Cyber City Teleservices
Industry: Company
DescriptionFounded: 1999 Parent organization: iQor
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Cyber City Teleservices Employees
Employee
Years
Job
Industry
Karen Joy Vega Karen Joy Vega's Cyber City Teleservices Experience October 2007 - June 2008
Job Customer Support
Industry Financial Services
Experience
TransUnion September 2015 - Present
TransUnion May 2014 - September 2015
Teleperformance January 2011 - June 2012
Teleperformance June 2008 - December 2010
Cyber City Teleservices October 2007 - June 2008
Pizza Hut June 2005 - May 2006
Skills
Customer Satisfaction, Call Centers, Customer Service, Quality Assurance, Credit Cards, Interpersonal Skill, Communication Skills, Close Attention to..., Cash Handling Experience, Flexible to Change, Computer Proficiency, Telecommunications, Microsoft Office, Customer Experience
Education
University of Southeastern Philippines 2002 — 2007
Bachelor of Science (B.S.), Electrical, Electronics and Communications Engineering
Notre Dame of Kidapawan College 1997 — 2001
High School, High School/Secondary Diplomas and Certificates
TransUnion September 2015 - Present
TransUnion May 2014 - September 2015
Teleperformance January 2011 - June 2012
Teleperformance June 2008 - December 2010
Cyber City Teleservices October 2007 - June 2008
Pizza Hut June 2005 - May 2006
Skills
Customer Satisfaction, Call Centers, Customer Service, Quality Assurance, Credit Cards, Interpersonal Skill, Communication Skills, Close Attention to..., Cash Handling Experience, Flexible to Change, Computer Proficiency, Telecommunications, Microsoft Office, Customer Experience
Education
University of Southeastern Philippines 2002 — 2007
Bachelor of Science (B.S.), Electrical, Electronics and Communications Engineering
Notre Dame of Kidapawan College 1997 — 2001
High School, High School/Secondary Diplomas and Certificates
Maribel DeLeon Maribel DeLeon's Cyber City Teleservices Experience January 2004 - December 2012
Job VP, Client Project Management
Industry Outsourcing/Offshoring
Experience
iQor January 2013 - Present
Cyber City Teleservices January 2004 - December 2012
Cyber City Teleservices December 2001 - March 2004
Voyant Corporation October 2000 - October 2001
Skills
Call Center, Workforce Management, Contact Management, Contact Centers, Call Center Development, Call Centers, Vendor Management, BPO, Telemarketing, Outsourcing, Offshoring, CRM, Customer Experience, Inbound Marketing, Management, Customer Satisfaction, Leadership, Operations Management, Process Improvement
Education
Felician College 1990 — 1994
BS, History
iQor January 2013 - Present
Cyber City Teleservices January 2004 - December 2012
Cyber City Teleservices December 2001 - March 2004
Voyant Corporation October 2000 - October 2001
Skills
Call Center, Workforce Management, Contact Management, Contact Centers, Call Center Development, Call Centers, Vendor Management, BPO, Telemarketing, Outsourcing, Offshoring, CRM, Customer Experience, Inbound Marketing, Management, Customer Satisfaction, Leadership, Operations Management, Process Improvement
Education
Felician College 1990 — 1994
BS, History
Jeffrey Ayes Jeffrey Ayes's Cyber City Teleservices Experience 2001 - 2001
Job Chief Operating Officer at The Childsmiles Group, LLC.
Industry Health, Wellness and Fitness
Experience
The Childsmiles Group, LLC. June 2013 - Present
JSA Consulting Group, LLC January 2011 - June 2013
American Dental Concepts February 2002 - December 2010
Textbooks.com July 1999 - February 2001
Cyber City Teleservices 2001 - 2001
Lew Magram Ltd July 1985 - February 1999
Hoffritz For Cutlery 1976 - 1985
Skills
Web Project Management, Operations Management, Executive Management, Healthcare, Team Building, Change Management, E-commerce, Forecasting, Internet, Logistics, Outsourcing, Strategic Planning, Customer Service
Education
University of Hartford 1972 — 1976
BS, Marketing
The Childsmiles Group, LLC. June 2013 - Present
JSA Consulting Group, LLC January 2011 - June 2013
American Dental Concepts February 2002 - December 2010
Textbooks.com July 1999 - February 2001
Cyber City Teleservices 2001 - 2001
Lew Magram Ltd July 1985 - February 1999
Hoffritz For Cutlery 1976 - 1985
Skills
Web Project Management, Operations Management, Executive Management, Healthcare, Team Building, Change Management, E-commerce, Forecasting, Internet, Logistics, Outsourcing, Strategic Planning, Customer Service
Education
University of Hartford 1972 — 1976
BS, Marketing
Nevada Menor Nevada Menor's Cyber City Teleservices Experience June 2001 - September 2001
Job Network Database Supervisor
Industry Telecommunications
Experience
Cross River Fiber March 2015 - Present
Lightpath July 2010 - March 2015
Cablevision February 2009 - July 2010
Versacom LLC for AT&T February 2007 - December 2007
Philippine Long Distance Telephone Company September 2001 - June 2005
Cyber City Teleservices June 2001 - September 2001
ROHM LSI Design Philippines, Inc. January 2000 - June 2001
Skills
GE SmallWorld, Microsoft Street & Trips, AutoCAD, Visio, Small World, Sales, Telecommunications, VoIP, MPLS, IP, Ethernet, Network Design, Optical Fiber
Education
Pamantasan ng Lungsod ng Maynila 1994 — 1999
BS, Electronics & Communications Engineering
Cross River Fiber March 2015 - Present
Lightpath July 2010 - March 2015
Cablevision February 2009 - July 2010
Versacom LLC for AT&T February 2007 - December 2007
Philippine Long Distance Telephone Company September 2001 - June 2005
Cyber City Teleservices June 2001 - September 2001
ROHM LSI Design Philippines, Inc. January 2000 - June 2001
Skills
GE SmallWorld, Microsoft Street & Trips, AutoCAD, Visio, Small World, Sales, Telecommunications, VoIP, MPLS, IP, Ethernet, Network Design, Optical Fiber
Education
Pamantasan ng Lungsod ng Maynila 1994 — 1999
BS, Electronics & Communications Engineering
Bernie Graves Bernie Graves's Cyber City Teleservices Experience August 2011 - January 2012
Job Purchasing/Shipping Manager at Streambox, Inc.
Industry Broadcast Media
Experience
Streambox, Inc. July 2012 - Present
Oh! Boy Oberto July 2012 - January 2013
CYBER CITY TELESERVICES August 2011 - January 2012
Winalite International, LLC August 2008 - September 2011
Skills
Purchasing, Shipping, Shipping Systems, FedEx, UPS Shipping, Logistics Management, Computer Hardware, Machine Tools, Troubleshooting, Operations Management, Technical Support, Microsoft Office, Digital Video, Electrical Machines, Customer Service, Logistics
Education
North Seattle Community College 2014 — 2016
Associate's Degree, Computer Engineering
Holy Angel University 2006 — 2011
Bachelor of Science (BS), Mechanical Engineering
Chevalier School 1998 — 2006
Elementary to High School
Streambox, Inc. July 2012 - Present
Oh! Boy Oberto July 2012 - January 2013
CYBER CITY TELESERVICES August 2011 - January 2012
Winalite International, LLC August 2008 - September 2011
Skills
Purchasing, Shipping, Shipping Systems, FedEx, UPS Shipping, Logistics Management, Computer Hardware, Machine Tools, Troubleshooting, Operations Management, Technical Support, Microsoft Office, Digital Video, Electrical Machines, Customer Service, Logistics
Education
North Seattle Community College 2014 — 2016
Associate's Degree, Computer Engineering
Holy Angel University 2006 — 2011
Bachelor of Science (BS), Mechanical Engineering
Chevalier School 1998 — 2006
Elementary to High School
Jane Arbotante Jane Arbotante's Cyber City Teleservices Experience April 2007 - May 2009
Job Business Developer at Advisor.tv
Industry Internet
Experience
Meetadvisors.com September 2012 - Present
Idea2Result June 2009 - August 2012
Cyber City Teleservices April 2007 - May 2009
Skills
Operations Management, Telecommunications, Process Improvement, Call Center, Team Leadership, Project Management, Customer Service, Change Management, Management, Call Centers, Entrepreneurship, Lead Generation, Training, Leadership, Marketing, Marketing Strategy, SEO, Strategic Planning, Strategy, Recruiting, Sales, Social Media Marketing, Online Advertising
Education
Davao Doctors College 2003 — 2007
Bachelor's degree, Registered Nursing/Registered Nurse
Ateneo de Davao University 2002 — 2003
Units Earned, Chemical Engineering
Meetadvisors.com September 2012 - Present
Idea2Result June 2009 - August 2012
Cyber City Teleservices April 2007 - May 2009
Skills
Operations Management, Telecommunications, Process Improvement, Call Center, Team Leadership, Project Management, Customer Service, Change Management, Management, Call Centers, Entrepreneurship, Lead Generation, Training, Leadership, Marketing, Marketing Strategy, SEO, Strategic Planning, Strategy, Recruiting, Sales, Social Media Marketing, Online Advertising
Education
Davao Doctors College 2003 — 2007
Bachelor's degree, Registered Nursing/Registered Nurse
Ateneo de Davao University 2002 — 2003
Units Earned, Chemical Engineering
LORYLYN AQUINO-BUENAVISTA LORYLYN AQUINO-BUENAVISTA's Cyber City Teleservices Experience March 2004 - March 2012
Job At Home ( :
Industry Internet
Experience
Inovia Health 2013 - 2013
All-About-Cupcakes 2012 - 2013
Cyber City Teleservices March 2004 - March 2012
PMA Desk July 2008 - January 2010
Skills
Call Centers, SEO, Link Building, Keyword Research, Content Writing, Advertising, Inbound Marketing, CRM, BPO, Online Marketing, Brand Development, Article Marketing, Customer Service, Sales, Lead Generation, Team Management, Article Writing, Ezine, Traffic Geyser, Unique Article Wizard, Insight.ly, Basecamp, Grammarly, CopyScape, Craigslist, Facebook Marketing, Video Creation, WordPress, SBI 3.0, Content 2.0, AWeber, Pelotonics, Content Curation, Press Release, Spinner Tools
Education
Don Mariano Marcos Memorial State University 2000 — 2004
AB, Public Admnistration/Political Science
Saint Louis College -City of San Fernando 1998 — 2000
Bachelor of Science (BS), Economics
Inovia Health 2013 - 2013
All-About-Cupcakes 2012 - 2013
Cyber City Teleservices March 2004 - March 2012
PMA Desk July 2008 - January 2010
Skills
Call Centers, SEO, Link Building, Keyword Research, Content Writing, Advertising, Inbound Marketing, CRM, BPO, Online Marketing, Brand Development, Article Marketing, Customer Service, Sales, Lead Generation, Team Management, Article Writing, Ezine, Traffic Geyser, Unique Article Wizard, Insight.ly, Basecamp, Grammarly, CopyScape, Craigslist, Facebook Marketing, Video Creation, WordPress, SBI 3.0, Content 2.0, AWeber, Pelotonics, Content Curation, Press Release, Spinner Tools
Education
Don Mariano Marcos Memorial State University 2000 — 2004
AB, Public Admnistration/Political Science
Saint Louis College -City of San Fernando 1998 — 2000
Bachelor of Science (BS), Economics
Lara Mia Parmisano Lara Mia Parmisano's Cyber City Teleservices Experience January 2004 - January 2006
Job Project Coordinator at Alayan Group of Companies
Industry Consumer Services
Experience
Alayan Group of Companies February 2008 - Present
Tanzifco Company February 2008 - December 2009
HSBC ( Hong Kong Shanghai Banking Corporation ) May 2007 - November 2007
U.S March 2006 - January 2007
Cyber City Teleservices January 2004 - January 2006
Cyber City Teleservices. LTD January 2004 - January 2006
Cyber City Teleservices. LTD April 2003 - January 2004
Cyber City Teleservices. LTD February 2002 - March 2003
Bayantel Inc February 1999 - January 2002
Skills
Call Center, Customer Satisfaction, Workforce Management, Telemarketing, Customer Service, Performance Management, BPO, Process Improvement, Operations Management, Customer Retention, Contact Centers, Customer Experience, Call Centers, Management, Strategy, Team Management, Training, Time Management, Coaching, Human Resources, Analysis, Project Management, Sales, Vendor Management, Telecommunications, Team Leadership
Education
Centro Escolar University 1995 — 1999
BA Masscommunication, Broadcasting
Alayan Group of Companies February 2008 - Present
Tanzifco Company February 2008 - December 2009
HSBC ( Hong Kong Shanghai Banking Corporation ) May 2007 - November 2007
U.S March 2006 - January 2007
Cyber City Teleservices January 2004 - January 2006
Cyber City Teleservices. LTD January 2004 - January 2006
Cyber City Teleservices. LTD April 2003 - January 2004
Cyber City Teleservices. LTD February 2002 - March 2003
Bayantel Inc February 1999 - January 2002
Skills
Call Center, Customer Satisfaction, Workforce Management, Telemarketing, Customer Service, Performance Management, BPO, Process Improvement, Operations Management, Customer Retention, Contact Centers, Customer Experience, Call Centers, Management, Strategy, Team Management, Training, Time Management, Coaching, Human Resources, Analysis, Project Management, Sales, Vendor Management, Telecommunications, Team Leadership
Education
Centro Escolar University 1995 — 1999
BA Masscommunication, Broadcasting
Stacey Chando-Jennings's Cyber City Teleservices Experience May 2009 - October 2012
Job Director of Client and Employee Services at NETCAST BPO Services and Atlantic City Contact Center
Industry Outsourcing/Offshoring
Experience
NETCAST BPO Services And Atlantic City Contact Center October 2012 - Present
Cyber City Teleservices May 2009 - October 2012
Employment Plus June 2007 - April 2009
Holiday Inn Select Swedesboro August 2007 - December 2008
Holiday Inn, Runnemede May 2006 - August 2007
Boca Raton Resort 2003 - 2005
Holiday Inn Highland Beach September 2002 - May 2004
Skills
Customer Service, Recruiting
Education
Lynn University 2000 — 2004
NETCAST BPO Services And Atlantic City Contact Center October 2012 - Present
Cyber City Teleservices May 2009 - October 2012
Employment Plus June 2007 - April 2009
Holiday Inn Select Swedesboro August 2007 - December 2008
Holiday Inn, Runnemede May 2006 - August 2007
Boca Raton Resort 2003 - 2005
Holiday Inn Highland Beach September 2002 - May 2004
Skills
Customer Service, Recruiting
Education
Lynn University 2000 — 2004
Shaun Mohle Shaun Mohle's Cyber City Teleservices Experience May 2008 - September 2010
Job Associate Director Technical Support at Orchard Software
Industry Computer Software
Experience
Orchard Software January 2015 - Present
Orchard Software May 2013 - December 2014
Xerox July 2012 - April 2013
Xerox July 2011 - June 2012
Cyber City Teleservices May 2008 - September 2010
Cyber City Teleservices May 2007 - May 2008
Dell June 2006 - May 2007
Dell August 2005 - June 2006
Dell January 2005 - August 2005
Dell March 2004 - December 2004
Skills
Vendor Management, Outsourcing, CRM, Call Centers, BPO, Customer Satisfaction, Training, Leadership, Call Center, Business Process..., Service Delivery, Technical Support, Coaching, Process Improvement, Workforce Management, Multilingual, Operations Management, Team Management, Enterprise Software, IT Management, Sales, Quality Assurance, Performance Management, Customer Experience, Sales Operations, Employee Engagement, Change Management, Team Leadership, Microsoft SQL Server, T-SQL
Education
The University of Texas at Austin
Orchard Software January 2015 - Present
Orchard Software May 2013 - December 2014
Xerox July 2012 - April 2013
Xerox July 2011 - June 2012
Cyber City Teleservices May 2008 - September 2010
Cyber City Teleservices May 2007 - May 2008
Dell June 2006 - May 2007
Dell August 2005 - June 2006
Dell January 2005 - August 2005
Dell March 2004 - December 2004
Skills
Vendor Management, Outsourcing, CRM, Call Centers, BPO, Customer Satisfaction, Training, Leadership, Call Center, Business Process..., Service Delivery, Technical Support, Coaching, Process Improvement, Workforce Management, Multilingual, Operations Management, Team Management, Enterprise Software, IT Management, Sales, Quality Assurance, Performance Management, Customer Experience, Sales Operations, Employee Engagement, Change Management, Team Leadership, Microsoft SQL Server, T-SQL
Education
The University of Texas at Austin
Ralph Davis's Cyber City Teleservices Experience January 2002 - May 2013
Job MIS Director at Cyber City Teleservices Marketing, Inc.
Industry Information Technology and Services
Experience
iQor May 2013 - Present
Cyber City Teleservices January 2002 - May 2013
D2M, Inc. July 1999 - April 2001
Skills
Outsourcing, Vendor Management
Education
Lafayette College 1990 — 1994
BA, Psychology
iQor May 2013 - Present
Cyber City Teleservices January 2002 - May 2013
D2M, Inc. July 1999 - April 2001
Skills
Outsourcing, Vendor Management
Education
Lafayette College 1990 — 1994
BA, Psychology
Joseph Stechler's Cyber City Teleservices Experience 1999 - 2007
Job Founder, Senior Managing Partner at SteelCore Capital, LLP
Industry Investment Management
Experience
SteelCore Capital, LLP 2014 - Present
Cyber City Teleservices 1999 - 2007
Old Ironsides Capital 1991 - 1997
Stechler & Company, Incorporated 1984 - 1996
Odyssey Partners 1983 - 1984
Skills
Investments, Portfolio Management, Strategy, Hedge Funds, Equities, Private Equity, Entrepreneurship, Equity Research, Mutual Funds, Investment Strategies, Investment Management, Management
Education
New York University School of Law
Master of Laws (LLM), Securities Regulation Fellow
Columbia Law School
Doctor of Law (JD), Harlen Fiske Stone Scholar for "Superior Academic Achievement"
Yeshiva University
Bachelor of Arts (B.A.), Political Science, Summa Cum Laude
The Peter Stuyvesant High School
SteelCore Capital, LLP 2014 - Present
Cyber City Teleservices 1999 - 2007
Old Ironsides Capital 1991 - 1997
Stechler & Company, Incorporated 1984 - 1996
Odyssey Partners 1983 - 1984
Skills
Investments, Portfolio Management, Strategy, Hedge Funds, Equities, Private Equity, Entrepreneurship, Equity Research, Mutual Funds, Investment Strategies, Investment Management, Management
Education
New York University School of Law
Master of Laws (LLM), Securities Regulation Fellow
Columbia Law School
Doctor of Law (JD), Harlen Fiske Stone Scholar for "Superior Academic Achievement"
Yeshiva University
Bachelor of Arts (B.A.), Political Science, Summa Cum Laude
The Peter Stuyvesant High School
William Kuykendall's Cyber City Teleservices Experience March 2009 - June 2015
Job General Manager at Alorica
Industry Financial Services
Experience
Alorica September 2015 - Present
Cyber City Teleservices March 2009 - June 2015
Mercedes-Benz USA January 2008 - March 2009
GMAC ResCap January 2007 - January 2008
HSBC May 2001 - January 2007
Skills
Telecommunications, Business Strategy, Call Centers, New Business Development, Outsourcing, VoIP, Account Management, Unified Communications, Managed Services, Change Management, Business Analysis, Contact Centers, Solution Selling, Business Development, Training, Team Building, Leadership, Management, Customer Service, Operations Management, Strategy, Program Management, Vendor Management, Forecasting, Process Improvement
Education
Texas A&M University
Business Administration and Management, General
Alorica September 2015 - Present
Cyber City Teleservices March 2009 - June 2015
Mercedes-Benz USA January 2008 - March 2009
GMAC ResCap January 2007 - January 2008
HSBC May 2001 - January 2007
Skills
Telecommunications, Business Strategy, Call Centers, New Business Development, Outsourcing, VoIP, Account Management, Unified Communications, Managed Services, Change Management, Business Analysis, Contact Centers, Solution Selling, Business Development, Training, Team Building, Leadership, Management, Customer Service, Operations Management, Strategy, Program Management, Vendor Management, Forecasting, Process Improvement
Education
Texas A&M University
Business Administration and Management, General
Sarah Castronova's Cyber City Teleservices Experience September 2006 - January 2013
Job AVP Project Management iQor
Industry Telecommunications
Experience
iQor January 2013 - Present
Cyber City Teleservices September 2006 - January 2013
Props for Today August 2005 - September 2006
Skills
Call Centers, Call Routing, Outsourcing, Customer Experience, Customer Engagement, Customer Support, Telecommunications, Script-writing, Project Planning, Project Management, Process Improvement
Education
New York University 1998 — 2002
BFA, Drama and Dramatics/Theatre Arts, General
iQor January 2013 - Present
Cyber City Teleservices September 2006 - January 2013
Props for Today August 2005 - September 2006
Skills
Call Centers, Call Routing, Outsourcing, Customer Experience, Customer Engagement, Customer Support, Telecommunications, Script-writing, Project Planning, Project Management, Process Improvement
Education
New York University 1998 — 2002
BFA, Drama and Dramatics/Theatre Arts, General
Dexter Galang's Cyber City Teleservices Experience June 2003 - March 2005
Job BL Microcontrollers (MCU) at NXP Semiconductors
Industry Semiconductors
Experience
NXP Semiconductors January 2014 - Present
Code Red Technologies, Inc March 2012 - July 2013
Freelancer April 2009 - May 2012
DELL International Services April 2007 - April 2009
IBM November 2005 - January 2007
Cyber City Teleservices June 2003 - March 2005
Skills
Computer Hardware, Microsoft Office, Windows, Technical Support, Management, Customer Service, Service Delivery, Sales Operations, Operating Systems, Troubleshooting, Windows XP
Education
Angeles University Foundation 1998 — 2003
Bachelor of Science, Computer Engineering
NXP Semiconductors January 2014 - Present
Code Red Technologies, Inc March 2012 - July 2013
Freelancer April 2009 - May 2012
DELL International Services April 2007 - April 2009
IBM November 2005 - January 2007
Cyber City Teleservices June 2003 - March 2005
Skills
Computer Hardware, Microsoft Office, Windows, Technical Support, Management, Customer Service, Service Delivery, Sales Operations, Operating Systems, Troubleshooting, Windows XP
Education
Angeles University Foundation 1998 — 2003
Bachelor of Science, Computer Engineering
Jovic Guzman's Cyber City Teleservices Experience December 2006 - March 2010
Job Crew member at Trader Joe's
Industry Retail
Experience
Trader Joe's August 2011 - Present
TeleTech June 2010 - January 2011
Cyber City Teleservices December 2006 - March 2010
Skills
Microsoft Office
Education
Angeles University Foundation 2000 — 2005
Bachelor of Science (BS), Psychology
Trader Joe's August 2011 - Present
TeleTech June 2010 - January 2011
Cyber City Teleservices December 2006 - March 2010
Skills
Microsoft Office
Education
Angeles University Foundation 2000 — 2005
Bachelor of Science (BS), Psychology
Aiko Tinte's Cyber City Teleservices Experience 2011 - 2012
Job Student with a Full time Job.
Industry Retail
Experience
Hudson News February 2015 - Present
Hudson News June 2013 - February 2015
M&K enterprise August 2012 - July 2014
Cyber City Teleservices 2011 - 2012
Skills
Customer Service, Sales, Microsoft Word, Customer Experience, Call Centers, PowerPoint, Data Entry, Communication, Teamwork, Time Management, Customer Satisfaction, Documentation, Telephone Skills, Retail Sales, Team Leadership, People Skills, Leadership, Inventory Management, Retail, Merchandising
Education
Our Lady of Fatima University 2009 — 2010
Registered Nursing/Registered Nurse
CARTHEL Science Educational Foundation 2005 — 2008
Associate's degree, Registered Nursing/Registered Nurse
College of Southern Nevada
Pre-Nursing Studies
Hudson News February 2015 - Present
Hudson News June 2013 - February 2015
M&K enterprise August 2012 - July 2014
Cyber City Teleservices 2011 - 2012
Skills
Customer Service, Sales, Microsoft Word, Customer Experience, Call Centers, PowerPoint, Data Entry, Communication, Teamwork, Time Management, Customer Satisfaction, Documentation, Telephone Skills, Retail Sales, Team Leadership, People Skills, Leadership, Inventory Management, Retail, Merchandising
Education
Our Lady of Fatima University 2009 — 2010
Registered Nursing/Registered Nurse
CARTHEL Science Educational Foundation 2005 — 2008
Associate's degree, Registered Nursing/Registered Nurse
College of Southern Nevada
Pre-Nursing Studies
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY