eLoyalty, a TeleTech Company

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eLoyalty, a TeleTech Company Employees

Employee
Years
Job
Industry
John Tompkins John Tompkins Colorado Springs, Colorado Details
John Tompkins's eLoyalty, a TeleTech Company Experience May 2013 - July 2014
Job Senior Cloud Network Engineer OneCloud at VMware
Industry Information Technology and Services
Experience
VMware  August 2014 - Present
eLoyalty, a TeleTech Company   May 2013 - July 2014
Progressive Insurance  April 2008 - April 2013
Progressive Insurance  October 2006 - April 2008
Progressive Insurance  July 2003 - October 2006
JCPenney  June 2002 - August 2002

Skills
VMware NSX, Network Design, Network Virtualization, Cisco Nexus, Cisco UCS, Cumulus Linux, Cloud Computing, Troubleshooting, Cisco IOS, Cisco Technologies, F5 BigIP, Network Architecture, Network Engineering, TCP/IP, Routing Protocols, Switching, Network Administration, IT Operations, Juniper, OPNET, Cisco Routing &..., Network Load Balancing, IT Project..., WAN Optimisation, WAN Optimization, VPN, CCNP, Riverbed, PCI Standards, Problem Solving, Training, QoS, Multicast, Disaster Recovery, Routing

Education
Ohio University   1999 — 2003
Bachelor of Science (BS), Communication Systems Management

Matt Starr Matt Starr Greater Denver Area Details
Matt Starr's eLoyalty, a TeleTech Company Experience October 2013 - August 2014
Job Technical Consultant at EnablePath
Industry Information Technology and Services
Experience
EnablePath  August 2014 - Present
eLoyalty, a TeleTech Company   October 2013 - August 2014
Return Path  February 2013 - October 2013
Dish Network  December 2010 - January 2013
Iron Mountain  2008 - 2010
FedEx Office  2006 - 2008

Skills
Salesforce.com..., Salesforce.com, Visio, Business Analysis, Process Improvement, CRM, Project Management, Requirements Analysis, Account Management, Data Analysis, Customer Service, Microsoft Office, SharePoint, Sales Process, Microsoft Excel, Visualforce Pages, Forecasting, Cloud Computing, Business Process, SaaS, Consulting

Education
Colorado State University   2007 — 2010
BS Business, Business Management

Gary Wayne Gary Wayne Rockville, Maryland Details
Gary Wayne's eLoyalty, a TeleTech Company Experience April 2015 - Present
Job Senior Technical Writer at eLoyalty, a TeleTech Company
Industry Information Technology and Services
Experience
eLoyalty, a TeleTech Company   April 2015 - Present
PRISM  September 2014 - February 2015
Eye Street Solutions LLC  February 2014 - August 2014
CACI International Inc  November 2012 - January 2014
CGI Federal  June 2012 - September 2012
Ciizant   December 2011 - April 2012
CTGi  June 2011 - December 2011
QSSI  April 2011 - June 2011
Harris Corporation  2009 - 2010

Skills
SDLC, SharePoint, Software Documentation, Manuals, Content Management, Editing, Requirements Analysis, Writing, FrameMaker, Technical Documentation, Technical Communication, SnagIt, Technical Writing, Change Management, Resume Writing, Visio, Software Project..., Software Development, Online Help, Project Management, Agile Methodologies, Proposal Writing

Education
University of Maryland University College   1986 — 1990
BA, Professional Writing

Allison Roussel Baum Allison Roussel Baum Dallas/Fort Worth Area Details
Allison Roussel Baum's eLoyalty, a TeleTech Company Experience May 2015 - Present
Job Principal Product Manager at eLoyalty, a TeleTech Company
Industry Computer Software
Experience
eLoyalty, a TeleTech Company   May 2015 - Present
NICE Systems  September 2014 - March 2015
ethosIQ  December 2012 - September 2014
NICE Systems  September 1998 - November 2012
BR Blackmarr & Associates   May 1998 - September 1998
LSU Medical Center of Shreveport   January 1998 - May 1998
Software & Services of LA, Inc.   December 1996 - December 1997
Cato Corporation  1993 - November 1996
Long Distance Savers, Inc.   1993 - 1995

Skills
Call Center, Contact Centers, Call Logging, Workforce Management, CTI, ACD, Genesys, Avaya, IVR, Telecommunications, Integration, Unix, Professional Services, Process Improvement, Agile Methodologies, Business Process, Management, Troubleshooting, Technical Support, Enterprise Software, Customer Experience, Leadership, Vendor Management, Business Analysis, Call Centers, SQL, Telephony, CRM, Visio, Software Documentation, Project Management, Databases, Program Management, Unified Communications, SaaS, Cloud Computing, Outsourcing, VoIP, Business Development, Solution Selling, Consulting, Pre-sales

Education
University of Phoenix   2003 — 2005
Masters, Computer Information Systems

Louisiana Tech University   1992 — 1996
Bachelors, MIS

Christopher Marcum Christopher Marcum Buffalo/Niagara, New York Area Details
Christopher Marcum's eLoyalty, a TeleTech Company Experience July 2013 - Present
Job Business Intelligence Professional
Industry Information Technology and Services
Experience
eLoyalty, a TeleTech Company   July 2013 - Present
AAA Western and Central New York  March 2010 - May 2013
Freelance BI Developer   2009 - 2010
Capital Management Services L.P.   2007 - 2009
Miscellaneous Project Consulting   2002 - 2007

Skills
Business Intelligence, Data Warehousing, Microsoft SQL Server, Access, New Business Development, Database Marketing, Project Management, ITIL, SSRS, Databases, Visio, SQL, Process Improvement, Business Analysis, Strategic Planning, Business Process..., Data Analysis, Software Project..., Operations Management, Team Building, SSIS, Software Documentation, Customer Service, SDLC, Product Development, Microsoft Excel, SharePoint, Microsoft Office, Marketing Communications, ETL, Analytics, Crystal Reports, Data Modeling, Analysis Services

Education
Pikeville College   1999 — 2000

Sheldon Clark High School   1996 — 1999
Kentucky Commonwealth Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program

Eric Graybill Eric Graybill Manor, Texas Details
Eric Graybill's eLoyalty, a TeleTech Company Experience December 2012 - March 2013
Job THD RMS Shift Lead at IPsoft
Industry Information Technology and Services
Experience
IPsoft  April 2015 - Present
IPsoft - The Home Depot   January 2014 - April 2015
IPsoft - The Home Depot   April 2013 - January 2014
eLoyalty, a TeleTech Company   December 2012 - March 2013
Cisco  April 2012 - December 2012
Cisco  December 2011 - April 2012
AT&T WiFi Services  July 2010 - October 2011
AT&T WiFi Services  November 2008 - July 2010

Skills
Network Administration, Cisco Wireless, Cisco Technologies, Cisco IP Telephony..., Computer Hardware..., Gigabit Ethernet, Fiber Optics, Enterprise Switching, Routing Protocols like..., Cisco VoIP, Process Improvement, Technical Writing, Contact Center..., ITIL v3 Foundations..., Cisco Call Manager, VoIP, Cisco IOS, DNS, TCP/IP, Technical Support

Education
DeVry University   2009 — 2013
Associate of Science (A.S.), Network and System Administration/Administrator, 3.2

Kelseyville High School   1996 — 2000
High School, Computer Science, General Ed

Braxton Bailey Braxton Bailey Austin, Texas Area Details
Braxton Bailey's eLoyalty, a TeleTech Company Experience June 2013 - October 2013
Job Solutions Engineer at NICE Systems
Industry Information Technology and Services
Experience
NICE Systems  April 2014 - Present
CSC  October 2013 - April 2014
eLoyalty, a TeleTech Company   June 2013 - October 2013
Harte-Hanks Direct Marketing  April 2010 - June 2013
Harte-Hanks Direct Marketing  July 2007 - April 2010
Harte-Hanks Direct Marketing  February 2007 - July 2007

Skills
Call Center, Active Directory, Data Center, Troubleshooting, NICE Call Recording, VMware, Servers, Server 2000-2008, SharePoint, Microsoft Applications, Virtualization, Pro-Mail, Cognos, Solarwinds, Group Policy, ADFS 2.0, Network Load Balancing, Desktop Computers, Desktop Administration, Desktop Deployment, VSA, RAID, Security Policy, Network Administration, SCCM, Microsoft Exchange, Networking, Technical Support, System Deployment, XP, Windows 7, DNS, Enterprise Software, System Administration, Help Desk Support, Windows Server, Software Installation, Computer Hardware, Disaster Recovery, Wireless Networking, Microsoft Technologies, VMware ESX, Operating Systems, Network Security, Microsoft SQL Server, IIS, Windows XP, Firewalls, Cisco Technologies, DHCP

Education
Texas A&M University-Commerce   2001 — 2003

Princeton High School   1997 — 2000

Amy Gresham Amy Gresham Evergreen, Colorado Details
Amy Gresham's eLoyalty, a TeleTech Company Experience July 2000 - October 2008
Job Mangement Consultant
Industry Hospital & Health Care
Experience
Health Care Cost Institute (HCCI)   August 2014 - Present
FocalPointe Group  October 2008 - Present
OptumInsight  April 2014 - August 2014
UnitedHealth Group  September 2010 - April 2014
United Benefit Services  June 2009 - September 2010
UnitedHealth Group  March 2007 - June 2009
eLoyalty, a TeleTech Company   July 2000 - October 2008
Uniprise  September 2006 - March 2007
Definity Health  February 2006 - September 2006
UnitedHealth Group  August 2005 - February 2006

Skills
Customer Service, Microsoft Excel, PowerPoint, Microsoft Word, Microsoft Office, Change Management, Business Analysis, Process Improvement, Organizational..., Business Strategy, Program Management, Strategy, Analysis, Management Consulting, Business Process..., Management

Education
Lake Forest College   1993 — 1997
Bachelor of Arts (BA), Mathematics and Economics, Magna Cum Laude

Ross Saldana Ross Saldana Austin, Texas Details
Ross Saldana's eLoyalty, a TeleTech Company Experience October 2006 - December 2007
Job Technical Project Manager at NextGen Healthcare
Industry Computer Software
Experience
QSI NextGen Healthcare  September 2013 - Present
Austin Energy  August 2013 - September 2013
Whole Foods Market  June 2010 - April 2013
Whole Foods Market  December 2007 - June 2010
eLoyalty, a TeleTech Company   October 2006 - December 2007
Carrizo Springs CISD  October 2002 - June 2005
Texas State Comptroller  June 2000 - October 2002

Skills
Project Management, Windows Server, Windows Sharepoint..., Server 2000-2008, IIS, Cisco Technologies, Cisco IOS, Cisco Routers, Cisco Call Manager, Cisco VoIP, Cisco Switches, Active Directory..., Microsoft Exchange, Cisco IPCC Express, Cisco IP Telephony..., Symantec Backup, Symantec Antivirus, Business Process..., Process Management, SharePoint Designer, Microsoft Office..., Trend Micro Anti-Virus, Surf Control Web Filter, Microsoft Project 2010, Visio 2010, MindManager, Mac OS, Linux, Ubuntu, diskeeper administrator, Project Server 2007, PMO Design, Cisco Unity Voicemail, Cisco UCS, Office 2010, CompTIA A+ Certification, CompTIA Network+..., HDI Support Center..., IT Service Management, Management, Business Analysis, SharePoint, Visio, Process Improvement, Customer Service, SQL, Microsoft Office, SDLC, Team Building, Training

Education
University of Phoenix   2001 — 2004
Master of Science (M.S.), Computer Information Systems

The University of Texas at Austin   1990 — 1994
Bachelor of Business Administration (BBA), Finance

Renae Rogers Renae Rogers Omaha, Nebraska Details
Renae Rogers's eLoyalty, a TeleTech Company Experience July 2013 - December 2013
Job User Experience Designer (IVR, SMS) at West Notifications Group
Industry Telecommunications
Experience
West Interactive Services  December 2013 - Present
eLoyalty, a TeleTech Company   July 2013 - December 2013
West Interactive  April 2013 - July 2013
West Interactive  January 2000 - April 2013
West Interactive  January 1995 - January 2000
Cable USA/Cable West Advertising   1991 - 1994

Skills
Usability Testing, User Experience, User Interface Design, Telecommunications, Requirements Gathering, User Interface, Video Production, Visio, Usability, Mobile Devices, Customer Experience, IVR, Speech, Video, User Experience Design, Usability Engineering, Integration, Process Improvement, Microsoft Office, Voice User Interface..., Natural Language, Sound Forge, SaaS, Professional Audio, Photoshop, Program Management, CRM, VUI Design, SMS

Education
Humboldt State University   1991 — 1991
Film Production

University of Nebraska at Kearney   1987 — 1991
Bachelor of Arts (BA), Broadcasting

Laura Mendoza-Mante Laura Mendoza-Mante Austin, Texas Area Details
Laura Mendoza-Mante's eLoyalty, a TeleTech Company Experience April 2014 - Present
Job Senior Information Security Engineer, eLoyalty
Industry Computer & Network Security
Experience
eLoyalty, a TeleTech Company   April 2014 - Present
Contractor with TEKsystems   May 2013 - April 2014
Capgemini Consulting  May 2012 - January 2013
Vista Technical Services  September 2009 - April 2012
Vista International Operations  September 2008 - September 2009
Vista International Operations  October 2007 - September 2008
General Dynamics Information Technology  August 2005 - July 2007

Skills
Documentation, Security+, SharePoint, Troubleshooting, Visio, MS Project, Remedy 7, CMDB, Software Documentation, System Administration, Configuration Management, Project Management, Team Leadership, Quality Assurance, Commitment to Customer..., Data Analysis, Software Development, Software Testing, Technical Writing, Microsoft Publisher, Technical Documentation, Information Assurance, Testing, Process Improvement, Leadership, Microsoft SQL Server, Database Administration, Security, Disaster Recovery, DoD, Networking, XP, Change Management, Active Directory, BMC Remedy, Network Security, Windows 7, Computer Security, Technical Support, System Deployment, Computer Hardware

Education
The University of Texas at San Antonio   1999 — 2005
Bachelor Business Administration, Information Systems

Northwest Vista College   2003 — 2004
Certificate of Completion, Network Administration

David Penney David Penney Austin, Texas Area Details
David Penney's eLoyalty, a TeleTech Company Experience February 2013 - Present
Job Senior Network Engineer CCIE
Industry Computer Networking
Experience
eLoyalty, a TeleTech Company   February 2013 - Present

Skills
Cisco Technologies, Routers, Network Design, Routing, DNS, Troubleshooting, Networking, Security, IP, Integration, Vendor Management, Juniper, Technical Support, Cisco Certified, Cisco IOS, Cisco Routers, VPN, CCNP, Data Center, CCNA, WAN, VoIP, MPLS, Juniper Technologies

Education
University of Texas at Austin   2000 — 2004
B.A., Political Science / Computer Science / Business

Arlington High School   1999 — 2000

Rob Layton Rob Layton Greater Denver Area Details
Rob Layton's eLoyalty, a TeleTech Company Experience August 2013 - Present
Job Principal UCCE Engineer at eLoyalty, a TeleTech Company
Industry Telecommunications
Experience
eLoyalty, a TeleTech Company   August 2013 - Present
Level 3 Communications  January 2010 - August 2013
JPM Chase / Washington Mutual   August 2005 - January 2010
Qwest  August 2000 - August 2005

Skills
Cisco Call Manager, Cisco Technologies, Avaya, SIP Trunking, VoIP, Telecommunications, Data Center, Switches, Call Centers, WAN, VMware, LAN-WAN, Telephony, CCNA, ITIL, Cloud Computing, VPN, TCP/IP, IVR, IP, System Deployment, Network Architecture, Network Design, Unified Communications, Routers, Servers, Disaster Recovery, Network Security, Routing, Troubleshooting, Managed Services, Virtualization

Education
University of Phoenix   2003 — 2007
Bachelors, Science in Information Technology

Geoffrey Barfield Geoffrey Barfield Indianapolis, Indiana Area Details
Geoffrey Barfield's eLoyalty, a TeleTech Company Experience October 2014 - March 2015
Job Vice President Professional Services, Workforce Ready
Industry Telecommunications
Experience
Kronos  2015 - Present
eLoyalty, a TeleTech Company   October 2014 - March 2015
Interactive Intelligence  January 2014 - October 2014
Interactive Intelligence  December 2011 - January 2014
Interactive Intelligence  August 2011 - December 2011
Alcatel-Lucent/Genesys   2007 - 2011
Genesys  January 2004 - March 2007
Genesys  February 2000 - January 2004
Intek Information Systems   April 1999 - February 2000
DecisionOne  April 1997 - April 1999

Education
Fort Hays State University   1992 — 1994

Ferris State University   1988 — 1990
Visual Communications

Carl Karawani Carl Karawani Montreal, Canada Area Details
Carl Karawani's eLoyalty, a TeleTech Company Experience July 2013 - November 2013
Job Software Development Team Lead at Stack8 Technologies
Industry Computer Software
Experience
Stack8 Technologies  November 2013 - Present
eLoyalty, a TeleTech Company   July 2013 - November 2013
Nuance Communications  November 2009 - July 2013
Danian Diagnostics   November 2008 - January 2010
Boutique iStore   May 2008 - November 2008

Skills
Subversion, SOAP, Eclipse, Tomcat, JSP, Java software..., Spring, Java, Avaya IP Telephony, IntelliJ IDEA, Jenkins, Rally, CSS, PHP, HTML, SQL, Nuance, TTS, MVC Architecture, Perl, JavaScript, SoapUI, Git, Agile Methodologies, Software Development, CVS, UML, Web Services

Education
Concordia University   2004 — 2009
Engineering, Sofware Engineering

Marianopolis College   2002 — 2004
Bachelor of Science, Pure & Applied Sciences

Notre-Dame   1997 — 2002

David Wolgast David Wolgast Rochester, New York Area Details
David Wolgast's eLoyalty, a TeleTech Company Experience May 2011 - Present
Job Telecommunications Architect Cisco IP Telephony/Customer Voice Portal/Contact Center Enterprise
Industry Information Technology and Services
Experience
eLoyalty - a TeleTech Company  May 2011 - Present
United States Soccer Federation  March 1984 - Present
Inergex  November 2006 - May 2011
HealthNow New York Inc.  October 2004 - November 2006
Professional Support Inc.  November 2001 - October 2004
CIGNA  September 1998 - September 2001
CIGNA Group Insurance  July 1997 - September 1998
ACE Group  January 1995 - July 1997
ESIS  January 1995 - July 1997
Buffalo State College  1992 - 1994

Skills
Cisco Call Manager, Cisco ICM, CVP, Cost Down, VoIP, Cisco Technologies, Data Center, Cisco Certified, Contact Centers, Voice Mail, Cisco VoIP, Windows Server, IVR, Strategy, Telecommunications, Vendor Management, Management, IP, Enterprise Software, Troubleshooting, Avaya, System Administration, Telephony, Large Scale Deployments, Disaster Recovery, Unified Communications, Cisco IOS, Firewalls, Technical Support, Routing, Cloud Computing, Active Directory, TCP/IP, System Deployment, VMware, CCNA, Network Architecture, Network Engineering, Virtualization

Education
State University of New York College at Buffalo   1992 — 1994
MS, Student Personnel Administration

University of Rochester   1988 — 1992
BS, Chemical Engineering

Ganesh Raghuram Ganesh Raghuram Dallas/Fort Worth Area Details
Ganesh Raghuram's eLoyalty, a TeleTech Company Experience September 2013 - Present
Job UCCE Principal Escalation Engineer at eLoyalty, a TeleTech Company
Industry Computer Networking
Experience
eLoyalty, a TeleTech Company   September 2013 - Present
Servion Global Solutions  June 2012 - September 2013
Agc Networks  December 2010 - June 2012
Servion Global Solutions  December 2007 - December 2010
Network Solutions an IBM Company   September 2005 - December 2007
Microsense Pvt Ltd   September 2004 - September 2005

Skills
IP, Cisco Call Manager, Unified Communications, Cisco Technologies, CTI, IVR, Telecommunications, Contact Centers, CCNA, Call Centers, Networking, System Deployment, VoIP

Education
University of Mumbai   2000 — 2004
BE, Electronics

Dave Bukovinsky Dave Bukovinsky Greater Denver Area Details
Dave Bukovinsky's eLoyalty, a TeleTech Company Experience February 2015 - Present
Job Executive Director, Product Management and Engineering at eLoyalty, a TeleTech Company
Industry Computer Software
Experience
eLoyalty, a TeleTech Company   February 2015 - Present
Independent Consultant  October 2014 - February 2015
Thomson Reuters  January 2013 - October 2014
Intuit  July 2010 - January 2013
Homestead, an Intuit Company   May 2008 - December 2010
Level 3 Communications  June 2007 - May 2008
Level 3 Communications  October 2004 - June 2007
Microsoft  May 2002 - September 2004
WildBlue Communications  May 2000 - November 2001
CableLabs  January 1998 - May 2000

Skills
SaaS, Profit & Loss Management, Product Development, SEO, Executive Management, Broadband, Outsourcing, Program Management, Internet Services, Telecommunications, Business Process..., Sales, Enterprise Software, Vendor Management, Cross-functional Team..., Call Center, Software Project..., Project Portfolio..., Technical Leadership, Business Process..., Leadership, Product Management, Call Centers, Management, Strategy, Business Development, IT Strategy, Integration, Cloud Computing, Business Process, Software Development, Professional Services, Change Management, Business Analysis, Business Strategy, Networking, Mobile Devices, Service Delivery, VoIP, Agile Methodologies, CRM, Start-ups, Data Center, Enterprise Architecture, Business Intelligence, Go-to-market Strategy, PMO, PMP, Strategic Partnerships, Agile Project Management

Education
Illinois Institute of Technology
Masters of Science, Computer Science

The Ohio State University
BS, Computer Science

Karen Smith Karen Smith San Francisco Bay Area Details
Karen Smith's eLoyalty, a TeleTech Company Experience July 2012 - Present
Job Vice President of Sales/Western US and Southeast
Industry Telecommunications
Experience
eLoyalty a TeleTech Company  July 2012 - Present
Convergys  April 2010 - July 2012
Arise Virtual Solutions Inc.  2009 - June 2011
Genesys  January 2005 - October 2009
Nuasis  2002 - 2005
Aspect Communications  July 1998 - September 2002
Siemens Enterprise Communications  November 1996 - July 1998

Skills
SaaS, Direct Sales, Call Center, Contact Centers, Solution Selling, Enterprise Software, Salesforce.com, IVR, Account Management, Telecommunications, Product Management, Sales Management, New Business Development, Lead Generation, CRM, Telephony, Call Centers, Customer Experience, VoIP, Cloud Computing, CTI, Selling, Management, Channel Partners, Managed Services, Sales Process, Unified Communications, Professional Services, Start-ups, Pre-sales, ACD, Partner Management, Leadership, Go-to-market Strategy, Mobile Devices, SIP, Product Marketing, Sales, Demand Generation, Inbound Marketing, Outsourcing, Avaya, Business Alliances, Sales Enablement, Vendor Management, Sales & Marketing..., Software Industry, Sales Operations, Strategic Partnerships, BPO

Education
San Jose State University   1980 — 1983
BS, Marketing, Management

Danielle Chamberlain Danielle Chamberlain Albany, New York Area Details
Danielle Chamberlain's eLoyalty, a TeleTech Company Experience August 2013 - Present
Job CCIE 7647
Industry Computer Networking
Experience
eLoyalty, a TeleTech Company   August 2013 - Present
AT&T  May 2009 - September 2012
Lehman Brothers  October 2006 - April 2009
NEC  2005 - 2006
Xpedite  2002 - 2003
Cisco Systems  1999 - 2001

Skills
VoIP, Unified Communications, Cisco Call Manager, Cisco, Network Architecture, Virtualization, CCIE, IPT, SIP, Cisco Technologies, Wireless, Networking, BGP, Data Center, Switches, MPLS, Telephony, Troubleshooting, Integration, Telecommunications, Mobile Devices, Routing, Professional Services

Education
Rutgers, The State University of New Jersey-New Brunswick   1995 — 2000
Bachelor of Science (BS), Electrical and Computer Engineering

Keeoon Ng Keeoon Ng Greater Boston Area Details
Keeoon Ng's eLoyalty, a TeleTech Company Experience May 2000 - April 2001
Job Senior Software Developer QA Automation at Sabre Hospitality Solutions
Industry Hospitality
Experience
Sabre Hospitality Solutions  July 2014 - Present
Sabre Hospitality Solutions  February 2010 - July 2014
New Venture Media Group LLC   April 2009 - February 2010
Jerome Press Inc.   May 2001 - April 2009
eLoyalty, a TeleTech Company   May 2000 - April 2001
Jerome Press, Inc.   January 1998 - May 2000

Skills
Microsoft SQL Server, T-SQL, C#, Agile Methodologies, ASP.NET, .NET, SQL, VMware Workstation, VMware ESX, jQuery, Visual Studio, XML, Web Development, Web Services, CSS, JavaScript, Software Development, WinForms, Scrum, Subversion, SDLC, SaaS

Education
Boston University   1996 — 1998
Master of Science (MS), Computer Science

Boston University   1991 — 1995
Bachelor of Science (BS), Computer Science

Steve Gilbert Steve Gilbert De Kalb Junction, New York Details
Steve Gilbert's eLoyalty, a TeleTech Company Experience February 2015 - Present
Job Salesforce System Administrator at eLoyalty, a TeleTech Company
Industry Information Technology and Services
Experience
Shaggy Dog Pet Supplies   January 2015 - Present
W.Altee Burpee Company   January 2012 - Present
Self Employed artist  August 2011 - Present
eLoyalty, a TeleTech Company   February 2015 - Present
Life-Arbitrage   January 2014 - February 2015
SFByTheCase.com   July 2014 - January 2015
Stream Global Services  October 2012 - August 2014
Great Camping Supplies   December 2008 - February 2010

Skills
Salesforce.com, Salesforce Administrator, Salesforce Setup and..., Salesforce Analytics, The setup,..., Management, Sales Operations, Analytics, Sales, Call Centers, Access, B2B, CRM, Training, Consulting, Customer Service, Technical Support, Cloud Computing, Marketing, Start-ups, Microsoft Office, Vendor Management, Project Management, Time Management, Customer Experience, Photography, Software Installation, Microsoft Excel, Social Networking, Security, Visual Arts, Project Planning

Education
Clarkson University   1994 — 1995
Master's degree, Manufacturing Systems, 3.5

Clarkson University   1991 — 2003
Bachelor's degree, Manufacturing Management, 3.7

State University of New York - System   1989 — 1991
Associate of Arts and Sciences (AAS), Business Administration and Management, General

Darryl Bell Darryl Bell Greater Philadelphia Area Details
Darryl Bell's eLoyalty, a TeleTech Company Experience October 2011 - March 2013
Job Network Architect at EHR
Industry Hospital & Health Care
Experience
Executive Health Resources  December 2006 - Present
eLoyalty, a TeleTech Company   October 2011 - March 2013
Apptis  August 2006 - December 2006
US Army 3rd Infantry Division  November 1998 - August 2006
US Army 112th Special Operations Signal Battalion   August 2001 - December 2005
US Army 3rd Special Forces Group   November 1999 - August 2001

Skills
Cisco ICM, Cisco IOS, Cisco Call Manager, Cisco Security, BGP, OSPF, MPLS, HSRP, EIGRP, QoS, Firewalls, VoIP, Unified Messaging, Contact Center Design, CTI, IVR, ICM, JTAPI, Call Routing, Cisco Nexus, Cisco Technologies, Unified Communications, UCCE, Data Center, VPN, Catalyst Switches, Routing, Troubleshooting, Networking, Servers, Windows Server, Switches, IP, Disaster Recovery, Juniper, Active Directory, Microsoft Exchange, System Deployment, Security, Integration, Technical Support, Software Installation, Routers, Juniper Technologies

Education
Central Texas College   2003 — 2005
Associates, Computer Science

Erich McLaurin Erich McLaurin San Marcos, Texas Details
Erich McLaurin's eLoyalty, a TeleTech Company Experience April 2013 - Present
Job Sales Operations Analyst at eLoyalty, a TeleTech Company
Industry Mechanical or Industrial Engineering
Experience
eLoyalty, a TeleTech Company   April 2013 - Present
Resource Teledata Inc.   November 2010 - Present

Skills
Manufacturing, Inventory Management, Customer Service, Analytical Skills, Retail, Lean Manufacturing, Operations Research, Computer Simulation

Education
Texas State University-San Marcos   2008 — 2012
Bachelors of Science, Industrial Engineering

Michelle Carter, PMP Michelle Carter, PMP Raleigh-Durham, North Carolina Area Details
Michelle Carter, PMP's eLoyalty, a TeleTech Company Experience October 2013 - November 2014
Job Program Manager at Cisco
Industry Information Technology and Services
Experience
Cisco  December 2014 - Present
eLoyalty, a TeleTech Company   October 2013 - November 2014
Microsoft Corporation  April 2011 - December 2013
Team Inc.  2010 - 2011
Enterprise Information Management  2010 - 2010
Dell  July 2007 - December 2008
Hewlett Packard  May 1999 - July 2007
HP  1995 - 1999

Skills
PMP, Program Management, Project Portfolio..., Business Process..., Process Improvement, Business Process, Change Management, Project Management, Enterprise Software, Management, Leadership, PMO, Risk Management, Strategic Partnerships, Governance, Process Engineering, Business Development, Training, IT Strategy, Business Transformation, Software Documentation, Enterprise Architecture, Cross-functional Team..., Integration, Vendor Management, SDLC, Cloud Computing, Software Project..., Professional Services, Business Intelligence, IT Service Management

Education
University of Maryland University College
B.S., Technology and Management

Pervez Fakih Pervez Fakih Wheaton, Illinois Details
Pervez Fakih's eLoyalty, a TeleTech Company Experience 2007 - 2008
Job Project Manager
Industry Information Technology and Services
Experience
Transamerica  December 2013 - May 2014
State Farm  January 2012 - November 2013
Convergys  2010 - 2011
Esmertec   2008 - 2008
eLoyalty, a TeleTech Company   2007 - 2008
Paktel  2006 - 2007
Greatland  2004 - 2006
Lucent Technologies  1986 - 2002

Skills
Resource Management, Risk Assessment, Client Engagement, Vendor Management, Quality Assurance, SDLC, Software Project..., MS Project, Software Development, Requirements Analysis, Agile, Telecommunications, Visio, Program Management, Customer Relations, Process Improvement, Team Building, Planning, Project Planning, Product Management, Integration, Unix, Problem Solving, Testing, Product Development, PMO, Contract Negotiation, Analysis, Team Leadership, Customer Service, Networking, Change Management, Project Management, Management, Wireless, Software Documentation, PMP, Budgets, Business Analysis, Cross-functional Team..., Agile Methodologies

Education
University of Illinois at Chicago   1974 — 1978
BSEE, Computer Information & System

Karachi University
Electrical and Electronics Engineering

LARITA JARVIS LARITA JARVIS Boca Raton, Florida Details
LARITA JARVIS's eLoyalty, a TeleTech Company Experience 2004 - 2007
Job Empowering employees through learning and development
Industry Education Management
Experience
EducationDynamics  September 2013 - Present
Kahler Communications, Inc   December 2008 - December 2013
ValueWise Corporation  2008 - 2008
eLoyalty, a TeleTech Company   2004 - 2007

Skills
Organizational..., Statistics, Business Strategy, Project Management, New Product Validation, Personality Assessment, Corporate Communications, Management Consulting, Conflict Prevention, Program Development, Program Evaluation, Cross-functional Team..., Training, Engaging Public Speaker, Leadership Development, Employee Engagement, Personal Development, Coaching, Business Transformation, Human Resources, Talent Management, Change Management, Organizational..., Performance Management, Employee Relations, Leadership, Executive Coaching, Business Process..., Consulting, Strategy, Team Building, Workshop Facilitation, Staff Development, CRM, Program Management, Performance Improvement, Entrepreneurship, Training Delivery, Executive Development, Interviews, Organizational Design, Vendor Management, Recruiting, Employee Training, Management

Education
Idaho State University
Bachelor of Science (B.S.), Psychology, minor in Business

Indiana University-Purdue University at Indianapolis
Master of Science (M.S.), Industrial and Organizational Psychology

Elizabeth Brunke Elizabeth Brunke Morton Grove, Illinois Details
Elizabeth Brunke's eLoyalty, a TeleTech Company Experience January 1997 - November 2000
Job Sr HR Coordinator at Xylem Inc.
Industry Human Resources
Experience
Xylem Inc.  May 2014 - Present
W.W. Grainger, Inc.   March 2013 - May 2014
W.W. Grainger, Inc.   October 2012 - March 2013
Richco, Inc.   December 2010 - June 2012
Richco, Inc.   February 2005 - December 2010
Richco, Inc.   October 2002 - February 2005
Cisco  November 2000 - June 2001
eLoyalty, a TeleTech Company   January 1997 - November 2000

Skills
Outlook, Process Improvement, Microsoft Excel, Sales, Customer Service, Inventory Management, Lotus Notes, Microsoft Office, Management, Human Resource Planning, Human Resources, Training, Process Scheduler, Team Leadership

Education
Northeastern Illinois University   2010 — 2012
Bachelor of Arts (BA), Interdisciplinary Studies and Human Resource Development

Oakton Community College
Associate of Arts and Sciences (AAS), Computer Technology/Computer Systems Technology

Zach Padilla Zach Padilla Greater Denver Area Details
Zach Padilla's eLoyalty, a TeleTech Company Experience January 2014 - June 2014
Job Technical Architect at Lewan Technology
Industry Information Technology and Services
Experience
Lewan Technology  June 2014 - Present
eLoyalty, a TeleTech Company   January 2014 - June 2014
Lewan Technology  March 2011 - January 2014
TEKsystems  April 2010 - February 2011
ISC  July 2006 - April 2010
Northrop Grumman Corporation  October 2003 - June 2006
Colorado Community College System  February 2002 - October 2003

Education
Colorado Mesa University   1997 — 2001
BS, Computer Science

Alejandro Aviles Alejandro Aviles Austin, Texas Area Details
Alejandro Aviles's eLoyalty, a TeleTech Company Experience August 2013 - August 2014
Job Tier II Service Desk Technician at TeleSpace LLC
Industry Information Technology and Services
Experience
TeleSpace LLC   May 2015 - Present
Clinical Pathology Laboratories  October 2014 - June 2015
eLoyalty, a TeleTech Company   August 2013 - August 2014
ADP  January 2013 - June 2013
IT Services Group   2012 - 2012
United States Air Force  May 2007 - September 2009

Skills
Active Directory, Windows 7, Help Desk Support, Windows XP, Networking, Troubleshooting, Windows Server, Technical Support, Servers, Microsoft Exchange, Computer Hardware, Network Administration, VMware, System Administration, Software Installation, Citrix, VPN, Hardware, LAN-WAN, Laptops, Information Technology, Cisco Technologies, Unified Communications, VoIP, Cisco Call Manager

Education
Western Technical College   2011 — 2013
Associate's degree, Computer and Information Systems Security/Information Assurance

Defense Language Institute   2007 — 2008
Certification in Persian-Farsi, Persian-Farsi

Kim Schmitz Kim Schmitz Greater Denver Area Details
Kim Schmitz's eLoyalty, a TeleTech Company Experience March 2013 - Present
Job Director of Marketing at eLoyalty
Industry Outsourcing/Offshoring
Experience
eLoyalty, a TeleTech Company   March 2013 - Present
TeleTech  December 2010 - March 2013
TeleTech  November 2009 - December 2010
TeleTech  November 2008 - October 2009
CaridianBCT, Inc.   April 2006 - November 2008
Agilent Technologies  May 1999 - February 2003

Skills
Marketing Communications, Event Management, Marketing, Event Planning, Corporate Communications, Management, Trade Shows, Advertising, Brand Management, Strategic Planning, Online Marketing, Marketing Strategy, Market Planning, Sales, Product Marketing, Project Planning, Product Development, Project Management, Retail, CRM, Email Marketing, Selling, Program Management, Lead Generation, Marketing Management

Education
California State University-Sacramento
BS, Business - Marketing Communications

Travis Jourdan Travis Jourdan Austin, Texas Details
Travis Jourdan's eLoyalty, a TeleTech Company Experience November 2013 - Present
Job Founder at vinylmnky
Industry Computer Software
Experience
vinylmnky   February 2015 - Present
eLoyalty, a TeleTech Company   November 2013 - Present
eLoyalty  July 2012 - November 2013
Center for Economic Development's Sustainable Business Program   July 2011 - May 2012
The University of Texas at San Antonio  January 2011 - May 2012
The University of Texas at San Antonio  January 2011 - May 2012
The Movement  April 2010 - May 2012
Bohanan's   August 2011 - March 2012

Skills
Account Management, Financial Analysis, Finance, Leadership, Analytics, Spanish, Data Analysis, Analysis, Sustainability, Microsoft Excel, Team Leadership, Teamwork, Microsoft Office, PowerPoint, Access, Public Speaking, Event Planning, Research, Salesforce.com, Team Building, Forecasting, Corporate Finance, Predictive Modeling, Visual Basic, Behavioral Analytics, Strategic Planning, Adaptability, Effective Communication, Marketing Strategy, Event Management, Social Media, Committed to..., Marketing Communications, Fundraising, Strategy, Management, Training, Project Planning, Marketing, Enterprise Software, Key Account Management, Salesforce.com...

Education
The University of Texas at San Antonio   2008 — 2012
Bachelor of Business Administration (B.B.A.), Marketing and Finance; Marketing; Finance; Information Systems; Finance

John Sternberg John Sternberg Chicago, Illinois Details
John Sternberg's eLoyalty, a TeleTech Company Experience July 2008 - August 2009
Job Web Developer Looking for Fulltime Opportunities
Industry Computer Software
Experience
Recent Dev Bootcamp Graduate  April 2015 - Present
The Law Offices of Edward J. Kozel   June 2013 - May 2015
Saper Law   April 2013 - April 2013
United States Attorney's Office  January 2012 - May 2012
Chambers of the Hon. Colleen McMahon, U.S. District Court, SDNY   May 2011 - August 2011
Office of the Cook County Public Guardian  May 2010 - August 2010
eLoyalty, a TeleTech Company   July 2008 - August 2009

Skills
Litigation, Legal Research, Legal Writing, Civil Litigation, Torts, Depositions

Education
NYU School of Law   2009 — 2012
Doctor of Law (JD)

University of Chicago   2004 — 2008
Bachelor of Arts (BA), Mathematics

Dev Bootcamp

Dev Bootcamp

Dev Bootcamp

David W. Moss David W. Moss Greater Minneapolis-St. Paul Area Details
David W. Moss's eLoyalty, a TeleTech Company Experience 2000 - 2001
Job Information Technology Enterprise Architect by day | Real Estate Broker (Buyer’s Broker) by night
Industry Information Technology and Services
Experience
US Bank  August 2003 - Present
IFX Forum, Inc.   2013 - Present
David Moss Realty   1985 - Present
Minneapolis Area Association of Realtors  1985 - Present
All Right Tax Services, LLC   2010 - 2013
TAJ Technologies  2001 - 2002
eLoyalty, a TeleTech Company   2000 - 2001
Coopers & Lybrand  1997 - 1999

Skills
Enterprise Architecture, Architecture, SOA, Real Estate, SOA Governance, SOA Security, SOA Testing, Integration, EAI, Enterprise Software, Leadership, SDLC, Vendor Management, Business Analysis, Project Management, Web Services, Oracle SOA Suite, OSB, SOAP, XML Schema, Consulting, webMethods, Software Development, Requirements Analysis, Software Project..., Solution Architecture, Program Management, IT Strategy, Governance, Requirements Gathering, Business Process, IT Management, Real Estate Transactions, Single Family Homes, Fair Housing, National Association of..., Architectures

Education
ZapThink, Licensed ZapThink Architect (LZA)   2011 — 2011
Licensed ZapThink Architect (LZA), Service Oriented Architecture (SOA)

University of Minnesota - Carlson School of Management   2004 — 2004
BA, Transportation

Lincoln Senior High School
High School, Electronis & Programming

Jon D. Nichols II Jon D. Nichols II Austin, Texas Area Details
Jon D. Nichols II's eLoyalty, a TeleTech Company Experience July 2013 - Present
Job VoIP Network Engineer at eLoyalty
Industry Information Technology and Services
Experience
eLoyalty, a TeleTech Company   July 2013 - Present
Powerhouse Management   March 2013 - July 2013
Giganews a Powerhouse Management Company   April 2012 - April 2013
Time Warner Cable  August 2011 - 2012

Skills
UCCE, Cisco Call Manager, CUIC, Cisco VoIP, Cisco Routers, Unity, Microsoft Technologies, VMware Infrastructure, CRM, Dell PowerEdge Servers, CCNA, Network Design, WAN, Software Installation, Computer Hardware, Operating Systems, Switches, Routing, Network Engineering, Data Center, IT Operations, Network Architecture, CUCM, Cisco, Unified Communications, Cisco MDS SAN switches, Microsoft Exchange

Education
ITT Technical Institute-Austin   2009 — 2012
CNS, Information Technology

ITT Technical Institute-Austin   2009 — 2012
Associate's degree, Information Technology

Dimitry Leontiev Dimitry Leontiev Austin, Texas Area Details
Dimitry Leontiev's eLoyalty, a TeleTech Company Experience July 2013 - April 2015
Job IPT/UCCE Escalation engineer
Industry Computer Networking
Experience
IPsoft  April 2015 - Present
eLoyalty, a TeleTech Company   July 2013 - April 2015
mindSHIFT  September 2011 - July 2013
Cisco Systems  November 2009 - August 2011
Acer America Corp.  December 2005 - November 2009
Dish Network/Velocity.net   June 2002 - December 2004

Skills
Cisco, Troubleshooting, Windows Server, Active Directory, Operating Systems, Managed Services, Telecommunications, Windows, Customer Relations, CCNA, Cloud Computing, Computer Hardware, Team Leadership, Routers, Servers, TCP/IP, Ethernet, Networking, Network Administration, DNS, Microsoft Exchange, LAN-WAN, Cisco Call Manager, System Administration, Storage, Firewalls, IT Operations, Hardware, Wireless Networking, Cabling, Windows 7, HP, XP, NAS, Computer Network..., Storage Area Networks, Software Installation, SAN, Unified Presence, Cisco Telepresence, Video Collaboration, Enterprise Voice, Unified Communications, Telepresence, Tandberg, Codian, AV Integration, DHCP, Cisco Technologies, Data Center

Education
Austin Community College   2009 — 2012
Business Administration

Temple College   2003 — 2004
Business

Temple High School   2000 — 2003
Obtained high school diploma, Business

Karla Owens Karla Owens Orlando, Florida Area Details
Karla Owens's eLoyalty, a TeleTech Company Experience April 2015 - Present
Job Corporate Technical Recruiter at eLoyalty, a TeleTech Company
Industry Staffing and Recruiting
Experience
eLoyalty, a TeleTech Company   April 2015 - Present
Wyndham Vacation Ownership  August 2014 - April 2015
eLoyalty, a TeleTech Company   September 2013 - June 2014
Adecco Engineering & Technical  September 2011 - September 2013
TETRA TECHNOLOGIES, INC  October 2009 - July 2011
GENERAL EMPLOYMENT ENTERPRISES  October 2007 - August 2009
TETRA TECHNOLOGIES INC  March 2006 - October 2007

Skills
Recruiting, Human Resources, New Hire Orientations, Technical Recruiting, Employee Relations, Talent Acquisition, Sourcing, Contract Recruitment, Training, Temporary Staffing, Interviews, Staffing Services, Career Counseling, Onboarding, Employee Benefits, Internet Recruiting, Applicant Tracking..., Management, Temporary Placement, College Recruiting

Education
Houston Baptist University   2008 — 2011
M.A., Psychology

Sam Houston State University   2002 — 2005
B.S, Psychology

Dan Eccher Dan Eccher Loveland, Colorado Details
Dan Eccher's eLoyalty, a TeleTech Company Experience March 2014 - Present
Job Sr Principal Contact Center Solutions Engineering at eLoyalty
Industry Telecommunications
Experience
eLoyalty, a TeleTech Company   March 2014 - Present
PSS (Product Support Solutions)   October 2012 - February 2014
Spanlink Communications  July 2011 - October 2012
ShoreGroup  September 2010 - June 2011
Spanlink Communications  January 2005 - September 2010
Eccher Software Development, LLC   March 2002 - December 2004
Aspect Communications  January 1999 - March 2002
MicroHouse   May 1997 - December 1998
Colorado Time Systems  1988 - 1997

Skills
CTI, Unified Communications, IVR, Enterprise Software, Cisco Technologies, Contact Centers, Pre-sales, Product Management, Telecommunications, VoIP, ACD, Professional Services, Leadership, Process Improvement, Agile Methodologies, SIP, Management, Cloud Computing, Go-to-market Strategy, Cross-functional Team..., Competitive Analysis, Marketing Strategy, Product Lifecycle..., Business Development, Sales Engineering, Solution Selling, Product Development, Genesys, Project Management, Managed Services, Development Management, Sales, Speech Recognition, Software Development, Call Routing, Systems Engineering, Processes Development, Management Development, Cisco UCCE, Cross Functional Team..., Call Centers, New Business Development, Avaya, Cisco Call Manager

Education
Colorado State University   1986 — 1993
BSCS, Computer Science, Electrical Engineering

TVHS   1983 — 1986
High School Diploma, Mathematics, Science, Computers

Chris LaBarbera Chris LaBarbera Tampa/St. Petersburg, Florida Area Details
Chris LaBarbera's eLoyalty, a TeleTech Company Experience August 2012 - September 2014
Job Contact Center Operations and Technology Expert with a Focus on Customer Experience Strategy, Data Analytics, and Cloud
Industry Telecommunications
Experience
Servion Global Solutions  August 2015 - Present
CorvisaCloud  October 2014 - August 2015
eLoyalty, a TeleTech Company   August 2012 - September 2014
TeleTech  July 2012 - September 2014
Citigroup  January 2010 - August 2012
Citigroup  January 2007 - January 2010
Citi  January 2006 - January 2007
NCO Group  January 2005 - January 2006
HSBC  January 2003 - January 2005
HSBC  January 2003 - January 2005

Skills
Call Center, IVR, MIS, VoIP, Cisco Technologies, Networking, Telecommunications, Integration, Unified Communications, TCP/IP, Enterprise Software, SIP, Pre-sales, CRM, Telephony, Cloud Computing, Contact Centers, CTI, Vendor Management, Avaya, SaaS, Managed Services, IP, Data Center, Professional Services, Call Centers, Enterprise Architecture, Service Delivery, Active Directory, Solution Selling, Infrastructure, Software Development, SOA, Management, Disaster Recovery, Solution Architecture, ITIL, Security, System Deployment, Outsourcing, Information Technology, IT Strategy, IT Management, Virtualization, Information Security, Architectures, IT Operations, IT Service Management, Avaya Technologies

Education
University of Phoenix   1998 — 1999
Bachelor of Science (BS), Information Technology

US Naval Nuclear Power School   1996 — 1998
Graduate, Navy Nuclear Power Training Command (NNPTC)

Georgia Institute of Technology   1995 — 1996
College Dropout, Computer Science

Rhonda Koneski, PMP, PMI-ACP Rhonda Koneski, PMP, PMI-ACP Austin, Texas Area Details
Rhonda Koneski, PMP, PMI-ACP's eLoyalty, a TeleTech Company Experience May 2013 - Present
Job Sr. Principle, Technical Project Manager at eLoyalty
Industry Information Services
Experience
eLoyalty, a TeleTech Company   May 2013 - Present
Computer Sciences Corporation  September 2007 - May 2013
Sears Holdings Corporation  November 2005 - September 2007
Computer Sciences Corporation  June 2004 - November 2005
Sears  March 2000 - June 2004
Time Warner Cable  July 1993 - July 2000

Skills
PMP, Telecommunications, Vendor Management, Outsourcing, Management, Cross-functional Team..., Software Documentation, Process Improvement, Technical Support, Program Management, Call Centers, IT Service Management, ITIL, Business Process..., IT Strategy, Enterprise Software, Information Technology, Project Delivery, Project Management, Integration, Data Center, IT Management, Cisco Technologies, Project Planning, Servers, Software Project..., Call Center, Networking, Disaster Recovery, Training, Team Leadership, SDLC, Project Portfolio..., Service Delivery, Visio, Infrastructure, Requirements Analysis, Analysis, Security, Business Intelligence, Leadership, PMO, Agile Methodologies, Agile Project Management, Agile & Waterfall...

Education
Park University   2009 — 2016
Bachelor of Science (BS) - five classes remain to complete degree, Management, 3.9

University of Phoenix   2006 — 2007
Associates, Business Administration, 4.0

Debbie Arion Debbie Arion Phoenix, Arizona Area Details
Debbie Arion's eLoyalty, a TeleTech Company Experience March 2015 - Present
Job Telecommunications UCCE Senior Engineer at eLoyalty, a TeleTech Company
Industry Information Technology and Services
Experience
eLoyalty, a TeleTech Company   March 2015 - Present
TEKsystems  July 2013 - December 2014
American Express  July 2006 - December 2011
EMX, Inc,   2002 - 2006
Blue Cross of Northeastern Pennsylvania  1998 - 2002
NatWest/Fleet PA Services, Inc.   1995 - 1998

Skills
Requirements Analysis, Business Analysis, Call Center, Software Development, Integration, Vendor Management, Visio, Software Project..., PMP, Software Documentation, Disaster Recovery, Call Centers, Project Management

Education
Collin County Community College   1984 — 1986
Business Administration and Management, General

Richland Community College   1984 — 1984
Business Administration and Management, General

Plano Senior High School
High School Diploma

Daniel Bertram Daniel Bertram Denver, Colorado Details
Daniel Bertram's eLoyalty, a TeleTech Company Experience April 2014 - Present
Job Systems Software Principal Programmer at eLoyalty, a TeleTech Company
Industry Computer Software
Experience
eLoyalty, a TeleTech Company   April 2014 - Present
The Integer Group  November 2011 - April 2014
eQ Technologic  January 2010 - November 2011
Lockheed Martin Space Systems Company  June 2004 - December 2009
Avaya  August 1998 - June 2004

Skills
Integration, SQL, Microsoft SQL Server, JavaScript, Databases, Web Services, Active Directory, Java, HTML, Business Intelligence, Project Management, Access, Testing, SSRS, ASP.NET, Cognos, Data Migration, Technical Support, Microsoft Dynamics, T-SQL, Software Project..., Web Development, Reporting & Analysis, Requirements Analysis, Technical Product..., Training Course...

Education
University of Denver   2003 — 2006
Master's, Computer Information Systems

Metropolitan State University of Denver   2001 — 2003
Bachelor’s, Computer Information Systems

Sam Schmit Sam Schmit Ankeny, Iowa Details
Sam Schmit's eLoyalty, a TeleTech Company Experience January 2007 - November 2007
Job Advisory Software Engineer at IBM
Industry Information Technology and Services
Experience
IBM  August 2015 - Present
Appcore  September 2012 - August 2015
Rockwell Collins  November 2007 - September 2012
eLoyalty, a TeleTech Company   January 2007 - November 2007

Skills
Python, Web Development, Java, Eclipse, Software Development, MySQL, Object Oriented Design, Subversion, Cloud Computing, JavaScript, Linux, Software Engineering, Integration, Web Applications

Education
Iowa State University   2000 — 2005
Bachelor of Science (BS), Computer Engineering

Tina Valdez Tina Valdez Greater Denver Area Details
Tina Valdez's eLoyalty, a TeleTech Company Experience May 2010 - November 2013
Job Technology Executive
Industry Information Technology and Services
Experience
Cisco  August 2014 - Present
Cherry Creek Schools Foundation   2013 - Present
Cisco  2013 - July 2014
eLoyalty, a TeleTech Company   May 2010 - November 2013
TeleTech  December 2006 - May 2010
TeleTech  July 2005 - May 2010
Avaya  November 2002 - July 2005
Avaya  July 2001 - October 2002
Avaya  November 2000 - June 2001
USWest  August 1998 - November 2000

Skills
Fluent Spanish, Quality Management, Strategic Financial..., Project Management, Change Management, Labor Relations, Regulatory Strategy, Strategy, Spanish, Product Management, Program Management, Cloud Computing, Operations Management, Management, Cross-functional Team..., Leadership, CRM, Executive Management, Vendor Management, Telecommunications, Strategic Planning, Team Building, Quality Assurance, Business Development, Process Improvement, Call Centers, IT Management, Outsourcing, Business Process..., Customer Satisfaction, Coaching, Business Intelligence, Professional Services, SaaS, Customer Experience, Negotiation, Team Leadership, Business Analysis, Taekwondo, Business Strategy, Start-ups, Contract Negotiation, Networking, Strategic Partnerships, P&L Management, Solution Selling, Integration, IT Strategy, Business Process, Go-to-market Strategy

Education
University of Colorado Boulder - Leeds School of Business   2000 — 2002
Executive MBA, Business Administration

United States Naval Academy   1991 — 1995
BS, Ocean Engineering, Spanish Minor

Catherine Bartlett, PMP Catherine Bartlett, PMP Dallas/Fort Worth Area Details
Catherine Bartlett, PMP's eLoyalty, a TeleTech Company Experience March 2011 - March 2012
Job Contract or Permanent Project Manager, Service Delivery Manager
Industry Financial Services
Experience
OpExNow  July 2014 - Present
Retreat Capital Management, Inc.   March 2012 - May 2014
eLoyalty, a TeleTech Company   March 2011 - March 2012
Modis International  September 2010 - March 2011
Cisco Systems  May 2007 - April 2009
Infrastruct Security  November 2006 - March 2007
Catherine Bartlett Consulting   January 2003 - March 2007
Austin Technology Council  April 1998 - December 2002

Skills
Project Management, Customer Service, Risk Management, Data Analysis, Turn Around Management, Process Redesign, Cross-functional Team..., Customer Satisfaction, Team Building, Strategic Planning, Vendor Management, Team Leadership, Program Management, Process Improvement, Account Management, Matrix/Cross-functional..., Executive-level..., Collaboration &..., Relationship Management, Change Management, Business Process..., Integration, Management, Analysis, PMP, Outsourcing, Networking, Strategy, Unified Communications, CRM, Leadership, Business Process, PMO

Education
St. Edward's University
BBA, Business Management, Magna Cum Laude

St. Edward's University
BA, Criminal Justice, Magna Cum Laude

Matthew Scudder, MBA, PMP Matthew Scudder, MBA, PMP Greater New York City Area Details
Matthew Scudder, MBA, PMP's eLoyalty, a TeleTech Company Experience 2000 - 2001
Job Leader Business Application Strategy (specializing in CRM)
Industry Pharmaceuticals
Experience
JDRF  August 2014 - Present
Deloitte  January 2013 - 2013
Cognizant Technology Solutions  2012 - 2012
Cegedim Dendrite  2009 - 2012
IMS Health  2007 - 2009
Inforte  2006 - 2007
C3i  2001 - 2006
eLoyalty, a TeleTech Company   2000 - 2001
PwC / "Big-4"   1995 - 2000
Pechiney Corporate Finance / Howmet Division   1990 - 1994

Skills
Life Sciences, Pharmaceutical, Healthcare, Managed Care, Sales and Marketing..., CRM, Account Management, Strategic Leadership, Business Development, PMO, Program Management, Master Data Management, Help Desk, Customer Support, Lifesciences, Help Desk Support, Siebel, Strategy, Healthcare Analytics, Management, Pharmaceutics, Analytics, Leadership, Market Research, Outsourcing, Business Intelligence, Salesforce.com, Biotechnology, Pharmaceutical Industry, Consulting, Business Process, Data Warehousing, Professional Services, Sales Process, Integration, Project Management, PMP, Cross-functional Team..., New Business Development, Sales Operations, SaaS

Education
New York University - Leonard N. Stern School of Business   1990 — 1993
MBA, Finance / International Business

Connecticut College   1981 — 1985
BA, Economics / International Political Studies

Russell Dominguez Russell Dominguez Austin, Texas Area Details
Russell Dominguez's eLoyalty, a TeleTech Company Experience June 2014 - Present
Job Senior Talent Acquistion Analyst at eLoyalty, a TeleTech Company
Industry Information Technology and Services
Experience
eLoyalty, a TeleTech Company   June 2014 - Present
eLoyalty  February 2012 - May 2014
ARC  April 2011 - January 2012
InQuest Staffing  September 2009 - March 2011
General Employment  November 1998 - July 2009
TRIAD Personnel  May 2006 - March 2008
General Employment  1998 - 2005

Skills
Technical Recruiting, Applicant Tracking..., Internet Recruiting, Benefits Negotiation, Screening, Sourcing, Talent Acquisition, Executive Search, Recruiting, College Recruiting, Staffing Services, Contract Recruitment

Education
The University of Texas at Austin   1990 — 1997
BA, Sociology

Taylor High School

Lauri McCarthy MBA, PMP® Lauri McCarthy MBA, PMP® Greater Chicago Area Details
Lauri McCarthy MBA, PMP®'s eLoyalty, a TeleTech Company Experience May 2007 - Present
Job Senior Program Manager
Industry Telecommunications
Experience
eLoyalty, a TeleTech Company   May 2007 - Present

Education
Eastern Illinois University   1994 — 1996
M.B.A., MBA

Georgios Tserdanelis, PhD Georgios Tserdanelis, PhD New York, New York Details
Georgios Tserdanelis, PhD's eLoyalty, a TeleTech Company Experience November 2011 - Present
Job Principal VUI Designer at eLoyalty, a TeleTech Company
Industry Information Technology and Services
Experience
eLoyalty, a TeleTech Company   November 2011 - Present
Verizon IT/Voice Portal Caller Experience   April 2011 - November 2011
Voxify  December 2009 - May 2011
La Trobe University  April 2008 - June 2009
Stony Brook University  December 2005 - January 2008
Ohio Wesleyan University  August 2005 - December 2005
The Ohio State University  January 2005 - December 2005
The Ohio State University  September 1998 - December 2004

Skills
Speech Recognition, Usability Testing, Research, Linguistics, IVR, Data Analysis, Analysis, Data Mining, Mobile Applications, User Experience, CTI, User Experience Design, Management, Agile Methodologies, English, Editing, Human Computer..., Customer Experience, Big Data, Mobile Devices, Project Management, Computational..., User Interface Design, SaaS, Software Engineering, Enterprise Software, Customer Service, Translation, Artificial Intelligence, Natural Language..., User-centered Design, Software Development, Perl, Product Management, Voice User Interface...

Education
The Ohio State University   1998 — 2005
PhD, Linguistics

The University of Kansas   1996 — 1998
MA, Linguistics

Wichita State University   1992 — 1996
BA, Anthropology

William Deem William Deem Orlando, Florida Area Details
William Deem's eLoyalty, a TeleTech Company Experience February 2014 - Present
Job Executive Director, Managed Services at eLoyalty, a TeleTech Company
Industry Telecommunications
Experience
eLoyalty, a TeleTech Company   February 2014 - Present
eLoyalty  October 2005 - February 2014
Ocwen Financial Corporation  June 2001 - October 2005

Skills
Cisco ICM, ICM, CVP, Cisco Call Manager, Cisco, VoIP, Telephony, SIP, H.323, MGCP, Call Recording, Unified Communications, IVR, Avaya, Call Center, CTI, ACD, PBX, CCNA, CCNP, ITIL, Telecommunications, VMware, Windows Server 2003, Call Routing, Linux, QoS, Windows, SQL Server, XP, Cisco IOS, Troubleshooting, Virtualization, Unix, Cisco Technologies, Cost Down, Windows Server, Microsoft SQL Server, Cisco UCS, Contact Centers, Call Centers, WAN, Windows XP, Managed Services, Network Design, Data Center, Cisco Routers, Call Logging

Education
University of Central Florida   1998 — 2001
None, Business Administration

American Christian Academy   1994 — 1998
High School Diploma

Louis Tenga Louis Tenga Jacksonville, Florida Area Details
Louis Tenga's eLoyalty, a TeleTech Company Experience January 2014 - Present
Job Cisco Installation Telecommunications Senior Engineer at eLoyalty, a TeleTech Company
Industry Computer Networking
Experience
eLoyalty, a TeleTech Company   January 2014 - Present
Florida State College at Jacksonville  August 2013 - Present
Watson Realty Corp.  September 2010 - January 2014
Fast Train   July 2009 - April 2011
Enterprise Integration  November 2009 - September 2010
Apex Systems,Inc   March 2009 - May 2009
Enterprise Integration  February 2008 - January 2009
Nelnet Inc  November 2004 - January 2007
Time Warner Cable  August 2003 - October 2004
Cousin's Management Group   September 2002 - August 2003

Skills
Unified Communications, Routers, DHCP, VPN, Contact Centers, Calabrio Work Force..., DNS, Switches, Cisco Technologies, Active Directory, Windows Server, Citrix, CCNA, Cisco Routers, Cisco UCS, Operating Systems, TCP/IP, Microsoft Certified..., Computer Hardware, Routing, Microsoft Office, Cisco IOS, Troubleshooting, CCNP, Windows Vista, Printers, Frame Relay, Customer Service, FTP, OSPF, Fast Ethernet, BGP, RIP, IP, EIGRP, Avaya, Telnet, DSL, PABX, Inventory Management, Symantec Security, SNMP, Software Installation, ASA, SolarWinds Network...

Education
University of Central Florida   2012 — 2014
Master of Science (MS), Digital Forensics

Florida State College Jacksonville   2005 — 2011
Bachelors of Applied Science, Network and Telecommunications

Florida Community College   2005 — 2009
Associate of Applied, Science Networking Services Technology

Florida Community College at Jacksonville   2005 — 2008
AS, Network Administration

Sashi Poondi Sashi Poondi Dallas/Fort Worth Area Details
Sashi Poondi's eLoyalty, a TeleTech Company Experience May 2013 - August 2013
Job Sr. Cisco Contact Center Architect at TeleSpace LLC
Industry Telecommunications
Experience
TeleSpace LLC   April 2015 - Present
KForce/ McKesson (Contractor)   January 2014 - April 2015
Rent-A-Center  August 2013 - December 2013
eLoyalty, a TeleTech Company   May 2013 - August 2013
Randstad Technologies US  March 2013 - May 2013
Apex Systems  December 2012 - March 2013
First American Financial Corporation / CoreLogic   January 2007 - December 2012
AT&T  August 2006 - December 2007
AOS  March 2004 - August 2006

Skills
Cisco UCS, VMWare ESXi, Unified Communications, Unified Messaging, Unified Presence, Cisco Communications..., Cisco ICM, Cisco IP IVR, Cisco CVP, Cisco Unity, Cisco Unity Connection, Cisco Emergency..., Cisco Telepresence, Cisco Routing &..., SIP Trunking, MGCP, H323, NICE Perform, IEX Total View, Symon, Cistera, Cisco UC architect and..., IP, Cisco Technologies, Cisco Call Manager, VMware ESX, H.323, Cisco Routers, Active Directory, Data Center, VMware, Servers, Network Engineering, Troubleshooting, NICE, Switches, Firewalls, Telecommunications, Routers, Virtualization, VoIP

Education
Wichita State University   2000 — 2001
Masters, Computer Engineering

University of Madras   1995 — 1999
Bachelors, Electronics & Telecommunication

Tommy Fauth Tommy Fauth Austin, Texas Area Details
Tommy Fauth's eLoyalty, a TeleTech Company Experience July 2014 - Present
Job Senior Manager at eLoyalty, a TeleTech Company
Industry Information Technology and Services
Experience
eLoyalty, a TeleTech Company   July 2014 - Present
eLoyalty  July 2011 - July 2014
Lamar State College-Port Arthur  September 2008 - July 2011
Lamar State College-Port Arthur  September 2007 - September 2008
Lamar State College-Port Arthur  May 2005 - September 2007
Lamar University  January 2004 - May 2005
United States Marine Corps  May 1998 - May 2002

Skills
VMWare Certified..., Microsoft Certfied..., VMware, Troubleshooting, Databases, Administration, Active Directory, Network Security, Microsoft Certified..., System Administration, Network Administration, Windows 7, Microsoft SQL Server, Windows Server, Dell PowerEdge Servers, Technical Support, Servers, XP, Software Installation, Access, Data Center, DNS, Computer Hardware, DHCP, Hardware, Operating Systems, Cisco Technologies, TCP/IP, Security, Cisco IOS, VPN, Networking, Group Policy, Microsoft Exchange, Disaster Recovery, SharePoint, Cisco Call Manager, Virtualization, Cisco Routers, Firewalls, IT Management, Microsoft Technologies, IT Operations, Switches, System Deployment, VoIP, Routing, Windows, Windows XP, Wireless Networking

Education
Lamar University   2003 — 2005
BBA, MIS

Barstow College   2000 — 2002
AAS, Electronics Technician

Navjeet Sarai Navjeet Sarai Toronto, Canada Area Details
Navjeet Sarai's eLoyalty, a TeleTech Company Experience July 2015 - Present
Job UCCE Principal Architect at eLoyalty, a TeleTech Company
Industry Information Technology and Services
Experience
eLoyalty, a TeleTech Company   July 2015 - Present
eLoyalty, a TeleTech Company   July 2013 - Present
IBM Canada Ltd.  May 2008 - June 2013
School Boards Corporation Inc.   March 2007 - August 2008
TELUS  May 2007 - August 2007
Credit Union Central of Ontario  May 2005 - August 2005

Skills
UCCE, ICM, CVP, Contact Centre..., Cisco Call Manager, Java, Requirements Gathering, ClearCase, Openspan, SQL, MS-DOS, Office 2010, Unix, Integration, Call Center, Requirements Analysis, WebSphere Application..., Disaster Recovery, Websphere, Call Centers, Solution Architecture, Business Analysis

Education
York University   2005 — 2010
Computer Engineering, Honors Degree

Humber College   2004 — 2005
Computer Programmer, 2 year Programmer Diploma

Michael R. Jensen, PMP Michael R. Jensen, PMP Houston, Texas Area Details
Michael R. Jensen, PMP's eLoyalty, a TeleTech Company Experience September 2015 - Present
Job Project Manager leading people to achieve extraordinary results implementing deliberate process change & technology
Industry Information Technology and Services
Experience
eLoyalty, a TeleTech Company   September 2015 - Present
P2 Energy Solutions  October 2014 - June 2015
American Golf Association   June 2012 - October 2014
IBM Global Business Services  March 2008 - February 2013
Bayden Hill Technology Services, Inc.   June 2007 - March 2008
Carter & Burgess  March 2004 - June 2007
Tui Consulting  June 2003 - March 2004

Skills
Project Management, SDLC, ERP, Project Planning, Information Technology, Project Portfolio..., Project Delivery, Team Leadership, Program Management, PMO, Business Process, IT Strategy, Business Process..., Integration, PMP, CRM, Business Analysis, Vendor Management, Infrastructure, Process Improvement, Change Management, Business Transformation, Resource Management, Service Delivery, System Deployment, Service Management, IT Service Management, Stakeholder Management, Governance, Event Management, IT Outsourcing, ITIL, Business Process..., Solution Architecture, IT Operations, Software Project..., Process Engineering, Risk Management, Contact Centers, Computer Telephony..., CTI, VoIP protocols SIP, Telephony, Requirements Analysis, Business Process Design, Requirements Gathering, Enterprise Architecture, Oil & Gas Industry, Test Management, commmuncation planning

Education
St. Cloud State University
Bachelor’s Degree, Operations Management and Supervision

University of St. Thomas
Master of Business Administration (M.B.A.), Entrepreneurship/Entrepreneurial Studies, 3.76

Donathan Hutchings Donathan Hutchings Huntsville, Alabama Details
Donathan Hutchings's eLoyalty, a TeleTech Company Experience August 1998 - December 2000
Job Senior Software Engineer at AVNIK Defense Solutions, Inc.
Industry Defense & Space
Experience
AVNIK Defense Solutions, Inc.   October 2013 - Present
DCS Corp  March 2013 - October 2013
MillieModels Corp   May 2012 - March 2013
DCS Corp  October 2007 - May 2012
Time Warner Inc.  January 2006 - October 2007
TEKsystems  October 2002 - December 2005
Technology Consulting Associates  January 2000 - December 2001
eLoyalty, a TeleTech Company   August 1998 - December 2000
Boeing  April 1992 - August 1998

Skills
Information Assurance, Systems Engineering, Security Clearance, Visual Studio, DoD, XML, Microsoft SQL Server, Testing, Software Development, C#, Integration, .NET, SQL, ASP.NET, Databases, TCP/IP, Windows, Java, Troubleshooting, Analysis, Requirements Analysis, Visual Basic, Oracle, Software Documentation, Security, Visio, Software Project..., Software Engineering, T-SQL, Programming, CRM, Agile Methodologies, Training, System Administration, Web Applications, VB.NET, SDLC, IIS, AJAX, HTML, Requirements Gathering, JavaScript, Database Design

Education
Middle Tennessee State University   1984 — 1988
Bachelor's degree, Analytical Chemistry, 3.2

Nashville State Community College   1985 — 1986
Associate's degree, Chemical Engineering Technology/Technician, 3.6

Jon Markey Jon Markey Greater Seattle Area Details
Jon Markey's eLoyalty, a TeleTech Company Experience November 2013 - Present
Job Senior Principal, Technical Project Manager at eLoyalty, a TeleTech Company
Industry Information Technology and Services
Experience
eLoyalty, a TeleTech Company   November 2013 - Present
Performance Technology Partners  May 2013 - November 2013
Convergys  November 2010 - April 2013
Kelsey Consulting, LLC   October 2008 - August 2010
T-Mobile (Apex)   January 2008 - August 2008
Davis Wright Tremaine LLP (Hansell Tierney)   April 2007 - December 2007
Microsoft (Excell Data)   November 2006 - February 2007
Microsoft (Parker Services)   March 2006 - July 2006
Washington Mutual (Parker Services)   April 2005 - February 2006
Self-employed  September 2004 - January 2005

Skills
Program Management, Cross-functional Team..., Process Improvement, Project Management, Telecommunications, Management, Strategic Planning, Enterprise Architecture, Budgets, Call Center, Software Documentation, Enterprise Software, Vendor Management, Business Analysis, Change Management, IVR, Call Centers, Outsourcing

Education
Seattle University   1987 — 1991
BA, Business Administration & Marketing

Seattle University
Bachelor of Arts, Business Administration

Lorelle Polano Lorelle Polano Toronto, Canada Area Details
Lorelle Polano's eLoyalty, a TeleTech Company Experience August 2015 - Present
Job
Industry Telecommunications
Experience
eLoyalty, a TeleTech Company   August 2015 - Present
Allstream  July 2006 - August 2015
Allstream  2004 - 2006
Domus Architects   2004 - 2004

Skills
Marketing Communications, Telecommunications, Managed Services, Proposal Writing, Solution Selling, Marketing Strategy, Unified Communications, Project Management, Internal Communications, Product Marketing, Business Development

Education
Ryerson University   2000 — 2002
MA

York University   2000 — 2002
MA

University of Windsor   1995 — 1999
Bachelor of Arts

Marymount College
High School Diploma

Our Lady of Fatima

Richard Boice Richard Boice Austin, Texas Area Details
Richard Boice's eLoyalty, a TeleTech Company Experience January 2012 - Present
Job Principal Account Manager at eLoyalty, a TeleTech Company
Industry Information Technology and Services
Experience
eLoyalty, a TeleTech Company   January 2012 - Present
Eloyalty Corp   January 2006 - January 2012
Stealth Network Technologies   January 2001 - January 2006
Volt Technologies  January 2001 - January 2001
Sykes Enterprises Klamath Falls OR   January 1996 - January 2001

Skills
Workforce Management, Call Center, Call Recording, ICM, CTI, Call Routing, Cisco Call Manager, Unified Communications, Cisco, Vendor Management, Operations Management, Change Management, Team Leadership, Customer Relations, Troubleshooting, CVP, Windows Server 2003, Professional Services, Windows, Cisco Technologies, Telecommunications, Call Centers, Windows Server, IVR, Cost Down, Routers, Service Delivery, Call Logging, ACD, VoIP

Education
University of North Carolina at Wilmington   1981 — 1983

Cisco

Ohamien Uhakheme Ohamien Uhakheme Orlando, Florida Area Details
Ohamien Uhakheme's eLoyalty, a TeleTech Company Experience August 2014 - Present
Job Telecommunications Architect at eLoyalty
Industry Information Technology and Services
Experience
eLoyalty, a TeleTech Company   August 2014 - Present
IBM  August 2008 - August 2014
The Revere Group  July 2005 - August 2008
University of Central Florida  August 2002 - July 2005

Skills
Cisco Technologies, Networking, Unified Communications, Infrastructure, Disaster Recovery, Data Center, Enterprise Architecture, Virtualization, Cisco Nexus, WAN, Network Security, Switches, Windows Server, IT Service Management, VMware, Firewalls, VoIP, ITIL, Active Directory, CCNA, Routers, VPN, Troubleshooting, Network Design, Cisco Call Manager

Education
University of Central Florida   2002 — 2005
BS, Information Systems Technology

Sulabh Patel Sulabh Patel Houston, Texas Area Details
Sulabh Patel's eLoyalty, a TeleTech Company Experience January 2013 - Present
Job Principal Escalation Engineer at eLoyalty, a TeleTech Company
Industry Telecommunications
Experience
eLoyalty, a TeleTech Company   January 2013 - Present
Insight  February 2010 - February 2012
Stewart Title  2012 - 2012
Accenture  December 2007 - March 2009
CorSolutions  May 2005 - November 2007
AT&T  2002 - 2005

Skills
SIP, Cisco Technologies, Cisco Call Manager, Unified Communications, VoIP, CCNA, Gateway, CCVP, Routing, Routers, Networking, Data Center, IVR, Cisco Certified, Telecommunications, Troubleshooting

Education
Maharishi University of Management   2000 — 2001
MS, Computer Science

Dharmsinh Desai Institute of Technology   1994 — 1998
B.E., Electronics & Communications

H.M. Patel English Medium School

Chris Gorr Chris Gorr Greater Pittsburgh Area Details
Chris Gorr's eLoyalty, a TeleTech Company Experience June 2013 - Present
Job IPT Solutions Architect at eLoyalty, a TeleTech Company
Industry Computer Networking
Experience
eLoyalty, a TeleTech Company   June 2013 - Present
solutions4networks  July 2011 - June 2013
Presidio Networked Solutions  April 2006 - June 2011
Presidio Networked Solutions  May 2000 - April 2006
Global Technologies, Inc.   January 2000 - May 2000
PC Supplies, Inc.   January 1999 - January 2000
Computer Sciences Corporation  July 1995 - December 1998

Skills
Unity, CME, CUPS, CUE, UCCE, Cisco Technologies, Unified Communications, Cisco Call Manager, CCVP, Switches, Routing, VoIP, UCCX, Enterprise Network..., Telecom Network Design, Technology Pre-Sales, Team Management, Routers, Data Center, VMware, Network Design, Virtualization, Security, CCNP, Cisco IOS, WAN, Network Architecture, Network Engineering, Cisco Nexus, LAN-WAN, CCNA, MPLS, Switching, Cisco Routers, OSPF, QoS

Education
University of Delaware   1991 — 1995
Bachelor of Science, Business Administration

Norwin High School   1988 — 1991

Dave Lillie Dave Lillie Greater Milwaukee Area Details
Dave Lillie's eLoyalty, a TeleTech Company Experience July 2012 - December 2013
Job Network Sales Engineer at Fiserv
Industry Information Technology and Services
Experience
Fiserv  May 2014 - Present
Self Employed  December 2013 - May 2014
eLoyalty, a TeleTech Company   July 2012 - December 2013
Paragon Development Systems  October 2011 - July 2012
Core BTS  February 2010 - October 2011
Paragon Development Systems  February 2008 - February 2010
CDW / Berbee   August 2005 - February 2008
AT&T / SBC / Ameritech   June 1999 - August 2005
Anixter  November 1998 - June 1999
In-Sink-Erator  November 1995 - November 1998

Skills
Data Center, Unified Communications, LAN/WAN, Cisco Nexus, Cisco Call Manager, Cisco Routing &..., Cisco Technologies, LAN-WAN, Contact Centers, Cisco IP Telephony..., Cisco UCS, Cisco Wireless, Cisco Security, Cisco Telepresence, Cisco Routers, Enterprise Software, Pre-sales, Cloud Computing, Network Security, Switches, Routing, WAN, Professional Services, VoIP, Networking, Cisco IOS, Cisco Certified, Hardware, Telephony, Virtualization, Infrastructure, Network Administration, Network Design, Network Architecture, EMC Storage, Managed Services

Education
Iowa State University   1984 — 1991
BS, Computer Engineering

Nathan Galloway Nathan Galloway Nashville, Tennessee Details
Nathan Galloway's eLoyalty, a TeleTech Company Experience October 2014 - Present
Job Executive Director of Customer Experience Technology at eLoyalty, a TeleTech Company
Industry Information Technology and Services
Experience
eLoyalty, a TeleTech Company   October 2014 - Present
eLoyalty  May 2010 - October 2014
Comcast Communications Inc.  May 2007 - May 2010

Skills
Cisco Technologies, Unified Communications, Integration, Telecommunications, VoIP, Virtualization, Call Centers, Cloud Computing, Cisco Call Manager, Contact Centers, Data Center, Disaster Recovery, Enterprise Architecture, Enterprise Software, IP, IT Management, IT Operations, IT Strategy, Leadership, Managed Services, Management, Network Design, Professional Services, SaaS, Servers, Solution Architecture, System Deployment, TCP/IP, Troubleshooting, VMware, Vendor Management, Wireless

Education
Rider University   2007 — 2008
Bachelors of Business, Computer Information Systems

Penn State University   2002 — 2007
Bachelors of Science, Information Science and Technology

Doug Brooke Doug Brooke Calgary, Canada Area Details
Doug Brooke's eLoyalty, a TeleTech Company Experience July 2013 - Present
Job Solutions Architect/Engineer, IT Unified Communications
Industry Information Technology and Services
Experience
eLoyalty, a TeleTech Company   July 2013 - Present
Affirmative Solutions Inc.   March 2011 - Present
Shaw Communications  October 2008 - March 2011
Shaw Communications Inc  March 2004 - October 2008
Netricom - Axia   July 2000 - February 2004
TCSWest   May 1999 - June 2000
TafTech / Unified Systems Group   February 1995 - April 1999

Skills
Cisco Call Manager, Unified Communications, VoIP, PBX, Telephony, Call Center, CVP, IVR, ACD, SIP, CTI, Cisco, Cisco Technologies, Telecommunications, Call Centers, Integration, Data Center, IP, Network Architecture, CCNA, MPLS, Troubleshooting, Contact Centers, Networking, System Deployment, Enterprise Architecture, Network Design, WAN, Routing, Infrastructure, Switches, LAN-WAN, Enterprise Software, Avaya, QoS, Routers, TCP/IP, Wireless

Education
Northern Alberta Institute of Technology   1995 — 2004

Chris Morley Chris Morley Greater New York City Area Details
Chris Morley's eLoyalty, a TeleTech Company Experience April 2014 - Present
Job VP & GM Cloud Contact Center at eLoyalty, a TeleTech Company
Industry Telecommunications
Experience
eLoyalty, a TeleTech Company   April 2014 - Present
Genesys  January 2010 - March 2014
Genesys Telecommunications  2007 - January 2010
Genesys Telecommunications Lab  2007 - January 2010
AT&T  1984 - 2007
Hillsborough HS   2005 - 2005

Skills
Business Development, Call Centers, Cloud Computing, Contact Centers, Cross-functional Team..., Enterprise Software, Go-to-market Strategy, Integration, Managed Services, Outsourcing, Product Management, Product Marketing, Professional Services, SaaS, Strategy, Strategic Partnerships, Solution Selling, Telecommunications, VoIP

Education
Rutgers, The State University of New Jersey-New Brunswick   1974 — 2007
MA, Mathematics

Jay Bankoff Jay Bankoff Greater Chicago Area Details
Jay Bankoff's eLoyalty, a TeleTech Company Experience November 2004 - October 2005
Job Enthusiastic, hardworking, experienced and credentialed System and Software Developer
Industry Computer Software
Experience
Feeding America  December 2013 - Present
IBS  September 2013 - December 2013
Insurance Auto Auctions  March 2011 - July 2013
Global Employment Solutions  September 2010 - March 2011
Alere, Inc.   June 2005 - September 2010
eLoyalty, a TeleTech Company   November 2004 - October 2005
Affinity Express  January 2005 - May 2005

Skills
Java, CSS, HTML, Testing, Requirements Analysis, Windows, Troubleshooting, Quality Assurance, Technical Writing, Maintenance & Repair, Web Applications, Visual Studio, C# 2.0, Web Development, ASP.NET, C# 3.0, VB.NET, E-commerce, C#, Software Development, JavaScript, Programming, ASP.NET MVC, .NET, Web Services

Education
DePaul University - Charles H. Kellstadt Graduate School of Business   2001 — 2004
Master of Business Administration (MBA), Ecommerce concentration

Depaul University   1996 — 2001
Master's degree, Computer Science

Nathan Hindes Nathan Hindes Phoenix, Arizona Area Details
Nathan Hindes's eLoyalty, a TeleTech Company Experience June 2011 - Present
Job Support Architect at eLoyalty
Industry Information Technology and Services
Experience
eLoyalty, a TeleTech Company   June 2011 - Present
eLoyalty, a TeleTech Company   June 2011 - April 2013
Insight  November 2004 - June 2011
Calence, LLC  November 2004 - January 2007
Friendship Village of Tempe   April 1997 - October 2004

Skills
Unified Communications, CTI, IVR, VoIP, Cisco UCS, Cisco IOS, Managed Services, Contact Centers, QoS, Enterprise Software, Switches, Data Center, WAN, Network Architecture, Avaya, Routing

Education
Phoenix College   2005 — 2007
Bachelor of Applied Science, Information Technology

Ryan Harris Ryan Harris Cincinnati Area Details
Ryan Harris's eLoyalty, a TeleTech Company Experience January 2014 - Present
Job Cisco Unified Communications Engineer
Industry Information Technology and Services
Experience
eLoyalty, a TeleTech Company   January 2014 - Present
TEKsystems  August 2012 - December 2013
Cincinnati Bell  July 2011 - July 2012
Fusionstorm  2006 - 2009
Cincinnati Bell  2001 - 2006

Skills
Cisco Technologies, Cisco Call Manager, Cisco Certified, Cisco VoIP, Cisco Routers, Cisco IP Telephony..., MGCP, Network Engineering, Network Design, Network Administration, CCNP, Sales, BGP, SIP Trunking, Cisco Nexus, Security, Unified Communications, CCNA, SIP, ASA, Managed Services, CCVP, Networking, Call Centers, EIGRP, System Deployment, VMware, Cisco IOS, VoIP, Troubleshooting, Hardware, IP, Routers, Wireless, Telecommunications, Servers, LAN-WAN

Education
The Ohio State University

Derek Massey Derek Massey Jacksonville, Florida Area Details
Derek Massey's eLoyalty, a TeleTech Company Experience March 2015 - Present
Job Telecommunications Senior Engineer at eLoyalty, a TeleTech Company
Industry Information Technology and Services
Experience
eLoyalty, a TeleTech Company   March 2015 - Present
Watson Realty Corp  May 2006 - March 2015

Skills
VPN, Routers, Switches, Cisco Routers, DHCP, CCNA, DNS, Network Administration, Disaster Recovery, HP, Security, ITIL v3 Foundations..., Unified Communications, Unified Messaging, Cisco VoIP, Backup Exec, Symantec Endpoint..., Network Security, Cisco Technologies, Networking, Telecommunications

Education
Illinois State University   2001 — 2005
BA, Information Technology

Katie Raezer Katie Raezer York, Pennsylvania Area Details
Katie Raezer's eLoyalty, a TeleTech Company Experience July 2013 - Present
Job Sr IPT Specialist at eLoyalty, a TeleTech Company
Industry Information Technology and Services
Experience
eLoyalty, a TeleTech Company   July 2013 - Present
Independent Cisco VOIP Consultant   December 2011 - Present
JLG Industries  July 2012 - July 2013
ITT Technical Institute  September 2011 - September 2012
BAE Systems  December 2006 - December 2011
ITT Tech  2002 - 2006
Quebecor World  1997 - 2001
Quebecor World France  1997 - 2001
AARP  1990 - 1997

Skills
Cisco VoIP, Cisco IOS, Cisco Call Manager, Cisco Routers, CCVP

Education
Shippensburg University of Pennsylvania   2004 — 2006
MS, MIS

University of Maryland University College   1987 — 1993
BS, IFSM

Lower Merion

WV

Christian (Dunkel) Owen Christian (Dunkel) Owen Austin, Texas Details
Christian (Dunkel) Owen's eLoyalty, a TeleTech Company Experience November 2011 - August 2012
Job IPT Engineer
Industry Information Technology and Services
Experience
ShoreGroup  August 2012 - August 2015
eLoyalty, a TeleTech Company   November 2011 - August 2012
eLoyalty  April 2009 - November 2011
Astreya Partners  June 2007 - April 2009
Best Buy  September 2006 - June 2007
Workforce Logic  April 2006 - September 2006
Sears, Roebuck and Co.   September 2005 - April 2006
Filipino Plaza Neighborhood Networks   February 2005 - August 2005
Twisted Music   September 2002 - June 2004
The Computer Re-Store   October 2002 - April 2003

Skills
CCNA, CCNA-Voice, CompTIA A+, Technical Support, Windows 7, OS X, Cisco VoIP, Cisco Call Manager, Networking, Troubleshooting, Computer Hardware, Operating Systems, Software Installation, Software Documentation, VPN, Printers, Mobile Devices, Network Administration, Linux, Windows, Cisco Technologies, Servers, LAN-WAN, Sales, Active Directory

Education
ITT Technical Institute-Lathrop   2004 — 2007
Information Systems Security, 4.0

Courtland Holder Courtland Holder Toronto, Canada Area Details
Courtland Holder's eLoyalty, a TeleTech Company Experience June 2014 - Present
Job Senior Principal UCCE Solution Architect at eLoyalty, a TeleTech Company
Industry Information Technology and Services
Experience
eLoyalty, a TeleTech Company   June 2014 - Present
eLoyalty  September 2011 - June 2014
IBM Canada  August 2006 - September 2011
IBM  2006 - September 2011
IBM Global Services  2006 - September 2011
VMC Consulting  2004 - 2006
DeVry Inc.  2001 - 2004
Cable & Wireless Barbados   1979 - 1998

Skills
Cisco Technologies, Cisco Call Manager, Cisco Interaction..., Asterisk VOIP Server, Active Directory, Cisco Routers, Cisco ASA Firewall, Cisco UCCE, Cisco ICM, Cisco CVP, Cisco IP/IVR, Cisco UCCX, Computer Hardware, Contact Center..., Cisco Contact Center..., VMware ESX, VMware Workstation, Microsoft Exchange, Microsoft SQL Server

Education
DeVry Institute of Technology   1998 — 2001
Electronic Engineering Technology

Liliana Quintana Liliana Quintana Austin, Texas Area Details
Liliana Quintana's eLoyalty, a TeleTech Company Experience July 2014 - Present
Job Senior Contact Center Engineer at Nexus A Dimension Data Company
Industry Computer & Network Security
Experience
eLoyalty, a TeleTech Company   July 2014 - Present
Nexus - A Dimension Data Company  July 2014 - Present
Senior Manager  September 2012 - June 2014
eLoyalty  March 2012 - September 2012
eLoyalty  June 2009 - March 2012
The University of Texas at El Paso  February 2004 - May 2008

Skills
Cisco Call Manager, CTI, IVR, Unified Communications, VoIP, Cisco Technologies, SIP, Servers, Contact Centers, Managed Services, Data Center, DNS, Telephony, QoS, Call Centers, TCP/IP, Troubleshooting, Integration

Education
The University of Texas at El Paso   2003 — 2008
Electrical and Computer Engineering, Computer Engineering

Liz Cauffman Liz Cauffman Greater Chicago Area Details
Liz Cauffman's eLoyalty, a TeleTech Company Experience April 2001 - September 2001
Job Acting head of HR North America Region at Capgemini Financial Services USA Inc
Industry Information Technology and Services
Experience
Capgemini Financial Services USA Inc  January 2009 - Present
Capgemini Financial Services USA Inc  January 2006 - December 2008
eLoyalty, a TeleTech Company   April 2001 - September 2001

Skills
Business Analysis, Change Management, Program Management, Management Consulting, IT Strategy, Risk Management, Cross-functional Team..., Outsourcing, Business Transformation, Strategy, Business Process..., Process Improvement, Business Process, Vendor Management, PMO, Project Portfolio..., SDLC, Governance, Resource Management, Business Intelligence

Education
Loyola University of Chicago   1979 — 1983
BA, Political Science

Donna MacDonald Donna MacDonald Greater Denver Area Details
Donna MacDonald's eLoyalty, a TeleTech Company Experience July 2012 - July 2015
Job Sales Development Executive, Customer Care Industry
Industry Outsourcing/Offshoring
Experience
Conduit Global  July 2015 - Present
eLoyalty, a TeleTech Company   July 2012 - July 2015
TeleTech  June 2011 - July 2012
TeleTech  March 2009 - June 2011

Skills
BPO, SaaS, Cloud Computing, Contact Centers, Outsourcing, Customer Satisfaction, Customer Experience, Process Improvement, Workforce Management, Operations Management, Business Development, Sales, Cross-functional Team..., Vendor Management, IVR, Professional Services, Team Leadership, Call Center, Project Management, Telecommunications, Salesforce.com, Lead Generation, Account Management, Call Centers, CRM, Enterprise Software, Solution Selling, Business Process..., Customer Retention, Management, Inbound Marketing, Call Center Development

Education
Rutgers University-New Brunswick   1984 — 1989
BA, English.Psychology

Kishore Pardasani Kishore Pardasani Fort Lauderdale, Florida Details
Kishore Pardasani's eLoyalty, a TeleTech Company Experience December 2014 - Present
Job Executive Director Channels Sales East at eLoyalty, a TeleTech Company
Industry Telecommunications
Experience
eLoyalty, a TeleTech Company   December 2014 - Present
eLoyalty, a TeleTech Company   June 2013 - December 2014
eLoyalty a TeleTech Company  February 2012 - June 2013
VoiceRite  January 2011 - January 2012
VoiceRite  January 2007 - January 2010
VoiceRite  January 2005 - January 2007
VoiceRite  January 2001 - January 2005
Federal Express  1998 - 2000

Skills
Java, Unified Communications, Cisco Technologies, Cisco Call Manager, IVR, UCCE, Enterprise Software, Websphere, VoIP, SIP, Cloud Computing, IP, CVP, Cost Down

Education
University of Miami   1996 — 2000
BSCPE

Cari Knuckles Cari Knuckles Providence, Rhode Island Area Details
Cari Knuckles's eLoyalty, a TeleTech Company Experience 1999 - 2001
Job Educator
Industry Individual & Family Services
Experience
Educator  August 2011 - Present
eLoyalty, a TeleTech Company   1999 - 2001
TASS Technology Solutions   1998 - 1999

Skills
Public Speaking, Community Outreach, Event Planning, Nonprofits, Teaching, Social Media, Research, Fundraising, Editing, Public Relations, Program Development, Microsoft Office

Education
Southwestern Assemblies of God University   1990 — 1992
Counseling Psychology

Cameron University   1986 — 1990
Bachelor's degree, Communication and Media Studies

Jim Timmins Jim Timmins Greater Los Angeles Area Details
Jim Timmins's eLoyalty, a TeleTech Company Experience February 2014 - Present
Job Telecommunications
Industry Computer & Network Security
Experience
eLoyalty, a TeleTech Company   February 2014 - Present
J&J Applied Technologies, Inc   January 2003 - Present
Foundation Laboratory  June 2008 - February 2014

Skills
Virtualization, Active Directory, Security, Network Security, VMware, Hardware, Technical Support, VoIP, Servers, Networking, Computer Hardware, Solution Selling, Cloud Computing

Education
California State University-Northridge   2003 — 2006
BA, History, Philosophy

Heather Sessom Heather Sessom Austin, Texas Area Details
Heather Sessom's eLoyalty, a TeleTech Company Experience May 2014 - May 2015
Job Hosting Systems Administrator at Homeaway.com
Industry Information Technology and Services
Experience
HomeAway.com  June 2015 - Present
eLoyalty, a TeleTech Company   May 2014 - May 2015
Volusion  August 2013 - May 2014
Volusion  November 2011 - August 2013
McGinnis, Lochridge & Kilgore, L.L.P.   November 2009 - November 2011
ALCON DTS   May 2009 - September 2009

Skills
Windows Server 2003, Windows 7, Windows XP Professional, Wireless Networking, HP Procurve, Dell PowerEdge Servers, Dell Desktops, Acronis, Microsoft Office, Active Directory, Microsoft Exchange 2003, VirtualBox, Cisco Catalyst Switches, Windows Server, Dell Computers, VMware, IIS, Laptops, Hardware, XP, Software Installation, Computer Hardware, Microsoft Exchange, Cisco Technologies, Group Policy, System Administration, Network Administration, OS X, Networking, Windows 8, File Sharing, Distributed File Systems, Antivirus, Blackberry Enterprise..., Windows XP

Education
Austin Community College   2009 — 2012
Associates of Applied Science, Local Network Admin

Vivek Batham Vivek Batham Franklin, Tennessee Details
Vivek Batham's eLoyalty, a TeleTech Company Experience December 2014 - Present
Job Senior System Programmer at eLoyalty, a TeleTech Company
Industry Information Technology and Services
Experience
eLoyalty, a TeleTech Company   December 2014 - Present
Deloitte US  December 2011 - Present
Deloitte  December 2011 - December 2014
Polaris Software Lab  December 2010 - December 2011
Mphasis  2009 - 2010
Mphasis  2008 - 2010

Skills
Crystal Reports, Force.com, Requirements Analysis, Requirements Gathering, Web Services, SQL, PL/SQL, SFDC, Salesforce.com, Core Java, Data Migration, Apex Programming, Oracle, Informatica, Solution Architecture

Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor's degree, Electrical, Electronics and Communications Engineering

Rakhee Duneja, Dual CCIE - Voice & R/S Rakhee Duneja, Dual CCIE - Voice & R/S Greater Denver Area Details
Rakhee Duneja, Dual CCIE - Voice & R/S's eLoyalty, a TeleTech Company Experience May 2010 - November 2012
Job Solutions Architect, Professional Services Advanced Technology Practice at Nexus A Dimension Data Company
Industry Information Technology and Services
Experience
Nexus - A Dimension Data Company  October 2014 - Present
ShoreGroup  December 2012 - October 2014
Tech Mahindra  November 2012 - December 2012
eLoyalty a Teletech Company  May 2010 - November 2012
IBM Canada Ltd.  2007 - 2010
IBM Canada Ltd.  2005 - 2007
Thakral Corporation Ltd.   2004 - 2005
vCustomer  2003 - 2004
NCLI   2000 - 2001
usha international  1994 - 1998

Skills
Cisco Call Manager, CCNP, CCVP, Cisco Technologies, CCIE, EIGRP, QoS, OSPF, CCNA, Routing, Cisco Certified, VoIP, Cisco IOS, Routers, Switches, BGP, H.323, WAN, VPN, HSRP, Cisco Nexus, Firewalls, Network Design, Data Center, Networking, Unified Communications, Cisco Routers, Network Architecture, Computer Network..., Cisco VoIP, LAN-WAN, ASA, Juniper, Contact Centers, SIP, Telephony, IP, Avaya

Education
Aligarh Muslim University   1991 — 1994
Associate's degree, Electronics Engineering

Kendriya Vidyalaya   1980 — 1991
Science

Winnet Systems
CCIE, Voice and R/S

Jeffrey Luck Jeffrey Luck Jacksonville, Florida Area Details
Jeffrey Luck's eLoyalty, a TeleTech Company Experience July 2013 - Present
Job Reporting Specialist at eLoyalty, a TeleTech Company
Industry Computer Software
Experience
eLoyalty, a TeleTech Company   July 2013 - Present
Fanatics, Inc.   November 2012 - July 2013
Incepture  October 2009 - January 2013
OptaComp   2009 - 2012
MDI HOLDINGS, INC  September 2008 - September 2009
BLUE CROSS BLUE SHIELD OF FLORIDA  October 2007 - September 2008
Accenture  November 2005 - October 2007
Diversified Group Administrators   April 2000 - November 2005

Skills
SSRS, SQL, Crystal Reports, Microsoft SQL Server, Business Intelligence, Business Analysis, Requirements Analysis, Data Warehousing, T-SQL, Databases, Stored Procedures, HIPAA, Access, Data Analysis, Oracle, PL/SQL, Healthcare, Microsoft Excel, Microsoft Office, Data Modeling, Software Documentation, SharePoint, Process Improvement, ASP.NET, SDLC, Visual Basic, ETL, SSIS

Education
Penn State University   1991 — 1995
Bachelor, Science Business Management

Computer Tech

Sarah McCarter Sarah McCarter Greater Nashville Area Details
Sarah McCarter's eLoyalty, a TeleTech Company Experience May 2013 - Present
Job Principal Business Analyst at TeleTech
Industry Internet
Experience
eLoyalty, a TeleTech Company   May 2013 - Present
Salesforce.com  May 2011 - March 2013
Nelson Technology  September 2010 - May 2011
Stream Global Services  September 2007 - January 2010

Skills
Salesforce.com, Force.com, SaaS, Cloud Computing, PaaS, Salesforce.com..., SFDC, Google Apps, CRM, Salesforce.com..., Building Relationships, Technical Support, Call Centers, Business Process, Analytics, Enterprise Software, Marketing Automation, Cloud Applications, Salesforce Administrator, Professional Services, Salesforce.com..., Management, Business Analysis, Business Intelligence, Integration, Agile Methodologies, Vendor Management

Education
State University of New York College at Fredonia   2006 — 2010
B.S., Geology

Jefferson Community College   2003 — 2005
Associate of Arts and Sciences (A.A.S.), Liberal Arts and Sciences/Liberal Studies

Le Moyne College   2001 — 2003

Harrisville Central

Harrisville Central

Harrisville Central

Sanjay Megada Sanjay Megada Cincinnati Area Details
Sanjay Megada's eLoyalty, a TeleTech Company Experience August 1997 - 2000
Job VP, Office of Strategy and Enterprise Programs at Standard Register
Industry Information Technology and Services
Experience
Standard Register  October 2014 - Present
...   January 2014 - Present
Xerox  August 2002 - December 2013
VisualPlex   2000 - 2002
Bausch & Lomb  1999 - 2000
eLoyalty, a TeleTech Company   August 1997 - 2000
GE Aviation  1990 - 1995

Skills
Cross-functional Team..., CRM, Business Process..., Outsourcing, Process Improvement, Strategy, Start-ups, Solution Selling, Program Management, Business Development, Management, Six Sigma, Business Strategy, Product Management, Enterprise Software, Integration

Education
The University of Chicago - Booth School of Business   1995 — 1997
Master of Business Administration (MBA), Strategy, Finance, Marketing

University of Cincinnati   1991 — 1995
Electrical Engineering / Neural Networks

The Ohio State University   1985 — 1989
Bachelor of Science (BS), Electrical and Computer Engineering

Mark Rey, PMP Mark Rey, PMP Fountain Hills, Arizona Details
Mark Rey, PMP's eLoyalty, a TeleTech Company Experience May 2015 - Present
Job Principal, Technical Project Manager at eLoyalty, a TeleTech Company
Industry Information Technology and Services
Experience
eLoyalty, a TeleTech Company   May 2015 - Present
eLoyalty, a TeleTech Company   July 2013 - September 2014
Coventry Health Care  December 2010 - July 2013
Washington Mutual, Inc.   January 2002 - June 2009
Washington Mutual, Inc.   January 2000 - December 2001
MKR INC./ BANK ONE CORPORATION; Chicago, IL   1999 - 2000
UNISYS; Reston, VA   1998 - 1999
MKR INC.   1996 - 1998
FIRST BANK SYSTEM INC.   1995 - 1996
FIRST CITIZENS BANK  1993 - 1995

Skills
SDLC, Vendor Management, Business Analysis, PMP, Integration, Program Management, Process Improvement, Requirements Analysis, Visio, Leadership, Cisco Technologies, Software Development, PMO, Agile Methodolgy, Data Center, Management, Cross-functional Team..., Project Planning, Quality Assurance, MS Project, IVR, Change Management, COBOL, Stakeholder Management, Call Centers, Team Management, Project Management, Databases, Release Management, Mainframe, Risk Management, Banking, Agile Methodologies, Microsoft Project

Education
State University of New York College at Buffalo   1981 — 1983
Bachelor of Science (B.S.), Management Information Systems, General

Marvin Edery Marvin Edery Miami/Fort Lauderdale Area Details
Marvin Edery's eLoyalty, a TeleTech Company Experience February 2014 - Present
Job Principle UCCE Telecommunications Engineer at eLoyalty, a TeleTech Company
Industry Computer Hardware
Experience
eLoyalty, a TeleTech Company   February 2014 - Present
Bell Canada  July 2010 - February 2014
Vanier College  September 2002 - September 2013

Skills
Contact Centers, Cisco Technologies, IPCC, IPIVR, IP Technologies, IVR, Wireless, Telecommunications, 4G, TCP/IP, Professional Services, WAN, Telephony, VoIP, LAN-WAN, Troubleshooting, Avaya, Software Engineering, Software Development, Operating Systems, Integration, LTE, Call Centers, Linux, Unified Communications, SIP, Networking, 3G, QoS, IP, Testing

Education
Concordia University   2005 — 2010
Bachelor of Engineering (B.Eng.), Computer Hardware Engineering

Vanier College   2001 — 2003
Bachelor of Commerce (B.Com.)

Brian Harber Brian Harber Austin, Texas Area Details
Brian Harber's eLoyalty, a TeleTech Company Experience February 2012 - Present
Job Senior Principal Solutions Engineer at eLoyalty, a TeleTech Company
Industry Telecommunications
Experience
eLoyalty, a TeleTech Company   February 2012 - Present
eLoyalty  May 2006 - January 2012
Valley Credit Union  May 2003 - January 2006
Taos  2006 - 2006

Skills
Professional Services, IVR, Unified Communications, Cloud Computing, VoIP, Cisco Technologies, WAN, Data Center, SaaS, Network Architecture, Networking, Telephony, Telecommunications, Software Development, Solution Architecture, Project Management, Managed Services, Virtualization, SIP, Cisco Call Manager, Integration, CTI, IP, Pre-sales, Contact Centers, ACD, Network Design

Education
San Jose State University

Donna Marshall Donna Marshall Austin, Texas Details
Donna Marshall's eLoyalty, a TeleTech Company Experience May 2013 - Present
Job Manager, Public Sector at eLoyalty, a TeleTech Company
Industry Information Technology and Services
Experience
eLoyalty, a TeleTech Company   May 2013 - Present
eLoyalty  May 2011 - Present
DIR State of Texas   September 2007 - April 2011
Continental Airlines  March 2005 - October 2006
Continental Airlines  March 2000 - March 2005

Skills
Data Center, VoIP, WAN, VMware, Networking, Cisco Call Manager, VPN, CCNA, Switches, Cisco IOS, Cisco Technologies, Routers, Routing, CCNP, Unified Communications, Cisco Routers, Telecommunications, Integration

Education
John Brown University

Casey Boyd Casey Boyd Mccordsville, Indiana Details
Casey Boyd's eLoyalty, a TeleTech Company Experience June 1999 - April 2001
Job Salesforce Consultant at ExactTarget
Industry Information Technology and Services
Experience
Revelant Technologies  October 2005 - Present
ExactTarget  August 2013 - Present
Simon Property Group  September 2011 - March 2013
MindGent, LLC   October 2004 - August 2005
TIBCO Spotfire  April 2001 - September 2003
eLoyalty, a TeleTech Company   June 1999 - April 2001

Skills
Eclipse, Software Development, .NET, Integration, Microsoft SQL Server, Object Oriented Design, Java, Salesforce.com, Siebel, CRM, Web Services, Web Design, Databases, Enterprise Architecture, Customer Service, Consulting, Oracle, MySQL, JBoss Application Server, Software Project..., ESB, SAML, JSON, REST, MVC Architecture, IIS, Jenkins, Apex Programming, Ant, C#, JavaScript, Visualforce Pages

Education
Indiana University Bloomington   1995 — 1999
Bachelor of Science, Computer Science

Marian College   1994 — 1995

Myron Hayden Myron Hayden Chicago, Illinois Details
Myron Hayden's eLoyalty, a TeleTech Company Experience January 2000 - Present
Job Senior Principal at eLoyalty, a TeleTech Company
Industry Information Technology and Services
Experience
eLoyalty, a TeleTech Company   January 2000 - Present

Skills
Business Intelligence, Enterprise Architecture, Enterprise Software, IT Strategy, Integration, Professional Services, SDLC, Program Management, SaaS, Vendor Management, Business Process, Cloud Computing, Solution Architecture, Consulting, Requirements Analysis, CRM, Project Portfolio..., PMP, Telecommunications

Education
Bowling Green State University   1985 — 1989
Bachelor of Arts (BA), Liberal Arts and Sciences/Liberal Studies

Dustin McKee Dustin McKee Austin, Texas Area Details
Dustin McKee's eLoyalty, a TeleTech Company Experience August 2014 - Present
Job Level 1 Support Technican, eLoyalty
Industry Information Technology and Services
Experience
eLoyalty, a TeleTech Company   August 2014 - Present
St. David's HealthCare   April 2012 - April 2014
Sears Holdings Corporation  August 2011 - July 2012
NetSpend  December 2008 - July 2011

Skills
Customer Service...

Education
Austin Community College   2013 — 2015
Associate of Science (AS), Computer Systems Networking and Telecommunications

McNeil HS   1997 — 2001