ECMC Solutions
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ECMC Solutions Employees
Student Data Warehouse January 2013 - Present
ECMC July 2011 - January 2012
ECMC Solutions April 2010 - July 2011
Horizon Educational Resources March 2006 - April 2010
Redglue July 2004 - March 2006
Skills
Business Intelligence, Call Center, Business Analysis, Software Development, ITIL, Team Leadership, Process Improvement, SQL, Team Building, VMware, Disaster Recovery, Visio, Crystal Reports, Agile Methodologies, Financial Services, Business Alignment, Microsoft SQL Server, Databases, Vendor Management, Agile Project Management, Call Centers, Enterprise Architecture, IT Management, SDLC
Education
Texas Tech University 2003 — 2004
MBA, General Business
Texas Tech University 1999 — 2003
BBA, Management Information Systems
Solutions at ECMC February 2010 - Present
ECMC Solutions September 2006 - February 2010
Skills
Coaching, Team Building, Strategic Planning, Customer Service, Call Center, Team Leadership, Leadership, Budgets, Training, Business Development, Forecasting, Financial Services, Management, Event Planning, Public Speaking, Student Financial Aid, Vendor Management, Process Improvement, Project Management, SaaS, Customer Retention, Solution Selling, Business Strategy, Data Analysis, Staff Development, Call Centers, Higher Education, Innovation, Salesforce.com, Strategy
Education
Texas State University-San Marcos 2003 — 2006
Bachelor of Applied Science (B.A.Sc.)
Just Dogs! Gourmet October 2012 - Present
Thomson Reuters September 2012 - November 2013
ECMC Solutions January 2011 - September 2012
Skills
Student Financial Aid, Leadership, Event Planning, Teaching, Data Entry, Higher Education, Software Documentation, Interviews, Employee Relations, Microsoft Office, Call Center, Data Analysis, Microsoft Excel, Microsoft Word, Team Building, Process Improvement, Public Speaking, Time Management, Coaching, Customer Relations, Relationship Building, Customer Insight, Customer Retention, Call Centers, Customer Service
Education
Drake University
Bachelor's degree, General Studies with an emphasis on Women and Minorities in Business
Hamline University
Masters of Arts in Liberal Studies, Liberal Studies
Wells Fargo October 2012 - Present
ECMC Solutions August 2010 - September 2011
ECMC September 1997 - August 2010
ECMC Center March 2010 - May 2010
Qwest April 1992 - September 1997
Skills
Collections, Customer Service, Communication, Team Leadership, Positive Team Player, Great Motivator, Self-starter, Problem Solving, Dependable Team Player, Call Center, Higher Education
Education
Century College
Associate, Applied Science
Humboldt Sr High
ECMC April 2014 - Present
ECMC October 2013 - April 2014
EMC Publishing, LLC December 2012 - October 2013
ECMC Solutions January 2011 - December 2012
ECMC Solutions January 2011 - December 2011
Deluxe Corporation June 2010 - January 2011
Deluxe Corporation September 2008 - May 2010
Deluxe Corporation March 2008 - May 2010
Wells Fargo Bank 1999 - 2007
Skills
Team Leadership, Training, Sales Management, Call Center, Customer Service, Coaching, Team Building, Management, Leadership, Outlook, Microsoft Office, Sales, Microsoft Excel, Recruiting, Microsoft Word, Teamwork, Marketing, Banking, Account Management, Customer Satisfaction, Customer Experience, Process Improvement, Analysis, Leadership Development, Performance Management, Strategic Planning, Sales Process, Budgets, Sales Operations, New Business Development, Call Centers, Document Review, Legal Research, Legal Writing
Education
Anoka Ramsey Community College 1990 — 1992
Generals
Blaine High School 1987 — 1990
Inver Hills Community College
ECMC Solutions December 2005 - Present
Texas Gauranteed Student Loan Corporation August 2000 - 2005
Education
Texas State University 1984 — 1996
Sociology, Oncology
The University of Texas at Austin 1986 — 1988
n/a, Pyschology
Green Tree Servicing February 2013 - Present
ECMC Solutions October 2011 - January 2013
Northstar Capital Market Services June 2004 - April 2011
Skills
PowerPoint, Student Financial Aid, Loan Servicing, Positive Team Player, Loan Origination, NSLDS, Customer Service, Front Office, Microsoft Office, Problem Solving, Teamwork, Telephone Reception, Answering Telephones, Microsoft Excel, Student Loan Counseling, Debt Consolidation, Debt Management, Telephone Skills, Spreadsheets, Data Entry, Access, Project Management
Education
Minnesota State College-Southeast Technical 2010 — 2015
Seminole State College of Florida January 2014 - Present
Premium Properties Real Estate Services September 2012 - Present
FlyBoard Rentals of Orlando July 2012 - Present
Seminole State College of Florida August 2013 - December 2013
ProEducation Solutions, Inc. June 2012 - June 2013
ECMC Solutions May 2012 - March 2013
Angley College February 2010 - December 2011
USA Funds Services September 2001 - February 2010
Seminole Community College March 2000 - September 2001
University of Central Florida August 1983 - March 2000
Skills
Financial Aid, Customer Relations, Staff Development, Higher Education, Public Speaking, Enrollment Management, Team Building, Strategic Planning, Leadership, Leadership Development, Event Planning, Non-profits, Training, Marketing, Coaching
Education
University of Central Florida - College of Business Administration 1984 — 1988
MPA, Public Service Administration
University of Central Florida 1979 — 1982
Bachelor of Sciences, Liberal Studies
Spruce Creek HS
Spruce Creek HS
Spruce Creek HS
ECMC Solutions Relationship Management SpecialistSallie Mae IncApril 2004 - April 2009
Education
Austin Community College 2011 — 2013
Associate of Science (A.S.), Surgical Technology/Technologist
Mood Media May 2015 - Present
Mood Media May 2013 - Present
Horizon Recovery April 2012 - May 2013
JI Companies September 2011 - March 2012
ECMC Solutions December 2010 - August 2011
Old Hickory Credit Union January 2008 - May 2010
Old Hickory Credit Union May 2007 - January 2008
Regions Bank April 2004 - May 2007
Skills
Customer Service, Accounts Payable, Accounting, Microsoft Excel, Microsoft Word, Customer Satisfaction, PowerPoint, Microsoft Office, Accounts Receivable, Insurance, Analysis, Account Reconciliation, Finance, QuickBooks, Time Management, Invoicing, Auditing, Internal Controls, Spreadsheets, Bank Reconciliation, Team Building, Bookkeeping, Vlookup, 10 Key, Coaching, Sarbanes-Oxley Act, GAAP
Education
Kaplan University 2011 — 2012
Bachelors, Accounting
University of Phoenix 2008 — 2010
Associate of Arts, Accounting
Rift Valley Academy 1999 — 2002
HS Diploma, High School
EMC Publishing, LLC September 2012 - Present
Dreamspinner Press April 2011 - Present
ECMC Solutions October 2010 - August 2012
Deluxe Corporation March 2010 - September 2011
Deluxe Corporation February 2010 - April 2010
Deluxe Corporation May 2005 - February 2010
Barnes & Noble October 2004 - October 2009
Skills
Customer Service, Account Management, Sales, Microsoft Office, Social Media, New Business Development, Team Building, PowerPoint, Marketing, Team Leadership
Education
Metropolitan State University 2000 — 2006
Bachelor of Arts (B.A.), Creative Writing
ECMC Solutions December 2010 - December 2012
IC System May 2008 - December 2010
Linn Companies Champlin and December 2006 - January 2008
Youngstedts Chanhassen Goodyear November 2005 - February 2006
Rosedale Dodge February 2003 - October 2005
Eastbay Company January 2002 - June 2002
Liberty Mutual Insurance Company January 2000 - December 2000
Education
Century College 1998 — 1999
none, Liberal Arts and Sciences/Liberal Studies
Madison Area Technical College 1997 — 1998
NoneEarned, Liberal Arts and Sciences/Liberal Studies
Timberline 1 Schools February 2011 - October 2012
ECMC Solutions April 2009 - February 2011
Horizon Educational Resources November 2007 - March 2009
Wells Fargo August 2005 - July 2007
Wells Fargo September 2003 - June 2005
Education
Oklahoma State University 1992 — 1996
None, Apparel Design, 73 accredited hours