Delaware North Companies, Inc.
Industry: Hospitality company
DescriptionDelaware North is a global food service and hospitality company headquartered in Buffalo, New York. The company also operates in the lodging, sporting, airport, gaming and entertainment industries. The company employs over 55,000 people worldwide and has over $3.2 billion in annual revenues. Headquarters: Buffalo, NY Revenue: 3.2 billion USD (2018) Number of employees: 55,000 Chief information officer: Jeff Wilkinson General counsel: William J. Hochul Jr. Subsidiaries: Patina Restaurant Group, LLC,
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Delaware North Companies, Inc. Employees
M&T Bank May 2015 - Present
Cannon Design July 2013 - May 2015
HSBC April 2012 - July 2013
FIRSTSOURCE ADVANTAGE, LLC July 2007 - November 2011
DELAWARE NORTH COMPANIES, INC March 2006 - June 2007
INGRAM MICRO INC October 2000 - March 2006
CLIENTLOGIC, Legal Department November 1999 - October 2000
Science Kit & Boreal Laboratories March 1991 - October 1999
Skills
Legal Research, Corporate Law, Process Improvement, Security, Litigation, Call Centers, Access, Management, Analysis, Microsoft Word, Outlook, Licensing, Microsoft Office, Microsoft Excel, Customer Experience, PowerPoint, Banking, Legal Documents, Auditing, Mergers & Acquisitions, Legal Writing, Human Resources, Software Documentation
Education
Hilbert College 2000 — 2005
Bachelor of Science, Paralegal Studies, 3.94
State University of New York College at Buffalo 1988 — 1990
Psychology
Delaware North Companies, Inc. 2004 - Present
Skills
Customer Service, Microsoft Office, Leadership, PowerPoint, Microsoft Word, Team Building, Microsoft Excel
Education
University of Phoenix 2012 — 2015
Bachelor of Applied Science (BASc), Business Science
University of Phoenix 2010 — 2013
Associate of Arts (AA), Business Administration and Management, General
Lumsden & McCormick, LLP August 2002 - Present
Stegmeier, Smith and Lukowski, CPA's October 1988 - July 2002
Delaware North Companies, Inc. April 1998 - October 1998
Skills
Tax, Accounting, GAAP, Financial Reporting, Financial Analysis, Tax Preparation, QuickBooks, CPA, Financial Accounting
Education
State University of New York at Buffalo
Bachelor's degree, Concentration in Accounting and Finance
Delaware North Companies October 2010 - Present
Delaware North Companies Inc August 2005 - Present
Delaware North Companies, Inc. August 2005 - November 2010
Southland Chamber of Commerce 2003 - 2005
Self-employed January 1998 - January 2002
Lincoln Mall January 1991 - January 1998
General Growth Management 1991 - 1998
MainStreet DeLand Association January 1988 - January 1991
The Rouse Company January 1986 - January 1988
Skills
Social Media, Strategic Thinking, Public Relations, Marketing Communications, Online Marketing, Project Management, Press Releases, Media Relations, Corporate Communications, Marketing Strategy, Social Media Marketing, Digital Marketing, Mobile Marketing, Marketing, Strategy, E-commerce, Facebook, Event Management, New Media, Leadership
Education
New York University 2012 — 2014
Certificate In Digital Marketing - Global, Marketing: Digital Marketing and Advertising, Certificate (GPA 3.5)
Governors State University 1999 — 2001
Masters Degree, Media Communication; public relations, new media and marketing
Iowa State University 1981 — 1985
Bachelor of Arts, Journalism, Speeach Communication & Marketing
Delaware North Companies, Inc July 2012 - Present
Aerotek April 2014 - December 2014
Uniforce Solutions/reNew Jersey Stronger June 2013 - December 2013
Inti Tour Travel November 2009 - October 2011
Skills
Microsoft Office 365, Appointment-Plus..., QuickBooks 2010, eGrants, SharePoint, QuickBooks, Microsoft Office, Microsoft Excel, Outlook, Office 365, PowerPoint, Filing, Data Entry, Social Media, Telephone Skills, Customer Satisfaction, Marketing, Lotus Notes, Time Management, Access, Human Resources, Customer Service, Recruiting, Inventory Management, Administration, Microsoft Word
Education
New Jersey City University 2007 — 2010
Bachelor, Business Management
HEI Learning Center 2012 — 2013
Certificate, Professional Office Administration
Bank of America January 2010 - Present
Bank of America August 2008 - January 2010
Bank of America November 2007 - August 2008
Delaware North Companies Inc February 2004 - February 2007
LiquidMatrix 2001 - 2004
Reciprocal 1999 - 2001
ExecuTrain September 1998 - October 1999
Skills
Visio, Excel, PowerPoint, Project Management, Leadership, E-commerce, CRM, Microsoft Excel, Banking, Business Analysis, IT Strategy, Management, Process Improvement, Strategic Planning, Strategy, Vendor Management, Risk Management
Education
State University of New York College at Brockport 1988 — 1992
Bachelors of Business Administration, Marketing
New Directions Youth & Family Services June 1996 - Present
Upstate NY Regional Minority Purchasing Council, Inc September 1995 - June 1996
Delaware North Companies, Inc October 1989 - September 1995
Skills
Notary Public, Typing, Knowledge of Microsoft..., Administrative..., Filing, Telephone Skills, Office Equipment, Travel Arrangements, Event Planning, Appointment Scheduling, Calendaring, Calendars, Confidentiality, Clerical Work, Customer Service, Copying, Microsoft Excel, Medical Transcription, Benefits Administration, Microsoft Word, PowerPoint, Mental Health, QuickBooks
Education
Bryant and Stratton College 1988 — 1990
Associates Degree, Word Processing & Secretarial
Cloud Peak Energy April 2013 - Present
Mitsubishi Electric Automation, Inc June 2011 - April 2013
HSBC Bank June 2005 - June 2011
Delaware North Companies, Inc August 1999 - June 2005
State of Arizona November 1994 - August 1999
College of Business (Arizona State University, Glendale Community College August 1989 - August 1999
Maricopa County Law Enforcement Information Systems June 1989 - November 1994
State of Arizona February 1986 - June 1989
Sequoia Pacific Systems August 1985 - February 1986
Maricopa County June 1984 - August 1985
Skills
PMP, Program Management, Vendor Management, Process Improvement, Business Analysis, Risk Management, Change Management, Project Management, Training, Management, Strategy, PMO, CRM, Budgets, Business Process..., SDLC, Human Resources, Leadership, Software Project..., Project Planning
Education
Lake Forest Graduate School of Management 2010 — 2014
Gobal MBA, Global MBA, 3.97
The George Washington University 2008 — 2008
Master's Certification, Program Management
The George Washington University 2006 — 2007
Master's Certification Project Management
Maricopa County School District 1991 — 1991
Teaching, Teaching
Arizona State University 1982 — 1984
BS, Accounting
Arizona State University 1978 — 1982
BS, Finance
Scottsdale Community College 1976 — 1980
AA, Computer Science
Linium August 2014 - Present
Global Outdoor Adventures, LLC February 2003 - Present
Inergex July 2012 - July 2014
Datatel, Inc. February 2004 - January 2011
Delaware North Companies, Inc. April 2000 - April 2003
Inacom Information Systems January 1997 - April 2000
SoftBank Services Corporation January 1995 - January 1997
Medaille College 1995 - 1996
New Horizons Computer Learning Center January 1993 - January 1995
U.S. Marine Corps 1985 - 1989
Skills
Project Management, Business Intelligence, Business Analysis, Strategic Planning, Public Speaking, Business Development, Sales, IT Service Management, Software Development, CRM, Visio, SharePoint, Security, Windows, Email, Networking, Microsoft Exchange, Microsoft SQL Server, Social Media Marketing, QR, Quality Management, Messaging, Unified Communications, Novell, Higher Education..., Technical Training, Teaching, Team Building, Team Leadership, Mobile Marketing, Scrum, Agile & Waterfall..., IT Project & Program..., Consulting, Vendor Management, Program Management, Information Technology, Virtualization, Enterprise Software, Cloud Computing, IT Management, Enterprise Architecture, Managed Services, Training, Integration, Entrepreneurship, Disaster Recovery, Business Process, Management, Leadership
Education
State University of New York Empire State College 2011 — 2012
Business, Management, and Economics - Information Systems Concentration
SUNY at Buffalo 1991 — 1996
Business Administration - Accounting & Economics
Amherst Central High School 1983 — 1984
Regents Diploma
Delaware North Companies September 2011 - Present
Delaware North Companies, Inc. December 2005 - September 2011
International Olympic Committee - Television & Marketing Services March 1998 - November 2005
Skills
Event Management, Marketing Communications, Event Planning, Promotions, Media Relations, Social Media, Press Releases, Public Relations, Social Media Marketing, Corporate Communications, Marketing Strategy, Trade Shows, Hospitality, Customer Service, Crisis Communications, Internal Communications, Strategic Communications, Integrated Marketing, Advertising, Marketing, Sponsorship
Education
Missouri State University 1987 — 1989
BS, Communications
Our Lady of Victory National Shrine and Basilica March 2010 - Present
Our Lady of Victory Homes of Charity April 2006 - March 2010
Law Firms October 1995 - April 2006
Delaware North Companies, Inc. February 1995 - June 2005
Law Offices of Paul E. Fallon 1994 - 1995
Fox & Fallon 1991 - 1994
Law Offices of James J. Michalek 1989 - 1991
Skills
Public Speaking, Event Management, Customer Service, Microsoft Excel, Research, Microsoft Office, Public Relations, Community Outreach, PowerPoint, Microsoft Word, Social Networking, Strategic Planning, Program Management, Teaching, Grant Writing, Social Media, Human Resources, Marketing, Volunteer Management, Leadership Development, Community Development, Marketing Communications, Program Development, Project Management, Team Leadership, Team Building, Higher Education, Editing, Budgets, Project Planning, Facebook, Press Releases, Leadership, Training, Outlook, Coaching
Education
University at Buffalo 1985 — 1987
BS, Legal Studies and Interdisciplinary Social Science
Hilbert College 1983 — 1985
AAS, Legal Assistance/Paralegal
Nativity of the BVM
Delaware North Companies February 2012 - Present
Delaware North Companies January 2007 - February 2012
Delaware North Companies, Inc. March 2002 - January 2007
Delaware North Companies February 1999 - March 2002
Constellation Brands October 1996 - February 1999
Birds Eye Foods January 1993 - October 1996
Xerox May 1985 - January 1993
KPMG US September 1980 - May 1985
Skills
Corporate Finance, Financial Reporting, Financial Analysis, Forecasting, Accounting, Budgets, P&L, Managerial Finance, Cash Flow, Revenue Analysis, Internal Controls, Financial Modeling
Education
State University of New York at Buffalo
Bachelor of Science (BS), Accounting
William E. Simon School of Business
Master of Business Administration (MBA), Finance
Wellington Management 2011 - 2012
Wellington Management 2009 - 2011
Wellington Management 2006 - 2008
International Data Group 2004 - 2006
CDM Smith 2003 - 2003
Delaware North Companies, Inc. 2003 - 2003
Skills
Marketing Communications, Marketing, Social Media, Competitive Analysis, CRM, Digital Marketing, Social Media Marketing, Integrated Marketing, Market Research, Event Planning, Analytics, Marketing Strategy, Financial Services, Market Analysis, Google Analytics, Email Marketing, Project Management, Investments, Project Coordination, Relationship Management, Collaboration, Proofreading, Troubleshooting, International Business, Morningstar, Microsoft Office, Online Marketing, RFP
Education
Bentley University 2001 — 2005
B.S.
Royal Melbourne Institute of Technology 2004 — 2004
Melrose High School
Linium December 2014 - Present
Inergex, Inc. November 2003 - November 2014
Appraisal.com May 2000 - October 2003
Delaware North Companies, Inc. May 1997 - May 2000
National Fuel Gas, Corp. August 1987 - July 1997
Softbank Net Solutions June 1996 - March 1997
Dataspan, Inc February 1985 - February 1987
Eaton Alexander, Inc May 1984 - February 1985
Aetna, Inc 1981 - 1983
Skills
SharePoint, Visio, Citrix, Vendor Management, SDLC, Disaster Recovery, Project Management, Leadership, Workshop Facilitation, IT Management, Cloud Computing, IT Strategy, Business Analysis, Integration, ITIL, Process Improvement, Business Intelligence, Software Documentation, Cisco Technologies, Software Project..., Business Process, Enterprise Architecture, PMP, Data Center, IT Service Management, Business Process..., Program Management, Requirements Analysis, Enterprise Software
Education
State University of New York College at Buffalo 1987 — 1989
Masters of Science, Industrial Technology
Kent State University 1977 — 1981
Bachelor's degree, Industrial Arts/Technology Education
Steubenville Catholic Central High school 1971 — 1975
U.S. Air Force Reserves - Westover Air Force Base January 2009 - November 2012
Delaware North Companies, Inc April 2008 - September 2009
U.S. Air Force Reserves - Niagara Falls, Air Force Base April 2007 - April 2009
Lockheed Martin Information Technology June 2003 - April 2008
Deployable Base Communications - Niagara Falls Air Force Base January 2000 - January 2007
Griffin Services, Inc September 1999 - June 2004
Base Communications January 1998 - January 2000
Voice Technology Group (now Intel, Inc March 1998 - September 1999
Skills
Troubleshooting, Process Improvement, Security, Team Building, Team Leadership, Data Center, Change Management, Program Management, Operations Management, Vendor Management, Customer Service, Software Documentation, DoD, ITIL, Military, Budgets, Security Clearance, Leadership, Cisco Technologies, Windows, Information Assurance, Integration, Active Directory, Management, Training
Education
Basic Communications Officer Training (BCOT) - Keesler AFB 2009 — 2009
Certificate, Information Technology Leadership Training
Academy of Military Science (now Officer Training School) 2006 — 2006
Commission, Military and Strategic Leadership
Medaille College 2004 — 2006
MBA, Business
Buffalo State College (State University of New York) 2000 — 2002
B.S, Computer Information Systems
Community College of the Air Force 1996 — 1999
A.A.S, Information Systems Technology
Grand Sierra Resort 2014 - Present
Miami Valley Gaming 2013 - 2014
Delaware North Companies Inc. March 2007 - 2013
Daw Construction Group December 2005 - March 2007
Variegate Group February 2002 - December 2005
US Army January 1996 - January 2002
Skills
Russian Language, LEED AP, PMP, Six Sigma Green Belt, Six Sigma, Russian, Procurement, Analysis
Education
Defense Language Institute
Russian Language
University of Phoenix
Masters, Business Administration
Utah State University
B.S, Sociology; Russian Language
Delaware North Companies Parks & Resorts at KSC, Inc. 2005 - Present
Jones Edmunds & Associates, Inc. 2003 - 2005
BRPH Architects – Engineers, Inc. 1998 - 2002
Delaware North Companies, Inc. 1996 - 1998
Sea World of California 1992 - 1994
Busch Entertainment Corporation 1989 - 1992
Skills
Experienced in..., Proficient at working..., Expert at attaining..., Capable of achieving..., Strong at completing..., Project Planning, Cost Control, Process Scheduler, Construction, Proposal Writing, Budgets, Project Management, Management, Engineering, Construction Management, Quality Assurance, Contract Management, Negotiation, Facilities Management, Team Building, Event Management, Strategic Planning
Education
University of Missouri - Rolla 1982 — 1984
Master of Science, Geotechnical Civil Engineering
University of Missouri-Rolla 1972 — 1976
Bachelor of Science, Civil Engineering
Goldberg Segalla March 2015 - Present
Delaware North Companies May 2013 - March 2015
Delaware North Companies, Inc. October 1998 - May 2013
Skills
Employee Training, Information Technology, Management, Teaching, Customer Service, Technical Writing, Change Management, Process Improvement, Troubleshooting, Teamwork, Active Directory, Microsoft Office, Computer Hardware, Security, Budgets, PeopleSoft, Cisco Technologies, Team Building, Wireless Mobility, Vendor Management, Software Documentation, System Administration, Leadership
Education
State University of New York at Buffalo - School of Management 2014 — 2014
Certification in Project Management, Project Management, Pass
Canisius College 2007 — 2013
Master's Degree, Elementary Education and Teaching
Canisius College 1987 — 1991
Bachelor of Arts (B.A.), English/ Political Science
Delaware North Companies, Inc. June 2007 - Present
Delaware North Companies January 2000 - May 2007
Inacom Information Systems, Inc. 1998 - 2000
CitiCorp Services Inc August 1996 - April 1998
Skills
A+ Certified, Network + Certified, Computer Hardware, Security, Software Documentation, Firewalls, Networking, Process Improvement, Software Installation, Telecommunications, Troubleshooting, Access, Active Directory, Windows Server, Project Planning
Education
Bryant & Stratton College 1996 — 1998
A.O.S., Microcomputers Systems Management
Delaware North Companies Inc 2012 - Present
E. K. Ward & Associates an OI Partners Company June 1990 - April 2012
OI Partners, Inc. February 1994 - November 2011
Skills
Business Coaching, Succession Planning, Executive Coaching, Strategic Planning, Organizational..., Interviews, Nonprofits, Employee Benefits, Leadership Development, Talent Acquisition, Talent Management, Leadership, Management, Performance Management, Management Consulting, 360 Feedback, Career Management, Recruiting, Executive Development, Employee Engagement, Employee Relations, Career Development, Onboarding
Education
State University of New York College at Buffalo 1968 — 1972
Education, English, Social Studies
Delaware North Companies, Inc.
Skills
Computer Hardware, Troubleshooting, Customer Service, Active Directory, PeopleSoft, Technical Support, Windows, Software Documentation, System Administration, Microsoft Word, Microsoft Excel, Outlook, Visio, Windows XP, Citrix, Windows Server, Networking, Servers, Windows 7, Microsoft Office, Hospitality
Education
Jamestown Business College 1998 — 2000
AAS: Business Administration - IT Concentration.
Delaware North Companies Inc March 2007 - Present
2004-2007 December 2005 - March 2007
Variegate Group January 2001 - January 2004
US Army January 1996 - January 2001
Skills
LEED AP, Russian Language, Green Building, Sustainability, Sustainability..., LEED, Feasibility Studies, Energy Efficiency, Green, Sustainable Development, Contract Management, Proposal Writing, LEED Accredited, Sustainable Architecture, Project Coordination, PMP, Six Sigma
Education
University of Phoenix 2002 — 2004
Masters, Business Administration
Defense Language Institute 1998 — 1999
Certification, Russian Language
Utah State University 1994 — 1998
B.S, Sociology; Russian Language
Delaware North January 2015 - Present
Delaware North Companies February 2013 - Present
Delaware North Companies July 2012 - February 2013
Birdair, Inc. February 2011 - July 2012
Delaware North Companies, Inc. January 2006 - February 2011
Birdair, Inc. 1999 - 2004
Education
Everglades University
BS, Construction Management
Comcast September 2012 - Present
Adecco October 2010 - September 2012
U.S. Census Bureau May 2010 - September 2010
The Kilpatrick Company 2003 - 2010
Macy's October 2003 - October 2005
Adelphia 1997 - 2002
Delaware North Companies, Inc. 1994 - 1997
Marisa Christina 1990 - 1994
Education
Strayer University-Maryland 2010 — 2012
MBA, Accounting
University at Buffalo 1990 — 1994
B.S., Business Administration
Con-way Freight May 2012 - Present
Con-way Freight January 2012 - May 2012
UTECH Basement Waterproofing October 2010 - December 2010
Delaware North Companies Inc May 2010 - August 2010
Foster Masonry and Construction Inc July 2008 - August 2009
Skills
Logistics, Process Scheduler, Human Resources, Project Planning, Supply Chain, Supply Chain Management, Operations Management, Interviews, Inventory Management, Process Improvement, Microsoft Office, Microsoft Excel, Management, PowerPoint, Transportation
Education
SUNY at Buffalo 2009 — 2011
MBA, Supply Chains and Operations + Workforce Management
SUNY Albany 2005 — 2008
B.A
Delaware North Companies VP Finance & TreasurerDelaware North Travel HospitalityApril 2012 - Present
Delaware North Companies (DNC) January 2007 - March 2012
Delaware North Travel Hospitality March 1996 - December 2006
Delaware North Companies, Inc. May 1991 - February 1996
Education
Canisius College 1984 — 1987
Master of Business Administration (M.B.A.), Accounting and Finance
University at Buffalo 1977 — 1978
Bachelor's Degree, Accounting and Business/Management
National Fuel Gas March 2013 - April 2013
AIX Group, Inc 2010 - 2011
Delaware North Companies, Inc. December 1987 - May 2005
Education
University at Buffalo
Bachelor's degree, Business Administration / Accounting
Merchants Insurance Group November 2013 - Present
Delaware North Companies, Inc. September 2009 - November 2013
ESIS February 2006 - May 2008
Travelers May 2003 - July 2005
Skills
Claims Handling,..., Financial Risk, Customer Service, Workers' Compensation..., Professional Liability, Employee Benefits, General Insurance, Microsoft Excel, Microsoft Office, Benefits Administration, Sales, Outlook, Claim Investigation, Claims Handling, Litigation
Education
SUNY at Buffalo
Bachelor of Arts (B.A), Communication
The Institutes 2006 — 2006
AIC Associate In Claims, Associate in Claims
University at Buffalo
Bachelor's degree, Communication and Economics