Dialog Direct
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Dialog Direct Employees
Dialog Direct September 2013 - Present
Benteler Automotive July 2007 - March 2013
Skills
Troubleshooting, Servers, Active Directory, Windows Server, Windows 7, CCNA, CCENT, Customer Satisfaction, Network Administration, Software Installation, Technical Support, Help Desk Support, Computer Hardware, Windows XP
Education
Macomb Community College 2012 — 2015
Information Technology Networking Specialist - Cisco Network Professional, Information Technology, Associates degree
Dialog Direct January 2015 - Present
Donna's Door Decor - 3D October 2014 - Present
American Income Life Insurance Company November 2014 - January 2015
Legacy Financial Network of Grand Rapids December 2011 - August 2012
Buffets, Inc. August 2004 - November 2011
The Auto Club Group August 2001 - 2004
Skills
Fixed Annuities, Customer Service, Term Life Insurance, Insurance, Training, Employee Benefits, Microsoft Office, Team Building
Education
Grand Rapids Community College 1998 — 2003
Criminal Justice
Belding Area High School 1995 — 1999
Diploma
The Neiman Marcus Group, Inc. February 2015 - Present
Walmart June 2013 - November 2014
Dialog Direct March 2014 - September 2014
Automated Circuit Design ACD January 2012 - 2013
Skills
Microsoft Office, Customer Service, Customer Satisfaction, Team Leadership, Problem Solving, Organization Skills, Technical Literacy, Communication
Education
Grayson County College
Pediatric Nurse/Nursing
OrangeSoda May 2015 - September 2015
Digital Flavor Enterprises January 2015 - April 2015
Digital Flavor Enterprises October 2014 - April 2015
Dialog Direct February 2014 - October 2014
Latter-Day Cottage September 2013 - December 2013
EVO Swim School April 2013 - December 2013
Shepler's Western Wear October 2009 - January 2011
Rosa's Mexican Grill August 2009 - October 2009
Skills
Social Networking, Customer Service, Social Media, Microsoft Office, PowerPoint, Sales, Microsoft Word, Social Media Marketing, Leadership, SEO, Copywriting, Microsoft Excel, Marketing Strategy, Internet, Organization, Typing, Onboarding
Education
Utah Valley University 2014 — 2017
Bachelor’s Degree, Business, Management, Marketing, and Related Support Services
Brigham Young University 2015 — 2015
Bachelor's Degree, Pre-Communications: Public Relations
Mesa Community College 2009 — 2013
Associate of Arts (AA), General Studies
Dialog Direct October 2013 - Present
PESG October 2012 - June 2013
Maplewood Reformed Church June 2008 - May 2012
Pack 3044, Cub Scouts Boy Scouts of America 2010 - 2012
Lakeshore Habitat for Humanity 2010 - 2012
Reformed Church in America 2008 - 2012
Skills
Community Outreach, Discipleship, Grant Writing, Non-profit..., Preaching, Pastoral Care, Non-profits, Youth Ministry, Theology, Pastoral Counseling, Editing, Public Speaking, Microsoft Office, Microsoft Word, Nonprofits, Religion
Education
Western Theological Seminary 2004 — 2008
M.Div, Master of Divinity
Ferris State University 2001 — 2003
BS Public Administration, Specialized in grant writing and non-profit administration, Cum Laude
Dialog Direct January 2012 - Present
Ally Financial Inc. October 2013 - January 2014
Ford Motor Company March 2010 - February 2012
Electronic Data Systems / Hewlett Packard April 2005 - February 2010
Electronic Data Systems / Hewlett Packard September 2004 - February 2010
Electronic Data Systems / Hewlett Packard April 2002 - February 2010
Electronic Data Systems / Hewlett Packard March 2000 - April 2003
Electronic Data Systems / Hewlett Packard February 1998 - March 2000
Adecco Group January 1997 - January 1998
Skills
Knowledge Management, Requirements Analysis, Content Management, Customer Relations, Integration, CRM, Vendor Management, MS Project, SharePoint, Testing, Customer Service, Business Process, Troubleshooting, Software Documentation, Web Services, E-commerce, Visio, Project Planning, Business Analysis, Management, NetSuite, Technical Writing, Software Project...
Education
Macomb Community College
Associates Degree., Associate of Arts, Computer Science
Oakland University
Self Employed January 2011 - Present
Dialog Direct April 2015 - May 2015
TeleTech October 2013 - December 2014
Mastronardi Produce May 2012 - March 2013
Avon April 2012 - July 2012
Technicolor August 2011 - November 2011
Oakland Community College September 2008 - March 2009
Levy Restaurants October 2005 - February 2006
Skills
Customer Service, Proofreading, Editing, Creative Writing, Copy Editing, Publishing, Typing, Microsoft Word, Microsoft Excel, PowerPoint, Cashiering, Literary Criticism, Journalism, Newsletters
Education
Southern New Hampshire University 2014 — 2016
Bachelor's degree, Environmental Science
Henry Ford Community College 2010 — 2013
Graphic Design
Fidelity Investments March 2015 - Present
Dialog Direct October 2014 - March 2015
Venture Plumbing September 2013 - October 2013
Center Counseling November 2012 - September 2013
Titan, AMP, and APX Alarm May 2008 - October 2012
Teleperformance USA May 2004 - March 2005
Skills
Tax Preparation, Tax Returns, Income Tax, Tax, Tax Research, Sales Tax, Bookkeeping, Journal Entries
Education
Idaho State University 2007 — 2011
Bachelor of Business Administration (BBA), Finance, General
Boostability May 2015 - Present
Boostability September 2014 - May 2015
Vantage Marketing April 2014 - August 2014
Dialog Direct October 2013 - April 2014
Vantage Marketing May 2013 - September 2013
Skills
Social Media Marketing, Web Design, WordPress, Google Analytics, SEO, Sales, Customer Service, CSS, HTML5, Google Adwords, Quality Assurance, PPC, Sales Management, Weebly, WiX, B2B Marketing
Education
Brigham Young University - Idaho 2013 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, Senior
Brigham Young University - Idaho 2013 — 2017
Bachelor of Science, Computer Information Technology, Website Design and Development, Junior
Hart2Heart Wellness July 1987 - Present
Dialog Direct September 2014 - March 2015
Chrysallis May 2013 - September 2014
Chrysalis, Inc. March 2013 - May 2013
eHealth Insurance August 2012 - November 2012
Enagic! Kangen Water Systems 2008 - 2010
Health Essentials Health Foods July 2007 - November 2007
Convergys May 1999 - July 2007
EcoMart Rainbow Vacuums 1998 - 1999
Skills
Experienced Trainer, Exellent Customer..., Multi Tasking, Meet Deadlines, Conflict Resolution, Close Attention to..., Team Leadership, Sales Management, Event Planning, Non-profit Volunteer, Therapeutic Massage, Chair Massage, Trigger Point Therapy, Acupressure, Outdoor Recreation, Spelunking Experience, Customer Retention, Staff Management, Increase Productivity, Follow Through, Increasing Sales Revenue, Childcare, Customer Service, Training, Leadership Development, Small Business, Stress, Supplements
Education
Brigham Young University 1980 — 1985
Recreation Management
Brigham Young University - Idaho 1971 — 1972
none, General Education
Cōdazul January 2011 - Present
Dialog Direct May 2013 - May 2014
Ballard Center for Economic Self-Reliance December 2011 - January 2013
Marriott School of Management – Brigham Young University August 2011 - December 2012
Vittana Foundation May 2012 - August 2012
Ashoka May 2011 - August 2011
McKay School of Education – Brigham Young University January 2010 - May 2011
Peery Foundation January 2011 - April 2011
Ashoka September 2010 - December 2010
Hugh O'Brian Youth Leadership 2010 - 2010
Skills
Spanish, Leadership, Social Entrepreneurship, International..., Volunteer Management, Program Management, Non-profits, Public Speaking, Nonprofits, Program Evaluation, Project Management, Program Development, Social Innovation, Microsoft Excel, Data Analysis, Blogging, PowerPoint, Youth Leadership, Qualitative Research, Editing, Team Building, IT Solutions, Database Administration, FileMaker Pro, Salesforce.com
Education
Brigham Young University 2005 — 2013
BA, Latin American Studies
Dialog Direct April 2015 - Present
Alabama A&M University 2009 - December 2014
ARAMARK August 2011 - November 2014
Skills
Microsoft Office, PowerPoint, Microsoft Word, Customer Service, Research, Photoshop, Social Media
Education
Alabama Agricultural and Mechanical University 2009 — 2014
Bachelor of Arts (B.A.), Psychology
Dialog Direct October 2014 - Present
Dale Carnegie Training November 2009 - Present
Beechtree Insurance Agency, Inc August 2001 - Present
AHCP November 2013 - October 2014
National Marketing Group, Inc. September 2005 - October 2013
Insurance Training and Sales Academy (I.T.S.A) April 2010 - February 2012
National Benefit Plans April 2006 - January 2012
American Insurance March 2002 - September 2005
Skills
Insurance, Fixed Annuities, Life Insurance, Leadership, Employee Benefits, Whole Life, Team Building, Brokers, Health Insurance, Sales, Coaching, Business Development, Critical Illness, Disability Insurance, Term Life Insurance, Accident, Training, Small Business, Long-term Care, Recruiting, Medicare, Universal Life, Management, Sales Management
Education
Michigan State University 1995 — 1999
BA, English Literature, South American History
International Planning & Research August 2015 - Present
SIS International Research April 2015 - June 2015
SIS International Research November 2014 - March 2015
SIS International Research February 2014 - November 2014
SIS International Research August 2012 - February 2013
Dialog Direct January 2012 - March 2012
Skills
Marketing Research, Consumer Behaviour, Market Research, Qualitative Research, Quantitative Research, SPSS
Education
University of Melbourne 2013 — 2013
Business and Economics
University of Heidelberg 2010 — 2013
Bachelor of Science (B.S.), Economics
Dialog Direct October 2013 - Present
Fort Worth ISD August 2009 - December 2012
Auto Nation 2002 - January 2005
People's Pottery October 2000 - January 2002
Kevco January 1998 - June 2000
Skills
Management, Sustainability, Teaching, Tutoring, Research, Community Outreach, Public Speaking, Microsoft Office, Sustainable Development, Higher Education, Curriculum Design, Team Building, Microsoft Excel, Curriculum Development, Data Analysis, PowerPoint, Leadership, Strategic Planning, Customer Service, Blogging, Market Research, Environmental Science, Sustainability..., Real Estate Development, Sustainable Business, Biology, General Ledger, Accounts Receivable, Accounts Payable, Real Estate, Account Reconciliation, LEED, Mixed-use, Sustainable Energy, Corporate Real Estate, Titles, Warranty, Sustainable Management, Sustainable Growth, Affordable Care Act, Sustainable Transport, Alternative Investments, Alternative Energy, Sustainable Design, General Insurance, Health Insurance, Life Insurance, Supplemental Health, Beta Gama Sigma
Education
The University of Texas at Arlington - College of Business Administration 2012 — 2012
Master's degree, Real Estate Investment & Development / Sustainability in the Business Environment, GPA 3.75
The University of Texas at Arlington 2007 — 2011
Universal Studies, Science / English, 3.57
Tarrant County College
Associate of Arts (A.A.), 3.8
Ambassador University
EY July 2015 - Present
BidSync June 2015 - July 2015
Dialog Direct September 2014 - June 2015
A.T. Kearney June 2014 - July 2014
Jiangsu Five Star Appliance Co., Ltd. (subs of Best Buy) January 2014 - May 2014
Institue of International Education 2013 - 2014
Institue of International Education 2013 - 2014
Institue of International Education 2013 - 2014
Dialogue Marketing, Inc. July 2009 - August 2013
Brigham Young University April 2011 - December 2012
Skills
Accounting, Microsoft Excel, PowerPoint, Leadership, Analysis, Access, Financial Analysis, Microsoft Word, Public Speaking, Management, Management Consulting, Market Research, Data Analysis, Chinese, Financial Reporting, Financial Accounting, Customer Service, Critical Thinking, Problem Solving, Team Leadership, Business Strategy, Project Management, Sales, Forecasting, Business Analysis, Microsoft Office, Teamwork
Education
Brigham Young University 2006 — 2015
Master of Accountancy; BS Accounting; BA Chinese, Accounting and Chinese, 3.77/4.0 GPA
Nanjing University 2013 — 2014
Non-Degree Program, Chinese Flagship Program
Crystal Lake Central High School 2002 — 2006
High School, Diploma
Rise Broadband December 2014 - Present
Dialog Direct February 2014 - December 2014
Teleperformance, USA July 2013 - February 2014
Preferred Rate Quote February 2013 - July 2013
Skills
Marketing Strategy, Marketing Communications, Public Relations, Media Relations, Business Strategy, Corporate Communications, Cold Calling, Strategic Communications, Direct Sales, Sales Presentations, B2B, Lead Generation, Sales, Customer Satisfaction, Customer Service, Call Centers, CRM, Leadership, Customer Retention
Education
Brigham Young University - Idaho 2011 — 2017
Business/Commerce, General
S&P Data October 2014 - Present
Dialog Direct August 2013 - October 2014
Insurance Dialogue May 2013 - January 2014
Dialogue Marketing February 2013 - April 2013
Insurance Dialogue January 2013 - February 2013
Dialogue Marketing May 2012 - October 2012
Associated Community Services October 2009 - March 2011
Cricket Communications December 2008 - April 2009
New World Brands Networking June 2008 - November 2008
Skills
Microsoft Office, Communication, Sales, Sales Management, Sales Rep Training, Thrive in A Fast-paced..., fast-paced, Reports, Sales Process, Social Media, Online Advertising, Teamwork, Customer Service, Salesforce.com, Training, Direct Sales, Telecommunications, Marketing, Sales Presentations, Team Management, Process Improvement, Telemarketing, Microsoft Excel, Leadership Development, PowerPoint, Employee Training, VoIP, Call Centers, Team Building, Interviews, Public Speaking, Management
Education
Oakland Community College 2005 — 2007
Associate's degree, Robotics Technology/Technician
Farmington High School 2001 — 2005
High School Diploma, General Ed/Electronics, 3.2
Safeway April 2015 - Present
Ross Stores, Inc. November 2013 - April 2015
Self-Employed January 2011 - November 2013
Dialog Direct October 2011 - November 2011
Target September 2010 - January 2011
Skills
Musicians, Social Media, Lighting, Leadership, PowerPoint, Microsoft Word, Church Events, Photography, Microsoft Excel, ProPresenter, Keynote, MD5, Set Design, Customer Service, Worship Music, Graphics, Sound Board Operation, Media Production, Social Media Blogging, Garageband, Pro Tools, Sibelius, Logic Pro, Steinberg Nuendo, Piano, Guitar, Sound, Youth Ministry, Music Industry, Art, Music
Education
Full Sail University 2014 — 2016
Bachelor of Applied Science (B.A.Sc.), Music Production, Sophomore
Northwest University 2008 — 2009
Music Ministry
Dialog Direct April 2015 - Present
Dialog Direct January 2014 - April 2015
Nike August 2013 - January 2014
Starbucks May 2011 - January 2013
Target January 2008 - March 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Teaching, Public Speaking, Editing, Team-oriented, Leadership, Time Management, Teamwork
Education
The College of New Jersey 2010 — 2012
Bachelor of Arts (B.A.), Communication Studies
Brookdale Community College 2008 — 2010
Associate of Arts (AA), Secondary Education and Teaching
Dialog Direct March 2011 - Present
Metro PCS June 2010 - June 2011
Skills
Finance, Financial Analysis, Financial Modeling, Financial Management, Sales, Personal Finance, Business Driven..., Management, Bloomberg Terminal, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Statistics, Quantitative Analytics, Data Analysis, Data Entry, Equities, Acquisitions, Telemarketing, Marketing, CRM Software, Customer Retention, Customer Service, Business Strategy, Social Networking, Inventory, PowerPoint, CRM, Leadership, Microsoft Office
Education
Walsh College 2012 — 2014
Bachelor of Business Administration (BBA), Finance, General, 3.756
Macomb Community College 2007 — 2010
Associate's degree, General Studies, 3.567
Dialog Direct November 2014 - Present
Dialog Direct March 2014 - Present
Aerotek @ Quicken Loans January 2013 - November 2013
Lenawee Intermediate School District January 2012 - January 2013
Lenawee Intermediate School District September 2011 - December 2011
Community in Schools September 2011 - December 2011
Michigan International Speedway May 2011 - September 2011
Adrian College August 2009 - December 2009
Extended Stay Hotels May 2006 - July 2008
Skills
Customer Service, Sales, Management, Payroll, Invoice Processing, Microsoft Office, Human Resources, Appointment Scheduling, Calendar Planning, Event Planning, Event Management, Recruiting, PowerPoint, Microsoft Excel, Interviews, Public Speaking, Leadership, Time Management
Education
Adrian College 2007 — 2011
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Central Michigan University 2006 — 2006
Dialog Direct January 2015 - Present
Inovalon October 2011 - June 2014
North American Bancard May 2010 - January 2011
The Schwan Food Company April 2003 - January 2009
Metris Companies 1999 - 2003
Eagle Mortgage Services 1998 - 1999
Interactive Performance Inc. January 1996 - June 1998
Equifax Risk Management Services September 1993 - December 1995
ITT Systems September 1992 - October 1993
Chrysler First Financial 1990 - 1992
Skills
Leadership, Strategy, Training, Operations Management, Management, Process Improvement, Cross-functional Team..., Coaching, Call Centers, Vendor Management, Team Building, Team Leadership, Project Management, Telecommunications, Contract Negotiation, Sales Operations, Customer Satisfaction, Customer Service, Time Management, Leadership Development, Start-ups, Human Resources, Sales, Customer Experience, Interviews, Conflict Resolution, Budgets, P&L Management, Corporate Communications, Goal Oriented, Production Managment, Lean Manufacturing, Group Presentations, Decision Making Skills, Business Acumen, Reporting & Analysis, Humor, Interpersonal Skill, Creative Solutions, Executive Management, Operational Excellence, Performance Management
Education
Metropolitan State University 2008 — 2009
BS, Business Management, 3.8
Minneapolis Community and Technical College 2006 — 2008
AS, Leadership, 4.0
Southwest Minnesota State University 2005 — 2005
MBA, Schwan's Executive MBA Program
Huntington Beach High School 1981 — 1985
Diploma, General Education
Dialog Direct October 2014 - January 2015
KIMCO Facilities Services Corporation July 2013 - August 2014
Western & Southern Financial Group July 2012 - July 2013
Aflac April 2012 - July 2012
Lowe's Companies, Inc. December 2003 - January 2011
Home Depot March 1998 - December 2004
Safety Services Inc October 1996 - December 1997
Safety Services Inc November 1994 - October 1996
Skills
Distribution Center..., Big Box, Loss Prevention, Store Management, Merchandising, Planograms, Retail, Profit, Process Scheduler, Customer Service, Retail Sales
Education
Mercy College 1986 — 1989
BS
Dialog Direct February 2010 - Present
Direct Group North America April 2000 - February 2010
Direct Group North America 2000 - January 2010
Direct Fulfillment 2000 - November 2007
Hann and DePalmer 1991 - 1999
Skills
SQL, Software Documentation, Disaster Recovery, PHP, Direct Marketing, Microsoft SQL Server, Dell PowerEdge Servers, Variable Data Printing, Cisco Technologies, JavaScript, Direct Mail, Active Directory, Microsoft Exchange, Troubleshooting, Digital Printing, CSS, Servers, Vendor Management, Project Management, Leadership, SharePoint, HTML, XML, jQuery, MySQL, Outlook, DNS, IIS, Networking, OS X, Process Improvement, System Administration, VMware, Visio, Windows, Windows Server, Virtualization, Access, Integration
Education
Rutgers University 1989 — 1990
Mercer County Community College
Associates in Applied Sciences, Network Engineering
Dialog Direct September 2015 - Present
Davenport University September 2007 - Present
Job seeker Healthcare December 2014 - September 2015
Skills
Microsoft Office, PowerPoint, Word, Excel, Research, Public Speaking, Writing, Photoshop, Customer Service, Critical Thinking, Higher Education, Event Planning, Access, Teamwork, Windows, English, Data Entry, Facebook, Outlook, History, Psychology, Problem Solving, Microsoft Word, Microsoft Excel
Education
Davenport University 2012 — 2014
Associate's of Applied Science, Health Information/Medical Records Technology/Technician, 2.89
Davenport University 2007 — 2012
Associate of Arts (A.A.), Health Insurance Claims Management
Three Rvers High School 1990 — 1994
Diploma, General Studies, 3.5
Dialog Direct August 2015 - Present
Guardsmark January 2013 - January 2015
Advanced Security August 2012 - December 2012
VorTech Services January 2012 - May 2012
Holland Christian High School April 2007 - September 2011
Skills
Software Development, JavaScript, Linux, C#, Cloud Computing, Software Project..., MySQL, SQL, .NET, Windows, Operating Systems, Computer Hardware, Access, Microsoft Office
Education
Davenport University 2009 — 2018
Bachelor of Science (BS), Computer Security
Davenport University 2009 — 2016
Associate of Applied Science, Computer Information Systems, 3.150
Dart Appraisal July 2014 - February 2015
Advanced Home Care, Inc. April 2014 - June 2014
Dialog Direct October 2012 - October 2013
Toastmasters at Walsh College June 2011 - June 2013
Anchor Bay Entertainment September 2011 - January 2012
Foresight Research September 2010 - March 2011
U.S. Census Bureau April 2010 - June 2010
Skills
Social Media, Marketing, Public Speaking, Leadership, Social Media Marketing, Management, Customer Service, Event Planning, Public Relations, PowerPoint, Sales, Research, Fundraising, Online Research, Writing, CRM, Editing, Membership Building, Marketing Research, Analysis, Online Marketing, Mentoring, Networking, Organizing Meetings, Blogging
Education
Walsh College of Accountancy and Business Administration 2010 — 2012
Bachelor of Business Administration (B.B.A.), Marketing
Oakland Community College 2007 — 2010
Associate's degree, Business Administration and Management, General
HouseMaster January 2015 - Present
Center for Inquiry May 2014 - January 2015
Dialog Direct April 2014 - January 2015
United Way of the Lakeshore October 2013 - January 2014
Grand Valley State University August 2009 - December 2013
Volunteer Center of West Michigan January 2013 - September 2013
Center for Inquiry January 2012 - June 2012
Skills
Facebook, Social Media, Public Relations, Time Management, Newsletters, Public Speaking, Volunteer Management, Customer Service, Nonprofits, Volunteering, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Tumblr, Salesforce.com..., ExpressionEngine, Press Releases, Social Networking
Education
Grand Valley State University 2009 — 2013
Bachelor of Arts (B.A.), Public Relations
QuizzoUSA LLC February 2014 - Present
Dialog-Direct October 2014 - February 2015
Salvation Army February 2014 - September 2014
Woloson Financial Management August 2012 - August 2013
The Oakland Post March 2008 - March 2012
Skills
Microsoft Office, Copy Editing, Medicare, Marketing, Life Insurance, Social Media, Writing, Credit Analysis, Long Term Care Insurance, Budgets, Fundamental Analysis, Customer Satisfaction, Press Releases, Social Media Marketing, Customer Service, Public Speaking
Education
Oakland University 2010 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.5
Oakland University 2005 — 2010
Bachelor's Degree, Philosophy/Journalism
Bloomfield International Academy High School 2001 — 2005
High School Diploma, General Studies
Dialog Direct October 2012 - Present
MHMR Services of Texoma July 2001 - May 2010
Texoma Medical Center February 2000 - June 2001
Skills
Medical Billing, Medical Devices, Medical Terminology, Medicare, Medicaid, Medical Coding, HIPAA, Medical Records, Customer Service, Customer Satisfaction, Management, Team Leadership, Patient Support, Direct Patient Care, Durable Medical..., Compliance, 10 Key, Contract Management, Provider Relations, Provider Enrollment, Budgets, Operating Budgets, Pharmacy Benefit..., Appointment Scheduling, Microsoft Word, Microsoft Excel, Medisoft, Report Writing, CMS-1500, Healthcare, Team Building, Training
Education
Grayson County College 2010 — 2012
Nursing
Dialog Direct September 2014 - Present
Health and Wealth Awareness September 2013 - Present
Work From Home Pros October 2013 - 2014
Michigan State University July 2009 - July 2010
Skills
Healthcare Management, Business Planning, Business Strategy, Data Analysis, Business Development, Microsoft Office, Data Entry, Microsoft Excel, Microsoft Word, Customer Service, Teaching, Public Speaking, PowerPoint, English, Windows, Research, Outlook, Photoshop, Healthcare, Life Insurance, Health Insurance
Education
Northcentral University 2012 — 2013
Master of Business Administration (MBA), Business Administration and Management, General (specialization in Healthcare Administration)
Michigan State University 2004 — 2010
Bachelor of Arts (BA), Psychology
Dialog Direct October 2014 - Present
Freelance Computer Services and Web Administration March 2007 - Present
Half of Half Name Brand Clothing June 2011 - October 2014
Professional Service Company July 2008 - March 2011
Tiger Mart #43 June 2005 - January 2008
Dollar General March 2005 - April 2005
Tiger Mart #16 August 2004 - March 2005
Tiger Mart #34 May 2004 - June 2004
Mountain View Community College Library September 2003 - October 2003
Indian Corner July 2000 - September 2000
Skills
Computer Maintenance, Technical Support, System Administration, Windows, Linux, Mac, Customer Service, Computer Hardware, Network Administration, Windows Server, Windows 7, Troubleshooting, Active Directory, Software Installation, Operating Systems, Windows XP, Microsoft Word, Outlook
Education
Tarrant County College 2011 — 2012
Associate of Arts (AA), General Studies
Navarro College 2004 — 2006
Computer Science
Dallas County Community College 2003 — 2004
Computer Science
DeSoto High School 1999 — 2003
High School Diploma/GED, General Studies
Dialog Direct December 1987 - Present
Skills
Customer Service, Quality Assurance, Program Management, Team Building, Management
Education
College for Creative Studies 2005 — 2011
Bachelor of Fine Arts (BFA), Crafts - Metalsmithing
Schoolcraft College 2003 — 2005
Liberal Arts, Liberal Arts
Dialog Direct January 2014 - Present
Techrim ITE 2004 - Present
Dialogue Marketing August 2001 - December 2013
CU Student Choice May 2008 - April 2011
Digital Dialogue / Total Member Care 1999 - April 2011
PSCU Financial Services 2007 - 2011
Maxxar 1995 - 1999
Citicorp 1995 - 1997
Skills
Call Center, Strategic Planning, CRM, Team Building, Marketing Strategy, Financial Services, Strategic Partnerships, Business Development, Strategy, Sales, Account Management, Call Centers, Outsourcing, Analytics, Business Intelligence, Telecommunications, Management, Leadership, Sales Management, New Business Development, Analysis, E-commerce, Selling, Process Improvement, Product Management, Program Management, Start-ups, Recruiting, Cross-functional Team..., SaaS, Entrepreneurship, Marketing
Education
Northwestern University
Master's degree, Predictive Analytics
University of Wisconsin-Madison 2003 — 2004
Master, Finance
John Carroll University
Bachelor, Marketing
Smashburger May 2014 - Present
Dialog Direct 2014 - 2014
Skills
Clerical Skills, Microsoft Office, Communication, Customer Service, Time Management, Training, Microsoft Excel, Teamwork, Leadership, Team Building, Sales, Research, Budgets
Education
Wayne State University 2012 — 2016
Bachelor of Science (BS), Clinical/Medical Social Work
Grand Rapids Community College 2013 — 2014
Dialog Direct August 2014 - Present
Kohl's Department Stores October 2007 - Present
Skills
Customer Service, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Strategic Planning, English, Photoshop, Windows, Marketing Strategy, Marketing, Teaching, Sales, Social Media, Google Analytics, Google+, Pinterest, WordPress, Tumblr, Blogging, Twitter
Education
Walsh College 2009 — 2014
Bachelor of Business Administration, Marketing
Macomb Community College
Associate of general studies
Dialog Direct April 2009 - Present
St. Clair Shores Community Chorus April 2012 - October 2014
LRW Consulting April 2009 - January 2013
Thrivent Financial for Lutherans - East Macomb 2011 - 2012
Skills
Process Improvement, Microsoft Excel, Music, Customer Service, Strategic Planning, Leadership, Training, Program Management, Management, Public Speaking, Analysis, Project Planning, Event Planning, Customer Satisfaction
Education
Baker College of Clinton Township 2009 — 2012
Associate's degree, Medical Office Management/Administration
Dialog Direct June 2014 - Present
Allink, LLC June 2007 - Present
Open Box Solutions November 2013 - May 2014
CDI Corporation July 2012 - March 2013
Raytheon January 2007 - June 2012
Catavo August 2005 - December 2006
ASG Renaissance August 2003 - July 2005
General Physics Corporation January 2000 - August 2003
Skills
E-Learning, Learning Management..., Learning Management, Process Improvement, Program Management, PMP, Project Management, Visio, Software Documentation, Change Management, SharePoint, Software Development, PMO, Project Portfolio..., SDLC, Business Process..., Management, Testing, Software Project..., IT Strategy, Business Process, IT Management, Requirements Analysis
Education
Wayne State University 1996 — 1998
MBA, Business
Eastern Michigan University 1986 — 1990
BBA, Marketing
Takata June 2015 - Present
Dialog Direct November 2014 - January 2015
Citgo Gas Station August 2010 - September 2014
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Photoshop, Social Media, Teamwork, Public Speaking, English, Outlook, Human Resources, Training, Time Management, Management, Interviews, Event Planning
Education
Oakland University 2012 — 2015
Bachelor's Degree, Human Resources Management
Macomb Community College 2010 — 2012
General Studies
Stevenson High School
Stevenson High School
Insurance Dialogue Agency July 2015 - Present
Johnson Premier Realty April 2013 - Present
Dialog Direct March 2015 - July 2015
Dialog Direct October 2014 - February 2015
Wayne State University August 2012 - December 2014
Angie Mapp, State Farm Agency May 2014 - October 2014
Expedition Real Estate March 2012 - June 2012
The Farbman Group/NAI Farbman June 2009 - January 2012
New Freedom Funding Corporation October 2003 - May 2009
I&W Financial Services and related companies October 2003 - February 2008
Skills
Real Estate, Investment Properties, Real Estate Development, Mortgage Lending, Management, Buiness Development, Corporate Accounting, Partnership Accounting, Due Diligence, Contract Negotiation, Loans, Business Development, Property Management, Residential Homes, Refinance, Real Estate Transactions, Commercial Real Estate, Finance, Brokerage, Selling, Leases, Property
Education
Wayne State University 2015 — 2017
Master of Business Administration (M.B.A.), Banking, Corporate, Finance, and Securities Law, 3.47 G.P.A
Wayne State University 2012 — 2014
Bachelor's Degree, Banking, Corporate, Finance, and Securities Law, 3.0
Wayne County Community College District 2011 — 2012
Associate of Arts (A.A.), General Studies, 3.3
Northern Michigan University 1986 — 1987
None, General Studies
EMC April 2015 - Present
Dialog Direct July 2012 - April 2015
Dialogue Marketing February 2012 - July 2012
Dialogue Marketing June 2011 - February 2012
Dialogue Marketing June 2010 - June 2011
Dialogue Marketing August 2009 - June 2010
Brigham Young University 2008 - 2009
Whirlpool Corporation 2007 - 2007
Skills
Operations Management, Project Management, Analysis, Leadership, Workforce Management, Process Improvement, Teamwork, Team Leadership, Leadership Development, Coaching, Data Analysis, Microsoft Office, Recruiting, Quality Assurance, Customer Service, Customer Satisfaction, Sales, Employee Engagement, Sales Operations, BPO, Call Centers, Teaching, IEX, Forecasting, Customer Experience, Start-ups, Customer Retention, Statistics, Hiring, Spanish, Conflict Management, Knowledge Management, Delegation, Microsoft Excel, Public Speaking, •Operations Management, •Employee Development, Empowerment, Data Entry, Training & Development, Management, Training
Education
University of Utah - David Eccles School of Business 2012 — 2014
Master of Business Administration (MBA)
Brigham Young University 2005 — 2009
B.A, Communications; Communication Studies
Dialog Direct April 2013 - Present
United States Marine Corps February 2005 - February 2010
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Public Speaking, Leadership, Teamwork, Team Leadership, Access, Research, Outlook, Time Management, Analysis, Military, Security, Military Operations
Education
Walsh College 2011 — 2013
Bachelor's degree, Finance, 3.217
Macomb Community College 2010 — 2011
Associate degree, General Business, 3.85
Dialog Direct July 2013 - Present
PSCU January 2005 - June 2013
Skills
Payments, Risk Management, Business Development, Process Improvement, Strategy, Call Centers, Commercial Lending, Consumer Lending, New Business Development, Strategic Planning, Portfolio Management, Banking, Management, Sales, Customer Service, Lead Generation, Marketing, Analysis, E-commerce, Customer Retention, Analytics, CRM, Leadership, Strategic Partnerships, Financial Services
Education
Lipscomb University
BA, Political Science
Dialog Direct February 2015 - Present
Load One, LLC August 2012 - February 2015
InStar Services Group August 2010 - August 2012
Blue Water Advisors January 2010 - August 2010
Blue Water Advisors June 2009 - August 2009
Skills
Microsoft Office, Sage Timberline Office, Darwin Business System, Accounting, Great Plains Software, Customer Service
Education
Calvin College 2005 — 2009
Bachelor of Science, Public Accountancy
Dialog Direct February 2014 - Present
Lifestyle Lift January 2008 - October 2013
Grindstone Business Development Group November 2007 - January 2008
Lakes Management, Inc. October 2005 - January 2008
Northstar Facility Services October 2007 - November 2007
Bluegreen Corporation December 2003 - May 2006
Vector Marketing December 1996 - June 1999
Skills
Outlook, HTML, Photoshop, Direct Marketing, Inside Sales, Call Center Development, Microsoft Office, Web Design, Management, Microsoft CRM, MS Office Suite, MS Publisher, Microsoft Excel, CRM, Google Maps, Business Analysis, Trend Analysis, Data Analysis, Trend Researching, Business Process, Project Planning, Data Management, Project Management, Trend Forecasting, Vendor Relationships, Marketing Communications, Client Education, Document Drafting, Technical Documentation, Incentive Programs, Call Center..., Customer Retention, Customer Support, Customer Service, Direct Sales, Internet Research, Netscape Writer, Silvah, Website Design, Food Service, Environmental Education, Ecological Communication, Ecological..., Natural Resource..., Natural Resources Law, Environmental Science, Call Centers, Recruiting, Sales, Program Management
Education
The Ohio State University 1998 — 2003
Bachelors of Science, Natural Resources: Ecological Education and Communication
Oakland Community College 1996 — 1998
Basic Science
Northville High School
Northville High School
Dialog Direct July 2004 - Present
Pabst Brewing Company and The Stroh Brewery Company April 1995 - July 2004
Comerica March 1993 - April 1995
Domtar June 1990 - March 1993
Skills
Acquisitions, Arbitration, Divestitures, Employee Relations, HRIS, Employee Benefits, HR Policies, Program Management, Human Resources, Recruiting, Health Insurance, Strategic Planning, System Administration, Management, Leadership, Training, Process Improvement, Account Management
Education
Society Of Human Resources 2011 — 2011
Certified Professional In Human Resources
Davenport University 1983 — 1989
BA, Management
DR Strings September 2011 - Present
Public Outreach Fundraising June 2009 - August 2010
Dialog Direct June 2007 - June 2009
Skills
Fundraising, Non-profits, Public Speaking, Social Media, Public Relations, Volunteer Management, Microsoft Office, Research, Nonprofits, Microsoft Excel, Leadership, Community Outreach, PowerPoint, Music, Marketing Communications, Blogging, A&R, Program Management, Online Marketing, Teaching, Social Media Marketing, Recruiting, Social Networking, Customer Service, Photography, Facebook, Advertising, Press Releases, Entertainment, Music Industry, Marketing, Editing, Publicity
Education
Hampshire College 2007 — 2011
Bachelor’s Degree, Psychoanalysis and International Criminal Justice
Dialog Direct insurance agentDialogue MarketingSeptember 2012 - Present
Dialog Direct September 2012 - Present
Skills
SQL, Acting, Customer Service, Entertainment, Microsoft Office, Microsoft Excel, Online Advertising, Television, PowerPoint, Film, Editing, Martial Arts, Video Production, Theatre, Producing, Directing, Event Planning, Event Management, Social Media, Social Media Marketing, Public Relations
Education
Eastern Michigan University 1994 — 1999
Health, and accident insurance License, Banking and Financial Support Services
Oak Park 1988 — 1990
bachelor of science, Cinematography and Film/Video Production
Dialog Direct August 2014 - Present
Donor Dialogue September 2009 - August 2014
Xede Consulting Group February 2008 - November 2009
Metastorm Incorporated August 2007 - January 2008
Proforma May 2004 - July 2007
DTE Energy March 2002 - May 2004
Oracle March 1993 - March 2002
Computer and Engineering Consultants (CEC) May 1988 - March 1993
GMF Robotics May 1984 - May 1988
ADP Network Services 1980 - 1985
Skills
Business Intelligence, Enterprise Architecture, Enterprise Software, Business Analysis, SaaS, Program Management, Strategy, Product Management, CRM, Account Management, Team Leadership, Strategic Planning, Project Management, Process Improvement, Business Development, Leadership, Solution Selling, Management, Sales, Team Building, Budgets, Training, Selling, ERP, Consulting, Call Centers
Education
Eastern Michigan University 1975 — 1981
Master of Science, Business Computing Systems, Computing Systems with strong business background
Holy Redeemer High School 1968 — 1971
Dialog Direct August 2012 - April 2015
Grand Rapdis Youth Athletics Organization January 2005 - October 2011
West Michigan Mortgage and Financial May 2001 - January 2005
Choice One Communication December 1997 - May 2001
Skills
Change Management, Management Consulting, Business Strategy, Business Transformation, Strategic Planning, Project Management, Six Sigma, Health Insurance, Fundraising, Insurance, Business Analysis, Analysis, Team Leadership, Strategy, Leadership Development, Executive Management, Leadership, Management, Budgets, Public Speaking, Customer Service, Team Building, Training, Coaching, Process Improvement, Marketing
Education
Cornerstone University 2009 — 2011
BS, Managment, 3,7
Walmart September 2015 - Present
Younkers August 2015 - September 2015
Dialog Direct July 2012 - April 2015
The Childrens Office Flint August 2008 - January 2009
Linden Community Schools August 2000 - July 2006
Sports Creek Raceway September 1991 - November 1999
Skills
Customer Service, Training, Team Leadership, Data Analysis, Coaching, Research, Psychology, Employee Benefits, Time Management, Healthcare, Leadership, Medicare, Medical Billing, Strategic Planning, Program Management, Sales, Organizational..., Process Improvement, Team Building, Microsoft Word, Event Planning, Microsoft Excel, Employee Relations, Medicine, Management, Microsoft Office, Data Entry
Education
University of Phoenix 2009 — 2011
Associate of Arts and Sciences (A.A.S.), Health/Health Care Administration/Management, 3.68
Ross Medical Education Center-Flint 2007 — 2008
Certified Medical Assistant, Medical/Clinical Assistant
Independant July 2015 - Present
Dialog Direct September 2014 - July 2015
Nestlé September 2013 - July 2014
Key Personnel June 2013 - September 2013
Baker College November 2011 - February 2013
North Ottawa Community Hospital January 2009 - April 2009
R.C. Graphic & Design January 1999 - January 2004
Skills
Human Resources, Recruiting, New Hire Orientations, Leadership, Temporary Placement, Management, Job Fairs, Customer Service, Resume Writing, Applicant Tracking..., Organizational..., Career Counseling, Performance Management, Talent Management, Strategic Planning, Benefits Administration, Employee Benefits, Talent Acquisition, Microsoft Excel, FMLA, HRIS, Career Development, Hiring, Manufacturing, PowerPoint, Internet Recruiting, Screening Resumes, Job Descriptions, PeopleSoft, Cold Calling, Teamwork, Taleo, Social Networking, Problem Solving, Salesforce.com, Background Checks, Internet, Windows Server, Knowledge Management, Red Hat Linux, FLSA, ADA compliance, TPM, Microsoft Exchange, SmartSearch, Microsoft Office 2010, SAP, 5's, Organizing, Psychology
Education
Baker College of Muskegon 2009 — 2011
BBA, Human Resources Management/Personnel Administration, General
Baker College of Muskegon 2008 — 2009
Associate's degree, Human Resources Management
Baker College of Muskegon 2006 — 2009
Associate's degree, Computer and Information Sciences and Support Services
Grand Haven High School
Elevate November 2014 - Present
Dialog Direct August 2014 - November 2014
Southern California Edison (SCE) July 2011 - September 2013
Southern California Edison (SCE) September 2009 - October 2012
Southern California Edison June 2010 - July 2011
Southern California Edison April 2009 - June 2010
Southern California Edison January 2007 - January 2009
Bussey's Automotive June 2001 - January 2007
Skills
Nuclear, Health Physics, Energy, Commitments, Compliance, Project Recovery, Mathematics, Microsoft Excel, microsoft access, PowerPoint, Microsoft Word, SAP, MS Project, Supervising, Data Analysis, Management, Program Management, Nuclear Engineering, Process Improvement, Training, Human Performance, Change Management, Business Process..., Technical Writing, NERC, Electric Power, Project Management, Nuclear Power Plants, Lotus Notes, Software Documentation, Risk Assessment, Nuclear Safety, Quality Assurance, Nuclear Licensing, Radiation Safety, Math, SAP ERP, Electricity, Demand Response, Contract Management, Project Planning, Corrective Actions, Energy Policy, Licensing, Smart Grid, Supervisory Skills, Root Cause Analysis, Procedure Development, Power Generation, Power Plants
Education
California State University-San Marcos 2001 — 2006
Bachelor of Science (B.S.), Business Administration and Management, General
MiraCosta College 2009 — 2011
Associate of Science (A.S.), Radiation Protection/Health Physics Technician
MiraCosta College 1995 — 2016
Bachelor's in Science, Mathematics
Dialog Direct September 2014 - Present
The Ritz-Carlton, Pentagon City August 2013 - May 2014
The Ritz-Carlton Key Biscayne, Miami and The Ritz-Carlton Coconut Grove, Miami August 2006 - August 2013
The Ritz-Carlton Hotels of Miami August 2006 - April 2008
Doral Golf Resort and Spa May 2002 - April 2006
Eden Roc Renaissance March 1999 - May 2002
Skills
Hotels, Hotel Management, Tourism, Revenue Analysis, Pre-opening, Convention Services, Front Office, Hospitality, Banquets, Restaurants, Catering, Leisure, Incentives, Menu Development, Wedding Planning, Rooms Division, Restaurant Management, Revenue Forecasting, Time Management, Spa, Property Management..., Customer Service
Education
Florida International University
Bachelors of Science, Secondary Education and Teaching
Salvation Army DFW September 2015 - Present
Pro Collect November 2014 - July 2015
Dialog Direct June 2012 - October 2014
Victoria's Secret September 2011 - May 2012
Skills
Cpr Certified, Customer Service, Computer Proficiency, Typing, HIPAA, First Aid, Microsoft Word, CPR Certified, Critical Thinking, PowerPoint, Medical Terminology, Social Networking
Education
Concorde Career Institute-Arlington 2013 — 2014
Certified Medical Assistant, Medical/Clinical Assistant
The University of Texas at Arlington 2013 — 2013
Pre-Nursing Studies
Texas State University-San Marcos 2010 — 2012
Pre-Nursing Studies
Dialog Direct June 2014 - Present
Securitas January 2013 - June 2014
Champion National Security September 2012 - December 2012
Skills
Multi-line Phone, Physical Security, Call Centers, Customer Service, Dispute Resolution, Dispatching, Technical Support, Internet Troubleshooting, Data Entry, Categorical Data...
Education
The University of Texas at Arlington 2010 — 2011
Incomplete, Philosophy, 2.0
Austin College 2009 — 2010
1 year Coursework, English Language and Literature, General, 2.0
Duncanville High School 2005 — 2009
Dialog Direct November 2014 - Present
Towers Watson's OneExchange July 2014 - October 2014
Big Tex Trailers December 2013 - February 2014
'Self-Employed' June 2007 - February 2012
Review Med February 2004 - April 2007
Skills
certified professional..., Medicare, Employee Benefits, Healthcare, Insurance, Customer Service, Claim, Health Insurance, Human Resources, Physicians
Education
El Centro College 2005 — 2007
27 accredited hours, Pre-Medicine/Pre-Medical Studies
Dialog Direct January 2014 - Present
Dialog Direct June 2012 - January 2014
YP Holdings (Formerly AT&T Advertising Solutions) September 2011 - June 2012
Georgia Aquarium May 2011 - August 2011
Molitor International June 2007 - May 2010
Skills
Sales Management, Advertising, Press Releases, Social Media Marketing, Online Advertising, Direct Marketing, Journalism, New Business Development, Marketing, Revenue Forecasting, Social Media, Video Production, Account Management, Training, Script Editing, Sales Presentations, Sales Operations, Telecommunications, Telephony, Cloud Computing, Team Leadership, Team Management, Sales, Event Planning, Editing, BPO, Sales Leadership..., Salesforce.com, Management, SEM, B2B
Education
Central Michigan University
Bachelors of Applied Arts, Integrative Public Relations and Marketing, Cum Laude Graduate
Mount Pleasant High School
Brent Brown Toyota September 2015 - Present
Dialog Direct July 2015 - September 2015
Dialog Direct January 2015 - July 2015
Dialogue Marketing September 2014 - December 2014
Northwestern Mutual April 2013 - June 2014
Playboy Enterprises, Inc. March 2010 - December 2012
Altera Realty February 2012 - July 2012
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Leadership, Management, Public Speaking, Insurance
Education
Moorpark College 2010 — 2012
High Tech Los Angeles (High School) 2006 — 2010
Dialog Direct October 2013 - Present
Quantum Digital Ventures October 2010 - August 2013
Dockside canvas September 2008 - January 2009
Innovative Media May 2003 - September 2008
KSK Photo Lab January 2000 - January 2003
Photobition (Detroit) January 1997 - January 2000
Capitol Reproduction January 1996 - January 1997
Technical Industries January 1986 - January 1996
Skills
Digital Printing, Wide Format Printing, Printers, Graphics, Color Management, Photography, Signs, Bindery
Education
Macomb Community College 1997 — 1999
Desktop Publishing
Self Employed January 2012 - Present
Manifest Garden May 2015 - Present
Dialog Direct February 2015 - Present
Detroit Zoological Society February 2015 - May 2015
Lewis University February 2014 - February 2015
Institute for Population Health May 2013 - August 2014
Socialty Inc. December 2013 - March 2014
Lewis University August 2013 - March 2014
Lewis University September 2012 - May 2013
McDonald's Corporation May 2012 - August 2012
Skills
Social Media, Social Media Marketing, Facebook, PowerPoint, Microsoft Office, Public Relations, Social Networking, Fundraising, Event Planning, Customer Service, Research, Higher Education, Public Speaking, Community Outreach, Teamwork, Digital Marketing, Twitter, Networking, WordPress, Student Affairs, Student Leadership, Adobe Creative Suite, Community Service, Pinterest Marketing, Instagram, Project Management, Pinterest, Strategic Planning, Marketing Strategy, Field Marketing, Paid Search Strategy, Paid Search Campaigns, Paid Media, SEO, SEM, Sales, Digital Media, Digital Strategy, Salesforce.com, Data Entry
Education
Lewis University 2012 — 2015
Social Media Marketing, Marketing
Dialog-direct September 2015 - Present
Eurest December 2013 - April 2015
Service Systems Associates April 2011 - June 2013
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership
Education
Oakland Community College 2011 — 2015
Liberal Arts, Behavioral Sciences, 3.7
Partner-Jackson Discount Printing bebackprint@yahoo.com / jacksondiscountprintingandphoto.com January 1995 - Present
Dialog Direct October 2010 - February 2015
Skills
Customer Service, Management, Leadership, Strategic Planning, Project Management, Sales, Process Improvement, Marketing, Team Building, Training
Education
Grambling State University
Navarro College
Dialog Direct February 2011 - Present
H&R Block October 2009 - April 2012
Family Fare November 2006 - October 2009
Skills
Customer Service, Management, Multi Tasking, Receptionist Duties, Call Centers, Microsoft Excel, PowerPoint, Outlook, Customer Satisfaction, Training, Leadership, Telephone Skills, Team Leadership
Education
Baker College of Muskegon 2015 — 2017
Bachelor of Business Administration (BBA), Business Administration and Management, General
Baker College of Muskegon 2012 — 2015
Associate's degree, Business Administration and Management, General
Dialog Direct June 2014 - Present
Raytheon Professional Services April 2007 - June 2014
Stephen E. Hershey, D.D.S., M.S., L.L.C. November 2002 - April 2007
Skills
Learning Management, Needs Analysis, Learning Management..., Training Delivery, Training, Process Improvement, Microsoft Office, E-Learning, Instructional Design, Team Leadership, Captivate, Instructor-led Training, ADDIE, Technical Training, Employee Training, Program Management, Management
Education
Walsh College of Accountancy and Business Administration 2010 — 2012
Master of Management, Specialization in Human Resources Management
New Horizons Learning Center 2010 — 2010
Excel 2007 Level 2 Training and Completion
Oakland University 2005 — 2007
Bachelor of Science, Human Resource Development
Oakland Community College 2002 — 2005
Associate of Liberal Arts, Human Resources Development
Foot and Ankle Specialists of the Mid-Atlantic, LLC October 2014 - Present
Paley Rothman June 2012 - October 2014
Kramer, Linkie & Taylor, LLC April 2011 - June 2012
St. Jerome Child Care Center March 2009 - April 2011
St. Mary's College of Maryland February 2008 - May 2008
Dialog Direct May 2007 - August 2007
Skills
Civil Litigation, Microsoft Office, Estate Planning, Trusts, Client Communication, Juris, Secretarial Skills, Debt Collection, Accounts Receivable, Organizational..., Time Management, Document Management, Columbia Ultimate..., Editing, Legal Research, Nonprofits, Lexis, Litigation, Intellectual Property, Courts, Legal Assistance, Microsoft Excel, Microsoft Word, Customer Relations, Communication, Office Administration, Organization Skills, Customer Service, LexisNexis
Education
Montgomery College 2009 — 2011
Associate of Arts and Sciences (A.A.S.), Paralegal Studies
St. Mary's College of Maryland 2007 — 2009
Dialog Direct June 2015 - Present
The IV Doctor June 2015 - Present
Emily Frank August 2013 - Present
Bloomingdale's September 2013 - July 2015
91.5 wbez June 2015 - June 2015
Freelance Stylist April 2015 - May 2015
Frequency tv September 2014 - May 2015
Gap Inc./Old Navy January 2010 - September 2013
Nordstrom June 2007 - August 2009
Skills
Merchandising, Loss Prevention, Visual Merchandising, Problem Solving, Team Leadership, Efficiency, Retail, Social Media Marketing, Communication, Customer Service, InDesign, Photoshop, Illustrator, Sewing, Social Networking
Education
Columbia College Chicago 2011 — 2015
Bachelor of Fine Arts (BFA), Fashion/Apparel Design
West Bloomfield High School 2005 — 2009
Dialog Direct August 2015 - Present
Dialog Direct August 2015 - Present
Skills
Microsoft Office, Customer Service, Microsoft Word, Time Management, PowerPoint, Microsoft Excel, Windows
Education
Oakland Community College 2011 — 2015
Dialog Direct October 2010 - Present
Huntington National Bank February 2010 - September 2010
Skills
Training, Banking, Team Leadership, Call Centers, Customer Service, Sales, Outlook, Customer Satisfaction, Customer Experience
Education
Grand Valley State University 2004 — 2008
Psychology
Dialog Direct June 2014 - October 2014
Education
Walden University 2013 — 2013
Human Services, General
Little Big Horn College 2009 — 2012
Associate of Arts (A.A.), Directed Individualized Studies
Huntington National Bank July 2015 - Present
Self Employed October 2007 - Present
Dialog Direct July 2012 - July 2015
Farmers Insurance May 2005 - September 2010
JCPenney Catalog October 2001 - July 2005
West Michigan Internet Services September 1998 - February 2005
Education
Grand Rapids Community College 1994 — 1998
Associate of Arts and Sciences (A.A.S.), History
Dialog Direct February 2015 - May 2015
TCF Bank October 2014 - January 2015
Suthlerland Global Services March 2014 - September 2014
The Car Man Media December 2013 - April 2014
THINK Management Group April 2013 - October 2013
Family Futures August 2012 - April 2013
Grand Valley State University August 2008 - April 2013
CUTCO Cutlery April 2010 - August 2010
Skills
Microsoft Office, Advertising Sales, Direct Sales, Data Entry, Social Media Marketing, Social Networking, Marketing Communications, Community Outreach, Press Releases, Media Relations, Outlook, HTML, Data Analysis, Grant Writing, Website Development, Market Research, Strategic Planning, Public Speaking, Copywriting, Online Marketing, Google Analytics, Public Relations, Advertising, Social Media
Education
Grand Valley State University 2008 — 2013
BA, Public Relations, Advertising, and Applied Communication
Pädagogische Hochschule Schwäbisch Gmünd 2011 — 2011
German Language and Culture, German Language and Literature
University Preparatory HS 2004 — 2008
Diploma, High School/Secondary Diplomas and Certificates
Henry Ford Community College 2006 — 2007
AP, English, Mathematics
Dialog Direct May 2015 - Present
Amazon September 2013 - March 2015
Bank of America October 2010 - September 2013
Reliant Energy September 2009 - February 2010
TD Ameritrade November 2004 - June 2009
Skills
Leadership, Management, Microsoft Office, Customer Service, Sales, Logistics, Inventory Management, Computer Proficiency, Mentoring, Job Coaching, Document Management, Project Management, Microsoft Word, Team Leadership, Training, Retail, Marketing Strategy, Strategy, Social Media, Strategic Planning, Public Speaking
Education
Angelo State University 1992 — 1998
Bachelor of Business Administration (B.B.A.), Marketing, Passed
The D Zone LLC September 2010 - Present
Dialog Direct October 2012 - Present
Vector Marketing North Macomb February 2012 - August 2012
Skills
Wordpress, HTML, Social Media, Digital Marketing, SEO, Project Management, Online Advertising, Microsoft Office, Public Relations, Team Building, Web Development, Blogger, WordPress, Advertising, Blogging, Facebook, Social Media Marketing, Management, Interviews, Editing, Time Management, Social Networking, Customer Service, Sales, Football, Public Speaking
Education
ITT Technical Institute-Troy 2011 — 2013
Bachelor of Applied Science (BASc), Project Management, Senior
ITT Technical Institute 2008 — 2010
Computer Network Systems, Computers
Henry Ford II
Frontier Communications August 2014 - Present
Dialog Direct August 2010 - August 2014
Dialog Direct May 2010 - August 2010
Dialog Direct September 2009 - May 2010
Dialog Direct July 2009 - September 2009
Dialog Direct January 2009 - July 2009
Skills
Microsoft Excel, Call Centers, Customer Experience, Customer Satisfaction, Workforce Management, Customer Retention, Telecommunications, Customer Service, Troubleshooting, Call Center Development, Team Leadership, Telephony, Process Improvement, Technical Support, Contact Centers, Account Management, Training, Data Entry, Team Building, CRM
Education
Brigham Young University 2012 — 2014
Utah Valley University 2010 — 2011
Associate of Science (A.S.), History
GM Financial July 2015 - Present
Dialog Direct April 2015 - July 2015
ACE Cash Express June 2013 - January 2015
Wells Fargo November 2011 - June 2013
Best Buy March 2011 - December 2011
Clearwire November 2010 - February 2011
Rue 21 March 2010 - October 2010
Target September 2009 - January 2010
Skills
Retail, Sales, Customer Service, Cash Flow, Apparel, Banking, Credit, Financial Analysis, Cash Management, Loans, Finance, Retail Banking, Credit Analysis, Accounting, Commercial Banking, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Leadership, Management
Education
The University of Texas at Arlington 2012 — 2015
Communication, Radio and Television Broadcasting Technology/Technician, Senior
North Lake College 2009 — 2011
Accounting
Stephen F. Austin State University 2008 — 2009
Accounting
June 2008 North Mesquite H.S. High School
High School Diploma
Dialog Direct July 2014 - Present
Palmer Enterprises June 2013 - March 2014
Eide Bailly LLP November 2012 - May 2013
Denali Advanced Integration October 2010 - April 2011
Denali Advanced Integration June 2009 - October 2010
Test America Inc October 2006 - June 2009
Hanson Chiropractic & Polzin Chiropractic August 2001 - May 2006
Comcast Cable October 1996 - March 2006
Education
Art Institute of Seattle 1994 — 1996
Associates, Audio Production
InterMedi@Marketing Solutions June 2015 - Present
Dialog Direct February 2012 - May 2015
TLC & Associates January 2007 - February 2012
PRC September 2004 - January 2007
TeleSpectrum Worldwide February 2000 - September 2004
Kemper Insurance January 1998 - February 2000
Transamerica March 1996 - January 1998
Citigroup September 1988 - March 1995
Skills
CRM, Strategy, Business Development, New Business Development, Start-ups, Outsourcing, Sales, Call Center, Management, Call Centers, Sales Management, BPO, Account Management, Strategic Partnerships, Strategic Planning, Lead Generation, Operations Management, Executive Management, Integrated Marketing, Vendor Management, Marketing, Marketing Strategy, Telemarketing, Business Strategy, Contract Negotiation, Salesforce.com, Customer Retention, B2B, Customer Experience, Solution Selling, Direct Sales, Selling, Cross-functional Team..., Contact Centers, Customer Satisfaction, Customer Acquisition
Education
MBA Maryville University
MBA, Marketing
Dialog Direct June 2014 - Present
Teleperformance, USA September 2013 - June 2014
Skills
Call Centers, Customer Service, Customer Satisfaction, Training, Troubleshooting, Customer Experience, Customer Retention, Telecommunications, Performance Management, Service Delivery, Team Building
Education
Grand Rapids Community College
Asurion February 2015 - Present
Dialog Direct October 2010 - October 2014
Skills
Proficient clerical..., 50 wpm Alpha, 10 key, Microsoft Word, Microsoft Office, Microsoft Excel, Health Insurance, General Insurance, Life Insurance, Term Life Insurance, Whole Life Insurance, Medicare Advantage, Medicare Part D, Sales Presentations, Claim
Education
Kaplan College-Dallas 2003 — 2003
Insurance Licensing Course, Life and Health
Tarrant County College 1981 — 1981
Green B Trimble Technical 1977 — 1981
HS Diploma, Data Processing
Dialog Direct January 2015 - Present
Novo1 June 2013 - Present
Dialog Direct 2015 - 2015
Delta Air Lines August 1986 - September 2011
Northwest Airlines August 1986 - September 2011
Skills
Aviation, Airlines, Flights, Commercial Aviation, Airports, Flight Safety, Process Improvement, Freight, B767, Charter, Avionics, Aerospace Engineering, Overhaul, Aeronautics, Engineering Management, Airline Management, Flight Test, Export, DoD, Military, Quality Assurance, Maintenance & Repair, Helicopters, Aviation Security, Program Management, Type Rating, Civil Aviation, B737, Crew Resource Management, Security Clearance, Composites, Aircraft Systems, Airport Management
Education
Dunlap-Stone University (IIEI) 2012 — 2013
Export Compliance, 3.5
American InterContinental University 2009 — 2011
AABA, Business Administrationa
Coweta High 1977 — 1980
Diploma
Dialog Direct October 2014 - September 2015
Alterra Pest Control May 2014 - August 2014
Myler Disability October 2013 - May 2014
CAFL February 2011 - February 2012
Bonneville County Prosecutor's Office October 2010 - December 2010
The Scroll April 2010 - October 2010
Heber J. Grant Program April 2010 - July 2010
I-News January 2010 - April 2010
Advanced Professional Writing January 2010 - April 2010
Ritz Camera September 2005 - March 2007
Skills
Newsletters, Spanish-speaking, Spanish, InDesign, Sales, Management, Finance
Education
Brigham Young University - Idaho 2007 — 2010
Bachelor of Arts, English; Professional Writing
360 Data Group January 2015 - Present
Dialog Direct May 2007 - December 2014
Enterprise Marketing Solutions, Inc. (EMSi) January 1986 - May 2007
Education
Montclair State University 1975 — 1977
Master's degree, Environmental Science
Rutgers University-New Brunswick 1968 — 1972
Bachelor of Science (BS), Physics
Ridge High School - Basking Ridge NJ 1964 — 1968
Dialog Direct 2013 - Present
SKC Promotions 2008 - 2008
Phoenix Theatres 2004 - 2007
Insight Multimedia 2006 - 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Leadership, Training, Photoshop, Team Leadership
Education
Lawrence Technological University 2011 — 2013
Bachelor of Science (B.S.), Architecture
Oakland Community College 2009 — 2011
Bachelor of Applied Science (B.A.Sc.), Architecture
Wayne State University 2002 — 2004
Liberal Arts and Sciences, General Studies and Humanities
Embark Digital October 2014 - Present
Ben Vandelinder Design June 2010 - Present
Dialog Direct August 2011 - June 2014
Frontier 3 Advertising November 2010 - August 2011
Presque Board Company January 2010 - May 2010
Skills
Graphic Design, Typography, Creative Strategy, Web Design, Logo Design, Adobe Creative Suite, Advertising, Illustrator, Layout, Posters, Art Direction, Adobe Acrobat, Direct Mail, Mac, Photography, After Effects, Creative Direction, Graphics, Vector Illustration, Dreamweaver, InDesign, Integrated Marketing, Image Manipulation, Collateral, Brochures, Corporate Identity, Interaction Design, Pre-press, Visual Communication, Brand Development, Illustration, Flash
Education
Northern Michigan University 2005 — 2010
BFA, Graphic Communication
Grosse Pointe South High School 2001 — 2005
High School Diploma, General Studies
Dialog Direct January 2014 - Present
Insurance Dialogue August 2013 - Present
Insurance Dialogue March 2011 - August 2013
Insurance Dialogue/Dialogue Marketing September 2008 - March 2011
Insurance Dialogue September 2008 - July 2010
Skills
Call Centers, Lead Generation, Business Development, Insurance, Account Management, Call Center, Customer Experience, Sales, CRM, Process Improvement, Sales Operations, Leadership, Management, New Business Development, Customer Service, Finance, Strategic Planning, Life Insurance, Property & Casualty..., Team Building, Medicare, Customer Support, Telecommunications, Sales Process, Outsourcing, Training, Health Insurance, Telemarketing, Claim, Sales Management, Business Strategy, Operations Management, Direct Marketing, Recruiting, B2B, Financial Services, Strategic Partnerships, Strategy, Selling, Salesforce.com, Customer Retention, Executive Management
Education
Anchor Bay High School 2000 — 2004
Oakland Community College
Business Management
Dialog Direct 2015 - 2015
Quicken Loans 2013 - 2015
Eastern Michigan University - Apartments November 2007 - April 2013
Eastern Michigan University - Intramurals October 2011 - April 2012
Skills
Marketing, Advertising, Event Planning, Management, Social Media, Training, Microsoft Office, Customer Service, Media Relations, Facilities Management, Public Speaking, PowerPoint, Microsoft Word, Social Media Marketing, Research, Leadership, Facebook, Microsoft Excel, Time Management, Recruiting, Digital Media
Education
Eastern Michigan University 2008 — 2013
Bachelor's of Science (B.S.) Communications and Media Studies, Communications / Electronic Media
Dialog Direct September 2012 - Present
PM Environmental August 2007 - August 2010
Cold Stone Creamery April 2006 - August 2007
Skills
Customer Relations, Budgeting, Customer Service, Advertising, Health Insurance, Sales Management..., Brand Development, CRM, Management, Training, Marketing, Sales
Education
Eli Broad Graduate School of Management 2010 — 2012
MBA, Marketing
Michigan State University 2003 — 2007
BS in Geography, Physical Geography
ViSalus September 2015 - Present
Karma Yoga Studios August 2015 - Present
Dialog Direct August 2015 - Present
Gaiam April 2014 - May 2015
Urban Lending Solutions June 2010 - April 2014
Excel Temporary Agency April 2006 - June 2010
Wells Fargo March 2001 - March 2006
Skills
Yoga, Sales, Teaching, Microsoft Office, Credit, Customer Service, Mortgage Lending, Loans, Management, Microsoft Excel, Data Entry
Education
Traditional Chinese Medicine College of Hawaii 1998 — 2002
Masters of Science, Acupuncture and Oriental Medicine
Metropolitan State College of Denver 1996 — 1998
Bachelor of Fine Arts (B.F.A.), Fine Art and Finance
Front Range Community College 1992 — 1996
Build toward Bachelor Degree
Dialog Direct June 2013 - March 2015
Dallas Semiconductor September 1995 - March 2009
Maxim Integrated Products January 1995 - January 2009
Halliburton January 1990 - April 1995
Skills
Troubleshooting, Testing, Electronics, Access, Windows, Software Documentation, Semiconductors, Test Equipment, Microsoft Word, Semiconductor Industry, IC, Mixed Signal, SPC, Automation, Technical Support, Training, Inventory Management, Reliability, Cross-functional Team..., Manufacturing
Education
Collin County Community College 2011 — 2012
AAS, Office Systems Technology
VTI for Veterianarian Assistants 1988 — 1989
Degree, Veterinarian Assistant
Durham-Nixon Clay Business School 1983 — 1984
Degree, Medical Administrative Assistant
R. L. Turner High School 1979 — 1983
General
Dialog Direct June 2009 - Present
Papa Vino's Italian Kitchen November 2007 - October 2012
Skills
Customer Service, Bookkeeping, Small Business, Consultants, Employee Benefits, HR Policies, HR Consulting, Health, HIPAA, Interviews, Internet, Internal Communications, Knowledge Management, Lecturing, Microsoft Office, Microsoft Excel, Microsoft Word, Project Management, Managerial Finance, Negotiation, New Business Development, Networking, Organization, Office Management, Office Administration, PowerPoint, Strategic Planning, Promotions, Quality Management, Quality Center, Quality Control, Research, Restaurants, Risk Assessment, Disaster Recovery, Servers, Typing, Windows, Administration, Management, Analysis, Budgets, Payroll, Forecasting, Training, Leadership, Time Management, Call Centers, Customer Satisfaction, Team Building
Education
Baker College Center for Graduate Studies 2012 — 2015
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General, GPA 3.98
Baker College Center for Graduate Studies 2012 — 2014
Associate's, Business Administration and Management, General, GPA 3.96
Macatawa Bank September 2015 - Present
Dialog Direct April 2015 - September 2015
Target September 2012 - April 2015
Professional Educational Services Group, LLC December 2010 - October 2012
Pi Sigma Alpha- Alpha Zeta Beta Chapter April 2009 - May 2010
Phi Alpha Theta- Adrian College April 2009 - April 2010
Skills
Community Outreach, Time Management, Editing, Leadership, History, Analysis, Critical Thinking, Teaching, Interviews, Tutoring, Research, Higher Education, Customer-focused Service, Logistics, Public Speaking, Social Media, Microsoft Office, Event Planning
Education
Adrian College 2006 — 2010
B.A., History and Political Science, minor in Philosophy, summa cum laude
University of Oxford 2008 — 2008
None, English Tudor History, 1485-1603
Fennville High School 2002 — 2006
Dialog Direct June 2006 - Present
BBDO Detroit 2000 - 2006
Skills
Integrated Marketing, Direct Marketing
Education
Albion College 1995 — 1999
The Minacs Group March 2015 - Present
Dialog Direct March 2014 - Present
General Motors - OnStar April 2012 - March 2014
General Motors - OnStar 1999 - 2013
OnStar by GM January 2007 - April 2012
General Motors October 2006 - January 2007
Minacs USA March 2003 - October 2006
Skills
Customer Satisfaction, Continuous Improvement, Workforce Management, Quality Management, Call Center, Process Improvement, Vendor Management, Cross-functional Team..., Call Centers, Project Planning, Strategic Planning, Telecommunications, Analysis, CRM, Business Process..., Change Management, Customer Service, Leadership, Management, Operations Management, Outsourcing, Program Management, Quality Assurance, Team Building, Team Leadership, Training
Education
Baker College of Clinton Township
Bachelor of Business Administration (BBA), Business Administration, Management and Operations
Western Michigan University
Electrical and Electronics Engineering
Dialog Direct October 2014 - Present
Skills
Inventory Management, Project Management, Sales, Logistics, Loss Prevention, Credit, Transportation, Microsoft Mail, Shipping, Policy Analysis, Web Site Production, Agile Methodologies, Scrum, Full SDLC, Salesforce Training, Microsoft Excel, SnagIt, Product Development, Microsoft Office, Sales Presentations, Written & Oral..., Financial Analysis, Business Planning, CRM, Program Management, Cross-functional Team..., Strategy, Customer Service, Direct Marketing, Account Management, Forecasting, Management
Education
Wayne State University 2004 — 2007
M.B.A., Business Administration
Michigan State University 1998 — 2002
B.A, International Relations
Cambridge University 2000 — 2002
Study Abroad, International Relations and European Political Economics
Epsilon September 2014 - Present
Dialog Direct May 2010 - September 2014
Credit Acceptance Corp. July 2007 - May 2010
Budco February 1997 - July 2007
Skills
Agile Methodologies, Scrum, Java, SQL, Software Development, XML, Oracle, Agile Project Management, Team Leadership, SDLC, Requirements Analysis, Test Driven Development, Business Process, PL/SQL, Databases, Spring, Testing, Data Warehousing, Maven, Unix, Linux, Continuous Integration, CRM, Database Design, Subversion, Systems Analysis, Business Intelligence, Requirements Gathering, JUnit, Integration, Ant, JDBC, Web Applications
Education
Oakland Community College 1994 — 1998
Associate, Computer Information Systems
Dialog Direct September 2014 - Present
Prince Global Sports, LLC May 2005 - June 2014
Prince Global Sports, LLC. June 2004 - May 2005
Prince Global Sports, LLC. May 2000 - June 2004
Ice Land Skating Center October 1995 - May 2000
RCP Management Company March 1992 - September 1995
Skills
Financial Reporting, Microsoft Excel, Budgets, Financial Analysis, Accounting, Process Improvement, PowerPoint, Microsoft Word, Microsoft Office, Strategic Planning, Change Management, Financial Modeling, QuickBooks, Customer Service, Variance Analysis, Management, Finance, Analysis, Account Reconciliation, General Ledger, Accounts Payable, Leadership, Strategic Financial..., Cash Flow, Financial Planning
Education
Mercer County Community College
Associate of Science (A.S.), Business Administration
Mercer County Community College 1982 — 1985
AAS, Information Systems
Dialog Direct January 2013 - Present
University of Michigan January 2012 - December 2012
Comerica Bank February 2011 - January 2012
Lloyds TSB Bank February 2010 - January 2011
Skills
Crystal Reports, Business Analysis, Visio, Access
Education
New York Institute of Technology-Old Westbury 2005 — 2007
MS, Computer Science
Anna University 2000 — 2004
BS, Information Technology
Advocate Consulting Group Ltd March 2015 - Present
Dialog Direct December 2013 - February 2015
APAC Customer Services August 2008 - November 2013
Jawood June 2008 - August 2008
Digital Dialogue 2007 - 2008
American Communications Network January 2006 - November 2006
Sitel / General Motors 2005 - 2005
Skills
Workforce Management, Vendor Management, Talent Management, Call Centers, CRM, Operations Management, Program Management, Telecommunications, Business Process, Project Management, Service Delivery, Contact Centers, Quality Assurance, Analysis, Contract Negotiation, Customer Service, Budgets, Sales, BPO, Outsourcing, Technical Support, Inbound Marketing, Process Improvement, Customer Experience
Education
University of Maryland College Park 1999 — 2001
Master of Science, Technology Management
Eastern Illinois University
Bachelor of Science (B.S.)
Dialog Direct April 2015 - Present
Call Assistant July 2013 - March 2015
Strategic Fundraising January 2011 - July 2013
Strategic Fundraising March 2009 - January 2011
Strategic Fundraising October 2005 - March 2009
Strategic Fundraising March 2005 - October 2005
Skills
Fundraising, Call Centers, Strategic Planning, Change Management, Team Building, Human Resources, Leadership, Leadership Development, Team Leadership, Management, Employee Relations, Operations Management, Customer Service, Process Improvement, Customer Satisfaction, Marketing Strategy, Training
Education
Minnesota State University, Moorhead 2001 — 2005
Mass Communcations
Dialog Direct May 2001 - Present
Budco August 1994 - April 2001
Skills
Programming, VB.NET, Oracle, PL/SQL, Continuous Integration, Agile Methodologies, TDD, Ant, Test Driven Development, Requirements Analysis, Business Requirements, Database Design, Access Database, IT Management, Team Leadership, Shell Scripting, Oracle Forms, ETL, SSAE 16, Software Development, SQL, SDLC, XML, Integration, Unix, Data Modeling, Business Analysis, Requirements Gathering, Databases
Education
Davenport University 1987 — 1993
Wells Fargo May 2015 - Present
JodaTech Computer Services January 1999 - Present
Dialog Direct January 2014 - February 2015
College of Technology 2000 - 2007
Skills
Public Speaking, Customer Service, Microsoft Office, Research, Strategic Planning, Non-profits, Project Planning, Social Media, Microsoft Excel, Teaching, Editing, Social Networking, PowerPoint, Outlook, Negotiation, Project Management, Social Media Marketing, Microsoft Word, Program Management, Business Analysis, Training, Marketing, Team Building, Nonprofits
Education
Montana State University-Billings 1995 — 1999
1999, General studies
Douiglass 1975 — 1978
Greektown Casino-Hotel December 2014 - Present
Dialog Direct January 2012 - December 2014
Liquid Web October 2011 - December 2011
Barracuda Networks July 2010 - September 2011
Liquid Web May 2006 - July 2010
Eaton Corporation July 2005 - April 2006
JAS Networks, Inc. December 2003 - July 2005
Skills
System Administration, Bash, DNS, CentOS, Apache, Linux, Red Hat Linux, Shell Scripting, Networking, Servers, PHP, Ubuntu, Virtualization, OS X, Nagios, Firewalls, Cisco Technologies, TCP/IP, VPN, Cloud Computing, Cisco IOS, Data Center, Network Security, Server Administration
Education
Kellogg Community College 1999 — 2000
A.A., Broadcasting
Dialog Direct February 2009 - Present
Batton Inc. June 2009 - September 2009
Creative Breakthroughs, Inc. November 2008 - December 2008
New Dimension Human Capital Solutions September 2008 - October 2008
Handleman Company January 2008 - September 2008
Skills
Employee Relations, Organizational..., Coaching, Outlook, Onboarding, Recruiting, Human Resources, Performance Management, Talent Acquisition, Talent Management, Interviews, Technical Recruiting, Conflict Resolution, Applicant Tracking..., New Hire Orientations, Training, Succession Planning, College Recruiting, Screening Resumes, Internet Recruiting, HRIS, Sourcing, Benefits Administration, Personnel Management, Deferred Compensation, FMLA, Staffing Services, Payroll, Employee Training, Employee Engagement, Employee Benefits, Workforce Planning, Resume Writing, Benefits Negotiation, Hiring, Labor Relations, ADP Payroll, Contract Recruitment, HR Policies, Job Descriptions, Time Management, Job Fairs, Temporary Placement, PeopleSoft
Education
Oakland University 2005 — 2008
Bachelor of Science in Human Resource Development, Human Resources
Missouri State University 2004 — 2005
West Plains High School 2000 — 2004
High School
Dialog-Direct January 1996 - Present
Budco, The Dialogue Company 1996 - Present
Thomas P Henry August 1978 - January 1996
Color Perfect September 1973 - September 1978
Dearborn Board of Education June 1971 - September 1973
Skills
Direct Marketing, Graphic Design, Marketing Communications, Creative Direction, Advertising, Adobe Creative Suite, Direct Mail, Variable Data Printing, Mac, Pre-press, Marketing, Art Direction, Graphics, Personalize Direct..., Photoshop, Digital Printing, B2B, Marketing Strategy, Digital Marketing, InDesign, Photography, Integrated Marketing, Corporate Branding, Email Marketing
Education
Wayne State University 2000 — 2002
Business Management
ITU Apprentice School 1978 — 1986
Journeyman Printer, Color Separation, Computer Graphics, Layout and Design
Scitex Acadamy 1985 — 1985
Color Theory & Quality Control
Rochester Institute of Technology 1975 — 1975
Certification, Color Theory & Color Management
Henry Ford Community College 1972 — 1975
Mathematics, Computer Information Systems
Fordson High School 1970 — 1972
Printing, Graphic Arts
Dialog Direct August 2014 - Present
Personnal Friend November 2012 - Present
A & S Industrial Coating March 2010 - April 2012
Skills
Microsoft Office
Education
Lawrence Technological University 1988 — 1992
ACT, Comuter Prgramming
Dialog Direct April 2010 - Present
Dialog Direct April 2010 - Present
Savannah River Mills September 1999 - December 2007
Citibank, NA August 1984 - October 1991
Skills
Leadership, Customer Service, Call Center, Management, Process Management, Call Centers, Operations Management, Project Management, Negotiation, Training, Cross-functional Team..., Banking, Problem Solving, Microsoft Office, Change Management, Forecasting, Microsoft Excel, Workforce Management, Strategic Planning, Employee Relations, Budgets, Microsoft Word, Team Building, Human Resources, Strategy, Time Management, Sales
Education
Georgian Court University 1982 — 1984
BA, Special Edu / Elementary Edu
Eastern Kentucky University 1979 — 1982
North American Bandcard February 2015 - Present
North American Bandcard January 2015 - February 2015
Dialog-Direct September 2014 - November 2014
AT&T January 2012 - August 2012
Aditya Birla Group December 2010 - June 2011
AT&T July 2008 - June 2010
NCO/T-MOBILE November 2006 - September 2007
DTE Energy May 2000 - October 2003
Skills
Microsoft Office, Microsoft Excel, Customer Service, PowerPoint, Microsoft Word, Windows, English, Outlook, Public Speaking, Teamwork, Sales, Public Relations, Team Leadership, Inventory Management, Retail, Data Entry, Troubleshooting, Social Media, Java, Research, Technical Support, Customer Satisfaction, Leadership, Photoshop, Customer Experience, Training, Problem Solving, Recruiting, Invoicing
Education
Eastern Michigan University 1996 — 1997
University of Arkansas at Pine Bluff 1994 — 1995
Cigna July 2015 - Present
Dialog Direct June 2013 - April 2015
NOVO1 October 2011 - June 2013
Jackson Hewitt Tax Service, Inc. January 2002 - April 2010
Skills
Clinical Research, Training, Strategic Planning, Human Resources, Leadership, Team Leadership, Team Building, Coaching, Leadership Development, Accounting, Employee Training, Customer Retention, Employee Relations, Performance Management, Management, Program Management, Microsoft Office, Outsourcing, Recruiting, Account Management
Education
Grayson County College 2008 — 2011
Associates of Applied Science, Office and Computer Technology
International Business School 1992 — 1993
Certificate, Micro Computer Operator Specialist
Emporia State University 1987 — 1991
Bachelor of Business Administration (BBA), Business Administration and Management, General
Sava Senior Care January 2015 - Present
Dialog Direct October 2014 - January 2015
Memorial Medical Center West Michigan March 2010 - October 2013
Doctors' Hospital February 1994 - December 2009
Skills
Revenue Cycle, Hospitals, Employee Relations, Human Resources, Healthcare, Healthcare Management, HIPAA, Healthcare Information..., Medicaid, Patient Safety, Medicine, Cpr Certified, Healthcare Industry, Physician Relations, JCAHO, EMR, EHR, Medicare, Managed Care, Credentialing, Performance Improvement
Education
Central Michigan University 2004 — 2012
Masters, Healthcare and Public Administration
Central Michigan University 2004 — 2006
Bachelor of Science (B.S.), Health/Health Care Administration/Management
Dialog Direct September 2014 - March 2015
AAA Resource Center May 2010 - January 2012
Selfridge Commissary September 2009 - January 2012
Skills
Customer Service, Microsoft Office, Microsoft Word, Public Speaking, PowerPoint, Research, Social Media, Leadership, Management, Microsoft Excel, Trade Promotions, Call Centers, Mental Health, Health Insurance, Organizational..., Analytical Skills, Multitasking, COMMUNICATION SKILLS, Project Management, Investors, Sales Health & Life...
Education
Kaplan University 2014 — 2019
Bachelor of Business Administration (BBA), Business Administration and Management, General
Macomb Community College
Dialog Direct August 2014 - Present
NOVO 1 September 2001 - October 2012
NOVO 1 September 1996 - September 2001
Skills
Lead Generation, Microsoft Office, Print Servers, Customer Service, FTP, VMware, Operating Systems, Servers, Windows, Software, CRM, Call Center, Help Desk Support, Operations Management, Team Building, Network Administration, Call Centers, Leadership, Networking, Visio, BPO, Microsoft SQL Server, Strategic Planning, Customer Retention, Software Documentation, Unix, Solaris, Customer Satisfaction, Customer Support, TCP/IP, Outsourcing, Hardware, Technical Support, Training, Disaster Recovery, VPN, Computer Hardware, Solution Selling, Information Technology, Process Improvement, Team Leadership, Workforce Management, Vendor Management, Avaya, Telecommunications, Perl
Education
Gateway Technical College 1982 — 1984
Data Processing
Dialog Direct February 2013 - Present
Outback Steak House March 2005 - September 2009
Chartwells Compass Group K-12 August 2003 - January 2005
Chartwells (Higher Education Division) 2003 - 2005
ARAMARK March 2003 - September 2004
Skills
Operations Management, Process Scheduler, Project Planning, Food, Inventory Management, Team Building, Customer Satisfaction, Customer Service, Leadership, Management, Training, Inventory Control, P&L, Budgets, Team Leadership, Hiring, Supervisory Skills, Time Management, Process Improvement, Purchasing, Sales
Education
American InterContinental University 2007 — 2013
Master, Business Administration
American InterContinental University 2007 — 2013
Bachelor of Science, Criminal Justice
American InterContinental University 2007 — 2013
Associate of Arts, Business Administration
American InterContinental University 2007 — 2010
Master of Business Administration (MBA), Operations Management and Supervision
Consignment January 2009 - Present
H&M May 2015 - June 2015
Favor October 2014 - January 2015
Adecco Group March 2014 - December 2014
Plato's Closet September 2014 - October 2014
Worldwide 3pl December 2013 - February 2014
The Garment District September 2013 - October 2013
Dialog Direct August 2013 - September 2013
Firehouse Subs August 2012 - December 2012
Harvard Prevention Center June 2010 - August 2011
Skills
Facebook, Social Networking, YouTube, Marketing, Sales, Customer Service, Microsoft Office, Microsoft Excel, Inventory Management, Microsoft Word, PowerPoint, Time Management, Logistics
Education
Bunker Hill Community College 2011 — 2015
Psychology
John D. Obryant 2007 — 2011
jobs4america September 2014 - Present
Dialog Direct May 2010 - 2014
W Group Associates June 2007 - December 2009
7-Eleven, Inc. 1997 - 2007
The Franklin Mint April 1987 - December 1995
Skills
Retail, Marketing Strategy, Marketing, Leadership, Market Research, Marketing Communications, Strategic Planning, Social Media, Online Advertising, New Business Development, Social Media Marketing, Social Networking, Team Building, Event Planning, Public Relations, Customer Service, Event Management, Advertising, Sales, Lead Generation, Business Development, B2B, Customer Satisfaction, Integrated Marketing, Direct Marketing, Strategic Partnerships, Management, Strategy, Product Development, Account Management, CRM, Entrepreneurship, Email Marketing, Competitive Analysis, Salesforce.com, Business Planning, Business Strategy, Customer Retention
Education
Northern Illinois University
Bachelor’s Degree, Finance, Marketing
Northern Illinois University
Bachelor’s Degree
Dialog Direct November 2014 - Present
Dialogue Marketing January 2014 - November 2014
Dialogue Marketing June 2013 - December 2013
Dialogue Marketing May 2012 - June 2013
McDonald's May 2008 - July 2012
Skills
Goal Oriented, Delivering Results, Team Leadership, Teamwork, Success Driven, Sales, Marketing, Business Strategy, Project Management, Customer Service, Microsoft Excel, Coaching, B2B, Customer Satisfaction, Sales Management, Team Management, Management, Leadership, Account Management, Training, Team Building, Process Improvement, Strategy, Strategic Planning, CRM, Hiring, Customer Experience, Employee Training, Operations Management, Call Centers
Education
Walsh College 2010 — 2011
Bachelors, Marketing
Macomb Community College 2008 — 2010
Associate, Business
Bard Christian School 2005 — 2009
High School, General Studies
Dialog Direct September 2013 - Present
Education
Brigham Young University 2010 — 2016
Organizational Leadership
Dialog Direct June 2014 - Present
J. Knipper & Company August 2005 - June 2014
Skills
Meeting Planning, Project Management, Program Management, Cross-functional Team..., Vendor Management, Pharmaceutical Industry, Strategic Planning, Software Documentation, Quality Assurance, SDLC, CRM, Business Analysis, Data Analysis, Process Improvement, Team Leadership, Management, Account Management
Education
Lynn University 1988 — 1990
Bachelor of Science, Liberal Arts
Radford University 1986 — 1988
Dialog Direct October 2014 - Present
Teleperformance September 2013 - October 2014
McDonald July 2007 - September 2013
Clean Water Action May 2007 - July 2007
Marketing Resource Group June 2005 - August 2006
Skills
Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Windows
Education
Central Michigan University 2005 — 2011
Bachelor of Applied Arts, Entrepreneurship/Entrepreneurial Studies
Dialog Direct June 2013 - Present
Voices For Health September 2011 - July 2013
Sigma Pi Fraternity- Grand Valley State University January 2011 - December 2011
Jon Krieger October 2008 - April 2010
JCPenney September 2007 - August 2009
Skills
Spanish, Microsoft Office, PowerPoint, Research, Microsoft Word, Microsoft Excel, Customer Service
Education
Grand Valley State University 2008 — 2013
Biomedical Sciences, Spanish, Cellular Molecular Biology
University of Michigan-Dearborn 2007 — 2008
Biological Sciences
Dialog Direct November 2013 - Present
Wilson N. Jones Hospital November 2011 - 2012
Skills
Typing, Collections, Microsoft Office 2007, MIcrosoft Office 2010
Education
Grayson County College 2011 — 2013
Associate of Arts Teaching, Elementary Education
Grayson County College
Associate Degree, Office and Computer Technology
Dialog Direct June 2014 - August 2014
Multiband Corporation February 2014 - April 2014
Audibel Hearing Aid Center, Grand Rapids, MI August 2004 - October 2004
Beltone Hearing Aid Center, Grand Rapids, MI November 1994 - July 2004
Skills
Customer Service, Date Entry, Typing(55-60wpm), Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Office Management, Office Administration, Data Entry, Time Management
Education
Grand Valley State University 2013 — 2015
Bachelor of Applied Science (B.A.Sc.), Social Work, 2.5
Grand Rapids Community College 2010 — 2013
Associates, Social Work, GPA 3.0
White Cloud High School 1976 — 1980
Diploma, Basic Studies
Dialog Direct April 2014 - Present
Cunningham Piano Company 2004 - Present
Skills
Music Production, Piano, Music Technology, Pianist, Teaching, Music, Music Industry, Recording, Classical, Logic Pro, Music Education, Keyboards, Vocal, MIDI
Education
Community College of Philadelphia 2014 — 2016
Associate's Degree, Respiratory Care Therapy/Therapist
Dialog Direct April 2014 - Present
Rendezvous Family Dining June 2011 - April 2014
Skills
Customer Satisfaction, Customer Service, Data Entry, Time Management, Restaurants, Teamwork, Leadership, Catering, Microsoft Office, Microsoft Word
Education
Muskegon Community College 2003 — 2007
General Studies, 3.5
Meijer June 2009 - Present
Dialog Direct July 2014 - Present
Extended Stay America November 2013 - July 2014
PESG November 2011 - June 2013
Skills
Critical Thinking, Team-orientated, Learnability, Customer Service, Documentation, Teaching, Proficient Typing Skills, Cash Handling Experience, Cashiering, Retail, Call Centers, Microsoft Word, PowerPoint
Education
Grand Valley State University 2008 — 2013
Bachelor's Degree, Mathematics, 3.34 GPA
Greenville High School 2004 — 2008
High School Diplomia
Dialog Direct July 2014 - Present
Skills
I am HIPPA certified,...
Education
Colorado Technical University 2013 — 2014
Bachelor's degree, Health/Health Care Administration/Management
Colorado Technical University 2011 — 2013
Associate's degree, Health Services Administration
Dialog Direct December 2014 - Present
Dialog Direct October 2014 - December 2014
Dialogue Marketing August 2012 - October 2014
Dialog Direct September 2011 - August 2012
Liberty Tax Service November 2010 - May 2011
West Corporation October 2009 - May 2010
Redcats October 2008 - October 2009
T-Bird Inc August 2007 - March 2008
Jack in the Box December 2006 - April 2007
Skills
Customer Service, Tax Preparation, Microsoft Word, Data Entry, Google Docs, Computer Proficiency, Phone Etiquette, Multi-line Phone, Organizational..., Superior Computer Skills, Prompt, Dependable Team Player, Multi Tasking, Cash Handling Experience, Petty Cash
Education
Independence University 2012 — 2014
Bachelor's degree, Health Information/Medical Records Administration/Administrator, 3.67
El Paso Community College 2009 — 2011
Bachelor of Science (BS), Accounting
Dialog Direct June 2014 - Present
Engagex March 2014 - June 2014
Brigham Young University November 2012 - March 2014
Skills
Microsoft Office, Organization, Always Punctual, Highly motivated..., Love Of Learning, Flexible Schedule, Learning Quickly, Quick Thinker, Dedication to...
Education
Brigham Young University 2012 — 2016
Junior in Undergrad, Computer Science
Rochester Community and Technical College 2012 — 2012
Second Semester, General Studies
Dialog Direct February 2015 - Present
Skills
Customer Service, Call Centers, Customer Satisfaction, Management, Sales, Process Improvement, Team Leadership, Training, Leadership, Customer Experience, Team Building, Account Management, Troubleshooting, Time Management, Data Entry, Customer Retention
Education
Everest University-Tampa 2014 — 2016
Associate's degree, Business Administration and Management, General
Mount Clemens H.S. 2001 — 2005
Diploma, Basic Curriculm
Dialog Direct June 2014 - Present
Glaucoma Eye Center July 2013 - February 2014
Schuler Books and Music August 2007 - July 2013
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Sales, PowerPoint, Leadership, Public Speaking, Social Media, Research, Data Entry, Outlook, Medical Terminology, Time Management, Healthcare, Telephone Skills, Teamwork, Administrative..., Event Planning, HIPAA
Education
Everest Institute-Grand Rapids 2013 — 2014
Associate's degree, Medical Administrative/Executive Assistant and Medical Secretary
East Kentwood High School 2007 — 2011
High School Diploma, High School/Secondary Diplomas and Certificates
S & P Data February 2015 - Present
Dialog Direct September 2014 - February 2015
Skills
Management, Research, PowerPoint, Training, Customer Retention, Customer Service, Call Centers, Sales Process
Education
Michigan State University 1985 — 1992
Bachelor of Applied Science (B.A.Sc.), Business/Managerial Economics
Dialog Direct January 2014 - Present
Education
University of Phoenix 2015 — 2017
Business Administration and Management, General
Hope College 2011 — 2013
Psychology
Dialog Direct
Education
Macomb Community College 2015 — 2017
Bachelor of Business Administration (B.B.A.)
Snookers' Pool & Pub April 2015 - Present
Dialog Direct June 2014 - Present
Sears Holdings Corporation August 2013 - June 2014
APPLEBEES NEIGHBORHOOD GRILL May 2012 - October 2013
Education
Wayne County Community College District 2014 — 2017
Journalism
Macomb Community College 2010 — 2013
Associate's degree, General Studies