FedEx TechConnect
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FedEx TechConnect Employees
FedEx TechConnect September 2011 - Present
FedEx Services March 2010 - August 2011
FedEx Services January 2006 - March 2010
International Paper January 1999 - December 2005
Skills
Process Improvement, Project Management, Cross-functional Team..., Program Management, Business Analysis, Vendor Management, SQL, Visio, Business Process..., MS Project, Software Documentation, SDLC, Business Intelligence, Requirements Analysis, Leadership, SharePoint
Education
The University of Memphis 1996 — 2000
Electronics Engineering Technology
FedEx TechConnect June 2014 - Present
FedEx TechConnect December 2010 - June 2014
FedEx TechConnect June 2003 - December 2010
A & E investments June 2005 - June 2010
Skills
Testing
Education
Dowling College 2000 — 2002
Master of Business Administration (M.B.A.), Business Administration and Management, General
Memphis State University 1986 — 1988
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Shelby State Community College 1984 — 1986
Associate of Science (A.S.), Business Administration and Management, General
Southern New Hampshire University May 2014 - Present
FedEx TechConnect August 2012 - Present
FedEx TechConnect January 2011 - August 2012
FedEx Services December 2007 - January 2011
First Tennessee Bank January 2005 - November 2007
Skills
Business Analysis, Business Planning, Process Improvement, Cross-functional Team..., Business Process..., Analysis, Vendor Management, Change Management, Software Documentation, SharePoint, Requirements Analysis, Financial Reporting, Integration, Databases, SQL, Requirements Gathering, Financial Analysis, Testing, Business Process, Business Intelligence, Leadership, Strategic Planning, Data Mining, Business Strategy, Data Analysis, Access, Program Management, Project Management
Education
The University of Memphis 2010 — 2011
Graduate Certificate, Software Testing and Information Assurance
The University of Memphis 2008 — 2010
Master of Science in Business Administration, Management Information Systems, General
Tennessee State University 2000 — 2004
Bachelor of Business Administration (B.B.A.), Business Information Systems
FedEx TechConnect July 1997 - Present
Medshares Management Group January 1993 - June 1997
Baptist Memorial Hospital 1989 - 1993
Media General Broadcast Services 1982 - 1989
Skills
Program Management, Cross-functional Team..., Process Improvement, Project Management, PMP, Management, Change Management, Business Analysis, SDLC, Mentoring, Leadership, Six Sigma, Visio, Project Planning, Requirements Analysis, Project Portfolio..., Business Process..., MS Project, Risk Management, Business Process, Software Documentation, Business Intelligence, SharePoint, Vendor Management, Analysis, Integration, IT Strategy, Software Project...
Education
The University of Memphis 1987 — 1996
MBA, Management Information Systems
The University of Memphis 1979 — 1986
BA, Communication - Radio, TV, Film
Southern Adventist University 1976 — 1979
A.S., Communication
FedEx TechConnect August 2010 - Present
FedEx Customer Information Services January 2007 - July 2010
FedEx Express January 2003 - December 2007
the mediashoppe March 1997 - December 2002
Mason & Hanger November 1993 - March 1997
Skills
Process Improvement, Strategy, Program Management, Project Management, E-Learning, Learning Management..., Change Management, LMS Content Integration, SharePoint, Multimedia, Social Media, CRM, Social CRM, Social Media Measurement, Learning Management, Mobile Devices, Management, Salesforce.com, Radian6, Nuance, Customer Experience, Web Development, HTML5, Digital Media..., Knowledge Base, Instructional Design, Adobe eLearning Suite, Flash Professional, Adobe Connect, AICC, Mobile Applications, Virtual Learning, SharePoint Server, SharePoint Designer, Oracle E-Business Suite, Interactive Media, Windows Server, Digital Media, Adobe Creative Cloud, Digital Video, Industrial Video, SuccessFactors Learning
Education
The University of New Mexico 1992 — 1993
Master of Education (MEd), Training and Learning Technologies, A
The University of New Mexico 1985 — 1991
Bachelor's Degree, Sociology
New Mexico Military Institute 1984 — 1985
High School, High School/Secondary Diplomas and Certificates
McCurdy 1981 — 1984
High School, High School/Secondary Diplomas and Certificates
FedEx TechConnect 2006 - Present
VeriSign May 2003 - March 2006
Daleen Technologies 2000 - 2002
Skills
JavaScript, XML, Access, Oracle, Visio, Process Improvement, Flash, Web Analytics, Project Management, HTML, Microsoft Excel, SharePoint, Adobe Creative Suite, HTML + CSS, Microsoft Word, Java, Android, ActionScript, Authorware, Sound Forge, Premiere, Excel, Word, MS Project, ASP, VBScript, Social Networking Sites, Salesforce.com..., Salesforce.com..., Salesforce.com...
Education
Broward Community College 1998 — 2000
AS, Multimedia Technology
Coventry HS 1979 — 1981
Therapeutic Proteins International, LLC April 2015 - Present
HAVI Global Solutions October 2013 - April 2015
FedEx TechConnect June 2011 - October 2013
Abbott Nutrition January 2010 - August 2010
Michigan State University Main Library August 2007 - September 2009
Visser Construction May 2006 - August 2007
Skills
Manufacturing, Packaging Engineering, Packaging, Project Management, Account Management, Leadership, Supply Chain, Continuous Improvement, Cross-functional Team..., Product Development, Microsoft Office, Lean Manufacturing, Logistics
Education
Michigan State University 2006 — 2011
Bachelor of Science, Packaging
Mattawan High School
FedEx TechConnect December 2013 - Present
FedEx June 2011 - December 2013
FedEx April 2006 - June 2011
Skills
Project Management, Management, Accounts Receivable, Customer Service..., Analysis, Call Center, Development Coaching, Microsoft Office, SharePoint, Disaster Recovery, Visio, PeopleSoft, A/R collections, Web Hosting, Mentoring Of Staff, Diversity Champion, Presentations, Performance Reviews, Business Objects, Return on Investment..., Staffing Models, Quality Assurance, Creativity, Emergency Planning, Billing Solutions, BRD, BRS, DSO, KPI Dashboards, Leadership, Internal Controls, Access, Process Improvement, Team Building, Operations Management, Business Analysis, Cross-functional Team..., Microsoft Excel, Strategic Planning, Forecasting
Education
Georgia Southern University 1995 — 1996
University of Phoenix
FedEx TechConnect November 2011 - Present
Medtronic Spine & Biologics May 2010 - April 2011
Skills
Biomedical Engineering, Design Control, Medical Devices, Design of Experiments, ISO 13485, Data Analysis, Design for Manufacturing, Team Building, Strategic Planning
Education
The University of Memphis 2013 — 2016
Master of Business Administration (MBA)
The University of Memphis 2007 — 2011
B.S., Biomedical Engineering
FedEx TechConnect June 2014 - Present
FedEx TechConnect May 2008 - June 2014
FedEx Office February 2007 - April 2008
FedEx Office January 2006 - January 2007
FedEx Office November 2004 - December 2005
Skills
Project Management, Business Analysis, Requirements Analysis, Process Improvement, PeopleSoft Financial, SQL, User Acceptance Testing, Visio, User Interface Design, User Experience, Access, Information Systems, Microsoft Excel, SDLC, HTML, JavaScript, CSS, PHP, VBA, SharePoint, Java
Education
The University of Texas at Dallas 2009 — 2013
Bachelor of Science (B.S.), Cognitive Science
FedEx Services February 2012 - Present
Fedex TechConnect December 2010 - January 2012
Skills
Logistics, SDLC, Visio, Microsoft Word, Process Improvement, PowerPoint, Project Planning, Microsoft Excel, Troubleshooting, Cross-functional Team..., Business Analysis, Vendor Management, Budgets, Customer Service, MS Project, Operations Management, Microsoft Office, Team Building, Strategic Planning, Analysis, Software Documentation, Team Leadership, Project Management, Program Management, Leadership
Education
Dowling Institute 2011 — 2014
Master of Business Administration (M.B.A.), Management and Leadership
The University of Memphis 2003 — 2006
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General
FedEx TechConnect April 2001 - Present
FedEx Express April 1998 - March 2001
Skills
Transportation, Technical Support, EDI ANSI X12, Requirements Gathering, Integration, E-commerce, Logistics, Customer Service, Requirements Analysis, IBM Websphere Commerce, International Logistics, Transportation..., EDI, Data Mapping, Analytics, Freight, Project Management, Shipping, B2B, SFTP, IBM Mainframe, Testing, LTL, Parcel
Education
Bellevue University
Bachelor of Science (BS), Business Information Systems
The University of Memphis
Protective Life August 2013 - Present
Protective Life June 2013 - August 2013
FedEx TechConnect May 2012 - August 2012
Skills
Access, Training, Data Entry, Financial Analysis, Microsoft Excel, PowerPoint, Microsoft Office, Microsoft Word, Accounting, Auditing, Customer Service, Research, Teamwork, Time Management
Education
University of Alabama at Birmingham - Collat School of Business 2013 — 2015
Master’s Degree, Accounting
University of Alabama 2009 — 2013
Bachelor of Science in Commerce and Business Administration, Accounting
FedEx Ground February 2014 - Present
FedEx TechConnect July 2010 - January 2014
FedEx Supply Chain February 2007 - June 2010
FedEx Express/FedEx Customer Information Services July 2004 - February 2007
FedEx Express July 2001 - July 2004
RPS/FedEx Express June 1999 - July 2001
Skills
Analysis, Forecasting, ERP, Training, System Administration, Product Development, Customer Service, Transportation, Process Improvement, Business Analysis, Data Analysis, Logistics, Visio, Analytics, Project Management, Supply Chain
Education
University of Phoenix
Bachelor of Science, Business Management, 3.92
FedEx TechConnect October 2012 - Present
Skills
Adobe Creative Suite, Microsoft Office, Facebook, Social Media Monitoring, Customer Service, SharePoint, SharePoint Designer, Business Strategy, Business Planning, Web Design, Training & Development, Technical Training, Web-based Training, Social Learning, Avatars, Social Media, Instructional Design, E-learning, Digital Strategy, Audio Processing, Multimedia, E-Learning, Employee Training, Captivate, Learning Management, Team Building, Instructor-led Training, Needs Analysis, Process Improvement, Training
Education
The University of Memphis 2004 — 2007
MS
The University of Memphis 1991 — 2004
BPS
Fedex TechConnect June 1994 - Present
FedEx July 1991 - June 1994
FedEx Express June 1990 - July 1991
Skills
Strategic Planning, IT Service Management, Succession Planning, Quality Assurance, Technical Training, Project Planning, Project Execution, Employee Management, Coaching, Interviewing, Public Speaking, Microsoft Office, Excel, Oracle, Organizational..., Employee Recognition, Leadership Development, thought leadership, Cost Reduction, Performance Appraisal, Performance Improvement, Formal Presentations, PowerPoint, MS Project, Live Meeting, Knowledge Base, Nexus, Process Engineering, Diversity Training, Training Skills, New Business Launches, Product Marketing, web support, Data Analysis, Cost Analysis, Training, Account Management, Management, CRM, Team Building, Onboarding, Operations Management, Reverse Logistics
Education
Baker Universtiy 2010 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Dallas County Community College 2001 — 2002
Real Estate
Normandale Community College 1991 — 1992
General Course Work
University of Kansas 1985 — 1987
St.Mary's Episcopal School for Girls June 2011 - Present
Memphis Juniors Volleyball December 2008 - Present
FedEx TechConnect June 2008 - Present
Rhodes College May 2006 - July 2009
Fossil May 2006 - May 2008
Education
The University of Memphis 2008 — 2011
Bachelor of Science, Biology
FedEx Ground August 2013 - Present
FedEx TechConnect March 2013 - August 2013
FedEx TechConnect March 2012 - March 2013
Skills
Journalism, Marketing, Public Relations, Technical Writing, AP Style, Communication, Digital Photography, Commercial Photography, Creative Writing, Proposal Writing, Online Data Entry, Human Resources
Education
Indiana University of Pennsylvania 2007 — 2011
bachelor of humanities and social science, Journalism
Fedex Techconnect December 2006 - Present
Education
Baltimore City Community College 1993 — 1995
General Studies
Fedex TechConnect July 2012 - October 2013
Contact Centers of America April 2012 - July 2012
Aon Hewitt October 2007 - March 2012
Skills
Computers, Call Centers, Microsoft Office, Filing, Customer Service, Reading, Benefits Administration, 401k, Pensions, Employee Benefits, Data Entry, Telephone Skills, Insurance, Lotus Notes, Customer Satisfaction, Outlook, Health Insurance, Defined Benefit, Deferred Compensation
Education
Valencia Community College 2007 — 2012
Business Administration and Management, General
Polk Community College
Business Administration and Management, General
FedEx TechConnect September 2014 - Present
FedEx TechConnect April 2011 - September 2014
FedEx Freight February 2008 - April 2011
FedEx Freight April 2006 - February 2008
FedEx Freight September 2005 - April 2006
Tennessee Valley Authority May 2003 - September 2005
Tennessee Valley Authority June 2000 - May 2003
Tennessee Valley Authority July 1999 - June 2000
Enercon Services June 1999 - July 1999
Enercon Services September 1998 - June 1999
Skills
Project Management, Logistics, Process Improvement, Leadership, Project Planning, Quality Assurance, Troubleshooting, Management, Program Management, Strategic Planning, Operations Management, Budgets, Cross-functional Team..., Supply Chain, Engineering
Education
University of Alabama in Huntsville 1999 — 2003
Graduate School, Engineering Management
Excelsior College 1984 — 1989
Bachelors, Nuclear Technology
Marshall High School 1970 — 1974
Diploma
FedEx TechConnect August 2010 - Present
FedEx FCIS February 2006 - August 2010
U.S. Navy May 1980 - January 2006
Skills
Captivate, Instructional Design, Leadership Development, Mentoring, Needs Analysis, Requirements Analysis, Instructor-led Training, Risk Assessment, Business Process...
Education
The University of Memphis 2003 — 2005
MPA, Public and Non-Profit Administration
Texas A&M University 1976 — 1980
BS, Bio-Environmental Science
FedEx TechConnect April 2014 - Present
FedEx TechConnect March 2011 - March 2014
Amazon.com July 2010 - April 2011
Walter Reed Army Medical Center April 2009 - July 2010
US Army November 2007 - March 2009
US Army November 2006 - November 2007
US Army May 2006 - October 2006
United States Military Academy June 2005 - May 2006
Skills
Command, Analysis, Management, Security Clearance, Training, Leadership, Military, Process Improvement, DoD, Security, Operational Planning, Project Planning, Human Resources, Database Administration, Army, Project Management, Counterinsurgency, Military Experience, Six Sigma, Military Operations, Inventory Management
Education
Christian Brothers University 2013 — 2015
Master of Business Administration (M.B.A.)
United States Military Academy at West Point 2001 — 2005
BS, Systems Engineering
FedEx TechConnect March 2011 - Present
Department of Treasury January 2010 - March 2011
FedEx Freight October 2008 - April 2009
FedEx Services 2008 - 2009
FedEx Services February 2005 - June 2008
FedEx Services 2001 - 2005
US Navy February 1994 - June 1996
Skills
Testing, Training, Business Analysis, SDLC, Requirements Analysis, Process Improvement, Electronics, Project Management, Vendor Management, Software Installation, Program Management, Software Project..., Visio, Integration, Management, Business Intelligence
Education
University of La Verne 1991 — 1993
BS, Management
US Navy 1982 — 1985
Bachelor of Science (BS), Electronic Systems
FedEx February 2014 - Present
Deloitte March 2013 - December 2013
Intuitive Surgical August 2012 - January 2013
Greater company in Atlanta Metro Area November 2011 - July 2012
FedEx TechConnect March 2011 - August 2011
Smith & Nephew January 2010 - February 2011
Skills
SQL, SQL Server, Business Objects, SAP BW, Oracle SQL, PL/SQL, HTML, VB.NET, ABAP, CSS, Teradata, Microsoft SQL Server, SAP HANA, SAP BODS, SAP BI, ETL, Crystal Reports, Oracle, SAP ERP
Education
Kakatiya University
Information Technology
FedEx TechConnect August 2004 - Present
Skills
Project Management, Cross-functional Team..., Process Improvement, Transportation, Continuous Improvement, Troubleshooting, Project Planning, Program Management
Education
The University of Memphis 1989 — 1995
Bachelor of Science (B.S.), Electrical and Electronics Engineering
FedEx TechConnect June 2015 - Present
FedEx TechConnect April 2011 - June 2015
US Navy January 2005 - April 2011
Military Veteran 1990 - 2011
Military Veteran 1990 - 2011
US Navy October 2003 - December 2004
US Navy October 2000 - September 2003
US Navy June 1990 - September 2000
Skills
Weapons, Military, Program Management, Security Clearance, Operational Planning, Navy, Process Improvement, Project Planning, Management, Project Management, Strategic Planning, Analysis, Information Assurance, Military Experience, Training, National Security, Systems Engineering, Force Protection, Command, Electronic Warfare, Government, Military Operations, Intelligence, Emergency Management, Organizational..., Top Secret, DoD, Strategy, Revenue Cycle, Revenue Cycle Management, Operations Management, Maintenance Management, Revenue Analysis, Preventive Maintenance, Command & Control, Power Plants, Security Operations, Security, Defense, Intelligence Analysis, PMP, Leadership, Crisis Management, Counterterrorism, Tactics, Policy, Military Training, Cross-functional Team..., Military Logistics, Logistics
Education
Naval Postgraduate School 2005 — 2007
Master's degree, Systems Technology C3 (Command, Control, Communications), 3.81
Hawaii Pacific University 1998 — 2000
BSBA, Finance, 3.89 (Magna Cum Laude)
Buford High School, Buford, GA 1986 — 1990
IDMWORKS July 2013 - Present
Shooters' Journal November 2010 - Present
FedEx TechConnect March 2011 - July 2013
FedEx Freight June 2008 - March 2011
FedEx Freight June 2002 - June 2008
FedEx Freight June 2001 - June 2002
Skills
Strategic Planning, Strategy, Program Management, Project Management, Process Improvement, Business Process..., Project Planning, Process Engineering, Process Management, Operations Management, Process Optimization, Transportation, Cross-functional Team..., Logistics, International Relations, Political Science, International Political..., Political Economy, International Business, Certified Firearms..., Gunsmithing, Manufacturing, Entrepreneurship, Internet Entrepreneur, Pricing, Competitive Analysis, Management
Education
University of Arkansas 2004 — 2009
M.A., Political Science
Ouachita Baptist University 1997 — 2001
B.A., Business Administration / Finance
Ricoh Americas Corporation September 2014 - Present
FedEx Techconnect October 2009 - March 2013
Skills
Customer Service, Management, Sales, Team Building, Leadership, Operations Management, Sales Management, Process Improvement, Account Management, Marketing, Logistics, Microsoft Excel, Microsoft Office
Education
Rust College
College, Business Administration and Management, General
FedEx TechConnect July 2014 - Present
FedEx TechConnect May 2012 - Present
FedEx Services December 2006 - May 2012
Consolidated Communications October 2001 - December 2006
TXU Communications October 2001 - December 2006
Cargill July 1994 - October 2001
Skills
PeopleSoft, Oracle Inventory..., IBM AS/400, Oracle R12 Financials, Requirements Analysis, ERP, Oracle, Software Documentation, Requirements Gathering, MS Project, MS-DOS, SQL*Plus, SQL, PeopleTools, PeopleCode, SQR, Crystal Reports, Visio, PeopleSoft Financial, HRIS, Security, System Administration, Unix, Unix Shell Scripting, Unix Operating Systems, Oracle Applications, Testing, Troubleshooting, Business Analysis
Education
Mclennan Community College
Associate of Arts and Sciences (A.A.S.), Computer Programming
University of North Texas
Bachelor's degree, Applied Arts and Sciences (Computer Programming and Management)
FedEx Techconnect June 2010 - November 2013
FedEx Office November 2004 - June 2010
Skills
Digital Printing, Account Management, Customer Service, Retail, Customer Satisfaction, Inventory Management, Outlook, Microsoft Excel, PowerPoint, Microsoft Word, Sales, Data Entry, Access, Team Leadership, Management, Process Scheduler, Time Management
Education
Southwestern Illinois College 1993 — 1994
Criminal Justice and Corrections
University of Cincinnati Athletics Marketing August 2012 - Present
Flying Colors Sports Network 2008 - Present
FedEx TechConnect September 2010 - June 2012
T-Mobile March 2009 - September 2010
Kohl's Department Stores June 2001 - October 2007
Skills
Graphic Design, Logo Design, Customer Service, FedEx, Shipping, Retail, Sewing, Costume Design, Fashion, Mac, Photography, Microsoft Office, Telephone Skills, Facebook, Posters, Banners, Social Networking, Editing, Management, Creative Writing, Layout, Social Media Marketing, Creative Direction, Data Entry
Education
University of Cincinnati, College-Conservatory of Music (CCM) 2012 — 2016
Bachelor of Fine Arts (BFA), Costume Design & Technology
University of Cincinnati 2001 — 2005
General Studies
FedEx Services May 2014 - Present
FedEx Services June 2013 - Present
FedEx Services March 2011 - June 2013
FedEx TechConnect March 2006 - April 2011
Christian Brothers University August 1997 - December 2009
Southwest Tennessee Community College January 2000 - March 2006
Southwest Tennessee Community College August 1996 - March 2006
Skills
Systems Analysis, Software Project..., Instructional Design, System Requirements, Application Architecture, PCI Standards, Iso 9000, Business Process..., User Experience Design, User Interface..., Call Center Architecture, Customer Service, Distance Learning, Systems Architecture, Capital Budgeting, Demand Management, Capacity Planning, Resource Allocation, Process Improvement, Project Management, Web Services, User Interface, Data Analysis, Visio, Analysis, Change Management, Databases, Testing, System Design, Vendor Management, Management, E-Learning, SQL, Business Analysis, Software Design, Problem Analysis, SDLC, SharePoint, System Architecture, Training, Enterprise Software, Requirements Analysis, Cross-functional Team..., Program Management, Leadership, Team Building, Enterprise Architecture, Strategic Planning, Information Technology, Integration
Education
The University of Memphis 2000 — 2002
PhD, Artificial Intelligence
National University 1998 — 2000
MS, eCommerce
Christian Brothers University 1996 — 1998
MBA, Management Information Systems
Christian Brothers University 1994 — 1996
BA, English
State Technical Institute at Memphis 1992 — 1994
AAS, Chemical Engineering/Logistics
FedEx April 2011 - Present
FedEx TechConnect 2012 - 2015
FedEx Services October 1989 - April 2011
FedEx 1989 - 2010
PMI Memphis TN Chapter January 2008 - December 2008
Project Management Institute January 2008 - December 2008
PMI MemphisTN Chapter January 2006 - December 2007
PMI Memphis TN Chapter January 2000 - December 2005
Skills
Project Management, Volunteer Management, Program Management, Professional Mentoring, Cross-functional Team..., PMP, Project Portfolio..., MS Project, PMO, Training, Process Improvement, Business Analysis, Change Management, SDLC, Business Process...
Education
Cornell University 2015 — 2015
Change Leadership Certificate, Organizational Leadership
Colorado Technical University 2000 — 2001
Graduate Certificate, Project Management
University of Memphis 1991 — 1994
MBA, Accounting
University of Memphis 1985 — 1989
BBA, Finance
FedEx TechConnect Vice President, Global Revenue Planning & ControlsFedEx Tech Connect2007 - Present
FedEx Express May 2003 - August 2007
FedEx Express 2001 - 2003
Skills
Leadership, Internal Controls, Strategic Planning, Finance, Sarbanes-Oxley Act, ERP, Shared Services, Business Planning, Enterprise Software, Business Transformation, Business Process..., Management, Process Improvement, Auditing, Program Management, Cross-functional Team..., Team Building, Strategy, Corporate Finance, Business Analysis
Education
University of Mississippi 1978 — 1982
Bachelor, Accountancy
FedEx TechConnect July 2014 - Present
FedEx TechConnect July 2011 - Present
Robert Half International 2008 - 2011
Avatar Digital Publishing Solutions January 2005 - January 2008
Various Temporary Positions November 2003 - January 2005
Various Telecommunication Companies January 1991 - September 1998
Skills
Sales Operations, Time Management, Sales Process, Customer Service, Marketing Strategy, Sales, Call Centers, Networking, CRM
Education
Springfield College 1987 — 1989
FedEx TechConnect June 2013 - Present
Mississippi State University February 2011 - May 2013
Mississippi State University August 2012 - December 2012
FedEx Services June 2012 - August 2012
First Baptist Church of Laurel, MS May 2009 - August 2010
Skills
AutoCAD, Mathematica, Microsoft Excel, Access, Minitab, Lingo, Flexsim, Simul8
Education
Mississippi State University 2009 — 2013
Bachelor of Science (B.S.), Industrial Engineering
support.com November 2013 - Present
FedEx TechConnect September 2012 - Present
Jabil December 2011 - August 2012
Skills
Testing, Six Sigma, Test Automation, Quality Assurance, Quality Management, Test Engineering, Lean Manufacturing, System Testing, Manufacturing, FMEA, Continuous Improvement, Technical Support, Leadership, Troubleshooting, Electronics, Engineering, Project Management, Customer Service, Windows, Test Equipment, Microsoft Office, Networking, Program Management
Education
ITT Technical Institute-Rancho Cordova
FedEx TechConnect April 2005 - Present
Medshares, Home Care, Inc., 2002 - 2002
dotLogix, Incorporated 2000 - 2002
Hilton Hotel Corporation 1998 - 2000
AutoZone Corporation 1994 - 1998
Skills
Quality Assurance, Testing, Software Documentation, Integration, Requirements Analysis, Business Analysis, Visio, Databases, Test Planning, Requirements Gathering, Defect Tracking, Project Lead/Management, Business Process, Oracle, Microsoft Windows..., Access, Quality Center, Windows, Software Quality..., Regression Testing, SDLC, Process Improvement, General knowledge of..., Unix, Business Requirements, Visual Basic, Analysis, Test Cases, Web Applications, Test Automation, Management, Leadership, Customer Service, Program Management, Training, Quality Management, Quality Improvement, ABLE
Education
Mississippi State University 1991 — 1993
B.S. in Office Systems Technology, Business Teacher Education
Northeast Mississippi Junior College 1988 — 1990
Bachelor of Business Administration - Transfered, Business Administration and Management, General, 2 yrs.
ServiceMaster June 2013 - Present
Sedgwick June 2012 - May 2013
FedEx TechConnect October 2007 - May 2012
Hilton December 2006 - September 2007
Skills
SQL, Microsoft Office, Mercury QuickTest Pro, Toad 9.0, Business Analysis, Information Systems, Cross-functional Team..., Quality Center, SharePoint, Software Quality..., Access, MS Project, Data Analysis, Analysis, Business Intelligence, Project Management, Test Automation, SDLC, User Acceptance Testing, Visio, Change Management, Requirements Analysis, Stakeholder Management, Systems Analysis, Requirements Gathering, Changepoint, Management, Oracle, Quality Assurance, Test Cases, Resource Management, Software Documentation, Business Process..., Data Modeling, Risk Management, Waterfall, Process Improvement, ETL, Leadership, Crystal Reports, Business Requirements, Business Process, Analytics, Manual Testing, Software Project..., Data Warehousing, Regression Testing, System Testing, Vendor Management
Education
Dowling College 2008 — 2011
MBA, Management, A
The University of Memphis 2003 — 2007
Bachelor of Business Administration (BBA), Management Information Systems, Magna Cum Laude
Magnolia Homes, Inc. May 2015 - Present
FedEx TechConnect June 2014 - August 2014
Methodist Le Bonheur Healthcare November 2013 - April 2014
Pier 1 Imports September 2013 - April 2014
Noodles Asian Bistro October 2010 - February 2013
Skills
PowerPoint, Higher Education, Microsoft Office, Microsoft Word, Microsoft Excel, Social Media, Public Speaking, Research, Leadership, Event Planning, Sales, Social Networking, Facebook
Education
The University of Memphis 2012 — 2015
Major: Finance
University of Arkansas at Fayetteville 2011 — 2011
Advanced Business Learning/U.S. Navy Recruiting Command September 2014 - Present
Advanced Business Learning/U.S. Navy Recruiting Command September 2014 - Present
Advanced Business Learning/U.S. Navy Recruiting Command September 2014 - Present
The Dufresne Spencer Group April 2014 - Present
Express Scripts October 2013 - April 2014
FedEx TechConnect February 2006 - May 2013
Baptist Memorial Health Care August 2009 - October 2011
ANN INC. July 2007 - June 2009
FedEx Express September 2000 - January 2006
Skills
Outlook, Trucking, Instructional Design, Transportation, Shipping, Team Leadership, Freight, PowerPoint, Management, Customer Service, Transportation..., Supply Chain Management, Budgets, Microsoft Office, Supply Chain, Account Management, Change Management, Microsoft Word, Contract Management, Coaching, Rail, Contract Negotiation, Warehousing, Project Planning, Business Analysis, Microsoft Excel, New Business Development, Strategic Planning, Operations Management, Program Management, Negotiation, Team Building, Needs Analysis, LTL, Sales, Process Improvement, Sales Management, Project Management, Business Strategy, Logistics, Leadership, Healthcare, Training, Analysis, Leadership Development, Vendor Management, Performance Management, Interviews, Customer Satisfaction, Integration
Education
Dowling College 2011 — 2012
Advanced Certification of Completion, Project Management, 3.8
Belhaven College 2003 — 2005
Master of Business Administration (MBA), Organizational Leadership, Principles of Executive Leadership, Leadership and Organizational change, 3.5
Belhaven College 1999 — 2002
Bachelor of Business Administration (B.B.A.), Principles of Self-management, Fundamentals of Management, Management Communication, Management Info, 3.4
FedEx TechConnect May 2014 - Present
FedEx TechConnect June 2011 - May 2014
FedEx Services November 2007 - June 2011
Skills
Troubleshooting, Requirements Analysis, Documentation, Planning, Business Analysis, Testing, Customer Service, Visio, Systems Analysis, Data Analysis, SharePoint, Business Planning, Microsoft Office, Research, HTML, Customer Relations, Analysis, Problem Solving, Budgeting, Strategic Planning, Project Planning, Microsoft Excel, Software Documentation, MS Project, Project Management, User Acceptance Testing, Financial Analysis, Forecasting, Requirements Gathering, Microsoft Word, Leadership, Transportation, Cross-functional Team..., SDLC, Business Process..., Process Improvement, Vendor Management, Program Management, Change Management, Business Process, Business Intelligence, Team Leadership, Business Requirements, PMP, Software Project..., iRise, CRM
Education
Leadership Memphis 2013 — 2013
Graduate - 2013 FastTrack Program
The University of Memphis 1998 — 2000
BBA, Management, Finance
Shelby State Community College 1982 — 1985
AAS, Marketing, Finance
Westwood High School 1973 — 1979
FedEx TechConnect October 2006 - Present
PHP Agency LLC 2009 - 2013
Skills
Logistics, Team Building, Auditing, Leadership, Program Management, Forecasting, Operations Management, Transportation, Continuous Improvement, Analysis, Management, Microsoft Office, Process Improvement, Training
Education
University of Phoenix 2008 — 2009
MBA, Master of Business Administration
California State University-Los Angeles 1998 — 2000
MA, Graphic Design & Advertising
FedEx TechConnect 2003 - Present
FedEx Express February 2000 - June 2006
Dover Elevator August 1998 - January 2000
Fisher Rosemount Systems, Inc. June 1994 - June 1998
Skills
Peoplesoft, Microsoft Outlook, Microsoft Excel, Microsoft Word, Employee Relations, Team Building, Project Planning, Access, Transportation, Team Leadership, Coaching, Process Improvement, Customer Service, Change Management, Strategic Planning, Contract Negotiation, Negotiation, Visio, Forecasting, Outlook, Logistics, Training, Management, Business Analysis, Cross-functional Team..., Project Management
Education
Dowling College 2003 — 2008
BS-PLS, Business
Saltillo High School, Saltillo MS 1960 — 1971
Graduate
FedEx TechConnect October 2014 - Present
FedEx Tech Connect July 1997 - Present
Embassadors January 1996 - July 1997
Skills
Analytics, Management, Call Centers, Leadership Development, Vendor Management, Call Center, Workforce Management, Operations Management, Customer Experience, Contact Centers, Strategic Planning, Process Improvement, Logistics, Customer Service, Transportation, Cross-functional Team..., Recruiting, Team Building, Coaching, Training, Program Management, Performance Management, Change Management, Leadership, Outsourcing, Customer Satisfaction, Business Process...
Education
University of Massachusetts, Amherst 1986 — 1992
FedEx TechConnect July 2011 - Present
IBM Global Services 2005 - March 2012
IBM Global Services July 2000 - July 2005
TCS 1999 - 2000
KGISL June 1997 - June 1999
Skills
SDLC, PMP, Software Project..., Application Development, Global Delivery, Business Intelligence, Performance Analytics, Software Development, Requirements Analysis
Education
Villanova University 2012 — 2013
Masters Certificate in Business Intelligence, Business Intelligence
Bharathiar University 1994 — 1996
M.Sc, Applied Electronics
FedEx TechConnect March 2011 - Present
Bridgestone July 2008 - March 2011
Skills
Process Improvement, Program Management, Cross-functional Team..., Process Engineering, Visio, Team Building, SAP, Project Management, Leadership, Analysis, Research
Education
The University of Tennessee at Chattanooga 2012 — 2014
Master's Degree, Engineering Managment
University of Tennessee-Knoxville 2003 — 2009
Bachelor of Science (BS), Industrial Engineering
FedEx TechConnect October 2010 - Present
Fisher & Arnold, Inc. July 2007 - November 2010
The Sharpe Group May 2001 - July 2007
Ayres Imports 1979 - 1991
Skills
Microsoft Office, Civil Engineering, Project Management, Strategic Planning, Public Speaking, Contract Negotiation, Microsoft Excel, Program Management, Contract Management, Budgets, Operations Management, Management, Construction
Education
Tennessee Technological University 1972 — 1977
Bachelor of Science (BS), Civil Engineering
Memphis University School
Villanova University
FedEx TechConnect May 2008 - Present
FedEx Express January 2004 - May 2008
FedEx Express January 2001 - January 2003
Skills
Process Improvement, Project Management, Leadership, Cross-functional Team..., Budgets, Strategic Planning, Analysis, Logistics, Management, Program Management, Transportation, Operations Management, Change Management, Vendor Management, Visio, Six Sigma, Process Engineering, Team Leadership, Industrial Engineering, Project Planning, Team Building, Business Process..., Business Analysis, Lean Manufacturing, Problem Solving, Supply Chain, MS Project, Training, Data Analysis, Forecasting, Contract Negotiation, Negotiation, Software Documentation, Supply Chain Management, Access, Coaching, Performance Management, Troubleshooting, Customer Service, SDLC, Agile Methodologies
Education
University of Phoenix 2001 — 2002
MBA, Technology Management
The University of Memphis 1980 — 1985
BS, Computer Science
Denmark West High School
Diploma, Math, Science
FedEx TechConnect 1997 - May 2014
FedEx Services 1994 - 1997
FedEx Express 1986 - 1994
FedEx Express 1984 - 1986
Skills
Contract Negotiations, Accounting, Financial Reporting, Business Planning, Contract Management, Program Management, Contract Negotiation, Forecasting, Logistics, Strategy, Process Improvement, Finance, Business Analysis, Cross-functional Team..., Business Process..., Operations Management, Change Management, Project Management, Budgets, Outsourcing, Supply Chain, Transportation, Analysis, Leadership, Supply Chain Management, Vendor Management, Management, Strategic Planning
Education
The University of Memphis
BA, Accounting
FedEx TechConnect July 2014 - Present
Tennessee Division of Correction-Probation & Parole September 2009 - Present
FedEx Services, c/o AppleOne, Inc. January 2014 - July 2014
Phelps Security, Inc. February 2013 - December 2013
Randstad-US March 2012 - September 2012
Memphis Area Legal Services, Inc. November 2009 - January 2012
Clear Channel Radio Memphis February 2008 - June 2009
St. Jude Children's Research Hospital October 2007 - 2009
Sandler Sales Institute, Inc. May 2005 - September 2007
The Training Source, Inc. May 1999 - April 2005
Skills
Microsoft Office, Fundraising 50, Constant Contact, Fundraising, Radio, Event Planning, Public Speaking, Organizational..., Time Management, Stress Management, salesforce.com, ACT! fundraising 50..., CRM software, Radio Advertising, Salesforce.com, CRM, Corporate Communications, Customer Service, Public Relations, Training, Office Administration, Internal Communications, Management, Interviews, Social Networking, Sales, Staff Development, Facebook, Social Media Marketing, Social Media, Marketing, Event Management, Nonprofits, Press Releases, Editing, Blogging, Copywriting, Marketing Communications, Data Entry, Publicity, Leadership, Human Resources, Invoicing, Office Management, Outlook, Recruiting, Team Building, Program Management, Administration, Microsoft Excel
Education
various 1981 — 2013
Associates Degree, Legal Secretarial Sciences
Spencerian College 1971 — 1972
Certificate of Completion, Legal Secretarial Science
HomeBlis Inc February 2014 - Present
Agavey Inc. June 2011 - November 2013
FedEx TechConnect June 2012 - April 2014
Paisaa Innovative Solutions January 2007 - September 2013
FedEx Services April 2011 - June 2012
FedEx Services August 2009 - April 2011
FedEx Services February 2008 - July 2009
FedEx March 2004 - December 2007
Dot Edu Ventures January 2002 - March 2004
Covansys 1998 - 1999
Skills
Product Management, Product Development, Market Research, Market Analysis, Program Management, Financial Analysis, Partner Management, Web Marketing, Retail Marketing, Cross-functional Team..., Product Innovation, Analytics, Competitive Analysis, Segmentation, Entrepreneurship, Management, Strategy, Strategic Planning, Team Management, Analysis, Team Building, Project Planning, Start-ups, Budgets, Product Marketing, Strategic Partnerships, Retail, Business Development, E-commerce, Business Strategy, Management Consulting, Marketing Management, Business Intelligence
Education
Carnegie Mellon University 1999 — 2001
MBA, Business
Carnegie Mellon University - Tepper School of Business 1999 — 2001
Master of Business Administration (MBA), Business
BIT Sindri 1990 — 1994
BSc (engg), Metallurgy
Ranchi University 1990 — 1994
BE, Engineering
Vinoba Bhave University 1990 — 1994
BSC Engg, Metallurgy
St. Xavier's College 1988 — 1990
None, Geology/Earth Science, General
St. Xavier's School, Ranchi
--
FedEx TechConnect January 2011 - Present
Commercial Credit Management Associates October 2006 - Present
Mascot Cleaners March 2004 - October 2008
Coca-Cola Enterprises October 2003 - March 2004
Landau Uniforms January 2001 - September 2003
Masco Corporation April 1994 - December 2000
Skills
Operations Management, Customer Service, Credit Analysis, Microsoft Office, Accounts Receivable, Financial Analysis, Credit, Process Improvement, Risk Management, Manufacturing, Forecasting, Accounts Payable, Strategic Planning, Accounting, Negotiation, Problem Solving, Cash Management, Analysis, Cash Flow, Team Building, Change Management, Continuous Improvement, Performance Management, Process Engineering, Business Planning, Customer Satisfaction, Bankruptcy, Policy, Invoicing, Team Management, General Ledger, P&L Management, Business Process..., Budgets, Microsoft Excel, Income Statement, Community Support, Training, Human Resources, Leadership, Management, SQL, Sales, Project Management, Executive Management, Time Management, Management Consulting, Team Leadership, High Emotional..., Managerial Finance
Education
University of Arkansas at Fayetteville
Masters of Science, Operations Management
New Horizons Computer Learning Center 2009 — 2010
Continuing Education, Microsoft Office Software
University of Mississippi - School of Business Administration
Bachelor of Business Administration, General Business
Covington High School
FedEx TechConnect February 1998 - Present
Catherines Stores Corporations 1992 - 1998
The Gap 1990 - 1992
Skills
Performance Management, Instructional Design, Training, Coaching, Change Management, Leadership Development, Project Management, Process Improvement, Employee Relations, Employee Engagement, Team Building, Customer Service, Management Development, Team Leadership, Training Delivery, Cross-functional Team..., Operations Management
Education
University of Arkansas at Fayetteville 1985 — 1990
FedEx Customer Information Svcs 2007 - Present
FedEx Services 1996 - Present
FedEx 1989 - Present
FedEx 1989 - Present
FedEx Express 1989 - Present
Federal Express 1989 - Present
FedEx TechConnect 2009 - 2013
FedEx 1989 - 2009
Education
California State University-Long Beach
Live Life Beyond Travel Club May 2013 - Present
FedEx TechConnect August 2011 - Present
Smith-Waddell Consulting January 2011 - January 2013
FedEx August 2006 - July 2011
Union Pacific Railroad August 2004 - August 2006
Booz Allen Hamilton May 2003 - August 2003
Electronic Data Systems July 1993 - October 2001
Skills
Cross-functional Team..., Forecasting, Financial Analysis, Financial Modeling, Strategic Planning
Education
Clark Atlanta University 2002 — 2004
MBA, Finance
University of South Alabama 1988 — 1993
Bachelor of Science, Operations and Systems Management
SYNCREON June 2015 - Present
Fedex TechConnect 2015 - 2015
Fedex TechConnect 2015 - 2015
Jabil December 2012 - December 2014
Jabil August 2011 - December 2012
Flextronics March 2011 - August 2011
Flextronics September 2008 - March 2011
Flextronics January 2008 - September 2008
Solectron July 2006 - January 2008
The Plush Club, LLC April 2005 - June 2006
Skills
Electronics, Testing, Manufacturing, Continuous Improvement, Test Equipment, Computer Hardware, Software Documentation, Troubleshooting, Engineering, Laptops, Six Sigma, Lean Manufacturing, Hardware, Cross-functional Team..., Quality Assurance, Root Cause Analysis, Automation, ISO, FMEA, 5S, Electronics..., PCB design, Process Improvement, RF, Electrical Engineering, Semiconductors, Microcontrollers, Test Engineering, Calibration, Value Stream Mapping, Debugging, Embedded Systems, Servers, MRP, Failure Analysis, Process Engineering, Oscilloscope, SPC, Kaizen, SMT, SAP, Software Installation, Soldering, Visual Basic, Engineering Management, Operating Systems, Microsoft Office, SQL, Linux, Java
Education
The University of Memphis 2000 — 2016
Bachelor's Degree, Computer Engineering Technology, 2.6
wooddale high 1996 — 2000
Honors Diploma, General Studies
FedEx TechConnect May 2011 - Present
FedEx TechConnect November 2003 - March 2011
Education
Tufts University 1973 — 1978
Bachelor of Science in Engineering
FedEx TechConnect May 1992 - Present
Skills
Transportation, Logistics, Freight, Process Improvement, Transportation..., Shipping, Air Freight, Operations Management, LTL, Customer Service, Forecasting, Logistics Management
Education
The University of Memphis 1988 — 1991
FedEx TechConnect June 2012 - Present
FedEx TechConect July 1998 - Present
Skills
Transportation, Project Management, Data Analysis, Supply Chain, Operations Management, Cross-functional Team..., Process Improvement, Call Centers, Supply Chain Management, Business Analysis, Transportation..., Logistics, LTL
Education
The University of Memphis 2006 — 2009
University of Tennessee-Knoxville 1993 — 1997
FedEx TechConnect March 2014 - Present
FedEx Services June 2007 - March 2014
FedEx Express June 1990 - June 2007
Skills
Transportation, Team Building, Training, Process Improvement, Cross-functional Team..., Strategic Planning, Instructional Design, Leadership, Change Management, Leadership Development, Project Management, Air Freight, Sales Process, Transportation..., Freight, Strategic Communications, Adobe Creative Suite, Photoshop, InDesign, Print Design
Education
The University of Memphis
Organizational Leadership
FedEx TechConnect December 2010 - Present
FedEx Customer Information Services February 1997 - Present
Skills
Transportation, LTL, Transportation..., Truckload, Logistics Management, Cross-functional Team..., Management, Process Improvement, Operations Management, Vendor Management, Business Analysis, Change Management, Supply Chain Management, Account Management, Logistics, Supply Chain, Leadership
Education
The University of Memphis
FedEx TechConnect October 2013 - Present
FedEx January 2003 - October 2013
FedEx 1990 - 2002
Nestle 1989 - 1989
Skills
Packaging Engineering, Packaging, Continuous Improvement, Supply Chain, Cross-functional Team..., Supply Chain Management, Logistics, Process Improvement, Materials, Corrugated, Management, Manufacturing, Customer Service, Lean Manufacturing, Program Management, Operations Management, Six Sigma, Project Management, Process Engineering, New Business Development
Education
Michigan State University 1985 — 1990
B.S., Packaging
FedEx TechConnect July 2014 - Present
Imperial Security April 2013 - July 2014
Pertrac Financial Solutions October 2005 - March 2013
Memphis City Schools April 2005 - October 2005
Stream Global Services 1998 - 2002
Skills
Process Improvement, Finance, Financial Analysis, Microsoft Excel, Customer Service, Accounts Receivable, Close Attention to..., Work Well Independently, Analysis, Training, Forecasting, Team Building, Sales, Human Resources, Accounting, Financial Markets, Hedge Funds, Time Management, Marketing, Management
Education
The University of Memphis 1990 — 1996
Sociology
Tier 1 Group November 2013 - Present
FedEx TechConnect December 2012 - September 2013
CBIZ MHM (Memphis) July 2012 - November 2012
Buckman Laboratories April 2008 - June 2012
Medtronic November 2006 - April 2008
FedEx Express April 2004 - November 2006
Delta & Pine Land Company September 1998 - April 2004
Skills
Auditing, Financial Reporting, Internal Controls, Internal Audit, Financial Analysis, Forecasting, Accounting, Financial Audits, Accounts Receivable, CPA, Payroll, Budgets, Finance, Process Improvement, Due Diligence, Strategic Financial..., Accounts Payable, Consolidation, Fixed Assets, Variance Analysis, Sarbanes-Oxley Act, Cost Accounting, US GAAP, External Audit, Financial Accounting, General Ledger, Essbase, Account Reconciliation, Business Strategy, Financial Statements, Sarbanes-Oxley, Analysis, Management, Mergers, Financial Planning
Education
Delta State University 1997 — 1999
Master's of Professional Accountancy, Accounting
Delta State University 1993 — 1997
Bachelor of Business Administration (B.B.A.), Accounting
FedEx TechConnect August 2015 - Present
FedEx Services May 2013 - August 2015
FedEx Revenue Services January 2011 - May 2013
Shelby County Government November 2009 - January 2011
Shelby County Government July 2009 - October 2009
First Tennessee Bank September 2007 - June 2009
First Tennessee Bank May 2006 - September 2007
City of Memphis June 2001 - May 2006
Hale Headrick Dewey & Wolf, P.L.L.C June 2000 - January 2001
CASA of Memphis & Shelby County June 1999 - February 2000
Skills
Leadership, Organization, Conflict Resolution, Public Speaking, Customer Service, Training, Outlook, Management, Team Building, Microsoft Excel, Strategic Planning, Financial Analysis, PowerPoint, Process Improvement, Policy, Time Management, Coaching, Team Leadership, Retail, Budget, Research, Banking, Event Planning, Sales, Nonprofits, Recruiting, Marketing, Leadership Development, Microsoft Office, Fundraising, Program Management, Interviews, Community Outreach, Project Management, Social Networking
Education
Webster University 2013 — 2015
Master of Arts (M.A.), Management and Leadership, 3.5 GPA
The University of Memphis 2001 — 2005
Bachelor of Arts (B.A.), Criminology and Criminal Justice
Southwest Tennessee Community College 1997 — 2000
Associate of Applied Science, Legal Assistant Studies
FedEx TechConnect August 2013 - Present
FEDEX TechConnect 4001 Airways January 2004 - Present
FedEx Corporation January 1996 - January 2004
FedEx January 1986 - January 1996
FEDEX CUSTOMER INFORMATION SERVICES January 1985 - January 1986
FedEx Express January 1983 - January 1985
FedEx Express January 1982 - January 1983
Skills
Customer Satisfaction, Operations Management, Leadership, Recruiting, Customer Retention, Payroll, Management, Process Improvement, Transportation, Customer Service, Call Centers, Leadership Development, Interviews, Coaching, Team Building, Logistics, Strategic Planning, Analysis, Team Leadership
Education
Bethel College (TN)
BS Organizational Management
Bethel University
BS - Organizational Management
FedEx TechConnect May 2012 - Present
FedEx Services March 2011 - May 2012
FedEx Services August 2009 - March 2011
FedEx Freight July 2008 - August 2009
FedEx Services July 2007 - July 2008
Shoemaker Financial April 2006 - January 2007
Electrical Controls Inc February 2003 - January 2006
Dobbs Honda January 2003 - February 2003
Holy Rosary Catholic Church August 2000 - August 2002
Skills
Strategic Planning, Business Analysis, Channel Management, Incentive Programs, Adult Education, Partner Relationship..., Technology Liaison, Creative Problem Solving, Program Management, Tableau, Excel, PowerPoint, Pivot Tables, Data Visualization, Series 7, Series 66, Life and Health..., CLTC, Sales Presentations, WebEx, GoToMeeting, SQL, Business Objects, Project Management, Channel Partners, Microsoft Excel, Business Intelligence, E-commerce, Business Analytics, Sales, Leadership, Sales Process, Project Planning, Sales Operations, Analytics, Team Building, Advertising, Partner Management, Logistics, Management, Marketing, Transportation, Analysis, Pricing, Training, Access
Education
Franciscan University of Steubenville 1997 — 2000
Master of Arts (M.A.), Theology and Christian Ministry
Samford University 1993 — 1997
Bachelor of Arts (B.A.), Congregational Studies
FedEx TechConnect December 2010 - Present
FedEx Freight December 2001 - November 2010
Univest October 1987 - December 2001
Arthur Young June 1983 - October 1987
Skills
Member of AICPA
Education
Hendrix College 1977 — 1983
BA, Economics & Business
FedEx TechConnect May 2014 - Present
FedEx TechConnect 2002 - 2014
FedEx Freight 2001 - 2002
American Freightways, Inc 1998 - 2001
American Freightways, Inc 1994 - 1998
Skills
Transportation..., Transportation, Air Freight, 3PL, Freight, Shipping, LTL, Logistics Management, Logistics, Truckload, Pricing, Operations Management, Warehousing, Continuous Improvement, Supply Chain, Freight Forwarding, Trucking, International Shipping
Education
University of Arkansas
FedEx TechConnect September 2011 - Present
Service Master October 2007 - September 2011
Chase September 2006 - October 2007
L-3 Communications Integrated Systems January 2002 - September 2006
Skills
Financial Analysis, Financial Modeling, Financial Reporting, Cash Flow, General Ledger, Contract Negotiation, Contract Management, Planning Budgeting &..., Budgets, Analysis, Management, Program Management
Education
Mississippi State University - College of Business and Industry 2005 — 2009
MBA, Business
The University of Southern Mississippi 1998 — 2000
BSBA, Finance
Universal Orlando Resort June 2015 - Present
Bunch CareSolutions, A Xerox Company July 2013 - June 2015
CHEP June 2012 - July 2013
CHEP April 2011 - June 2012
FedEx TechConnect December 2008 - April 2011
FedEx National LTL April 2008 - December 2008
FedEx National LTL July 2005 - April 2008
Skills
Business Intelligence, Transportation..., SSRS, 3PL, Logistics Management, Logistics, Transportation, Microsoft SQL Server, Analysis Services, Process Improvement, SSIS, Supply Chain, Supply Chain Management, Business Analysis, Access, SAP, Warehouse Management, Visio, Business Process..., QlikView Development, QlikView, Oracle, Business Process, ERP, SAP R/3, Analysis, LTL, Truckload, Freight, Container, Databases, Data Analysis, Database Administration, SQL, MySQL, VBA, VBScript, Microsft Access, Supply Chain..., Six Sigma, Crystal Reports, SSAS, Toad, MDX, PL/SQL
Education
University of Central Florida 2009 — 2012
Digital Forensics MS, Computer Science
University of Central Florida 2006 — 2007
Information Systems Technology BS, Computer Engineering
Polk State College 2003 — 2005
Network Engineering (MCSE) AS, Computer Engineering
FedEx Trade Networks October 2009 - Present
Pfizer January 2009 - October 2009
FedEx TechConnect February 2008 - January 2009
Hilton Worldwide May 2005 - February 2008
Infosys January 2003 - April 2005
Skills
Crystal Reports, SharePoint, Data Warehousing, Business Analysis, Software Project..., Business Intelligence, Project Management, ASP, Integration, SQL, Agile Methodologies, .NET, ASP.NET, Requirements Analysis, Microsoft SQL Server, Visio, Data Modeling
Education
Indian Institute of Technology, Bombay 2000 — 2002
MTech, Engineering
Bapatla Engineering College, Nagarjuna University 1996 — 2000
B.Tech., Engineering
FedEx TechConnect January 2010 - Present
FedEx FCIS January 2007 - January 2010
Methodisth Healtcare 2001 - 2007
Skills
Process Improvement, Business Analysis, Oracle E-Business Suite, Oracle R12 Financials, Microsoft Excel, Visio, SAP, Finance
Education
University of Mississippi - School of Business Administration 1994 — 1996
MBA, Corporate Finance/IT Management
Hendrix College 1990 — 1994
BA, Political Science/Economics
FedEx TechConnect January 2011 - Present
FedEx Customer Information Services November 2007 - January 2011
Skills
Oracle Applications, Business Process..., Oracle, Project Management, Microsoft Office, Business Analysis, Cross-functional Team..., ERP, Transportation, Strategic Planning, Customer Service, Visio, Customer Satisfaction, Oracle E-Business Suite, Team Building, Change Management, Process Improvement, Program Management, Microsoft Excel, Analysis, SQL, Financial Analysis, Sarbanes-Oxley Act, Vendor Management, SDLC, Access, Software Documentation, System Administration, Security, Toad, Oracle Reports
Education
The University of Memphis 1998 — 2001
BSET, Engineering Technology
FedEx TechConnect December 2011 - Present
FedEx Ground November 2009 - November 2011
Sony Computer Entertainment America June 2008 - May 2009
University of Nebraska–Lincoln August 2005 - May 2007
Lawrence Berkeley National Laboratory June 2005 - August 2005
UCLA, CENTER FOR EMBEDDED NETWORKED SENSING June 2004 - August 2004
University of Nebraska–Lincoln June 2003 - August 2003
Skills
Microsoft Office, Public Speaking, Research, Customer Service, Microsoft Excel, Social Media, Event Planning, English, Editing, User Acceptance Testing, Regression Testing, Presentations, Information Technology, Desktop Publishing, Digital Photography, Mathematics, Business Requirements, System Requirements, Business Analysis, Technical Support
Education
University of Nebraska-Lincoln 2005 — 2007
Master of Science (MS), Computer Science coursework, 3.0
Jackson State University 2000 — 2005
Bachelor of Science (BS), Computer Science and Mathematics, 3.4
FedEx TechConnect July 2010 - Present
FedEx Services July 2004 - July 2012
Skills
Visio, Business Analysis, Systems Analysis, Process Improvement, Integration, PMP, IT Strategy, Business Intelligence, Microsoft SQL Server, Program Management, Software Documentation, ITIL
Education
The University of Memphis 1998 — 2002
Bachelor of Business Administration (BBA), Management Information Systems, General
Raymond James Financial Inc. June 2012 - Present
FedEx Techconnect November 2011 - May 2012
Raymond James Financial, Inc. March 2010 - October 2011
University of Memphis August 2008 - December 2009
Infosys July 2007 - July 2008
Skills
AngularJS, Microsoft SQL Server, .NET, C#, SDLC, SQL, Visual Studio, jQuery, JavaScript, Java, Web Services, TFS, Requirements Analysis, Business Analysis, ASP.NET MVC, CSS, Entity Framework, SSIS, Testing, Project Management, JSON, LINQ, Algorithms, Data Structures, Web Applications, SignalR, Bootstrap, Git, GruntJS
Education
The University of Memphis 2013 — 2016
Master of Business Administration (MBA)
The University of Memphis 2008 — 2010
Masters
Jawaharlal Nehru Technological University 2003 — 2007
Bachelor Of Technology
FedEx Freight November 2011 - Present
FedEx TechConnect October 2005 - October 2011
FedEx Express August 1994 - September 2005
Skills
Project Management, Process Improvement, Transportation, Program Management, Operations Management, Visio, Supply Chain Management, Six Sigma, Continuous Improvement, SAP, Logistics, MS Project, Process Engineering, Software Documentation, Supply Chain, Business Process..., Cross-functional Team..., Change Management, Business Analysis, Project Planning
Education
The University of Memphis
Bachelor of Science in Engineering Technology
FedEx TechConnect March 2014 - Present
FedEx Express June 2013 - March 2014
FedEx Express January 2011 - June 2013
FedEx Express December 2006 - January 2011
Skills
Business Analysis, Process Improvement, Visio, SDLC, Requirements Analysis, Requirements Gathering, Project Management, Cross-functional Team..., Business Process..., SharePoint, Leadership, Transportation..., Logistics Management, Access, Systems Analysis, Transportation, Business Process Mapping, Software Documentation, Project Planning, Strategy, Program Management, Management, Analysis
Education
Dowling College 2008 — 2010
MBA, Management & Leadership
Southwest Tennessee Community College 2000 — 2002
Certified Customs Broker
University of Memphis 1994 — 2000
BBA, International Business
FedEx Office September 2013 - Present
FedEx Office December 2011 - August 2013
FedEx TechConnect May 2010 - December 2011
Rosen Centre Hotel June 2008 - December 2009
Rosen Hotels, Shingle Creek September 2007 - June 2008
Latham, Shuker, Eden and Beaudine July 1999 - July 2007
United Parcel Service August 1996 - January 2001
Hughes Supply, Inc April 1998 - July 1999
Pitney Bowes Management Services 1998 - 1999
Reed Smith LLP 1989 - 1996
Education
Penn State University 1985 — 1985
Community College of Philadelphia
Regenersis, Inc. December 2014 - Present
Regenersis April 2014 - December 2014
FedEx TechConnect June 2013 - April 2014
Jabil April 2012 - April 2013
Uptech Computer, Inc February 2005 - March 2011
Skills
Laptops, Mobile Communications, Computer Hardware, Computer Repair, Troubleshooting, Printers, Hardware, Windows 7, Software Installation, Active Directory, XP, Network Administration, Wireless Networking, Apple Certified, Apple Safari, Macintosh hardware, AutoCAD, Information Technology, iOS, iPhone Support, Microsoft Office, Electronics, Technical Support, Customer Service, Hardware Diagnostics, Hardware Installation, Test Equipment, Manufacturing, Automation, PLC, Debugging, Testing, C++, Programming, Root Cause Analysis, Networking, Software Documentation, C, Operating Systems, C#, Windows XP
Education
The University of Memphis 2006 — 2010
Bachelor of Science in Computer Engineering Technology, Web Programming, Electronics, Networking, Operating Systems
Southwest Tennessee Community College 2004 — 2006
Associate's, Computer Engineering Technology
FedEx TechConnect June 2005 - Present
FedEx TechConnect April 2011 - February 2014
MasterBrand Cabinets 2002 - 2005
Skills
Packaging, Supply Chain, Cross-functional Team..., Continuous Improvement, Logistics, Process Improvement, Testing, Shipping, Damage Reduction, Dimensional Weight..., Packaging Optimization, Distribution Packaging
Education
Rochester Institute of Technology 1992 — 1997
BS, Packaging
fedex techconnect October 1999 - January 2014
BeautiControl June 1996 - September 1999
The Roomstore April 1993 - May 1996
Skills
Team Building, Call Centers, Training, Microsoft Word, Customer Service, Microsoft Office, Negotiation, Microsoft Excel, New Business Development, Coaching, PowerPoint, Strategic Planning, Time Management, Sales, Data Entry, Team Leadership, Leadership, Employee Relations
Education
Texas State University 1985 — 1988
High School, Social Work, b
FedEx Services April 2015 - Present
FedEx Services July 2013 - March 2015
FedEx TechConnect November 2011 - July 2013
Skills
Business Intelligence, Process Improvement, Business Analysis, Visio, Requirements Analysis, SQL, SharePoint, Project Management, Analysis, Business Process..., Requirements Gathering, Business Requirements, Systems Analysis, Software Documentation, Access, Strategic Planning, SDLC, Team Building, Leadership, Program Management
Education
Union University 1998 — 2000
Master of Business Administration (MBA)
Union University 1994 — 1998
Bachelor of Business Administration (B.B.A.), Management
MyCollegeSTREAM May 2015 - Present
FedEx TechConnect August 2010 - Present
PCL Construction May 2009 - January 2010
Delta Air Lines May 2007 - July 2008
Skills
Windows, Microsoft Office, Java, Mastercam, Lingo, Arena, iRise, Oracle SQL, Visual Basic, Typing, Fax, Copying, Multitasker, Quality Center, OSHA, Site Inspections, Presenter, Ergonomics, Industrial Safety, Arena Simulation..., MS Project, Construction Safety, Customer Service, Leadership, Public Speaking, PowerPoint, Microsoft Excel, Training, Team Leadership, Microsoft Word, Process Improvement, Research
Education
The University of Memphis 2011 — 2015
Master of Science (MS), Management Information Systems, General
Auburn University 2005 — 2010
Bachelor's degree, Industrial and Systems Engineering
FedEx TechConnect September 2011 - Present
FedEx TechConnect May 2008 - September 2011
FedEx Freight March 2006 - May 2008
FedEx Freight June 2005 - March 2006
Skills
Customer Service, Transportation, Team Building, LTL, Training, Employee Training
Education
College of the Ozarks 2001 — 2005
BA, Business Administration
Willard High School 1997 — 2001
FedEx TechConnect June 1983 - Present
FedEx Services 1983 - 2014
Skills
Process Improvement, Workforce Management, Customer Service, Operations Management, Customer Experience, Call Center, Team Building, Business Process..., Call Centers, Vendor Management, Program Management, Business Analysis, Change Management, Training, Customer Satisfaction, Strategic Planning, Cross-functional Team..., Performance Management, Project Management, Management, Data Analysis, Leadership Development, Leadership
Education
Dowling College 2008 — 2010
MBA, Leadership & Management
San Jose State University 1978 — 1982
B.S., Health Science
FedEx TechConnect 1998 - Present
Skills
Process Improvement, Customer Relations, Operations Management
Education
Bucks County Community College 2013 — 2013
Continuing Education Certificate Program, Social Media
University of Delaware 1983 — 1986
Bachelor's degree, Political Science and Government
Bucks County Community College
Continuing Education Certificate Program, Human Resources Management/Personnel Administration, General
Bucks County Community College
Continuing Education Certificate, Feng Shui
Philadelphia University
Continuing Education Certificate, Interior Design
FedEx TechConnect March 2012 - Present
FedEx Services March 2008 - March 2012
FedEx Services December 2005 - March 2008
FedEx Services October 2004 - December 2005
FedEx Services June 2000 - October 2004
Skills
Program Management, Cross-functional Team..., Crisis Management, Disaster Preparedness, Team Building, Business Continuity, Project Planning, Disaster Recovery, Emergency Management, Business Intelligence, Business Analytics, Strategic Planning, NIMS, Security, Change Management, Project Management, Analytics, Process Improvement, Leadership, Risk Assessment, IT Strategy, Enterprise Software, IT Management, Vendor Management, Business Analysis, Enterprise Architecture, Risk Management, SDLC, Software Documentation, Information Security..., Information Security, Strategy, Requirements Analysis
Education
Christian Brothers University 1984 — 1991
BS
Fedex Tech Connect January 2012 - Present
Fedex TechConnect November 2011 - Present
Yellow Roadway Corporation (YRC) May 2005 - September 2009
Roadway Express January 2005 - January 2009
Yellow Roadway Technology January 2004 - January 2005
Affiliated Computer Services/Roadway Express January 1998 - January 2005
Summit Information Systems January 1991 - January 1998
Skills
Transportation, Freight, Logistics, Sales, Data Center, Customer Service, Management, Shipping, LTL, Human Resources
Education
Graduate of Buchtel High School
The University of Akron
buchtel high school
graduated, general subjects
FedEx Services June 2015 - Present
FedEx Services September 2010 - May 2015
FedEx Services June 2009 - September 2010
FedEx TechConnect June 2006 - May 2009
Skills
Logistics, Team Management, Process Improvement, Employee Relations, Talent Management, Change Management, Consulting, Performance Management, Shipping, LTL, Employer Branding, Recruiting, Leadership, Team Building, Talent Acquisition, New Business Development, Cross-functional Team..., Supply Chain Management, Human Resources, Transportation, Sourcing, Leadership Development, Vendor Management, Organizational..., Account Management, Onboarding, Operations Management, Training, Management, Applicant Tracking...
Education
Christian Brothers University
Northwest Mississippi Community College
FedEx TechConnect 1984 - Present
Skills
Transportation, Process Improvement, Logistics, Transportation..., Cross-functional Team..., Supply Chain Management, Team Building, Pricing, Team Leadership, Freight, Business Analysis, Vendor Management, International Logistics, Customer Service, Management, Project Management, Sales Operations, Strategic Planning, Negotiation, Warehousing, SQL, Forecasting, Visio, Account Management, Six Sigma, Contract Negotiation, Supply Chain..., Budgets, Shipping, Competitive Analysis, SDLC, 3PL, Project Planning, Change Management, Integration, Weblogic, Microsoft Office, Data Analysis, Microsoft Excel, Software Development, Business Strategy, Master Data Management
Education
The University of Memphis
Exec MBA
FedEx TechConnect
Skills
Account Management, Team Building, Salesforce.com, Sales Process, Cold Calling, Management, B2B, Sales, Strategic Planning, Customer Service, Direct Sales, Sales Management, Leadership, Solution Selling, CRM, Logistics, Sales Operations, Customer Retention, Selling, Customer Satisfaction, Key Account Management
Education
Bethel University 2007 — 2010
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General, Magna Cum Laude
FedEx TechConnect February 2011 - Present
Memphis TN January 1998 - January 2011
Skills
Business Analysis, Change Management, Logistics, Process Improvement
Education
Dowling College
Master of Business Administration (MBA), General Studies
SPCE Mumbai
Bachelor of Science (BS), Electrical and Electronics Engineering
FedEx TechConnect 2011 - Present
FedEx Freight 2005 - 2011
MAF Collections 1999 - 2005
Skills
Accounts Receivable, Account Reconciliation, Accounts Payable, General Ledger, Staff Management, Performance Appraisal, Customer Service, Invoicing, Image Processing, Remittance Processing, Collections, Customer Requirements, Check 21, Shipping
Education
University of South Florida
Bachelor of Arts (B.A.)
FedEx Techconnect November 2014 - Present
FedEx January 2006 - November 2014
FedEx May 1997 - January 2006
FedEx January 1993 - May 1997
FedEx July 1986 - January 1993
Skills
Training, Customer Service, Leadership, Shipping, Call Centers, Customer Satisfaction, Air Freight, Benefits Administration, Employee Relations, Employee Engagement, Human Resources, New Hire Orientations, Telephone Skills, Coaching, Teamwork, Customer Experience, Employee Training, Hiring, Interviews, Performance Management
Education
Grand Canyon University 2014 — 2017
Doctor of Philosophy (Ph.D.), Industrial and Organizational Psychology
Strayer College 2011 — 2014
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
Strayer College 2008 — 2010
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
FedEx Services September 2014 - Present
Exclusive Housing LLC January 2005 - Present
Fedex Techconnect December 2011 - September 2014
Skills
Microsoft Excel, Business Analysis, Logistics Management, Analytics, Project Management, Forecasting, Access, Market Research, Project Planning, Management, Operations Management, Process Improvement, Logistics, Supply Chain, Financial Analysis, Analysis, Supply Chain Management, Pricing, Financial Modeling, Data Analysis, Cross-functional Team..., Transportation, Competitive Analysis, SAP, Team Leadership, Business Strategy, Business Process...
Education
Dowling College 2010 — 2011
Master of Business Administration (M.B.A.), Business Administration and Management, General
Christian Brothers University 1999 — 2002
Bachelor's degree, Marketing
FedEx TechConnect 2003 - Present
Skills
Transportation, Supply Chain, Supply Chain Management, Operations Management, Logistics Management, Logistics, Analysis
Education
Alcorn State University
Bachelor's degree, Business/Commerce, General
Alcorn State University
Bachelor of Science (BS), Business/Commerce, General
FedEx TechConnect October 1994 - Present
Skills
Project Management, Call Center Management, Transportation &..., International Shipping...
Education
Dowling College 2005 — 2010
Master's degree, Business Administration and Management, General, 3.23
FedEx TechConnect July 2010 - Present
Education
The University of Memphis 2001 — 2005
Bachelor of Science (B.S.), Industrial Engineering
FedEx TechConnect RetiredFedEx TechConnect1997 - 2013
Skills
Microsoft Office, Teaching, Customer Service, Research, Microsoft Excel, Microsoft Word, Editing, Strategic Planning, Program Management, Budgets
Education
The University of Chicago Booth School of Business
Master of Business Administration (MBA), Finance, General