, Counselor Education
Bryn Mawr College 1969 — 1973
BA, Psychology
Circle Forensic Consulting, LLC October 2009 - Present
Crawford & Company September 2013 - April 2014
Naden/Lean, LLC November 2006 - October 2009
Clifton Gunderson LLP May 2005 - November 2006
McLean Kohler Sparks and Hammond 2002 - 2005
Gross, Mendelsohn & Associates, P.A. 1996 - 2002
Campos & Stratis January 1989 - June 1996
Skills
Valuation, SAS70, Transfer Pricing, Forensic Accounting, Expert Witness, Forensic Analysis, Business Valuation, Risk Management, Litigation, Risk Assessment, Fraud, Dispute Resolution, Estate Planning, Corporate Finance, Certified Fraud Examiner, Private Investigations, Insurance, Financial Analysis, Due Diligence, CPA, Accounting
Education
Claremont Graduate University - Peter F. Drucker and Masatoshi Ito Graduate School of Management 1988 — 1989
MBA, Finance & Accounting and Control
Whittier College 1986 — 1988
BA, Business Administration
Cardinal Gibbons High School 1980 — 1984
Crawford & Company July 2005 - June 2009
Cambridge International May 2003 - July 2005
Crawford and Company December 1997 - May 2003
Superior National Insurance Company March 1988 - May 1996
Education
City College of San Francisco 1975 — 1977
General Studies
Windham Group 2004 - Present
Crawford & Company 1985 - 2004
Skills
Utilization Management, Vocational..., Case Management, Workers Compensation, Claims, Healthcare, Medicare, Customer Service, Managed Care, Case Managment, Claim, Property, Liability, Legal Liability, Insurance, Hospitals, Healthcare Management, Health Insurance, General Insurance, Claims Management, Commercial Insurance, Casualty Insurance
Education
Bridgewater State College
Marketing
Personal Injury Litigation Firm 2014 - Present
Swope, Rodante P.A. June 2013 - June 2014
Crawford & Company January 2004 - February 2007
Travel Solutions LLC May 1999 - January 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Transcript, AS400 Administration, Worldspan, Sabre, Legal Research, Legal Documents, Legal Writing, New Business Development, Management, Public Speaking, Leadership Development
Education
University of Phoenix 2012 — 2014
Bachelor of Science (BS), Business Administration and Management, General
Centura College-Virginia Beach 2010 — 2012
Associate of Science (A.S.), Paralegal Law
Fort Valley State College 1983 — 1986
Bachelor of Applied Science (B.A.Sc.), Criminal Justice/Law Enforcement Administration
Roosevelt High School 1979 — 1983
High School Diploma, Magnet Program/General Education
Clearview Regional High School District October 2007 - Present
Philadelphia Flyers 1999 - 2007
Erie Insurance Group May 1995 - December 1998
Crawford & Company March 1991 - May 1995
Enterprise Rent-A-Car October 1988 - December 1990
Skills
Press Releases, Event Management, Social Media, Social Networking, Public Relations, Editing, Fundraising, Media Relations, Public Speaking, Customer Service, Nonprofits, Research, Team Building, Recruiting, AP Style, Sports Marketing, Event Planning, Facebook, Sponsorship, Publicity
Education
University of Delaware 1984 — 1988
BA, English/Journalism
California State University-Dominguez Hills 1986 — 1987
English
Crawford & Company August 2011 - Present
State Farm Companies August 1990 - August 2011
National Bank and Trust Company January 1989 - August 1990
Benco Dental Supply January 1988 - August 1990
Caldwell Banker June 1984 - December 1988
Skills
Loss Adjusting, Investigation, Financial Planners, Sales Management, Access, Accounting, Injury, Public Liability, Customer Satisfaction, Accident, Analysis, Budgets, Business, Casualty, Claim, Claim Investigation, Claims Handling, Claims Management, Claims Resolution, Commercial Insurance, Commercial Lines, Customer Retention, Customer Service, Disability Insurance, Employee Benefits, Fixed Annuities, General Insurance, Health Insurance, Insurance, Leadership, Legal Liability, Liability, Liability Analysis, Life Insurance, Litigation Management, Long-term Care, Outlook, Process Improvement, Professional Liability, Property & Casualty..., Property Claims, Property Damage, Risk Management, Small Business, Subrogation, Team Building, Term Life Insurance, Training, Xactimate, Adjustments
Education
Binghamton University 1986 — 1988
Bachelor of Science (BS), Business/Commerce, General
Crawford & Company June 2012 - Present
Crawford & Company September 2011 - May 2012
Crawford and Company January 2009 - August 2011
Crawford & Company 2004 - 2008
Skills
Insurance, Claim, Property & Casualty..., Casualty, General Insurance, Legal Liability, Claims Management, Workers Compensation, Employee Benefits, Risk Management, Commercial Lines, Liability, Team Building, Strategic Planning, Negotiation, Commercial Insurance, Performance Management, Coaching, Customer Service, Brokers, Reinsurance, Claim Investigation, Litigation Management, Liability Analysis
Education
Carleton University
Conestoga College
Criminology
SELF-EMPLOYED July 2015 - Present
Crawford & Company May 2004 - April 2015
Crawford & Company March 2000 - May 2004
Crawford & Company June 1996 - March 2000
Crawford & Company March 1995 - June 1996
US Army August 1987 - August 1989
Skills
Claims Management, Property & Casualty..., Commercial Insurance, Claim, Liability, Insurance, Casualty Insurance, Claim Investigation, General Insurance, Legal Liability, Workers Compensation, Subrogation, Customer Service, Account Management, Claims Handling, Negotiation, Litigation Management, Underwriting, Professional Liability, Casualty, Commercial Lines, Risk Management, Brokers, Claims Resolution, Management, Training, Property Claims, Sales, Marketing, New Business Development, Strategic Planning, Salesforce.com, Cognos, Profit & Loss Management, Budgeting, Expense Management, Liability Analysis, Team Building, Sales Management, Leadership, Umbrella Insurance, Reinsurance, Process Improvement, Contract Negotiation, Inland Marine, Operations Management, Profit/Loss..., Large Loss, Excess & Surplus Lines, Recruiting
Education
California State University-Sacramento 1991 — 1994
Bachelor’s Degree, Business Administration with a Concentration in International Business, 3.6 Magna Cum Laude
HP Enterprise Services 2011 - Present
Crawford & Company June 2002 - June 2010
Education
California State Polytechnic University-Pomona
B.S., Computer Science
Liberty Mutual Insurance November 2011 - Present
Zenith Insurance February 2003 - October 2011
Crawford & Company February 1998 - February 2003
Liberty Mutual Insurance May 1997 - February 1998
Education
Catawba College 1995 — 1997
BS, Business Management
Crawford & Company July 2012 - Present
Crawford & Company March 2011 - June 2012
Crawford & Company May 2009 - February 2011
Crawford & Company September 2005 - April 2009
Skills
Financial Reporting, Financial Analysis, Microsoft Excel, Account Reconciliation, Insurance, Auditing, Sarbanes-Oxley Act, Accounting, Cash Management, Analysis, Business Analysis, Customer Service, PowerPoint, Risk Management, Process Improvement, Microsoft Office
Education
Berry College
Bachelor of Science (B.S.)
Georgia State University - J. Mack Robinson College of Business
Master of Business Administration (MBA)
Cheryl R. Chandler M.A., CRC April 1989 - Present
Crawford & Company March 1986 - March 1988
Center for Neuro Skills March 1983 - February 1985
Skills
Disability Management, Ergonomics, Rehabilitation, Job Analysis, Vocational Evaluation, Transferable Skills, Coaching, Vocation, Workers Compensation, Vocational..., Rehabilitation..., Public Speaking, Vocational Education, Labour Market Research, Case Managment, Job Coaching, Case Management, Mental Health, Traumatic Brain Injury, Training, Job Search Strategies, Career Assessment, Resume Writing, Career Counseling
Education
University of Georgia 1980 — 1982
Master of Arts (M.A.), Vocational Rehabilitation Counseling/Counselor
Berry College 1977 — 1978
Bachelor's degree, Music Education
California State University Fresno 1974 — 1976
None; transferred, Music Education
Selma High School 1972 — 1974
Selma High School
Crawford & Company December 2012 - Present
Boston University June 2012 - December 2012
Carey & Company, P.C. July 2008 - June 2012
HSNO September 2007 - February 2008
Skills
Forensic Accounting, Microsoft Excel, SharePoint, PowerPoint, Accounting, Business Valuation, Outlook, Microsoft Word, Microsoft Office, SAP, Forecasting
Education
Bryant University 2004 — 2008
Bachelor of Science (B.S.), Accounting
Berry College March 2013 - Present
Berry College August 2010 - January 2013
Crawford & Company 1999 - 2008
Skills
Public Speaking, Higher Education, Nonprofits, Fundraising, Leadership Development, Leadership, Customer Service, Social Media Marketing, Staff Development, Program Development, Teaching, Social Networking, Grant Writing, Team Building, Strategy, Editing, Marketing
Education
Berry College 1975 — 1979
BA, Pre-Law
Coventry Health Care August 2002 - Present
Laidlaw August 1999 - July 2002
Crawford & Company 1995 - 1999
Skills
Workers Compensation, Insurance, Claim, Claims Management, Managed Care, Healthcare, Medicare, Claim Investigation, Health Insurance, Legal Liability, Team Building, Employee Benefits, Liability, Strategic Planning, Customer Service, Operations Management, Coaching, Workers' Compensation..., Sales, PPO, Disability Insurance, Provider Relations
Education
National-Louis University 1999 — 2000
BS, healthcare leadership
Saint Xavier University 1985 — 1988
Chicago State University 1983 — 1984
Commercial Insurance Consultants, Inc November 2011 - Present
M&T Bank 2003 - November 2011
Crawford & Company 2001 - 2003
GATES MCDONALD January 2000 - January 2002
Skills
Risk Management, Workers Compensation, Claim, Insurance, Commercial Insurance, Claims Management, Process Improvement, Analysis, Business Analysis
Education
Bryant & Stratton College 2007 — 2010
Bachelors, Business
Erie County Community College 1989 — 1991
New York State Brokers License
Niagara County Community College 1988 — 1990
Criminal Justice
Bryant & Stratton College
B.S, Business Administration
Northbridge Insurance April 2010 - Present
Crawford & Company 2008 - 2009
Aviva Canada 2007 - 2008
Skills
Claim, Customer Service, Liability, Casualty Insurance, Subrogation, Microsoft Excel, Sales, Property Claims, Brokers, Negotiation, Budget Setting, Litigation, Insurance Adjusting, Loss Adjusting, Adjudication, Adjusters, Microsoft Word, Microsoft Office, Risk Assessment, Risk Analysis, Customer Relations, Customer Satisfaction, Liability Analysis, Claim Investigation, Claims Management, Account Management, Training, Claims Resolution, Claims Handling, Fraud Claims, Commercial Insurance, Auto Claims
Education
Brock University 2003 — 2007
BBA Honours, Business/Commerce, General
Mohawk College
Insurance Diploma, Insurance
Workplace Safety and Insurance Board (WSIB) May 2014 - Present
WSIB July 2011 - May 2014
Crawford & Company 2011 - 2011
Organizational Health Inc. April 2008 - December 2010
Skills
Certified Case Manager, Disability Management, Case Managment, Medical Case Management, Return to Work, Workers Compensation, Return to Work Programs, Claims Management, Workers' Compensation..., Rehabilitation, Claim, Case Management Services, Health Insurance, Case Management, Insurance
Education
York University 2005 — 2006
Education
Brock University 1999 — 2003
Kinesiology
Crawford & Company Branch ManagerCrawford & Company2003 - 2006
Crawford & Company 1999 - 2003
Intracorp 1997 - 1999
Intracorp 1991 - 1997
Intracorp 1985 - 1990
Intracorp 1981 - 1984
Skills
Case Managment, Claim, Workers Compensation, Disability Insurance, Insurance, Healthcare, Managed Care, Risk Management, Claims Management, Sales Operations, Health Insurance, Medicare, Property & Casualty..., Casualty, Legal Liability, Process Improvement, Management, Program Management, Policy
Education
Queens College 1976 — 1978
MS, Education
City University of New York-Herbert H. Lehman College 1972 — 1976
BA, Psychology
Lowe's Home Improvement November 2010 - Present
Lowe's Home Improvement November 2010 - Present
Shaw University, Raleigh, NC January 2005 - Present
MAERSK SEALAND August 2005 - July 2010
Supreme Tax Services, Indian Trail, NC 2010 - 2010
NEXTEL January 2004 - January 2005
Crawford & Company January 2001 - January 2004
Skills
Budgets, Coaching, Leadership, Process Improvement, Project Management, SDLC, Six Sigma, Team Building, Analysis, Business Analysis, Customer Service, Research, Access, Negotiation, PowerPoint, Strategic Planning, Training
Education
Central Piedmont Community College 2011 — 2011
Certification hrs., Project Management
Central Piedmont Community College 2010 — 2010
Certification, Six Sigma Green Belt
George Mason University 2002 — 2004
MBA, Business Magement
Winston-Salem State University 1998 — 2002
Bachelors, Business Management
Strayer University 2004
MBA, Management
Winston-Salem State University
BS, Administration
Boston Housing Authority September 2013 - Present
Beacon Mutual Insurance October 2000 - August 2013
Sterling Risk Management July 1996 - August 1999
Aon December 1994 - June 1996
Crum and Forester May 1993 - December 1994
Crawford & Company September 1990 - May 1993
Skills
Workers Compensation, Insurance, Claim, Claims Management, Property & Casualty..., Customer Service, Commercial Insurance, Casualty Insurance, Training, Risk Management
Education
Bunker Hill Community College 1991 — 1994
Associates, Liberal Arts
Inspired Style - Spanner 2012 - Present
Canada Post 2011 - 2012
Crawford & Company 2006 - 2009
Education
CDI College 2010 — 2011
Accounting
Conestoga College
Ontario business management development program
Koning & Associates Independent Insurance Adjusters serving California and Nevada July 2011 - Present
TRAVELERS INSURANCE COMPANY October 2001 - November 2010
Crawford & Company March 1999 - October 2001
Education
California State University-Sacramento 1994 — 1998
BA, Communication Studies
The Guarantee Company of North America - La Garantie January 2015 - Present
North Waterloo Farmers Mutual April 2012 - July 2014
Crawford & Company August 2007 - April 2012
Wawanesa Insurance April 2006 - August 2007
Skills
Insurance, Property & Casualty..., Liability, Casualty, General Insurance, Underwriting, Lotus Notes, Commercial Lines, Legal Liability, Professional Liability, Data Entry, Claim Investigation, Claims Management
Education
University of Waterloo 2003 — 2005
Bachelor of Arts (B.A.), Social Development Studies
Carleton University 2002 — 2003
State Farm Insurance August 1985 - Present
St. Paul Companies June 1980 - May 1984
Crawford & Company April 1979 - May 1980
United StatesPeace Corp September 1977 - January 1979
Skills
organizational skills, I can manage several..., investigative skils
Education
Willamette University - Atkinson Graduate School of Management 1996 — 2000
MBA/MPA, Business
Claremont Graduate School 1979 — 1980
Asian Studies
Scripps College 1975 — 1977
BA, Anthropology
Mehner Certified Public Accountants September 2013 - Present
Duckworth & Mehner, LLP September 1997 - May 2001
Crawford & Company 1992 - 1997
Skills
Microsoft Excel, Research, Microsoft Office, Customer Service, Microsoft Word, Public Speaking, PowerPoint, Budgets, Process Improvement, Team Building
Education
Brigham Young University
iHealthtechnologies, Inc January 2003 - Present
Crawford & Company June 1990 - June 2000
Preferred Care Network of GA March 1989 - June 1990
Transamerica Occidental Life Insurance February 1984 - February 1989
Skills
Claims Management, Drive Results, Develop Testing..., Training and Development, Excellent Analytical..., Excellent CPT Skills, Excellent ICD-9 Skills, Excellent HCPCS Skills, Proficient Microsoft..., Proficiency with Java..., Proficiency with HIPAA..., ICD-10 Implementation..., Regression Testing, Unit Testing, Performance Testing, User Acceptance Testing, Test Cases, Test Execution, Meet Deadlines, Rational Performance..., Manage Global team, Process Excellence, Software Quality..., Quality Auditing, Excellent CMS Skills...
Education
California State University-Los Angeles 1979 — 1982
BA, Sociology, 3.16
Los Angeles City College 1976 — 1978
AS, Business Administation, 3.6
Dineley Claims Services, Inc May 2010 - Present
Dineley Claims Services, Inc June 2003 - May 2010
Union Mutual of Vermont January 2001 - May 2001
Champlain Casualty Co. of VT June 1994 - December 2000
Crawford & Company July 1987 - May 1994
Skills
Associates in Claims...
Education
Champlain College 1985 — 1987
Associates, Business Management
St. Johnsbury Academy 1981 — 1985
KAT Consulting October 2012 - Present
Crawford & Company June 2006 - September 2012
Travelers February 2002 - May 2006
CUMIS 1986 - 1992
Skills
Policy Analysis, Insurance Law, Credit Unions, Construction Defect, Personal Injury, Litigation, Civil Litigation, Legal Liability, Professional Liability, Commercial Insurance, General Insurance, Underwriting, Reinsurance, Casualty, Editing, Construction Law, Litigation Management, Claim, Construction, Product Liability, Dispute Resolution
Education
Western State University College of Law 1982 — 1985
Doctor of Law (J.D.)
California State University-Fullerton
Bachelor of Arts (B.A.), History
Power Point Energy 2012 - Present
Crawford & Company 1991 - 2012
Skills
Property & Casualty..., Risk Management, Claims Management, Claim, Liability, General Insurance, Commercial Insurance, Legal Liability, Workers Compensation, Reinsurance, Insurance, Professional Liability, Casualty, Energy, Commercial Lines, Subrogation, Casualty Insurance
Education
Central Michigan University 1981 — 1985
Bachelor of Science (B.S.)
Crawford & Company
Skills
AIC, PTC 1, Claims Management, Insurance, Commercial Insurance, Property & Casualty..., Property Damage, Insurance Adjusting, Customer Service, Property Claims, Microsoft Excel, Legal Liability
Education
Birmingham-Southern College 2002 — 2006
Bachelor's Degree, Philosophy, Politics, and Economics
AT&T March 2014 - Present
Crawford & Company November 2013 - March 2014
VeriFone May 2013 - November 2013
Wells Fargo April 2012 - January 2013
WorldPay June 2010 - April 2012
Cornerstone Bank October 2009 - February 2010
Skills
Business Analysis, Requirements Gathering, Functional..., Business Requirements, Traceability Matrix, Process Improvement, Visio, Banking, Microsoft SQL Server, SharePoint, SDLC, Use Case Diagrams, Agile Methodologies, Financial Modeling, Financial Analysis, Risk Management, Credit Analysis, Finance
Education
Boston University 2013 — 2015
Master's degree, Management Information Systems, General
Marylhurst University
Master of Business Administration (MBA), Finance
Marylhurst University
BS, Real Estate
UW Madison
Bachelor of Arts (BA), Economics
York Risk Services Group March 2015 - Present
Gallagher Bassett Services March 2013 - March 2015
Crawford & Company 2006 - 2011
Skills
Claim, Contract Negotiation, Casualty, General Insurance, Insurance, Legal Liability, Liability, Commercial Insurance, Property & Casualty..., Commercial Lines, Claims Management
Education
University of Phoenix 2002 — 2003
Masters, Management Organization, 3.8
Cal Poly Pomona 1976 — 1980
Bachelor of Arts (B.A.), Behavioral Sciences
St. Agnes Medical Center May 2012 - Present
Saint Agnes Medical Center 2012 - Present
Eaton Elementary October 2011 - May 2012
Hire Up Staffing Services May 2010 - August 2010
Crawford & Company May 2006 - August 2006
Crawford & Company January 2004 - May 2005
Crawford & Company January 2004 - May 2005
Valley Surgical Specialists December 2002 - January 2004
Valley Surgical Specialists September 2002 - January 2004
Palo Alto Medical Foundation July 2002 - December 2002
Skills
Typing, Workers' Compensation..., Training, Electronic Medical..., Physician Coach, Insurance Authorizations, Teacher's Aide
Education
California State University, Fresno 2009 — 2011
BA, Sociology
Fresno City College 2005 — 2008
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities
California State University, Fresno
BA, Sociology
Fresno City College
AA, Liberal Arts
Crawford & Company October 2014 - July 2015
Wilfrid Laurier University Students' Union September 2014 - April 2015
Wilfrid Laurier University September 2013 - August 2014
Wilfrid Laurier University Students' Union October 2013 - May 2014
Wilfrid Laurier University Students' Union September 2013 - May 2014
Laurier Students' Public Interest Research Group (LSPIRG) June 2013 - September 2013
Spiritual Heritage Education Network Inc. April 2013 - September 2013
Atlas Van Lines May 2013 - August 2013
Skills
Research, Social Media, Policy, Social Skills, Analytics, Economics, Writing
Education
Carleton University 2015 — 2017
Master’s Degree, International Affairs
Wilfrid Laurier University 2010 — 2015
Bachelor's degree, Economics
Loyola
Loyola
UC Health April 2014 - Present
UC Health April 2011 - April 2014
UC Health September 2003 - March 2011
SDRC/EDS November 1991 - July 2002
Crawford & Company September 1986 - October 1988
Tech-Com May 1986 - September 1986
LIMRA May 1985 - March 1986
Finlay Brothers Co., Inc May 1984 - May 1985
Hamilton Standard February 1984 - May 1984
Boldruler Typesetters April 1981 - January 1984
Skills
Illustrator, Graphic Design, Adobe Creative Suite, Photoshop, Adobe Acrobat, Corporate Branding, Graphics, Mac, Newsletters, User Interface Design, Visual Communication, QuarkXPress, Advertising, Brochures
Education
Bowling Green State University
Bachelor of Fine Arts (BFA), Design
Dale Carnegie Leadership Course
Superior Essex April 2014 - Present
Crawford & Company December 2011 - April 2014
Crawford & Company July 2006 - December 2011
Skills
Tax Accounting, Tax Compliance, Corporate Tax, GAAP, Tax Research, Tax, CPA
Education
Bob Jones University 1989 — 1991
Bachelor of Science (BS), Accounting
Crawford & Company June 2014 - Present
Wawanesa Insurance June 2011 - June 2014
Skills
Casualty, Claim, Liability, Claims Management, Property
Education
Carleton University
Bachelor of Arts (BA), Psychology
Insurance Institute of Canada
Chartered Insurance Professional (CIP)
University of Toronto
Associate in Risk Management (ARM)
MetLife Auto and Home 2004 - Present
Crawford & Company 1984 - 2004
Georgia Farm Bureau 1980 - 1984
Skills
Adjustment of insurance...
Education
Berry College 1967 — 1972
Bachelor of Science (BS), Physics