Effective Teleservices
Industry: Company
DescriptionEtech Global Services is a privately owned multinational contact center with its head office located in Nacogdoches, Texas. The company provides services such as Customer Acquisition, IT solutions, Customer Support, Help Desk, Inbound, Outbound, Live Chat, Social Media and Quality Assurance. Number of employees: 5,000 Headquarters: Nacogdoches, TX Founded: 1997 Number of locations: 8 Type of business: Privately held company
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Effective Teleservices Employees
Employee
Years
Job
Industry
Renee Henderson Renee Henderson's Effective Teleservices Experience September 2003 - March 2006
Job Human Resources/Safety Specialist
Industry Human Resources
Experience
SEPHORA March 2014 - Present
Texas Department of Family and Protective Services November 2010 - September 2013
Katy ISD November 2008 - November 2010
United States Postal Service March 2008 - January 2010
Macy's October 2007 - December 2007
Effective Teleservices September 2003 - March 2006
Skills
Customer Service, Criminal Justice, Child Welfare, Government, Special Education, Interviews, Human Resources, Consulting, Investigation, Compliance, Safety, Employee Training, Education, Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Public Speaking, Event Planning, Employee Relations, HRIS Database Management, Social Networking, Training, Leadership, Team Building, Outlook, Strategic Planning, Communication, Social Media, Hiring, Time Management, Recruiting, Sales, New Hire Orientations, Policy, Coaching, Marketing, Payroll, Conflict Resolution, Analysis, Performance Management
Education
Stephen F. Austin State University 2003 — 2008
Bachelor of Science (B.Sc.), Fashion Merchandising
SEPHORA March 2014 - Present
Texas Department of Family and Protective Services November 2010 - September 2013
Katy ISD November 2008 - November 2010
United States Postal Service March 2008 - January 2010
Macy's October 2007 - December 2007
Effective Teleservices September 2003 - March 2006
Skills
Customer Service, Criminal Justice, Child Welfare, Government, Special Education, Interviews, Human Resources, Consulting, Investigation, Compliance, Safety, Employee Training, Education, Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Public Speaking, Event Planning, Employee Relations, HRIS Database Management, Social Networking, Training, Leadership, Team Building, Outlook, Strategic Planning, Communication, Social Media, Hiring, Time Management, Recruiting, Sales, New Hire Orientations, Policy, Coaching, Marketing, Payroll, Conflict Resolution, Analysis, Performance Management
Education
Stephen F. Austin State University 2003 — 2008
Bachelor of Science (B.Sc.), Fashion Merchandising
Brian Holmes Brian Holmes's Effective Teleservices Experience 2001 - 2004
Job Account Executive at Apto
Industry Computer Software
Experience
Apto February 2015 - Present
AccessData April 2014 - January 2015
AccessData January 2013 - March 2014
AccessData October 2011 - December 2012
AccessData April 2010 - October 2011
BMC Software August 2004 - April 2010
Effective Teleservices 2001 - 2004
Skills
Enterprise Software, Salesforce.com, Solution Selling, Computer Security, SaaS, Sales Operations, Sales Process, Computer Forensics, Professional Services, Partner Management, Contract Negotiation, Cloud Computing, Lead Generation, Leadership, Management, Sales, Litigation Support, Account Management, Sales Enablement, Business Development, New Business Development, Direct Sales, Cold Calling, Channel Partners, Selling, Strategic Partnerships, Software Industry
Education
Stephen F. Austin State University 2000 — 2002
BBA, Management
Apto February 2015 - Present
AccessData April 2014 - January 2015
AccessData January 2013 - March 2014
AccessData October 2011 - December 2012
AccessData April 2010 - October 2011
BMC Software August 2004 - April 2010
Effective Teleservices 2001 - 2004
Skills
Enterprise Software, Salesforce.com, Solution Selling, Computer Security, SaaS, Sales Operations, Sales Process, Computer Forensics, Professional Services, Partner Management, Contract Negotiation, Cloud Computing, Lead Generation, Leadership, Management, Sales, Litigation Support, Account Management, Sales Enablement, Business Development, New Business Development, Direct Sales, Cold Calling, Channel Partners, Selling, Strategic Partnerships, Software Industry
Education
Stephen F. Austin State University 2000 — 2002
BBA, Management
Stephen Bowley Stephen Bowley's Effective Teleservices Experience May 2003 - March 2006
Job Business Intelligence Data Warehouse Architect Developer
Industry Information Technology and Services
Experience
HealthHelp March 2011 - Present
Tech Results March 2006 - March 2011
Effective Teleservices May 2003 - March 2006
Skills
Business Intelligence, SSIS, SQL Server, SQL, SSRS, T-SQL, Data Warehousing, Microsoft Office, Windows, Excel, PowerPoint, Word, Database Design, Databases, SSAS 2008, Microsoft SQL Server, Microsoft Excel, SharePoint, Analysis Services, ETL, MDX, OLAP, Analysis, Integration, SDLC
Education
Texas State Technical College 2001 — 2003
Associate's degree, Telecommunications Technology/Technician
HealthHelp March 2011 - Present
Tech Results March 2006 - March 2011
Effective Teleservices May 2003 - March 2006
Skills
Business Intelligence, SSIS, SQL Server, SQL, SSRS, T-SQL, Data Warehousing, Microsoft Office, Windows, Excel, PowerPoint, Word, Database Design, Databases, SSAS 2008, Microsoft SQL Server, Microsoft Excel, SharePoint, Analysis Services, ETL, MDX, OLAP, Analysis, Integration, SDLC
Education
Texas State Technical College 2001 — 2003
Associate's degree, Telecommunications Technology/Technician
Wesley Dye Wesley Dye's Effective Teleservices Experience June 2004 - November 2004
Job HRIS Specialist
Industry Human Resources
Experience
Brinker International June 2015 - Present
Baylor Institute for Rehabilitation February 2013 - June 2015
HHSC June 2010 - February 2013
Chase April 2009 - June 2010
The UPS Store June 2006 - August 2007
Stephen F. Austin State University August 2005 - May 2006
Effective Teleservices June 2004 - November 2004
Skills
Microsoft Office, Adobe Photoshop, Internet Explorer, Mozilla, Google Chrome, Dreamweaver, Computer Hardware, Computer Repair, Photoshop, Adobe Acrobat, Windows 7, Outlook, Marketing, Data Entry, Project Management, Event Planning, Public Speaking, Social Media, New Hire Orientations, Employee Relations, Training, Social Networking, Microsoft Excel, Onboarding, Employee Benefits, Payroll, Human Resources, Microsoft Word, PowerPoint, Customer Service
Education
Stephen F. Austin State University 2003 — 2008
Business, Human Resources & Business Communications
Stephen F. Austin State University 2003 — 2008
Bachelors, Business Administration; Business Communication & Human Resource Management
Brinker International June 2015 - Present
Baylor Institute for Rehabilitation February 2013 - June 2015
HHSC June 2010 - February 2013
Chase April 2009 - June 2010
The UPS Store June 2006 - August 2007
Stephen F. Austin State University August 2005 - May 2006
Effective Teleservices June 2004 - November 2004
Skills
Microsoft Office, Adobe Photoshop, Internet Explorer, Mozilla, Google Chrome, Dreamweaver, Computer Hardware, Computer Repair, Photoshop, Adobe Acrobat, Windows 7, Outlook, Marketing, Data Entry, Project Management, Event Planning, Public Speaking, Social Media, New Hire Orientations, Employee Relations, Training, Social Networking, Microsoft Excel, Onboarding, Employee Benefits, Payroll, Human Resources, Microsoft Word, PowerPoint, Customer Service
Education
Stephen F. Austin State University 2003 — 2008
Business, Human Resources & Business Communications
Stephen F. Austin State University 2003 — 2008
Bachelors, Business Administration; Business Communication & Human Resource Management
Laminta Fowler Laminta Fowler's Effective Teleservices Experience November 2001 - December 2002
Job Director of Operations Texas at Etech, Inc.
Industry Consumer Services
Experience
Etech Texas November 2009 - Present
Etech Inc. January 2003 - November 2009
Effective Teleservices November 2001 - December 2002
Effective Teleservices February 2001 - October 2001
Effective Teleservices May 2000 - January 2001
Skills
Call Center, Program Management, BPO, Process Improvement, Customer Satisfaction, Operations Management, Customer Service, Team Management, Team Building, Coaching, Sales Management, Call Centers, Account Management, Change Management, Training, Recruiting, Sales Operations, Employee Relations, Employee Training, Management, Project Management, Sales, Leadership, Human Resources, Strategic Planning, CRM, Performance Management, Business Development, Customer Retention, Time Management, Solution Selling, Team Leadership, Customer Experience, Strategy, Telecommunications, Telemarketing, Hiring, Contact Centers, Business Process..., Teamwork, Leadership Development, Cross-functional Team..., Workforce Management
Education
Langston University 1998 — 2000
General Studies
Prairie View A&M University
General Studies
Etech Texas November 2009 - Present
Etech Inc. January 2003 - November 2009
Effective Teleservices November 2001 - December 2002
Effective Teleservices February 2001 - October 2001
Effective Teleservices May 2000 - January 2001
Skills
Call Center, Program Management, BPO, Process Improvement, Customer Satisfaction, Operations Management, Customer Service, Team Management, Team Building, Coaching, Sales Management, Call Centers, Account Management, Change Management, Training, Recruiting, Sales Operations, Employee Relations, Employee Training, Management, Project Management, Sales, Leadership, Human Resources, Strategic Planning, CRM, Performance Management, Business Development, Customer Retention, Time Management, Solution Selling, Team Leadership, Customer Experience, Strategy, Telecommunications, Telemarketing, Hiring, Contact Centers, Business Process..., Teamwork, Leadership Development, Cross-functional Team..., Workforce Management
Education
Langston University 1998 — 2000
General Studies
Prairie View A&M University
General Studies
Portia Carr Portia Carr's Effective Teleservices Experience March 2007 - September 2010
Job Health Care Professional
Industry Medical Practice
Experience
Prime Therapeutics March 2012 - March 2013
Effective Teleservices March 2007 - September 2010
Skills
Health Insurance, Insurance, Claim, Medicare, Property & Casualty..., Employee Benefits, Call Centers, Managed Care, Underwriting, Medicare Part D, Workers Compensation, HIPAA, Lotus Notes, Medicaid, Customer Service, Project Management, Leadership, Management, Process Improvement, Sales
Education
Stephen F. Austin State University 2006 — 2010
Bachelor of Arts (B.A.), Communication and Media Studies
Dallas Independent School District
Dallas Independent School District
Dallas Independent School District
Prime Therapeutics March 2012 - March 2013
Effective Teleservices March 2007 - September 2010
Skills
Health Insurance, Insurance, Claim, Medicare, Property & Casualty..., Employee Benefits, Call Centers, Managed Care, Underwriting, Medicare Part D, Workers Compensation, HIPAA, Lotus Notes, Medicaid, Customer Service, Project Management, Leadership, Management, Process Improvement, Sales
Education
Stephen F. Austin State University 2006 — 2010
Bachelor of Arts (B.A.), Communication and Media Studies
Dallas Independent School District
Dallas Independent School District
Dallas Independent School District
Syreeta Watkins's Effective Teleservices Experience June 2003 - August 2004
Job Contract Specialist at NASA National Aeronautics and Space Administration
Industry Government Administration
Experience
NASA - National Aeronautics and Space Administration August 2014 - Present
NASA - Contractor September 2007 - July 2014
NASA February 2007 - August 2007
Physio Ltd July 2005 - January 2006
24 Hour Fitness August 2004 - July 2005
Curves February 2004 - August 2004
Effective Teleservices June 2003 - August 2004
Skills
Government, Process Scheduler, Security Clearance, DoD, Microsoft Office, Access, PowerPoint, Records Management, Outlook, Microsoft Excel, Aerospace, Research, Policy, Microsoft Word, Leadership
Education
Ashford University 2013 — 2014
Master of Business Administration (MBA), Human Resources Management and Services
Bachelors 1999 — 2004
Bachelor of Science (B.S.), Kinesiology and Exercise Science
Stephen F. Austin State University 1999 — 2004
Bachelors of Science
NASA - National Aeronautics and Space Administration August 2014 - Present
NASA - Contractor September 2007 - July 2014
NASA February 2007 - August 2007
Physio Ltd July 2005 - January 2006
24 Hour Fitness August 2004 - July 2005
Curves February 2004 - August 2004
Effective Teleservices June 2003 - August 2004
Skills
Government, Process Scheduler, Security Clearance, DoD, Microsoft Office, Access, PowerPoint, Records Management, Outlook, Microsoft Excel, Aerospace, Research, Policy, Microsoft Word, Leadership
Education
Ashford University 2013 — 2014
Master of Business Administration (MBA), Human Resources Management and Services
Bachelors 1999 — 2004
Bachelor of Science (B.S.), Kinesiology and Exercise Science
Stephen F. Austin State University 1999 — 2004
Bachelors of Science
Sheldon Harrison's Effective Teleservices Experience May 1998 - September 2003
Job Programmer Analyst I at Stephen F. Austin St. University
Industry Higher Education
Experience
Stephen F. Austin St. University October 2014 - Present
Stephen F. Austin State University March 2010 - Present
Stephen F. Austin St. University November 2013 - October 2014
Hope Center of North Lufkin November 2008 - May 2009
Lufkin Coca-Cola May 2004 - August 2008
Lockheed Martin June 2004 - August 2004
Effective Teleservices May 1998 - September 2003
Education
DeVry University 2006 — 2008
Bachelor of Science (BS), Information Technology; Web Application Development, 3.75 (Magna Cum Laude)
Stephen F. Austin State University
B.B.A, Office Systems/Business; Computer Science and Management
DeVry University
Bachelors of Science, Information Technology
Stephen F. Austin State University
Stephen F. Austin St. University October 2014 - Present
Stephen F. Austin State University March 2010 - Present
Stephen F. Austin St. University November 2013 - October 2014
Hope Center of North Lufkin November 2008 - May 2009
Lufkin Coca-Cola May 2004 - August 2008
Lockheed Martin June 2004 - August 2004
Effective Teleservices May 1998 - September 2003
Education
DeVry University 2006 — 2008
Bachelor of Science (BS), Information Technology; Web Application Development, 3.75 (Magna Cum Laude)
Stephen F. Austin State University
B.B.A, Office Systems/Business; Computer Science and Management
DeVry University
Bachelors of Science, Information Technology
Stephen F. Austin State University
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