Discover Financial Services
Industry: Financial services company
DescriptionDiscover Financial Services, Inc. is an American financial services company that owns and operates Discover Bank, which offers checking and savings accounts and credit cards. It also owns and operates the Discover and Pulse networks, and owns Diners Club International. Customer service: 00 1 801-902-3100 Headquarters: Riverwoods, Illinois, United States CEO: Roger C Hochschild Subsidiaries: Diners Club International, Discover Bank,
Discover Financial Services List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Discover Financial Services. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Discover Financial Services Salaries. You can even request information on how much does Discover Financial Services pay if you want to. Learn about salaries, pros and cons of working for Discover Financial Services directly from the past employees.
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7,110 Discover Financial Services employees in database. Find out everything there's to know about Discover Financial Services employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Discover Financial Services Employees
State of Ohio - Office of Budget and Management July 2014 - Present
Discover Financial Services September 1995 - July 2014
Skills
Credit Cards, Payments, Financial Services, Debit Cards, OFAC, Financial Modeling, Credit, Financial Analysis, Bank Secrecy Act, Banking, Financial Risk, Risk Management, AML, Fraud, Payment Systems, Relationship Management, Analytics, Mergers, Mobile Payments, Due Diligence, Credit Risk
Education
Strayer University 2014 — 2016
Master of Science (MS), Accounting and Taxation
Franklin University 2005 — 2009
Bachelor of Applied Science (B.A.Sc.), Accounting and Business Management
Auditor in Charge
Discover Financial Services November 1987 - Present
Skills
Credit Cards, Credit Card Transaction..., Credit Card Terminals, Merchant Card Processing, Merchant Services, Discover
Education
Franklin University
Discover Financial Services August 2012 - Present
Skills
Customer Service, Microsoft Excel, Management, Analysis, Risk Management, Leadership, Banking, Financial Analysis
Education
Franklin University 2015 — 2019
Bachelor of Science (B.S.), Computer science
The Ohio State University 2013 — 2015
Bachelor of Applied Science (B.A.Sc.), Computer Science
Central Ohio Technical College 2009 — 2012
Associate's degree, Forensic Science and Technology
Mac Tools July 2014 - Present
Discover Financial Services February 2012 - May 2014
Freelance February 2011 - May 2014
Skills
InDesign, Illustrator, Photoshop, Photography, Lightroom, Adobe Creative Suite, Social Media, Microsoft Office, Graphic Design, Art, Customer Service, Illustration, Outlook, Graphics, Creative Writing, Digital Photography
Education
Franklin University 2015 — 2016
Master's Degree, Master of Business Administration
Otterbein University 2007 — 2011
Bachelors of Arts, Photography, Graphic Design, Computer Art
Cory-Rawson 1995 — 2007
High School, Regular/General High School/Secondary Diploma Program
Grange Insurance October 2014 - Present
American Health Holding, Inc. June 2013 - October 2014
Safe Auto Insurance 2009 - June 2013
Nationwide Insurance July 1998 - April 2009
Discover Financial Services September 1992 - July 1998
Skills
Analysis, Business Process, Waterfall, SDLC, Business Requirements, Requirements Gathering, Visio, PMP, Requirements Analysis, Business Analysis, Systems Analysis, DB2, SharePoint, Project Management, Agile Methodologies, Databases, Software Documentation, Leadership, Management, IT Management, Project Delivery, Business Intelligence, Vendor Management, IT Strategy, Project Portfolio..., Software Project..., PMO, Process Improvement, Resource Management, Agile Project Management, Data Warehousing
Education
Franklin University
BS, Business Administration
The George Washington University - School of Business
Master's Certificate in Project Management
The Ohio State University
Agricultural Economics
JPMorgan Chase August 2012 - Present
JP Morgan Chase April 2010 - August 2012
WorkflowOne October 2007 - June 2010
Citigroup February 2007 - October 2007
Discover Financial Services July 2001 - February 2006
Citigroup 2005 - 2006
Discover Financial Services November 2000 - July 2001
Skills
Business Analysis, Process Improvement, Vendor Management, Requirements Gathering, Visio, SDLC, Project Management, SharePoint, Account Management, Program Management, Requirements Analysis, Strategic Planning, Analytics, SQL, Customer Service, Change Management, Quality Assurance, Management, Banking, Business Requirements, User Acceptance Testing
Education
Franklin University
JPMorgan Chase August 2010 - Present
Discover Financial Services February 1988 - May 2010
Education
Ohio Dominican University 2005 — 2007
Associate's degree, Business/Commerce, General
Franklin University
Bachelor of Business Administration (BBA)
Discover Financial Services June 2013 - Present
Freelance December 2012 - Present
F9 Properties 2013 - 2014
Technology Information Consulting Group March 2009 - November 2012
Innovative Internet Solutions July 2006 - March 2009
Univision Communications Inc. July 2004 - June 2006
Innovative Internet Solutions July 1999 - July 2004
Medicinal Herbs 1997 - 1999
Skills
Creative Direction, Art Direction, Integrated Marketing, Interaction Design, User Experience, User Interface Design, Email Strategy, Email Marketing, Email Newsletter Design, Research, Web Design, Digital Marketing, SEO, SEM, Graphic Design, User Interface, Online Advertising, Content Strategy, Graphics, Dreamweaver, Photoshop, Illustrator, HTML, CSS, WordPress, After Effects, Premiere, Motion Graphics, E-commerce, Photography, Art, HTML emails, Email, Logo Design, InDesign, Typography, Business Strategy, Creative Strategy, Corporate Identity, Adobe Creative Suite, Branding & Identity
Education
Universidad del Sagrado Corazón
Advertising
Florida International University 2000 — 2006
Bachelor of Fine Arts (BFA), Fine/Studio Arts, General
Miami Dade College
Film Production and Screenwriting
Discover Financial Services April 2004 - Present
Discover Financial Services April 1994 - Present
Skills
Call Centers, Credit Cards, Credit, Customer Service, Program Management, Accounting, Negotiation, Troubleshooting, Loans, Payments, Process Improvement, Banking, Risk Management, Business Analysis, Microsoft Excel, Strategic Planning, Leadership, Team Building
Education
University of Phoenix 2011 — 2013
Master's degree, Business Administration and Management, General
Franklin University 1997 — 1999
Bachelor's degree, Health Services Administration
Columbus State Community College 1993 — 1995
Associate of Arts Degree
Discover Financial Services May 2010 - Present
Skills
Banking, Credit Cards, Financial Services, Process Improvement, Credit, Risk Management, Access, Account Management, Accounting, Business Analysis, Business Intelligence, Business Process..., Call Centers, Change Management, Coaching, Customer Experience, Customer Retention, Customer Service, Financial Analysis, Integration, Leadership, Loan Origination, Microsoft Excel, Management, Microsoft Office, Mortgage Lending, Portfolio Management, Strategic Planning, System Administration, Training, Vendor Management, Visio
Education
Franklin University 2011 — 2013
Master of Business Administration (M.B.A.), Masters in Business Administration
American Heart Association American Stroke Association May 2015 - Present
Volunteers of America of Greater Ohio January 2015 - March 2015
FCX Performance November 2014 - January 2015
Discover Financial Services 2010 - 2014
Skills
Human Resources, Customer Service, Talent Acquisition, Access, Process Improvement, Leadership, Project Management, Communication, PeopleSoft, Onboarding, Lotus Notes, Employee Training, Microsoft Excel, New Hire Orientations, Applicant Tracking..., Talent Management, Employee Benefits, Employee Engagement, Performance Management, Succession Planning, Employee Relations, Vendor Management, HRIS, HR Policies, Internet Recruiting, Hiring, Organizational..., Interviews, Administrative..., Data Reconciliation, Software Documentation, Visio, Analysis, Banking, Risk Management, Business Process..., Business Analysis, Administration, Analytics, Relationship Management, Management, Expense Management
Education
Franklin University 2009 — 2014
Bachelor of Science (B.S.), Human Resources Management and Services
Franklin University 2009 — 2014
Bachelor of Science (B.S.), Business Administration
Ferrari Color June 2006 - Present
Sign Service June 2005 - June 2006
Convergys 2002 - 2005
Discover Financial Services November 1998 - July 2002
Skills
Graphic Design, Adobe Creative Suite, Typography, Mac OS X, QuarkXPress, InDesign, Mac, Illustrator, Photoshop, Graphics, Pre-press, Image Editing, Layout, Color Management, Digital Printing, Wide Format Printing, Banners, Preflight
Education
Salt Lake Community College 2001 — 2005
Associate of Science (A.S.), Graphic Design
Freie Universität Berlin 1996 — 1997
German and Italian Language and Literature
Technische Universität Berlin / TU Berlin 1995 — 1996
Architecture
Menzel Oberschule 1992 — 1995
Abitur
JPMorgan Chase October 2012 - Present
JPMorgan Chase July 2012 - December 2012
JPMorgan Chase May 2011 - June 2012
JPMorgan Chase March 2005 - April 2011
Nationwide Insurance 2003 - 2003
Sterling Commerce 2002 - 2003
AT&T 2000 - 2001
Discover 1992 - 2000
Discover Financial Services 1992 - 2000
Skills
Program Management, SDLC, Project Management, IT Service Management, PMO, Business Requirements, Business Analysis, Vendor Management, Management, Requirements Analysis, Change Management, Project Portfolio..., Training, Systems Analysis, Software Project..., PMP, Visio, Requirements Management, Project Plans, Project Coordination, Business Process..., Projects Coordination, Gap Analysis, Project Reporting, Requirement..., Project Estimation, Documentations, Product Management, Graphic Design, Change Control, People Management, Training Documentation, Logo Design, Photoshop, Effort Estimation, Deployment Planning, Teaching/mentoring, Functional Design, Fit/Gap Analysis, End User Training, Development of Training..., Classroom Training, Requirements..., Requirements..., Iterative Design, Pareto Analysis, Software Requirements, Product Enhancement, Incident Analysis
Education
New Horizons 2009 — 2009
ITIL v3 Foundations, IT Infrastructure Library Foundations v3
Franklin University 2004 — 2008
Digital Communications
The Ohio State University 1991 — 1994
AT&T Retailer (RSW) January 2015 - Present
Body Renovations June 2010 - Present
Massage Envy January 2012 - August 2014
Discover Financial Services January 2014 - June 2014
Bob Evans January 2009 - January 2012
Skills
Customer Service, Wellness, Public Speaking, Healthcare, Event Planning, Fitness, Sales, Nutrition, Marketing, Team Building, Financial Analysis, Leadership, Management, Risk Management
Education
Franklin University 2012 — 2013
Bachelor's Degree, Business Administration and Management, General, 3.6 GPA
Defense Logistics Agency December 2013 - Present
Defense Logistics Agency April 2010 - December 2013
JPMorgan Chase 2007 - 2010
Discover Financial Services 2003 - 2006
Skills
Employee Relations, Recruiting, Performance Management, Human Resources, Microsoft Office, Talent Management, Microsoft Excel, Change Management, Coaching, Organizational..., Talent Acquisition, PowerPoint, Microsoft Word, Customer Service, Employee Engagement, Process Improvement, Analysis, Outlook, Leadership Development, Program Management
Education
Franklin University 2011 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General
Ohio University
Cecil County Public Schools August 2012 - Present
Cecil County Public Schools November 2010 - February 2013
Discover Financial Services February 2006 - May 2009
Discover Financial Services January 2000 - January 2006
Discover Financial Services January 1996 - January 2000
Education
Frostburg State University
B.S, Mass Communication
Western Governors University
B.A, K-8
Discover Financial Services LLC 2002 - Present
Discover Financial Services December 2007 - January 2008
Discover Financial Services November 2002 - November 2007
Education
Franklin University
BS, Accounting
Ohio Dominican University
BS, Business Administration
Discover Financial Services January 2012 - Present
Discover Financial Services January 2008 - December 2009
Discover Financial Services September 2006 - December 2007
Skills
Financial Services, Vendor Management, IT Procurement, Financial Analysis, Forecasting, Financial Modeling, Management, Leadership, Vendor Relationships, Vendor Contracts, Vendor Management Skills, Third Party Vendor..., Supplier Evaluation, Vendor Management..., Project Management, Vendor Audit, Supplier Negotiation, Risk Management, Service Level Agreements, Service Level Management, RFP Generation, RFP Design, Executive Reporting, ITIL v3 Foundations..., RFP, Supplier Quality, Supplier Risk Management, Supplier Rationalization, Supplier Quality..., Executive Presentations, Vendor Relationship..., Contract Negotiation, Finance, Budgets, Governance, Relationship Management, Financial Planning, Strategic Planning, Strategic Sourcing, Outsourcing, Business Relationship..., Team Leadership, Business Process..., Strategy, Metrics, P&L Management, P&L Forecasting
Education
Indiana University Bloomington 1999 — 2001
Bachelor of Science (BS), Business Administration and Management, General
Florida Southern College 1998 — 1999
BS, Business Administration and Management, General
St. Columba's High School 1984 — 1997
High School
Cox Communications January 2013 - Present
Cox Communications January 2013 - April 2014
The CMI Group February 2010 - January 2012
Time Warner Cable February 2009 - February 2010
Discover Financial Services April 2008 - January 2009
Discover Financial Services August 2002 - March 2008
Discover Financial Services March 1999 - August 2002
Skills
Call Center, Process Management, Fraud Prevention, Customer Lifecycle..., Six Sigma, Credit, BPO, Operations Management, Vendor Management, Customer Satisfaction, Customer Experience, Outsourcing, P&L Management, Customer Service, Customer Retention, Team Building, Customer Relations, Telecommunications, Workforce Management, Lean Operations, Strategic Planning, Strategic Sourcing, Commercial Lending, Collections, Call Centers, Leadership, Credit Cards, CRM, Coaching, Training, Performance Management, Team Leadership, Team Management, Management, Financial Services, Strategic Partnerships, Portfolio Management, Sales, Business Intelligence, Project Management, Process Improvement, Fraud, Banking, Cross-functional Team..., Account Management, Risk Management, Analytics, Business Development, Executive Management, Strategy
Education
Franklin University 2004 — 2006
Masters in Business Administration, Business
ASU- University of Phoenix 1998 — 2004
Bachelors of Sceince, Business Project Management
Laramie high school
Discover Financial Services August 2014 - Present
Discover Financial Services August 2013 - August 2014
Time Warner Cable September 2012 - August 2013
Time Warner Cable November 2011 - September 2012
Time Warner Cable December 2009 - November 2011
Time Warner Cable Media Sales April 2005 - December 2009
Time Warner Cable October 2003 - April 2005
GMR Associates June 2002 - May 2003
Vertis Media and Marketing October 2001 - June 2002
Skills
Budgets, Telecommunications, Finance, Management, Operational Analysis, Call Center, Customer Service, Strategic Planning, Forecasting, Customer Behavioral..., Risk Management, Collections, Cognos ReportNet, AS400 system, Sequel Viewpoint, PeopleSoft, Microsoft Office..., Microsoft Office, Business Analysis, Financial Modeling, Financial Analysis, Data Mining, Data Analysis, Segmentation, Hyperion Reports, SAS, Statistical Data..., Data Modeling, Cognos, Hypothesis Testing, Statistics, Staff Development, Hiring Personnel, Regression Analysis, Risk Analytics, Analytics, Strategy, Process Improvement, SQL, Credit Analysis, Training, Call Centers, Financial Reporting
Education
Florida Institute of Technology 2009 — 2011
M.B.A., Business Management
Empire State College 2007 — 2009
B.A., Business Management
Monroe Community College 2003 — 2006
A.A.S., Business Management
YP September 2014 - Present
YP March 2014 - September 2014
Ohio Attorney General's Office November 2012 - February 2014
Discover Financial Services February 2012 - October 2012
PMK*BNC October 2011 - December 2011
Abercrombie & Fitch September 2011 - October 2011
Abercrombie & Fitch June 2011 - September 2011
The Recording Academy February 2011 - February 2011
Hip Hop Caucus June 2010 - August 2010
U.S. House of Representatives, Congressman John Boccieri March 2009 - March 2010
Skills
Public Relations, Mobile Advertising, Online Advertising, Advertising, Account Management, SEO, SEM, Salesforce.com, Zendesk, Cision, Facebook, Social Media, Social Networking, Journalism, Marketing Communications, PowerPoint, Press Releases, Microsoft Excel, Photoshop, Final Cut Pro, Illustrator, Windows Movie Maker, PaintShop Pro, Event Planning, Customer Service
Education
Franklin University 2011 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.9
Howard University 2008 — 2011
Bachelor of Arts, Public Relations, Business Administration, 3.8
Northland High School (Columbus, OH) 2004 — 2008
High School Diploma, 4.0
McGraw-Hill Education September 2015 - Present
Hocking College June 2013 - Present
Discover Financial Services February 2013 - June 2013
Columbus AdFed July 2011 - June 2013
Social Media Consultant January 2012 - February 2013
Sales Development Services/AdMall June 2008 - December 2011
American Marketing Association, Columbus Chapter November 2009 - January 2011
Baker Media Solutions September 2003 - February 2008
Adelphia Communications February 1995 - August 2003
Skills
Advertising, Marketing Strategy, Blogging, Brand Development, Market Research, Online Advertising, Facebook, Press Releases, Marketing, B2B, Competitive Analysis, Creative Direction, Strategy, Event Management
Education
Franklin University 2009 — 2010
MS, Marketing & Communications
Marietta College 1984 — 1988
BA, Advertising
JPMorgan Chase March 2012 - December 2013
Walden University May 2010 - October 2012
Discover Financial Services July 2010 - February 2012
City of Columbus October 2009 - June 2010
Alliance Data August 2006 - January 2009
Alliance Data January 2005 - July 2006
Thoroughbred Chevrolet – Lexington, Kentucky February 2004 - January 2005
Merck-Medco RX Services – Dublin, Ohio September 1998 - July 2002
APAC Teleservices – Bucyrus, Ohio 1997 - 1998
Victorias Secret Catalogue –Dayton, Ohio 1994 - 1996
Skills
Instructional Design..., Course Management..., Training Facilitation, Formative, summative,..., Microsoft Office,..., Assessment Tracking and..., Needs Assessments/Focus..., Management Leadership, Sales, Leadership, Call Centers, Training, Analysis, Coaching, Customer Service, Human Resources, Management, Marketing, Program Management, Project Management, Strategy
Education
Walden University 2010 — 2012
Graduate Student, Master's of Instructional Design & Technologies
Otterbein University 2009 — 2010
Certification, Publication Design Sequence
Franklin University 2003 — 2009
BS, Marketing & Business Administration
Discover Financial Services February 2013 - Present
Education
World Harvest Bible College 2011 — 2014
Fort Valley State University 2007 — 2010
Wells Fargo 2006 - Present
Wells Fargo Bank February 2005 - November 2006
Discover Financial Services July 2000 - February 2005
Discover Financial Services June 1999 - July 2000
Discover Financial Services January 1994 - June 1999
Skills
Credit Cards, Credit, Compliance, Portfolio Management, Quality Assurance, Banking, Credit Risk, Strategy, Management, Risk Management, Financial Analysis, Loans, Financial Risk, Financial Services, Credit Analysis, Leadership, Mortgage Lending, Call Centers, Vendor Management, Analytics, Relationship Management, Executive Management, Consumer Lending, Underwriting, Commercial Lending, Training, Retail Banking, Commercial Banking, Small Business Lending, Loan Origination, Mortgage Banking, Loss Mitigation, Cash Management, Operational Risk, Payments, Lines Of Credit, Loan Servicing, AML, Mortgage Servicing, Cross Selling, Operational Risk..., Strategic Financial...
Education
University of Florida - Warrington College Of Business 1985 — 1990
Bachelor's of Science, Finance, General
Franklin University 2002 — 2004
MBA, Leadership
Discover Financial Services October 1987 - Present
Education
Franklin University 2006 — 2009
Masters, Marketing & Communication
Gardiner Allen DeRoberts May 2014 - Present
Nationwide Insurance July 2011 - March 2014
State Farm Insurance February 2009 - July 2011
American Family Insurance February 2008 - February 2009
Alliance data October 2006 - January 2008
Alliance Data August 2004 - April 2006
Discover Financial Services July 2000 - August 2004
Skills
Great Communication, Organizational Design, Marketing Strategy, Market Research, Marketing Communications, Direct Marketing, Arts, Painting, Inside Sales, Direct Sales, Event Management, Sales Management, Training &..., Event Planning, Marketing Event Planning, Press Releases, Press Kits, Insurance, Commercial Insurance, Strategic Planning, Customer Service, Public Relations, Strategy, Analysis, Marketing, Life Insurance, Leadership, Account Management, Organizational..., Sales
Education
Franklin University
Bachelor's of Science, Public Relations, Cum Laude
Hondros College 2008 — 2008
Insurance License, Property, Casualty, Life and Health
The Ohio State University 2002 — 2004
Discover Financial Services January 2004 - Present
Fat Tuesday March 2000 - November 2003
Skills
Call Centers, Performance Management, Training, Banking, Customer Service, Coaching, Training Delivery, Leadership, Process Improvement, Credit Cards, Employee Training, Leadership Development, Financial Services, Credit, Relationship Management, Onboarding, Needs Analysis, Instructor-led Training, Team Building, Microsoft Office, PowerPoint, Recruiting, Project Management, Customer Experience, Microsoft Excel, Data Analysis, Analysis, Lotus Notes, Strategic Planning, Team Leadership, Instructional Design, Program Management, Management, Employee Relations, Employee Engagement, Time Management, Strategy
Education
Florida State University
Alliance Data Retail Services December 2014 - 2015
Discover Network/Payments Network Operations July 2012 - October 2013
PULSE (Houston, TX) February 2011 - July 2012
Discover Financial Services July 2009 - March 2011
Discover Financial Services September 2008 - June 2009
Discover Financial Services October 2007 - August 2008
JPMorgan Chase August 2005 - April 2006
Skills
Call Centers, Sales, Banking, Financial Services, Leadership, Risk Management, HTML & CSS, Training, Analysis, Change Management, Team Management, Account Management, Coaching, Customer Service, Management, Process Improvement, Vendor Management, Credit Cards, Strategy, Networking, Recruiting
Education
Franklin University 2006 — 2010
BS, Public Relations
Kensington's at Mashpee Commons June 2014 - Present
Chase Paymentech April 2013 - June 2014
Laws Management LLC February 2011 - March 2012
Discover Financial Services November 1998 - February 2011
Discover Financial Services August 2006 - February 2009
Southern New Hampshire University April 2006 - December 2007
Collins Educational.com 2005 - September 2007
Discover Network November 1998 - July 2006
BNI 2001 - 2004
CES > First Data / Bank Boston June 1996 - November 1998
Skills
Client Retention, Mobile Payments, Social Media, Payments, Cards, Project Planning, Project Implementation, Business Strategy, Negotiation, New Business Development, Business Analysis, Public Speaking, Business Process, Problem Solving, Process Improvement, Advertising, Team Building, Contract Negotiation, Change Management, Fundraising, Hospitality, Innovation, Key Account Management, Lean Manufacturing, Social Networking, Optimization, Strategic Planning, Telecommunications, Vendor Management, Sales Management, Volunteer Management, VARs, Reseller Programs, Vertical Market, C-Level Relationships, Payment Card Processing, Electronic Payments, Interchange Management, Presentations, International Relations, Customer Retention, Credit Cards, Sales, Selling, Marketing, Entrepreneurship, Product Development, Strategic Partnerships, Sales Operations, Customer Satisfaction
Education
Southern New Hampshire University 2001 — 2003
Masters of Business Administration & Graduate Certificate, Marketing, GPA 3.7
Florida International University 1989 — 1991
Bachelor of Science Hospitality Business Mgmt., Hospitality Business
Culinary Institute of America 1985 — 1987
(CIA) Associate in Occupational Science Culinary Arts, Culinary Arts
Discover Financial Services November 2013 - Present
Discover March 2010 - Present
Discover Financial Services October 2010 - October 2013
Skills
Business Analysis, ITIL, Portfolio Management, Microsoft Office, Windows Server, System Administration, Management, Strategic Planning, Customer Service, Microsoft Excel
Education
Franklin University
Bachelor of Science (BS), Information Technology
Mount Carmel Health System March 2015 - Present
Mount Carmel Health System September 2014 - March 2015
SHRM January 2014 - December 2014
Mount Carmel Health System July 2014 - September 2014
Quick Solutions November 2012 - June 2014
Microman November 2011 - November 2012
Discover Financial Services July 2011 - October 2011
PetSmart April 2007 - July 2011
Skills
Customer Service, Telephone Skills, Close Attention to..., Sales, Communication Skills, Team Leadership, Human Resources, General Office..., Microsoft Office, Organization, Accurate Record Keeping, Reliability, Integrity, Confidentiality, Always Punctual, Time Management, Employee Benefits, HR Policies, New Hire Orientations, PeopleSoft, Position Manager, Applicant Tracking..., Team Building, Management
Education
Columbus State Community College 2013 — 2016
Associate Degree, Business Management
Pickerington High School North 2002 — 2006
High School Diploma
Franklin University
American Association of Hip and Knee Surgeons April 2011 - Present
National Brownfield Association May 2008 - February 2010
BI Worldwide Limited 2007 - 2008
Discover Financial Services August 1989 - March 2007
Skills
Member Relations, Membership Development, Marketing, Microsoft Excel, Customer Service, Social Media, Team Building, Project Management, Healthcare, Management
Education
Foothill College
Associate, Applied Science
Verizon Wireless August 2015 - Present
Verizon Wireless April 2014 - August 2015
Toastmasters International July 2013 - June 2014
Verizon Wireless July 2013 - April 2014
Discover Financial Services September 2012 - June 2013
Discover Financial Services August 2011 - September 2012
Discover Financial Services July 2005 - July 2011
Discover Financial Services June 2004 - July 2005
Discover Financial Services November 2000 - June 2004
Skills
Leadership, Strategic Planning, Problem Solving, Conflict Resolution, Troubleshooting, Communication, Documentation, Customer Service, Microsoft Office, Excel, Access, Cognos, SQL, Quantitative Research, Microsoft Excel, Software Documentation, Risk Management, Program Management, Training, Project Management, Strategy, Business Intelligence, Analytics, Management, Business Analysis, Data Analysis, Business Process..., Change Management, Business Strategy, Call Centers, Team Leadership, Credit Cards, Finance, Sales, Marketing, Human Resources, Vendor Management, Team Building, Cross-functional Team...
Education
Keller Graduate School of Management of DeVry University 2014 — 2015
Master, Accounting
Capella University 2005 — 2013
Doctorate, Organizational Management and Leadership
The Ohio State University 2008 — 2009
Master of Social Work (MSW)
Franklin University 2002 — 2004
Master, Business Administration; Leadership
Discover 2010 - Present
Discover Financial Services 2012 - 2013
ProActive Recruiting 1991 - 2009
Skills
Networking, Product Marketing, Recruiting, CRM, Integration, Team Building, Telecommunications, Talent Acquisition, PMP, SDLC, Sourcing, Call Centers, Sales Engineering, Sales, Screening, Mergers & Acquisitions, Leadership, Onboarding, Visio, SharePoint, Data Center, Management, Interviews, Testing, Business Development, DoD, Hiring, Change Management, Account Management, Human Resources, Project Management, Business Analysis, Business Intelligence, Applicant Tracking..., Vendor Management, Coaching
Education
Franklin Pierce College 1982 — 1986
Ba, English and American History
Discover June 2013 - Present
Discover Financial Services 2011 - December 2013
Verizon Wireless 2008 - 2011
Skills
Vendor Management, Microsoft Excel, Sales Management, Call Centers, Sales, Account Management, Customer Experience, Customer Service, Management, Customer Satisfaction, Customer Retention, Telecommunications, Product Management, Business Analysis, Process Improvement, Strategy, Recruiting, Human Resources, Relationship Management, Talent Acquisition, Retail, Employee Training, Marketing, Business Planning, Interviews, Competitive Analysis, Coaching, Leadership, Team Building, Team Leadership, Training, Microsoft Office, Strategic Planning, CRM, Outlook, Salesforce.com, Sales Operations, Microsoft Word, Access, Wireless, Technology
Education
Franklin University
University of Utah August 2014 - Present
Discover Financial Services July 2011 - December 2014
Wagon Wheel Liquors June 2010 - June 2011
Skills
Financial Analysis, Credit Cards, Credit, Editing, Leadership, Microsoft Excel, Microsoft Word, PowerPoint, Research, Microsoft Office, Public Speaking, Customer Service, Teaching
Education
University of Utah College of Educational Psychology 2014 — 2017
Master of Education (MEd), Mental Health Counseling/Counselor
Fort Lewis College 2005 — 2010
Bachelor of Arts (BA), Psychology AND Art K-12 Teaching
American Express May 2014 - Present
Diebold July 2012 - August 2013
Element Payment Services January 2007 - November 2011
TSYS April 2004 - January 2007
Advanced Reimbursement Management March 2002 - April 2004
Chase Paymentech March 2001 - March 2002
Discover Financial Services February 1988 - March 2001
Skills
Payment Card Processing, Credit Cards, Electronic Payments, Vendor Management, Mobile Payments, Merchant Services, Process Improvement, Debit Cards, Payment Gateways, Cost Reduction..., Project Management, Leadership, Strategic Partnerships, Risk Management, Business Development, Strategic Planning, PCI DSS, E-commerce, Product Management, Contract Negotiation, Acquiring, Transaction Processing, Financial Services, EMV, ACH, PCI Level 3 and 4..., Deployment and Inventory, Tactical Planning, Office Suite (Access,..., Card Brand Regulatory..., Authorization and..., ATM Implementation, Call center start-up, Operating Budgets, Six Sigma Green Belt, Six Sigma Lean, Competitive Analysis, Fraud Detection, Merchant Collections, Policies & Procedures, Performance Measurement, Quality Assurance, Employee Recognition, ross-Functional Team..., Network Communication..., Payment Processing..., IVR's and Call Routing..., Negotiation, Front-end, Back-end and..., Solid Presentation...
Education
Grand Canyon University 2004 — 2006
Bachelor of Science (BS), Business Administration and Management, General
Franklin University 1990 — 1995
Bachelor's Degree, Applied Communications
Harris & Harris, Ltd. May 2015 - Present
Harris & Harris, Ltd. March 2014 - April 2015
Afni October 2011 - February 2014
Sallie Mae October 2008 - October 2011
Sallie Mae October 2007 - September 2008
Sallie Mae May 2005 - October 2007
AMS Direct/Profesional Education Institute January 2004 - May 2005
Discover Financial Services October 1998 - December 2003
Discover Financial Services May 1995 - September 1998
Discover Financial Services January 1994 - September 1995
Skills
SDLC, Credit, Policy, Data Warehousing, Call Center, Operations Management, Management, Strategy, Call Centers, Leadership, Project Management, Analytics, Vendor Management, Financial Services, PeopleSoft, Risk Management, Loans, Relationship Management, Budgets, Data Analysis, Insurance, Accounts Receivable
Education
The Ohio State University 1986 — 1990
BS, Finance
Franklin University 1997 — 1999
MBA, Technology Management
S. Holmes Consulting December 2013 - Present
ÜberPress: Community Chronicles August 2013 - Present
AT&T Mobile Tel August 2010 - November 2013
Discover Financial Services September 2001 - June 2010
Skills
Strategic Communications, Social Media, Marketing Communications, Social Media Marketing, Copywriting, Social Networking, Facebook, Content Development, Content Strategy, Creative Writing, Strategic Planning, Leadership, Customer Service
Education
Franklin University
Things Remembered December 2013 - Present
O'Currance Teleservices, Inc. March 2013 - December 2013
Discover Financial Services December 2009 - May 2013
McKee Oil July 2005 - October 2009
State of Utah June 2002 - March 2005
Skills
Project Management, Change Management, Management, Program Management, Team Management, Team Building, Team Leadership, Customer Service, Vendor Management, Training, Coaching
Education
University of Phoenix 2012 — 2014
Master of Business Administration (M.B.A.), Human Resources Management and Services
Florida Southern College 1995 — 1998
Bachelor of Science (BS), Criminology
Discover Financial Services February 2014 - Present
Discover Financial Services November 2010 - February 2014
Express Scripts August 2008 - November 2010
Dish Network February 2008 - August 2008
Verizon Wireless June 2001 - February 2008
Skills
Coaching, Call Center, Auditing, Internal Controls, Retail, Fraud, Process Improvement, Leadership, Strategy, Call Centers, Training, Financial Analysis, Sales, Finance, Management, Credit, Team Leadership, Team Building, Banking, Microsoft Office, Cross-functional Team..., Budgets, Forecasting, Strategic Planning
Education
Mount Vernon Nazarene University 2014 — 2016
Master of Business Administration (MBA), Finance, General
Franklin University 2006 — 2010
BA - Double Major, Business Forensics / Business Management
Arango Wireless Inc (A GPS Vehicle Tracking Company) August 2009 - Present
Discover Financial Services June 1985 - July 2009
Education
Miami Dade College 1990 — 2000
Florida International University 1984 — 1989
No, Business Management
EVEREVE (formerly Hot Mama) February 2014 - October 2014
Alliance Data March 2012 - October 2013
Cariflex LLC September 2011 - March 2012
Ohio National Guard 2008 - 2012
Redemtech Inc March 2010 - September 2011
Morgan Stanley January 2006 - April 2009
Discover Financial Services January 2004 - January 2006
Kroger Co. February 1999 - January 2004
Skills
Corporate Communications, Organizing, Microsoft Office 2007, Applicant Tracking..., Full-cycle Recruiting, Talent Acquisition, Onboarding, Technical Recruiting, SDLC, Employee Relations, Recruiting, Leadership Development, Human Resources, Hiring, Training, Sourcing, HRIS, Organizational..., Talent Management, Interviews, New Hire Orientations
Education
Franklin University 2007 — 2011
BS, Human Resource Management
Pickerington High School 1998 — 2001
High School Diploma, College Prep
Discover Financial Services July 2013 - Present
Discover Financial Services 1992 - Present
Skills
Merchant Services, Payment Card Processing, Electronic Payments, Debit Cards, Credit Cards, Mobile Payments, Payment Systems, Credit, Cards, Financial Services, Acquiring, E-payments, Loyalty Programs, Banking, Loans, ACH, Transaction Processing, Customer Retention, Gift Cards, Payments, Payment Industry, Payment Services, Portfolio Management, EMV, Cross Selling, Payment Gateways, Retail Banking, Relationship Management, Customer Acquisition, Strategic Partnerships, Business Relationship..., Fraud, Credit Risk, Mobile Commerce, Customer Experience, E-commerce, Loyalty Marketing, Segmentation, Call Centers, Analytics
Education
Franklin University
Masters of Business Administration, Franklin University, Business Administration and Management, General
Discover Financial Services May 2015 - Present
Discover Financial Services October 2014 - May 2015
Discover Financial Services March 2014 - May 2015
Old Navy November 2009 - April 2014
Texas Roadhouse June 2012 - October 2013
Otterbein University August 2011 - May 2012
Skills
Music, Retail, Customer Service, Customer Satisfaction, Singer-songwriter, Multi Tasking, Tech Savvy, Organization, Teamwork, Leadership, Easily Adaptable, Creative Strategy, Winning Others Over, Microsoft Office, Fast Learner, Lotus Notes, Social Media
Education
Franklin University 2015 — 2017
Bachelor of Science (B.S.), Financial Planning and Services, 4.0
Otterbein University 2009 — 2013
Music
EMC September 2014 - Present
Cars.com December 2009 - September 2014
Allstate Insurance September 2007 - December 2009
JPMorgan Chase October 2004 - September 2007
Discover Financial Services January 2001 - October 2004
Alabanza Corporation October 1999 - May 2000
Skills
Cisco UCS, VMware, EMC Storage, Application Performance..., Dynatrace, Splunk, Cloud Computing, Performance Tuning, Agile Methodologies, Virtualization, RedHat, Enterprise Architecture, Capital Budgeting, Strategic Planning, Disaster Recovery, High Availability, Infrastructure, AIX, PowerVM, SAN, Exadata, Web Analytics, Kanban, IT Service Management, Image Processing, F5 BigIP, WebSphere Application..., Solution Selling, Solution Architecture, Thought Leadership, Cross Functional Team..., Technology Roadmapping, Visionary, Vendor Management, Contract Negotiation, Oracle RAC, Private Cloud, Storage, Solaris, Unix, NAS, Architecture, Team Leadership, Data Center, Servers, Enterprise Storage, Red Hat Linux, Big Data, Technical Architecture, Server Architecture
Education
Lake Forest Graduate School of Management 2003 — 2007
MBA, Business
Business School of Sao Paulo 2006 — 2006
Franciscan University of Steubenville 1999 — 2000
BS, Computer Science
R.DORSEY+COMPANY June 2015 - Present
Molina Healthcare September 2014 - May 2015
New Horizons Computer Learning Centers / 5Point Enterprises March 2014 - September 2014
Ventech Solutions September 2013 - December 2013
Arrow Electronics April 2013 - September 2013
Arrow Electronics January 2012 - April 2013
Flextronics December 2007 - December 2010
The Modis Group 2007 - 2007
Adecco Engineering & IT 2007 - 2007
Discover Financial Services December 1998 - December 2006
Skills
Training, Leadership Development, Organizational..., Coaching, Instructional Design, Executive Coaching, Performance Management, Leadership, Training Delivery, Change Management, Career Development, New Hire Programs, Personnel Management, Blended Learning, E-Learning, Team Building, Program Management, Management, Staff Development, Performance Consulting, Management Development, Learning Management, Process Improvement, Curriculum Design, Training ROI, Classroom Design, Executive Development, New Hire Processes, Adult Learning Theory, Learning Styles, Classroom Delivery, Captivate, Distance Learning, Learning & Development..., Train the Trainer..., Career Development..., Learning Theory, Camtasia, Organizational Learning, Competency Based..., L&D Strategy, Traiing Management, Training and Leadership, Training Facilitation, Workshop Facilitation, Employee Training, Public Speaking, Customer Service, Strategic Planning, Training & Development
Education
Franklin University
Organizational Leadership
IP Communications October 2010 - Present
Orange Business Services (Equant) September 2003 - October 2010
Discover Financial Services December 2001 - August 2003
Skills
Vendor Management, Integration, Cisco Technologies, Business Analysis, Data Center, Program Management, IT Service Management, Cloud Computing, IT Strategy, Pre-sales, Telecommunications, Disaster Recovery, VoIP, Enterprise Architecture, Solution Architecture, ITIL, Professional Services, Network Engineering, Network Design, Networking, Managed Services, Enterprise Software, MPLS, Cisco Nexus, IP, Routing, CRM, Cross-functional Team..., BGP, Information Technology, Infrastructure, Outsourcing, Juniper, Service Delivery, Switches, EIGRP, Consulting, Unified Communications, SIP, Security, Virtualization, Network Architecture, Juniper Technologies
Education
Florida International University 1996 — 1998
BBA MIS/Computer Science, MIS/Computer Science, 3.56
Florida International University 1989 — 1992
BBA, Finance & Intl Business, Honors
CCIE Cisco Expert Routing & Switching (Voice written as well)
CCIE#10556 since October 2002
Gerson Lehrman Group July 2009 - Present
Hyundai Capital America April 2010 - March 2011
Discover Financial Services April 2007 - July 2009
FleetCor August 2005 - April 2007
Citigroup April 2003 - August 2005
GE Consumer Finance July 1999 - April 2003
Experian November 1997 - July 1999
Skills
Risk Management, Credit Risk, Financial Risk, Portfolio Management, Credit, Banking, Analytics, Forecasting, Cross-functional Team..., SAS, Strategy, Data Analysis, Credit Cards, Analysis, Statistical Modeling
Education
University of Tennessee 1995 — 1997
MS, Agricultural Economics
Fort Valley State University 1992 — 1995
BS, Agricultural Economics
IQ Innovations, LLC July 2015 - Present
Micro Electronics December 2013 - July 2015
CBC Companies November 2012 - December 2013
Huntington National Bank June 2010 - November 2012
Cogent Inc August 2008 - June 2010
Discover Financial Services July 2006 - August 2008
Micro Center September 2005 - July 2006
Youngstown State University October 2001 - January 2005
Skills
System Administration, Windows Server, Linux System..., Servers, Technical Support, Linux, Troubleshooting, Windows, Powershell, Microsoft Exchange, HTML, JavaScript, MySQL, PHP, Server Hardware, VBScript, AIX, Windows Server 2003, Windows Server 2008, Windows XP Professional, Oracle, Windows Networking, Cisco, Cisco Call Manager, SonicWALL, Windows XP, Windows 7, Unix Administration, HP-UX, IBM AIX, Cisco Technologies, Active Directory, Networking
Education
Franklin University 2011 — 2012
Information Technology
Youngstown State University 2001 — 2005
Political Science
Discover Financial Services February 2011 - Present
Elegant Touch Events, Inc. April 2000 - Present
Angel Tax Service November 2006 - February 2011
Gala Events 2002 - 2005
Discover 1994 - 2003
Skills
Parties, Catering, Weddings, Public Speaking, Budgets, Microsoft Excel, Financial Reporting, Financial Analysis, Accounting, Forecasting, Managerial Finance
Education
Franklin University 1994 — 1998
Bachelor of Applied Science (BASc), Marketing
Discover Financial Services March 2012 - Present
TransUnion March 2010 - March 2012
TransUnion December 2007 - March 2012
Discover Financial Services March 2006 - January 2008
Discover Financial Services 2000 - 2007
Discover Financial Services April 2000 - March 2006
Consumer Credit Counseling Service August 1998 - April 2000
Consumer Credit Counseling Service of Central Ohio 1994 - 2000
Skills
Call Center, Customer Experience, Salesforce.com, Change Management, Product Development, XML, Autosys, Process Simulation, Credit Cards, Digital Certificates, Vendor Management, Business Analysis, Process Improvement, Visio, Analytics, SDLC, Project Management, Financial Services, Credit, MS Project, Call Centers, Business Requirements, Leadership, Management, Product Management
Education
Franklin University 1998 — 2000
Master of Science, Human Services Management
Miami University 1989 — 1993
Bachelor of Science, Sociology and Social Work
Discover Financial Services June 2011 - Present
Discover Financial Services April 2010 - June 2011
Discover Financial Services July 2007 - May 2011
Discover Financial Services 2010 - 2011
Skills
Credit Cards, Payments, Financial Services, Vendor Management, Banking, Process Improvement, Credit, Call Center, Risk Management, Business Analysis, Lean Tools
Education
Franklin University 2004 — 2006
Master of Business Administration (M.B.A.), Finance, General
Universidad Ricardo Palma 1999 — 2004
Industrial Engineering
Inmaculada Concepcion 1979 — 1989
High School
Discover Financial Services
Skills
Financial Services, Vendor Management, Process Improvement, Account Management, Customer Retention, Customer Satisfaction, Business Analysis
Education
Franklin University
Ohio Dominican University
KPMG 2010 - Present
Discover Financial Services 2008 - 2010
Discover Financial Services 2005 - 2008
Discover Financial Services 2003 - 2005
Discover Financial Services 2001 - 2003
Skills
Vendor Management, Strategic Planning, Credit Cards, Financial Services, Payments, Credit Risk, Payment Card Processing, Financial Risk, Credit, Merchant Services, Banking, Customer Acquisition, Customer Experience, Analytics, Call Center, Consumer Lending, Portfolio Management, Risk Management, Retail Banking, Loans, Lean Transformation, Lean Management, Lean Operations, Six Sigma, Business Process Design, Business Process..., Business Process..., Business Process..., Regulatory Requirements, Strategy, Call Centers, Start-ups, Outsourcing, Business Process, Analysis, Finance, Leadership
Education
Franklin University
B.S., Finance and Accounting, Columbus, OH
Discover Financial Services
Skills
Relationship Management, Visio, Project Management, Business Analysis, Financial Services, Risk Management, Portfolio Management, Program Management, Payments, Microsoft Office, Credit Cards, Vendor Management, Process Improvement, Account Management, Customer Service
Education
Franklin University 1984 — 1988
Discover Card March 2014 - Present
FINACIAL SERVICES January 2002 - Present
Discover Financial Services April 2010 - February 2014
Discover Card July 2002 - June 2010
Discover Card 2002 - 2008
UNITED COLORS OF BENITTON May 2005 - December 2007
Skills
Credit Cards, Management, Customer Service, Training, Call Center, Credit, Financial Services, Relationship Management, Vendor Management, Banking, Customer Experience, Process Improvement, Risk Management, Analytics, Credit Risk, Portfolio Management, Leadership, Sales, Employee Engagement, Coaching, Consumer Lending, Project Management, Hiring, Customer Retention, Call Centers, Business Analysis, Six Sigma, Performance Management, Dialer Management, Team Leadership
Education
Franklin University 2009 — 2010
Master's of Science, Marketing and Communication 2009
The Ohio State University 2002 — 2005
Bachelor's of Science, Fashion Merchandising
Alexander Mann Solutions June 2015 - Present
Rolls-Royce NA on behalf of Alexander Mann Solutions August 2010 - June 2015
General Employment Enterprise November 2008 - July 2010
JP Morgan Chase June 2005 - May 2008
JPMorgan Chase March 2003 - June 2005
Discover Financial Services March 2000 - March 2003
Skills
Talent Acquisition, Sourcing, Process Improvement, Risk Management, Applicant Tracking..., Recruiting, Program Management, Project Management, Technical Recruiting, Six Sigma, Talent Management, HRIS, Strategic Sourcing, College Recruiting, Performance Management, Onboarding, Employee Relations, Human Resources, Internet Recruiting, Workforce Planning, Taleo, Temporary Placement, Interviews, Screening Resumes, Vendor Management, Contract Recruitment
Education
Franklin University
B.S., Finance
JPMorgan Chase July 2011 - Present
The James Group June 2010 - July 2011
Discover Financial Services January 2001 - June 2010
Skills
Data Warehousing, Microsoft SQL Server, Reporting & Analysis, Financial Services, Analytics, Financial Modeling, Cognos, Oracle PL/SQL..., APIs, QlikView, .NET, Business Development, Portfolio Management, Risk Management, Business Analysis, Banking, Relationship Management, Financial Analysis, Credit, Strategy, Vendor Management, Process Improvement, Payments, Credit Risk, Segmentation, Business Strategy, Strategic Planning, Business, Tableau, Visual Studio, Visual Basic, Credit Cards, Java, JavaScript
Education
Franklin University 2006 — 2010
Associate of Science (A.S.), Computer Science
Huntington National Bank July 2008 - Present
The Paragon Group April 2006 - December 2007
Verizon Wireless April 2006 - December 2007
Discover Financial Services September 1989 - February 2006
Education
DeVry University
Bachelor, Computer Science
Franklin University
Accounting/MBA
Discover Financial Services May 2015 - Present
The Home Depot August 2013 - May 2015
Gerald Hannah Group May 2013 - August 2013
Art & Science Collaborative, LLC May 2013 - August 2013
University of Cambridge October 2008 - April 2013
Rainbow Language in Business February 2007 - September 2008
Education
University of Cambridge 2008 — 2013
PhD, History
Freie Universität Berlin 2009 — 2010
Research Fellow, History
University College London, U. of London 2006 — 2007
MA, German History
The University of Memphis 2001 — 2005
BA, History, summa cum laude
Germantown High School 1997 — 2001
H.S. Diploma
Discover Financial Services April 2015 - Present
Discover Financial Services January 2015 - Present
Safelite AutoGlass October 2014 - Present
Nationwide Insurance October 2012 - October 2014
Nationwide Insurance Companies May 2010 - October 2012
State Farm August 2009 - May 2010
State Farm December 2003 - May 2010
State Farm Insurance October 2003 - March 2010
State Farm July 2008 - January 2009
State F August 2006 - December 2006
Skills
Recruiting, Insurance, Claim, Employee Relations, Human Resources, Training, Onboarding, Performance Management, Management, Interviews, Organizational..., Succession Planning, PeopleSoft, Talent Acquisition, Applicant Tracking..., Ohio Notary Public
Education
Franklin University 2007 — 2009
Masters, Business Administration Human Resource Management
Franklin University 2004 — 2006
Bacherlor's, Human Resources Management
WKAL 1450 April 2015 - Present
Renzi Bros. Foodservice, Inc. April 2015 - Present
Sauquoit High school June 2012 - Present
MetLife November 2013 - April 2015
The Hartford January 2008 - October 2013
Improveit! Home Remodeling January 2004 - January 2007
Discover Financial Services March 2002 - March 2004
Skills
Call Center, Insurance, Customer Satisfaction, Customer Service..., Team Leadership, Team Building, Coaching, Leadership, Direct Sales, Recruiting, Customer Service, Public Speaking, Customer Experience, Training, Account Management, Leadership Development, Sales, Microsoft Excel, PowerPoint, Strategic Planning, Outlook, Microsoft Word, Operations Management, Performance Management, Cold Calling, Project Management, Employee Benefits, Sports, Interviews, Management, Marketing
Education
Fordham University 1998 — 2002
Bachelors, Communications
J.P. Morgan October 2013 - Present
JP Morgan Chase April 2007 - October 2013
JPMorgan Chase & Co. June 2007 - February 2010
Discover Financial Services 2004 - 2006
Skills
Risk Management, Financial Analysis, Financial Risk, Data Analysis, Banking, Finance, Credit, Credit Risk, Portfolio Management, Forecasting, Client Relations, Strategy, Fraud, Financial Modeling, Business Development, Fixed Income, Analytics, Process Improvement, Vendor Management, Sarbanes-Oxley Act, Managerial Finance, Business Analysis, Management, Financial Services, Analysis, Leadership, SAS, Management Consulting, Consulting, Operational Risk..., Risk Strategy, Credit Risk Management, Financial Reporting, Fraud Prevention, Fraud Analytics, Model Building, Risk Analysis, Strategic Consulting, Process Consulting, Business Analytics, Predictive Analytics, Data Analytics, Marketing Analytics, Change Management, Fraud Detection, Fraud Investigations, Reporting & Analysis, Partnerships, Business Networking, Global Client Management
Education
Franklin University 2005 — 2007
Master of Business Administration (M.B.A.), Investments and Securities
Michigan State University 1996 — 2001
Interdisplinary Studies, Pre-Law Studies
Discover Financial Services Account SpecialistArmstrongApril 2001 - May 2003
Education
Franklin University 2004 — 2006
MBA, Focus in Finance
Discover Financial Services May 1992 - Present
Skills
Call Centers, Business Analysis, Help Desk Support, Vendor Management, Visio, IT Management, Process Improvement
Education
Franklin University
Bachelor of Science (B.S.), Accounting
Discover Financial Services 2010 - Present
Discover Financial Services January 2008 - November 2010
Discover Financial Services August 2002 - January 2008
OSI Education Services January 2001 - January 2002
OSI Education Services January 1999 - January 2001
Skills
Management, Training, Troubleshooting, Strategy, Process Engineering, System Administration, Policy Analysis, Process Improvement, Risk Management, Analytics, Data Warehousing, Business Analysis, Database Administration, Credit Cards, Data Analysis, Information Technology, Project Management, Statistical Modeling, Team Leadership, Banking
Education
Franklin University 2011 — 2013
B.S., Information Technology
Devry University 2008 — 2010
Bachelor of Science, Computer Information Systems
Centennial College of Applied Arts 1987 — 1989
Diploma, Correctional Services Work
Allstate Insurance Company July 2012 - Present
Discover Financial Services 2011 - 2012
AAA Allied Group 2005 - 2011
The Ohio Society of CPAs 1999 - 2004
Calfee, Halter & Griswold LLP 1999 - 1999
The Ohio General Assembly 1996 - 1999
Ohio Legislative Service Commission 1994 - 1995
Skills
Marketing, Direct Marketing, Marketing Strategy, Account Management, Marketing Communications, Sales, Social Media Marketing, Strategic Planning, Email Marketing, Event Planning, Advertising, Customer Service, Public Relations, Social Media, Leadership, Sales Management, Digital Marketing, Event Management, Management, CRM
Education
Xavier University 1990 — 1994
BA, Communications & Public Relations
Franklin University
Master of Business Administration (MBA), Business Administration and Management, General
Discover Financial Services May 1988 - May 2011
Discover Financial Services May 1988 - May 2011
Skills
Credit Cards, Financial Services, Fraud, Payments, Relationship Management, Financial Risk, Risk Management, Business Analysis, Project Management, Analytics, Analysis, Vendor Management, Portfolio Management, Operations Management
Education
Franklin University 2010 — 2011
Associates, Business Administration
Columbus State Community College
Associate of Applied Science Degree, Completed Business Management Technology - Human Resources Management
Advantage Sales & Marketing January 2012 - Present
ADVANTAGE SALES AND MARKETING June 2010 - Present
U.S. SMOKELESS TOBACCO BRANDS 2003 - 2009
WORTHINGTON STEEL 1999 - 2003
DISCOVER FINANCIAL SERVICES 2000 - 2001
Grand Rapids Rampage Arena Football League 1999 - 2000
University Of Michigan, 1997 - 1999
World Football League Rhein Fire 1996 - 1997
New England Patriots 1994 - 1995
Skills
Leadership, Sales, Management, Customer Service, Team Building, New Business Development
Education
University of Michigan 1989 — 1993
Bachelor of Arts, Kinesiology
Franklin University
Bachelor of Arts, Business Administration
Discover Financial Services March 2000 - Present
Discover Financial Services November 1992 - March 2000
Skills
HR Policies, Workforce Planning, Succession Planning, Compensation, Benefits Administration, Deferred Compensation, Employee Relations, Talent Management, Talent Acquisition, Human Resources, Labor Relations, Leadership, Employee Benefits, Strategic Planning, Recruiting, Personnel Management, Performance Management, Onboarding, Policy, Management, Training, Cross-functional Team...
Education
Franklin University
B.S., Human Resources Management
Discover Financial Services January 2003 - Present
Discover April 1998 - December 2002
Education
Franklin University 1985 — 1986
Business
JPMorgan Chase & Co. May 2015 - Present
JPMorgan Chase & Co. November 2013 - May 2015
Discover Financial Services November 2012 - November 2013
Discover Financial Services June 2011 - November 2012
Discover Financial Services October 2009 - June 2011
FacilitySource January 2006 - June 2008
Skills
Process Optimization, Business Process..., Business Process..., Data Quality, Data Analysis, Data Mining, Data Collection, Predictive Analytics, Analytics, Reporting & Analysis, Scorecard Management, Business Objects, Trend Analysis, SQL, Cognos, Microsoft Excel, Teradata, Microsoft SQL Server, Oracle, PeopleSoft, Kronos, Leadership, Avaya, Aspect, Sybase, IT Risk Management, IT Project Lifecycle, SDLC, Application Support..., Application Lifecycle..., Workforce Management, Workforce Planning, Operations Management, Performance Management, Business Strategy, Coaching, Team Building, Project Management, Collaboration Solutions, Strategic Planning, Strategy Implementation, Public Speaking, Board of Directors, Higher Education..., Non-profit Leadership, Operational Risk..., Collections Management, Program Management, IT Controls, Quality Control
Education
Otterbein College
Bachelor of Arts (BA)
Franklin University
Master of Business Administration (MBA)
PULSE June 2015 - Present
Discover Financial Services January 2014 - June 2015
Discover Financial Services January 2011 - January 2014
Discover Financial Services April 2008 - December 2010
Skills
Credit Cards, Business Analysis, Risk Management, Payments, Vendor Management, Banking, Debit Cards, Analytics, Electronic Payments, Credit, Payment Card Processing, SQL, Visio, SDLC, Requirements Analysis, Software Project..., Program Management, Requirements Gathering, Relationship Management, Business Requirements, Financial Services, Payment Systems, PMO
Education
Franklin University
Bachelor of Science, Business Administration, Human Resources Management
Franklin University
Associate of Science, Business Administration
UC Synergetic May 2013 - Present
Vertical Solutions August 2011 - April 2013
Ultra Clean Blinds and More January 2011 - August 2011
CAM Services September 2008 - November 2008
Delta Global Services June 2008 - September 2008
Discover Financial Services December 2006 - March 2008
CBI Security April 2006 - December 2006
Lifetime Products June 2004 - January 2005
Skills
Bilingual-English/Spanis..., Production, Quality Control, ISO, 5S, Microscopes, Fisnar robot, Chemical Handling, PPE
Education
Front Range Community College 2011 — 2015
Associate of Science (A.S.), Multimedia Graphic Design
Northridge High School 2000 — 2003
High school diploma, general, 3.2
Ohio Department of Job and Family Services December 2011 - Present
Ohio Department of Medicaid July 2013 - December 2013
Ohio Department of Job & Family Services January 2010 - December 2011
Ohio Department of Job and Family Services March 2007 - June 2009
Western & Southern Financial Group, AIG American General July 2005 - April 2008
Discover Financial Services August 1991 - July 2002
Skills
Fraud Detection, Life & Health Insurance..., IRAs, Cross-functional Team..., Recruiting
Education
Franklin University 1997 — 2002
MASTERS, BUSINESS ADMINISTRATION
Otterbein College
BACHELOR OF ARTS, PSYCHOLOGY
Franklin County September 2006 - Present
Battelle September 2004 - September 2006
COSI - Center of Science and Industry August 2000 - September 2004
Mine Technology March 1999 - August 2000
The Ohio Society of CPAs March 1997 - April 1999
Discover Financial Services 1986 - 1997
Skills
Account Reconciliation, Financial Reporting, Accounting, Auditing
Education
Franklin University 2006 — 2008
Bachelors, Accounting
BMW Financial Services August 2015 - Present
Discover Financial Services May 2013 - August 2015
Macy's 2015 - 2015
Macy's 2015 - 2015
Discover Financial Services February 2012 - May 2013
Discover Financial Services February 2012 - May 2013
Discover Financial Services June 2011 - February 2012
Discover Financial Services June 2011 - February 2012
Discover Financial Services May 2003 - June 2011
Skills
Credit Cards, Call Center, Analytics, Customer Service, Management, Auditing, Risk Management, Banking, Financial Services, Credit, Analysis, Process Improvement, Finance, Customer Experience, Vendor Management, Credit Risk, Business Analysis, Financial Analysis, Relationship Management, Financial Risk, Call Centers, Workforce Management
Education
Franklin University 2004 — 2005
Master of Business Administration, Leadership
Franklin University 2003 — 2005
MBA, Leadership
Discover Financial Services 2000 - Present
Skills
Adobe Photoshop, Adobe Illustrator, Internal Communications, Microsoft Office, Event planning, Public Relations, Employee Relations, Event Planning, Illustrator, Photoshop, Marketing Communications, Marketing, Social Media, Newsletters, Social Media Marketing, Call Centers
Education
Franklin University 2008 — 2011
Bachelor of Science, Marketing
Independent Contractor July 2007 - September 2010
Discover Financial Services January 2002 - July 2007
Education
Fort Hays State University 1993 — 1997
BBA, Finance & Economics
JPMorgan Chase September 2011 - Present
Discover Financial Services February 2008 - January 2011
Discover Financial Services January 1998 - January 2008
Discover Financial Services January 1996 - January 1998
Discover Financial Services January 1990 - January 1996
Education
Bowling Green State University Bowling
Bachelor of Science, Business Administration and Marketing
Franklin University
The Ohio State University
Discover Financial Services
Skills
Unix Shell Scripting, Perl Script, JavaScript, Core Java, C++, Visual C++, Unix Operating Systems, Python
Education
Northwestern University 2006 — 2007
Master's degree, Computer and Information Sciences, General
Franklin University 2001 — 2003
Bachelor's degree, Management Information Systems, General
Discover Financial Services August 2000 - Present
Education
Franklin University
Morgan Stanley Smith Barney January 2005 - Present
Discover Financial Services August 2003 - December 2005
Education
Franklin University 2015 — 2018
Bachelor of Science (B.S.), Computer Science
Cardinal Health December 2011 - Present
Realogy November 2008 - December 2011
Discover Financial Services September 2005 - November 2008
Skills
Technical Support, Windows 7, Virtualization, Disaster Recovery, VMware ESX, Windows Server, Windows, Active Directory, VMware, Citrix, Servers, Troubleshooting, System Deployment
Education
Franklin University 2011 — 2013
Centric Consulting February 2011 - Present
Mirifex July 2010 - January 2011
Centric Consulting May 2010 - July 2010
Centric Consulting March 2007 - November 2009
Centric Consulting September 2005 - August 2006
Covansys 2000 - 2001
Advanced Programming Resources, Inc. 1999 - 2000
Advanced Programming Resources, Inc. 1998 - 1999
Discover Financial Services 1987 - 1998
Skills
Automated Software..., Software Testing Life..., Test Automation, Test Planning, Test Management, Test Cases, System Testing, Manual Testing, Regression Testing, User Acceptance Testing, Quality Assurance, Quality Management, Quality Center, Software Quality...
Education
Franklin University
North Central Technical College
Weltman, Weinberg & Reis September 2003 - Present
Discover Financial Services October 1989 - August 2003
Education
Franklin University
The Ohio State University September 2014 - Present
Discover Financial Services October 2013 - September 2014
Huntington National Bank May 2010 - October 2013
Skills
JavaScript, jQuery, Microsoft SQL Server, MySQL, ColdFusion, Joomla, PHP, Datastage, HTML, CSS, Oracle, Access, PL/SQL, Crystal Reports
Education
Franklin University 2000 — 2004
Master of Science (M.S.), Computer Science
University of Puerto Rico-Bayamon 1989 — 1991
Bachelor of Science (B.S.), Computer Science
Discover Financial Services December 2013 - Present
Skills
Credit Cards, Credit, Banking, Financial Services, Payments, Credit Risk, Cash Management, Credit Analysis
Education
Franklin University 2010 — 2016
Bachelor's degree, Business Administration
Xerox July 2006 - Present
Discover Financial Services February 1994 - July 2006
State Auto Insurance August 1986 - November 1993
Skills
Customer Service, Call Centers, Training, Property & Casualty..., Insurance, Business Analysis
Education
Ohio Dominican University 1994 — 1996
Teaching Certificate, Social Sciences
Franklin University 1982 — 1986
Business Mgt/HRM
Thirty-One Gifts July 2015 - Present
Thirty-One Gifts July 2011 - Present
Discover Financial Services September 2005 - June 2011
Discover Financial Services August 2004 - September 2005
Discover Financial Services September 2001 - August 2004
Discover Financial Services September 2000 - September 2001
Discover Financial Services September 1999 - September 2000
Discover Financial Services January 1997 - September 1999
Skills
Spreadsheets, Lotus Notes, Customer Service, Microsoft Excel, Administrative..., Time Management, Office Administration, Outlook
Education
Franklin University
Bachelor of Business Administration (BBA), Business Administration and Management, General
Keller Graduate School of Management of DeVry University
Master of Business Administration (MBA)
Scott & White Healthcare February 2014 - Present
SCOTT AND WHITE HOSPITAL July 2013 - Present
Scott & White Healthcare 2013 - 2014
volunteer services representative February 2012 - February 2013
Dish Network September 2010 - September 2011
Discover Financial Services September 2005 - July 2010
Affinion Group April 2004 - August 2005
Education
Franklin University
bachelor of science, Healthcare Management; Health Information Systems Management; management information systems
Nationwide Financial October 2013 - Present
Discover Financial Services February 2012 - February 2013
Education
Franklin University 2014 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General