Experience
Multnomah County Health Department  November 2014 - Present
AKT CPAs, Advisors, Consultants   April 2014 - November 2014
FamilyCare Health Plans   February 2014 - April 2014
Aetna  September 2006 - January 2013
Sykes  February 2006 - September 2006
Gyros Gyros   May 2001 - April 2003
Montgomery Ward  April 1997 - May 1999

Skills
Medical Coding, Health Insurance, Medicare, Customer Service, Telephone Skills, Invoicing, Claims Handling, HIPAA, HMO, PPO, Healthcare Reimbursement, Financial Analysis, Computer Proficiency, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Sales Presentations, Sales Process, Project Management, Email, Multi Tasking, Data Entry, Typing, 10 Key, Organizational..., Algebra, Calculus, CPT, HCPCS, ICD-9, Call Centers, UB04, Insurance, Employee Benefits, Training, Medical Billing, COBRA, Health Policy, Sales, Underwriting, Health Care Reform, Financial Services, FSA, Medicare Part D, Ad Hoc Reporting, Health Savings Accounts, Actuaries, Team Building, Pivot Tables

Education
Dickinson State University   2010 — 2013
Bachelor of Finance

Western Culinary Institute   2002 — 2003
Associate of Science (A.S.)

Bismarck State College   1999 — 2001
Associate of Science (AS)

Experience
FamilyCare Health Plans   2015 - Present
Cascadia Behavioral Healthcare  2013 - 2015
Legacy Health  2013 - 2013
ProtoCall Services Inc  2003 - 2012
Life Options Group   2008 - 2010
Multnomah County Dept of Community Justice   2002 - 2003
Christie School   1998 - 2003

Education
Lewis and Clark College   2000 — 2003
M.A., Psychology

Western Washington University   1995 — 1997
B.A., Psychology

Experience
Strategic Employee Benefit Services  June 2014 - Present
Leonard Adams Insurance Agency   May 2013 - April 2014
The ODS Companies  November 2012 - May 2013
UnitedHealth Group  April 2008 - November 2012
Enpria   October 2007 - March 2008
FamilyCare Health Plans   August 2005 - August 2007
Great West Healthcare/ Cigna   October 2000 - August 2005

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Problem Solving, Project Coordination, Project Delivery, Highly detail oriented, Organizational..., Organization &..., Multiple Priorities, Team-oriented, Customer Retention, Customer Experience, Health Insurance, Licensed Life & Health..., Employee Benefits, Brokers, Customer Service, Life Insurance, Insurance

Education
Lane Community College   1990 — 1991
Accelerated High School Degree

Experience
FamilyCare Health Plans   September 2015 - Present
FamilyCare Health Plans   March 2014 - Present
Riverview Community Bank  October 2012 - February 2014
Cultural Strategies  April 2012 - August 2012
The Center for the Study of Latino Media and Markets   January 2012 - May 2012
Law Office of John H. Bucy, II   September 2010 - March 2012
Texas Real-Tax, Inc   August 2007 - August 2010

Skills
Mac OS X, Public Relations, Press Releases, Social Media, Strategic Planning, InDesign, Fundraising, SPSS, Adobe Creative Suite, Event Planning, Spanish, Blogging, Copywriting, Ap Style, Media Relations, Copy Editing, Marketing, Facebook, Social Media Marketing, PowerPoint, Social Networking, Press Kits, Newsletters, Microsoft Word, Microsoft Excel, Research, Wordpress, Coordinating Events, Campaign Plans, Email Marketing, Marketing Research, Digital Marketing, Google Analytics, Google Adwords, HTML + CSS, CMS, Photoshop, Publicity, Constant Contact, Strategic Communications, Hootsuite, Marketing Strategy, Public Speaking, Google Docs, Illustrator, Editing, Marketing Communications, Community Outreach, Social Media Measurement, Microsoft Office

Education
Texas State University-San Marcos
Bachelor of Arts, Public Relations

Experience
Innovative Care Management   August 2014 - Present
FamilyCare Health Plans   January 2013 - August 2014
PeaceHealth  November 2009 - January 2013

Skills
Utilization Management, Healthcare Management, Nursing, Healthcare, Critical Care, Hospitals, BLS

Education
Western Governors University   2012 — 2014
Bachelor of Science (BS), Registered Nursing/Registered Nurse

Clark College   2007 — 2009
AAS, Nursing

Experience
WrayFaire   September 2007 - Present
Warner Pacific College  August 2014 - Present
ADX Portland  September 2015 - Present
Warner Pacific College  January 2012 - April 2015
Warner Pacific College  August 2012 - December 2014
FamilyCare Health Plans   June 2013 - June 2014
InforMed Publishing (acquired by Jones & Barlett Learning via Ascend Learning, LLC)   March 2010 - December 2012
WordWise Inc.  September 2007 - December 2012
Lewis & Clark College  April 2009 - March 2010
Florida Imaging, LLC   December 2005 - August 2007

Skills
Proofreading, Copy Editing, Publishing, InDesign, Adobe Creative Suite, Adobe Acrobat, Editing, Graphic Design, Editorial, Photography, Woodworking, Publications, Layout, Mobile Applications, Designing Marketing..., Advertising, Books, Technical Writing, Creative Writing, Volunteer Engagement, Volunteering, Illustrator, Social Media, Copywriting, Research, WordPress, ExpressionEngine, Moodle

Education
University of Central Florida   2001 — 2004
Bachelor of English, Creative Writing

Valencia Community College   1998 — 2001
Associate of Arts, General

Experience
Aruba Networks  December 2014 - Present
Stoller Family Estate  February 2013 - Present
FamilyCare Health Plans   December 2013 - October 2014
Holiday Retirement  May 2013 - September 2013
First Tech Credit Union  September 2012 - March 2013
Regence BlueCross BlueShield  July 2010 - July 2011
YWCA Clark County  November 2009 - June 2010
Hosmer Chiropractic Health  December 2009 - April 2010
Otak, Inc.   June 2008 - July 2009

Skills
Event Planning, Microsoft Office, Social Media, Outlook, Proposal Writing, Microsoft Excel, Community Outreach, Microsoft Word, Research, PowerPoint, Adobe Creative Suite, Public Speaking, Editing, Customer Service, Organizational..., Coaching, Leadership Development, Team Building, Employee Relations, Performance Management, Recruiting, Interviews, Employee Benefits, Human Resources, HRIS, Applicant Tracking..., Hiring, HR Policies, Sourcing, Management, Payroll, Training, Deferred Compensation, Background Checks, New Hire Orientations, Personnel Management, Onboarding, Policy, Benefits Administration, College Recruiting, Workforce Planning, Temporary Placement, FMLA, Talent Acquisition, Resume Writing

Education
PHR Study Group   2012 — 2012

Portland State University   2010 — 2010
Human Resources Management Certificate, Human Resources Management/Personnel Administration, General

Portland State University   2002 — 2008
Bachelor of Arts (B.A.), Cultural Anthropology

Portland State University   2002 — 2008
Bachelor of Arts (B.A.), Urban Studies/Affairs

Experience
OHSU  January 2012 - Present
FamilyCare Health Plans   July 2010 - January 2012
The Regence Group  October 2004 - August 2010
TD Ameritrade  March 2000 - June 2004
Central States Health & Life   June 1999 - March 2000
ConAgra Frozen Foods  October 1998 - June 1999
Sheppard's Business Interior   February 1998 - October 1998

Education
Bellevue University   2000 — 2002
MBA, Finance

University of Nebraska at Omaha   1994 — 1998
BS, Finance

University of Nebraska, at Omaha   1993 — 1998
BS, Finance and Banking

Experience
FamilyCare Health Plans   September 2014 - Present
Telecare Corporation  January 2009 - Present

Skills
Mental Health, Psychology, Crisis Intervention, Group Therapy, Mental Health Counseling, Case Management, CBT, Social Services, Family Therapy, Behavioral Health

Education
Portland State University   1996 — 1998
Bachelor of Applied Science (B.A.Sc.), Psychology

Experience
FamilyCare Health Plans   April 2011 - Present
FamilyCare Health Plans   2007 - 2013
FamilyCare Health Plans   2007 - 2012
Albertsons  1998 - 2007

Skills
Active Directory, Windows 7, Customer Service, Access, Technical Support, Visio, Windows, Healthcare Information..., System Administration, Software Documentation, Vendor Management, SharePoint, Process Improvement, Troubleshooting

Education
Pioneer Pacific College   2006 — 2007
Associate of Arts (AA), Information Technology & Networking

Experience
FamilyCare Health Plans   May 2014 - Present
Molina Healthcare  November 2011 - May 2014
United HealthCare  May 2011 - November 2011
MES Solutions  May 2010 - February 2011
Santa Clara Family Health Plan  May 2007 - May 2010
Care Level Management  September 2005 - May 2007
PacifiCare Health Systems  August 1999 - February 2001
NYLCare 65   January 1997 - February 1999
PacifiCare Health Systems  September 1991 - February 1996

Skills
Medicare, Healthcare, Managed Care, Medicaid, Hospitals, Healthcare Industry, Marketing, Team Building, Network Development, Health Insurance, Strategy, Medicare Advantage, Provider Relations, Leadership, HMO, HIPAA, Management, Insurance, Sales, Employee Benefits, Sales Management, Health Policy, Recruiting, New Business Development, Training, Program Management, Healthcare Consulting, Healthcare Management, Process Improvement, Physician Relations, Executive Management, Marketing Management, Strategic Planning, Workers Compensation, Call Centers, Market Planning, Brokers, Health Care Reform, Coaching, Sales Presentations, Policy

Education
Oral Roberts University   1987 — 1991
BA, Pastoral Care and Counseling

University of Phoenix
Master of Business Administration (MBA), Business Administration and Management, General

Experience
Hounds and Grounds   May 2014 - Present
SUWS of Idaho  March 2012 - October 2012
FamilyCare Health Plans   February 2011 - March 2012

Skills
Independent, reliable, self-motivated, Cross-functional Team..., Intuitive, Emotional Intelligence, empathetic, Self Driven, Innovative Thinking, Calm Under Pressure, trustworthy, Open Minded, respectable, authentic, expressive, fortitude, eclectic, Mental Health, Empathy, Expressive, Calm, Authentic, Self-driven

Education
University of Idaho   2004 — 2008
Bachelor of Science (BS), Psychology

Roseburg Senior High School   1999 — 2003
Diploma, NA

Experience
Providence Health & Services  2014 - Present
PharmaSync, LLC   November 2013 - May 2014
Consonus Pharmacy (Marquis Companies)   November 2012 - April 2013
FamilyCare Health Plans   April 2012 - November 2012
Payless Drug LTC Pharmacy  April 2011 - November 2012
Regence BlueCross BlueShield  April 2006 - August 2010
Regence BlueCross BlueShield  July 2005 - April 2006
Safeway  January 1997 - January 2005

Skills
Medicare, Medicare Part D, Pharmacy, HIPAA, long term care pharmacy, Staff Supervision, Pharmacy Automation, Pharmacy Benefit..., Medical Terminology, Onboarding, Training, Customer Service, Human Resources, Long-term Care, Employee Benefits, Data Entry, Insurance, Medicaid, Managed Care, Healthcare, Healthcare Industry, Disease Management, Utilization Management, Pharmacists, Health Insurance, Pharmacueticals, Provider Relations

Education
University of Oregon   1986 — 1990
Bachelor of Arts, Psychology

Experience
Kaiser Permanente  June 2015 - Present
Kaiser Permanente  October 2014 - June 2015
The Vancouver Clinic  July 2013 - October 2014
FamilyCare Health Plans   June 2012 - July 2013
Fresenius Medical Care  November 2005 - March 2012
Prestige Assisted Living  August 2004 - December 2005

Skills
Hemodialysis, Management, Leadership, Nursing, Healthcare, HEDIS, STAR, Quality Management, Health Education, EHR, HIPAA, Utilization Management, Medicare, Quality Improvement, Healthcare Management, Healthcare Information..., Healthcare Industry, Patient Safety, Patient Advocacy, Medical Terminology, Patient Education, Physician Relations, Customer Service, EMR, Provider Relations, Process Improvement, Nursing Education, Clinics, Team Building, Ambulatory, Medical Records, Ambulatory Care, Managed Care, Disease Management, Home Care, Medicaid, Clinical Research

Education
Gonzaga University   2014 — 2015
Master of Science (MS) in Nursing, Family Nurse Practitioner

National American University   2010 — 2013
Master of Science (MS) in Nursing, Nursing Education, 3.67

National American University   2006 — 2008
Bachelor of Science (BS), Registered Nursing/Registered Nurse, 3.6

Lower Columbia College   2003 — 2005
Associate of Science (AS), Registered Nursing/Registered Nurse

Experience
FamilyCare Health Plans   2010 - Present
Kaiser Foundation Health Plan  February 2007 - October 2009
Jack Huttig freelance writer   2003 - 2007
Information Technology, Inc.   2002 - 2003
Nebraska Educational Telecommunications  1995 - 2002
Sandhills Publishing  1991 - 1995
The Wrtiers' Bloc   1987 - 1991
Wichita Business Journal  1986 - 1987
Sioux City Journal  1983 - 1985
Enid Morning News   1980 - 1983

Skills
Healthcare..., Microsoft Word expert, Microsoft PowerPoint, Microsoft Excel, Adobe InDesign expert, Adobe DreamWeaver, Digital Photography, Medical Terminology, Medical Transcription, Investigative Reporting, Event Planning, Magazine Management, Copy Editing, Marketing Communications, PowerPoint, Health Communication, Newsletters, Press Releases, Editing, Copywriting, Newspapers, Publishing, Advertising, Nonprofits, Publications, Public Relations, Speech Writing, Magazines, Strategic Communications, Feature Articles, Media Relations, Proofreading, Radio, Content Development, Editorial, Crisis Communications, Storytelling, Web Content, Blogging, AP Style, Journalism, Corporate Communications, Content Management, Publicity, Internal Communications, Fundraising

Education
The University of Kansas   1985 — 1986
None, Journalism

Kansas State University   1971 — 1975
BS, Journalism, Political Science

Experience
FamilyCare Health Plans   August 2014 - Present
self-employed garden design   July 2013 - October 2014
Opti Staffing Group  May 2014 - August 2014
BeautiControl  August 2010 - August 2014
The Standard  November 2000 - March 2012
UPS  September 1995 - January 2000

Skills
Employee Benefits, Customer Service, Team Leadership, Leadership Development, Negotiation, Food, Higher Education, Microsoft Word, Contract Negotiation, Organization, Office Management, Business Objects, Problem Solving, Strategic Planning, Packaging, Quality Assurance, Recruiting, Tourism, Music, Business Travel, Adventure Travel, Christian Ministry, Microsoft Office, Insurance, Leadership, Coaching, Organizational..., Team Building, Training, Management, Performance Management, Integration, Call Centers, Account Management, Business Planning

Education
Portland Community College   1992 — 1995
Associate of Arts (AA)

Experience
FamilyCare Health Plans   March 2015 - Present
Clackamas   2008 - February 2015
Coalition for a Healthy Oregon   November 2006 - May 2008
Becker Consulting Company   August 2005 - May 2008
Oregon Department of Human Services  March 2004 - July 2005
Oregon Department of Administrative Services  January 2003 - February 2004
OR. DHS   1979 - 1981
OR. DHS   1979 - 1981

Skills
Community Outreach, Government, Medicaid, Social Services, Policy Analysis, Mental Health, Public Policy, Media Relations, Policy, Nonprofits, Mediation, Strategic Communications, Program Development, Public Speaking, Program Management, Community Development, Legislative Relations, Healthcare, Grant Writing, Volunteer Management, Fundraising, Program Evaluation, Grants, Economic Development, Community Organizing, Community Engagement, Workshop Facilitation, Coalitions, Public Health, Local Government, Case Managment, Organizational..., Leadership Development, Conflict Resolution, Non-profit..., Political Campaigns, Legislation, Public Administration, Proposal Writing

Education
Boston University   1976 — 1977
M.Ed.

University of Wisconsin-Madison   1968 — 1972
B.S.

Livingston High School   1964 — 1968
Diploma

Experience
FamilyCare Health Plans   August 2015 - Present
Victoria Thoreson, PsyD   January 2012 - Present
Business Energetix   April 2007 - Present
FamilyCare Health Plans   June 2014 - August 2015
PSU & OHSU Institute for Healthcare Improvement Open School   October 2011 - April 2015
Oregon Health Care Quality Corporation  August 2011 - June 2014
Oregon Health Authority  March 2012 - January 2013
State of Oregon  March 2011 - December 2011
Marylhurst University Alumni Association Board Of Directors   June 2007 - October 2011
Affiliated Computer Services  October 2010 - March 2011

Skills
Leadership, Training, Program Management, Management, Team Building, Strategic Planning, Community Outreach, Nonprofits, Change Management, Project Planning, Proposal Writing, Process Improvement, Project Management, Healthcare, Strategy, Organizational..., Team Leadership, Coaching, Program Development, Public Speaking, Contract Management, Leadership Development, Policy, Microsoft Office, Human Resources, Analysis, Interviews, Budgets, Fundraising, Customer Service, Marketing, Mentoring, Research, Healthcare Management, Public Health, Microsoft Excel, Healthcare Information..., HEDIS, Quality Improvement, Business Process Design, Data Analysis, Administration, Program Evaluation, HIPAA, Grant Writing, Quality Assurance

Education
Portland State University   2011 — 2014
Masters Public Health, Health Management Policy

Marylhurst University   2004 — 2006
Master's in Business Administration, Organizational Effectiveness

Marylhurst University   2000 — 2004
Bachelor's of Science, Business Management

Walden University
Ph.D, Leadership and Organizational Change

Experience
IMOC   April 2014 - Present
FamilyCare Inc.  August 2013 - April 2014
FamilyCare Health Plans   March 2011 - August 2013
FamilyCare Health Plans   February 2009 - March 2011
FamilyCare Health Plans   June 2008 - February 2009
FamilyCare Health Plans   August 2006 - June 2008
Joaquin Diaz PDM   May 2005 - June 2006
Dr. George Mathew   February 2004 - June 2005

Skills
Microsoft Excel, Customer Service, Healthcare, Microsoft Office, Process Improvement, Strategic Planning, Budgets, Financial Reporting, Microsoft Word, PowerPoint, Project Management, Accounting, Change Management, Management, Business Analysis, Analysis, Insurance, Employee Training, Coaching, Call Centers, Durable Medical..., Medicare, Medicaid, Medical Billing, Medical Records, Provider Relations, Database Administration, Spanish-speaking, Event Planning, Safety, HIPAA, Credentialing, Data Conversion, Employee Management, Health Insurance

Education
ASA Institute of Business and Computer Technology   2004 — 2006
Associate's degree, Health and Medical Administrative Services

Experience
FamilyCare Health Plans   May 2015 - Present
Boys & Girls Clubs of King County  August 2012 - April 2015
Boys & Girls Clubs of America  December 2011 - August 2012
Boys & Girls Clubs of King County  2010 - August 2011
Boys & Girls Club of King County   August 2006 - April 2010
New Avenues for Youth  September 2004 - July 2006
Clackamas County Juvenile Department   June 2003 - September 2004
SOS Outreach, formerly Snowboard Outreach Society   1998 - 2001

Skills
Fundraising, Non-profits, Grant Writing, Community Outreach, Program Development, Youth Development, Event Planning, Strategic Planning, Public Speaking, Leadership Development, Volunteer Management, Program Management, Nonprofits, Grants, Social Media, Leadership, Training, Workshop Facilitation, Coaching, Strategy, Editing, Staff Development, Public Relations, Program Evaluation, Impact Assessment, Social Impact Assessment, Business Process..., Outcome Measures, Outcome Driven..., Outcome Management, Board Development, Event Management, Proposal Writing, Community Development, Policy, Resource Development, Non-profit..., Annual Giving, Strategic Communications, Stewardship, Public Policy, Philanthropy, Non-profit Board..., Fundraisers, Volunteer Training, Donor Management, Policy Analysis, Youth Mentoring, Community Organizing, Donor Recognition

Education
University of Michigan- School of Social Work   2002 — 2004
MSW, Children/Families; Management of Human Services; Interpersonal Practice

Lewis and Clark College   1993 — 1997
BA, Psychology; East Asian Studies

Experience
The State of Oregon - Office of the Governor   October 2012 - Present
FamilyCare Health Plans   March 2011 - September 2012
KPMG  March 2004 - February 2011
Sports Travel Plus  October 2001 - September 2003
Port of Portland  January 2001 - September 2002
Swissôtel Amsterdam   1996 - 2000

Skills
Research, Press Releases, Proofreading, Editing, Outlook, Microsoft Excel, Non-profits, Microsoft Office, Event Planning, Publications, Customer Service, Microsoft Word, Blogging, Teaching, Public Relations, Nonprofits, Volunteer Management, Social Networking, Community Outreach, Fundraising, Policy, Grant Writing, Community Development, Program Development, Administration, Newsletters, Social Media, Event Management, Leadership Development, Organizational...

Education
Portland State University   2003 — 2007
Communication, Community Development

Experience
Cat Care Professionals   March 2012 - Present
Banfield, The Pet Hospital  March 2010 - August 2012
FamilyCare Health Plans   March 2010 - September 2011
HDR Architecture  2009 - 2009
Bank of the Cascades  2007 - 2008
Transfer Online, Inc   2004 - 2006
Siemens Building Technologies  2005 - 2005

Skills
Healthcare, Customer Service, Microsoft Office, Microsoft Excel, PowerPoint, Public Speaking, Microsoft Word, Outlook, Event Planning, Strategic Planning, Team Building, Management

Education
Oregon State University   2003 — 2004

Saint Mary's Academy   1999 — 2003
diploma

Experience
Limitlessly   2004 - Present
MetaSource  April 2012 - May 2015
FamilyCare Health Plans   October 2010 - March 2011
VERO, Inc.   April 2009 - May 2010
Blackwell Book Services  March 2008 - March 2009
Regence  2005 - 2007
Oregon Dept of Env Quality (DEQ)   2004 - 2004
Credence  2000 - 2003
Nike  1997 - 2000
Hewlett-Packard  1992 - 1997

Skills
PMP, Program Management, Visio, Project Management, SDLC, Agile Methodologies, MS Project, Agile Project Management, Management, Leadership, Vendor Management, Process Improvement, Project Delivery, Consulting, Team Leadership, Software Development, Business Process..., PMO, Integration, Enterprise Software, Testing, Start-ups, Project Planning, Business Intelligence, Supply Chain, Manufacturing, ERP, Application Support..., Distribution Logistics, SAP ERP, Scrum, Project Portfolio..., Retail, Insurance, Healthcare, Financial Services, PRINCE2, Wordpress, Medical Banking, Basecamp, ProjecTurf, Business Analysis, Solution Architecture, Document Management

Education
Southern Polytechnic State University   2010 — 2012
Master of Business Administration (MBA), Management

SIM RLF (Regional Leadership Forum)   2001 — 2001

Southern Polytechnic State University   1993 — 1995
MS, Management of Technology

Illinois College   1988 — 1992
BS, Math & Computer Science

Experience
PRO Unlimited (for Nike)   October 2014 - February 2015
PRO Unlimited (for Nike)   May 2014 - September 2014
InfoGroup Northwest (for Nike)   November 2012 - December 2013
Kelly Services (for Nike)   August 2011 - June 2012
FamilyCare Health Plans   November 2008 - August 2010
Nordstrom  November 1997 - October 2008

Skills
Graphic Design, Photoshop, Sales Presentations, Leading Meetings, Coordinate Meetings, Cash Management, Cash Register, Call Center, Cold Calling, Switchboard Operator, Credit Analysis, Adobe Creative Suite, Creative Solutions, Product Ordering, Health Promotion, Radio Promotions, Marketing Communications, PowerPoint, Windows 7, Customer Experience, Proofreading, Problem Solving, Pricing, Data Entry, Data Research, Inventory Control, Team Leadership, Team Building, Job Scheduling, Job Coaching, On the Job Training, Performance Reviews, Store Management, Cognos, Microsoft Office 2010, Space planning, SAP, Microsoft Excel, Marketing, Training, Merchandising, Sales, Event Planning, Customer Service, Online Advertising, Time Management, Social Networking, Apparel, Retail, Management

Education
New Horizons Business Training   2009 — 2010
Certification, Microsoft Word and Excel 2007 levels 1 & 2

Northwest Nazarene University   2000 — 2002
Applied Studies and Business

Tualatin High School   1995 — 1999
High School Diploma, Various courses

Experience
Indiewhere and No Labels Clothing   July 2012 - Present
FamilyCare Health Plans   2010 - 2013
Trillium Family Services  2009 - 2010
Pediatric Services of America  2009 - 2010
Multnomah Education Service District  2009 - 2010
Doernbecher Children's Hospital  2008 - 2009

Skills
Healthcare, Nursing, Hospitals, BLS, Patient Safety, ACLS, Inpatient, HIPAA, Critical Care, Acute Care, sewing, fashion design, pattern testing, Small Business..., photography

Education
Oregon Health and Science University   2006 — 2008
Bachelor of Science in Nursing, Nursing

Portland State University   2001 — 2002
Bachelor's Degree, Sociology

Pontificia Universidad Católica del Ecuador   1998 — 1999
Spanish

Eastern Oregon University   1996 — 1998
Pre-Nursing Studies

Experience
Sam Houston State University  November 2012 - May 2013
FamilyCare Health Plans   June 2009 - September 2011
Amerigroup Health Plans   2010 - 2011
Oregon Health   December 2008 - June 2009
Texas Mutual Insurance Company  November 1999 - September 2008
Memorial Hermann Health System  January 2000 - January 2001
Select Specialty Hospital  June 1998 - November 1999
Tenet Healthcare - Twelve Oaks Hospital   1989 - 1998

Skills
Medicare Advantage, Medicaid Managed Care, Budget and Financial..., Strategic Planning, Collaborative Leadership, Conflict Resolution, Policy Analysis, Quality Improvement, Healthcare Compliance, HIPAA, Case Managment, Utilization Management, Mental Health, Statistical Data..., Program Evaluation, Social Impact Assessment, Data Analysis, Community Outreach, Management, Claim, Workers Compensation, Leadership, Training, Public Speaking, Process Improvement, Research, Healthcare

Education
University of Missouri-Columbia   2013 — 2015
Master's Degree, Harry S. Truman School of Public Affairs, Graduate

Sam Houston State University   2011 — 2013
Master's Degree, Sociology

University of Houston-Downtown   2000 — 2002
BS, Social Science

Experience
FamilyCare Health Plans   July 2014 - Present
FamilyCare Health Plans   February 2011 - July 2014
Evolve Discovery  July 2010 - February 2011
OHSU  February 2010 - July 2010
discover-e Legal, LLC   April 2008 - November 2009
discover-e Legal, LLC.   September 2007 - November 2009
discover-e Legal, LLC.   December 2007 - April 2008
discover-e Legal, LLC.   March 2007 - November 2007
discover-e Legal, LLC.   August 2006 - March 2007
discover-e Legal, LLC   July 2005 - July 2006

Skills
Project Management, Vendor Management, Management, Process Improvement, Team Building, Software Documentation, Business Analysis, Integration, Litigation Support, Healthcare, SharePoint, Microsoft Office, Strategic Planning, Team Leadership, MS Project, Quality Assurance, Project Coordination, Customer Service, Analysis, Organizing, Requirements Analysis, Data Analysis, Project Planning, Litigation, Sales, Coordinating Events, Troubleshooting, Financial Services, Client Services, Windows, Account Management, Research, Technical Writing, Computer Forensics, Managing Employees, Financial Reporting, Employee Wellness...

Education
Marylhurst University   2014 — 2018
Multi/Interdisciplinary Studies

Portland State University   2002 — 2004

Experience
FamilyCare Health Plans   August 2011 - Present

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop

Education
Heald College-Portland   2009 — 2012
Associate of Arts (AA), Criminal Justice and Corrections

Century High School   2001 — 2005
Diploma, Visual and Performing Arts

Experience
FamilyCare Health Plans   March 2011 - August 2014
Multnomah County  2008 - 2011
Morrison Child and Family Services  2004 - 2008

Skills
Team Leadership, Mental Health Counseling, Acute Care, Utilization Management, Crisis Intervention, Close Attention to..., Managed Care, case management, Children's Mental Health, School Social Work, Case Management, Social Services

Education
Portland State University
Master of Science (MS); Master of Education (MEd), Mental Health Counseling/Counselor

University of Missouri-Kansas City
Bachelor of Arts (BA), Elementary Education and Teaching

Experience
Grand & Benedicts  June 2011 - Present
Monarch Designs   March 2009 - Present
Naked Princess Worldwide   August 2013 - February 2014
FamilyCare Health Plans   April 2010 - January 2013
SRM Architecture + Marketing  2009 - 2011
Mixx Inc   July 2007 - October 2009
Ellington Leather   July 2008 - January 2009

Skills
Graphic Design, InDesign, Art Direction, Illustration, Illustrator, Critical Thinking, Adobe Creative Suite, Graphics, Photoshop, Conceptualizer, People Skills, Photography, Creative Strategy, Advertising, Packaging, Art, Efficiency, Social Media, Social Media Marketing, Social Networking, Graphic Arts, Digital Illustration, Fashion Illustration

Education
Savannah College of Art and Design   2001 — 2005
Graphic Design, Fibers & Textile Design

Savannah College of Art and Design   2001 — 2005
Bachelor of Arts (BA), Graphic Design and Surface Design

Experience
PlusPoint Consulting   2013 - Present
Moonstruck Chocolate Co.  March 2011 - October 2013
FamilyCare Health Plans   September 2009 - December 2010
Action Fabricators, Inc   January 2002 - May 2009
Steelcase  January 2000 - December 2001
Alticor  January 1997 - December 1999
Deloitte & Touche  June 1994 - December 1996

Skills
Budgets, Job Costing, Financial Reporting, Variance Analysis

Education
Hope College   1991 — 1994
BA, Accounting

Experience
Oregon Health Authority  June 2014 - Present
Self Employed  January 2013 - May 2014
FamilyCare Health Plans   October 2011 - November 2012
State of Oregon  May 2007 - September 2010
Oregon State University  June 2006 - May 2007
Oregon Department of Transportation  November 2005 - May 2006
Oregon Department of Corrections  April 2000 - October 2005
Goodwill Industries of the Columbia Willamette  1995 - 1999

Skills
Employee Relations, Policy, Conflict Resolution, Organizational..., Leadership Development, Performance Management, Talent Acquisition, Labor Relations, Onboarding, Succession Planning, Deferred Compensation, Recruiting, Human Resources, FMLA, Personnel Management, Benefits Administration, Workforce Planning, Employee Engagement, Government, HR Policies, Training, Employee Benefits, Collective Bargaining, Management, Interviews, HRIS, Employment Law, Career Development, New Hire Orientations, Talent Management, Employee Training, Resume Writing, Organizational..., Organizational Design, Hiring, HR Consulting

Education
Portland State University   1990 — 1995
Ph.D., Public Administration and Policy

Pacific Lutheran University   1987 — 1988
MPA, Public Administration

University of Washington   1983 — 1987
BA, Political Science

Experience
FamilyCare Health Plans   2008 - Present
Claritas Inc.  1999 - 2002
Nielsen Claritas  1999 - 2002

Education
California Polytechnic State University-San Luis Obispo

Experience
Childrens Hospital Oakland  May 2013 - Present
George Mark Children's House  September 2014 - Present
Legacy Health  May 2010 - October 2012
Sutter Health  2011 - 2012
Seattle Children's  April 2009 - April 2010
State of Oregon  January 2008 - December 2008
Legacy Emmanual Hospital   January 2008 - December 2008
FamilyCare Health Plans   2007 - 2008
CHILDRENS HOSPITAL OAKLAND  1996 - 2007
UCSF Medical Center  June 1988 - August 1990

Skills
Pediatrics, Hospitals, Medical Education, Research, Teaching, Clinical, Public Health, Healthcare, Clinical Research, Inpatient, Board Certified, Medicine, EMR, Treatment, Patient Safety, Critical Care

Education
University of Pennsylvania School of Medicine   1992 — 1996
MD, Medicine

Harvard University School of Public Health   1986 — 1988
MS, public health behavioral sciences

Cornell University   1982 — 1985
BS, human development

University of California, Berkeley

Experience
Enli Health Intelligence   September 2015 - Present
MedSys Group  June 2015 - September 2015
FamilyCare Health Plans   December 2014 - June 2015
Providence Health & Services  January 2010 - September 2014
Providence Health & Services  March 2010 - August 2010
Providence Health & Services  September 2005 - March 2010
Providence Health and Services  July 1998 - September 2005
Providence Health & Services  September 1996 - September 1998
Providence Health Care  September 1994 - August 1996

Skills
Public Speaking, Healthcare Information..., Healthcare, Program Management, EHR, EMR, Epic Systems, Hospitals, HL7, Revenue Cycle, Project Management, Strategic Planning, HIPAA, Data Analysis, Change Management, Informatics, Software Documentation, Visio, Business Analysis, Process Improvement, SharePoint, PMP, SDLC, Software Implementation, Ambulatory, Vendor Management, Integration, CPOE, Healthcare Management, Software Project...

Education
University of Phoenix   2004 — 2007
MBA, Business, 4.0

George Fox University   2001 — 2004
BA, Management and Organizational Leadership, 4.0

Portland Community College   1993 — 1996
A.A.S, Supervisory Development, 3.75

Experience
Acumentra Health  August 2015 - Present
FamilyCare Health Plans   April 2014 - May 2015
Sea Mar Community Health Centers - Clark County WIC Nutrition Program   September 2009 - March 2014
Oregon Health & Science University  September 2008 - January 2010
Ecosure, Ecolab   March 2009 - December 2009
Oregon DHS  February 2006 - September 2008
Washington State University Cooperative Extension   July 2005 - February 2006

Skills
Health Promotion, Nutrition Education, Healthcare, Medical Nutrition..., Wellness, Public Health, Dietetics, Nutrition, Diabetes, Community Health, Health Education, Program Development, Program Management, Management, Strategic Planning, Nonprofits, Program Evaluation, Project Management

Education
Oregon Health and Science University   2008 — 2009
Dietetics

University of Washington   2002 — 2004
MPH, Public Health Nutrition

University of Portland   1996 — 2000
BS, Biology & Chemistry

Experience
OCHIN O-HITEC   2002 - Present
FamilyCare Health Plans   August 2010 - December 2010
OCHIN  October 2002 - August 2010
CareOregon  2000 - 2002
Pacific Heritage Assurance   1990 - 1997

Skills
Epic Systems, Healthcare Information..., Healthcare, HIPAA, EHR, Microsoft Office, Medicaid, EMR

Education
University of Oregon   1978 — 1982
Bachelor of Arts, Finance

Experience
FamilyCare Health Plans   December 2014 - Present
FamilyCare Health Plans   September 2006 - Present
FamilyCare Health Plans   September 2006 - January 2014
FamilyCare Health Plans   December 2010 - September 2011
FamilyCare Health Plans   September 2006 - December 2010

Skills
Mental Health, Psychology, Family Therapy, Adolescents, Psychotherapy, Medicare, Medicaid, Healthcare, Behavioral Health, Case Managment, Case Management, Leadership, Policy, Management, Strategy, Call Centers, Community Outreach, Public Speaking, Recruiting

Education
Portland State University   2007 — 2011
Master of Social Work (MSW), Undergrad degree in Child and Family Studies

Experience
FamilyCare Health Plans   July 2014 - June 2015
Rentrak  January 2012 - March 2014
NWSC   August 2010 - July 2013
Oregon College of Oriental Medicine  June 2011 - November 2011
Swanson, Thomas, and Coon   January 2006 - June 2010
Alan Stuart Graf, PC   August 2004 - January 2006
LiveBridge  November 2003 - August 2004
Sighn-n-Sound/Datalex/Conducive Technology   March 1999 - October 2001

Skills
Healthcare, Databases, Healthcare Analytics, Statistical Data..., Quest Analytics, Microsoft Excel, VBA, SPSS, Agile Methodologies, SQL, JIRA, Nonprofits, SQL Server Management..., BMC Trackit!, Emacs, Data Analysis, Statistics, Oracle, SAS, Unix Shell Scripting, Subversion, Software Development, C, Perl, Visual Basic, Data Management, Unix, Literate Programming, Social Security..., Social Security Law, Legal Support, Microsoft Office, Office Management, Legal Assistance, Public Speaking, MS Office Suite, Community Outreach, Outlook, Social Networking, Open Office, Shell Scripting, SSMS (sequel server..., BMC Track-it - use, BMC Track-it...

Education
University Of Wyoming   1996 — 1998
MS All but Thesis, Computer Science, 3.75

Northwestern University   1990 — 1992
MS, Cognitive Psychology, 3.7

University of Wyoming   1985 — 1990
Bachelor of Science (BS), Psychology, 3.33

Experience
FamilyCare Health Plans   January 2002 - Present
FamilyCare Health Plans   January 2002 - Present

Education
George Fox University   1986 — 1988
BA, Nursing & Human Resources

Experience
FamilyCare Health Plans   August 2014 - Present
Molina Healthcare  February 2014 - July 2014
Provista  March 2011 - January 2014
Contractor at Novation   March 2010 - March 2011
ICS  November 2000 - August 2009
Convergys  June 1999 - July 2000

Skills
Excel, MS Excel Pivot Tables, Access, Brio Query, Data Analysis, Troubleshooting, Data Mining, Relational Databases, Star Schema, Business Intelligence, Databases, Microsoft Excel, Lotus Notes, Program Management, Analysis, Leadership, Management, Process Improvement, Salesforce.com, Team Building

Education
University of Houston   1994 — 1997
B.S., Computer Science

Houston Community College   1993 — 1995

Experience
Asian Health & Service center   February 2014 - Present
Asian Health & Service Center   January 2011 - January 2014
FamilyCare Health Plans   September 2010 - December 2010
Asian Health & Service Center   January 2010 - May 2010

Skills
Community Outreach, Health Education, Public Health, Public Speaking, Program Management, Program Evaluation, Program Development, Nonprofits, Research, Healthcare, Social Services, Women's Health, Healthcare Management, Nutritional Counseling, Strategic Planning, Program Coordination, Diet Planning, Cooking, Yoga, Health Promotion, Case Managment, Health Policy, Interpretation &..., Holistirc Nutritional..., Speak English &...

Education
Yoga Bhoga   2014 — 2014
Certified Yoga Teacher, Yoga Teacher Training

Portland Community College   2012 — 2013
Continued Education Program, Holistic Nutrition Therapy

Portland State University   2008 — 2010
MPH, health management and policy

Taipei Medical University   2003 — 2007
Bachelor's degree, Nutrition and Health Sciences

Experience
Providence Health & Services  July 2015 - Present
FamilyCare Health Plans   March 2012 - June 2015
Promed Healthcare Administrators   March 2000 - March 2012

Skills
Strategic Planning, Microsoft Office, Microsoft Excel, Management Consulting, Customer Service, Change Management, Project Management, Business Strategy, Program Management, Microsoft Word, Team Building, PowerPoint, Coaching, Process Improvement, Budgets, Financial Analysis, Leadership, Insurance, Analysis, Data Analysis, Management, Forecasting, Outlook, Medicare

Education
Oregon State University   1994 — 1998
Bachelor of Science (BS), Management Information Systems, General

Experience
FamilyCare Health Plans   September 2013 - Present
Albertina Kerr Centers  October 2012 - Present
Inclusion Inc  June 2005 - August 2013
Legacy Mt. Hood Medical Center   June 2008 - August 2008
Jockey International  June 2006 - November 2007

Education
University of Portland   2006 — 2010
Bachelor of Science, Nursing

Experience
Grantham University  May 2010 - Present
Planned Parenthood Columbia Willamette  May 2008 - June 2012
FamilyCare Health Plans   August 2006 - February 2008
Group Health Cooperative  November 1993 - August 2006
City of St. Louis, Department of Health and Hospitals   November 1987 - November 1991

Education
University of Michigan   1994 — 2002
DrPH, Health Management and Policy

University of Michigan   1975 — 1976
Master of Public Health

University of California, Irvine   1970 — 1974
BA

Experience
FamilyCare Health Plans   February 2015 - Present
Legacy Health  March 2003 - October 2011

Education
Portland State University   1985 — 1989
Bachelor of Arts (B.A.), English Language and Literature/Letters

Experience
WaferTech  February 2014 - Present
WaferTech  September 1999 - Present
Self  June 2003 - February 2014
FamilyCare Health Plans   February 1999 - August 1999
RTM Northwest   August 1994 - January 1999

Education
Washington State University   1990 — 1993
Bachelor's degree, Social Sciences

Clark College   1988 — 1991
Associate's degree, Arts and Science

Experience
Biamp Systems  August 2008 - Present
Intel Corporation  June 2014 - August 2015
FamilyCare Health Plans   November 2013 - June 2014
American InterContinental University  October 2007 - August 2008
Financial Freedom  November 2005 - September 2007

Skills
Facilities Management, Management, Budgets, Operations Management, Project Management, Project Planning, Vendor Management, Purchasing, Space planning, Property Management, Security, Construction, Tenant Improvement, Green Technology, Access, HVAC, Lean Manufacturing, Facilities Engineering

Education
Concordia University-Irvine   2001 — 2003
History

Santa Clara High School   1997 — 2001
HS Diploma

Experience
FamilyCare Health Plans   June 2014 - Present

Education
Guilford College   2000 — 2004
Bachelor of Arts (BA), Elementary Education and Sculpture