Enhanced Resource Centers
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Enhanced Resource Centers Employees
Enhanced Resource Centers December 2011 - Present
Enhanced Resource Centers 2008 - August 2011
Self Employed September 2004 - May 2008
GEICO January 1985 - September 2004
Skills
Portfolio Management, Process Improvement, Financial Analysis, Call Centers, Strategic Planning, Business Analysis, Executive Management, Customer Service, Business Strategy, Management, Sales Management, Stock Trading, Stock Market Analysis, Investments
Education
Macon State College
Bachelor of Applied Science (BASc), Business Administration and Management, General
Enhanced Resource Centers October 2014 - Present
Enhanced Recovery Company, LLC May 2014 - October 2014
Enhanced Recovery Company, LLC February 2014 - May 2014
Enhanced Recovery Company, LLC January 2013 - January 2014
Cracker Barrel March 2006 - 2013
The Women's Center of Jacksonville May 2012 - June 2012
Bravo School of Dance and Theater August 2009 - May 2010
Skills
Close Attention to..., Spanish-speaking, Leadership, Criminal Justice, Non-profits, Microsoft Office, Food Service, Customer Service, Social Media, Juvenile Delinquency, Advocacy, Dance History, Dance Education, Spanish, Microsoft Excel, Crisis Intervention
Education
University of North Florida 2010 — 2012
Bachelor of Arts (B.A.), Criminal Justice and Corrections
Florida State College of Jacksonville 2007 — 2009
Associate of Arts (A.A.), Criminal Justice and Corrections
Enhanced Resource Centers May 2015 - Present
One Call Care Management July 2014 - Present
One Call Care Management July 2014 - July 2014
Web.com February 2011 - November 2013
Ally Financial Inc. October 2008 - January 2011
Countrywide June 2006 - February 2008
Citigroup December 2003 - May 2006
Optimum Mortgage July 2002 - April 2003
Bill Clark's Karate America June 1995 - July 2002
ALZA Corporation January 2000 - November 2001
Skills
Strategic Planning, Coaching, Sales, Project Management, Finance, Organizational..., Workshop Facilitation, Territory Management, Healthcare, Credit Cards, Pharmaceutics, Curriculum Design, Management, Loans
Education
University of Phoenix 2003 — 2005
BS, Management
Enhanced Resource Centers June 2015 - Present
ERC March 2015 - Present
Blue Cross and Blue Shield Of Florida April 2007 - November 2014
Kemper Insurance April 2006 - April 2007
USE Credit Union January 2004 - March 2006
San Diego County Credit Union January 2002 - January 2004
Skills
Customer Relations, PowerPoint, Customer Service, Microsoft Office, Excel, Financial Analysis, Insurance, Microsoft Excel, Operations Management, Process Improvement, Risk Management, Team Building, Team Leadership, Analysis, Data Analysis
Education
University of North Florida 2011 — 2014
Bachelors, Finance
Florida State College of Jacksonville 2007 — 2011
AA, Business Administration
Jacksonville University 1996 — 1997
Finance
Enhanced Resource Centers April 2011 - Present
Enhanced Resource Centers April 2007 - Present
US Air Force Reserve, Retired February 1999 - December 2013
United States Air Force April 2011 - December 2011
Global Publishing, Inc. October 2006 - April 2007
Harris Corporation 2005 - 2006
United States Air Force October 2001 - April 2003
United States Air Force July 1991 - October 1998
Education
Florida State University - College of Business 2001 — 2004
B.S. in Accounting, Accounting, Overall GPA: 3.601
Florida State University - College of Business 2001 — 2004
B.S. in Finance, Finance, Overall GPA; 3.601
Columbia College of Missouri (Satellite Branch at Patrick AFB, FL) 2002 — 2003
N/A, Business, Overall GPA: 4.0
Lake City Community College 1999 — 2000
Associate in Arts, Business, Overall GPA: 3.89
Community College of the Air Force 1991 — 1998
Associate in Applied Science, Criminal Justice, Overall GPA: 4.0
Columbia High School 1989 — 1991
High School
Miramar High School 1987 — 1988
Enhanced Resource Centers July 2015 - Present
Citi October 2010 - July 2015
Citi August 2005 - October 2010
Wackenhut November 2003 - August 2005
US Army August 1999 - March 2003
Skills
Access, Customer Service, Outlook, Leadership, Microsoft Excel, Microsoft Office, PowerPoint, Team Building, Time Management, Microsoft Word, Data Analysis
Education
University of North Florida 2006 — 2008
Bachelors, Marketing
Belle Epoque Travel Agency February 2011 - Present
Enhanced Resource Centers April 2009 - September 2010
Juanita Bynum Ministries August 2000 - January 2009
Exelon February 2000 - October 2005
Skills
Customer Service, Call Center, Data Entry, Collections, International and..., Strong Leadership, Problem Solving, 10 Key, Microsoft Office, QuickBooks, Church Events, Travel Planning, Multi-task & Handle...
Education
City Colleges of Chicago-Harold Washington College 1993 — 1994
Coastal Care Nursing August 2015 - Present
Mayo Health Systems June 2015 - Present
Enhanced Resource Centers January 2010 - March 2015
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Training, Leadership, English, HTML
Education
Okefenokee Technical College 2012 — 2015
Nursing Education
Enhanced Resource Centers July 2013 - Present
Enhanced Resource Centers January 2013 - July 2013
Enhanced Resource Centers August 2012 - January 2013
Skills
Recruiting, Customer Service, Customer Experience, Intranet, SharePoint Designer, Event Planning, Employee Engagement, SurveyMonkey, Employee Surveys, EMS Management, Microsoft Excel, Microsoft Word, Visio, Analysis, Access, Team Building, Leadership, Microsoft Office, Strategic Planning, Process Improvement, Team Leadership
Education
Florida Community College at Jacksonville
Design and Visual Communications, General
Enhanced Resource Centers January 2015 - Present
Enhanced Resource Centers July 2013 - December 2014
Enhanced Resource Centers September 2012 - June 2013
Enhanced Resource Centers August 2008 - October 2012
Enhanced Resource Centers May 2008 - August 2008
Enhanced Resource Centers September 2006 - May 2008
US Navy January 2001 - June 2006
Skills
Call Centers, Customer Service, Portfolio Management, Process Improvement, PowerPoint, Microsoft Excel, Program Management, Dialer Management, Aspect, Operations Management, Call Center Development, Coaching, Vendor Management, Leadership Development, Leadership, Strategy, Analysis, Business Analysis, Team Leadership, Business Process..., Change Management, Customer Experience, Outsourcing, Performance Management, Customer Satisfaction, Training, Team Building, Management, Cross-functional Team..., Loss Mitigation, Skip Tracing, Credit, Credit Cards
Education
University of Phoenix 2008 — 2012
Bachelor's degree, Business Administration, Management and Operations
University of Phoenix 2008 — 2010
Associate's degree, Business Administration and Management, General
Enhanced Resource Centers July 2015 - Present
Videos 4 Christ April 2009 - Present
Convergys June 2015 - June 2015
Shiloh Metropolitan Baptist Church December 2011 - June 2014
Greater Travelers Rest Baptist Church March 2008 - October 2009
Streaming Faith August 2007 - January 2008
After Hours Formalwear June 2006 - May 2007
Skills
Social Media, Public Relations, Television, InDesign, Illustrator, Public Speaking, Microsoft Word, Community Outreach, Teaching, Microsoft Excel, Strategic Planning, Team Building, Video Editing, Camera Operating, Social Networking, Video, Social Media Marketing, Editing, Advertising
Education
American InterContinental University 2002 — 2005
Bachelor of Fine Arts, Media Production
Enhanced Resource Centers January 2015 - Present
Enhanced Resource Centers October 2013 - Present
Enhanced Resource Centers January 2013 - October 2013
Enhanced Resource Centers July 2009 - December 2012
Acosta Sales & Marketing November 2008 - June 2009
The CSI Companies September 2007 - September 2008
Tower Hill Insurance Group September 2005 - April 2007
Skills
Business Intelligence, Management, Project Management, Analytics, Data Mining, Business Process..., Leadership, Business Strategy, SQL, Strategy, VBA, Business Analysis, Financial Modeling, Recruiting, Analysis, Data Analysis, Application Development, Portfolio Management, Process Improvement, Visio, Vendor Management
Education
University of North Florida 2010 — 2013
MBA
University of Florida 2002 — 2005
BS, Marketing
Enhanced Resource Centers April 2015 - Present
Enhanced Recovery Company, LLC November 2014 - April 2015
Enhanced Recovery Company, LLC January 2013 - October 2014
Aurora General Box Company 2012 - 2013
Oscar's Bar and Grill February 2012 - November 2012
Ruby Tuesday November 2011 - February 2012
Skills
Customer Service, Third Party Collections, Proficient Typing Skills, Multitasking Skills, Handle Multiple Projects, Client Representation, Legal Compliance, Writing, Text Editing, Credit Bureau, Dispute Resolution, Escalation Resolution, Bartending, Compliance, FDCPA, CFPB, Call Centers, Customer Experience, Finance, Financial Services, Accounts Receivable, Telephone Skills, Microsoft Excel, Analysis, Microsoft Office, Leadership, Team Building, Negotiation, Strategic Planning, Business Analysis, Risk Management, Microsoft Word, Process Improvement, Typing, Vendor Management
Education
Waycross College 2011 — 2012
Coursework Credits, Psychology
Okefenokee Technical College 2011 — 2011
GED, High School Equivalence Certificate Program
Ware County High School 2009 — 2011
High School Coursework, High School/Secondary Diplomas and Certificates
Waycross College
N, English Language and Literature, General
Mass Markets October 2015 - Present
Great Clips August 2014 - Present
7G Distributing, LLC April 2015 - October 2015
Enhanced Resource Centers February 2015 - October 2015
Express Employment Professionals May 2014 - February 2015
1st Class Staffing November 2013 - April 2014
Whelan Security August 2013 - October 2013
The Family YMCA of Black Hawk County May 2011 - August 2013
Lost Island Waterpark July 2010 - August 2013
Waterloo Black Hawks September 2009 - May 2013
Skills
Customer Service, Recruiting, New Hire Orientations, Program Management, Fundraising, Microsoft Office, Social Media, Sales, Public Relations, Management, Interviews, Marketing, Applicant Tracking..., Leadership, Time Management, Event Planning, Communication, Dependable Team Player, strong work ethic, Positive Can-do Attitude, ability to learn from..., Self-confidence, Staff Management, Staff Development, Employee Orientations, Computer Proficiency, Social Networking, College Recruiting, Full-life Cycle...
Education
University of Northern Iowa 2012 — 2013
Bachelor's degree, General Studies
Hawkeye Community College 2005 — 2008
Associate's degree, Liberal Arts
Maquoketa Valley
Enhanced Resource Centers September 2014 - Present
Enhanced Resource Centers April 2013 - August 2014
TD Auto Finance August 2012 - April 2013
TD Auto FInance January 2012 - July 2012
Skills
Business Analysis, SQL, Vendor Management, Team Leadership, Customer Service, Risk Management, Team Management, Call Centers, Process Improvement, Analysis, Financial Analysis, Business Process..., Data Analysis, Team Building, Leadership, Management
Education
University of Florida 2004 — 2008
Bachelor of Arts (B.A.), Political Science and Government
Enhanced Resource Centers November 2006 - Present
Precision Response Corporation 2002 - 2006
Skills
Account Management, Customer Experience, CRM, Sales Process, Leadership, Marketing Strategy, Operations Management, Team Leadership, Call Centers, Sales Operations, Sales Management, Customer Satisfaction, Management, Call Center, Outsourcing, Process Improvement, Sales, B2B, Telemarketing, Cold Calling, BPO, Customer Retention, Lead Generation, Direct Sales, Salesforce.com, Workforce Management, Inbound Marketing, Call Center Development
Education
Kirkwood Community College
Business Management
Enhanced Resource Centers September 2014 - Present
Enhanced Resource Centers June 2012 - Present
Enhanced Resource Centers September 2010 - June 2012
Enhanced Resource Centers August 2007 - September 2010
Skills
Leadership, Credit, Program Management, Mortgage Lending, Management, Retail, Recruiting, Telecommunications, Training, Debt Settlement, Vendor Management, Operations Management, Sales, Business Analysis, Financial Services, Credit Cards, Strategic Planning, Portfolio Management, Executive Management, Call Centers, Process Improvement, Negotiation, Finance, Analysis, Loans, Banking, Financial Analysis, Marketing, Customer Retention, Team Building, Business Development, Risk Management, New Business Development
Education
Mount Union College 1996 — 2001
Bachelor of Science, Political Science
Enhanced Resource Centers August 2013 - Present
Enhanced Resource Centers May 2009 - Present
TMone March 2011 - July 2013
TMone/Discount-Lists.com August 2004 - May 2009
TMone October 2003 - July 2004
MCI June 2002 - September 2003
Skills
CRM, Telemarketing, Call Centers, BPO, Strategic Partnerships, Business Development, Lead Generation, Sales, Sales Management, Customer Retention, New Business Development, List Brokerage, Mailing List Management, Contact Centers, Email Marketing, Direct Marketing, B2B, Sales Process, Customer Satisfaction, Selling, Customer Experience, Competitive Analysis, Customer Acquisition, Cloud Computing, Inbound Marketing
Education
University of Iowa
Enhanced Resource Centers September 2015 - Present
National Credit Adjusters June 2013 - September 2015
SourceMedical April 2011 - June 2013
Revenue Discovery Systems (Portfolio Recovery Associates) November 2010 - April 2011
Revenue Discovery Systems (Portfolio Recovery Associates) May 2006 - November 2010
Ford Motor Credit Company January 2004 - May 2006
Ford Motor Credit Company 2002 - 2003
Ford Motor Credit Company 2001 - 2002
Brookwood Eye Institute 1999 - 2001
Ford Motor Credit Company 1998 - 1999
Skills
Process Improvement, Quality Assurance, Customer Service, Team Building, Business Analysis, Management, Accounting, Team Leadership, Analysis, Vendor Management, Program Management, Strategic Planning, Auditing, Training, Leadership, Operations Management, Business Process..., Call Centers, Project Management, Risk Management, Cross-functional Team..., Financial Analysis, Forecasting, Change Management, Coaching, Data Analysis, Executive Management, Performance Management, Budgets, Account Management, Strategy, Customer Satisfaction, Business Development, Business Planning, Business Intelligence, Product Management, Salesforce.com, Contract Negotiation, Business Strategy, Mergers & Acquisitions, Project Planning
Education
Jacksonville State University 1993 — 1995