Customer Service Rep
Industry: Occupation
DescriptionCustomer service representatives, customer service advisors, or customer service associates interact with customers to handle complaints, process orders, and provide information about an organization’s products and services. Qualifications include good communication, problem-solving, and computer skills. Median pay (annual): 31,720 USD (2015) Median pay (hourly): 15.25 USD (2015) Entry level education: High school diploma or equivalent Projected 10-year growth: 10% (2014) Number of jobs: 2,581,800 (2014) Similar professions: Receptionist, Cashier, Insurance Agent,
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Customer Service Rep Employees
Self-employed April 2013 - Present
Customer Service Rep June 2003 - Present
Education
Shorter University-College of Adult & Professional Programs
Master of Arts (M.A.), Leadership
Gold Canyon Candles February 2013 - Present
CUSTOMER SERVICE REP November 2010 - April 2011
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Retail, Sales Management, Account Management, Inventory Management, Direct Sales, Merchandising, Customer Satisfaction, Social Media, Time Management
Education
chandler gilbert community college 2009 — 2012
monrovia high school 1985 — 1989
ged
Gateway Community College
Mesa Community College
Northern Arizona University
Club Glove April 2015 - Present
Customer Service Rep February 2014 - April 2015
Roger dunn golf shops September 2010 - February 2014
Skills
Customer Service, Microsoft Office, Inventory Management, Sales, Team Leadership, Inventory Control, Windows, Troubleshooting, Management, Sports Marketing
Education
California State University-Long Beach
Bachelor's degree, Communication and Media Studies
Hotel Indigo Atlanta Airport College Park April 2013 - September 2013
Target June 2008 - October 2009
Springhill Suites by Marriott Atlanta Buckhead February 2007 - September 2008
Holiday Inn Hotel & Suites May 2006 - February 2007
Universal Studios July 2005 - November 2005
Walt Disney World January 2005 - July 2005
Pet Counselor May 2004 - January 2005
Customer Service Rep January 2000 - March 2001
Skills
Customer Service, Front Office, Staff Supervision, Supervisory Experience, Retail, Customer Satisfaction, Sales, Social Media, Training, Team Leadership, Time Management, Hospitality Management, Hotels, Data Entry, Team Building, PowerPoint, Microsoft Excel, Cashiering, Account Management, Budgets, Hospitality Industry, Store Management, Employee Training, Marketing, Banking, Inventory Management, Guest Service Management, Restaurants, Leadership, Selling, Hospitality, Microsoft Word, Food Service, Management, Public Relations, Process Scheduler, Outlook, Windows, Food & Beverage, Access, Social Media Marketing, Coaching, Recruiting, Facebook, Tourism, Event Management, Microsoft Office, Public Speaking, Social Networking, Food
Education
Le Cordon Bleu College of Culinary Arts-Atlanta 2009 — 2012
Associates in Occupational Science, Culinary Arts
Valencia College 2000 — 2003
Associate of Arts, General Studies
Colonial Adult Education Center 2000 — 2000
G.E.D
Georgia Perimeter College
Associate's Degree, Foreign Languages, Literatures, and Linguistics
Young Living Essential Oils Independent Distributor June 2015 - Present
Service Refrigeration Company October 2009 - January 2010
Standard Mechanical Systems August 2008 - September 2009
Polk Mechanical June 2007 - August 2008
Goodman Manufacturing Company August 2006 - June 2007
Customer Service Rep February 2004 - August 2006
Goodman Manufacturing January 2003 - February 2004
Tomball Regional Hospital January 2001 - January 2002
Tomball Regional Hospital January 2000 - January 2001
DDC INC January 1999 - January 2000
Skills
Customer Service, Data Entry, Invoicing, Microsoft Excel, Microsoft Office, Payroll, Process Scheduler
Education
Brenham High School 1997 — 1999
Diploma
The University of Texas at El Paso
Pre-Nursing
Waubonsee Community College
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Tyler Junior College
Nursing, Registered Nurse
Target Corporation July 2014 - Present
Xerox September 2012 - November 2012
Xerox September 2012 - November 2012
Liberty Tax Service January 2012 - April 2012
Mantel January 2012 - April 2012
Tidewater Community College July 2011 - November 2011
Headway Office Staffing March 2008 - September 2008
customer service rep February 2006 - February 2007
Bank of America April 2005 - January 2006
Absolute Collection Services July 2001 - April 2005
Skills
Payroll, Call Centers, Accounts Receivable, Human Resources, Microsoft Excel, Applicant Tracking..., Recruiting, Team Building, Time Management, Talent Acquisition
Education
Tidewater Community College 2008 — 2014
business
Tidewater Community College
Melaleuca December 2012 - Present
Amazon August 2010 - Present
Amazon Warehouse August 2010 - January 2013
Zarvos Coaching & Consulting 2010 - 2013
Customer Service Rep June 2010 - August 2010
Career Training Concept Inc. July 2008 - May 2010
Indiana Army National Guard 1983 - 2007
Skills
Security Clearance, Army, Military Experience, Military, Team Building, Customer Service, Leadership Development, Military Operations, Leadership, Government, Public Speaking, DoD, Recruiting, Team Leadership, Strategic Planning, Logistics, Marketing, Process Improvement, Time Management, Training, Business Planning, Microsoft Excel, Program Management, Administration, Microsoft Word, Operations Management
Education
Zarvos Leadership Community 2010 — 2012
Servent Leadership
Oakland City University 2005 — 2007
Bachelor of Science Degree, Organizational Management
Midea America Corp April 2011 - Present
Midea America Corp April 2011 - January 2014
Customer Service Rep January 2011 - March 2011
Romano's Macaroni Grill January 2009 - January 2011
County College of Morris August 2006 - August 2008
Skills
Microsoft Office, Microsoft Excel, Event Planning, PowerPoint, Microsoft Word, Time Management, Social Networking, Customer Service, Outlook, Teamwork, Social Media, Photoshop, Sales, Social Media Marketing, Event Management, Public Speaking, Team Building, Public Relations, Management, Data Entry, Recruiting
Education
Montclair State University 2010 — 2011
of; Bachelors of the Arts, Humanities and Social Science; Psychology; and Sciences
Rutgers University-New Brunswick 2009 — 2010
County College of Morris 2006 — 2008
Liberal Arts
The Home Depot March 2013 - Present
Customer Service Rep 2009 - 2010
Skills
Telecommunications, Wireless, GSM, VoIP, IP, 3G, Telephony, Ethernet, UMTS, LTE, Call Centers, SDH, Fiber Optics, Transmission, CDMA
Education
Chattahoochee Technical College
South Cobb
South Cobb High
Westwood College-Atlanta Midtown
ADESA San Diego January 2006 - Present
ADESA San Diego January 2006 - April 2014
ADESA January 2006 - April 2014
SIN Nightclub 2009 - 2010
Customer Service Rep November 2007 - December 2007
Kids Foot Locker May 2003 - January 2006
Skills
Automotive, Automobile, Customer Satisfaction, Vehicles, Profit, Sales Management, Inventory Management, Customer Service, Sales Process, Account Management, New Business Development, Sales, Negotiation, Team Building, Fleet Management, Sales Operations, Marketing, Customer Retention, Operations Management, Strategic Planning, Management, Retail, Selling, Time Management, Purchasing
Education
San Diego Mesa College 2012 — 2014
Bachelor of Business Administration (BBA), Business Administration and Management, General
Southwestern Community College 2006 — 2012
California State University-Sacramento 2005 — 2006
Business Administration and Management, General
Customer Service Rep November 2010 - Present
versePHOTOGRAPHY January 2007 - Present
US Military Teen Summit Center September 2006 - October 2010
Providence Northeast Hospital September 2005 - September 2006
Skills
Photography, Portraits, Weddings, Art, Wedding Photography, Customer Service, Portrait Photography
Education
Clemson University
Physical Therapy
South University
Graphic Design
Rural Sourcing, Inc. October 2014 - Present
ADP January 2014 - October 2014
Augusta State University January 2010 - 2013
Customer Service Rep June 2007 - December 2010
Skills
Access, Wireless Networking, Customer Service, Windows, Networking, HTML, Microsoft Office, SQL, Visio, C++, Microsoft Word, Troubleshooting, TCP/IP, OS X, Network Administration, Active Directory, Cyber Security, Taekwondo, Quality Assurance, Functional Testing, Use Case Analysis
Education
Georgia Regents University 2011 — 2013
Bachelor of Business Administration (BBA), Management Information Systems
Augusta Technical College 2007 — 2010
Associate's degree, Networking Specialist
Augusta Technical College 2007 — 2010
Associate's degree, Microcomputer Specialist
Cargill July 1993 - Present
Customer Service Rep July 1993 - June 2011
Skills
Management, Microsoft Office, Process Improvement, Leadership, Sales, Supply Chain, Continuous Improvement, Team Building, Microsoft Word, Data Entry, Microsoft Excel, Freight, NAFTA, Quality Assurance, Logistics Management, Team Management, Collaborative Problem..., USDA, NIS, IBM AS/400
Education
Blinn College 1994 — 1996
Giddings High School 1989 — 1993
Customer Service Rep October 2013 - Present
Republic May 2005 - February 2007
Skills
Microsoft Office, Microsoft Word, Data Entry, Microsoft Excel, Creative Writing, Social Media, PowerPoint, Outlook, Editing, Software Documentation, Blogging, Telephone Skills, Customer Satisfaction, Social Networking
Education
Indiana University-Purdue University at Indianapolis
Ongoing, Educational Psychology
Twenty Nine Palms, CA
Miami-Dade Police Department June 2000 - Present
Nursing Home Reimbursement Manager January 1995 - February 2000
Customer Service Rep June 1986 - December 1994
Skills
Criminal Investigations, Investigation, Law Enforcement...
Education
St. Thomas University 1998 — 2000
Bachelor of Organizational Leadership
Miami Dade Co 1977 — 1981
Associate of Arts (AA), Accounting
Pathways Professional Counseling September 2012 - Present
Customer Service Rep August 2011 - September 2012
Skills
Employee Relations, Human Resources, Performance Management, HR Policies, Employee Engagement, Private insurance..., Auditing client charts
Education
University of Central Oklahoma 2005 — 2010
Psychology
Electric Pump August 2012 - Present
Windstream Communications January 2010 - January 2012
Customer Service Rep January 2006 - January 2010
Greater Iowa Credit Union January 2005 - January 2006
JOHN DEERE COMMUNITY CREDIT UNION January 2002 - January 2005
Metco Credit Union January 1998 - January 2002
Skills
Data Entry, Customer Service, Collections, Sales, Problem Solving, Quality Assurance
Education
Kirkwood Community College 1999 — 2000
General Education Requirements
Jefferson High School 1995 — 1999
High School
National Restaurant Association April 2015 - Present
Starbucks February 2013 - Present
customer service Rep 2012 - 2012
Skills
Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Leadership, Time Management, Sales, Social Media, Public Speaking, Management
Education
Boston University 2003 — 2007
Bachelor's Degree, Computer Science
customer service rep June 2006 - Present
Skills
Sales, Customer Service, Customer Satisfaction, Team Building
Education
Miami Dade College
Accounting and Business/Management
AAA Hoosier Motor Club- BMV September 2011 - September 2012
AAA Hoosier Motor Club 2011 - 2012
BMV / License Branch September 2007 - September 2011
Customer service rep September 2007 - August 2011
Walmart Department Store September 2006 - September 2007
Education
Arlington- High School
Ivy Tech Community College
degree, business administration