eTelecare Global Solutions

Industry: Business process outsourcing company

Description

eTelecare Global Solutions, Inc, was a provider of complex business process outsourcing solutions. eTelecare Global Solutions provides outsourced service through voice, email, and chat for companies in such industries such as consumer electronics, telecommunications, financial services, travel, and media. Founded: 1999 Number of employees: 13,400+ (2008) Subsidiaries: AOL Member Services Philippines, Inc., Founders: Derek Holley, Jim Franke Parent organizations: Stream Global Services, Convergys Netherlands Investments B.V. Headquarters: Philippines, Quezon City, Philippines, Manila, Philippines

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eTelecare Global Solutions Employees

Employee
Years
Job
Industry
Vincent Agnoli Vincent Agnoli Mesa, Arizona Details
Vincent Agnoli's eTelecare Global Solutions Experience June 2005 - May 2007
Job Software Developer at Onetech Solution, LLC
Industry Hospitality
Experience
Onetech Solution, LLC   May 2007 - Present
eTelecare Global Solutions   June 2005 - May 2007
Superfresh Market   June 2000 - October 2004

Skills
Customer Service, SDLC, Project Management, Microsoft Office, Microsoft Excel, Process Improvement, Team Building, Visual Studio, Inventory Management, Microsoft Word, Teamwork, Outlook, Troubleshooting, Time Management, Customer Satisfaction

Education
Art Institute of Philadelphia   1994 — 1998
Computer Animation

Jacqueline Trujillo Jacqueline Trujillo Rio Rancho, New Mexico Details
Jacqueline Trujillo's eTelecare Global Solutions Experience June 2006 - June 2007
Job Some of my best work has been under the most pressure.
Industry Telecommunications
Experience
T-Mobile  June 2014 - Present
Sprint  January 2011 - May 2014
eTelecare Global Solutions   June 2006 - June 2007
American Eagle Outfitters  October 2005 - June 2006

Skills
Telecommunications, Wireless, Solution Selling, Direct Sales, VoIP, Mobile Devices, Managed Services, Account Management, Unified Communications, IP, Sales Management, Sales Operations

Education
Everest University-South Orlando   2012 — 2014
Associate's degree, Small Business Administration/Management

Matthew Marquardt Matthew Marquardt Arlington, Virginia Details
Matthew Marquardt's eTelecare Global Solutions Experience March 2004 - April 2010
Job Defense & Space Professional
Industry Defense & Space
Experience
United States Air Force  2010 - 2013
eTelecare Global Solutions   March 2004 - April 2010

Education
Community College of the Air Force   2011 — 2013
Electronic Systems Technology, IT

Cherry McCarthy Cherry McCarthy Phoenix, Arizona Area Details
Cherry McCarthy's eTelecare Global Solutions Experience June 2000 - November 2009
Job Director of Social Media at Eminent SEO
Industry Marketing and Advertising
Experience
Eminent SEO   May 2014 - Present
Eminent SEO   February 2014 - May 2014
eTelecare Global Solutions   June 2000 - November 2009

Skills
Microsoft Excel, Microsoft Office, Keyword Research, SEO, Blogging, Google Adwords, Hootsuite, Google Analytics, Social Media, WordPress, link scrubbing, Landing Page..., SEM, CRM, Email Marketing, Social Media Marketing

Education
Glendale Community College
Psychology and Business

Scottsdale Community College
Business Certificate, Business Administration and Management, General

Buzz Stitzer Buzz Stitzer Phoenix, Arizona Area Details
Buzz Stitzer's eTelecare Global Solutions Experience January 2003 - September 2009
Job General Manager, ECommerce & Consumer Experience, North America at The Goodyear Tire & Rubber Company
Industry Management Consulting
Experience
The Goodyear Tire & Rubber Company  October 2013 - Present
TEKsystems  January 2013 - September 2013
Kaplan University  October 2011 - January 2013
Kaplan University  October 2009 - September 2011
eTelecare Global Solutions   January 2003 - September 2009
WBS Interactive   February 2001 - December 2002
Z-Tel/Directel/IDRC/Promark One   January 1990 - January 2001
Telecom USA  January 1988 - January 1990
MCI  January 1984 - January 1988

Skills
Admissions, Start-ups, Enrollment Management, Student Recruiting, Management, Strategic Planning, Staff Development, Leadership Development, Call Center, Student Financial Aid, Team Building, Coaching, Leadership, Strategy, Operations Management, Student Affairs, Mergers, Facilities Management, Adult Education, Vendor Management, Customer Service, Recruiting, Customer Satisfaction, Telecommunications, Human Resources, Call Centers, Project Management, Sales, Budgets, Training, Business Planning, Team Leadership, Organizational..., Time Management, CRM, Outsourcing, Marketing, Cross-functional Team..., Business Strategy, Program Management, Sourcing, Enterprise Software, P&L Management, Process Improvement, Business Process..., Consulting

Education
Drake University   1979 — 1983
Bachelor of Science; Bachelor of Fine Arts, Business Management; Speech Communication

Christopher W. Love Christopher W. Love Mesa, Arizona Details
Christopher W. Love's eTelecare Global Solutions Experience June 2006 - June 2007
Job Indie Game Developer, Art Director, and owner of ZombieChickenTaco
Industry Animation
Experience
ZombieChickenTaco   December 2008 - Present
LoveRags   July 2005 - December 2010
LoveRags/ZombieChickenTaco   December 2008 - June 2009
ADEX / Lucent   December 2007 - January 2008
Dell Twin Falls Idaho.   September 2007 - December 2007
DellCall Center TSR Gold   September 2007 - December 2007
Robert Half/ Phelps Dodge   May 2007 - July 2007
Dell XPS Hardware   October 2006 - June 2007
eTelecare Global Solutions   June 2006 - June 2007
eTelecare  June 2006 - May 2007

Skills
Troubleshooting, Computer Hardware, Software Documentation, Windows, Windows 7, Servers, Software Installation, Technical Support, Active Directory, Technical Writing, Security, Team Building, Hardware, Game Art

Education
Collins College   2000 — 2002
Occupational study of animation

Collins College
Associates

Cara (Gregoire) Dankberg Cara (Gregoire) Dankberg Scottsdale, Arizona Details
Cara (Gregoire) Dankberg's eTelecare Global Solutions Experience 2003 - 2004
Job
Industry Real Estate
Experience
Berkshire Hathaway HomeServices Arizona Properties  July 2007 - Present
Skillsoft - formerly Thomson NETg   October 2006 - November 2007
Thomson NETg  May 2005 - October 2006
Golden Retriever Systems   July 2004 - May 2005
eTelecare Global Solutions   2003 - 2004

Skills
SQL, Web Development, ASP.NET, Wordpress, Project Management, Joomla, Consultative Selling..., Leadership, Strategy, Buyer Representation, Real Estate, WordPress, Management, Real Estate Economics, Business Process, Real Estate Transactions, Web Applications, Buyers, Seller Representation, Sellers

Education
Arizona State University - W. P. Carey School of Business   1999 — 2003
Bachelor of Science in Computer Information Systems, Computer Information Systems

Aandra Bohlen Aandra Bohlen Gilbert, Arizona Details
Aandra Bohlen's eTelecare Global Solutions Experience June 2006 - June 2008
Job Entrepreneur & Life Coach
Industry Professional Training & Coaching
Experience
Doublewide Network   May 2014 - Present
Southwest Institute of Healing Arts  September 2013 - Present
InsideOut Life Coach   June 2008 - Present
Integrous Business Solutions   June 2008 - Present
eTelecare Global Solutions   June 2006 - June 2008
eTelecare Global Solutions   June 2005 - June 2006
MCI  1994 - 2002

Skills
International Adoption, Coaching, Transformational Life..., Transition, Adoption, Self-healing, Self-awareness, Self-discovery, Vendor Management, Life Coaching, Self-esteem, Call Centers, Sales, Training Delivery, Training

Education
Southwest Institute of Healing Arts   2008 — 2008
Certification Transformation Life Coaching Program, Life Coaching

Arizona State University

Wesley Johnston Wesley Johnston Eugene, Oregon Details
Wesley Johnston's eTelecare Global Solutions Experience 2006 - 2007
Job Principal DLP Technical Support Engineer at Symantec
Industry Computer Software
Experience
Symantec  July 2012 - Present
First Call Resolution, LLC  July 2011 - July 2012
Dish Network  July 2008 - July 2010
AT&T  October 2007 - July 2008
eTelecare Global Solutions   2006 - 2007

Skills
Windows Server, Microsoft Exchange, Operating Systems, Technical Support, Red Hat Linux, TMG, Integration, Enterprise Software, System Deployment, Software Installation

Education
Anthem College-Phoenix   2004 — 2005
Associate of Science (AS), Network and Internet Security

Rajdeep Chakravarty Rajdeep Chakravarty Greater New York City Area Details
Rajdeep Chakravarty's eTelecare Global Solutions Experience May 2009 - July 2009
Job AVP at Nomura Securities
Industry Banking
Experience
Nomura Securities  October 2013 - Present
Ernst & Young LLP USA   May 2012 - November 2013
Capital One(contractor)   December 2011 - May 2012
JP Morgan Chase(Contractor)   March 2011 - January 2012
Asian Institute of Management  August 2008 - February 2010
eTelecare Global Solutions   May 2009 - July 2009
Infosys  September 2005 - August 2008

Skills
Capital Markets, Credit Risk, Program Management, Investment Banking, Business Analysis, Management Consulting, Consulting, Strategy, Risk Management, Business Development, Analytics, Finance, Testing, Analysis, Banking, Management, Financial Services, Business Process, Core Banking..., Business Transformation, Trade Supply Chain, Business Process..., Portfolio Management, Business Process Design, Project Delivery, Solution Architecture, Business Process..., Process Improvement, Project Management, Data Analysis, Mergers, Information Technology, Enterprise Architecture, Business Requirements, Gap Analysis, Trading, Requirements Analysis, Business Strategy, SDLC, IT Strategy

Education
Asian Institute of Management   2008 — 2010
MBA, General Management

Visvesvaraya Technological University   2001 — 2005
Bachelor of Engineering (B.E.), Mechanical Engineering

Sally Turingan Sally Turingan Toronto, Canada Area Details
Sally Turingan's eTelecare Global Solutions Experience 2004 - 2005
Job IT Project Lead at HewlettPackard
Industry Information Technology and Services
Experience
Hewlett-Packard  November 2006 - Present
eTelecare Global Solutions   2004 - 2005

Skills
ITIL, IT Service Management, Service Delivery, Technical Support, Service Desk, Sla, Problem Management, Training, Service Level Agreements, Consulting, Time Management, Troubleshooting, Windows 7, Operating Systems, Windows XP, Computer Hardware, Incident Management, Hardware, System Administration, Vendor Management, Management, Customer Satisfaction, SLA

Education
Centro Escolar University   2000 — 2004
Bachelor of Science (BS), Computer Science and Information Technology

Diego Zamora Pineda Diego Zamora Pineda Phoenix, Arizona Area Details
Diego Zamora Pineda's eTelecare Global Solutions Experience November 2006 - October 2007
Job Consultant Unix Administrator
Industry Information Technology and Services
Experience
My Computer Works  August 2014 - October 2014
GoDaddy  October 2013 - November 2013
Capgemini  January 2012 - August 2012
Intel Corporation  August 2010 - November 2011
Avnet  February 2010 - July 2010
Apple  October 2009 - January 2010
AT&T  August 2008 - March 2009
Avnet  November 2007 - December 2007
eTelecare Global Solutions   November 2006 - October 2007
2Wire  April 2006 - October 2006

Skills
Linux, Linux Kernel, SCSI, RAID, Storage, Red Hat Linux, Oracle Enterprise Linux, CentOS, Perl, Process Automation, Bash, Shell Scripting, FCoE, iSCSI, SAN, VMware ESX, Xen, Oracle VM Server, Oracle VM, VirtualBox, VMware

Education
Estrella Mountain Community College   2008 — 2010
Red Hat Accademy, 4.0 GPA

Estrella Mountain Community College   2006 — 2008
Associate of Science, Mathematics, 3.5 GPA

Stephanie Steinberg Stephanie Steinberg Mesa, Arizona Details
Stephanie Steinberg's eTelecare Global Solutions Experience November 2008 - July 2009
Job Strategic Marketing Manager at Revana
Industry Information Technology and Services
Experience
Revana  July 2014 - Present
Revana  March 2014 - July 2014
Revana  February 2012 - May 2014
Revana  February 2012 - February 2013
Revana  November 2009 - August 2011
eTelecare Global Solutions   November 2008 - July 2009
City of Scottsdale  November 2003 - May 2006

Skills
Call Centers, Microsoft Office, Sales, Salesforce.com, Training, Coaching, Training Delivery, Employee Training, Leadership Development, Team-oriented, Motivated self-starter, Process Improvement, Solution Implementation, Management, Customer Experience, Instructional Design, Team Management, Leadership, Time Management, Reporting & Analysis, Marketing Strategy, Quality Management, Quality Assurance, Highly Dedicated, Team Leadership, Customer Satisfaction, CRM, Program Management, Analysis, Team Building, Consulting, Technical Training, Cross-functional Team..., Project Management, Interviews, Sales Process, Organizational..., Account Management, Performance Improvement, Organizational..., Troubleshooting, BPO, Supervisory Skills, E-Learning, Performance Management, SharePoint, Software Documentation, Customer Retention, Customer Service, Workshop Facilitation

Education
Arizona State University   2010 — 2014
Bachelor of Science (BS), Industrial and Organizational Psychology

Mesa Community College   2008 — 2010
Associate's degree, Educational Psychology

Ruben Ochoa Ruben Ochoa Greater Los Angeles Area Details
Ruben Ochoa's eTelecare Global Solutions Experience January 2007 - August 2007
Job Director, Digital at Allison+Partners
Industry Public Relations and Communications
Experience
Allison+Partners  July 2015 - Present
Burson-Marsteller  June 2013 - July 2015
Child and Family Guidance Center  January 2013 - June 2013
Matador PR Group (Pro-Bono Project)   January 2012 - May 2013
Nick Chavez Beverly Hills/PPI, Inc   November 2009 - January 2013
Rock Promotions LLC/CGI Inc   August 2007 - October 2009
Freelance  October 2001 - November 2007
eTelecare Global Solutions   January 2007 - August 2007

Skills
Press Releases, Public Relations, Blogging, Social Media, Event Planning, Social Networking, Web Design, Photoshop, Marketing, Advertising, Digital Marketing, Cision, Radian6, Media Relations, Pitching Media, Social Media Marketing, Graphic Design, Strategic Public..., Event Management, Crisis Management, Pitch Letters, Adobe Creative Suite, Dreamweaver, SEO, Microsoft Office, Social Media Measurement, Celebrity Outreach, Mobile Marketing, Pitching Stories, Biography, Illustrator, CSS, HTML, Microsoft Word, Social Media Strategist, Celebrity Management, Celebrity, PSAs, Writing, Video News Releases, Computer Hardware, Computer Network..., Microsoft Excel, Meltwater, Analytics, Digital Media

Education
California State University-Northridge
Bachelor’s Degree, Journalism Public Relations

Brian Rebmann Brian Rebmann Phoenix, Arizona Details
Brian Rebmann's eTelecare Global Solutions Experience June 2005 - February 2009
Job Customer Service Agent at Valley Metro RPTA
Industry Transportation/Trucking/Railroad
Experience
Valley Metro RPTA  February 2011 - Present
Valley Metro RPTA  December 2011 - December 2014
Bank of America  February 2009 - June 2010
Vanguard  2010 - 2010
Vanguard  2010 - 2010
Vanguard  2010 - 2010
eTelecare Global Solutions   June 2005 - February 2009

Skills
Customer Service, Transportation, Logistics, Training, Outlook, Budgets, Project Planning, Microsoft Office, Microsoft Excel, Troubleshooting

Education
Kaplan University   2010 — 2012
Master’s Degree, Project Management

D'Youville College   1998 — 2002
Bachelor's degree, Business/Commerce, General

D'Youville College   1998 — 2002
Bachelor’s Degree, Business, Management, Marketing, and Related Support Services

Je-Ann Bondoc Garcia Je-Ann Bondoc Garcia San Francisco Bay Area Details
Je-Ann Bondoc Garcia's eTelecare Global Solutions Experience March 2006 - January 2009
Job Client Services Manager
Industry Information Technology and Services
Experience
Teachscape  July 2012 - Present
Stream Global Services  July 2010 - January 2012
Stream Global Services  February 2008 - June 2010
eTelecare Global Solutions   March 2006 - January 2009
AOL  February 2005 - March 2006

Skills
Call Centers, Customer Retention, Customer Service, Troubleshooting, Training, Team Leadership, Microsoft Office, Management, Technical Support, Project Management, Call Center, Customer Experience, Quality Assurance, Software Documentation, Team Management, Customer Satisfaction, Problem Solving, Process Improvement, Account Management, Project Implementation, JIRA, Salesforce.com

Education
Angeles University Foundation   2000 — 2004
Bachelor of Science (B.S.), Computer Science

Jezreel Magbanua Jezreel Magbanua Greater Los Angeles Area Details
Jezreel Magbanua's eTelecare Global Solutions Experience November 2005 - March 2008
Job Supervisor for Support
Industry Telecommunications
Experience
Broadcore  August 2008 - Present
eTelecare Global Solutions   November 2005 - March 2008
Advanced Contact Solutions, Inc.   May 2004 - July 2005

Education
Centro Escolar University   1996 — 2000
Optometry, Doctor of Optometry

Laguna College   1992 — 1996

Ciara Lara White Ciara Lara White Salt Lake City, Utah Details
Ciara Lara White's eTelecare Global Solutions Experience April 2003 - October 2004
Job Technical Support Engineer II at EMC
Industry Information Technology and Services
Experience
EMC  May 2013 - Present
Unisys  November 2012 - May 2013
Fujitsu  April 2009 - May 2011
Hewlett-Packard Japan  February 2008 - March 2009
J-SYS Philippines Inc.   January 2005 - December 2007
eTelecare Global Solutions   April 2003 - October 2004

Skills
Java, SCCM, VMware Workstation, C++, PL/SQL, Windows, C, HTML + CSS, WISE Package Studio 7, SMS Administrator..., CA IT Client Manager

Education
University of Utah   2012 — 2012
(Continuing Education), Java Programming Language I & II

Bulacan State University   1998 — 2003
Bachelor of Science, Computer Engineering

Jason Nuez Jason Nuez Orlando, Florida Area Details
Jason Nuez's eTelecare Global Solutions Experience June 2004 - June 2006
Job Public Relations/Promotions at HUNKS ORLANDO EVENTS INC
Industry Human Resources
Experience
HUNKS ORLANDO EVENTS INC   May 2015 - Present
Aon Hewitt  August 2014 - Present
Capital One  October 2013 - August 2014
JPMorgan Chase  January 2009 - October 2013
GE Capital  June 2006 - September 2008
eTelecare Global Solutions   June 2004 - June 2006

Skills
Customer Service, Sales, Team Management, Employee Training, Time Management, Customer Satisfaction, Leadership, Public Speaking, Social Networking, Event Planning

Education
Brooks College   1999 — 2001
Associate of Arts (AA), Fashion Merchandising

Fife High School   1995 — 1999
Fashion merchandising

Robert Peiers Robert Peiers Phoenix, Arizona Details
Robert Peiers's eTelecare Global Solutions Experience October 2006 - March 2009
Job IP Specialist at Cable ONE
Industry Telecommunications
Experience
Cable ONE  March 2014 - Present
Cable ONE Business  May 2013 - March 2014
Cable One  April 2010 - May 2013
Rescuecom  October 2009 - April 2010
eTelecare Global Solutions   October 2006 - March 2009

Skills
CCNP Certified, DHCP, TCP/IP, XP, Windows 7, BMC Remedy, Windows Server, Cisco IOS, Computer Hardware, CCNA, OSPF, Windows XP, EIGRP, RIP, Windows 2000, STP, RSTP, VTP, PVST+, 802.1q, Windows Server 2000, Windows Server 2003, Windows Vista, Amdocs, Sigma, Cisco Certified, Routers, VPN, LAN-WAN

Education
Collins College   2004 — 2007
PC/Network Technology

Vivek Padmanabhan Vivek Padmanabhan Greater Los Angeles Area Details
Vivek Padmanabhan's eTelecare Global Solutions Experience January 2004 - February 2008
Job Entrepreneur
Industry Information Technology and Services
Experience
PSG Global Solutions  2008 - Present
Oak Knoll Capital   February 2008 - Present
eTelecare Global Solutions   January 2004 - February 2008
McKinsey and Company  September 2002 - December 2003
McKinsey & Company  June 2001 - August 2001

Skills
Entrepreneurship, Management Consulting, Business Development, Mergers, Due Diligence, Finance, Start-ups, Operations Management, New Business Development, Business Strategy, Strategy, BPO, Strategic Planning, Sales, Performance Management, Consulting, Talent Acquisition, Marketing, Change Management, Negotiation, Outsourcing, CRM, Management, Business Process..., Leadership, Applicant Tracking..., Recruiting, Mergers & Acquisitions, Sourcing

Education
The University of Chicago - Booth School of Business   2000 — 2002
IMBA, Entrepreneurship, Strategy, Finance

Duke University   1996 — 1998
MS, Computational Mechanics

Indian Institute of Technology, Madras   1992 — 1996
Bachelor of Technology

John Pheri Evangelista John Pheri Evangelista Orange County, California Area Details
John Pheri Evangelista's eTelecare Global Solutions Experience April 2000 - February 2001
Job IT Manager at Greenbox Loans, Inc.
Industry Information Technology and Services
Experience
Greenbox Loans, Inc.   October 2014 - Present
American Condenser & Coil LLC  October 2007 - May 2014
IBM Solutions Delivery  April 2006 - September 2007
Traders Vision International Marketing   March 2004 - March 2006
eTelecare Global Solutions   April 2000 - February 2001

Skills
Troubleshooting, Windows Server, Servers, Windows, Hardware, Windows 7, Network Administration, Active Directory, Computer Hardware, IT Management, Citrix Metaframe, Antivirus, IT Outsourcing, Citrix, Operating Systems, System Administration, Business Analysis, Photoshop, Switches, XP, DNS, DHCP, Microsoft Office, Group Policy, HP, Computer Repair, Software Project..., IT Strategy, Computer Maintenance, Business Systems, MS Office Suite, MS Office Automation, VBA, SQL Server, Peachtree, Quickbooks, Windows Server 2003, Network Architecture, IT Solutions, Solution Architecture, Digital Photography, Photo Editing, Spiceworks Setup and..., windows server 2008, Citrix Certified..., Excel, Word, Routers, LendingQB, Microsoft SQL Server

Education
De La Salle University   1998 — 2003
BSBA-CA, Business Management, Computer applications, Business Analysis

Don Bosco Technical Institute   1989 — 1998
Automotive Technology, Automotive Technology

Shawanda Batts Shawanda Batts Des Moines, Iowa Area Details
Shawanda Batts's eTelecare Global Solutions Experience June 2008 - June 2009
Job Seeking opportunities in Human Resources
Industry Human Resources
Experience
Not currently employed  April 2013 - Present
Prudential Financial  May 2010 - April 2013
Matrix Absence Management  November 2009 - May 2010
Arizona Cardinals  April 2000 - November 2009
eTelecare Global Solutions   June 2008 - June 2009
Universal Technical Institute  May 2006 - June 2008
CN-tec  2002 - 2005

Skills
Employee Relations, Recruiting, Coaching, Training, Human Resources, Employee Benefits, Policy, Outlook, Management, Deferred Compensation, New Hire Orientations, Strategy, Time Management, Personnel Management, Leadership Development

Education
Arizona State University
Liberal Arts and Sciences, General Studies and Humanities

Robert Applegate Robert Applegate Greater New York City Area Details
Robert Applegate's eTelecare Global Solutions Experience February 2006 - September 2006
Job Service Technician at Angel Computer Network Services
Industry Computer Software
Experience
Angel Computer Network Services   November 2013 - Present
Net2EZ Managed Data Centers  February 2012 - November 2013
Wireless Zone  November 2008 - February 2012
Fry's Electronics  April 2007 - July 2008
eTelecare Global Solutions   February 2006 - September 2006
GameStop  April 2005 - February 2006

Skills
SQL, Troubleshooting, Technical Support, Microsoft Office, Windows, C#, Project Management, System Administration, Databases, Microsoft Excel, HTML, Software Installation, Network Architecture, Load Balancing, Network Security, Networking, Firewalls, Application Delivery..., Virtualization, Cloud Computing

Education
DeVry University   2008 — 2011
BS, Computer Science with a focus on Database Administration

University of Advancing Technology   2004 — 2008
Computer Games and Programming Skills

Brookdale Community College   2002 — 2004
Computer Science, Prerequisites

Erlyn Moreno Erlyn Moreno Toronto, Canada Area Details
Erlyn Moreno's eTelecare Global Solutions Experience 2004 - 2006
Job Compliance Lab Specialist at Tyco Security Products
Industry Outsourcing/Offshoring
Experience
Tyco Security Products  November 2013 - Present
Tyco Security Products  July 2012 - October 2013
Aditya Birla Minacs  September 2010 - March 2012
Siemens IT Solutions Inc.   2008 - 2010
Siemens Inc  2006 - 2010
eTelecare Global Solutions   2004 - 2006

Skills
Technical Support, Call Centers, Troubleshooting, Customer Satisfaction, BPO, Customer Service, Windows 7, Computer Hardware, Customer Experience, Service Delivery

Education
Technological Institute of the Philippines   1995 — 1998
Bachelor of Science, Electronics and Communications Engineering

University of Santo Tomas

jamye westbrook jamye westbrook Dallas/Fort Worth Area Details
jamye westbrook's eTelecare Global Solutions Experience 2008 - 2009
Job Imperial fire & casualty
Industry Computer Networking
Experience
Imperial Fire and Casualty Insurance Co.  June 2013 - Present
El Centro College  September 2012 - Present
M & F Western Products   April 2011 - April 2013
Peltier Nissan  June 2009 - January 2010
Suddenlink Communications  2009 - 2010
eTelecare Global Solutions   2008 - 2009
Intuit  2007 - 2008
Stream Global Services  2000 - 2003

Skills
Customer Service, Microsoft Word, Team Building, Microsoft Office, Cisco Networking, Windows XP Pro, Windows & Mac operating..., Outlook, Windows 7, Training, Sales, Process Improvement, Inventory Management, Negotiation, Management, PowerPoint, Leadership, Sales Operations, Strategic Planning, Sales Management, Microsoft Excel, Windows Vista, PC Hardware/Software, TCP/IP protocols, EIGRP, Ticketing Systems, Troubleshooting, Networking, Technical Support, Help Desk Support, XP, Operating Systems, Software Installation, Call Centers, Hardware, Windows, CRM, Social Networking, Routers, CCNA, Hardware Installation, Computer Hardware..., Virus Removal, Microsoft Windows 98, Google Chrome, Computer Hardware, Office 2010, Hardware Support, Lotus Notes, Microsoft Exchange

Education
El Centro College   2012 — 2013
Cisco Certified Network Associate, Cisco, 4.0 GPA

Tyler Junior College   2009 — 2010
Associate's, General Studies

Wylie high school   1992 — 1995
High School Diploma, General Studies

Marjorie Perdigon Marjorie Perdigon Greater Los Angeles Area Details
Marjorie Perdigon's eTelecare Global Solutions Experience June 2005 - June 2007
Job Head Teacher at Gan Yaffa Preschool
Industry Primary/Secondary Education
Experience
Gan Yaffa Preschool   August 2012 - Present
East Greenbush Window Coverings   March 2012 - August 2012
Page Private School  June 2009 - December 2011
VCA Engineers, Inc.   November 2007 - January 2009
eTelecare Global Solutions   June 2005 - June 2007
STI Academy Gradeschool   June 2003 - June 2005
Augustinian Abbey School   June 2002 - May 2003

Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Data Entry, Inventory Management, Event Planning, Office Administration, Retail, Administrative..., Time Management, Social Media, Office Management

Education
Glendale Community College   2009 — 2011
Child Development, Early Childhood Education and Teaching

University of Santo Tomas   1998 — 2002
Bachelor of Arts (B.A.), Political Science and Government

Amy Atwood Amy Atwood Providence, Rhode Island Details
Amy Atwood's eTelecare Global Solutions Experience August 2005 - July 2007
Job
Industry Telecommunications
Experience
Global Capacity  May 2015 - Present
Self-employed  December 2014 - May 2015
Cox Communications  November 2012 - December 2014
Cox Communications  September 2007 - November 2012
Guerrilla Marketing Strategies   July 2007 - September 2007
eTelecare Global Solutions   August 2005 - July 2007
Sprint  August 2003 - August 2005
Circuit City  August 1998 - August 2003

Skills
Brand Management, Sales Operations, Customer Acquisition, Marketing, Media Planning, Multi-channel Marketing, Customer Retention, Corporate Communications, Digital Marketing, Marketing Communications, Sales, Project Management, Internal Communications, Inbound Marketing, Customer Insight, Direct Response, Customer Segmentation..., Agency Relationship..., Online Advertising, Corporate Events, Creative Services, Increasing ROI, Advertising Research, Integrated Marketing, Call Centers, Incentive Programs, Media Production, Creative Content..., Traditional Media, Grassroots Marketing, Segmentation, Strategy, Advertising, Media Buying, Marketing Strategy, Brand Development, Event Planning, Event Management, Employee Recognition, Campaign Management, Social Media Marketing, Direct Marketing, Email Marketing, Retail, Creative Direction, Telecommunications, Vendor Management, SEO

Education
Arizona State University, W. P. Carey School of Business   2007 — 2009
MBA

Universidad Torcuato di Tella
Study Abroad, ASU, International Business

University of Central Florida   2001 — 2003
BSBA, Marketing

Anne Ammons Anne Ammons Phoenix, Arizona Area Details
Anne Ammons's eTelecare Global Solutions Experience July 2000 - January 2005
Job Real Estate Professional with HomeSmart International
Industry Real Estate
Experience
HomeSmart International  July 2005 - Present
eTelecare Global Solutions   July 2000 - January 2005
ProMark One  September 1988 - September 1996

Skills
Real Estate, Short Sales, REO, Relocation, Single Family Homes, Residential Homes, Investment Properties, Buyer Representation, First Time Home Buyers, Condos, Investors, Property, Loans, Sellers, Foreclosures, New Home Sales, Real Estate Transactions, Listings, Referrals, Luxury, Vacation Homes, SFR, Real Property, Buyers, Selling, Relocation Buyers, Sales

Education
Thunderbird School of Global Management   1987 — 1988
Masters, International Management

Colorado College   1979 — 1983
Bachelor of Arts, International Political Economy

Ramapo High School

Shawn Grenier Shawn Grenier Tempe, Arizona Details
Shawn Grenier's eTelecare Global Solutions Experience January 2009 - July 2009
Job Patient/Client Advocate at Express Scripts
Industry Pharmaceuticals
Experience
Express Scripts  September 2011 - Present
Direct Alliance Corp  January 2011 - July 2011
Sears Holdings Corporation  June 2010 - December 2010
Nissan Motor Co., Ltd.   December 2009 - June 2010
eTelecare Global Solutions   January 2009 - July 2009
Stingley Inc   June 2008 - October 2008
Hollywood Video  March 2007 - December 2007

Education
Southwest Instuitute of Healing Arts   2010 — 2011
Diploma, Massage/Reiki/Hypnotherapy, Pass

Estrella Mountain Community College   2007 — 2008
n/a, Culinary/Hospitality Management, 3.5

Jennie Robin Jennie Robin Newbury Park, California Details
Jennie Robin's eTelecare Global Solutions Experience July 2001 - September 2001
Job Freelance Artist
Industry Fine Art
Experience
Jennie Robin Art   August 2011 - Present
Kikay By Jenn   February 2007 - Present
Hinduja Global Solutions Inc.,   March 2003 - September 2006
eTelecare Global Solutions   July 2001 - September 2001
Linksys  March 2001 - July 2001

Education
AMA University   1997 — 2001
BS Computer Engineering

Ateneo de Naga University   1997 — 1997
BS Computer Engineering

Miriam College   1996 — 1997
AB Communication Arts

Bryan Dexter Abaya Bryan Dexter Abaya Greater Los Angeles Area Details
Bryan Dexter Abaya's eTelecare Global Solutions Experience January 2003 - December 2004
Job Escalation Support Mgr Condusiv Technologies
Industry Computer Software
Experience
Condusiv Technologies  May 2012 - Present
Century Skilled Nursing Care   October 2009 - May 2012
Eminence Global Enterprise   2009 - 2010
24/7 Customer  April 2009 - October 2009
Dell International Svcs Philippines   January 2005 - May 2009
DELL Inc.  January 2008 - April 2009
eTelecare Global Solutions   January 2003 - December 2004
PITON-StratOne   2004 - 2004

Skills
Windows Server, Technical Support, Troubleshooting, System Administration, VPN, Software Documentation, Windows, Databases, Active Directory, Dell Computers, Computer Hardware, Hardware, XP, Servers, Microsoft Exchange, Call Centers, System Deployment, TCP/IP, Operating Systems, Management, Vendor Management, Wireless Networking, VMware, Windows XP, Help Desk Support

Education
Batangas State University   1997 — 2001
Bachelor of Industrial Technology, Computer Engineering Technology/Technician

University of Santo Tomas   1995 — 1997
Bachelor of Science (BS), Biology/Biological Sciences, General

Russell Tavares Russell Tavares Phoenix, Arizona Area Details
Russell Tavares's eTelecare Global Solutions Experience May 2006 - May 2007
Job Installation Technician at Phoenix Internet
Industry Information Technology and Services
Experience
Phoenix Internet  July 2015 - Present
Grand avenue broadband   May 2006 - Present
Virtus Communications  September 2013 - January 2014
eTelecare Global Solutions   May 2006 - May 2007
US Navy  December 1997 - March 2006
Aegis Training & Readiness Center   January 2004 - January 2006
US Navy  January 1997 - January 2006

Skills
Troubleshooting, Software Installation, Computer Hardware, Computer Maintenance, Windows 7, Laptops, Computer Repair, Wireless Networking, Multimeter, Operating Systems, Windows, Hardware, Technical Support, Servers, Firewalls, Networking, Windows XP, Web Development, A+ Certified, Customer Satisfaction, Network Administration, XP, Data Processing, Microsoft Office, Customer Service

Education
DeVry University   2010 — 2013

DeVry University   2010 — 2013
Bachelors Degree, Network Communications Management

DeVry University   2010 — 2013
Bachelors Degree, Network Communications Management

Louis Schanz Louis Schanz Phoenix, Arizona Area Details
Louis Schanz's eTelecare Global Solutions Experience July 2005 - December 2005
Job Digital Services SpecialistCustomer Service/Online Support at Bank of America
Industry Writing and Editing
Experience
Bank of America  August 2014 - Present
Gatestone & Co.   January 2013 - November 2013
eCoast  October 2011 - November 2012
JPMorgan Chase  January 2006 - August 2010
eTelecare Global Solutions   July 2005 - December 2005
GoDaddy.com  September 2003 - December 2003

Skills
Call Center, Blogging, Customer Service, Call Centers, Sports, Public Relations, Photoshop, Web Content, Sales Prospecting, Closing Sales, Building and..., Team Leadership, Energetic team player, Lead Generation, B2B, Social Networking, Negotiation, Skip Tracing, Cold Calling, Contact Management, Team Building, Coaching, Social Media Marketing, Advertising, Management, Sales, Time Management, Business Development, Email Marketing, Salesforce.com, Online Marketing, Online Advertising, Customer Retention, Direct Sales, Facebook, CRM, Account Management, Marketing Strategy, Contract Negotiation, Marketing Communications, Digital Marketing, Voice Over, Social Media

Education
Phoenix College   2003 — 2012

Specs Howard School of Broadcast Art   1998 — 1998

Oakland Community College   1996 — 1997
Mental Health

Harrison High School   1991 — 1995

Arizona State University

Vadim Anikanov Vadim Anikanov Salt Lake City, Utah Details
Vadim Anikanov's eTelecare Global Solutions Experience January 2001 - March 2005
Job Senior Management Consultant at OneSource Consulting
Industry Management Consulting
Experience
OneSource Consulting   July 2013 - Present
Anikanov.com   December 2006 - July 2013
Avaya  January 2006 - December 2006
Clientterra / InterBusinessTelekom   March 2005 - December 2005
eTelecare Global Solutions   January 2001 - March 2005
Hansol Electronics   October 1997 - August 1998
Dorling Kindersley  August 1996 - March 1997
Eli Lilly  May 1994 - July 1996
IBM  April 1993 - May 1994
IBM  August 1991 - March 1993

Skills
call center operations, social media for..., customer management, BPO, Telecommunications, Contact Centers, Outsourcing, Call Center, Customer Experience, Vendor Management, CRM, Customer Management, Process Improvement, Inbound Marketing, Management, Workforce Management, Social Media, IVR, Project Management, Business Process..., Change Management, Call Centers, CTI, ACD, Customer Retention, Project Planning, Performance Management, Avaya, Customer Satisfaction, Business Strategy, Call Logging, Quality Assurance, Service Delivery, Strategy, Business Development, Business Process, Program Management, Business Planning, Mobile Devices, Leadership, Analytics, Account Management

Education
California State University-Hayward - School of Business and Economics   1998 — 2000
MBA, Strategic Management, Marketing

Sara Hoglund Sara Hoglund Phoenix, Arizona Area Details
Sara Hoglund's eTelecare Global Solutions Experience August 2007 - October 2009
Job Human Resources Generalist at Direct Energy
Industry Human Resources
Experience
Direct Energy  April 2013 - Present
Stream Global Services  October 2009 - February 2013
eTelecare Global Solutions   August 2007 - October 2009

Skills
Employee Relations, Talent Acquisition, Applicant Tracking..., Onboarding, Employee Engagement, Performance Management, HRIS, Recruiting, Human Resources, Talent Management, Benefits Administration

Education
Arizona State University   2003 — 2007
Bachelor of Arts, Communications

Shelly Taylor, SPHR Shelly Taylor, SPHR Phoenix, Arizona Area Details
Shelly Taylor, SPHR's eTelecare Global Solutions Experience November 2006 - September 2009
Job HR Business Partner & OE Professional
Industry Human Resources
Experience
Matrix Medical Network  October 2010 - March 2014
eTelecare Global Solutions   November 2006 - September 2009
JDA Software  November 2003 - October 2006
iPhysicianNet  2000 - 2003
IKON Office Solutions Technology Services  1995 - 2000

Education
City University of New York City College   1968 — 1972
BA, English

Jim Plastow PMP Jim Plastow PMP Greater Salt Lake City Area Details
Jim Plastow PMP's eTelecare Global Solutions Experience February 2005 - January 2006
Job Sr Project Manager at Veterans Affairs
Industry Information Services
Experience
US Dept of Veterans Affairs  March 2011 - Present
Univ of Phoenix  March 2003 - Present
Wells Fargo  December 2010 - March 2011
American Express  October 2010 - December 2010
Arizona Public Services (APS)   November 2009 - September 2010
US Airways  December 2008 - October 2009
Perot Systems  March 2006 - December 2008
eTelecare Global Solutions   February 2005 - January 2006
Analysts International  June 2004 - January 2005
eFunds  2002 - 2004

Skills
Contracting Officer..., PMP, PMO, Project Management, SDLC, Project Portfolio..., Vendor Management, IT Strategy, Government Contracting, Resource Management, Business Process..., Healthcare Information..., Software Development, Visio, Program Management, Integration, SharePoint, Process Improvement, Training, Software Documentation, Software Project..., Agile Project Management, Requirements Analysis, MS Project, Risk Management, Leadership, Project Planning, Federal Acquisition..., Contract Negotiation, Contract Management, Databases, Enterprise Software, Testing, IT Management, Information Technology, Business Analysis, Enterprise Architecture, Disaster Recovery, Requirements Gathering, Business Process, Management, Business Intelligence, ITIL, Governance, System Deployment, Security, Networking, Systems Analysis, IT Service Management, Start-ups

Education
Utah State University   1985 — 1987
MS

Brigham Young University   1974 — 1980
BS

Emily Torres Emily Torres United States Details
Emily Torres's eTelecare Global Solutions Experience January 2008 - March 2008
Job Global Business Services Analyst, Tier II at The Kemtah Group, Inc.
Industry Information Technology and Services
Experience
The Kemtah Group, Inc.   November 2013 - Present
Wink's Gym   July 2013 - Present
Global Technology Solutions, LLC   July 2013 - Present
Sandia Resort & Casino  May 2013 - November 2013
Road Runner It & Business Solutions   December 2012 - March 2013
Convergys  January 2009 - March 2009
eTelecare Global Solutions   January 2008 - March 2008

Skills
Troubleshooting, Windows 7, Windows, Active Directory, Databases, Microsoft Office, Windows XP, Help Desk Support, Computer Hardware, System Administration, Web Design, Software Documentation, Windows Server, SQL, HTML, Business Analysis, Java, Program Management, Team Leadership, PowerPoint, SharePoint, Linux, VPN, Apple, Dreamweaver, Photoshop, Web Development, WordPress, CSS, Epic Systems, CA Service Catalog, LANDesk, Service-now.com

Education
Brown Mackie College-Albuquerque   2011 — 2013
Associates, Information Technology

La Cueva High   2004 — 2006
G.E.D., General Education

Van Patrick Bevill Van Patrick Bevill Washington D.C. Metro Area Details
Van Patrick Bevill's eTelecare Global Solutions Experience March 2001 - January 2004
Job Chief Information Security Officer
Industry Information Technology and Services
Experience
National Labor Relations Board  July 2014 - Present
Bureau of Engraving and Printing  January 2012 - July 2014
Self-Employed  March 2009 - January 2012
Untangle, Inc.   October 2006 - February 2009
Advanced Data Exchange  November 2005 - October 2006
Customer Value Partners  February 2004 - October 2005
eTelecare Global Solutions   March 2001 - January 2004
eToys  April 1999 - March 2001
Convergys  March 1998 - April 1999
Toshiba America Information Systems  May 1997 - February 1998

Skills
SaaS, Cloud Computing, Security, Data Center, Network Security, Vendor Management, ITIL, Active Directory, Troubleshooting, Management, Information Security..., Leadership, Professional Services, Team Building, Disaster Recovery, Computer Security, Call Centers, System Administration, Analysis, Integration, Training

Education
Boston University   2009 — 2011
MS, Computer Information Systems

Texas A&M University
BS, Psychology

Taura hart Taura hart Phoenix, Arizona Area Details
Taura hart's eTelecare Global Solutions Experience March 2003 - June 2008
Job Sr. Product Champion at Insight
Industry Outsourcing/Offshoring
Experience
Insight  March 2014 - Present
Insight  August 2012 - Present
Direct Alliance  November 2009 - May 2012
eTelecare Global Solutions   March 2003 - June 2008

Skills
Cold Calling, Sales Process, Talent Acquisition, Account Management, Solution Selling, Sales, Managed Services, Salesforce.com, Sales Rep Training, Customer Service, Customer Retention, Sales Operations, Sales Presentations, Adobe Creative Suite, Adobe Creative Cloud..., Adobe Acrobat, Adobe, Recruiting, CRM, Lead Generation, Sales Management, Marketing, Management, Advertising, Call Centers, PPC, Training, Direct Sales, SaaS

Education
International Academy of Hair Design

Rio Rancho High school

Gilbert Hernandez Gilbert Hernandez Phoenix, Arizona Details
Gilbert Hernandez's eTelecare Global Solutions Experience February 1998 - May 2008
Job Director of Operations at Empereon Marketing
Industry Financial Services
Experience
Empereon Marketing  June 2014 - November 2014
JPMorgan Chase  May 2010 - May 2014
DIRECTV  December 2008 - July 2009
DIRECTV  June 2008 - December 2008
eTelecare Global Solutions   February 1998 - May 2008

Skills
Workforce Management, Business Planning, Resource Management, Capacity Planning, Financial Analysis, Performance Management, Human Resources, Forecasting, Project Management, Workforce Planning, Matrix Management, Performance Reporting, Shared Services, International Business, Call Centers, BPO, Corporate Finance, Change Management, Management, Leadership, ERP, Project Planning

Education
Phoenix College   2004 — 2005
EMS & Fire Science/EMT

Scottsdale Community College
Business Administration

Arizona State University
Civil Engineering

M. Christopher Dent M. Christopher Dent Phoenix, Arizona Details
M. Christopher Dent's eTelecare Global Solutions Experience February 2006 - August 2006
Job Exercise and Health Advocate and Athletic Performance Development
Industry Health, Wellness and Fitness
Experience
McLane Company, Inc.   May 2013 - Present
US Army  April 2011 - April 2013
LA Fitness  August 2009 - August 2010
Trevor G. Browne H.S.   February 2009 - May 2009
Interstate Electric Co.   February 2008 - April 2009
Gordon-Darby   November 2006 - April 2007
eTelecare Global Solutions   February 2006 - August 2006
Pep Boys  May 2005 - November 2005
U-Haul International, Inc.   August 2004 - May 2005

Skills
Logistics, Food Safety, Data Entry, Loss Prevention, Forklift Operator, Coaching, Team Leadership, Personal Training, Fitness Training, Food Preparation, Therapeutic Exercises, Sports Injury Management, Cryotherapy, Hydrotherapy, Electrical Stimulation, Ultrasound Therapy, Public Relations, Food Service Sanitation, Teaching, Multi Tasking, Records Management, Personnel Supervision, Public Safety, Injury Prevention, Directing Teams, Teamwork, Deliveries, Navigation, Nutrition Education, Athletic Performance, Strength & Conditioning, Flexibility Training, Muscular Endurance

Education
Arizona State University   2014 — 2016
B.S. Exercise & Wellness, Health and Physical Education/Fitness, Senior

Glendale Community College   2013 — 2014
Associate of Arts (A.A.), Exercise Science & Education, 3.2

Apollo College   2008 — 2009
Certificate, Physical Therpy Technician, 3.57

Phoenix College   2006 — 2007
Associate's degree, Computer Information Systems

Arizona State University   2004 — 2005
Bachelor of Applied Science (B.A.Sc.), Electrical and Electronics Engineering

Vickie Long Vickie Long Houston, Texas Area Details
Vickie Long's eTelecare Global Solutions Experience 2006 - 2009
Job Recruiting for companies across the US to help communities prosper.
Industry Human Resources
Experience
Insperity  November 2011 - Present
eTelecare Global Solutions   2006 - 2009
Alliance Data  2004 - 2007
Cox Communications  2001 - 2004

Skills
Applicant Tracking..., Talent Acquisition, Training, Onboarding, Recruiting, Customer Service, Executive Search

Education
Austin Community College

Texas Tech University

Jim Crossman Jim Crossman Phoenix, Arizona Area Details
Jim Crossman's eTelecare Global Solutions Experience November 2006 - October 2007
Job Versatile IT Professional, Programmer, Barista, and Naval Engineer
Industry Information Technology and Services
Experience
United States Navy  June 2008 - October 2012
eTelecare Global Solutions   November 2006 - October 2007
Ampro Home Mortgage/United Financial Mortgage   July 2005 - November 2006
2Wire  December 2002 - June 2005
Fry's Electronics  February 2002 - October 2002
MCI Worldcom  November 1998 - November 1999
MicroAge  December 1998 - March 1999
PC Club  August 1998 - November 1998

Skills
Windows Server, Linux, A+ Certified, Software Development, Web Development, Heat Exchangers, Boilers, Steam Turbines, Hydraulics, Pollution Control, Marine Engineering, Environmental Protection, Quality Assurance, Water Chemistry, Plant Maintenance, Plant Operations, Industrial Hygiene, Industrial Safety, Refrigeration, Industrial Gases, Cryogenics, Espresso, Margin Analysis, Profit Improvement

Education
Arizona State University West   2012 — 2014
Bachelor of Science (B.S.), Life Sciences

Arizona State University   2000 — 2002
Computer Systems Engineering

Rio Salado College   2010 — 2011
General Studies

Center for Naval Engineering   2007 — 2008
Naval Engineering

East Valley Institute of Technology   1996 — 1998
Electronics Engineering

Gary Croft Gary Croft Phoenix, Arizona Area Details
Gary Croft's eTelecare Global Solutions Experience November 2007 - June 2009
Job Network Administrator
Industry Computer Networking
Experience
PanJit Americas, Inc.   March 2010 - Present
Stream Global Services  September 2009 - March 2010
eTelecare Global Solutions   November 2007 - June 2009
PanJit Americas, Inc   2002 - 2003
Primarion  2000 - 2002
Lansdale Semiconductor, Inc.   1997 - 2000
CompUSA  1996 - 1997
United Defence Land Products Division   1981 - 1994

Skills
Technical Support, Help Desk Support, Network Administration, Networking, iPhone, VPN, Active Directory, Switches, Project Management, Routers, Servers, Troubleshooting, DHCP, Cisco Technologies, Six Sigma

Education
San Jose State University   1983 — 1987
Industrial Technology/Minor Business

Evergreen Valley College   1980 — 1983
AA, Industrial Technology

San Jose City College   1981 — 1982
AA, Industrial Technology

Tony Nachman Tony Nachman Greater Los Angeles Area Details
Tony Nachman's eTelecare Global Solutions Experience 2005 - 2008
Job Senior Director, Portfolio Management at Sage
Industry Computer Software
Experience
Sage Group PLC   2013 - Present
Cisco Systems  2008 - 2013
Etelecare Global Solutions   2005 - 2008
Gap Inc.  1999 - 2002
Saks Fifth Avenue  1995 - 1999

Skills
Process Improvement, Business Process, Operations Management, Program Management, Strategy, CRM, Services Marketing, Portfolio Management, P&L Management, Customer Experience..., Business Strategy, Go-to-market Strategy, Business Transformation, Account Management, Business Development, Strategic Partnerships, Service Delivery, Outsourcing, Vendor Management, Six Sigma, Business Intelligence, Product Management, Project Management, Cross Functional Team..., Leadership, Public Speaking, Customer Experience, Strategic Planning, Forecasting

Education
W.P. Carey School of Business at Arizona State University   2002 — 2004
Master of Business Administration

Trinity College-Hartford   1991 — 1995
Bachelor of Arts, English

Brophy College Preparatory   1987 — 1991

Melvin Jones, SPHR Melvin Jones, SPHR Phoenix, Arizona Area Details
Melvin Jones, SPHR's eTelecare Global Solutions Experience 2006 - March 2011
Job Director, Organizational Development & Learning at StandardAero || Actively Seeking Great New Position
Industry Management Consulting
Experience
StandardAero  February 2013 - Present
Accenture  June 2012 - February 2013
Insight  June 2011 - February 2012
eTelecare Global Solutions   2006 - March 2011
JDA Software  2003 - 2006
ON Semiconductor  June 1998 - August 2003

Skills
Talent Management, Performance Management, Succession Planning, Leadership Development, Change Management, Coaching, Employee Relations, Organizational..., Employee Engagement, Analysis, Applicant Tracking..., Career Development, Culture Change, Deferred Compensation, Employee Benefits, Employee Training, Executive Coaching, HR Consulting, HRIS, Human Resources, Leadership, Management, Management Consulting, Onboarding, Organizational Design, Organizational..., Personnel Management, Process Improvement, Program Management, Recruiting, Strategy, Strategic Planning, Talent Acquisition, Team Building, Training, Workforce Planning

Education
Cornell University
Bachelor of Science (BS), Labor and Industrial Relations

Calneta Beeman PHR Calneta Beeman PHR San Antonio, Texas Details
Calneta Beeman PHR's eTelecare Global Solutions Experience March 2006 - August 2007
Job Account Manager at Arthur J. Gallagher & Co.
Industry Insurance
Experience
Arthur J. Gallagher & Co.   June 2013 - Present
Calvert Memorial Hospital  October 2012 - May 2013
Spurs Sports & Entertainment  July 2008 - May 2012
US Department of the Treasury  February 2008 - May 2008
eTelecare Global Solutions   March 2006 - August 2007
Title Cash of New Mexico, Inc   February 2004 - August 2005
CoastHills Federal Credit Union  April 2001 - May 2003

Skills
Compensation Review,..., Change Management and..., HRIS Technology..., Full Cycle Recruiting..., Strategic and Budget..., Employment Law..., Reporting and Compliance, Training and..., Performance Management..., Benefits and Workers..., Employee Relations and..., Corporate Communications, Project Management, Interpersonal..., Cultural Awareness and..., Management Training and..., Problem Recognition and..., Working Knowledge of..., Management, Change Management, Training, Employee Relations, Employee Benefits, Strategic Planning, Organizational..., Coaching, Recruiting, Performance Management, Succession Planning, Sales

Education
Bellevue University   2005 — 2006
Bachelor of Science (B.S.), Human Resources Management, 3.76

Ryan Elli Mateo Ryan Elli Mateo Concord, California Details
Ryan Elli Mateo's eTelecare Global Solutions Experience March 2006 - August 2009
Job Experienced IT Support, Helpdesk and AV Engineer
Industry Computer Software
Experience
NCS Group  July 2014 - May 2015
ESCO Pte. Ltd.   July 2012 - July 2014
Bank of America  November 2010 - June 2012
JPMorgan Chase  November 2009 - November 2010
eTelecare Global Solutions   March 2006 - August 2009

Skills
Active Directory, Microsoft Exchange, Help Desk Support, VPN, Windows 7, Windows XP Pro, Mac OS X, LAN-WAN, TCP/IP, VMware, Blackberry Enterprise..., Citrix, VDI, Lotus Notes, SharePoint, Oracle Applications, Dell Computers, AS400 system, Software Installation, Windows XP, Novell, Sametime, eSupport, Maximo, Peregrine, Remedy Ticketing System, RSA SecurID, CMS, Digital Signage, Signage Systems, Polycom Video..., Cisco Video Conferencing

Education
AMA University   2001 — 2005
Bachelor of Science (B.S.), Information Technology

South Crest School
High School Diploma

Michelle Kimble Michelle Kimble Phoenix, Arizona Details
Michelle Kimble's eTelecare Global Solutions Experience September 2002 - June 2006
Job LQ Monitor at MultiSystems Inc.
Industry Hospitality
Experience
Multi-Systems Inc.  September 2015 - Present
GoDaddy  July 2008 - June 2014
eTelecare Global Solutions   September 2002 - June 2006

Skills
Technical Support, Project Management, Team Leadership, Analysis, Reporting & Analysis, Quality Assurance, Web Design, HTML, SQL, MSQL, Hosted Services, Email Marketing, Social Media Marketing, Networking, Forecasting, Community Outreach, Corporate Events, Charity Events, Microsoft Word, WordPress, Office 365, Account Management, CMS, FTP software, Google Webmaster Tools

Education
Colorado Technical University   2015 — 2018
Bachelor of Applied Science (B.A.Sc.), Business, Management, Marketing, and Related Support Services, A

Project Challenge Military School

Seth Jay Seth Jay Albuquerque, New Mexico Area Details
Seth Jay's eTelecare Global Solutions Experience April 2004 - October 2005
Job Bilingual Trainer Sale & Retention at Comcast
Industry E-Learning
Experience
Comcast  March 2015 - Present
Sitel  November 2013 - March 2015
Inglés Individual   August 2012 - September 2013
Private Classes  September 2011 - August 2012
T-Mobile  December 2005 - July 2011
eTelecare Global Solutions   April 2004 - October 2005

Skills
Recruiting, Troubleshooting, Performance Management, Training, Operations Management, Employee Training, Competency Based..., Customer Satisfaction, Team Leadership, Strategic Planning, Sales Process, Leadership Development, Teaching, Teaching English as a..., Elementary Education, Human Resources, Networking, Staff Development, Analysis, Leadership, Team Building, Coaching

Education
Eastern New Mexico University   1997 — 2003
Bachelor's degree, Criminology

West Mesa

West Mesa

Jessica Farhanjeh Jessica Farhanjeh Phoenix, Arizona Area Details
Jessica Farhanjeh's eTelecare Global Solutions Experience March 2008 - July 2009
Job BelleChic Merchandising Specialist
Industry Logistics and Supply Chain
Experience
Tanga  January 2015 - Present
JDA Software  April 2013 - December 2014
AFS Technologies Inc.  October 2012 - April 2013
eTelecare Global Solutions   March 2008 - July 2009
AFS Technologies, Inc.   February 2007 - March 2008
Mayo Clinic Hospital  August 2006 - December 2006
Boeing  May 2006 - August 2006

Education
Arizona State University - W. P. Carey School of Business   2003 — 2006
BS, Supply Chain Management, International Business Certificate

Dana Haywood Dana Haywood Phoenix, Arizona Area Details
Dana Haywood's eTelecare Global Solutions Experience 2006 - 2008
Job Attended Colorado Technical UniversityOnline
Industry Information Technology and Services
Experience
Stream Global Services  August 2009 - July 2011
eTelecare Global Solutions   2006 - 2008
2Wire  August 2005 - February 2006
iQor  March 2005 - June 2005
Target  May 2000 - March 2005
Kmart Corporation  November 1998 - March 2000
Circle K  October 1997 - September 1998

Skills
Network Design, Windows 7, Android Development, Java, Network Administration, Troubleshooting, Computer Hardware, Technical Support, Active Directory, Windows Server, XP, Help Desk Support, Wireless Networking, Network Security, Routers, Servers, Computer Repair, Call Center, Networking, VPN, Software Installation, A+ Certified, Laptops, TCP/IP, System Administration, Call Centers, DNS, Operating Systems, Printers, LAN-WAN, BMC Remedy, DHCP, Remote Desktop, Hardware, Windows Vista, Windows XP Pro, Windows XP

Education
Walden University   2014 — 2016
Doctor of Information Technology

Colorado Technical University   2012 — 2014
Master of Science (M.S.), Information Technology Network Management, 4.0

Colorado Technical University-Online   2010 — 2012
Bachelor of Science in Information Technology, Network Management, 3.79

Collins College   2003 — 2004
Associate of Science (A.S.), Network and System Administration/Administrator, 3.73

Thomas Locke Thomas Locke Greater Pittsburgh Area Details
Thomas Locke's eTelecare Global Solutions Experience February 2006 - January 2011
Job (Former) Action Plan Advisor Madison Street Veterans Association
Industry Government Administration
Experience
Madison Street Veterans Association   February 2012 - Present
eTelecare Global Solutions   February 2006 - January 2011
Edward J. Minkskoff   June 1999 - April 2005
Office Max, Inc.   September 1996 - September 1998
AZ Department of Economic Security  September 1993 - February 1996
US Navy  March 1989 - March 1993

Skills
Microsoft Office Suite, Outstanding Customer..., Typing 45 + WPM, Outlook, Call Center, Coaching, Microsoft Excel, Customer Satisfaction, Microsoft Word, Team Leadership, Process Improvement, Resume Writing, Team Building, Technical Recruiting, Talent Acquisition, Customer Service, Microsoft Office, Call Centers, Staff Development, Sales, Telephone Skills, Social Networking, Time Management, Analysis, Interviews

Education
AZ Opportunities and Industrial Commission   2011 — 2011
MOUS (Microsoft Office User Specialist), Microsoft Office Software

Brooks Institute of Photography   2005 — 2005

Jeremy Cecil Jeremy Cecil Louisville, Kentucky Details
Jeremy Cecil's eTelecare Global Solutions Experience 2005 - 2005
Job Writer for Dark Matter News
Industry Information Technology and Services
Experience
Dark Matter News   August 2015 - Present
Best Buy Inc. - Geek Squad City   December 2007 - April 2015
eTelecare Global Solutions   2005 - 2005
C&G Technologies   2004 - 2004
Sullivan College of Technology and Design  2003 - 2003

Skills
Networking, Information Technology, TCP/IP, Data Recovery, Windows Server, DNS, Linux, Technical Documentation, RedHat, Network Administration, Music Production, Film Editing, Technical Writing, Philosophy Of Science, VMware Workstation, Technical Training, Microsoft Office, Writing, Philosophy of Religion, Film Production, Sound mixing, Sound editing, LDAP Administration, Fedora 20, OpenSuse, Gentoo, Knoppix, Secure FTP, System Architecture, Enterprise Network..., Process Improvement, Windows XP, Windows 7, Active Directory, Computer Hardware, Hardware, Software Installation, Troubleshooting, Windows

Education
Sullivan College of Technology and Design   2001 — 2004
Associate's Degree, Computer Network Administration - June 2004

Biola University   2011 — 2011
Philosophy of Religion

Russelle Anne Mcdermott Russelle Anne Mcdermott San Francisco, California Details
Russelle Anne Mcdermott's eTelecare Global Solutions Experience February 2003 - May 2004
Job Assessment and Triage Team Assistant for OptumHealth Behavioral Solutions
Industry Hospital & Health Care
Experience
UnitedHealth Group  April 2012 - Present
Independent Contractor  September 2014 - Present
Russelle Mcdermott's Ink   June 2011 - Present
oDesk  June 2011 - Present
Team Beachbody  August 2013 - October 2014
St. Luke's Medical Center-Global City   April 2009 - June 2011
eTelecare Global Solutions   February 2003 - May 2004

Skills
Healthcare, Social Media, Hospitals, Clinical Research, Social Networking, Nursing, Event Planning, Healthcare Management, Software Documentation, Blogging

Education
Capitol Medical Center Colleges   2004 — 2007
Bachelor's Degree, Nursing

AMA University   2000 — 2003
Bachelor's Degree, Information Technology

University of the Philippines   1995 — 1998
General Education, Electrical Engineering/Education/English

Jared Farkas Jared Farkas Miami/Fort Lauderdale Area Details
Jared Farkas's eTelecare Global Solutions Experience March 2005 - December 2005
Job U.S. Reservations Manager at Sixt Rent a Car USA
Industry Leisure, Travel & Tourism
Experience
Sixt rent a car US  February 2014 - Present
Sixt rent a car US  June 2012 - February 2014
The Cheesecake Factory  March 2005 - January 2012
eTelecare Global Solutions   March 2005 - December 2005
Cracker Barrel  September 2002 - March 2005
The Knox Financial Group   February 2002 - January 2003

Skills
Customer Service, Tourism, Car Rental, Hospitality, Staff Supervision, Team Mentoring, Leisure Travel, Interviews, Travel Management, Leisure, Sales Leadership..., Quality Assurance, Escalations Management, Business Travel, Account Management, Customer Escalation..., Mentoring Of Staff, DJ, Payroll Services, Human Resources, Corporate Actions, Global Mobility, Radio, Training, Escalation Resolution, Online Travel, Vacation, Radio Broadcasting, Commercial Radio, Live Events, Customer Satisfaction, Conversion Optimization, Partnership-building, Sales Management, Coaching Staff, Sales, Music Production, Management, Customer Retention, Hiring, Employee Training, Coaching, Payroll, Hiring Employees, Call Centers, Sales Presentations, Telephone Skills, Customer Service..., Employee Management, Project Management

Education
New Horizons Computer Learning Centers Miami   2014 — 2014
Certfication, Project Management Fundamentals

New Horizons Computer Learning Centers South Florida   2014 — 2014
Certification, Advanced Excel 2013 I, II, & III

Dale Carnegie Time Management Training   2013 — 2013

Broward College   2009 — 2013
Mass Communication/Media Studies

Gregory McKinley Gregory McKinley Phoenix, Arizona Area Details
Gregory McKinley's eTelecare Global Solutions Experience May 2006 - July 2007
Job Sr.Specialist of Talent Acquisition at Convergys
Industry Staffing and Recruiting
Experience
Convergys  May 2005 - Present
eTelecare Global Solutions   May 2006 - July 2007
eTelecare Global Solutions   May 2005 - May 2006
Puma  August 2002 - May 2005
Summerfest in Milwaukee, WI   July 2001 - August 2001

Skills
Recruiting, Call Center, Customer Service, Public Speaking, Talent Acquisition, Technical Recruiting, Sourcing, Performance Management, Employee Engagement, Employee Relations, Screening, Customer Satisfaction, Customer Retention, Vendor Management, Training, BPO, Hiring, Human Resources, Management, Call Centers, Leadership, Interviews, Temporary Placement, Applicant Tracking..., Onboarding, Sales

Education
Collins College   2002 — 2005
Bachelor's Degree in Animation, art, video, drawing, animation, special effects, website design/layout

Adam Mokan Adam Mokan Phoenix, Arizona Area Details
Adam Mokan's eTelecare Global Solutions Experience June 2005 - June 2007
Job Positive Vibes Guy at AuthorityLabs
Industry Information Technology and Services
Experience
AuthorityLabs   February 2013 - Present
Five9  January 2012 - February 2013
Dead Cactus Labs, LLC   October 2010 - January 2012
Salt River Project  September 2011 - December 2011
Envision, LLC  June 2007 - May 2011
Salt River Project  June 2007 - May 2011
Self Employed  December 2004 - September 2010
eTelecare Global Solutions   June 2005 - June 2007
Plex Systems, Inc.   April 1999 - December 2004
Hinkley Cold Storage Media   January 2003 - April 2004

Skills
Test Driven Development, JavaScript, ASP.NET MVC, C#, Ruby on Rails, jQuery, ASP.NET, Ruby, Microsoft SQL Server, WCF, T-SQL, Cloud Computing, User Interface Design, Continuous Integration, Windows Azure, Java, Entity Framework, API development, Node.js, HTML 5, Software Development, TDD, BDD, Bash, Git, Jenkins, System Architecture, Objective-C, C, SQL Server, Oracle, Mercurial, Python, Web Analytics, Mobile Technology, HTML5, CSS, Test Automation, Mac OS X, MaxMSP, Audio Engineering, Video Production, Publishing, Embedded Systems, Embedded C, RSpec, Amazon Web Services...

Education
Chandler-Gilbert Community College   2007 — 2008

Ferris State University   1997 — 1998

Eldad Engelman Eldad Engelman Phoenix, Arizona Area Details
Eldad Engelman's eTelecare Global Solutions Experience January 2006 - December 2007
Job Recruitment Relationship Manager, Allegis Global Solutions for American Express
Industry Human Resources
Experience
Allegis Global Solutions  January 2011 - Present
CDI Corporation  May 2010 - January 2011
Stream Global Services  December 2007 - April 2010
eTelecare Global Solutions   January 2006 - December 2007
eTelecare Global Solutions   June 2004 - January 2006
eTelecare Global Solutions   February 2004 - June 2004
Elite PC   April 2003 - January 2004
TRIO-Services   May 2002 - October 2002

Skills
Healthcare, Sourcing, Research, Customer Experience, Marketing Communications, Resume, Recruiting, Team Leadership, Human Resources, IT Recruitment, Applicant Tracking..., Project Management, Vendor Management, Talent Acquisition, Screening, Interviews, Management, Leadership, Temporary Placement, Strategic Planning, Cold Calling, Account Management, Hiring, Team Building, CRM, Marketing, Call Centers, Internet Recruiting, Training, Business Development, Strategy, Executive Search, Outsourcing, Coaching, Networking, Taleo, Consulting, Technical Recruiting, Program Management, College Recruiting, Sales, Process Improvement, Talent Management, Contract Recruitment, Onboarding, RPO, Staffing Services, Screening Resumes, Benefits Negotiation, Performance Management

Education
Arizona State University   1999 — 2003
Bachelor of Arts, Communication

Palmetto Highschool

Donn Abril Donn Abril Greater Chicago Area Details
Donn Abril's eTelecare Global Solutions Experience June 2000 - January 2003
Job IT Talent Acquisition Professional
Industry Information Technology and Services
Experience
Sterling Information Technology   March 2012 - Present
Laurus Technologies  June 2007 - February 2012
Global Consulting Group  April 2006 - April 2007
Citigroup Business Process Solutions   May 2005 - March 2006
Signium International  January 2003 - March 2005
eTelecare Global Solutions   June 2000 - January 2003

Skills
Talent Acquisition, Executive Search, Change Management, Vendor Management, Interviewing, Salary Negotiation, Technical Recruiting, Hiring, Screening, Sourcing, Benefits Negotiation, Recruiting, Onboarding, Interviews, Talent Management, Human Resources, Management, Strategy, SDLC, Training, HR Policies, CRM, Outsourcing, New Hire Orientations, Leadership, Business Development, Team Leadership, Business Process, Internet Recruiting

Education
Ateneo de Manila University   1996 — 2000
Bachelor of Arts, Psychology

Staci Lichterman Staci Lichterman Phoenix, Arizona Area Details
Staci Lichterman's eTelecare Global Solutions Experience January 2009 - December 2009
Job Travel Agent at AZ Trails Travel
Industry Hospitality
Experience
AZ Trails Travel   July 2015 - Present
Govig & Associates  June 2014 - June 2015
American Express  January 2010 - January 2014
Phoenix Comicon  March 2013 - September 2013
eTelecare Global Solutions   January 2009 - December 2009
Carlson Wagonlit Travel  April 2007 - June 2008
STA Travel  April 2006 - January 2007

Skills
Luxury travel, Customer Service, Consultative Selling, Travel Consultant, Hotels, Hospitality, International Travel, Leisure Travel, Business Travel, Corporate Travel, Travel Management, Sabre, Leisure, Online Travel, Sales, Selling, Marketing Strategy, Customer Satisfaction, Marketing, Tourism, Cruises, Travel Planning, Negotiation, Hospitality Industry

Education
Arizona State University
Bachelor's Degree, History and Tourism Management

Marge Galicia Marge Galicia Ocean Springs, Mississippi Details
Marge Galicia's eTelecare Global Solutions Experience 2002 - 2004
Job Senior Transformation & Development Professional; Senior T&D M.I.S.
Industry Professional Training & Coaching
Experience
Firstsource Solutions Limited  May 2011 - April 2014
Firstsource Solutions Limited  April 2011 - May 2011
Firstsource Solutions Limited  November 2009 - April 2011
www.jobspursuit.com   February 2009 - April 2009
ePLDT Ventus  August 2006 - May 2008
Epixtar Philippines   May 2006 - July 2006
Quality Assurance Specialist at NuComm International – Manila (now Transcom Int’l.)   July 2005 - December 2005
Client Logic  December 2003 - July 2004
eTelecare Global Solutions   2002 - 2004

Skills
Training, Employee Training, Soft Skills, Human Resources, Management, BPO, Leadership, Project Management, Call Center, Performance Management, Employee Engagement, Call Centers, Team Management, Quality Assurance, Outsourcing, CRM, Talent Acquisition, Talent Management, Vendor Management, Recruiting, Screening, Sourcing, Interviews, MIS, Technical Recruiting, Executive Search, Employee Relations, Performance Appraisal, HRIS, Customer Satisfaction, Business Process..., Process Improvement, Coaching, Screening Resumes, Training Delivery, HR Policies, Team Building, Team Leadership, Onboarding, Contact Centers, Organizational..., Marketing, Market Research, Business Analysis, Hiring, Analysis, Benefits Negotiation

Education
University of Perpetual Help System DALTA   1997 — 2000
B.S.C., Marketing

College of the Holy Spirit - Mendiola, Manila   1992 — 1994
B.S.C., Marketing

PAREF Woodrose School   1985 — 1990
High School Graduate

Jennifer Bare Jennifer Bare Phoenix, Arizona Area Details
Jennifer Bare's eTelecare Global Solutions Experience March 2002 - October 2006
Job Founder, GetCrocked.com
Industry Food & Beverages
Experience
Stream Global Services  January 2010 - April 2011
Stream Global Services (formerly eTelecare Global Solutions)   March 2008 - January 2010
DHL Express  August 2007 - February 2008
CareerTours   October 2006 - May 2007
eTelecare Global Solutions   March 2002 - October 2006
Phase 2 Solutions (Acquired by eTelecare Global Solutions)   2002 - 2006
Spectrum Healthcare  January 2000 - March 2002
St. Louis Rams  April 1996 - February 1998

Skills
Call Center, Vendor Management, Account Management, Program Management, Business Development, Project Management, Sales, Leadership Development, Contract Negotiation, International Operations, BPO, Outsourcing, Operations Management, Workforce Management, Customer Experience, Call Centers, Performance Management, Training, Management, Strategy, Process Improvement

Education
Arizona State University - W. P. Carey School of Business   2005 — 2007
MBA, International Business

Southern Illinois University, Edwardsville   1995 — 1999
BS, Business Administration - Human Resources

Yvonne G. Renaldo Yvonne G. Renaldo San Francisco Bay Area Details
Yvonne G. Renaldo's eTelecare Global Solutions Experience January 2006 - October 2006
Job Career Services Coordinator
Industry Education Management
Experience
InterCoast College  June 2015 - Present
Heald College  February 2015 - April 2015
Alameda County  September 2014 - November 2014
Ashley Furniture Homestores  February 2014 - July 2014
CBS Interactive  May 2013 - December 2013
99 Cents Only Stores  January 2010 - March 2013
Coastal Training Technologies  February 2008 - June 2009
TeleTech  March 2007 - December 2007
eTelecare Global Solutions   January 2006 - October 2006

Skills
Customer Service, CRM, Telemarketing, Call Centers, Sales Management, Data Entry, Cold Calling, Social Media Marketing, Microsoft Office, Microsoft Excel, Microsoft Word, Proofreading, Outlook, Retail, Retail Sales, Recruiting, Training, Sales, Interviews

Education
Tomas Claudio Memorial College   2002 — 2007
Bachelor of Arts (BA), English Language and Literature

Far Eastern University   1999 — 2000
Associate's degree, Psychology

Megan Amdahl, CPA Megan Amdahl, CPA Fountain Hills, Arizona Details
Megan Amdahl, CPA's eTelecare Global Solutions Experience July 2008 - April 2010
Job VP Finance, Controller Insight
Industry Information Technology and Services
Experience
Insight  September 2010 - Present
eTelecare Global Solutions   July 2008 - April 2010
VistaCare  2004 - 2008

Skills
GAAP / Technical..., SEC Financial Reporting, Continuous Process..., Mergers & Acquisitions, Budgeting and..., International Business..., Internal Controls, Strategic Financial..., Accounting, Process Improvement, Analysis, Finance, Leadership, Continuous Improvement, International Sales, Financial Accounting, Financial Planning, Financial Analysis, Management, SEC Filings, Executive Management, Forecasting

Education
University of Notre Dame   2000 — 2001
Master of Arts (MA), Accounting

Arizona State University   1997 — 2000
Bachelor of Arts (BA), Finance, General

John Brian Tuazon John Brian Tuazon Tampa, Florida Details
John Brian Tuazon's eTelecare Global Solutions Experience January 2009 - December 2010
Job Technical Recruiter at ProV International
Industry Staffing and Recruiting
Experience
ProV International  October 2014 - Present
ProV International  October 2014 - Present
ProV International  May 2014 - August 2014
Convergys  2010 - 2012
eTelecare Global Solutions   January 2009 - December 2010
Teleperformance  April 2006 - December 2009

Skills
Management, BPO, Customer Service, Resume Writing, Call Centers, Technical Support, Telemarketing, Article Submission, Customer Satisfaction, Microsoft Word, HRSmart, Customer Experience, Sales Operations, Recruiting, Technical Recruiting, Contract Recruitment, IT Recruitment, Interviews, Screening, Job Analysis, Sourcing, Staffing Services, Benefits Negotiation, Boolean Searching, Hiring, Talent Acquisition

Education
AMA University   2006 — 2008
Associate's degree, Computer Systems Networking and Telecommunications

John Criddle, CISSP John Criddle, CISSP Phoenix, Arizona Area Details
John Criddle, CISSP's eTelecare Global Solutions Experience June 2007 - September 2008
Job Senior Director IT Enterprise Infrastructure Operations
Industry Information Technology and Services
Experience
CVS Health  November 2014 - Present
Expert Global Solutions  October 2012 - November 2014
Global Technology Solutions Group - GTSG  July 2012 - October 2012
PayPal  October 2008 - July 2012
eTelecare Global Solutions   June 2007 - September 2008
Harrah's Entertainment  June 2005 - March 2007
Bass Pro Shops  2007 - 2007
Safeway, Inc.   1998 - 2005
Premenos Corp / Harbinger Corp.   1994 - 1996

Skills
Data Center, Information Security, Networking, Cisco Technologies, Infrastructure, Hardware, Windows, Vendor Management, IT Management, Disaster Recovery, ITIL, IT Service Management, Avaya, Unix Operating Systems, Project Management, Capacity Planning, Enterprise Software, Unix, Enterprise Architecture, Storage Area Networks, CISSP, SDLC, Security, Integration, Active Directory, Network Security, IT Strategy, Virtualization, SaaS, System Deployment, Cloud Computing, Databases, Information Technology, Management, Linux, Leadership, PMP, Outsourcing, Business Analysis, Operating Systems, Technical Support, IT Operations, Process Improvement, Business Continuity, Servers, VMware, Network Engineering, Service Delivery, Architectures, Program Management

Education
California Polytechnic State University-San Luis Obispo
B.S., Mechanical Engineering

Carmel High School

Priscilla Fosdick Priscilla Fosdick Phoenix, Arizona Area Details
Priscilla Fosdick's eTelecare Global Solutions Experience June 2008 - January 2010
Job Site Administrator at DIRECTV
Industry Broadcast Media
Experience
DIRECTV  August 2014 - Present
AAA MSC   December 2009 - April 2012
eTelecare Global Solutions   June 2008 - January 2010
University of Phoenix  June 2007 - June 2008

Skills
Customer Service, Call Centers, Customer Satisfaction, Customer Experience, Telecommunications, Microsoft Office, Training, Microsoft Excel, Microsoft Publisher, Sales, Team Leadership, Team Building, Account Management, Customer Retention, Sales Process, Process Improvement, Leadership, Time Management, Coaching, Dispatching, Computer Aided Dispatch

Education
Glendale Community College   2015 — 2018
Associate's Degree, Business Administration and Management, General

Leanne Laudico Arcinue Leanne Laudico Arcinue New York, New York Details
Leanne Laudico Arcinue's eTelecare Global Solutions Experience April 2000 - September 2002
Job Research Director, Egon Zehnder
Industry Management Consulting
Experience
Egon Zehnder  April 2011 - Present
Worldwide Business Research  October 2005 - April 2011
eTelecare Global Solutions   April 2000 - September 2002
Citigroup  April 1996 - April 2000

Skills
Market Research, Change Management, Project Management, Program Management, Team Leadership, Financial Services, Strategic Planning, Business Strategy, Strategy, CRM, Leadership, Training, Outsourcing, Product Development, Management, Start-ups, Recruiting, Talent Management, Organizational...

Education
Harvard University   2003 — 2005
Special Studies in Business Administration and Management

Ateneo de Manila University   1992 — 1996
BA, Psychology

Goldine Erispe Goldine Erispe Greater New York City Area Details
Goldine Erispe's eTelecare Global Solutions Experience December 2003 - May 2005
Job Kindergarten Teacher at Academic Leadership Charter School
Industry Education Management
Experience
Academic Leadership Charter School  September 2013 - Present
Roosevelt Children's Center  January 2013 - June 2013
Sports and Arts in Schools Foundation  September 2012 - June 2013
Brightside Academy  September 2011 - July 2012
Roosevelt Island Youth Program   October 2009 - August 2011
NYC Department of Education  February 2011 - May 2011
Stream Global Services  May 2006 - July 2009
eTelecare Global Solutions   December 2003 - May 2005

Skills
Teaching, Smartboard, Program Management, Lesson Planning, Capoeira, Special Education, Leadership Development, Tutoring, Team Leadership, Coaching, Instructional Design, Public Speaking, Training, Project Planning, Educational Leadership, IEP, Functional Behavior..., Elementary Education

Education
City University of New York-Hunter College   2012 — 2014
Master of Science (M.S.), Special Education and Teaching

City University of New York-Hunter College   2009 — 2011
Masters, Childhood Education

University of Asia and the Pacific   1998 — 2002
B.S., Humanities

Dale McClain Dale McClain Greater Philadelphia Area Details
Dale McClain's eTelecare Global Solutions Experience September 2006 - October 2007
Job Tech 3, Tools & Software Development at Comcast
Industry Telecommunications
Experience
Comcast  December 2010 - Present
Comcast  January 2010 - December 2010
Comcast  January 2008 - January 2010
eTelecare Global Solutions   September 2006 - October 2007
2Wire  November 2005 - September 2006
MCI Worldcom  December 2004 - November 2005
United States Air Force  May 2002 - May 2004

Skills
TCP/IP, Wireless, VoIP, IP, Troubleshooting, Development Tools, Design Tools, Graphic Design, C#, JavaScript, HTML, CSS, CSS Javascript, Node.js, Server 2000-2008, Microsoft SQL Server, SQL Server Management..., MySQL, Linux, Fedora Core, IIS, PHP, XML, Perl Script, AJAX, JSON, Computer Hardware, Active Directory, Broadband, Cabling, Technical Support, Routers, Call Centers, Network Engineering, Operating Systems, Software Installation, Switches, Windows 7, Telephony, Networking, OS X, Windows, DNS, VOD, System Deployment, Windows Server, Computer Network..., Cisco Technologies, Telecommunications, Ethernet

Education
Arizona State University   2003 — 2005
Graphic Information Technology

Collins College   2001 — 2003
Associate of Science (A.S.), Computer Animation, 3.65

Burlington County College   2000 — 2000
Graphic Design

Indiana University of Pennsylvania   1998 — 2000
Fine Art / Computer Science

Penns Manor Jr/Sr High School   1993 — 1998
High School Diploma

Karla Jennifer Agana- Manuel Karla Jennifer Agana- Manuel San Francisco, California Details
Karla Jennifer Agana- Manuel's eTelecare Global Solutions Experience April 2006 - February 2009
Job Design and Implementation Project Manager at Almac Group
Industry Telecommunications
Experience
Almac Group  January 2013 - Present
LiveVox  April 2011 - December 2012
LiveVox  October 2009 - April 2011
eTelecare Global Solutions   April 2006 - February 2009
eTelecare Global Solutions   November 2003 - March 2006
eTelecare Global Solutions   April 2003 - October 2003
eTelecare Global Solutions   May 2002 - April 2003

Skills
Customer Relations, Planning, Accountability, Telecommunications, Vendor, Wireless, Customer Service, Call Center, Coordination, Continuous Improvement, Problem Solving, Hosted Services, Executive Coaching, Training Delivery, Training Programme..., Goal Setting, Employee Relations, Project Planning, Training, Team Building, Quality Assurance, Employee Training, CRM, Talent Management, Team Leadership, Team Management, SaaS, Telephony, BPO, Workforce Management, Sales Operations, Project Management, Call Centers, IVR, Leadership, Key Account Management, Salesforce.com, Customer Experience, Outsourcing, B2B, Process Improvement, Time Management, Customer Satisfaction, SIP, VoIP, Vendor Management, Technical Support, Management, CTI, Contact Centers

Education
De La Salle University   1998 — 2001
BSBA, Bachelor of Science and Business Administration- Major in Human Resource Management

Andrew Buchen Andrew Buchen Dallas/Fort Worth Area Details
Andrew Buchen's eTelecare Global Solutions Experience October 2006 - September 2007
Job 3D Game Artist Modeler at Angtech Images Inc.
Industry Computer Games
Experience
Angtech Images Inc.   June 2008 - Present
ELM Locating  May 2002 - June 2008
eTelecare Global Solutions   October 2006 - September 2007
Freelance Senior Technical Illustrator   January 1993 - May 2002

Skills
3D Studio Max, Zbrush, Maya, Modeling, Photoshop, Character, 3D, Dreamweaver, Illustration, Texturing, Animation, Illustrator, After Effects, Lighting, Rigging, 3D animation, Graphic Design, Graphics, Concept Design, Microsoft Office, Adobe Creative Suite, UV mapping, Drawing, Premiere, Web Design, Photography, Word, PowerPoint, Art, 2D, Rendering, Low Poly Modeling, Video Editing, Character Animation, Editing, Storyboarding, Pipelines, Game Art, Character Design, Character Modeling, Computer Graphics, Visual Effects, Compositing, Digital Sculpting, Texture Painting, Max, Character Rigging, Video Games, Motion Graphics, Digital Art

Education
Collins College   2006 — 2009
B. A.

Mohawk College   1995 — 1997
A. A.

Mohawk College   1994 — 1996
A. A.

Fairview College   1992 — 1993
Certification

Carl Anthony Carl Anthony Greater Los Angeles Area Details
Carl Anthony's eTelecare Global Solutions Experience April 2005 - June 2006
Job Sales Rep at LegalZoom
Industry Legal Services
Experience
LegalZoom  March 2008 - Present
Bank of America  October 2006 - January 2008
eTelecare Global Solutions   April 2005 - June 2006

Skills
MS Office Suite, Adobe Creative Suite, Computer Graphics, Conflict Resolution, Customer Service, Intellectual Property, Inside Sales, Sales Process, Griffin Hill Sales..., Six Sigma, Graphic Design, Digital Printing, Computer Hardware, Computer Maintenance, Coaching, Sports, Music Production, Music Videos

Education
Collins College   2004 — 2008
BA, Graphic Design

Katherine Gibbs School   2002 — 2004
AA, Conputer Technology

Julius Gilgur Julius Gilgur Phoenix, Arizona Area Details
Julius Gilgur's eTelecare Global Solutions Experience April 2001 - June 2007
Job Business Director at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys  August 2012 - Present
Total Transit Inc  November 2011 - August 2012
Specialty Merchandise Corporation  June 2007 - December 2011
eTelecare Global Solutions   April 2001 - June 2007

Skills
Call Center, Performance Management, Process Improvement, Operations Management, Vendor Management, Sales Management, Hiring, Business Management, Training, Management, Project Management, Call Centers, Leadership, Manage Client..., Offshore Management, Root Cause Problem..., Business Travel, Emotional Intelligence, Quality Assurance, Outsourcing, Customer Experience, BPO, Sales

Education
University of Phoenix   2004 — 2006
Masters

Arizona State University West   2001 — 2003
Bachelors

Arizona State University   1998 — 2001
BS

Mike Spitzmiller Mike Spitzmiller San Diego, California Details
Mike Spitzmiller's eTelecare Global Solutions Experience January 2008 - September 2009
Job Business Operations Qualcomm
Industry Wireless
Experience
Qualcomm  September 2009 - Present
eTelecare Global Solutions   January 2008 - September 2009
SunRocket, Inc.   July 2006 - July 2007
AOL  April 1999 - July 2006
Federal-Mogul Corp.  May 1996 - April 1999

Skills
Operations Management, Business Strategy, Customer Experience, Program Management, Vendor Relations, International Operations, Team Management, Budgeting, Leadership Development, Customer Satisfaction, Business Analysis, Vendor Management, Process Improvement, Outsourcing, Start-ups, Customer Retention, Call Center, Business Process..., Customer Relations, E-commerce, Contract Negotiations, Performance Management, Change Management, Telecommunications, Cross-functional Team..., Sales Operations, Strategic Planning, Customer Service, Strategy, Call Centers, Management, Leadership, CRM, Budgets, Forecasting, Organizational..., Product Management, Business Process

Education
University of South Carolina - Darla Moore School of Business   1994 — 1996
MBA, International Business

Rollins College   1991 — 1994
BA, International Relations

Bucknell University   1989 — 1991

Ritchie J. Smith Ritchie J. Smith Phoenix, Arizona Details
Ritchie J. Smith's eTelecare Global Solutions Experience May 2007 - September 2007
Job
Industry Information Technology and Services
Experience
Arizona Public Service  September 2007 - Present
Valley of the Sun United Way  August 2013 - November 2013
Tech One  September 2007 - March 2011
eTelecare Global Solutions   May 2007 - September 2007
IKEA  July 2003 - March 2007
Macy’s  June 2002 - July 2003
Apple Computer  April 2003 - April 2003
Banner Health  June 2002 - December 2002
Enterprise Technology Services  2002 - 2002
Inacom  January 1999 - January 2001

Skills
Microsoft Office, Windows, Citrix, Access, ERP, Security, Hardware, Active Directory, TCP/IP, Quality Assurance, Servers, Management, Business Analysis, Technical Support, Laptops, Software Documentation, Process Improvement, Databases, Networking, Testing, Software Installation, SharePoint, Cisco Call Manager, Troubleshooting, Team Leadership, Analysis, Vendor Management, Training, IT Management, IT Operations, Integration, Information Technology, System Administration, ITIL, Business Process, Business Process..., Disaster Recovery, Call Centers, Requirements Analysis, IT Service Management, SDLC, Data Center, Leadership, Customer Service

Education
Thunderbird School of Global Management   1992 — 1993
Master of Business Administration

Baylor University   1985 — 1990
Bachelor of Business Administration (B.B.A.)

Baylor University - Hankamer School of Business   1985 — 1990
Bachelor of Business Administration

Baylor University - Hankamer School of Business   1985 — 1990
Bachelor of Business Administration (B.B.A.)

Arizona State University - W. P. Carey School of Business
Postbaccalaureate Studies

Greenvale Elementary

PC North High School

Kimo Wentzel Kimo Wentzel Phoenix, Arizona Area Details
Kimo Wentzel's eTelecare Global Solutions Experience 2006 - 2007
Job BI Developer, Centuri Construction Group
Industry Computer Software
Experience
IO Data Center   June 2014 - November 2014
Cox Communications  November 2012 - April 2014
Arizona Diamondbacks  October 2011 - July 2012
First Things First (The State of Arizona)   July 2010 - October 2011
Ascent Healthcare Solutions  July 2008 - December 2009
Nautilus Insurance   May 2008 - July 2008
Swift Transportation  February 2008 - May 2008
Ryland Group   January 2007 - November 2007
Etelecare Global Solutions   2006 - 2007
Calence Inc.   July 2005 - February 2006

Skills
Data Warehousing, Microsoft SQL Server, Cognos, SQL, SharePoint, Business Intelligence, ETL, Visio, PL/SQL, Oracle, Databases, Data Migration, Database Administration, Data Analysis, Data Mining

Education
San Jose State University
B.S.

De Anza College   1987 — 1989

San Diego State University-California State University

Jeffery Land Jeffery Land Greater Seattle Area Details
Jeffery Land's eTelecare Global Solutions Experience October 2006 - September 2007
Job Systems Architect at Mytek Network Solutions
Industry Information Technology and Services
Experience
Mytek Network Solutions  February 2012 - Present
Mytek Network Solutions  June 2009 - March 2012
Arizona Department of Water Resources  October 2008 - December 2008
Tile & Stone Accents   October 2007 - October 2008
Etelecare Global Solutions   October 2006 - September 2007

Skills
XenServer, Hyper-V, Exchange, Active Directory, VMware, Virtualization, VDI, Network Design, Server Architecture, Windows Server, Citrix, Servers, Powershell, DNS, System Administration, Disaster Recovery, Cisco Technologies, Data Center, SCCM, Network Security, Windows 7, VMware ESX, XP, Network Administration, VMware Infrastructure, Group Policy, Microsoft Exchange, Hardware, Xen, Windows XP

Education
Southern Adventist University   2001 — 2004

Andrews University   1997 — 2000

Jan Fiaui Jan Fiaui Scottsdale, Arizona Details
Jan Fiaui's eTelecare Global Solutions Experience November 2006 - October 2009
Job Director, Global Sales Operations at Axway
Industry Computer Software
Experience
Axway  June 2014 - Present
Convergys  March 2014 - June 2014
Stream Global Services  October 2009 - March 2014
eTelecare Global Solutions   November 2006 - October 2009
Gap Inc.  July 2005 - November 2006
Alaska Airlines  July 2000 - July 2005
The Coca-Cola Company  August 1995 - April 2000
Amron Blue Services   July 1996 - March 2000

Skills
Six Sigma, Essbase, Business Process, Analytics, Sales Operations, Process Improvement, Forecasting, Call Center, Cross-functional Team..., Planning, Performance Management, Salesforce.com, Analysis, Excel, Data Analysis, Strategic Planning, Business Strategy, Business Intelligence, Sales Management, Business Process..., Access, Business Analysis, Strategy, Management, Leadership, CRM

Education
Colorado State University   2007 — 2009
MBA, Master of Business Administration

Arizona State University
B.S., Business Administration - Finance emphasis

Isy Pascual Isy Pascual San Francisco Bay Area Details
Isy Pascual's eTelecare Global Solutions Experience May 2007 - December 2008
Job Lead Analyst/Technical Sourcer
Industry Outsourcing/Offshoring
Experience
BlackPoint Partners   June 2007 - Present
Convergys  June 2007 - Present
eTelecare Global Solutions   May 2007 - December 2008
AMA Computer Learning Center   October 2005 - December 2006
Bank of Commerce (Philippines)   April 2004 - October 2005
Adamson University  1990 - 2005

Skills
Recruiting, Sourcing, Interviews, Leadership, Talent Acquisition, Management, Lead Generation, Networking, Customer Service, Performance Management, Online Research, Talent Management, Executive Search, Technical Recruiting, Pipeline Development, Customer Service..., Customer Experience..., Performance Analysis, Cold Calling, Data Entry, Strategy, Performance Improvement, Executive Coaching, Call Centers, outbound call, Business Coaching, Management Consulting, Temporary Placement, Permanent Placement, B2B, B2C, agency side recruiting, end to end recruiting

Education
Adamson University   2001 — 2005
BS, Computer Science

Adamson University   2001 — 2005
Bachelor's degree, Computer Science

Argie Cabacungan Argie Cabacungan San Jose, California Details
Argie Cabacungan's eTelecare Global Solutions Experience
Job call center agent at Etelecare Global Solutions
Industry Outsourcing/Offshoring
Experience
Etelecare Global Solutions  

Skills
BPO, Call Center

Education
University of Perpetual Help - Foundation for Medicine and Health Sciences   2003 — 2006
Bachelor of Science, Nursing Education

Wendy Ellis, SPHR Wendy Ellis, SPHR Phoenix, Arizona Area Details
Wendy Ellis, SPHR's eTelecare Global Solutions Experience August 2007 - July 2010
Job Director, Human Resources Business Partner at PayPal
Industry Information Technology and Services
Experience
PayPal  March 2011 - Present
StarTek  2010 - 2011
eTelecare Global Solutions   August 2007 - July 2010
eFunds  January 2002 - August 2007
Southwest Supermarkets, LLC   July 2000 - December 2001

Skills
Compensation, Performance Management, Talent Acquisition, Succession Planning, HRIS, Executive Compensation, Board Presentations, International HR..., Benefits Management, HR Strategy, Employee Engagement, Deferred Compensation, Employee Benefits, Organizational..., Workforce Planning, Talent Management, Employee Relations, Organizational Design, Personnel Management, Human Resources

Education
University of Maryland College Park   1993 — 1994
Graduate Fellow, Political Science

Clark University   1989 — 1993
BA, Political Science

Ego Faylona Ego Faylona San Francisco, California Details
Ego Faylona's eTelecare Global Solutions Experience July 2005 - July 2006
Job Visual Designer
Industry Design
Experience
Workday  February 2014 - Present
Identified  October 2011 - February 2014
Aleph-Labs   January 2010 - June 2011
Yellowasp   October 2009 - January 2010
The Design People, Inc.   January 2007 - October 2009
iWebmasters.com   January 2006 - January 2007
eTelecare Global Solutions   July 2005 - July 2006

Skills
Web Design, User Experience, User Interface, User Interface Design, Photoshop, Front-end, XHTML, Graphic Design, Interaction Design, Illustrator, Mobile Applications, Adobe Creative Suite, HTML5, jQuery, HTML 5, Art Direction, CSS, Dreamweaver, CMS, WordPress, InDesign, Photography, Advanced CSS, SEO, Typography, Jade, SASS, HAML

Education
De La Salle University - Dasmariñas   2001 — 2004
Bachelor of Science, Computer Science

AMA University   2000 — 2001
Bachelor of Science, Information Technology

Lutron Kerr Lutron Kerr Raleigh-Durham, North Carolina Area Details
Lutron Kerr's eTelecare Global Solutions Experience October 2006 - September 2007
Job Helpdesk Analyst
Industry Information Technology and Services
Experience
HCL Technologies  October 2014 - Present
Novant Health  March 2014 - August 2014
CSC  October 2012 - August 2013
Yuma Regional Medical Center  January 2012 - February 2012
Northrop Grumman Information Systems  October 2009 - August 2011
Maricopa Integrated Health System  September 2009 - October 2009
Phoenix Day School for the Deaf  January 2009 - February 2009
AT&T  April 2008 - November 2008
State Farm Insurance  October 2007 - April 2008
Etelecare Global Solutions   October 2006 - September 2007

Skills
Troubleshooting, Computer Hardware, Active Directory, A+ Certified, BMC Remedy, Technical Support, Windows 7, Laptops, Norton Ghost, XP, Help Desk Support, Printers, Windows Server, Software Installation, Servers, VPN, Windows, CompTIA, Hardware, Network Administration, Computer Security, Security+, SCCM, System Deployment, Acronis, Hardening

Education
Andrews University   2000 — 2004
Bachelor of Science (B.S.), Computer Information Systems

Brant Flick Brant Flick Phoenix, Arizona Area Details
Brant Flick's eTelecare Global Solutions Experience October 2006 - September 2007
Job Senior Systems Engineer at DMB Associates
Industry Real Estate
Experience
DMB Associates  January 2015 - Present
DMB Associates  June 2010 - Present
Comsys  September 2008 - June 2010
Comsys  September 2007 - October 2008
eTelecare Global Solutions   October 2006 - September 2007
Ensynch  June 2006 - September 2006
Casa Blanca Community School   January 2002 - May 2006

Skills
Active Directory, Servers, Networking, VMware, System Administration, Information Technology, Technical Support, Integration, Virtualization, Disaster Recovery, Windows Server, Data Center

Education
Collins College   2000 — 2001

Mountain Pointe High School   1995 — 1999
High School Diploma

Natalie Fischer Jennings Natalie Fischer Jennings Greater Los Angeles Area Details
Natalie Fischer Jennings's eTelecare Global Solutions Experience February 2001 - January 2008
Job Marketing at PSI Services LLC
Industry Human Resources
Experience
PSI Services LLC  January 2008 - Present
eTelecare Global Solutions   February 2001 - January 2008
CaliforniaMart   March 1994 - June 2000

Education
California State University-Los Angeles   1995 — 1997
MBA, Marketing

Cheryl Campbell Cheryl Campbell Phoenix, Arizona Area Details
Cheryl Campbell's eTelecare Global Solutions Experience 2008 - 2010
Job Chief Financial Officer at Wildflower Bread Company
Industry Accounting
Experience
Wildflower Bread Company  2011 - Present
Limelight Networks  2010 - February 2011
eTelecare Global Solutions   2008 - 2010
Schaller Anderson  2002 - 2008
Tech USA  2001 - 2002
WhiteStone Financial Group   1999 - 2001
Arthur Andersen  1998 - 1999
Doubletree Hotel  1997 - 1998
Main Street Restaurant Group  1990 - 1997

Skills
Auditing, Payroll, Cash Management, Accounts Payable, General Ledger, SEC filings, Financial Analysis, Managerial Finance, Consolidation, CPA, Treasury, Cash Flow Forecasting, Performance Appraisal, Corporate Tax, Corporate Governance, Shared Services, Sarbanes-Oxley Act, Accounting, Management, Cash Flow, Finance, Foreign Currency..., Strategic Financial..., Internal Audit, Global Consolidation, Financial Reporting, BPO, Consolidated Financial..., Internal Controls, Corporate Communications, US GAAP, GAAP, Financial Statements

Education
Arizona State University
BS, Accounting

Bruce Fredette-Roman, CPA Bruce Fredette-Roman, CPA Phoenix, Arizona Area Details
Bruce Fredette-Roman, CPA's eTelecare Global Solutions Experience November 2004 - May 2008
Job U.S. Chief Accountant, ASML
Industry Semiconductors
Experience
ASML  May 2010 - Present
LifeLock  May 2008 - May 2010
eTelecare Global Solutions   November 2004 - May 2008
Motorola Semiconductor  1993 - 2004

Education
Arizona State University
Bachelor of Science, Accountancy

Arizona State University
Masters of Accountancy, Taxation

Colleen J. Ruyter Colleen J. Ruyter Phoenix, Arizona Area Details
Colleen J. Ruyter's eTelecare Global Solutions Experience November 2006 - November 2009
Job Director of Tax Americas at APL
Industry Maritime
Experience
APL  November 2009 - Present
eTelecare Global Solutions   November 2006 - November 2009
PricewaterhouseCoopers  August 1998 - November 2006
Coopers & Lybrand  September 1997 - August 1998

Education
Brigham Young University
MACC, Accounting - Tax

Russell Pepin Russell Pepin Phoenix, Arizona Area Details
Russell Pepin's eTelecare Global Solutions Experience October 2008 - August 2009
Job Call Center Manager at OpenTech Alliance, Inc.
Industry Information Technology and Services
Experience
OpenTech Alliance, Inc.   March 2012 - Present
Trimble Navigation  August 2009 - June 2012
eTelecare Global Solutions   October 2008 - August 2009
e4e  June 2002 - July 2008
USAF  April 1983 - April 2003

Education
Community College of the Air Force
Construction Engineering

Aaron Bissinger Aaron Bissinger Phoenix, Arizona Area Details
Aaron Bissinger's eTelecare Global Solutions Experience August 2006 - April 2007
Job Plan Automation Senior Associate at Cigna
Industry Information Technology and Services
Experience
Cigna  March 2014 - Present
PlumChoice  December 2012 - February 2014
PlumChoice Online PC Services  November 2010 - December 2012
PlumChoice Online PC Services  May 2009 - November 2010
PEM Real Estate Group  April 2007 - January 2008
eTelecare Global Solutions   August 2006 - April 2007
2Wire  December 2005 - August 2006
Wal-Mart, Inc  August 2005 - December 2005
Granite Computer Solutions, Inc   February 2005 - June 2005
Fry's Electronics  May 2001 - February 2005

Skills
A+ Certified, Desktop Support, Security+, Laptops, Printers, Computer Hardware, Troubleshooting, Workstations, Software Installation, XP, Hardware, Computer Repair, Remote Support, Customer Service, Windows, Peripherals, Operating Systems, Microsoft Office, Windows 7, Diagnostics, Inventory Management, Wireless, Escalation, Windows Vista, Hardware Diagnostics, Technical Support, Remote Desktop, Networking, Active Directory, Help Desk Support, CompTIA, Hardware Support, Norton Ghost, VPN, Wireless Networking, Routers, DHCP, Citrix, Servers, Windows Server, Windows XP Pro, Windows XP

Education
Capella University   2015 — 2017
Bachelor of Science (B.S.), Information Technology

Glendale Community College   2008 — 2013
ABUS SR For Computer information Systems, Computer and Information Systems Security/Information Assurance

TechSkills   2007 — 2009
Certificate, N+, S+, CCNA, MCSE

Art Institute of Phoenix   2000 — 2000
Certificate, Professional Cooking

Iñigo Martin Mendoza Iñigo Martin Mendoza Greater New York City Area Details
Iñigo Martin Mendoza's eTelecare Global Solutions Experience August 2007 - December 2007
Job Service Delivery | Quality at SITEL
Industry Outsourcing/Offshoring
Experience
Sitel  March 2009 - Present
TeleTech  April 2008 - January 2009
ePLDT Ventus  2009 - 2009
eTelecare Global Solutions   August 2007 - December 2007
FedEx Kinko's  October 2005 - July 2007
Commission on Elections (Philippines)   July 2006 - June 2007
Central Bank of the Philippines (BSP)   March 2004 - February 2007
Verizon  February 2000 - September 2005

Education
Ateneo de Manila University   2008 — 2009
Certificate, Business Process Outsourcing

New York University   1998 — 2002
BS, Computer Science

City University of New York
MBA, Business Administration

Daniel Buchanan Daniel Buchanan Austin, Texas Details
Daniel Buchanan's eTelecare Global Solutions Experience February 2007 - April 2008
Job Systems Engineer Team Lead at Nucleoware Development
Industry Information Technology and Services
Experience
Nucleoware Development   February 2012 - Present
DiCOM grid, Inc   February 2008 - December 2011
DiCOM grid  February 2008 - September 2008
eTelecare Global Solutions   February 2007 - April 2008

Skills
HL7, Windows Server, Python, Start-ups, Cisco Technologies, HTML, Powershell, Microsoft Exchange, Operating Systems, Troubleshooting, Networking, Linux

Education
Collins College   2006 — 2007
Associates of Science, Network Technology

Eli Igoy Eli Igoy Phoenix, Arizona Area Details
Eli Igoy's eTelecare Global Solutions Experience October 2006 - September 2009
Job Director, Strategic Marketing and Analytics at Revana
Industry Outsourcing/Offshoring
Experience
Revana  July 2015 - Present
Revana  February 2013 - Present
Revana  January 2012 - January 2013
Stream Global Services  October 2009 - September 2011
eTelecare Global Solutions   October 2006 - September 2009
eTelecare Global Solutions   May 2000 - September 2006

Skills
BPO, Training Needs Analysis, Market Research, Marketing, Process Management, Shared Services, Call Center, CRM, Process Improvement, Management, Business Development, Workforce Management, Contact Centers, Call Centers, Operations Management, Project Management, Account Management, Start-ups, Telecommunications, Sales, Customer Experience, Outsourcing, Team Management, Customer Satisfaction, Vendor Management, Customer Retention, Lead Generation, Inbound Marketing, Marketing Strategy, Call Center Development

Education
Ateneo de Manila University

Al Rodriguez del Villar Al Rodriguez del Villar Phoenix, Arizona Area Details
Al Rodriguez del Villar's eTelecare Global Solutions Experience December 2008 - July 2009
Job Vice President Information Technology Operations Services Apollo Education Group (University of Phoenix)
Industry Education Management
Experience
Apollo Education Group  August 2009 - Present
eTelecare Global Solutions   December 2008 - July 2009
DHL  January 2004 - December 2008
ARIZONA PUBLIC SERVICE  January 2001 - January 2004
KnowledgeNet  October 1999 - December 2000
American Express  May 1998 - October 1999
Banner Health  January 1994 - May 1998

Skills
Vendor Management, Process Improvement, Project Management, Change Management, Operations Management, ITIL, IT Management, Process Automation, Data Center, Disaster Recovery, Telecommunications, Program Management, Business Analysis, Windows, System Deployment, SharePoint, Business Intelligence, IT Service Management, Enterprise Architecture, IT Strategy, Leadership, PMO, Integration, Management, Cross-functional Team..., Security, Troubleshooting, IT Operations, Cloud Computing, Servers, Team Building, Service Delivery, Strategy, Information Technology, Hardware, Infrastructure, Unix, Wireless, System Administration, 24/7 Operations, Visio, High Availability

Education
California State Polytechnic University-Pomona
Bachelor of Science (B.S.)

Richard Cabanez Richard Cabanez San Francisco Bay Area Details
Richard Cabanez's eTelecare Global Solutions Experience August 2004 - February 2006
Job Flight Attendant at United Airlines
Industry Airlines/Aviation
Experience
United Airlines  June 2015 - Present
EXL Service  February 2009 - November 2013
Sitel  March 2008 - February 2009
eTelecare Global Solutions   August 2004 - February 2006

Skills
Employee Training, BPO, Employee Engagement, Human Resources, Call Center, Call Centers, Soft Skills, Training Delivery, Talent Acquisition, Sourcing, Training, Employee Relations, Team Management, Screening, Recruiting, Vendor Management, Performance Management, Talent Management, HR Policies, Customer Service, Outsourcing, Process Improvement, Coaching

Education
De La Salle University   1997 — 2000
Bachelor of Science in Computer Science, Computer Engineering

Colegio San Agustin-Makati   1993 — 1997
High School

Jesus Gaquing, Jr Jesus Gaquing, Jr Chicago, Illinois Details
Jesus Gaquing, Jr's eTelecare Global Solutions Experience March 2004 - December 2006
Job Staff Physical Therapist at United Methodist Homes and Services & Alliance Rehab
Industry Hospital & Health Care
Experience
United Methodist Homes and Services & Alliance Rehab   April 2014 - Present
ePerformax Contact Centers & BPO   April 2011 - January 2014
Vector BPO   April 2010 - April 2011
ePerformax BPO & Contact Centers   February 2008 - November 2009
ePerformax Contact Centers & BPO   May 2007 - February 2008
Mactan Benito Ebuen Air Base Hospital, Cebu Philippines   November 2004 - December 2006
eTelecare Global Solutions   March 2004 - December 2006
Sykes  2003 - 2004
Chong Hua Rehabmedics   2003 - 2003

Skills
BPO, Six Sigma, Technical Support, Workforce Management, Customer Satisfaction, Troubleshooting, Call Centers, Management, Training, Outsourcing, Physical Therapy, Reports Analysis

Education
Southwestern University (PH)   2010 — 2011
Transitional or Post Baccalaureate Program, Physical Therapy/Therapist

Velez College   1997 — 2002
Bachelor’s Degree, Physical Therapay

Peter Hartung Peter Hartung Provo, Utah Area Details
Peter Hartung's eTelecare Global Solutions Experience 2004 - 2005
Job Support Analyst at SirsiDynix
Industry Professional Training & Coaching
Experience
SirsiDynix  September 2009 - Present
Digital Technology International  2005 - 2009
eTelecare Global Solutions   2004 - 2005
Bashas  2001 - 2004
ATCi  1999 - 2001
Missionary Training Center  1997 - 1999

Skills
Testing, Windows, Quality Assurance, Training, Software Documentation, Management, Teaching, Customer Service, Analysis, Troubleshooting, Databases, Change Management, Unix, SQL, System Administration, Process Improvement

Education
Brigham Young University   1996 — 1998
Bachelors, Human Development

Brigham Young University - Idaho   1994 — 1996
Associates, Family Science

Madelene Mallari-Medina Madelene Mallari-Medina Lodi, California Details
Madelene Mallari-Medina's eTelecare Global Solutions Experience July 2002 - September 2003
Job Vice President, Client and Partner Management
Industry Outsourcing/Offshoring
Experience
Safety Harbour Creative llc.   January 2012 - October 2014
AT&T  August 2009 - June 2011
Accenture  June 2007 - July 2009
Citigroup Business Process Solutions Inc.   August 2006 - May 2007
PacificHub Corporation   July 2004 - July 2006
Epixtar  October 2003 - June 2004
eTelecare Global Solutions   July 2002 - September 2003
Asia Select Inc.   April 2001 - June 2002

Skills
Performance Management, Outsourcing, Vendor Management, Management, BPO, Change Management, Operations Management, Call Center, Project Management, Process Improvement, Business Strategy, Call Centers, Business Analysis, Customer Satisfaction, Team Building, Business Development, Team Leadership, Telecommunications, Training, Human Resources, Program Management, Business Process, Leadership, Project Planning, CRM, Customer Service, Sales, Team Management, Customer Experience, Business Process..., Customer Retention, Cross-functional Team...

Education
De La Salle University   1997 — 2000
Bachelor of Science (B.S.), Marketing/Marketing Management, General

Assumption College   1994 — 1997

Ryan Birkmeyer Ryan Birkmeyer Phoenix, Arizona Area Details
Ryan Birkmeyer's eTelecare Global Solutions Experience August 2009 - December 2009
Job Sales at Convergys
Industry Information Technology and Services
Experience
Convergys  May 2014 - Present
Stream Global Services  December 2009 - May 2014
eTelecare Global Solutions   August 2009 - December 2009
IBM  June 2002 - June 2008
American Express  July 1998 - July 2002

Skills
Service Delivery, Outsourcing, Cloud Computing, Pre-sales, Sales, Requirements Analysis, Vendor Management, CRM, Software Project...

Education
Arizona State University, W. P. Carey School of Business   2014 — 2015
Logistics, Materials, and Supply Chain Management

Paradise Valley Community College   2010 — 2013
Associate in Business (AB)

Troy Fillmore Troy Fillmore Phoenix, Arizona Area Details
Troy Fillmore's eTelecare Global Solutions Experience February 2007 - May 2009
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
eTelecare Global Solutions   February 2007 - May 2009
Pinkerton Government Services  October 2004 - February 2007
Securitas Security services  March 2004 - October 2004
Metro Courier   November 2003 - December 2003
Lumber One Construction, Inc.   May 2003 - July 2003
WorldCom  April 1996 - June 2002
Robert Half Technology  March 1996 - April 1996
Taco Bell  March 1996 - March 1996
Sykes  August 1995 - December 1995
Manpower Inc.  March 1995 - June 1995

Education
Collins College   2004 — 2006
Bachelor of Art, Animation, 3D Modeling

Tulsa Community College   1996 — 1997
Computer Programming, Database

Aims Community College   1992 — 1994
Computer Programming, CAD, Computer Art

Anderson University   1991 — 1992
Art

Purdue University   1988 — 1990
Engineering

Pam Selland-Brown Pam Selland-Brown Phoenix, Arizona Area Details
Pam Selland-Brown's eTelecare Global Solutions Experience January 2007 - July 2009
Job Director Talent Aquisition
Industry Human Resources
Experience
CenturyLink  June 2015 - Present
American Express  March 2010 - May 2015
eTelecare Global Solutions   January 2007 - July 2009
Manpower Inc.  September 2000 - January 2007
Micron Technology  February 1992 - November 1996

Skills
Talent Acquisition, Operations Management, Employee Training, Project Management, Accounting System, Applicant Tracking..., Technical Recruiting, Recruiting, Taleo, Onboarding, Talent Management, Employee Relations, Sourcing, Internet Recruiting, Human Resources, Employee Engagement, Performance Management, College Recruiting, Workforce Planning, Screening, Leadership, Management, Interviews, Personnel Management, Hiring, Staffing Services, Employee Benefits

Education
Boise State University   1997 — 1999
MBA, Business Administration

Boise State University   1988 — 1991
BBA, Business Administration

Mark Harmon Mark Harmon Phoenix, Arizona Details
Mark Harmon's eTelecare Global Solutions Experience October 2006 - May 2009
Job Manager, Reservations at Choice Hotels International
Industry Hospitality
Experience
Choice Hotels International  September 2015 - Present
Choice Hotels International  February 2014 - September 2015
AAA Club Partners  April 2012 - January 2014
AAA Member Services Company   April 2010 - April 2012
AAA Member Services Company   September 2009 - April 2010
eTelecare Global Solutions   October 2006 - May 2009
eTelecare Global Solutions   January 2007 - March 2008
eTelecare Global Solutions   October 2006 - January 2007
United States Postal Service  November 2004 - October 2006
Genesee County Animal Control   May 2004 - September 2004

Skills
Public Speaking, Customer Service..., Avaya, Resource Management, Contract Management, Microsoft Excel, Sourcing, Behavioral Interviewing, Vendor Management, Vendor Relationships, Vendor Contracts, Vendor Audit, Technical Support..., Call Centers, Training, Leadership, Customer Satisfaction, Management, Strategy, Leadership Development, Coaching, Customer Experience, Call Center Development, Hiring, Performance Management, Team Building, Employee Relations, Contact Centers, Help Desk Support, Analysis, Technical Support, Service Delivery, Outsourcing, CRM, SharePoint, Process Improvement, Operations Management, Customer Service, Project Management, Team Leadership, BPO, Account Management

Education
Grand Canyon University   2004 — 2006
B.S., Applied Management

Mott Community College   1996 — 1997
A.A.S, Criminal Justice

Dayne Chastant Dayne Chastant Phoenix, Arizona Area Details
Dayne Chastant's eTelecare Global Solutions Experience May 2007 - September 2007
Job Field Technician at AZtech Computer Services
Industry Computer Networking
Experience
AZtech Computer Services   September 2009 - Present
Manpower Inc.  April 2008 - December 2008
Teleworld Staffing  November 2007 - February 2008
eTelecare Global Solutions   May 2007 - September 2007
Avnet Technology Solutions  November 2004 - May 2007

Education
Collins College   2003 — 2005
B.S., Computers/Networking

Erika Garney Erika Garney Phoenix, Arizona Area Details
Erika Garney's eTelecare Global Solutions Experience October 2008 - January 2010
Job Senior Controller at University of Advancing Technology
Industry Education Management
Experience
University of Advancing Technology  April 2014 - Present
University of Advancing Technology  April 2013 - Present
Wildflower Bread Company  May 2011 - April 2013
Southwest Network  January 2010 - May 2011
eTelecare Global Solutions   October 2008 - January 2010
McGladrey & Pullen  June 2007 - October 2008
McGladrey & Pullen  September 2006 - June 2007
McGladrey & Pullen  July 2005 - September 2006
Barry and Moore, PC   January 2003 - July 2005

Skills
GAAP, Financial Reporting, Sarbanes-Oxley Act, Financial Analysis, SEC filings, US GAAP, Revenue Recognition, Sarbanes-Oxley, Consolidation, Financial Statements, Internal Controls, General Ledger, Auditing, CPA

Education
Arizona State University   1999 — 2002
BS, Accountancy & Computer Information Systems

Melanie Siao Melanie Siao Austin, Texas Area Details
Melanie Siao's eTelecare Global Solutions Experience 2005 - 2006
Job Account Director at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys  March 2014 - Present
Stream Global Services  October 2010 - March 2014
Stream Global Services  February 2010 - October 2010
Stream Global Services  January 2007 - February 2010
eTelecare Global Solutions   2005 - 2006

Skills
Outsourcing, Call Center, Customer Experience, Vendor Management, Workforce Management, BPO, Call Centers, Service Delivery, Sales, Training, Contact Centers, Customer Satisfaction, Sla, Transition Management, Offshoring, CRM, SLA, Process Improvement

Education
De La Salle University   1997 — 2001
Management of Financial Institutions, Finance, Economics

Chris Trocino MIS Chris Trocino MIS Scottsdale, Arizona Details
Chris Trocino MIS's eTelecare Global Solutions Experience 2000 - 2005
Job Network Administrator at PayPal
Industry Information Technology and Services
Experience
PayPal  October 2010 - Present
PayPal  October 2010 - Present
Stream Global Services  July 2005 - December 2010
eTelecare Global Solutions   2000 - 2005

Skills
Change Management, Incident Management, Cisco, Operations Management, Call Center, ITIL, Vendor Management, Customer Service, Linux, Visio, Problem Solving, Process Improvement, Outsourcing, BPO, Offshoring, System Administration, Process Engineering, Program Management, Vendor Relations, Data Center, Troubleshooting, Customer Relations, Team Building, Servers, IT Operations, Network Administration, Administration, Windows, Windows Server, Service Delivery, Computer Hardware, IT Service Management, DHCP, Call Centers, Technical Support

Education
Arizona State University   2008 — 2011
MIS, Information Systems

Arizona State University   2001 — 2005
Bachelors, BAE

Ronald Maryhew Ronald Maryhew Glendale, Arizona Details
Ronald Maryhew's eTelecare Global Solutions Experience December 2007 - December 2009
Job Business Finance Manager at Honeywell Aerospace
Industry Aviation & Aerospace
Experience
Honeywell Aerospace  August 2011 - Present
Stream Global Services  January 2010 - April 2011
eTelecare Global Solutions   December 2007 - December 2009
FINOVA  April 1997 - April 2005

Skills
Financial Reporting, Financial Analysis, Facilities Operations, Finance, Process Improvement, Microsoft Excel, Accounting, Forecasting, Project Planning, Cash Flow

Education
Arizona State University - W. P. Carey School of Business   1999 — 2001
Master of Business Administration (M.B.A.), Business Administration and Management, General

San Diego State University-California State University   1986 — 1989
Bachelor of Business Administration (B.B.A.), Accounting

Andrew MacIntyre Andrew MacIntyre Washington D.C. Metro Area Details
Andrew MacIntyre's eTelecare Global Solutions Experience February 2007 - November 2008
Job Contractor at Go2IT Group
Industry Information Technology and Services
Experience
Go2IT Group  August 2014 - Present
Go2IT Group  August 2014 - Present
eTelecare Global Solutions   February 2007 - November 2008
DHL  June 2005 - January 2006

Skills
Computer Hardware, Windows, Troubleshooting, Operating Systems, Linux, SQL, Microsoft SQL Server, Active Directory, Windows Server, Java, JavaScript, HTML, Requirements Analysis, Business Analysis, Servers, SDLC, Unix, XML, MySQL, Plumbing, Ceramic Tile

Education
George Mason University   2002 — 2003
none, IT

Northern Virginia Community College   2001 — 2002
A+, PC engineering

Robert Blasius, MBA Robert Blasius, MBA Phoenix, Arizona Area Details
Robert Blasius, MBA's eTelecare Global Solutions Experience February 2007 - March 2009
Job Business Specialist at CIGNA Healthcare
Industry Hospital & Health Care
Experience
CIGNA Healthcare  July 2012 - Present
CIGNA Healthcare  April 2010 - February 2013
Stream Global Services  March 2009 - April 2010
eTelecare Global Solutions   February 2007 - March 2009
eTelecare Global Solutions   March 2006 - February 2007
eTelecare Global Solutions   January 2004 - March 2006
eTelecare Global Solutions   March 2002 - January 2004
Chase Manhattan Corporation  January 2000 - March 2002
Harkins Theatres  August 1997 - May 1999

Skills
Access, Business Intelligence, Data Analysis, Process Improvement, Visio, Management, Databases, SQL, Data Warehousing, Software Development, Enterprise Software, Vendor Management, Analysis, Business Process..., Oracle, Customer Service, Call Centers, Strategic Planning, Leadership, Team Leadership

Education
Grand Canyon University   2014 — 2015
Blanchard Executive MBA

Arizona State University   2009 — 2012
Bachelor of Interdisciplinarity Studies, Business/Communication

Scottsdale Community College   2004 — 2009
Associates Degree, Administration of Justice Studies

Jonathan Baggesen Jonathan Baggesen Phoenix, Arizona Area Details
Jonathan Baggesen's eTelecare Global Solutions Experience July 2003 - October 2005
Job Visual FX Designer
Industry Entertainment
Experience
Higher Education Loan Providers   February 2008 - March 2009
MSA Solutions  July 2005 - February 2008
eTelecare Global Solutions   July 2003 - October 2005

Education
Collins College   2007 — 2010
BA, Game Design

Doni Johnson Doni Johnson Glendale, Arizona Details
Doni Johnson's eTelecare Global Solutions Experience May 2006 - August 2006
Job Student at GatewayCC,Administration Officer at T.H.M./Business Consultant
Industry Public Relations and Communications
Experience
McDonald's Corporation  September 2011 - Present
Higher Impact   January 2011 - September 2011
eTelecare Global Solutions   May 2006 - August 2006

Skills
Computers, Public Relations, Events Coordination, Small Business, Religious Studies

Education
Gateway Community College   2012 — 2017
Bachelors Business Management and Administration and Communications, Business Administration and Management, General

Phoenix College   2004 — 2005

Elizabeth Shoemaker Elizabeth Shoemaker Phoenix, Arizona Area Details
Elizabeth Shoemaker's eTelecare Global Solutions Experience October 2006 - July 2008
Job Senior Accountant at LifeLock
Industry Consumer Services
Experience
LifeLock  July 2008 - Present
eTelecare Global Solutions   October 2006 - July 2008
Henry & Horne, LLP   July 2003 - September 2006

Education
Bowling Green State University   1997 — 2001
BSBA, Accounting

Eric Pesetsky Eric Pesetsky Phoenix, Arizona Area Details
Eric Pesetsky's eTelecare Global Solutions Experience 2007 - 2010
Job Previously at Stream Global Services
Industry Outsourcing/Offshoring
Experience
Stream Global Services  January 2007 - May 2013
eTelecare Global Solutions   2007 - 2010

Skills
BPO, Call Center, Inbound, COPC, Customer Service, People Management, Customer Satisfaction, Call Centers, Computer Hardware, Contact Centers, Customer Experience, Customer Retention, Inbound Marketing, Management, Performance Management, Service Delivery, Team Management, Technical Support, Troubleshooting, VPN, Vendor Management, Windows 7, Workforce Management

Education
Central Arizona College   2003 — 2009
AAS, Microcomputer Systems Manager

Jack Sexton Jack Sexton Phoenix, Arizona Area Details
Jack Sexton's eTelecare Global Solutions Experience April 2008 - September 2008
Job Undergraduate Researcher at Arizona State University
Industry Research
Experience
Arizona State University  January 2014 - Present
eTelecare Global Solutions   April 2008 - September 2008
e4e  January 2008 - April 2008
eTelecare Global Solutions   January 2007 - August 2007

Skills
Astrophysics, Astronomy, Data Mining, Data Analysis, Physics, C, LaTeX, Planetary Science, Linux, Operating Systems, Network Administration, Technical Support, Help Desk Support, Computer Hardware, Security, Windows 7, Hardware, DNS, TCP/IP, Servers, Windows XP

Education
Arizona State University   2013 — 2015
Bachelor of Science, Earth and Space Exploration (Astrophysics)

Glendale Community College   2010 — 2013
AGEC-S, Earth and Space Exploration with a concentration in Astrophysics

Paradise Valley Community College   2010 — 2011
Computer Science

James Kircher James Kircher Phoenix, Arizona Area Details
James Kircher's eTelecare Global Solutions Experience September 2006 - November 2007
Job Inbound Sales and Support at GoDaddy
Industry Information Technology and Services
Experience
GoDaddy  March 2013 - Present
Arizona Center for Germanic Cultures   March 2011 - December 2014
Perceptis LLC  November 2007 - February 2013
eTelecare Global Solutions   September 2006 - November 2007
2Wire  September 2005 - August 2006

Skills
Technical Support, Troubleshooting, Help Desk Support, Hardware, Wireless Networking, Windows, Servers, Active Directory, Windows Server, BMC Remedy, Linux, Outsourcing, Moodle, Learning Management..., Social Networking, Leadership, Windows XP, Windows 7, DNS Management, Email Hosting, Email Clients, Website Development, Website Creation, Web Hosting

Education
Arizona State University   2007 — 2007
Computer Science

Dwayne Simpson Dwayne Simpson Muskegon, Michigan Details
Dwayne Simpson's eTelecare Global Solutions Experience October 2007 - August 2009
Job Student at Baker College Center of Muskegon
Industry Computer Networking
Experience
Baker College of Muskegon  DriverMichigan Pizza HutJune 2013 - Present
Dryer Architectural Group   September 2014 - November 2014
eTelecare Global Solutions   October 2007 - August 2009
Charles Fisher and Associates   January 2001 - September 2007

Skills
AutoCAD, Revit, mechanical drafting, Microsoft Office, Windows 7, Vray, Maxwell Render, Luxrender, Photoshop, Poser, Daz Studio, 3D Studio Max, Architectural..., Lumion

Education
Baker College of Muskegon   2011 — 2015
Associate of Science (A.S.), Architecture and Construction Technology, 3.25

American Institute of Commerce   1987 — 1988
Certificate, Airline/Travel & Accounting

Rock Island High School

Rock Island High School

Ma. Jesirie April Tuazon Ma. Jesirie April Tuazon Tampa/St. Petersburg, Florida Area Details
Ma. Jesirie April Tuazon's eTelecare Global Solutions Experience July 2008 - April 2010
Job US Recruiter at ProV International
Industry Staffing and Recruiting
Experience
ProV International  2015 - Present
Monarch Migration & Education   June 2014 - 2015
PSG Global Solutions  September 2011 - February 2014
Teleperformance  November 2010 - September 2011
eTelecare Global Solutions   July 2008 - April 2010

Skills
Technical Recruiting, Talent Acquisition, Sourcing, Applicant Tracking..., Screening Resumes, Screening, Internet Recruiting, Benefits Negotiation, Recruiting, Contract Recruitment, Executive Search, BPO, Staffing Services, RPO, Employee Relations, Interviews, IT Recruitment, Recruitment Advertising, Talent Management, Resume Writing, Boolean Searching, Temporary Placement, Vendor Management, Permanent Placement, Employee Engagement, Temporary Staffing, Onboarding, Performance Management, Cold Calling, HRIS, Human Resources, PeopleSoft, Management, Taleo, Deferred Compensation, College Recruiting, Staff Augmentation, Employer Branding, Search, Hiring, Resume, Job Fairs, Personnel Management, HR Consulting, Job Descriptions, HR Policies, Candidate Generation, Employee Training, Behavioral Interviewing, New Hire Orientations

Education
Far Eastern University   2004 — 2008
Bachelor in Science of Nursing

Far Eastern University   2004 — 2008
Bachelors Degree in Nursing

Evert Gandarosa Evert Gandarosa San Francisco Bay Area Details
Evert Gandarosa's eTelecare Global Solutions Experience August 2001 - June 2003
Job Human Resources Professional
Industry Human Resources
Experience
Callgevity   April 2015 - Present
Cornerstone International College   April 2010 - August 2011
iTouchPoint  July 2003 - June 2007
iTouchPoint  July 2003 - June 2007
eTelecare Global Solutions   August 2001 - June 2003
eTelecare Global Solutions   August 2000 - August 2001

Skills
Human Resources, Employee Relations

Education
Ateneo de Manila University   1996 — 2000
Bachelor’s Degree, Economics

Cherry Anne Liban Cherry Anne Liban Toronto, Canada Area Details
Cherry Anne Liban's eTelecare Global Solutions Experience 2004 - 2006
Job
Industry Information Technology and Services
Experience
Symantec.Cloud  October 2012 - Present
Ease Solutions Pte. Ltd.   April 2012 - October 2012
Ease Solutions Pte. Ltd.   July 2008 - April 2012
Dell  2007 - 2008
eTelecare Global Solutions   2004 - 2006
eTelecare Global Solutions   2003 - 2004

Skills
BPO, Technical Support, Troubleshooting, ITIL, Vendor Management, Customer Satisfaction, Service Delivery, Software Documentation, Active Directory, IT Service Management, Change Management, Sla, Business Process..., Incident Management, Project Management, CRM, IT Operations, Business Analysis, SDLC, Security, SharePoint, Process Improvement

Education
Ateneo de Manila University
Bachelor of Science, Management Information Systems

Christel Williams Christel Williams Phoenix, Arizona Area Details
Christel Williams's eTelecare Global Solutions Experience October 2007 - December 2008
Job Experienced Technical Support Specialist
Industry Information Technology and Services
Experience
Technisource  February 2008 - September 2011
eTelecare Global Solutions   October 2007 - December 2008
Kelly Services  October 2004 - October 2005
Manpower Temporary Service  September 2003 - October 2004
California Micro Devices  July 2002 - August 2003

Education
Western Career Institute   2012 — 2012
Network+, Network and System Administration/Administrator, 3.0

none   2001 — 2001
A+ Certification

Arizona State University   1995 — 1997
Sociology

DeVry University Phoenix   1990 — 1992
Accounting, 2.6

Tokay Hgh School
Diploma, General

Marlon Selga Marlon Selga Glendale, California Details
Marlon Selga's eTelecare Global Solutions Experience 2001 - 2004
Job Property Manager at BH Prop LLC
Industry Real Estate
Experience
BH Prop LLC   May 2013 - Present
APEX  September 2012 - April 2013
Excel Property Management Services, Inc   January 2005 - September 2012
eTelecare Global Solutions   2001 - 2004

Skills
Lease Administration, Leases, Customer Service, Investment Properties, Property Management, Rentals, Tenant, Real Estate Economics, Real Estate Development, Management, Real Estate, Commercial Real Estate, Contract Negotiation, Strategic Planning, Real Estate Transactions, Marketing, Sales, Negotiation, Landlords, Construction Management

Education
De La Salle University   1996 — 2000
Bachelor of Science (BS), Management of Financial Institutions

Ateneo de Manila University   1984 — 1992
High School Diploma

Antonia Garza Antonia Garza Denver, Colorado Details
Antonia Garza's eTelecare Global Solutions Experience February 2006 - August 2006
Job toni (alicia)
Industry Wireless
Experience
Taco Bell  October 2010 - December 2011
Collettes Cattering   April 2009 - August 2010
Convergys  January 2008 - April 2008
eTelecare Global Solutions   February 2006 - August 2006
Money Now Check Cashing   June 2005 - February 2006
Macys  February 2003 - June 2005

Skills
Fast-paced, Multi Tasking, Quick Thinker, Customer Service, Money, Cash Register, Food Preparation, Organization, Eye for Details, Team Leadership, Retail, Self-driven, Challenge Driven, Open Minded, Computers, Servers, Sanitation, OCD, Call Centers, Catering, Fast Food, Typing, Reference Checking, Money Transfers, Customer Satisfaction, Passion for Success, Continuous Improvement

Education
Scottsdale Community College   2006 — 2007
General Studies

Gateway Community College   2005 — 2005
G.E.D

coronado high schoool

Hollie Bear Hollie Bear Houston, Texas Details
Hollie Bear's eTelecare Global Solutions Experience March 2008 - May 2008
Job Service Dispatcher/Billing Coordinator at Adobe Equipment
Industry Machinery
Experience
Adobe Equipment  May 2014 - Present
Adobe Equipment  June 2013 - May 2014
Christus Victor Childrens School   March 2010 - March 2011
Etelecare Global Solutions   March 2008 - May 2008

Skills
Customer Service, Program Management, Operating Systems, Purchasing

Education
Collins College   2006 — 2008
Associates degree of Applied Science, Computer Systems Networking and Telecommunications

Alicia Cintron-Warren Alicia Cintron-Warren United States Details
Alicia Cintron-Warren's eTelecare Global Solutions Experience December 2003 - August 2006
Job Recreation Leader at Bernalillo County
Industry
Experience
Bernalillo County  April 2012 - Present
eTelecare Global Solutions   December 2003 - August 2006

Education
Central New Mexico Community College   2014 — 2016
Early Childhood Development

Nicole Cimino Nicole Cimino Phoenix, Arizona Details
Nicole Cimino's eTelecare Global Solutions Experience January 2005 - January 2007
Job Provider Services Representative at Honor Health(formerly John C Lincoln)
Industry Hospital & Health Care
Experience
HonorHealth  July 2015 - Present
John C. Lincoln Health Network  December 2014 - Present
Jewish Family & Children's Service of Arizona   August 2014 - October 2014
Cypress Home Care, Inc.   January 2014 - August 2014
MD Home Health  August 2012 - August 2012
CIGNA Voluntary  January 2007 - January 2010
eTelecare Global Solutions   January 2005 - January 2007
Closet World – City of Industry   January 2004 - January 2005
Discover Financial Services  January 1999 - January 2003

Skills
Human Resources, Employee Benefits, Customer Service, Sales, Public Speaking, Healthcare

Education
Brown Mackie College-Phoenix   2010 — 2012
Associate of Science (AS), Health/Health Care Administration/Management

Sheryllyne Kunitake Sheryllyne Kunitake Las Vegas, Nevada Details
Sheryllyne Kunitake's eTelecare Global Solutions Experience May 2006 - December 2007
Job Administration
Industry Marketing and Advertising
Experience
SOng Marketing   March 2008 - September 2012
eTelecare Global Solutions   May 2006 - December 2007
eTelecare Global Solutions   February 2005 - April 2006
eTelecare Global Solutions   May 2004 - February 2005
eTelecare Global Solutions   August 2002 - 2004
Continental Sales, Inc   July 2000 - July 2002

Skills
Coaching, Management, Marketing

Education
De La Salle University   1996 — 1999
Bachelor's degree, Legal Management

Allen Brudevold Allen Brudevold Tempe, Arizona Details
Allen Brudevold's eTelecare Global Solutions Experience January 2006 - May 2008
Job Hardware Technician at Secured Servers
Industry Information Technology and Services
Experience
Secured Servers   June 2012 - September 2013
CCBill  May 2008 - June 2012
eTelecare Global Solutions   January 2006 - May 2008

Skills
Servers, Customer Service, Windows Server, Linux Server, VMware ESX, CentOS, Ubuntu, Debian, Computer Hardware, Hardware Diagnostics, Team-oriented, Teamwork, Hard Drives, Hardware, Automotive, Automotive Electronics, Automotive Repair, Cabling, Linux, Data Center, Windows XP

Education
Arizona Automotive Institute   1999 — 2001
Associate's degree, Automobile/Automotive Mechanics Technology/Technician

Scottsdale Community College

Harry Ray Harry Ray Paguate, New Mexico Details
Harry Ray's eTelecare Global Solutions Experience 2006 - 2007
Job Certified Peer Support Specialist at Currently Seeking New Role
Industry Outsourcing/Offshoring
Experience
Currently Seeking New Role  May 2012 - Present
eTelecare Global Solutions   2006 - 2007
Acoma-Canoncito-Laguna IHS   September 2000 - November 2000

Education
DeVry University Phoenix   1993 — 1994
None, Electrical Engineering Technology

University of New Mexico   1980 — 1981
None, Pre-Engineering

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