Experience
Centene Corporation  November 2014 - Present
Express Scripts   April 2013 - September 2014
Express Scripts   2008 - 2013
Express Scripts   2005 - 2008
Express Scripts   2002 - 2005
KV Pharmaceutical  2001 - 2002
Anheuser-Busch  1998 - 2001
Boeing  1997 - 1997

Skills
Product Management, Strategy, Cross-functional Team..., Strategic Planning, Competitive Analysis, Project Management, Product Development, Healthcare, Process Improvement, Pharmacy Benefit..., Pharmaceutical Industry, Analysis, Financial Analysis, Business Requirements, Managed Care, Specialty Pharmaceutical, Analytics, Business Planning, Business Development, Finance, B2B Marketing, B2C marketing, Business Analysis, Data Analysis, Leadership

Education
Washington University in St. Louis   1996 — 1998
Master of Business Administration (MBA), Finance and Strategy

Northwestern University   1989 — 1993
Bachelor of Arts (BA), Economics

Experience
Express Scripts   December 2014 - Present
CVS Pharmacy  September 2013 - Present
Ohio Northern University  September 2007 - May 2013
Northside Pharmacy  May 2006 - February 2012

Skills
Pharmacy, Patient Counseling, Medication Therapy..., Immunization, Ambulatory Care, Clinical Pharmacy, Pharmacists, Medical Writing, Healthcare, Lecturing, Compounding, Scientific Writing, Pharmacy Practice, Clinical Pharmacology, Certified Immunizer, Clinical Research

Education
Ohio Northern University   2006 — 2013
Doctor of Pharmacy (PharmD), Pharmacy

Ohio Northern University   2006 — 2013
Minor, Spanish

Experience
Aspect Software  April 2015 - Present
Express Scripts   April 2014 - March 2015
ASM Research  October 2013 - March 2014
ASM Research  August 2011 - October 2013
ASM Research  July 2007 - August 2011
US Army  January 2006 - July 2007
Digital Reception Services, Inc.   March 2004 - January 2006
US Army  September 1999 - July 2003

Skills
Cross-functional Team..., Project Management, SharePoint, Software Documentation, Testing, Databases, Leadership, Training, DoD, Management, SDLC, Integration, Program Management, Visio

Education
Penn State University   2012 — 2013
Bachelor's Degree, Law and Society

Northern Virginia Community College   2011 — 2012
Associate's Degree, Liberal Arts

Experience
Express Scripts   December 2014 - Present
Express Scripts   February 2010 - December 2014

Skills
Healthcare Information..., Healthcare, Process Improvement, Managed Care, Hospitals, Medicare, Team Building, Performance Management, HIPAA, People Management, Talent Management, Cross-functional Team..., Customer Service

Education
Ohio Dominican University   2013 — 2015
Bachelor of Arts (B.A.), Business Administration and Management, General

Experience
Express Scripts   June 2014 - Present
Jcpenny logistic center   May 2012 - August 2014

Skills
Customer Service, Microsoft Excel, Microsoft Word, Logistics, PowerPoint, Typing, Collections

Education
Ohio Christian University   2014 — 2016
Associate's Degree

Ohio State University-Newark Campus   2009 — 2010

Brookhaven High School   2006 — 2009
High School

Experience
CoverMyMeds  September 2015 - Present
CoverMyMeds  June 2014 - September 2015
Express Scripts   May 2013 - June 2014
Express Scripts   May 2012 - June 2014
Medco  January 2008 - April 2012
Medco  May 2006 - April 2012

Skills
Utilization Review, Third Party Claims, Quality Auditing, Training, Public Speaking, Pharmacists, Pharmacy, Pharmacy Benefit..., Medicare Part D, Patient Counseling, Clinical Pharmacy, Community Pharmacy, Pharmacy Practice, Immunization, Pharmacy Automation, Managed Care, Medication Therapy..., Pharmaceutical Industry, Healthcare

Education
Ohio Northern University   2000 — 2006
Doctor of Pharmacy (Pharm.D.), Pharmacy

Boardman High School   1996 — 2000

Experience
Express Scripts   May 2015 - Present
Express Scripts   April 2014 - May 2015
Jefferson County Sheriff's Office  February 2007 - April 2014
ITT Technical Institute  November 2010 - July 2011
Dierbergs Markets  September 2001 - May 2003

Education
Ohio Northern University—Claude W. Pettit College of Law   2003 — 2006
Juris Doctorate, Law

Southeast Missouri State University   1998 — 2001
Bachelor of Science (B.S.), Criminal Justice/Police Science

Experience
Express Scripts   Pharmacy ManagerKrogerJanuary 1992 - May 2006

Education
University of Cincinnati   1995 — 1998
Bachelor of Science (BS), Pharmacy

Northern Kentucky University   1992 — 1995

Experience
Express Scripts   June 2010 - Present
Express Scripts   May 2006 - June 2010
Missouri Western State University--St. Joseph, MO   August 2002 - May 2006
Aquila  March 2001 - June 2002
Missouri Public Service Commission  March 1995 - February 2001

Skills
Pharmaceutical Industry, Cross-functional Team..., Managed Care, Healthcare, Process Improvement, Leadership, Strategic Planning, Management, Clinical Research, Project Management, Strategy

Education
University of Missouri-Kansas City   1992 — 1995
Master of Business Administration (M.B.A.), Finance, General, 3.5

Northwest Missouri State University
Bachelor's Degree, Finance, General, 3.48

Experience
Express Scripts   April 2013 - Present
Express-Scripts  December 2009 - March 2013
Express Scripts (formerly Medco Health Solutions)   July 2009 - December 2009
Express Scripts (formerly Medco Health Solutions)   May 1998 - July 2009
Express-Scripts (formerly Medco Health Solutions)   October 1995 - May 1998
The Kroger Company  June 1994 - October 1995
Good Samaritan Medical Center  June 1991 - May 1994

Skills
APhA Medication Therapy..., Six Sigma Green belt, Pharmacy, Pharmacists, Medication Therapy..., Sop, Access, Medicare Part D, Pharmacy Automation, Managed Care, Customer Service, Pharmaceutical Industry, Call Center, Health Insurance, Call Centers, Six Sigma, Clinical Trials, Proficient in Microsoft..., Recruitment at..., Witness program by..., Quality monitoring in..., NICE Call Recording, Client service team..., Vendor Management, Vendor Relationships, Healthcare, HIPAA, Utilization Management, Healthcare Information..., Medicare, Healthcare Management, Health Policy, Process Improvement, Healthcare Industry, Clinical Pharmacy, Patient Safety, Clinical Research, Disease Management, Pharmacueticals, Quality Assurance, Diabetes, Medicaid, Formulary, Pharmacy Practice, Home Infusion, Pharmacoeconomics, Patient Counseling, Informatics, Clinical Pharmacology

Education
Ohio Northern University   1989 — 1994
Bachelor of Pharmacy (BPharm), Pharmacy

Experience
Express Scripts   April 2013 - Present
Express Scripts(formerly Medco Health Solutions)   May 2009 - April 2013
Citigroup -- Citi Cards  September 2004 - November 2008
J.P. Morgan Chase   November 2003 - August 2004
AT&T  October 1998 - October 2003
Wunderman  September 1987 - October 1998

Skills
Management, Strategy, Purchasing, Direct Mail, Vendor Management, Change Management, Leadership, Marketing Communications, Direct Marketing, Training, Budgets, Project Planning, Project Management, Database Marketing, E-commerce, Advertising, Process Improvement

Education
University of Phoenix
M.B.A.

Ohio University
B.S.

Experience
Express Scripts   November 2013 - Present
Express Scripts   November 1993 - November 2013
Tona's Hair Creation   June 1997 - December 2009

Skills
Microsoft Office, Patient Advocacy, Exceptional..., Creative Problem Solving, Excellent attention to..., Highly dependable, Quick learner, Software Documentation, Communication Training, Medicare, Customer Service, Call Centers, Healthcare, HIPAA, Documentation

Education
Walden University   2012 — 2014
Bachelor of Science (B.S.), Criminal Justice, Magna Cum Laude

Ohio State School of Cosmetology-Columbus   1992 — 1993
Managers License, Salon/Beauty Salon Management/Manager

Eastmoor High School   1986 — 1989
College Prep

Experience
Edward Jones  December 2014 - Present
Lowe's Companies, Inc.   September 2014 - December 2014
Express Scripts   December 2013 - September 2014
Express Scripts   May 2013 - December 2013
Edward Jones  February 2013 - May 2013
NISC  January 2012 - November 2012
Midland GIS Solutions  August 2010 - January 2012
Northwest Missouri State University  October 2009 - April 2011
Northwest Missouri State University  June 2008 - April 2011

Skills
ArcGIS, SQL, Project Management, Microsoft Office, Data Analysis, Research, Quality Assurance, Time Management, Oracle, Access, Database Admin, Databases, GIS, Geography, Microsoft Excel

Education
Northwest Missouri State University   2008 — 2011
Bachelor's of Science, Geography

Missouri Academy of Science, Mathematics, and Computing   2006 — 2008
Associate's, General Science

Experience
Express Scripts   November 2012 - May 2015
Express Scripts, Inc.   October 2004 - November 2012
Van Iwaarden Associates  October 1999 - December 2003

Skills
Pricing, New Business Development, Pricing Strategy, Pharmacy Benefit..., Cross-functional Team..., Managed Care, Pharmaceutical Industry, Analytics, Competitive Analysis, Forecasting, Healthcare, Data Analysis, Competitive Intelligence, Business Development, Strategy, Segmentation, Business Analysis, Medicare Part D, Analysis, Product Management, Market Research, SAS, Business Intelligence, Predictive Analytics, Product Launch, Market Analysis, SAS programming, Data Mining, Business Planning, Product Development, Leadership, Financial Modeling, Health Economics, CRM, Financial Analysis

Education
University of Minnesota-Twin Cities   1995 — 1999
BS, Mathematics; Minor, Statistics

Northwestern University

Experience
Express Scripts   September 2003 - Present
Private Physician Practice (Cornea Surgery)   October 2002 - September 2003
Washington University School of Medicine  May 2001 - October 2002
Barnes-Jewish Hospital  December 1998 - May 2001

Skills
Product Management, Financial Analysis, Pricing, Competitive Analysis, Managed Care, Healthcare, Strategic Planning, Process Improvement, Analysis, Strategy, Cross-functional Team..., Pharmacy Benefit..., Pharmacy, Healthcare Industry, Medicaid, Medicare, Health Policy, Leadership, Hospitals, Health Insurance, Pharmaceutical Industry

Education
Northwestern University - Kellogg School of Management   2009 — 2009
Executive Education

University of Missouri-Columbia   1996 — 1998
MBA

University of Missouri-Columbia   1996 — 1998
MHA

University of Illinois at Urbana-Champaign
B.S.

Experience
Confidential  July 2013 - Present
Abrazo Health  October 2012 - July 2013
Express Scripts   July 2011 - October 2012
Blue Cross Blue Shield of Michigan  November 2005 - July 2011
Blue Cross Blue Shield of Michigan  November 2005 - July 2011
Blue Cross Blue Shield MI - UAW Local 1781   2005 - July 2011
Blue Cross Blue Shield of Michigan  October 2008 - April 2009
Northwest Michigan Works!  May 2002 - January 2005
The Home Depot - Special Order Center   January 1996 - November 2001

Skills
Insurance, Business Analysis, Process Improvement, Customer Service, Requirements Analysis, Risk Management, SDLC, Vendor Management, Call Centers, Project Management, Team Management, Change Management, Management, SQL, Health Insurance, Training, Analysis, ITIL, Microsoft Office, General Insurance

Education
Oakland Community College
Associate of Arts and Sciences (A.A.S.), Health/Health Care Administration/Management

Spring Arbor University
Bachelor of Business Administration (BBA), Management and Organizational Development

Experience
Express Scripts   May 2014 - Present
Express Scripts   February 2009 - May 2014
Medco  2006 - 2009
Medco Health Solutions  1996 - 2006

Skills
HIPAA, Healthcare, Vendor Management, Business Process..., SDLC, Team Building, Employee Relations, Business Analysis, Account Management, Project Management, Visio, Quality Management, Budgets

Education
Keller School of Management   2009 — 2011
MPM, Program Management

Nyack College   1998 — 2000
BS, Business Management

Penn State University   1986 — 1988
AS, Business

Experience
PCCW Teleservices  January 2015 - Present
Midwest Greek Weekend   May 2013 - Present
Planet5ive Initiative   June 2012 - Present
Discover Card  January 2013 - June 2013
Express Scripts   February 2012 - January 2013
Safeguard Case Management   March 2001 - February 2005

Skills
Office Management, Music Production, Pianist, Drums, Creative Writing, Social Media Marketing, Marketing Strategy, Typing, Acting, Leadership, Team Building, People Skills, Customer Service, Customer Retention, Payroll, Managed Money, Event Planning, Time Management, Marketing, Advertising, Management, Budgets, Social Networking, Administrative..., Facebook, Customer Satisfaction, Data Entry, Online Marketing, Sponsorship, Email Marketing, Networking, Cold Calling, Teamwork, Call Centers, Event Management, Marketing Communications, Sales, Training, Account Management, Social Media, Fundraising, Direct Marketing, Customer Experience, Online Advertising, Market Research, Microsoft Word, Customer Engagement, Lead Generation, Public Relations, Trade Shows

Education
University of Cincinnati   2005 — 2008

Northern Kentucky University   2009 — 2010

Experience
Express Scripts   April 2012 - Present
Select Medical  July 2014 - March 2015
Medco Health Solutions  September 2009 - April 2012
Discount Drug Mart  August 2007 - August 2009

Skills
Pharmacy, Healthcare, Clinical Pharmacology, Pharmacy Consulting, Mail Order Pharmacy, Community Pharmacy, Clinical Research, Pharmacy Practice, Disease Management, Medicaid, Utilization Management, Clinical Pharmacy, Prescription, Pharmacueticals, Certified Immunizer, Informatics, Pharmaceutical Industry

Education
The Ohio State University College of Pharmacy   2003 — 2007
PharmD, Pharmacy

The Ohio State University   2001 — 2003
Prerequisites, Pharmacy

Ohio University   2000 — 2001
Prerequisites, Pharmacy

Experience
RiverSpring Health featuring the Hebrew Home at Riverdale  June 2015 - Present
Elderplan Inc  November 2014 - May 2015
Express Scripts   June 2013 - October 2014

Education
Northern Kentucky University
Bachelor of Science (BS), Business Management

Experience
Ameriprise Financial Services, Inc.   July 2015 - Present
Caribou Coffee  October 2013 - June 2015
Caribou Coffee  May 2012 - October 2013
Caribou Coffee  August 2010 - May 2012
Allstate  February 2010 - January 2012
Medica  September 2008 - February 2010
Target  September 2006 - March 2008
Express Scripts   April 2004 - February 2006
Caribou Coffee  May 2001 - April 2004

Skills
Employee Benefits, HRIS, HRIS Database Management, Leave Administration, Leave of Absence, Leave of Absence..., Leave of Absence..., Benefits Administration, Compensation & Benefit, Benefits Design, Total Rewards, Total Rewards Strategies, Employee Relations, Employee Engagement, Employee Recognition, Employee Wellness..., Customer Service, Sales, Account Management, Full-life Cycle..., Recruiting, Talent Acquisition, Management, Onboarding, Applicant Tracking..., Training, Hiring, Time Management, Team Building, Leadership, Retail, Microsoft Office

Education
Hopkins

Hopkins

Northwestern College

Experience
Aetna Specialty Pharmacy  November 2014 - Present
InnoSource for Aetna Specialty Pharmacy   July 2014 - November 2014
Express Scripts   October 2013 - July 2014
ALDI Stores  October 2012 - January 2014
Mental Health Community Clinic, Carlos Albizu University   January 2011 - July 2012
Supermercados Grande   March 2009 - July 2010

Skills
Formal education in..., Strong customer service..., Ability to plan,..., Assessment of mental..., Ability to work..., Excellent oral and..., Ability to handle..., Adaptability and..., Client Rapport, Close Attention to..., Mental Health, Team-oriented, Critical Thinking, Social Services, Cashiering, Psychology, Spanish

Education
Nova Southeastern University   2014 — 2017
Master of Science (M.S.), Mental Health Counseling/Counselor, 4.0

Carlos Albizu University   2010 — 2012
51 credits in Doctor of Psychology (Psy.D), Clinical Psychology, 3.82

University of Puerto RicoRio   2005 — 2009
Bachelor of Arts, Psychology, 3.55

Experience
Humana  Senior Products SpecialistHumanaJune 2014 - Present
Express Scripts   August 2009 - May 2014
Cardinal Health  June 2006 - April 2009
AmerisourceBergen  November 2003 - May 2006
Ohio Support Services  June 2002 - October 2003
Jasobson's Stores, Inc   February 1990 - March 2002

Education
Ohio Dominican University
Bachelor of Arts (B.A.), Public Relations

Experience
Tower MSA Partners, LLC   May 2015 - Present
BioScrip, Inc.   February 2014 - December 2014
HomeCareConnect   July 2012 - August 2013
Gould & Lamb LLC  March 2012 - June 2012
Express Scripts   February 2006 - March 2012
Broadspire Services Formerly Kemper Insurance (Kemper National Services)   September 1994 - February 2006

Skills
Medicare, Healthcare, Pharmacy Benefit..., Medicaid, Managed Care, Claim, Disease Management, Medicare Part D, Management, Vendor Management, Leadership, Cross-functional Team..., Training, Program Management, Operations Management, Quality Assurance, Executive Management, Product Development, Operational Excellence, Account Management, Insurance, Process Improvement, Health Insurance, Workers Compensation, Strategic Planning

Education
Nova Southeastern University   1998 — 2000
Master of Business Administration (MBA), Business Administration, Management and Operations, 3.75 GPA

University of Pittsburgh   1989 — 1993
Bachelor of Science (BS), Nursing Science, 3.00 GPA

Experience
Apex Eye  August 2015 - Present
Momentum Marketing Group  April 2015 - August 2015
The Christ Hospital Health Network  March 2014 - March 2015
Humana  October 2013 - March 2014
Ross Education, LLC  May 2013 - July 2013
University of Cincinnati Hospital  February 2012 - November 2012
St. Elizabeth Healthcare  January 2010 - February 2012
Express Scripts   July 2008 - January 2010
LA Fitness  January 2008 - July 2008
Ruwe Family Pharmacy   June 2005 - January 2008

Skills
Compounding, Community Pharmacy, Pharmacy Benefit..., Medication Therapy..., Clinical Research, Medicare Part D, Anticoagulation, Prior Authorization, Mail Order Pharmacy, Hazardous Material..., Health Insurance, Pyxis, Chemotherapy, Epic Systems, Pharmacy, Event Planning

Education
Northern Kentucky University   2014 — 2017
Bachelor of Arts (BA), Organizational Leadership

Notre Dame Academy   2001 — 2005

St. Pius

Experience
Express Scripts   June 2008 - Present
Medco Health Solutions  June 2004 - 2008
Merck-Medco  February 2002 - June 2004
Merck-Medco  July 2001 - February 2002
Merck-Medco  July 2000 - July 2001
Merck-Medco  April 1995 - July 2000

Skills
Customer Satisfaction, Account Management, Customer Retention, Medicare Part D, Healthcare reform, Pharmacy Benefit..., Project Management, New Installation, Managed Care, Business Development, Management, Health Policy, Medicare, Healthcare Industry, Instructor-led Training

Education
Ohio University
Bachlor of Science, Health & Human Services

Ohio University
Bachelor of Science (B.S.), Health & Human Services

Experience
Express Scripts   April 2014 - Present
Fusion Marketing  May 2013 - April 2014
Maritz Travel Company  May 2012 - May 2013
Maritz Journeys   April 2009 - May 2012
Maritz Travel Company  February 2006 - March 2009
Meridian Enterprises  June 2002 - February 2006
AAA Incentive & Group Travel (div. AAA Travel)   May 2001 - May 2002

Skills
Management, Incentives, Negotiation, Meeting Planning, Incentive Travel, Proposal Writing, Event Management, Event Planning, Contract Negotiation, Incentive Programs, Budgets, Hospitality, Program Management, Hotels

Education
Northern Virginia Community College   1992 — 1993
AA, General Studies

Sanford Brown Business College   1988 — 1989
Certificate, Travel & Toursim

Experience
Express Scripts   November 2012 - Present
Express Scripts   June 2011 - October 2012
Express Scripts/ Medco Legacy   November 2007 - June 2011
Walgreens  June 2000 - June 2009

Skills
Pharmacists, Medication Therapy..., Pharmacy, Managed Care, Immunization, Pharmacy Benefit..., Ambulatory Care, Disease Management, Formulary, Medicare Part D, Healthcare, Patient Counseling, Salesforce Administrator, Program Development, Program Management, Communication Training, Program Evaluation, Program Analysis, Pharmacy Practice, Medication..., Hospital Pharmacy, Home Infusion, Pharmaceutical Care, Pharmacoeconomics, Pharmacy Automation, Management, Healthcare Management, Medicaid, Diabetes

Education
Ohio Northern University   1995 — 2000
Bachelor's degree, Pharmacy

Experience
Kroger  October 2014 - Present
Express Scripts   January 1993 - September 2014
Kroger  June 1989 - December 1992

Skills
Pharmacists, Pharmacy, Pharmacy Benefit..., Pharmacy Automation, Medication Therapy..., Patient Counseling, Clinical Pharmacy, Community Pharmacy, Pharmacy Practice, Medicare Part D, Clinical Pharmacology, Compounding, Immunization, Certified Immunizer, Hospital Pharmacy, Managed Care, Diabetes, Pharmaceutical Industry, Pharmacology, Prescription

Education
Ohio Northern University
Bachelor of Science (B.S.), Pharmacy

Experience
Prime Therapeutics  August 2011 - Present
Prescription Solutions  October 2009 - July 2011
Express Scripts   April 2007 - May 2009
CIGNA Behavioral Health  December 2003 - March 2007
CIGNA Behavioral Health  June 2003 - December 2003
CIGNA Behavioral Health  June 2002 - October 2002
CIGNA Behavioral Health  November 1998 - December 2001
CIGNA Behavioral Health  August 1995 - November 1998

Skills
Managed Care, Building Relationships, Health Insurance, Healthcare, Insurance, Employee Benefits, Process Improvement, Pharmacy Benefit..., Strategic Planning, Account Management, Data Analysis, Coaching, Medicare, Behavioral Health, Proposal Writing, Microsoft Excel, Analysis, Business Process..., Management, Strategy

Education
Ohio University   2002 — 2003
M.A., Sociology

University of St. Thomas   1998 — 2001
B.A., Sociology / Criminal Justice

Experience
BMW of North America, LLC  July 2015 - Present
Sogeti  September 2014 - Present
Munich Reinsurance America, Inc.   June 2015 - July 2015
Express Scripts   October 2014 - July 2015
Enterprise Business Solutions  January 2013 - March 2013

Skills
Microsoft Excel, PowerPoint, Excellent skills in..., Excellent computer..., Fluent in both English..., Excellent intercultural..., Oracle, HP Quality Center

Education
Nova Southeastern University   2011 — 2012
Masters of Business Administration, Management

University of Maryland University College   2009 — 2011
Bachelor of Science, Business Administration & Management

Northern Virginia Community College   2005 — 2008
Associates of Science, Business Administration

Thamer International School in Jeddah   2004 — 2005
High School Diploma, Business

Experience
Gaylor Electric, Inc.   August 2015 - August 2015
STS AeroStaff Services  October 2014 - December 2014
Express Scripts   May 2013 - September 2014
Aviation Personnel  November 2012 - March 2013
Lemoore, CA   October 2010 - August 2012

Skills
CASS/EO3 Trained,..., ATFLIR, Matlab, Maple, Windows XP Pro, Pyxis, Centricity, Pspice, Multimeter, Aircraft, Military Aviation, Airlines, Maintenance & Repair, Avionics, Aviation, Aerospace, Aircraft Maintenance, Overhaul, CFI, Aviation Security, Airline Management, Flight Training, Piloting, Flight Planning, CPOE, Job Fairs, Security Clearance, Troubleshooting, HL7, Informatics, Temporary Staffing, Healthcare Management, Hiring, Interviews, EHR, Healthcare Information..., Staffing Services, College Recruiting, EMR, Temporary Placement, Supervisory Skills, Internet Recruiting, Onboarding, Applicant Tracking..., Hospitals, Quality Assurance, Friendly Personality, Employee Training, Training, Business Aviation

Education
Oakland Community College   1998 — 2000
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities

Jo Byrns High School   1994 — 1996
Honors, General

Taylor High School   1990 — 1994

Experience
Ogilvy CommonHealth Worldwide  June 2015 - Present
MetLife  July 2014 - June 2015
Express Scripts   September 2012 - July 2014
Carolyn C. Tedholm & Associates, LLC   August 2009 - December 2013
Razorfish  August 2010 - August 2011
ADP  February 2008 - July 2009
Archive Systems, Inc.   June 2007 - February 2008
MYOB US, Inc.   May 2002 - February 2007
County College of Morris  August 1995 - December 2003
Write Access, Inc.   October 1991 - January 2002

Skills
Content Strategy, Content Management, HTML, CSS, Editing, Technical Writing, Content Development, XML, Copy Editing, FrameMaker, Single Sourcing, Technical Communication, Mentoring, Adobe Captivate, Dreamweaver, Adobe Acrobat, Camtasia, Teaching, JavaScript, Content Localization, Training Packages, Instructional Design, E-Learning, Training, Information Architecture, SEO, Technical Documentation, Publishing, Publications, Web Content Management, RoboHelp, Online Help, Newsletters, E-commerce, Web Content, Information Design, Captivate, Software Documentation, Management, Copywriting

Education
Virginia Commonwealth University   1982 — 1984
M.A.

Northwestern University
N/A

Webster University
B.A.

Experience
Park Nicollet Health Services/ Health Partners   January 2012 - Present
PLATO Learning  December 2010 - 2011
Pearson VUE  August 2005 - June 2010
Spanlink Communications  1998 - 2001
Express Scripts   1997 - 1998

Skills
Software Quality..., Test Planning, Testing, Agile Methodologies, Quality Assurance, Quality Center, Test Automation, Software Documentation, Software Project..., Integration, Regression Testing, Test Cases, Databases, SQL, Performance Testing, ClearQuest, Black Box Testing, SDLC, User Acceptance Testing, Management, System Testing, Requirements Analysis

Education
International Institute for Software Testing, Golden Valley, MN   2006 — 2007
CSTP Certification, 2006 - 2007

1997 RMD Computer Inc., Eden Prairie, MN   1996 — 1997

Odessa State Polytechnic University   1982 — 1987
MS and BS in Industrial Engineering

Experience
Express Scripts   January 2007 - Present
Express Scripts   December 2005 - January 2007

Skills
Medicare Part D

Education
Ohio Northern University   1992 — 1997
BS, Pharmacy

Experience
Fabick Caterpillar  July 2012 - Present
Graybar  July 2004 - July 2012
Express Scripts   April 2000 - March 2004
Intelligent Business Systems  1987 - 1990

Education
Norwalk Community College   1979 — 1981

Experience
Express Scripts   April 2013 - Present
Medtronic  May 2012 - February 2013
Boston Scientific  August 2008 - December 2010
SHARP MAGAZINE, INC   September 2005 - August 2007
PLATINUM FITNESS, LLC   November 2002 - December 2006
Northpoint  2005 - 2006
Minnesota Spokesman-Recorder  2003 - 2005

Skills
Strategy, Cross-functional Team..., Data Analysis, Project Management, Strategic Planning, Business Strategy, Process Improvement, Analysis, Leadership, Public Speaking, Editing, Coaching, Nonprofits, Change Management, Management, Six Sigma, Sales, Customer Service, Time Management, Continuous Improvement

Education
Carlson School of Management   2011 — 2013
Master, Business Administration

University of Minnesota - Carlson School of Management   2011 — 2013
Master of Business Administration (M.B.A.), Strategy, Leadership and Operations

Northwestern University   1996 — 2000
Bachelor of Arts, Political Science

Experience
Express Scripts   March 2014 - Present
Express Scripts   2010 - March 2014
Express Scripts   2007 - 2010
Penske Logistics  2003 - 2007
Penske Logistics  1999 - 2003
Penske Truck Leasing  1998 - 1999
Planned Parenthood of the St. Louis Region and Southwest Missouri  1994 - 1998
US Navy  1987 - 1994

Skills
Master Black Belt, Six Sigma, Process Improvement, DMAIC, Operations Management, Cross-functional Team..., Continuous Improvement, Quality Management, Supply Chain, Supply Chain Management, Lean Manufacturing, Quality Assurance, Transportation, Business Process..., Logistics, Change Management, Vendor Management, Leadership, Operational Excellence, Strategic Planning, Communication, Contract Negotiation, Community Outreach

Education
Washington University in St. Louis - Olin Business School   1995 — 1997
MBA, Business

Northwestern University   1983 — 1987
BA, BIOCHEMISTRY

Experience
Total Quality Logistics  September 2013 - Present
Express Scripts   October 2007 - September 2011
Charlotte Bobcats  February 2006 - October 2007
Sports Productions   January 2004 - February 2006

Skills
Cold Calling, Account Management, Marketing, Sales, Social Media, Customer Service, Sports Marketing, Event Planning, Salesforce.com, New Business Development, Social Media Marketing, Public Relations, Media Relations, Marketing Strategy, Leadership

Education
Ohio Northern University   1999 — 2003
Bachelor of Business Administration (B.B.A.), Sports Management

Bethel-Tate High School   1995 — 1999
high school

Experience
Walmart  July 2014 - Present
Express Scripts   2006 - June 2014
CVS Caremark Corporation  2004 - 2006

Skills
Community Pharmacy, Medicare Part D, Medication Therapy..., Pharmacists, Pharmacy, Pharmacy Automation, Pharmacy Benefit..., Patient Counseling, Clinical Pharmacy, Clinical Research, Healthcare, Pharmacy Practice, Certified Immunizer, Hospital Pharmacy, Immunization, Clinical Pharmacology, Pharmacy Consulting, Disease Management, Compounding, Anticoagulation, Medication..., Pharmacy Education, Medication Adherence, Pharmaceutical Care, Formulary, Pharmacoeconomics, Prescription, Pharmacotherapy, Ambulatory Care, Utilization Management, Pharmacueticals, Pharmaceutical Industry

Education
Ohio Northern University   1999 — 2004
Bachelor of Science (B.S.), Pharmacy

Experience
Express Scripts   January 2008 - Present
Express Scripts   2008 - May 2012
ExpressScripts, Inc   January 2008 - February 2012
WellPoint  September 2001 - January 2008

Skills
Pharmacy Benefit..., Managed Care, Medicaid, Disease Management, Healthcare Industry, Medicare, Pharmacy, Informatics, Healthcare, Pharmacoeconomics, Outcomes Research, Healthcare Management, Health Policy, Pharmacy Automation, Health Insurance, Healthcare Information..., Health Economics, Pharmaceutical Industry, Medicare Part D, Oncology

Education
Xavier University - Williams College of Business   2003 — 2005
MBA, Business

Ohio Northern University   1994 — 1999
BS Pharmacy, Pharmacy

Experience
Express Scripts   March 2015 - Present
Frost Brown Todd  August 2013 - March 2015
Laptops and More   May 2009 - August 2013
Circuit City  January 2006 - February 2009

Skills
Management, Music, Social Media, Strategic Planning, Sales, Research, C#, Microsoft SQL Server, Visual Studio, SharePoint, Eclipse, Java, ASP.NET MVC

Education
Northern Kentucky University   2011 — 2013
Bachelor of Computer Science, Minor in Mathematics

Experience
Prestige Health Choice  October 2014 - Present
The Minnis Group   October 2011 - Present
Prestige Health Choice  February 2014 - October 2014
Prestige Health Choice  October 2012 - February 2014
Prestige Health Choice  April 2011 - October 2012
Express Scripts   October 2009 - March 2011
American Cancer Society  January 2009 - April 2009

Skills
Microsoft Office, Network Development, Managed Care, Medicaid Managed Care, Network Contracting, Provider Education, Network Expansion, Provider Network..., Customer Service, Social Networking, Management, Medicaid, Provider Relations, Health Insurance, Healthcare Management, Community Outreach, Healthcare, Public Health, Community Development, Medicare, Process Improvement, Data Analysis, Nonprofits, Healthcare Industry, HIPAA, Access

Education
Nova Southeastern University   2011 — 2013
MBA, Management

University of Central Florida   2005 — 2009
BS, Health Services Administration, Health Sciences, Health Information Management

Experience
Express Scripts   2008 - Present

Skills
Pharmaceutical Industry, Marketing Strategy, Sales, Sales Operations, Marketing, Product Launch, Marketing Communications, Salesforce.com, Sales Management, Market Research, New Business Development, Strategic Planning, Integrated Marketing, Customer Service, Customer Retention, Account Management, Key Account Management, Employee Training, Supervisory Skills, Team Leadership, Team Building, Project Management

Education
Northern Kentucky University   1980 — 1985
Bachelor of Arts (BA), Graphic Design

Experience
Express Scripts   November 2014 - August 2015
Healthfirst  April 2012 - September 2014
Healthfirst  July 2008 - June 2012

Skills
Medicare, Managed Care, Claim, Health Insurance, HIPAA, Healthcare, Call Center, CPT, Employee Benefits, Medicaid, Insurance, Customer Service, Call Centers, Leadership, Program Management, Public Speaking, Training

Education
Nova Southeastern University   2007 — 2009
B.S, Business Management

Valencia Community College   1993 — 1996
Associate of Arts, Academic Studies

Experience
Express Scripts   February 2015 - Present
Express Scripts   2011 - Present

Skills
Pharmacy Benefit..., Managed Care, Medicare Part D, Pharmacy, Healthcare Industry, Call Centers, Medicare, Healthcare, Cross-functional Team..., Medicaid, Healthcare Information..., Account Management, Process Improvement, Visio, Disease Management, HIPAA, Pharmaceutical Industry, Health Insurance, Six Sigma, Collaborative..., Relationship Management, Client Services, Education, Communication, Networking, Negotiation, Project Management, Healthcare Benefits, Solution-Based thinking, Healthcare Consulting, Health Care Reform

Education
Ohio Dominican University   2006 — 2008
BS, Business

Experience
Express Scripts   August 1998 - Present
National Imagery and Mapping Agency  September 1992 - July 1998

Skills
Training, SDLC, Contract Negotiation, Data Warehousing, Visio, Process Improvement, Microsoft Office, Access, Business Analysis, Program Management, SharePoint, Team Leadership, Leadership, Healthcare, Customer Service, Team Building, Project Management

Education
Northern Virginia Community College   1993 — 1998
none

University of Wisconsin-Platteville   1986 — 1990
BS, Geography

Experience
Express Scripts   March 2014 - Present
Mapfre  April 2003 - April 2010

Skills
General Insurance, Property, Insurance, Customer Service, Medicare, Call Centers, Customer Satisfaction, Microsoft Excel, Outlook, Training, Claim

Education
Ohio Dominican University   1999 — 2002
BSBA, Buisness

Experience
Express Scripts   June 1999 - Present
Drug Emporium  February 1992 - May 1999
Phar-mor  1988 - 1992

Skills
Pharmacy Automation, Patient Counseling, Diabetes, Medication Therapy..., Medicare Part D, Pharmacy Benefit...

Education
Ohio Northern University   1986 — 1991

Experience
Just Energy  2012 - Present
Visalus Sciences  June 2011 - September 2011
Express Scripts   October 2007 - January 2010

Skills
Customer Experience, Inbound Marketing, Microsoft Office, Answering Phones, Phone Etiquette, Multi Tasking, Professional..., Social Networking

Education
Oakland Community College   2004 — 2005

henry Ford High School   1991 — 1995
Diploma, General

Experience
Molina Healthcare  2013 - Present
Express Scripts   2007 - 2013
Walgreens  2007 - 2007

Skills
Medicaid Managed Care, Pharmacy Benefit..., Cardiology, Geriatric Drug..., Control Drug..., Clinical Drug..., Pharmacists

Education
Ohio Northern University   2001 — 2007
Doctor of Pharmacy (PharmD), Pharmacy

Experience
Express Scripts   July 2014 - Present
Express Scripts   April 2012 - July 2014
Express Scripts   July 2006 - April 2012
Express Scripts   August 2004 - July 2006
Express Scripts   October 2002 - August 2004
Booz Allen Hamilton  August 1998 - October 2002

Skills
Strategic Planning, Business Analytics, Program Management, Integration, Supply Chain, Health Care Reform, Executive Reporting, Board of Directors..., Scorecard Management, Business Development, IT Strategy, Business Process..., Vendor Management, Forecasting, PMO, Cross-functional Team..., Process Improvement

Education
Northwestern University   1997 — 1998
Master of Science (M.S.), Industrial Engineering and Management Science

University of Florida   1992 — 1997
Bachelor of Science (B.S.), Physics and Mathematics

Experience
Express Scripts   May 2010 - Present

Education
Ohio Northern University
Doctor of Pharmacy (Pharm.D.), Pharmacy

Experience
B. Braun Medical (Central Admixture Pharmacy Services)   April 2012 - Present
CVS Caremark Corporation  February 2008 - April 2009
CVS Caremark Corporation  July 2006 - February 2008
Express Scripts   May 2004 - July 2006
Apria Healthcare  October 2003 - April 2004

Skills
Healthcare, Pharmacists, Patient Safety, Pharmacy, Medication Therapy..., Healthcare Management, Patient Education, Managed Care, Pharmacy Benefit..., Medicine, Prescription, Medicare, Pharmacueticals, Home Infusion, Disease Management, Pharmacy Technicians, IV, Clinical Pharmacology, Ambulatory Care, Healthcare Industry, Medical Writing, Patient Advocacy, Pharmaceutics, Pharmacology, Pharmaceutical Industry

Education
Ohio Northern University   1997 — 2003
Doctor of Pharmacy (PharmD), Pharmacy

Ohio Northern University   1997 — 2003
Doctor of Pharmacy (Pharm.D.), Pharmacy

Experience
Einstein Healthcare Network  2013 - Present
Booz Allen Hamilton  2013 - 2013
FSR (Federal Staffing Resources)   2011 - 2012
Express Scripts   2004 - 2009
United States Air Force  2001 - 2004
RITE AID  1999 - 2001
Shop Rite Stores  1998 - 1999

Skills
Ambulatory Care

Education
University of the Sciences in Philadelphia
Immunization Certification

Nova Southeastern University
Physical Assessment Certification

Temple University   1994 — 1998
Bachelor of Science (BS), Pharmacy