Excell Agent Services
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Excell Agent Services Employees
General Dynamics Information Technology July 2014 - Present
General Dynamics C4 Systems October 2004 - Present
United States Air Force April 1981 - March 2008
Excell Agent Services June 1986 - August 2004
PCS Health Systems February 1992 - June 1996
Skills
Systems Engineering, Network Administration, Software Engineering, Program Management, Budget Proposals, Contract Management, Management, Technical Hiring, Field Service..., Teaching Adults, Military, Electronics Repair, VMware, SharePoint, Server 2000-2008, SQL, COBOLII, Fortran 95, Earned Value Management, Testing, Troubleshooting, System Architecture, Security Clearance, Integration, Windows Server
Education
University of Nebraska at Omaha 1986 — 1989
Bachelor of Science (BS), Computer Science
Laramie Senior High School 1977 — 1979
High School Diploma
TeleTech August 2015 - Present
City of Cocoa November 2005 - February 2014
Excell Agent Services March 1999 - March 2005
Skills
Public Safety, Enforcement, Emergency Management, Police, Government, Emergency Services, Microsoft Office, Microsoft Excel, Communication, Telecommunications, Training, Computer Aided Dispatch, NIMS, Spreadsheets, IS-700, IS-100, Law Enforcement
Education
Eastern Florida State College 1999 — 2003
Elementary Education and Teaching
Collin College 1995 — 1997
Criminal Justice/Law Enforcement Administration
Cigna HealthCare October 2001 - Present
Bally Total Fitness June 1996 - June 2000
Excell Agent Services January 1995 - January 2000
Skills
Healthcare, HIPAA, Healthcare Information..., Managed Care, Medicare, Process Improvement, Health Insurance, Healthcare Management, Medicaid, EHR, Hospitals, SDLC
Education
University of Phoenix 2003 — 2004
Business Administration and Management, General
University of Nevada-Las Vegas 1993 — 1995
Business Administration and Management, General
Ford Motor Credit Company October 2014 - Present
Ford Motor Credit Company October 2013 - October 2014
Ford Motor Credit Company December 2011 - April 2014
Ford Motor Credit Company June 2001 - November 2011
Excell Agent Services December 1994 - June 2001
Skills
Process Improvement, Credit, Portfolio Management, Banking, Call Center, Accounts Receivable, Credit Cards, Operations Management, Executive Management, Risk Management, Vendor Management, Credit Risk, Management, Finance, Financial Services, Call Centers, Forecasting, Team Building, Customer Satisfaction, Credit Analysis, Loans, Relationship Management, Financial Analysis, Analysis, Strategic Planning, Leadership, Customer Service, Team Leadership, Business Development
Education
University of Phoenix
Business Management
Mesa Community College
Tower Safety & Instruction November 2013 - Present
Comtech Global January 2012 - 2014
Excell Agent Services January 1998 - January 2012
Lucent Technologies Installer January 1997 - January 2003
AT&T January 1988 - January 1997
Skills
Software Installation, Vendor Management, Routers, VoIP, GSM, Switches, Wireless, Cisco Technologies, Customer Service, LTE, Computer Hardware, Telecommunications, Microsoft Exchange, Sales Management, Cellular Communications, ISDN, New Business Development, Project Planning, Fiber Optics, Cisco Routers, Friendly Personality, Contract Negotiation, Appearances, T1, Program Management, RF
Education
Hawaii Pacific University 1987 — 1990
Computer Science, 3.8
MCC for CCNA certification
Network Ceritfications
Manzano
Odyssey Relocation Management October 2014 - Present
Odyssey Relocation Management April 2010 - Present
Paragon Relocation Resources July 2004 - November 2009
Chamness Relocation Services August 2003 - April 2004
JPMorgan Chase October 2001 - August 2003
Excell Agent Services June 1996 - October 2001
Skills
Corporate Relocation, Relocation, Global Mobility, Destination Services, Expatriate Management, Real Estate, Employee Relations, Account Management, Vendor Management, Policy, Certified Relocation..., Customer Service, Leadership, Management, Selling, Team Building, Training
Education
Arizona State University 1997 — 2003
Bachelor of Fine Arts (BFA), Drawing
REVEI 2006 — 2007
Real Estate License, Real Estate
Ricoh Americas Corporation June 2002 - Present
Excell Agent Services November 1996 - August 1998
Skills
Solution Selling, Salesforce.com, Account Management, Sales Process, Managed Services, SaaS, Direct Sales, Document Management, Cloud Computing, Enterprise Software, Professional Services, New Business Development, Business Analysis, Process Improvement, Project Management, Sales Management, B2B, Management, Sales, Managed Print Services
Education
Florida Metropolitan University 1998 — 2000
Associate's degree, Business Administration and Management, General
Rockledge High School 1990 — 1993
General Studies, 12th
VMC October 2010 - Present
NICE Systems 2012 - 2014
Stream Global Services July 2009 - October 2010
US Airways November 2003 - July 2009
Excell Agent Services December 1997 - November 2003
Skills
COPC, Call Centers, Outsourcing, Workforce Management, Leadership, Forecasting, Management, Vendor Management, Process Improvement, Call Center, BPO, Contact Centers, Human Resources, Analysis, Operations Management, ACD, Capacity Planning, Customer Satisfaction, Real-time Monitoring, IEX, Process Scheduler, Project Planning, Business Process..., Scheduling, Mergers, Real-time Data, CRM, Networking, Customer Experience, Team Leadership, Project Management, Team Building, Business Analysis
Education
University of Phoenix 2003 — 2005
BS
New Mexico State University 1996 — 1997
AS
Vilseck
Walden University
MBA
NM HIDTA August 2014 - Present
NM HIDTA January 2013 - August 2014
Dan Sources (HPES) September 2012 - December 2012
Self Employed July 2009 - December 2012
New Mexico State University April 2012 - August 2012
United States District Court February 2007 - June 2009
Third Judicial District Attorney’s Office July 2004 - February 2007
Excell Agent Services 1997 - 2001
Skills
Windows Server, Active Directory, Servers, System Administration, VMware, Microsoft Exchange, Network Administration, DNS, Disaster Recovery, Backup Exec, DHCP, Help Desk Support, Group Policy, VMware ESX, Laptops, VPN, Windows 7, Wireless Networking, Operating Systems, Server Administration, Customer Service, Microsoft Office, Government, Technical Support, Public Speaking
Education
ITT Technical Institute-Newburgh 1995 — 1997
Associate's degree, Electrical, Electronics and Communications Engineering
Henderson County High School 1986 — 1989
General, General Studies
Cloud Sherpas January 2015 - Present
OptionsXpress March 2004 - January 2015
Edward Jones January 2002 - March 2004
Providian Financial December 2000 - December 2001
Excell Agent Services August 1999 - November 2001
Global Research & Recovery August 1997 - August 1999
Skills
Data Science, Strategy, Problem Solving, Problem Identification, Salesforce.com..., Salesforce.com..., Machine Learning, Leadership, Marketing Strategy, Start-ups, Risk Management, Forecasting, Fundraising, Management, Staff Development, Marketing, Options, Finance, Social Media, Strategic Thinking, Leadership Development, Business Development, Building Relationships, Customer Service, Financial Analysis, Equities, Human Resources, Strategic Financial..., Derivatives, Budgets, Non-profit Boards, Financial Modeling, Financial Markets, Series 7, Problem Management, Project Management, CRM, Consulting, Analytics, SaaS, Business Analysis, Salesforce.com, Business Intelligence, Cloud Computing, Change Management, Program Management
Education
Northwestern University 2014 — 2015
Master of Science (MS), Predictive Analytics
The Johns Hopkins University 2014 — 2015
Specialization Certificate, Data Science
Udacity 2014 — 2015
Data Analyst Nanodegree, Data Scieence
DePaul University
Project Management
Eastern Oregon University
Bachelor of Science (B.S.), Marketing & International Business
Genoptix Medical Laboratory September 2012 - Present
Modern Postcard March 2002 - August 2003
Telespectrum Worldwide October 2001 - February 2002
Telespectrum Worldwide January 2001 - October 2001
Travel 800 June 2000 - January 2001
Travel 800 June 2000 - January 2001
Excell Agent Services June 1997 - April 2000
Excell Agent Services September 1995 - June 1997
Mci February 1993 - June 1996
Education
Northern Arizona University
Bachelor of Science, History
San Diego City College
Currently Disabled August 2011 - Present
Speaking Thoughts Out Loud March 2009 - Present
Tele Tech At Home October 2011 - April 2012
Examiner.com February 2010 - February 2012
Excell Agent Services December 2000 - December 2001
Yellow Phone April 2000 - December 2000
Skills
Photoshop, Outstanding Customer..., Inside Sales, Customer Service, Editing, PowerPoint, Word, Microsoft Office, Outlook, Social Media, Illustrator, Microsoft Word, InDesign, Adobe Creative Suite, Web Content, Public Relations, Blogging, Time Management
Education
Rio Salado College 2008 — 2016
Hope to return and finish my AS and transfer to persue my BS by next year., Psychology/Grapic Arts
Phoenix College 1981 — 1982
Emergency Medical Tech, Certification, State Licnece, 4.0 GPA
Vistage December 2014 - Present
Stellar December 2012 - December 2014
Stellar September 2011 - December 2012
ACS, A Xerox Company September 2008 - September 2011
ACS May 2007 - September 2008
ACS September 2004 - May 2007
ACS October 2002 - September 2004
Stellar March 1999 - August 2002
Excell Agent Services August 1996 - March 1999
Skills
Strategy, Leadership, Executive Coaching, Business Transformation, Call Centers, Outsourcing, Process Improvement, Team Building, Operations Management, Sales, Business Development, Customer Experience, Change Management, P&L Management, Start-ups, Training, Coaching, Consulting, Leadership Development, Business Process...
Education
The Coaches Training Institute 2013 — 2014
Australian Graduate School of Management 2000 — 2001
Cornell University 1990 — 1994
BS
Webley Systems March 2001 - Present
Excell Agent Services June 1996 - March 2001
Discover Card October 1995 - June 1996
Famous Footwear May 1993 - October 1995
Skills
Management, Project Management, Recruiting, Training, Troubleshooting, Statistical Data..., Customer Service, Customer Satisfaction, Desktop Application..., Web Chat, Microsoft Excel, Budgets, Call Centers, Technical Support, Sales, Telecommunications, Microsoft Office, Process Improvement, Hiring
Education
University of Phoenix 2006 — 2008
Bachelor of Science, Business Management
Brevard County Schools July 2001 - Present
Excell Agent Services 1998 - 2001
Wuesthoff Memorial Hospital October 1994 - 1998
Skills
Teaching, Curriculum Development, Elementary Education, Curriculum Design, Research, Lesson Planning, Creative Writing, Higher Education, Child Development, Educational Technology, Early Childhood..., Differentiated..., Classroom Management, Instructional Technology, Training, RTI, Proofreading, Educational Leadership, Teacher Training, Classroom, Literacy, K-12, Smartboard, English
Education
Partial MastersAmerican College of Education2009 2009 — 2010
Master of Education (M.Ed.), Curriculum and Instruction
National Board Certification 2004 — 2005
NBCT, EC GEN
University of Central Florida 1999 — 2001
Bachelor of Science (B.S.), Early Childhood Education and Teaching
Eastern Florida State College 1997 — 1999
AA, General
Insurance September 2012 - Present
Humana October 2007 - July 2012
INFONXX August 2006 - October 2007
ICE Gallery November 2005 - August 2006
USAA Automobile Insurance Company January 2005 - June 2005
Conair Corporation 2002 - 2004
Excell Agent Services March 2000 - August 2001
Qwest 2001 - 2001
Excell Agent Services October 1998 - March 2000
Skills
Workforce Management, Avaya, Microsoft Word, Aspect, Analysis, Business Strategy, Business Analysis, Data Analysis, Microsoft Excel, Strategic Planning, Strategic Thinking, Organization, Management Consulting, Strategic Consulting, Analytics, Oral & Written..., INTJ, Call Center, Logic, Contact Centers, Customer Service, Pattern Recognition, Job Scheduling, Forecasting, Insurance, Health Insurance, Pharmaceutical Industry, Member Relations, Creative Strategy, Problem Analysis, Problem Solving, Confidentiality, Training, Personal Development, Ministers, Wedding Officiant, Leadership, IEX Total View, Payroll, Workforce Planning, Team Leadership, Customer Experience, Human Resources, Time Management, Vendor Management, Sales, Performance Management, Process Scheduler, Outsourcing, Operations Management
Education
Completion of Automobile Insurance Customer Service-Rio Salado Community College 2005 — 2005
General Education Diploma, High School Equivalence Certificate Program
Rio Salado College 2004 — 2004
Certificate of Completion Auto Ins, Customer Service Support/Call Center/Teleservice Operation
Liquid Tampa August 2015 - Present
The K Company Realty, LLC January 2015 - Present
Massage Redefined, LLC March 2009 - Present
Verizon October 1999 - July 2015
EXCELL AGENT SERVICES August 1997 - July 2000
Great Western Bank February 1997 - July 1997
Anchor Management Group May 1996 - February 1997
JPMorgan Chase & Co. December 1989 - September 1995
The Wiz, Inc July 1988 - October 1989
Norstar Brokerage Firm April 1987 - June 1988
Skills
Team Building, Customer Service, Leadership, Training, Public Speaking, Strategic Planning, Sales, Management, Sales Management, New Business Development, Marketing Strategy, Contract Negotiation, Account Management, Project Management, Marketing, Telecommunications, Team Leadership, Process Improvement, Call Centers, Microsoft Office, Budgets, Project Planning, Networking, Strategy, Real Estate, Commercial Real Estate
Education
St. Petersburg College
AAS Technology Management
Scottsdale Gun Club 2010 - Present
Safeway June 2009 - Present
Safeway May 2006 - June 2009
Apollo Group 2002 - 2006
University of Phoenix 2002 - 2005
Petsmart January 2000 - November 2001
Excell Agent Services 1995 - 2000
PCS Health Systems 1990 - 1995
Skills
Information Security, PCI DSS, Security, Disaster Recovery, IT Management, Information Security..., Program Management, Information Technology, Enterprise Software, Computer Forensics, PMO, Infrastructure, Vendor Management, Software Development, Project Management, PMP, ITIL, Integration, Management, Data Center, CISSP
Education
SANS Institute 2011 — 2011
Hacker Techniques, Exploits & Incident Handling
University of Phoenix 1998 — 2000
MBA/Technology Management
ISACA Information Systems Audit and Control Association
CISA, Certified Information Systems Auditor
Project Management Institute
PMP, Project Management Certified Professional
Four Seasons Resort Scottsdale August 2005 - Present
Pointe Hilton Tapatio Cliffs Resorts September 2002 - August 2005
Excell Agent Services 1998 - 2001
Omni Hotels 1996 - 1998
Omni Hotels 1995 - 1996
Skills
Employee Relations, Benefits Administration, Employee Engagement, HRIS, Employee Benefits, Performance Management, Hotels, Recruiting, Succession Planning, Hospitality Management
Education
University of Arizona 1994 — 1996
Bachelor of Science, Business Administration
Mesa Community College 1992 — 1994
General Business classes, General Business
University of Tennessee August 2015 - Present
TeamHealth January 2015 - July 2015
Scripps Networks Interactive October 2011 - November 2014
BAE Systems / DOD Contractor October 2010 - October 2011
Abacus Technology /NASA October 2007 - October 2010
Parrish Medical Center October 2003 - February 2008
Excell Agent Services January 2003 - December 2003
Agilent Technologies January 2000 - January 2001
SAFCO Technologies December 1997 - January 2000
TEC Cellular 1995 - 1997
Skills
Security, Information Security, NIST, Firewalls, DNS, CISSP, Vendor Management, Enterprise Security, Vulnerability Scanning, Program Management, Computer Security, Vulnerability Assessment, Information Technology, Requirements Analysis, VPN, Integration, Active Directory, IT Management, Networking, Software Documentation, Penetration Testing, Information Assurance, Switches, Vulnerability Management, TCP/IP, Routers, FISMA, Security Architecture..., Servers, Disaster Recovery, DHCP, Network Administration, IPS, Palo Alto Networks
Education
Webster University 2005 — 2007
Master's degree, Information Technology Management
Barry University 2001 — 2003
Bachelor of Science, Information Technology
Bright House Networks October 2002 - Present
Washington Mutual Home Loans April 2002 - October 2002
Excell Agent Services July 1997 - July 2001
Skills
Troubleshooting, VoIP, Call Center, Computer Network..., Call Centers, Telecommunications, Ethernet, Contract Negotiation, Sales Management, Public Speaking, Microsoft Excel
Education
Brevard community College
Word, Excell, Power Point etc
Daytona State College
GED plus computer classes
UTI March 2011 - Present
Dell Services November 2010 - March 2011
Frederick's of Hollywood April 2007 - November 2010
Excell Agent Services May 1999 - August 2001
Skills
Network Security, Cisco, CCNA, Security, Routing, Active Directory, Cisco IOS, WAN, Switches, Solarwinds, Virtualization, Data Center, Juniper, Firewalls, Network Design, VMware, DNS, TCP/IP, DHCP, VPN, Network Architecture, Security Awareness, PCI DSS, Symantec Endpoint..., Aruba Wireless, Cisco Technologies, Computer Network..., JUNOS, Microsoft Exchange, Network Engineering, Networking, Wireless Networking, Juniper Technologies
Education
Colorado Technical University 2003 — 2005
BA, Business concentration in IT
Computer Learning Center 1997 — 1999
MCSE
Solid Motion, LLC Text Manager, Assistant Store Manager, Shipping and Receiving ManagerFollett Higher Education GroupDecember 1998 - September 2004
Walt Disney World August 1999 - January 2000
Excell Agent Services 1995 - 1999
Old Reliance Insurance Company September 1990 - June 1995
MedAire September 1990 - February 1995
Lifeshares Services Company August 1987 - September 1990
Disneyland June 1986 - August 1987
Education
Arizona State University West 1999 — 2000
Associates, Associate of Arts/Nursing/EMT
Glendale Community College 1999 — 2000
Associates, Associate of Arts/Nursing/EMT
The Abbey School
AHCCCS October 2003 - August 2014
Amex 2001 - 2003
Excell Agent Services September 1995 - May 2001
Skills
Software Documentation, Windows Server, Disaster Recovery, VoIP, Vendor Management, System Administration, HIPAA, Troubleshooting, Servers, Microsoft Office, Network Security, DNS, Network Administration, VPN, Telecommunications, Cisco Technologies, Security, Active Directory, IT Management
Education
Glendale Community College
American Express May 2011 - Present
American Express November 2007 - May 2011
IBM June 2002 - November 2007
Excell Agent Services 1998 - 2000
Skills
Incident Management, Problem Solving, People Skills, Knowledge Management, Major Incident..., Customer Service, Service Desk Management, Driving Results, Negotiation, Vendor Management, Building Relationships, Business Process..., ITIL, IT Operations, Service Delivery, Service Desk, SDLC, Process Improvement, Outsourcing, Change Management, Program Management, IT Service Management, Management, Service Level Management, Project Portfolio..., PMP, Help Desk Support, IT Strategy, Service Management, PMO, IT Management
Education
Glendale Community College 1997 — 1998
NEC 1991 — 1993
Caretaker Landscape 2014 - 2015
Adaptive Curriculum 2010 - 2013
Southwest Ambulance March 2008 - September 2009
Rural/Metro Corporation March 2008 - September 2009
VistaCare March 2002 - March 2008
Excell Agent Services March 1994 - March 2002
Skills
Employee Relations, Personnel Management, Management, Onboarding, Human Resources, HRIS, Benefits Administration, Organizational..., Leadership, Recruiting, Talent Management, Training, Project Management, Employee Benefits, Performance Management, Talent Acquisition, Payroll, Leadership Development, College Recruiting, Applicant Tracking..., Workforce Planning, New Hire Orientations, FMLA, Deferred Compensation, Succession Planning, Interviews, Employee Training, Employee Engagement, Hiring, Career Development, Employee Handbooks, Job Fairs, Job Descriptions
Education
Arizona State University
NONE February 2009 - February 2009
DHL September 2006 - January 2009
Excell Agent Services January 1995 - January 2005
Excell Services 1995 - 2005
Phoenix Institute of Technology, Phoenix Arizona, USA 1977 - 1992
Phoenix Institute of Technology 1975 - 1992
Education
Glendale Community College
AAS, Business Management
Affinion Group July 2010 - Present
Connexions Loyalty Travel February 2006 - Present
Carlson Wagonlit Travel January 1998 - February 2006
excell agent services August 1995 - February 1998
Skills
Call Routing, Workforce Management, Call Center, IEX, Data Analysis, Analytics, Incentive Programs, Call Center Development, Sla, BPO, Change Management, Avaya, Business Process..., Customer Experience, Call Centers, Cross-functional Team..., CRM, Customer Retention, Team Leadership, Outsourcing, Customer Satisfaction, Vendor Management, Process Improvement, Contact Centers
Education
Elizabethtown College 1985 — 1989
BS, Business Management
Florida Department of Revenue September 2013 - Present
Belk September 2007 - Present
Walt Disney World December 2003 - August 2007
Excell Agent Services August 2002 - November 2003
Skills
MS Office Suite
Education
University of Central Florida 2008 — 2011
B.S/B.A., Accounting
University of Central Florida 1994 — 1998
BA, Radio/Television Production
Family's and Youth Inc June 2011 - Present
Telstar Networks August 2008 - November 2009
Qwest Communications February 2003 - May 2008
Excell Agent Services 1998 - 2001
Skills
Team Building
Education
New Mexico State University 2007 — 2012
Bachelor of Science (BS), Registered Nursing/Registered Nurse
New Mexico State University
Business Administration
Express Scripts August 2012 - Present
Express Scripts November 2011 - August 2012
Sears Holdings Corporation April 2011 - November 2011
InfoNXX/kgb usa January 2006 - May 2010
Excell Agent Services December 2003 - December 2005
Excell Agent Services April 2001 - November 2002
Excell Agent Services January 2000 - March 2001
Excell Agent Services January 1998 - December 1999
Excell Agent Services January 1996 - January 1998
Excell Agent Services September 1995 - December 1995
Skills
Forecasting, Workforce Management, Business Process..., Call Centers, Leadership, Management, Analysis, Contact Centers, Sales, Budgets, Financial Modeling, Pricing, Project Planning, Process Improvement, Vendor Management, Analytics, Performance Management, Business Analysis, Customer Satisfaction, Team Leadership, Cross-functional Team..., Operations Management, Telecommunications, Call Center, CRM, Outsourcing, Customer Experience, Executive Management, Time Management, Marketing
Education
The University of Kansas
Bachelor of Science, Business Administration; Concentration - Psychology
United States Air Force June 2006 - Present
US Air Force May 2001 - June 2006
Sears Holdings Corporation September 1999 - May 2001
Excell Agent Services June 1998 - September 1999
House of Munich June 1997 - June 1998
Education
American Public University System 2007 — 2011
BS, Space Studies
Community College of the Air Force 2006 — 2008
AAS, Human Resource Management
Community College of the Air Force 2004 — 2006
AAS, Aerospace Maintenance Technology
Albertson's/SavOn Pharmacy March 2012 - Present
Albuquerque Pharmacy September 2011 - October 2011
Albuquerque Sign Print August 2010 - February 2011
Convergys - Receivables Management January 2009 - May 2010
Express Scripts May 2008 - December 2008
Qwest April 2002 - April 2008
Excell Agent Services December 2000 - January 2002
United States Air Force January 2000 - October 2000
Wendy's August 1999 - October 1999
Wendy's July 1998 - August 1998
Skills
Data Entry, Customer Service, Invoicing, Medicine, Telephone Skills, Medical Terminology, Compounding, Software Documentation, Pharmacueticals, Retail, Insurance, Pharmacy, Outlook, Prescription, Training, Microsoft Office, Inventory Control, Inventory Management, Teamwork, Hospital Pharmacy, Pharmacists, Pharmacy Technicians, Pharmacy Education, Medicare Part D, Community Pharmacy, Pharmacy Practice, Pyxis, Pharmaceutical Industry, Pharmacy Benefit..., Pharmacy Automation
Education
Pima Medical Institute-Albuquerque 2011 — 2011
Certificate, Pharmacy Technician
Oñate High School
Diploma
Pima Medical Institute - Pharmacy Technician
Paramount Residential Mortgage Group December 2012 - Present
Alpine Mortgage, LLC September 2010 - September 2012
Plaza Home Mortgage August 2009 - September 2010
Sidus Financial, LLC March 2008 - August 2009
First Magnus Financial October 2006 - August 2007
First Horizon Home Loans June 2003 - October 2006
Excell Agent Services November 1995 - September 2001
Skills
Loans, Mortgage Lending, FHA, Credit, Mortgage Banking, Residential Mortgages, Banking, Credit Analysis, Sales, Customer Service, Marketing, Refinance, Training, USDA
Education
Keene State College 1990 — 1996
Bachelor of Arts (B.A.), English Language and Literature, General
Target 2003 - Present
InterContinental Hotels Group 1998 - 2003
Excell Agent Services February 1997 - April 1998
Skills
Microsoft Office, Call Center, Training, Coaching, Value Based Selling, Customer Oriented, Customer Service, Strongly self-motivated, Teamwork, Call Centers
Education
Durham Technical Community College 1977 — 1980
Associate of Science (A.S.), Business Data Processing
North Carolina Wesleyan College
Computer Information Systems