Epic Resorts
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Epic Resorts Employees
Global Experience Specialists (GES) July 2014 - Present
H&H Enterprises July 2011 - July 2014
Medco January 2000 - July 2011
Direct Communications January 1998 - January 1999
Epic Resorts January 1997 - January 1998
Skills
Sales Management, Customer Service, Coaching, Problem Solving, Call Center, Six Sigma, Budgeting, Customer Relations, Microsoft Office, Managed Care, Forecasting, Team Building, Process Improvement, Mentoring, PBM, Negotiation, Hiring, Pricing, Marketing Strategy, Cross-functional Team..., Business Planning, Customer Satisfaction, Performance Management, Call Centers, Leadership, Pharmacy Benefit..., Sales, Training, Sales Operations, Healthcare, Team Leadership, Budgets, Vendor Management, Operations Management, Customer Retention, Management, Strategic Planning, Account Management, Change Management, Project Management, Marketing
Education
University of Phoenix
Masters, Business Administration / Business Management
University of Phoenix
Bachelor, Science Business Administration & Finance
Platform to Employment October 2014 - November 2014
Citibank (Banamex USA) July 2009 - February 2014
Flagstar Bank February 2007 - March 2009
American Home Mortgage December 2002 - February 2007
MAJOR MORTGAGE January 2002 - December 2002
EPIC RESORTS June 1999 - July 2001
Skills
Refinance, Mortgage Lending, Credit, Real Estate, Management, Credit Analysis, Underwriting, Customer Service, Leadership, Loans, Training, Strategic Planning, Business Development, Business Analysis, Microsoft Excel, Microsoft Office, Team Building, Project Management, FHA, Retail Banking, Client Relations, Vendor Management, Pipeline Management, Workflow Management, Graphic Design, Financial Services, Finance, Analysis, VA Loans, Outlook, PowerPoint, Hospitality, Time Management, Banking, Mortgage Banking
Education
Harrisburg Area Community College 1981 — 1983
N/A, GRAPHIC DESIGN/PARALEGAL PROGRAM STUDIES
Los Angeles City College 1976 — 1977
N/A, PSYCHOLOGY/SOCIOLOGY PROGRAM STUDIES, 4.0
AAA Arizona January 2010 - Present
AAA 2010 - 2015
Marriott International January 2008 - July 2009
The Phoenician Resort 2007 - 2008
Hotel Valley Ho (internship) May 2006 - May 2007
2003-2006 Platinum (Ed Moses) January 2004 - April 2006
Executive Suites Extended Stay January 2003 - January 2004
Epic Resorts January 1999 - January 2002
Double Tree PVR January 1998 - January 1999
Skills
Customer Experience, Marketing Communications, Travel Management, Travel Planning, Tourism, Hospitality Management, Hotel Management, Front Office, Hotels, Public Relations, Corporate Events, Event Planning, Management, Event Management, Sales, Marketing, Marketing Strategy, Meeting Planning, Customer Service, Banquets, Team Building, Micros, Inventory Management, Food & Beverage, Restaurants, Convention Services, Revenue Analysis, Hotel Booking, Rooms Division, Yield Management, Concierge Services, Leisure, Customer Satisfaction, Pre-opening, Property Management..., Guest Service Management, Destination Marketing
Education
Northern Arizona University 2015 — 2016
Bachelor of Applied Science (B.A.Sc.), Hospitality Administration/Management
Scottsdale Community College 2005 — 2008
Associates, Hospitality Tourism, Certificated Hospitality Management
Scottsdale Community College 2005 — 2007
Associates, Restaurant Management
Five9 August 2014 - Present
ServiceLive, Inc. January 2014 - August 2014
LeafGuard by Beldon November 2012 - January 2014
Federal Financial Group, LLC May 2011 - August 2012
Hilton Head Guest Services November 2008 - November 2010
Escapes Worldwide January 2007 - November 2008
Heritage Marketing 2002 - 2007
Vacation Depot 2000 - 2002
Epic Resorts 1998 - 2000
Skills
New Business Development, Project Management, Insurance, Public Speaking, Customer Service, Sales Management, Direct Marketing, Marketing Strategy, Marketing, Sales, Account Management, Coaching, Product Development, Strategic Planning, Retirement Planning, Microsoft Office, Online Advertising, Advertising, Team Building, Budgets, Call Centers, Sales Process, Business Development, Management, Training, Leadership, Selling, Customer Satisfaction, Cold Calling, Direct Sales, Customer Retention, Lead Generation, Negotiation, Predictive Dialers, Online Marketing, Forecasting, Customer Acquisition, Team Management, SEO, Team Leadership, Start-ups, Telemarketing, B2B, Business Strategy, Time Management, CRM, Small Business, Marketing Communications, Entrepreneurship, Sales Operations
Education
Daytona State College 2010 — 2011
Seminole Community College
Lake Howell High
Melgoza Marketing, LLC January 2005 - Present
Sun West Mortgage Company, Inc. April 2005 - July 2015
Quicken Loans April 2006 - August 2007
Infinity Mortgage Corp April 2004 - January 2005
Ameriquest Mortgage Company October 2003 - April 2004
Epic Resorts December 1999 - October 2003
Skills
Real Estate, FHA, Short Sales, First Time Home Buyers, Investment Properties, Foreclosures, Mortgage Banking, Selling, REO, Investors, Sellers, HUD, Condos, New Home Sales, Residential Homes, Luxury, Referrals, Buyer Representation, Listings, Conventional Financing, Reverse Mortgages, Life Insurance, Whole Life, Term Life Insurance, Fixed Annuities, Buy-sell Agreements, Estate Planning, Disability Insurance, 1031 Exchanges, 1035 Exchanges
Education
Macomb Community College 2012 — 2014
Philosophy, Sciences
Wayne State University
Philosophy, Religious Studies, Sciences
BJ's Wholesale Club October 2012 - June 2014
Sundance Vacations April 2002 - October 2010
Sundance Vacations 2002 - 2010
Epic Resorts January 1999 - January 2002
The Hokuriku Bank, Ltd September 1980 - January 1998
Skills
Sales Management, Sales Rep Training, Sales Presentations, Finance, Sales, Cold Calling, Customer Retention
Education
Temple University 1976 — 1980
Bachelor of Arts (B.A.), General Studies
Temple University
B.A, Liberal Arts
New York University, Paris
Multi-Systems Inc. April 2008 - November 2010
Choice Hotels Comfort Inn August 2006 - January 2008
Regal Online Mortgage October 2002 - November 2004
Grand Seas Resort September 1998 - October 1999
Epic Resorts December 1991 - August 1998
Skills
Property Management..., Revenue Analysis, Hotels, POS, Hospitality, Hospitality Industry, Front Office, Hotel Management, Hospitality Management, Resorts
Education
Truman State University 1986 — 1991
BS, Management
Ocean Place Resort & Spa January 2013 - May 2015
Country Inn & Suites Newark Airport December 2011 - May 2012
Radisson Carteret Hotel May 2009 - April 2011
Country Inn & Suites Big Flats July 2003 - January 2009
Applebee's January 2001 - June 2001
Epic Resorts February 1999 - November 2000
Sodexho Marriott October 1996 - April 1998
Skills
Hotels, Hospitality, Hospitality Management, Food & Beverage, Customer Service, Leadership, Resorts, Customer Satisfaction, Hotel Management, Management, Front Office, Opera, Sales Management, Event Planning, Meeting Planning, Lodging, Sales, Pre-opening, Training, Restaurants, Banquets, Yield Management, Guest Satisfaction, Hospitality Industry, Guest Service, Restaurant Management, Tourism, Hiring, Food, Cost Control, Forecasting, Rooms Division, Food Service, Profit, Trade Shows, Opening Hotels, Budgets, Wedding Planning, Micros, Income Statement, Corporate Events, Guest Service Management, Property Management..., Increasing Revenue, Team Building, Employee Training, Task Force Management, Guest Recovery, Event Management, Revenue Analysis
Education
Johnson and Wales University 1993 — 1995
Bachelor of Science; Associates of Science, Hospitality Sales and Meeting Management
Corning Community College 1988 — 1990
Associates of Science, Business Administration
Elmira Free Academy
FirstLab December 2008 - July 2012
Native Eyewear August 2007 - October 2008
NetCarrier 2002 - 2007
Epic Resorts 2000 - 2002
Skills
Budgets, Microsoft Office, Outlook, Microsoft Excel, Process Improvement, Accounting, Data Analysis, Accounts Receivable, Management, Auditing, Customer Service, Financial Reporting, Accounts Payable
Education
Alvernia University 1989 — 1991
Swedeland Volunteer Fire Co. No. 1 October 2014 - Present
PlannedGiving.Com / Virtualgiving.com April 2013 - Present
Interstate Credit & Collection Inc October 2007 - January 2012
Interstate Credit & Collection, Inc March 2007 - October 2007
Mover's Specialty Service April 2006 - March 2007
GMAC April 2002 - September 2005
Acsys Inc April 2002 - August 2002
Epic Resorts 2000 - January 2002
NCO Financial Systems 1999 - 2000
Skills
Team-oriented, Portfolio Management, Invoicing, Credit, Loans, Risk Management, Loss Mitigation, Credit Analysis, Mortgage Banking, Finance, Credit Risk, Accounts Payable, Accounts Receivable, Medical Billing, Medical Records, Billing Process, Client Billing, Repossessions, Operations Management, Management
Education
Penn State University 1999 — 2001
Business
My Bliss Magazine Vice PresidentAway4less.com IncFebruary 2001 - Present
Epic Resorts May 1998 - July 2001
Education
St. Petersburg College 1982 — 1985
BS, Aviation
Electronic Source Company September 2013 - Present
Iconic Hospitality December 2007 - September 2013
Money Tree Funding January 2005 - December 2007
Epic Resorts 1996 - 2001
Power Global Marketing 1986 - 1991
Skills
Online Marketing, Marketing Strategy, Sales Management, Marketing Management, Marketing, New Business Development, Aerospace, Market Planning, Management, Marketing Communications, Team Building, Strategic Partnerships, Strategic Planning, Direct Marketing, Selling, Social Media Marketing, Business Planning, Contract Negotiation, Budgets, Electronics, Advertising, Business Development, Account Management, Sales Process, Direct Sales, Market Research, Sales Operations, Entrepreneurship, Product Marketing, Negotiation, Business Strategy, Promotions, Defense Technolody
Education
USC, Columbia 1983 — 1988
Masters, Finance & Managment, magna cum laude
University of South Carolina-Columbia
Bachelor of Science (BS), Finance and Financial Management Services
Arizona Retail Construction 1990 - Present
Timber Building Construction LLC June 2008 - October 2010
Epic Resorts 1998 - 2001
ISEC, Inc. 1995 - 1998
Arizona State University 1993 - 1994
Skills
Construction Management, Construction, Renovation, Tenant Improvement, Retail, Contract Negotiation, Contractors, Sustainability, Value Engineering, Residential Homes, Design-Build, Budgets, Strategic Planning, Negotiation, Contract Management, financial planning, Government Contract...
Education
Arizona State University
Master of Science (M.S.), Construction Management
Babson College
Bachelor of Science (B.S.), Economics
A-Z HANDYMAN October 2014 - Present
Jan Paul Koch Esq. February 2014 - June 2014
Jan Paul Koch Esq. March 2007 - September 2012
Ponderosa Equities Construction May 2003 - March 2007
Law Office of Berkley and Gordon July 2001 - May 2003
Epic Resorts June 2000 - July 2001
Truck World 1999 - 2000
Skills
Litigation Support, Personal Injury, Customer Service, Notary Public, Microsoft Office, Outlook, Microsoft Word
Education
College of Southern Nevada 2001 — 2006
Associate of Applied Science, Paralegal Studies
Citizens Bank January 2014 - Present
Precision Funding Group LLC January 2011 - November 2011
Reliance First Capital January 2010 - January 2011
Barclay Funding January 2009 - October 2009
Wilmington Finance, Inc January 2005 - January 2009
Chase January 2000 - January 2004
Epic Resorts January 1998 - January 2000
Delta January 1997 - January 1998
RMH Tele-services January 1996 - January 1997
Harbor Lincoln-Mercury January 1993 - January 1997
Skills
Sales Management, New Business Development, Banking, Customer Service, Sales, Loans, Mortgage Lending, Credit, Strategic Planning, Marketing Communications, Marketing Strategy, Business Development, Social Media, Collections, Management, Training, Credit Analysis, Finance, Loan Origination, Residential Mortgages
Education
Cheltenham High School
Diploma
Temple University
Diploma