Desjardins General Insurance Group
Industry: Insurance company
DescriptionFounded: 1944 Subsidiaries: The Personal Insurance Company, Parent organization: Desjardins Financial Corporation Inc.
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Desjardins General Insurance Group Employees
Desjardins General Insurance Group November 2012 - Present
Desjardins General Insurance Group September 1998 - November 2012
Mainway Insurance Brokers July 1997 - September 1998
Skills
General Insurance, Insurance, Property & Casualty..., Underwriting, Call Center, Customer Service, Customer Satisfaction, Liability, Casualty
Education
Mohawk College 1995 — 1997
Business, Insurance
St. Thomas More High School 1991 — 1994
Desjardins Groupe d'assurances générales August 2014 - Present
Desjardins General Insurance Group December 2012 - July 2014
Desjardins General Insurance January 2009 - November 2012
Desjardins General Insurance February 2008 - February 2009
Desjardins General Insurance Group May 2007 - February 2008
ING Insurance Company of Canada November 2003 - May 2007
ING Insurance Company of Canada April 2002 - October 2003
Economical Insurance Company January 2000 - January 2002
Economical Insurance Company January 1999 - January 2000
Utsunomiya English Centre January 1996 - January 1999
Skills
Insurance, Performance Management, Customer Service, Negotiation, Training, Change Management, Report Writing, Benefits Administration, Litigation, Arbitration, Networking, Teaching, Property & Casualty..., Claim, Litigation Management, General Insurance, Casualty, Claims Management, Risk Management, Claims Handling, Casualty Insurance, Liability
Education
Brock University 2009 — 2012
Bachelor of Education, Adult Education
Insurance Institute of Canada 2000 — 2004
CIP, Insurance
Western University 1991 — 1995
B.A., Psychology
Desjardins Groupe d'assurances générales September 2015 - Present
Desjardins Groupe d'assurances générales May 2015 - August 2015
Desjardins Groupe d'assurances générales January 2015 - May 2015
Desjardins General Insurance Group November 2010 - December 2014
BNC National Bank September 2010 - November 2010
BNP Paribas July 2007 - June 2010
BNP Paribas January 2004 - July 2007
Barilla June 1998 - December 2003
Skills
Service client, Management, Assurance, Gestion des performances, Coaching
Education
2010 — 2010
English Intensive Program
Cours Desjardins 2010 — 2010
Permis de représentant en assurance de dommage des particuliers reconnu par l'AMF
ESC Marne-La-Vallée 1994 — 1997
Ecole de commerce, Affaires internationales
1996 — 1996
Administration des Affaires
Desjardins General Insurance Group April 2013 - Present
Desjardins General Insurance Group April 2012 - Present
Desjardins General Insurance Group October 2012 - April 2013
John Howard Society of Peel-Halton-Dufferin August 2001 - June 2010
Skills
Claim, Insurance, Property & Casualty..., Subrogation, Liability, Claim Investigation, General Insurance, Workshop Facilitation, Customer Service
Education
York University 2009 — 2012
B/A hons, Psychology
Humber College 1999 — 2001
Social Service Worker
Equitable Life November 2013 - Present
Optimal Benefits September 2009 - November 2013
RBC Insurance September 2001 - August 2009
Desjardins General Insurance Group January 2000 - September 2001
Skills
Critical Illness, Negotiation, Sales Presentations, Employee Benefits, Strategic Planning, Benefits Administration, Disability Insurance, Group Insurance, Insurance, Public Speaking, Team Building, Health Insurance, Term Life Insurance, Financial Planners, Strategic Financial..., Management, Performance Management, Fixed Annuities, Coaching, Leadership, Succession Planning, Life Insurance, Teamwork, New Business Development, Investments, Long-term Care, Team Leadership, Account Management, Program Management, Sales, Customer Service, Retirement, Marketing Strategy, Claim, Underwriting, Workers Compensation, Recruiting, Brokers, Risk Management, Sales Management, Business Development, Estate Planning, Marketing, Retirement Planning, Claims Management, Disability Management, Healthcare, Health Savings Accounts, Group Benefit Plans, Long Term Care Insurance
Education
Université d'Orléans 1992 — 1995
DEUG d'Anglais, Major in English, minor in translations
ServiceMaster Restore of Brampton, Orangeville & Toronto West March 2013 - Present
Cameron & Associates Insurance Consultants January 2012 - March 2013
ServiceMaster of Canada August 2010 - September 2011
Moxie's Classic Grill 2003 - May 2011
Cameron & Associates Insurance Consultants June 2009 - August 2010
The Economical Insurance Group February 2008 - March 2010
Kingsway Financial Services Inc. March 2006 - October 2007
Desjardins General Insurance Group June 2005 - March 2006
Desjardins General Insurance Group November 2003 - March 2005
Desjardins General Insurance Group August 2000 - October 2001
Skills
Training, Subrogation, Insurance, Claims Management, Property & Casualty..., Social Media Marketing, Hospitality
Education
Carleton University 2004 — 2009
BA, Psychology
Langevin Learning Services
Certified Training Generalist
Sheridan College
Intro to Adult Education, Intro to Project Management
Streetsville Secondary School
Desjardins General Insurance Group January 1992 - Present
Coseco Insurance December 1989 - January 1992
Skills
Insurance, Property & Casualty..., General Insurance, Claim, Underwriting, Call Center, Customer Service, Claims Management, Business Analysis, Liability, Casualty, Customer Satisfaction, Legal Liability, Coaching
Education
Algonquin College of Applied Arts and Technology
Chartered Insurance Professional - Insurance Institue of Canada
CIP, Insurance
Anges Québec Capital S.E.C. May 2012 - Present
Telesystem September 1995 - April 2012
Caisse de dépôt et placement du Québec July 1977 - September 1995
Desjardins General Insurance Group 1974 - 1977
Bourroughs Business Machines 1973 - 1974
Skills
Private Equity, Due Diligence, Venture Capital, Start-ups, Investments
Education
Université de Montréal - HEC Montréal 1970 — 1973
Baa, Business Administration and Management, General
La Capitale October 2013 - Present
Desjardins General Insurance Group July 2011 - October 2013
Skills
French, Italian, English, Insurance, Spanish-speaking, Analysis
Education
Concordia University
Bachelor of Business Administration (B.B.A.), Minor Finance
Desjardins General Insurance Group May 2012 - Present
Cossette April 2005 - May 2012
Education
Université du Québec à Montréal / UQAM
Master of Arts (M.A.), Communication, General
Université du Québec à Montréal / UQAM
Bachelor of Arts (B.A.), Communication, General
Desjardins October 2014 - Present
Desjardins General Insurance Group May 2012 - Present
Reliance Protectron April 2003 - May 2012
Reliance Protectron August 1998 - April 2003
Drakkar 1994 - 1998
Education
HEC Montreal 2009 — 2009
Attestation, Développement organisationnel
Université de Montréal 1990 — 1991
Certificat, Santé et sécurité du travail
Université Laval 1987 — 1989
Baccalauréat, Relations industrielles
Desjardins General Insurance Group July 2010 - Present
Davis and Henderson, Mississauga October 2004 - July 2010
Skills
Call Centers, Performance Management, Employee Relations, Customer Service, Time Management, Human Resources, Team Leadership, Process Improvement, Team Building, Organizational..., Training, French, Teamwork, Employee Training, Organizational..., Customer Experience, Employee Engagement, New Hire Orientations, Recruiting, Training Delivery, Supervisory Skills, Public Speaking, Customer Satisfaction, Analysis, Leadership
Education
Sheridan College 2008 — 2009
Certificate, Human Resources Management, Honours
Desjardins General Insurance Group October 2003 - Present
Skills
Claim, Property & Casualty..., Insurance, General Insurance, Underwriting
Education
Humber College
Hospitality Administration/Management Diploma
Sodexo May 2015 - Present
Les services d'aide Remu Ménage December 2012 - June 2014
Cinéma et télévision November 2011 - November 2012
Electronic Arts October 2010 - October 2011
GLASSINE CANADA INC. March 2008 - August 2009
Desjardins General Insurance Group September 2007 - December 2007
Ville de Lévis May 2007 - August 2007
Skills
Recruiting, ADP Payroll, Labor Relations, Industrial Relations, Human Resources, Health & Safety..., CSST, Formation, Public Speaking, Ressources humaines, Planification..., Parler en public
Education
Université Laval 2004 — 2007
Bachelor's degree, Labor and Industrial Relations
Collège O'Sullivan 2009 — 2010
AEC, Cinéma & télévision
Jones Brown Inc. 2013 - Present
Desjardins General Insurance Group 2012 - 2013
Holland Bloorview Kids Rehabilitation Hospital 2010 - 2012
Foresters 2003 - 2009
Enbridge Home Services 1999 - 2003
Skills
Performance Management, Strategic Planning, Human Resources, Program Management, Coaching, Staff Development, Succession Planning, Talent Management, Employee Engagement, Job Evaluation, Employee Relations, HR Policies, Organizational Design, Cerified Predictive..., Strategy, Labor Relations, Training, Workforce Planning, Onboarding, Organizational..., Talent Acquisition, Organizational..., Policy, Change Management, HR Consulting, Leadership Development, New Hire Orientations, Leadership, Employee Benefits, Recruiting, Management, Conflict Resolution
Education
Ryerson University
Bachelors, Business Management
TD May 2014 - Present
TD Insurance, Meloche Monnex May 2011 - May 2014
TD Insurance July 2010 - June 2011
TD Insurance January 2007 - October 2010
Desjardins General Insurance Group 2001 - 2007
ING Direct April 2001 - August 2001
Skills
Relationship Management, Insurance, Underwriting, Call Centers, Business Analysis, Team Leadership, Risk Management, Team Building, Call Center, Customer Experience, Coaching, Banking, Customer Service, Leadership, Project Management, Performance Management, Process Improvement
Education
Sheridan College 1999 — 2001
business, Business-Marketing
Allstate December 2011 - Present
Desjardins General Insurance Group June 2011 - December 2011
Chase 2010 - 2011
Computershare 2007 - 2010
Skills
Customer Service, Insurance, Sales, Risk Management, Business Analysis, Team Building, Analysis, Finance, Call Centers, General Insurance, Customer Satisfaction, Management, Leadership, Property & Casualty..., Homeowners, Business Strategy, Licensed Property &..., New Business Development, Casualty, Social Media Marketing
Education
Insurance Institute
Concordia University
Vanier College
Desjardins General Insurance Group January 2012 - Present
Desjardins General Insurance Group May 2009 - January 2012
TD Bank Group October 2006 - June 2009
TD Bank Group August 2005 - October 2006
Skills
Credit, Customer Service, Analysis, Banking, Call Centers, Customer Experience, Customer Satisfaction, Financial Risk, Insurance, Investments, Risk Management, Claim, Property & Casualty..., Liability, Casualty, Casualty Insurance
Education
Sheridan College 2004 — 2006
Paralegal, Court & Tribunal Agent
York University
Olde York Potato Chips May 2015 - Present
Desjardins General Insurance Group October 2012 - September 2014
Mars Canada Inc. November 2011 - October 2012
Consumer Impact Marketing May 2008 - October 2011
Consumer Impact Marketing September 2004 - May 2008
North York Tile Contractors 2002 - 2004
Royal Group Technologies 2002 - 2002
Royal Outdoor Products 2000 - 2001
Royal Outdoor Products 1999 - 2000
Skills
Team Leadership, Management, Recruiting, Time Management, Customer Service, Retail, Quality Assurance, Event Planning, Databases, Sales Management, Troubleshooting, Product Development, Program Management, Business Process, Data Entry, Account Management
Education
Humber College 1999 — 2002
Business Administration, Human Resources, Marketing, Economics
Scotiabank January 2011 - Present
Lakeshore Soccer Association 2008 - 2012
Lakeshore Soccer Association 2000 - 2012
Lakeshore Soccer Association 2000 - 2012
Desjardins General Insurance Group June 2009 - December 2010
Diners Club at Citi Cards Canada August 2006 - December 2008
Citibank Canada Diners Club 1989 - August 2006
Citicorp Diners Club 1990 - 2000
enRoute 1989 - 1991
Education
Concordia University 1985 — 1989
Bachelor, Business Administration
Vanier College 1982 — 1984
Music, Piano Major
Desjardins General Insurance Group June 2011 - Present
Belairdirect November 2009 - June 2011
Skills
Customer Service, Insurance, Sales, General Insurance, Umbrella Insurance, Extremely motivated, Highly organized, Bilingual, Licensed in Other than..., Unparalleled..., Proficient with..., Exceedingly handy, First Aid/CPR and AED..., Extremely well spoken, Exceptional writing and..., Outstanding problem..., Highly developed...
Education
McGill University 2005 — 2009
Bachelor of Arts (B.A.), Psychology and Anthroplogy
CEGEP - John Abbott College 2003 — 2005
Diplôme d'études collégiales, Social Sciences
Intact October 2014 - Present
Intact January 2012 - October 2014
Intact Financial Corporation 2006 - January 2012
ING 2002 - 2006
Desjardins General Insurance Group 1997 - 2002
Skills
Insurance, Property & Casualty..., General Insurance, Commercial Insurance, Customer Service, Change Management, Coaching
Education
Cégep Ste-Foy
Desjardins General Insurance Group March 2012 - Present
Desjardins General Insurance November 2009 - March 2012
Desjardins General Insurance Group February 2006 - October 2009
MAPLE TRUST November 2003 - February 2006
TD Canada Trust February 2002 - October 2003
TD Canada Trust July 2001 - January 2002
Greenspan Henien and White June 2001 - August 2001
Royal Bank June 1998 - August 2001
MCAP Service Corporation May 1999 - June 2001
Medical Pharmacy October 1995 - January 1996
Skills
Insurance, Property & Casualty..., General Insurance, Negotiation, Subrogation, Coaching, Microsoft Excel, Customer Service, Call Center, Research, Workers Compensation, Project Management, Business Process..., Claim, PowerPoint, Call Centers, Liability, Claims Management, Commercial Insurance, Casualty Insurance
Education
University of Waterloo 1997 — 2001
Bachelor of Arts, Sociology
Conestoga College 1998 — 1998
Bachelor of Arts, Sociology
Desjardins General Insurance Group April 2011 - Present
Penncorp Life Insurance Company October 2009 - December 2010
Skills
Insurance, General Insurance
Education
LOMA 2011 — 2011
ACS, INSURANCE
LOMA 2010 — 2010
FLMI, INSURANCE
Annamalai University
MA, Economics
Delhi University
B. A, Economics
IGNOU
Diploma, Management
Henderson Structured Settlements LP November 2011 - Present
IBM Global Business Services, Insurance Practice October 2010 - November 2011
Transformation Dynamics Corporation January 2010 - October 2010
Desjardins General Insurance Group 2000 - 2010
CIBC Insurance 1996 - 2000
State Farm Insurance 1988 - 1996
Education
Canadian Institute of Management 1998 — 2001
Prof. Mngr., Certified in Managment
McMaster University 1983 — 1987
BA, Human/Urban Geography
University of Notre Dame - Mendoza College of Business
Certified Structured Settlements Consultant
Westdale S.S. / Hamilton Collegiate Institute
Desjardins General Insurance Group 2009 - 2012
Desjardins General Insurance Group 2006 - 2009
Groupement des assureurs automobiles / Bureau d'assurance du Canada 2001 - 2006
Groupement des assureurs automobiles / Bureau d'assurance du Canada 1996 - 2000
Groupement des assureurs automobiles 1987 - 1996
Skills
General Insurance, Leadership, Management, Coordination, Organization, Association Management, Planification..., Gestion des risques, Assurance, Négociations
Education
Collège des administrateurs de sociétés
Université de Montréal - HEC Montréal
M.B.A.
Université Laval
B. Sc., Actuariat
Université Laval
ASC, Gouvernance
Desjardins December 2013 - Present
Zins Beauchesne et associés December 2013 - December 2013
HEC Montreal January 2012 - May 2013
Desjardins General Insurance Group May 2012 - August 2012
Voyages Kepri August 2010 - December 2010
Tommy Hilfiger Canada May 2010 - August 2010
Skills
French, Marketing Strategy, Marketing Research, Marketing Communications, Social Media Marketing, Market Analysis, Market Research, International Marketing, Online Advertising, Marketing, SPSS, Microsoft Office, Social Media, English, Public Relations, Français, Réseaux sociaux, Stratégie marketing, Communication marketing, Marketing social
Education
HEC Montréal 2011 — 2013
M.Sc - Maitrise en Science de la gestion, Marketing
ESG UQAM 2012 — 2012
M.Sc. Développement du tourisme
Universität Mannheim / University of Mannheim 2009 — 2009
Programme d'échange (semestre), Management & Marketing
HEC Montréal 2008 — 2011
BAA - Baccalauréat en Administration des Affaires, Management & Marketing
Lycée Berthollet, France 2007 — 2008
Classe préparatoire aux Grandes Ecoles, Économique et commerciale - voie Scientifique
Collège Marsan - Photographie Multimédia 2014 — 2014
Film / vidéo et arts photographiques
TD Insurance July 2013 - Present
Desjardins General Insurance Group November 2005 - July 2013
Desjardins General Insurance Group April 2000 - November 2005
Gore Mutual Insurance January 1995 - April 2000
Skills
Vendor Management, Property Claims..., Project Management, Coaching, Leadership, Contract Management, Negotiation, Expense Budget..., Performance Management, Property & Casualty..., multi-line claims..., Claims Management, Change Management, Sales Management, Property Damage, Analysis, Automotive Repair, Insurance, Management, Claim, Team Leadership, Risk Management, Liability, Commercial Insurance
Education
Conestoga College 1989 — 1991
Ontario College Diploma, Criminology/Law and Security
Desjardins General Insurance Group July 2011 - Present
Desjardins General Insurance Group April 2009 - July 2011
Desjardins General Insurance Group August 2008 - April 2009
Aviva Canada 2004 - 2008
Aviva Canada May 2002 - January 2004
Skills
Property & Casualty..., Claim, Insurance, Analysis, Legal Liability, Training, Commercial Insurance, Customer Service, Performance Management, General Insurance, Management, Liability, Claims Management, Employee Training, Casualty, Commercial Lines, Project Management, Underwriting, Claims Handling, Casualty Insurance
Education
Mohawk College 2001 — 2003
Insurance
Desjardins Groupe d'assurances générales December 2014 - Present
Desjardins General Insurance Group March 2013 - December 2014
TD Assurance Meloche Monnex November 2011 - January 2013
TD Assurance Meloche Monnex November 2009 - November 2011
TD Assurance Meloche Monnex July 2008 - November 2009
Skills
Underwriting, Six Sigma, Coaching, Sales, Customer Service, Insurance, Microsoft Excel, Microsoft Office, Team Leadership, Staff Development, English, French, Organization, Efficiency, Business Analysis, Call Centers, Commercial Insurance, Microsoft Word, Property & Casualty..., Recruiting, Risk Management, Training, Analysis
Education
Collège LaSalle, Montréal
LaSalle College
Agent immobilier affilié
Caisse de dépôt et placement du Québec June 2010 - Present
Desjardins General Insurance Group 2006 - 2009
Adecco Québec 1998 - 2004
Skills
Talent Management, Talent Acquisition, Organizational..., Coaching, Relations avec les..., Employee Relations, Recrutement, Acquisition de talents, Gestion des talents, Recruiting
Education
HEC Montréal 1993 — 1996
BAC, Ressources humaines
Desjardins General Insurance Group January 2012 - Present
Consultant / Freelance 2011 - December 2012
Mixinfo inc. January 2011 - January 2012
Fasken Martineau DuMoulin 2007 - 2011
Desjardins Ducharme 2005 - 2007
Heb Communications 2003 - 2004
Carlson Marketing Group 2002 - 2003
Videotron 2000 - 2001
Teleglobe 1991 - 2000
Telebec 1997 - 1999
Skills
Strategy, Business Development, Competitive Analysis, Marketing Management, Marketing Communications, B2B, Business Strategy, Entrepreneurship, Marketing, Strategic Planning, Leadership, Web Strategy, Sales, Product Development, Market Planning, B2B Marketing, Brand Management, Communication marketing, Développement commercial, Stratégie, Analyse de la..., Planification..., Stratégie commerciale, Management marketing
Education
Queen's University 2008 — 2008
Marketing and Leadership, Excutive Program
Queen's University 1997 — 1997
Certificate of Achievement, Marketing Executive Program
Bishop's University 1983 — 1986
B.A., Marketing
CEGEP - Bois de Boulogne 1980 — 1981
DEC, Social Sciences
John Muir High School 1979 — 1980
Organizational Leadership
Collège Mont-Saint-Louis
Desjardins General Insurance Group January 2012 - Present
Valassis July 2010 - February 2011
Artistic frame 1999 - 2009
Carlson Marketing 1997 - 1999
Skills
Bilingual, French, Customer Relations, Problem Solving, New Business Development, Team Building, Customer Service, Event Management, Translation, Account Management, Call Center, Operations Management, Excel, Team Leadership, Budgeting, Strategic Planning, Outlook, PowerPoint, Retail, Creative Problem Solving, Logistics, Coordination, Hiring, Employee Relations, Time Management, Teamwork, Customer Satisfaction, Microsoft Excel, Recruiting, Training, Sales Management, Project Management, Analysis, Team Management, Start-ups, Process Improvement, Business Planning, Budgets, Forecasting, Management, Leadership, Insurance, Coaching, Sales, Negotiation, Project Planning, Microsoft Office, Microsoft Word, Administration
Education
CDI College
University of Belgrade
Bachelorof Arts, English and French Language and Literature
York University
Desjardins General Insurance Group February 2012 - Present
Xerox Corporation August 2008 - January 2012
Desjardins Financial Security Independent Network September 2004 - August 2008
Desjardins General Insurance Group September 2002 - September 2004
Humanex June 2002 - August 2002
Skills
New Business Development, Strategic Planning, Business Strategy, Risk Management, Team Leadership, Coaching, Marketing Strategy, Insurance, Négociations, BtoB
Education
Université du Québec à Montréal / UQAM 2005 — 2011
Certificat Planification Financière, Pas terminé
Université Laval 1999 — 2002
Baccalauréat Administrations, Mineurs: Marketing & Gestion Ressources Humaines
Desjardins General Insurance Group July 2011 - Present
Desjardins May 2010 - November 2011
Desjardins May 2008 - November 2009
Education
Université du Québec à Montréal 2007 — 2010
bachelor, Marketing
Cogeco Cable June 2013 - Present
Desjardins General Insurance Group April 2011 - May 2013
ST marketing 2006 - March 2011
Quebecor Media - Editions CEC 2004 - 2006
Quebecor Media - Editions CEC 2000 - 2005
Desjardins 1998 - 2000
Maxtech Métallurgie des poudres 1996 - 1998
Skills
Market Research, Product Launch, Marketing Strategy, Strategic Consulting, Business Strategy, B2B Marketing, B2C marketing
Education
1993 — 1995
M.B.A., Marketing
1990 — 1993
B.A.A., Marketing
Desjardins General Insurance Group September 2010 - Present
IBM Canada Ltd. April 2008 - March 2010
Education
1998 — 2006
B.A.A., Science de la gestion
A.P. Reid Insurance Stores September 2015 - Present
Desjardins General Insurance Group February 2008 - April 2015
The Personal Insurance Company June 1999 - February 2008
Humber College June 1998 - June 2000
The Personal Insurance Company June 1998 - June 1999
CIBC General Insurance/The Personal Insurance Company February 1996 - June 1998
The Personal Insurance Company February 1995 - February 1996
Insurers Financial Group March 1993 - February 1995
American Cyanamid May 1991 - May 1993
Skills
Insurance, Sales, Leadership, Account Management, Property & Casualty..., Group Insurance, Project Management, Coaching, Sales Management, General Insurance, New Business Development, Marketing, Call Centers, B2B, Strategic Planning, Team Building, Marketing Strategy, Risk Management, Customer Retention, Negotiation, Call Center, Business Development, Customer Service, Management, Underwriting, Claim, Team Leadership, Change Management, Process Improvement, Training, Claims Management, Commercial Insurance, Strategy, Analysis
Education
Insurance Institute of Canada 1999 — 2003
CIP, Chartered Insurance professional
Carleton University 1987 — 1991
BA Honours
York University - Schulich School of Business
Executive Program in Sales Management, Sales Managment
Symbility Health September 2009 - Present
Aviva 2008 - 2009
The Economical Insurance Group 1998 - 2008
Guardian Insurance 1996 - 1998
Desjardins General Insurance Group 1993 - 1996
La Laurentienne Générale 1988 - 1993
Skills
Property & Casualty..., Brokers, Insurance, General Insurance, Underwriting, Commercial Insurance, Claim, Sales, Claims Management, Reinsurance, Account Management, Negotiation, Health Insurance
Education
Université du Québec à Montréal
Desjardins General Insurance Group June 2014 - Present
Desjardins General Insurance Group May 2004 - June 2014
Shumka Craig and Moore May 2000 - May 2004
Belair Direct 1997 - May 2000
Citadel Assurance 1995 - 1997
Wawanesa Insurance 1990 - 1995
Skills
Accident Benefits, Liability, Customer Service, Claims Management, Claim, Adjustments, Management, General Insurance, Coaching, Property & Casualty..., Insurance, Commercial Insurance, Employee Benefits, Casualty, Legal Liability, Underwriting
Education
Athabasca University 2011 — 2020
Insurance Institute of Canada
CIP
University of Alberta February 2014 - Present
Edmonton Do Likewise Society July 2013 - April 2015
Concordia University College of Alberta March 2013 - February 2014
NorQuest College October 2012 - March 2013
NorQuest College January 2012 - October 2012
NorQuest College September 2011 - January 2012
Government of Alberta May 2010 - September 2010
Desjardins General Insurance Group August 2009 - May 2010
Skills
PeopleSoft, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Google Docs, Social Media, Copy Editing, Report Writing, Research, Customer Service, PowerPoint, Adobe InDesign, Technical Writing, Higher Education, Nonprofits, InDesign, Public Speaking, Editing
Education
Alberta School of Business, University of Alberta 2015 — 2018
Master of Business Administration (MBA)
University of London 2010 — 2011
MA, African Studies, First class with distinction
University of Alberta 2006 — 2010
BA Honors, Middle Eastern and African Studies, First class honors
Desjardins General Insurance Group October 2001 - Present
Unifund Assurance August 1996 - September 2000
Holman Insurance Brokers Ltd November 1993 - September 1996
Skills
Arbitration, Business Strategy, Claim, Claims Management, Customer Service, Insurance, Liability, Litigation, Mediation, Property, Property Damage, Risk Management, Training, Litigation Management
Education
Chester college of Law 1991 — 1992
Bar, Law
Liverpool John Moores University 1988 — 1991
Bachelor of Law, Law
Harvard Business School September 2014 - Present
HEC Montreal January 2008 - July 2014
Haas School of Business January 2013 - June 2014
Université de Strasbourg September 2010 - December 2010
HEC Montréal September 2009 - September 2010
Desjardins General Insurance Group January 2007 - June 2007
Education
Université de Montréal - HEC Montréal 2010 — 2014
PhD
Université de Montréal - HEC Montréal 2007 — 2009
MSc
Université Laval 2004 — 2007
Champlain St.Lawrence College 2000 — 2003
Desjardins General Insurance Group November 2013 - Present
Desjardins General Insurance Group December 2007 - October 2013
Desjardins General Insurance Group February 2005 - November 2007
Cunningham Lindsey Independent Adjusters March 2004 - February 2005
Royal Group Technologies April 2000 - May 2003
Skills
Customer Experience, Customer Satisfaction, Vendor Management, Insurance, Coaching, Management, Negotiation, Property & Casualty..., Customer Service, Call Centers, Performance Management, Risk Management, Leadership, Talent Management, Strategy, Customer Retention, Employee Engagement, Analysis, Claims Handling, Call Center, People Management, Change Management, Employee Management
Education
Humber College 1999 — 2002
Marketing
Insurance Institute of Canada
Extendicare Van Daele October 2014 - Present
Extendicare Van Daele 2014 - Present
Helping Hands International (ngo) November 2008 - Present
Algoma University September 2014 - December 2014
Seneca College September 2011 - April 2013
Neighbourhood Link Support Services August 2008 - May 2010
Desjardins General Insurance Group November 1996 - February 2007
Skills
Administrative Duties, Large Group Facilitation, Advocacy, Program Evaluation, Workshop Facilitation, Volunteer Management, Administrative Work, Community Development, Report Writing, Non-profits, Program Development, Leadership Development, Proposal Writing, Community Outreach, Public Speaking, Resume Writing, Grants, Social Services, Capacity Building, Human Rights, Event Planning, Conflict Resolution, Fundraising, Nonprofits, Research, NGOs, Leadership, International..., Policy Analysis, Community Organizing, Public Relations, Public Policy, Community Engagement, Policy, Case Management, International Relations, Qualitative Research, Event Management, Grant Writing
Education
Algoma University 2013 — 2014
Bachelor of Arts (B.A.), Community Development (CDEV), Honours, (Deans List)
Seneca College of Applied Arts and Technology 2011 — 2013
Diploma, Social Service Worker - Immigrants and Refugees, Social Service Work
Desjardins General Insurance Group September 2004 - October 2014
Picano & Mustill Independent Insurance Adjusters 2003 - 2004
TD Insurance 1997 - 2003
Skills
Claim, Claims Management, Subrogation, Property & Casualty..., Insurance, General Insurance, Litigation Management, Underwriting, Litigation, Insurance Law, Risk Management, Property Damage, Claim Investigation, Property Claims, Brokers, Legal Liability, Commercial Lines, Casualty, Casualty Insurance, Commercial Insurance, Investigation, Customer Service, Coaching
Education
Goodman School of Business at Brock University
Bachelor of Business Administration (BBA) Honors, Business
Insurance Institute of Ontario
Fellowship (FCIP), Management
University of Waterloo
Project Management
Insurance Institute of Ontario
CIP, Claims
Sheridan College 1998 — 2002
Ontario Business Development Management Program, Honors
Talent Burst Canada November 2014 - Present
Independent August 2010 - December 2014
KPIT August 2013 - November 2014
Desjardins General Insurance Group June 2013 - August 2013
Capco September 2012 - June 2013
Infosys August 2012 - September 2012
Candu Energy Inc. April 2012 - July 2012
Pharmatrust January 2012 - March 2012
Cogeco Cable October 2011 - January 2012
PricewaterhouseCoopers April 2011 - September 2011
Skills
Leadership, Talent Acquisition, Management, Technical Recruiting, Recruiting, IT Recruitment, Sourcing, Contract Recruitment, Temporary Placement, Interviews, Human Resources, Business Development, Applicant Tracking..., Screening, Strategic Sourcing, Social Networking, Screening Resumes, Strategy, Consulting, Personnel Management, Taleo
Education
Seneca College of Applied Arts and Technology
IBS
Guru Gobind Singh Indraprastha University
Bachelors in Business Administration with Honors
Bal Bharti Public School
Evolution Lighting, LLC April 2013 - July 2014
Walmart Canada Corporation March 2012 - April 2013
Canadian Tire Corporation May 2010 - March 2012
Jordan Engineering Inc. January 2010 - May 2010
Desjardins General Insurance Group June 2009 - May 2010
FNF Canada May 2008 - July 2008
Desjardins General Insurance Group May 2007 - August 2007
Skills
Forecasting, Management, Retail, Strategy, Pricing, Marketing Strategy, Competitive Analysis, Leadership, Key Account Management, Strategic Planning, Financial Planning, Business Development, Financial Reporting, Cross-functional Team..., Analysis, Merchandising, Marketing, Product Development, Business Analysis, Budgets, Sales, Retail Category..., Consumer Products, Time Management, Teamwork, Negotiation, Supply Chain, Inventory Management, Retail Buying, Retail Fixtures, RetailLink, Customer Service, Advertising, China Manufacturing, Market Research, Financial Analysis, Team Leadership, Microsoft Office, Profit, Microsoft Excel, Problem Solving, Business Strategy, Project Management, Budgeting, Brand Management, P&L Management, Account Management, Finance, Consulting, Purchasing
Education
York University - Schulich School of Business 2006 — 2010
EDHEC Business School 2009 — 2009
Desjardins assurances générales November 2011 - Present
Desjardins General Insurance Group December 2008 - November 2011
Desjardins assurances générales July 2006 - December 2008
Skills
gestion, expertise de sinistres, bilingue, Property & Casualty..., General Insurance, Insurance, Claim, Commercial Insurance, Coaching, Customer Service, Liability, Legal Liability, Commercial Lines
Education
Université de Montréal 2002 — 2005
Majeure, Communications
De Mortagne 1987 — 1991
D.E.S.
Desjardins General Insurance Group April 2013 - Present
SickKids Foundation September 2011 - January 2013
Independant Event Planning Services September 2008 - September 2011
International Academy of Design and Technology August 2002 - May 2008
One of a Kind Show & Sale June 2001 - August 2002
CIBC Wealth Management January 1996 - December 1998
Skills
Fundraising, Event Management, Public Relations, Event Planning, Sponsorship, Program Management, Public Speaking, Direct Marketing, Strategic Planning, Relationship Marketing, Employee Training, Stewardship, Expense Budget..., Social Networking, Training, Corporate Sponsorships, Prospecting & New..., Key Account Management, Sales Presentations, Direct Sales, Property & Casualty..., Investment Brokerage, Group Insurance, Customer Acquisition, Customer Experience...
Education
Ryerson University 2014 — 2016
Certificate, Marketing
Ryerson University 2008 — 2010
Certificate, Fundraising
College Inter-Dec, Montreal 1998 — 2000
Diploma, Event Marketing and Commercial Design
Sheridan College 1995 — 1996
Certificate, Conversational French
Rapid7 April 2015 - Present
Stock Circles Inc. March 2014 - Present
Mylife.com June 2011 - February 2014
William O'Neil + Co. Inc. May 2010 - June 2011
Desjardins General Insurance Group May 2009 - May 2010
Citysearch April 2008 - May 2009
Siderean Software June 2006 - February 2008
Walt Disney Internet Group September 2005 - June 2006
PacifiCare Health Systems September 2004 - September 2005
BXsystems June 2001 - September 2004
Skills
Information Architecture, User Experience, Interaction Design, User Interface Design, Usability Testing, Usability, User Research, User Interface, User Experience Design, Usability Engineering, CSS, Wireframes, Web Analytics, Agile Methodologies, User-centered Design, Creative Direction, Creative Strategy, Mobile Design, Web Design, SEO, Visual Design, Front-end, Mobile Applications, Art Direction, Web Applications, OmniGraffle, Wire Framing, Web 2.0, Rapid Prototyping, Heuristic Evaluation, E-commerce, Experience Design, XHTML, Persona, HTML 5, Accessibility, CMS, HTML5
Education
University of Phoenix 2001 — 2003
MBA, Technology Management
Concordia University 1987 — 1991
BFA, Design Art
CEGEP Rivière Du Loup 1982 — 1987
Technical Degree: Graphic Design, Graphic Design
RSA Canada January 2014 - Present
Desjardins General Insurance Group January 2011 - January 2014
Desjardins General Insurance Group December 2008 - January 2011
Desjardins General Insurance Group November 2004 - December 2008
Skills
Business Analysis, Data Analysis, Financial Analysis, Analytics, Underwriting, Risk Management, Risk Assessment, Risk Analysis, Internal Audit, Compliance, Financial Risk, Reinsurance, Competitive Analysis, Claims Management, Commercial Insurance, Claim, Legal Liability, Coaching, Commercial Lines, Change Management, Casualty, Casualty Insurance, Leadership
Education
University of Toronto
CRM - Certified Risk Management
Insurance Institute of Canada
CIP - Chartered Insurance Professional, Insurance
Bishop's University
Bachelor of Business Administration (BBA)
Cegep - St. Lawrence 1993 — 1996
College Diploma: Commerce
BMO January 2013 - Present
Tactile Audio Devices Inc. May 2012 - September 2012
Ryerson University September 2011 - September 2012
Desjardins General Insurance Group September 2010 - September 2011
Desi Beats Soundcrew June 2007 - March 2010
Chrysler November 2005 - August 2009
Skills
Business Analysis, Management Control, Team Leadership, Financial Analysis, Business Planning, Business Process..., Project Management, Market Research, Process Improvement, Inventory Management, Business Development, Sales, Analysis
Education
Ryerson University 2011 — 2012
Masters, MBA
Ryerson University 2005 — 2009
B-Commerce, Management/Enterpreneurship
The Region of Peel June 2014 - Present
The Region of Peel April 2013 - Present
The Region of Peel June 2011 - April 2013
The Region of Peel January 2010 - June 2011
Desjardins General Insurance Group July 2001 - January 2010
Skills
Space-planning, Facilities Management, Project Coordination, Project Planning, Strategic Planning, Project Management, Strategy, Space planning, Management, Program Management, Change Management, Contract Management, Analysis, CRM, Budgets, Sustainability
Education
University of Toronto School of Continuing Studies 2013 — 2014
Business Process Management
BOMI Institute 2004 — 2007
FMA, Facilities Management
Humber College 1986 — 1989
DID ARIDO NCIDQ, Interior Design
Humber College of Applied Arts & Technology 1986 — 1989
DID, Interior Design
GC Global Translators June 2014 - Present
GC Global Translators June 2014 - Present
Desjardins General Insurance Group January 2010 - Present
Desjardins General Insurance Group December 2003 - January 2010
Skills
Underwriting, Property & Casualty..., General Insurance, Insurance, Liability, Claims Management, Risk Management, Reinsurance, Claim, Call Centers, Analysis, Financial Analysis, Customer Service, Negotiation, Coaching, Process Improvement, Subrogation, Legal Liability, Brokers, Term Life Insurance, Insurance Law, Employee Benefits, Commercial Insurance, Health Insurance, Casualty
Education
Fundación Universitaria San Martín 1996 — 2001
b.a., Finances and International relations
Desjardins General Insurance Group October 2011 - Present
Citi September 2010 - August 2011
Citi August 2010 - August 2011
Citicards June 2010 - August 2011
Citi August 2005 - August 2011
Career Changers 2003 - 2006
Discount Car and Truck Rental 2000 - 2004
Education
Humber College 2010 — 2012
canadian Securities
Seneca College of Applied Arts and Technology 2010 — 2012
Marketing
Desjardins General Insurance Group December 2002 - Present
Nortel Networks 1997 - 2002
Skills
Microsoft Excel, Customer Service, Time Management, Microsoft Word, French, Organization, Office Administration, Administrative..., Coordinating Events, Insurance, Event Planning, Teamwork, Human Resources, Training, Administration, Employee Relations, Process Scheduler, Management, General Insurance
Education
Escuela Bancaria y Comercial
Executive Assistant
Sheridan College
Desjardins General Insurance Group April 2012 - Present
The Economical Insurance Group November 2008 - April 2012
Skills
Liability, Casualty, Legal Liability, Claims Handling, Insurance, Auto Theft, Subrogation, Claim Investigation, Insurance Law, Claims Investigations, Adjusters, Claims Management, Claim, Liability Analysis, Commercial Lines, Property, Property Damage, Casualty Insurance, Commercial Insurance, Property
Education
Sheridan College 2004 — 2007
Human Resources Management and Services
Desjardins General Insurance Group February 2013 - Present
Desjardins General Insurance Group August 2009 - January 2013
Desjardins General Insurance Group June 2004 - July 2009
Canada Life 2003 - 2004
Skills
Actuarial Science, Property & Casualty..., Ratemaking, Data Analytics, Business Analysis, Competitive Analysis, Project Management, Risk Management, Team Management, Insurance, General Insurance, Process Improvement, Business Process, Underwriting, Business Strategy, GLM, Financial Risk, Claim, SAS, New Business Development, Business Development, Team Leadership, Statistics
Education
Cass Business School
Actuarial Science
Western University
Bachelor of Science (Hons) Actuarial Science & Statistics
Desjardins General Insurance Group April 2004 - Present
Thoman Soule Gage October 2002 - April 2004
Skills
Claim, Insurance, Litigation, Legal Liability, General Insurance, Dispute Resolution, Subrogation, Product Liability, Reinsurance, Commercial Litigation, Civil Litigation, Property & Casualty..., Securities Regulation, Risk Management, Legal Research
Education
University of Windsor Law School 1998 — 2001
Bachelor of Laws (LLB)
McGill University 1994 — 1998
Bachelor of Arts (B.A.), American History (United States)
Bookenda International February 2015 - Present
Fondation de l'Entrepreneurship du Québec May 2013 - April 2015
Cogeco Cable Canada August 2014 - February 2015
Desjardins General Insurance Group January 2013 - July 2014
Sun Media March 2010 - December 2012
Canoe June 2007 - March 2010
Canoe October 2006 - June 2007
20-20 June 2004 - October 2006
Autolinq Internet Services (Auto123.com) December 1995 - April 2000
Skills
Online Marketing, SEO, Digital Media, SEM, Web Analytics, Digital Strategy, Strategic Planning, Lead Generation, Facebook, Social Media, Product Management, Marketing Strategy, Online Advertising, Business Strategy, Mobile Advertising, Digital Marketing, Mobile Marketing, Marketing, New Media, Business Development, Leadership, Management, Entrepreneurship, Social Media Marketing, Analytics, E-commerce
Education
Concordia University 2011 — 2012
CPA / Certified Professional Accountant, Accounting
Université du Québec à Montréal 2001 — 2002
MBA, Masters Business Administration
Jean XXIII 1981 — 1987
High School
SAP 2008 - Present
Business Objects April 2006 - Present
General Electric Corporate February 2004 - March 2006
General Electric Healthcare January 1997 - January 2004
Gespro 1992 - 1997
Desjardins General Insurance Group 1991 - 1992
Skills
Business Objects, Business Intelligence, Pre-sales, Analytics, Program Management, Enterprise Software, SAP, Cloud Computing, Cross-functional Team..., SaaS, Business Process, Software Project..., Solution Architecture, Change Management, SQL, Process Improvement, Integration, CRM, Outsourcing, Requirements Analysis, Project Management, Six Sigma, ERP, Business Process..., Enterprise Architecture, IT Strategy, Data Warehousing, Vendor Management, Business Analysis
Education
Université Laval 1987 — 1991
CEGEP Ste-Foy 1984 — 1987
DEC, Administration
Petit Seminaire de Quebec 1979 — 1984
High School
Desjardins General Insurance Group June 2009 - Present
Desjardins General Insurance Group December 2003 - June 2009
Desjardins General Insurance Group June 2001 - December 2003
Desjardins General Insurance Group October 2000 - June 2001
Shumka, Craig and Moore Adjusters Canada Ltd. December 1998 - September 2000
Sibley and Associates 1994 - 1996
Crawford & Company 1993 - 1995
Skills
Claim, Claims Management, Property & Casualty..., Insurance, General Insurance, Casualty, Liability, Legal Liability, Commercial Lines, Subrogation, Risk Management, Client Experience, Change Management, Coaching, Team Building, Strategic Planning, Operations Management, Performance Management, Business Process..., Litigation Management, Property Damage, Insurance Law, Claim Investigation, Commercial Insurance
Education
Insurance Institute of Canada 2001 — 2008
CIP
Sheridan College 1986 — 1989
Sheridan College 1985 — 1989
Business
White Oaks Secondary School 1981 — 1986
Desjardins General Insurance Group January 2005 - Present
Desjardins Group General Insurance January 2002 - November 2005
Skills
Disability Management, Group Employee Benefits, General Insurance, Employee Benefits, Claim, Analysis, Attendance Management, Workplace Accommodations, Claims Management, Insurance, Property & Casualty..., Disability Insurance, Health Insurance, Subrogation, Liability, HRIS
Education
University of Bombay 1976 — 1980
Bachelor of Commerce
Sheridan College
Diploma in Human Resources Management
Desjardins General Insurance Group June 2011 - Present
Desjardins General Insurance Group November 2006 - June 2011
The Personal Insurance Company April 2002 - November 2006
Skills
Call Centers, Insurance, Process Improvement, General Insurance, Underwriting, Business Analysis, Risk Management, Property & Casualty..., Casualty, SDLC, Financial Services
Education
Sheridan College 1998 — 2000
Ontario Telemedicine Network May 2014 - Present
Thomas International April 2013 - April 2014
WinMagic August 2011 - November 2012
Walker International Transportation, LLC September 2007 - April 2010
Desjardins General Insurance Group July 2001 - September 2007
Pan American Health Organization November 1998 - June 2001
CCS (Guyana) Ltd August 1998 - November 1998
Bank of Guyana 1990 - 1996
Skills
Management, Leadership, Team Building, Technical Support, ITIL, Team Leadership, Project Management, Process Improvement, PMP, Strategic Planning, IT Management, Vendor Management, Technology Management, Solution Implementation, Process Engineering, Technical Documentation, Windows Server, System Administration, Network Administration, Active Directory, Operational Planning, Job Coaching, Salesforce.com, Disaster Recovery
Education
Athabasca University 2013 — 2015
Master of Science (MS)
University of Toronto Mississauga 2010 — 2011
University of Guyana 1994 — 1998
Bachelor of Science
Bishop's High School 1982 — 1989
Mercer September 2014 - Present
SNC-Lavalin May 2014 - September 2014
Independent Consultant May 2012 - April 2014
Mercer 2007 - 2012
Desjardins General Insurance Group 2005 - 2007
Industrielle Alliance 2001 - 2005
NATIONAL Public Relations 2000 - 2002
Desjardins Financial Security 1996 - 1999
Groupe Optimum 1992 - 1996
Skills
Deferred Compensation, HR Consulting, Employee Benefits, Strategic Planning, Incentive Programs, Performance Management, Defined Benefit, Executive Compensation, Investor Relations, Compensation Structures, Executive Pay, actuarial science, Job Evaluation, Succession Planning, Corporate Communications, Compensation, Actuarial Science
Education
Université de Montréal - HEC Montréal 1999 — 2000
MBA
Université Laval 1989 — 1992
B. Sc., Actuarial Science
Desjardins General Insurance Group November 2014 - Present
DAS Canada January 2010 - August 2014
Premiere Insurance 2007 - 2009
Royal & SunAlliance 2001 - 2007
London Guarantee 1996 - 1999
Brodkin Gearing Cohen 1991 - 1996
Skills
Legal Liability, Insurance, Litigation Management, Claims Management, Insurance Coverage, Regulatory & Compliance, Corporate / Commercial..., Corporate Risk Insurance, Legal Counsel, Insurance Policy &..., Property & Casualty..., General Insurance, Liability and Coverage..., D&O, Claim, Insurance Law, Reinsurance, Corporate Law, Underwriting, Litigation, Errors & Omissions, Professional Liability
Education
Osgoode Hall Law School Professional Development
Law and Compliance
University of New Brunswick 1986 — 1989
LL.B., Law
Dalhousie University 1982 — 1986
Dalhousie University 1982 — 1985
MHS
EXFO February 2013 - Present
Rolls-Royce August 2010 - November 2012
Rolls-Royce June 2007 - August 2010
Rolls-Royce 2004 - 2007
ABB Inc. 2000 - 2004
Adecco 1998 - 2000
Desjardins General Insurance Group 1997 - 1998
Skills
Talent Management, Change Management, Gestion des performances, Relations avec les..., Coaching, Acquisition de talents, Développement..., Recrutement, Planification de..., Ressources humaines, Management
Education
Université du Québec à Trois-Rivières 1992 — 1995
Desjardins General Insurance Group
Skills
General Insurance, Property & Casualty...
Education
Osmania University 1992 — 1995
Desjardins General Insurance Group September 2001 - Present
Desjardins General Insurance Group September 2001 - Present
South Island Division of Family Practice February 1999 - January 2001
Coach Leatherware April 1995 - January 1999
Skills
Property & Casualty..., General Insurance, Claim, Insurance, Underwriting, Casualty, Legal Liability, Negotiation, Customer Retention, Sales, Casualty Insurance
Education
University of Delhi 1988 — 1991
Bachelor of Commerce (B.Com.), Business/Commerce, General
cambridge school, New Delhi, India 1978 — 1986
high school, Mathematics, Science
Desjardins General Insurance Group 1998 - Present
Blue Dart Express Limited February 1993 - May 1997
East West Airlines 1992 - January 1993
Indian Express 1986 - 1991
Indian Express 1986 - 1991
Skills
Insurance, Marketing Communications, Business Strategy
Education
Narsee Monjee Institute of Management Studies 1988 — 1991
Masters in Marketing Management, Marketing
National College 1982 — 1985
BSc, Physics
Economical Insurance March 2015 - Present
Desjardins General Insurance Group October 2010 - March 2015
Desjardins General Insurance Group June 2007 - October 2010
Desjardins General Insurance Group January 2004 - October 2006
EDULINX Canada Corporation 2002 - 2004
Jaypee Group(India) September 1999 - March 2002
Skills
Insurance, Customer Relations, Team Building, Strategic Planning, Team Management, Negotiation, Customer Service, Process Improvement, Risk Management, Leadership, Business Strategy, Business Development, Customer Satisfaction, Project Management, Claim, General Insurance, Management, Analysis, Operations Management, Vendor Management
Education
Bangalore University 1991 — 1995
Bachelor Of Engineering, Electronics
kashmir 1990 — 1991
Secondary School, High School/Secondary Diplomas and Certificates
wood lands
Middle school
Desjardins General Insurance Group July 2012 - Present
Desjardins General Insurance Group January 2012 - May 2012
Strategietechno.com August 2011 - December 2011
Skills
Data Mining, SAS, SPSS, Data Analysis, Predictive Analytics, Google Analytics, Statistical Modeling, Database Marketing, Google Adwords, Predictive Modeling, Statistica, Oracle SQL, Excel, Neural Networks, SVM, Decision Trees, Quantitative Analysis, R
Education
HEC Montreal 2010 — 2012
Master's degree, Business Intelligence
HEC Montreal 2008 — 2012
Master's degree, Electronic Commerce
Université Badji Mokhtar de Annaba 1993 — 1997
Bachelor of Business Administration (B.B.A.), Administration
Stella & Dot July 2015 - Present
Belron Canada inc January 2015 - Present
Canada Bread Foodservice March 2014 - January 2015
Belron Canada inc April 2011 - December 2013
Desjardins General Insurance Group January 2010 - July 2011
Desjardins January 2009 - January 2010
Couche-Tard August 2008 - January 2009
Skills
Employee Relations, Talent Acquisition, Talent Management, Performance Management, Recruiting, HRIS, HR Policies, Deferred Compensation, Labor Relations, Human Resources, Relations avec les..., Customer Service, Recrutement
Education
HEC Montréal 2005 — 2007
Certificat, Gestion des ressources humaines
Université du Québec à Montréal 1999 — 2002
Baccalauréat, Sciences sociales
Desjardins General Insurance Group April 2000 - Present
Intria - HP July 1997 - April 2000
Education
Georgian College 1996 — 1999
Computer Programming Diploma, Cobal Programming, Project Management, C+ programming language
Georgian College 1991 — 1993
Business Administration Accounting Diploma, Accounting, taxation, communications
AirCo Heating & Air Conditioning January 2012 - Present
Desjardins General Insurance Group April 1996 - July 2010
Desjardins General Insurance Group January 1996 - July 2010
Desjardins General Insurance Group April 1996 - November 2009
The Personal 1996 - 2008
Sales & Service January 2001 - January 2003
Sales & Service January 1996 - January 2002
CIBC Insurance 1996 - 1998
State Farm Insurance 1994 - 1996
Skills
Performance Management, Insurance, Training, Management, Leadership Development, Leadership, Team Building
Education
Toronto School of Business
Accounting
Desjardins General Insurance Group January 2010 - Present
Desjardins General Insurance Group May 2001 - January 2010
CIBC Insurance July 2000 - May 2001
The Personal Insurance Company of Canada August 1989 - July 2000
Skills
Claim, Property & Casualty..., Subrogation, Liability, Casualty, Leadership, Legal Liability, General Insurance, Accident, Insurance, Commercial Insurance, Claim Investigation, Commercial Lines, Property Damage, Claims Handling, Risk Management, Casualty Insurance, Claims Management
Education
Algonquin College of Applied Arts and Technology
Business Management, Ontario Management Development Program
Brother International Corporation April 2015 - Present
ALIA CONSEIL October 2013 - July 2014
Autorité des marchés financiers 2012 - 2013
Cofomo 2012 - 2013
Ville de Quebec 2012 - 2012
Autorité des marchés financiers October 2011 - November 2011
Commission de la santé et sécurité du travail (CSST) 2011 - 2011
Gaz Métro 2011 - 2011
BDC 2009 - 2011
Desjardins General Insurance Group 2007 - 2009
Skills
Gestion de projet, Formation
Education
Université du Québec à Montréal
Éducation
Remax Realty Specialists Inc. May 2009 - Present
Century 21 Best Sellers Ltd May 2003 - April 2009
TD November 2007 - June 2008
Desjardins General Insurance Group May 2003 - October 2007
Skills
Condos, Sales, First Time Home Buyers, Referrals, Sellers, Relocation, Investment Properties, Selling, Real Estate, Single Family Homes, Residential Homes, New Home Sales
Education
Insurance Institute 2002 — 2006
Chartered Insurance Professional, Insurance
University of Mumbai 1992 — 1994
MMS, Business Administration and Management, General
Mithibai College 1988 — 1993
B. Com, Commerce
CSPQ - Gouvernement du Québec June 2014 - Present
CSPQ - Gouvernement du Québec December 2013 - June 2014
Cogeco Cable Canada September 2012 - June 2013
Financière Banque Nationale June 2012 - September 2012
RONA November 2010 - May 2012
Colabor June 2009 - November 2010
Colabor May 2008 - June 2009
Desjardins General Insurance Group January 2007 - May 2008
GFI Informatique May 2004 - August 2005
CNSS June 1997 - September 2003
Skills
Business Intelligence, SQL, Oracle, Architecture, Business Analysis, PL/SQL, Integration, Microsoft SQL Server, Informatique...
Education
University Oracle 2009 — 2009
OCP, oracle
Université du Québec à Montréal 2004 — 2008
Maitrise, Génie Logiciel
Rogovein Resolutions Ltd. December 2013 - Present
Grillo Barristers April 2013 - February 2014
Desjardins General Insurance Group April 2011 - March 2013
Aronovitch Macaulay Rollo 2007 - 2011
TTC 1998 - 2002
TTC 1998 - 2002
TTC 1998 - 2002
Skills
Litigation, Insurance, Claims, Courts, Claim, Insurance Law, Legal Research, Trials, Mediation, Civil Litigation, Personal Injury, Torts, Personal Injury..., Arbitration, Product Liability, Dispute Resolution, Corporate Law, Accident Benefits, Alternative Dispute..., Litigation Management, Commercial Litigation
Education
York University - Osgoode Hall Law School 1984 — 1987
LL.B., Law
McGill University 1981 — 1984
B.A., Psychology
Vanier College 1979 — 1981
Desjardins General Insurance Group January 2014 - Present
Desjardins General Insurance Group November 2011 - December 2013
Dell February 2009 - January 2010
Edward Jones February 2007 - October 2007
ATI Technologies Inc. June 2005 - November 2006
Hewlett-Packard October 2003 - December 2004
Cisco Systems January 2002 - September 2003
Oracle Corporation March 1999 - July 2001
Skills
Marketing Communications, Marketing Strategy, Direct Marketing, Strategy, Advertising, Strategic Partnerships, Marketing, Lead Generation, Public Relations, Management, Event Planning, Sales, Project Management, Online Advertising, Market Planning
Education
McGill University 1994 — 1997
Public Relations
CEGEP - John Abbott College 1988 — 1990
Diploma, Social Sciences
Desjardins General Insurance Group January 2001 - Present
The Pesonal Insurance August 2000 - January 2001
The Personal Insurance Company January 1998 - August 2000
Skills
Insurance, General Insurance, Property & Casualty..., Underwriting, Financial Risk, Subrogation, Management, Leadership, Team Building, Analysis, Sales, Professional Liability, Property Damage, Brokers, Insurance Law, Change Management
Education
Humber College 1991 — 1993
2 yr, Law & Security Enforcement
St. Joseph's College School 1985 — 1989
Secondary
Desjardins General Insurance Group February 2006 - Present
Desjardins General Insurance Group December 2002 - September 2004
unilever December 1968 - October 1983
Education
Concordia University 1969 — 1977
B comm, finance and accounting
Desjardins General Insurance Group July 2010 - Present
ING March 2006 - April 2009
belairdirect / ING Canada December 2002 - March 2006
belairdirect / ING Canada February 2002 - December 2002
belairdirect / ING Canada September 1999 - February 2002
Centre de ressources pour les familles des militaires et CVQ Limoilou sud February 1993 - August 1998
Skills
DES, French, Coaching, Team Leadership, Customer Service, Change Management, General Insurance, Leadership, Underwriting, Property & Casualty..., Insurance, Strategic Planning, Talent Management
Education
Université de Montréal - HEC Montréal 1996 — 2000
Diplome d'études Superieures en Gestion (2e cycle), Affaires / gestion, général
Université de Montréal 1989 — 1992
Bacc. service social, Travail social
Desjardins General Insurance Company May 2013 - Present
Desjardins General Insurance Group October 2010 - June 2013
Desjardins General Insurance Group October 2005 - October 2010
Royal & Sun Alliance July 2002 - October 2005
Australian Embassy in Cairo July 1997 - August 2001
Skills
Claim, Insurance, General Insurance, Claims Management, Property & Casualty..., Liability, Risk Management, Business Analysis, Microsoft Word, Professional Liability, Microsoft Excel, Underwriting, Legal Liability, Microsoft Office, Commercial Insurance, Analysis, Casualty, Reinsurance, Customer Service, Casualty Insurance, Commercial Lines, Excel, Word, Claims, Client Experience
Education
Insurance Institute 2005 — 2007
CIP, Claims Specialty
Helwan University Cairo 1990 — 1993
Bachelor, Commerce
Ramses College for Secretarial Studies 1988 — 1990
Diploma, Secretarial Studies
Desjardins General Insurance Group November 2011 - Present
Desjardins General Insurance Group January 2009 - October 2011
Desjardins General Insurance Group March 2007 - December 2009
Skills
Underwriting, Insurance, Property & Casualty..., General Insurance, Business Analysis, Business Strategy, Management, Process Improvement, Claims Management, Analysis, Business Process..., Change Management, Risk Management, Customer Service, Call Centers
Education
University of Toronto - Rotman School of Management 2010 — 2012
MBA
McMaster University
Associate's Certificate in Business Analysis
University of Mumbai
B.Com, Business
Desjardins General Insurance Group January 2010 - Present
Insurance Institute of Ontario (Ottawa Chapter) June 2008 - June 2010
Desjardins General Insurance Group April 2007 - December 2009
ABI Claims Adjusters September 2004 - March 2007
ING Insurance October 2002 - September 2004
SCM Adjusters Ltd July 1998 - September 2002
State Farm Insurance September 1992 - July 1998
Education
Insurance Institute of Canada 1994 — 1998
CIP
Carleton University 1984 — 1989
Bachelor of Arts (B.A.), Criminology
Link-Line Group of Companies February 2008 - Present
Link-Line Group of Companies February 2008 - August 2010
Carrier Corporation June 2004 - February 2008
Desjardins General Insurance Group August 2002 - June 2004
Skills
HRIS, Payroll, Microsoft Excel, Human Resources, Employee Benefits, Accounting, Onboarding, HR Policies, Employee Relations, Succession Planning, ADP Payroll, Deferred Compensation, Performance Management
Education
Humber College 2005 — 2006
Payroll
George Brown College 1998 — 2001
Business Administration Accounting, Accounting
Desjardins General Insurance Group February 2007 - Present
Skills
Property & Casualty..., General Insurance, Insurance, Casualty, Commercial Insurance, Liability, Legal Liability, Underwriting, Claim, Commercial Lines, Life Insurance, Claims Management, Disability Insurance, Professional Liability, Health Insurance, Subrogation, Risk Management
Education
Humber College
Desjardins General Insurance Group September 2011 - Present
Grain Farmers of Ontario / Ontario Wheat Producers' Marketing Board July 2002 - February 2011
Biovail Corporation September 2000 - June 2002
Maples and Calder 1995 - 2000
Skills
MS Office - Word,..., Event Plan Leadership, High Standard of..., Exercise Total..., Microsoft Excel, Customer Service, Confidentiality, Microsoft Office, Event Management, Time Management, Sales, Event Planning, Teamwork, Management, Public Speaking, Human Resources, Administrative..., Administration, Administrative..., Coaching, Insurance
Education
Sheridan College
College, Executive Secretary
Travelers Canada April 2015 - Present
Travelers Canada November 2013 - April 2015
The Dominion of Canada General Insurance Company October 2012 - October 2013
The Dominion of Canada General Insurance Company August 2007 - September 2012
The Dominion of Canada General Insurance Company August 2006 - August 2007
Desjardins General Insurance Group October 2005 - August 2006
Desjardins General Insurance Group January 2004 - August 2005
Intercon Security June 2003 - January 2004
Intercon Security August 2000 - June 2003
Skills
Claims, Policy, Customer Service, Negotiation, Insurance, Claim, Claims Handling, Claims Management, Employee Benefits, Human Resources, Liability, Management, Property, Risk Assessment, Subrogation, Casualty Insurance, Commercial Insurance, General Insurance, Legal Liability, Property
Education
Seneca College of Applied Arts and Technology 1998 — 2000
Law and Private Security Diploma
CIP Candidate
Desjardins General Insurance Group January 2012 - Present
Desjardins General Insurance Group January 2012 - Present
Bell August 2007 - December 2011
Skills
Call Center, Sales, Sales Management, Customer Experience, Team Leadership, Customer Service
Education
University of Delhi 1982 — 1984
Post Graduate, Psychology
daulat ram college 1979 — 1982
William Osler Health System Foundation May 2015 - Present
William Osler Health System Foundation July 2008 - May 2015
William Osler Health System Foundation September 2006 - July 2008
Desjardins General Insurance Group September 2000 - August 2005
Skills
Fundraising, Volunteer Management, Event Planning, Healthcare, Non-profits, Stewardship, Event Management, Hospitals, Donor Recognition, Team Building, Marketing Communications, Building Relationships, Customer Service, Public Speaking, Microsoft Office, Strategic Planning, Proposal Writing, Insurance, Program Evaluation, Donor Management, Budgets, Philanthropy, Community Outreach, Annual Giving, Grant Writing, Program Development, Prospect Research, Volunteer Recruiting, Nonprofits, Volunteer Training, Management, Leadership, Community Development, Time Management, Program Management
Education
Sheridan College 2002 — 2005
Marketing Diploma
JEVCO -INTACT INSURANCE COMPANY February 2011 - Present
State Farm Insurance October 2008 - February 2011
Desjardins General Insurance Group May 2001 - May 2007
Education
Ryerson University 1996 — 2001
BBM, Marketing & Communications
OOEHS
T.L Kennedy Secondary School
Desjardins General Insurance Group November 2014 - Present
Desjardins General Insurance Group February 2014 - October 2014
Desjardins General Insurance Group September 2012 - February 2014
Desjardins General Insurance Group February 2003 - September 2012
Desjardins General Insurance Group June 2001 - February 2003
Skills
Property & Casualty..., Casualty, Call Center, Coaching, Performance Management, Team Leadership, Customer Service, Call Centers, CRM, Leadership, Process Improvement, Analysis, Risk Management, Customer Experience, Change Management, Business Analysis
Education
University of Toronto 2012 — 2013
Risk Management
Sheridan College 1998 — 2000
Business - Human Resources
The Call Center School
Mastery of Workforce Management
Desjardins General Insurance Group April 2012 - Present
Consultant July 2011 - February 2012
Zurich Insurance September 2010 - June 2011
Beckman Coulter August 2009 - May 2010
Zurich Financial Services December 2008 - August 2009
Holland America Line December 2008 - August 2009
Skills
Cognos, OBIEE, Data Warehousing, Business Intelligence, Business Requirements, Dashboards, Requirements Gathering, PL/SQL, Requirements Analysis, Siebel, Business Analysis, User Acceptance Testing, Data Analysis, Databases, SQL, Systems Analysis, Documentation
Education
University of Southern California 1982 — 1988
Bachelor, Systems and Industrial Engineering
Institut national des Sciences appliquées de Lyon 1980 — 1982
Associate of Engineering, General Engineering
Desjardins General Insurance Group
Skills
Underwriting, General Insurance
Education
Madras Christian College 1989 — 1994
Masters in Economics –India
Desjardins General Insurance Group July 2004 - Present
Desjardins General Insurance Group June 2002 - July 2004
Desjardins General Insurance Group October 2000 - July 2002
AXA September 1996 - October 2000
Education
Insurance Institute of Ontario 1998 — 2007
Chartered Insurance Professional
Seneca College of Applied Arts and Technology 1995 — 1997
Certificate in Vocational Rehabilitation Counselling, Vocational Rehabilitation
University of Toronto 1991 — 1995
Honours Bachelor of Arts, Psychology and Sociology
Desjardins General Insurance Group 2005 - Present
Ing 1994 - 2005
Education
UQAM
Business Administration and Management, General
cegep du vieux montréal
administration - Assurances
Desjardins, Insurance group- The Personal July 2012 - Present
Desjardins General Insurance Group July 2001 - January 2014
Skills
General Insurance
Education
Ryerson University 1997 — 2001
B.COM, Risk Management
F.C.COLLEGE ,LAHORE.,PUNJAB 1995 — 1997
F.SC, BUSINESS
Unifund Assurance 2012 - Present
Cunningham Lindsey March 2010 - August 2012
York Fire & Casualty Insurance Company September 2008 - March 2010
Desjardins General Insurance Group October 2007 - September 2008
Skills
Claims Management, Liability, Claim, General Insurance, Property & Casualty..., Insurance, Casualty, Commercial Insurance, Legal Liability, Property Damage, Commercial Lines, Subrogation, Reinsurance, Property Claims, Claim Investigation
Education
Conestoga College
Human Resources Certificate
Insurance Institute of Canada
Partial CIP
The University of Western Ontario
Bachelor of Arts (B.A.), Political Science and Government
Toronto School of Business
Marketing Diploma