Etech Global Services
Industry: Company
DescriptionEtech Global Services is a privately owned multinational contact center with its head office located in Nacogdoches, Texas. The company provides services such as Customer Acquisition, IT solutions, Customer Support, Help Desk, Inbound, Outbound, Live Chat, Social Media and Quality Assurance. Number of employees: 5,000 Headquarters: Nacogdoches, TX Founded: 1997 Number of locations: 8 Type of business: Privately held company
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Etech Global Services Employees
Etech Global Services August 2013 - December 2013
SW Global Technologies March 2011 - May 2013
Mobile Telecommunication Network January 2010 - March 2011
FINBANK PLC December 2007 - December 2009
Skills
Microsoft Word, Microsoft Excel, Multimedia, Microsoft Office, PowerPoint, Data Entry, Customer Service, Customer Retention, Customer Experience, Internet, Troubleshooting, Research, Resolving Issues, Escalation, Communication Skills, Office Management, Office Administration, Microsoft Office 2007, Reliability, Highly Dedicated, Pay Close Attention to..., Organization &..., Sales
Education
Institute of Management 2006 — 2009
Associate's degree, Management
Abia State University 2003 — 2007
B.sc
Collabera January 2015 - Present
Collabera March 2013 - December 2014
Collabera April 2011 - March 2013
Collabera November 2009 - April 2011
Firstsource Solutions Limited September 2008 - October 2009
Etech Global Services April 2007 - February 2008
Etech February 2006 - April 2007
Skills
Recruiting, Screening, Applicant Tracking..., Human Resources, Interviews, Call Centers, Training, Technical Recruiting, Talent Acquisition, Performance Management, Software Documentation, Vendor Management, Troubleshooting, Benefits Negotiation, Management, Team Management, Employee Benefits, Screening Resumes, Contract Recruitment, Temporary Placement, Call Center, Negotiation, IP, Lead Generation, SDLC, Telecommunications, Wireless, Hiring, Sourcing, IT Recruitment, Staffing Services, Microsoft Excel, Excellent Verbal and..., Full Life Cycle of..., College Recruiting, Internet Recruiting, Staff Augmentation
Education
Symbiosis institute of Management Studies 2011 — 2015
Master of Business Administration (M.B.A.), Human Resources
Shaw Systems Associates, Inc. May 2014 - Present
Entrance Custom Software and SharePoint Consulting for the Energy Industry September 2013 - April 2014
Etech Global Services February 2011 - August 2013
Etech Global Services October 2008 - February 2011
Skills
Software Development, C#, .NET, Microsoft SQL Server, Web Applications, Agile Methodologies, ASP.NET, Databases, SQL, Visual Studio, WinForms, ASP.NET MVC, JavaScript, WCF, Technical Support, VB.NET, Scrum, ADO.NET, Computer Hardware, Active Directory, TFS, XML, JSON, Windows Server, Problem Solving, Collaboration, Application Lifecycle..., Software Consulting, Call Center, Call Centers, MySQL, PHP, Linux, JIRA
Education
Stephen F. Austin State University 1999 — 2007
Computer Science
Captain Marketing January 2014 - Present
Anna Larson September 2011 - Present
Etech Global Services May 2010 - August 2010
EPM January 2010 - May 2010
Raguet Child Care May 2007 - August 2009
Skills
Leadership, Communication, Social Media Marketing, People Skills, Online Advertising, Digital Marketing, Advertising, Marketing Strategy, Online Marketing, Social Media, Human Resources
Education
The University of Texas at Austin 2009 — 2013
Human Relations, Communication Studies
Etech Global Services February 2014 - Present
Work From Home December 2013 - January 2014
Neopost January 2012 - October 2013
Nissan Motor Corporation June 2011 - December 2011
Electronic Transaction Consultants May 2009 - November 2009
Securus Technologies September 2003 - December 2008
Skills
Customer Retention, Customer Support, Administrative Work, Clerical, Technical Support, Sales, Customer Service
Education
University of Phoenix 2012 — 2015
Associate's degree, Business Management
Taco Bell August 2015 - Present
Etech Global Services April 2015 - August 2015
Universal Protective Services November 2014 - April 2015
Jack in the Box June 2014 - November 2014
Mcdonalds March 2011 - June 2014
Navarro College October 2011 - June 2012
Skills
Religious Studies, Philosophy of Religion, Organic Chemistry, Philosophy, Computational..., Computer Proficiency, Mathematics, Logic, Retail Sales, Health Care..., Time Management, Analysis, Cash Handling Experience, Calculus, First Aid, Critical Thinking, Management, Training, Security, CPR Certified, Customer Service, Data Entry, Leadership, Public Speaking, Social Media, Microsoft Excel, Microsoft Office, Marketing, Public Relations, Sales, Social Networking, Team Building
Education
Colorado Christian University 2014 — 2016
Bachelor of Science (B.S.), Theology and Religious Vocations
Brookhaven Community College 2015 — 2015
Associate of Science (A.S.), Computer and Information Sciences and Support Services, 2.8
Cedar Valley College 2012 — 2014
Associate of Science (A.S.), Liberal Arts and Sciences, General Studies and Humanities, 2.9
Cedar Hill Highschool 2007 — 2011
High school Diploma, Texas diploma requirements, 12th
Colorado Christian University
Bachelor of Science (B.S.), Theology and Religious Vocations
CVS Pharmacy September 2014 - Present
Target November 2013 - September 2014
Etech Global Services July 2010 - May 2012
Skills
Microsoft Office, Customer Service..., Sales Representative, Communication, Teamwork, Sales, Telephone Skills, Call Centers
Education
Texas Southern University 2012 — 2016
Rusk High School 2009 — 2012
National Provider Network November 2011 - Present
Etech Global Services January 2006 - September 2011
Reliance Infostreams Private Limited, August 2003 - September 2004
Skills
People Management, Computer Literate, Team Management, Customer Relations, Performance Management, Customer Satisfaction, Direct Sales, Compliance, Customer Service, Sales, Call Center, Management, Leadership, Business Development, Team Building, Team Leadership, Operations Management, CRM, Business Planning, New Business Development, Human Resources, Account Management, Process Improvement, Training, Coaching, Marketing Strategy, Employee Relations, Business Strategy, Strategic Planning, Vendor Management, Sales Operations, Project Management, Telecommunications, BPO, Leadership Development, Teamwork, Budgets, Market Research, Data Analysis, Management Consulting, Outsourcing, CPT, Call Centers, Entrepreneurship, Insurance, Analysis, Practice Management, Healthcare Consulting, Salesforce.com, Employee Training
Education
Gujarat University 2003 — 2005
Bachelor of Commerce (B.Com.), Accounting, Second
fixmywebpage.com January 2013 - Present
Custom Caregivers August 2013 - Present
catsope October 2012 - January 2013
Blazentrails mobile Medics August 2012 - October 2012
Viper Security & Investigation, LLC August 2010 - August 2012
U.S. Census Bureau April 2010 - August 2010
Etech Global Services November 2009 - March 2010
Taco Bell December 2008 - November 2009
Sodexo December 2006 - December 2008
Skills
Microsoft Office, Leadership, Information Technology, Sales, Management, Logistics, CNA, SEO, Inbound Marketing, Inbound Lead Generation, Outbound Marketing, Social Media, Social Media Marketing, Social Skills, Email Marketing, Marketing Strategy, Marketing Communications, Online Marketing, Online Advertising, Online Lead Generation, Online Reputation..., Online Publishing, Twitter Marketing, Facebook Marketing, Lead Generation, Cross-functional Team...
Education
Panola College 2006 — 2008
Associate of Science (AS)
Etech Global Services September 2015 - Present
Etech Texas July 2013 - Present
Stephen F. Austin State University 2006 - Present
Stephen F. Austin State University 2006 - 2012
Blockbuster May 2003 - September 2010
Skills
Microsoft Office, Banner Finance, Communication, Management, Deposits, Customer Service, Student Affairs, Higher Education, Social Networking, Bookkeeping, PowerPoint, Event Planning, Data Entry, Time Management, Human Resources, Employee Relations, Employee Benefits, Organizational..., Training, Leadership, Staff Development, Public Speaking, Outlook, Supervisory Skills, Team Building, Recruiting, Event Management, Resume Writing, Interviews, Career Development, HR Policies, HRIS, Conflict Resolution, Performance Management, Leadership Development, Personnel Management
Education
University of Phoenix 2008 — 2012
Masters of management in Human Resources, Human Resources Management and Services
University of Phoenix 2007 — 2010
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.5
Independent December 2013 - Present
Appen November 2014 - December 2014
Etech Texas March 2013 - December 2013
Etech Global Services August 2010 - December 2013
Deer Creek Rehab October 2009 - May 2010
Excel Staffing August 2004 - January 2008
Skills
Customer Service, Sales, Leadership, Coaching, Training, Training Course..., Training Program..., Leadership Development, Microsoft Office, Management, Research, Public Speaking, Cooking, New Restaurant Openings, Nonprofits, Internet Services, eCommerce, Online Research, Internet Explorer, Google Docs, Google Apps, Typing, Social Sciences, Social Media, Social Networking, Employee Relations, Employee Training, Employee Engagement, Data Entry, Team Building, Call Centers, Microsoft Word, Outlook, Communication, Team Leadership, Customer Satisfaction, Process Improvement, CRM, Team Management
Education
Liberty University 2010 — 2016
Bachelor of Science (B.S.), Counseling Psychology
Angelina College 2000 — 2002
Certification, Licensed Practical/Vocational Nurse Training/ RN pre-requisites, 3.85
Tyler Junior College 1992 — 1996
Certificate, Emergency Medical Technology/Technician (EMT Intermediate), Businesses Management, Pre-Nursing
Etech Global Services March 2014 - Present
YP Holdings February 2010 - November 2013
AT&T Advertising Solution February 2009 - February 2010
The Berry Company/AT&T 2000 - 2008
Skills
Project Management, Direct Sales, Strategic Planning, Mobile Marketing, Analysis, Online Advertising, Direct Marketing, Mobile Advertising, Sales Presentations, Account Management, Lead Generation, Leadership, Advertising, High Performance Teams, SEM, Digital Marketing, B2B, Motivational Speaking, PPC, Sales Management, Cold Calling, Strategy, Sales, Management, Coaching, Advertising Sales, Local Search, Online Marketing, Marketing, Google Adwords, Customer Acquisition, Search Advertising, SEO, Direct Mail, Marketing Strategy, Sales Operations, Salesforce.com, Call Centers, Customer Retention, CRM, Mobile Devices, Sales Process, Strategic Partnerships, Email Marketing, Selling, Product Marketing, Market Planning, B2B Marketing, Social Media Marketing, Competitive Analysis
Education
Texas State University 1992 — 1997
BA, English/Anthropology/Technical Writing
Taylor High School
Gaddys Medical Equipment April 2015 - Present
Ambit Energy November 2014 - June 2015
Jordan Health Services February 2012 - August 2013
CVS Caremark Corporation/Brookshire Brothers Pharmacy June 2003 - May 2006
Etech Global Services September 1999 - March 2002
Lufkin State Supported Living Center July 1996 - May 2001
Skills
Inventory Management, Data Entry, Adjustments, Literature Reviews, Accounts Receivable, Billing, Customer Service, Healthcare, Outlook, Spreadsheets, Lotus Notes, Microsoft Word, Microsoft Excel, Employee Relations, Mental Health, Marketing, Medical Billing, Hiring, Account Reconciliation, Psychotherapy, Management, Invoicing, Software Documentation, Financial Statements, Time Management, Training, Budgets, PowerPoint, Human Resources, Customer Satisfaction, Filing, New Hire Orientations, Social Media, Social Networking, Employee Training, Interviews, Sales, Recruiting, Leadership, Team Building, Entrepreneurship, Teamwork
Education
University of Phoenix 2008 — 2010
BS, Psychology
Colorado Technical University 2007 — 2008
AS, Criminal Justice
Angelina College 2002 — 2003
Pharmacy Technology, Certification for Pharmacy Technican
Diboll High School 1993 — 1996
Star Local Media 2014 - 2014
Etech Global Services September 2011 - November 2013
The Daily Sentinel January 2011 - May 2011
Stephen F. Austin State University Student Publications January 2009 - May 2011
Stephen F. Austin State University September 2006 - January 2009
Skills
Writing, Editing, Sales, Investigative Reporting, Creative Writing, Interviewing Skills, Close Reading, Publications, Interviews, Storytelling, Newspapers, Proofreading, Copy Editing, Social Media, Social Networking, Feature Articles, Customer Service, Public Relations, Microsoft Office, Social Media Marketing, Journalism
Education
Stephen F. Austin State University 2006 — 2013
Bachelor of Arts (B.A.), English Language and Literature/Letters
Northeast Texas Community College 2002 — 2005
Basic Studies, Journalism
Diakon Logistics, Inc. December 2012 - May 2013
Etech Global Services June 2011 - April 2012
University of Houston October 2008 - December 2008
Sitel December 2006 - May 2007
Skills
Typing, Filing, Microsoft Excel, Microsoft Word, Sony Vegas, Video Games, PowerPoint, Access, Customer Service, Singing, Telephone Skills, Training, Recruiting, Management, Leadership, Coaching, Invoicing, Call Centers
Education
Panola College 2010 — 2011
Certificate, Administrative Assistant and Secretarial Science, General, 2.9
Panola College 2010 — 2011
Certifacte, General Office Occupations and Clerical Services, 2.9
Panola College 2003 — 2008
Associate of Arts and Sciences (A.A.S.), General Studies, 3.0
Conifer Health Solutions May 2014 - Present
Etech Global Services March 2014 - May 2014
Deep East Texas P-16 Generation Texas September 2012 - August 2013
Childtime in Lewisville December 2011 - December 2012
StoneGate Senior Living August 2008 - December 2012
Skills
Student Financial Aid, Childcare, Event Planning, Microsoft Excel, PowerPoint, Volunteering, Phone Etiquette, Event Management, American Sign Language, Outstanding..., Statistical Data..., Youth Mentoring, Critical Thinking, Fax, Copying, Calculations, Educational Leadership, Job Scanning, Prezi, Fashion Shows, Fashion, Stage Management, Volunteer Training, Experience Working with..., Computers, Internet, Green Screen Keying, Keying, JD Edwards, FedEx, Auditing, Insurance, Social Security, Curriculum Development, Corporate Communications, Communication Skills, Coordinating Activities, Student Activities, Extracurricular..., Orchestral Music, Arrangements, Children, Interpersonal..., Higher Education, Oracle, V Lookups, Teamwork, Customer Service, Public Speaking, Microsoft Word
Education
Lewisville 2005 — 2009
High School Diploma, 9th-12th
North Central Texas College 2010 — 2010
6 course hours
Stephen F. Austin State University 2009 — 2013
Bachelor of Arts (B.A.), Psychology
Southern Methodist University 2014 — 2017
Master's degree, Counseling, Graduate
Etech Global Services 2012 - Present
BNY Mellon April 2010 - August 2012
Bank of America August 2006 - March 2010
Skills
Mortgage Banking, Residential Mortgages, Mortgage Lending, Customer Service, Customer Satisfaction, Customer Oriented, Customer Engagement, Healthcare Management, Registration, Data Entry, Telephone Skills, PeopleSoft, Asset Management, Inventory Control, Communication Skills, Strategic Thinking, Foreclosures, Account Reconciliation, Employee Benefits, Microsoft Excel, Microsoft Office, Microsoft Word, Chat, Benefits Administration, Open Enrollment, FDCPA
Education
Richland College 2011 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Hillcrest High School 1995 — 1998
Diploma, Basic Skills and Developmental/Remedial Education
Etech Global Services January 2014 - Present
Etech Texas March 2012 - December 2013
Etech, Inc. September 2011 - March 2013
Etech, Inc. May 2010 - August 2011
Etech Texas October 2009 - May 2011
Clarion Hotel Cork September 2008 - October 2009
Skills
Management, Team Building, Call Center, BPO, Inbound Marketing, Customer Satisfaction, Team Management, CRM, Lead Management, Vendor Management, Customer Service, Sales, Customer Retention, Lead Generation, Leadership, Call Centers, Training, Team Leadership
Education
Sul Ross State University 2003 — 2007
B.A. of Arts, Communications
Nacogdoches High Scool 1996 — 1999
Etech Global Services October 2014 - Present
Skills
Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, Public Speaking, Research, Leadership, Management, Project Management
Education
Central Piedmont Community College 2012 — 2013
MHMR of Tarrant County November 2014 - Present
Shekinah Radiance Academy August 2014 - November 2014
Etech Global Services June 2013 - August 2014
GETCAP Head Start August 2011 - May 2013
Skills
Community Outreach, Research, Fundraising, Public Speaking, Customer Service, Event Planning, Microsoft Excel, Microsoft Word, Nonprofits
Education
Stephen F. Austin State University 2008 — 2013
Bachelor of Science (BS), Child and Family Develpment
City Church Lufkin December 2013 - Present
Nacogdoches Independent School District August 2012 - July 2014
Etech Global Services 2012 - 2012
Immanuel Baptist Church 2010 - 2012
Cypress Valley Bible Church 2008 - 2010
Skills
Church Events, Customer Service, Social Media, Leadership, Bible, Press Releases, Management, PowerPoint, Adobe Creative Suite, Photoshop, InDesign, Graphic Design, Public Speaking, Computer Hardware, Mac OS, Guitar, Singing, Music, Band, Bands, Microsoft Office
Education
East Texas Baptist University 2007 — 2011
Bachelor of Arts (BA), Mass Communication
Angelina College 2006 — 2007
Etech Global Services October 2013 - Present
Carter Bloodcare September 2011 - May 2013
Star Telegram September 2010 - February 2011
Skills
Nonprofits, Training, Event Planning, Recruiting, Employee Training, Leadership, Event Management, Team Building, Marketing Communications, Customer Service, Marketing, Teamwork, Microsoft Word, Microsoft Excel, PowerPoint, Call Centers, Cold Calling, Data Entry, Sales
Education
Arlington Career Institute 2008 — 2009
Paralegal
North Crowley High School 2005 — 2008
High School/Secondary Diplomas and Certificates
Insubuy, Inc February 2014 - Present
Etech Global Services July 2013 - February 2014
Johnson Neuropsychology October 2010 - July 2011
ETMC First Physicians Clinic June 2007 - August 2009
Skills
Outlook, Customer Service, Data Entry, Office Management, PowerPoint, Microsoft Word, Microsoft Office, Microsoft Excel, QuickBooks, Administrative..., Office Administration, Accounts Payable
Education
University of North Texas 2009 — 2011
Bachelor of Applied Arts and Science, Education
Navarro College 2005 — 2009
Associate of Arts (A.A.), Education
CIBC June 2012 - August 2012
Etech Global Services June 2008 - March 2009
Skills
Sales, Marketing, Public Relations, Finance, Banking, Marketing Communications, New Business Development, Account Management, Negotiation
Education
Sheridan College 2010 — 2012
Bachelor of Business Administration (B.B.A.), International Business/Trade/Commerce
The Maharaja Sayajirao University of Baroda 2007 — 2010
Bachelor of Commerce (B.Com.), Accounting and Finance
sabari vidhyalaya
sabari vidhyalaya
Mesquite Baseball Inc September 2010 - Present
Etech Global Services July 2014 - August 2015
Stephen F. Austin State University August 2013 - December 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, C++, English, Java, HTML, C
Education
Stephen F. Austin State University 2011 — 2015
Bachelor of Business Administration (BBA), Marketing
Etech Global Services May 2011 - Present
Skills
Customer Satisfaction, Call Centers
Education
Texas State University 2008 — 2011
Bachelor of Business Administration (BBA), Business Administration and Management, General
BNY Mellon January 2014 - Present
Wells Fargo September 2012 - January 2014
First National Bank Texas November 2011 - September 2012
IQ Tech Pros June 2011 - November 2011
Mattress Firm June 2010 - June 2011
Etech Global Services October 2007 - April 2010
Etech Global Services March 2008 - October 2008
Stephen F. Austin State University August 2006 - May 2007
Skills
Negotiation, Management, Marketing, Inventory Management, Budgets, Accounting, Finance Consulting, SQL, Project Management, Recruiting, Training, Leadership, Time Management, Sales, Customer Service, Microsoft Office, Microsoft Excel, Team Building, Public Speaking
Education
Stephen F. State University 2007 — 2009
Master of Business Administration (MBA), Business Administration and Management, General
Prairie View A&M University 2002 — 2006
Bachelor of Science (BS), Finance, General
Collabera September 2014 - Present
Etech Global Services May 2013 - August 2014
Serco (previously IGS) July 2010 - August 2012
Skills
Recruiting, Technical Recruiting, Talent Acquisition, Screening, Internet Recruiting, Sourcing, Contract Recruitment, Benefits Negotiation, Screening Resumes, Applicant Tracking..., IT Recruitment
Education
Sikkim Manipal University - Distance Education 2012 — 2015
Bachelor's Degree, Retail Management
Encompass Home Health January 2015 - Present
Encompass Home Health February 2010 - Present
Bethany HomeHealth Services November 2008 - February 2010
Hill Country Home Health May 2007 - December 2007
Etech Global Services February 2006 - May 2007
Nacogdoches Medical Center January 2000 - February 2006
Woodland Heights Medical Ctr January 1998 - January 2000
Skills
Home Care, Healthcare, Nursing, Elder Care, HIPAA, Wound Care, Patient Advocacy, Healthcare Management, Physician Relations, Hospitals, Medicare, Patient Safety, Disease Management, Quality Improvement, Team Building
Education
Stephen F. Austin State University
BSN, Registered Nursing/Registered Nurse
Texas State University 1993 — 1995
Medical Center of Plano May 2015 - Present
Etech Global Services 2014 - 2015
United Surgical Partners Inc 2008 - 2014
Baylor Medical Center Irving April 2004 - June 2006
Wesley Medical Center September 2001 - October 2003
Skills
Training, Leadership, Healthcare, Team Building, Hospitals, Process Improvement, Healthcare Management, HIPAA, Project Planning, Management, Contract Negotiation, Human Resources, Policy, Negotiation, Budgets, Build Strong..., Conflict Resolution, Multi Tasking, Exceptional verbal, Action Oriented, Learning Quickly, Team Leadership, Time Management, Start-ups, Employee Relations, Leadership Development, Operations Management, Analysis, JCAHO, Supervisory Skills, Kronos ADP, Recruitment/Staffing/Int..., Policies and Procedures, Payroll, MS Office, Records Management, New Employee..., Performance Management, Customer Service
Education
Columbia Southern University 2014 — 2016
Human Resources Management
North Lake College 2012 — 2014
Completed Pre-requisites
Epic June 2015 - August 2015
Etech Global Services June 2014 - August 2014
FitzMark, Inc. June 2013 - August 2013
Skills
JavaScript, HTML, CSS, SQL, Java, Redis, Node.js, C++, Python, PHP, C, Linux, Software Development, Git, Relational Databases, MySQL, Neo4j, Github, Adobe Creative Suite, OOP, Windows, Photoshop, Windev, Scheme, Microsoft Office, Programming
Education
Rose-Hulman Institute of Technology 2012 — 2016
Bachelor of Science (BS), Computer Science and Software Engineering Double Major
Texans for Greg Abbott May 2014 - Present
East Texas Pool Pro's 2006 - Present
Merchants Security Services 2013 - 2014
Z&G Investments March 2010 - February 2012
Etech Global Services January 2008 - March 2010
Skills
Microsoft Office, Construction, Teamwork, PowerPoint, Microsoft Word, Microsoft Excel, Customer Service, Engineering, AutoCAD, Process Scheduler, Photoshop, People Skills, Marketing Communications, Communication, Corporate Communications, Strategic Communications, Public Speaking, Public Relations, Public Policy, Policy Analysis, Politics, Leadership, Team Leadership, Strategic Leadership, Hardwork, Personnel Management, Friendly Personality, Interpersonal..., Crisis Communications, Crisis Management, Crisis Intervention, Creative Writing, Writing, Resolutions, Political Campaigns
Education
Stephen F. Austin State University 2009 — 2013
Organizational Communication, Communication and Media Studies
Angelina College 2008 — 2009
Duel Credit
Etech Global Services InternshipUniversal Network SystemsJune 2010 - July 2010
Lee's Sandwich July 2008 - August 2008
Skills
Java, JavaScript, HTML, VBScript, SharePoint 2013, Oracle SQL Database, Windows Azure Platform, Microsoft Office
Education
University of Houston, C.T. Bauer College of Business 2010 — 2013
Bachelor of Business Administration (BBA), Management Information Systems, Major GPA: 3.44; Cumulative GPA: 3.0
The University of Texas at Arlington 2008 — 2010
General Studies, Cumulative GPA: 3.6
Etech Global Services June 2005 - Present
Skills
Call Centers, BPO, Six Sigma, Client Relations Skills, Quality Assurance, Strengthening Client..., Operations Management, Account Management, Master Scheduling, Team Leadership, Team Building, Coaching, Team Management, Long-term Customer..., Customer Satisfaction, Customer Service, Teamwork, Conducting Interviews, Manage Client..., Escalation Resolution, sales, Sales Operations, Inbound Lead Generation, Quality Auditing, Microsoft Excel, Quality Management, Microsoft Word, PowerPoint, Microsoft Office
Education
Angelina College 2007 — 2009
Accounting and Business/Management
Etech Global Services June 2015 - Present
Insight Global March 2015 - June 2015
Merit Medical Systems, Inc. March 2014 - March 2015
Hewlett-Packard November 2013 - February 2014
Volt Technical Resources April 2012 - November 2013
iSolutions Inc. December 2011 - April 2012
Houston Community College May 2011 - April 2012
The Petco December 2008 - January 2010
Skills
Troubleshooting, HP, Active Directory, Data Center, Windows Server, IT Service Management, Testing, Switches, Incident Management, Vendor Management, Servers, Project Management, VMware, Process Improvement, ITIL, Service Management, Service Delivery, Technical Support, Hardware, Networking, Telecommunications, Help Desk Support, Network Installation, Android, Hardware Support, Hardware Installation, C# 4.0, iPhone Support, Business Analysis, Virtualization, Microsoft Exchange, AutoIt, Windows XP, Windows 7, Windows 8, Scripting, Mobile Devices, Project Planning, Migration Projects, Management
Education
Houston Community College 2011 — 2015
Associate’s Degree, Applications Development with C#, 3.9 GPA
Texas State Technical College Waco 1998 — 1999
Associate of Arts and Sciences (A.A.S.), Computer Network Systems Administration, 3.6 GPA
Etech Global Services July 2012 - Present
Skills
Recruiting, Performance Management, Talent Acquisition, Human Resources, Training, Call Centers, Employee Engagement, Employee Relations, Employee Training
Education
East Texas Baptist University 2003 — 2006
Bachelor of Arts (BA), Mass Communication/Media Studies
Etech Global Services September 2013 - Present
HEB August 2012 - Present
Anthropologie May 2012 - June 2013
Nordstrom February 2011 - March 2012
Nordstrom August 2010 - February 2011
Skills
Visual Merchandising, Sales, Customer Service, Administrative Work, Scheduling Management
Education
The University of Texas at San Antonio 2004 — 2007
Bachelor of Arts (B.A.), Speech Communication
Blinn College 2003 — 2004
Etech Global Services August 2015 - Present
Etech, Inc. August 2008 - Present
Etech Global Services December 2014 - August 2015
Ft Carson CL February 2002 - September 2006
Sunbeam Outdoor Products November 1996 - June 2001
Skills
Call Center, Sales, Customer Satisfaction, Customer Service, Sales Management, Account Management, Team Building, Customer Retention, Sales Operations, New Business Development, Telemarketing, Team Management, Coaching, Call Centers, Direct Sales, Customer Experience, Cold Calling, Vendor Management, CRM, Training, Operations Management, Budgets, Time Management, Leadership, Team Leadership
Education
Stephen F. Austin State University
Secure Health Group October 2011 - Present
Etech Global Services October 2014 - June 2015
Telvista April 2013 - September 2013
Six Flags January 2012 - December 2012
Secure Health Group October 2011 - December 2011
Sonic Drive-In June 2008 - August 2008
Sonic Drive In June 2008 - August 2008
Education
Mountain View College 2012 — 2013
Justin F. Kimball 2006 — 2010
Justin F Kimball H.S
Mountain View College
Business Management
Texas Woman's University
Music
Jack in the Box March 2013 - Present
Steak n Shake July 2011 - August 2013
Etech Global Services November 2012 - February 2013
Skills
Public Speaking, Windows, Team Leadership, Leadership, Social Networking, Customer Service, Social Media, Microsoft Word, Microsoft Excel, PowerPoint, Spanish, Food & Beverage, Typing, Theatre, YouTube, Reading, Mathematics, Collaborative Problem...
Education
Stephen F. Austin State University 2010 — 2014
Bachelor of Business Administration (BBA), International Business
Nielsen July 2015 - Present
Vinemont church of Christ April 2015 - Present
Self Employed March 2012 - Present
Domino's Pizza October 2014 - February 2015
REHAU North America July 2012 - June 2014
Jim Blankenship Construction May 2012 - July 2012
Verizon Wireless June 2008 - May 2012
Etech Global Services October 2006 - May 2008
Etech Global Services March 2005 - October 2006
Etech Global Services August 2004 - March 2005
Skills
Sales, Leadership, Coordinate production..., Coordinate Meetings, Coordinate Events, Communication Skills, Sales Presentations, Training, Sales Rep Training, Ability to handle high..., Coordination, Organization, Windows, Event Planning, Communication, Internal Communications, Presentations, Presenter, Presentation Development, Entertainment, Singing, Musicians, Music, Building Relationships, Disney, Disney Vacations, Sales Operations, Sales Process, Call Centers, Management, Operations Management, Employee Training, Trainers, Spreadsheets, Logistics, Logistic Support, SAP, Telecommunications, Telecommunication..., Budgets, Production Planning, DJ, Public Speaking, Preaching, Retail Sales, Retail Sales Experience, Retail Category..., Coordinators, Production Coordination, Packaging
Education
University of Alabama in Huntsville 2000 — 2002
Bachelor of Science of Businesses Administration, Marketing
Auburn University 1996 — 1997
Bachelor of Business Administration (B.B.A.), Communication, General
Lee TranServices, Inc. Client Services RepresentativeLee Transervices, Inc.August 2012 - Present
Etech Global Services October 2011 - August 2012
Express Personnel/Vertis April 2011 - August 2011
EXCEL FINANCE May 2010 - January 2011
Toledo Finance February 2010 - May 2010
American General Auto Finance May 2007 - February 2010
Landsafe Credit/Countrywide Home Loans April 2004 - April 2007
Experian April 2003 - January 2004
EMI Christian Music Group July 1997 - December 2002
Skills
Credit, Customer Service, Financial Services, Inventory Management, Collections, Procurement, Team Leadership, Purchasing, Relationship Building, Microsoft Excel, Microsoft Word, Vendor Relations, Vehicle Title Transfer..., Employment Verifications, Client Billing, Project Coordination, Research, Management
Education
Art Institute of Dallas 1992 — 1993
Associate's Degree, Music and Video Business
Angelina Junior College 1985 — 1987
Associate's Degree
Etech Global Services April 2013 - September 2013
QBE Insurance May 2004 - August 2012
General Casualty September 2001 - October 2003
Capri Steakhouse June 2000 - September 2001
Movie Magic August 1999 - August 2000
Beaver Dam Community Hospital April 1999 - August 1999
Skills
Microsoft Office, OS/390, IBM AS/400, Xerox Printers, ATL, Mercury, JES2, COBOL, Veritas
Education
Madison Area Technical College 2000 — 2002
Associate's degree, Computer Operations
Connextions September 2013 - Present
Etech Global Services August 2012 - September 2013
Whole Foods Market February 2012 - July 2012
Whole Foods Market August 2011 - February 2012
US Census Bureau March 2010 - August 2010
FedEx Office June 2008 - November 2009
FedEx Office October 2006 - June 2008
FedEx Office November 2003 - October 2006
FedEx Office October 2000 - November 2003
FedEx Office June 1999 - October 2000
Skills
Inventory Management, Customer Satisfaction, Management, Training, Recruiting, Project Management, Leadership, Quality Assurance, Process Improvement, Customer Service, Compliance, Sales, Life Insurance, Health Insurance, Auditing, New Store Openings, New Store Set Up, Government Contract, GSA Contracting, RFP, RFQ, Graphic Design, Flexibility, Reliability, Time & Attendance, Communication Skills, Coaching, Time Management
Education
University of Phoenix
B.S. Business with Concentration in Project Management, Project Management Certification
University of Massachusetts at Lowell
Bachelor of Science, Computer Science
Etech Global Services January 2011 - Present
Etech 2003 - Present
The Berry Company 2000 - 2003
Dun & Bradstreet 1984 - 2000
Skills
BPO, Operations Management, Team Building, Outsourcing, Strategic Planning, Process Improvement, New Business Development, Customer Satisfaction, Servant Leadership, Client Relations Skills, Leadership Development, Management, Leadership, Employee Relations, Coaching, Team Management, Management Consulting, Strategy, Sales, Business Strategy, Training, Human Resources, Budgets, Program Management, Business Process, Recruiting, Vendor Management, Business Development, Team Leadership, Cross-functional Team..., Start-ups, Performance Management, Sales Management, CRM, P&L Management, Risk Management, Marketing, Customer Experience, Customer Retention, Contact Centers, Executive Management, Lead Generation, Account Management, Strategic Partnerships, Business Process..., Sales Operations, Business Planning, Workforce Management, Telemarketing, Telecommunications
Education
Cornell University 2011 — 2012
Master Certificate, Executive Leadership
Dickinson College 1980 — 1984
BA, Economics
United States Army Reserve April 2011 - Present
Cotton Patch Cafe May 2013 - April 2015
Etech Global Services August 2011 - November 2011
Chuy's Restaurants May 2010 - August 2011
Skills
Microsoft Office, Leadership, Management, Training, Strategic Planning, Team Building, Public Speaking, Team Leadership, Operations Management, Customer Service
Education
Stephen F. Austin State University 2009 — 2014
Bachelors of Arts, Criminal Justice/Law Enforcement
Stephen F. Austin State University 2009 — 2014
Bachelor's degree, Criminal Justice/Law Enforcement Administration
UnitedHealth Group October 2014 - Present
Pacific Crest Insurance (The Sawyer Agency) May 2014 - Present
Connextions October 2013 - May 2014
Etech Global Services July 2013 - October 2013
Hilton Worldwide June 2011 - March 2013
Aflac March 2011 - June 2011
Freeman Auto Group April 2010 - June 2011
History Maker Homes 2006 - 2007
Skills
Consultative Sales..., Insurance, Medicare, Sales, Selling, Customer Service, Customer Retention, Cold Calling, Health Care Reform, Building Relationships, Direct Sales, Sales Presentations, Sales Process, Strategic Planning
Education
Dallas Christian College 2001 — 2003
Bachelor of Science (B.S.), Christian Studies and Leadership
Tyndale Theological Seminary 1998 — 2000
Roosevelt High School
Etech Global Services March 2014 - Present
HealthTrust Software May 2013 - March 2014
Walsh Timber Company LLC February 2013 - May 2013
AARC August 2009 - May 2010
Sylvan Learning Center October 2007 - December 2007
Walsh Timber Company October 2006 - May 2007
Skills
Programming, JavaScript, Artificial Intelligence, Java, MySQL, Web Development, Data Mining, Machine Learning, HTML, Software Engineering, CSS, C++, PHP, Algorithms, Software Design, SQL, Tutoring, Eclipse, Databases, Linux, AJAX, Bash, NetBeans, Photoshop, Languages, Qualitative Research, Computational..., Machine Translation, Prolog, Ontologies, Semantic Web, Semantic Technologies, Protege, R, Node.js
Education
University of Southampton 2011 — 2012
Master of Science, Artificial Intelligence
Stephen F. Austin State University 2006 — 2011
Bachelor of Science, Computer Science, 3.8
Etech Texas May 2013 - Present
Etech Global Services 2012 - 2015
Etech Global Services 2012 - 2015
Etech February 2012 - May 2013
Texas State University August 2008 - December 2011
US Army March 1977 - June 2008
Skills
Operations Management, Sales Management, Career Counseling, Military, Team Building, Leadership, Leadership Development, Team Leadership, Customer Service, Training, Public Speaking, Process Improvement, Microsoft Office, Inventory Management, Time Management, Program Management, Management, Project Planning, Analysis, Strategic Planning, PowerPoint, Staff Development, Logistics, Sales, Marketing, Coaching, Employee Relations, Recruiting
Education
Texas State University-San Marcos 2008 — 2011
BBA, Management
Howard Jr. College 1995 — 1997
Associate of Arts, Psychology
Grand Tax Services January 2015 - Present
Etech Global Services January 2015 - Present
Skills
Leadership, Training, Public Speaking, Social Media, Tax Preparation, Tax Returns, Income Tax, Fitness Training, Creative Writing, Credit Scoring, Credit Management, credit restoration, Speech Writing, Writing, Social Media Marketing, Event Management, Small Business, Marketing Strategy
Education
Paul Quinn College 2005 — 2007
Criminal justice
Southern University at New Orleans 2005 — 2005
NBCUniversal, Inc. March 2015 - Present
Etech Global Services April 2014 - February 2015
Etech Global Services April 2011 - March 2014
Etech Global Services April 2010 - March 2011
Etech Global Services October 2008 - March 2010
Etech Global Services April 2007 - March 2008
Etech Global Services October 2006 - October 2007
Skills
ASP.NET, Microsoft SQL Server, C#, .NET, SQL, ADO.NET, AJAX, XML, JavaScript, Software Development, Team Management, WCF, VB.NET, Scrum, CRM, COM+, ASP, Business Analysis, Team Leadership, VSS, Project Management, Vendor Management, Team Building, Risk Management, LINQ, PMP, Conflict Management, Time Management, People Skills, MS Project, Management Of..., Project Planning, Cross-functional Team..., Project Cost, User Acceptance Testing, Agile Project Management, Cost Management, Pre-sales, Business Intelligence, SOA, SaaS, Quality Management, Big Data, Six Sigma, Project Portfolio..., Hadoop, ROI Optimization, Technology Integration, Amazon Web Services..., Cloud Applications
Education
Symbiosis institute of Management Studies 2008 — 2010
Post Graduate Diploma in Business Administratio, Customer Relationship Management
VVP Engineer Colleage 2002 — 2006
Bachelor Of Engineering (Information Technology ), Computer, Software
DCC 2000 — 2002
12, Science
PSSV
Hobby Lobby September 2015 - Present
The Fresh Market June 2015 - September 2015
Conn's HomePlus March 2015 - May 2015
Conn's September 2011 - March 2015
Lumber One April 2009 - April 2010
Etech Global Services February 2004 - September 2006
Skills
Retail, Merchandising, Store Management, Visual Merchandising, Loss Prevention, Sales, Inventory Management, Customer Service, Customer Satisfaction, Inventory Control, Sales Management, Profit, Retail Sales, Team Building, Microsoft Office
Education
Stephen F. Austin State University 2007 — 2010
Bachelor of Science (BS), Zoology/Animal Biology
Phillips Community College of the University of Arkansas 2006 — 2007
Biology, General
Etech Global Services July 2015 - Present
Education
Jacksonville University 1982 — 1986
Bachelor of Science
Universidad del Sagrado Corazón, SANTURCE, PR 1980 — 1982
Associate's degree
New Mexico State University
Master's degree
Intelliswift Software, Inc. July 2015 - Present
Collabera January 2015 - June 2015
Collabera November 2013 - December 2014
Etech Global Services January 2012 - February 2013
TransForm Solution Pvt Ltd February 2010 - January 2012
Airtel January 2006 - August 2006
Pizza Hut January 2003 - December 2005
Skills
C/C++, SQL, HTML, PHP, MySQL, Programming, Web Applications, C, HTML 5, Microsoft SQL Server, Windows, Databases, ASP, Microsoft Office, Agile Methodologies, Mobile Applications, SEO, jQuery, Struts, E-commerce, Web Services, Web Development, CSS, Project Management, Swing, JavaScript, XML, Java, AJAX, C, C#, Management, SDLC, Business Analysis, Software Development, Sourcing, Oracle, C++, ASP.NET, JSP, Servlets, Recruiting, VB.NET, Troubleshooting, Training, BPO, Core Java, Java Enterprise Edition, .NET, Hibernate
Education
Birla Sagar Higher Secondary School
Higher Secondary, Science, First
Birla Sagar Higher Secondary School
Senior Secondary, Science, Distinction
South Gujarat University
Engineer's Degree, Computer Engineering
Lauren Macharoni Photography September 2011 - Present
Cigna August 2014 - Present
First Baptist Church September 2013 - August 2014
Stephen F. Austin State University January 2012 - May 2013
Etech Global Services June 2011 - August 2011
Skills
Digital Photography, Printmaking, Photography, Studio Lighting, Fine Art, Art, Image Editing, Relief Printmaking, Fine Art Photography, Photoshop, Social Media, Lightroom, Mac, Darkroom, Screen Printing, Microsoft Office, Microsoft Word, Customer Service, Microsoft Excel
Education
Stephen F. Austin State University 2009 — 2013
Bachelor of Fine Arts (BFA), Photography
Kemper May 2015 - Present
Etech Global Services March 2014 - April 2015
Skills
Leadership Development..., Marketing Communications, Data Analysis, Microsoft Office, Sales, Customer Service, Team Building
Education
Stephen F. Austin State University 2013 — 2014
Information Technology
Etech Global Services September 2015 - Present
Etech Global Services January 2015 - September 2015
Timberline Church May 2013 - December 2014
American Family Benefits Association December 2012 - May 2013
Comfort Suites December 2011 - December 2012
bowling.com June 2010 - May 2011
Skills
Customer Service, Microsoft Office, Customer Satisfaction, Event Planning, Microsoft Excel, Outlook, Social Media, PowerPoint, Time Management, Microsoft Word, Social Networking
Education
Stephen F. Austin State University 2007 — 2010
Bachelor's Degree, Major-Interpersonal Communication Minor- Kinesiology
University of Tulsa 2006 — 2007
Communication, General
New York University IT June 2015 - Present
New York University IT September 2013 - May 2015
NS Designers September 2009 - March 2015
Etech Global Services June 2009 - July 2009
Hrut Infotech May 2009 - May 2009
Lakhotia Computer Centre(LCC) April 2007 - June 2007
Skills
Entrepreneurship, Project Management, Product Management, Project Planning, Business Development, Creative Problem Solving, Rapid Prototyping, Web Design, SEO, HTML, Competitive Analysis, Strategic Planning, Market Research, User Experience Design, Graphic Design, E-commerce, PHP, Website Development, WordPress, Web Development, MySQL, Joomla, C++, Google Analytics, Android, SEM, Google Adwords, Google Webmaster Tools, HTML 5, Search Advertising, HTML + CSS, Educational Seminars, Seminar Presentations, CMS, Social Media Marketing, Training Seminars, Software Development, Healthcare Information..., Creative Solutions, Java, C, Microsoft Office, HTML5
Education
New York University 2013 — 2015
Master of Science (MS), Computer Science, 3.5
Gujarat Technological University 2009 — 2013
Bachelor of Engineering (BE), Computer Engineering
Core Details - New Digital Workshop May 2015 - Present
Fort Bend County Clerk's Office April 2014 - March 2015
ABC Animal & Bird Clinic May 2013 - July 2013
Vector Marketing June 2012 - April 2013
Etech Global Services October 2010 - April 2011
Clear Channel Outdoor January 2010 - March 2010
Cynacon/Ocusoft, Inc August 2005 - July 2008
Skills
InDesign, Layout, Typography, Logo Design, Graphics, Illustrator, Graphic Design, Posters, Advertising, Newsletters, Photoshop, Photography, Filing, Sales, Sales Management, Marketing, Business Cards, Mac, Adobe Creative Suite, Branding
Education
Art Institute of Houston 2008 — 2010
Associate of Arts and Sciences (AAS), Graphic Design
Wharton County Junior College 2000 — 2004
General Studies
Terry high school
Texas Department of State Health Services June 2015 - Present
Tyler Junior College September 2014 - June 2015
Tyler Junior College September 2013 - September 2014
Tyler Junior College March 2013 - August 2013
Etech Global Services June 2012 - March 2013
Etech Global Services June 2010 - June 2012
Skills
Technical Support, Software Installation, Help Desk Support, DHCP, Windows 7, Microsoft Exchange, Computer Hardware, Active Directory, Computer Repair, Windows XP, System Administration, Network Administration, Troubleshooting, Networking, Wireless Networking, Customer Service, Windows Server, Servers, Windows, XP, DNS, Blackberry, CompTIA A+ Certification, Information Technology, Custom Facebook Pages, VMware, Windows & Mac operating..., VDI, AppSense, Windows 8/8.1
Education
Tyler Junior College 2008 — 2012
Associate of Science (A.S.), System Administration/Administrator, Magna Cum Laude
Tyler Junior College 2008 — 2012
Certificate of Proficiency, Desktop Support Technician, Magna Cum Laude
Etech Global Services/Etech Palm Beach Center 2008 - May 2015
Etech Global Services September 2006 - October 2008
Skills
Recruiting, Coaching, Team Management, Call Centers, Management, Payroll, Employee Relations, Performance Management, Training, Employee Benefits, Leadership, Human Resources, Employee Engagement, New Hire Orientations, Talent Acquisition, Program Management, Employee Training, Personnel Management
Education
Texas Tech University 1983 — 1988
Bachelor of Arts (BA), Public Relations, Advertising, and Applied Communication
McMurry University 1982 — 1983
Etech Global Services June 2015 - Present
Barnes & Noble July 2012 - November 2013
Education
Stephen F. Austin State University 2015 — 2016
Business/Commerce, General
Stephen F. Austin State University 2012 — 2016
General Business/Food Nutrition, Business/Commerce, General
Suitsupply July 2015 - Present
Farmers Insurance October 2014 - July 2015
Dallas Texas Consultants January 2014 - September 2014
Etech Global Services August 2013 - December 2013
Etech, Inc. April 2009 - August 2013
McDonald's July 2007 - May 2009
Skills
Sales, Customer Satisfaction, Call Centers, Time Management, Customer Service, Sales Operations, Sales Management, Account Management, Telemarketing, Customer Retention, Teamwork, Customer Experience, Direct Sales, Microsoft Office, Management, Sales Process, Team Leadership, Clerical Skills, Call Center, Filing, Macintosh Applications, Macintosh, OS X, Mac OS X, iWork, Marketing, Leadership, Training
Education
Stephen F. Austin State University 2008 — 2013
Bachelor's degree, Marketing
Cushing High School 2004 — 2008
Collabera TACT November 2014 - Present
Collabera December 2013 - October 2014
Etech Global Services February 2013 - November 2013
Etech Global Services August 2011 - January 2013
Etech Global Services March 2010 - August 2011
Etech Global Services June 2008 - March 2010
Skills
Marketing, IT Operations, IT Recruitment, Performance Analysis, Team Management, Troubleshooting, Management, Outsourcing, Recruiting, Team Leadership, Analysis, Time Management, BPO
Education
The Maharaja Sayajirao University of Baroda
Bachelor of Commerce (B.Com.)
C.J. Baxter Group, LLC August 2003 - Present
Etech Global Services February 2011 - April 2013
Mason Construction Ltd May 2007 - February 2011
Keep Nacogdoches Beautiful June 2005 - May 2007
Stephen F. Austin State University August 2002 - August 2003
Stephen F. Austin State University August 1996 - August 2002
Stephen F. Austin State University April 1994 - August 1996
Texas House of Representatives November 1992 - April 1994
Hancock Advertising May 1992 - November 1992
Skills
Desktop Publishing, Public Speaking, Training & Development, Leadership Development, Customer Relations, Team Management, Supervisory Skills, Non-profits, Employee Training, Strategic Planning, Customer Service, Coaching, Team Building, Training, Customer Service..., Public Relations, Staff Development, Marketing, Budgets, Leadership, Program Management, Mentoring, Project Planning, Microsoft Office, Organizational..., Team Leadership, Advertising, Analysis, Management, Recruiting, Event Planning, Human Resources, Teaching, Process Improvement, Research, Nonprofits, Event Management, Training Delivery, Social Media, Project Management, PowerPoint, Employee Relations, Employee Engagement, Change Management, Fundraising, Performance Management, Call Centers, Social Networking, Customer Satisfaction, Teamwork
Education
Stephen F. Austin State University 1989 — 1993
B.A., Journalism
Stephen F. Austin State University 1989 — 1992
BA, Communication (Journalism)
Lamar State College - Orange 1986 — 1989
AA, Communication
Orangefield High School 1982 — 1986
High School Diploma, General - High School
Etech Global Services 2012 - 2012
Skills
Public Speaking, Team Organisation, Communication, Time Management, Client Rapport, Quick Grasping, Microsoft Office, Creative Solutions
Education
Angelina College 2013 — 2015
Computer Science, 3.0
Lufkin High School 2008 — 2012
High School Diploma
Ambassador Solutions June 2015 - Present
Rishabh Software April 2012 - June 2015
Rishabh Software June 2010 - April 2012
Crystal Parenterals Ltd. June 2009 - June 2010
Etech Global Services July 2007 - June 2009
Skills
Technical Recruiting, Technical Screening, Sourcing, Talent Acquisition, Internet Recruiting, Lead Generation, LinkedIn Recruiting, Microsoft Office
Education
The Maharaja Sayajirao University of Baroda 2006 — 2010
Bachelor's degree, Commerce
Shreyas Vidhyalaya 2003 — 2005
High School, Commerce
Los Angeles Dream Center January 2014 - Present
Vivid Gamer May 2013 - January 2015
BagoGames October 2013 - October 2014
Leviathyn July 2013 - February 2014
Game X Change April 2013 - June 2013
TechZwn October 2012 - February 2013
GamerSyndrome September 2012 - December 2012
Schlotzsky's July 2012 - November 2012
Etech Global Services July 2010 - October 2010
Chick-fil-A July 2009 - June 2010
Skills
Fiction, Copy Editing, Proofreading, Creative Writing, Editing, Short Stories, AP Style, Freelance Writing
Education
Angelina College 2010 — 2012
A
Hudson High School 2008 — 2012
High School, A+
REO Asset Management March 2014 - Present
FosterQuan, LLP December 2013 - March 2014
SFASU TV Station August 2011 - May 2012
On-Air D.J. July 2011 - January 2012
Etech Global Services 2009 - 2012
Macy's May 2006 - January 2009
Skills
Final Cut Pro, Windows 7, Photoshop, Microsoft Office, Adobe Audition, Radio, Television, Advertising, Microsoft Excel, Blogging
Education
Stephen F. Austin State University 2006 — 2012
Bachelor of Arts (B.A.), Broadcast Journalism
Etech Global Services January 2015 - Present
Education
Stephen F. Austin State University 2015 — 2017
Master of Business Administration (M.B.A.)
Stephen F. Austin State University 1998 — 2003
Bachelor of Business Administration (BBA)
Liberty Mutual Insurance September 2014 - Present
JM Direct, INC September 2013 - June 2014
Etech Global Services October 2012 - September 2013
City of Garland July 2011 - August 2011
Skills
Customer Service, Microsoft Office, Public Speaking, Sales, Microsoft Excel, Training, Time Management, Marketing, PowerPoint, Government, Community Outreach, Social Networking, Management, Human Resources, Insurance, Policy, Event Planning, Social Media, Microsoft Word, Life Insurance, Property, Leadership, Team Building, Social Media Marketing, Customer Retention, Account Management, Property & Casualty..., Term Life Insurance, Product Knowledge, Market Knowledge
Education
Hampton University 2008 — 2012
Bachelor's degree, Business Administration and Management, General
Plano Senior HS
Plano Senior HS
Etech Global Services March 2014 - Present
The Apartment Movers 2013 - 2014
Etech Global Services August 2012 - February 2013
Avenue Stores, LLC 2009 - 2012
Hobby Lobby 2007 - 2008
Marshalls 2003 - 2006
Skills
Sales, Customer Service, Management, Leadership, Call Centers, Microsoft Office, Customer Satisfaction, Team Building, Team Leadership, Training, Operations Management, Coaching, Sales Operations, Cold Calling, PowerPoint, Quality Assurance, Employee Training, Vendor Management, BPO, Microsoft Excel, Microsoft Word, Merhandising, QuickBooks, Time Management, Team Management
Education
Baylor University 2000 — 2002
Cedar Hill High School 1996 — 2000
High School
The University of Texas at Arlington
Rooms To Go February 2014 - May 2015
UTE Environmental Training Institute 2015 - 2015
UTE Environmental Training Institute 2015 - 2015
Etech Global Services December 2007 - October 2013
Sitel December 2006 - May 2007
Dairy Queen August 2005 - December 2006
Skills
Customer Service, Customer Satisfaction, Sales, Time Management, Management, Computer Proficiency, Microsoft Office, Data Entry, Data Analysis, Databases, Research, Market Research, Flyer Design, Flyers, Newsletters, Social Media, Social Media Marketing, Typing
Education
The University of Texas at Arlington 2014 — 2017
Accounting, 4.0
Panola college in carthage Texas 2004 — 2006
Associates of science, General Studies, 3.45
Carmike Cinemas, Carmike 6, May 2010 - Present
Etech Global Services May 2011 - January 2012
Plaza Cinema 3 October 2007 - May 2010
Skills
Marine Biology, Molecular & Cellular..., Customer Service, Research, Microscopes, DNA Extraction, RNA Isolation, RNA Biology
Education
Stephen F. Austin State University 2010 — 2015
Bachelor’s Degree, Cellular and Molecular Biology, Major GPA: 3.9 / Cumulative GPA: 3.5
West Rusk CISD 1996 — 2008
High School, General Studies
Etech Global Services June 2004 - Present
CheapCheapMeds April 2014 - Present
Karatbars International March 2014 - Present
Joy To Live April 2013 - Present
Skills
Internet Entrepreneur, Outstanding Personality,, Encourager, Great Motivator, Persistant, Giver, Health And Wellness, Nutrition, Great Personality, Personal Development, Wellness, Social Networking, Motivational Speaking, Online Marketing, Team Building, Coaching, Network Marketing, Training, Customer Service, Online Lead Generation, SEM
Education
Laney College 1973 — 1975
Marketing and Supervision
Mattress Firm Inc March 2014 - Present
Etech Global Services September 2013 - December 2013
Etech Global Services March 2011 - September 2013
Etech Global Services June 2013 - August 2013
Best Western Inn of Jasper September 2008 - December 2010
Williamson Eye Center July 2006 - September 2008
Skills
Outstanding time..., Organization Skills, Strongly self-motivated, Microsoft Office, News Writing, Great writing skills, Strategic Public..., Sales, Windows, Apple OS, Business Writing, Teamwork, PowerPoint, Management, Copy Editing, DSLR Photography, Photoshop, Leadership, Call Centers, Coaching, Customer Satisfaction, Employee Training, Advertising, Social Networking, Team Management, Team Leadership, Training, Time Management
Education
Southern New Hampshire University 2014 — 2016
Master's Degree, student, 1st year enrolled
Stephen F. Austin State University 2011 — 2014
Bachelor's Degree, Journalism/Public Relations Minor in Marketing, Graduate
Angelina College 2009 — 2011
EMC September 2013 - Present
Etech Global Services May 2013 - September 2013
Stephen F. Austin State University June 2012 - June 2013
M2W, Inc. June 2010 - May 2012
Skills
Microsoft Office, Windows, HTML, C++, Troubleshooting, Project Management, Operating Systems, Active Directory, Software Installation, Networking, Computer Hardware, Databases, SQL, Access, Windows 7, Microsoft Exchange, Microsoft Excel
Education
Stephen F. Austin State University 2008 — 2013
Bachelor of Business Administration (B.B.A.), General Business
Stephen F. Austin State University 2008 — 2013
Bachelor of Arts (BA), Information Technology
Etech Global Services October 2014 - Present
DTTS GPS SYSTEMS May 2013 - July 2014
DSS Research July 2013 - August 2013
NOVO 1 May 2012 - August 2012
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Call Centers, Windows 7, Human Resources, QuickBooks, Data Entry, Customer Service, Sales
Education
Stephen F. Austin State University 2010 — 2014
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
SPCA of Texas August 2014 - Present
Etech Global Services June 2014 - Present
Extend Health August 2013 - December 2013
One Technologies 2011 - 2013
City of Dallas November 2006 - February 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, WordPress, Blogger, Social Media, Writing, Customer Service, Administrative Work, Outlook, Event Planning, Coordinate Events, Result Oriented, Always Punctual, Lesson Planning, Social Media Marketing
Education
Cedar Valley College 2014 — 2017
Associate of Arts and Sciences (AAS), Distance Education Veterinary Technology Program (DEVTP)
Baylor University 2002 — 2004
Bachelor of Arts (B.A.), Communication and Media Studies
Blinn College 2000 — 2002
Associate of Arts (A.A.), Psychology
AAA Texas January 2015 - Present
AAA Texas June 2014 - January 2015
Check Into Cash April 2013 - June 2014
Etech Global Services February 2009 - December 2013
Stephen F. Austin State University September 2009 - January 2013
Acosta Sales and Marketing Texas April 2012 - December 2012
White Fence Industries August 2003 - October 2009
Skills
Great typist with 60+..., Exceptional computer..., Quality Assurance, Goal Oriented, Troubleshooting, 3+ years leadership..., 4+ years sales..., 4+ years customer..., Patient and diligent, Vast technical knowledge, Skilled multitasker, OS X, Sales Process, Consumer Electronics, Customer Satisfaction, Telecommunications, Customer Service, Management, Leadership, Sales, Training, Microsoft Office, Customer Experience, Sales Operations, Call Centers, Technical Support, Solution Selling, Coaching, Retail, Data Entry, CRM, Time Management, Customer Retention
Education
Western Governors University 2013 — 2014
Bachelor of Science (BS), Marketing/Marketing Management, General, Senior
Stephen F. Austin State University 2009 — 2012
Bachelor of Business Administration (B.B.A.), Marketing, Senior
Nacogdoches Memorial Health November 2014 - Present
Flourish April 2013 - Present
Etech Global Services November 2013 - March 2014
Stephen F. Austin State University December 2010 - September 2012
Stephen F. Austin State University January 2007 - December 2010
Hobby Lobby March 2004 - September 2006
Sears May 2003 - March 2004
Berry Direct (L M Berry Company) October 2000 - May 2003
Skills
Photography, lightroom, Studio Lighting, Filing, 10 Key, Microsoft Word, Microsoft Works, Microsoft Excel, Photoshop, Copying, Scanners, Fax, Phone Skills, Phone Etiquette, Sales, Inventory, Supply Ordering, Telephone Skills, InDesign, PowerPoint, Corel Painter, Corel Photopaint, Corel Draw, Sewing, Quicken, Oracle, Administrative..., Advertising, Office Administration, Front Office, Front-end, Managed Money, Retail Banking, Digital Media, Digital Photography, Organization, Office Equipment, telephony sales, Data Entry, Customer Service, Customer Support, Stocking, Outstanding time..., Meet Deadlines, Exceeding Expectations, Exceed Sales Goals, Exceeding Customer..., Account Management, Team-oriented, Higher Education
Education
Stephen F. Austin State University 2004 — 2010
Bachelor of Arts, Photography and Family/Consumer Sciences
north east texas community college 1998 — 1998
Bachelor of Arts (BA), Photography
IGATE February 2013 - Present
Rutgers Business School April 2014 - Present
Zensar Technologies, Inc. September 2004 - 2010
Etech Global Services February 2002 - August 2004
HCL Hewlett Packard 1994 - 2000
Fujitsu ICIM 1989 - 1992
Skills
BPO, Strategy, Outsourcing, Management Consulting, Business Development, Business Process, Offshoring, Business Transformation, Business Process..., Strategic Planning, Process Improvement, Selling, Vendor Management, Account Management, CRM, Team Management, IT Outsourcing, Business Intelligence, Program Management, Leadership, Global Delivery, Sales
Education
Aspen University 2009 — 2011
MBA, with specialization in Finance, 3.8 GPA
Gujarat University 1984 — 1987
Bachelor's degree, Electronics
Rangam Consultants Inc. July 2015 - Present
Collabera India January 2015 - May 2015
Motif, Inc. April 2013 - July 2014
Smartway pharmacuticals December 2010 - January 2013
Motif, Inc. January 2009 - July 2009
Etech Global Services June 2007 - December 2008
Skills
IT Recruitment, BPO, KPO, RPO, Client Relations, Customer Service, Customer Relations, Screening, Recruiting, Technical Recruiting, Job Descriptions
Education
Gujarat University 2004 — 2007
Bachelor of Commerce (B.Com.), Accounting and stats, 53%
Nelson higher Secondary School 2002 — 2004
12th Commerce, Accounting and Finance
Texas State Bank May 2015 - Present
Etech Global Services June 2014 - May 2015
Skills
Microsoft Office, Typing, Customer Service, Help Desk Support, Data Entry, Supervisory Skills, Microsoft Word, Time Management, Outlook, Computer Hardware, Network Administration, Windows XP, System Administration, Technical Support, Windows 7, Windows Server, Active Directory, Windows, Computer Repair, Hardware
Education
Angelina College 2010 — 2012
Associate of Arts and Sciences (AAS), CIS Programmer Analyst
Lunex Telecom, Inc. October 2014 - Present
Etech Global Services August 2013 - October 2014
Celanese August 2012 - October 2012
Kare Distribution January 2010 - September 2011
Tricom, S.A. August 2007 - August 2009
Verizon Dominicana March 2001 - January 2007
Skills
Carriers, Telecommunications, Marketing Strategy, Sales, Purchasing, Account Management, Product Management, Least Cost Routing, Customer Satisfaction, Negotiation, Budgets, Strategic Planning, Marketing, Project Planning, Business Analysis, International Sales
Education
Pontificia Universidad Católica Madre y Maestra
Bachelor, Marketing
Universidad Latina de Costa Rica
MBA, Business Administration
Etech Global Services 1999 - Present
MicrotechAmerica, Inc. 1994 - 1999
Skills
Vendor Management, Call Center, Team Leadership, Business Development, Team Management, Sales Management, Customer Satisfaction, CRM, Process Improvement, Customer Service, Windows, Data Analysis, BPO, Management, Sales, Lead Generation, Account Management, Cloud Computing, Outsourcing, Call Centers, Team Building, Strategic Planning, Operations Management, Leadership, SaaS, Telecommunications, New Business Development, Marketing
Education
Stephen F. Austin State University
Etech Global Services March 2014 - Present
LetsTalk.com September 2008 - February 2010
Skills
Strategic Partnerships, Mobile Devices, Product Management, Wireless, Telecommunications, Technical Support, Home health Care
Education
Huston-Tillotson University 2000 — 2004
Elementary Education and Teaching
James Madison High School 1996 — 2000
Diploma, Basics
Etech Global Services February 2015 - Present
HouseWorks January 2012 - Present
Skills
Art, Microsoft Word, Photoshop, Editing, Event Planning, Graphic Design, Illustrator, InDesign, Public Speaking, Social Media, PowerPoint, Web Design, Public Relations, Event Management, Creative Direction, Customer Service
Education
Grand Canyon University 2013 — 2015
Master of Education (MEd), Secondary Education and Teaching
Stephen F. Austin State University 2006 — 2010
Bachelor of Arts (B.A.), Communication and Media Studies
Etech Global Services May 2015 - Present
Etech Texas October 2012 - May 2015
Hallsville ISD 2004 - 2012
Commemorative Brands, Inc. 1995 - 2000
Commemorative Brands, Inc. 1992 - 1995
Skills
Public Speaking, Leadership Development, Employee Relations, Team Building, Performance Management, Recruiting, New Hire Orientations, Event Planning, Leadership, Organizational..., Policy, Personnel Management, Human Resources, Training, Interviews, Employee Training, Customer Service, Coaching, HR Policies, Employee Engagement, Time Management, Program Management, Staff Development, Management, Team Management
Education
Texas State University-San Marcos
B.S., Family & Consumer Science
Etech Global Services 2013 - 2014
Harbor Medical 2010 - 2013
Southminster CCRC Retirement Community April 2006 - 2010
Skills
Marketing Communications, Strategic Planning, Customer Service, Advertising, Social Media Marketing, Online Advertising, Direct Marketing, Email Marketing, Negotiation, Social Media, Market Research, Marketing Management, Marketing, Sales Management, Contract Negotiation, Team Leadership, Community Outreach, Public Speaking, Customer Retention, Customer Acquisition, Event Planning, Event Management, New Business Development
Education
Goldcoast Real Estate
Licensed Real Estate Agent
Goldcoast School
Licensed Health Life and Annuities Agent, 215 License, Health and Life Insurance
Penn State University
Springfield High, Springfield. Pa.
Etech Global Services July 2013 - Present
Stephen F. Austin State University May 2012 - May 2013
Stephen F. Austin State University January 2012 - May 2012
Stephen F. Austin State University August 2009 - May 2012
Skills
Editing, Curriculum Design, Publications, Teaching, Higher Education, Research, Technical Writing, Public Speaking, ArcGIS, Statistics, Grant Writing, PowerPoint, Adobe Creative Suite, Microsoft Office, GIS, Program Development, Non-profits, Fundraising, Data Analysis, Microsoft Excel, Editorial Process, Qualitative Research, Instructional Design, Staff Development, Adult Education, E-Learning, Training, Leadership
Education
Stephen F. Austin State University 2009 — 2012
Doctor of Education (Ed.D.), Education Administration, General
Nacogdoches High School, Tennessee T University, University of Houston Clear Lake, Stephen F. Austin
Educational, Instructional, and Curriculum Supervision
Vodafone September 2013 - September 2014
Etech Global Services August 2011 - August 2013
NOVA Instruments Pvt. Ltd. January 2011 - May 2011
Skills
C, Microsoft Office, C++, HTML, Matlab, Microsoft Excel, PowerPoint, Java, SQL, Research
Education
California State University-San Bernardino 2014 — 2016
Master of Science (M.S.), Computer Science
Gujarat University 2007 — 2011
Bachelor of Engineering (B.E.), Instrumentation & Control
Etech Global Services September 2013 - Present
St. Jude Medical August 2011 - October 2011
Education
Art Institute of Atlanta 1995 — 1998
Computer Animation
Core Occupational May 2014 - September 2014
Safeway 2012 - April 2014
Etech Global Services June 2011 - November 2011
Pirates Cove Carwash May 2008 - December 2009
Boy Scouts of America June 2004 - August 2007
Skills
Environmental Awareness, Technical Writing, Risk Assessment, ArcGIS, Occupational Health, Research, Statistics, Environmental Issues
Education
Stephen F. Austin State University 2010 — 2012
Master of Science, Environmental Science
Louisiana Tech University 2005 — 2009
Bachelor of Science, Environmental Science
Sunshine Land Design Inc, December 2014 - January 2015
The Assurance Group February 2014 - April 2014
Etech Global Services September 2013 - January 2014
Aflac (Concurrent with Primerica Financial Services, Inc., as noted below) July 2013 - September 2013
Primerica (Concurrent with Aflac, as noted above) July 2013 - September 2013
Northstar Mechanical Corp May 2012 - May 2013
Alpine Engineered Products (a division of Illinois Tool Works) June 2008 - August 2008
Perry Baromedical Corporation February 2008 - March 2008
Savannah Trims (part-time, concurrent with Nicon Contracting and Engineering) May 2007 - January 2008
Nicon Contracting and Engineering (part-time, concurrent with Savannah Trims) May 2007 - January 2008
Skills
Bilingual, Spanish, Engineering Design, PTC Pro/Engineer, AutoCAD, Matlab, Visual C++, Microsoft Excel, PowerPoint, Business Modeling, Research, Positive Team Player, Oral & Written..., Highly personable, Engineering, Analysis, Program Management, Sales, Leadership, Human Resources, Management, Training, Team Building, Strategic Planning, Customer Service, Microsoft Office, Project Management
Education
Florida Atlantic University 2009 — 2011
Master of Science (MS), Accounting
Florida Atlantic University 2002 — 2005
Bachelor of Science (BS), Mechanical Engineering
Pittsford Sutherland High School 1996 — 2000
Etech Global Services July 2014 - Present
Etech Global Services March 2014 - July 2014
Small Business Development Center August 2012 - December 2012
Blockbuster June 2008 - August 2011
Skills
Microsoft Excel, Analysis, Finance, Strategic Planning, Management, Operations Management, Financial Analysis, Training, Financial Statements, PowerPoint, Microsoft Word
Education
Sam Houston State University 2010 — 2013
Bachelor of Business Administration (B.B.A.), Banking, Corporate, Finance, and Securities Law
Suddenlink Communications June 2013 - June 2014
Heckmann Water Resources September 2012 - January 2013
Etech Global Services December 2009 - September 2012
Gross & Janes July 2008 - October 2009
Skills
Environmental Awareness, Data Entry, Access, Microsoft Office, Microsoft Word, Microsoft Excel, Outlook, PowerPoint, Customer Service
Education
Panola College 2007 — 2009
Associate of Science (A.S.), General Studies
Etech Global Services January 2015 - May 2015
UPS November 2014 - January 2015
Aegis Services Australia April 2014 - August 2014
ProLogistix September 2013 - January 2014
1800flowers.com April 2012 - February 2013
Texas A&M University July 2010 - May 2011
Baylor Healthcare Systems Marketing & Public Relations June 2009 - November 2009
ACS May 2007 - December 2007
Skills
Customer Service, Data Entry, Microsoft Excel, Microsoft Office, Microsoft Word, Education, Sales, Health Insurance, Medicare Part D, Web Support, Internet Troubleshooting, PowerPoint, Claims Handling, Mail Sorting, Typing, At Multitasking, Organization Skills, Clerical Skills
Education
Prairie View A&M University 2007 — 2011
80 hours, Psychology
south grand prairie high school 2003 — 2007
High School
OmniMD™ August 2013 - Present
Etech Global Services March 2009 - April 2013
Gateway Technolabs Pvt. Ltd. (Gateway Group of Companies) January 2007 - December 2008
Skills
Business Development, Sales, Leadership, CRM, Customer Service, Team Building, Account Management, Customer Satisfaction, BPO, Team Management, Direct Sales, Training, Team Leadership, New Business Development, Selling
Education
Gujarat University 2002 — 2005
Bachelor of Science (BS), Biology, General
Kendriya Vidyalaya 2000 — 2002
SSC, Science
Verde Catering August 2013 - Present
Vector Marketing July 2012 - August 2012
Etech Global Services July 2010 - July 2011
Skills
Sales, Customer Service, Customer Oriented, Customer Satisfaction, Time Management
Education
University of North Texas 2011 — 2015
Bachelor of Science (BS), Biology, General
Lakedale Apartments May 2015 - Present
Etech Global Services March 2014 - January 2015
Avail Search Group September 2013 - January 2014
Cornerstone Staffing June 2013 - September 2013
Cornerstone Staffing June 2013 - September 2013
Horn and Associates, Inc. April 2013 - June 2013
Silver Leaf Resort December 2012 - April 2013
Catastrophe Management Solutions, Inc. November 2012 - November 2012
Skills
Call Centers, Customer Service, Troubleshooting, Databases, Insurance, Invoicing, Healthcare, Customer Satisfaction, Sales, Data Entry, Outlook, Telephone Skills, Training, 10 Key, Microsoft Office
Education
Galen College of Medical and Dental Assistants 2002 — 2003
Medical, Medical/Clinical Assistant
Thomas Downey High School 1981 — 1985
Basic Study, Basic Study, 95