Customer Elation
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Customer Elation Employees
Employee
Years
Job
Industry
Hope Shatto Hope Shatto's Customer Elation Experience March 2010 - March 2011
Job Sales Manager at RVI, Inc.
Industry Electrical/Electronic Manufacturing
Experience
RVI, Inc. December 2014 - Present
RVI, Inc. March 2013 - December 2014
Customer Elation March 2010 - March 2011
The Schwan Food Company August 2006 - March 2010
Skills
Sales, Account Management, Marketing Communications, Direct Mail, Social Media, Marketing Strategy, Direct Marketing, Customer Service, B2B, Microsoft Office, Market Research, Marketing, Strategic Planning, Event Planning, Sales Operations, Product Development, Employee Training, Advertising, Sales Management, Leadership, Team Building, Event Management, Customer Satisfaction, Social Media Marketing, Research, New Business Development, Team Leadership, Management
Education
Southwest Minnesota State University 2010 — 2013
Bachelor of Science (BS), Marketing, Magna Cum Laude
RVI, Inc. December 2014 - Present
RVI, Inc. March 2013 - December 2014
Customer Elation March 2010 - March 2011
The Schwan Food Company August 2006 - March 2010
Skills
Sales, Account Management, Marketing Communications, Direct Mail, Social Media, Marketing Strategy, Direct Marketing, Customer Service, B2B, Microsoft Office, Market Research, Marketing, Strategic Planning, Event Planning, Sales Operations, Product Development, Employee Training, Advertising, Sales Management, Leadership, Team Building, Event Management, Customer Satisfaction, Social Media Marketing, Research, New Business Development, Team Leadership, Management
Education
Southwest Minnesota State University 2010 — 2013
Bachelor of Science (BS), Marketing, Magna Cum Laude
Cheyenne Jones Cheyenne Jones's Customer Elation Experience August 2012 - Present
Job Special Operations Lead at Customer Elation
Industry Outsourcing/Offshoring
Experience
Customer Elation August 2012 - Present
Customer Elation May 2011 - August 2012
Customer Elation July 2010 - May 2011
CPI Corp. July 2009 - June 2010
Skills
Microsoft Word, Microsoft Excel, Customer Service, Social Media, Leadership, Time Management, Team Leadership, Teamwork, Public Speaking, Event Planning, Training
Education
Southwest Minnesota State University 2010 — 2016
Bachelor of Arts (B.A.), Studio Arts & Graphic Design
Customer Elation August 2012 - Present
Customer Elation May 2011 - August 2012
Customer Elation July 2010 - May 2011
CPI Corp. July 2009 - June 2010
Skills
Microsoft Word, Microsoft Excel, Customer Service, Social Media, Leadership, Time Management, Team Leadership, Teamwork, Public Speaking, Event Planning, Training
Education
Southwest Minnesota State University 2010 — 2016
Bachelor of Arts (B.A.), Studio Arts & Graphic Design
Rebecca Paulson Rebecca Paulson's Customer Elation Experience May 2013 - October 2014
Job 4H Program Coordinator at University of Minnesota Extension, Houston County
Industry Religious Institutions
Experience
University of Minnesota Extension, Houston County December 2014 - Present
University of Minnesota Extension, Houston County November 2014 - December 2014
Customer Elation May 2013 - October 2014
Mesabi Range Youth For Christ January 2010 - June 2012
Northern Valley Dairy Production Medicine Center January 2008 - January 2010
Plainview Presbyterian Church February 2009 - December 2009
Trinity Evangelical Free Church June 2007 - June 2008
Trinity Evangelical Free Church February 2004 - June 2007
Maurices September 2001 - January 2003
Skills
Youth Ministry, Leadership, Event Planning, Customer Service, Leadership Development, Church Events, Sales, Training, Team Building, Volunteer Management
Education
Northwestern College 2006 — 2008
Bachelor of Science (B.S.), Youth/College Ministry
Winona State University 2004 — 2005
38 credits, Elementary Education and Teaching
Northeast Iowa Community College-Calmar 2001 — 2003
Associate of Arts (AA), Human Services, General
Northeast Iowa Community College-Calmar 2001 — 2003
Associate of Arts (AA), Education
Northeast Iowa Community College-Calmar 2001 — 2003
12 credits, Advertising
Northeast Iowa Community College-Calmar 2000 — 2001
24 credits, Dairy Science
University of Minnesota Extension, Houston County December 2014 - Present
University of Minnesota Extension, Houston County November 2014 - December 2014
Customer Elation May 2013 - October 2014
Mesabi Range Youth For Christ January 2010 - June 2012
Northern Valley Dairy Production Medicine Center January 2008 - January 2010
Plainview Presbyterian Church February 2009 - December 2009
Trinity Evangelical Free Church June 2007 - June 2008
Trinity Evangelical Free Church February 2004 - June 2007
Maurices September 2001 - January 2003
Skills
Youth Ministry, Leadership, Event Planning, Customer Service, Leadership Development, Church Events, Sales, Training, Team Building, Volunteer Management
Education
Northwestern College 2006 — 2008
Bachelor of Science (B.S.), Youth/College Ministry
Winona State University 2004 — 2005
38 credits, Elementary Education and Teaching
Northeast Iowa Community College-Calmar 2001 — 2003
Associate of Arts (AA), Human Services, General
Northeast Iowa Community College-Calmar 2001 — 2003
Associate of Arts (AA), Education
Northeast Iowa Community College-Calmar 2001 — 2003
12 credits, Advertising
Northeast Iowa Community College-Calmar 2000 — 2001
24 credits, Dairy Science
Amanda Korhonen Amanda Korhonen's Customer Elation Experience October 1999 - June 2011
Job Executive Hospitality Management
Industry Hospitality
Experience
Blue Sky Hospitality October 2012 - Present
University of Phoenix October 2011 - October 2012
Customer Elation October 1999 - June 2011
Customer Elation 1999 - 2011
Skills
Successfully managed..., Scheduling and..., Identify..., Ability to adapt and..., Extensive knowledge..., •Human Resources, •Payroll, •Process Documentation, •Workforce Management, •Word, Excel,..., Team Building, Typing..., Multitasking Skills, Microsoft Office, Client Development, Business Meetings, Recruiting, Hiring Practices, Sales, Employee Relations, Customer Satisfaction, Account Management, Strategic Planning, Cold Calling, Customer Experience, Social Media, Marketing Strategy, New Hire Orientations, Finance, Performance Management, Market Research, Telecommunications, Employee Management, Employee Engagement, Customer Retention, Human Resources
Education
University of Phoenix 2011 — 2012
Bachelor of Applied Science (B.A.Sc.), Human Services Management, 3.89
National American University-Bloomington 2009 — 2010
Bachelor's degree, Business Administration, Management and Operations
Rasmussen College-Minnesota 1998 — 2000
Associates, Admininstrative Assistant
Blue Sky Hospitality October 2012 - Present
University of Phoenix October 2011 - October 2012
Customer Elation October 1999 - June 2011
Customer Elation 1999 - 2011
Skills
Successfully managed..., Scheduling and..., Identify..., Ability to adapt and..., Extensive knowledge..., •Human Resources, •Payroll, •Process Documentation, •Workforce Management, •Word, Excel,..., Team Building, Typing..., Multitasking Skills, Microsoft Office, Client Development, Business Meetings, Recruiting, Hiring Practices, Sales, Employee Relations, Customer Satisfaction, Account Management, Strategic Planning, Cold Calling, Customer Experience, Social Media, Marketing Strategy, New Hire Orientations, Finance, Performance Management, Market Research, Telecommunications, Employee Management, Employee Engagement, Customer Retention, Human Resources
Education
University of Phoenix 2011 — 2012
Bachelor of Applied Science (B.A.Sc.), Human Services Management, 3.89
National American University-Bloomington 2009 — 2010
Bachelor's degree, Business Administration, Management and Operations
Rasmussen College-Minnesota 1998 — 2000
Associates, Admininstrative Assistant
Bobbi Jo Mueller Bobbi Jo Mueller's Customer Elation Experience September 2010 - August 2012
Job Sales Coordinator at Leighton Broadcasting
Industry Media Production
Experience
Leighton Broadcasting May 2013 - Present
St. Cloud Firefighter Calendar Committee May 2013 - Present
The Country Music Association November 2012 - Present
Universal Music Group August 2012 - December 2012
Carnival Music August 2012 - December 2012
Townsquare Media January 2012 - August 2012
Customer Elation September 2010 - August 2012
Limited Brands September 2010 - March 2012
St. Charles Medical Center August 2008 - August 2010
Skills
Customer Service, Social Media, Leadership, Nonprofits, Radio Promotions, PowerPoint, Microsoft Word, Microsoft Office, Microsoft Excel, Customer Satisfaction, Music Publishing, Sales, Business Development, Strategic Planning, Data Entry, Record Labels, Outlook, Call Center, Management, Technical Support, Direct Mail, Public Relations, Event Planning, Advertising, Social Networking, Social Media Marketing
Education
St. Cloud State University 2010 — 2012
Bachelor of Applied Science (B.A.Sc.), Communication Studies- Emphasis in Business and Biology
Central Oregon Community College 2007 — 2010
Associate of Arts (A.A.), General Studies
Leighton Broadcasting May 2013 - Present
St. Cloud Firefighter Calendar Committee May 2013 - Present
The Country Music Association November 2012 - Present
Universal Music Group August 2012 - December 2012
Carnival Music August 2012 - December 2012
Townsquare Media January 2012 - August 2012
Customer Elation September 2010 - August 2012
Limited Brands September 2010 - March 2012
St. Charles Medical Center August 2008 - August 2010
Skills
Customer Service, Social Media, Leadership, Nonprofits, Radio Promotions, PowerPoint, Microsoft Word, Microsoft Office, Microsoft Excel, Customer Satisfaction, Music Publishing, Sales, Business Development, Strategic Planning, Data Entry, Record Labels, Outlook, Call Center, Management, Technical Support, Direct Mail, Public Relations, Event Planning, Advertising, Social Networking, Social Media Marketing
Education
St. Cloud State University 2010 — 2012
Bachelor of Applied Science (B.A.Sc.), Communication Studies- Emphasis in Business and Biology
Central Oregon Community College 2007 — 2010
Associate of Arts (A.A.), General Studies
Samantha Weckwerth Samantha Weckwerth's Customer Elation Experience June 2010 - May 2014
Job Interior Designer at Cabinet Corner Inc
Industry Design
Experience
Cabinet Corner Inc May 2014 - Present
Customer Elation June 2010 - May 2014
Skills
Call Centers, Inbound Marketing, Workforce Management, Concept Design, 20/20 Design Software, Interior Design, Customer Experience, Contact Centers, Customer Service, Microsoft Office, Microsoft Excel, Space Planning, AutoCAD, Hand Drafting, Sales, Sketching
Education
Alexandria Technical College 2012 — 2015
Associate's Degree, Interior Design
Cabinet Corner Inc May 2014 - Present
Customer Elation June 2010 - May 2014
Skills
Call Centers, Inbound Marketing, Workforce Management, Concept Design, 20/20 Design Software, Interior Design, Customer Experience, Contact Centers, Customer Service, Microsoft Office, Microsoft Excel, Space Planning, AutoCAD, Hand Drafting, Sales, Sketching
Education
Alexandria Technical College 2012 — 2015
Associate's Degree, Interior Design
Tawny Grant's Customer Elation Experience June 2000 - December 2002
Job Informatics, Operational Data Analytics at CIGNA
Industry Information Technology and Services
Experience
Cigna Corporation December 2014 - Present
Cigna Corporation February 2008 - December 2014
Target Corporation June 2007 - February 2008
Target Corporation April 2005 - June 2007
Cerner Corporation May 2003 - April 2005
Customer Elation June 2000 - December 2002
Skills
Operational Reports and..., Report Design, Productivity Algorithms, Data Analysis, Business Intelligence, Healthcare Information..., Business Analysis, Operations Management, ICD-10, HIPAA, SAS, SQL, Hyperion Interactive..., Cognos, Tableau, TOAD, Excel Dashboards, MS Excel Pivot Tables, Eureka Report Designer, IBM DB2, ODBC, Metadata, Total Quality Management, Six Sigma, Process Improvement, Voice of the Customer, Process Design, SharePoint, Management, Analysis, Access, Documentations, Visio, Healthcare, Team Leadership, Systems Engineering, Microsoft Excel, Hyperion
Education
Metropolitan State University 2010 — 2013
Masters, Management Information Systems
Metropolitan State University 2004 — 2007
Bachelors, Business Administration and Pre-Law
Cigna Corporation December 2014 - Present
Cigna Corporation February 2008 - December 2014
Target Corporation June 2007 - February 2008
Target Corporation April 2005 - June 2007
Cerner Corporation May 2003 - April 2005
Customer Elation June 2000 - December 2002
Skills
Operational Reports and..., Report Design, Productivity Algorithms, Data Analysis, Business Intelligence, Healthcare Information..., Business Analysis, Operations Management, ICD-10, HIPAA, SAS, SQL, Hyperion Interactive..., Cognos, Tableau, TOAD, Excel Dashboards, MS Excel Pivot Tables, Eureka Report Designer, IBM DB2, ODBC, Metadata, Total Quality Management, Six Sigma, Process Improvement, Voice of the Customer, Process Design, SharePoint, Management, Analysis, Access, Documentations, Visio, Healthcare, Team Leadership, Systems Engineering, Microsoft Excel, Hyperion
Education
Metropolitan State University 2010 — 2013
Masters, Management Information Systems
Metropolitan State University 2004 — 2007
Bachelors, Business Administration and Pre-Law
Brent Halbersma Brent Halbersma's Customer Elation Experience March 2014 - Present
Job Administrative Coordinator at Customer Elation
Industry Human Resources
Experience
Customer Elation March 2014 - Present
Hutch Sport Shop 1997 - March 2014
H&R Block January 2010 - Present
Skills
Time Management, Accounting, Tax Preparation, QuickBooks, Accounts Payable, Account Reconciliation, Accounts Receivable, Income Tax, Payroll, General Ledger, Tax Returns, Common Sense, Organization, Adapt Quickly to Change
Education
Minnesota School of Business-Richfield 2006 — 2008
Associate of Arts (AA), Accounting
Customer Elation March 2014 - Present
Hutch Sport Shop 1997 - March 2014
H&R Block January 2010 - Present
Skills
Time Management, Accounting, Tax Preparation, QuickBooks, Accounts Payable, Account Reconciliation, Accounts Receivable, Income Tax, Payroll, General Ledger, Tax Returns, Common Sense, Organization, Adapt Quickly to Change
Education
Minnesota School of Business-Richfield 2006 — 2008
Associate of Arts (AA), Accounting
Bailey Bahe Bailey Bahe's Customer Elation Experience April 2015 - Present
Job Inbound Sales Representative at Customer Elation and Sales Associate for Clothes Mentor
Industry Health, Wellness and Fitness
Experience
Customer Elation April 2015 - Present
Clothes Mentor March 2015 - Present
Dubow Textile Inc November 2014 - January 2015
Temp Job: Boys and Girls Club of Central Minnesota October 2014 - November 2014
Sartell Fitness 24-7 August 2014 - October 2014
St. Cloud Area YMCA July 2014 - September 2014
Dubow Textile Inc May 2003 - June 2014
Bingo Emporium November 2000 - October 2002
Skills
Fitness Training, children's fitness, Nutrition, worksite health..., Embroidery, Apparel, Digital Printing, Customer Service, Microsoft Office, Merchandising, Microsoft Excel, Retail
Education
Minnesota School of Business 2014 — 2014
Bachelor of Applied Science (B.A.Sc.), Health and Fitness
Minnesota School of Business 2009 — 2012
Bachelor of Applied Science (B.A.Sc.), Health and Fitness
Minnesota School of Business 2008 — 2009
Associate of Science (A.S.), Business Administration
Customer Elation April 2015 - Present
Clothes Mentor March 2015 - Present
Dubow Textile Inc November 2014 - January 2015
Temp Job: Boys and Girls Club of Central Minnesota October 2014 - November 2014
Sartell Fitness 24-7 August 2014 - October 2014
St. Cloud Area YMCA July 2014 - September 2014
Dubow Textile Inc May 2003 - June 2014
Bingo Emporium November 2000 - October 2002
Skills
Fitness Training, children's fitness, Nutrition, worksite health..., Embroidery, Apparel, Digital Printing, Customer Service, Microsoft Office, Merchandising, Microsoft Excel, Retail
Education
Minnesota School of Business 2014 — 2014
Bachelor of Applied Science (B.A.Sc.), Health and Fitness
Minnesota School of Business 2009 — 2012
Bachelor of Applied Science (B.A.Sc.), Health and Fitness
Minnesota School of Business 2008 — 2009
Associate of Science (A.S.), Business Administration
Laura Crooks Laura Crooks's Customer Elation Experience August 2015 - Present
Job Customer Support and Sales Specialist
Industry Marketing and Advertising
Experience
Customer Elation August 2015 - Present
Title Nine February 2015 - June 2015
Toolwire September 2014 - February 2015
Zachary's Chicago Pizza Inc. April 2012 - November 2014
Sofra Bakery & Cafe April 2010 - April 2012
MinnPost.com January 2009 - May 2009
Punch Neapolitan Pizza June 2007 - January 2009
Child Protection International January 2008 - May 2008
Von Maur July 2007 - January 2008
Dunn Bros Coffee June 2006 - June 2007
Skills
Social Media, Customer Service, Management, Editing, Public Speaking, Event Management, Team Building, Microsoft Office, Web Development, Written Correspondence, Microsoft Word, Writing, Customer Relations, Customer Support, Customer Retention, Technical Support, Production Planning, Project Coordination, HTML, CSS, WordPress, Phone Etiquette, Microsoft Excel, Writing Skills, Copy Editing, Salesforce.com, Google Adwords, Sales Process, Direct Sales, Employee Training, Scheduling, Vendor Relations, People Skills, Digital Media, Interactive Media, Facebook Marketing, Twitter Marketing, Sound Design, Audio Editing, Audio Post Production, Audio Mixing, Digital Video, Pro Tools, Logic Pro, Ableton Live, Reason 5, Photoshop, Final Cut Pro, Subversion, Mantis
Education
Udacity
Front-End Web Development
Diablo Valley College 2014 — 2015
Music Industry Studies
Simmons College 2009 — 2012
Bachelor of Arts, Political Science
University of Minnesota-Twin Cities 2008 — 2009
Customer Elation August 2015 - Present
Title Nine February 2015 - June 2015
Toolwire September 2014 - February 2015
Zachary's Chicago Pizza Inc. April 2012 - November 2014
Sofra Bakery & Cafe April 2010 - April 2012
MinnPost.com January 2009 - May 2009
Punch Neapolitan Pizza June 2007 - January 2009
Child Protection International January 2008 - May 2008
Von Maur July 2007 - January 2008
Dunn Bros Coffee June 2006 - June 2007
Skills
Social Media, Customer Service, Management, Editing, Public Speaking, Event Management, Team Building, Microsoft Office, Web Development, Written Correspondence, Microsoft Word, Writing, Customer Relations, Customer Support, Customer Retention, Technical Support, Production Planning, Project Coordination, HTML, CSS, WordPress, Phone Etiquette, Microsoft Excel, Writing Skills, Copy Editing, Salesforce.com, Google Adwords, Sales Process, Direct Sales, Employee Training, Scheduling, Vendor Relations, People Skills, Digital Media, Interactive Media, Facebook Marketing, Twitter Marketing, Sound Design, Audio Editing, Audio Post Production, Audio Mixing, Digital Video, Pro Tools, Logic Pro, Ableton Live, Reason 5, Photoshop, Final Cut Pro, Subversion, Mantis
Education
Udacity
Front-End Web Development
Diablo Valley College 2014 — 2015
Music Industry Studies
Simmons College 2009 — 2012
Bachelor of Arts, Political Science
University of Minnesota-Twin Cities 2008 — 2009
Maria Tibke Maria Tibke's Customer Elation Experience December 2011 - April 2013
Job Facilities Management Operations Center Specialist at Target Corporation
Industry Consumer Services
Experience
Target Corporation March 2015 - Present
Target Corporation September 2014 - March 2015
CPR My Career April 2013 - May 2014
Customer Elation December 2011 - April 2013
Maria May Designs August 2003 - December 2011
Logic PD November 2007 - June 2011
HEI Inc December 2003 - March 2007
ADC July 1990 - February 2002
Skills
Executive Search, Contract Recruitment, Screening Resumes, Temporary Placement, Staffing Services, Customer Service, Technical Recruiting, Internet Recruiting, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Answer calls in a..., Respond to emails, Excellent Interpersonal..., Upbeat personality, Learn new programs..., Excellent memory..., Dependable, Scanning, Fax and Copier machines, Problem Solving, Use of SAP, Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Account Management, Leadership, Data Entry, Employee Training
Education
Minnesota State University, Mankato
General Studies
The Art Institutes International-Minnesota
Associate of Arts and Sciences (AAS), Graphic Design, GPA: 3.7
Vermilion Community College
Associate of Arts and Sciences (AAS), Environmental Analysis Technology
Target Corporation March 2015 - Present
Target Corporation September 2014 - March 2015
CPR My Career April 2013 - May 2014
Customer Elation December 2011 - April 2013
Maria May Designs August 2003 - December 2011
Logic PD November 2007 - June 2011
HEI Inc December 2003 - March 2007
ADC July 1990 - February 2002
Skills
Executive Search, Contract Recruitment, Screening Resumes, Temporary Placement, Staffing Services, Customer Service, Technical Recruiting, Internet Recruiting, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Answer calls in a..., Respond to emails, Excellent Interpersonal..., Upbeat personality, Learn new programs..., Excellent memory..., Dependable, Scanning, Fax and Copier machines, Problem Solving, Use of SAP, Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Account Management, Leadership, Data Entry, Employee Training
Education
Minnesota State University, Mankato
General Studies
The Art Institutes International-Minnesota
Associate of Arts and Sciences (AAS), Graphic Design, GPA: 3.7
Vermilion Community College
Associate of Arts and Sciences (AAS), Environmental Analysis Technology
Emily Merkins Emily Merkins's Customer Elation Experience February 2011 - October 2011
Job Student at Globe UniversityMinneapolis
Industry Security and Investigations
Experience
Merkins Household July 2012 - Present
Avenues for Care December 2011 - July 2012
Customer Elation February 2011 - October 2011
Skills
Administrative..., Customer Service, Food, Hospitality, Internet, Microsoft Office, Microsoft Word, Organization, PowerPoint, Problem Solving, Twitter, Theatre, Writing, Web Applications, YouTube, Youth Development
Education
Globe University-Minneapolis 2011 — 2013
Associate's degree, Criminal Justice
Dassel-Cokato High School 2001 — 2002
High School Diploma
Merkins Household July 2012 - Present
Avenues for Care December 2011 - July 2012
Customer Elation February 2011 - October 2011
Skills
Administrative..., Customer Service, Food, Hospitality, Internet, Microsoft Office, Microsoft Word, Organization, PowerPoint, Problem Solving, Twitter, Theatre, Writing, Web Applications, YouTube, Youth Development
Education
Globe University-Minneapolis 2011 — 2013
Associate's degree, Criminal Justice
Dassel-Cokato High School 2001 — 2002
High School Diploma
Andrew Hecht's Customer Elation Experience May 2009 - May 2010
Job Manager Shorty's Pizza and Smoked Meat
Industry Marketing and Advertising
Experience
Shorty's Pizza and Smoked Meat October 2014 - Present
Sanco Supply Inc. March 2015 - May 2015
Ace Hardware June 2014 - October 2014
Timberlake Lodge November 2012 - June 2014
SMSU Mens Rugby Team September 2007 - October 2013
50 Below May 2012 - November 2012
Eastbay May 2011 - May 2012
Boys and Girls Clubs of America December 2010 - May 2011
Radio Shack September 2007 - June 2010
Customer Elation May 2009 - May 2010
Skills
Marketing Strategy, Sales Management, Event Management, Presentation Coaching, Coaching Staff, Wellness Coaching, Teaching Adults, Teaching, Live Events, Microsoft Office, Customer Service, Social Media, Product Marketing, Website Promotion, Risk Management, Microsoft CRM, Coordinating Events, Social Media Marketing, Marketing Management, Marketing, Team Leadership, Leadership, Event Planning, Sports Coaching, Time Management, Training, Management, Fundraising, Recruiting, Retail, Program Management, Teamwork, Social Networking, Sales Operations, Account Management, Sales, Coaching, Online Marketing, Microsoft Excel, Hospitality, Team Building, SEO, Customer Retention, Sports, Public Speaking
Education
Southwest Minnesota State University 2005 — 2010
Bachelor's degree, Sports and Exercise, Parks and Recreation, 3.75
Gustavus Adolphus College 2005 — 2006
Shorty's Pizza and Smoked Meat October 2014 - Present
Sanco Supply Inc. March 2015 - May 2015
Ace Hardware June 2014 - October 2014
Timberlake Lodge November 2012 - June 2014
SMSU Mens Rugby Team September 2007 - October 2013
50 Below May 2012 - November 2012
Eastbay May 2011 - May 2012
Boys and Girls Clubs of America December 2010 - May 2011
Radio Shack September 2007 - June 2010
Customer Elation May 2009 - May 2010
Skills
Marketing Strategy, Sales Management, Event Management, Presentation Coaching, Coaching Staff, Wellness Coaching, Teaching Adults, Teaching, Live Events, Microsoft Office, Customer Service, Social Media, Product Marketing, Website Promotion, Risk Management, Microsoft CRM, Coordinating Events, Social Media Marketing, Marketing Management, Marketing, Team Leadership, Leadership, Event Planning, Sports Coaching, Time Management, Training, Management, Fundraising, Recruiting, Retail, Program Management, Teamwork, Social Networking, Sales Operations, Account Management, Sales, Coaching, Online Marketing, Microsoft Excel, Hospitality, Team Building, SEO, Customer Retention, Sports, Public Speaking
Education
Southwest Minnesota State University 2005 — 2010
Bachelor's degree, Sports and Exercise, Parks and Recreation, 3.75
Gustavus Adolphus College 2005 — 2006
Cathy Schmid's Customer Elation Experience November 2006 - March 2008
Job Vice President of Business Development at Volkart May
Industry Outsourcing/Offshoring
Experience
Volkart May August 2013 - Present
Volkart May April 2008 - August 2013
Customer Elation November 2006 - March 2008
Hallmark Insights November 2005 - November 2006
Vestcom International October 1999 - November 2006
Skills
B2B, Lead Generation, Direct Marketing, Marketing Strategy, SaaS, Sales Management, Sales, Selling, Marketing, New Business Development, Account Management, Sales Process, Salesforce.com, Customer Retention, Cold Calling, Direct Sales, Cross-functional Team..., Business Development, Leadership, CRM, Solution Selling, Strategy, Email Marketing, Call Centers, Strategic Partnerships, Direct Mail, B2B Marketing, Online Marketing, Sales Operations, Marketing Communications, Integrated Marketing, Marketing Management, Customer Acquisition, E-commerce, Market Research, Digital Marketing, Database Marketing, Online Advertising, Demand Generation, Sales Presentations, Interactive Marketing, Multi-channel Marketing, Competitive Analysis, Marketing Research, Product Marketing, SEO, Analytics, Social Media Marketing, Advertising, Market Planning
Education
University of Minnesota-Duluth
Bachelor's Degree, Business Administration and Management, General & Minor in Psychology
Volkart May August 2013 - Present
Volkart May April 2008 - August 2013
Customer Elation November 2006 - March 2008
Hallmark Insights November 2005 - November 2006
Vestcom International October 1999 - November 2006
Skills
B2B, Lead Generation, Direct Marketing, Marketing Strategy, SaaS, Sales Management, Sales, Selling, Marketing, New Business Development, Account Management, Sales Process, Salesforce.com, Customer Retention, Cold Calling, Direct Sales, Cross-functional Team..., Business Development, Leadership, CRM, Solution Selling, Strategy, Email Marketing, Call Centers, Strategic Partnerships, Direct Mail, B2B Marketing, Online Marketing, Sales Operations, Marketing Communications, Integrated Marketing, Marketing Management, Customer Acquisition, E-commerce, Market Research, Digital Marketing, Database Marketing, Online Advertising, Demand Generation, Sales Presentations, Interactive Marketing, Multi-channel Marketing, Competitive Analysis, Marketing Research, Product Marketing, SEO, Analytics, Social Media Marketing, Advertising, Market Planning
Education
University of Minnesota-Duluth
Bachelor's Degree, Business Administration and Management, General & Minor in Psychology
Courtney Gunderson's Customer Elation Experience July 2013 - August 2013
Job Communications Major with Management and Leadership Minors
Industry
Experience
Kohl's Department Stores June 2015 - July 2015
Famous Dave's of America August 2014 - May 2015
General Mills August 2014 - April 2015
University of Minnesota December 2013 - June 2014
Customer Elation July 2013 - August 2013
Shopko July 2013 - August 2013
Pearson VUE May 2013 - June 2013
Pearson VUE June 2012 - August 2012
Pearson VUE June 2012 - August 2012
Dairy Queen February 2011 - May 2012
Skills
Customer Service, Teamwork, Public Speaking, Microsoft Excel, Social Media, Microsoft Office, Microsoft Word, Photoshop, PowerPoint, Research, C++, English, Store Management, Leadership, Management, Time Management, Event Planning, Social Networking, Communication, Sales, Marketing, Data Entry, Facebook, Analysis, Interviews
Education
University of Minnesota-Twin Cities 2012 — 2016
Communication and Media Studies
Hutchinson High School 2008 — 2012
High School, Generals
Kohl's Department Stores June 2015 - July 2015
Famous Dave's of America August 2014 - May 2015
General Mills August 2014 - April 2015
University of Minnesota December 2013 - June 2014
Customer Elation July 2013 - August 2013
Shopko July 2013 - August 2013
Pearson VUE May 2013 - June 2013
Pearson VUE June 2012 - August 2012
Pearson VUE June 2012 - August 2012
Dairy Queen February 2011 - May 2012
Skills
Customer Service, Teamwork, Public Speaking, Microsoft Excel, Social Media, Microsoft Office, Microsoft Word, Photoshop, PowerPoint, Research, C++, English, Store Management, Leadership, Management, Time Management, Event Planning, Social Networking, Communication, Sales, Marketing, Data Entry, Facebook, Analysis, Interviews
Education
University of Minnesota-Twin Cities 2012 — 2016
Communication and Media Studies
Hutchinson High School 2008 — 2012
High School, Generals
Stephanie Wisdom Stephanie Wisdom's Customer Elation Experience March 2010 - July 2011
Job Head Start/Early Head Start Data Specialist at Western Community Action
Industry Nonprofit Organization Management
Experience
Northern Management August 2015 - Present
Western Community Action November 2011 - Present
Marshall Area Fine Arts Council January 2015 - May 2015
Southwest Minnesota State University October 2014 - May 2015
Menards October 2011 - January 2012
Customer Elation March 2010 - July 2011
Wal-Mart December 2006 - June 2007
Skills
Microsoft Excel, Customer Service, Data Entry, SharePoint, Close Attention to..., Graphic Design, Typing, Organization, Time-efficient, Drawing, Microsoft Publisher, Microsoft Word, Photoshop, Outlook, E-commerce, Critical Thinking, PowerPoint, Program Management, Microsoft Office, Writing, Microsoft PowerPoint, Adobe Fireworks, Basic HTML, Troubleshooting, Facebook, Editing, Creative Writing, Photography, Work Well Independently, Adobe Acrobat, Proofreading, Adobe Illustrator, Adobe InDesign, InDesign, Illustrator
Education
Southwest Minnesota State University 2012 — 2016
Graphic Design, Creative Writing, Junior
Southwest Minnesota State University 2009 — 2010
Creative Writing, Freshman
Northern Management August 2015 - Present
Western Community Action November 2011 - Present
Marshall Area Fine Arts Council January 2015 - May 2015
Southwest Minnesota State University October 2014 - May 2015
Menards October 2011 - January 2012
Customer Elation March 2010 - July 2011
Wal-Mart December 2006 - June 2007
Skills
Microsoft Excel, Customer Service, Data Entry, SharePoint, Close Attention to..., Graphic Design, Typing, Organization, Time-efficient, Drawing, Microsoft Publisher, Microsoft Word, Photoshop, Outlook, E-commerce, Critical Thinking, PowerPoint, Program Management, Microsoft Office, Writing, Microsoft PowerPoint, Adobe Fireworks, Basic HTML, Troubleshooting, Facebook, Editing, Creative Writing, Photography, Work Well Independently, Adobe Acrobat, Proofreading, Adobe Illustrator, Adobe InDesign, InDesign, Illustrator
Education
Southwest Minnesota State University 2012 — 2016
Graphic Design, Creative Writing, Junior
Southwest Minnesota State University 2009 — 2010
Creative Writing, Freshman
Amanda Caven's Customer Elation Experience July 2011 - January 2014
Job Student
Industry Graphic Design
Experience
Customer Elation July 2011 - January 2014
Skills
Customer Satisfaction, Microsoft Office, Call Centers, Customer Service, Time Management, Photography, Illustrator, Advertising, Adobe Creative Suite, Creative Direction, Logo Design
Education
Hennepin Technical College 2014 — 2015
Associate of Applied Science (A.A.S.), Graphic/Web Design
Customer Elation July 2011 - January 2014
Skills
Customer Satisfaction, Microsoft Office, Call Centers, Customer Service, Time Management, Photography, Illustrator, Advertising, Adobe Creative Suite, Creative Direction, Logo Design
Education
Hennepin Technical College 2014 — 2015
Associate of Applied Science (A.A.S.), Graphic/Web Design
Crystal Hoffman Crystal Hoffman's Customer Elation Experience April 2009 - Present
Job Account Coordinator at Customer Elation
Industry Marketing and Advertising
Experience
Customer Elation April 2009 - Present
Education
Kaplan University 2002 — 2003
Business Management Law Office Management
Ridgewater College 1998 — 2001
Liberal Arts
St. Cloud State University 1997 — 1998
Criminal Justice/Police Science
Customer Elation April 2009 - Present
Education
Kaplan University 2002 — 2003
Business Management Law Office Management
Ridgewater College 1998 — 2001
Liberal Arts
St. Cloud State University 1997 — 1998
Criminal Justice/Police Science
Kaitlin Petersen Kaitlin Petersen's Customer Elation Experience August 2012 - March 2014
Job Account Specialist at Customer Elation
Industry Outsourcing/Offshoring
Experience
The Schwan Food Company March 2014 - Present
Customer Elation August 2012 - March 2014
Bruenders Corner Mart August 2008 - August 2012
Education
Southwest Minnesota State University 2012 — 2016
Bachelor's degree, Marketing
RTR
The Schwan Food Company March 2014 - Present
Customer Elation August 2012 - March 2014
Bruenders Corner Mart August 2008 - August 2012
Education
Southwest Minnesota State University 2012 — 2016
Bachelor's degree, Marketing
RTR
Kirsten Hilde's Customer Elation Experience October 2006 - August 2009
Job Leasing Consultant
Industry Real Estate
Experience
Timberland Partners October 2014 - Present
Sterling Jewelers November 2013 - October 2014
Zale October 2012 - November 2013
Rogers and Hollands Jewelers April 2010 - October 2012
Cellairis August 2009 - July 2010
Customer Elation October 2006 - August 2009
Skills
Retail Sales, sales, Sales Management, Diamond Jewelry, Fashion Jewelry, Coaching Staff, Leadership Development, Team Leadership, Team Management, Social Media..., Customer Oriented, Influence Others, Microsoft Office, Customer Service, PowerPoint, Microsoft Excel, Microsoft Word, Outlook, Time Management, Social Media, Facebook, Telephone Skills, Research, Teamwork, Retail, Inventory Management, Leadership, Customer Satisfaction, Sales
Education
Minnesota State University, Mankato 2008 — 2013
Bachelor of Science (BS), Law Enforcement
Minnesota State University, Mankato 2008 — 2013
Bachelor of Science (BS), Sociology
Timberland Partners October 2014 - Present
Sterling Jewelers November 2013 - October 2014
Zale October 2012 - November 2013
Rogers and Hollands Jewelers April 2010 - October 2012
Cellairis August 2009 - July 2010
Customer Elation October 2006 - August 2009
Skills
Retail Sales, sales, Sales Management, Diamond Jewelry, Fashion Jewelry, Coaching Staff, Leadership Development, Team Leadership, Team Management, Social Media..., Customer Oriented, Influence Others, Microsoft Office, Customer Service, PowerPoint, Microsoft Excel, Microsoft Word, Outlook, Time Management, Social Media, Facebook, Telephone Skills, Research, Teamwork, Retail, Inventory Management, Leadership, Customer Satisfaction, Sales
Education
Minnesota State University, Mankato 2008 — 2013
Bachelor of Science (BS), Law Enforcement
Minnesota State University, Mankato 2008 — 2013
Bachelor of Science (BS), Sociology
Cory Klumper's Customer Elation Experience July 2010 - April 2012
Job Digital Editor at The Schwan Food Company
Industry Broadcast Media
Experience
The Schwan Food Company July 2015 - Present
x1000 Productions 2000 - Present
RTR Schools October 2014 - June 2015
The Schwan Food Company October 2013 - April 2014
Marco, Inc. April 2012 - July 2013
Customer Elation July 2010 - April 2012
South Dakota Public Broadcasting December 2007 - July 2010
The Masses (MN) 2003 - 2010
KAAL-TV August 2007 - December 2007
Marshall Radio May 2007 - August 2007
Skills
Video Editing, Video Production, Photoshop, Editing, Social Media, Photography, Broadcast, Video, Producing, Microsoft Office, Television, Premiere, Camera, Journalism, Research, Mac, Facebook, Writing, Customer Service, Storytelling, Public Relations
Education
Southwest Minnesota State University 2004 — 2007
BS, Speech Communication
The Schwan Food Company July 2015 - Present
x1000 Productions 2000 - Present
RTR Schools October 2014 - June 2015
The Schwan Food Company October 2013 - April 2014
Marco, Inc. April 2012 - July 2013
Customer Elation July 2010 - April 2012
South Dakota Public Broadcasting December 2007 - July 2010
The Masses (MN) 2003 - 2010
KAAL-TV August 2007 - December 2007
Marshall Radio May 2007 - August 2007
Skills
Video Editing, Video Production, Photoshop, Editing, Social Media, Photography, Broadcast, Video, Producing, Microsoft Office, Television, Premiere, Camera, Journalism, Research, Mac, Facebook, Writing, Customer Service, Storytelling, Public Relations
Education
Southwest Minnesota State University 2004 — 2007
BS, Speech Communication
Scott Nicholson's Customer Elation Experience July 2007 - January 2014
Job President at Contact Resolution
Industry Outsourcing/Offshoring
Experience
Contact Resolution June 2014 - Present
Customer Elation July 2007 - January 2014
UnitedHealth Group Optum July 2003 - July 2007
Deloitte Consulting May 1999 - July 2003
Donaldson 1992 - 1999
Skills
Strategic Planning, Process Improvement, Mergers, Change Leadership, Channel Management, Management Consulting, BPO, Call Center, Business Strategy, Operations Management, P&L Management, Change Management, Call Centers, Mergers & Acquisitions, Business Process..., Management, Business Development, Cross-functional Team..., Program Management, Leadership
Education
University of Minnesota - Carlson School of Management 1997 — 1999
Master, Business Administration - Finance
University of Minnesota-Twin Cities 1987 — 1991
Bachelor of Science, Mechanical Engineering
Contact Resolution June 2014 - Present
Customer Elation July 2007 - January 2014
UnitedHealth Group Optum July 2003 - July 2007
Deloitte Consulting May 1999 - July 2003
Donaldson 1992 - 1999
Skills
Strategic Planning, Process Improvement, Mergers, Change Leadership, Channel Management, Management Consulting, BPO, Call Center, Business Strategy, Operations Management, P&L Management, Change Management, Call Centers, Mergers & Acquisitions, Business Process..., Management, Business Development, Cross-functional Team..., Program Management, Leadership
Education
University of Minnesota - Carlson School of Management 1997 — 1999
Master, Business Administration - Finance
University of Minnesota-Twin Cities 1987 — 1991
Bachelor of Science, Mechanical Engineering
Julie Ashbaugh Julie Ashbaugh's Customer Elation Experience 2011 - November 2012
Job Office Manager
Industry Hospital & Health Care
Experience
FACE Surgical Center 2015 - Present
Desert Personnel Svc 2014 - Present
Augustana District of LCMC May 2010 - Present
Tupperware April 1998 - Present
Hutchinson Health November 2012 - December 2013
Hutchinson Public Schools January 2005 - December 2012
Customer Elation 2011 - November 2012
Target September 2010 - October 2011
Wilsons Leather - Plan/Allocate November 1999 - November 2002
The Musicland Group May 1998 - November 1999
Skills
Merchandising, Forecasting, Recruiting, Microsoft Excel, Marketing, Microsoft Word, Budgets, Retail, Management, Event Planning, Marketing Strategy, Team Building, Team Leadership, Microsoft Office, Strategic Planning, Social Media, Customer Service, Coaching, Leadership, Inventory Management, Time Management, Direct Sales, Supply Chain Management, Facebook, Windows, Training
Education
Bemidji State University 1990 — 1994
Bach Science, Business Management
Hutchinson High School 1986 — 1990
General, Business Administration and Management, General
FACE Surgical Center 2015 - Present
Desert Personnel Svc 2014 - Present
Augustana District of LCMC May 2010 - Present
Tupperware April 1998 - Present
Hutchinson Health November 2012 - December 2013
Hutchinson Public Schools January 2005 - December 2012
Customer Elation 2011 - November 2012
Target September 2010 - October 2011
Wilsons Leather - Plan/Allocate November 1999 - November 2002
The Musicland Group May 1998 - November 1999
Skills
Merchandising, Forecasting, Recruiting, Microsoft Excel, Marketing, Microsoft Word, Budgets, Retail, Management, Event Planning, Marketing Strategy, Team Building, Team Leadership, Microsoft Office, Strategic Planning, Social Media, Customer Service, Coaching, Leadership, Inventory Management, Time Management, Direct Sales, Supply Chain Management, Facebook, Windows, Training
Education
Bemidji State University 1990 — 1994
Bach Science, Business Management
Hutchinson High School 1986 — 1990
General, Business Administration and Management, General
Ayo Oredugba Ayo Oredugba's Customer Elation Experience September 2011 - January 2012
Job IT Security Strategist at Ford Motor Company
Industry Information Technology and Services
Experience
Ford Motor Company August 2015 - Present
Ford Motor Company June 2014 - Present
Central Michigan University August 2012 - May 2013
Customer Elation September 2011 - January 2012
Sabaro Nigeria Limited January 2010 - August 2010
Guaranty Trust Bank plc (GTBank) April 2007 - September 2007
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Social Media, Teamwork, C++, SAP ERP, SAP BI, SAP SD, SAP HCM, SAP MM, SAP Project Management, SAP Netweaver, SAP BW, Visual Basic, SAP, Business Analysis, Access
Education
Central Michigan University 2012 — 2013
Master of Science (MS), Information Systems
University of Lagos 2004 — 2009
Bachelor of Science/ Education, Business Studies
Ford Motor Company August 2015 - Present
Ford Motor Company June 2014 - Present
Central Michigan University August 2012 - May 2013
Customer Elation September 2011 - January 2012
Sabaro Nigeria Limited January 2010 - August 2010
Guaranty Trust Bank plc (GTBank) April 2007 - September 2007
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Social Media, Teamwork, C++, SAP ERP, SAP BI, SAP SD, SAP HCM, SAP MM, SAP Project Management, SAP Netweaver, SAP BW, Visual Basic, SAP, Business Analysis, Access
Education
Central Michigan University 2012 — 2013
Master of Science (MS), Information Systems
University of Lagos 2004 — 2009
Bachelor of Science/ Education, Business Studies
Shelly Machacek (Amberg) Shelly Machacek (Amberg)'s Customer Elation Experience August 2010 - Present
Job Vice President, Account Services at Customer Elation
Industry Outsourcing/Offshoring
Experience
Customer Elation August 2010 - Present
Masterson Personnel February 1998 - August 2010
Management Recruiters of Provo July 1996 - December 1997
WDAZ-TV 1991 - 1991
Skills
Customer Satisfaction, Account Management, Customer Service, Leadership, Salesforce.com, Recruiting, Management, Call Center, Analysis, Business Development, Training, Process Improvement, Program Management, Selling, Sourcing, Marketing Strategy, Human Resources, Customer Retention
Education
The University of North Dakota 1987 — 1992
BA, Communications
Customer Elation August 2010 - Present
Masterson Personnel February 1998 - August 2010
Management Recruiters of Provo July 1996 - December 1997
WDAZ-TV 1991 - 1991
Skills
Customer Satisfaction, Account Management, Customer Service, Leadership, Salesforce.com, Recruiting, Management, Call Center, Analysis, Business Development, Training, Process Improvement, Program Management, Selling, Sourcing, Marketing Strategy, Human Resources, Customer Retention
Education
The University of North Dakota 1987 — 1992
BA, Communications
Laura Pieper Laura Pieper's Customer Elation Experience March 2011 - May 2013
Job Customer Care Administrator at All American Hearing
Industry Information Technology and Services
Experience
All American Hearing May 2013 - Present
Customer Elation March 2011 - May 2013
Groth Music July 2008 - March 2011
The Music Loft October 2006 - July 2008
Skills
Customer Service, Call Center, Customer Satisfaction, Salesforce.com, Customer Retention, Office Equipment, Outlook, Microsoft Office, Access, Troubleshooting, Inventory Management, Microsoft Excel, Data Entry
Education
Minnesota State College-Southeast Technical 2011 — 2013
Diploma, Medical Insurance Coding Specialist/Coder
Minnesota State College-Southeast Technical 2005 — 2006
Diploma, Band Instrument Repair
Gustavus Adolphus College 2001 — 2005
Bachelor of Arts (B.A.), Instrumental Music
All American Hearing May 2013 - Present
Customer Elation March 2011 - May 2013
Groth Music July 2008 - March 2011
The Music Loft October 2006 - July 2008
Skills
Customer Service, Call Center, Customer Satisfaction, Salesforce.com, Customer Retention, Office Equipment, Outlook, Microsoft Office, Access, Troubleshooting, Inventory Management, Microsoft Excel, Data Entry
Education
Minnesota State College-Southeast Technical 2011 — 2013
Diploma, Medical Insurance Coding Specialist/Coder
Minnesota State College-Southeast Technical 2005 — 2006
Diploma, Band Instrument Repair
Gustavus Adolphus College 2001 — 2005
Bachelor of Arts (B.A.), Instrumental Music
Matt Splettstoeszer Matt Splettstoeszer's Customer Elation Experience September 2012 - November 2013
Job Account Manager at C.H. Robinson
Industry Transportation/Trucking/Railroad
Experience
Customer Elation September 2012 - November 2013
ITEX August 2007 - September 2012
The Personnel Department September 2006 - August 2007
Wells Fargo Home Mortgage May 2003 - September 2006
Skills
Coaching, Customer Service, Business Development, Recruiting, New Business Development, Negotiation, Public Speaking, Technical Recruiting, Social Media, Cold Calling, Microsoft Excel, Talent Acquisition, Applicant Tracking..., Human Resources, Training, Small Business, Networking, Leadership, Account Management, Management, Project Management, Team Leadership, B2B, Customer Satisfaction, Social Networking, CRM, Team Building, Call Centers, Customer Retention, Retail, E-commerce, Marketing, Sales Process
Education
The College of St. Scholastica 1996 — 2000
BA, CIS
Customer Elation September 2012 - November 2013
ITEX August 2007 - September 2012
The Personnel Department September 2006 - August 2007
Wells Fargo Home Mortgage May 2003 - September 2006
Skills
Coaching, Customer Service, Business Development, Recruiting, New Business Development, Negotiation, Public Speaking, Technical Recruiting, Social Media, Cold Calling, Microsoft Excel, Talent Acquisition, Applicant Tracking..., Human Resources, Training, Small Business, Networking, Leadership, Account Management, Management, Project Management, Team Leadership, B2B, Customer Satisfaction, Social Networking, CRM, Team Building, Call Centers, Customer Retention, Retail, E-commerce, Marketing, Sales Process
Education
The College of St. Scholastica 1996 — 2000
BA, CIS
Kaylea Ross Kaylea Ross's Customer Elation Experience March 2012 - July 2013
Job Training and Instructional Design Professional
Industry Professional Training & Coaching
Experience
Medica April 2014 - Present
Medica August 2013 - October 2013
Customer Elation March 2012 - July 2013
Medica July 2007 - March 2012
Wells Fargo Home Mortgage June 2005 - July 2007
Skills
Training, Coaching, Leadership, Call Centers, Leadership Development, Process Improvement, Team Building, Team Leadership, Customer Service, Software Documentation, Performance Improvement, Instructional Design, Management, Change Management, Performance Management, Blended Learning, Instructor-led Training, Training Delivery, Needs Analysis, Captivate, ADDIE, Virtual Training, Project Management, Quality Assurance, E-Learning, Workshop Facilitation, Curriculum Design, Employee Training, Learning Management, SnagIt
Education
University of Minnesota-Twin Cities 1996 — 2001
Bachelor of Science (B.S.), Kinesiology and Exercise Science
Medica April 2014 - Present
Medica August 2013 - October 2013
Customer Elation March 2012 - July 2013
Medica July 2007 - March 2012
Wells Fargo Home Mortgage June 2005 - July 2007
Skills
Training, Coaching, Leadership, Call Centers, Leadership Development, Process Improvement, Team Building, Team Leadership, Customer Service, Software Documentation, Performance Improvement, Instructional Design, Management, Change Management, Performance Management, Blended Learning, Instructor-led Training, Training Delivery, Needs Analysis, Captivate, ADDIE, Virtual Training, Project Management, Quality Assurance, E-Learning, Workshop Facilitation, Curriculum Design, Employee Training, Learning Management, SnagIt
Education
University of Minnesota-Twin Cities 1996 — 2001
Bachelor of Science (B.S.), Kinesiology and Exercise Science
Donna Schwartz Donna Schwartz's Customer Elation Experience August 2012 - Present
Job Account Specialist at Customer Elation
Industry Marketing and Advertising
Experience
Customer Elation August 2012 - Present
Kelly Educational Staffing December 2008 - Present
Home Sure/ Vico Ext. June 2009 - August 2012
US Census Bureau March 2009 - May 2009
Skills
Fine Art, Leadership, Marketing, Advertising, Art, Illustration, Logo Design, Graphic Design, Customer Service, Photoshop
Education
Mankato State University 1989 — 1992
BFA, Painting/Sculpture
Ridgewater College 1981 — 1983
Associate's degree, Engineering Drawing & Design
Customer Elation August 2012 - Present
Kelly Educational Staffing December 2008 - Present
Home Sure/ Vico Ext. June 2009 - August 2012
US Census Bureau March 2009 - May 2009
Skills
Fine Art, Leadership, Marketing, Advertising, Art, Illustration, Logo Design, Graphic Design, Customer Service, Photoshop
Education
Mankato State University 1989 — 1992
BFA, Painting/Sculpture
Ridgewater College 1981 — 1983
Associate's degree, Engineering Drawing & Design
Garrett Magsam Garrett Magsam's Customer Elation Experience January 2008 - September 2010
Job Freelance Think Tank
Industry Computer Hardware
Experience
Coborn's Inc. May 2013 - Present
PouchTec August 2011 - April 2013
Customer Elation January 2008 - September 2010
The Southwestern Company June 2008 - August 2009
Skills
Customer Service, Direct Sales, Leadership, Networking, Computer Science, Computer Hardware, Public Speaking, Sales, Cold Calling, Sales Process, Videography, Digital Photography, Sales Presentations, Training
Education
St. Cloud State University 2009 — 2013
BS Computer Engineering, Engineering, Programming, Physics, Math
University of Minnesota-Duluth 2008 — 2009
Computer Engineering
Coborn's Inc. May 2013 - Present
PouchTec August 2011 - April 2013
Customer Elation January 2008 - September 2010
The Southwestern Company June 2008 - August 2009
Skills
Customer Service, Direct Sales, Leadership, Networking, Computer Science, Computer Hardware, Public Speaking, Sales, Cold Calling, Sales Process, Videography, Digital Photography, Sales Presentations, Training
Education
St. Cloud State University 2009 — 2013
BS Computer Engineering, Engineering, Programming, Physics, Math
University of Minnesota-Duluth 2008 — 2009
Computer Engineering
Krystal Miller's Customer Elation Experience July 2008 - January 2010
Job Experienced Office Professional
Industry Consumer Services
Experience
West Central Industries Inc November 2014 - Present
Central Minnesota Jobs and Training Services, Inc. January 2014 - October 2014
Form A Feed, Inc. November 2010 - April 2013
Customer Elation July 2008 - January 2010
Vitran Express 2003 - 2005
Skills
Management, Customer Service, Customer Support, Office Administration, Customer Satisfaction, Time Management, Call Centers, Customer Retention, Training, Customer Experience, Software Documentation, Data Entry, Telephone Skills, Sales Operations, Outlook, Process Scheduler, Invoicing, Payroll, Administration, Microsoft Word, Access, Event Planning, PowerPoint, Microsoft Excel
Education
South Central College 1996 — 1997
Business Administration and Management, General
West Central Industries Inc November 2014 - Present
Central Minnesota Jobs and Training Services, Inc. January 2014 - October 2014
Form A Feed, Inc. November 2010 - April 2013
Customer Elation July 2008 - January 2010
Vitran Express 2003 - 2005
Skills
Management, Customer Service, Customer Support, Office Administration, Customer Satisfaction, Time Management, Call Centers, Customer Retention, Training, Customer Experience, Software Documentation, Data Entry, Telephone Skills, Sales Operations, Outlook, Process Scheduler, Invoicing, Payroll, Administration, Microsoft Word, Access, Event Planning, PowerPoint, Microsoft Excel
Education
South Central College 1996 — 1997
Business Administration and Management, General
Ashleigh Remme Ashleigh Remme's Customer Elation Experience November 2009 - March 2012
Job Labeling Technician at The Schwan Food Company
Industry Food Production
Experience
Schwans Shared Services March 2012 - Present
Customer Elation November 2009 - March 2012
The Schwan Food Company January 2009 - November 2009
Mclaughlin and Schultz Inc. July 2004 - November 2008
Skills
Computer Hardware, Fine Art Photography, Customer Service, Food, Food Industry, Training, Team Leadership, Food Safety, Microsoft Office, Microsoft Excel, HACCP, Project Management, Food Science, Cross-functional Team..., Nutrition, Customer Satisfaction, Leadership, Labels, Data Entry, Product Development, Ingredients, Applicant Tracking...
Education
Southwest Minnesota State University 2002 — 2008
Bachelor’s Degree, Biology/Biological Sciences, General
Schwans Shared Services March 2012 - Present
Customer Elation November 2009 - March 2012
The Schwan Food Company January 2009 - November 2009
Mclaughlin and Schultz Inc. July 2004 - November 2008
Skills
Computer Hardware, Fine Art Photography, Customer Service, Food, Food Industry, Training, Team Leadership, Food Safety, Microsoft Office, Microsoft Excel, HACCP, Project Management, Food Science, Cross-functional Team..., Nutrition, Customer Satisfaction, Leadership, Labels, Data Entry, Product Development, Ingredients, Applicant Tracking...
Education
Southwest Minnesota State University 2002 — 2008
Bachelor’s Degree, Biology/Biological Sciences, General
Josey Eckstrom Josey Eckstrom's Customer Elation Experience October 2008 - January 2011
Job On Premise Manager at Aerotek
Industry Staffing and Recruiting
Experience
Aerotek February 2015 - September 2015
Stephen James Associates (Aerotek, Incorporated) Accounting and Finance Professionals May 2013 - February 2015
Aerotek February 2012 - May 2013
Aerotek January 2011 - February 2012
Customer Elation October 2008 - January 2011
Skills
Recruiting, Employee Benefits, Temporary Placement, Management, Talent Acquisition, Applicant Tracking..., Technical Recruiting, Employee Relations, Human Resources, Sourcing, Talent Management, Cold Calling, Onboarding, Screening, Interviews, Resume Writing, Training, Leadership, Payroll, Account Management, Staffing Services, Internet Recruiting, Contract Recruitment, College Recruiting
Education
St. Cloud State University
Bachelor of Science, Business Management Human Resources
Hutchinson High School
Aerotek February 2015 - September 2015
Stephen James Associates (Aerotek, Incorporated) Accounting and Finance Professionals May 2013 - February 2015
Aerotek February 2012 - May 2013
Aerotek January 2011 - February 2012
Customer Elation October 2008 - January 2011
Skills
Recruiting, Employee Benefits, Temporary Placement, Management, Talent Acquisition, Applicant Tracking..., Technical Recruiting, Employee Relations, Human Resources, Sourcing, Talent Management, Cold Calling, Onboarding, Screening, Interviews, Resume Writing, Training, Leadership, Payroll, Account Management, Staffing Services, Internet Recruiting, Contract Recruitment, College Recruiting
Education
St. Cloud State University
Bachelor of Science, Business Management Human Resources
Hutchinson High School
Kayla Kelley Kayla Kelley's Customer Elation Experience December 2012 - June 2014
Job Customer Service Representative at Active Minerals International
Industry Mining & Metals
Experience
Active Minerals International June 2014 - Present
Customer Elation December 2012 - June 2014
Skills
Customer Service, Customer Satisfaction, Call Centers, Data Entry, Customer Experience, Time Management, Outlook, Process Improvement, Microsoft Word, Teamwork, Operations Management
Education
Middle Georgia State University 2009 — 2011
Associate’s Degree, Business Administration and Management, General
Active Minerals International June 2014 - Present
Customer Elation December 2012 - June 2014
Skills
Customer Service, Customer Satisfaction, Call Centers, Data Entry, Customer Experience, Time Management, Outlook, Process Improvement, Microsoft Word, Teamwork, Operations Management
Education
Middle Georgia State University 2009 — 2011
Associate’s Degree, Business Administration and Management, General
Josh Bassais Josh Bassais's Customer Elation Experience September 2005 - September 2006
Job Retail Marketing Executive at Starkey Hearing Technologies
Industry Marketing and Advertising
Experience
Starkey Hearing Technologies August 2014 - Present
LIUNA January 2008 - July 2014
The Creative Group September 2006 - January 2008
Customer Elation September 2005 - September 2006
Cox Target Media August 2004 - September 2005
Skills
Advertising, Marketing Communications, Public Relations, Media Relations, Public Speaking, Direct Marketing, Marketing, Account Management, Strategic Planning, Copywriting, Leadership, Key Account Management, Multimedia, Social Media, Community Outreach, Nonprofits, New Business Development, Social Networking, Multimedia Project..., Marketing Strategy, Public Policy, Direct Mail, Email Marketing, Event Management, Editing, Integrated Marketing, Event Planning, Internal Communications, Photoshop, Social Media Marketing, Strategic Communications, Online Marketing, SEO, Fundraising, Corporate Communications, Digital Marketing, Strategy, Management, Project Management, Marketing Management, Sales, Budgets
Education
St. Cloud State University
BACHELOR OF ARTS, COMMUNICATIONS
University of Minnesota-Twin Cities
Public Relations, Advertising, and Applied Communication
Starkey Hearing Technologies August 2014 - Present
LIUNA January 2008 - July 2014
The Creative Group September 2006 - January 2008
Customer Elation September 2005 - September 2006
Cox Target Media August 2004 - September 2005
Skills
Advertising, Marketing Communications, Public Relations, Media Relations, Public Speaking, Direct Marketing, Marketing, Account Management, Strategic Planning, Copywriting, Leadership, Key Account Management, Multimedia, Social Media, Community Outreach, Nonprofits, New Business Development, Social Networking, Multimedia Project..., Marketing Strategy, Public Policy, Direct Mail, Email Marketing, Event Management, Editing, Integrated Marketing, Event Planning, Internal Communications, Photoshop, Social Media Marketing, Strategic Communications, Online Marketing, SEO, Fundraising, Corporate Communications, Digital Marketing, Strategy, Management, Project Management, Marketing Management, Sales, Budgets
Education
St. Cloud State University
BACHELOR OF ARTS, COMMUNICATIONS
University of Minnesota-Twin Cities
Public Relations, Advertising, and Applied Communication
Tara Solem Tara Solem's Customer Elation Experience June 2011 - May 2013
Job Customer Service Representative at CareCall
Industry Telecommunications
Experience
CareCall April 2014 - Present
Bluestem Brands, Inc. September 2013 - January 2014
Securitas March 2013 - July 2013
CareCall November 2012 - July 2013
Customer Elation June 2011 - May 2013
Skills
Microsoft Office, Call Center, Customer Service, Data Entry
Education
Minnesota School of Business 2010 — 2014
Criminal Justice and Corrections
CareCall April 2014 - Present
Bluestem Brands, Inc. September 2013 - January 2014
Securitas March 2013 - July 2013
CareCall November 2012 - July 2013
Customer Elation June 2011 - May 2013
Skills
Microsoft Office, Call Center, Customer Service, Data Entry
Education
Minnesota School of Business 2010 — 2014
Criminal Justice and Corrections
Jacob Kifer Jacob Kifer's Customer Elation Experience November 2014 - Present
Job Account Manager at Customer Elation
Industry Marketing and Advertising
Experience
Customer Elation November 2014 - Present
Customer Elation November 2011 - 2014
Customer Elation May 2011 - August 2011
Customer Elation February 2007 - May 2011
Skills
Customer Service, Team Leadership, Account Coordination, Microsoft Office, Telecommunications, Customer Relations, Customer Satisfaction, Problem Solving, Listening Skills, Account Management, Microsoft Excel, Reporting & Analysis, Teamwork, Sales, Salesforce.com, Customer Experience, Management, Call Centers, Leadership, Training
Education
St. Cloud State University 2007 — 2011
Bachelor of Science, Marketing
St. Cloud State University 2007 — 2011
Bachelor's degree, Marketing
Customer Elation November 2014 - Present
Customer Elation November 2011 - 2014
Customer Elation May 2011 - August 2011
Customer Elation February 2007 - May 2011
Skills
Customer Service, Team Leadership, Account Coordination, Microsoft Office, Telecommunications, Customer Relations, Customer Satisfaction, Problem Solving, Listening Skills, Account Management, Microsoft Excel, Reporting & Analysis, Teamwork, Sales, Salesforce.com, Customer Experience, Management, Call Centers, Leadership, Training
Education
St. Cloud State University 2007 — 2011
Bachelor of Science, Marketing
St. Cloud State University 2007 — 2011
Bachelor's degree, Marketing
Chelsey Hanson Chelsey Hanson's Customer Elation Experience September 2008 - January 2014
Job Office Assistant and Instructor at Emergency Outfitters, Inc.
Industry Human Resources
Experience
Emergency Outfitters, Inc. June 2011 - Present
Customer Elation September 2008 - January 2014
Skills
Call Centers, Customer Satisfaction, Customer Experience, Customer Retention, Public Speaking, Customer Service, Training, Leadership, Classroom Instruction, Team Leadership, Outlook, Microsoft Office, Sales, Workforce Management, Troubleshooting, Microsoft Word, Management, Performance Management, Microsoft Excel, Scheduling, Event Planning, Data Entry, First Aid Training, Adult CPR, Safety Training
Education
St. Cloud State University 2010 — 2014
Bachelor's Degree, Business Management
Emergency Outfitters, Inc. June 2011 - Present
Customer Elation September 2008 - January 2014
Skills
Call Centers, Customer Satisfaction, Customer Experience, Customer Retention, Public Speaking, Customer Service, Training, Leadership, Classroom Instruction, Team Leadership, Outlook, Microsoft Office, Sales, Workforce Management, Troubleshooting, Microsoft Word, Management, Performance Management, Microsoft Excel, Scheduling, Event Planning, Data Entry, First Aid Training, Adult CPR, Safety Training
Education
St. Cloud State University 2010 — 2014
Bachelor's Degree, Business Management
Jonathan Auge's Customer Elation Experience January 2013 - May 2013
Job Sales Assoicate at TCF Equipment Finance
Industry Financial Services
Experience
TCF Equipment Finance December 2013 - Present
Reier Group June 2013 - December 2013
Customer Elation January 2013 - May 2013
AgStar Financial Services May 2012 - August 2012
Landmark Bistro The Schwans Food Company August 2011 - May 2012
Skills
Customer Service, Cold Calling, Prospecting Skills, Sales, Customer Satisfaction, Customer Oriented, PowerPoint, Microsoft Office, Public Speaking, Team Building, Grain, Agribusiness, Agriculture, Salesforce.com, CRM, Social Media, Marketing, Sales Operations, Finance, Credit, Leadership, Microsoft Word, Strategic Planning
Education
Southwest Minnesota State University 2009 — 2013
Bachelors of Science, Agriculture Management, 3.0
Southwest Minnesota State University 2009 — 2013
Minors, Economics, 3.0
Inver Hills Community College 2009 — 2009
TCF Equipment Finance December 2013 - Present
Reier Group June 2013 - December 2013
Customer Elation January 2013 - May 2013
AgStar Financial Services May 2012 - August 2012
Landmark Bistro The Schwans Food Company August 2011 - May 2012
Skills
Customer Service, Cold Calling, Prospecting Skills, Sales, Customer Satisfaction, Customer Oriented, PowerPoint, Microsoft Office, Public Speaking, Team Building, Grain, Agribusiness, Agriculture, Salesforce.com, CRM, Social Media, Marketing, Sales Operations, Finance, Credit, Leadership, Microsoft Word, Strategic Planning
Education
Southwest Minnesota State University 2009 — 2013
Bachelors of Science, Agriculture Management, 3.0
Southwest Minnesota State University 2009 — 2013
Minors, Economics, 3.0
Inver Hills Community College 2009 — 2009
Sharla Howard Sharla Howard's Customer Elation Experience September 2011 - January 2014
Job Customer Service Specialist
Industry Consumer Services
Experience
Customer Elation September 2011 - January 2014
Skills
Customer Service, Workforce Management, Call Centers, Customer Experience, Customer Satisfaction, Data Entry, Customer Retention, Contact Centers, Troubleshooting, Employee Relations, Human Resources, Inventory Management, Cold Calling, Telephone Skills, Sales, Performance Management, Customer Support, Coaching, Salesforce.com, Process Improvement, Management, Technical Support, Telemarketing, Account Management
Education
Alexandria Technical College 1997 — 1999
Associate of Arts and Sciences (A.A.S.), Office Management and Supervision
Customer Elation September 2011 - January 2014
Skills
Customer Service, Workforce Management, Call Centers, Customer Experience, Customer Satisfaction, Data Entry, Customer Retention, Contact Centers, Troubleshooting, Employee Relations, Human Resources, Inventory Management, Cold Calling, Telephone Skills, Sales, Performance Management, Customer Support, Coaching, Salesforce.com, Process Improvement, Management, Technical Support, Telemarketing, Account Management
Education
Alexandria Technical College 1997 — 1999
Associate of Arts and Sciences (A.A.S.), Office Management and Supervision
Coretta Brown Coretta Brown's Customer Elation Experience June 2013 - Present
Job Dispatcher at Customer Elation
Industry Information Technology and Services
Experience
Customer Elation June 2013 - Present
Skills
Microsoft Office, Java, HTML 5, XHTML
Education
Georgia Military College-Warner Robins Campus 2012 — 2014
Associate of Science (A.S.), Information Technology
Customer Elation June 2013 - Present
Skills
Microsoft Office, Java, HTML 5, XHTML
Education
Georgia Military College-Warner Robins Campus 2012 — 2014
Associate of Science (A.S.), Information Technology
Stacie Mages's Customer Elation Experience June 2010 - July 2011
Job Tax Analyst at Schwan's Shared Services, LLC
Industry Financial Services
Experience
Schwan's Shared Services, LLC August 2015 - Present
Schwan's Shared Services, LLC March 2013 - July 2015
Schwan's Shared Services, LLC June 2012 - March 2013
Southwest Minnesota State University August 2009 - December 2012
Customer Elation June 2010 - July 2011
Skills
Excellent Leadership..., Organized, Hard Working, Excel, Microsoft Office, PowerPoint, Public Speaking, Recruiting, Market Research, Work Ethic, Microsoft Word, Data Entry, Project Management, Microsoft Excel, Team Leadership, Leadership, Time Management, Teamwork, Social Media, SAP, Customer Service, Outlook, Sales, Team Building
Education
Southwest Minnesota State University 2008 — 2012
Bachelor of Science (B.S.), Finance Concentrations: Corporate Finance and Financial Planning & Investments
New Ulm High School 2005 — 2008
High School
Schwan's Shared Services, LLC August 2015 - Present
Schwan's Shared Services, LLC March 2013 - July 2015
Schwan's Shared Services, LLC June 2012 - March 2013
Southwest Minnesota State University August 2009 - December 2012
Customer Elation June 2010 - July 2011
Skills
Excellent Leadership..., Organized, Hard Working, Excel, Microsoft Office, PowerPoint, Public Speaking, Recruiting, Market Research, Work Ethic, Microsoft Word, Data Entry, Project Management, Microsoft Excel, Team Leadership, Leadership, Time Management, Teamwork, Social Media, SAP, Customer Service, Outlook, Sales, Team Building
Education
Southwest Minnesota State University 2008 — 2012
Bachelor of Science (B.S.), Finance Concentrations: Corporate Finance and Financial Planning & Investments
New Ulm High School 2005 — 2008
High School
Kayla Levtzow, MS, LPC, LADC Kayla Levtzow, MS, LPC, LADC's Customer Elation Experience June 2010 - January 2012
Job Mental Health Therapist at Central Minnesota Mental Health Center
Industry Mental Health Care
Experience
Central Minnesota Mental Health Center March 2013 - Present
Central Minnesota Mental Health Center August 2012 - March 2013
Central Minnesota Mental Health Center August 2012 - March 2013
Central Minnesota Mental Health Center May 2012 - August 2012
Park Avenue Center January 2012 - April 2012
Customer Elation June 2010 - January 2012
The Schwan Food Company August 2007 - June 2010
Minnesota Department of Corrections May 2009 - August 2009
Pizza Hut 2004 - August 2007
Skills
co-occurring Disorders
Education
St. Cloud State University 2010 — 2012
Master of Science, Community Counseling; Chemical Dependency
Southwest Minnesota State University 2006 — 2010
Bachelor of Science, Justice Administration; Criminal Justice
Central Minnesota Mental Health Center March 2013 - Present
Central Minnesota Mental Health Center August 2012 - March 2013
Central Minnesota Mental Health Center August 2012 - March 2013
Central Minnesota Mental Health Center May 2012 - August 2012
Park Avenue Center January 2012 - April 2012
Customer Elation June 2010 - January 2012
The Schwan Food Company August 2007 - June 2010
Minnesota Department of Corrections May 2009 - August 2009
Pizza Hut 2004 - August 2007
Skills
co-occurring Disorders
Education
St. Cloud State University 2010 — 2012
Master of Science, Community Counseling; Chemical Dependency
Southwest Minnesota State University 2006 — 2010
Bachelor of Science, Justice Administration; Criminal Justice
Stanley Weisser Stanley Weisser's Customer Elation Experience May 2013 - June 2015
Job General Manager at Southwest Answering Service
Industry Consumer Services
Experience
Southwest Answering Service June 2015 - Present
Customer Elation May 2013 - June 2015
William Mitchell College of Law August 2011 - May 2015
Customer Elation November 2012 - May 2013
Customer Elation August 2011 - December 2012
GameStop September 2009 - May 2011
St. John's University September 2007 - May 2011
U.S. Department of Justice September 2010 - December 2010
Customer Elation April 2006 - August 2010
Skills
Call Center, Call Centers, Customer Service, Data Entry, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Public Speaking, Social Media, Training
Education
William Mitchell College of Law 2011 — 2015
Doctor of Law (J.D.)
Saint John's University 2007 — 2011
B.S., Legal Studies
Southwest Answering Service June 2015 - Present
Customer Elation May 2013 - June 2015
William Mitchell College of Law August 2011 - May 2015
Customer Elation November 2012 - May 2013
Customer Elation August 2011 - December 2012
GameStop September 2009 - May 2011
St. John's University September 2007 - May 2011
U.S. Department of Justice September 2010 - December 2010
Customer Elation April 2006 - August 2010
Skills
Call Center, Call Centers, Customer Service, Data Entry, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Public Speaking, Social Media, Training
Education
William Mitchell College of Law 2011 — 2015
Doctor of Law (J.D.)
Saint John's University 2007 — 2011
B.S., Legal Studies
Eric Berg Eric Berg's Customer Elation Experience March 2010 - January 2012
Job Customer Contact Outsourcing, Recruiting and Consulting
Industry Outsourcing/Offshoring
Experience
All-Calls Call Centers March 2015 - Present
AllStaff Call Center Recruiting February 2015 - Present
Midwest Contact Center Association 2010 - Present
Doherty Customer Contact Solutions & Doherty At Home March 2012 - February 2015
Customer Elation March 2010 - January 2012
Masterson July 1995 - March 2010
Skills
Consulting, Customer Satisfaction, Client Services, Strategic Planning, Account Management, Sales, Change Management, Leadership, Human Resources, Recruiting, Business Development, Insurance, Finance, Business, Business Services, Product Development, Contact Centers, Loyalty Programs, Call Center, Workforce Management, Employee Relations, Team Leadership, Call Centers, Outsourcing, Talent Management, Customer Retention, Talent Acquisition, Team Building, Leadership Development, Forecasting, Financial Services, CRM, Process Improvement, Management, Customer Experience, Project Management, Networking, Executive Management
Education
St. Cloud State University 1991 — 1994
Bachelors, Business Management
Robinsdale Cooper 1984 — 1987
All-Calls Call Centers March 2015 - Present
AllStaff Call Center Recruiting February 2015 - Present
Midwest Contact Center Association 2010 - Present
Doherty Customer Contact Solutions & Doherty At Home March 2012 - February 2015
Customer Elation March 2010 - January 2012
Masterson July 1995 - March 2010
Skills
Consulting, Customer Satisfaction, Client Services, Strategic Planning, Account Management, Sales, Change Management, Leadership, Human Resources, Recruiting, Business Development, Insurance, Finance, Business, Business Services, Product Development, Contact Centers, Loyalty Programs, Call Center, Workforce Management, Employee Relations, Team Leadership, Call Centers, Outsourcing, Talent Management, Customer Retention, Talent Acquisition, Team Building, Leadership Development, Forecasting, Financial Services, CRM, Process Improvement, Management, Customer Experience, Project Management, Networking, Executive Management
Education
St. Cloud State University 1991 — 1994
Bachelors, Business Management
Robinsdale Cooper 1984 — 1987
Jack Rinn's Customer Elation Experience June 2015 - Present
Job Account Manager at Customer Elation
Industry Marketing and Advertising
Experience
Customer Elation June 2015 - Present
Customer Elation May 2015 - June 2015
Innovative Marketing Consultants August 2014 - June 2015
Summit Group, LLC December 2013 - July 2014
Summit Group, LLC June 2010 - December 2013
Summit Group, LLC May 2009 - August 2009
Skills
Leadership, Public Speaking, Communicative Skills, Organization, Teamwork, Event Planning, Customer Service, Social Media Marketing, Marketing, Public Relations, Social Media, Marketing Communications, Sales, Facebook, Advertising, Social Networking, Account Management, Marketing Strategy
Education
McDaniel College 2006 — 2010
Bachelor of Arts, Communication
St. Johns Prep 2002 — 2006
Customer Elation June 2015 - Present
Customer Elation May 2015 - June 2015
Innovative Marketing Consultants August 2014 - June 2015
Summit Group, LLC December 2013 - July 2014
Summit Group, LLC June 2010 - December 2013
Summit Group, LLC May 2009 - August 2009
Skills
Leadership, Public Speaking, Communicative Skills, Organization, Teamwork, Event Planning, Customer Service, Social Media Marketing, Marketing, Public Relations, Social Media, Marketing Communications, Sales, Facebook, Advertising, Social Networking, Account Management, Marketing Strategy
Education
McDaniel College 2006 — 2010
Bachelor of Arts, Communication
St. Johns Prep 2002 — 2006
Rick Fredrickson's Customer Elation Experience February 2010 - December 2012
Job Call Center Coordinator
Industry Marketing and Advertising
Experience
Customer Elation February 2010 - December 2012
Carlson Marketing Worldwide March 2000 - December 2008
Education
Minnesota State University, Moorhead 1991 — 1995
University of Minnesota-Morris 1984 — 1989
Batchelor of Arts, English
Customer Elation February 2010 - December 2012
Carlson Marketing Worldwide March 2000 - December 2008
Education
Minnesota State University, Moorhead 1991 — 1995
University of Minnesota-Morris 1984 — 1989
Batchelor of Arts, English
Ann Pung's Customer Elation Experience June 1998 - Present
Job Vice President, Account Services at Customer Elation
Industry Marketing and Advertising
Experience
Customer Elation June 1998 - Present
Volkart May & Associates, Inc. 1994 - 1998
Carlson Companies, Inc. 1991 - 1994
Skills
Customer Satisfaction, Call Center, Call Centers, Sales, Market Research, Contact Centers, Management, Marketing, Customer Retention, CRM, Customer Experience, Outsourcing, Account Management, Cross-functional Team..., Leadership, Selling, Organizational..., Direct Sales, B2B, Sales Process, Direct Marketing, Team Leadership, Marketing Communications, Marketing Strategy, E-commerce, New Business Development, Direct Mail, Salesforce.com, Lead Generation, Business Development, Strategic Planning
Education
Bemidji State University 1986 — 1991
Bachelor of Science (BS), Social Studies
Customer Elation June 1998 - Present
Volkart May & Associates, Inc. 1994 - 1998
Carlson Companies, Inc. 1991 - 1994
Skills
Customer Satisfaction, Call Center, Call Centers, Sales, Market Research, Contact Centers, Management, Marketing, Customer Retention, CRM, Customer Experience, Outsourcing, Account Management, Cross-functional Team..., Leadership, Selling, Organizational..., Direct Sales, B2B, Sales Process, Direct Marketing, Team Leadership, Marketing Communications, Marketing Strategy, E-commerce, New Business Development, Direct Mail, Salesforce.com, Lead Generation, Business Development, Strategic Planning
Education
Bemidji State University 1986 — 1991
Bachelor of Science (BS), Social Studies
Dennis Van Dam's Customer Elation Experience September 1999 - February 2001
Job Consultant at inno360
Industry Internet
Experience
inno360 June 2012 - Present
Compare Group October 2008 - April 2012
The Pampered Chef February 2006 - July 2008
Enterprise Information Solutions June 2001 - January 2006
Compusystems 2001 - 2005
Customer Elation September 1999 - February 2001
The Thomson Corporation July 1997 - August 1999
West Publishing June 1993 - June 1997
Skills
Java, JavaScript, jQuery, SQL, Agile Methodologies, Maven, Java Performance, Sun Certified Java..., Linux, PHP, HTML, Hibernate, Ruby on Rails, JBoss Seam, JUnit, TestNG, Selenium, XML, Apache, MySQL, AJAX, E-commerce, Web Development, Perl, JIRA, Subversion, Test Driven Development, SOAP, Ant, REST, Java Enterprise Edition, Tomcat
Education
University of Minnesota - Morris 1985 — 1989
Bachelor of Arts, Computer Science
inno360 June 2012 - Present
Compare Group October 2008 - April 2012
The Pampered Chef February 2006 - July 2008
Enterprise Information Solutions June 2001 - January 2006
Compusystems 2001 - 2005
Customer Elation September 1999 - February 2001
The Thomson Corporation July 1997 - August 1999
West Publishing June 1993 - June 1997
Skills
Java, JavaScript, jQuery, SQL, Agile Methodologies, Maven, Java Performance, Sun Certified Java..., Linux, PHP, HTML, Hibernate, Ruby on Rails, JBoss Seam, JUnit, TestNG, Selenium, XML, Apache, MySQL, AJAX, E-commerce, Web Development, Perl, JIRA, Subversion, Test Driven Development, SOAP, Ant, REST, Java Enterprise Edition, Tomcat
Education
University of Minnesota - Morris 1985 — 1989
Bachelor of Arts, Computer Science
Chad Holm's Customer Elation Experience November 2001 - May 2013
Job IT Manager at Engineered Products Company
Industry Electrical/Electronic Manufacturing
Experience
Engineered Products Company (EPCO) June 2013 - Present
Customer Elation November 2001 - May 2013
Customer Elation August 2000 - November 2001
Customer Elation November 1999 - August 2000
USDI - BLM March 1994 - November 1999
USDI - BLM May 1993 - October 1993
Skills
Leadership, Management, VMware, Call Center, Strategic Planning, Training, Business Development, Project Management, Change Management, Microsoft Office, Network Administration, Customer Service, Account Management, Process Improvement, Consulting, Team Leadership, Active Directory, Telecommunications, Virtualization, Call Centers, Cloud Computing, Networking, Software Documentation, Security, Vendor Management
Education
University of Minnesota-Twin Cities 2006 — 2008
M.S., Management of Technology
University of Wisconsin-Madison
B.S., Managing Global Commons - International Relations
Engineered Products Company (EPCO) June 2013 - Present
Customer Elation November 2001 - May 2013
Customer Elation August 2000 - November 2001
Customer Elation November 1999 - August 2000
USDI - BLM March 1994 - November 1999
USDI - BLM May 1993 - October 1993
Skills
Leadership, Management, VMware, Call Center, Strategic Planning, Training, Business Development, Project Management, Change Management, Microsoft Office, Network Administration, Customer Service, Account Management, Process Improvement, Consulting, Team Leadership, Active Directory, Telecommunications, Virtualization, Call Centers, Cloud Computing, Networking, Software Documentation, Security, Vendor Management
Education
University of Minnesota-Twin Cities 2006 — 2008
M.S., Management of Technology
University of Wisconsin-Madison
B.S., Managing Global Commons - International Relations
Al Anderson's Customer Elation Experience June 2008 - Present
Job Vice President Fulfillment CustomerElation
Industry Marketing and Advertising
Experience
Customer Elation June 2008 - Present
Minnesota Public Radio August 1999 - June 2008
Colle+McVoy 1998 - 1999
Asset Marketing 1997 - 1998
University of Minnesota May 1994 - July 1997
Cy DeCosse 1983 - 1992
Holes-Webway 1975 - 1976
Skills
Direct Marketing, Marketing, Sales, Email Marketing, Marketing Strategy, Direct Mail, Fundraising, Marketing Communications, Sales Management, Account Management, Customer Retention, B2B, Leadership, Lead Generation, Market Research, E-commerce, Social Media, Salesforce.com
Education
University of St. Thomas - Opus College of Business 1981 — 1982
MBA, Business
St. Cloud State University 1972 — 1975
BA, Double Major Business and Mass Comm
Customer Elation June 2008 - Present
Minnesota Public Radio August 1999 - June 2008
Colle+McVoy 1998 - 1999
Asset Marketing 1997 - 1998
University of Minnesota May 1994 - July 1997
Cy DeCosse 1983 - 1992
Holes-Webway 1975 - 1976
Skills
Direct Marketing, Marketing, Sales, Email Marketing, Marketing Strategy, Direct Mail, Fundraising, Marketing Communications, Sales Management, Account Management, Customer Retention, B2B, Leadership, Lead Generation, Market Research, E-commerce, Social Media, Salesforce.com
Education
University of St. Thomas - Opus College of Business 1981 — 1982
MBA, Business
St. Cloud State University 1972 — 1975
BA, Double Major Business and Mass Comm
Rachel O'Bert's Customer Elation Experience September 2010 - Present
Job Account Coordinato/ Account Manager at Customer Elation
Industry Consumer Services
Experience
Customer Elation September 2010 - Present
Fairview Southdale Hospital July 2005 - August 2011
IQ Marketing November 2010 - June 2011
IQ Marketing August 2006 - November 2010
Skills
Email Marketing, Marketing, Project Management, Direct Marketing, SharePoint, Management, Social Media, Databases, Human Resources, Access, Event Planning
Education
The University of North Dakota 1995 — 2001
Bachelor of Science, Elementary Education
Burnsville Senior High School
Customer Elation September 2010 - Present
Fairview Southdale Hospital July 2005 - August 2011
IQ Marketing November 2010 - June 2011
IQ Marketing August 2006 - November 2010
Skills
Email Marketing, Marketing, Project Management, Direct Marketing, SharePoint, Management, Social Media, Databases, Human Resources, Access, Event Planning
Education
The University of North Dakota 1995 — 2001
Bachelor of Science, Elementary Education
Burnsville Senior High School
Marie Doll's Customer Elation Experience August 2011 - Present
Job Sr. Account Manager at Customer Elation
Industry Outsourcing/Offshoring
Experience
Customer Elation August 2011 - Present
Alternative Business Furniture December 2000 - August 2011
Skills
Outlook, Account Management, Business Development, Negotiation, Sales, Customer Satisfaction, Cold Calling, Leadership, B2B, PowerPoint, Customer Service, Recruiting, Marketing Strategy, Selling, Sales Management, Committed to Customer..., Consulting, Call Center, Microsoft Office
Education
The University of North Dakota 1987 — 1990
Bachelor's, Sociology
Customer Elation August 2011 - Present
Alternative Business Furniture December 2000 - August 2011
Skills
Outlook, Account Management, Business Development, Negotiation, Sales, Customer Satisfaction, Cold Calling, Leadership, B2B, PowerPoint, Customer Service, Recruiting, Marketing Strategy, Selling, Sales Management, Committed to Customer..., Consulting, Call Center, Microsoft Office
Education
The University of North Dakota 1987 — 1990
Bachelor's, Sociology
Steve Neseth's Customer Elation Experience August 2012 - July 2013
Job Business Development Executive
Industry Marketing and Advertising
Experience
Croix Direct LLC November 2011 - Present
Live 2 B Healthy® May 2014 - Present
Customer Elation August 2012 - July 2013
ShoppeSimple Network April 2010 - March 2012
CMS Direct February 1982 - September 2009
Skills
E-commerce, Marketing Analytics, Data-driven Marketing, Strategic Planning, Marketing Strategy, Business Strategy, Digital Strategy, New Business Development, Business Development, Account Management, Talent Management, Board Relations, Board of Director..., Content Management, Content Strategy, Marketing Communications, Market Research, Web Services, Consulting, Ecommerce Relationships, Beta Testing, Marketing Service Models, Business Turn-arounds, Business Startup, Niche Marketing, Microsoft Office, Constant Contact, GoToMeeting, GoToWebinar, Salesforce.com, Sugar, Goldmine, Marketing, Start-ups, Direct Marketing, Email Marketing, Integrated Marketing, Sales, Customer Acquisition, Retail, Online Marketing, Database Marketing, Segmentation, Multi-channel Marketing, B2B, Analytics, CRM, SEM, Mobile Marketing, Digital Marketing
Education
St. Olaf College
BA, Economics
Owatonna High School
Croix Direct LLC November 2011 - Present
Live 2 B Healthy® May 2014 - Present
Customer Elation August 2012 - July 2013
ShoppeSimple Network April 2010 - March 2012
CMS Direct February 1982 - September 2009
Skills
E-commerce, Marketing Analytics, Data-driven Marketing, Strategic Planning, Marketing Strategy, Business Strategy, Digital Strategy, New Business Development, Business Development, Account Management, Talent Management, Board Relations, Board of Director..., Content Management, Content Strategy, Marketing Communications, Market Research, Web Services, Consulting, Ecommerce Relationships, Beta Testing, Marketing Service Models, Business Turn-arounds, Business Startup, Niche Marketing, Microsoft Office, Constant Contact, GoToMeeting, GoToWebinar, Salesforce.com, Sugar, Goldmine, Marketing, Start-ups, Direct Marketing, Email Marketing, Integrated Marketing, Sales, Customer Acquisition, Retail, Online Marketing, Database Marketing, Segmentation, Multi-channel Marketing, B2B, Analytics, CRM, SEM, Mobile Marketing, Digital Marketing
Education
St. Olaf College
BA, Economics
Owatonna High School
Joan Barrie-Daigle's Customer Elation Experience November 2014 - Present
Job Training Manager at Customer Elation
Industry Professional Training & Coaching
Experience
Customer Elation November 2014 - Present
CCS- Customer Contact Services 2013 - 2014
TDS Telecommunications Corp. 2009 - 2013
TDS Telecommunications Corp. 2005 - 2009
TDS Telecommunications Corp. 2000 - 2005
TDS Telecommunications Corp. 1999 - 2000
Winsted Holy Trinity Catholic Schools 1996 - 1999
Skills
Leadership, Training, Call Centers, Telecommunications, Customer Service, Sales, Coaching, Customer Satisfaction, Sales Operations, Change Management, Account Management, Customer Retention, Marketing, Event Planning, Team Leadership, Vendor Management, Direct Sales, Managed Services, Call Center, Project Management, Event Management, Life Coaching, Non-profit Leadership, Process Improvement
Education
Ideal Coaching 2006 — 2007
Certification in Effectiveness Coaching
The College of St. Scholastica
Youth Ministry, Religions, Psychology & Social Work
Loyola High School
Customer Elation November 2014 - Present
CCS- Customer Contact Services 2013 - 2014
TDS Telecommunications Corp. 2009 - 2013
TDS Telecommunications Corp. 2005 - 2009
TDS Telecommunications Corp. 2000 - 2005
TDS Telecommunications Corp. 1999 - 2000
Winsted Holy Trinity Catholic Schools 1996 - 1999
Skills
Leadership, Training, Call Centers, Telecommunications, Customer Service, Sales, Coaching, Customer Satisfaction, Sales Operations, Change Management, Account Management, Customer Retention, Marketing, Event Planning, Team Leadership, Vendor Management, Direct Sales, Managed Services, Call Center, Project Management, Event Management, Life Coaching, Non-profit Leadership, Process Improvement
Education
Ideal Coaching 2006 — 2007
Certification in Effectiveness Coaching
The College of St. Scholastica
Youth Ministry, Religions, Psychology & Social Work
Loyola High School
Russ Barnier's Customer Elation Experience December 2009 - Present
Job Network Administrator at Customer Elation
Industry Computer Networking
Experience
Customer Elation December 2009 - Present
Microm, Inc. September 2004 - December 2009
Harland Financial Solutions May 1995 - August 2006
Skills
C++, XML, C#, Software Development, Java, JavaScript
Education
University of Minnesota Duluth 1988 — 1993
Bachelor of Business Administration
Customer Elation December 2009 - Present
Microm, Inc. September 2004 - December 2009
Harland Financial Solutions May 1995 - August 2006
Skills
C++, XML, C#, Software Development, Java, JavaScript
Education
University of Minnesota Duluth 1988 — 1993
Bachelor of Business Administration
Carrie Schultz-Loch's Customer Elation Experience October 2011 - October 2012
Job Legal Admin. Assistant Student
Industry Legal Services
Experience
Menards May 2014 - Present
Pro Staff January 2013 - November 2013
UPS November 2012 - December 2012
Customer Elation October 2011 - October 2012
Super America October 2009 - October 2011
Walker Household September 2007 - December 2009
OfficeTeam March 2008 - June 2008
Manhattan Toy Co November 2004 - September 2007
Labor Ready June 2004 - November 2004
International Paper December 2000 - March 2003
Skills
Customer Service, MS Office Suite, Multitasker, Organizing, Time Management, Data Entry, Management, Teamwork, Logistics, Office Management, Telephone Skills, Security, Training, Invoicing, Administrative..., Outlook, Shipping, Customer Satisfaction, Microsoft Word, Microsoft Excel
Education
Ridgewater College 2014 — 2016
Legal Admin. Assistant, Legal Administration
Eden Valley - Watkins High School 1993 — 1995
Diploma, Basic Education
Menards May 2014 - Present
Pro Staff January 2013 - November 2013
UPS November 2012 - December 2012
Customer Elation October 2011 - October 2012
Super America October 2009 - October 2011
Walker Household September 2007 - December 2009
OfficeTeam March 2008 - June 2008
Manhattan Toy Co November 2004 - September 2007
Labor Ready June 2004 - November 2004
International Paper December 2000 - March 2003
Skills
Customer Service, MS Office Suite, Multitasker, Organizing, Time Management, Data Entry, Management, Teamwork, Logistics, Office Management, Telephone Skills, Security, Training, Invoicing, Administrative..., Outlook, Shipping, Customer Satisfaction, Microsoft Word, Microsoft Excel
Education
Ridgewater College 2014 — 2016
Legal Admin. Assistant, Legal Administration
Eden Valley - Watkins High School 1993 — 1995
Diploma, Basic Education
Erin Eltonga's Customer Elation Experience June 2008 - November 2010
Job Owner at Healing Without Borders
Industry Health, Wellness and Fitness
Experience
Healing Without Borders January 2012 - Present
Port Douglas Day Spa June 2012 - August 2012
Total Ventilation Hygiene (TVH) April 2012 - May 2012
Customer Elation June 2008 - November 2010
Champion Air January 2008 - May 2008
Skills
Direct Mail, Marketing Strategy, Sales, Customer Service, Customer Satisfaction, Microsoft Office, Business Development, PowerPoint, Microsoft Word, Leadership, Microsoft Excel, Strategic Planning, Recruiting, Call Center, Budget, Project Management, Process Improvement, Crew Scheduling, Document Processing, Process Flow Charts, Creative Solutions, Creative Services, Creative Problem Solving, Energy Healing, Healing Touch, CrainioSacral Therapy
Education
Minnesota State University, Mankato 2001 — 2005
Bachelor of Arts (B.A.), Speech Communication
University of Minnesota-Duluth 2000 — 2001
Generals
Healing Without Borders January 2012 - Present
Port Douglas Day Spa June 2012 - August 2012
Total Ventilation Hygiene (TVH) April 2012 - May 2012
Customer Elation June 2008 - November 2010
Champion Air January 2008 - May 2008
Skills
Direct Mail, Marketing Strategy, Sales, Customer Service, Customer Satisfaction, Microsoft Office, Business Development, PowerPoint, Microsoft Word, Leadership, Microsoft Excel, Strategic Planning, Recruiting, Call Center, Budget, Project Management, Process Improvement, Crew Scheduling, Document Processing, Process Flow Charts, Creative Solutions, Creative Services, Creative Problem Solving, Energy Healing, Healing Touch, CrainioSacral Therapy
Education
Minnesota State University, Mankato 2001 — 2005
Bachelor of Arts (B.A.), Speech Communication
University of Minnesota-Duluth 2000 — 2001
Generals
Darrel Damhof's Customer Elation Experience July 1996 - July 2001
Job Business Broker at Murphy Business of Minnesota, LLC
Industry Financial Services
Experience
Murphy Business of Minnesota, LLC December 2012 - Present
Perma Groove, Inc September 1997 - February 2009
Penn Garritano June 1999 - October 2008
Customer Elation July 1996 - July 2001
Norwest Bank Minnesota, NA September 1988 - March 1995
Norwest Bank Minnesota, NA June 1970 - September 1988
Skills
Start-ups, Banking, Entrepreneur, Team Building, Small Business, Accounting, Credit, Financial Management, Strategic Planning, Financial Analysis, Budgeting, Customer Relations, Insurance, Financial Planning, Marketing Strategy, Customer Service, Excel, Mergers, Change Management, Business Planning, Business Strategy, Business Management, Management Consulting, Cash Management, Financial Reporting, Word, Microsoft Office, Cash Flow, Forecasting, Risk Management, New Business Development, Sales Management, P&L Management, Mentoring, Corporate Finance, Coaching, Small Business Lending, Small Business..., Large Corporations, Entrepreneurship, Budgets, Management, Managerial Finance, Real Estate, Selling, Mergers & Acquisitions, Leadership, Strategic Financial..., Operations Management, CRM
Education
The Graduate School of Credit & Financial Management 1979 — 1981
Graduate, Credit & financial management
University of Minnesota - Carlson School of Management 1965 — 1970
BSB, Finance, Economics, & Accounting
Murphy Business of Minnesota, LLC December 2012 - Present
Perma Groove, Inc September 1997 - February 2009
Penn Garritano June 1999 - October 2008
Customer Elation July 1996 - July 2001
Norwest Bank Minnesota, NA September 1988 - March 1995
Norwest Bank Minnesota, NA June 1970 - September 1988
Skills
Start-ups, Banking, Entrepreneur, Team Building, Small Business, Accounting, Credit, Financial Management, Strategic Planning, Financial Analysis, Budgeting, Customer Relations, Insurance, Financial Planning, Marketing Strategy, Customer Service, Excel, Mergers, Change Management, Business Planning, Business Strategy, Business Management, Management Consulting, Cash Management, Financial Reporting, Word, Microsoft Office, Cash Flow, Forecasting, Risk Management, New Business Development, Sales Management, P&L Management, Mentoring, Corporate Finance, Coaching, Small Business Lending, Small Business..., Large Corporations, Entrepreneurship, Budgets, Management, Managerial Finance, Real Estate, Selling, Mergers & Acquisitions, Leadership, Strategic Financial..., Operations Management, CRM
Education
The Graduate School of Credit & Financial Management 1979 — 1981
Graduate, Credit & financial management
University of Minnesota - Carlson School of Management 1965 — 1970
BSB, Finance, Economics, & Accounting
Jeff Hoppe's Customer Elation Experience March 2004 - Present
Job CIO at Customer Elation
Industry
Experience
Customer Elation March 2004 - Present
Dolan Information March 1999 - March 2004
Education
University of Minnesota-Morris 1987 — 1991
BA, Computer Science, Mathematics
Customer Elation March 2004 - Present
Dolan Information March 1999 - March 2004
Education
University of Minnesota-Morris 1987 — 1991
BA, Computer Science, Mathematics
LeAnn Olson's Customer Elation Experience August 2010 - December 2012
Job Office Manager
Industry Health, Wellness and Fitness
Experience
Independent 2006 - Present
Olson Chiropractic Wellness Centre April 2000 - Present
Edina Realty January 2013 - February 2014
Customer Elation August 2010 - December 2012
Marketing Concepts February 2006 - May 2009
Skills
Newsletters, Web Design, Graphic Design, Brochures, Email Marketing, Marketing, Online Marketing, Web Content, Graphics, HTML, SEO, Social Media Marketing, Adobe Creative Suite, Customer Service, Management, Social Media, Sales, Photoshop
Education
St. Cloud State University
Bachelor's Degree, Major - German; Minor - Engineering Technology
Ridgewater College
Graphic and Web Design, Marketing
Ridgewater College
Nondestructive Testing
Independent 2006 - Present
Olson Chiropractic Wellness Centre April 2000 - Present
Edina Realty January 2013 - February 2014
Customer Elation August 2010 - December 2012
Marketing Concepts February 2006 - May 2009
Skills
Newsletters, Web Design, Graphic Design, Brochures, Email Marketing, Marketing, Online Marketing, Web Content, Graphics, HTML, SEO, Social Media Marketing, Adobe Creative Suite, Customer Service, Management, Social Media, Sales, Photoshop
Education
St. Cloud State University
Bachelor's Degree, Major - German; Minor - Engineering Technology
Ridgewater College
Graphic and Web Design, Marketing
Ridgewater College
Nondestructive Testing
Crystal Holen's Customer Elation Experience January 2005 - Present
Job Sr. Account Manager at Customer Elation
Industry Marketing and Advertising
Experience
Customer Elation January 2005 - Present
Skills
Marketing Strategy, Account Management, Customer Service, Call Center, Salesforce.com, Sales, Call Centers
Education
MSU-Bottineau
Minot State University
School name:
Customer Elation January 2005 - Present
Skills
Marketing Strategy, Account Management, Customer Service, Call Center, Salesforce.com, Sales, Call Centers
Education
MSU-Bottineau
Minot State University
School name:
Jessica Garceau's Customer Elation Experience August 2005 - August 2007
Job Results Driven | Strategic Thought Partner | Collaborative | Process Improvement
Industry Retail
Experience
Target May 2015 - Present
Target December 2012 - May 2015
Target September 2010 - November 2012
St. Catherine University August 2007 - August 2010
St. Catherine University January 2007 - August 2010
Affinity Plus Federal Credit Union December 2008 - January 2009
Travelers Insurance Company May 2008 - August 2008
Customer Elation August 2005 - August 2007
St. Catherine University September 2006 - May 2007
Skills
Leadership, Merchandising, Community Outreach, Strategy, Customer Service, Management, Event Planning, PowerPoint, Teaching, Entrepreneurship, Data Entry, Microsoft Word, Human Resources, Public Speaking, Fundraising, Higher Education, Visual Merchandising, Project Management, Process Improvement, Problem Solving, Cross-functional..., Microsoft Excel, Space Planning, Microsoft Office, Retail
Education
St. Catherine University 2007 — 2010
Bachelor, Science; Business Marketing Management, Small Business Entrepreneurship, 3.92; Summa Cum Laude
Target May 2015 - Present
Target December 2012 - May 2015
Target September 2010 - November 2012
St. Catherine University August 2007 - August 2010
St. Catherine University January 2007 - August 2010
Affinity Plus Federal Credit Union December 2008 - January 2009
Travelers Insurance Company May 2008 - August 2008
Customer Elation August 2005 - August 2007
St. Catherine University September 2006 - May 2007
Skills
Leadership, Merchandising, Community Outreach, Strategy, Customer Service, Management, Event Planning, PowerPoint, Teaching, Entrepreneurship, Data Entry, Microsoft Word, Human Resources, Public Speaking, Fundraising, Higher Education, Visual Merchandising, Project Management, Process Improvement, Problem Solving, Cross-functional..., Microsoft Excel, Space Planning, Microsoft Office, Retail
Education
St. Catherine University 2007 — 2010
Bachelor, Science; Business Marketing Management, Small Business Entrepreneurship, 3.92; Summa Cum Laude
Michal Barrie's Customer Elation Experience August 2009 - May 2010
Job Direct Sales Representative at WOW! Internet, Cable & Phone
Industry Marketing and Advertising
Experience
WOW! Internet, Cable & Phone April 2013 - Present
Concrete Materials May 2010 - July 2012
Customer Elation August 2009 - May 2010
Skills
Call Centers, Customer Service, Customer Satisfaction, Customer Experience, Microsoft Office, Technical Support, Workforce Management, Account Management, Microsoft Excel, Leadership, PowerPoint, Sales, Social Media, Team Leadership, Telemarketing, Recruiting, Active Directory, Microsoft Word, Inbound Marketing, Management
Education
Southwest Minnesota State University 2006 — 2009
Bachelor of Science (BS), Sport and Fitness Administration/Management
Southwest Minnesota State University 2006 — 2009
WOW! Internet, Cable & Phone April 2013 - Present
Concrete Materials May 2010 - July 2012
Customer Elation August 2009 - May 2010
Skills
Call Centers, Customer Service, Customer Satisfaction, Customer Experience, Microsoft Office, Technical Support, Workforce Management, Account Management, Microsoft Excel, Leadership, PowerPoint, Sales, Social Media, Team Leadership, Telemarketing, Recruiting, Active Directory, Microsoft Word, Inbound Marketing, Management
Education
Southwest Minnesota State University 2006 — 2009
Bachelor of Science (BS), Sport and Fitness Administration/Management
Southwest Minnesota State University 2006 — 2009
Patricia McLain's Customer Elation Experience April 2013 - September 2013
Job Front Desk Receptionist at Towmaster Trailers
Industry Consumer Goods
Experience
Towmaster Trailers September 2013 - Present
Customer Elation April 2013 - September 2013
Bennett Office Technologies February 2013 - April 2013
Doherty Staffing Solutions November 2012 - February 2013
Customer Elation March 2012 - October 2012
The Judge Group January 2008 - November 2010
CBS Radio September 2003 - July 2010
Hubbard Broadcasting 1995 - 1998
Skills
Travel Arrangements, Radio, Finance, Customer Service, Banking, IT Solutions, Temporary Staffing, Administrative..., Broadcast, Microsoft Office, Answering Service
Education
Brown College 1989 — 1990
Broadcasting, Radio & Television
Towmaster Trailers September 2013 - Present
Customer Elation April 2013 - September 2013
Bennett Office Technologies February 2013 - April 2013
Doherty Staffing Solutions November 2012 - February 2013
Customer Elation March 2012 - October 2012
The Judge Group January 2008 - November 2010
CBS Radio September 2003 - July 2010
Hubbard Broadcasting 1995 - 1998
Skills
Travel Arrangements, Radio, Finance, Customer Service, Banking, IT Solutions, Temporary Staffing, Administrative..., Broadcast, Microsoft Office, Answering Service
Education
Brown College 1989 — 1990
Broadcasting, Radio & Television
Sherri Sperry's Customer Elation Experience September 2006 - June 2010
Job Associate Director of Enterprise Readiness at Optum
Industry Health, Wellness and Fitness
Experience
A September 2015 - Present
Optum February 2013 - September 2015
Optum July 2010 - February 2013
Customer Elation September 2006 - June 2010
Carlson Marketing May 2000 - August 2005
Skills
Strategic Planning, Marketing Strategy, Healthcare, Cross-functional Team..., Process Improvement, Marketing Communications, Project Management, Product Management, New Business Development, Business Development, Business Analysis, Marketing, Product Marketing, Leadership, Salesforce.com, Analytics
Education
Iowa State University - College of Business 1996 — 2000
Bachelor of Science (B.S.), Marketing
A September 2015 - Present
Optum February 2013 - September 2015
Optum July 2010 - February 2013
Customer Elation September 2006 - June 2010
Carlson Marketing May 2000 - August 2005
Skills
Strategic Planning, Marketing Strategy, Healthcare, Cross-functional Team..., Process Improvement, Marketing Communications, Project Management, Product Management, New Business Development, Business Development, Business Analysis, Marketing, Product Marketing, Leadership, Salesforce.com, Analytics
Education
Iowa State University - College of Business 1996 — 2000
Bachelor of Science (B.S.), Marketing
Kathleen Ave-Lallemant's Customer Elation Experience September 2011 - April 2012
Job Accounting Professional
Industry Accounting
Experience
Customer Elation September 2011 - April 2012
Hutchinson Technology Incorporated April 2003 - March 2009
Hutchinson Technology Incorporated April 1993 - April 2003
Cashwise May 2000 - January 2003
Skills
Payroll, Accounting, Financial Reporting, Journal Entries, General Ledger, Bookkeeping, Tax Returns, Account Reconciliation
Education
Ridgewater College 2009 — 2011
Two Year Diploma, Accounting
Hutchinson Area Vocational Technical Institute 1982 — 1984
Associate's degree, Accounting Certification
Customer Elation September 2011 - April 2012
Hutchinson Technology Incorporated April 2003 - March 2009
Hutchinson Technology Incorporated April 1993 - April 2003
Cashwise May 2000 - January 2003
Skills
Payroll, Accounting, Financial Reporting, Journal Entries, General Ledger, Bookkeeping, Tax Returns, Account Reconciliation
Education
Ridgewater College 2009 — 2011
Two Year Diploma, Accounting
Hutchinson Area Vocational Technical Institute 1982 — 1984
Associate's degree, Accounting Certification
Matthew Breyfogle's Customer Elation Experience May 2010 - October 2011
Job Student at Southwest Minnesota State University
Industry Marketing and Advertising
Experience
Papa Johns October 2011 - Present
Southwest Minnesota State University August 2009 - 2013
Customer Elation May 2010 - October 2011
Rye's Tree Service April 2005 - August 2009
Skills
Photoshop, Microsoft Office, Creative Writing, Word, PowerPoint, Customer Service, Facebook, Social Media, Public Speaking, Writing, Time Management
Education
Southwest Minnesota State University 2009 — 2013
BS, Marketing
Minneota High School 2005 — 2009
Papa Johns October 2011 - Present
Southwest Minnesota State University August 2009 - 2013
Customer Elation May 2010 - October 2011
Rye's Tree Service April 2005 - August 2009
Skills
Photoshop, Microsoft Office, Creative Writing, Word, PowerPoint, Customer Service, Facebook, Social Media, Public Speaking, Writing, Time Management
Education
Southwest Minnesota State University 2009 — 2013
BS, Marketing
Minneota High School 2005 — 2009
Kelly Thole's Customer Elation Experience March 2011 - April 2013
Job Customer Service at Electronic Funds Source LLC
Industry Transportation/Trucking/Railroad
Experience
Electronic Funds Source July 2013 - Present
Electronic Funds Source LLC July 2013 - Present
Merchandiser and Interviewer On- line April 2011 - Present
Ridgewater College MN July 2010 - Present
Ridgewater College NNAP MN July 2010 - Present
Customer Elation March 2011 - April 2013
MN August 2010 - July 2011
Avenues for Care June 2007 - June 2011
Avenues for Care June 2007 - June 2011
Thrivent Financial November 2007 - February 2009
Skills
General Office..., Administrative Office..., High Level Of..., Office Equipment..., Heavy Calendaring, Personal Support, Message Taking, Telecommunications, Telemarketing, Asset Managment, Portfolio Management, Cost Reporting, Office Administration, SEC filings, NASD, Compliance, Event Planning, Animals, Animal Behavior, Customer Service, Call Centers
Education
Ridgewater College
Certified Nurses Assistant
Electronic Funds Source July 2013 - Present
Electronic Funds Source LLC July 2013 - Present
Merchandiser and Interviewer On- line April 2011 - Present
Ridgewater College MN July 2010 - Present
Ridgewater College NNAP MN July 2010 - Present
Customer Elation March 2011 - April 2013
MN August 2010 - July 2011
Avenues for Care June 2007 - June 2011
Avenues for Care June 2007 - June 2011
Thrivent Financial November 2007 - February 2009
Skills
General Office..., Administrative Office..., High Level Of..., Office Equipment..., Heavy Calendaring, Personal Support, Message Taking, Telecommunications, Telemarketing, Asset Managment, Portfolio Management, Cost Reporting, Office Administration, SEC filings, NASD, Compliance, Event Planning, Animals, Animal Behavior, Customer Service, Call Centers
Education
Ridgewater College
Certified Nurses Assistant
Oscar Resendez's Customer Elation Experience April 2009 - Present
Job
Industry Information Technology and Services
Experience
Customer Elation April 2009 - Present
Dura Supreme, Inc. September 2008 - November 2008
Millerbernd Manufacturing May 2008 - September 2008
Education
Ridgewater College 2007 — 2009
none, Computer Support Technician
Glencoe –Silver Lake High School 2002 — 2006
Diploma
Customer Elation April 2009 - Present
Dura Supreme, Inc. September 2008 - November 2008
Millerbernd Manufacturing May 2008 - September 2008
Education
Ridgewater College 2007 — 2009
none, Computer Support Technician
Glencoe –Silver Lake High School 2002 — 2006
Diploma
Kristin Boys's Customer Elation Experience October 2010 - Present
Job Student at Ridgewater College
Industry Hospital & Health Care
Experience
Customer Elation October 2010 - Present
Caribou Coffee August 2009 - April 2010
Subway March 2007 - August 2009
Skills
Typing, Customer Service, Quality Assurance, Team Leadership, Critical Thinking, Schedules, Food Processing, Cashiering
Education
University of Phoenix 2009 — 2010
Ridgewater College 2007 — 2010
Certification, Nursing Assistant/Aide and Patient Care Assistant/Aide
Customer Elation October 2010 - Present
Caribou Coffee August 2009 - April 2010
Subway March 2007 - August 2009
Skills
Typing, Customer Service, Quality Assurance, Team Leadership, Critical Thinking, Schedules, Food Processing, Cashiering
Education
University of Phoenix 2009 — 2010
Ridgewater College 2007 — 2010
Certification, Nursing Assistant/Aide and Patient Care Assistant/Aide
Stacie Derichs's Customer Elation Experience July 2014 - Present
Job Program Coordinater, Customer Elation
Industry Telecommunications
Experience
Customer Elation July 2014 - Present
Customer Elation February 2014 - July 2014
Customer Elation July 2013 - February 2014
maurices February 2013 - May 2013
Lane Bryant December 2012 - February 2013
Education
Ridgewater College 2012 — 2015
Associate of Science (AS), General Sales, Merchandising and Related Marketing Operations
St Cloud Technical and Community College
Associate's degree, business management
Customer Elation July 2014 - Present
Customer Elation February 2014 - July 2014
Customer Elation July 2013 - February 2014
maurices February 2013 - May 2013
Lane Bryant December 2012 - February 2013
Education
Ridgewater College 2012 — 2015
Associate of Science (AS), General Sales, Merchandising and Related Marketing Operations
St Cloud Technical and Community College
Associate's degree, business management
Sheri Benson's Customer Elation Experience April 2009 - August 2010
Job Customer Care Team Lead at All American Hearing
Industry Consumer Services
Experience
All American Hearing November 2011 - Present
Customer Elation April 2009 - August 2010
Skills
Customer Service, Outlook, Troubleshooting, Team Building, Account Management, Sales, Microsoft Office, Process Improvement, Microsoft Word, Training, Team Leadership, Microsoft Excel, Coaching, Healthcare, PowerPoint, Sales Management, Windows, Marketing, Strategic Planning
Education
Ridgewater College
Associate of Arts (A.A.)
All American Hearing November 2011 - Present
Customer Elation April 2009 - August 2010
Skills
Customer Service, Outlook, Troubleshooting, Team Building, Account Management, Sales, Microsoft Office, Process Improvement, Microsoft Word, Training, Team Leadership, Microsoft Excel, Coaching, Healthcare, PowerPoint, Sales Management, Windows, Marketing, Strategic Planning
Education
Ridgewater College
Associate of Arts (A.A.)
Ryan Scribner's Customer Elation Experience October 2011 - March 2012
Job Senior Systems Analyst at Allina Health
Industry Hospital & Health Care
Experience
Allina Health April 2015 - Present
Allina Health March 2012 - April 2015
Customer Elation October 2011 - March 2012
Customer Elation January 2010 - October 2011
Customer Elation January 2008 - January 2010
Customer Elation October 2005 - January 2008
KNXR Radio May 2003 - July 2003
Skills
Healthcare Information..., Call Centers, SQL, HTML, CSS, Batch Programming, WebMatrix, Adobe Creative Suite, Amtelco Software, FoxPro
Education
University of Minnesota-Twin Cities 2003 — 2005
Bachelor of Arts (BA)
Rochester Community and Technical College 2001 — 2003
Associate's Degree
Allina Health April 2015 - Present
Allina Health March 2012 - April 2015
Customer Elation October 2011 - March 2012
Customer Elation January 2010 - October 2011
Customer Elation January 2008 - January 2010
Customer Elation October 2005 - January 2008
KNXR Radio May 2003 - July 2003
Skills
Healthcare Information..., Call Centers, SQL, HTML, CSS, Batch Programming, WebMatrix, Adobe Creative Suite, Amtelco Software, FoxPro
Education
University of Minnesota-Twin Cities 2003 — 2005
Bachelor of Arts (BA)
Rochester Community and Technical College 2001 — 2003
Associate's Degree
nicole philippi's Customer Elation Experience March 2009 - April 2015
Job Student at rasmussen
Industry Hospital & Health Care
Experience
Customer Elation March 2009 - April 2015
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Medical Terminology, ICD-9-CM, ICD-10, Medical Billing
Education
rasmussen 2013 — 2014
Associate of Arts and Sciences (AAS), Health Information/Medical Records Technology/Technician
Rasmussen College 2012 — 2014
Associate of Arts and Sciences (AAS), Health Information/Medical Records Technology/Technician
Customer Elation March 2009 - April 2015
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Medical Terminology, ICD-9-CM, ICD-10, Medical Billing
Education
rasmussen 2013 — 2014
Associate of Arts and Sciences (AAS), Health Information/Medical Records Technology/Technician
Rasmussen College 2012 — 2014
Associate of Arts and Sciences (AAS), Health Information/Medical Records Technology/Technician
Benjamin Klotz's Customer Elation Experience May 2013 - September 2013
Job Student at Minnesota State University, Mankato
Industry
Experience
Minnesota State University, Mankato May 2015 - Present
Minnesota State University, Mankato May 2015 - Present
Habilitative Systems Inc. HSI September 2013 - May 2015
Customer Elation May 2013 - September 2013
Dairy Queen February 2010 - August 2012
Education
Minnesota State University, Mankato 2015 — 2016
None, History Major /Marketing Minor
Southwest Minnesota State University 2012 — 2015
None, History/Business
Minnesota State University, Mankato May 2015 - Present
Minnesota State University, Mankato May 2015 - Present
Habilitative Systems Inc. HSI September 2013 - May 2015
Customer Elation May 2013 - September 2013
Dairy Queen February 2010 - August 2012
Education
Minnesota State University, Mankato 2015 — 2016
None, History Major /Marketing Minor
Southwest Minnesota State University 2012 — 2015
None, History/Business