Customer Service Representative
Industry: Occupation
DescriptionCustomer service representatives, customer service advisors, or customer service associates interact with customers to handle complaints, process orders, and provide information about an organization’s products and services. Qualifications include good communication, problem-solving, and computer skills. Median pay (annual): 31,720 USD (2015) Median pay (hourly): 15.25 USD (2015) Entry level education: High school diploma or equivalent Projected 10-year growth: 10% (2014) Number of jobs: 2,581,800 (2014) Similar professions: Cashier, Receptionist, Insurance Agent,
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Customer Service Representative Employees
Bright Power, Inc. June 2015 - Present
Outdoor Learning Academy May 2013 - December 2014
YMCA of Greater New York February 2012 - May 2013
Barnes & Noble October 2011 - January 2012
YMCA of Greater New York June 2011 - August 2011
Sports and Arts in Schools Foundation March 2011 - June 2011
Customer Service Representative April 2010 - May 2011
Skills
Public Speaking, Social Media, Editing, PowerPoint, Team Building, Teaching, JavaScript, Node.js, MongoDB, CSS, Bootstrap, Mocha, AngularJS, Meteor, Agile Methodologies, Jade, jQuery, Underscore.js, Github, Heroku, Research, Community Outreach, HTML, AJAX, Cloud Applications, Object Oriented Design, Responsive Web Design, Front-end Development, Back-end Development, Front-end Design, PhoneGap, Functional Programming, Scrum, MEAN Stack, Unit Testing, GruntJS, JSON, Test Driven Development
Education
RefactorU
Web Application Development Bootcamp, Computer Programming, N/A
Stony Brook University 2005 — 2009
Bachelor's Degree, History & Pre-Med
Wake Up Now May 2014 - Present
Aims Community College August 2013 - Present
Free speech activist, youth, pre (in the very beginning of political science) and advocate. August 2013 - Present
Customer service representative November 2012 - Present
Target mobile May 2013 - October 2013
CC LLC June 2011 - December 2012
StarTek March 2011 - July 2011
Skills
Blogging, Telecommunications, Project Management, Customer Service, Microsoft Office, Team Leadership, Wireless, Sales Management, VoIP, Product Management, Strategic Planning, Account Management, New Business Development, Management, Business Strategy, Microsoft Excel, Program Management, Mobile Devices, Change Management, IP, Business Planning, Call Centers, Sales, Time Management, Advertising, Public Relations, Troubleshooting, Customer Experience, Training, Direct Sales, Social Networking, Team Building, B2B, Sales Process, Business Development, Retail, Coaching, Inventory Management, Microsoft Word, Leadership Development, Teamwork, Employee Training, Technical Support, Entrepreneurship, Social Media Marketing, Interviews, Cold Calling, Telephone Skills, Purchasing, Recruiting
Education
Aims Community College 2013 — 2016
Human Services, Human Services, General
Associate of Art 2014 — 2015
Associate's degree, Pre-Law Studies
Front Range Community College 2003 — 2004
Associate of Arts (A.A.), Journalism (in progress)
St. Vrain Valley School District 2000 — 2003
High School Diploma, High School/Secondary Diplomas and Certificates
Cherokee Creek Boys School December 2014 - Present
Self Employeed August 2013 - Present
Cherokee Creek Boys School April 2014 - December 2014
Cherokee Creek Boys School August 2013 - April 2014
Standard Register September 2012 - July 2013
Standard Register June 2006 - September 2012
Customer Service Representative November 2005 - June 2006
Jerry White's Pharmacy 2001 - 2004
Skills
InDesign, Adobe Illustrator, Adobe Photoshop, Adobe InDesign, QuarkXPress, Final Cut Pro, Avid Xpress, Microsoft Office, Pro Presenter, Keynote, Constant Contact, Illustrator, Photoshop, Illustration
Education
Emmanuel College 2000 — 2004
Bachelor of Science in Communications, Communications
Stephens County High School 1995 — 1999
Diploma, General
Scotiabank March 2015 - Present
TD Canada Trust December 2011 - January 2015
TD Canada Trust October 2009 - December 2011
TD Canada Trust June 2007 - October 2009
TD Canada Trust April 2005 - June 2007
Customer Service Representative September 2004 - April 2005
Research House June 2001 - September 2004
Skills
Residential Mortgages, Retirement Planning, Investing, Credit, Loans, Banking, Mutual Funds, Relationship Management, Small Business Lending, Consumer Lending, Refinance, Financial Advisory, High Net Worth..., Home Equity Lines of..., Branch Banking, Branch Management, Retail Banking, Mortgage Lending, Investments, Wealth Management, Credit Cards, Lines Of Credit, Credit Analysis, Financial Services, Management, Finance, Leadership, Customer Service, Sales
Education
Ryerson University 1999 — 2009
Bachelor of Commerce (B.Com.), Finance, General
Unitron October 2013 - Present
Customer Service Representative January 2011 - October 2013
Unitron November 2010 - January 2011
Unitron September 2010 - November 2010
Coordinated Business Systems December 2009 - July 2010
American Financial Marketing January 2009 - April 2009
Green Horizons June 2006 - August 2008
Skills
Marketing, Social Media, Customer Service, Microsoft Office, Sales, Leadership, Time Management, Event Planning, Marketing Strategy, Marketing Communications
Education
Bethel University 2005 — 2009
BA, Marketing, Leadership Studies
Lowe's Home Improvement February 2013 - Present
Arise January 2011 - January 2012
Arise Virtual Solutions Inc. 2011 - 2012
Customer Service Representative October 2010 - November 2011
Sitel January 2010 - January 2011
Hardees January 2008 - January 2010
Skills
Solid computer skills, Excellent customer..., Patient, Hardworking, Fast learner, Knowledge of Microsoft..., Knowledge of Medisoft, Knowledge of Medical..., Knowledge of Medical..., Customer Service, Invoicing, Medical Billing, Technical Support, Telephone Skills, Filing, 10 Key
Education
Allen School-Brooklyn 2012 — 2013
Medical Billing and Coding
EMT Training
East Mississippi Community College
Nestlé Nespresso S.A. 2008 - Present
Customer Service Representative February 2007 - May 2008
Skills
Customer Service, Account Management, B2B, Management, Cognos, Employee Training, Team Leadership, Reports, Sales Operations, French, P&L Management, Budgets, Inventory Management, FMCG, Cross-functional Team..., Sales Management
Education
Keller Graduate School of Management of DeVry University 2009 — 2011
MBA
St. John's University 2001 — 2005
Bachelor's degree
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas July 2013 - Present
Metlife July 2012 - July 2013
Avis Budget Group EMEA November 2011 - July 2012
U.S. Cellular April 2009 - August 2009
Capital One Auto Finance November 2006 - April 2009
Customer Service Representative August 2004 - February 2006
Receptionist June 2003 - September 2003
Secretary August 2001 - May 2002
Customer Service Representative April 1999 - May 2000
Skills
Invoicing, Data Entry, Insurance, Negotiation, Call Centers, Troubleshooting, Technical Support, Customer Service
Education
Tulsa Community College
Associate Degree, Business Administration
The Art Institute of Vancouver November 2012 - Present
The Bread Garden / BG Urban Cafe December 2012 - October 2013
West Pacific Consulting Group July 2011 - December 2011
Corus Entertainment November 2009 - July 2011
Customer Service Representative March 2005 - October 2009
CTV May 2009 - September 2009
Skills
Recruiting, Business Analysis, Interviews, Television, Editing, Event Planning, CRM, Public Speaking, Radio Broadcasting, Integrated Marketing, Sales, Networking, Leadership, Quality Assurance, Research, Marketing Communications, Radio, Policy, Producing, Social Media, Social Networking, Management, Marketing, Social Media Marketing, Time Management, Training, Human Resources, Event Management, Public Relations
Education
British Columbia Institute of Technology 2008 — 2010
Diploma, Broadcast Communications
Kwantlen Polytechnic University 2002 — 2004
Business Administration and Management, General
Glacier National Park May 2012 - Present
where ever I'm vacationing or visiting September 2008 - Present
Glacier Park Lodge January 2013 - 2013
customer service representative October 1989 - September 2008
Skills
apprentice chef, Intenders Circle, Art, Painting, Collage, Contemporary Art, Fine Art, Event Planning, Social Media, Mixed Media, Craft
Education
American Academy of Art
NON CREDITED, life drawing
Notre Dame High School for Girls
Customer Service Representative November 2013 - Present
Hatboro-Horsham School District September 1995 - Present
W. Atlee Burpee January 2007 - June 2011
Elliston, Inc. September 1985 - June 1988
Skills
Administrative Work, Customer Service, Data Entry, Executive Support, Elementary Education, Time Management, Classroom, Teamwork, Microsoft Word, Computers, Motivated self-starter, Highly Ambitious, Communication Skills, Highly responsible, Quick Thinker, Copying, Fax, Administrative..., Problem Solving, Communication, Filing, Microsoft Office, Microsoft Excel, Confidentiality, Sales, Determination to Succeed, Friendly Personality, Laminating, Leadership, Respect, Secretarial Skills, Receptionist Duties, Phone Etiquette, Courtesy
Education
Montgomery County Community College 2002 — 2007
Nursing
Archbishop Wood High School 1979 — 1983
Diplopma
West Edmonton Mall Security August 2012 - May 2014
Healthcare Solutions January 2011 - August 2012
Jacob June 2008 - August 2010
Customer Service Representative June 2008 - August 2010
Education
NorQuest College 2010 — 2011
First Year Completed, Licensed Practical/Vocational Nurse Training
M.E.LaZerte 2005 — 2008
High School, International Baccalaureate Certificate, Honors
Comprehensive Community Action Program April 2008 - Present
FSRI September 2005 - April 2008
Customer service Representative May 2004 - June 2005
Skills
Case Management..., Fluent Spanish &..., Social Services, Case Management, Crisis Intervention, Community Outreach, Mental Health, Nonprofits, Motivational..., Youth Development, Child Welfare, Adolescents, Community Development, Fundraising
Education
University of Rhode Island 2006 — 2008
Bachelor's degree, Human Development and Family Studies, General
CCRI 2002 — 2006
Associate's degree, Human Services, General
Sikorsky Aircraft March 2013 - Present
Helicopter Support Inc January 2010 - Present
Helicopter Support Inc October 2008 - December 2009
Customer Service Representative October 2007 - October 2008
Skills
Military, Aerospace, Procurement, Aircraft, Negotiation, Technical Writing, Avionics, Government, Leadership, Defense, Helicopters, Aviation, Program Management, Aircraft Maintenance, CRM
Education
University of New Haven 2014 — 2016
Master of Business Administration (MBA) International Business Concentration
State University of New York College at Brockport 2000 — 2005
BS, Sociology, Philosophy, Political Science
Young's Medical Equipment March 2013 - Present
Customer Service Representative April 2008 - August 2014
Landauer Metropolitan October 2008 - August 2011
Medical Associates of the Lehigh Valley 2006 - 2008
Skills
Durable Medical..., Health Insurance, Medicare, Communication, Patient Education, Customer Retention, Customer Service, Customer Satisfaction, Medical Terminology, HIPAA, Managed Care
Education
Lehigh Carbon Community College 1997 — 2000
Associate of Arts and Sciences (A.A.S.), Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Cedar Crest College 1989 — 1993
Bachelor's Degree, Science Education
Logisticare Solutions January 2014 - Present
White Castle February 2005 - January 2014
Customer Service Representative April 2007 - August 2007
Domino’s Pizza December 2002 - September 2004
Skills
Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Customer Service, Research, Social Media, Time Management, Public Speaking, Teamwork, Data Analysis, Access, Critical Thinking, Social Networking
Education
University of Michigan-Dearborn 2012 — 2015
Bachelor of Arts (B.A.), General Studies/Health Adm Minor, Health Policies/Communications
Henry Ford Community College 2005 — 2010
Associates Degree, General Studies, Certificate of Achievement of a Medical Receptionist May 2010
Salespeak January 2015 - Present
Mobilezapp Apps, Inc. April 2012 - July 2012
Customer Service Representative September 2011 - January 2012
Microsoft Zune September 2010 - March 2011
MRI Depot, Inc. October 2009 - June 2010
People Support Philippines, Inc June 2006 - July 2007
Support Save Solution, Inc. October 2005 - May 2006
Markym January 2002 - October 2005
Skills
Sales, Social Networking, Marketing, Customer Service, Advertising, Lead Generation, Salesforce.com, Social Media Marketing, Online Marketing, Budgets, Entrepreneurship, Management Consulting, Online Advertising, Start-ups, Small Business, Marketing Strategy, Selling, Direct Sales, New Business Development, Strategic Planning, CRM, Admin Support, Websites & Ecommerce, Sales & Telemarketing, Business Consulting, Marketing &..., Email Marketing, Invoice Processing, Online Lead Generation, Coaching, Training, Product Marketing, Social Media, Business Development, Retail, Management, Facebook Advertising/..., Data Mining, lead generatio, B2B, Account Management, Time Management, Direct Marketing, E-commerce, Strategic Partnerships, Customer Retention, Customer Satisfaction, SEO, Leadership, Mobile Devices
Education
Far Eastern University 1997 — 1999
Bachelor of Science in Biology, Manila PH
Westminister High School 1984 — 1997
Secondary Education
Wells Fargo April 2014 - Present
Wells Fargo May 2011 - April 2014
Junior League of Sioux Falls June 2012 - May 2013
Wells Fargo April 2009 - May 2011
Customer Service Representative May 2008 - April 2009
Diversified Support Services April 2005 - December 2006
Skills
Training Facilitation, Change Management, Team Leadership, Customer Service..., Functional Training, Employee Training, Call Centers, Banking, Leadership, Public Speaking, Event Planning, Human Resources, Process Improvement, Risk Management
Education
University of Phoenix
Bachelor of Science (B.S.), Business Management
University of Phoenix
Master's degree, Organizational Management
Hewlett-Packard February 2013 - Present
Hewlett-Packard November 2010 - April 2013
Customer Service Representative October 2008 - December 2012
Morley Companies/Minacs June 2009 - May 2010
Sutherland Global March 2009 - June 2009
The Minacs Group October 2007 - June 2009
Bank One/JP Morgan Chase March 2003 - March 2006
Skills
Microsoft Office, Windows 7, Windows XP Pro, Customer Service, Training, Team Leadership, Development & delivery..., Troubleshooting, Procedure Manuals, Data Entry, Account Reconciliation, Accounts Payable, Accounts Receivable, Computer Repair, Computer Maintenance, Organized self-starter, Call Centers, Technical Support, Active Directory, Computer Hardware, Hardware, Windows XP
Education
Macomb Community College 2012 — 2015
Certificate in Information Technology Information Assurance, Information Technology Information Assurance, 3.6
Macomb Community College 2012 — 2015
Associate of Arts and Sciences (AAS), Network Security, 3.6
University of Phoenix-Metro Detroit Campus 2003 — 2015
Business Administration and Management, General, 3.4
Macomb Community College 1994 — 1997
Associate of Arts and Sciences (AAS) , Graphic Commercial Art, 3.2
MD Anderson Cancer Center June 2015 - Present
CVS Pharmacy March 2015 - May 2015
CVS Pharmacy March 2013 - February 2015
Customer Service Representative September 2009 - February 2013
Skills
Microsoft Word, Public Speaking, Microsoft Office, Customer Service, Microsoft Excel, Time Management, Research, Leadership, Teamwork, PowerPoint
Education
University of Houston 2011 — 2014
Human Nutrition & Foods B.S, Foods, Nutrition, and Wellness Studies, General
Customer Service Representative January 1982 - Present
Self Employed January 1998 - August 2007
Self Employed/Various Companies July 1992 - August 2007
Harris Hardwoods February 2004 - May 2004
Courtney Truck Service June 1991 - July 1992
Jiffy Lube April 1987 - July 1989
Skills
Automotive, Strong work ethic and..., Computer literate, Excellent verbal,..., Management, Maintenance & Repair, Welding, Mechanics, Customer Satisfaction, Inventory Management, New Business Development, Team Leadership, Project Management, Marketing, Microsoft Word, Time Management, Organizational..., Detail oriented, Adaptive team player, Creative problem solver, Seasoned in conflict..., Store maintenence..., Energetic and goal..., Employee training and..., Maintained company and..., Inventory control..., Opening/closing..., Telephone inquiries..., Retail Sales, Adobe Acrobat, Ensured customer..., Courteous demeanor, Exceptional Customer..., Customer Service...
Education
Lake Area Technical Institute 1989 — 1991
FAA A&P Mechanic Certification, Aviation Mechanics, ● 3.86 GPA
Washington Senior High 1979 — 1982
GED, Generals, ● 3.00 GPA
Starbucks August 2014 - Present
LearningRx June 2012 - Present
Community Outreach Counseling January 2014 - July 2014
Kuna School District August 2013 - January 2014
Kuna Counseling Center August 2012 - August 2013
LAS Therapy August 2007 - July 2011
Customer Service Representative December 2006 - August 2007
Newland Elementary School January 2006 - May 2007
Skills
Speech Therapy, Speech, Autism Spectrum..., Cognition, Therapists, Articulation, Developmental..., Leadership, Teamwork, Interpersonal..., Customer Service, Group Therapy, Microsoft Word, Parent Education, Rehabilitation, Oral Motor, Nonprofits
Education
California State University-Fullerton 2007 — 2011
Bachelor of Arts (B.A.), Communicative Disorders
Orange Coast College 2002 — 2007
Associate of Science (A.S.), Speech-Language Pathology Assistant
LIU Brooklyn September 2014 - Present
Broadreach Medical Resources September 2012 - July 2014
TransitCenter, Inc. January 2011 - December 2011
Customer Service Representative December 2006 - December 2010
Planned Parenthood of NY July 2005 - December 2006
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Microsoft Office (Word,..., Global Information..., Siebel, TransitChek Account..., Linkshare SynergTM
Education
LIU Brooklyn 2014 — 2016
Master of Computer Science, Computer Science, Second Term
CUNY Medgar Evers College 2001 — 2006
Bachelors of Science, Public Administration, minor Public Policy
Michigan State University Extension October 2014 - Present
Sagnaw County Governmental - MSU Extension December 2008 - September 2014
Trinity Solutions April 2008 - December 2008
Adecco June 2007 - March 2008
Customer Service Representative October 2006 - March 2007
Charter Communications May 2001 - December 2005
Saginaw Comfort Suites Hotel June 1997 - September 2000
Skills
Data Entry, Telephone Skills, Invoicing, Outlook, Technical Support, Bookkeeping, Administrative..., Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Office Management, Office Administration, Administration, PowerPoint, Access, Fax, Spreadsheets, Filing, Event Planning, Purchasing, Editing, Software Troubleshooting
Education
Davenport University 1998 — 1999
Associate's Degree, Applied Computer Technology
Saginaw Valley State University 1993 — 1996
None, Psycholgoy
SNC-Lavalin Engineers & Constructors September 2013 - Present
SNC-Lavalin Engineers & Constructors October 2012 - September 2013
Micca Paint Mississauga May 2010 - October 2012
Menalco Construction January 2006 - April 2010
Customer Service Representative October 2004 - January 2006
SHARP Electronics July 2002 - October 2004
Skills
Analysis, Microsoft Excel, Budgets, Accounting, Fixed Assets, Variance Analysis, Microsoft Office, Financial Accounting, Account Reconciliation, Financial Analysis, GAAP, Accounts Payable, External Audit, US GAAP, Forecasting, Microsoft Word, Accounts Receivable, Oracle, Software Project..., SAP, Project Planning, Project Control
Education
Alexandria University 1997 — 2001
Bachelor's degree, Accounting and Finance, 3.0
Customer Service Representative May 2015 - Present
Macy's March 2015 - May 2015
Macy's November 2013 - January 2014
Toys R Us September 2010 - January 2011
Self Employed September 2007 - June 2010
City of New York Parks & Recreation June 2007 - September 2007
Duane Reade September 2003 - January 2004
The Aids Center of Queens County January 2001 - June 2003
Youth Employment Program-York College June 2000 - September 2000
Skills
Fashion Design, Social Media Marketing, Retail Sales, Advertising, Social Media, Online Advertising, Microsoft Office, Graphic Design, Graphics Software, Social Skills, Apparel, Small Business, Internet, Mac, Office Administration, Video Editing, YouTube, Youth Work
Education
Regency Beauty Institute-Gaithersburg 2014 — 2015
1500 Hour Cosmetology Certificate, Cosmetology/Cosmetologist, General
Katharine Gibbs School 2003 — 2005
Associates of Applied Sciences, Fashion Design & Merchandising
Emory Healthcare October 2011 - Present
Perimeter Medical Associate June 2011 - July 2011
Customer Service Representative October 2009 - December 2010
Skills
Medical Terminology, Medical Billing, Medical Records, Medical Coding, HIPAA, Data Entry, Telephone Skills, Customer Service, CPT, Call Centers, Microsoft Office, Microsoft Word, Cpr Certified, Filing, Fax, Appointment Scheduling, Customer Satisfaction, Phone Etiquette, Teamwork, Clerical Skills, Microsoft Office 2007, BLS, Time Management, PowerPoint, Patient Safety, Outlook
Education
Laurus Technical Institute 2010 — 2011
Diploma, Medical Office Management/Administration
Alabama Agricultural and Mechanical University 2001 — 2005
Intern at State Street Global Advisors June 2014 - Present
Child Care January 2008 - January 2014
Customer Service Representative March 2010 - August 2012
Skills
People Skills, Organization, Due Diligence, Social Media..., Keyboard Skills, Microsoft Technologies, Computers, Social Skills, Mobile Technology, Customer Insight, Experience Working with..., Bloomberg Terminal, Management, Finance, Bloomberg, Time Management, Training, Customer Service, Public Speaking, Microsoft Excel, Social Media, PowerPoint, Leadership
Education
Providence College 2012 — 2016
Finance, Economics
Reading Memorial High School
UnitedHealth Group February 2011 - Present
Lender Processing Services, Inc. (LPS) December 2007 - February 2011
GMAC ResCap 2003 - February 2010
GMAC-RFC 2002 - 2003
GMAC-RFC 2000 - 2002
Norwest Mortgage 1996 - 1998
Customer Service Representative 1993 - 1995
Education
Minnesota State University, Moorhead
Merck 2012 - Present
Customer Service Representative September 2011 - Present
North Penn Nursing Mothers May 2011 - Present
NA May 2010 - Present
Pfizer 2009 - 2010
Pfizer 2004 - 2010
Wyeth 2004 - 2010
Indian Valley YMCA 2008 - 2008
Pfizer 2008 - 2008
Pfizer 2004 - 2005
Skills
HPLC, Mass Spectrometry, GLP, Assay Development, Analytical Chemistry, Bioanalysis, Validation, LC-MS, Chemistry, Management, Laboratory
Education
Arcadia University
Masters of Science, Health Education
Ursinus College
Bachelor of Science, Chemistry
City of Belleville July 2008 - Present
City of Belleville February 2008 - July 2008
Customer Service Representative November 2005 - February 2008
Customer Service Representative 2005 - August 2006
Southwestern Illinois College January 2001 - May 2004
Skills
Clerical Skills, Outlook, Data Entry, Testing, Office Administration, Telephone Skills, Administrative..., Wordperfect, Critical Thinking, Fax, Time Management, Microsoft Office 2007, Supervisory Skills, Customer Service, OneNote
Education
Lindenwood University 2013 — 2014
Master of Science (MS), Criminal Justice/Law Enforcement Administration
Lindenwood University 2010 — 2012
BS, Criminal Justice
Southwestern Illinois College 2002 — 2005
AAS, Paralegal
TheBestNotary.net December 2012 - Present
Customer Service Representative January 2012 - March 2012
The Healthcare Careers Program January 2010 - June 2010
Education
California State University East Bay 2008 — 2011
Bachelor's Degree, Bachelor of Science in Industrial/Organizational Psychology and Minor in Business Administration, 3.3 GPA
California State University-East Bay 2008 — 2011
Customer Service Representative June 2012 - Present
Law Office of Cawley and Bergmann June 2010 - December 2010
Bank of America October 2006 - September 2009
Education
New Jersey City University
Bachelors, Science
Nestlé Nespresso S.A. May 2012 - Present
Customer Service Representative November 2012 - December 2012
Michaels Stores, Inc. July 2011 - May 2012
National Council on Crime and Delinquency February 2012 - April 2012
The Home Depot September 2007 - August 2009
Macy's May 2007 - August 2007
Skills
Microsoft Office, Social Media, Microsoft Excel, Research, Public Speaking, Microsoft Word, Management, Teaching
Education
University of California, Berkeley 2009 — 2011
Bachelor of Arts, Music
Allan Hancock College 2007 — 2009
Associate of Arts, Transfer Studies
Mercury Insurance Group February 2010 - Present
Customer Service Representative January 2009 - December 2009
WOGL Radio Station January 2008 - May 2008
Skills
Property Damage, Claim, Property & Casualty..., Casualty, Liability, Insurance, Claim Investigation, General Insurance, Claims Handling
Education
Temple University 2004 — 2008
BTMM, Media
Temple University 2004 — 2008
Broadcasting Telecommunications and Mass Media
Minneapolis Jewish Federation 2003 - 2011
Minneapolis Jewish Federation 2001 - 2003
Minneapolis Jewish Federation 2000 - 2001
The CIT Group/Commercial Services 1991 - 1994
Customer Service Representative 1991 - 1992
Woodland Junior High School September 1989 - November 1989
St. Mary's Medical Center 1988 - 1989
The College of St. Scholastica 1986 - 1988
The College of St. Scholastica 1985 - 1985
KDAL-TV/Radio 1971 - 1972
Skills
Leadership, Nonprofits, Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word
Education
The College of St. Scholastica 1985 — 1989
Bachelor of Arts (BA), Social Sciences
RadioShack October 2012 - March 2013
RadioShack, USA October 2012 - March 2013
customer service representative October 2009 - January 2011
STi Prepaid September 2005 - April 2009
Renaissance Jaragua Hotel & Casino October 2000 - July 2004
SUPLECA CXA. Dominican Republic April 1999 - May 2000
Education
CENAPEC 1994 — 1996
High School
Universidad Autónoma de Santo Domingo
Civil Engineering
Universidad Evangelica Nacional
Maryland State Police November 2010 - Present
Maryland Public Service Commission April 2006 - August 2009
Customer Service Representative September 2005 - April 2006
Skills
Microsoft Excel, Databases, Background Checks, Public Speaking, Evidence, Customer Service
Education
University of Baltimore 2007 — 2012
Bachelor of Arts (B.A.), General Studies
Anne Arundel Community College 2004 — 2009
A.A.S., Hotel, Motel, and Restaurant Management, Culinary Arts
Thermo Fisher Scientific July 2014 - Present
Thermo Fisher Scientific June 1996 - Present
Thermo Fisher Scientific September 2001 - October 2009
Team Leader October 1998 - September 2001
Customer Service Representative June 1996 - October 1998
ATLANTA ATTACHMENT COMPANY January 1994 - April 1996
Atlanta Attachment Company January 1992 - January 1994
Skills
US Export Compliance, DGD Transportation..., Fully bilingual English..., Letters of Credit, Solid computer skills, Problem Solving, Analytical Skills, Leadership, Logistics, Training
Education
Mercer University 1986 — 1990
Bachelor of Arts, Psychology
Customer Service Representative May 2014 - August 2015
Advantage Sales & Marketing July 2012 - May 2014
Fifth Third Bank April 2011 - July 2012
TEM Concepts September 2009 - May 2010
Charter Communications March 2009 - August 2009
Circuit City October 2004 - March 2009
Skills
Customer Service, Sales, Windows, Microsoft Word, Microsoft Excel, Retail, Banking, Call Center, Supply Chain, Customer Experience, Customer Retention, Data Entry, Inventory Management, Outlook, Retail Sales, Time Management, Teamwork
Education
Lansing Community College 2004 — 2007
Customer Service Representative Certified Personal Trainer24 Hour FitnessJanuary 2013 - January 2014
Richardson Independent School District 2007 - 2011
University of Texas at Dallas March 2002 - May 2007
Skills
Great communications..., Teamwork, Great Customer Service..., Professional Demeanor, NASM Certified Personal..., Instructs others..., Accounts Payable, Accounting Applications, Computer Proficiency, Highly detail oriented, Invoicing, Nonprofits, Spreadsheets
Education
Lynchburg College
customer service representative 2011 - Present
d&w bodega September 2013 - November 2013
Skills
Customer Service
Education
Essex County College 2013 — 2015
Associate's Degree, Biology/Biological Sciences, General, N/A
newark central high school 2009 — 2013
High School, Basic Skills and Developmental/Remedial Education, 2.5
Scottsdale Medical Center September 2014 - Present
Arizona Pain Specialists February 2011 - September 2014
Customer Service Representative November 2009 - February 2011
TRW July 2001 - September 2008
Skills
Process Improvement, Financial Reporting, Medical Terminology, Access, Accounting, Account Reconciliation, Visio, Microsoft Office, Microsoft Excel, Records Management, Budget Monitoring
Education
Carrington College-Mesa 2009 — 2010
Medical Billing and Coding, Certificate of IEP Completion Program
University of Phoenix 1997 — 1999
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Customer Service Representative September 2014 - Present
Columbia Bank New Jersey June 2013 - August 2014
Solid Rock Baptist Church September 2008 - June 2014
PNC January 2005 - August 2008
Marshalls Distribution Ctr September 2004 - December 2004
Skills
Microsoft Office, Public Speaking, Customer Service, Social Media, Event Planning, PowerPoint, Microsoft Excel, Microsoft Word, Research, Management
Education
Stockton University 2006 — 2008
Bachelor’s Degree, Communication and Media Studies
Rowan College at Burlington County 2004 — 2006
Associate’s Degree, Liberal Arts
Memorial Sloan Kettering Cancer Center July 2014 - Present
Winthrop-University Hospital December 2011 - July 2014
Customer Service Representative January 2006 - January 2010
Liberty Mutual Insurance January 2003 - October 2005
Skills
Patient Safety, Patient Education, Patient Advocacy, EKG, Telemetry..., Nursing, BLS, Critical Care, Medical/Surgical, Inpatient, Hospitals, ICU, Telemetry, Nursing Education, Medication...
Education
The College of New Rochelle 2010 — 2013
BSN, Registered Nursing/Registered Nurse
City University of New York City College 2003 — 2005
Bachelor of Science (BS), Business Administration
White Oak School October 2012 - November 2012
WorkSmart Merchandising June 2012 - July 2012
White Oak School 2012 - 2012
White Oak School September 2011 - November 2011
White Oak School March 2011 - May 2011
Essel Propack- November 2006 - December 2006
Customer Service Representative November 2005 - September 2006
Immediate Care, Inc June 2005 - August 2005
DimOnOff inc August 2001 - March 2004
Skills
Educational Leadership, Teaching, Lesson Planning, Curriculum Development, Curriculum Design
Education
Liberty University
Bachelor of Science, Education
National College of Business & Technology
Associate of Science, Medical Assisting/Administration of Business
George Washington High School
Diploma
University of South Florida August 2014 - Present
Heavenly Jayes Catering 2009 - April 2014
Toufayan Bakery January 2011 - December 2012
A-1 Temps 2010 - 2011
MLK Boys and Girls Club February 2006 - September 2009
Customer Service Representative January 2005 - June 2006
Walmart October 2004 - March 2006
Carmike Cinemas September 2001 - October 2004
Skills
Leadership, Mentoring, Healthcare, Medical Terminology, Teamwork, Microsoft Word, Microsoft Office, PowerPoint, Event Planning, Customer Service
Education
University of South Florida 2013 — 2015
Bachelor of Science (B.S.), Adult and Community Services, Applied Behavioral Analysis
Hillsborough Community College 2010 — 2013
Associates in Arts, Liberal Arts
Plant City High School 1998 — 2001
High School Diploma, High School Diploma
Customer Service Representative October 2014 - Present
Amazon June 2015 - August 2015
Skills
SQL, Java, C++, HTML, Computer Science, Databases, Data Analysis, Football, Microsoft Excel, C, Web Development
Education
University of Southern California 2014 — 2016
Master's Degree, Computer Science
D. J. Sanghvi College of Engineering, Mumbai 2011 — 2014
Bachelor's of Engineering, Information Technology
Thakur Polytechnic 2008 — 2011
Diploma, Information Technology
Movie Exchange March 2011 - March 2015
Blanks Photography July 2009 - May 2011
Best Buy March 2008 - July 2009
Customer Service Representative October 2007 - January 2008
Tootn Totum Car Care Center June 2007 - October 2007
Regal Cinemas Corporation July 2002 - June 2007
Education
Amarillo College
Business Management
Palo Duro High School 2001 — 2004
High School, General Studies