Credit Acceptance
Industry: Finance company
DescriptionCredit Acceptance Corporation is an auto finance company providing automobile loans and other related financial products. The company operates this financial program through a national network of dealer-partners, the automobile dealers participating in the programs. Headquarters: Southfield, Michigan, United States CEO: Brett A. Roberts (Jan 2002–) Founder: Donald Foss Founded: 1972 Subsidiaries: Credit Acceptance Funding Llc 2016-1,
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Credit Acceptance Employees
Hewlett-Packard December 2010 - Present
Hewlett-Packard December 2009 - December 2010
Electronic Data Systems March 2008 - December 2009
Credit Acceptance December 2006 - March 2008
Compuware August 2004 - December 2006
International Association for Organ Donation July 2001 - August 2004
Skills
IT Asset Management, Business Analysis, Hardware Asset..., Financial Modeling, Software Asset..., Financial Reporting, Financial Analysis, Software Audits, License Management, Business Process..., Fixed Assets, Maintenance Management, Data Analysis, Analysis, Visio, Forecasting, Microsoft SQL Server, Microsoft Office, Software Documentation, Team Leadership, Process Improvement, Databases, Project Management, Vendor Management, HTML, Management, Python, Sales Tax, Arabic, JavaScript, SSIS, Microsoft BI Suite, Tax Returns, Cost Management, OLAP, French, PHP, SharePoint, IT Service Management, Enterprise Software, Finance, Software Project..., IT Management, Asset Management
Education
Davenport University 2003 — 2006
Bachelor's degree, International Business & Finance
Henry Ford Community College 2000 — 2003
Associate's degree, Business Administration and Management, General
Certified Web Developper
IT Certification
Credit Acceptance 2014 - Present
CarMax March 2003 - July 2014
United States Air Force December 2000 - November 2004
United States Air Force November 2000 - 2004
Skills
Safety, Management, Sales, Customer Satisfaction, Sales Operations, Employee Training, Customer Service, Human Resources, Training, Troubleshooting, Program Management, Analysis, Coaching, Leadership Development, Project Management, Recruiting, Sales Management, Selling, Team Leadership, Time Management
Education
Wayland Baptist University 2003 — 2005
Masters Business Administration, MBA, 3.2
Wayland Baptist University 2001 — 2004
Batchelors of Science, Occupational Education, 3.3
Community College of the Air Force 1999 — 2002
Associates of Applied Science, Information Systems Mgt
Credit Acceptance December 2014 - Present
AccuQuest Hearing Centers June 2013 - December 2014
Murdock Hyundai of Lindon June 2009 - June 2013
JLK Promotions February 2004 - July 2006
Inkley's Camera May 2000 - February 2004
Skills
Microsoft Office, Public Speaking, Acting, Sales, Social Media Marketing, Social Media, Leadership, Teaching, Account Management, Event Management, Marketing, Marketing Strategy, Event Planning, Sales Management, Healthcare, Customer Service, Management, Team Building, Sales Process, Cold Calling, Business Development, Training
Education
University of South Carolina-Columbia 2006 — 2009
Master of Fine Arts (M.F.A.), Acting
Brigham Young University 2000 — 2003
Bachelor of Fine Arts (B.F.A.), Acting
Ricks College 1995 — 2000
Associate's Degree, Theatre Arts
Ferguson High
Credit Acceptance November 2013 - Present
Enterprise Holdings July 2012 - January 2013
Enterprise Holdings August 2008 - July 2012
RadioShack of Murrells Inlet November 2007 - August 2008
Wyndham Vacation Resorts June 2007 - November 2007
Lighthouse Care Center March 2006 - June 2007
Skills
Management, Sales, Sales Management, Business Planning, Customer Service, Customer Retention, Customer Satisfaction, Profit, DISC, Budgets, Accounts Receivable, Accounts Payable, Mental Health, Selling Skills, Organizational..., Training, Sales Process, Leadership, Marketing, Negotiation, Team Building
Education
Webster University 2009 — 2011
Master of Business Administration (MBA), Business Administration and Management, General
Coastal Carolina University 2002 — 2007
B.S, Business Administration; Marketing
Dilbeck Realtors January 2010 - Present
Dilbeck Real Estate December 2009 - Present
Credit Acceptance November 2011 - October 2012
LoJack Corporation 1997 - 2009
Skills
Sellers, Short Sales, REO, Relocation, First Time Home Buyers, Helping Clients, Advising Clients, Prospecting New Clients, Presenting to Clients, Vendor Relationships, Sales Presentations, Foreclosures, Real Estate, Single Family Homes, Training, Listings, Sales, Investment Properties, Negotiation, Investors, Management
Education
California State University-Long Beach 1986 — 1990
Bachelor's degree, Marketing
Credit Acceptance January 2015 - Present
Notbohm Motors 2013 - Present
Pason August 2010 - November 2012
Complete Auto Profit Solutions August 2007 - November 2008
Geweke Auto Group April 2003 - June 2008
Skills
Automotive Finance, Subprime Auto Finance, Sales, Team Leadership, Team Building, electronic..., Marketing, Social Media Marketing, Lead Management, Management, Finance, Sales Process, Profit, Strategic Planning
Education
Community College of the US Air Force 1983 — 1992
no degree, Electrical, Electronic and Communications Engineering Technology/Technician
Big Bend Community College 1986 — 1987
No degree, Electrical, Electronic and Communications Engineering Technology/Technician
Amerisure Insurance December 2012 - Present
Masco Cabinetry May 2012 - December 2012
Masco Cabinetry June 2010 - May 2012
Credit Acceptance January 2008 - May 2010
University of Michigan March 2006 - January 2008
University of Michigan June 2003 - March 2006
Borders July 2002 - June 2003
Comerica November 2001 - July 2002
Comerica June 1999 - November 2001
Interim Personnel November 1998 - June 1999
Skills
Succession Planning, Incentive Programs, Executive Pay, Project Management, Management, Instructional Design, Equities, Employee Relations, Performance Management, PeopleSoft, Deferred Compensation, Employee Benefits, HRIS, Talent Management, Onboarding, Employee Engagement, Talent Acquisition, Benefits Administration, Organizational..., Human Resources, Recruiting, Training, Interviews, Payroll, Leadership Development, Leadership, Compensation & Benefit
Education
Central Michigan University 1994 — 1998
Bachelor of Science Degree, Music (Music Theory Concentration)
Credit Acceptance October 2012 - April 2014
Dell March 2012 - September 2012
Dell May 2011 - July 2012
Dell January 2011 - May 2011
Penske Logistics January 2007 - June 2010
Penske Logistics May 2006 - August 2006
Skills
PowerPoint, Outlook, Transportation, Logistics, Supply Chain, Oracle SQL, Problem Solving, Access
Education
Wayne State University 2009 — 2012
MBA, Business Administration and Management, General, 3.6
Central Michigan University 2002 — 2006
Business Administration, Logistics Management and Marketing
Credit Acceptance May 2015 - Present
Encore Capital Group/Asset Acceptance LLC November 2011 - May 2015
Asset Acceptance July 2010 - November 2011
Chrysler Financial/DaimlerChrysler Financial Services 2003-2010 May 2005 - February 2010
Chrysler Financial October 2003 - May 2005
Meijer June 2001 - October 2003
Skills
Team Leadership, Management, Leadership, Credit, Budgets, Call Centers, Customer Service, Loss Mitigation, Strategy, Employee Training, Portfolio Management, Risk Management, Strategic Planning, Inventory Management, Process Improvement, Time Management
Education
Central Michigan University 2004 — 2007
Master of Science, Human Resource Administration
Michigan State University 1999 — 2003
Bachelor of Arts, Human Resources and Society
Infusionsoft June 2015 - Present
Deem Inc. September 2013 - May 2015
Deem dba January 2013 - May 2015
Rearden Commerce December 2011 - January 2013
Credit Acceptance January 2007 - August 2011
Skills
Online Advertising, Salesforce.com, B2B, Marketing, Sales Operations, Microsoft Office, Training, Sales Management, Account Management, Sales Process, Sales, Selling, Cold Calling, Customer Retention, Customer Satisfaction, CRM, Lead Generation, Direct Sales, New Business Development, Business Development, Coaching, Talent Acquisition, Management, Leadership, Competitive Analysis, Online Marketing, Process Improvement, Start-ups, Landslide, Automotive Finance, Building High..., Finance, Integrated Marketing, High Performance Sales..., Strategy, Customer Service, Team Building, E-commerce, Strategic Partnerships
Education
Cypress College 2002 — 2004
Certification, Microsoft Office
A Clean House by Suzann April 2012 - Present
Credit Acceptance January 2004 - September 2011
Skills
Credit, Loans, Call Centers, Customer Service, Credit Analysis, Underwriting, Customer Satisfaction, Customer Retention, Team Building, Cleaning, Sales, Training, Coaching, Loan Servicing, Negotiation, Sales Management, Strategic Planning, Leadership
Education
Arizona State University 1997 — 2000
B.A., Psychology
Cousino High School 1989 — 1992
Credit Acceptance November 2013 - Present
Quicken Loans October 2012 - July 2013
Asset Acceptance October 2008 - September 2012
United Auto Credit Corporation November 2005 - September 2008
Chrysler Financial March 2000 - November 2005
Skills
Credit, Coaching, Scheduling, Supervisory Skills, Credit Analysis, Credit Risk, Retail, Call Center, Skip Tracing, Customer Service, Excel, Analysis, Executive Management, Microsoft Office, Call Centers, Leadership, Management, Loans, Portfolio Management, Loss Mitigation, Team Leadership, Prime, Word, Team Building, Creativity, Public Speaking, Outlook, Sales, Training, Time Management, Risk Management, Loan Servicing, SnagIt, Microsoft Excel, Microsoft Word
Education
Central Michigan University 1995 — 1999
B.A.A, Graphic Design/Marketing
Manistique High School 1991 — 1995
General Studies
Credit Acceptance January 2012 - Present
JOSHUA MOTORS May 2010 - January 2012
Skills
Automobile, Credit, Credit Analysis, Loans, Underwriting, Profit, Sales, Subprime, Customer Retention, Automotive, Finance, Dealers, Customer Satisfaction, Sales Process, Sales Management, B2B, Risk Management, New Business Development, Consumer Lending, Insurance, Retail, Team Building, Selling, Vehicles, Dealer Management, Management, Automotive Aftermarket, Relationship Management, Credit Risk, Forecasting, Deal Closure
Education
Vineland High 1996 — 2000
Diploma
Cumberland County College
General Motors / Tek Systems October 2014 - Present
Habitat for Humanity Detroit March 2014 - October 2014
Retail Capital September 2012 - April 2013
Ziplogic LLC November 2011 - September 2012
The Orsus Group / Kelly Services September 2011 - November 2011
Credit Acceptance May 2001 - February 2009
Skills
System Integration..., Regression Testing, End-to-end Testing, Web Testing, Testing, Training, Call Centers, Customer Satisfaction, PowerPoint, Data Entry, Customer Service, Team Leadership, Microsoft Word, Credit Analysis, Microsoft Office, Help Desk Support, Policy, Auditing, Financial Risk, Credit Risk, Underwriting, Email, Fax, Internet, Communication, Microsoft Excel, Analysis, Leadership, Access, Non-profit..., Mortgage Servicing
Education
Capella University 2014 — 2016
Master of Business Administration (MBA), Information Technology Management, Freshman
Davenport University 2010 — 2013
Bachelor of Applied Science, Computer Information Systems, Web Development Specialty
Davenport University 1998 — 2010
Associate's degree, Computer Information Systems
Northwestern High School 1994 — 1997
Diploma, College Prep
Worldwide Express August 2014 - Present
Credit Acceptance August 2012 - Present
american laser center January 2011 - May 2011
North Brothers Ford January 2010 - October 2010
Skills
CRM, Customer Satisfaction, Management, Customer Retention, Business Development, Call Centers, Sales Process, Cold Calling, Loans, Accounting, Account Management, Sales, Forecasting, Customer Service, Sales Management
Education
Bowling Green State University
Bachelor of Arts and Science, Interpersonal Communication
Credit Acceptance July 2014 - Present
Crain Communications June 2014 - July 2014
Crain Communications May 2013 - June 2014
Crain Communications January 2011 - May 2013
Crain Communications August 2010 - January 2011
Aerie April 2009 - January 2011
Xperience Communications October 2009 - June 2010
Wheels, Inc. May 2008 - December 2008
Skills
Database Administration, Marketing, Management, Trade Shows, Inventory Management, Advertising, Mobile Marketing, Marketing Communications, Marketing Strategy, Market Research, Social Media Marketing, Email Marketing, Digital Marketing, Online Advertising, Integrated Marketing, Facebook, Sales
Education
Central Michigan University 2004 — 2008
BSBA, Marketing and Logistics
Credit Acceptance January 2014 - Present
Lauren Anne Photography, MI August 2013 - Present
Credit Acceptance June 2013 - December 2013
Credit Acceptance April 2012 - June 2013
Mitchell's Fish Market June 2008 - December 2012
Behr America August 2010 - March 2011
Moosejaw Mountaineering August 2009 - December 2009
Skills
Human Resources, Recruiting, Payroll, Networking, Administrative Work, Non-profits, Oracle HR, Sage Abra HRMS, SAP R/3, New Hire Orientations, Benefits Administration, Onboarding, Applicant Tracking..., Personnel Management, Employee Benefits, HRIS, Customer Service, Team Building, Management
Education
Central Michigan University 2010 — 2012
Master of Science, Administration
Oakland University 2007 — 2010
Bachelor of Science, Human Resource Development
Credit Acceptance February 2012 - Present
Jeffrey Tamaroff Automotive Group April 2007 - January 2012
Jim Fresard Buick Pontiac GMC July 2005 - March 2007
Skills
Subprime, Automobile, Profit, Automotive, Credit, Dealers, Vehicles, Credit Analysis, Loans, Customer Satisfaction, Sales Management, Customer Retention, Sales Process, Finance, Underwriting, Sales, Management, Leadership, Skip Tracing, Selling, Team Building, Process Improvement, Call Centers, Dealer Management, Coaching, Deal Closure, Negotiation, Automotive Aftermarket, Sales Operations, New Business Development, Business Planning, Forecasting, Consumer Lending, Cold Calling, B2B, Parts, Reynolds, Pricing, Loss Mitigation, Warranty
Education
Wayne State University 2015 — 2017
MBA, Dual concentration in Management and Marketing
Central Michigan University 1998 — 2003
BS in BA, Human Resources/Business Law
Sandler & Travis Trade Advisory Services, Inc. September 2013 - Present
United States Department of Defense February 2012 - Present
RDA Group December 2012 - April 2014
Credit Acceptance October 2010 - December 2011
Community Choice Credit Union February 2009 - October 2010
Stahls' Inc. July 2007 - August 2008
Huntington National Bank January 2006 - July 2007
SEMHA April 2001 - December 2005
J.D. Power and Associates February 2000 - September 2000
J.D. Power and Associates - Sao Paulo, Brazil September 1997 - September 1998
Skills
English, Portuguese, Spanish, Credit, Loans, B2B, Consultative Selling, Banking, Microsoft Office, Strategic Planning, Customer Service, Customer Relations, Negotiation, Coaching, Excel, Problem Solving, Forecasting, Sales Management, Accounting, Word, Credit Analysis, Outlook, Financial Analysis, New Business Development, Account Management, Analysis, Access, PowerPoint, Contract Negotiation, Compliance, Marketing Strategy, Planning, Customer Satisfaction, Call Center, Finance, Project Management, Sales
Education
Walsh College 2005 — 2008
MBA, Finance and Marketing
University of Michigan-Dearborn 1998 — 2001
Bachelors of Business Administration, Marketing and Business Administration
Universidade Federal de Ouro Preto 1983 — 1993
Mining and Mineral Engineering
escola de segundo grau guimaraes rosa 1979 — 1982
Asset Acceptance 2011 - Present
Credit Acceptance November 2009 - January 2011
General Motors Acceptance Corporation October 2006 - September 2008
Skills
Communication, Microsoft Office, Typing, Kronos Timekeeping, Problem Solving, Analysis, Negotiation, Debt Management, Debt Settlement, Leadership
Education
Central Michigan University 2002 — 2012
Bachelor's degree, Business Administration and Management, General
JPMorgan Chase January 2013 - Present
Credit Acceptance January 2011 - January 2013
Chrysler Financial Services February 2008 - April 2010
Chrysler Financial January 2005 - April 2010
Chrysler Financial Services February 2008 - March 2010
Chrysler Financial Services Americas LLC January 2005 - February 2008
Chrysler Financial Services Americas LLC January 2005 - February 2008
Rent-A-Center October 2001 - January 2005
Education
Strayer University - King of Prussia 2002 — 2006
Bachelor of Science Degree, Business Administration /Marketing
Art Institute of Philadelphia 1996 — 1998
Associates Degree, Film and Video Production
Strayer University - King of Prussia
Bachelor of Science Degree; Associates Degree, Business Administration /Marketing Art; Film and Video Production
mhs
Credit Acceptance May 2015 - Present
Skills
Management, Call Center, Process Improvement, Forecasting, Accounts Receivable, Performance Management, Leadership, Data Analysis, Project Management, Team Leadership, Change Management, Strategic Planning, Training, Employee Relations, Coaching, Financial Analysis, Banking, Call Centers, Operations Management, Vendor Management, Risk Management, Software Documentation, Business Process..., Insurance, Business Analysis, Team Building, Customer Satisfaction, Access, Account Management, Budgets, Negotiation, Strategy, Analysis, CRM, Project Planning, Sales, Credit
Education
Baker College Center for Graduate Studies 2006 — 2007
Master of Business Administration, Finance
Eastern Michigan University 2000 — 2004
Bachelor of Science, Communications
Kaba August 2012 - Present
Strategic Telecom Solutions November 2010 - August 2012
Credit Acceptance June 2007 - December 2010
Ford Motor Credit Company August 2001 - July 2007
Skills
Project Management, Six Sigma Green Belt, Fluent Spanish, Six Sigma, Business Development, Business Strategy, Strategic Planning, IT Management, Account Management, Team Leadership, Salesforce.com, Risk Management, Business Process..., Microsoft Excel, Team Building, Product Development, Marketing Strategy, New Business Development, Contract Negotiation, Financial Analysis, Forecasting, Product Management, Software Documentation, Customer Satisfaction, Vendor Management, Telecommunications, Operations Management, Sales Management, Change Management, Microsoft Office, Negotiation, Inventory Management, Business Analysis, Project Planning, Process Improvement, Budgets, Analysis, Competitive Analysis, Program Management, Business Intelligence, CRM, Call Centers, Cross-functional Team..., B2B, Sales, Coaching, Leadership, Training, Management, Customer Service
Education
University of Colorado at Colorado Springs 2000 — 2003
International Business
College of Southern Nevada
Western Governors University
Western Governors University
Credit Acceptance July 2012 - Present
Verizon Wireless October 2006 - June 2012
Verizon Wireless July 2005 - October 2006
Verizon Wireless October 2004 - July 2005
Verizon Wireless August 2002 - October 2004
Perot Systems January 2000 - August 2002
Skills
Excellent working..., Customer service..., Behavioral Based..., Time Management, Leadership Development, Performance Appraisal, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Office, Customer Service, Call Centers, Training, Coaching, PowerPoint, Leadership, Recruiting, Process Improvement, Employee Relations, Change Management, Human Resources, Customer Retention, Sales, Negotiation, Team Building, Employee Training, Wireless, Interviews, Organizational..., Cellular Communications, Employee Engagement, Performance Management, Troubleshooting, Policy, Customer Experience, Customer Satisfaction, PeopleSoft, Conflict Resolution, Team Leadership, Telecommunications, Hiring, Workforce Management, Management, Vendor Management, Technical Support
Education
Central Michigan University 2012 — 2013
Bachelor's of Science Business Administration, Business Administration and Management, General
University of Notre Dame - Mendoza College of Business 2012 — 2012
Executive Certificate in Leadership Management
Aflac March 2013 - Present
Western Funding, Incorporated June 2011 - January 2012
Credit Acceptance March 2000 - September 2010
97222 In home daycare center January 1995 - January 2000
First Consumers National Bank January 1993 - January 1995
Skills
Loans, Customer Service, Management, Credit Analysis, Process Improvement, Credit, Call Center, Banking, Skip Tracing, Loss Mitigation, Recruiting, Call Centers, Credit Cards, Credit Risk, Vendor Management, Team Building, Risk Management, Leadership, Portfolio Management, Customer Satisfaction, Training, Sales, Customer Retention, Human Resources
Education
Clackamas Community College
General Studies
Credit Acceptance February 2014 - Present
Lynnes Nissan May 2010 - Present
Skills
Sales, Finance, Negotiation, Inventory Management, Computer Proficiency, Bilingual-English/Spanis..., Microsoft Office, Social Media Marketing, Client Prospecting, Time Management, Customer Retention, Profit, Credit, Automobile, Sales Process, Customer Satisfaction, Customer Service
Education
County College of Morris
Business Administration and Management, General
Greenstone FCS January 2014 - Present
Credit Acceptance November 2009 - August 2013
Credit Acceptance November 2009 - December 2011
Axtell Commercial Coatings 2007 - 2009
Hantz Group 2006 - 2007
Wells Fargo June 2004 - July 2006
Skills
Credit Analysis, Credit, Credit Risk, Loans, Underwriting, Customer Service, Able To Multi-task, Excel, Telephone Skills, Business Intelligence, Business Analytics, Finance, Financial Analysis, Financial Modeling, Banking
Education
Alma College 2000 — 2004
BA in Business Administration, Accounting/Finance
Credit Acceptance May 2014 - Present
Planet Chrysler Dodge Jeep Ram November 2011 - June 2013
Champion Chrysler Jeep Dodge Ram January 2006 - August 2011
Butler Automotive Group 2004 - 2006
Gibson's Grill and Y'bors Martini Bar September 1996 - March 2000
Skills
Sales Management, Financial Services, Customer Retention, Customer Engagement, Automotive, Advertising, New Business Development, Social Media, Sales, SEO, Competitive Analysis, Direct Marketing, Account Management, B2B, Lead Generation, Market Planning, Sales Process, Sales Presentations, Salesforce.com, Advertising Sales, Restaurant Management, New Restaurant Openings, Restaurants, Food & Beverage, Food Service, Food Safety, Food Cost Analysis, Beverage Industry, Fine Dining, Employee Relations, Employee Engagement, Employee Training, Hiring Employees, Profit, Customer Service, Customer Satisfaction
Education
Ball State University 1985 — 1989
Bachelor of Science (BS), Advertising
Wawasee High School 1981 — 1985
Credit Acceptance November 2013 - Present
MXM Health (formerly known as Big Communications) June 2012 - November 2013
Art Van Visual Communications Department June 2011 - August 2011
Skills
Adobe Creative Suite, Graphic Design, Typography, InDesign, Logo Design, Posters, Branding, Layout, Corporate Identity, Web Design, Graphics, Brochures, Art Direction, Visual Communication, Interaction Design
Education
College for Creative Studies 2007 — 2012
Bachelor of Fine Arts (BFA), Graphic Design
Credit Acceptance November 2012 - Present
Technicolor November 2003 - February 2012
General Motors Acceptance Corporation January 2001 - January 2003
Sills, Law, Essad, Fiedler & Charboneau, P.C 2002 - 2003
Oakland County Bar Association January 1998 - January 2001
Skills
Auditing
Education
Baker College of Auburn Hills 2008 — 2012
Associate of Science (A.S.), Medical Insurance Specialist/Medical Biller
Credit Acceptance August 2012 - Present
SYNCREON October 2014 - February 2015
Goss Chiropractic Clinics August 2009 - August 2012
The Limited October 2007 - December 2009
Vector Marketing April 2009 - August 2009
SPEC International April 2007 - April 2009
American Eagle Outfitters 2005 - 2007
Skills
Social Networking, Marketing, Microsoft Office, Microsoft Excel, Microsoft Word, Recruiting, Outlook, Human Resources, Training and Development, Payroll Administration, Job Description Design, Employee Handbooks, Customer Service, Talent Acquisition, Talent Management, Full-life Cycle..., Benefits Administration, Onboarding, Unemployment Claims, Training, Job Analysis, Payroll, HRIS, Employee Training, Performance Management, Interviews, New Hire Orientations, FMLA, Temporary Placement, Hiring, Employment Law, Employee Relations, Applicant Tracking..., Internet Recruiting, Employee Engagement, Screening Resumes, Sourcing, Job Fairs, Background Checks
Education
Central Michigan University 2013 — 2016
Master's Degree, Humans Resources Administration
Grand Valley State University 2003 — 2009
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
Credit Acceptance April 2014 - Present
Aditya Birla Minacs September 1998 - April 2014
Skills
Performance Management, Workforce Management, BPO, HRIS, Talent Acquisition, Process Improvement, Employee Relations, Talent Management, Workforce Planning, Employee Engagement, Recruiting, Human Resources, Call Center, Onboarding, Management, Leadership, Screening, Training, Vendor Management, Call Centers, Benefits Administration, Technical Recruiting, Outsourcing
Education
Central Michigan University
Masters, Human Resources, 3.87
Central Michigan University
Bachelors, Organizational Administration
PNHS
Credit Acceptance February 2013 - May 2015
Etiquette School South of Boston 1998 - 2013
Source One Financial Corporation 2000 - November 2012
First 1 Financial Corporation 2004 - November 2008
Source One Financial Corporation January 2001 - November 2004
AmeriCredit January 1995 - December 2001
Skills
Hospitality Consulting, Dining Etiquette, Etiquette, Corporate Etiquette, social etiquette, sub-prime finance, Sales&Marketing, Sales Operations, Public Speaking, Team Building, Public Relations, Teaching, Coaching, Customer Service, Microsoft Office, Event Planning, Executive Coaching, Microsoft Excel, Community Outreach, Teacher Training, Organizational..., Educational Leadership, Leadership Development, Business Development, Automotive, Customer Satisfaction, Social Networking, Account Management, Sales, Sales Management, Marketing, Sales Process, Leadership, Strategic Planning, Time Management, Retail, Profit, Credit, Employee Training, Marketing Strategy
Education
Aquinas College
Quincy College
Busn. Management
The American School of Protocol - Atlanta
Certificate - Certified Etiquette Coach, Social, Children's and Business Etiquette
Capital Bank (Capital Bank Financial Corp.) October 2014 - Present
Credit Acceptance August 2006 - July 2014
Enterprise Rent a Car January 2001 - August 2006
Skills
Credit, Loans, Credit Risk, Leadership, Building Relationships, Business Development, Credit Analysis, Portfolio Management, Underwriting, Sales, Analysis, Management, Multi Tasking, Banking, Corporate Finance, Critical Thinking, complex problem solving, active listening, monitoring, sales and marketing, computers and..., Finance, Accounting, Accounts Receivable, Relationship Management, Funding, System Monitoring
Education
Baker college 2005 — 2010
Bachelor's Degree, Marketing
Baker College of Clinton Township 2003 — 2005
Associate's Degree, Marketing, 3.4
Schuber Mitchell Homes May 2014 - Present
Credit Acceptance January 2013 - May 2014
NEOSHO POWERSPORTS July 2011 - December 2012
Sentry Insurance November 2010 - July 2011
Zurich Insurance February 2009 - November 2010
neosho powersports December 2000 - February 2009
Skills
Sales Management, Insurance, Motorcycle, New Business Development, Marketing Strategy, Team Building, Account Management, Sales, Customer Satisfaction, Strategic Planning, Customer Service, Negotiation, Commercial Insurance, Retail, Selling, Customer Retention, Business Planning
Education
Colorado Christian University 1995 — 1999
Credit Acceptance January 2014 - Present
Credit Acceptance November 2004 - December 2013
Price Waterhouse Coopers January 2001 - November 2004
Skills
GAAP, Finance, SEC filings, Consolidation, Auditing, Accounting, Tax Accounting, Reinsurance, Financial Results
Education
Walsh College 1999 — 2001
MSPA, Accounting
Donetsk State University of Economics and Trade 1989 — 1994
Marketing
KeyBank October 2012 - Present
American Greetings April 2011 - October 2012
Credit Acceptance November 2009 - June 2011
Compass Group April 2008 - November 2009
Bank of America January 2007 - March 2008
Progressive Insurance January 2000 - January 2007
Keane Inc. April 1999 - December 1999
Megasoft November 1997 - March 1999
Tata Steel July 1995 - November 1997
Tata Motors July 1993 - June 1995
Skills
Data Warehousing, Business Intelligence, ETL, Teradata, Architecture, DB2, Information Architecture, Enterprise Architecture, Analysis, SAS, Agile Methodologies, Data Integration, IT Strategy, Analytics, Databases, CRM, Enterprise Software, Architectures, Program Management, Business Analysis, SDLC
Education
Cleveland State University 2004 — 2006
MBA
National Institute of Technology - Jamshedpur 1989 — 1993
BSc Engg, Mechanical Engineering
D.B.M.S. Jamshedpur 1978 — 1989
High School, ICSE / ISC
DSA Financial Group, Inc. 2011 - Present
Investment Professionals, Inc. 2009 - 2010
Ameriprise Financial 2006 - 2009
Credit Acceptance 2005 - 2005
HSBC Card Services 2004 - 2005
JPMorgan Chase 2003 - 2004
Metris Companies 2001 - 2003
United Recovery Systems 2001 - 2001
Citicards 1998 - 2001
AccuStaff 1997 - 1998
Skills
Retirement Planning, Estate Planning, Wealth Management, Financial Planning, Retirement, Investments, Insurance, Long Term Care, Wealth Transfer, Wealth Accumulation, Annuities
Education
College for Financial Planning 2007 — 2007
CRPC
Florida State College at Jacksonville 1999 — 2002
MSX International May 2015 - Present
Search Optics September 2013 - April 2015
Credit Acceptance February 2012 - July 2013
Entertainment Publications January 2007 - February 2012
Entertainment Publications June 2003 - January 2007
Entertainment Publications August 2000 - June 2003
Entertainment Publications March 1999 - August 2000
Entertainment Publications May 1998 - May 1999
TESI Staffing 1996 - 1998
Skills
Human Resources, Recruiting, Corporate Recruiting, Full-life Cycle..., Talent Acquisition, Hiring, Interviews, Selection, Employer Branding, Client/Hiring Manager..., Employee Referral..., Boolean Searching, College Recruiting, Qualifying Candidates, Extending Offers, Online Assessment, Behavioral Interviewing, Employee Relations, Employee Training, Onboarding, Account Management, Applicant Tracking..., Leadership, Internet Recruiting, HRIS, Talent Management, Employee Benefits, New Hire Orientations, Organization, Time Management, Job Descriptions, Sales, Customer Service, High-volume Recruiting, Multi-Location..., Training, Temporary Placement, Networking, Social Media, Social Networking, Vendor Management, Mentoring, Coaching
Education
College of San Mateo
AA, Liberal Studies
Credit Acceptance September 2014 - Present
Your Way Tax Services January 2009 - Present
Credit Acceptance January 2009 - September 2014
Skills
Finance, Accounting, GAAP, Team Building, Risk Management, Customer Service, QuickBooks, Leadership, Financial Analysis, Financial Reporting, Sarbanes-Oxley Act, Forecasting, Internal Controls, Budgets, Customer Satisfaction, Process Improvement, Sales
Education
Baker College of Flint 2004 — 2009
Bachelors of Business Administration, Accounting
Hope Lutheran Church August 2014 - Present
Waldorf College August 2011 - Present
Spirit Alive Church January 2011 - July 2014
ELCA 1998 - 2012
Grace Lutheran Church 2009 - 2010
Credit Acceptance 2006 - 2009
Community Lutheran Church 2003 - 2009
St. Philip the Deacon Lutheran Church 2001 - 2003
Community Lutheran Church 1998 - 2001
Skills
Leadership, Youth Ministry, Preaching, Pastoral Care, Spiritual Direction, Biblical Studies, Team Building, Church Events, Leadership Development, Training, Non-profits, Liturgy, Organizational..., Religion, Stewardship, Community Outreach, Staff Development, Discipleship, Management, Public Speaking, Fundraising, Volunteer Management, Pastoral Counseling, Teaching, Theology, Religious Studies, Missions, Event Planning, Bible Study, Gospel, Hermeneutics, Bible, Church Growth, Pastoral, Church Music, Apologetics, Social Justice, Nonprofits
Education
Luther Seminary 2009 — 2011
M.Div., Pastoral Leadership
University of Nevada-Las Vegas 2007 — 2009
Masters, Educational Leadership
Wartburg Theological Seminary 1996 — 1998
Masters, Youth Ministry
Concordia College 1991 — 1996
B.A., Music
Credit Acceptance May 2013 - Present
Bank of America July 2005 - April 2009
Skills
Applicant Tracking..., Banking, Benefits Administration, College Recruiting, Credit, Credit Analysis, Customer Service, Employee Benefits, Employee Relations, Employee Training, FMLA, Finance, Financial Analysis, HRIS, Human Resources, Interviews, Microsoft Office, Microsoft Word, New Hire Orientations, Onboarding, Outlook, Payroll, PeopleSoft, Performance Management, Process Improvement, Recruiting, Retail Banking, Risk Management, Talent Acquisition, Teamwork, Training
Education
Baker College of Allen Park 2011 — 2013
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services, 3.9
Baker College of Allen Park 2009 — 2011
Associate of Business, Management, 3.79
CARite August 2015 - Present
Rock-N-Roll City Harley-Davidson August 2014 - July 2015
Flex Capital Corporation June 2012 - August 2014
Credit Acceptance May 2006 - February 2012
Skills
Team Building, Organizational..., Market Opportunity..., Market Analysis, Coaching, Leadership, Profit, Sales Management, Sales, Automobile, Customer Service, Customer Retention, Customer Satisfaction, Selling, Sales Process, Team Leadership, Management, Forecasting, Loans, Direct Sales, New Business Development, Business Planning, Account Management, Marketing Strategy, Automotive, B2B, Training, Strategic Planning, Call Centers, Marketing, Inventory Management, Finance, Negotiation, Sales Operations, CRM, Pricing, Operations Management, Cold Calling, Executive Management, Business Development, Relationship Management, Time Management, Competitive Analysis, Retail, Sales Presentations, Strategy, P&L Management, Lead Generation, Salesforce.com, Strategic Partnerships
Education
Allan Hancock College
Wells Fargo Dealer Services July 2015 - Present
Credit Acceptance November 2012 - July 2015
Alpine Water Systems December 2010 - October 2012
Alpine Water Systems December 2005 - October 2012
Alpine Water Systems February 2007 - December 2010
Alpine Water Systems December 2005 - February 2007
Alpine Water Systems June 2004 - December 2005
Skills
Contract Negotiation, Water Quality, New Business Development, Team Building, Negotiation, Water, Customer Service, Sales Management, Sustainability, Sales, Public Speaking, Presentations, Sales Presentations, Operations Management, Budgets, Leadership, Automotive Sales..., Coaching, Forecasting, Credit, Credit Risk, Automotive, Loans, Performance Management, Market Planning, Subprime, Management, Sales Process, Account Management, B2B, Direct Sales
Education
Brigham Young University 1998 — 2003
Bachelors, Communications and Marketing
HoMedics February 2015 - Present
Entertainment Promotions March 2012 - December 2014
Credit Acceptance April 2013 - June 2013
Focus Forward Coaching, LLC 2011 - 2012
Kelly Services 2009 - 2011
Electronic Data Systems 1997 - 2002
Kelly Services 1995 - 1997
Skills
Recruiting, Applicant Tracking..., Interviews, Human Resources, Sourcing, Employee Relations, College Recruiting, Temporary Placement, Screening, Employee Benefits, Leadership, Talent Management, Hiring, Payroll, Management, Technical Recruiting
Education
Central Michigan University 1991 — 1994
Bachelors Degree, Journalism/Advertising
Credit Acceptance August 2014 - Present
Compuware January 2013 - August 2014
Capital One July 2011 - January 2013
Ericsson July 2010 - August 2010
IBM Global Services July 2008 - August 2009
Skills
SQL, SAS, Data Analysis, Testing, Databases, Process Improvement, Statistics, Quality Assurance, Quality Center, Management, Leadership, Business Intelligence, Software Project..., Microsoft Office, JavaScript
Education
UTA 2009 — 2011
M.S, Industrial Engineering
B. M. S. College of Engineering 2004 — 2008
B.E, Industrial Engineering
City of Warren, MI December 2010 - Present
Credit Acceptance May 2007 - April 2010
Ford Motor Company 2000 - 2007
Henry Ford Health System 1995 - 2000
Deloitte January 1991 - January 1995
Skills
Sarbanes-Oxley Act, Financial Reporting, Accounting, Financial Analysis, Internal Controls, Variance Analysis, Forecasting, Auditing, External Audit, SEC filings, GAAP, Hyperion Enterprise, Finance, Internal Audit
Education
Central Michigan University 1987 — 1991
BS in BA, Accounting
Credit Acceptance February 2014 - Present
Sitara LLC 2010 - Present
Websprouts, LLC March 2006 - Present
Ontario Systems March 2013 - February 2014
Ontario Systems February 2010 - March 2013
Ontario Systems March 2009 - February 2010
Phulbari, LLC October 2003 - December 2009
Ontario Systems June 2007 - April 2009
Ontario Systems August 1999 - May 2007
Skills
JavaScript, MySQL, Software Engineering, Agile Methodologies, CSS, Intersystems Cache, Artiva, Crystal Reports, Business Analysis, Mumps, Unit Testing, Test Driven Development, Java, UML, Flex, Microsoft Dynamics CRM, PHP
Education
Ball State University
MS, CICS
Hillsdale College 1995 — 1999
BS, Physics
Elites 1990 — 1995
Credit Acceptance September 2015 - Present
GO Financial January 2015 - August 2015
Santander Consumer USA Inc. April 2010 - January 2015
UACC July 2007 - February 2010
AmeriCredit September 2000 - June 2007
Skills
Credit, Loans, Relationship Management, Account Management, Sales, Credit Analysis, Sales Management, Banking, Credit Risk, Customer Satisfaction, Team Building, Risk Management, New Business Development, Salesforce.com, Call Centers
Education
Dallas Baptist University 2003 — 2006
Master of Business Administration (MBA), Finance, General
Stephen F. Austin State University 1996 — 2000
Bachelor's degree, Criminal Justice and Corrections
Credit Acceptance November 2014 - Present
Bailey's Sports Grille October 2014 - November 2014
Bailey's Sports Grille January 2012 - October 2014
Olga's Kitchen September 2012 - September 2013
Village Green Management Company July 2008 - November 2011
Marriott/White Lodging Services October 2007 - July 2008
Bennigan's Grill and Tavern May 2007 - September 2007
Hungry Howie's Pizza and Subs October 2004 - May 2007
Mr. C's Full Service Car Wash May 2003 - October 2004
Skills
Customer Service, Scheduling, Budgeting, Leadership, Sales, Contract Negotiation, Marketing, Training, Real Estate, Hotels, Customer Satisfaction, Management, Fundraising, Property Management, Human Resources, Sales Operations, Catering, Hospitality, Event Planning, Team Building, Residential Homes, Apartments, Inventory Management, Process Scheduler, Social Media Marketing, Microsoft Office, Hiring, Budgets, Microsoft Excel, Sales Management, Process Improvement, Time Management, Coaching, Negotiation, Forecasting, Recruiting, Finance, Financial Analysis, Credit, Teamwork, Social Networking, Microsoft Word, Marketing Strategy, Event Management, Public Speaking, Social Media, Sales Process, New Business Development, Profit
Education
Central Michigan University 2003 — 2007
Bachelor of Science in Business Administration, Hospitality Administration
Macomb Community College 1998 — 2000
Prep for 4-year University, Computer Programming
Cox Communications August 2013 - Present
Kelly Services April 2013 - August 2013
Credit Acceptance September 2012 - February 2013
Expedia June 2009 - June 2011
Expedia April 2006 - June 2009
Skills
Applicant Tracking..., Talent Acquisition, Recruiting, Onboarding, Technical Recruiting, Internet Recruiting, Employee Relations, Talent Management, Human Resources, Benefits Negotiation, Temporary Placement, Sourcing, New Hire Orientations, Interviews, Hiring, Management
Education
Colorado Technical University 1998 — 2000
Master's degree, Human Resources Management and Information Technology
South Dakota State University 1992 — 1996
Bachelor's degree, Psychology
Behavioral Health Professionals, Inc. October 2015 - Present
Macomb Community College April 2013 - Present
United Physicians October 2014 - September 2015
Covisint February 2013 - May 2014
Hewlett-Packard June 2006 - January 2013
Credit Acceptance January 2008 - June 2008
Carlson Marketing Worldwide October 2000 - March 2006
Carlson Marketing Group November 1991 - October 2000
Skills
ITIL, Microsoft Office, Word, Excel, PowerPoint, Documentation, Disaster Recovery, Visio, Agile, Business Analysis, Process Improvement, Vendor Relations, Change Management, PMP, MS Project, Customer Relations, Team Leadership, Healthcare IT, Analysis, Project Planning, Business Process, Trainers, Peer Mentoring, Microsoft Excel, Requirements Analysis, Collaborative Problem..., Quality Management, Healthcare Information..., IT Service Delivery, Agile Methodologies, Customer Service, Leadership, Project Management, Telecommunications, Team Building, Software Documentation, IT Strategy, Security, SDLC, Testing, Databases, Training, Vendor Management, Integration, Troubleshooting, SQL, Microsoft Word, Information Technology, SharePoint, SaaS
Education
Walsh College of Accountancy and Business Administration 2007 — 2010
Masters of Science in Business Administration, Strategic Leadership
Macomb Community College 2011 — 2011
CHTS-IM Certification, Healthcare Information Technology Consortium
California State University-Dominguez Hills 2007 — 2008
Technical Writing Certificate, Technical Writing
Lawrence Technological University 1993 — 1996
Bachelor of Science in Business Administration, Information Systems
Credit Acceptance June 2015 - Present
Hospice Compassus August 2014 - June 2015
ADP July 2013 - August 2014
WilsonHCG March 2010 - June 2013
ADP August 2001 - February 2010
Brighton Market July 2009 - January 2010
Judge.com 2000 - 2001
Skills
Sales Management, Creative Sourcing, Recruitment Technology, Internet Recruiting, Direct Recruiting, Job Posting, Candidates Searching, Diversity Recruitment, Candidate Assessment, Selling, Intangible Sales, Closing Deals, Cold Calling, Job Fairs, Candidate Screening, Facebook, Recruiting, Sourcing, Screening Resumes, Sales, Deal Closure, Job Scanning, Interviews, Leadership, Diversity & Inclusion, Technical Recruiting, Applicant Tracking..., HRIS, HR Consulting, Talent Management, Direct Sales, College Recruiting, Talent Acquisition, Benefits Negotiation, Strategy, RPO, CRM, Contract Recruitment
Education
Central Michigan University 2001 — 2003
Masters
Oakland University 1995 — 1999
Bachelors
WBHS 1992 — 1995
CARite March 2015 - Present
CARite September 2014 - Present
Community Choice Credit Union November 2013 - September 2014
Credit Acceptance January 2013 - November 2013
Credit Acceptance August 2011 - January 2013
Credit Acceptance May 2007 - August 2011
Credit Acceptance September 2006 - May 2007
Skills
Credit Analysis, Credit, Project Management, Finance, Risk Management, Business Analysis, Process Improvement, Banking, Forecasting, Financial Analysis, Customer Satisfaction, Call Centers, Sales Management, Credit Risk, Financial Modeling, Loans, Portfolio Management, Team Management, Negotiation, Vendor Management, Customer Service, Business Planning, Underwriting, SDLC, PMO, Business Process..., Leadership, PMP, Relationship Management, Analysis, Management, Project Portfolio..., Cross-functional Team..., Business Process, CRM, Agile Project Management, Resource Management, Business Intelligence, Waterfall, Program Management, Team Leadership
Education
Cardinal Stritch University 1995 — 1999
Bachelor of Arts, International Business
Cardinal Stritch University 1995 — 1999
Bachelor of Arts (B.A.), International Business
Career Connections Inc. 2012 - Present
Credit Acceptance 2013 - 2014
IMPACT Management Services 2012 - 2013
X-Ray Industries, Inc. 2011 - 2012
Davenport University 2007 - 2011
Save U Staffing 2007 - 2011
Port Huron Flags 2005 - 2007
Nashville Sounds 2005 - 2005
Detroit Pistons 2004 - 2004
Skills
Sales Management, Strategic Sourcing, Consensus Building, Market Penetration, Screening, Background Checks, Project Execution, Human Capital Management, Talent Selection, Talent Scouting, Proposal Writing, Generating Revenue, Cost Savings, Social Media, Resume Writing, Resume Mining, Virtual Teams, Career Management, Career Assessment, Career Transitions, Contract Negotiation, Conducting Interviews, Exit Interviews, Mock Interviews, Organizational Change, New Hire Orientation, Training & Development, Market Research, Talent Identification, Event Management, Budget Management, Balanced Scorecard, NDT, Aerospace, Plating, Sports Management, Higher Education..., Medical Terminology, Healthcare IT, Executive Search, Internal Communications, Customer Acquisition, Customer Retention, Client Relationship..., Forecasting, Social Networking, Personal Branding, Cover Letters, Applicant Tracking..., Job Descriptions
Education
Siena Heights University 2001 — 2005
Bachelor, Sport Management
Davenport University
Master of Business Administration (MBA), Strategic Management
Wyandotte Municipal Services September 2012 - Present
Wyandotte Alarm Company May 2010 - August 2012
Colwell & Salmon November 2009 - May 2010
Credit Acceptance November 2007 - July 2008
Alltel Wireless March 2004 - November 2007
Skills
Customer Service, Accounts Receivable, Microsoft Excel, Microsoft Word, Data Entry, Outlook, Microsoft Office, Accounts Payable, Invoicing, QuickBooks, PowerPoint, Accounting, Payroll, Account Reconciliation, Inventory Management
Education
Arkansas State University-Beebe
United Auto Credit Corporation June 2012 - Present
Black Horse Auto Complex November 2009 - June 2012
Credit Acceptance October 2007 - October 2009
Best Buy Motors January 2007 - October 2007
Prestige Auto Sales February 2006 - December 2006
AMA Cars April 2002 - January 2006
St. Mary Medical Center June 2001 - March 2002
PRK Contracting January 1996 - January 2001
Skills
Finance, Inventory Management, Insurance, Accounts Payable, Marketing, Management, Advertising, Credit, Automotive, Vehicles, Financial Analysis, Account Management, Automobile, B2B, Banking, Budgets, Business Development, Business Planning, Competitive Analysis, Consumer Lending, Credit Analysis, Credit Risk, Customer Retention, Customer Satisfaction, Customer Service, Dealer Management, Dealers, Funding, Leadership, Loans, Negotiation, New Business Development, Operations Management, Pricing, Process Improvement, Profit, Program Management, Relationship Management, Retail, Sales, Sales Management, Sales Operations, Sales Process, Selling, Strategic Planning, Team Building, Team Leadership, Training, Underwriting, Warranty
Education
S.T.A.R. Technical Institute 2001 — 2002
Diploma, Surgical Technologist; surgical technology
Arcadia University 1998 — 2001
Communications; Business Administration and Economics Accounting
Conwell-Egan Catholic High School 1992 — 1996
high school diploma
Blue Line Rental June 2015 - Present
Glazier Foods Company September 2014 - November 2014
Southwestern Energy May 2012 - September 2014
McDaniel Accounting Services PC March 2014 - April 2014
Credit Acceptance April 2009 - July 2011
Robert Half International August 2007 - April 2009
Kelly Services March 2004 - October 2006
Skills
Proficient in Microsoft..., Typing speed 60 wpm, 10-key 13211 kph, Data Entry Alpha..., Data Entry Check Number..., Access, Payroll, Outlook, Invoicing, Data Entry, Time Management, Teamwork, Customer Service, Internal Controls, Sales, Accounting, Software Documentation, PowerPoint, Accounts Receivable, Microsoft Excel, Microsoft Word, PeopleSoft, Analysis, Human Resources, Databases, Auditing, Financial Reporting, Supervisory Skills, Financial Analysis, Financial Accounting, QuickBooks, Journal Entries, Lotus Notes, Account Reconciliation, Bookkeeping, Accruals, SharePoint, Bank Reconciliation, Microsoft Office, Telephone Skills, Tax, Filing, Recruiting, Interviews
Education
Walden University 2015 — 2016
Master's Degree, Human Resources Management and Services
Baker College of Flint 2012 — 2014
Bachelor's degree, Accounting
Baker College of Allen Park 2009 — 2012
Associate's degree, Accounting
Cass Technical High School 1997 — 2001
Diploma, Business Administration and Management, General
Credit Acceptance May 2015 - Present
Asset Acceptance / Encore Capital Group August 2012 - May 2015
Central Michigan University August 2011 - August 2012
Skills
SAS, SQL, Data Analysis, Microsoft Excel, Statistics, Microsoft Office, Mathematics, LaTeX, Sage, Minitab, Analysis, Statistical Modeling, Management, Time Management, Vendor Management, Access, SAS programming, Customer Service, Data Mining
Education
Central Michigan University 2011 — 2012
Master of Arts (M.A.), Mathematics
Central Michigan University 2007 — 2011
Bachelor of Science (B.S.), Statistics, Mathematics, Actuarial Science
Credit Acceptance January 2013 - Present
Ford Motor Credit Company September 2010 - January 2013
Wayne State University January 2010 - December 2010
Institute of Gerontology, Wayne State University January 2007 - December 2009
Wayne State University 2006 - 2007
Arizona State University 2000 - 2002
Skills
Time Series Analysis, Statistical Modeling, SAS, Econometrics, Predictive Modeling, Survival Analysis, Logistic Regression, Economics, Analytics, Quantitative Analytics, Forecasting, SAS programming, Data Analysis, Statistics, Data Mining, Predictive Analytics, Microeconomics, Eviews, Linear Regression, Data Modeling, SQL, JMP, International Economics, R, Macroeconomics, Credit Risk, Artificial Neural..., Cluster Analysis, Decision Trees, SPSS, Risk Analytics, Regression Analysis
Education
Wayne State University 2005 — 2012
Doctor of Philosophy (Ph.D.), Econometrics and Quantitative Economics
Arizona State University 2000 — 2002
Master of Science (MS), Economics
Universidad Autónoma de Nuevo León 1994 — 1999
Bachelor's Degree, Economics
Credit Acceptance February 2014 - Present
Microexcel June 2009 - Present
UNICEF August 2013 - February 2014
AM July 2007 - May 2009
CS March 2005 - June 2007
Skills
Microsoft Technologies:..., Microsoft Office..., IIS, SharePoint, Security
Education
Andhra University 2002 — 2004
Master of Business Administration (MBA), Human Resources Management and Services
Andhra University 1999 — 2002
Bachelor of Science (BSc), Computer Science
Credit Acceptance October 2014 - Present
Allegis Global Solutions November 2012 - October 2014
Verus Analytics June 2012 - November 2012
Verus Analytics October 2010 - June 2012
Skills
Research, Microsoft Excel, Microsoft Office, Data Analysis, Databases, MySQL, Microsoft SQL Server, OBIEE, PL/SQL, SAS, PowerPoint, Training, Microsoft Word, Public Speaking, Outlook, Analysis
Education
Arizona State University - W. P. Carey School of Business 2008 — 2012
B.S., Management, International Business
Arizona State University - W. P. Carey School of Business 2008 — 2012
B.S., Finance
Credit Acceptance July 2012 - Present
Javitch, Block & Rathbone June 2009 - July 2012
Burman and Robinson, Attorneys at Law November 2008 - June 2009
Burman and Robinson, Attorneys at Law January 2007 - May 2008
Skills
Litigation, Legal Research, Legal Writing, Civil Litigation
Education
Capital University Law School 2005 — 2008
J.D., Concentration in Publicly Held Companies
Ohio Northern University 2001 — 2005
Bachelor of Arts, Criminal Justice
Credit Acceptance September 2013 - Present
Masco Cabinetry May 2013 - September 2013
Aisin World Corp. of America November 2010 - May 2013
SRA AMERICA, INC. (New York, NY) November 2010 - May 2013
Otsuka May 2010 - November 2010
HighPoint Solutions May 2010 - November 2010
Northeast Ohio Regional Sewer District March 2010 - May 2010
Salesforce.com September 2009 - February 2010
ProBuild Holdings April 2008 - July 2009
Skills
Oracle E-Business Suite, PL/SQL, Oracle Applications, SQL, Oracle Discoverer, OBIEE, Oracle, Oracle Reports, ERP, Business Intelligence, XML, Java, Financials, Business Analysis, Unix, Order to Cash, XML Publisher, Oracle HR, Oracle Forms, Unix Shell Scripting, SDLC, Oracle R12 Financials, Toad, SQL*Plus, Procure-to-Pay, Oracle PL/SQL..., Oracle Financial, SQL Tuning, GL, Oracle Financials, Shell Scripting
Education
Anna University
Bachelors of Engineering, Electronics and Communicaiton
Johnson Controls September 2013 - Present
Credit Acceptance April 2012 - August 2013
Credit Acceptance January 2010 - April 2012
Credit Acceptance October 2008 - February 2010
Credit Acceptance Corporation May 2007 - September 2008
Robert Bosch Corporation April 2004 - May 2007
Friedman Real Estate Group December 2000 - February 2004
Skills
FMLA, ADA, Performance Management, Employee Relations, Talent Management, Hiring, Employment Law, Talent Acquisition, Recruiting, Onboarding, HRIS, Employee Engagement, Employee Training, Technical Recruiting, HR Policies, Applicant Tracking..., Internet Recruiting, Human Resources, Americans with..., Employee Benefits, Sourcing, Coaching, New Hire Orientations, Interviews, College Recruiting
Education
Central Michigan University 2002 — 2006
Masters, Human Resources
Central Michigan University 1996 — 2000
Bachelors, Science
Credit Acceptance June 2014 - Present
Credit Acceptance March 2013 - June 2014
Charter One Bank December 2008 - March 2013
Comerica Bank December 2005 - September 2008
Comerica Bank May 2001 - December 2005
Skills
Customer Service, Microsoft Office, Microsoft Word, Organization, Team Leadership, Leadership, Multi Tasking, Microsoft Excel, PowerPoint, Outstanding..., Communication
Education
Baker College of Clinton Township 2011 — 2013
Bachelor's degree, Human Resources Management
University of Phoenix 2008 — 2010
Associate's degree, Business Administration
Credit Acceptance February 2012 - November 2013
Credit Acceptance August 2011 - February 2012
Dealership Training Solutions March 2009 - August 2011
BRAG Suzuki of December 2006 - February 2009
Lavoz Publishing April 2006 - November 2006
Chapman Chevrolet November 2005 - April 2006
Automotive Dealership Institute May 2005 - November 2005
Chapman Chevrolet 2002 - 2005
Plum Creek Motors December 1997 - November 2002
Joe Dye Ford February 1995 - November 1997
Skills
Automotive, Customer Satisfaction, Parts, Automobile, Sales, Sales Operations, Sales Process, Sales Management, Vehicles, Automotive Aftermarket, Customer Service, Profit, Management, Market Share, Inventory Management, Motorcycle, Budgets, Purchasing, Market Analysis, Selling, Dealers, Retail, Reynolds & Reynolds, Retail Sales, Customer Retention, Team Building, Training, Reynolds, Customer Acquisition, Leadership, Strategy, Finance, B2B, Advertising, Recruiting, ADP Payroll, Account Management, Automotive Parts, Automotive Repair, Automotive Sales..., Business Planning, Deal Closure, Dealer Management, Fleet Management, Forecasting, Gross Profit, Hiring, Income Statement, Inventory Control, Marketing Strategy
Education
Central Connecticut State University 1991 — 1994
Bachelor Degree, Liberal Arts
Ridgefield High School 1988 — 1991
General
Drive Time Car Sales Inc September 2015 - Present
Credit Acceptance May 2014 - September 2015
InstaLoan October 2012 - May 2014
Ricoh Americas Corporation May 2012 - October 2012
Enterprise Rent-A-Car May 2002 - March 2012
Cumulus Broadcasting September 1998 - May 2002
Skills
Store Management, Motivated self-starter, Training, Employee Training, Management, Sales Management, Collections, Sales, Sales Operations, Outside Sales, Customer Service, Problem Solving, Creative Problem Solving, Supervisory Skills, Banking, Loans, Accounts Receivable, Account Reconciliation, Rentals, Car Rental, Sales Presentations, Microsoft Office, PowerPoint, Automotive Aftermarket, Public Speaking, Radio Broadcasting, On-air Hosting, Customer Satisfaction
Education
Armstrong Atlantic State University 1998 — 2002
Bachelor Degree, History
Georgia Southern University 1998 — 2000
Bachelor of Science (BS), General Studies
Credit Acceptance July 2015 - Present
Enterprise Holdings February 2013 - Present
Enterprise Holdings October 2013 - July 2014
Enterprise Holdings May 2013 - October 2013
Concordia University Irvine January 2012 - May 2013
Concordia University Irvine January 2011 - January 2012
Skills
Customer Service, Time Management, Teamwork, Sales, Social Networking, Inventory Management, Customer Satisfaction, Training, Restaurants, Food Service, Leadership, Management, Marketing, Account Management, Sales Operations
Education
Concordia University Irvine 2009 — 2012
Bachelor's degree, Psychology
Santa Barbara City College 2006 — 2009
Associate's Degree, General Studies
Capital One Auto Finance June 2014 - Present
Credit Acceptance May 2010 - Present
Skills
Credit, Loans, Finance, Credit Analysis, Profit, Credit Risk, Leadership, Dealers, Automobile, Subprime, Account Management, Customer Retention, Automotive, Customer Satisfaction, Underwriting, Management, Call Centers, Sales Process, Consumer Lending, Funding, Automotive Aftermarket, Vehicles, Market Penetration, Sales Management, Sales, Loss Mitigation, Selling, Relationship Management, Dealer Management, Portfolio Management, Sales Operations, Cold Calling, Deal Closure, Executive Management, Forecasting, Skip Tracing, New Business Development, Training, Loan Origination, B2B, Mortgage Lending, Analysis, Negotiation, Risk Management, Banking, Competitive Analysis, Business Planning, Team Building, Customer Service
Education
Charleston Southern University 1985 — 1990
Credit Acceptance January 2008 - Present
Mid Atlantic Finance Corp January 2007 - January 2008
Skills
Credit, Credit Analysis, Underwriting, Credit Risk, Customer Retention, Loans, Sales, Profit, Business Planning, Automotive, Forecasting, Sales Management, Training, Relationship Management, Finance, Customer Satisfaction, Banking, Consumer Lending, Public Relations
Education
Cal State Fullerton
International Business
Credit Acceptance September 1996 - Present
Skills
Employment Law, Employee Relations, Compliance, Coaching, FMLA, HR Policies, Mentoring, Change Management, HR Consulting, Performance Management, Talent Acquisition, Talent Management, Training, Employee Benefits, HRIS, Onboarding, Management, Succession Planning, Employee Engagement, Employee Training, Process Improvement, Recruiting
Education
Central Michigan University
Credit Acceptance December 2012 - Present
Credit Acceptance March 2012 - November 2012
Credit Acceptance April 2009 - March 2012
Virchow Krause September 2005 - April 2009
Waukesha state bank 2002 - 2005
Skills
Financial Reporting, Auditing, Financial Statements, GAAP, Consolidation, Accounting, Internal Controls, Sarbanes-Oxley Act, Financial Analysis, Finance, Financial Accounting, CPA, Internal Audit, Variance Analysis, General Ledger, US GAAP, Financial Risk, SEC filings
Education
Carroll College 2001 — 2005
Bachelor's degree, Accounting
Mukwonago High School
Credit Acceptance July 2014 - Present
Credit Acceptance July 2011 - July 2014
Credit Acceptance November 2005 - July 2011
Quicken Loans 2004 - 2005
Skills
Call Center, Process Improvement, Credit Risk, Team Leadership, Training, Credit, Credit Analysis, Finance, Coaching, Loan Servicing, Mortgage Lending, Sales, Analysis, Call Centers, Leadership, Strategy, Banking, Project Management, Risk Management
Education
Oakland Community College 1997 — 1999
Business Management
Benedictine University 1996 — 1997
Comcast Spotlight May 2015 - Present
Comcast Spotlight December 2013 - April 2015
Comcast Spotlight December 2009 - December 2013
Comcast Spotlight May 2008 - December 2009
Credit Acceptance October 2006 - May 2008
Credit Acceptance April 2003 - October 2006
Credit Acceptance January 2000 - April 2003
Credit Acceptance September 1998 - January 2000
Skills
Advertising, Account Management, New Business Development, Sales Management, Sales, Advertising Sales, Marketing Strategy, Online Advertising, Customer Retention, Customer Service, Team Building, Team Leadership, Digital Media, Cold Calling, Microsoft CRM, Media Planning, Strategic Planning, Salesforce.com, Lead Generation, Social Media Marketing, Marketing, Digital Marketing, Management, Media Buying, Integrated Marketing, Marketing Communications
Education
Northwood University 2012 — 2014
Bachelor's degree, Business Administration and Management, General
Baker College Business and Corporate Services 1995 — 1997
Associate's degree, Finance and Financial Management Services
Wounded Warrior Project April 2015 - Present
JP Consulting January 2009 - March 2015
Credit Acceptance May 2011 - May 2012
Corporate Express November 2006 - November 2008
Corporate Express 2000 - 2006
Corporate Express 1993 - 2000
Skills
Organizational..., Instructional Design, Training, E-Learning, Leadership, Management, Human Resources, Process Improvement, Leadership Development, Training Delivery, Needs Analysis, Employee Training, Change Management, Team Building, Performance Management, Coaching, Performance Improvement, Onboarding, Camtasia, Project Management, Business Process..., Consulting, Workshop Facilitation, Sales Management, Executive Coaching, Employee Relations, Talent Management, Succession Planning, Operations Management, Call Centers, Organizational..., Sales, Employee Engagement, Management Development, Career Development, Instructor-led Training, Software Documentation, Customer Service
Education
Capella University 2011 — 2014
Master of Science in Education, Training and Performance Improvement
Bowling Green State University 1984 — 1988
Bachelor of Science, Education
Expedia, Inc. April 2015 - Present
Otsuka Pharmaceutical Companies (U.S.) August 2014 - March 2015
Credit Acceptance January 2014 - August 2014
Motorola Mobility International Technology August 2013 - December 2013
Aisin World Corp. of America November 2012 - July 2013
Paradigm January 2012 - August 2012
Aisin World Corp. of America August 2010 - December 2011
Capgemini Consulting India pvt Ltd January 2008 - July 2010
Cricket Communications 2009 - 2010
Cambridge Solutions February 2007 - January 2008
Skills
Oracle E-Business Suite, Oracle Applications, Oracle Financials, Program Management, Order Management, Financials, PL/SQL, Oracle HR, Order to Cash, Procure-to-Pay, Oracle Discoverer, Requirements Analysis, Business Process, Accounts Receivable, Business Analysis, Accounts Payable, ERP, Unix Shell Scripting, Oracle, OBIEE, Requirements Gathering, Solution Architecture, Oracle Reports, Data Migration, Oracle Financial, Gap Analysis, Business Intelligence
Education
Anna University 2002 — 2004
MBA, Finance & Marketing
Sri Venkateswara University 1999 — 2001
BA, Economics
P.C.R Govt.College 1996 — 1998
Inter
Z.P High school Penumur 1991 — 1995
10th Class
Blue Cross Blue Shield of Michigan April 2014 - Present
Blue Cross Blue Shield of Michigan May 2011 - Present
Blue Cross Blue Shield of Michigan November 2009 - July 2012
Credit Acceptance 2007 - 2009
Credit Acceptance 2004 - 2007
Credit Acceptance 2002 - 2004
Credit Acceptance 1999 - 2001
Credit Acceptance June 1997 - 1999
Peoplemark, Inc. January 1996 - June 1997
Skills
Performance Management, Employee Relations, Human Resources, Succession Planning, Talent Management, Personnel Management, Deferred Compensation, HRIS, Employee Benefits
Education
Michigan State University - The Eli Broad College of Business
MBA, integrative management
Concordia University Chicago 1991 — 1995
BA, cum laude, psychology
Microsoft March 2014 - Present
Dzikowski Consulting LLC July 2013 - March 2014
Ally Financial Inc. May 2013 - February 2014
Quicken Loans April 2012 - May 2013
Siemens April 2009 - April 2012
Credit Acceptance August 2007 - March 2009
Domino's Pizza January 2007 - August 2007
The Harvard Drug Group June 2005 - October 2006
Cranbrook Educational Community February 2004 - June 2005
Analysts International 2003 - 2004
Skills
SCCM, Active Directory, Deployment, Group Policy, VMware, Windows Server, Windows Server 2008, Troubleshooting, BDD, ITIL, Windows 7, System Deployment, DNS, SAN, Cisco Technologies, Data Center, Disaster Recovery, Servers, Networking, Virtualization, Operating Systems, VMware ESX, Help Desk Support, Microsoft Technologies, Windows, Citrix, Microsoft Exchange, DHCP, Hyper-V, Technical Support, Security, XP, Powershell, System Administration, IIS, Network Security, IT Management, VPN, IT Operations, System Center Products, Network Administration, Firewalls, VMware Infrastructure
Education
Walsh College of Accountancy and Business Administration 2006 — 2007
Master of Science, Business Information Technology
Central Michigan University 1998 — 2003
Bachelor of Science, Information Technology
Stewart Title May 2013 - Present
Ocwen Loan Servicing March 2012 - December 2012
ProConsulting Service July 2010 - November 2011
US Postal Service November 2009 - June 2011
Murray Resources August 2008 - July 2009
Credit Acceptance October 2007 - June 2008
Asset Acceptance August 2002 - October 2007
Asset Acceptance August 2002 - March 2005
Skills
Leadership, Call Centers, Management, Training, Marketing, Sales, Access, Microsoft Office, Human Resources, Negotiation, Accounts Receivable, Networking, Invoicing, Accounting, Customer Service, Microsoft Excel, Data Entry, Microsoft Word, Business Development, Team Leadership, Accounts Payable, Process Improvement, Interviews, Team Building, Budgets, Teamwork, Recruiting, PowerPoint, Risk Management, Project Planning
Education
Davenport University 2001 — 2006
Associates, Business Administration
TIAA-CREF August 2011 - Present
C&S Wholesale Grocers October 2009 - August 2011
C&S Wholesale Grocers February 2007 - October 2009
Ford Motor Credit Company February 2001 - February 2007
Credit Acceptance July 1998 - January 2001
Skills
Teradata, Datastage, Data Warehousing, ETL, Data Modeling, Data Integration, Database Design, Database Administration, Business Process, Databases, Data Warehouse..., Oracle, PL/SQL, Requirements Analysis, SQL, SDLC, Business Intelligence, Business Intelligence..., DB2, Enterprise Architecture, Informatica
Education
Acharya Nagarjuna University 1993 — 1997
Bachelors, Electronics & Communications Engineering
General Motors October 2012 - Present
Capgemini January 2009 - August 2012
GE Capital Treasury 2012 - 2012
Credit Acceptance February 2008 - January 2009
Capgemini - Clients - GM, AmericanGreetings 2009 - 2009
T - Systems Client - Volkswagen of America, Inc 2006 - 2008
Ford Motor Company - Consultant 2005 - 2006
J. Walter Thompson 2003 - 2005
DaimlerChrysler - Mercedes-Benz Financial Services, USA 1994 - 2000
Skills
Data Warehouse..., Enterprise Architecture, Master Data Management, Data Warehousing, SDLC, Data Governance
Education
Arizona State University 1992 — 1993
Master of Science (MS)
Coimbatore Institute of Technology 1987 — 1991
Bachelor of Engineering (B.E.)
Credit Acceptance November 1989 - Present
Anderson Consulting 1984 - 1989
Skills
Competitive Analysis, B2B, Market Planning, New Business Development, Sales Management, Marketing Strategy, Lead Generation, Team Building, Forecasting, Marketing, Customer Retention, Strategic Partnerships
Education
Albion College 1980 — 1983
James Cook University
Chosa Consulting June 2015 - Present
Credit Acceptance September 1999 - May 2009
Skills
ITIL, IT Service Management, IT Management, Integration, Incident Management, Data Center, Governance, PMO, Help Desk Support, Management, PMP, Call Centers, Vendor Management, Software Documentation, Disaster Recovery, IT Operations, SDLC, IT Strategy, Active Directory, Business Analysis, Team Leadership, Enterprise Architecture, Microsoft Exchange, Process Improvement
Education
Central Michigan University 1999 — 2001
Master of Science Administration (MSA), Software Engineering Administration
Colorado State University 1990 — 1993
Bachelor's degree, History, cum laude
Mediu, LLC September 2015 - Present
Gulfport Dive Center August 2015 - Present
Mediu February 2011 - September 2015
BitWare Technologies, LLC May 2005 - December 2011
TEKsystems October 2009 - February 2011
Credit Acceptance May 2007 - October 2009
EDS November 2000 - May 2007
US Army June 1996 - June 2000
Skills
Genesys, Networking, Linux, Avaya, VoIP, Asterisk, Routing, Telecommunications, Cisco Technologies, IVR, Network Administration, ITIL, CTI, Vendor Management, Call Center, Cisco Call Manager, Mac, Switches, Unix, Enterprise Software, Call Centers, Contact Centers, System Deployment, Disaster Recovery, Data Center, Visio, CRM, Network Architecture, System Administration, Network Design, Requirements Analysis, SIP, Agile Methodologies, Databases, Professional Services, Unified Communications, Business Intelligence, Routers, Telephony, Integration, Cloud Computing, Managed Services, Solution Architecture, Pre-sales, ACD, Strategy, Management, Leadership, Project Management, Process Improvement
Education
Baker College Business and Corporate Services 2002 — 2008
Bachelor of Business Administration (BBA), Business
University of Maryland College Park 1999 — 2000
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Credit Acceptance September 2011 - Present
Skills
Credit, Loans, Credit Analysis, Underwriting, Credit Risk, Finance, Consumer Lending, Banking, Customer Satisfaction, Subprime, Team Building, Call Centers, Portfolio Management, Risk Management, Financial Analysis
Education
Baker College of Auburn Hills
Accounting
Credit Acceptance May 2015 - Present
Credit Acceptance Corporation May 2013 - Present
Credit Acceptance 2010 - Present
Skills
Financial Analysis, Credit Analysis, Leadership, Financial Modeling, Team Building, Management, Credit Risk, Finance, Portfolio Management, Banking, Credit, Risk Management, Customer Service, Loans, Microsoft Excel, Corporate Finance
Education
University of Phoenix
Bachelor of Science, Business Management
Cleveland State University
DealerCap Inc. dba B to B Innovations 2010 - Present
GWC Warranty June 2010 - December 2011
Promax Online February 2006 - August 2009
Credit Acceptance April 2005 - February 2006
INOFIN INCORPORATED August 2003 - April 2005
Auto Dealership 1998 - 2003
Education
Bowling Green State University 1995 — 1998
Bachelor of Science (B.S.)
Credit Acceptance December 1996 - Present
Prudential Preferred Financial Services March 1991 - December 1996
Skills
Profit, Credit, Credit Analysis, Sales Management, Finance, Forecasting, Loans, Underwriting, Sales Process, Credit Risk, Relationship Management, Executive Management, Customer Retention, Automotive, Automobile, Sales, Portfolio Management, Consumer Lending, B2B, Dealers, Selling, Marketing, Negotiation, Business Planning, Customer Satisfaction
Education
Central Michigan University 1986 — 1990
Bachelor of Science in Business Administration, Finance and Accounting
JM Family Enterprises, Inc. August 2007 - Present
Credit Acceptance July 2006 - July 2007
WC Sales & Leasing February 2006 - June 2006
ACC Consumer Finance July 2004 - February 2006
Water and Power Community Credit Union June 2002 - June 2004
Skills
Sales, New Business Development, Marketing, Automobile, Team Building, Automotive Aftermarket, Training, Loans, Management, Profit, Customer Service, Automotive, Sales Operations, Sales Management, Dealers, Sales Process, Customer Satisfaction, Retail, Vehicles, B2B, Customer Retention, Negotiation
Education
Golden Gate University 2011 — 2015
Masters in Business Administration, Business Administration and Management, General
Golden Gate University 2007 — 2010
B.A. Business Administration, Business Administration and Management, General
California State University-Los Angeles 2005 — 2007
Bachelor's degree, Business Administration and Management, General
Santa Monica College 2000 — 2003
AA, General
Capital One Auto Finance August 2012 - Present
Credit Acceptance July 2006 - June 2012
Bank Repo Auto April 2006 - July 2006
Antelope Valley Ford / Shuttle Lincoln Mercury September 2005 - April 2006
Lancaster Auto Group October 2004 - September 2005
READY CREDIT / GALPIN MOTORS INC January 2003 - September 2004
GALPIN MOTORS INC October 2000 - December 2002
GALPIN MOTORS INC July 1996 - October 2000
GALPIN MOTORS - SATURN OF THE VALLEY January 1992 - July 1996
Skills
Credit, Retail, Automotive, Hiring, Business Planning, Sales Management, Customer Relations, Team Building, Customer Service, Budgeting, Mentoring, Consultative Selling, Strategic Planning, Profitability, New Business Development, Coaching, Team Leadership, Excel, Process Improvement, Problem Solving, Risk Management, Compliance, Word, Microsoft Office, Leadership Development, B2B, Competitive Analysis, Profit, Budgets, Credit Analysis, Management, Managerial Finance, Microsoft Excel, Microsoft Word, Negotiation, Sales, Sales Operations, Selling, Training, Vehicles, Loans, Customer Retention, Dealers, Automobile, Banking
Education
California State University-Northridge 1987 — 1991
History
Cherry Hill West
Credit Acceptance April 2010 - 2011
DEALERTRACK, INC. September 2006 - November 2008
JPMorganChase August 2002 - August 2005
GMAC November 1996 - August 2002
General Motors Acceptance Corp 1982 - 2002
Education
City University of Seattle 2000 — 2004
Bachelors of Science, General Studies, Business
Credit Acceptance March 2015 - Present
Credit Acceptance October 2012 - March 2015
Credit Acceptance May 2010 - October 2012
Credit Acceptance January 2009 - May 2010
Credit Acceptance February 2008 - January 2009
Credit Acceptance August 2007 - February 2008
JP Morgan Chase November 2006 - August 2007
Applebee's October 2002 - November 2006
Skills
Training, Hiring Personnel, Organization, Operating Budgets, Department Budgeting, Forecasting, Process Improvement, Change Management, Management, Presentations, PowerPoint, Microsoft Excel, Call Center, Banking, Sales Management, Food Safety, Food & Beverage, Restaurant Management, Event Planning, Succession Planning, Repossessions, Collections, Skip Tracing, Call Centers, Negotiation, Loans, Budgets, Customer Satisfaction, Leadership, Vendor Management, Team Building, Credit, Customer Service, Customer Retention, Sales, Operations Management, Executive Management
Education
Livonia Franklin High School 1990 — 1994
American Intercontinental University
Bachelor of Business Administration (BBA), Human Resources Management, 3.92 GPA
Henry Ford Community College
Business
The State Bank August 2011 - Present
Credit Acceptance November 2010 - August 2011
C. Ruthig Insurance Agency 2008 - 2010
Brighton Commerce Bank April 2004 - April 2009
Michigan Heritage Bank April 1999 - March 2004
Skills
Commercial Lending, Loans, Credit Analysis, Credit, Underwriting, Commercial Banking, Lines Of Credit, Funding, Commercial Real Estate, Portfolio Management, Business Development, Small Business Lending, Banking, Mortgage Lending, SBA
Education
Central Michigan University 1992 — 1996
B.S. in B.A., Finance
Marketing Associates January 2015 - Present
Marketing Associates September 2012 - Present
Marketing Associates December 2010 - Present
Credit Acceptance July 2004 - December 2010
Entertainment Publications 1997 - 2004
Skills
Data Analysis, Analytics, Business Intelligence, Data Mining, Business Analysis, Microsoft Office, Predictive Analytics, Financial Analysis, Access, Analysis, SAS Programming, Microsoft Excel, Team Management, MS Excel Pivot Tables, Management
Education
Central Michigan University 1990 — 1994
Credit Acceptance April 2013 - Present
Hexaware Technologies April 2010 - April 2013
Ernst & Young April 2010 - April 2013
Hexaware Technologies August 2007 - April 2010
Skills
PL/SQL, Performance Tuning, Shell Scripting, Oracle, Databases, Web Services, Solution Architecture, Microsoft SQL Server, SSRS, Perl, Data Modeling, Data Warehousing, ORACLE 9I/10g/11g, Database Development, Oracle DBA, EAGLE PACE, Unix Shell Scripting, Linux, SDLC, Requirements Analysis, Requirements Gathering, Data Analysis, SSIS, SQL, Informatica, Database Design, ETL, Agile Methodologies, Unix, Business Intelligence
Education
Acharya Nagarjuna University
B.Sc., Computer Science
Andhra University
M.Sc., Mathematics
Credit Acceptance February 2014 - Present
Lincare Holdings, Inc June 2012 - February 2014
Enterprise Rent-A-Car May 2004 - March 2012
Enterprise Rent-A-Car August 1999 - April 2004
Skills
Sales Management, Account Management, Customer Service, New Business Development, Team Building, Customer Relations, Marketing Strategy, Strategic Planning, Cold Calling, B2B Marketing, Performance Management, Full P&L Responsibility, Medical Devices, Medical Sales, B2B, Customer Retention, Customer Satisfaction, Forecasting, Sales Process, Management, Sales, Business Development, Human Resources, Interviews, Key Account Management, Leadership, P&L Management, Strategy, Recruiting, Contract Negotiation, Training, Budgets, Negotiation, Operations Management, Program Management
Education
Ball State University 1991 — 1996
Bachelor of Science (BS), Corporate Financial Management, Financial Institutions
Credit Acceptance July 2012 - Present
Vivalyric Communications LLC February 2012 - Present
Oakland Community College September 1999 - December 2012
ES3 November 2010 - February 2012
TTi Global May 2008 - August 2009
Learning Designs, Inc December 2006 - May 2008
Volvo North America 2006 - 2007
Ardent Learning, Inc January 2005 - December 2006
General Motors University November 2002 - January 2005
RWD Technologies, Inc January 1998 - November 2002
Skills
Speech Writing, Proposal Writing, Technical Writing, Instructional Design, Instructor-led Training, Web-based Training, Performance Improvement, Performance Management, Needs Analysis, Communications Planning, Marketing Communications, Persuasive Writing, Sales Skills Training, Leadership Development, Corporate Culture, Scenario Planning, Business Process..., Teaching English, Business English, Event Planning, Presentation Development, Presentation Coaching, Writing, Newsletters, Performance Analysis, Marketing Materials, E-learning, Curriculum Design, Classroom Instruction, Blended Learning, Curriculum Development, Training Delivery, Adult Education, Editing, Mentoring, Public Speaking, E-learning Development, Organizational..., Software Training, Coaching, Teaching, Technical Training, Higher Education, Presenter, Microsoft Office, Word, ADDIE, Change Management, Staff Development, Blended Learning...
Education
Oakland University 1994 — 1998
Master of Arts degree, English
Central Michigan University 1983 — 1989
Bachelor of Arts degree, Journalism
Credit Acceptance August 2015 - Present
Credit Acceptance October 2012 - August 2015
Credit Acceptance April 2012 - October 2012
Hewlett-Packard 2010 - 2012
Skills
Information Security..., Information Security, Network Security, Firewalls, IT Audit, Computer Security
Education
Baker College of Clinton Township 2010 — 2014
Bachelor of Information Technology and Security
Baker College of Clinton Township 2010 — 2012
Associate of Applied Science, Computer Networking
MarkOne Financial / formerly operating as Centrus Auto Finance March 2014 - Present
Jim McNatt Auto Group February 2013 - March 2014
Credit Acceptance November 2011 - December 2012
Skills
Customer Service, Strategic Planning, Public Speaking, PowerPoint, Microsoft Office, Marketing Strategy, Team Building, Public Relations, Negotiation, Social Media, Marketing, Advertising, New Business Development, Event Planning, Inventory Management, Coaching, Account Management, Microsoft Word, Research, HTML, Sales, Strategic Negotiations, Teaching, English, Outlook, Sales Management, Microsoft Excel, Windows, Customer Satisfaction
Education
Ashford University 2009 — 2012
Bachelor of Arts (B.A.), Elementary Education and Teaching
The University of Texas at Arlington 1995 — 1996
Ashford University, Business Administration and Management, General
VGA
VGA
Toyota Financial Services August 2014 - Present
Credit Acceptance April 2006 - August 2014
Freeway Ford May 2004 - August 2005
Shortline Automotive Group November 2001 - May 2004
Skills
Underwriting, Profit, Credit Risk, Finance, Relationship Management, Sales Management, Consumer Lending, B2B, Portfolio Management, Selling, Sales, Automobile, Forecasting, Account Management, Credit, Loans, Banking, Management
Education
University of Northern Colorado 1998 — 2001
Master of Arts (MA), Clinical Counseling
Augustana College (SD) 1984 — 1989
Bachelor of Arts (BA), Political Science and Government
North Georgia Staffing June 2015 - Present
Sykes Enterprises, Inc. December 2013 - Present
M. Smith Group 2011 - Present
Ryla Staffing September 2010 - October 2012
APL LOGISTICS July 2004 - August 2010
Fresh Advantage February 2002 - May 2004
Michigan National Bank September 2001 - January 2002
Credit Acceptance June 1995 - September 2001
Skills
Customer Service, Supervisory Skills, Data Entry, Front-end Operations, Team Building, Time Management, Numeric data entry..., Customer Satisfaction..., Shipping, Management, Customer Satisfaction, Credit, Leadership, Microsoft Word, Training, Microsoft Office, Loans, Mortgage Lending, PowerPoint, Sales, Software Documentation, Strategic Planning
Education
Ashford University 2012 — 2014
Master's degree, Finance, General
Ashford University 2009 — 2012
Bachelor of Arts (B.A.), Organizational Management, Degree
Capstone Mortgage Institute
Loan Processor, Banking, Certification
MAHLE Behr USA May 2012 - Present
ThyssenKrupp June 2010 - May 2012
Hella Electronics October 2008 - May 2010
Plastipak Packaging January 2006 - July 2008
Key Plastics L.L.C May 2004 - January 2006
Credit Acceptance 1999 - 2005
Skills
Budgets, Financial Reporting, Automotive, Strategic Planning, Financial Analysis, Process Improvement, Forecasting, SAP, Analysis, Pricing, Strategy, Manufacturing, Variance Analysis
Education
Walsh College 2003 — 2005
Masters, Finance/Economics
Central Michigan University 1994 — 1999
Bachelors, Finance
Credit Acceptance July 2003 - Present
Credit Acceptance July 2000 - August 2003
Michigan National Bank March 1996 - July 2000
Skills
Credit, Loans, Credit Analysis, Finance, Credit Risk, Relationship Management, Underwriting, Mortgage Lending, Portfolio Management, Risk Management, Banking, Consumer Lending, Financial Services
Education
Central Michigan University 1989 — 1994
B.S. in B.A., Finance
Credit Acceptance November 2014 - Present
Nicholas Financial Inc. September 2012 - October 2014
Trucks Plus Inc June 2002 - September 2012
Skills
Customer Service, Sales, Finance, Negotiation, Credit, Management, New Business Development, Strategic Planning, B2B, Store Management, Budgets, Wholesale, Auctions, Auto, Loans, Profit, Microsoft Office, Customer Relations, AL Department of..., Business to Business..., Auto Appraisals, Floorplanning, Acccounts Receivable..., Frazer Software, Retail Management, Wholesale Sales, Sales Management, Consultative Sales..., Team Leadership, Sales Operations, Business Strategy, Sales Presentations, Relationship Building, Employee Relations, Cross-functional Team..., Market Research, Performance Management, Sales Force Development, Product Launch, Customer Experience, Business Coaching, Presentation Development, Revenue & Profit Growth, CRM Databases, Credit Reporting, Dealer Networks, Dealer Operations, Dealer Relationships
Education
Auburn University 1999 — 2002
Bachelor of Science (B.S.), Business Administration
Credit Acceptance April 2011 - Present
Asset Acceptance October 2009 - April 2010
St. John Providence Health System March 2004 - March 2010
Skills
Remarketing, Sales Management, B2B, Consultative Selling, Competitive Analysis, Marketing, Quota driven sales, Telesale, Collections Management, Repossession specialist
Education
Wayne State University 2004 — 2009
bachelors degree, Marketing/ Advertising
Baker College Business and Corporate Services 2003 — 2005
Bachelor of Business Administration (BBA), Marketing
Credit Acceptance February 2012 - 2012
Southeast February 1978 - April 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service
Education
Auburn University
Bachelor of Science (BS), Marketing
Credit Acceptance April 2013 - Present
Shore Mortgage May 2012 - February 2013
TD Auto Finance May 2011 - March 2012
AT&T January 2009 - January 2011
Skills
Customer Relations, Microsoft Office, Excel, Investments, Customer Service, Youth Mentoring, Marketing Strategy, Event Management, Troubleshooting, Microsoft Excel, Finance, Data Entry, Credit, Call Centers, FHA, Loans, Retail, Sales, Sales Operations, Banking, Loan Origination, Mortgage Banking, Mortgage Lending, Refinance
Education
Baker College of Allen Park 2003 — 2006
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Credit Acceptance November 2013 - Present
PwC July 2013 - November 2013
PricewaterhouseCoopers August 2010 - July 2013
Skills
Assurance, External Audit, CPA, Big 4, Auditing, GAAP
Education
North Carolina State University 2009 — 2010
Masters, Accounting
Albion College 2005 — 2009
BA, Economics and Management
Chelsea High School
Credit Acceptance March 2006 - Present
Credit Acceptance May 1998 - March 2006
Credit Acceptance May 1998 - February 2004
American National Adjustment February 1996 - May 1998
Skills
Management, Customer Service, Leadership, Team Leadership, Strategy, Credit, Sales, Loans, Financial Analysis, Sales Management, Performance Management
Education
Ashworth College
Business Administration and Management, General
Credit Acceptance August 2012 - Present
AccuTech Systems December 2008 - August 2012
Ontario Systems December 1995 - December 2008
Skills
Visual Basic, MUMPS, Intersystems Cache, SQL, Visual C#, Microsoft Office, Microsoft Excel, Microsoft Word, Software Development, Problem Solving, Multi Tasking, Time Management, Data Integrity, Data Conversion, Microsoft SQL Server, Requirements Analysis, Data Analysis
Education
Ball State University 1982 — 1986
Bachelor of Science (B.S.), Computer Science
Flora Manufacturing & Distributing Ltd. October 2005 - Present
British Columbia Maritime Employers Association October 2002 - October 2005
Credit Acceptance April 2000 - August 2003
Skills
Microsoft Office, Microsoft Word, PowerPoint, Windows, Outlook, Project Management, Management, SQL, Analysis, Troubleshooting, Access, English, Cloud Computing, Customer Service, Requirements Analysis, Business Analysis
Education
Abbotsford Senior Secondary
Microsoft Certified Systems Administrator
British Columbia Institute of Technology
PMP Certification
Credit Acceptance November 2013 - Present
Fifth Third Bank August 2011 - November 2013
Western & Southern Financial Group February 2010 - August 2011
All Tracker Security and Investigations LLC June 2005 - February 2010
Skills
Training, Budgets, Sales, Banking, Operations Management
Education
Boston University 2008 — 2010
Master's of Science, Criminal Justice
Michigan State University 2001 — 2005
Bachelor of Science (B.Sc.), Physiology
Michigan State University 2001 — 2005
Bachelor of Science (B.Sc.), Psychology
Credit Acceptance December 2012 - May 2014
Education
Cerro Coso Community College
Nevada Career Institute
Molina Healthcare Michigan January 2015 - Present
Comprehensive Logistics/Falcon TransportPartners with Plant Manager to ensure site and workforce are June 2014 - December 2014
Dykema Gossett PLLC June 2011 - June 2014
MTU-Detroit Diesel November 2010 - June 2011
Credit Acceptance April 2010 - November 2010
Kleen-Tech Services March 2009 - January 2010
W Industries July 2008 - February 2009
New Center Community Mental Health Services January 2008 - June 2008
Detroit Heading, LLC April 2004 - October 2007
Skills
Employee Benefits, HRIS, Human Resources, New Hire Orientations, Recruiting, Payroll, Interviews, FMLA, Employment Law, Personnel Management, ADP Payroll, Policy, Management, Job Descriptions, Time Management, Employee Handbooks, Open Enrollment
Education
Central Michigan University 2009 — 2011
Master's degree, Human Resources Development
University of Phoenix 1999 — 2001
Bachelor of Applied Science (B.A.Sc.), Business Administration, Management and Operations
SHRM
Credit Acceptance 2012 - Present
Skills
Credit, Credit Risk, Loans, Underwriting, Credit Analysis, Portfolio Management, Finance, Consumer Lending, Financial Services, Relationship Management, Mortgage Lending, Loan Origination, Banking
Education
Claremont McKenna College 1982 — 1986
Bachelor's degree, Economics