EOS CCA
Industry: Debt collection company
DescriptionEOS CCA, headquartered in Norwell, Massachusetts, is a provider of customer care and receivables management services. It is the U.S. Receivables Management Division of the international EOS Group based in Hamburg, Germany. As of December, 2016 EOS CCA employs approximately 500 people in the United States. Parent organization: EOS Holding GmbH Founder: Paul E. Leary, Sr Founded: Norwell, MA Headquarters: Norwell, MA Area served: United States of America Number of locations: 6 centers
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EOS CCA Employees
Machinery Marketing International May 2013 - September 2014
Caterpillar Inc. August 2013 - December 2013
TruGreen LandCare April 2011 - July 2011
EOS CCA January 2010 - September 2010
AT&T October 2007 - January 2008
21st Century Mortgage Bankers June 2005 - May 2006
Skills
Leadership, Finance, Sales, Microsoft Excel, Public Speaking, Negotiation
Education
University of Illinois at Chicago 2012 — 2014
B.S., Finance, Cum Laude
City Colleges of Chicago-Richard J Daley College 2007 — 2009
A.A., Business Administration
EOS CCA June 2014 - Present
Grant and Weber May 2007 - Present
NCO Financial Systems April 2003 - May 2007
Law Offices of Zappettini & Bradley January 1992 - April 2003
Skills
Healthcare, Insurance, Claim, Personal Injury, Medical Billing, HIPAA, Microsoft Office, Managed Care, Health Insurance, ICD-9, Leadership, Management, Microsoft Excel, Outlook, Team Building
Education
Carrington College California-Sacramento 2001 — 2002
Associate of Science (A.S.), Medical Insurance Specialist/Medical Biller, A
EOS CCA December 2014 - Present
Livingston County Office for the Aging and SUNY Geneseo August 2013 - September 2014
SUNY Geneseo February 2011 - May 2013
SUNY Geneseo May 2011 - August 2011
SUNY Geneseo Residence Life August 2009 - May 2011
Skills
Grant Writing, Public Speaking, Project Management, Research, Fundraising, Project Coordination, Volunteer Management, Volunteer Recruiting, Leadership Development, Time Management, Program Management, Teaching, Program Evaluation, Tutoring, Leadership, Microsoft Office, Event Planning, PowerPoint
Education
State University of New York College at Geneseo 2009 — 2013
Bachelor of Arts (B.A.), Sociology, Minor in Business Studies
Cigna Healthcare October 2010 - Present
EOS CCA January 2009 - June 2010
ATA Airlines May 2002 - October 2004
Carnegie Printers May 2000 - May 2001
United Airlines June 1998 - May 2000
Education
University College of Belize 2006 — 2008
General Studies
Columbia College Chicago 1994 — 1995
Fashion/Apparel Design
EOS CCA September 2010 - Present
Reebok January 2009 - October 2009
Skills
Customer Service, Cold Calling, Microsoft Office, Team Leadership, Negotiation, Team Building, Microsoft Excel, Time Management, Customer Satisfaction
Education
Massasoit Community College
Cigna October 2013 - April 2015
EOS CCA April 2012 - October 2013
HSBC Card Services July 2010 - June 2011
The Salem Group April 2009 - April 2010
Staff Management February 2008 - October 2008
Skills
Call Centers, Data Entry, Customer Satisfaction, Customer Service, Telephone Skills, Customer Experience, Customer Retention, Training, Time Management, Outlook, Teamwork, Lotus Notes, Filing, Customer Support, Microsoft Excel, PowerPoint, Microsoft Word, Internet Explorer, 10 Key, Access
Education
South Suburban College
Human Services, General
Thornton High School 1996 — 2000
High School Diploma, Basic Studies
Acushnet Company February 2014 - Present
EOS-CCA June 2009 - May 2013
Skills
Critical Thinking, Problem Solving, Microsoft Word, Microsoft Excel, PowerPoint, History, Sociology, Anthropology, Research, Writing, Electric Guitar, Bass Guitar, Access, Data Entry, Outlook
Education
Roger Williams University 2009 — 2012
Bachelor of Arts (B.A.), History
Dean College 2008 — 2009
Lending Club July 2015 - Present
Allegro Credit May 2014 - July 2015
EOS CCA March 2012 - May 2014
Performant Financial Corporation 2011 - 2012
Bank of the West 2010 - 2010
San Mateo Credit Union 2009 - 2010
Fireside Bank January 2004 - September 2009
Skills
FDCPA, Repossessions, Skip Tracing, Customer Service, Collection Strategy, Microsoft Excel, Management, Loss Mitigation, Recoveries, Predictive Dialers, Credit, Microsoft Office, Finance, Risk Management, Default, Microsoft Word, PowerPoint, Outlook, Budgets, Analytics, Consumer Debt, Consumer Lending, Analysis, Assets Recovery, Strategic Planning, Accurint, Credit Cards, Subprime, Unsecured Loans, Accounting, Training, CUBS, Avaya, Crystal Reports, Project Management, Leadership Development, Employee Training, Collections, Forecasting, English, Windows, Research, promise land, Linx, lexis nexis
Education
Diablo Valley College 2002 — 2003
Heald College 2001 — 2002
Jessy's Girl Salon and Spa June 2015 - Present
EOS CCA October 2014 - July 2015
Great Clips October 2012 - September 2014
Skills
Customer Retention, Customer Satisfaction, Hair Cutting, Hair Extensions, Hair Care, Hair Coloring, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Typing, Management, Team Leadership, Telecommunications
Education
Brookhaven Community College 2010 — 2016
Associate's degree, Business Administration and Management, General
Salon Boutique Academy 2012 — 2013
License, Cosmetology, Barber/Styling, and Nail Instructor
Kohl's Department Stores April 2013 - Present
EOS CCA January 2011 - April 2013
PeachTree Law Center June 2010 - January 2011
Walmart December 2008 - June 2010
Education
San Bernardino Valley College 2004 — 2004
General Education
San Diego Job Corps 1995 — 1997
G.E.D., Security and Loss Prevention Services / Culinary Arts
Dish Network February 2014 - Present
Starz Entertainment September 2012 - December 2013
Starz Entertainment May 2012 - October 2012
EOS CCA April 2010 - October 2011
IntelliDyne April 2009 - November 2009
Skills
Customer Service, Process Improvement, Microsoft Office, Management, Leadership, Social Media, Marketing, Team Building, Analysis, Graphic Design, Statistical Modeling, Access, Data Analysis, Sales, Forecasting, Microsoft Word, Team Leadership, Vendor Management, Microsoft Excel, PowerPoint, Networking, Project Management, Strategic Planning, Trend Forecasting, Linear Programming, Decision Support, Email Marketing, Public Relations, HTML, Business Analysis, Outlook, Business Development, Social Networking, Visio, Information Technology, Marketing Strategy, Research, Adobe Creative Suite, Windows 7, SharePoint, Social Media Marketing, Communication Skills, Penetration Testing, Budgets, Marketing Communications, Public Speaking, Financial Analysis, MS Project, Business Strategy, Communication
Education
University of Colorado at Denver 2010 — 2012
Master of Business Administration (MBA), Enterprise Technology
Colorado State University 2005 — 2009
Bachelor of Arts (B.A.), Sociology and Criminal Justice
Grandview High School 2001 — 2005
Partner Colorado Credit Union April 2015 - Present
EOS CCA December 2013 - Present
The Lukehart Law Firm P.C. August 2012 - September 2013
Standley & Associates May 2010 - August 2012
Skills
Legal Assistance, Commercial Litigation, Civil Litigation, Litigation Support, Legal Documents, Depositions, Alternative Dispute..., Trials, Mediation, Litigation, Legal Research, Legal Writing, Torts, Document Drafting, Legal Issues, Microsoft Excel, Microsoft Office, Team Building, Process Improvement, Team Leadership, Customer Service, Microsoft Word
Education
Keller Graduate School of Management of DeVry University 2015 — 2017
Master's degree, Accounting and Computer Science
The University of Phoenix 2010 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
University of Phoenix 2010 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Sutherland Global Services October 2013 - Present
EOS CCA August 2011 - May 2012
Skills
BPO, Call Centers, Television, Time Management, Music, Employee Benefits, Performance Management, Recruiting, Microsoft Word, Outsourcing, Customer Satisfaction, CRM, Leadership, Operations Management, Customer Experience, Team Building, MIS
Education
Everest Institute-Rochester 2009 — 2011
Associate of Arts and Sciences (AAS), Administrative Office Technologies/Medical
Ticketsoft 2013 - 2013
Tata Consultancy Services 2012 - 2013
Cisco 2010 - 2011
EOS CCA 2009 - 2010
Microsoft 2007 - 2008
UNIVERSITY OF TEXAS AT DALLAS 2007 - 2007
Avaya 2006 - 2006
Ericsson 2005 - 2005
Yum! Brands 2004 - 2004
DENTAL BUSINESSES 2003 - 2004
Skills
ITIL, CompTIA A+ Certification, CCNA, C++, Java, JavaScript, Oracle, SQL, HTML, Perl, UNIX, Linux, ACSA, Ericsson OSS, Erlang, Assembly Language, GSM, GPRS, UMTS, CDMA, TCP/IP, TCP/IP protocols, TCP/IP stack, Microsoft Office 2007, Microsoft Dynamics, Microsoft CRM, Live Meeting, Visio, Juniper, JUNOS, DOS, Spanish, French, Macedonian, Croatian, Latin, Swedish
Education
University of Phoenix 2012 — 2013
Master of Science (MS), Industrial organization focused in marketing, 3.5
The University of Texas at Dallas 2011 — 2011
Master's of Arts, Interdisciplinary studies focused in MIS, 3.0
The University of Texas at Dallas 2003 — 2007
Bachelor's of Science, Natural Sciences and Mathematics, 3.0
Purdue University 1996 — 2000
Bachelor's of Science, Electrical Engineering, 3.0
EOS CCA January 2015 - Present
United States Marine Corps May 2007 - February 2015
EOS CCA September 2012 - January 2015
Sharpshooter Construction LLC. May 2011 - March 2013
DIRECTV March 2012 - September 2012
Champaign County Sheriff's Department December 2008 - May 2011
Skills
Team Leadership, Microsoft Excel, Microsoft Office, Computer Troubleshooting, Technical Support, Windows, Training, Data Entry, Computer Security, Operating Systems, Troubleshooting, Time Management, Management
Education
Kaplan University 2010 — 2013
Bachelor of Science (BS), Information Security and Forensics, 3.96 GPA
EOS CCA May 2012 - October 2013
University of Massachusetts Amherst September 2011 - May 2012
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Microsoft Office, Management
Education
University of Massachusetts Amherst 2011 — 2013
Psychology
Quincy College 2009 — 2011
Psychology
EOS CCA June 2011 - February 2013
Post University May 2009 - June 2011
Extended Stay Hotels May 2007 - October 2009
Darden Restaurants March 2003 - August 2005
Skills
Customer Service, Higher Education, Default management, Financial Aid, Restaurant Management, Event Planning, Scheduling, Hiring, Collections, Student Financial Aid
Education
Johnson & Wales University 2001 — 2003
BS, Food Service Managment
Johnson & Wales University 1999 — 2001
AS, Culinary Arts
Fleetmatics January 2014 - Present
EOS CCA February 2013 - October 2013
212 Consulting Group, Inc. November 2012 - December 2012
Skills
Sales, Microsoft Excel, Customer Service, Microsoft Office, Social Media, Microsoft Word, PowerPoint, Outlook, Team Building, Training, Sales Operations, Account Management, Salesforce.com, Management
Education
Bridgewater State University 2008 — 2012
Bachelors, Communication Studies
Dean College 2006 — 2008
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Southwest Credit October 2012 - January 2013
EOS CCA July 2009 - October 2012
EOS CCA February 2000 - June 2009
Dynamic Recovery Services, Inc. January 2002 - December 2004
Filene's Credit/Collections 1995 - 1998
OSI (formally Payco) 1989 - 1995
Skills
Call Center, Healthcare, Process Improvement, Team Building, New Business Development, Analytics, Operations Management, HIPAA, Accounts Receivable, Financial Analysis, Strategic Planning, Team Leadership, Customer Satisfaction, Call Centers
Education
Plymouth State University
EOS USA January 2011 - Present
EOS CCA July 2001 - January 2011
Collecto Inc., dba CCA September 1997 - December 2010
University of Phoenix January 2000 - December 2005
Skills
Call Centers, Leadership, Management, Operations Management, Process Improvement, Strategy, Team Building, Strategic Planning, Executive Management, Business Development, Marketing, Sales Management, Vendor Management, CRM, Team Leadership, Organizational..., Change Management, Risk Management, Relationship Management, Quality Management, Organizational Behavior
Education
University of Phoenix 1996 — 1999
Master of Business Administration, Business Administration and Management, General, 3.94 GPA
Bridgewater State University 1988 — 1990
Accounting and Business/Management
Public Storage July 2012 - February 2015
Stop & Shop July 2005 - December 2012
EOS CCA July 2010 - July 2012
Skills
Management, Sales, Customer Service, Merchandising, Outlook, Data Entry, Microsoft Office, Time Management, Real Estate, Team Building
Education
Bridgewater State University 2005 — 2010
Bachelor's Degree, History
St. Elizabeth's Medical Center January 2015 - Present
QUINCY MEDICAL CENTER, Quincy, MA December 2013 - December 2014
EOS CCA October 2005 - November 2013
Skills
Meditech, Craneware, MedAssets, Encoder Software, Medical Terminology, Microsoft Office Suite, Customer Service, Financial Reporting, Accounts Receivable, Financial Analysis, QuickBooks, Microsoft Excel, Data Entry, Payroll, Access, Outlook, Forecasting, Process Improvement, Credit Risk, Call Centers, Analysis, Charge Entry, ICD-9, Microsoft Word, Time Management, Accounting, Team Leadership, Strategic Planning, Microsoft Office
Education
Eastern Nazarene College 2002 — 2014
Bachelor's Degree, Business Administration and Management, General
Quincy College 2002 — 2005
Associate's Degree, Business Administration and Management, General
Audit Billing Center May 2015 - Present
EOS CCA December 2014 - February 2015
EOS CCA July 2014 - December 2014
EOS CCA August 2012 - July 2014
Bright Horizons September 2010 - February 2012
KinderCare October 2006 - July 2010
Skills
Customer Service, Microsoft Word, Microsoft Excel, Data Entry, Microsoft Office, Outlook, PowerPoint, Time Management, Telephone Skills, Accounts Receivable, Public Speaking, Teaching, Teamwork, Call Centers, Communication
Education
Massasoit Community College 2010 — 2012
Associate of Science (A.S.), Early Childhood Education and Teaching
South Shore Regional Vocational Technical High School 2002 — 2006
High school diploma, Cosmetology/Cosmetologist, General
Monroe Ambulance June 2013 - Present
Leo's Bakery & Deli September 2011 - June 2013
EOS CCA January 2011 - September 2011
Skills
Medical Coding, Medical Billing, Health Insurance, Collections, Computers, Data Entry, Marketing, Dispatching, Organization, Reliability, Efficiency, CPT, ICD-9, Medicare, Medicaid, Invoicing, Medical Terminology, Telephone Skills, Medical Records, HIPAA, CPR Certified, EMR, Customer Service
Education
Bryant and Stratton College 2011 — 2012
Medical Coding Certificate - AAPC, Medical Insurance Coding Specialist/Coder
Monroe Community College 2008 — 2010
General Studdies
Cafeteria Plan Advisors, Inc January 2012 - Present
EOS CCA September 2008 - January 2012
Image Arts (a subsidiary of Hallmark Cards) January 2000 - March 2008
Delphax Systems 1993 - 2000
LTX Corporation 1983 - 1993
Skills
Performance Management, Executive Coaching, Coaching, Succession Planning, Deferred Compensation, Benefits Administration, Employee Relations, Recruiting, Human Resources, Staff Retention, Cultural Transformation, Applicant Tracking..., Call Centers, Compensation, Compensation, Employee Benefits, Employee Engagement, Employee Training, HRIS, Leadership, Leadership Development, Management, New Hire Orientations, Onboarding, Outlook, Payroll, Personnel Management, Process Improvement, Program Management, Strategic Planning, Talent Acquisition, Start-ups, Talent Management, Team Building, Temporary Placement, Workforce Planning
Education
Northeastern University 1982 — 1986
Associate's degree, business administration
Katharine Gibbs School 1980 — 1981
Associates/Advanced Certification, Secretarial Sciences
Premiere Credit of North America September 2013 - Present
EOS CCA February 2013 - September 2013
EOS CCA January 2011 - February 2013
EOS CCA June 2010 - January 2011
EOS CCA April 2010 - June 2010
Centra Financial Group June 2009 - April 2010
Hobart and William Smith Colleges August 2005 - May 2009
Merrill Lynch May 2008 - August 2008
Skills
Microsoft Office, Compliance, Economics, Excel, PowerPoint, Word, Insurance, Strategic Planning, Investments, Public Speaking, Budgeting, Social Networking, Negotiation, Problem Solving, Team Building, Data Analysis, Financial Planning, Business Strategy, Microsoft Word, Microsoft Excel, Budgets, Collections, Team Leadership, Leadership
Education
Hobart and William Smith Colleges 2005 — 2009
Bachelor, Economics
Allendale Columbia 2001 — 2005
High School
Hargray Communications July 2013 - Present
Coastal Connections April 2013 - August 2013
Stokes Used Car Center October 2012 - January 2013
The Bedminster Group September 2011 - August 2012
MassMutual Financial Group September 2008 - December 2010
MassMutual Financial Group May 2008 - August 2008
Boston Mutual Life Insurance June 2004 - May 2008
EOS CCA August 2003 - June 2004
Investors Bank & Trust Company August 2000 - June 2003
Investors Bank & Trust September 1999 - August 2000
Skills
Customer Service, Microsoft Excel, PowerPoint, Microsoft Word, Microsoft Office, Troubleshooting, Insurance, Outlook, Strategic Financial..., Time Management, Call Center, Spreadsheets, Access, Team Building, Risk Management, Data Entry, Workshop Facilitation, Process Improvement, Training, Employee Benefits, Call Centers, Telecommunications, Leadership, Sales, Life Insurance, Disability Insurance
Education
Massasoit Community College 2007 — 2008
Westfield State College 1994 — 1996
Wentworth Institute of Technology February 2013 - Present
EOS CCA March 2010 - March 2013
Research Options Inc. January 2000 - May 2008
Skills
Competitive Analysis, Call Center, Data Analysis, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Account Management, Customer Service, Marketing, Marketing Strategy, Strategic Planning, Salesforce.com, Call Centers, Data Entry, Market Research
Education
University of Melbourne 2008 — 2008
Writing, English, Communications
Bridgewater State University 2005 — 2008
Bachelor of Arts (B.A.), Creative Writing / Communications
Boston University 2004 — 2005
Communication and Media Studies
City of Springfield, Massachusetts March 2015 - Present
Brockton Area Transit Authority January 2014 - June 2014
Town of Lexington Ma February 2013 - June 2013
Middleborough Public School District September 2012 - January 2013
MY TURN Inc January 2011 - June 2011
Office of Community and Economic Development August 2010 - December 2010
Lowe's Home Improvement July 2004 - January 2008
Clean Harbors June 2002 - February 2004
ARAMARK September 2001 - March 2002
EOS CCA January 2001 - May 2001
Skills
PowerPoint, Sales Management, Customer Service, Research, Public Speaking, Microsoft Office, Munis, Microsoft Excel, Microsoft Word, Project Management, Computer Hardware, Logistics, Qualitative Research, Quantitative Research, Political Science, Research Design, Political Campaigns, Ubuntu, LibreOffice, Economic Development, Community Development, Government, Program Management, Public Policy, Policy, Community Outreach, Training, Policy Analysis, Budgets, Management, Fundraising, Project Planning, Politics, Performance Management, Organizational..., Nonprofits, Strategic Planning, Grants, Design Thinking
Education
Bridgewater State University 2010 — 2012
Masters of Public Administration, Public Administration
Bunker Hill Community College 2010 — 2010
TESOL Certificate, 2010
Bridgewater State College 2008 — 2010
Bachelor of Science: Degree, Political Science; International Affairs, Deans List Senior Year
Quincy College 1998 — 2000
Associates of Science: Degree, Computer Science; Networking
Nelnet May 2013 - December 2013
EOS CCA March 2012 - October 2012
Telefund, Inc May 2011 - February 2012
Aerotek Professional Services, Inc April 2009 - May 2009
Citifinancial Auto, Inc April 2008 - May 2009
Dataman USA LLC May 2007 - November 2007
ServiceMagic 2006 - 2007
Skills
Fundraising, Non-profits, Customer Service, Technical Support, Inside Sales, Collections, Wireless Technology, Wireless, Customer Satisfaction, Microsoft Office
Education
Community College of Denver 1996 — 1996
Clark County Adult Education 1995 — 1995
Education Diploma, General
Denver East High School 1991 — 1995
Delta Management Associates Inc March 2011 - September 2011
Associated Credit Services October 2010 - March 2011
National Creditors Connection Inc. November 2008 - September 2010
CBC Companies March 2007 - April 2008
Collection Company of America February 2000 - June 2006
EOS CCA 2000 - 2006
Boston Brace 1997 - 2000
Skills
Leadership, Business Development, Sales Operations, Training, Sales, Marketing, New Business Development, Negotiation, Contract Negotiation, Call Centers, Customer Service, Time Management, Human Resources, Financial Services, Account Management, Employee Benefits, Customer Retention
Education
University of Phoenix 2006 — 2009
MBA, Masters in Business Administration
Bridgewater State University 1993 — 1997
BA, Communicationa
EOSCCA January 2014 - Present
EOS CCA January 2011 - December 2013
The Breakroom February 2010 - December 2010
Skills
Personal Development, Multitasking Skills, Hands-on Training, Performance Improvement, Supervising, Leading Positive Change, Leading Diverse Teams, Positive Work..., Positive Can-do Attitude, Employee Training, Great Motivator, Performance Management, Staff Development, Interviews, Training, Customer Service, Call Centers, Leadership, Microsoft Excel, Microsoft Office, Team Building, Team Leadership, Time Management
Education
Metropolitan State College of Denver 2007 — 2009
Pre-Law Studies
University of Northern Colorado 2003 — 2005
Business Administration and Management, General
Beacon Partners May 2011 - May 2015
EOS-CCA September 2010 - May 2011
Cambridge Systematics. Inc January 1998 - April 2005
Skills
Accounts Receivable, Accounts Payable, Accounting, Payroll, Process Improvement, Finance, Outlook, Microsoft Excel, Contract Management, Crystal Reports, Microsoft Word, Visio
Education
Boston University
Bachelor of Science (BS), Communications
Duxbury High School
EOS CCA March 2013 - November 2014
Target September 2011 - May 2012
AAA Communications March 2002 - October 2009
Copy Vend, Inc. January 1999 - April 2001
U S WEST May 1994 - January 1999
Skills
Customer Service, Microsoft Excel
Education
Metropolitan State College of Denver 2005 — 2015
Human Services, General
Community College of Denver 2002 — 2005
Associate of Science (AS), Business, Management, Marketing, and Related Support Services
goodwill career connections
Executive Search Associates November 2011 - Present
Executive Search Associates August 2009 - Present
Executive Search Associates May 2007 - Present
Rupununi Learners January 2012 - June 2012
EOS-CCA August 2010 - April 2011
Circuit City November 2004 - August 2006
Skills
Sales, PowerPoint, Outlook, Time Management, Microsoft Excel, Microsoft Word, Public Speaking, Resume Writing, Microsoft Office, Customer Service, Financial Analysis, Data Entry, Event Planning, Budgets, International Travel, Ecology, Tropical Ecology, Social Networking, Forest Ecology, Ornithology, Indigenous Education, Indigenous Rights, Exotic Animals, Zoology, Ethnobotany, Management, Leadership, Strategy, Social Media, Recruiting, Research, Consulting, Data Analysis, Marketing
Education
Providence College 2006 — 2010
Bachelor of Science (B.S.), Marketing, Biology, 3.1
Xaverian Brothers 2002 — 2006
Charles Schwab January 2015 - Present
United States Marine Corps 2001 - Present
Charles Schwab September 2014 - January 2015
EOS CCA July 2012 - September 2014
T-Mobile March 2012 - July 2012
T-Mobile July 2005 - February 2012
T-Mobile August 2010 - August 2011
T-Mobile January 2004 - August 2005
T-Mobile May 2002 - January 2004
Skills
Security Clearance, Military, Customer Service, Problem Solving, Customer Relations, Public Speaking, Process Improvement, Team Leadership, Operations Management, Coaching, Mentoring, Supervisory Skills, Leadership Development, Quality Assurance, Organizational..., Team Building, Analysis, Change Management, Call Centers, System Administration, Telecommunications, Strategic Planning, Project Management, Management, Project Planning, Teamwork, Outlook, Leadership, Data Analysis, Strategy, Program Management, Risk Management, Cross-functional Team..., Performance Management, Vendor Management, Troubleshooting, Security, Team Management, Customer Experience, Employee Training, Customer Retention, Budgets, Time Management, Software Documentation, Access, Process Scheduler, Training, Employee Relations, Human Resources, Recruiting
Education
Regis University 2007 — 2010
Bachelors, Finance
Metropolitan State College of Denver 2002 — 2005
Did not finish, Aviation
Arvada High School 1998 — 2001
High School Diploma
EOS CCA February 2012 - January 2015
H&R Block 2006 - 2010
Skills
QuickBooks, Accounting, Accounts Payable, Tax Preparation, Accounts Receivable, Account Reconciliation, Bookkeeping, Payroll, Bank Reconciliation, Data Entry, Spreadsheets, Microsoft Excel, Outlook, Microsoft Word, PeopleSoft, Microsoft Office, Telephone Skills, Journal Entries, Administrative..., Fax, Internet Explorer, Customer Service, Call Centers, Team Leadership, Training, Leadership, Time Management
Education
Ross education 2015 — 2015
Medical/Clinical Assistant
Massasoit Community College 2008 — 2010
Criminal Justice and Corrections
Brockton high school 2004 — 2007
Diploma
Associated Credit Services Inc (ACS) October 2015 - Present
EOS CCA October 2014 - March 2015
First Financial Resources, Inc. March 2014 - September 2014
F. H. Cann & Associates, Inc. 2009 - October 2013
First Marblehead Corporation November 2004 - September 2009
First Marblehead Education Resources 2004 - September 2009
JP Morgan Chase Custom Finance February 2004 - November 2004
SmartEnergy August 2002 - September 2003
Allen Daniel Associates September 1999 - August 2002
May Department Stores / Filenes July 1991 - July 1999
Skills
Process Improvement, Leadership, Management, Credit, Finance, Risk Management, Executive Management, Operations Management, Banking, Call Centers, Call Center, Student Loans, Loans, Change Management, Portfolio Management, Program Management, Vendor Management, Six Sigma, Team Leadership, Business Strategy, Business Development, Loss Mitigation, Bad Debt, Consumer Debt, Business Analysis, Cross-functional Team..., Financial Risk, Credit Cards, Team Building, Financial Services, Strategic Planning, Business Process..., CRM, Debt Settlement, Vision, Credit Risk, Auditing, Data Analysis, Sarbanes-Oxley Act, Sales Management, Quality Assurance, Strategy, Forecasting, Human Resources, Outsourcing, Budgets, Mergers & Acquisitions, Customer Satisfaction, Time Management, Credit Analysis
Education
Eastern Nazarene College
Magna Cum Laude
EOS CCA December 2014 - Present
Professional Healthcare at Home March 2009 - December 2014
Allstar oxygen services February 2001 - November 2009
Apria Healthcare January 1993 - February 2000
Skills
Medical Billing, Prior Authorization, cash posting, Collections, Customer Service, Invoicing, Medical Terminology, HIPAA, Medicare, Healthcare, Outlook, Microsoft Excel, Medicaid, Managed Care, Insurance, Home Care
Education
Liberty University 2010 — 2016
Brandon Street Christian Acadamy
Brandon Street Christian Acadamy
La Tona Images January 2012 - Present
EOS-CCA July 2013 - Present
Rail Development Group May 2010 - June 2013
Skills
Windows, Microsoft Office, Customer Service, Process Improvement, Team Building, Budgets, Outlook, Negotiation, Coaching, Team Leadership, Access, Call Centers, Management, Software Documentation, Strategic Planning, Microsoft Excel, Customer Satisfaction, Sales, Leadership
Education
Monroe Community College 2010 — 2012
Associate's Degree, Business
EOS CCA April 2015 - Present
EOS CCA September 2013 - April 2015
EOS CCA December 2012 - September 2013
EOS CCA May 2011 - December 2012
Golfscape LLC July 2009 - May 2011
Skills
Research, Customer Service, Microsoft Office, English, Teamwork, Teaching, Outlook, Negotiation, Strategic Planning, Public Speaking, PowerPoint, Data Analysis, Project Management, Account Management, Microsoft Excel, Employee Relations, Operations Management, Process Scheduler, Recruiting, Budgets, Microsoft Word, Event Planning, Analysis, Time Management, Social Media, HTML, Access, Marketing, Leadership, Customer Satisfaction, Training, Team Building, Process Improvement, Management, Editing, Windows, Social Media Marketing, Data Entry, Team Management, Risk Management, Marketing Strategy, Coaching, Financial Analysis, Leadership Development, Team Leadership, Forecasting, Call Centers, Banking, Customer Retention
Education
Liberty University 2006 — 2012
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
EOS CCA April 2013 - Present
US Navy Reserve March 2012 - Present
Adecco Group January 2013 - April 2013
US Navy March 2008 - March 2012
Everest Institute January 2007 - March 2008
Hampton Inn May 2005 - January 2007
Skills
Customer Service, Intelligence Analysis, Call Centers, Computers, Office Administration, Admissions, Sales, Financial Services, Recruiting, Market Research, Intelligence, Top Secret
Education
Rochester Institute of Technology 2002 — 2006
Bachelor of Science (B.S.), Travel & Tourism Management
Spencerport High School 2000 — 2002
EOS CCA March 2013 - Present
family video 2013 - Present
RadioShack July 2011 - January 2012
Skills
Customer Service..., Organization, Always Punctual, Flexibility, Intellectual, Great Personality
Education
Marshall University 2006 — 2008
Associate of Arts and Sciences (AAS)
Chicago State University
EOS CCA January 2014 - Present
Cold Stone Creamery February 2010 - Present
Dillards September 2006 - January 2010
Lisa Frank Clubhouse August 2002 - August 2005
Skills
Sales Management, Program Management, Cost Accounting, Business Development, Business Process..., Sales Presentations, Merchandising, Visual Merchandising
Education
The University of Texas at Arlington 2006 — 2009
Bachelor of Business Administration (B.B.A.)
Dallas County Community College 2003 — 2005
Associate's degree, Business Administration
AIDS Action Committee August 2015 - Present
Aziza Publishing LLC August 2010 - Present
EOS CCA February 2012 - June 2012
Action for Boston Community Development February 2008 - June 2010
Skills
Blogging, Editing, Storytelling, Social Media, Creative Writing, Customer Service, Leadership, Public Speaking, Social Media Marketing, Nonprofits, Community Outreach, Acting, Time Management, Social Networking, Marketing, Media Relations, Public Relations, Entertainment, Fundraising, Event Planning, Volunteer Management, Press Releases, Facebook, Grant Writing, Research, Newsletters, Event Management, Video Production, Data Entry, Advertising
Education
Bay State College 2002 — 2005
Associates Degree, Arts, Entertainment, and Media Management
Hyde Park High 1999 — 2002
EOS CCA August 2014 - Present
EOS CCA July 2012 - August 2014
Rail Development Group April 2008 - July 2010
Alstom Transport September 2006 - August 2007
Skills
Account Management, Accounts Receivable, Management, Telecommunications, Manufacturing, Analysis, Forecasting, Process Improvement, Operations Management, Budgets, Time Management
Education
State University of New York College at Brockport 2014 — 2016
Bachelor of Science (B.S.), Finance, General
Monroe Community College 2012 — 2014
Associate's degree, Business Administration and Management, General
D4 LLC August 2015 - Present
Wolves of Paris 2012 - Present
EOS CCA February 2015 - July 2015
Prospect Park Alliance September 2013 - July 2014
L.A. Burdick Handmade Chocolates February 2013 - August 2013
Winner Media January 2013 - February 2013
Six Acts: Gastro-Architecture Performance November 2012 - December 2012
Skills
Grant Writing, Fiction Writing, Strategic Planning, Spanish, Creative Direction, Music Consulting, Proposal Writing, Screenwriting, Music Production, Drawing, Screen Printing, Negotiation, Problem Solving, Guitar, Piano, Research, Community Outreach, Public Speaking, Microsoft Excel, Event Planning, Fundraising, Editing, Nonprofits, PowerPoint, Relativity
Education
Skidmore College 2008 — 2012
Bachelor of Arts (B.A.), Political Science and Government
Waynflete School 1995 — 2008
EOS-CCA April 2012 - Present
Comcast Cable 2008 - 2012
MED3000 January 2007 - January 2008
NCO Financial Systems April 2000 - January 2007
Skills
Customer Service, Management, Outlook, Invoicing, Leadership, Call Centers, PowerPoint
Education
Chicago State University 2001 — 2005
English Professional and Technical Writing Speech Communications; Radio and TV Journalism
Rich East High School 1995 — 1999
High School, General Studies
Enterprise Rent-A-Car February 2015 - June 2015
Wellesley Financial Group June 2014 - December 2014
Seaboard International June 2012 - June 2014
Boston College September 2008 - May 2012
EOS CCA June 2010 - September 2010
Education
Boston College - Carroll School of Management 2008 — 2012
Bachelor of Science (BS) in Management, Concentrations in Finance and Economics
Boston College High School 2004 — 2008
High School
Randstad July 2014 - Present
EOS CCA September 2013 - July 2014
Bank of America January 2013 - September 2013
Bank of America January 2012 - December 2012
Bank of America January 2011 - December 2011
Computershare US January 2010 - August 2010
Computershare US May 2009 - January 2010
Skills
Microsoft Office, Microsoft Excel, Twitter, Data Analysis, Google Docs, Social Media, Communication, Sales, Customer Service, Customer Satisfaction, Customer Retention, Customer Acquisition, Quality Assurance, Quality Control, Call Monitoring, Banking, ATM networks, Business Development, Retirement Planning, Retirement, Referrals, Multi Tasking, Highly detail oriented, Interest Calculation, Investment Banking, Data Entry, Inbound Marketing, Inbound Lead Generation, Outbound Marketing, Marketing, Market Research, Social Media Marketing, Corporate Social..., Corporate Development, Team Building, Team Leadership, Team Management, Customer Support, Mathematics, Troubleshooting, Brand Development, Written & Verbal..., Motivated self-starter, Flexibility, Time Management, Negotiation, Leadership, Timely Decision Making, Creativity, Interpersonal Skill
Education
Massasoit Community College 2009 — 2011
Associate of Arts and Sciences (A.A.S.), Science and Business Transfer
Brockton high 2005 — 2008
Diploma awarded, College/University Preparatory and Advanced High School/Secondary Diploma Program
EOS CCA May 2015 - Present
EOS CCA February 2014 - May 2015
True North AR May 2008 - February 2014
Crescent Jewelers, Suisun City Ca July 2005 - May 2008
States Recovery Systems December 2004 - July 2005
Rash Curtis & Associates November 2003 - July 2004
Bay Area Credit Services November 2000 - November 2003
Chase Receivables November 1998 - November 2000
Skills
Collections, Customer Service..., Call Centers, Call Center Development, Debt Settlement, Collection Strategy, Dialer Management, Compliance, TCPA, FDCPA, Quality Assurance, Vendor Relationships, Process Improvement, Operations Management, Skip Tracing, Debt Management, FCRA, Dialers, Strategy, Repossessions, Accounts Receivable, Recoveries, A/R collections, Medical Collections, Credit Card Collections, Retail Collections, Telco Collections, Bank Collections, Credit Union Collections, 1st Party Collections, Leadership, Negotiation, Strategic Planning, Revenue Cycle, HIPAA, Medical Billing, Healthcare, Managed Care, Customer Service, Business Strategy, Outsourcing, Credit Reporting, Consumer Debt, Team Management, Assets Recovery, Portfolio Management, Revenue Cycle Management, Predictive Dialers, Coaching
Education
Napa Valley College 1997 — 1998
St. Helena High School 1992 — 1996
Se July 2015 - Present
AT&T April 2013 - July 2015
EOS CCA June 2010 - March 2012
Skills
Customer Service, Telecommunications, Microsoft Office, Team Leadership, Management, Customer Satisfaction, Microsoft Excel, Customer Experience, Project Management, Microsoft Word, Social Media, Social Networking, Video
Education
Alabama Agricultural and Mechanical University 2008 — 2009
Bachelor of Arts (B.A.), Communication and Media Studies
Jacksonville State University 2007 — 2008
Bachelor's degree, Communication, General
EOS CCA December 2006 - Present
Randstad January 2003 - November 2006
Skills
Sourcing, Employee Relations, Recruiting, Call Centers, Employee Training, Applicant Tracking..., Human Resources, Talent Acquisition, Onboarding, Performance Management, College Recruiting, Employee Benefits, Workforce Planning, Benefits Administration
Education
Bridgewater State University 1992 — 1994
MA, Education
Suffolk University 1974 — 1979
BS, Liberal Arts - Government & History
Quad A For Kids April 2015 - Present
Wilson Commencement Park April 2014 - October 2014
Wilson Commencement Park February 2011 - April 2014
Catholic Family Center June 2009 - July 2010
EOS CCA December 2004 - June 2009
The Summit Federal Credit Union June 2002 - December 2004
Skills
Accounts Payable, Nonprofits, Payroll, Accounts Receivable, Account Reconciliation, Community Outreach, Event Planning, Fundraising, Strategic Planning, Customer Service, Leadership, Cash Flow, Accounting, Finance, Volunteer Management, Event Management, Training, Management, Administration, Bookkeeping, Bank Reconciliation, Banking, QuickBooks, Sales, Policy, Microsoft Office, Financial Reporting, Human Resources, Community Development, People Skills, Non-profit..., Team Leadership, Grant Writing, Organizational..., Employee Relations, Analysis, Payroll Processing, Collections
Education
Roberts Wesleyan College 2013 — 2014
Bachelor of Science (B.S.), Organizational Management
Monroe Community College 2005 — 2006
A.S., Business Administration
Delaware State University 2000 — 2002
N/A, Accounting and Business/Management
EOS CCA March 2015 - Present
EOS CCA August 2012 - March 2015
EOS CCA August 2011 - August 2012
Country Club of Rochester January 2011 - August 2012
Skills
Interviews, Management, Training, Call Center, Auditing, Collections, Recruiting, Compliance, Team Management, Customer Service, Call Centers, Employee Training, New Hire Orientations, Time Management, Employee Benefits, Performance Management, Human Resources
Education
Saint John Fisher College 2007 — 2012
Bachelor of Arts (B.A.), Economics, History
Finish Line Staffing September 2013 - Present
EOS CCA January 2012 - September 2013
Brown Financial May 2011 - July 2011
Hockey Career 2003 - 2011
The Pond of Norwood June 2009 - September 2009
Chittenden South Burlington (CBS) Hockey December 2006 - March 2009
Skills
Customer Service, Management, Sales, Recruiting, Operations Management, Human Resources, Teaching, Interviews, Software Documentation, Microsoft Excel, Microsoft Office, PowerPoint, Marketing
Education
Saint Michael's College 2006 — 2010
B.S, Business Administration
Xaverian Brothers High School
High School Diploma
EOS CCA January 2012 - Present
Alliance Healthcare May 2011 - September 2011
Kingston House of Pizza & Restaurant February 2007 - June 2011
Enterprise Consulting Solutions January 2011 - March 2011
Skills
Telephone Skills, Medical Records, Administration, Hospitals, Customer Satisfaction
Education
Lincoln Technical Institute-Brockton 2010 — 2011
Medical Assistant Certificate, Medical/Clinical Assistant
eos cca Rehabilitation Funding Assistant ManagerEOS CCAJune 2010 - Present
Caritas Good Samaritan Medical Center April 2006 - November 2011
City of Brockton April 2008 - June 2010
MEOP and Putnam Youth Program September 2004 - May 2006
Pet Supplies Plus June 2003 - February 2005
Skills
Management, Customer Service, Microsoft Excel, PowerPoint, Public Speaking, Microsoft Word, Negotiation, Call Centers, Financial Analysis, Finance, Accounts Receivable, Access, Analysis, Data Analysis, Analytics, Cold Calling, Financial Reporting, Personal Drive, Data Entry, Team Leadership, Strategic Planning, Microsoft Office, Team Building, Leadership, Time Management, Communication, Sales
Education
University of Massachusetts Boston 2006 — 2008
Bachelors of Science, Finance and Management
Massasoit Community College 2003 — 2006
Associate's degree, Business Administration and Management, General
Medical Data Systems September 2014 - Present
Action Collection Agency, Inc. January 2012 - September 2014
EOS CCA February 2008 - January 2012
UniGraphic 2001 - 2008
Cranberry Graphics 1997 - 2000
Lion Labels 1984 - 1997
Skills
Customer Service, Sales Management, Account Management, New Business Development, Marketing Strategy, Strategic Planning, Selling, Healthcare, Marketing, Team Building, Sales, Business Development, Business Strategy, Direct Marketing, Microsoft Office, Social Media, Team Leadership, Print Management, Public Speaking, Salesforce.com, Entrepreneurship, Process Improvement, Strategy, Direct Sales, Operations Management, Leadership, CRM, Sales Operations, Contract Negotiation, Management, Cold Calling, Solution Selling, Negotiation, Call Centers, Competitive Analysis
Education
Florida Institute of Technology
EOS CCA June 2015 - Present
Arg Trucking Corp September 2014 - February 2015
Verizon Wireless September 2010 - September 2014
Sutherland Global Services 2009 - 2010
Burger King Corporation 2004 - 2009
Canandaigua National Bank & Trust 2008 - 2008
Skills
Customer Service, Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, adobe photo shop and..., Citrix, Cisco VPN, RSA Soft Token ID, WebEx, HTML, Web Design, Multi-line Phone, IP Phone Proficient..., Customer Retention, Customer Satisfaction, Customer Support, Leadership, Technical Support, Call Centers, Customer Experience, Management, Outlook, Process Improvement, Sales, Team Leadership, Teamwork, Training
Education
Strayer University 2012 — 2013
High School, Liberal Arts and Sciences/Liberal Studies, 4.0
Fayetteville Technical Community College 2011 — 2011
A+Certifcation, Information Technology, 4.0
Finger Lakes Community College 2006 — 2008
High School, Liberal Arts and Sciences/Liberal Studies, 4.0
Canandaigua Academy 2004 — 2006
High School, Liberal Arts and Sciences/Liberal Studies, 4.0
Alkermes August 2015 - Present
Daintree Advisors LLC February 2014 - August 2015
EOS CCA April 2013 - February 2014
Bank of America February 2006 - January 2013
Skills
Operations Management, Sales, Customer Service, Adaptability, Banking, Risk Management, Leadership, Customer Retention, Call Centers, Integrity, Employee Training, Strategic Planning, Timely Decision Making, Delegates, Microsoft Office, Finance, Microsoft Excel, Technical Skillset
Education
New England College of Business and Finance 2011 — 2013
Bachelor of Science (BS), Business Administration and Management, General
EOS CCA April 2010 - Present
Friedmans Jewelers December 2005 - April 2009
Skills
Microsoft Excel, Process Improvement, Management, Customer Service, Outlook, Risk Management, Financial Analysis, Team Leadership, Team Building, Analysis, Call Centers, Financial Services, Operations Management, Leadership, Microsoft Word, Accounts Receivable, Access, Credit Risk, Research, Data Entry
Education
Solano Community College 1995 — 1997
Computer and Information Sciences and Support Services, 3.5 GPA
Fairfield High School 1991 — 1994
High School, General Studies, 3.0 GPA
Xerox Corporation September 2000 - Present
YMCA 2012 - Present
University of Rochester March 2015 - Present
EOS CCA January 2015 - March 2015
Grinnell Travel May 1995 - September 2001
Wegmans Food Markets June 1987 - August 1996
Skills
Licensed Esthetician, Notary Public, State of..., Financial Analysis, Sarbanes-Oxley Act, Process Improvement, Forecasting, Business Process..., Internal Controls, General Ledger, Six Sigma, Payroll, Management, Financial Reporting, Cross-functional Team..., Accounting, Business Intelligence, Accounts Payable, Access, Financial Modeling, Business Analysis, Business Process, Invoicing
Education
Rochester Institute of Technology 2003 — 2007
B.S., Business Administration-Management
Rochester Institute of Technology 2001 — 2002
Management Information Systems (M.I.S.)
Monroe Community College 1990 — 1992
A.A.S., Travel & Tourism
Continental School of Beauty Culture-Rochester 2011 — 2012
NYS License in Esthetics, Esthetics
BKHS 1986 — 1990
Regents Dipolma
EOS CCA April 2014 - Present
EOS CCA July 2009 - Present
STEAM KETTLE CLAMBAKES May 2007 - Present
InnSeason Resorts September 2007 - November 2008
Skills
FDCPA, Accounts Receivable, Call Centers, Time Management, Customer Service, Financial Analysis, Risk Management, Banking, Financial Services, Microsoft Excel, Data Analysis, Outlook, Analysis, Microsoft Office, Data Entry, Microsoft Word, Team Leadership, FACS, Marketing Strategy
Education
Framingham State College 2007 — 2009
Associate's degree, Biology, General
Lincare Holdings, Inc May 2014 - Present
20/20 companies January 2014 - May 2014
Bales Security 2013 - 2014
U.S. Security Associates September 2013 - October 2013
American Medical Response 2013 - 2013
Universal Services of America May 2007 - November 2012
ABM Industries January 2007 - May 2007
EOS CCA January 2006 - January 2007
King Soopers July 2005 - December 2005
Skills
Customer Service, Windows, 40 WPM, Security, Access Control, Customer Experience, Outlook, CCTV, Loss Prevention
Education
Emily Griffith Technical College 2001 — 2005
High School Diploma
Countryside Healthcare of Milford March 2013 - Present
Jmj Electric Co Inc 2012 - Present
Wingate at Sudbury March 2011 - January 2012
EOS-CCA August 2009 - March 2011
Neuro Rehab at Worcester March 2007 - August 2009
Skills
Experienced in..., EMR systems, EMR, Medical Billing, Hospitals, HIPAA, Insurance, Management, Medical Records, Receptionist Duties, Time Management, Medical Coding, Microsoft Word, Healthcare Management, Administrative..., Data Entry
Education
Salter College-West Boylston 2005 — 2007
Medical billing and coding, Medical, 4.0
ConServe August 2014 - Present
EOS CCA June 2012 - July 2014
SL Custom Construction August 2009 - May 2012
Sears Home Improvement Products May 2008 - July 2009
EMCOR Group, Inc. March 2002 - May 2008
Skills
Team Building, Customer Service, Team Leadership, Operations Management, Call Centers, Negotiation, Account Management, Microsoft Office, Risk Management, Microsoft Excel, Process Improvement
Education
Brockport
Monroe Community College
Business Administration and Management, General
State University of New York College at Brockport
Business Administration and Management, General
Paychex May 2014 - Present
Paychex June 2013 - April 2014
EOS CCA May 2010 - May 2012
Skills
Customer Service, Cold Calling, Account Management, Sales, Team Leadership, Training, Team Building, Team Management, Social Media Marketing, Direct Sales, Call Centers, Salesforce.com, Sales Process, Selling, Time Management, Payroll, Virtual Assistance, Time & Attendance, Major Accounts, Employee Benefits, Strategic Planning, Human Resources, Small Business, PEO, 401k, Recruiting, Contract Recruitment, Technical Recruiting, Recruitment Advertising, Screening Resumes, Permanent Placement, Candidate Generation, Recruiters, Vacancies, Benefits Negotiation, Applicant Tracking..., Staffing Services, Headhunt, IT Recruitment, Reference Checking, Full-life Cycle..., Pre-screening, Employee Referral..., Graduate Recruitment
Education
University at Buffalo 2008 — 2010
Monroe Community College 2006 — 2008
WinnCompanies January 2013 - Present
EOS CCA January 2005 - January 2013
VetCor, LLC. October 1999 - January 2004
Concentra Managed Care May 1993 - October 1999
Digital Equipment Corporation 1987 - 1993
Education
Bentley University 1997 — 1999
MS CIS, Information Technology Management
Westfield State University 1981 — 1985
BS CS, Computer Science
EOS CCA May 2013 - Present
Marin Medical Practice Concepts, Inc. July 2005 - March 2013
TRM Group July 2004 - December 2004
Skills
Billing, Customer Relations, Insurance, Healthcare, Customer Service, Accounts Receivable, Research, Invoicing, Outlook, Management, Time Management, Microsoft Office, Access, Call Centers, Microsoft Excel, PowerPoint, Customer Satisfaction, Forecasting, Account Management, Analysis, Software Documentation, Process Improvement, Contract Negotiation, Training, Payroll, Credit Management, Finance, Teamwork
Education
College of Marin
Associate of Arts (AA) and A.S., Business Administration and Management, General
Sonoma State University
none, Business/Managerial Economics
Embroidery-N-More By JAC June 2006 - Present
EOS CCA May 2006 - Present
One Beacon Insurance October 2005 - May 2006
HEALTH CARE TRAINING SERVICES April 2005 - October 2005
DST Output January 1999 - July 2004
Education
HEALTH CARE TRAINING SERVICE 2004 — 2005
Massasoit Community College
Aaron T. White, CPA PFS May 2013 - Present
EOS CCA October 2012 - April 2013
State Street May 2011 - November 2011
State Street April 2008 - May 2011
State Street June 2005 - April 2008
Investors Bank & Trust January 2004 - June 2005
Putnam Investments May 2003 - January 2004
Putnam Investments September 2001 - May 2003
Primix Inc. April 1998 - May 2001
Primix, Inc. December 1997 - April 1998
Skills
Fund Accounting, Alternative Investments, Risk Management, Portfolio Management, Finance, Mutual Funds, Analysis, Securities, Business Analysis, Accounting, Financial Services, Strategy, Private Equity, Management, Financial Risk, Financial Analysis
Education
Boston University - School of Management 2009 — 2010
Business Administration
Merrimack College 1986 — 1990
BS, Computer Science
EOS CCA 2013 - Present
Supervalu July 2006 - September 2009
Supervalu/Shaw's Supermarkets 1998 - September 2009
Shaws July 2004 - July 2006
Shaws Supermarkets July 1997 - July 2004
Shaw's Supermarkets April 1978 - July 1997
Skills
Customer Service, Software Documentation, Leadership, Information Security, Team Building, Process Improvement, Operating Systems, Active Directory, Identity Management, Virus Removal, Regulatory Requirements, Compliance, SDLC, Analysis, Computer Security, Sarbanes-Oxley Act, IT Management
Education
Northeastern University 1991 — 1993
A.S., Business Management
On Deck Sports November 2010 - Present
EOS CCA April 2013 - December 2014
State Street January 2008 - February 2010
State Street October 2000 - January 2008
State Street February 2000 - October 2000
Skills
Bloomberg, Investments, Excel, Corporate Actions, Fund Accounting, Customer Relations, Mutual Funds, Microsoft Office, Fixed Income, Securities, Derivatives, Equities, Client Service, Customer Service, Financial Reporting, FX
Education
Isenberg School of Management, UMass Amherst 1995 — 1999
Xaverian Brothers High School 1992 — 1995
Sonus Networks 2015 - 2015
Citi 2014 - 2014
Ticketsoft 2013 - 2013
Tata Consultancy Services 2012 - 2013
Cisco 2010 - 2010
EOS CCA 2009 - 2010
Microsoft 2007 - 2008
UNIVERSITY OF TEXAS AT DALLAS 2007 - 2007
Avaya 2006 - 2006
Skills
CCNA, CCNP, CompTIA A+, ITIL
Education
University of Phoenix
Masters of Science, Industrial organization with focus in marketing, 3.5
The University of Texas at Dallas
Masters of Arts, Interdisciplinary studies with focus in MIS, 3.0
The University of Texas at Dallas 2003 — 2007
Bachelor's of Science, Natural Sciences and Mathematics, 3.0
Purdue University
Bachelor's of Science, Electrical Engineering, 3.0
Advantage xPO November 2010 - Present
EOS CCA June 2002 - July 2010
TMAG Technologies January 2008 - April 2009
EOS KSI Romania February 2006 - April 2009
CCA June 2002 - April 2009
Triton Technologies July 2003 - March 2004
Skills
Recruitment/Retention, Contract Recruitment, Collections Management, Coaching, Management, Financial Services, Sourcing, Portfolio Management, Call Center, Negotiation, Team Leadership, Customer Service, Team Building, Operations Management, Account Management, Recruiting, Forecasting, Banking, New Business Development, Team Management, Budgets, Business Analysis, Performance Management, Call Centers, Start-ups, Contract Negotiation, Interviews, Sales, Analysis, Training, Onboarding, Program Management, CRM, Screening, Vendor Management, Business Development, Telecommunications, Leadership, Outsourcing
Education
Quinnipiac University - School of Business
Marketing
Norwell high school
EOS CCA June 2010 - Present
National Financial August 2006 - May 2010
Fidelity Investments January 2006 - August 2006
Fidelity Investments January 2002 - January 2006
Fidelity Investments October 1995 - December 2001
FISC Ireland July 1996 - April 1998
American Management Systems (AMS) June 1993 - August 1995
Chubb Insurance 1989 - 1991
Chubb Insurance 1989 - 1991
Skills
Budget, Business Planning, Managerial Finance, Leadership, Integration
Education
D'Amore-McKim School of Business at Northeastern University 1991 — 1993
MBA, Finance
Bowdoin College 1985 — 1989
AB Magna cum Laude, Economics, Government
Xaverian Brothers HS 1981 — 1985
EOS CCA July 2014 - Present
Oceanos Inc. November 2013 - May 2014
Virtual DBS, Inc. 2010 - 2013
Dun & Bradstreet 2005 - 2010
MarketModels, Inc. 1998 - 2005
iMarket Inc. 1995 - 1998
Skills
SaaS, Strategic Partnerships, Reporting & Analysis, Salesforce.com, Customer Acquisition, Analytics, Management, Manage Client..., Contract Negotiation, Direct Marketing, Project Management, Account Management, Key Account Development, Cloud Computing, Cloud Applications, Lead Generation, CRM, Business Development, Sales, B2B, Solution Selling
Education
Saint Michael's College 1986 — 1990
Bachelor of Science (BS), Business Administration and Management
Monogram Residential Trust July 2014 - Present
Behringer Harvard Residential May 2012 - Present
Behringer Harvard Residential May 2012 - September 2012
Riverstone Residential Group December 2010 - April 2012
EOS CCA August 2006 - February 2009
Seaport Transportation Management Association 2005 - 2006
Presidential Estates 1994 - 2000
Skills
Yardi, Apartments, Selling, Property Management, Rentals, Affordable Housing, Fair Housing, Marketing, Leases, Relocation, Financial Accounting, Social Media Marketing, Financial Reporting, Accruals, Month End Close, Renewal Retention, Lease Negotiations, Management, Customer Service
Education
Curry College
Bachelor of Science, Management-Finance & Economics
Cardinal Spellman High School
EOS CCA June 2009 - Present
Vertafore, Inc. April 1987 - August 2008
Skills
Writing, Technical Writing, Editing, Online Help
Education
Madcap Flare
Northeastern University
M.A., Technical and Professional Writing
Boston University
B.S., Journalism
Girls' Latin School, Boston, Massachusetts
EOS CCA January 2015 - Present
EOS CCA March 2011 - December 2014
EOS CCA October 1996 - April 2011
Skills
Analysis, Risk Management, Call Centers, Process Improvement, Credit Risk, Customer Service, Call Center, Team Leadership, Team Building, Vendor Management, Strategic Planning, Operations Management, Management, Analytics, Microsoft Excel, Business Analysis, Employee Training
Education
Fisher College
Silver Lake Regional
Silver Lake Regional
Silver Lake Regional
Ontario Systems May 2013 - Present
EOS CCA September 2010 - May 2013
Professional Account Management September 2009 - June 2010
Ontario Systems March 1998 - August 2009
Education
Ball State University - College of Business 1994 — 1998
BS, Management
GMI
EOS CCA April 2013 - Present
ECS/Bank of America July 2010 - February 2012
Columbia Management 2008 - 2010
Vantage Deluxe World Travel 2006 - 2007
Scudder Investments 1994 - 1996
Harte-Hanks, Inc. 1989 - 1996
Tech Mar 1993 - 1995
Skills
Microsoft Office, AS400, Fulfillment Operations, Database Management, Inventory Management, Financial Management, Legal Print Producton, Customer Service, Postal Regulations, Invoice Processing, Premiums, IBM iSeries, Fulfillment Services, Database Admin, Insurance, Managerial Finance, Direct Mail, Direct Marketing, CRM, Sales, Marketing, Email Marketing, Salesforce.com, Database Marketing, Lead Generation, E-commerce, Vendor Management, Call Centers, Process Improvement, Integrated Marketing, Marketing Communications, Advertising, Cold Calling, Account Management, Analytics, B2B, Management, Marketing Strategy, Social Media Marketing, Time Management
Education
Middlesex Community College 1973 — 1975
Assoc., Liberal Arts
Wayland High School 1969 — 1973
Liberal Arts
DirectMed Parts, LLC January 2013 - Present
EOS CCA January 2010 - December 2012
Skills
MRI, CT, Public Relations, Communications Planning, Marketing Communications, Medical Sales, Medical Imaging, Sales Management, Computed Tomography, Medical Devices, Cardiology, Sales, Operating Room, Sales Operations, Selling, Market Development, Capital Equipment, PACS, Digital Imaging, Customer Service, Healthcare, Product Launch, Urology
Education
Bridgewater State College 2005 — 2009
Bachelor of Arts (B.A.), Communication and Media Studies
Bridgewater State University 2005 — 2009
B.A., Communication Studies
Propel Marketing October 2014 - Present
EOS CCA April 2014 - September 2014
Richard J. Boudreau and Associates, LLC March 2012 - September 2013
ING July 2006 - July 2010
Skills
CRM, Management, Sales Operations, Customer Service, Negotiation
Education
Harvard Extension School 1995 — 2000
Graduate Certificate, Business Management / International Marketing Management
Northeastern University 1987 — 1992
BS, Psychology
Perfectly Posh June 2014 - Present
EOS CCA March 2012 - March 2014
2009 Country Club Hills Police November 2006 - April 2009
Illinois Secretary of State June 2003 - August 2006
Great Clips September 2002 - April 2003
Skills
Data Entry, Customer Service, Time Management, Payroll, Microsoft Excel, Microsoft Word, Lotus Notes, PowerPoint, Interviews, Filing, File Management, Outlook, Microsoft Office, Team Building, Training, Telephone Skills, Public Speaking
Education
South Suburban College 2009 — 2011
Medical Billing Coding Certification, Associates
Moraine Valley Community College 2002 — 2006
General Education
Victor J Andrew 1998 — 2002
General Studies
Muehlhan Group March 2015 - Present
EOS CCA June 2014 - March 2015
EOS CCA August 2013 - June 2014
EOS CCA June 2013 - August 2013
Bio-Rad Laboratories July 2012 - February 2013
Syndero October 2008 - November 2011
Skills
Call Center, Customer Retention, Customer Service, Competitive Analysis, Team Leadership, Quality Assurance, XP, Windows Vista, Team Management, Inventory Management, Data Analysis, Access, Project Management, Team Building, Call Centers
Education
Solano Community College 2001 — 2005
Associate's Degree, Business Administration, Management and Operations
EOS CCA August 2010 - Present
EOS CCA October 2008 - August 2010
Skills
Team Building, Call Center, Operations Management, Call Centers, Process Improvement, Business Development, Vendor Management, Account Management, Forecasting, Leadership, Team Leadership, Banking, Risk Management
Education
University of Phoenix 1998 — 2000
MBA
Lycoming College 1991 — 1995
Bachelor of Arts, Finance, Managerial Economics
Lycoming College 1991 — 1995
EOS CCA May 2004 - Present
Payco/OSI 1988 - 2005
Skills
Operations Management, Call Center, Risk Management, Team Building, Process Improvement, Business Development, Call Centers, Outsourcing, Sales, Leadership, Strategic Planning, Team Leadership, Vendor Management, Customer Service, Management, Credit
Education
New England Law Boston 2004 — 2009
JD, Law
Stonehill College 1984 — 1987
BA, English
Suffolk University Law School
Brayton Purcell LLP October 2014 - Present
EOS CCA August 2012 - October 2014
MMPC January 2011 - February 2012
MARIN COMMUNITY CLINIC November 2009 - January 2011
Skills
MD Paypost, ECW, Allscripts, Centricity GPMS and WFE, Meditech, NexGen, HCPCS, Invoicing, EHR, Revenue Cycle, EOB, Medisoft, Healthcare, eCW, Medical Records, Medical Terminology, ICD-9, Research, Medical Billing, HIPAA, Hospitals, ICD-9-CM, Medicine, EMR, Health Information..., Healthcare Management, Medical Coding, CPT, Laboratory, Practice Management, Healthcare Reimbursement, ICD-10, NextGen
Education
Santa Barbara City College 2003 — 2004
Health Information/Medical Records Technology/Technician, 3.0
BROOKE ARMY HOSPITAL 1978 — 1979
MEDICAL LAB, MEDICAL TECHNOLOGY, 3.8
California State University-Northridge 1976 — 1978
MEDICAL TECHNOLOGY
INDIAN VALLEY COLLEGE 1974 — 1976
AA, Physical Sciences, 3.5
EOS CCA April 2013 - December 2014
Comcast Business Class June 2010 - December 2012
First Revenue Assurance/Vertex Business Services June 2006 - April 2010
Centex Home Equity April 2005 - February 2006
American General Financial Services December 2003 - April 2005
1st Dominion mortgage January 2002 - November 2003
Avalon BayCommunities Vermont Towers May 1999 - January 2002
Avaon Bay Communities 2000 - 2002
Skills
Customer Service, Leadership, Call Centers, Team Management, Management, Customer Retention, Sales, Call Center, Customer Satisfaction, Coaching, Program Management, Negotiation, Finance, Time Management, Property Management, Budgets, Vendor Management, Credit, Strategic Planning, Marketing, Salesforce.com, Quality Auditing, Auditing
Education
Clarion University of Pennsylvania 1995 — 1999
Bachelors, Business Administration/Real Estate
Oil City High Shcool 1992 — 1995
Fanklin Regional
Fanklin Regional
EOS CCA December 2013 - Present
Nortek April 2013 - November 2013
Rocket Software December 2006 - December 2012
Zoom Telephonics January 1999 - December 2006
SEi Companies September 1987 - December 1998
Skills
Talent Management, Performance Management, Onboarding, SPHR, Conflict Resolution, Human Resources, Benefits Administration, Organizational Design, Talent Acquisition, Workforce Planning, Affirmative Action, Deferred Compensation, Legal Compliance, Personnel Management, Succession Planning, Payroll, Change Management, Acquisition Integration, Global Human Resources..., Strategic and Tactical..., Global Benefits &..., Integration, Professional Services, Program Management, Leadership, Mergers & Acquisitions, Vendor Management, Management, Temporary Placement, Executive Management, HRIS, FMLA, HR Policies, Recruiting, Organizational..., College Recruiting, Technical Recruiting, Employee Engagement, Applicant Tracking..., ADP Payroll, Employee Benefits, Consulting, Training, Business Strategy, Interviews, Leadership Development, HR Consulting, Performance Appraisal, Strategy
Education
Emmanuel College
BS, Business Management
DIRECTV November 2014 - Present
EOS CCA June 2014 - Present
N.E.W. Customer Service Companies, Inc August 2012 - July 2013
Randstad US March 2012 - July 2012
Alpine Access October 2010 - February 2011
Comcast Cable April 2006 - November 2008
Skills
Customer Service, Call Centers, Data Entry, Outlook, Microsoft Office, Microsoft Word, 10 Key, Customer Experience, Telephone Skills, PowerPoint, Customer Retention, Sales, Customer Support, Filing
Education
Colorado Technical University 2010 — 2012
EOS CCA February 2011 - Present
Inter-Mark Sales and Marketing September 2011 - February 2012
Skills
Credit Risk, Financial Analysis, Accounts Receivable, Banking, Call Centers, Portfolio Management, Risk Management, Customer Service, Access, Microsoft Excel, Outlook, Financial Services, Process Improvement, Skip Tracing, Financial Reporting
Education
Bentley University 2006 — 2010
Corporate Finance and Accounting
Boston College High School 2002 — 2006
Highschool Dipoloma
HostPapa April 2015 - Present
Tyco / Digital Security Controls DSC June 2013 - December 2014
EOS CCA September 2012 - June 2013
NCO Group December 2010 - September 2012
Intercambio Express, Inc. May 2008 - May 2010
FedEx Express May 2005 - May 2008
Radio Movil Dipsa (TELCEL) February 2005 - May 2005
sanofi-aventis March 2002 - December 2004
Skills
Technical Support, Telecommunications, Customer Service, Team Leadership, Microsoft Office, Troubleshooting, Call Centers, Windows, XP, Windows 7, Business Analysis, Windows Server, Process Improvement, Vendor Management, Access, Windows XP, Project Management, Project Planning, Microsoft Project, Coaching, Conflict Resolution, Software Quality..., HP QTP, Report Writing, Stakeholder Management, Stakeholder Engagement, Quality Assurance, HP Quality Center, Negotiation, Account Management, Microsoft Excel, Cost Management, Scope Management, Risk Management, Procurement Contracts, Intercultural..., Communications Planning
Education
Ryerson University - The Chang School 2015 — 2015
Project Management for Middle Level Managers with Technical Background
Skills for Change 2014 — 2014
Software Testing and Quality Assurance
Skills for Change 2014 — 2014
Project Management Fundamentals, Project Management
Toronto District School Board 2014 — 2014
Project Management Assistant, Project Management
Toronto District School Board 2013 — 2013
JavaScript and jQuery, Computer Programming, Specific Applications
Toronto District School Board TDSB 2013 — 2013
Java Script and JQuery
Toronto District School Board 2012 — 2012
Web Page Design Intermediate
Toronto District School Board 2012 — 2012
Web Design Beginner
Toronto District School Board 2011 — 2011
French Basic Level
Toronto District School Board 2011 — 2011
French Intermediate Level
Commonwealth of Massachusetts October 2014 - Present
Commonwealth of Massachusetts November 2012 - Present
e-Practice Solutions July 2009 - November 2012
EOS CCA December 2007 - May 2009
Triton Technologies, Inc. October 2006 - March 2008
Skills
HIPAA, Accounts Receivable, Data Entry, Filing, Customer Service, Payroll, Microsoft Excel, Outlook, Medical Billing, Microsoft Word, HCPCS, Access, ICD-9, CPT, Medisoft, Microsoft Office, Medical Coding, Healthcare, Lotus Notes, PowerPoint, Team Building, Practice Management, Insurance, Invoicing
Education
UMass Boston 2000 — 2002
BA, Psychology
Cape Cod Community College 1996 — 2000
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
BARNSTABLE 1988 — 1992
EOS-CCA February 2012 - Present
Taj Boston October 2008 - December 2011
Taj Boston Hotel October 2008 - December 2011
Gray & Gray. LLP September 2007 - August 2008
Suffolk University, Retention Services Office September 2006 - August 2007
Scheidt & Bachmann USA Inc January 2005 - June 2006
E&Y LLP May 2004 - August 2005
Johnson & Wales University Library October 2002 - May 2005
Awal Gulf Manufacturing Co March 1999 - April 2001
Skills
Internal Controls
Education
Suffolk University 2006 — 2007
MS and mba, Accounting and finance
Suffolk University
Master of Science, Accounting; Accounting
Johnson & Wales University
Bachelor of Science, Accounting; IT & Psychology
EOS CCA February 2011 - Present
Pavilion Gift Company March 2010 - February 2011
J P Morgan Chase, July 2009 - March 2010
Xceed Financial Credit Union July 2008 - July 2009
University of Rochester/Strong Memorial Hospital October 2007 - December 2007
University of Rochester-School of Nursing March 2007 - September 2007
Citibank Student Loans 2001 - 2007
Xerox Engineering Services August 1999 - February 2001
Citibank Student Loan Corporation January 1991 - August 1999
Skills
Call Center, Relationship Management, Customer Service, Process Improvement, Banking, Team Building, Coaching
Education
State University of New York College at Brockport 1979 — 1983
BS, Techical Theater
EOS CCA March 1993 - Present
Skills
Customer Service, Business Strategy, Call Center, Call Centers, Financial Analysis, Financial Services, Management, Operations Management, Portfolio Management, Process Improvement, Risk Management, Strategic Planning, Strategy, Team Building, Team Leadership, Executive Management, Leadership, Vendor Management, Credit Risk
Education
Boston University - School of Management 1986 — 1990
BS, Finance
EOS CCA April 2013 - Present
EOS CCA February 1999 - Present
Skills
Call Center, Process Improvement, Call Centers, Team Building, Vendor Management, Budgets, Team Leadership, Customer Service, Analysis, Business Analysis, Data Analysis, Operations Management, Risk Management, Strategic Planning
Education
Kaplan University 2006 — 2010
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, GPA 3.6
Toastmasters International November 2013 - Present
WWW.BOOKISHBABE.COM December 2008 - Present
Mary Kay Cosmetics May 2010 - December 2014
EOS-CCA February 2013 - July 2013
Providus Group March 2010 - October 2010
Kelly Law Registry April 2009 - August 2009
Bank of America July 2006 - December 2008
Kforce Inc. January 2006 - August 2006
Boiko & Osimani P.C. October 2004 - November 2005
Skills
Research, Writing, Website Administration, Microsoft Office, iTrac Web Application, Lotus Notes, LexisNexis, Negotiation, Technical Writing, Legal Research, Real Estate, Editing, Blogging, Newsletters, Creative Writing, Document Review, Proofreading, Copy Editing, Python, Elementary HTML, Public Speaking
Education
Loyola University of Chicago
Paralegal Certification, Institute For Paralegal Studies
Loyola University of Chicago
Bachelor of Arts, Political Science
EOS CCA June 2013 - March 2015
First American Due Dilligence November 2004 - October 2012
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Access, Outlook, Administrative..., Data Entry, Software Documentation, QuickBooks, Accounts Receivable, Process Improvement, Risk Management, Budgets, Team Building, Training, Accounting, PowerPoint, Sales, Human Resources, Retail, Management, Data Analysis, Program Management, Process Scheduler, Payroll, Analysis, Government, System Administration, Leadership, Auditing, Team Leadership, Invoicing, Inventory Management, Employee Relations, Accounts Payable
Education
Collin County Community College 1991 — 1998
Associate's degree, Realestate, B+
Collin County Community College 1991 — 1998
Associate's degree, Real Estate
EOS CCA February 2011 - Present
City of Rochester/Water Bureau June 2005 - May 2010
Education
Bryant & Stratton College - Henrietta 2014 — 2016
Accounting
Buffalo State College 1999 — 2000
N/A, Business Management
Turnbull Mfg. Co. April 2015 - Present
HubShout December 2013 - December 2014
Crofton Associates Inc August 2013 - December 2013
Robert half - office team December 2012 - August 2013
EOS-CCA September 2010 - December 2012
Skills
Temporary Staffing, Marketing, Recruiting, Cold Calling, Temporary Placement
Education
State University of New York at Oswego
Accounting and Business/Management
EOS CCA July 2011 - Present
TD BANK September 2010 - July 2011
Education
Ailano School of Cosmetology
Cosmetology, Barber/Styling, and Nail Instructor
NanoArk November 2012 - Present
Alstom Transport July 2012 - October 2012
EOS CCA July 2007 - March 2011
Kumon June 2007 - September 2007
Skills
Analysis
Education
Rochester Institute of Technology 2011 — 2013
Bachelor of Science (BS), Computer Science
Monroe Community College 2007 — 2010
Associate's degree, Mathematics
Monroe Community College
Associate's degree, Mathematics
EOS CCA May 2013 - Present
Boston Financial Data Services April 2009 - Present
The Community Bank April 2008 - March 2009
Boston Financial Data Services July 2007 - April 2008
Skills
Email Marketing, Call Centers, Business Analysis, Commercial Banking, Risk Management, Strategic Planning, Banking, Social Media, Call Center, Process Improvement, Program Management, Vendor Management, Project Management, Customer Service, Mutual Funds, Retail Banking, Visio, Requirements Analysis, Financial Services, Management, Microsoft Excel, SDLC
Education
Johnson and Wales University 1982 — 1984
Travel Management, Tourism and Travel Services Management
EOS CCA April 2012 - January 2013
Applewood Nursing Home 2012 - 2012
Glenshire Nursing and Rehabilitation Centre August 2011 - August 2011
First Cash Advance February 2010 - June 2011
Skills
Cash Handling, Customer Service, Patient Monitoring, Patient Safety
Education
Prairie State College 2010 — 2012
Registered Nursing/Registered Nurse
Moraine Valley Community College 2009 — 2009
Chicago State University 2007 — 2009
TD Auto Finance July 2010 - Present
Bank of America January 2010 - April 2010
EOS CCA May 2009 - November 2009
Education
Mountain View College 2009 — 2012
Addeco Technologies January 2013 - Present
EOS CCA April 2012 - June 2013
Skills
Credit Risk, Financial Analysis, Accounts Receivable, Call Centers, Banking, Portfolio Management, Risk Management, Financial Services, Financial Reporting, Customer Service, Microsoft Excel, Access
Education
Roxbury Community College 2007 — 2015
Associate's degree, International Business
Dorchester public schools 2006 — 2006
Ged
EOS CCA April 2015 - Present
EOS CCA November 2008 - April 2015
Lasell College June 2003 - February 2011
The CCS Companies June 2005 - September 2008
CCA April 1998 - July 2000
Skills
Training, Management, Team Leadership, Customer Service, Coaching, Team Building, Employee Relations, Microsoft Office, Leadership, Call Centers, Public Speaking, Process Improvement
Education
Lasell College 2000 — 2003
Bachelor's degree, Sports Management
EOS CCA 2009 - 2010
PLS Financial Services August 2007 - January 2009
Skills
Customer Service, Problem Solving, Customer Satisfaction, Fast Learner, Pay Close Attention to..., Team-oriented, Retail Category..., Management, Microsoft Office, Hardwork, Internet, Reliability, Resilience, Goal Oriented, Leadership, Stressful Situations, Energetic team player, Decisiveness
Education
Rasmussen College-Illinois 2012 — 2013
Pharmacy Technician/Assistant
Chicago State University 2006 — 2011
Pre-Pharmacy Studies
EOS CCA August 2012 - Present
American Intercontinental University Online April 2010 - September 2011
AutoZone September 2008 - February 2010
Midas Tires & Auto Services May 2008 - July 2009
Manpower Professional September 2006 - February 2008
Spherion Agency June 2007 - October 2007
Education
Elgin Community College 2007 — 2009
N/A, Business Administration and Management, General
Elgin High School 2003 — 2007
High School Diploma
ITW\Beacon Hill Staffing July 2015 - Present
Loyola University Medical Center January 2014 - Present
Abbott June 2013 - January 2014
Guaranteed Rate January 2013 - May 2013
McGraw-Hill July 2012 - January 2013
EOS CCA August 2011 - November 2011
Wyndham Worldwide / RCI September 2006 - June 2010
Wyndham Worldwide RCI Group September 2006 - June 2010
Skills
Recruiting, Troubleshooting, Outlook, CRM, Team Management, Customer Service, Program Management, Human Resources, Applicant Tracking..., Microsoft Office, Active Directory, Call Centers, Sourcing, Social Media, Interviews
Education
Ivy Tech Community College 2007 — 2010
Associate of Science (A.S.), Business Administration and Management, General
Dane Street May 2015 - Present
TSL Technology Marketing June 2012 - January 2013
EOS CCA May 2008 - November 2011
Skills
Lead Generation, Cold Calling, Salesforce.com, Telemarketing, Bilingual, Sales, Inside Sales
Education
Bridgewater State College 2005 — 2006
Criminal Justice/Police Science
Concord Carlisle High school 2001 — 2005
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program, 9-12
Beth Israel Deaconess Medical Center March 2015 - Present
EOS CCA July 2013 - Present
EOS CCA October 2012 - July 2013
DeSantis Chevrolet March 2011 - October 2012
Old Colony YMCA June 2010 - October 2012
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Time Management, Data Analysis, Telephone Skills, Analysis
Education
Bristol Community College 2012 — 2013
Private teacher January 2002 - Present
UNIKER Zrt June 2015 - Present
Telekom HU March 2014 - March 2015
EOS CCA April 2013 - March 2014
Education
Eötvös Loránd University 2004 — 2010
MIOK 2003 — 2004
Sport and Fitness Administration/Management
Saint Stephens Secondary Grammar School, Esztergom 1996 — 2002
General certificate of education
EOS CCA March 2006 - Present
Skills
SharePoint, Microsoft SQL Server, Access, XP, Business Analysis, Technical Support, Data Analysis, Process Improvement, FACS, Research, Analysis, Call Centers, Vendor Management, Windows XP, Team Leadership, Troubleshooting, Customer Service, Microsoft Office, Team Building, Microsoft Excel
Education
Carleton University
EOS CCA May 2013 - September 2014
American Traveler Staffing Professionals January 2013 - February 2013
ARC of Monroe County July 2012 - January 2013
University of Rochester November 1999 - February 2011
Skills
Recruiting..., Student Financial Aid, Administrative..., Analysis, Management, Data Entry, Microsoft Word, Sales, Training, Customer Service, Microsoft Office
Education
Monroe Community College 2009 — 2011
A.S. business administration
State University of New York College at Brockport
Currently Seeking, Business Administration, Management and Operations
EOS CCA May 2013 - December 2013
SPoT Coffee October 2008 - May 2013
East House October 2005 - September 2008
ARC of Monroe County, Job Path September 2004 - October 2005
Skills
Customer Service, Communication, Mentoring, Call Centers, Team Building, Team Leadership, Job Coaching, Time Management, Access, Sales, Microsoft Excel, Microsoft Office, Microsoft Word
Education
State University of New York College at Brockport 2010 — 2012
Bachelor's Degree, English/Language Arts Teacher Education
Monroe Community College 2003 — 2005
Associate's Degree, Liberal Arts and Sciences, General Studies and Humanities
Alpha Recovery Corp. October 2012 - Present
EOS CCA June 2010 - October 2012
Skills
Credit Risk, Portfolio Management, Call Centers, Banking, Risk Management, Accounts Receivable, Process Improvement, Financial Services, Financial Analysis, Negotiation, Vendor Management, Credit, Operations Management, Loans, Forecasting
Education
Arapahoe Community College 2009 — 2009
EOS CCA June 2013 - April 2014
Sutherland Global Services January 2011 - June 2013
Education
University of Phoenix 2014 — 2018
Bachelor of Science (B.S.), Psychology
Monroe Community College
EOS Matrix January 2013 - December 2013
EOS-CCA 2013 - 2013
Skills
Customer Service, Accounts Payable, Accounts Receivable, Dispatching, Typing, Call Centers
Education
Lincoln Technical Institute-Brockton 2013 — 2014
Medical Office Assistant, Medical Office Assistant/Specialist
Massasoit Community College 1994 — 1999
Associate's degree, Business
EOS CCA March 2014 - Present
Skills
Customer Satisfaction, Customer Service
Education
Monroe Community College
STILL ATTENDING, Psychology
EOS CCA 2011 - Present
Education
Carrington College California-San Leandro 2010 — 2011
billing, Medical Billing
EOS CCA November 2009 - Present
EOS CCA June 2006 - November 2009
Skills
Management, Forecasting, Customer Service, Process Improvement, Team Building, Microsoft Office, Microsoft Word, Time Management, Outlook, PowerPoint, Public Speaking, Microsoft Excel, Team Leadership, Operations Management, Strategic Planning, Leadership, Sales, Call Centers, Risk Management, Vendor Management, Hiring, Financial Analysis, Analysis
Education
Massasoit Community College 1998 — 2000
Associates in Liberal Arts and Sciences