CSAA Insurance Group, a AAA Insurer
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CSAA Insurance Group, a AAA Insurer Employees
League to Save Lake Tahoe 2015 - Present
CSAA Insurance Group, a AAA Insurer October 2011 - Present
CSAA Insurance Group January 2014 - October 2014
GeoVera Holdings, Inc. October 2006 - October 2011
Critical Path 2001 - 2006
Sega.com (formerly SegaSoft) 1996 - 1999
Netopia, Inc. September 1989 - October 1996
Brobeck, Phleger & Harrison June 1986 - September 1989
Skills
Licensing, Mergers, Privacy Law, Litigation Management, Corporate Governance, Employment Law, Software Licensing, Corporate Law, Intellectual Property, Securities Regulation, Litigation, Insurance, Commercial Litigation, Mediation, Joint Ventures, Contract Negotiation, Trade Secrets, Start-ups, Insurance Law, Legal Compliance, Mergers & Acquisitions, Arbitration, Venture Capital, Executive Management
Education
University of California, Berkeley
American University, Washington College of Law
CSAA Insurance Group, a AAA Insurer August 2015 - Present
CSAA Insurance Group, a AAA Insurer April 2012 - July 2015
CSAA Insurance Group, a AAA Insurer July 2013 - February 2015
CSAA Insurance Group, a AAA Insurer April 2011 - April 2012
Skills
Property & Casualty..., Insurance, Claim, Requirements Analysis, Agile Methodologies, Requirements Gathering, SDLC, General Insurance, Claims Management, Software Project..., Project Management, Program Management, Process Improvement, Business Requirements, Business Analysis
Education
Ashford University 2013 — 2017
Bachelor of Arts (B.A.), Project Management & Business Information Systems, 3.98
CSAA Insurance Group, a AAA Insurer February 2015 - Present
Dry Creek Real Estate January 2009 - January 2013
Ultimate Limousine January 2009 - January 2011
Fireman's Fund Insurance Company January 2000 - January 2009
Northbay Resource Group - Mitch White Agency January 1997 - January 2000
Skills
Real Estate, Personal Training, Insurance, Microsoft Excel, Microsoft Office, Customer Service, Microsoft Word, Outlook, Negotiation, English, Public Speaking
Education
Sonoma State University 1992 — 1994
Bachelor of Applied Science (B.A.Sc.), Business/Marketing
Cuesta College 1989 — 1992
Associate of Arts, Liberal Studies
Madera High School 1985 — 1989
General Education
Metro Lafayette November 2011 - Present
CSAA Insurance Group, a AAA Insurer June 2015 - August 2015
Dobson Construction November 2009 - November 2011
Marine Express April 2007 - November 2009
Skills
Hospitality, Restaurant Management, Time Management, Customer Service, Microsoft Excel, Inventory Management, Microsoft Office, Microsoft Word, PowerPoint, Sales, Outlook, Strategic Planning, Access, Analysis, Finance, Financial Analysis, Accounting, Food, Data Analysis, Forecasting, Public Speaking, Food Service, Stock Trading, Communication
Education
San Francisco State University 2014 — 2015
Bachelor of Science (B.S.), Business Adminstration: Finance
Diablo Valley College
Certificate of Achievement: General Accounting, Accounting and Business/Management
Topa Insurance Company November 2014 - Present
CSAA Insurance Group, a AAA insurer March 2011 - November 2014
CSAA Insurance Group, a AAA insurer March 2010 - March 2011
CSAA Insurance Group, a AAA Insurer March 2008 - March 2010
CSAA Insurance Group, a AAA Insurer July 2006 - March 2008
Softworks April 2004 - July 2006
Western United Insurance Company January 2002 - April 2004
Softworks September 1995 - January 2002
Midland Risk Insurance June 1994 - August 1995
Specialty Insurance Services March 1990 - June 1994
Skills
Property & Casualty..., Insurance, Innovation, Architecture, Thought Leadership, Software Development, SOA, Web Development, Web Services, Web Design, Web Content, WebSphere Portal, CQ5, Data Warehousing, IAA, Product Management, Management, Team Leadership, Integration, IBM iSeries, IBM BPM, Analytics, Billing Systems, Payment Systems, Enterprise Architecture, Software Project..., TOGAF, IT Strategy, Program Management, SDLC, Application Architecture, Strategy, Enterprise Software, Business Process, Vendor Management, Websphere, Solution Architecture, Governance, PMO, Requirements Analysis, Requirements Gathering, Agile Project Management, EAI, Agile Methodologies, Architectures, Business Analysis, Business Intelligence, Process Improvement, Leadership, Consulting
Education
Chaffey College
Business Administration
Cognizant August 2015 - Present
CSAA Insurance Group, a AAA Insurer June 2014 - July 2015
American Family Insurance January 2014 - June 2014
Infosys October 2011 - June 2014
QBE North America October 2011 - December 2013
Bank of America October 2010 - October 2011
Infosys October 2010 - October 2011
HCL Technologies March 2007 - October 2010
KLA-Tencor March 2007 - October 2010
Palani Paper Board Industry ( An Indian SSI Unit Under Khadi and Village Industries Commission) October 2004 - January 2007
Skills
Testing, Test Planning, Quality Center, Test Management, Regression Testing, Software Project..., Manual Testing, System Testing, Quality Assurance, User Acceptance Testing, Test Cases, Quality Management, Software Quality, Agile Methodologies, Automation, Test Automation, Program Management, Test Strategy, Usability Testing, Compatibility Testing, Semiconductor Process..., Agile Testing, Manufacturing..., Process Improvement, Process Management, Requirements Analysis, SDLC, Black Box Testing, Defect Tracking, QTP, Software Quality..., Functional Testing, Literature Reviews, test consulting, Dataware house Testing
Education
Birla Institute of Technology and Science 2008 — 2010
MS, Manufacturing Management, +1
Bharathiar University 2000 — 2004
Bachelor of Engineering (B.E.), Electrical and Electronics Engineering, A
Kongu Matric Hr Sec School , Namakkal 1992 — 2000
HSc
RSK Thiruchirapalli 1985 — 1992
Primary Education
CSAA Insurance Group, a AAA Insurer June 2015 - August 2015
PT Binaartha Parama June 2014 - August 2014
De Anza College September 2012 - June 2013
Global Financial Analysts April 2012 - April 2013
PT. Transindo Mitra Perkasa August 2012 - September 2012
Skills
Microsoft Excel, PowerPoint, R, Matlab, Financial Analysis, Financial Modeling, Actuarial Science, Team Leadership, Unix, Investments, Quantitative Risk..., Microsoft Word, Public Speaking, Probability, SQL, Outlook, Mathematics, Statistics
Education
University of California, Berkeley 2013 — 2015
Bachelor of Arts (B.A.) & Bachelor of Arts (B.A.), Applied Mathematics, Statistics
De Anza College 2011 — 2013
Courses in Applied Mathematics
CSAA Insurance Group, a AAA Insurer March 2015 - Present
Carmela Rose Designs 2002 - Present
Nordstrom August 2014 - March 2015
Njelita Law Office 2012 - 2012
Anthropologie 2010 - 2011
The Whole Bead Shop and The Whole Bead Show 1999 - 2005
The Great Frame Up 2001 - 2001
Trujillo Tax Services 2001 - 2001
Skills
Checkpoint, Public Relations, Courts, Management, Public Speaking, Legal Research, Legal Assistance, Research, Pleadings, Strategy, Customer Service, Real Estate, Fundraising, Microsoft Excel, Logistics, Trade Shows, Filing, Document Review, Document Drafting, Legal Writing, Legal Documents, Microsoft Office, Event Planning
Education
Merritt College 2011 — 2012
Associate of Arts (A.A.), Paralegal Studies
Laney College 2009 — 2012
Associate's Degree, Humanities/Humanistic Studies
Laney College 2009 — 2012
Associate's Degree, Language Arts
CSAA Insurance Group, a AAA Insurer February 2010 - Present
UnitesUs January 2014 - Present
AAA NCNU January 2009 - November 2010
Arizona State University May 2006 - February 2009
Skills
Java Enterprise Edition, WebSphere Application..., Websphere, Integration, SOA, Oracle, APIs, WebSphere MQ, Pega PRPC, Databases, Java, Enterprise Architecture, IBM Watson, Perl, C++, C#, Python, High Availability, AIX, Semantic Search, Jython, DataPower, MySQL, Troubleshooting, Servers, Performance Tuning, Architectures, Security, IIS, JMS, Middleware, WebSphere Portal, Data Analysis, JDBC, Tomcat, EAI, System Architecture, Shell Scripting, Web Services, IBM AIX, SDLC, Infrastructure, Information Technology, ITIL, Architecture, Enterprise Software, Cognitive Computing, AngularJS, Pegasystems PRPC, CRM
Education
Arizona State University 2005 — 2012
MSE, Minor in CSE
Tempe Preparatory Academy 2001 — 2005
High School
CSAA Insurance Group, a AAA Insurer September 2009 - Present
Russell Reynolds Associates October 2008 - September 2009
Baker & McKenzie October 2005 - June 2008
Longford Properties May 2003 - August 2005
Nevada Title Company September 2001 - October 2002
Regus Business Centre August 2000 - August 2001
Isuzu Motors America March 1994 - July 2000
American Isuzu Motors 1993 - 1999
Skills
Administrative..., Calendaring, Program Management, Project Management, Outlook, Management, Marketing, Executive Support, Budgets, Data Entry, Editing, Travel Arrangements, Team Leadership, Office Management, Customer Satisfaction, Process Improvement, Event Management, Cross-functional Team..., Microsoft Office, Training, Strategic Planning, Microsoft Excel, Leadership, Microsoft Word, Sales, Operations Management, Inventory Management, Contract Negotiation, Team Building, Human Resources, Event Planning, Negotiation, Purchasing, Customer Service, Customer Retention, Analysis, PowerPoint, Software Documentation, Project Planning, Organizational..., Market Research, Business Planning, Coaching, Forecasting, CRM, Account Management
Education
St. Cloud State University 1980 — 1982
AA, Business
U.S. Grant 1976 — 1978
General Education, Accounting and Buisness
Los Angeles Valley College 1973 — 1976
General Education, Business and Biology
CSAA Insurance Group, a AAA Insurer November 2014 - Present
JumpstartMD July 2014 - November 2014
JumpstartMD October 2012 - June 2014
AAA Insurance/CSAA Insurance Group June 2008 - March 2012
AAA Northern California, Nevada & Utah January 2007 - June 2008
AAA Northern California, Nevada & Utah July 2002 - December 2006
AAA Northern California, Nevada & Utah October 1990 - July 2002
FDR, Inc. January 1984 - June 1989
Skills
Strategic Planning, Insurance, Customer Satisfaction, Call Center, Employee Engagement, Customer Relations, Budgeting, Sales Management, Team Building, Customer Experience..., Event Management, Incentive Travel, Influencing Others, Incentive Compensation, Technology Deployment, Brand Champion, Financial Planning, Mission/Vision/Strategy..., Public Speaking, Business Process..., Budgets, Call Centers, Change Management, Cross-functional Team..., Customer Experience, Customer Retention, Customer Service, Direct Sales, Enterprise Software, Executive Management, Incentive Programs, Leadership, Leadership Development, Management, Management Consulting, Marketing, Operations Management, Process Improvement, Program Management, Recruiting, Sales, Sales Operations, Salesforce.com, Social Influence, Software Deployment, Start-ups, Strategic Financial..., Strategic Partnerships, Strategy, Talent Management
Education
California State University-Sacramento 1986 — 1990
Bachelor's of Science
Stanford University 2007 — 2007
Executive Education Program
CSAA Insurance Group, a AAA Insurer February 2015 - Present
Everest University Online July 2014 - February 2015
Barnes & Noble March 2014 - July 2014
Barnes & Noble November 2013 - July 2014
Kaiser Group October 2011 - May 2013
WHITNALL & MUSKEGO SCHOOL January 2009 - October 2011
Whitnall & Muskego School Districts January 2009 - April 2011
THE BOERKE COMPANY June 1992 - April 1994
THE BOERKE COMPANY January 1992 - January 1994
Valley Bank January 1990 - January 1991
Skills
Resume Writing, Workforce Development, Job Coaching, Career Counseling, Coaching, Workshop Facilitation, Training, Conflict Resolution, Public Speaking, Leadership Development, Non-profits, Motivational Speaking, Customer Service, Team Building, Human Resources, Program Management, Leadership, Nonprofits, Management, Community Outreach
Education
Alverno College 2006 — 2012
Master's degree, English/Education
GUSTAVUS ADOLPHUS COLLEGE St 1981 — 1985
Bachelor of Arts, Business
Cognizant Technology Solutions June 2014 - Present
CSAA Insurance Group, a AAA Insurer June 2014 - Present
Accenture September 2013 - June 2014
Accenture August 2010 - August 2011
Tata Consultancy Services December 2009 - June 2010
Skills
JSP, Requirements Analysis, Servlets, JSF, PL/SQL, Test Automation, HTML, JavaScript, Core Java, Java, AJAX, Microsoft SQL Server, SDLC, Spring, Testing, Web Applications, Agile Methodologies, Databases, Struts, CSS, Software Development, Spring Framework
Education
Shreemati Nathibai Damodar Thackersey Women's University 2007 — 2010
MCA, Computers
Panjab University 2004 — 2007
BCA, Computer Science
CSAA Insurance Group, a AAA Insurer July 2011 - Present
The Nicholas Colby Fund June 2006 - Present
CSAA Insurance Group March 2011 - June 2011
CSAA Insurance Group February 2007 - March 2011
CSAA Insurance Group June 2005 - February 2007
CSAA Insurance Group September 2002 - June 2005
CSAA Insurance Group December 1997 - September 2002
CSAA Insurance Group February 1994 - December 1996
CSAA Insurance Group February 1987 - February 1994
CSAA Insurance Group May 1980 - February 1987
Skills
Project Coordination, Leadership Development, Fundraising, Public Speaking, Motivational Speaking, Workshop Facilitation, Non-profits, Succession Planning, Nonprofits, Training, Executive Coaching, Team Building, Program Management, Leadership, Change Management, Employee Relations, Business Strategy, Business Process..., Team Leadership, Process Improvement, Strategic Planning, Organizational Design, Organizational..., Management, Employee Engagement, Human Resources, Cross-functional Team..., Insurance, Analysis, Executive Development, Executive Management, Performance Improvement, Business Transformation, Entrepreneurship, Business Process, Strategy, Management Consulting, Organizational..., Coaching, Management Development, Performance Management, Talent Management, Culture Change, Consulting, Workforce Planning, Career Development, Strategic Thinking, Employee Training, Emotional Intelligence, Training Delivery
Education
Sacramento City College 1977 — 1979
Associate in Arts, Business
Saint Mary's College of California
Business Managment
CSAA Insurance Group, a AAA Insurer September 2012 - May 2015
Pacific Gas and Electric Company October 2011 - September 2012
HISNA May 2011 - August 2011
Brevia January 2010 - May 2011
Reiner Associates Inc June 2009 - February 2010
UCSF Medical Center May 2007 - June 2009
Institute of Supply Management (Northern Calfornia) January 2004 - October 2008
Chevron USA 2005 - 2007
Carnival Corp March 2005 - July 2005
Firemans Fund Insurance Company September 2004 - March 2005
Skills
Procurement, Strategic Sourcing, Purchasing, Contract Negotiation, RFP, SLA, Vendor Management, Vendor Relations, Contract Management, Sla, Supply Management, Program Management, Sourcing, Project Management, Outsourcing, E-procurement, Enterprise Software, SAP, Supply Chain Management, Spend Analysis, Integration, Leadership, Negotiation, Cross-functional Team..., Strategy, Supply Chain, Global Sourcing, Management, Team Leadership, Analysis, Business Process..., Change Management, Process Improvement, Ariba, eSourcing, Logistics, Security, Team Building, Information Technology, ERP, Operations Management, Supplier Negotiation, Supplier Evaluation, Six Sigma, Professional Services, Supplier Diversity, Disaster Recovery, Access, Sales, CRM
Education
City College of San Francisco 1974 — 1982
AA Program, Film/Cinema/Video Studies
San Diego City College 1979 — 1980
AA Program, Business Administration and Management, General
Eastmoor High School 1967 — 1969
General Education, Science and Fine Arts
CSAA Insurance Group, a AAA Insurer June 2014 - Present
CSAA Insurance Group, a AAA Insurer April 2012 - June 2014
CSAA Insurance Group, a AAA Insurer January 2011 - April 2012
Commerce Bank September 2009 - January 2011
Bank of the West May 2008 - September 2009
Commerce Bank August 2007 - May 2008
Skills
Microsoft Excel, Microsoft Office, SQL, Access, Risk Management, Reunderwriting, Process Engineering, Underwriting, Credit, Strategy, Insurance, Loans, Portfolio Management, Life Insurance, Sales, Financial Services, Customer Service, General Insurance, Property & Casualty..., Leadership, Commercial Insurance, Management, Claim
Education
William Woods University 2008 — 2010
Masters, Business Administration, 4.0
Graceland University 2002 — 2006
Bachelor of Arts, Economics
CSAA Insurance Group, a AAA Insurer September 2014 - Present
Portfolio Recovery Associates, Inc. July 2013 - September 2014
Java City August 2011 - February 2013
John Ball Zoological Society April 2012 - October 2012
Kent County Courthouse January 2012 - April 2012
Kent County Courthouse April 2011 - August 2011
Skills
Customer Service, Supervising, Communication, Adaptation, Grasp New Concepts..., Microsoft Office, Organization, Hardwork, Goal Oriented, PowerPoint, Critical Thinking, Facebook, Teamwork, Leadership
Education
LSU Shreveport 2015 — 2016
Master of Business Administration (M.B.A.)
Grand Valley State University 2009 — 2013
Bachelor of Science (B.S.), Majors: Criminal Justice and Sociology. Minor: Psychology
CSAA Insurance Group, a AAA Insurer May 2015 - Present
Kaiser Permanente September 2013 - May 2015
A large healthcare company/Mastech, Inc. January 2012 - September 2013
San Francisco School Alliance July 2003 - July 2010
San Francisco Unified School District August 2002 - July 2003
Skills
Change Management, IT Transformation, Project Management, Business Analysis, Process Improvement, PeopleSoft, SharePoint, Projects, Visio, PowerPoint, Microsoft Excel, Access, Outlook, Photoshop, Adobe Acrobat, Nonprofits, Business Process, Management, Analysis, Training, Leadership
Education
University of San Francisco, School of Management 2011 — 2013
Master of Science, Organization Development
Prosci and Colorado State University 2011 — 2011
Certification, Change Management in accordance with Prosci methodologies and tools
Golden Gate University 2008 — 2011
Bachelor, Business Administration (Information Technology Concentration)
San Francisco State University 2001 — 2001
Certificate, Web Application Development in the Information Technology Program
Cognizant Technology Solutions November 2014 - Present
C42 Engineering January 2012 - August 2014
ThoughtWorks February 2010 - June 2011
CSAA Insurance Group, a AAA Insurer April 2008 - December 2009
HSBC January 2007 - March 2008
Cognizant Technology Solutions September 2002 - August 2006
Polaris Financial Technology Limited July 1998 - July 2002
Bennett Coleman and Co. Ltd. (Times Group) May 1995 - May 1996
Eli Lilly and Company May 1993 - April 1995
Skills
Leadership, Innovation Management, Program Management, Product Strategy, Product Management, UX Strategy, Agile Methodologies, User Experience, User-centered Design, CRM, Business Process, Business Intelligence, Enterprise Software, E-commerce, Analytics, Faciltation, Lean Startup, Business Analysis
Education
California College of the Arts 2014 — 2014
Fellowship in Innovation and Leadership
The Institutes - CPCU 2005 — 2006
Chartered Property Casualty Underwriter, P&C Insurance
Xavier Institute of Management, Bhubaneswar 1996 — 1998
MBA, Marketing
University of Madras 1990 — 1993
Bachelor's Degree, Science
Kendriya Vidyalaya
High School, Science
Kaiser Permanente August 2014 - Present
CSAA Insurance Group January 2014 - August 2014
CSAA Insurance Group, a AAA Insurer September 2012 - December 2013
jTask, Inc. February 2012 - September 2012
Kaiser Permanente November 2010 - December 2011
Western Wyoming Community College April 2010 - September 2010
DaVita March 2009 - December 2009
Robert Half International August 2005 - July 2008
DeVry University October 2004 - July 2005
Sun Microsystems July 2000 - October 2004
Skills
Change Management, Program Management, Strategy, Training, Cross-functional Team..., Project Management, Organizational..., Process Improvement, Business Process, Leadership, Project Planning, Management Consulting, Management, Organizational..., Internal & External..., Business Process..., Coaching, Consulting, Business Transformation, Employee Training, Agile Methodologies, Software Documentation, Integration, Human Resources, Analysis, Project Portfolio..., Vendor Management, Employee Engagement, Training Delivery, Leadership Development, Onboarding, PMO, Stakeholder Management, Organizational Design, Business Analysis, Technical Liaison, Instructional Design, Visio, Recruiting, Workshop Facilitation, Performance Improvement, Internal Communications, Sales Presentations, Call Centers, Performance Management, Process Consulting, Strategy Development, Presentation Development, Project Implementation, Scrum
Education
Capella University 2010 — 2012
Master of Science (50% complete), Organizational Development
DeVry University Phoenix 1997 — 2000
BSBA, Business Information Systems
CSAA Insurance Group, a AAA Insurer August 2015 - Present
CSAA Insurance Group, a AAA Insurer February 2014 - August 2015
Lockheed Martin June 2007 - February 2014
Skills
C++, Java Enterprise Edition, Java, C#, Integration, Software Design, Visual Studio, Eclipse, Object Oriented Design, Unit Testing, Software Engineering, ClearCase, NetBeans, System Architecture, Git, Maven, XML, SOAP, JAXB, JMS, Glassfish, Microsoft SQL Server, UML, Perl, REST, Mule ESB, Weblogic, ActiveMQ, JPA, Subversion, JSON, MongoDB, Node.js, EclipseLink, Solaris 8/9/10, AIX, Fedora, Spring, Jenkins, JUnit, Ant, Spring Framework
Education
Arizona State University 2011 — 2014
Master of Science (MS), Software Engineering
Minnesota State University, Mankato 2003 — 2007
Bachelor of Science (BS), Computer Engineering
CSAA Insurance Group, a AAA Insurer September 2015 - Present
CSAA Insurance Group November 2013 - Present
CSAA Insurance Group November 2011 - October 2013
CSAA Insurance Group September 2009 - November 2011
Farmers Insurance September 2006 - September 2009
Skills
Underwriting, General Insurance, Property & Casualty..., Casualty, Liability, Commercial Insurance, Insurance, Umbrella Insurance, Legal Liability, Commercial Lines, Claim, Reinsurance, Employment Practices..., Workers Compensation, Casualty Insurance, Claims Management, Customer Service
Education
Southern Nazarene University
Master of Business Administration (M.B.A.)
Columbia Southern University
Master's degree, Human Resources Management
Oklahoma State University
Bachelor of Business Administration (B.B.A.), Management
CSAA Insurance Group, a AAA Insurer May 2015 - Present
USAA September 2013 - May 2015
USAA April 2009 - September 2013
USAA June 2007 - March 2009
USAA December 2006 - June 2007
Skills
Fraud, Personnel Management, Claim, Insurance, Strategic Planning, Property & Casualty..., Casualty, Risk Management, Team Leadership, Customer Service, Workshop Facilitation, Coaching, Process Improvement, Policy, Leadership, Team Building
Education
Colorado State University 2002 — 2006
Bachelors, History
Infusionsoft June 2014 - April 2015
CSAA Insurance Group, a AAA Insurer July 2012 - May 2014
GoDaddy.com January 2011 - July 2012
Pearson Education June 2008 - January 2011
Rhino Internet Solutions May 2007 - May 2008
Arizona State University August 2006 - April 2007
Arizona State University August 2003 - August 2006
The Princeton Review 1998 - 2003
Skills
Business Analysis, Project Management, Agile, Certified Scrum Master..., Search Engine Marketing, Content Management, E-Learning, Agile Methodologies, SEM, Analytics, User Experience, Analysis, Management, Quality Assurance, Requirements Analysis, Cross-functional Team..., Process Improvement, Visio, Scrum, CRM, Integration, Strategy, Product Management, Leadership, Team Building, Requirements Gathering, SDLC, E-commerce, Online Advertising, Vendor Management
Education
Arizona State University
MA, Physical Anthropology
The College of William and Mary
BA, Psychology
Time Warner Cable July 2015 - Present
Southern California Edison (SCE) March 2015 - June 2015
Abbott April 2014 - December 2014
Ingram Micro March 2010 - March 2012
Ingram Micro January 2009 - December 2009
Ingram Micro March 2008 - October 2008
RSI Home Products June 2007 - February 2008
Ingram Micro November 2005 - June 2007
CSAA Insurance Group, a AAA Insurer February 1992 - December 1999
Skills
Forecasting, Financial Modeling, Inventory Analysis, Activity Based Costing, Mathematical Modeling, Budgeting and Planning, Trend and variance..., Evaluate P&L, Cost/Benefit Analyses, Rebate Forecasting and..., Sales Commission..., Track expenses &..., Developing pricing..., Risk Analyses, ERP SAP, Oracle and JD..., Cat Modeling, Financial Strategy and..., Financial Analysis, Strategic Financial..., Management, Finance, Process Improvement, Business Analysis, Financial Reporting, Analysis, Cost Benefit, SAP, Business Process..., Account Reconciliation, Vendor Management, Accounting, Risk Analytics, Budgets, Training
Education
California State University-Hayward 1988 — 1991
Bachelor's degree, Finance
CSAA Insurance Group, a AAA Insurer August 2014 - Present
CSAA Insurance Group January 2013 - August 2014
Google (Randstad) October 2012 - January 2013
Mediasmith Inc. June 2012 - August 2012
Nielsen Online February 2008 - December 2011
Safeway March 2007 - November 2007
Skills
Analysis, Market Research, Data Analysis, SQL, Quality Assurance, Microsoft Excel, Research, Online Research, SPSS, PowerPoint, Statistics, Teamwork, Customer Service, Competitive Analysis, Google Analytics, Microsoft Word, Social Networking, Microsoft Office, Market Analysis, Excel, Outlook, Word, Microsoft Works, WordPerfect, Internet Research, Spanish, Forecasting, Public Speaking, Windows, Online Marketing, Public Relations, DoubleClick, Google Adwords, Tableau, R Studio, basic R programming, SAS, Nintex, Visio, SnagIt, SharePoint
Education
California State University, Fresno 2004 — 2006
BA, Economics
San Joaquin Delta College 2002 — 2004
Liberal Arts
CSAA Insurance Group, a AAA Insurer March 2012 - Present
CSAA Insurance Group, a AAA Insurer January 2002 - March 2013
CSAA Insurance Group, a AAA Insurer December 1999 - December 2001
CSAA Insurance Group, a AAA Insurer November 1997 - December 1999
Skills
Insurance, Property, Process Improvement, SDLC, Business Analysis, Call Centers, Visio, Business Intelligence, Data Warehousing, SharePoint, Analysis, SQL, CRM, Microsoft SQL Server, Requirements Analysis, Requirements Gathering, Property & Casualty..., Business Process, Property, ETL
Education
Arizona State University 2012 — 2018
Bachelor of Arts (BA), Business
Las Positas College 2000 — 2000
Bachelor of Arts (BA), 4.0
CSAA Insurance Group, a AAA Insurer January 2014 - Present
The Doctors Company June 2012 - January 2014
AmericanWest Bank November 2011 - June 2012
SourceGas November 2008 - August 2011
Barclays Global Investors - currently BlackRock September 1997 - October 2008
Benson & Yahng CPAs – currently Collins, Mason & Co LLP February 1995 - August 1997
Skills
FAS 109 Tax Provision, Federal, State,..., tax planning, research,..., SSAP 101 Tax Provision, OneSource, Vertex, SAP, fixed assets, RIA Checkpoint, M&A due diligence, Oracle Applications, Corptax
Education
Golden Gate University 1993 — 1994
MST, Tax
University of Nevada-Reno 1992 — 1994
MBA, Accounting
CSAA Insurance Group June 2010 - Present
CSAA Insurance Group, a AAA Insurer June 2009 - Present
The Hartford October 2007 - May 2010
Fowler Auto Group August 2006 - October 2007
Land O'Lakes, Inc. April 2006 - August 2006
Land O Lakes March 2005 - April 2006
Land O Lakes September 2003 - March 2005
Regis Corporation September 2000 - September 2003
Skills
Employee Benefits, Performance Management, Workforce Planning, Leadership Development, Employee Engagement, Organizational..., Training, HR Policies, Personnel Management, Team Building, Conflict Resolution, Incentive Programs, Hiring, Strategic Planning, Call Centers, Employee Training, Coaching, Succession Planning, Onboarding, Employee Relations, Customer Service, Human Resources, College Recruiting, Talent Acquisition, Benefits Administration
Education
University of St. Thomas 2000 — 2005
Communication, General
Century College
Associate of Arts, Human Services
Irondale High School
Southern Nazarene University
Bachelor of Science, Organizational Leadership
CSAA Insurance Group, a AAA Insurer July 2011 - Present
CPCU Society, St. Louis Chapter July 2010 - July 2011
Shelter Insurance Companies December 2005 - July 2011
Shelter Insurance October 2002 - December 2005
Army National Guard December 1995 - January 2003
Skills
Property & Casualty..., Claim, Insurance, Reinsurance, Risk Management, Leadership, Training, Claims Handling, Casualty, Underwriting, Liability, CPCU, Commercial Lines, Legal Liability, Commercial Insurance, Claims Management, Professional Liability, Workers Compensation, General Insurance, Property Damage, Brokers, Liability Analysis, Property Claims, Umbrella Insurance, Employment Practices..., Subrogation, Homeowners, Claim Investigation, Casualty Insurance
Education
Illinois State University 1997 — 2001
Bachelor of Science, Degrees in Insurance and Business Administration
CSAA Insurance Group, a AAA Insurer July 2012 - Present
AAA Northern California, Nevada & Utah Insurance Exchange January 2011 - July 2012
AAA NCNU December 2008 - January 2011
Washington Mutual Card Services January 2008 - December 2008
Washington Mutual Card Services October 2006 - January 2008
ETR Associates August 2005 - October 2006
Skills
Direct Marketing, Strategy, Project Management, Digital Marketing, Management, Analytics, Relationship Management, Marketing, Direct Mail, Strategic Planning, Budgets, Marketing Management, Program Management, Sales, Marketing Strategy, Online Marketing, Demand Generation, Online Lead Generation, Generating Revenue, Agency Relationship...
Education
University of California, Santa Barbara 2001 — 2005
Bachelor of Arts (B.A.), Business Economics
CSU Sacramento 2013 — 2014
Master of Business Administration (MBA)
CSAA Insurance Group, a AAA Insurer August 2015 - Present
Capital One July 2012 - Present
University of Edinburgh Business School September 2010 - November 2011
Williams Scotsman October 2009 - September 2010
Circuit City November 2007 - January 2009
Skills
Contract Management, Contract Negotiation, Strategy Development, Marketing Strategy, Process Management, Situational Leadership, Strategic Sourcing, Procurement, Process Improvement, Cost Reduction, Negotiation, Team Leadership, Supply Chain Management, Business Strategy, Vendor Relations, Vendor Management, Supplier Management, Strategic Planning, Market Research, Analysis, Teamwork, International Business, Business Process..., Sourcing, Business Analysis, Budgeting, Retail, Strategy, Logistics, SQL, SAS, Project Management
Education
The University of Edinburgh 2010 — 2011
MBA, Business
Dickinson College 2002 — 2006
BA, Political Science
CSAA Insurance Group, a AAA Insurer February 2015 - Present
Everest /Corinthian Colleges Inc July 2014 - February 2015
Express Employment Professionals - Assignment: Manassas Travel July 2013 - May 2014
ADD STAFF, Inc. - Assignment: Via Health April 2013 - July 2013
Frontier Airlines May 2012 - March 2013
Bank of America January 2010 - November 2011
Bank of America August 2004 - January 2010
T-Mobile August 2002 - August 2004
Skills
Academic..., Technical Level 1..., Telephone Skills and..., Collections/Point of..., Background Checks, Customer Service, People Skills, Call Centers, Compliance, Data Entry, Healthcare, Medical Terminology, Customer Satisfaction, Microsoft Office, Outlook, Billing, Typing, Fax, Money Handling, Invoicing, Microsoft Word, PowerPoint, Microsoft Excel, HIPAA, Medical Billing, CPT, ICD-9, QudraMed-Quantim Systems, HIPAA, CPT, ICD-9-CM, ICD-10 Procedure Coding..., Problem Solving, Excel, Word, ABN Forms, CMS 1500 Forms, UB O4 ( CMS 1450) Claim...
Education
Colorado Technical University 2010 — 2012
Bachelor of Science; Associates of Science, Business Administration; Health Care Management, Graduated Cum Laude
Colorado Technical University 2009 — 2011
Associates of Science, Medical Billing and Coding, Graduated with Honors
CSAA Insurance Group, a AAA Insurer December 2009 - Present
Lee Grissett Art Studio January 2006 - Present
AT&T Internet Datacenter 2006 - 2009
NCA Manufacturing 2004 - 2006
Calyx Software 2004 - 2005
Suntec Computers 2002 - 2004
MEDHOST 2000 - 2002
Skills
Process Improvement, Program Management, Strategic Planning, ITIL, Team Building, SDLC, Vendor Management, Java, IT Strategy, IT Management, Cross-functional Team..., PMP, IT Operations, Business Process, Team Management, Infrastructure, Leadership, Collaborative Problem..., Data Center, Security, Strategy, Networking, Business Analysis, Analysis, Integration, CRM, Business Process..., Change Management, Management, Visio, Business Intelligence, Enterprise Architecture, Call Centers, Databases, PMO, Project Portfolio..., Disaster Recovery, Team Leadership, SharePoint, Information Technology, Project Management, IT Service Management, Requirements Analysis, Technical Support, Software Project..., Training, Enterprise Software, Troubleshooting, Consulting
Education
Ira A. Fulton Schools of Engineering at Arizona State University 2012 — 2013
Six Sigma Green Belt Certification
Petersburg High School 1987 — 1991
American InterContinental University 2001 — 2003
Master of Science (MS), Information Technology
Saint Augustines College 1992 — 1996
Bachelor of Fine Arts (B.F.A.), Fine/Studio Arts, General
Executive Development Academy (IT Senior Management Forum) 2013 Cohort 2012 — 2013
Certificate of Completion, Executive Development, Organizational Leadership
CSAA Insurance Group, a AAA Insurer February 2009 - Present
AAA NCNU 1998 - Present
Skills
Instructor-led Training, Human Resources, Analysis, Organizational..., Workshop Facilitation, Call Centers, Insurance, ADDIE, Blended Learning, Process Improvement, Coaching, Needs Analysis, Instructional Design, Performance Consulting, Employee Relations, Training, Training Delivery, Employee Benefits, Team Building, Captivate, Outlook, Microsoft Excel, Change Management, Program Management, Learning Management, Employee Training, Software Documentation, Leadership Development, Project Management, E-Learning, Management, Business Analysis, Vendor Management, Visio, SharePoint, Customer Service, Leadership, PeopleSoft, Performance Management
Education
City College of San Francisco
John Glenn Adjusters November 2011 - February 2012
CSAA Insurance Group, a AAA Insurer September 1988 - August 1998
Skills
Public Speaking, Program Management, Process Improvement, Microsoft Word, Leadership, Microsoft Office, Training, Team Building, Sales, Volunteer Management, Inventory Control, Invoicing, Subrogation, Management, Research, Nonprofits, PowerPoint, Office Administration, Claim Investigation, Claims Resolution, Clinical Psychology, Event Management, Party Planning, events organizer, Money Management, Nursing Education
Education
San Francisco State University 1986 — 1989
Bachelor of Arts (B.A.), Clinical Psychology
Folsom Lake College
Pre-Nursing Studies, 3.9
No Pressure Selling April 2015 - Present
A Helping Hand Errand Service November 2014 - Present
CSAA Insurance Group, a AAA Insurer October 2013 - November 2014
Senior Lifestyle Solutions September 2012 - September 2013
Avondale Dodge May 2011 - August 2012
Carewise Health March 2008 - April 2011
Skills
Outlook, Microsoft Excel, Event Planning, Office Administration, Office Management, Social Media, Marketing, Teamwork, Time Management, Customer Service, Microsoft Office, Microsoft Word, PowerPoint, Management, Sales, Research, Strategic Planning, Team Building, Data Entry, Budgets, Event Management, Project Management, Customer Satisfaction, Marketing Strategy, New Business Development, Retail, Social Media Marketing, Advertising, CRM, Training, Coaching, Business Strategy, Insurance, Analysis, Sales Management, Negotiation, Account Management, Leadership, Inventory Management, Sales Operations, Customer Retention, Automotive, Sales Process, Organizational...
Education
Paradise Valley Community College 2012 — 2014
Criminal Justice/Police Science
CSAA Insurance Group, a AAA Insurer May 2015 - Present
CSAA Insurance Group June 2013 - May 2015
BrightLine CPAs & Associates, Inc. February 2012 - May 2013
Deloitte June 2011 - February 2012
Protiviti August 2010 - June 2011
VSP June 2009 - December 2009
Matrix Consulting Engineers September 2007 - August 2008
Rabobank NA April 2004 - September 2007
Skills
Technical Documentation, Sarbanes-Oxley Act, IT Audit, Auditing, Visio, Business Analysis, SharePoint, Business Process, Access, Data Analysis, Internal Controls, Software Documentation, SDLC, SAP, Positivity, Financial Services, Business Intelligence, Information Security, SAS70, Governance, Security, Information Security..., Enterprise Risk..., Business Process..., Risk Assessment
Education
California Polytechnic State University-San Luis Obispo 2007 — 2009
MIS, Management Information Systems
Bucharest Academy of Economic Studies 2002 — 2004
Bachelor of Science (BS), Computer and Information Systems Security/Information Assurance
CSAA Insurance Group, a AAA Insurer April 2015 - Present
Society of the Mind: Psychology Club at CSUEB October 2014 - June 2015
The Pioneer: California State University, East Bay October 2014 - October 2014
GOALS For Autism, Inc. November 2013 - February 2014
Gap Inc./Old Navy August 2012 - December 2013
The Habit Burger Grill November 2010 - May 2011
Acalanes High School August 2009 - June 2010
Skills
Time Management, Mental Health, Data Entry, Visual Merchandising, Applied Behavior..., Psychology, Academic Tutoring, Biology, Pricing, PowerPoint, Cashiering, Microsoft Office, Microsoft Excel, Retail Sales, Teamwork, Customer Service, Autism Spectrum..., Blogging, Writing, Interpersonal Skills, Interpersonal..., Public Relations, Social Media, Sociology
Education
California State University-East Bay 2013 — 2015
Bachelor of Arts (B.A.), Psychology, 3.9/4.0
Foothill College 2011 — 2013
Associate Degree for Transfer (AA-T), Psychology
Acalanes High School 2007 — 2011
High School Diploma
Fournier Group August 2013 - Present
CSAA Insurance Group, a AAA Insurer February 2011 - July 2013
JD Fulwiler & Co. Insurance September 2003 - February 2011
Safeco Insurance February 2002 - December 2002
Safeco Insurance 1999 - 2001
Safeco Insurance 1998 - 1999
Safeco Insurance 1996 - 1998
Safeco Insurance 1992 - 1996
Safeco Insurance 1983 - 1992
Skills
General Insurance, Process Improvement, Underwriting, Property & Casualty..., Insurance, Customer Service, Team Leadership, CPCU, Casualty, Technical Analysis, Training, Sales, Commercial Insurance, Liability, Commercial Lines, Leadership, Team Building, Negotiation, Risk Management, Legal Liability, Umbrella Insurance, Account Management, Professional Liability, Employment Practices..., Claims Management, Brokers, D&O, Inland Marine, Reinsurance, Workers Compensation, Casualty Insurance
Education
Portland State University
BS
CSAA Insurance Group, a AAA Insurer August 2015 - Present
Avnet Electronics Marketing April 2015 - August 2015
Avnet September 2012 - April 2015
Avnet August 2006 - September 2012
TopLine Strategies 2006 - 2006
Sage Software, Inc. 2004 - 2006
Baxter BioScience 2003 - 2004
Take Note Company 2002 - 2002
Medsn 2001 - 2002
Evolve Digital 2000 - 2001
Skills
SDLC, PMO, Business Process, Enterprise Architecture, MS Project, Consulting, Offshoring, Business Planning, Budgets, Income Statement, Communication Training, Localization, Internationalization, Nearshore, Technology Management, Leadership, Databases, Project Portfolio..., PMP, Program Management, Agile Methodologies, IT Management, Project Management, Product Management, IT Strategy, Business Process..., Vendor Management, Business Analysis, Integration, Business Development, CRM, Cross-functional Team..., Strategy, Business Intelligence, Change Management, Software Project..., Enterprise Software, P&L, Management Consulting, SaaS, Process Improvement, Professional Services, Team Management, Training, Cloud Computing, Solution Selling, Strategic Planning, Management
Education
University of Phoenix 2002 — 2003
MBA, Technology Management
California State University-Dominguez Hills 1986 — 1990
BA, Music - Audio Recording
St. Paul's Episcopal Church Greenville North Carolina March 2015 - Present
CSAA Insurance Group, a AAA Insurer May 2015 - August 2015
East Carolina University Student Media Internship September 2014 - December 2014
Tan Zone January 2011 - August 2014
Skills
Microsoft Office, Public Speaking, Microsoft Excel, Teamwork, Microsoft Word, Customer Service, PowerPoint, Leadership
Education
East Carolina University - College of Business 2012 — 2016
Bachelor of Science in Business Administration, Management, 3.51
CSAA Insurance Group, a AAA Insurer March 2010 - Present
AAA Northern California, Nevada & Utah January 2003 - March 2010
SBC Communications January 2000 - February 2002
Skills
Business Relationship..., IT Outsourcing, Coaching, Operational Excellence, Business Alignment, SOA, Consulting, Business Process..., Business Strategy, Process Consulting, Performance Metrics, Financial Services, Business Architecture, IT Transformation, Business Continuity, Program Management, Project Management, SDLC, Agile Methodologies, Business Process Design, Mentoring, Management, Business Process, Project Portfolio..., Change Management, Integration, Training, Agile Project Management, Business Process..., PMP, PMO, Strategy, Business Analysis, Software Project..., Leadership, Risk Management, CRM, Product Management, Vendor Management, Outsourcing, Project Planning, Resource Management, IT Management, Enterprise Software, Requirements Gathering, Business Requirements, IT Strategy, Business Transformation, Project Delivery, Software Development
Education
Project Management Institute 2003 — 2016
PMP Certification, Project Management
Fowler Wainwright International 2011 — 2011
CPC, Certified Professional Coaching
Scrum Alliance 2011 — 2011
Certified Scrum Master, Agile Systems Development
Villanova University 2010 — 2011
Master Certificate in Organizational Leadership
John F. Kennedy University 1986 — 1988
Bachelors, Interpersonal Studies
CSAA Insurance Group, a AAA Insurer July 2015 - Present
Kaiser Permanente July 2009 - July 2015
Freelance Writer/Designer March 2008 - January 2011
Academy of Art University October 2008 - April 2009
Kaiser Permanente June 2008 - October 2008
InterfaceFLOR January 2005 - March 2008
Re:Source Americas August 2003 - January 2005
Interface Americas June 2002 - August 2003
LaGrange College 2001 - 2002
Skills
Project Management, Marketing Strategy, Creative Direction, Public Relations, Marketing, Grahic Design, Internal Communications, Corporate Communications, Social Media, Marketing Communications, Strategic Planning, Editing, Copywriting, Healthcare, Graphic Design, Management, New Media, Media Relations, Newsletters, Strategic Communications, Crisis Communications, Creative Writing, Press Releases, Communication Training, Communications Planning, Content Management, Web Content, Content Strategy
Education
LaGrange College 1998 — 2001
Bachelor's Degree, English
CSAA Insurance Group, a AAA Insurer June 2012 - Present
Cognizant June 2012 - Present
Amgen January 2012 - June 2012
Union Bank September 2010 - December 2011
Skills
Data Warehousing, Informatica, SQL, PL/SQL, Microsoft SQL Server, Business Intelligence, Oracle, Shell Scripting, Unix, Requirements Analysis, ETL, Data Migration, Data Modeling, OBIEE, Tortoise SVN, IDE, Agile & Waterfall..., Scrum
Education
San Jose State University 2008 — 2010
Master's degree, Computer Engineering
Jawaharlal Nehru Technological University 2004 — 2008
Bachelor of Technology (BTech), Electronics and Communication Engineering
CSAA Insurance Group, a AAA Insurer March 2009 - Present
AAA NCNU March 2007 - March 2009
CSAA / AAA March 2006 - March 2007
Skills
Windows Server, Disaster Recovery, Data Center, Servers, VMware, Vendor Management, Information Security, VMware ESX, WAN, Virtualization, Blackberry Enterprise..., Troubleshooting, SDLC, Cisco UCS, NetApp, Integration, ITIL, SharePoint, EMC Storage, Fusion, VMware vSphere
Education
Western International University 2013 — 2014
Informatics
Glendale Community College 2010 — 2014
Associate of Arts and Sciences (AAS), Computer Engineering
Interface 2007 — 2008
CCNA210 - Mastering Entry Level Internetworking
New Horizons 2007 — 2008
Managing and Maintaining Windows Server 2003
CSAA Insurance Group, a AAA Insurer May 2015 - Present
American Express November 2011 - Present
Amkor Technology November 2002 - October 2011
ConocoPhillips 2001 - 2002
Gilbert Unified School District January 1997 - December 2000
Skills
Java, Web Applications, HTML, JavaScript, jQuery, CSS, JSON, AJAX, XML, Microsoft SQL Server, Databases, Software Development, SDLC, ColdFusion, Integration, Project Management, SQL, Web Services, DB2, Linux, Enterprise Software, Agile Methodologies, JSP, Enterprise Architecture, Flash, Hibernate, Testing, Apache, Unix, Data Integration, Oracle, Ext JS, Git, Node.js, Scrum, Kanban, GruntJS, Jenkins, Tomcat, HTML5, SOA, REST
Education
DeVry University 2000 — 2001
BS, Information Technology
Arizona State University 1994 — 1997
BA, Mathematics, Education
University of Wisconsin-Milwaukee 1988 — 1990
Architecture/Mathematics
CSAA Insurance Group, a AAA Insurer May 2015 - Present
AB SCIEX February 2005 - November 2014
Etec Systems 1998 - 2005
Pink Whale Chocolatiers 1991 - 1996
Advanced Crystal Sciences 1982 - 1989
Skills
Biotechnology, Manufacturing, Cross-functional Team..., Medical Devices, ISO 13485, Quality System, Quality Assurance, Lifesciences, Process Improvement, GMP, Product Management, Technical Writing, Mass Spectrometry, Project Management, Chromatography, Lean Manufacturing, Electronics, Field Service, Continuous Improvement, Supply Chain Management, Project Planning, Iso 9000, Life Sciences
Education
The Ohio State University 1973 — 1975
Comparative Literature
Cuyahoga Community College 1970 — 1973
Philosophy and Literature
CSAA Insurance Group, a AAA Insurer March 2015 - July 2015
City Of Moore, Oklahoma October 2009 - November 2014
US Army May 2003 - May 2011
City of Guthrie November 2007 - October 2009
Lowe's Companies, Inc. 2005 - November 2007
Quick Courier Co., Inc April 1997 - January 2005
Kuehne + Nagel 1995 - 1997
Panalpina January 1990 - January 1995
Skills
Merchandising, Store Management, Training, Leadership, Sales, Loss Prevention, Driving Results, Retail, Inventory Management, Inventory Control, Big Box, Store Operations, Profit, Management, Interviews, Purchasing, Procurement, New Store Development, Customer Service, Merchandise Planning, Recruiting, Marketing, Team Building, Team Leadership, Team Management, International Sales, Supply Chain Management, International &..., Supply Chain, Contract Negotiation, Budgets, Sales Management, Coaching, Executive Management, First Time Home Buyers, Real Estate
Education
Oklahoma State University-Oklahoma City 2007 — 2008
Emergency Medical Technology/Technician (EMT Paramedic)
Redlands Community College 2007 — 2008
Fire Protection, 4.0
Eastern Oklahoma County Technology Center 2007 — 2008
Fire Prevention and Safety Technology/Technician, 4.0
Tulsa Community College 2004 — 2006
Associate of Arts and Sciences (AAS), Liberal Arts and Sciences, General Studies and Humanities, 3.64
CSAA Insurance Group, a AAA Insurer January 2015 - Present
CSAA Insurance Group January 2011 - Present
iCat April 2003 - December 2010
Skills
Analysis, Business Analysis, Casualty, Claim, Claims Management, Commercial Insurance, Contract Negotiation, General Insurance, Insurance, Insurance Law, Liability, Property & Casualty..., Property Damage, Risk Management, Subrogation, Underwriting, Casualty Insurance, Legal Liability
Education
North Carolina State University 1988 — 1992
B.A., Business Management
CSAA Insurance Group, a AAA Insurer April 2014 - Present
CSAA Insurance Group, a AAA Insurer April 2011 - April 2014
CSAA Insurance Group, a AAA Insurer September 2009 - April 2011
Star Tractor Ltd June 2008 - September 2009
Martins Mill ISD August 2007 - May 2008
Farmers Insurance August 2005 - August 2007
Skills
Training Delivery, Educational Leadership, Public Speaking, Property & Casualty..., Claim, Insurance, Leadership, Liability
Education
Oklahoma Christian University 2000 — 2005
Bachelor of Science (B.S.) Education, Elementary Education and Teaching
Cochise College 2001 — 2002
General, Business/Commerce, General
Valley Union High School 1996 — 2000
General Studies
BNSF Railway January 2014 - Present
BNSF Railway August 2007 - January 2014
BNSF Railway August 2006 - August 2007
BNSF Railway September 2004 - July 2006
Benetech Inc. February 2000 - February 2004
CSAA Insurance Group, a AAA Insurer February 1998 - March 2000
U.S. Navy August 1989 - July 1997
Skills
Transportation, Transportation..., Process Improvement, Team Building, Inventory Management, Freight, Shipping, Logistics Management, Logistics, Project Management, Project Planning, Microsoft Office, Microsoft Excel, Negotiation, Warehousing, Supervisory Skills, Contract Management, Contract Negotiation, New Business Development, Management, Operations Management, Rail, Supply Chain Management, Railway, LTL, Transportation Planning, Leadership, Customer Service, Truckload, Training, Container, Team Leadership, Rail Operations, Fleet Management, Dispatching, Program Management, Process Scheduler, International Logistics, Supply Chain, Trucking, Public Transport, Budgets, Procurement, Safety Management..., Continuous Improvement, Analysis, Purchasing, Leadership Development
Education
Columbia College 1995 — 1997
Bachelor's degree, Business Administration and Management, General
Kaiser Permanente November 2014 - Present
CSAA Insurance Group, a AAA Insurer January 2011 - October 2014
AAA February 2002 - December 2010
KPIX-TV/CNET Networks February 2001 - February 2002
Tech TV March 2000 - March 2001
ZDNet News September 1999 - March 2000
ZDTV.com October 1997 - March 1999
Skills
Media Relations, Budgets, Crisis Communications, Spokesperson, Public Relations, Integrated Marketing, Leadership, Marketing Communications, Direct Marketing, Strategic Communications, Journalism, Strategy, Public Affairs, Management, Government, Internal Communications, Social Media Marketing, Web Content, Crisis Management, Corporate Communications, Messaging, Content Development, Speech Writing, Content Strategy
Education
Boston University
Bachelor of Science (BS), Journalism
Boston University
Bachelor's Degree, Journalism
CSAA Insurance Group, a AAA Insurer March 2015 - Present
Alpha Beta Nu Sorority 2010 - Present
C3/CustomerContactChannels, Inc. July 2014 - March 2015
Sims Recycling Solutions October 2012 - May 2014
LACERA 2011 - 2012
Skills
Microsoft SQL Server, Microsoft Office, JavaScript, C++, HTML, XHTML, Dreamweaver, Adobe Creative Suite, Windows Server, Windows 7, TCP/IP, Java, Customer Service, Customer Retention, Web Design, SQL, PowerPoint, Teamwork, Leadership, SharePoint, Networking, Social Media, Microsoft Excel, Project Management, Team Building, Strategic Planning, Training, Team Leadership, Project Planning, Windows, Computer Hardware, Logistics, New Hire Orientations, Solution Selling, Coaching, Contract Negotiation, Management, Negotiation, Performance Management, Account Management, Troubleshooting, Recruiting, Research, New Business Development, Business Development, Public Speaking, Access
Education
Argosy University Los Angeles 2012 — 2015
Everest University-Orange Park 2010 — 2012
Associate of Science (A.S.), Computer Science, 3.8
Christa Granton Insurance Svc January 2005 - Present
CSAA Insurance Group, a AAA Insurer November 1998 - April 2003
Disneyland April 1984 - January 1986
Skills
Customer Service, Sales, Management, Property & Casualty..., Commercial Insurance, Text Editing, Computer Proficiency
Education
Cypress College 1984 — 1986
Tourism and Travel Services Management
Los Alamitos High School 1980 — 1984
Nationwide Insurance April 2015 - Present
CSAA Insurance Group, a AAA Insurer September 2014 - April 2015
Cognizant Technology Solutions August 2006 - August 2014
Polaris Software Labs Limited May 2004 - December 2005
Skills
SDLC, Software Project..., Requirements Analysis, Java Enterprise Edition, Struts, Solution Architecture, XML, JSP, Agile Methodologies, Spring, Requirements Gathering, Core Java, Web Services, JavaScript, PL/SQL, Java, Software Development, Tomcat 5, Agile Project Management, WebSphere Application..., PMP, Oracle, Business Analysis, Global Delivery, Weblogic, SQL, Spring Framework, Hibernate, JMS, Pre-sales, Resource Management, Enterprise Architecture, JSON, RESTful WebServices, J2EE Web Services, Project Portfolio..., Project Delivery, Springs, Quality Center, PMO, Testing, Waterfall, MS Project, Release Management, Guidewire, Gosu
Education
Osmania University 2002 — 2003
Post Graduate Diploma in Computer Applications, Computer Science, First
Sri Krishnadevaraya University 1995 — 1997
Master of Business Administration (MBA), Accounting and Finance, First
CSAA Insurance Group, a AAA Insurer May 2015 - Present
AAA July 2010 - April 2015
AAA June 2008 - June 2010
Reach Out Healthcare America August 2007 - April 2008
Sykes Enterprises August 2006 - May 2007
Skills
Customer Service, Spanish, Call Centers, Call Center, Time Management, Microsoft Office, Leadership, Process Improvement, Team Building, Training, Customer Satisfaction, Research, Customer Retention, Teamwork
Education
Arizona State University 2012 — 2014
Asian Languages - Japanese (BA), Japanese Language & International Business
Glendale Community College 2007 — 2011
Associates in Arts, Japanese, 3.4
KPMG US March 2015 - Present
Columbia University in the City of New York September 2014 - December 2014
CSAA Insurance Group, a AAA insurer June 2014 - August 2014
California State University Concord Campus May 2013 - August 2013
California State University, East Bay September 2010 - August 2013
Skills
R, Microsoft Excel, SAS, Statistics, Analysis, Time Series Analysis, Minitab, Statistical Modeling, Google Analytics, Statistical Inference, Linear Regression, Logistic Regression, Probability Theory, Leadership, SPSS, PowerPoint, Data Mining, Predictive Modeling
Education
Columbia University in the City of New York 2013 — 2014
Master of Science (M.S.), Actuarial Science, 3.6
California State University-East Bay 2008 — 2012
Bachelor of Science (B.S.), Statistics and Economics, 3.9
CSAA Insurance Group, a AAA Insurer April 2015 - Present
CSAA Insurance Group October 2014 - March 2015
CSAA Insurance Group May 2013 - October 2014
Sapphire - Shac, LLC November 2010 - May 2013
The Viper Room May 2010 - September 2010
The Light Group November 2005 - January 2007
Skills
Customer Service, Public Relations, Negotiation, Online Marketing, Brand Development, Customer Experience, Marketing Analytics, Online Marketing..., International Business, International Marketing, International Market..., International Market..., Web Design, Web Analytics, Web Marketing, Dispute Settlement, Communication Skills, Property Damage, Settlement Agreements, Trade Promotions, E-commerce SEO, Search Engine Ranking, Social Media Marketing, Social Media Blogging, Claims Handling, Claims Resolution, Property & Casualty..., Presentation Development, Presentation Design, International Relations, Insurance, Liability, General Insurance, Social Media, Event Planning, Hospitality, Event Management, Marketing Strategy, Marketing
Education
Boston University 2014 — 2016
Master of Science (M.S.), International Marketing Management
University of Nevada-Las Vegas 2003 — 2009
Bachelor of Arts (B.A.), Film
CSAA Insurance Group, a AAA Insurer June 2015 - Present
Carnegie Learning - Digital Ace November 2014 - April 2015
Trunk Club 2015 - 2015
Trunk Club 2015 - 2015
Trunk Club 2015 - 2015
Modern House Numbers Locator - Rebel Creators November 2013 - September 2014
Volvo Locator June 2012 - October 2013
Sales Force February 2011 - May 2012
WizDoc December 2009 - October 2010
US Navy August 2001 - May 2009
Skills
iOS Development, Objective-C, Agile Methodologies, JSON, Github, Core Data, SQLite, Core Graphics, Core Animation, C++, C#, ASP.NET, T-SQL, Microsoft SQL Server, Visual Basic, Visual Studio, CSS, Xcode, UIKit, VBScript, JIRA, SOAP, XML, C, Silverlight, jQuery, Gradle, IntelliJ IDEA, Pivotal Tracker, Cedar, Groovy, RSpec, Test Driven Development
Education
DeVry University Phoenix, AZ 2010 — 2013
Bachelor of Applied Science (B.A.Sc.), Cyber/Computer Forensics and Counterterrorism
CSAA Insurance Group, a AAA Insurer April 2015 - Present
CSAA Insurance Group February 2014 - April 2015
AAA Northern California, Nevada & Utah July 2013 - February 2014
Advanced Eyecare & Vision Gallery October 2012 - February 2013
Sun National Bank March 2012 - September 2012
Hyatt House March 2012 - September 2012
TD Bank, N.A. December 2008 - May 2012
Skills
Retail Banking, Commercial Banking, Customer Service, Financial Analysis, Consumer Lending, Deposits, Client Billing, Credit, Portfolio Management, Coaching, Sales, Time Management, Loans, Leadership, Vendor Management, Training, Analysis, Process Improvement, Lines Of Credit, Business Analysis, Access, Budgets, Claim, Insurance, Liability, Microsoft Excel, Microsoft Office, Team Building, Team Leadership
Education
Rutgers, The State University of New Jersey-New Brunswick 2008 — 2012
B.A., Communication
CSAA Insurance Group, a AAA Insurer June 2015 - Present
Missouri State University February 2014 - December 2014
Taiwan Trade Center Beijing August 2012 - December 2013
Beijing Olendor Ad. Agency November 2011 - July 2012
Skills
Big Data, SPSS, SAS, Event Planning, Project Management, Business Strategy, Microsoft Office, Multicultural, SQL, International Trade, Business Statistics, Tableau, SSAS 2008, SSIS, SSRS, Microsoft SQL Server, Analysis, Data Analysis, Microsoft Excel, PowerPoint, Research, Strategy
Education
Missouri State University 2013 — 2014
Master of Business Administration (MBA), Business Administration and Management, General, 3.8
Communication University of China 2009 — 2013
Bachelor of Arts (B.A.), International Cultural Trade, 3.5
CSAA Insurance Group, a AAA Insurer December 2014 - Present
Salinas Valley Memorial Healthcare System September 2005 - December 2014
Skills
Property & Casualty..., Sales, Supervisory Skills, Customer Service, Health Insurance, Team Building, Accident, Insurance, Casualty Insurance, General Insurance, Call Centers, Liability, Claim, Management
Education
Monterey Peninsula College 2002 — 2004
Certification, Criminal Justice/Law Enforcement Administration
CSAA Insurance Group, a AAA Insurer September 2014 - June 2015
American Valet Parking July 2013 - September 2014
Crest Foods Co., Inc. March 2011 - September 2011
Skills
Xerox machine, Fax Machine, Multi-line Phone, Ten Key, Cash Register, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Dentrix, Customer Service, Windows, Retail, Insurance, Healthcare, Keyboards, X-ray, Dental Assisting
Education
Metro Technology Centers 2012 — 2013
CERTIFICATION, Dental Assisting/Assistant
Rose State College 2008 — 2013
None, Elementary Education and Teaching
Carl Albert High School 2005 — 2008
Diploma, General Studies
CSAA Insurance Group, a AAA Insurer June 2015 - Present
Cognizant Technology Solutions December 2010 - June 2015
Accenture July 2010 - November 2010
IBM India Pvt Ltd December 2007 - June 2010
Skills
SOA, ESB, Solution Architecture, Java Enterprise Edition, Web Services, DataPower, PL/SQL, Weblogic, DB2, EAI, WebSphere Application..., Spring, Agile Methodologies, Oracle, Requirements Analysis, SDLC, Spring Framework, WebLogic
Education
College of Engineering, Trivandrum 2003 — 2007
B-Tech, Electrical & Electronics Engineer
CSAA Insurance Group, a AAA Insurer June 2013 - Present
Linear Regression Project March 2012 - May 2012
2008 Olympic Organization Committee May 2008 - September 2008
Skills
Data Analysis, SAS Programming, SQL, Insurance, Microsoft Excel, Python Programming, R programming, Analytics, Process Improvement, Leadership, Business Analysis, Customer Service, Research, Access, Microsoft Word, Databases
Education
California State University, East Bay 2011 — 2013
Master of Science, Statistics
Hainan University 2006 — 2010
Bachelor of Science, Statistics
CSAA Insurance Group, a AAA Insurer October 2014 - Present
Liberty Mutual Insurance June 2013 - Present
Fletcher School of Law and Diplomacy August 2011 - May 2013
US Army December 2007 - May 2011
U.S. Department of State June 2004 - January 2006
United States Air Force December 1999 - May 2004
Skills
National Security, Military Experience, Force Protection, Security, Tactics, Military Operations, Counterterrorism, Foreign Policy, Security Clearance, Military, Army, Intelligence Analysis, Homeland Security, Command, Intelligence, DoD, Operational Planning, Defense, Afghanistan, Counterinsurgency, Government, Military Training, Organizational..., Special Operations
Education
Fletcher School, Tufts University 2011 — 2013
Master of International Business, International Finance and Banking, 3.7
Northern Arizona University 2006 — 2007
Bachelor of Science (BS), Criminal Justice, 4.0
Coconino County Community College 2001 — 2006
Associate of Arts (A.A.), General Studies, 3.75
Community College of the Air Force 1999 — 2004
Associate of Science (A.S.), Criminal Justice
Mingus Union 1995 — 1999
CSAA Insurance Group, a AAA Insurer May 2015 - Present
Safeway May 2011 - April 2015
Safeway, Inc. 2002 - 2004
Providian Financial 1999 - 2002
Providian Financial 1998 - 1999
Chevron 1996 - 1998
Chevron 1991 - 1996
Skills
SDLC, Visio, Security, Unix, Sarbanes-Oxley Act, Business Process, Computer Security, CISA, Leadership, Access, IT Management, MS Project, Management, Information Technology, Project Management
Education
Golden Gate University
Masters of Science, Information Systems
California State University-Sacramento
Bachelor of Science, Business Administration, Finance
Independent Business Consultant 2013 - Present
CSAA Insurance Group, a AAA Insurer 2015 - 2015
CSAA Insurance Group, a AAA Insurer 2015 - 2015
CSAA Insurance Group, a AAA Insurer 2015 - 2015
CSAA Insurance Group, a AAA Insurer 2015 - 2015
Robert Half Management Resources 2007 - 2013
Butterworth & Macias PC 2004 - 2006
US Army Reserve 2001 - 2004
Deloitte & Touche 2001 - 2001
Skills
Financial Reporting, Analysis, Forecasting, Budgeting, Consolidation, General Ledger, Tax, Journal Entries, Fixed Assets, Excel, Quickbooks, Budgets, Financial Statements, Corporate Tax, CPA, QuickBooks
Education
Bellevue University
Bachelor of Science, Accounting and Computer Information Systems
CSAA Insurance Group, a AAA insurer March 2008 - Present
Jeld-Wen August 2002 - March 2008
Littler Mendelson 1992 - 2002
Skills
Employment Law, Litigation, Arbitration, Mediation, Legal Writing, Class Actions, Trials, Civil Litigation, Commercial Litigation, Management, FMLA, Discrimination, Employee Benefits, Courts, Legal Research, Insurance, Litigation Management, Appeals, Employee Relations, Human Resources, FLSA, Subrogation, Property & Casualty...
Education
Boston University School of Law 1989 — 1992
Doctor of Law (JD), Labor & Employment
Cornell University 1985 — 1989
Bachelor of Science (BS), Labor and Industrial Relations
CSAA Insurance Group, a AAA Insurer August 2014 - Present
Community Safety Foundation, funded by CSAA Insurance Group June 2012 - Present
CSAA Insurance Group August 2005 - August 2014
AAA Northern California, Nevada & Utah February 2005 - August 2005
AAA Northern California, Nevada & Utah February 2004 - February 2005
AAA Northern California, Nevada & Utah September 2002 - July 2003
Sonoma State University January 2000 - December 2001
Skills
Community Outreach, Non-profits, Fundraising, Leadership, Public Speaking, Event Planning, Event Management, Editing, Grants, Training, Nonprofits, Strategic Planning, Community Development, Public Relations, Program Management, Management, Administrative..., Workshop Facilitation, Time Management, Human Resources, Research, Customer Service, Philanthropy, Program Development, Strategic Communications, Administration, Policy, Organizational..., Leadership Development, Newsletters, Marketing Communications, Team Building, Strategy
Education
Brandman University, Part of the Chapman University System 2012 — 2014
Master of Business Administration (M.B.A.), All elective courses were taken in Organizational Leadership
Brandman University, Part of the Chapman University System 2012 — 2014
Master of Business Administration (M.B.A.), Executive Certificate, Public & Nonprofit Leadership
Leadership Contra Costa 2011 — 2012
Graduate
California Basic Educational Skills Test (CBEST)
Sonoma State University 1997 — 2002
Bachelor of Arts (B.A.), English (Literature & Creative Writing Concentration)
Sonoma State University 1997 — 2002
Bachelor of Arts (B.A.), American MultiCultural Studies
St. Patrick - St. Vincent High School, Vallejo, CA 1994 — 1997
AAA Northern California, Nevada & Utah Insurance Exchange April 2012 - Present
CSAA Insurance Group, a AAA Insurer February 2011 - Present
AAA NCNU IE December 1990 - May 2012
AAA NCNU IE January 2010 - February 2011
AAA NCNU IE May 2005 - January 2010
AAA NCNU IE October 2004 - May 2005
AAA NCNU IE January 2002 - January 2003
AAA NCNU IE September 1999 - January 2002
AAA NCNU IE December 1990 - September 1999
Skills
Mitchell Estimating, Esti, Subrogation, Claim, Liability, Casualty, Insurance, Adjusters, Auto Claims, Training, Leadership, Management, Personal Injury, Customer Service, Claim Investigation, Liability Analysis, Property Damage, Casualty Insurance
Education
Pikes Peak Community College 2008 — 2016
Criminal Justice
Pikes Peak Community College 2008 — 2014
Associated, criminal justice
Denver Automotive and Diesel College 1987 — 1988
Denver Auto and Diesel College 1986 — 1988
Automotive Tech
CSAA Insurance Group, a AAA Insurer November 2014 - Present
American Express January 2014 - October 2014
ManCom Inc April 2013 - December 2013
Better Edge Technology September 2012 - January 2013
Great Hearts Academies September 2011 - September 2012
Skills
Windows Server, Windows 7, IIS, System Administration, Operating Systems, Microsoft Exchange, Powershell, VMware, Virtualization, Networking, Active Directory, Servers, Application Performance..., Dynatrace
Education
Arizona State University
Business Process Solutions January 2009 - Present
Nikma Inc. January 2007 - Present
Neema Enterprises May 2006 - Present
AAA Northern California, Nevada & Utah 2012 - 2014
CSAA Insurance Group, a AAA Insurer 2012 - 2014
AAA Northern California, Nevada & Utah 2012 - 2014
AAA Northern California, Nevada & Utah 2012 - 2014
Seagate Technology May 2004 - January 2009
Seagate Technology 2001 - 2004
Seagate Technology 2000 - 2001
Skills
Six Sigma, Process Improvement, Change Management, Project Management, Strategic Planning, Program Management, Cross-functional Team..., Lean Manufacturing, Manufacturing, Operations Management, Team Building, Coaching, Team Leadership, Management Consulting, Business Strategy, DMAIC, Start-ups, Leadership, Quality Management, Training, Process Engineering, Management, Strategy, Continuous Improvement, Budgets, Supply Chain, SPC, Supply Chain Management, Business Process..., Product Development, Project Planning, Kaizen, Business Process, Business Development, Executive Management, Business Planning, Vendor Management, Outsourcing, Data Analysis, TQM, Operational Excellence, Purchasing, Performance Management, Resource Management, Negotiation, Business Process..., Contract Management
Education
The George Washington University 1997 — 2000
Doctorate, Education, Human Development
National University 1988 — 1990
MBA, Business Administration
VSP April 2010 - January 2014
GoldStar Painting June 1998 - September 2008
SpectraTone Paint December 2000 - June 2002
Mercury Insurance September 1997 - June 1998
Sherwin-Williams Paints May 1993 - August 1997
CSAA Insurance Group, a AAA Insurer November 1988 - September 1992
Skills
Microsoft Office, Budgets, Customer Service, Negotiation, Management, Outlook, Research, Windows, Public Speaking, Forecasting, Call Centers, Insurance, Microsoft Word, English, Strategic Planning, Financial Analysis, Accounting, Financial Reporting, Teaching, Analysis, Peer Mentoring, Coaching, Peer Support, Escalation Resolution
Education
California State University-Chico 1982 — 1988
BS, Finance
CSAA Insurance Group, a AAA Insurer April 2015 - Present
CSAA Insurance Group December 2013 - April 2015
Education
Florida State University 2009 — 2011
Sport Management
Fairleigh Dickinson University-College at Florham 2007 — 2008
Entrepreneurship/Entrepreneurial Studies
CSAA Insurance Group, a AAA Insurer November 2014 - Present
AT&T DSL Support Center June 2012 - October 2014
Cross Country Automotive Services 2010 - 2011
IBM Daksh 1900 - 1901
Skills
Call Center, Team Leadership, Customer Satisfaction, Outsourcing, Customer Service, Call Centers, Vendor Management, Employee Benefits, Service Delivery, Account Management, Wireless, Visio, Process Improvement, Data Entry, Data Analysis, Business Analysis, Account Reconciliation, Program Management, Management, Roadside Assistance, Telecommunications, Team Management, Strategic Planning, Marketing Strategy, Change Management, Profit Maximization, Human Resources, Motivational..., Marketing Management, Strategic Financial..., Forecasting, Financial Analysis, Commercial Banking, Retail Banking, Restaurant Management, Event Management, Market Analysis, Workforce Management, Customer Oriented, Culinary Skills, Recruiting, Technical Support, Internal Communications, Entrepreneurship, Team Building, Dependable Team Player, Attendance Management, Quality Management, Quality Assurance, Quality Control
Education
De La Salle University 1995 — 1999
Bachelor of Science (BS), Business Administration Major in Marketing Management
Immaculate conception academy
CSAA Insurance Group, a AAA Insurer 1997 - Present
CSAA Insurance Group 2009 - Present
CSAA Insurance Group, a AAA Insurer January 2014 - Present
CSAA Insurance Group May 2005 - January 2010
CSAA Insurance Group August 2005 - September 2009
CSAA Insurance Group August 2005 - March 2006
CSAA Insurance Group May 2005 - May 2005
Amica Mutual Insurance Co. 1997 - 2005
Amica Mutual Insurance January 2000 - December 2000
Amica Mutual Insurance January 1997 - January 2000
Skills
Casualty, Claim, Underwriting, Claims Handling, Training, Call Centers, Claim Investigation, Insurance, Leadership, Property & Casualty..., Subrogation, General Insurance, Claims Management, Property Claims, Liability, Casualty Insurance
Education
Brown University 1993 — 1997
Organizational Behavior and Management, Business Economics, summa cum laude
Insurance Society of Philadelphia August 2013 - August 2015
CSAA Insurance Group, a AAA Insurer January 2011 - August 2013
AAA Mid-Atlantic Insurance Group August 2001 - July 2011
One Beacon March 1993 - August 2001
Skills
Property & Casualty..., Claim, Casualty, Insurance, General Insurance, Commercial Insurance, Underwriting, Claims Management, Process Improvement, Team Leadership, Workers Compensation, Legal Liability, Professional Liability, Reinsurance, Risk Management, Liability, Vendor Management, SDLC, Executive Management, Leadership Development, Casualty Insurance, Leadership
Education
Rowan University
Bachelor of Arts (B.A.)
CSAA Insurance Group, a AAA Insurer April 2015 - Present
Corinthian Colleges, Inc. November 2012 - February 2015
Family Video May 2012 - October 2012
Enterprise Holdings Inc. June 2008 - February 2012
Tradehome Shoes November 2006 - May 2008
Skills
Customer Relations, Customer Service, Microsoft Office, Team Leadership, Bookkeeping, Car Rental, Sales, Team Building, Higher Education, Microsoft Word, Adult Education, Microsoft Excel, Time Management, Training, Leadership, Public Speaking, Leadership Development, Management, Staff Development
Education
Iowa State University 1999 — 2002
Liberal Arts and Sciences, General Studies and Humanities
William Penn University
Bachelor's Degree, Physical Education/Sports Administration
CSAA Insurance Group, a AAA Insurer August 2014 - Present
Contra Costa Health Services IT Department, Project Management Office April 2012 - Present
LCO: LEVINE COMMUNICATIONS OFFICE June 2011 - December 2011
Children's Institute, Inc June 2011 - July 2011
Henry-Schein Dental 2005-2011 October 2005 - May 2011
Charon Productions, Inc. March 2010 - April 2010
Henry Schein Dental October 2005 - February 2006
NOVACARE SACRAMENTO CBO January 1999 - January 2005
Skills
Process Scheduler, Time Management, Blogging, Customer Service, Inventory Management, Logistics, Management, Sales, Purchasing, Problem Solving, Logistics Planning, Scheduling, Project Coordination, Project Management, Process Improvement, Team Building, Leadership, Microsoft Office, New Business Development, Training, Program Management
Education
California State University 2001 — 2005
B.A, Theater Arts/Business Administration
California State University-Sacramento 2001 — 2005
BA, Theater Arts
Humboldt State University 1998 — 2001
CSAA Insurance Group, a AAA Insurer June 2014 - Present
CSAA Insurance Group, a AAA Insurer March 2007 - June 2014
AAA NCNU Insurance Exchange February 2006 - March 2007
AAA NCNU Insurance Exchange July 2005 - February 2006
Skills
Service Catalog, Active Directory, Laptops, Troubleshooting, Software Documentation, Norton Ghost, Networking, Information Technology, Call Centers, Training, Software Installation, Hardware, Printers, Leadership, Technical Support, Blackberry Enterprise..., Management, Help Desk Support, Infrastructure, Business Process, System Administration, Blackberry, Wireless, Windows 7
Education
Diablo Valley College 2015 — 2018
Professional, Technical, Business, and Scientific Writing
Unitek College 2013 — 2013
MCSA, Windows 7
Unitek College 2012 — 2012
PMP Bootcamp
Unitek College 2008 — 2009
CompTIA Certifications, A+, MCDST, Network+, Security +
CSAA Insurance Group, a AAA Insurer July 2015 - Present
DTT Group LLC January 2011 - July 2015
everis November 2013 - September 2014
InfoPrint Solutions April 2009 - January 2011
DSN, Inc. 2003 - 2011
IKON Office Solutions 2004 - 2005
IBM 2001 - 2005
Merrill Lynch 1991 - 2001
IBM October 1990 - October 1991
Chase Manhattan Bank August 1989 - October 1990
Skills
AIX, Solution Selling, Professional Services, Enterprise Software, Enterprise Content..., Document Management, Integration, Business Analysis, Consulting, Requirements Analysis, Leadership, Vendor Management, Pre-sales, Selling, Sales Process, SaaS, Account Management, Solution Architecture, Software Documentation, IT Strategy, Cloud Computing, Business Intelligence, Software Project..., Direct Sales, Business Process..., Outsourcing, CRM, Managed Print Services, Program Management
Education
Pace University - Lubin School of Business 1979 — 1989
B.B.A, Accounting
Chubb Institute of Computer Technology 1984 — 1984
Certificate, Computer Programming
SS Simone & Jude
CSAA Insurance Group, a AAA Insurer August 2015 - Present
CSAA Insurance Group August 2012 - Present
CSAA Insurance Group August 2011 - August 2012
CSAA Insurance Group January 2011 - August 2011
Mercury Insurance February 2007 - November 2010
Mercury Insurance September 2003 - February 2007
Skills
Underwriting, Property & Casualty..., Casualty, CPCU, General Insurance, Liability, Commercial Lines, Legal Liability, Commercial Insurance, Insurance, Umbrella Insurance, Claim, Brokers, Call Centers, Casualty Insurance, Claims Management, Customer Retention, Customer Service, Homeowners, Leadership, Process Improvement, Property Damage, Risk Management, Team Building
Education
Oklahoma State University 2013 — 2016
Master of Business Administration (MBA), Business Administration and Management, General
Oklahoma State University 1997 — 2001
BS, Marketing/Business
Independent April 2012 - Present
CSAA Insurance Group, a AAA Insurer April 2014 - April 2015
streamlinevents, inc. March 2013 - April 2014
The PMI Group, Inc. January 2003 - March 2012
McKesson Corporation February 2001 - December 2002
AirTouch Communications/Vodafone February 1997 - January 2001
The Disney Store October 1995 - January 2000
Skills
Attention To Detail, Creative Problem Solving, Multitasker, People-oriented, Vendor Management, Vendor Relations, Onsite Management, Event Planning, Event Management, Special Events, Budget Management, Corporate Events, Incentive Programs, Hotel Contract..., hotel site, Trade Show Management, Hotels, Management, Time Management, Trade Shows, Logistics, Analysis, Registration, Marketing, Teamwork, Account Management, Food & Beverage, Project Management, Budgets, Negotiation, Program Management, Relationship Marketing, Project Planning, Employee Engagement, Sales, Sponsorship, Training, Leadership, Incentives, Meeting Planning, Team Building, Hospitality, Conference Coordination, Volunteer Management, Customer Service, Contract Negotiation, Public Relations, Live Events, Creative Direction, Websites
Education
Diablo Valley College 1980 — 1983
AA, Performing Arts
CSAA Insurance Group, a AAA Insurer June 2015 - Present
State Farm Insurance January 2003 - January 2014
Skills
Project Management, Process Improvement, Change Management, Risk Management, MS Project, Business Analysis, Lean Process Improvement, Agile Project Management, Requirements Analysis, Visio, SharePoint, MS Excel Pivot Tables, Data Analysis, Healthcare Management, Policy, SDLC, Public Speaking, Marketing Strategy, Leadership, Vendor Management, Cross-functional Team..., Microsoft Project, Training, Management, Project Planning, Strategic Planning, Program Management
Education
University of California, Berkeley 2012 — 2013
Certificate
California State University-East Bay 2006 — 2008
Master of Science (MS), Health Care Administration
University of California, Berkeley
Bachelor of Arts (B.A.)
CSAA Insurance Group, a AAA Insurer 2006 - Present
East Diablo Catholic Youth Organization 2006 - Present
CSAA Insurance Group, a AAA Insurer 2000 - 2005
CSAA Insurance Group, a AAA Insurer 1998 - 2000
CSAA Insurance Group, a AAA Insurer 1990 - 1998
CSAA Insurance Group, a AAA Insurer 1989 - 1990
CSAA Insurance Group, a AAA Insurer 1985 - 1989
Skills
Insurance, Claims Management, Leadership, Analysis, Liability, Process Improvement, Subrogation, Microsoft Office, Property & Casualty..., Quality Assurance, Insurance Claims, Data Analysis, Auto Claims, Non-profit Leadership
Education
California State University-East Bay 1981 — 1985
Bachelor of Arts (BA), Political Science and Government
CSAA Insurance Group, a AAA Insurer 2012 - Present
GoDaddy.com 2009 - 2012
iCrossing, Inc. 2006 - 2009
Intel Corporation 2003 - 2005
Intel / Convera 2002 - 2003
Intel Corporation 2000 - 2002
OHSU / DMU 1997 - 2000
Advanced Computer Solutions 1996 - 1997
Brigham Young University 1994 - 1996
Skills
Product Management, Web Analytics, Agile Methodologies, Cross-functional Team..., Analytics, SEM, Product Marketing, E-commerce, Competitive Analysis, Cloud Computing, Program Management, Project Management, Online Advertising, Agile Project Management, SaaS, Start-ups, Product Development, SEO, Software Development, Business Development, PPC, Google Adwords, User Experience, Web Development, Mobile Devices, Leadership, Strategic Partnerships, Strategy, Online Marketing, Digital Marketing, Lead Generation, CRM, Mobile Marketing, Email Marketing, Mobile Applications
Education
Brigham Young University
Bachelor of Arts, Communication, Business and Technology
CSAA Insurance Group, a AAA Insurer April 2015 - Present
Wells Fargo June 2014 - January 2015
CSE Insurance Group May 2013 - June 2014
Blue Shield of California October 2011 - May 2013
Blue Shield of California January 2011 - October 2011
Blue Shield of California June 2008 - December 2010
Management Science Associates May 2007 - August 2007
Veterans Administration National Center for Patient Safety October 2001 - June 2006
Skills
Marketing Analytics, Customer Segmentation, Market Sizing, Segmentation, Direct Marketing, Database Marketing, Marketing Strategy, Strategy, Forecasting, B2B Marketing, Predictive Analytics, CRM, Market Research, Marketing Communications, Customer Retention, Predictive Modeling, SAS programming, Tableau, Salesforce.com, Business Intelligence, Integrated Marketing, Analysis, Analytics, Data Analysis, Competitive Analysis
Education
Carnegie Mellon University - Tepper School of Business 2006 — 2008
MBA
University of Michigan 1999 — 2002
BA
Cognizant May 2012 - Present
Mercury Insurance January 2013 - February 2015
Automobile Club of Southern California February 2015 - 2015
Mitchell International 2015 - 2015
CSAA Insurance Group, a AAA Insurer January 2011 - December 2012
PEMCO October 2009 - January 2011
Cognizant Technology Solutions August 2002 - October 2009
Skills
Global Delivery, SDLC, Requirements Analysis, Software Project..., Requirements Gathering, Business Analysis, IT Strategy, Solution Architecture, Business Intelligence, Pre-sales, Data Warehousing, Offshoring, Oracle, Process Consulting, Guidewire Conversion, Guidewire Integration, New Business Development, IT Business Strategy, Guidewire, Business Process Design, Vendor Management, Agile Methodologies, Policy & Claims..., Core Insurance Platform...
Education
Symbiosis institute of Management Studies 2007 — 2010
PGDBA, Information Technology
College of Engineering, Trivandrum 1998 — 2002
B-Tech, Mechanical Engineering
CSAA Insurance Group, a AAA Insurer April 2007 - Present
Education
Birla Institute of Technology 1996 — 2000
Deloitte Consulting September 2012 - Present
CSAA Insurance Group, a AAA Insurer June 2009 - August 2012
Farmers Insurance June 2006 - June 2009
Skills
Property & Casualty..., Product Management, Cross-functional Team..., Product Development, Process Improvement, Product Marketing, Analytics, Competitive Analysis, Underwriting, Marketing Strategy, Strategy, Market Research, Management, Project Management, P&L Management, Marketing, Business Analysis, Analysis, Vendor Management, Business Process..., Program Management, Operations Management
Education
University of California, Los Angeles 2008 — 2008
Certificate, Project Management
Gonzaga University 2004 — 2006
B.A., Applied Communications and Business Administration, Magna Cum Laude
CSAA Insurance Group, a AAA Insurer March 2011 - Present
AAA Insurance 2009 - March 2011
AAA Northern California, Nevada & Utah April 2005 - October 2009
California State Automobile Association (AAA) March 2000 - April 2005
Intelegy Corp. May 1999 - March 2000
Office Depot 1995 - 2000
Skills
Vendor Management, Insurance, Property & Casualty..., Program Management, Management, Project Management, Process Improvement, Business Analysis, Underwriting, Analysis, Strategic Partnerships, Project Planning, PMP, Budgets, Business Process..., Risk Management, Call Centers, Strategy, Business Requirements, Change Management, Outsourcing, Customer Service, Forecasting, Cross-functional Team..., Analytics, Sales, Human Resources, SDLC, CRM, Call Center, Product Development, Requirements Gathering, Market Research, Sales Management, Team Building, Training, Agile Methodologies, Product Management, Leadership, Team Leadership
Education
Diablo Valley College 1974 — 1984
California State University-Hayward
Bachelor of Science, Social Sciences
Arthur J. Gallagher & Co. August 2014 - Present
Tribeca Insurance Solutions 2014 - Present
Cooper & McCloskey, Inc. October 2006 - April 2014
Marsh August 2000 - April 2004
CSAA Insurance Group, a AAA Insurer 1990 - 2000
Skills
Professional Liability, Property & Casualty..., Insurance, D&O, Commercial Insurance, Liability, Brokers, Employment Practices..., Underwriting, General Insurance, Casualty Insurance, Legal Liability, Casualty, Commercial Lines, Inland Marine
Education
City College of San Francisco 1992 — 1994
CSAA Insurance Group, a AAA Insurer January 2014 - Present
Beyer & Kelley Project Professionals June 2013 - December 2013
Mirion Technologies, Inc February 2010 - April 2013
PMI Mortgage Insurance Co. 2004 - 2010
Bay Medical Management, LLC 1996 - 2004
FHP (TakeCare, Inc) 1993 - 1995
Aetna Health Plans 1992 - 1993
St. Rose Hospital 1990 - 1992
Ernst & Young 1986 - 1990
Skills
Financial Reporting, Financial Analysis
Education
Golden Gate University 1984 — 1985
University of California, Davis 1974 — 1976
Bachelor of Science, Consumer Food Science
CSAA Insurance Group, a AAA Insurer April 2009 - Present
HomeSmart Realty February 2013 - Present
DHL December 2005 - November 2009
GlobalCrossing 2000 - 2005
Global Crossing 2000 - 2005
Skills
VPN, MPLS, Data Center, Routing, Routing Protocols, IPSec, Network Security, Cisco, Cisco Switches, VSS, Polycom, Cisco Firewall, Metro Ethernet, Cisco Firewa, Cisco ASA, Cisco Routers, Cisco IOS, Cisco Wireless, Cisco Technologies, Networking, WAN, Juniper, Network Engineering, Integration, IP, Cisco Nexus, Enterprise Architecture, DNS, Troubleshooting
Education
Northern Illinois University 1991 — 1997
B.S & M.A., Communications
CSAA Insurance Group, a AAA Insurer December 2012 - Present
Game CoLab 2013 - 2014
CSAA January 2011 - December 2012
My Computer Works June 2007 - September 2007
Skills
Security, Servers, Software Documentation, Hardware, Computer Hardware, Vendor Management, VPN, Firewalls, IT Service Management, Software Installation, Technical Support, Microsoft Exchange, Virtualization, SharePoint, Microsoft SQL Server, Visio, Data Center, Integration, Windows 7, Citrix, Active Directory, DNS, ITIL, Windows Server, Disaster Recovery, Enterprise Architecture, Cisco Technologies, IT Management, Networking, VMware, Network Security, IT Strategy, Troubleshooting, IT Operations, System Administration
Education
Arizona State University West 2008 — 2012
Bachelor’s Degree, Integrative Studies Area Of Concentration In Philosophy Normative Ethics
Estrella Mountain Community College 2005 — 2008
Associate’s Degree
CSAA Insurance Group, a AAA Insurer June 2008 - Present
Advantage Professionals July 2007 - November 2007
CDI Professional Services June 2007 - July 2007
IBM Global Services July 2005 - May 2007
TSG IT Resources December 2003 - July 2005
IBM Global Services May 2002 - May 2003
American Express January 2000 - May 2002
AG Communication Systems October 1995 - November 1999
GTE Communication Systems (AG Communication Systems) May 1984 - October 1995
Skills
SiteScope, Teamwork, Oral & Written..., Unix, Testing, Linux, HP, Management, Integration, Oracle, Solaris, System Administration, Software Engineering, Windows, Network Administration, ITIL, Technical Support, Enterprise Software, Mainframe, Java, Hardware, DB2, System Architecture, Data Migration, Requirements Analysis, Networking, Databases
Education
Brigham Young University
BA, Humanities
University of Utah
CSAA Insurance Group, a AAA Insurer March 2015 - Present
CSAA Insurance Group, a AAA Insurer April 2014 - March 2015
Sims Recycling Solutions November 2012 - April 2014
Getinge USA November 2003 - July 2009
United States Air Force June 1998 - June 2002
Skills
Sales Management, Sales Operations, Hospitals, Forecasting, Competitive Analysis, Medical Devices, Contract Negotiation, Budgets, New Business Development, Cross-functional Team..., Strategic Planning, Process Improvement, Leadership, Sales, Management, Training, Project Management, Marketing Strategy, Analysis, Customer Service, Account Management, Product Launch, Strategy, Business Development, Insurance, Product Management, Program Management, Microsoft Excel, Data Analysis, Employee Benefits, Product Development, Marketing, Selling
Education
Indiana University - Kelley School of Business 2008 — 2012
MBA, Business Administration
University of Phoenix 2004 — 2007
B.S., Business Finance
NCNU AAA Club March 2010 - Present
CSAA Insurance Group, a AAA Insurer August 2007 - March 2010
EDS December 1985 - August 2007
Skills
SDLC, DB2, COBOL, Integration, Databases, Java Enterprise Edition, XML, Requirements Analysis, Enterprise Architecture, Unix, Requirements Gathering, Java, SOA, Salesforce.com...
Education
Western Illinois University 1977 — 1979
Bachelors, Business Administration
Glendale Community College
Adult and Continuing Education and Teaching, 4.0
CSAA Insurance Group, a AAA Insurer September 2015 - Present
Foster Employment Law March 2012 - September 2015
NXP Semiconductors 2006 - September 2015
City and County of San Francisco 2000 - 2006
Gray Cary Ware & Freidenrich 1999 - 2000
Untied States District Court for the Northern District of Illinois 1998 - 1999
Foley & Lardner LLP 1996 - 1998
Pope & John, LLP 1994 - 1996
Skills
Employment Law, Mediation, Litigation, Employee Relations, Arbitration, FMLA, Labor Relations, Discrimination, Civil Litigation, Trials, Courts, Policy, Appeals
Education
Northwestern University School of Law 1991 — 1994
JD
University of California, Los Angeles 1986 — 1990
BA, Communications Studies
Monta Vista
CSAA Insurance Group, a AAA Insurer September 2013 - Present
Prudential Financial April 2011 - September 2012
Southeast Fountain School Corp 2003 - 2005
Skills
Retirement, Fixed Annuities, Property & Casualty..., Life Insurance, Series 6, Series 63, Commercial Insurance, Insurance, Term Life Insurance
Education
Western Governors University 2013 — 2017
Bachelor's Degree, Marketing/Marketing Management, General
Ivy Tech Community College 2005 — 2007
CSAA Insurance Group, a AAA Insurer May 2015 - Present
Cognizant Technology Solutions January 2010 - May 2015
Cognizant Technology Solutions November 2008 - January 2010
Cognizant Technology Solutions December 2003 - October 2008
Skills
Test Management, Quality Center, Test Planning, Manual Testing, Test Automation, User Acceptance Testing, System Testing, SDLC, Global Delivery, Requirements Analysis, Software Quality..., Testing, Software Project..., Test Strategy, Scrum, QTP
Education
Bharathidasan University 2000 — 2003
M.C.A, Computer Applications
DBTR NHSS Mayiladuthurai
CSAA Insurance Group, a AAA Insurer 2009 - Present
AAA Northern California, Nevada, Utah 2007 - 2009
CSAA Insurance Group, a AAA Insurer March 2003 - June 2007
CSAA Insurance Group, a AAA Insurer March 2000 - March 2003
Auto Club Of So California April 1997 - March 2000
Skills
Insurance, Process Improvement, Property & Casualty..., Team Building, Program Management, Cross-functional Team..., Underwriting, General Insurance, Leadership, Business Analysis
Education
California State Polytechnic University-Pomona 1975 — 1977
BA, Political Science
Ameriprise Financial Services, Inc. January 2014 - Present
Cognizant October 2011 - Present
U.S. Bank June 2013 - December 2013
CSAA Insurance Group, a AAA Insurer October 2011 - May 2013
American Express March 2011 - October 2011
Infosys Technologies Ltd February 2005 - October 2011
US Dataworks April 2007 - March 2011
Skills
Payment Systems, NACHA, ACH, Check 21, PCI DSS, PCI Standards, Payment Card Processing, Business Analysis, Requirements Analysis, Core Java, SQL, iBatis, Jasper Reports, Direct Debit, Online Payment Solutions, Check Conversion, MICR, Tokenization, Credit Card Transaction..., Paymentech, Payments, Credit Cards, Banking, Requirements Gathering, Gap Analysis, Spring, Web Applications, Software Project..., Financial Services, SDLC, Consulting
Education
Kuvempu Vishwavidyanilaya 2000 — 2004
Bachelor of Engineering (B.E.), Industrial & Production Engineering
University of Pennsylvania - The Wharton School
Certification Program, Business Foundations
CSAA Insurance Group, a AAA Insurer April 2015 - Present
Kaiser Permanente November 2008 - Present
Hewitt Associates September 2007 - November 2008
Hewitt Associates October 2003 - August 2007
Aon Hewitt November 2002 - October 2003
Aon Hewitt November 2001 - November 2002
Aon Hewitt November 2000 - November 2001
Skills
Process Improvement, Customer Service, Training, Employee Benefits, Benefits Administration, Vendor Management, Project Management, Coaching, Analysis, Public Speaking, HRIS, Leadership, Change Management, Defined Benefit, PeopleSoft, Talent Acquisition
Education
Illinois State University 1991 — 1997
Bachelor of Sciences, Social Sciences
CSAA Insurance Group, a AAA Insurer March 2012 - Present
AT&T 1992 - 2004
Skills
Integrated Marketing, Advertising, Direct Marketing
Education
De La Salle University
Bachelor of Arts - Mass Coomunications/Marketing & Advertising, International Marketing
CSAA Insurance Group, a AAA Insurer October 2011 - Present
CSAA Insurance Group, a AAA Insurer August 2007 - October 2011
CSAA Insurance Group, a AAA Insurer November 2005 - August 2007
CSAA Insurance Group, a AAA Insurer May 2005 - November 2005
Whataburger January 2004 - April 2005
Education
Regis University 2006 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
College of Southern Nevada 2001 — 2005
Associate's degree, Business/Commerce, General
CSAA Insurance Group, a AAA Insurer July 2015 - Present
CSAA Insurance Group February 2013 - July 2015
Bank of the West January 2010 - January 2013
Bank of the West January 2009 - December 2009
Bank of the West December 2006 - December 2008
Bank of the West June 2005 - November 2006
Bank of the West September 2003 - May 2005
Wells Fargo Bank September 2001 - September 2003
Skills
Banking, Procedure Development, Financial Risk, Business Analysis, Microsoft Excel, General Ledger, Key Performance..., Leadership, Microsoft Office, Microsoft Word, PowerPoint, Windows, Outlook, Process Improvement, Financial Services, Analysis, User Acceptance Testing, Recon Plus, Blackline, Business Process, Problem Solving, Account Reconciliation, G/L Reconciliations, Internet, Business, Customer Service, Visio, Keyword Research, Mathematics, Writing, Training, Risk Management, Project Management, Sarbanes-Oxley Act, Operational Risk..., Systems Analysis, Requirements Analysis, Operational Risk, Business Process...
Education
California State University-East Bay 2008 — 2012
Bachelor of Business Administration (B.B.A.), Accounting
Raymond James April 2011 - Present
Raymond James Financial, Inc. April 2011 - Present
CSAA Insurance Group, a AAA Insurer 2006 - 2008
Education
Holy Family University 2009 — 2010
Bachelor, Finance
Larson Insurance and Financial Services March 2008 - October 2014
USAA September 2006 - March 2008
CSAA Insurance Group, a AAA Insurer June 2004 - September 2006
Skills
Sales, Sales Management, Customer Service, Insurance, Account Management, Contract Negotiation, Strategic Planning, Direct Sales, Marketing, Property & Casualty..., Leadership, New Business Development, Management, Microsoft Office
Education
Sacramento City College 2002 — 2005
Associate’s Degree, Social Sciences
Workmen's Auto Insurance Company (now part of Mercury Insurance) April 2014 - Present
Workmen's Auto Insurance Company January 2012 - Present
CSAA Insurance Group, a AAA Insurer May 1991 - February 2010
Wegmans Food Markets September 1980 - November 1990
Skills
Negotiation, Claim, Casualty, Property & Casualty..., Microsoft Word, Microsoft Excel, Customer Satisfaction, Customer Service, Legal Liability, Insurance, Claims Management, Risk Management, Liability, Casualty Insurance
Education
State University of New York College at Fredonia 1988 — 1991
Psychology
Monroe Community College
CSAA Insurance Group, a AAA Insurer June 2015 - Present
Pomeroy April 2015 - April 2015
ITT Technical Institute September 2013 - December 2014
ProLogistix December 2013 - February 2014
Fry's Electronics August 2013 - November 2013
Stream Global Services September 2011 - February 2012
Kelly Services October 2009 - January 2010
Volt Technical Resources October 2008 - January 2009
Volt Technical Resources August 2008 - September 2008
Ameritraining, Inc September 2007 - May 2008
Skills
Active Directory, Troubleshooting, Hardware, Windows XP, VMware, Windows Server, DHCP, CompTIA A+ Certification, Servers, DNS, Laptops, Comp TIA Net+..., Microsoft MCTS (70-642)..., Microsoft MCTS (70-640)..., C Programming, Assembly Language, PLC Ladder Logic, PLC Programming, Through-Hole Soldering, Subnetting, Windows 7, Linux Desktop, Networking, Operating Systems, Help Desk Support, Cisco Technologies, Routers, Printers, Switches, Linux, Virtualization
Education
ITT Technical Institute-Tempe 2013 — 2015
Associate’s Degree, Electrical and Electronics Engineering, 3.88
Training To You 2012 — 2013
Net+ & Microsoft Certifications, Information Technology, 3.8
Gateway Community College 2005 — 2010
Cisco Networking, Microsoft & Unix/Linux Technology, 3.78
Chinese Shao Lin Center 2005 — 2008
2nd Degree Black Belt, Martial Arts, N/A
Phoenix Job Corps 2003 — 2005
A+ Certification, Information Technology
Veracity Enterprises June 2015 - Present
CSAA Insurance Group, a AAA Insurer 2014 - 2015
Deloitte 2008 - 2013
Veracity Enterprises 2006 - 2008
Bearingpoint Inc. 2001 - 2006
Oneworld Software Solutions 2000 - 2001
American Management Systems 1998 - 2000
ARTHUR ANDERSEN (Official) 1997 - 1998
Skills
Change Management, Project Management, Management Consulting, Strategy, Management, Strategic Planning, Public Speaking, IT Strategy, Program Management, Training, Leadership, Business Transformation, Organizational Design, Organizational..., Business Process..., Process Improvement, Business Analysis, Analysis, Business Process, Talent Management, Leadership Development, Integration, Consulting, Marketing, Human Resources, Risk Management, Business Strategy, Business Intelligence
Education
George Mason University 1994 — 1997
Bachelor's degree, International/Global Studies
AAA NCNU July 2007 - Present
CSAA Insurance Group, a AAA Insurer July 2007 - Present
Pikes Peak Community College May 2006 - May 2007
Pikes Peak Community College 2006 - 2007
Wells Fargo Equity Direct August 2000 - April 2005
Skills
Insurance, Property & Casualty..., Claim, Underwriting, Access, Administrative..., Customer Service, Outlook, Commercial Insurance, Risk Management, Public Speaking, Life Insurance, Sales, claims adjusting
Education
Pikes Peak Community College 2005 — 2007
AA, General Studies
UPS Supply Chain Solutions October 2012 - Present
Music Makers and Menders January 2011 - December 2011
Administrative Assistant at AAA NCNU June 2006 - December 2010
CSAA Insurance Group, a AAA Insurer June 2006 - December 2010
Skills
Access, Outlook, Microsoft Excel, Microsoft Word, Visio, PowerPoint, Customer Service, Administrative..., Calendaring, Insurance, Microsoft Office, Office Management, Spreadsheets, Data Entry, Expense Reports, Budgets, Analysis, Payroll, Training, Time Management, Call Centers, Process Scheduler, Human Resources, Administration, Process Improvement
Education
ITT Technical Institute-Indianapolis 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Network and System Administration/Administrator, 3.75
AICPCU 2009 — 2010
Associates, Management
Pueblo Community College 2002 — 2004
AAS, Business Technologies
CSAA Insurance Group, a AAA Insurer October 2014 - Present
CSAA Insurance Group, a AAA Insurer August 2013 - October 2014
CSAA Insurance Group, a AAA Insurer May 2012 - October 2013
Chili's December 2006 - July 2012
Hibdon Tire May 2004 - November 2006
Skills
Communication, Time Management, Multi Tasking, Organization, Self-starter, Public Speaking, Work Well Independently, Independent Thinking, Team Leadership, Team-oriented, Goal Oriented
Education
Oklahama City University 2010 — 2012
Bachelor of Science (B.S.), Business Administration and Management, General
Oklahoma City University 2010 — 2012
Bachelor of Science (B.S.), Professional Studies; Concentration in Business
CSAA Insurance Group, a AAA Insurer October 1989 - Present
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
Kean University 1981 — 1985
Bachelor's Degree, Public Administration