Enghouse Interactive
Industry: Software company
DescriptionHeadquarters: Phoenix, AZ Founded: 1984 Parent organization: Enghouse Systems Ltd. Subsidiaries: Fluency Voice Technology, Apropos Technology
Enghouse Interactive List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Enghouse Interactive. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Enghouse Interactive Employees
National Academy of Sports Medicine (NASM) August 2014 - Present
IndieGameSource May 2012 - Present
University of Advancing Technology October 2010 - August 2014
Phoenix Synergy LLC August 2010 - October 2010
Arizona State Credit Uniond May 2010 - July 2010
Compass Electronics May 2006 - May 2010
Enghouse Interactive June 2009 - August 2009
Skills
Marketing, Microsoft Office, Market Research, Business Strategy, InDesign, Sound, Information Systems, Accounting, Recording, Invoicing, Digital Video, Financial Planners, Research, Video, Competitive Analysis, Photoshop, SEM, Social Media Marketing, Facebook, Social Networking, PPC, Video Games, SEO, Digital Marketing, Copywriting, Email Marketing, Graphic Design, Google Adwords, Online Marketing, Marketing Communications, Public Relations, Dreamweaver, Flash, Advertising, Social Media, Premiere, Digital Media, Google Analytics, Analytics, Adobe Creative Suite
Education
Arizona State University West 2006 — 2010
B.S Business, Marketing
Glendale Community College
Phoenix College
Rider Levett Bucknall (North America) January 2015 - Present
PGA Tour Superstore (Part time) September 2014 - May 2015
Early Warning® December 2014 - January 2015
Enghouse Interactive February 2012 - September 2013
Mayo Clinic April 2011 - June 2011
Career Connectors January 2011 - March 2011
Wells Fargo Home Mortgage June 2010 - October 2010
Tournament Players Club - Scottsdale October 2007 - December 2009
FOREVER LIVING PRODUCTS INTERNATIONAL/Forever Resorts May 2008 - October 2009
eTelecare Global Solutions (now Stream Global) August 2007 - September 2007
Skills
Exit Interviews, Small Business, E-Verify, Travel Arrangements, New Hire Paperwork, Payroll, Employee Benefits, Human Resources, Recruiting, Employee Relations, Performance Management, Benefits Administration, Training, Temporary Placement, ADP HRB, ADP Workforce Now, Microsoft Excel, Microsoft Word, Microsoft Office, Clarifacts, Personnel File..., Employee Recognition, Affirmative Action..., Company Events, I9 Form Compliance, SkillSoft, Interview Scheduling, Offer letters, Termination Letters, Background Checks, Reference Checking, HRIS Database Management, ADP Virtual Edge, PeopleSoft, Benefit packets, ADP Payroll, Interviews, Hiring, Management, Personnel Management, HRIS, Outlook, Onboarding, New Hire Orientations, Time Management, Job Fairs, Applicant Tracking..., Workers Compensation
Education
University of Northern Iowa
Bachelors, Liberal Arts/Business Concepts Minor
Resources Global Professionals September 2015 - Present
GlobalMed Telemedicine February 2014 - July 2015
Enghouse Interactive July 2007 - October 2013
OVISO Manufacturing February 2007 - July 2007
Brown and Caldwell October 1985 - December 2006
Plaza Heathcare and Springdale Village January 1993 - January 2002
Skills
Information Technology..., Strong oral and written..., Builds a strong IT Team, Deployment of new..., Fast pace problem..., Confidentiality, Knowledgeable in all..., Manages an effective..., Communicate to..., Develop and Maintain..., Vendor contract..., Strong ability to..., Batch Scripting and..., 30 percent traveling, Technical Project..., ITIL Processes, Strong team building..., Managed Services, Disaster Recovery, Cisco Technologies, Project Management, System Deployment, Citrix, Microsoft Exchange, Oral & Written..., Testing, Integration, Routers, VoIP, Programming, Telecommunications, Windows Server, Microsoft SQL Server, Data Center, ITIL, Contract Negotiation, Troubleshooting, Networking, Software Documentation, Call Centers, Telephony, Hardware, Cloud Computing, Enterprise Software, TCP/IP, Active Directory, Servers, Windows, Visio, SaaS
Education
HIPAA Training 2013 — 2013
Certification, HIPAA Awareness for Business Associates, Certification
Fruition Partners 2013 — 2013
Certificate, ITIL® 2011 Foundations, Completion
University of Advancing Technology 2002 — 2002
Custom Windows 2000 Server Architecture
ICON Training Technologies 1997 — 1998
Technical, MCSE+Internet
National Education Center 1985 — 1987
Associate of Science (A.S.), Mechanical Engineering
Enghouse Interactive April 2014 - Present
Imaging Advantage February 2012 - February 2014
Safeway May 2011 - February 2012
ECS June 2010 - February 2011
Skills
VoIP, Infrastructure, Purchasing, Dell Computers, Active Directory, Analytical Reasoning, Technical Writing, PACS, Troubleshooting, Security, VPN, Windows Server, Healthcare Information..., DICOM, Microsoft Exchange, DNS, HIPAA, System Administration, Virtualization, Data Center, HL7, Process Improvement, Software Documentation, Radiology, Medical Imaging, Networking, RIS, Healthcare, Hospitals, IP, Network Architecture, Cloud Computing, Vendor Management, Amazon Web Services...
Education
Arizona State University 2005 — 2009
Bachelors of Mathematics & Applied Computing, Mathematics and Applied Computing
Enghouse Interactive January 2014 - Present
Enghouse Interactive January 2013 - January 2014
Enghouse Interactive April 2008 - January 2013
Telrex April 2008 - June 2010
Communication Service Solutions July 2006 - April 2008
OnviSource August 2002 - January 2006
Davacord August 2002 - January 2006
Skills
Direct Sales, Call Center, Channel, Salesforce.com, Channel Management, Managed Services, Consultative Selling, New Business Development, Solution Selling, VoIP, SIP, Unified Communications, Workforce Management, Telecommunications, Account Management, PBX, SaaS, IVR, Telephony, Contact Centre, Contract Negotiation, Negotiation, Pre-sales, Strategic Planning, IP, Cisco, ACD, Sales Process, Call Recording, Call Logging, Cisco Technologies, Contact Centers, Channel Partners, Enterprise Software, Vendor Management, Business Development, Sales Operations, Sales Management, CRM, Professional Services, Sales, Software Industry, Cloud Computing, Channel Sales, Management, Go-to-market Strategy, Wireless, SIP Trunking, Data Center, CTI
Education
Northwestern Oklahoma State University
Bachelor of Science Business Administration, Accounting, Marketing
Oklahoma State University
Business Administration
Ephesoft, Inc. February 2015 - Present
Oblong Industries Inc August 2014 - October 2014
Enghouse Interactive November 2013 - May 2014
Alliance Direct Media April 2013 - August 2013
BC Marketing Strategies June 2010 - April 2013
LinkValu Performance Affiliate Network March 2007 - January 2010
Kaufman and Broad (KB Home) November 2005 - November 2006
DNP International/Dynamic Nutritional Products June 2002 - August 2004
Skills
Email Marketing, Lead Generation, SEO, Marketing, Affiliate Marketing, Digital Marketing, Business Development, Online Advertising, Social Media Marketing, Online Marketing, Account Management, Marketo, Public Relations, Strategy, Advertising, Trade Shows, B2B Marketing, Marketing Strategy, Competitive Analysis, Integrated Marketing, Market Research, Affiliate Networks, Marketing Management, Marketing Communications, Market Development, Market Analysis, Campaign Management, Direct Marketing, Social Media, Copywriting, Content Development
Education
California State University-Fullerton - College of Business and Economics 2008 — 2012
Bachelor of Business Administration (BBA), Marketing
Orange Coast College 2005 — 2008
Associates Degree, Liberal Arts
Enghouse Interactive April 2014 - Present
SFFSC June 2013 - Present
Enghouse Interactive February 2012 - April 2014
CSD June 2011 - February 2012
CSD March 2005 - June 2011
CSD September 2004 - March 2005
CSD January 2002 - September 2004
CSD September 2001 - January 2002
Business Aviation April 1997 - April 1998
Skills
Microsoft SQL Server, SQL, Disaster Recovery, Call Center, Troubleshooting, Telecommunications, JavaScript, ASP.NET, C#, ASP, XML, HTML, C++, CosmoCom, Polycom Video..., Management, Development Management, RMX 2000, CMA 5000, Microsoft Dynamics, SharePoint, Microsoft Reporting..., Windows Servers, Streaming Media, Live Video Streaming, MS DNS, IIS, Adobe Creative Suite, Crystal Reports, Databases, Windows Server, Software Documentation, Software Development, Integration, Call Centers
Education
Colorado Technical University 1999 — 2002
Information Technology
South Dakota State University 1997 — 1999
Computer Science
OGorman
Enghouse Interactive December 2008 - Present
Oakwood Worldwide March 2007 - December 2008
The Results Group Phx March 2005 - March 2007
Farmexpert 2002 - 2004
Skills
Financial Reporting, Research and Analysis, Financial Audits, Price Forecasting, Cost Accounting, Profit Margins, Expense Reports, Strategic Financial..., Revenue Recognition, Revenue Forecasting, Intercompany Accounts, Microsoft Dynamics, Great Plains Software, GAAP Standards, Romanian, Finance, Account Reconciliation
Education
University of Phoenix 2008 — 2010
Master of Business Administration (M.B.A.), Business Administration and Management, General
Universitatea „1 Decembrie 1918” din Alba Iulia 1998 — 2002
Bachelor's degree, Business/Managerial Economics
Enghouse Interactive January 2012 - Present
American Home Shield December 2005 - October 2011
Ricoh Business Solutions September 2004 - August 2005
Xspedius Communications 2002 - 2004
PSINet TRANSACTION NETWORK SOLUTIONS (TNS) August 2000 - April 2002
Covad Communications August 1999 - July 2000
MCI Corporation January 1996 - January 1999
PSINet, Inc. January 1995 - January 1996
Skills
Solution Selling, Salesforce.com, Direct Sales, Channel, SaaS, Telecommunications, Telephony, Account Management, Sales Process, New Business Development, Sales Management, Co-location, Hosted Services, Sales, Training, Management, IP, Leadership, B2B, Selling, Sales Operations, Contract Negotiation, Networking, Channel Partners, Program Management, CRM, Cold Calling, Customer Service, Marketing, Enterprise Software, Professional Services
Education
Illinois State University
Business Administration and Management
Enghouse Interactive January 2015 - Present
Resolve Systems April 2013 - January 2015
Ingram Micro February 2012 - April 2013
7C Lingo March 2011 - January 2012
Skills
Spanish, French, Marketing, Social Media, Microsoft Office, Research, Facebook, Event Planning, PowerPoint, Social Media Marketing, Customer Service, Microsoft Word, Social Networking, Marketing Communications, Account Management, Microsoft Excel, Teamwork, Press Releases, Team Leadership, Product Marketing, HubSpot, Salesforce.com, Email Marketing
Education
Michigan State University 2007 — 2011
BA, Spanish, French
Mobile Makers Academy May 2015 - July 2015
Enghouse Interactive July 2013 - April 2015
Avenue Crowne Plaza Chicago August 2010 - July 2013
Take-Two Interactive Software, Inc. June 2012 - August 2012
Caterpillar Inc. June 2011 - August 2011
Skills
Java, Programming, C++, Teamwork, Objective-C, Mobile Application..., Xcode, iOS, C, JavaScript, HTML, Windows, Photoshop, Microsoft Excel, QML, Unity3D, PowerPoint, English, Public Speaking, Microsoft Word, Outlook
Education
University of Illinois at Chicago 2008 — 2013
Bachelor of Science (B.S.), Computer Science
Lisle Senior High School 2004 — 2008
Mobile Makers
Market Enginuity July 2015 - Present
Enghouse Interactive January 2015 - June 2015
Universal Technical Institute December 2012 - October 2014
R.C. Taylor January 2012 - December 2012
Allegra Marketing & Print December 2010 - February 2012
Corporate Enhancement Group May 2003 - October 2010
Skills
Accounting, QuickBooks, Accounts Receivable, Budgets, Accounts Payable, Marketing Strategy, Strategic Planning, Online Advertising, Managerial Finance, Social Media, Strategy, Small Business, Entrepreneurship, Leadership, Bookkeeping, Financial Analysis, Marketing, Financial Reporting, Auditing, Cash Flow, Financial Accounting, General Ledger, Finance, Tax Preparation, Microsoft Excel, Microsoft Office, Account Reconciliation, Process Improvement, Coaching, Analysis, Forecasting, Internal Controls
Education
University of Phoenix 2009 — 2011
MSA, Accounting
University of Phoenix 1994 — 1997
BS, Business Administration
Enghouse Interactive May 2014 - August 2015
Zeacom September 2012 - August 2015
Accurate Background April 2010 - September 2012
Advanced Process Services January 2006 - April 2010
La Sajj Cafe July 2008 - January 2010
Safeco Parking Services 2005 - 2008
Skills
Team Leadership, Cloud Computing, Troubleshooting, Account Management, Call Center, Vendor Management, Technical Support, Networking, Call Centers, Process Improvement, Management, Agile Methodologies, CRM, Microsoft Office, Software Documentation, Telecommunications, Integration, Customer Service, VoIP, Managed Services
Education
Cypress College 2008 — 2009
CCNA, Cisco Certified Network Associate
California State University-Fullerton 2007 — 2008
BA in process, Management Information Systems
Cypress College 2003 — 2008
Associate, Computer Science
Fullerton College
Enghouse Interactive January 2015 - Present
Arrow S3 (Formally Shared Technologies) November 2006 - October 2014
CTAP March 2005 - October 2006
NextiraOne May 2004 - March 2005
Skills
Project Management, SIP, VoIP, Avaya, Troubleshooting, Telephony, IP, H.323, Contact Centers, TDM, Networking, Unified Messaging, Nortel, Telecommunications, Wireless, Unified Communications, WAN, Voice Mail, ACD, IVR, Avaya Technologies, SIP Trunking, T1, Software Installation
Education
NW Kansas Area Vocational-Technical School 1995 — 1996
Telecommunications
Kansas State University 1991 — 1995
Aspect Software February 2015 - Present
Yuma County Attorney's Office 2013 - February 2015
Enghouse Interactive May 2011 - September 2013
Mesa City Prosecutor's Office January 2011 - May 2011
Davis Miles, PLLC May 2009 - May 2011
Homeless Legal Assistance Project April 2009 - May 2011
BarBri September 2008 - May 2011
Davis Miles, PLLC July 2008 - May 2009
New Dawn Technologies October 2005 - July 2008
EMASSIST May 2005 - August 2005
Skills
Intellectual Property, Corporate Law, Project Management, Software, Commercial Litigation, Hardware, Web Design, Server Architecture, Contract Law, Legal Research, Legal Writing, Contract Negotiation, Licensing, Litigation, Patents, Microsoft Office, Civil Litigation, Research, Employment Law, Trademarks, Leadership, Legal Issues, Courts
Education
Arizona State University 2008 — 2011
Juris Doctor, Law
Utah State University 2005 — 2006
MBA, Business Administration
Utah State University 2001 — 2005
BA, Management Information systems
Auction.com December 2014 - Present
Bunchball August 2011 - November 2014
Enghouse Interactive August 2008 - February 2011
Spectrum Global Fund Administration November 2007 - July 2008
Contract positions October 2006 - September 2007
Skills
Test Automation, Canoo Webtest, Python, Selenium, API testing, Quality Center, SQL, QTP, Test Cases, Agile Methodologies, Software Quality..., Test Planning, User Acceptance Testing, Requirements Analysis, System Testing, Scrum, Manual Testing, SDLC, HTML scripting, JMeter, HP QTP, Test Strategy, Performance Testing, Regression Testing, HP Quality Center, Software Documentation, Integration, MySQL, Software Project..., Databases, Test Management, Microsoft SQL Server, Web Applications, XML
Education
Osmania University 1996 — 1999
MCA, Information Technology
International Cruise & Excursions, Inc. May 2015 - Present
Arrowhead Spinetts August 2004 - Present
Enghouse Interactive August 2011 - May 2015
Phoenix First Assembly October 2007 - August 2011
Skills
PowerPoint, Microsoft Office, Customer Service, Troubleshooting, System Administration, Microsoft Word, Training, Microsoft Excel, Outlook, Project Management, Time Management, Software Documentation, Networking, Leadership, Windows, Risk Analysis, Information Technology, Management, Cloud Computing
Education
Arizona State University 2009 — 2011
Bachelor of Arts (B.A.), Communication Studies
Paradise Valley Community College 2008 — 2009
Associate of Arts (A.A.)
Insight July 2013 - Present
Fans Across America Charitable Foundation April 2006 - Present
Enghouse Interactive February 2008 - July 2013
First Data Corporation February 2005 - July 2007
Advance: A Marketing Communications Corporation June 1999 - February 2005
Bear Advertising June 1998 - June 1999
Kaplan Communications February 1997 - June 1998
MGM Studios September 1994 - February 1997
Philadelphia Phillies 1992 - 1995
Skills
Lead Generation, Marketing Automation, Salesforce.com, Strategic Partnerships, SaaS, Solution Selling, Product Marketing, Channel, Direct Sales, Go-to-market Strategy, Sales Process, CRM, Marketing Strategy, Marketing, B2B Marketing, Marketing Communications, Multi-channel Marketing, Email Marketing, Marketing Management, Sales Operations, Digital Marketing, Account Management, Non-profits, Management, Nonprofits, Enterprise Software, Strategy, Entrepreneurship, Business Development, Public Relations, Leadership, Analytics, SEO, Product Management, Online Marketing, Sales, Start-ups, E-commerce, Competitive Analysis, Direct Marketing, B2B, Social Media, Networking, Demand Generation
Education
Pepperdine University 1990 — 1994
BA, Public Relations / Business
University of the Pacific
LiveOps August 2015 - Present
Enghouse Interactive August 2011 - August 2015
Terros January 2009 - August 2011
Head/Penn Racquet Sports September 2000 - June 2008
Dolphin Precision Investment Castings September 1997 - June 2000
Arizona Biltmore May 1994 - September 1997
Ameron International January 1981 - September 1993
Skills
Employee Benefits, Benefits Administration, ADP Payroll, Payroll, Benefits Design, HRIS, FMLA, Applicant Tracking..., Human Resources, Employee Relations, Organizational..., Recruiting, Talent Acquisition, Performance Management, Process Improvement, Employee Engagement, Policy, HR Policies, Accounts Payable, Talent Management, Deferred Compensation, Onboarding, Interviews, Employee Training, Workforce Planning, Management, Job Descriptions, Employment Law, Workers Compensation, 401k, Form 5500 preparation, Garnishments, Payroll Taxes, New Hire Orientations
Education
Baker College Online 2003 — 2003
Human Resources
Insurance Educational Association 1982 — 1983
Certificate, Workers' Compensation Claims Adminstration
Phoenix College 1982 — 1982
Business Administration and Management, General
Cajon High School 1976 — 1979
Scottsdale City Prosecutors Office September 2013 - April 2014
University of Notre Dame August 2011 - May 2013
Enghouse Interactive June 2012 - July 2012
Scottsdale City Prosecutors Office June 2011 - August 2011
National Domestic Violence Fatality Review Initiative August 2009 - December 2009
Northern Arizona University, Department of Criminology and Criminal Justice January 2009 - December 2009
Skills
Legal Writing, Legal Research, LexisNexis, Research, Westlaw, Litigation, Criminal Law, AML/BSA Compliance
Education
University of Notre Dame Law School 2010 — 2013
Doctor of Law (J.D.), magna cum laude
Northern Arizona University 2006 — 2009
Bachelor of Science (B.S.), Political Science, summa cum laude
Enghouse Interactive October 2013 - Present
Enghouse Interactive April 2010 - October 2013
Arc Solutions (International) Ltd (Acquired by Enghouse Systems) September 2006 - April 2010
Citel Technologies February 2005 - September 2006
VersoTechnologies (sold to Citel Technologies) September 2003 - February 2005
MCK Communications (sold to Verso Technologies) June 2000 - September 2003
Digital Techniques, Inc. (sold to MCK Communications) 1998 - June 2000
Skills
Sales Management, New Business Development, Product Development, Project Management, Organizational..., Strategic Communications, Unified Communications, Solution Selling, VoIP, Managed Services, Channel, Telecommunications, SaaS, Direct Sales, Telephony, Channel Partners, Enterprise Software, Call Centers, Cisco Technologies, Vendor Management, Customer Retention, Selling, Sales Operations, Leadership, Product Management, Strategic Partnerships, CRM, Sales, SIP, IP, Management, Professional Services, Wireless, Cloud Computing, Pre-sales, Mobile Devices, Salesforce.com, Go-to-market Strategy
Education
Northern Illinois University 1984 — 1986
BS, Finance
Harper College 1982 — 1984
Associates of Science, Pre-Business
Forest View High School 1979 — 1982
Enghouse Interactive March 2011 - Present
RemX IT November 2010 - February 2011
Starz Entertainment August 2008 - November 2010
United States Department of Defense August 2009 - May 2010
Skills
Visual Studio, JavaScript, C#, .NET, CSS, Software Engineering, SQL, Visual Basic, PHP, Design Patterns, Java
Education
University of Advancing Technology 2008 — 2010
Bachelor's, Software Engineering
Mesa Community College 2007 — 2008
Enghouse Interactive February 2014 - Present
Condusiv Technologies January 2013 - February 2014
Seagate Branded Group/LaCie Ltd. June 2010 - December 2012
Avaya July 2007 - June 2010
Aethra Telecommunications June 2001 - July 2007
Ezenia October 2000 - June 2001
Avnet January 2000 - October 2000
Alcatel-Lucent January 1996 - December 1999
The Coca-Cola Export Corp. August 1992 - December 1995
Skills
Solution Selling, Cloud Computing, Business Development, Enterprise Software, Sales Management, Unified Communications, Business Alliances, Marketing Management, Channel, Sales, Product Management, Product Marketing, Latin America, Telecommunications, New Business Development, Channel Partners, Account Management, Direct Sales, Marketing, International Sales, Business Strategy, Strategic Partnerships, Mobile Devices, Sales Operations, Selling, SaaS, Sales Process, Networking, Managed Services, Go-to-market Strategy, Management, Team Leadership, VoIP, Pre-sales, Strategy, CRM, Strategic Planning, Professional Services, Wireless, Data Center, Negotiation, Telephony, Marketing Strategy, Leadership, Integration, Product Development, IP, Salesforce.com, Project Management, Cross-functional Team...
Education
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM
MBA, Business Administration, Management
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM
Bachelor of Science (BS), International Business
Knight Transportation July 2014 - Present
Veolia Transportation (SuperShuttle International) January 2014 - June 2014
Veolia Transportation (Super Shuttle International) August 2011 - January 2014
Enghouse Interactive December 2007 - August 2011
Skills
Accounting, Financial Reporting, Financial Analysis, Budget, Microsoft Excel, Microsoft Office, Microsoft Word, Process Improvement, Account Reconciliation, Budgets, Auditing, Variance Analysis, Finance, Cash Management, Windows, Tax, Operations Management, Financial Statements, Forecasting, Payroll, General Ledger, Accounts Receivable, Financial Accounting, Accounts Payable, Internal Controls, GAAP
Education
CPA
Keller Graduate School of Management of DeVry University 2007 — 2010
MAFM, Accounting and Finance
Vinnitsa State Technical University 1999 — 2001
Bachelor of Science (B.S.), Accounting and Finance
Vinnitsa State Technical University 1994 — 1999
Bachelor of Science (B.S.), Computer Engineering
Enghouse Interactive May 2009 - Present
DMX, Inc. (Formerly DMX Music) January 2008 - April 2009
DMX, Inc. (Formerly DMX Music) April 2006 - January 2008
Skills
Recording, Music, Pro Tools, Audio Engineering, Sound Design, Audio Editing, Audio Mixing, Music Production, Final Cut Pro, Video, Video Production, Mac, Adobe Audition, Video Editing, Film Production, Professional Audio, Audio Post Production, Voice Over, Sound Reinforcement, Sound Editing, Multimedia, AV, Post Production, Logic Pro
Education
Middle Tennessee State University 2001 — 2005
B.S. in Recording Industry, Audio/Video Production for music, film, and television
Enghouse Interactive May 2011 - Present
Brandywine Medical Management Services Inc September 2003 - May 2011
Microsoft Business Solutions November 1999 - September 2003
Skills
C#, Visual C++, LINQ, Windows Server, WCF, Microsoft SQL Server, Oracle SQL, Hyper-V, Agile Methodologies, Silverlight, Cloud Computing, Object Oriented Design, Software Development, MySQL, Perl, Linux, VMware, Powershell, IT Management, Software Engineering, Unix Shell Scripting, PHP, Java, Advantage Database..., Project Management, System Administration, Network Administration, IIS, Security, Web Development, Leadership
Education
University of Idaho 1992 — 1996
BS, Computer Science
LiveOps June 2012 - Present
Enghouse Interactive October 2007 - June 2012
Enghouse Interactive June 2003 - October 2007
Enghouse Interactive February 1998 - June 2003
Skills
IVR, VoIP, Telephony, Unified Communications, CTI, Contact Centers, Speech Recognition, Sales Engineering, SIP, Cloud Computing, SaaS, Telecommunications, ACD, Call Logging, Managed Services, Enterprise Software, Call Center, Salesforce.com, Vendor Management, Pre-sales, SIP Trunking, Call Centers, Solution Selling, Professional Services, Go-to-market Strategy, Channel Partners, Integration, Data Center, Wireless, MPLS, Predictive Dialers, Networking, Product Management, Mobile Devices, IP, TDM, WAN, Network Architecture, Network Design, CRM, Workforce Management, Unified Messaging, Video Conferencing, Business Alliances
Education
University of North Carolina at Charlotte 1990 — 1995
BSBA, Management Information Systems
SmartAdvocate LLC November 2011 - Present
Enghouse Interactive April 2011 - November 2011
CosmoCom Inc. October 2006 - April 2011
CosmoCom Inc. December 1999 - October 2006
CosmoCom Inc. June 1998 - December 1999
MagicSolutions January 1998 - May 1998
Skills
Software Development, Software Project..., Full SDLC, Software Engineering, Systems Engineering, Software Quality..., Team Management, .NET, C#, ASP.NET, AJAX, C++, Windows, Call Center, Technical Leadership, Production Support, IVR, JavaScript, XML, SaaS, Object Oriented Design, Multithreading, Call Centers, Enterprise Software, Cloud Computing, Telecommunications, SIP, VoIP, System Architecture, Telephony, Integration, IIS, Quality Assurance, UML, OOP, Requirements Analysis, Agile Methodologies, SQL, SOAP, Testing, Distributed Systems, Architectures, Test Driven Development, Software Design, TCP/IP, CRM, Microsoft SQL Server
Education
State University of New York at Stony Brook 2008 — 2012
MBA
Rostov State University 1991 — 1997
BS
HEAT Software (formerly FrontRange) August 2015 - Present
Neudesic June 2014 - August 2015
Enghouse Interactive February 2011 - June 2014
miVibe April 2009 - February 2011
Arizona Public Service (APS) March 2010 - January 2011
Verizon Wireless April 2009 - March 2010
TravelCLICK June 2008 - March 2009
The Bump September 2007 - June 2008
miVibe March 2001 - August 2007
Skills
User Experience, Information Architecture, Usability, CSS, Interaction Design, SEO, Usability Testing, Web Design, User Interface Design, User Interface, Web Development, E-commerce, HTML, Online Marketing, Axure, CMS, Photoshop, Dreamweaver, User Experience Design, Mobile Design, Experience Design, Marketing Strategy, User-centered Design, Wireframes, Contextual Inquiry, Wordpress, Illustrator, Visual Studio, Web Applications, Accessibility, Wire Framing, Corporate Branding, Content Management, Adobe Creative Suite, Web Application Design, Web 2.0, Human Factors, Desktop Application..., Usability Engineering, Section 508, TFS, Strategy
Education
University of Advancing Technology 2003 — 2004
BA, MultiMedia Design and Administration
Art Institute of Phoenix 2000 — 2002
AA, Web Design
LexisNexis October 2012 - Present
Intuit July 2006 - September 2012
Leadfusion August 2005 - July 2006
Intradiem 2003 - August 2005
GreenMachine tech incubator 1999 - 2003
Enghouse Interactive 1997 - 1999
Masterpack ERP Systems 1995 - 1997
Melita Plc - Enterprise Computer Telephony Solutions 1993 - 1995
National Data Corporation (NDC) - Electronic Payments Division of Public corporation 1992 - 1993
Apple 1987 - 1992
Skills
Marketing Strategy, CRM, Lead Generation, Product Development, Program Management, Product Management, Marketing Communications, Email Marketing, Product Marketing, Management, Product Lifecycle..., Strategic Partnerships, Corporate Communications, Market Research, New Business Development, Team Leadership, SaaS, Business Development, Marketing Management, Strategic Planning, Business Planning, Strategy, Enterprise Software, Customer Acquisition, Open Innovation, Segmentation, Public Relations, Direct Marketing, Team Management, Go to Market Plans, Start-ups, Go-to-market Strategy, Cross-functional Team..., Marketing, Leadership, Cloud Computing, Entrepreneurship, Innovation
Education
Vassar College 1972 — 1976
B.S., Psychology & Education
Babson College - Franklin W. Olin Graduate School of Business 1978 — 1979
MBA, business
Enghouse Interactive August 2007 - Present
Academic Technology Solutions April 2002 - August 2007
Saddleback Valley Unified School District August 2000 - June 2002
Skills
E-learning, Public Speaking, Technical Training, Staff Development, Instructional Design, Curriculum Development, Virtual Training, Learning Management..., Training Delivery, Instructor-led Training, E-Learning, Blended Learning, Curriculum Design, Educational Technology, Technology Integration, Employee Training, Call Centers, Captivate, Teaching, Software Documentation, Program Management, Team Building, Management, Training, Telecommunications, Strategy, Leadership, Solution Selling, Project Management, Strategic Planning, Microsoft Office, Camtasia, Contact Center..., SnagIt, GoToMeeting, Adobe Captivate, Adobe Photoshop
Education
California State University-Long Beach 1993 — 1995
Bachelor of Arts (B.A.), Psychology
Enghouse Interactive April 2014 - Present
K12 December 2011 - April 2014
SXC Health Solutions August 2009 - November 2011
CVS Caremark March 2007 - August 2009
PSAV November 2005 - March 2007
Enterprise Rent-A-Car March 2003 - November 2004
Skills
Employee Relations, Performance Management, Organizational..., Project Management, Talent Acquisition, Orientation, On-Boarding, Employment Law, FMLA, ADA, Workers Compensation, EEO Compliance, Affirmative Action, Training & Development, Instructional Design, HRIS, ADP, Cornerstone OnDemand, OFCCP, PeopleSoft, HIPAA, SPHR, MBA, Compensation, Policies & Procedures, Analytics, Strategic Planning, Collaborative, Audit, Recruitment/Retention, SOX, Unemployment Claims, Exit Interviews, Employee Engagement, BrassRing, Open Enrollment, Budgeting, Bonus, Employee Incentives, Management Training, Corrective Action, Sourcing, BBA, New Hire Orientations, Onboarding, Deferred Compensation, Budgets, Policy, Recruiting, ADP Payroll
Education
Tiffin University
M.B.A., Management
University of Toledo
B.B.A., Human Resource Management
Enghouse Interactive Systems Engineer - Voice Recording and Compliance ServicesEtrali Business SolutionsFebruary 2012 - June 2015
Orange February 2012 - July 2013
Verint 2006 - 2011
KOVA Corporation March 2005 - January 2006
Showbran photo July 1998 - July 2003
Skills
VoIP, SIP, Telecommunications, Telephony, CTI, TCP/IP, Routing, MPLS, Testing, System Deployment, Troubleshooting, Call Center, Microsoft SQL Server, Subversion, Verint Impact 360..., ACD, Call Centers, Unified Communications, Windows Server, Technical Support, Computer Hardware, Software Installation, Enterprise Software, IVR, Pre-sales, Contact Centers
Education
City University of New York-Brooklyn College 1996 — 2000
Bachelor's degree, Mathematics
City University of New York-Brooklyn College 1995 — 2000
BA, Mathematics
Arizona Department of Economic Security October 2015 - Present
Grand Canyon University March 2014 - Present
Alice Cooper's Solid Rock Teen Center August 2012 - November 2013
Macy's June 2012 - January 2013
Enghouse Interactive June 2011 - June 2012
Skills
Human Resources, Talent Acquisition, Onboarding, Microsoft Office, Recruiting, Microsoft Excel, Microsoft Word, PowerPoint, Social Media, Administrative..., File Management, Public Relations, Project Management, Youth Ministry, Youth Mentoring, Public Speaking, Customer Service, Training, Leadership Development, Leadership, Event Planning, Higher Education, Time Management, I-9 Compliance, Taleo
Education
Grand Canyon University 2013 — 2015
Bachelor’s Degree, Mental Health Counseling/Counselor
Paradise Valley Community College 2011 — 2013
Mental Health Counseling/Counselor
Arizona Christian University 2010 — 2011
Business Administration and Management, General
Axway May 2015 - Present
Enghouse Interactive January 2006 - Present
Enghouse Interactive 2002 - 2006
Integrated Information Solutions - IIS 1999 - 2002
Integrated Information Solutions - IIS 1997 - 1999
Skills
Systems Analysis, Requirements Analysis, Requirements Gathering, Functional Requirements, Technical Documentation, Voice User Interface..., Call Flow Design, User Documentation, IVR, Business Analysis, VoIP, Telecommunications, CTI, Unified Communications, Software Documentation, Agile Methodologies, Integration, TCP/IP, Telephony, Cloud Computing, Cisco Technologies, Managed Services, SIP, UML, SaaS, Vendor Management
Education
University of Arizona 1993 — 1997
Bachelor's degree, Management Information Systems, General
University of Arizona 1993 — 1997
Bachelor's Degree, Operations Management
Northpointe, Inc. August 2013 - Present
Courtview Justice Solutions July 2013 - Present
Enghouse Interactive May 2008 - July 2013
Trapeze Group August 2000 - May 2008
Skills
Salesforce.com, Marketo, B2B Marketing, Marketing Automation, Email Marketing, Lead Generation, Social Media Marketing, Online Advertising, Demand Generation, Corporate Events, Product Marketing, Marketing Strategy
Education
Arizona State University 1992 — 1996
Enghouse Interactive February 2007 - Present
Skills
Contract Negotiation, Strategy, Mergers & Acquisitions, Management, Intellectual Property, Legal Research, Integration, Marketing, Customer Service, Corporate Law, Licensing, Litigation, Commercial Litigation, SaaS, Trade Secrets, Employment Law, Project Planning, Business Development, Account Management, Microsoft Office, Telecommunications, Mergers, Marketing Strategy, CRM, Courts, Negotiation, Team Building, Solution Selling, Strategic Planning, Operations Management, Vendor Management, Patents, Start-ups, New Business Development, Salesforce.com, Employee Relations, Business Strategy, Business Analysis, Project Management, VoIP, Team Leadership
Education
Arizona State University College of Law 2004 — 2007
Juris Doctorate
Devry University 2000 — 2003
Master of Telecommunication Management
Western International University 1998 — 2000
B.A. International Business
Enghouse Interactive January 2014 - Present
Enghouse Interactive August 2011 - December 2013
DeVry University July 2010 - July 2011
DeVry University August 2009 - July 2010
Skills
DirectX, Programming, XNA, Visual Studio, C#, C++, Debugging, Software Engineering, Game Development, Visual Basic, .NET, ASP.NET, Python, Game Design, JavaScript, Object Oriented Design, OOP, Subversion, Eclipse, Scrum, Java, Tortoise SVN, Microsoft Office, HTML
Education
DeVry University 2009 — 2011
Bachelor's in Game and Simulation Programming, Computer Science
CableOne February 2013 - Present
Enghouse Interactive 1998 - February 2013
Skills
Java, Agile Methodologies, Eclipse, XML, Software Development, Debugging, SQL, Linux, JavaScript, Programming, C++, Subversion, Unix, JUnit, C#, Microsoft SQL Server, HTML, Software Engineering, Visual Studio, PL/SQL, Object Oriented Design, MySQL, Tomcat, Cloud Computing, Ant, JSP, Integration, TCP/IP, Java Enterprise Edition, SOA, Software Project...
Education
Barkatullah Vishwavidyalaya 1990 — 1994
BE, Electronics and Telecommunications Engg
Jawahar Lal Nehru School Bhopal 1988 — 1990
Carmel Convent School Bhopal 1976 — 1988
Enghouse Interactive February 2012 - Present
Skills
C++, C#, Java, Python, Android, Mobile Applications, Web Development, Databases, Software Development, Object Oriented Design, Design Patterns, Operating Systems, Android Development, XML, Eclipse, JavaScript, Subversion, Perl, MySQL, Git, Web Applications, SQL, Ruby on Rails, Shell Scripting, Unix, jQuery, Agile Methodologies, Software Engineering, Programming, User Interface Design, C, HTML, Linux, PHP, CSS, JDBC, Agile, PL/SQL, J2EE, OOP, Software Design, OOAD, Core Java, Windows, NetBeans, SQL Server, UML
Education
Illinois Institute of Technology 2009 — 2011
Masters, Computer Science
Jaypee University of Information Technology 2005 — 2009
Bachelor of Technology, Computer Science and Engineering
Interactive Intelligence April 2013 - Present
Enghouse Interactive November 2009 - March 2013
Pulse Voice July 2007 - November 2009
Pulse Voice January 2007 - June 2007
Pulse Voice July 2005 - December 2006
Skills
CosmoCom, Customer Interaction..., Syntellect..., Interactive Voice..., IVR, CTI, Call Center, Telecommunications, SQL, Application Design, SIP, VoIP, Speech Recognition, RFP, Channel Management, Telephony, Architecture, Sales Engineering, Pre-sales, SQL Server, Sales Support, Solution Selling, SaaS, Business Analysis, Cloud Computing, Requirements Analysis, Salesforce.com, Workforce Management, Windows, Contact Centre, Channel Partners, Contact Centers, Call Centers, Networking, Business Development, IP PBX, Enterprise Software, Wireless, Managed Services, ACD, Avaya, Unified Messaging, Call Logging, SIP Trunking, Strategy, Hosted Services, Unified Communications, Integration
Education
McGill University 2000 — 2004
Bachelor of Commerce, Management Information Systems
LiveOps July 2013 - Present
Enghouse Interactive March 1998 - July 2013
Skills
Object Oriented Design, Software Development, Software Development..., Java Application..., JavaSE, Java, JSP, VXML, XML, SQL, ECMAScript, Ant, Tomcat, Eclipse, IVR, VoIP, SIP, CTI, Telecommunications, Subversion, Nuance, Speech Recognition, TTS, Crystal Reports, TCP/IP, Scalability, Functional..., Project Management, Team Leadership, Mentoring, Process Improvement, Problem Solving, Articulate Communicator, Customer Oriented, Customer Retention, Highly Dedicated, Self-motivated Team..., Fast Learner, Self-directed Learning, Call Center, Call Centers, Integration, SDLC, XSLT, JUnit
Education
University of Advancing Technology 1983 — 1998
B.S. Virtual Reality, Programming, 3D Animation, Virtual Reality, Auto CAD
Apollo Education Group December 2014 - Present
CN-TEC July 2014 - December 2014
Edgenuity Inc. June 2013 - July 2014
Lumension November 2012 - June 2013
Enghouse Interactive March 2012 - October 2012
Enghouse Interactive May 2009 - March 2012
Pomaika`i Elementary School April 2008 - April 2009
Blackboard 2002 - 2007
Integrated Information Systems 2000 - 2001
Skills
Product Management, Enterprise Software, SaaS, Channel Partners, Pre-sales, Salesforce.com, Software Development..., Cloud Computing, Organizational..., Integration, E-commerce, Go-to-market Strategy, Vendor Management, Requirements Analysis, Leadership, Telecommunications, Mobile Devices, Solution Selling, Software Documentation, Unified Communications, Sales Operations, Usability Testing, IVR, Professional Services, Rational XDE, Agile Methodologies, Management, Channel Management, Vendor Relations, Channel, Product Marketing, Call Centers, Managed Services, Business Analysis, VoIP, Wireless, New Business Development, Strategic Partnerships, Partner Management, Networking, Telephony, Software Development, Mobile Applications
Education
University of Phoenix 1996 — 1997
M.A., Organizational Management
Arizona State University 1986 — 1991
B.S., Political Science
Enghouse Interactive January 2015 - Present
Analogic Ultrasound September 2011 - December 2014
Austin & Co., Inc. April 2010 - June 2011
Plumb Excel Group Engineering, PC 2009 - 2010
Harrison & Burrowes Bridge Constructors 2007 - 2009
Rule Joy Trammell + Rubio 2005 - 2006
Skills
Trade Shows, Project Management, Administrative..., Operations Management, Strategic Planning, Conference Coordination, International Logistics, Executive..., Executive Calendar..., Customer Service, Sales Operations, Database Administration, Inventory Management, Logistics, Account Management, Microsoft Excel, SAP, Contract Negotiation, Purchasing, Microsoft Word, Logistics Management, Excel, Customer Relations, Sales Support, Event Management, PowerPoint, Word, Event Planning, Shipping, International Shipping, Commercial Insurance, Project Engineering, Vendor Management, Vendor Relationship..., Business Planning, Business Owner Planning, Executive Support, Management, Medical Devices, Marketing, Sales, Training
Education
State University of New York at Albany 1987 — 1991
SpinDance, Inc. August 2015 - Present
Bituminous Insurance August 2014 - March 2015
Enghouse Interactive August 2013 - July 2014
JPMorgan Chase May 2013 - July 2013
Spring Arbor University May 2012 - July 2012
Spring Arbor University October 2010 - December 2011
Skills
OS X, Windows 7, Active Directory, Technical Support, Computer Hardware, Android, .NET, Java, C#, Objective-C, OQL (object SQL), Gemfire, Databases, Jenkins, Tortoise SVN, Apple Developer, Windows 8 Development, Agile Methodologies, Android Development, Object Oriented Software, Xamarin, Xcode, Visual Studio, CSS, PHP, Networking, Management, Windows8, Help Desk Support, Microsoft Exchange, Eclipse
Education
Roosevelt University 2012 — 2013
Bachelor's degree, Information Technology
Spring Arbor University 2010 — 2011
1/2 of my Bachelor's degree, Computer Science
Enghouse Interactive August 2015 - Present
Imedris Data Corporation August 2013 - March 2015
Green Energy Group February 2011 - July 2013
Skills
Marketing, Press Releases, Event Management, Editing, CRM, Writing, Management, SEO, WordPress, Budgets, InDesign, Design Collaboration, Social Media, Advertising, Google Analytics, Twitter, Email Marketing, Sales, Facebook
Education
University of California, Los Angeles 2005 — 2007
Bachelor's Degree, English Language and Literature, General
Ubiquity Hosting May 2015 - Present
AFS Technologies, Inc. September 2014 - May 2015
AFS Technologies May 2014 - August 2014
Enghouse Interactive January 2013 - March 2014
Avnet Technology Solutions June 2011 - January 2013
Avnet March 2010 - September 2011
CDW June 2008 - March 2010
Skills
Cisco Data Center..., DCUC, Data Center Unified..., Solution Selling, VMware, Integration, Cisco Technologies, Data Center, Hardware, Virtualization, Storage, Leadership, Cloud Computing, Business Relationship..., Authentic, Interpersonal..., Networking, Unified Communications, Enterprise Software, SaaS, VoIP, Pre-sales, Professional Services, Storage Area Networks, Channel Partners, Managed Services, Storage Virtualization, WAN, Disaster Recovery, SAN, Network Security, NAS, Salesforce.com, Go-to-market Strategy, VDI, HP, Partner Management, Business Alliances, Enterprise Storage, Storage Solutions, Network Architecture, Sales Enablement, Servers, Microsoft Technologies, Solution Architecture, Security, Business Continuity, High Availability, Infrastructure, IP
Education
Tulane University 1997 — 2000
BS, Computer Information Systems
Interactive Intelligence February 2015 - Present
Interactive Intelligence May 2014 - February 2015
Enghouse Interactive October 2007 - May 2014
Metronome Inc November 2005 - August 2007
Net Versant August 2005 - October 2005
Surecraft May 2003 - August 2005
DMA International February 2004 - September 2004
Qwest Communications November 1993 - June 2002
Skills
Telecommunications, Cross-functional Team..., Program Management, Project Management, Management, Process Improvement, Team Management, Quality Assurance, Wireless, Vendor Management, Budgets, Integration, Unified Communications, Cisco Technologies, VoIP, Data Center, Testing, Outsourcing, Security, Enterprise Software, Salesforce.com, Business Process, Networking, Call Centers, IVR, System Deployment, Telephony, CTI, Cloud Computing, Avaya, SIP, Professional Services, SaaS, Managed Services, PMP, IP, Pre-sales, Contact Centers, ACD, Solution Selling, Mobile Devices, Product Management, Video Conferencing, Ethernet, WAN, CRM, Solution Architecture, Software Project..., Service Delivery
Education
Louisiana Tech University 1986 — 1991
BA, Pre Law
Grace king 1983 — 1986
General Studies
Enghouse Interactive March 2015 - Present
Atlas E-Juice February 2014 - February 2015
Network Automation August 2013 - February 2014
Circuit ID October 2012 - May 2013
The Legendary Lotus July 2010 - September 2012
Geek Squad May 2009 - January 2010
US Army January 2005 - January 2009
Skills
Windows Server, Windows 8, Windows 7, Windows Vista, Windows XP, Microsoft Office, Lync, Microsoft Exchange, Asterisk, Mac OS, CentOS, PBX, IP PBX, Wireshark, VMware, Hyper-V, C#, Squarespace, HTML5, CSS
Education
DeVry University 2009 — 2013
Bachelor of Science (B.S.), Game & Simulation Programming
Central Texas College 2008 — 2008
System Administrator - Microsoft Undergraduate
Colliver Technology Group, LLC June 2015 - Present
Enghouse Interactive May 2014 - May 2015
Tantalum Studios, LLC October 2013 - December 2014
Gold Systems June 2012 - December 2013
Northpointe Institute for Public Management May 2009 - April 2012
Motorola May 2008 - April 2009
Gold Systems May 2004 - May 2008
Colliver Consulting October 2002 - September 2004
Comstor May 1999 - October 2002
EDS January 1999 - May 1999
Skills
SaaS, Channel Partners, Unified Communications, Enterprise Software, Solution Selling, Strategy, Mobile Devices, Salesforce.com, Cloud Computing, IVR, Wireless, C-Level Presentations, Speech Recognition, Telecommunications, Contact Centers, Entrepreneurship, Mobile Phone Apps, Mobile Games, Mobile Product..., Account Management, Telephony, Middleware, Cold Calling, Integration, CRM, Leadership
Education
University of Colorado at Boulder - Leeds School of Business 2002 — 2004
M.B.A., Entrepreneurship, Finance
University of Michigan 1993 — 1997
B.S., Environmental Business
The School for Field Studies - Vancouver Island, British Columbia 1996 — 1996
Conserving Marine Resources and Coastal Rainforests
Southfield Christian High School 1989 — 1993
High School
Westcon March 2015 - Present
Enghouse Interactive January 2014 - March 2015
Enghouse Interactive October 2009 - December 2013
Enghouse Interactive May 2008 - June 2011
Enghouse Interactive July 2000 - November 2006
Skills
Product Management, Networking, CRM, Management, Leadership, Team Leadership, Service Management, Telephony, Customer Support, Integration, Telecommunications, Enterprise Software, Cloud Computing, Servers, Professional Services, IVR, VoIP, Technical Support, Troubleshooting
Education
North Central College 1987 — 1990
Bachelor's Degree, Business Administration and Management, General
NexGen Digital, Inc. September 2015 - Present
Enghouse Interactive December 2012 - June 2015
Zeacom January 2001 - June 2011
Skills
Telephony, Unified Communications, Contact Centers, Cisco Technologies, Unified Messaging, Avaya, Call Center, Channel, Solution Selling, Integration, Call Centers, VoIP, SIP Trunking, Managed Services, SIP, Networking, IP, IVR, Telecommunications, Sales Engineering, Professional Services, Avaya Technologies, Channel Partners, CTI, Enterprise Software
Education
University of Arizona 1989 — 1993
BSBA, Marketing
University of Arizona 1989 — 1993
Bachelor of Science, Business Administration, Marketing
Enghouse Interactive April 2012 - Present
Be Found Online August 2011 - April 2012
Be Found Online April 2011 - August 2011
Skills
Editing, Writing, Social Media, Social Media Marketing, Digital Marketing, Wordpress, Blogging, FrameMaker, RoboHelp, Microsoft Word, SharePoint, Microsoft Office, Technical Writing, Technical Editing, Content Management, Manuals, WordPress, Online Marketing, Online Help, SEO, Newsletters, Management
Education
Northern Illinois University 2006 — 2011
B.A, English, Anthropology
Rolling Meadows High School 2003 — 2006
Enghouse Interactive October 2014 - Present
Kareo June 2013 - October 2014
PW Stephens Environmental Inc. October 2012 - June 2013
Guaranteed Quality February 2012 - September 2012
LCI/Pacifica March 2010 - September 2011
MDCare Inc May 2009 - February 2010
Sunset Int. August 2008 - March 2009
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, Customer Service, PowerPoint, Outlook, 10 Key, Event Planning, Team Building, Recruiting, Marketing Strategy, Social Networking, Account Management, Leadership, Customer Satisfaction, Management, Project Management, Social Media Marketing, Online Marketing, Peer Mentoring, Human Resources, Budgets, Process Improvement, Marketing, SaaS, Healthcare, Sales
Education
University of California, Irvine 2005 — 2007
Sociology
UCLA 2001 — 2005
Bachelor of Science (B.Sc.), Psychology
Cypress College 1998 — 2000
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Enghouse Interactive June 2014 - Present
tw telecom May 2013 - June 2014
Cbeyond June 2011 - May 2013
Richardson ISD January 2010 - April 2010
Ambling Management Company June 2008 - April 2010
Skills
IT Solutions, SEO, Mobile Devices, Cloud Computing, Cloud Applications, Cloud Security, Account Management, VoIP, MPLS, B2B, Social Networking, Metro Ethernet, Fiber Optics, Telecommunications, Cold Calling, Sales, Sales Management, Managed Services, Leadership, Networking, Salesforce.com, Direct Sales
Education
University of North Texas 2007 — 2010
Bachelor of Science (B.S.), Sport Management
Richland Community College 2005 — 2007
Associate of Science (A.S.)
Enghouse Interactive June 2014 - Present
Enghouse Interactive June 2014 - Present
inContact April 2013 - June 2014
Enghouse Interactive June 2011 - July 2012
Syntellect, Inc May 2000 - May 2011
Noble Systems January 1998 - January 2000
Aspect Communications January 1997 - January 1998
IAT January 1995 - January 1997
TELS Corporation January 1985 - January 1995
Skills
IVR, Unified Communications, SaaS, CTI, Solution Selling, Enterprise Software, Contact Centers, Telephony, CRM, Call Center, Channel, VoIP, Channel Partners, Sales Management, Direct Sales, Business Development, ACD, Sales Operations, Leadership, Go-to-market Strategy, Vendor Management, IP, Managed Services, Wireless, Management, Call Centers, Telecommunications, Cloud Computing, Salesforce.com, Workforce Management, Product Management, SIP, Pre-sales, Speech Recognition, Sales, Cisco Technologies, Professional Services, Contract Negotiation, Healthcare Information..., Sales Process, Selling, Solution Architecture, Contact Centre..., Mobile Devices, Partner Management, Business Alliances, Account Management, Software Industry, Customer Retention, SIP Trunking
Education
Capella University 2000 — 2002
MBA, Organizational Management; Information and Communications Technology
Capella University 1992 — 1995
MBA, Communication Technology
University of Phoenix 1989 — 1992
BA, Management
University of Phoenix
B.A. Arts in Management Degree, Marketing
Enghouse Interactive August 2015 - Present
IBM April 2012 - August 2015
Fidelity Investments March 2011 - March 2012
IBM October 2006 - March 2011
Atlantic Search Group June 2005 - June 2006
Skills
Technical Recruiting, Applicant Tracking..., Talent Acquisition, Internet Recruiting, Sourcing, Screening, Recruiting, Contract Recruitment, College Recruiting, Human Resources, Screening Resumes, Management, Cold Calling, Benefits Negotiation, SDLC, Interviews, Taleo, Networking, Deferred Compensation, System Administration, Leadership, Hiring, Staffing Services, Onboarding, IT Recruitment, Executive Search, Talent Management, Temporary Placement, Vendor Management, Resource Management, Employer Branding, Job Descriptions, HRIS, Strategic Sourcing, Employee Relations, PeopleSoft, Staff Augmentation, Recruitments, Job Fairs, SharePoint
Education
North Carolina State University
Bachelor of Arts, Psychology
Enghouse Interactive September 2015 - Present
TeleCommunication Systems, Inc. December 2013 - June 2015
Sprint Prepaid Group March 2011 - May 2013
Sprint Nextel January 2006 - April 2010
Carlson Marketing Group May 2001 - December 2005
NetImpact Global Marketing Services November 2000 - May 2001
RL Polk & Company February 1990 - November 2000
Skills
Project Management, Multi-channel Marketing, Customer Retention, Integrated Marketing, Vendor Management, Cross-functional Team..., Marketing, B2B Marketing, Strategy, Start-ups, Product Marketing, Marketing Communications, Management, Direct Marketing, CRM, Marketing Strategy
Education
New Mexico State University
BA
AFS Technologies, Inc. January 2015 - Present
Enghouse Interactive January 2013 - December 2014
Enghouse Interactive November 2011 - December 2012
Syntellect May 2007 - November 2011
Albertsons March 2005 - May 2007
Albertsons February 1997 - March 2005
Skills
C#, .NET, Silverlight, WPF, XAML, MVVM, OOP, Software Engineering, Agile Methodologies, Java, Scrum, Software Development, HTML, HTML 5, Visual Studio, WinForms, CSS, Subversion, XML, Object Oriented Design, Quality Center, Visual Basic, User Interface Design, Test Driven Development, InstallShield, LINQ, VB.NET, Eclipse, User Interface..., Expression Blend, Telerik Controls, Jenkins, VXML, Ant, MEF, Moq, Lambda Expressions, ClearCase, Integration, SDLC, SQL, Microsoft SQL Server
Education
University of Phoenix 2005 — 2007
Bachelors Information Technology, Computers, Software Development, Business
Northern Arizona University 2001 — 2005
engineering
Reynolds Consumer Products July 2015 - Present
Enghouse Interactive April 2015 - July 2015
INX International Ink Co. April 2006 - April 2015
SELECTEMP Employment Services August 1993 - May 1997
Skills
Employee Relations, Human Resources, Onboarding, Applicant Tracking..., Talent Acquisition, Manufacturing, Recruiting, Team Building, Talent Management, Leadership, College Recruiting, Microsoft Office, Deferred Compensation, Teamwork, Team Leadership, Interviews, HRIS, Performance Management, Payroll
Education
Harper College 2011 — 2012
Human Resource Certification
Western Illinois University 1989 — 1991
Bachelor’s Degree
Canning College - Perth, Western Australia
Enghouse Interactive May 2014 - Present
LPL Financial - Four Seasons Wealth Management June 2013 - May 2014
SweetPeace designs September 2010 - August 2013
ExecuTrain January 2013 - June 2013
OneStar Communications August 2002 - August 2004
NuVox April 1999 - August 2002
ExecuTrain 1999 - 2002
Skills
Customer Service, Microsoft Office, Social Media, Microsoft Excel, Microsoft Word, Public Speaking, PowerPoint, Event Planning, Software Documentation, Management, Analysis, Training, Editing, Human Resources, Coaching, Time Management, Vendor Management
Education
Maryville University of Saint Louis 1993 — 1996
Master's degree
Missouri State University 1989 — 1992
Bachelor's degree
Enghouse Interactive August 2014 - Present
PowerDMS™ October 2010 - August 2014
Skills
Salesforce.com, Lead Scoring, Marketing Automation, Demand Generation, Lead Generation, Team Building, Social Media Marketing, Marketing Strategy, Marketing Communications, Marketing, Account Management, Strategic Planning, Social Media, Press Releases, Blogging, Integrated Marketing, Market Research, Email Marketing, Analytics, Management, Competitive Analysis, CRM, SaaS
Education
Florida State University
Bachelors, Communications
Choice Hotels International 2015 - Present
Glynlyon 2013 - 2015
Enghouse Interactive 2011 - 2012
Arizona Limousines 2010 - 2011
Skills
Leadership, Project Management, Scrum, Agile Methodologies, Strategy, Management, Product Management, Certified Scrum Master..., Agile Project Management, Marketing, Customer Service, Strategic Planning, Product Marketing, Telecommunications, Team Building, Software Project..., SaaS, IT Management, PMI-ACP, Agile Certified..., Agile Application..., Web Applications, ACP, Enterprise Software, Vendor Management, Project Planning, Vendor Relationships, SDLC
Education
Arizona State University 2003 — 2010
Bachelor of Science (B.S.), Global Business
Shadow Mountain High School 2001 — 2003
Enghouse Interactive January 2014 - Present
IAT July 2011 - November 2013
Madison Memorial Hospital January 2011 - May 2011
Skills
Blogging, Advertising, Graphic Design, InDesign, Social Media, Microsoft Office, Illustrator, Photoshop, Adobe Creative Suite, HTML, Windows, Apple OS, Copy Editing, Training, Marketing, Public Relations, Editing, Writing, Copywriting, Management, Event Planning, Press Releases, Email Marketing, Marketo
Education
Brigham Young University 2008 — 2010
BA Communications, Journalism: New Media & Design
Brigham Young University - Idaho 2005 — 2007
AA, Communications, French
Enghouse Interactive January 2011 - Present
Primerica October 2008 - December 2010
Advantech Satellite Networks Inc. 2007 - 2008
Skills
Eclipse, Software Development, XML, Java, C++, Perl, SQL, Databases, Unix, JavaScript, Object Oriented Design, C#, Linux
Education
Carleton University 2003 — 2007
AM SAFE January 2015 - Present
AZ Humane Society December 2005 - Present
Matson Navigation Company November 2013 - October 2014
Enghouse Interactive June 2012 - September 2013
Farnam Companies/Central Life Sciences a division of Central Garden & Pet January 2001 - June 2012
St. Joseph's Hospital July 1987 - January 2001
Skills
Accounting, Microsoft Excel, Invoicing, SAP, Outlook, Accounts Receivable, Microsoft Word, Spreadsheets, Data Entry, Auditing, Customer Service, Cash Receipts, QuickBooks, Budgets, Process Improvement, Marketing, Microsoft Office, Forecasting, Logistics, Inventory Management, Sales, Great Plains Software, Oracle software, QAD Software
Education
Arizona State University
Business Administration and Management, General
Phoenix College
Business Administration and Management, General
University of Wisconsin-Stevens Point
Bachelor of Science (B.S.), Elementary Education and Teaching
Axway May 2014 - Present
Arizona Department of Administration - Arizona Strategic Enterprise Technology (ASET) March 2013 - May 2014
Enghouse Interactive August 2011 - November 2012
Syntellect Inc. May 2006 - August 2011
Unicon June 2005 - September 2006
Early Warning Services September 2003 - June 2005
Tokyo Electron 2000 - 2005
Syntellect Inc. July 1991 - September 1999
Skills
Salesforce.com, Technical Writing, Email Marketing, Balloon Animals, Enterprise Software, Marketing Automation, Telecommunications, Marketing Management, Project Management, Leadership, Online Marketing, Cloud Computing, Product Marketing, Product Management, VoIP, Strategic Partnerships, B2B Marketing, HTML, Marketing Communications, Social Media Marketing, Call Centers, Analytics, Lead Generation, Digital Marketing, Marketing, Social Media, Copywriting, Unified Communications, SaaS, Demand Generation, Customer Service, Marketing Strategy, CRM, Direct Marketing, Sales, Cross-functional Team..., Policy Writing, Go-to-market Strategy, Multi-channel Marketing, Strategy, Vendor Management, Business Strategy, Competitive Analysis, IVR, Product Development
Education
Arizona State University 1990 — 1994
BA, Englsh
Arizona State University
Enghouse Interactive May 1996 - Present
Skills
IVR, VoIP, Agile Methodologies, SIP, Software Development, Telephony, CTI, Call Logging
Education
Eastern Illinois University 1985 — 1989
BA, Psychology/Business
Enghouse Interactive September 2006 - Present
AVST August 2004 - September 2006
Innovations SW March 2003 - August 2004
Western Washington Beverage/ Alaska Distributors October 2000 - October 2002
Skills
VoIP, Salesforce.com, CRM, Budgets, Sales, SaaS, Selling, Business Planning, Sales Process, Product Development, Business Development, Sales Operations
Education
Seattle Pacific University 1995 — 1997
BA, Physical Education
Verint Systems March 2013 - Present
Enghouse Interactive September 2011 - December 2012
Enghouse Systems April 2011 - October 2011
CosmoCom January 2008 - April 2011
CosmoCom Inc. January 2007 - January 2008
CosmoCom Inc June 2000 - January 2007
Comverse 1998 - 2000
Skills
Telecommunications, VoIP, Contact Centers, IVR, Call Center, Telephony, SIP, Pre-sales, CTI, Integration, Unified Communications, Solution Architecture, Mobile Devices, Call Logging, Software Development, New Business Development, Business Development, International Sales, Sales, Account Management, Sales Management, Strategy, Management, Business Planning, Team Management, Project Management, CRM, Team Leadership, Business Analysis, Direct Sales, Partner Management, Channel Partners, Business Strategy, Enterprise Software, Cloud Computing, Call Centers, Professional Services, Start-ups, ACD, Outsourcing, SaaS, Go-to-market Strategy, SDLC, Solution Selling, Wireless, Product Management, Managed Services, Vendor Management, Leadership, IP
Education
Polytechnic University
BS, Electrical Engineering
Polytechnic University of NYU
Masters, Electrical Engineering
Enghouse Interactive May 2013 - Present
automated & management systems February 2013 - May 2013
Itentive Healthcare Solutions August 2012 - February 2013
Origin Healthcare Solutions August 2010 - August 2012
GCOM Software INC January 2010 - August 2010
Xtream IT people Inc. October 2009 - January 2010
5280 Solutions August 2004 - October 2009
Charter Account Systems, Inc. August 2003 - October 2009
Skills
.NET, VB.NET, Agile Methodologies, Microsoft SQL Server, MySQL, Software Development, JavaScript, Visual Basic, Scrum, Linux, Database Design, Silverlight, XSLT, ASP.NET AJAX, OS X, Windows, C#, SQL, ASP.NET, XML, IIS, Visual Studio, SQLite, Web Services, SDLC, Enterprise Software, Databases, Business Intelligence, ETL, Data Modeling, HTML, AJAX, ASP.NET MVC, Data Warehousing, jQuery, Visio, Database Administration, Software Documentation, Windows Server, Virtualization, TFS, Software Design, Cloud Computing, Web Applications, SOAP, T-SQL, ASP
Education
State University of New York College of Agriculture and Technology at Cobleskill 1999 — 2002
AAS, Computer Programming
Enghouse Interactive November 2012 - Present
NAVTEQ November 2011 - November 2012
Smart Signal August 2007 - August 2010
Applied Systems 2009 - 2010
US Biometrics 2003 - 2006
ESI 1992 - 1992
Skills
C#, Agile Methodologies, Software Development, Microsoft SQL Server, SQL, IIS, Visual Studio, .NET, SDLC, XML, ASP.NET, Software Project..., Oracle, Enterprise Architecture, Web Services, SharePoint
Education
Governors State University 1989 — 1992
Bachelor's degree, Computer Science
Enghouse Interactive September 2011 - Present
Benedictine University August 2008 - June 2011
GDI-Global March 2008 - July 2008
Benedictine University March 2003 - March 2008
Westell September 2006 - September 2007
Lucent Technologies, Inc. March 1997 - November 2002
Tellabs April 1996 - February 1997
Skills
Software Development, C#, SQL, C++, Microsoft SQL Server, Unix, Databases, Visual Studio, Visual Basic, Testing, .NET, XML, Visio, TCP/IP, SDLC, Oracle, Shell Scripting, Networking
Education
Feng Chia University
Illinois Institute of Technology
Ph.D., Computer Science
Illinois Institute of Technology
MS., Computer Science
Enghouse Interactive September 2009 - August 2015
Syntellect, INC. May 2004 - September 2009
Teloquent Inc. May 2000 - April 2004
Crum & Forster January 1998 - May 2000
INACOM Systems March 1997 - December 1997
Whelpley Computers INC. April 1996 - March 1997
LARC Interlink Technologies 1992 - 1996
Skills
Technical Writing, Disaster Recovery, Software Development, Ant, Agile Methodologies, Software Quality..., Vendor Management, XML, Software Engineering, Scrum, Unix, Visio, Cloud Computing, IVR, Project Management, Troubleshooting, Quality Center, Requirements Analysis, SDLC, Quality Assurance, Software Project..., Integration, Software Documentation, VoIP, SaaS, Testing, CTI, TCP/IP, Test Planning, Enterprise Software, Telecommunications, Call Centers, Management, SIP, Test Automation, User Acceptance Testing
Education
University of Miami 1984 — 1989
Bachelor of Music, Studio Music and Jazz, with a Minor in Music Media Industry
Enghouse Interactive January 2014 - Present
Syntellect May 2004 - Present
Skills
VoIP, IVR, Software Development, Telecommunications, Call Logging, SQL, Call Center, Cloud Computing, Microsoft Exchange, SaaS, Microsoft SQL Server, Call Centers, TCP/IP, Disaster Recovery, Vendor Management, Enterprise Software
Education
Glendale Community College 1990 — 1992
Enghouse Interactive August 2001 - Present
Syntellect Inc. August 2001 - September 2011
Skills
Financial Reporting, Accounting, Mergers, Forecasting, Strategic Planning, Business Analysis, Internal Controls, Financial Analysis, Process Improvement, SEC filings, Budgets, Microsoft Excel, FRx, US GAAP, Business Strategy, Management
Education
Arizona State University West 1997 — 1998
Bachelor of Science (BS), Accounting
ARRIS December 2014 - Present
CA Technologies June 2014 - December 2014
Enghouse Interactive August 2011 - June 2014
Enghouse Interactive July 2007 - August 2011
Walgreens October 2005 - July 2007
SBC April 2003 - October 2005
Skills
C++, Perl, Linux, IVR, SQL, Java, Software Development, Microsoft SQL Server, Programming, Oracle, Agile Methodologies, Visual Basic, Unix, C#, C, PHP, Windows, Shell Scripting, Integration, Professional Services
Education
Northern Illinois University 1999 — 2003
BS, Computer Science
Enghouse Interactive 2014 - Present
VPI - Voice Print International February 2011 - Present
Envision Telephony May 2001 - May 2010
Applied Voice Technology (AVT) August 2000 - April 2001
Applied Voice Technology (AVT) June 1994 - August 2000
Skills
Pre-sales, Enterprise Software, Business Intelligence, Telecommunications, CRM, Call Centers, Analytics, Unified Communications, Integration, Solution Selling, Sales Engineering, Business Analysis, Sales Presentations, Workforce Management, Sales Process, Professional Services, VoIP, Direct Sales, Telephony, Contact Centers, Wireless, Customer Experience, IP, Customer Satisfaction, IVR, Salesforce.com, Sales, Avaya, Account Management, Cloud Computing, Managed Services, Strategic Partnerships, Training, ACD, Go-to-market Strategy, Partner Management, Sales Operations, Mobile Technology, Sales Management, Management, Networking, Leadership, CTI, SIP, Vendor Management, Product Management, SaaS, Channel Partners, Selling, Mobile Devices
Education
Loyola University Chicago School of Law 1980 — 1981
None, Law
California State University-Sacramento 1978 — 1980
Bachelor, Criminal Justice
Enghouse Interactive February 2014 - Present
Con-way June 1998 - February 2014
Cascade Software Consulting November 1997 - June 1998
BEST Consulting December 1995 - March 1997
Port of Portland September 1992 - December 1995
SAIF - State Accident Insurance Fund June 1991 - September 1992
Skills
Telecommunications, Telecommunications..., Software Project..., Avaya, Project Management, Contact Centers, CRM, CTI, Transportation, IT Management, Business Analysis, Team Building, Management, Leadership, Troubleshooting, Process Improvement, Networking, Project Planning, Analysis, Vendor Management, Integration, Agile Project Management, Agile Methodologies, Visio, Software Development, Business Process..., Outsourcing, Software Documentation, Business Intelligence, Business Process, Security, ITIL, SDLC
Education
Portland Community College 2002 — 2006
Real Estate, Real Estate
Portland State University Bus Dev Center
Project Management Certificate, Project Management
Enghouse Interactive November 2013 - Present
Enghouse Interactive October 2012 - November 2013
Zeacom May 2007 - October 2012
Zeacom February 2003 - May 2007
Zeacom December 1998 - January 2003
Skills
C#, Web Services, .NET, IVR, Telecommunications, SIP, Avaya, Telephony, Microsoft Lync Server..., Leadership, VoIP, Integration, C++, Unified Communications, Contact Centers, Managed Services, Solution Architecture, Scrum, CTI, Avaya Technologies, Microsoft Lync Server..., Lync, Software Development, Agile Methodologies, Cisco Technologies
Education
University of Auckland 1997 — 1999
Bachelor of Science, Computer Science
Enghouse Interactive 2009 - 2015
Microsoft Licensing 2005 - 2009
Cisco Systems 2000 - 2005
Ingram Micro 1994 - 1999
Skills
Channel Partners, Unified Communications, Channel Sales, Solution Selling, Partner Management, Managed Services, Channel, Business Alliances, Project Management, Business Development, Channel Operations, Go-to-market Strategy, VoIP, Product Management, Demand Generation, Cisco Technologies, Telecommunications, Spanish-speaking, Brazilian Portuguese, Cloud Computing, Sales, Enterprise Software, Professional Services, Pre-sales, SaaS, Call Centers, Wireless, Vendor Management, IP, Management, Strategic Partnerships
Education
University of Miami - School of Business 1997 — 1999
Master of Business Administration (M.B.A.), International Business and Marketing
Tecnológico de Monterrey 1990 — 1994
Bachelor Degree, Industrial and Systems Engineering
Arizona Public Service (APS) February 2015 - Present
Enghouse Interactive November 2011 - January 2015
TSYS Acquiring Solutions November 2008 - November 2011
Sprint Nextel January 2006 - March 2008
Nextel Communications May 2002 - December 2005
Nextel Communications June 1996 - May 2002
Skills
Certified Project..., Software Project..., MS Project, PMP, Microsoft Office, PMO, Project Planning, Team Leadership, Business Analysis, Project Management, Program Management, Vendor Management, Telecommunications, Quality Assurance, Requirements Analysis, Process Improvement
Education
University of Illinois at Urbana-Champaign 1988 — 1993
Bachelors of Fine Arts, Metalsmithing
Enghouse Interactive April 2013 - Present
Syntellect February 1990 - March 2013
Skills
Agile Methodologies, Software Development, Java, Scrum, XML, Object Oriented Design, IVR, Eclipse, Subversion, Software Engineering, CTI
Education
Arizona State University 1980 — 1985
Bachelor of Science, Computer Science
_Zen_Soft November 2012 - Present
Arizona Public Service (APS) January 2015 - March 2015
Intel Corporation August 2014 - September 2014
Enghouse Interactive May 2012 - November 2012
Teletracker August 2008 - March 2012
KES Systems Inc. April 2005 - August 2007
Insight North America June 2000 - May 2004
AG Communication Systems (a Lucent subsidiary) July 1993 - December 1999
Westech Systems Inc. September 1992 - February 1993
Rankin Technology Group May 1991 - August 1992
Skills
.NET, C#, Silverlight, WPF, Windows 8 Store, C++, Software Development, SQL, WinForms, IIS, Databases, Linux, Unix, Forth, MVVM, MEF, MVC, Visual Studio, Scrum
Education
Arizona State University 1989 — 1989
Misc
California Polytechnic State University-San Luis Obispo 1984 — 1985
Math
Arizona State University 1979 — 1983
Eng/Math
Maricopa Community College 1977 — 1978
Enghouse Interactive November 2000 - Present
Syntellect May 2007 - May 2008
Syntellect August 2005 - May 2007
Tandem Computers, Inc. 1989 - 2000
Education
Microsoft, Inc. 1999 — 2000
MCSE, Microsoft Certified Systems Engineer
University of California, Berkeley 1994 — 1995
UNIX System Administration, Certification
Santa Clara University 1978 — 1982
B.S., Political Science
CVS Caremark Corporation January 2011 - Present
CVS Caremark February 2008 - January 2011
Coventry Health Care, an Aetna Company February 2006 - January 2008
Coventry Health Care, an Aetna Company January 2006 - January 2007
SYNTELLECT, INC January 1998 - February 2006
Enghouse Interactive January 2004 - January 2006
Enghouse Interactive 1998 - 2005
Enghouse Interactive January 2000 - January 2004
Syntellect Inc. January 1998 - January 2000
Skills
Software Project..., Call Centers, Quality Assurance, Cross-functional Team..., Process Improvement, SDLC
Education
Northern State University 1980 — 1985
B.S, Mathematics
Northern State University 1980 — 1985
Bachelor of Science (B.S.), Mathematics, Physics and Computer Science
Enghouse Interactive March 2014 - Present
BT Conferencing October 2010 - August 2012
BT Conferencing April 2008 - October 2010
BT Conferencing April 2007 - March 2008
BT Conferencing November 2004 - April 2007
BT Conferencing October 2001 - October 2004
MCI 1996 - 1998
Skills
Fundraising, Selling, Video, Program Management, Telepresence, Unified Communications, Video Conferencing, Managed Services, Solution Selling, VoIP, Polycom Video..., Audio Conferencing, web conferencing, WebEx, Microsoft LiveMeeting, Strategic Alliances, Global Alliances, Alliance Building, Webinars, Live Meeting, Telecommunications, Cloud Computing, Salesforce.com, SaaS, Professional Services, Go-to-market Strategy, Sales Operations, Management, Enterprise Software, Strategic Partnerships, Channel Partners, Partner Management, Business Alliances, Collaboration Solutions, Sales Enablement, Demand Generation, Direct Sales, Channel Sales, MPLS, Software Industry, Telephony, SIP, Pre-sales, Co-location, Sales
Education
Salem State College 1986 — 1989
BA, English
University of Massachusetts, Amherst 1985 — 1986
Communications
Insight October 2012 - Present
Enghouse Interactive October 2002 - February 2012
Syntellect June 2002 - June 2009
Integrated Information Systems September 1999 - August 2001
MicroAge Inc 1989 - 1999
MicroAge Computers 1989 - 1999
Education
University of Colorado Boulder 1981 — 1985
BS, Finance
Reverse Mortgage Funding LLC July 2014 - Present
Enghouse Interactive October 2013 - June 2014
Enghouse Interactive April 2011 - October 2013
CosmoCom, Inc. September 2005 - October 2013
Skills
Salesforce.com, ACD, VoIP, Customer Service, Solution Selling, Windows, Telecommunications, Troubleshooting, Telephony, SaaS, Call Center, Management, Networking, Cloud Computing, Professional Services, TCP/IP, Customer Experience, Call Centers, Mobile Devices, Wireless, IP
Education
New York Institute of Technology 2014 — 2015
Human Rescources
Long Island Business Institute
Court Reporting/Court Reporter
Nassau Community College
Axway January 2015 - Present
Enghouse Interactive June 2009 - October 2014
Syntellect Inc. April 1994 - June 2009
Skills
Agile Methodologies, FrameMaker, Software Documentation, Technical Writing, Visio, SnagIt, Adobe Acrobat, RoboHelp, Technical Documentation, VoIP, Captivate, HTML, Scrum, Telecommunications, Documentations, Enterprise Software, XML, Online Help, Content Management, Manuals, Technical Communication
Education
Arizona State University
Business Administration and Management, General
Glory Global Solutions February 2014 - Present
Enghouse Interactive March 2012 - February 2014
OpticsPlanet, Inc. July 2009 - March 2012
Jane Addams Hull House Association January 2009 - May 2009
Jackson Wabash July 2006 - May 2009
Leading Edge Recovery Solutions January 2008 - July 2008
Phil Stefani Signature Restaurants, Corp. June 2004 - July 2006
Los Alamos National Laboratory June 2001 - December 2001
Skills
Full-cycle Recruiting, Interviewing, Hiring, Employee Relations, Employment Law, Communication Written, Policy/Procedure..., Mediation, Report Writing, Training Assimiliation, Strategic Planning, Project Management, Form Development, Compliance, Record Maintenance, Research and Development, New Hire Orientation, New Hire Training, Benefit Administration, Compensation, Workers Compensation, Investigations, New Hire Orientations, Interviews, Recruiting, Deferred Compensation, Visas, Employment-based..., Immigration Policy, HRIS, Applicant Tracking..., Employee Training, Time Management, Management, Personnel Management, Payroll, Resume Writing, Software Documentation, Analysis, Temporary Staffing, Employee Benefits, Benefits Administration
Education
DePaul University 2003 — 2007
B.A., Psychology / Sociology
Enghouse Interactive January 2012 - Present
Enghouse Interactive August 2006 - January 2012
Syntellect, Inc. / Apropos Technology, Inc. February 2000 - August 2006
NCR Corporation 1995 - 1999
United States Air Force October 1985 - October 1991
Skills
ClearCase, TCP/IP, XML, Performance Testing, Hardware, CTI, Technical Training, Enterprise Software, Software Installation, Telecommunications
Education
Baker College Center for Graduate Studies 2008 — 2009
Master’s of Business Administration, Business Administration, 3.8 GPA
Baker College 2003 — 2007
Bachelor’s of Science in Web Development, Web Development
Enghouse Interactive February 2014 - Present
His Eyes, LLC September 2012 - Present
Gold Systems April 2012 - January 2014
305 Spin, Inc. July 2009 - April 2012
Gold Systems January 1999 - November 2008
CrossLink, Inc. October 1996 - January 1999
Laboratory for Atmospheric and Space Physics November 1994 - August 1997
Nine to Five Software January 1993 - November 1994
Skills
ColdFusion, ASP.NET, C, C#, Java, JavaScript, jQuery, HTML5, IVR, Dreamweaver, Eclipse, Visual Studio, SQL, AJAX, Software Development, Agile Methodologies, E-commerce, SaaS, XML, Web Services, Cloud Computing, Integration, SDLC, HTML 5, SOAP, Perl, .NET, MySQL, PHP, C++, Software Engineering, Enterprise Software, Subversion, Linux, LINQ, Databases, Object Oriented Design, Microsoft SQL Server, Software Design, SharePoint, Architectures, Software Project..., Scrum, Mobile Applications, Test Automation, CSS, Unix, WCF, Requirements Analysis, Agile Project Management
Education
University of Colorado at Boulder 1992 — 1996
BS, Computer Science
Enghouse Interactive November 2012 - Present
PTC Integrity March 2007 - October 2012
Hostway 2004 - 2007
Illinois Department of Criminal Justice (ICJIA) August 2001 - May 2004
Skills
Agile Methodologies, ALM, Software Configuration..., SSH, SSL Certificates, Microsoft SQL Server, Application Lifecycle..., JBoss Application Server, Information Technology, Technical Support, Remote Administration, Weblogic Administration, JCL, HTML, Workflow Management, Web Servers, FTP, Command Prompt, Application Servers
Education
Southern Illinois University, Carbondale 1997 — 2001
B.S Applied Sciences and Arts, Information Technology
LiveOps May 2015 - Present
Enghouse Interactive August 2012 - May 2015
Enghouse Interactive June 2004 - July 2012
Skills
Telecommunications, VoIP, SaaS, Cloud Computing, Integration, Unified Communications, SIP, IVR, Enterprise Software, Managed Services, ACD, CTI, Call Center, Call Centers, Cisco Technologies, Contact Centers, IP, Management, Pre-sales, Process Improvement, Professional Services, Sales Engineering, Software Documentation, Solution Selling, TCP/IP, Troubleshooting, Telephony, Vendor Management, WAN
Education
DeVry University 1993 — 1996
Bachelor, Computer Information Systems
Syntellect April 2005 - Present
Enghouse Interactive 2005 - Present
Orbitz April 2004 - April 2005
Zurich North America June 2000 - April 2004
Denniston & Denniston, Inc May 1998 - June 2000
Open Business Systems November 1997 - June 1999
Genesis November 1995 - November 1997
Electronic Data Systems December 1982 - November 1995
Skills
Software Development, Integration, Agile Methodologies, Java, Scrum, XML, SQL, Java Enterprise Edition, C++, Spring Framework, C#, NinjaTrader, NinjaScript
Education
Trinity International University
BA, Physical Education K-12
Enghouse Interactive January 2014 - Present
Education
University of Kansas 2008 — 2012
V.J. and Angela Skutt Catholic High School 2004 — 2008
Thundering Hoof Beats LLC December 2013 - Present
Enghouse Interactive February 2013 - September 2013
Oracle December 2003 - 2011
Skills
Enterprise Software, Complex Sales, SaaS, Sales Process, Channel Partners, Cloud Computing, Outsourcing, Solution Selling, Managed Services, Professional Services, Unified Communications, Call Centers, CRM, Business Alliances, Go-to-market Strategy, Pre-sales
Education
Rutgers, The State University of New Jersey - Rutgers Business School
Advanced Management
University oif Illinois
Chemical Engineering
Enghouse Interactive September 2011 - Present
DeVry University, Phoenix 2007 - 2010
Skills
Quality Assurance, Programming, Agile Methodologies, C++, Java, Testing
Education
DeVry University 2007 — 2011
Enghouse Interactive April 2015 - Present
Global Point LLC February 2015 - April 2015
Amerihub Technologies July 2014 - February 2015
Chicago On Call May 2013 - July 2014
Ancel Glink Diamond Bush DiCianni & Krafthefer, P.C. June 2012 - May 2013
Chicago On Call September 2010 - May 2012
ASPAinc May 2009 - August 2010
Circuit City November 2007 - February 2009
Safeway August 2006 - December 2006
Nicor Gas June 2005 - August 2006
Skills
SharePoint, Active Directory, Windows Server, DNS management, Group Policy, Windows 7 Migration, System Imaging, Office 2010, Mobile Devices, Postini, XP, Norton Ghost, Servers, Information Technology, Symantec Endpoint..., Dell Computers, WSUS, Networking, Blackberry Enterprise..., Help Desk Support, Dell PowerEdge Servers, Windows 7, SCCM, OS X, Powershell, Backup Exec, Troubleshooting, Technical Support, Microsoft Office
Education
College of DuPage 2005 — 2007
Computer Information Systems \ General Education Courses
Technology Center for DuPage 2003 — 2005
Computer Information Systems
Enghouse Interactive July 2007 - Present
Arc Solutions 2006 - Present
Skills
VoIP, Cisco Technologies, IP, Unified Communications, Telecommunications
Education
Liberty University
Bachelor of Science (BS), Management Information Systems, Marketing
Enghouse Interactive 2006 - Present
Enghouse Interactive February 2004 - June 2006
Skills
Unified Communications, IVR, SIP, Telecommunications, CTI, VoIP, Integration, SaaS, Scrum, Agile Methodologies, Contact Centers, Unix, Telephony, SQL, Software Development, Disaster Recovery, IP, Avaya, Managed Services, Solution Architecture, Pre-sales, Vendor Management, Enterprise Software, Cloud Computing, TCP/IP, Data Center, Cisco Technologies, Professional Services
Education
Alexandria Technical College 1975 — 1977
Computer science
Enghouse Interactive October 2011 - Present
Shanmar Inc April 2011 - October 2011
Skills
JUnit, Eclipse, JSP, Java, JDBC, Tomcat, Databases, Ant, Spring, Swing, Hibernate, Java Enterprise Edition, Subversion, JBoss Application Server
Education
Center for excellence
Post Gradute Diploma in Computer applications.
Nagarjuna University
Bachelor of Science, Mathematics
Enghouse Interactive February 2001 - Present
McKesson Logistics Solutions August 1995 - February 2001
Skills
VoIP, Cloud Computing, Software Documentation, Enterprise Software, Telecommunications, Technical Support, TCP/IP, IVR, SIP, Cisco Technologies, Hardware, Telephony, Troubleshooting, Networking, Active Directory, Call Center, Testing, Customer Service, Avaya, Integration, Databases, Windows Server, Call Centers, Manual Testing, SaaS, Microsoft SQL Server, Linux, Microsoft Exchange, XP, System Deployment
Education
University of Illinois at Chicago
Enghouse Interactive April 2006 - Present
Skills
Software Development, Agile Methodologies, Web Services, XML, Java, C#, JSP, OOP, Visual Studio, JDBC, .NET, Java Enterprise Edition, Microsoft SQL Server, SQL, C++, UML, Eclipse, Oracle SQL Developer, Powershell, XSL, Apache, Tomcat, OpenSSL, JUnit, Continuous Integration, Ant
Education
Illinois Institute of Technology 2006 — 2011
Master's degree, Computer Science
Illinois Institute of Technology 2001 — 2005
Bachelor's Degree, Computer Science
Western Dental November 2014 - Present
Enghouse Interactive September 2013 - October 2014
CompuGroup Medical USA July 2012 - September 2013
Skills
Troubleshooting, Technical Support, Windows 7, Active Directory, Virtualization, DNS, Computer Hardware, Windows, Customer Service, Quality Assurance, Windows Server, Windows Vista, DHCP, 2008 R2, Cisco Command Line..., Call Routing, LANDesk, IIS, Operating Systems, Hardware, TCP/IP
Education
University of Phoenix 2005 — 2007
Bachelor of Science (B.Sc.), Business Management
Stanbridge College
Matrix6, Inc. 2010 - Present
GoIndustry DoveBid 2003 - 2009
Wunderlich-Malec Engineering, Inc. 2002 - 2002
Rockliffe 2002 - 2002
Enghouse Interactive 1999 - 2001
Tyco SimplexGrinnell 1996 - 1999
Intertrust Technologies Corporation 1994 - 1996
Skills
Management, Business Development, Strategy, Start-ups, Marketing, Leadership, Solution Selling, New Business Development, Consulting, Business Strategy
Education
American River College
American River College
San Jose State University
Bachelor of Science (BSc), Business Administration - Concentration in International Business, Minor Degree in Area Studies-Asia and Mathematics
Enghouse Interactive May 2013 - Present
Midas International June 2007 - May 2013
DePaul University May 2005 - June 2007
Skills
•Desktop Operating..., Front Office..., Network Operating..., Telecommunications, Enterprise Software, IVR, Customer Support, SQL, Information Technology, Hardware, Operating Systems
Education
DePaul University 2005 — 2009
Bachelor’s Degree, Information Systems