DST Customer Communications
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DST Customer Communications Employees
State Street August 2014 - Present
Convergent Dental September 2013 - August 2014
Fiserv November 2007 - May 2013
DST Customer Communications August 2002 - November 2007
Lycos March 2000 - August 2002
DST Customer Communications January 1996 - March 2000
DST Customer Communications March 1993 - January 1996
Skills
Customer Relations, Strategic Planning, Business Strategy, Contract Negotiation, Budgeting, Executive Management, Program Management, Team Building, Strategy, Salesforce.com, Risk Management, Business Development, Product Management, Sales Operations, CRM, Budgets, Cross-functional Team..., Process Improvement, Sales Management, Project Management, Customer Service, Vendor Management, New Business Development, Solution Selling, Management, Account Management, Sales Process, Training, Outsourcing, Leadership, Professional Services, Marketing Strategy, Customer Satisfaction, Strategic Partnerships, Sales, Business Analysis, Start-ups, Product Marketing, Selling, Competitive Analysis
Education
Norwich University
Bachelor of Science in Business Administration/Psychology minor
Nomi March 2015 - Present
DST Customer Communications January 2013 - March 2015
DST Customer Communications August 2011 - January 2013
Tiffany & Co. July 2011 - December 2011
Skills
Sales, Account Management, Customer Service, Social Media, Marketing, New Business Development, Project Management, Product Development, Technical Support, Social Media Marketing, Social Networking, Salesforce.com
Education
University of Kansas 2007 — 2011
DST Customer Communications 2012 - Present
DST Customer Communications 2005 - 2012
DST Customer Communications 2004 - 2005
Skills
Finance, Process Improvement, Variance Analysis, PeopleSoft, Financial Reporting, Business Analysis, Financial Analysis, Forecasting, Accounting, Analysis, Revenue Recognition, Auditing, Sarbanes-Oxley Act, Reporting, Financial Accounting, Cost Accounting, Team Building, Leadership
Education
University of Missouri-Columbia 1995 — 2001
Masters of Accountancy, Accounting
CVS Health March 2015 - Present
New Balance August 2014 - March 2015
Puma Group April 2014 - February 2015
Ebben Zall Group April 2014 - July 2014
Puma January 2014 - April 2014
DST Customer Communications December 2012 - November 2013
Hearts On Fire July 2012 - September 2012
Direxxis, Inc. May 2012 - July 2012
Dana-Farber Cancer Institute July 2011 - December 2011
Rue La La July 2010 - January 2011
Skills
Adobe Creative Suite, Graphic Design, Illustrator, InDesign, Photoshop, After Effects, Dreamweaver, Premiere, FontLab, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Silk Screening, Maya, Modo, XHTML, CSS, Photography, Sitecore, WordPress, Typography, Book Design, Bookbinding, Screen Printing, Art, Layout
Education
Burren College of Art
Study Abroad, Art & Design
Northeastern University
Bachelor of Fine Arts (BFA), Graphic Design
DST Customer Communications September 2015 - Present
Missouri State University January 2014 - December 2014
Associated Wholesale Grocers June 2013 - December 2013
Apple January 2012 - January 2013
Skills
Social Media, Customer Service, Public Speaking, Research, Project Management, Marketing Communications, Internal Communications, Microsoft Excel, PowerPoint, Computer Software..., Technical Communication, Microsoft Office, Time Management, Event Planning, Microsoft Word, Social Networking, Leadership, Facebook, Social Media Marketing, Sales, Teamwork, Marketing, Team Leadership
Education
Missouri State University 2013 — 2014
Master of Business Administration (M.B.A.), Emphases in Marketing & Management
Missouri State University 2010 — 2014
Bachelor of Science (B.S.), Logistics and Supply Chain Management
DST Retirement Solutions January 2015 - Present
DST Retirement Solutions June 2014 - Present
DST Customer Communications May 2011 - June 2014
Newkirk November 1993 - May 2011
Skills
SDLC, Requirements Analysis, Software Development, Business Analysis, Software Project..., Requirements Gathering, Agile Methodologies, Process Improvement, Project Management, SQL, Integration
Education
SUNY Albany
Capital Fulfillment Group November 2010 - Present
DST Customer Communications September 2001 - Present
Skills
CRM, Project Management, Vendor Management, Process Improvement, Program Management, Account Management, Salesforce.com, Team Building, Customer Service, Social Media, Product Management, Budgets, Management
Education
Suffolk University 1978 — 1980
n/a, Political Science and Government
Suffolk University 1978 — 1980
Bachelor of Arts (B.A.), Political Science and Government
DST Customer Communications June 2015 - Present
McKesson April 1999 - March 2015
DSS Consulting June 2012 - October 2013
SGS January 2012 - June 2012
McKesson Provider Technologies March 2006 - January 2012
McKesson Provider Technologies August 2004 - March 2006
Skills
Red Hat Linux, Servers, Unix, HP-UX, AIX, Troubleshooting, Operating Systems, RedHat, SAN, Disaster Recovery, System Administration, VMware, Windows Server, HP, CentOS, Unix Shell Scripting, Active Directory, vSphere, Solaris, Linux System..., Shell Scripting, Software Documentation, Project Management, Virtualization, Hardware, RHEL, IBM AIX, AIX Administration, Windows 7, Windows XP Pro, Document Management, Communication Skills, Netbackup, Acronis, eDirectory, Training, VMware vSphere, Apple, Customer Service, TSM Administration, Knowledge Management, SLES, DCUCI, Cloud Computing
Education
American River College 1992 — 1993
General Education
DST Customer Communications November 2014 - Present
Boston Financial Data Services February 2005 - October 2014
DST Systems March 2000 - February 2005
BISYS Fund Services March 1997 - December 1999
Vanguard September 1990 - March 1997
Skills
Transfer Agency, Mutual Funds, Relationship Management, Process Improvement, Business Analysis, Fund Accounting, CRM, Leadership, Business Development, Financial Services, Management, Operations Management, Alternative Investments
Education
Wilmington University 1988 — 1990
MBA, Business
Mount St. Mary's University 1980 — 1984
MS, Business and Finance
CDPHP June 2015 - Present
DST Customer Communications May 2006 - June 2015
Skills
Project Management, Analysis, Strategic Planning, Editing, Microsoft Office, Social Media, Social Networking, Event Planning, Creative Writing, Fundraising, Client Relations Skills, Nonprofits, Volunteer Management, Blogging, Process Improvement, Public Speaking, Microsoft Excel, Requirements Gathering, Requirements Analysis, Non-profit Volunteer, Data Analysis, Newsletters, Blogger, Proofreading, Technical Writing, Microsoft Word, Project Planning, Project Coordination, Client Training, Volunteer Recruiting, Agile Methodologies, Software Quality..., JIRA
Education
Green Mountain College 1994 — 1998
Bachelor of Arts In English, Journalism
Keypath Education - formerly PlattForm November 2010 - Present
DST Systems 2004 - 2010
DST Customer Communications 2002 - 2004
Skills
Interactive Marketing, Media Buying, Media Planning, Lead Generation, Direct Response, Online Advertising, Online Lead Generation, Advertising, Mobile Marketing, Email Marketing, Direct Marketing, PPC, Affiliate Marketing, SEM, Integrated Marketing, Direct Mail, Google Analytics, Digital Marketing, Google Adwords, SEO, Web Analytics, Advertising Sales, Online Marketing, Search Advertising, Conversion Optimization, Digital Strategy, CPL, Digital Media, Social Media Marketing, Display Advertising, Web Marketing, Social Media Measurement, Facebook
Education
Texas Christian University 1994 — 2000
bachelors, business management
DST Customer Communications May 2015 - Present
The Freecycle Network October 2014 - Present
DST Customer Communications November 2012 - May 2015
DST Output October 2007 - November 2012
City of New Britain 2004 - 2006
TJX 2003 - 2006
Skills
Leadership Development, Conflict Resolution, Recruiting, Team Management, Consulting, Sales, Customer Retention, Business Process..., New Business Development, Staff Development, Human Resources, Time Management, Program Management, Talent Acquisition, Analysis, Testing, Troubleshooting, Quality Assurance, Project Planning, Employee Training, Supervisory Skills, Integration, Requirements Analysis, Business Analysis, Inventory Management, System Administration, Public Speaking, Microsoft Office, Windows, Computer Hardware, Access, New Hire Orientations, Outlook
Education
Manchester Community College
A.S., Business Administration
Buckley High School
UnitedHealth Group 2015 - Present
UnitedHealth Group 2012 - 2015
Sefas Innovation 2011 - 2011
DST Customer Communications 2001 - 2011
Quad/Graphics 1999 - 2001
Quad/Graphics 1998 - 1999
Skills
Print Management, Variable Data Printing, Direct Mail, Document Management, Solution Selling, Digital Printing, Process Improvement, Project Management, Leadership, Managed Print Services, Account Management, Business Process..., CRM
Education
Central Connecticut State University 2007 — 2007
Lean and Six Sigma Quality Certification
Central Connecticut State University 2002 — 2006
MS Technology Management
Rhode Island College 1993 — 1998
BS I.T. Graphic Communications
DST Customer Communications January 1999 - Present
Skills
PMP, DB2, Software Documentation, Customer Satisfaction, Training, SDLC, Project Management, Mainframe, Software Project..., Change Management, Cross-functional Team..., Business Process..., Software Development, Analysis, Business Analysis, Requirements Analysis, Product Management, Program Management, Vendor Management, SQL, Business Requirements, Leadership, Quality Assurance, Team Leadership, Unix, JCL, COBOL, Troubleshooting, Testing, Visio, Microsoft Office, Requirements Gathering, Customer Service, Call Centers, Microsoft Excel, Team Building, Agile Methodologies, Account Management, Process Improvement, Integration, Windows, MS Project, Strategic Planning, Management, CRM, System Administration, Access, Business Intelligence, IT Management, SharePoint
Education
Johnson County Community College
University of Missouri-Kansas City
DST Customer Communications August 2012 - Present
Braintree Public Schools - Continuing Education 2012 - 2013
Webster Bank 2009 - 2010
South Coastal Bank 2006 - 2009
America Best Mortgage 2004 - 2006
Skills
Account Management, Marketing, Customer Service..., Project Management, Vendor Management, CRM, Process Improvement, Sales Force, Baking, Restaurant Management, Loan Processing, Teller Operations
Education
Johnson & Wales University
DST Customer Communications August 2011 - Present
Aviva Life Insurance Company September 2004 - March 2009
ECCH at Babson LTD January 2001 - January 2004
Skills
Outlook, Management, Strategic Planning, Marketing, Customer Service, Training, Market Research, Microsoft Office, Microsoft Excel, PowerPoint, Budgets, Sales, Marketing Strategy, Editing, Account Management, Salesforce.com
Education
Curry College 2012 — 2014
Master of Business Administration (M.B.A.)
University of Massachusetts Boston 1998 — 2000
Bachelor of Science Degree, Graduated, Psychology
Northeastern University
paralegal certificate
DST Customer Communications January 2014 - Present
DST Output April 2011 - Present
DST Output February 2008 - March 2011
First American CoreLogic September 2004 - February 2008
Skills
ITIL, IT Service Management, Unix, IT Management, Security, System Administration, Process Improvement, Troubleshooting, SDLC, Disaster Recovery, Requirements Analysis, Visio
Education
California State University-Chico 2003 — 2004
Computer Science
University of Pittsburgh 1994 — 1998
Bachelor's of Science, Information Science
Loyola University of Chicago 1989 — 1992
DST Customer Communications February 2015 - Present
DST Output April 2005 - January 2015
Rapid Solutions Group June 2004 - April 2005
Standard Register December 2002 - June 2004
Moore Corporation - BCS June 1981 - December 2002
Skills
Print Management, Variable Data Printing, Account Management, Digital Printing, Print On Demand, Direct Mail, Solution Selling, New Business Development, Sales, B2B, Direct Marketing, Sales Management, Offset Printing, Strategic Planning, Pre-press, Multi-channel Marketing, Labels, Wide Format Printing, Trade Shows
Education
California State University-Northridge 1977 — 1981
Bachelor of Science (BS), Business Administration
DST Customer Communications January 2015 - Present
DST Customer Communications September 2014 - December 2014
DST Output January 2010 - January 2012
Education
Rockhurst University 2008 — 2010
MBA, Finance
Missouri State University
MedTouch August 2015 - Present
DST Customer Communications April 2011 - August 2015
Seven45 Studios September 2010 - November 2010
Blue Fang Games June 2009 - August 2009
RoboTech Center March 2006 - August 2008
GameStop September 2007 - April 2008
Skills
Dreamweaver, Photoshop, Flash, Maya, Zbrush, After Effects, Animation, HTML, XHTML, Illustrator, Web Design, JavaScript, ActionScript, Microsoft Office, CSS, jQuery, Game Design, Web Development, User Interface Design
Education
Champlain College 2006 — 2010
Bachelors, Electronic Game and Interactive Development: Art and Animation
DST Customer Communications September 2015 - Present
DST Output June 2015 - September 2015
The Home Depot March 2014 - August 2015
The Home Depot May 2012 - March 2014
Intel Corporation June 2013 - July 2013
FIRST Team 2073 September 2008 - May 2010
Skills
Spanish-speaking, Soldering, Java, Microsoft Word, Microsoft Excel, Troubleshooting, Windows 7, Time Management, C, Research, PowerPoint, Linux, Microsoft Office
Education
California State University-Sacramento 2010 — 2016
Bachelor's Degree, Computer Engineering, 3.003
Financial Media Exchange LLC December 2014 - Present
Boston Financial Data Services January 2008 - November 2014
DST Customer Communications August 2007 - January 2008
ADP May 1997 - August 2007
Management Information Services (MIS) January 1991 - May 1997
Fidelity Investments January 1987 - November 1991
Skills
Mergers & Acquisitions, Relationship Management, Risk Management, Vendor Management, Mutual Funds, New Business Development, Team Building, Financial Services, Business Analysis, Call Center, CRM, Process Improvement, Investments, Series 63, Operations Management, Change Management, Strategic Planning, Management, SDLC, Business Process..., Cross-functional Team..., Account Management, Quality Assurance, Project Management, Leadership, Securities, Team Leadership, Outsourcing, Visio, Call Centers, Client Services, Product Management, Analysis, Requirements Analysis, Program Management, Customer Service, Back Office, Strategy, Business Development, Executive Management, Asset Management, Sales
Education
University of Massachusetts Boston 1978 — 1982
Bachelor of Science (B.S.), Business Administration, Financial Management
Weymouth North High School 1975 — 1978
DST Customer Communications July 2015 - Present
Alpha Research & Technology, Inc. January 2012 - June 2015
ADCS, LLC May 2008 - September 2009
US Navy July 2003 - July 2007
Skills
Security Clearance, DoD, Electronic Warfare, Navy, Radar, Test Driven Development, Testing, Military Experience, Troubleshooting, Computer Security, Military, Microsoft Office, Soldering, Engineering Management, Security, Microcontrollers, Python, Django, Agile & Waterfall..., HTML, SQL, Debian/Ubuntu, Linux Server, Ruby on Rails, Unix Operating Systems, Java, Visual Basic, Electronics Repair, Open Source Software, Earned Value Management, Test Equipment, Information Assurance, Process Automation, Problem Solving, Telecommunications, Due Diligence, Pixel Art, C/C++ STL, Procedures Documentation, Agile Testing, Systems Engineering, Engineering, Electronics, C4ISR, Multimeter, SIGINT, Leadership, RHOMBUS, favicon
Education
CSU Sacramento 2011 — 2015
Bachelor of Science (B.S.), Computer Engineering
Mesa Verde High School 1998 — 2002
High School Diploma, GE
Black & Veatch August 2015 - Present
HCA MidAmerica Division April 2015 - August 2015
HYLA Mobile - Extending the Life Cycle of Mobile Devices February 2014 - March 2015
DST Customer Communications December 2004 - February 2014
Todays Office Professionals October 1999 - July 2004
Skills
Employee Relations, Human Resources, Recruiting, Performance Management, Training, Talent Management, PeopleSoft, Talent Acquisition, Management, Workforce Planning, FMLA, Succession Planning, College Recruiting, Temporary Placement, Employee Engagement, Applicant Tracking..., HR Policies, Personnel Management, Workers Compensation, HRIS, Deferred Compensation, Career Development, Human Resource..., Technical Recruiting, Labor Relations, Hiring, Employee Training, Social Media Marketing, BrassRing, Training Facilitation, Employment Law, Workday, Contract Recruitment, Compensation & Benefit
Education
Webster University
MA, Human Resources Management
Ottawa University
BA, Human Resources
DST Customer Communications March 2001 - Present
Education
California Lutheran University 1983 — 1987
Bachelor's degree
DST Systems August 2015 - Present
DST Asset Management Solutions January 2013 - Present
DST Retirement Solutions April 2011 - January 2013
DST Systems October 1999 - April 2011
DST Customer Communications April 1992 - October 1999
DST Systems December 1987 - April 1992
Skills
Business Analysis
Education
Iowa State University 1983 — 1987
Bachelor of Business Administration (BBA), Marketing, Undergraduate
UMB Bank January 2015 - Present
Pioneer Services July 2013 - November 2014
DST Customer Communications November 2007 - July 2013
Cerner Corporation November 2006 - November 2007
Federal Reserve Bank of Kansas City May 2000 - November 2006
Skills
Philanthropy, Financial Reporting, Budget Forecasts, Economics, Financial Modeling, Accounts Receivable, Accounts Payable, Corporate Finance, Strategic Leadership, Analytics, Volunteering, Management, Financial Analysis, Strategic Planning, Accounting, Business Analysis, Finance, Leadership, Financial Planning, Risk Management, Process Improvement, Budgets, Financial Services, Team Building
Education
University of Missouri-Kansas City 2004 — 2007
Doctor of Philosophy (Ph.D.), Economics
University of Missouri-Kansas City 2001 — 2004
Master's Degree, Economics
Missouri Western State University 1998 — 2000
Bachelor's Degree, Business Administration and Management and Finance
DST Customer Communications December 2014 - Present
USDA August 2014 - December 2014
LCC August 2013 - August 2014
The Kansas City Southern Railway Company May 2013 - July 2013
HNTB December 2012 - May 2013
USDA April 2012 - December 2012
Ericsson March 2011 - March 2012
Sprint October 2007 - March 2011
Sprint October 2004 - October 2007
Sprint June 2003 - October 2004
Skills
OSPF, Switches, Network Engineering, Cisco Technologies, Routers, BGP, MPBGP, ISIS, IP, Troubleshooting, EIGRP, WAN, Ethernet, Network Administration, RIP, VLAN, Riverbed, Checkpoint, Cisco Nexus, Fortinet, Cisco Wireless, Technical Writing, Consulting, Data Center, Virtualization, TCP/IP, MPLS, Cisco Routers, LAN-WAN, Wireless, Cisco IOS, Networking, CCNA, Technical Support
Education
University of Missouri-Kansas City 1989 — 1990
Master, Music
Baker University 1979 — 1984
Bachelor, Music Education
DST Customer Communications July 2014 - Present
House Of Ruth Maryland January 2012 - Present
DST Systems May 2011 - December 2014
Finix Business Strategies, LLC August 2009 - May 2011
Legg Mason Technology Services, Inc. March 2007 - May 2009
Legg Mason Technology Services, Inc. October 2005 - February 2007
Legg Mason July 1999 - September 2005
Legg Mason March 1994 - June 1999
Legg Mason August 1989 - February 1994
Skills
Financial Services, Mutual Funds, Portfolio Management, Strategy, Asset Managment, Project Management, Mergers & Acquisitions, Asset Management, Vendor Management, IT Strategy, CRM, Business Strategy, Relationship Management, Trading, Finance, Management, Consulting, Risk Management, Corporate Development, Financial Analysis, Investments, Wealth Management, Investment Management, Program Management, Executive Management, Mergers, Series 7, Capital Markets, Securities, Strategic Planning, Business Planning, Back Office, Management Consulting, Integration, Banking, Fixed Income, Retirement Planning, Business Development, Due Diligence, Trading Systems, Brokerage, Operations Management, Operational Efficiency, Securities Lending, Talent Management, Talent Acquisition, Expense Management, Professional Services, Start-ups, Acquisition Integration
Education
Greater Baltimore Committee LEADERship Class of 2015 2015 — 2015
Loyola University Maryland
DST Customer Communications May 2013 - Present
Newkirk - A DST Company May 1998 - May 2013
Xerox January 1984 - May 1998
Skills
People Skills, Systems, Employee Benefits, Marketing, Strategic Planning, Sales, Marketing Communications, Sales Process, Team Building, Marketing Strategy, Budgets, Competitive Analysis, Insurance, Email Marketing, CRM, Process Improvement, Product Development, Sales Management, Direct Marketing, Management, HIPAA, Market Research, Manage Client..., Team-oriented, Business Analysis, Health Insurance, Healthcare Industry, Sales Operations, Direct Sales, New Business Development, Business Process...
Education
State University of New York at Albany 1986 — 1990
MBA, Finance
State University of New York College at Plattsburgh 1979 — 1983
BS, Economics and Business - Minor Art History
Gilboa Conesville
Regents Diploma
DST Customer Communications September 2015 - Present
DST Output February 2015 - Present
DST Output May 1996 - Present
Microdynamics Group January 1993 - April 1996
Ameritech Cellular September 1982 - September 1993
Skills
Strategy, Solution Selling, Account Management, Strategic Planning, Cross-functional Team..., Product Management, Cloud Computing, Management, Product Marketing, Call Center, Sales Management, CRM, B2B, Customer Satisfaction, Business Development, Team Leadership, New Business Development, Team Building, Process Improvement, Program Management, SaaS, Strategic Partnerships, Selling, Contract Negotiation, Sales, Leadership, Vendor Management, Salesforce.com, Change Management, Sales Process, Integration, Professional Services, Project Management, Operations Management, Business Analysis, Business Process..., Start-ups, Outsourcing, Direct Sales, Lead Generation, Product Development, Executive Management, Forecasting, Telecommunications, Sales Operations, P&L Management, Key Account Management, Business Intelligence, Enterprise Software, Competitive Analysis
Education
Quinlan School of Business, Loyola University Chicago 1981 — 1983
MBA, Business
Augustana College 1976 — 1980
BA, Business, Accounting, Economics
DST Customer Communications June 2014 - Present
DST Output December 2009 - May 2014
DST Output September 1999 - November 2009
Skills
Account Management, Vendor Management, Sales Management, Process Improvement, New Business Development, Strategic Planning, Sales Process, CRM, Management, Salesforce.com, Product Management, Cross-functional Team..., Business Development, Negotiation, Business Strategy, Team Leadership, Selling, Solution Selling, Contract Negotiation, Team Building, Operations Management, Customer Satisfaction, Leadership, Business Analysis, Marketing, Strategic Partnerships, Executive Management, Key Account Management, Product Development, Call Centers, Change Management, Sales Operations, Sales, Outsourcing, B2B, SaaS, Business Process..., Forecasting, P&L Management, Cold Calling, Telecommunications, Direct Marketing, Marketing Strategy, E-commerce, Start-ups, Strategy, Lead Generation, Business Planning, Pricing, Training
Education
Northwestern University 1997 — 1997
Executive Management
Washington University in St. Louis - Olin Business School 1993 — 1995
MBA, Business
University of Nebraska at Omaha 1976 — 1980
Bachelor of Business Administration (BBA), Management / Marketing
DST Customer Communications July 2015 - Present
DST Customer Communications June 2015 - July 2015
Arizona State University May 2014 - April 2015
SocialTagg August 2014 - November 2014
Massively Parallel Technologies October 2013 - December 2013
Skills
Android Development, Android, Mobile Applications, Eclipse, Java, Spring, Hibernate, AngularJS, SQL, PL/SQL, Software Development, C++, C, Core Java, JavaScript, Testing, Oracle, Web Services, SOAP, RESTful WebServices, Linux, Linux Desktop, Databases, Android studio, Github, Assembla, Git, HTML, MySQL, Web Applications, Spring Framework, Java Enterprise Edition, Spring MVC
Education
The Maharaja Sayajirao University of Baroda 2009 — 2013
Bachelor of Engineering (BE), Computer Science, 3.63/4.0
Arizona State University 2013 — 2015
Master of Science (MS), Computer Science, 3.50/4.0
DST Customer Communications June 2012 - Present
Capital Fulfillment Group August 2005 - June 2012
State Street July 2003 - August 2005
Harvard Pilgrim Health Care November 1997 - June 2003
Skills
Visio, B2B, CRM, Project Management, Team Leadership, SQL, CSS, Process Improvement, Strategic Planning, Email Marketing, Microsoft SQL Server, Customer Service, HTML, SharePoint, Operating Systems, Vendor Management, Direct Marketing, Team Building, XML, Business Analysis
Education
Clark University 2000 — 2003
DST Customer Communications April 2015 - Present
DST Customer Communications May 2012 - April 2015
DST Customer Communications June 2006 - May 2012
DST Customer Communications May 2002 - June 2006
DST Customer Communications January 2000 - May 2002
DST Customer Communications August 1998 - January 2000
Skills
Process Improvement, Project Management, Vendor Management, Materials Management, Business Process..., Leadership, Software Documentation, Team Leadership, Six Sigma, Quality Assurance, MS Project, Cross-functional Team..., Continuous Improvement, Change Management, Project Planning, Business Analysis, Team Building, Operations Management, Manufacturing, Integration, Microsoft Office, Lean Manufacturing, Training, Troubleshooting, Program Management, Requirements Analysis, Visio, Strategic Planning, SDLC, Software Project..., PMP, Operational Analysis, Financial Analysis
Education
DeVry University
Bachelors of Science, Business Operations (Manufacturing)
Keller Graduate School of Management
Masters, Project Management
DST Customer Communications February 1996 - Present
DST Output 2007 - 2010
DST Output January 1998 - September 2007
Skills
Vendor Management, Process Improvement, Project Management, Solution Selling, Business Analysis, Account Management, Budgets, New Business Development, Key Account Management, Relationship Management, Business Strategy, Customer Service, Analytics, Analysis, Start-ups, Forecasting, SDLC, Marketing Strategy, Negotiation, Professional Services, Call Centers, Team Building, Integration, SaaS, Business Process, Sales Operations, Requirements Analysis, Operations Management, Product Development, B2B, Customer Satisfaction, Business Intelligence, Product Marketing, Program Management, Contract Negotiation, Sales Management, Training, Strategy, Competitive Analysis, Business Process..., CRM, Cloud Computing, Project Planning, Software Project..., Marketing, Outsourcing, Cross-functional Team..., Product Management, Change Management, Management
Education
Bryant University 1987 — 1991
BA, Marketing
Tolland High School 1983 — 1987
DST Customer Communications January 2012 - Present
The Aspen Group Inc March 2010 - April 2011
Broadridge - MIS February 2006 - December 2008
The Revolution Group June 2004 - December 2005
ATS Mobile Electronics (Authorized Agent For Cingular Wireless) June 2003 - June 2004
CDS - Coyle Detergent Services November 2002 - April 2003
Verizon March 1968 - December 2001
Skills
Applicant Tracking..., Microsoft Office, Customer Service, Mutual Funds, Operations Management, Analysis, Training, Call Centers, Leadership, Management, Financial Services, Project Management, Team Leadership, Accounting, Human Resources, Call Center, Relationship Management, PowerPoint, Outlook, Process Improvement, Sales, New Business Development, Vendor Management, Team Building, Salesforce.com, Microsoft Word, Visio, Microsoft Excel, Customer Satisfaction, Employee Relations, CRM, SharePoint, Time Management, Account Management, Business Development, Business Analysis, Sales Management, Strategic Planning, Budgets, Program Management
Education
Anna Maria College 1996 — 1998
Bachelor, Business Administration
DST Customer Communications September 2014 - Present
DST Output October 2006 - September 2014
DST Customer Communications February 2003 - October 2006
DST Customer Communications August 2000 - February 2003
Tyco International March 1999 - July 2000
Kaman Corporation 1994 - 1999
Skills
Account Management, New Business Development, Sales Management, Strategic Planning, Direct Marketing, Solution Selling, Marketing, Budget, Contract Negotiation, Product Marketing, Project Management, B2B, Outsourcing, Team Leadership, Change Management, Business Development, CRM, Product Development, Marketing Strategy, Management, Leadership, Customer Satisfaction, Customer Service, Vendor Management, Cross-functional Team..., Business Analysis, Budgets, Team Building, Sales, Salesforce.com, Program Management, Product Management, Process Improvement, Business Strategy, Forecasting, Lead Generation, Analysis, Business Process..., Strategy, Competitive Analysis, Start-ups, Sales Process, Selling, Sales Operations, Executive Management, SaaS, Strategic Partnerships, Direct Sales, Pricing, Key Account Management
Education
Rensselaer Polytechnic Institute at Hartford 1999 — 2001
MS, Marketing and Finance
Central Connecticut State University 1987 — 1992
BS, Finance
South Catholic 1983 — 1987
DST Customer Communications October 2009 - Present
Client Services November 2007 - November 2009
Education
University of Massachusetts Dartmouth 1978 — 1982
Education
CCP Global August 2015 - Present
DST Customer Communications June 2012 - August 2015
Shelter Insurance - Matt Monroe Agency April 2010 - May 2012
Executive Benefits Network; Lawrence, KS June 2008 - December 2009
Northwestern Mutual - RPS Financial Network; Overland Park, KS June 2008 - June 2009
2goCash May 2006 - June 2009
DST Customer Communications January 1999 - June 2008
Skills
Leadership, Management, Process Improvement, Strategic Planning, Account Management, Sales, Insurance, Marketing, Team Building, Project Management, Business Development, CRM, Customer Service, Customer Satisfaction, Selling, Forecasting, Finance, Financial Services, Organizational..., Investments, Procurement
Education
Rockhurst University 1993 — 1996
B.A, Political Science
Hutchinson Community College 1992 — 1993
University of Maine 1991 — 1992
DST Customer Communications 2012 - Present
Skills
Notary Public, Proficient in Excel,..., Fulfillment Management, Banking, Consumer Lending, Project Management, Vendor Management, Process Improvement, Strategic Planning
Education
Johnson & Wales University
DST Customer Communications October 2012 - Present
Massasoit Community College 2004 - 2011
Skills
ColdFusion, Flex, SQL Server 2005/2000, AJAX, JavaScript, Microsoft SQL Server, Mobile Applications, Software Development, XML, jQuery, Project Management
Education
Clark University
South Shore VoTech
DST Customer Communications 2004 - Present
DST Customer Communications 2001 - 2004
Harmon Publishing Company 1990 - 2001
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Research, Outlook, Teaching, Strategic Planning, Budgets, Negotiation, Editing, Team Leadership, Project Management
Education
University of Phoenix 2007 — 2010
AA, Business, 3.8
RR Donnelley March 2011 - Present
Bowne May 2010 - March 2011
Bowne October 2008 - April 2010
Rapid Solutions Group January 2008 - October 2008
Rapid Solutions Group December 2003 - December 2007
DST Customer Communications September 2003 - November 2003
DST Customer Communications October 2001 - September 2002
DST Customer Communications June 2000 - October 2001
DST Customer Communications July 1999 - June 2000
Skills
Offset Printing, Relationship Management, Variable Data Printing, Digital Printing, Account Management, Leadership, Visio, Process Improvement, Adobe Acrobat, Print Management, Microsoft Excel, Team Building, Strategic Planning, Direct Marketing, Change Management, Direct Mail, Organizational..., CRM, Print On Demand, QuarkXPress, P&L Management, Customer Service, Operations Management, Vendor Management, PowerPoint, Pre-press, Outlook, Microsoft Office, Executive Management, Database Administration, XP, Budgets, B2B, Forecasting, New Business Development
Education
Eastern Michigan University 1997 — 1999
MBA, International Business, Graduated Top 10% of the Class
Universidad Católica de Santiago de Guayaquil 1989 — 1995
Bachelor of Business Administration (BBA), Marketing, Graduated Top 10% of Class
DST Customer Communications May 2012 - Present
DST Customer Communications August 2006 - May 2012
DST Customer Communications March 2004 - August 2006
DST Customer Communications March 2001 - March 2004
Skills
DB2, SDLC, Agile Methodologies, Software Development, Software Project..., Unix, Integration, Requirements Analysis, SQL, Databases, COBOL, Requirements Gathering, Testing, Visio, Business Analysis, JavaScript, Perl, JCL, NDM, IDCAMS, MVS, DataStage, Syncsort, Endeavor, ESP, TSO, SQL DB2, Compart, Perforce, Putty, BMC BladeLogic, WinSCP
Education
Park University 2001 — 2002
The University of Memphis 1998 — 2000
Dyersburg State Community College 1994 — 1996
DST Customer Communications October 2014 - Present
Skills
Process Improvement, Vendor Management, SDLC, Business Process..., Project Management, Software Project..., Cross-functional Team..., Program Management, Business Analysis, Quality Assurance, Requirements Analysis, Integration, Business Intelligence
Education
Boston University 1996 — 2000
Masters, Business Administration
Boston College 1988 — 1992
Bachelor of Science (B.S.), Marketing/English
RSW Advertising, LLC September 2014 - Present
DST Customer Communications June 2013 - October 2013
Capital Fulfillment Group June 2010 - July 2012
Skills
Photoshop, Digital Photography, Portrait Photography, Photography, Microsoft Office, Adobe Creative Suite, Image Editing, Mac
Education
Academy of Art University 2012 — 2014
DST Systems May 2008 - Present
DST Systems April 2004 - April 2008
DST Customer Communications September 1995 - March 2004
Skills
Business Analysis, Leadership, Project Management, Financial Services, Process Improvement, CRM, Sales, Investments, Vendor Management, Team Leadership, Relationship Management
Education
Rockhurst University 1989 — 1993
Bachelor of Arts (B.A.), Political Science and Government
DST Customer Communications April 1993 - Present
Skills
Management
Education
The University of Kansas 1981 — 1984
Bachelor's Degree, Business Administration, Concentration in Finance and Marketing
DST Customer Communications April 2014 - Present
DST Systems November 1997 - April 2013
Education
Baker University 2009 — 2012
Bachelor's degree, Business Administration and Management, General