Experience
Etsy  March 2014 - Present
Fidelis Care NY   June 2009 - February 2014

Skills
Health Insurance, Insurance, Managed Care

Education
Full Sail University
Graphic Design

Experience
Fidelis Care NY   September 2013 - Present
H&R Block  January 2013 - Present
Business Services Unlimited   May 2008 - June 2010
E. H. Butler Library   March 2006 - July 2007

Skills
Accounting, Customer Service, Finance, Accounts Receivable, Accounts Payable, Payroll, Invoicing, Spreadsheets, Bookkeeping, Microsoft Excel, Small Business, General Ledger, Financial Statements, Income Tax, Tax, Payroll Taxes, Sales Tax, Tax Returns, Tax Preparation, Human Resources, QuickBooks, Peachtree, Bank Reconciliation, Sales, Marketing Strategy, Account Management, Team Building

Education
State University of New York College at Buffalo   2003 — 2007
Bachelor of Science in Business Administration, Management Concentration, 3.3

Erie Community College   2001 — 2003
A.A.S, Liberal Arts and Science; General Studies

Experience
Access Medicare  September 2014 - Present
Affinity Health Plan  August 2014 - September 2014
WellCare  August 2011 - August 2014
Fidelis Care NY   January 2008 - November 2011
HealthPass  April 2006 - October 2007

Education
Borough of Manhattan Community College
Digital Communication and Media/Multimedia

Coconut Creek High School   1991 — 1994
High School

Experience
Fidelis Care  September 2015 - Present
Elmira College  September 2013 - Present
Self Employed  September 2011 - Present
Fidelis Care NY   April 2012 - September 2015
Mothers and Babies Perinatal Network   July 2009 - April 2012
JCPenney  May 2005 - October 2009
Susquehanna Valley School District   September 2008 - May 2009

Skills
Emergency Management, Program Management, Medicaid, Health Insurance, Disaster Recovery, Strategic Planning, Employee Relations, Social Media, Sales Presentations, Marketing Communications, Research, HIPAA, Press Releases, Crisis Management, Operations Management, Team Leadership, Community Outreach, Community Development, Public Speaking, Marketing, Leadership, Training, Sales, Management, Microsoft Office, Nonprofits, PowerPoint, Event Planning, Customer Service

Education
Elmira College   2010 — 2012
Masters, Emergency and Disaster Preparedness, Health Services Management

Wilkes University   2004 — 2008
Bachelors, Political Science, History, Women's Studies

Experience
YourCare Health Plan   August 2015 - Present
ERA Team VP Real Estate  May 1999 - Present
Fidelis Care NY   September 2003 - August 2014

Skills
Insurance, Managed Care, Customer Service, Healthcare, Medicaid, Marketing, Strategic Planning, Team Building, Process Improvement, Leadership, Access, PowerPoint, Team Leadership, Microsoft Office, Public Relations, Lotus Notes, Microsoft Word, Event Planning, Training

Education
Jamestown Community College
Associate of Arts and Sciences (A.A.S.), Criminal Justice and Corrections

State University of New York College at Fredonia
Bachelor's degree, Sociology

Experience
LocalEdge  November 2014 - Present
LocalEdge  June 2014 - November 2014
Fidelis Care  June 2013 - June 2014
Massage Envy  December 2011 - June 2014
Fidelis Care NY   March 2012 - June 2013
Becca Schack   September 2011 - October 2012
NYC Originals   October 2011 - December 2011
The Syndicate  November 2009 - December 2011
BuffaloBarfly.com   May 2011 - August 2011
Righteous Babe Records  December 2009 - February 2010

Skills
Social Networking, New Media, Event Planning, Social Media Marketing, Event Management, Social Media, Event Marketing, Website Promotion, New Media Marketing, Public Relations, Brand Development, Branding & Identity, Marketing, Blogging, SEO, Facebook, Integrated Marketing, Marketing Strategy, SEM

Education
Saint Bonaventure University   2013 — 2014
Master of Arts (MA), Integrated marketing communications

Erie Community College   2013 — 2013
Associate of Science (A.S.), Information Technology Project Management

State University of New York College at Fredonia   2008 — 2011
Bachelor of Science, Music Business

Lancaster High School   2004 — 2008
High school diploma

Experience
Beacon Roofing Supply  May 2013 - Present
Habasit  August 2008 - April 2013
Scientific Games Corporation  June 2006 - May 2008
The Deal  2004 - 2006
Fidelis Care NY   August 2003 - June 2004
Ryan Beck & Co.   April 2002 - August 2003
Gruntal & Co.   1999 - 2002
Internal Revenue Service  December 1998 - May 1999

Skills
Employee Benefits, 401k, HRIS, Employee Relations, Safety Management, Talent Management, Talent Acquisition, Collective Bargaining, Mergers, Acquisition Analysis, OSHA training, Workers Compensation, Compensation, Policy Analysis, Continuous Improvement, Promotions, Cost Reduction, Sucession Planning, Strategic Analysis, Project Facilitation, EEOC, Fleet Management, Contract Negotiations, Deferred Compensation, Succession Planning, Contract Negotiation, Project Management, Analysis, Safety Management..., Human Resources, Key Performance..., Change Management, Onboarding, Business Partner Support, ADP Payroll, Applicant Tracking..., Benefits Administration, Budgets, Business Valuation, Compensation, Employee Engagement, Employee Handbooks, Employee Wellness, Employment Law, FMLA, Job Descriptions, Labor Relations, Leadership, Management, Mergers

Education
Pace University - Lubin School of Business   2001 — 2005
MBA, Information Systems

Pace University - Lubin School of Business   2001 — 2005
MBA, Finance

State University of New York College at Buffalo   1995 — 1999
BS, Business

Blind Brook High School   1991 — 1995
HS, ALL

Experience
Meritain Health, an independent subsidiary of Aetna   June 2012 - Present
Fidelis Care NY   July 2002 - June 2012
WebMD  January 1998 - March 2002
Perry's Ice Cream  January 1996 - January 1998

Skills
Perl, Sybase, Microsoft SQL Server, EDI, Unix Shell Scripting, Database Administration, SQL, Visual Basic, Visual Studio, Shell Scripting, Data Warehousing, XML, SDLC, BizTalk, VBScript, IIS, Unix, Requirements Gathering, C#, Business Intelligence, Business Analysis, Software Development, jQuery, Crystal Reports, Databases, SharePoint, CSS, Database Design, ETL, ASP.NET, MySQL, Requirements Analysis, Relational Databases, WCF, Visio, VB.NET, Integration, SQL Server, BizTalk Admin

Education
State University of New York at Buffalo   1985 — 1989
Bachelor Of Science, Computer Science

Erie Community College

Experience
LCPS  March 2014 - Present
Lans Family Dentistry   August 2012 - March 2014
Fidelis Care NY   December 2008 - August 2012
The Salvation Army  February 2006 - December 2008
BabyTeeth Children's Dentistry   April 2005 - December 2005

Education
SUNY Potsdam   1988 — 1992
Bachelor's degree, Sociology

Experience
Target  September 2014 - Present
MAXIMUS  March 2013 - September 2014
Fidelis Care NY   2012 - March 2013
Arc of Rensselaer County  July 2010 - March 2012
Enterprise Rent-A-Car  June 2005 - September 2010
Raymour & Flanigan  June 2004 - September 2005
The Center for Organizational Energy   July 2003 - May 2004

Skills
Leadership, Customer Service, Management, Public Relations, PowerPoint, Program Management, Microsoft Excel, Sales, Recruiting, Sales Process, B2B, Account Management, Medicare, Medicaid, Medicaid Managed Care, Employee Training, Coaching

Education
Siena College   2004 — 2006
BS, Marketing Management

Hudson Valley Community College
Medical Sciences

Experience
ClickCare, LLC   January 2015 - Present
Diversified Management Group LLC   August 2014 - Present
MJHS  March 2013 - August 2014
Fidelis Care NY   June 2007 - March 2013
MVP Health Care  January 2005 - June 2007
MVP Health Care  January 2002 - January 2005

Skills
Marketing Strategy, Marketing, Strategic Planning, Market Planning, Public Relations, Marketing Communications, Competitive Analysis, Product Management, Performance Management, Staff Development, Staff Management, Strategic Leadership, Business Development, Sales Operations, Operations Management, Business Process..., Department Budgeting, P&L Accountability, Health Insurance, Healthcare Management, Network Development, Healthcare, Management, Medicaid, Program Management, Provider Relations, Training

Education
Binghamton University   1992 — 1994
Bachelor of Science (B.S.), Marketing

Howard University   1987 — 1988

Experience
Prestium Pharma  February 2014 - Present
Fidelis Care NY   February 2011 - February 2014
U.S. Department of State   January 2010 - May 2010

Skills
Time Management, Marketing Communications, Sales Effectiveness, Report Writing, Flexibility, Adaptability, Business Efficiency, Customer Oriented, Sales Motivation, Dedication to..., Public Relations, Marketing, Selling, Blogging, Sales Operations, Marketing Strategy, Microsoft Office, Customer Service, Sales, Strategic Planning, Account Management, Leadership, Sales Management, Management, Team Building

Education
Florida State University   2006 — 2010
Bachelor of Science (BS), International Relations and Affairs

Experience
Fidelis Care  February 2014 - Present
Fidelis Care NY   July 2000 - Present

Skills
Medicaid, Managed Care, HIPAA, Health Insurance, Healthcare, Medicare, HMO, Healthcare Management, Quality Assurance, Customer Service

Education
City University of New York

Experience
IBM  June 2013 - Present
Fidelis Care NY   November 2012 - June 2013
Independent Health  August 2010 - October 2012
Independent Health  May 2009 - August 2010
EDS, an HP Company  2002 - May 2009
Electronic Data Systems  September 1985 - May 2009
infoTech Niagara  2003 - 2006
EDS, Electronic Data Systems  1993 - 2003
EDS  1985 - 1993
City of Dunkirk, NY   January 1981 - June 1985

Skills
Business Process..., Operating Models, Capability Assessment, IT Strategy, Outsourcing Advisory, Roadmap, Zachman, Enterprise Architecture, Business Architecture, IT Management, Healthcare Information..., Lean Operations, Hammer Process Mastery, Business Transformation, Agile Methodologies, Application..., Leading Organizational..., Project Management, Program Management, PMP, Six Sigma, Applications..., SIPOC, IT Service Management, Business Process, Business Process..., Consulting, PMO, Project Portfolio..., IT Transformation, Process Improvement, Outsourcing, Integration, Management, Requirements Analysis, Quality Assurance, Leadership, Vendor Management, SDLC, Building Organizational..., Business Analysis, Strategy, Governance, Business Process Design, Agile Project Management, Process Enterprise..., Performance Benchmarking, Enterprise Process Model, Transformational, Business Process...

Education
Leadership Buffalo   1995 — 1996
LBGII

State University of New York College at Fredonia   1980 — 1985
B.A., Philosophy

Dunkirk High School   1975 — 1979

Experience
Boys and Girls Clubs of America  2012 - Present
Fidelis Care NY   October 2008 - September 2010
Radiant Star Inc   April 2006 - April 2008
MortgageIT, Inc. a subsidiary of Deutsche Bank   January 2005 - April 2006
MortgageIT  January 2001 - January 2005

Skills
Residential Mortgages, Mortgage Lending, Mortgage Banking, Loan Origination, Refinance, Banking, FHA, Loans, Credit, Budgets, Outlook, Customer Service, Management, Process Improvement, Business Analysis, Team Building, Analysis, Public Speaking, Access, Microsoft Word, Medicaid, Sales Management, Community Outreach, Accounting, Public Relations, New Business Development, Research

Education
Queensborough Community College

Experience
Fidelis Care NY   April 2006 - Present
HealthNow New York Inc.  2000 - 2006

Skills
Insurance, Health Insurance, Business Analysis, Claim, Process Improvement, Requirements Gathering, Vendor Management, Medicare, Managed Care, Medicaid, Hospitals, Network Development, Health Policy, Healthcare, Healthcare Industry, HIPAA, Healthcare Consulting, Healthcare Information..., Strategic Planning, Provider Relations, Leadership, Contract Management, Contract Negotiation

Education
State University of New York College at Cortland

Experience
ArroHealth  September 2012 - Present
Fidelis Care NY   January 2010 - September 2012
Independent Health  May 2007 - January 2010

Skills
Medicaid, Health Insurance, Healthcare, Insurance, HIPAA, CPT, HCPCS, ICD-9, Healthcare Management, Medicare, Healthcare Information..., Hospitals, Managed Care, Medical Billing, Healthcare Industry, Physicians

Education
Bryant and Stratton College   2007 — 2008
CPC & CPC-H, Professional Medical Coding

SUNY at Buffalo   1973 — 1976
Bachelor of Arts (B.A.), Psychology

Experience
Reprise Media  August 2015 - Present
The Economist  November 2014 - August 2015
PSCH  April 2013 - November 2014
Institute for Integrative Nutrition  August 2011 - January 2012
Citi  November 2010 - August 2011
Fidelis Care NY   June 2010 - August 2010
HR Dynamics  January 2009 - October 2009

Skills
Team Leadership, Teamwork, Graduate Recruitment, Travel Planning, Event Planning, HRIS Database Management, Microsoft Office, Employee Interaction, Customer Service, Onboarding, HRIS, Employee Benefits, PowerPoint, Microsoft Excel, Human Resources, Microsoft Word, Outlook, Leadership, Employee Relations, Recruiting, Social Media

Education
Baruch College, City University of New York (CUNY)   2007 — 2011
Bachelor of Business Administration, Human Resources Management, 3.5

Experience
Independent Health  July 2012 - Present
Fidelis Care NY   January 2011 - January 2012
HealthNow New York Inc.  August 2007 - October 2010
HealthNow New York Inc.  2002 - 2007
HealthNow New York Inc.  1998 - 2002

Skills
Team Leadership, Strategic Planning, Operations Management, Budgeting, Process Improvement, Problem Solving, Cross-functional Team..., Change Management, Team Management, Business Process, Project Management, SDLC, PMP, Budgets, Healthcare, Leadership, Team Building, Management, Requirements Analysis, Vendor Management, Business Process..., Business Intelligence, Business Analysis, Visio, Software Documentation, Program Management, Business Requirements, PMO

Education
Bryant & Stratton College   1978 — 1979

Bryant & Stratton College

Experience
Fidelis Care NY   December 2011 - Present
Vanner Insurance Agency  February 2011 - February 2011
USi  March 2009 - December 2009
USI INSURANCE SERVICES/LIBERTY MUTUAL GROUP   March 2009 - December 2009
Liberty Mutual Insurance Company  August 2005 - March 2009
NOVA Healthcare  September 1999 - August 2005
Independent Health  September 1999 - August 2005
NOVA HEALTHCARE ADMINISTRATORS/INDEPENDENT HEALTH   September 1999 - August 2005
NOVA Healthcare Administrators   August 1999 - August 2000

Skills
Employee Benefits, Insurance, Employee Relations, Workers Compensation, Property & Casualty..., Health Insurance

Education
State University of New York College at Buffalo   1997 — 2000
MS, Public Relations Management

State University of New York College at Fredonia   1991 — 1995
BA, English, Public Relations

Clarence Central

Experience
Beacon Health Options  June 2013 - Present
Amerigroup Corporation  June 2010 - June 2013
Aetna  November 2008 - February 2010
Magellan Health Services  January 2005 - October 2008
NYC Department Of Health Mental Hygiene-Project Liberty   April 2002 - December 2004
Harris Rothenberg International  April 2000 - March 2002
MHN formerly Health Net   August 1998 - March 2000
Corporate Health Systems  September 1997 - March 1998
Fidelis Care NY   July 1996 - January 1997
MetroPlus Health Plan  July 1994 - July 1996

Skills
Rate Negotiation, Provider Relations, Network Development, Hospitals, Managed Care, Medicaid, Contract Negotiation, Contract Management, PPO, Healthcare Management, Healthcare Industry, Strategic Planning, HMO, Healthcare, Credentialing, Physicians, Leadership, Medicare, Negotiation, HIPAA, Health Policy, Management, Medical Billing, Team Building, Healthcare Information..., Medicaid Managed Care, Account Management, Strategy, Insurance, Nonprofits, Physician Relations, Revenue Cycle, Health Insurance, Healthcare Consulting, Medicare Part D, Claim, Medicare/Medicaid..., Analysis, Medical Compliance

Education
Long Island University   1996 — 1999
Degree: MPA, Masters, Public Administration

York College CUNY   1989 — 1994
Degree: BS, Business Administration

Saint Francois D'Assise

Experience
Metroplus Health Plan  October 2014 - Present
Metroplus health Plan  February 2014 - October 2014
Visiting Nurse Service of New York  February 2013 - December 2013
Tunstall AMAC Inc   May 2012 - January 2013
United States Postal Service  December 2010 - May 2012
Fidelis Care NY   November 2009 - August 2010
Bridges 2 Health   July 2009 - August 2010

Skills
Customer Service, Managed Care, Microsoft Excel, PowerPoint, Project Management, Microsoft Word, Call Centers, Microsoft Office, Outlook, Software Documentation, Program Management, Lotus Notes, Analysis, Case Managment, Medicaid Managed Care, Budgets, Medicaid documentation, Case Management

Education
The New School   2006 — 2009
Master's degree, International affairs

St. John's University   2001 — 2005
Bachelor of Arts, Government and Politics

Experience
Independent Health  November 2012 - Present
Fidelis Care NY   2009 - 2012
Citi  2007 - 2009
SUNY Fredonia  2005 - 2007

Skills
Access, Healthcare, Microsoft Excel, Financial Analysis, Financial Reporting, Banking, General Ledger, Account Reconciliation, Analysis, Auditing, Management

Education
SUNY Fredonia   2003 — 2007
Bachelor of Science (B.S.), Business Administration, Finance & Management

Experience
Computer Task Group  April 2014 - Present
HealthNow New York Inc.  October 2013 - March 2014
Computer Task Group  January 2011 - October 2013
Fidelis Care NY   June 2009 - December 2010
American Axle and Manufacturing  June 2007 - June 2009
American Axle and Manufacturing  March 1998 - June 2007
KeyBank  1996 - 1998
M&T Bank  1996 - 1996
M&T Bank  January 1994 - January 1995
Personnel Resources / M&T Bank   1995 - 1995

Skills
Agile Project Management, Lean Manufacturing, Banking, Healthcare, Waterfall, Oracle E-Business Suite, PeopleSoft, Scrum, IT Strategy, Change Management, Business Process..., Outsourcing, Program Management, Vendor Management, Process Improvement, Business Analysis, Business Continuity, Disaster Recovery, ERP, Team Building, Management, Requirements Analysis, Leadership, Project Management, SDLC, Requirements Gathering, Supply Chain, PMP, PMO, Business Process, Business Process..., Budgets, Information Technology, Integration, Visio, Agile Methodologies, Software Documentation, IT Management, Project Portfolio..., Software Project..., ITIL, Business Requirements, IT Operations, CRM, Analysis, User Acceptance Testing, Consulting, Business Process Design, Solution Architecture, Governance

Education
Medaille College   2000 — 2001
MBA, Business Administration

Houghton College   1994 — 1996
BS, Organizational Management

Erie Community College   1981 — 1983
AAS, Data Processing

D'Youville College
Ed.D, Current - Educational Leadership

Experience
Fidelis Care  August 2014 - Present
Fidelis Care NY   May 2012 - August 2014
HealthNow New York Inc.  December 2009 - May 2012
Kaleida Health  May 2008 - December 2009

Education
Niagara County Community College   2006 — 2008
Associate's degree, Registered Nursing/Registered Nurse

State University of New York College at Buffalo
Bachelor of Science (BS), Sociology

Experience
Blue Cross and Blue Shield of WNY   December 2014 - Present
McKesson  June 2013 - December 2014
Exigence of TeamHealth   December 2011 - June 2013
Western New York Immediate Care   April 2012 - April 2013
Fidelis Care NY   June 2003 - December 2011
M&T Bank  December 2002 - June 2003

Skills
Healthcare, Healthcare Management, HIPAA, Health Insurance, Hospitals, Customer Service, Credentialing, Microsoft Excel, Microsoft Word, Medicaid, Insurance, Medicare, Healthcare Industry, HMO, Lotus Notes, Data Entry, PowerPoint, Microsoft Office, Physicians, EMR, Outlook, Inpatient, Clinical Research, Provider Relations, Physician Relations, Healthcare Consulting, Medical Terminology, Health Policy, Patient Safety, Medical Records, Medicare/Medicaid..., Time Management, Claim, JCAHO, PPO, Medical Compliance, Analysis, Health Information..., Practice Management, Applicant Tracking..., ICD-10, Resume Writing

Education
Bryant and Stratton College   2001 — 2003
Associates, Occupational StudiesAdministrative Assistance

Sweet Home High School   1997 — 2001

Experience
Anthem, Inc.   February 2015 - Present
Maryann Foster Psychotherapy   May 2014 - Present
St. Mark's Institute for Mental Health   September 1989 - Present
Palladia, Inc.   July 2014 - February 2015
Fidelis Care Ny   December 2012 - May 2014
ICD  July 2000 - December 2012
Palladia, Inc.   July 1994 - July 2000

Skills
Group Therapy, Behavioral Health, Psychotherapy, Mental Health, Psychology, Treatment, Crisis Intervention, Social Services, Mental Health Counseling, Interventions, Addiction Recovery, CBT, Case Management, Motivational..., Healthcare, Community Outreach

Education
New York University   1988 — 1990
Master's Degree, Clinical Social Work, honors

Hofstra University   1981 — 1984
Master's Degree, Creative Arts Therapy, Honors with Distinction

Experience
Fidelis Care NY   October 2005 - Present

Skills
Sybase, EDI, Requirements Gathering, SDLC, Crystal Reports, Microsoft SQL Server, Data Warehousing, SQL, VB.NET, Database Design, Visual Basic, Databases, Requirements Analysis, XML, HIPAA, Systems Analysis, Visio, Cognos, Unix, Software Development, Enterprise Architecture, Web Services, SharePoint

Education
Erie Community College   2006 — 2013
Associate's Degree, Computer Science, A

Experience
Fidelis Care NY   June 2009 - Present
WellCare  2008 - 2009
Continental Home Loans  February 2008 - September 2008
Wilmington Finance  September 2007 - February 2008
Countrywide Home loans  March 2006 - February 2007
Argent wholesale   June 2003 - March 2006

Skills
Lead Generation, Sales Presentations, Coaching, Market Planning, Event Planning, Customer Retention, Marketing, Sales, Management, Relationship Building, Customer Service, Health Insurance, Social Networking, Sales Management, Insurance, Managed Care, Leadership, Team Building, Strategic Planning, Employee Benefits, New Business Development

Education
State University of New York College at Buffalo
Political Science

Experience
Fidelis Care NY   December 2002 - Present
Episcopal Church Home and Affiliates   November 1999 - December 2002

Skills
Provider Relations, Medicaid, HMO, Managed Care, Credentialing, Health Insurance, Utilization Management, Health Policy, HIPAA, PPO, Medicaid Managed Care, Disease Management, Healthcare, Customer Service, Medicare, Healthcare Information..., Insurance, Process Improvement, Hospitals

Education
Erie Community College   2000 — 2003

Experience
Axiom Systems  March 2013 - Present
HealthNow New York Inc.  June 2012 - March 2013
HealthNow New York Inc.  February 2011 - June 2012
HealthNow New York Inc.  September 2009 - February 2011
Fidelis Care NY   July 2007 - September 2009
Univera Healthcare  May 2003 - June 2005
Axiom Systems  January 2001 - May 2003
Univera Healthcare  March 1996 - January 2001

Skills
Requirements Gathering, SDLC, Business Analysis, Process Improvement, SQL, Project Management, Analysis, Program Management, Systems Analysis, Business Intelligence, HIPAA, Healthcare Information..., Requirements Analysis, SharePoint, Software Development, Software Documentation, Visio

Education
State University of New York College at Buffalo   1988 — 1992
Bachelor of Applied Science (B.A.Sc.)

Experience
Fidelis Care  June 2015 - Present
Hearst Magazines  October 2014 - February 2015
Optimedia US  September 2013 - October 2014
Fidelis Care NY   July 2012 - September 2013
Modern Marketing Concepts  December 2011 - April 2012
Riverwalk Athletic Club   September 2011 - February 2012
Donald Dean & Sons, Inc   January 2011 - May 2011
The NPD Group  June 2010 - August 2010

Skills
Facebook, Market Research, Microsoft Office, PowerPoint, Social Networking, Marketing, Customer Service, Microsoft Excel, Management, Strategy, Social Media, Marketing Strategy, Social Media Marketing, Health Insurance, SPSS, Analysis, Data Entry, Data Analysis, Research, Outlook, Media Planning, Media Buying, Advertising, Print Ads, Access, Microsoft Word, Direct Marketing, Traditional Media

Education
Binghamton University   2010 — 2012
MBA, Marketing

Binghamton University   2007 — 2010
BA, Economics & Italian

Saint John's University   2006 — 2007

H. Frank Carey

Experience
Amida Care  August 2014 - Present
Fidelis Care NY   September 2009 - August 2014
Quality Health   September 2008 - May 2009
Matria Healthcare  July 2007 - April 2008
Citi  November 2004 - June 2007
Saks Fifth Avenue  August 2000 - October 2004
Barnes & Noble  January 2000 - August 2000

Skills
Requirements Gathering, Requirements Analysis, System Integration, Case Management, Disease Management, Wellness, Health Portals, Clinical Care Advance, Facets, Use Case Analysis, Workflow Modeling, Business Analysis, Integration, Healthcare Information..., Software Development, Process Improvement, Business Intelligence, Software Documentation, SQL

Education
Columbia University   2001 — 2002
Certificate, Programming and Software Development

Hofstra University   1993 — 1997
BBA, International Business

Experience
Fidelis Care NY   October 2011 - Present
Rodriguez Auto Parts, Inc.   September 2009 - November 2011
PS 149   June 2009 - January 2010
Crum & Forster Insurance  2006 - 2008
AIG- National Union   August 2000 - July 2006
Reliance National  1999 - 2000

Education
Fordham University   1995 — 1999
Bachelors, Business Admin.- Business Economics

Aviation High School   1991 — 1995
HS Diploma

Experience
Amida Care  December 2013 - Present
ValueOptions  January 2010 - December 2013
United Behavioral Health  2005 - 2007
Fidelis Care NY   2002 - 2004
Humana Health Plans, Inc.   1998 - 2002
Principal Health Care  1997 - 1998
Merit Behavioral Care  1995 - 1996
Lutheran Children and Family Services  1993 - 1994
Episcopal Community Services  1985 - 1993

Skills
Problem Solving, Quality Improvement, Data Analysis, Program Evaluation, Managed Care, External Accreditation, Strategic Planning, Program Development, Organizational..., Medicaid, Leadership, Vendor Oversight, Cross-functional Team..., Regulatory Compliance, HIPAA, Staff Development and..., Healthcare Management, Quality Assurance, Proposal Writing, Behavioral Health, Policy, NCQA, Process Improvement, Accreditation, Clinical Research, Training, Healthcare Industry, Disease Management, Provider Relations, Medicaid Managed Care, Medicare, Utilization Management, Healthcare Consulting, Mental Health

Education
Temple University - Fox School of Business and Management   1987 — 1991
MBA, Marketing

University of Pennsylvania   1983 — 1985
Masters, Social Work

Binghamton University   1979 — 1983
BA, English

Experience
CABETech Consulting Inc.   March 2013 - Present
FIdelis Care New York  August 2006 - February 2013
Fidelis Care NY   August 2006 - February 2013
HealthNow New York Inc.  1998 - 2006

Skills
VB.NET, XAML, Microsoft SQL Server, Visual Basic, SQL, ASP.NET, Sybase, Metastorm, Visio, Relational Databases, Database Design, Software Development, Visual Studio, WCF, LINQ, ASP.NET AJAX

Education
State University of New York College at Buffalo   1991 — 1993
BS, Computer Information Systems

Experience
UnitedHealth Group  January 2013 - Present
UnitedHealthcare  January 2013 - November 2013
Centerlight Health System  November 2011 - January 2013
Fidelis Care NY   August 2010 - November 2011
Amerigroup Corporation  January 2008 - August 2010
Royal Health Care, Neighborhood Health Providers   2005 - 2008

Skills
Marketing Strategy, Marketing Communications, Marketing, Strategic Planning, Project Management, Marketing Management, Product Marketing, Product Development, Market Research, Product Management, Competitive Analysis, New Business Development, Business Development, Social Media, Lead Generation, Managed Care, Customer Service, Health Insurance, Healthcare Industry, Healthcare Management, Human Resources, Leadership, Management, Medicaid, Medicare, Performance Management, Program Management, Provider Relations, Recruiting, Sales, Start-ups, Team Building, Training

Education
Morehouse College   1991 — 1995
Bachelor of Arts (B.A.)

Experience
Fidelis Care NY  

Skills
Utilization Management, Case Managment, Social Services, Behavioral Health, Non-profits, Medicare, Fundraising, Managed Care, Leadership, Program Development, Social Media, Event Planning, Mental Health, Community Outreach, Social Networking, Nonprofits, Marketing, Management, Medicaid, Hospitals, Analysis, Healthcare, Case Management, Healthcare Management, Community Organizing, Volunteer Management

Education
Columbia University in the City of New York   1992 — 1994
MSW, Social Work

Hofstra University   1988 — 1992

Experience
Fidelis Care NY   2000 - 2002
NY Foundling  1999 - 2001

Education
Queens College   2001 — 2006

Experience
Anthem  February 2015 - Present
SAE & Associates  September 2014 - Present
Integra Managed Care Plan   February 2014 - July 2014
HealthCare Partners, IPA  August 2013 - February 2014
HealthCare Partners, IPA  September 2012 - August 2013
HealthCare Partners, IPA  September 2012 - July 2013
Fidelis Care New York  April 2007 - March 2011
Fidelis Care NY   2001 - 2007
Mount Sinai Hospital of Queens  1998 - 2000

Skills
Managed Care, Medicaid, Utilization Management, Disease Management, Medicare, Healthcare Management, Provider Relations, Network Development, Healthcare, Hospitals, Case Managment, Health Care Systems, Nursing, Clinical Research, NCQA, Process Improvement, Health Insurance, Medicaid Managed Care, Quality Improvement, Healthcare Information..., Healthcare Industry, Health Policy, HIPAA, Behavioral Health, Healthcare Consulting, Utilization Review, Home Care, Physician Relations, Physicians, HMO, Medical Compliance, Revenue Cycle, HEDIS, EMR, EHR, PPO, Credentialing, Case Management, Pharmacy Benefit..., Public Health

Education
New York University   1996 — 1998
MSW, Social Work

Experience
Fidelis Care NY   May 2008 - Present

Skills
Development/Training, Outstanding Customer..., Research/Evaluation, Management, Customer Service, Instructional Design, Process Improvement, Human Resources, Change Management, Recruiting, Workshop Facilitation, Staff Development, Call Centers, Team Leadership, Employee Benefits, Talent Management, Supervisory Skills, Leadership Development, Marketing, Employee Training, Training, Healthcare, Leadership, Microsoft Excel, Public Speaking, Sales, Customer Satisfaction, Microsoft Word, Employee Relations, Performance Management, Team Building, Organizational..., Event Management, Interviews, Talent Acquisition, Employee Engagement, Personnel Management, Hiring, Conflict Resolution

Education
Medaille College   2005 — 2007
MOL, Organizational Leadership, Business

University at Buffalo
BA, English

University at Buffalo
BA, Photography

Experience
Saint Vincent Catholic Medical Centers  March 2014 - Present
EmblemHealth  September 2013 - March 2014
ValueOptions  August 2012 - December 2012
Fidelis Care NY   May 2010 - August 2012
Fidelis Health Care   June 2008 - May 2010
Fidelis Health Care   August 2006 - June 2008
Magellan Behavioral Health  1999 - 2001

Skills
Medicaid, Behavioral Health, Healthcare Management, Managed Care, Disease Management, Health Insurance, Process Improvement, Medicare, Hospitals, Microsoft Word, PowerPoint, Strategic Planning, Public Speaking, Team Building, Outlook, HIPAA, Project Management, Clinical Research, Research, Change Management, Budgets, Healthcare Information..., Data Analysis, Healthcare Industry, Call Centers, HEDIS, Quality Assurance, Patient Education

Education
Long Island University, Brooklyn Campus   2006 — 2008
Associate of Science (A.S.), Sociology

Berkeley College-New York   1997 — 1999
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General

Experience
Fidelis Care  January 2014 - Present
Fidelis Care NY   2010 - January 2014
The Home Depot Inc  April 2009 - April 2010
The Home Depot  May 2008 - March 2010
Selected Accomplishments (at Home Depot)   November 2007 - April 2008
home depot  2002 - 2008
home depot  2000 - 2008

Skills
Employee Relations, Human Resources, Performance Management, Leadership

Education
New York Institute of Technology   2006 — 2008
Masters, Human resource management and labor relations

New York Institute of Technology
Bachelor, Communication Arts

New York Institute of Technology
Master of Science, Human Resource Management and Labor Relations

Experience
St. Joseph's Hospital; Syracuse, NY   January 2007 - November 2008
Fidelis Care NY   April 2005 - December 2006
Fidelis Care NY   April 2004 - March 2005

Education
Bryant & Stratton College   2009 — 2010
AOS, Medical Administrative Assistant

Experience
Rochester Regional Health System  June 2010 - Present
National PACE Association  1994 - Present
National PACE Association  October 2012 - October 2014
National PACE Association  2010 - October 2012
Newark Wayne Community Hospital of Rochester General Health System   December 2010 - September 2011
ArchCare- The Continuing Care Community of the Archdiocese of New York   August 2006 - May 2010
Fidelis Care NY   May 2005 - July 2006
American PACE Exchange   2002 - July 2005
Senior Services Advisory Group   June 2002 - June 2005
Catholic Health System  June 2000 - July 2002

Skills
Healthcare, Healthcare Management, Managed Care

Education
Rochester Institute of Technology   1995 — 1997
MS, Health Systems Administration

Molloy College   1979 — 1983
BSN, Nursing

Experience
Fidelis Care NY   October 2009 - Present
UCB Pharma  February 2006 - February 2009
Coca-Cola Enterprises  March 1995 - February 2006
Bell Atlantic Nynex Mobile  January 1993 - February 1995

Skills
Budget Management, Retail, Budgeting, Employee Relations, Forecasting

Education
Almeda College and University   1999 — 2003
Bachelor, Business Administration

Bronx Community College   1996 — 1998
Associates, Business Administration

Instituto Tecnológico de Santo Domingo   1989 — 1991
Electrical Engineer, Electrical Power Supply- Residencial/Comercial

Experience
Actavis plc  April 2015 - Present
Actavis plc (now Allergan plc)   July 2013 - April 2015
Anda, Inc.   March 2011 - July 2013
Anda, Inc.   July 2008 - March 2011
Watson Pharmaceuticals  July 2005 - July 2008
Fidelis Care NY   March 2005 - July 2005
CVS Caremark Corporation  August 1999 - March 2005

Skills
Purchasing, Negotiation, Problem Solving, Product Development, Customer Service, Team Oriented, Self Driven, Reliability, Detail Orientation, Vendor Relations, Relationship Development

Education
Nova Southeastern University   2009 — 2011
Master of Business Administration (MBA)

SUNY New Paltz   2000 — 2004
Bachelor of Science in Business Administration, Marketing

Experience
SUNY Downstate Medical Center  April 2014 - Present
R&L IT and Telecom Consultants, LLC.   May 2010 - Present
Acuative  July 2013 - January 2014
Estee Lauder Companies, Inc.   October 2006 - May 2010
Fidelis Care NY   July 2005 - October 2006
Robert Plan  July 1994 - July 2005
Henry Schein Inc.  June 1987 - July 1994
Frequency Electronics, Inc.   November 1984 - June 1987
ABL General Systems, Inc.   June 1982 - November 1984

Skills
Electronic Engineering, Telecommunications, Call Center, Project Management, VoIP, Wireless, Vendor Management, Managed Services, Network Design, Product Management, Data Center, Networking, Cisco Technologies, Business Analysis, Broadband, Outsourcing, Information Technology, Unified Communications, Business Development, Client Needs Analysis, PBX Design,..., Disaster Recovery, Software Installation, Management, Call Centers, Cloud Computing, Technology Needs..., IT Management, Integration, IP, Switches, Security, TCP/IP, ITIL, Troubleshooting, Ethernet, Network Administration, Professional Services, Enterprise Architecture, Pre-sales, Technical Support, Service Delivery, Avaya, Strategy, IT Service Management, WAN, System Deployment, VPN, Network Security, IT Operations

Education
Avaya   1988 — 1989
Certificate of Completion, PBX Installation and Administration, 3.2

ROLM   1987 — 1988
Certificate of Completion, PBX Installation and Administration, 3.2

AT&T   1987 — 1987
Certificate of Completion, Voice and Data Cabling

Suburban Technical School   1982 — 1983
Certificate of Completion, Electrical and Electronics Engineering, 3.5

New York Institute of Technology-Old Westbury   1980 — 1982
Bachelor's degree, Computer Science

Nassau Community College   1978 — 1980
Associate's degree, Computer Science

Experience
Healthfirst  February 2001 - Present
Westchester Brassmen Scholarship Fund, Inc.   November 2013 - Present
MedSprout/Salu   April 2000 - February 2001
GHI  January 1999 - April 2000
Fidelis Care NY   January 1997 - December 1998
Montefiore Medical Center  1990 - 1996

Skills
Medicare, Managed Care, HIPAA, Healthcare, Healthcare Management, Health Insurance, Health Policy, Hospitals, Medical Compliance, Healthcare Industry, Employment Law

Education
Fordham University School of Law   1992 — 1996
JD, Law

Columbia University Mailman School of Public Health   1986 — 1988
MPH, Health Administration

University of Pennsylvania   1981 — 1984
BA, Psychology, Spanish

Experience
Fidelis Care NY   May 2012 - Present
Fidelis Care NY   February 2008 - May 2012
Nippon Life Insurance Company of America  July 2001 - January 2008

Skills
Health Insurance, Healthcare, Managed Care, Training, Performance Management, Onboarding, Process Improvement, Recruiting, Employee Relations

Education
New York University
Master of Arts, Business Education/Training and Development

Pace University-Pleasantville/Briarcliff Campus
Bachelor of Business Administration (B.B.A.), Human Resources Development

Experience
Fidelis Care NY   June 2010 - Present
Foto-Fantasy, Inc   September 2003 - August 2010
Valexima, Corp.   August 2006 - August 2007

Skills
Outlook, Microsoft Excel, Access, Lotus Notes, Data Entry, PeopleSoft

Education
City University of New York-Brooklyn College   2007 — 2010
Bachelor of Science, Accounting

Experience
TAG Solutions  June 2010 - Present
Fidelis Care NY   June 2008 - June 2010
TAG Solutions  July 2004 - June 2008

Skills
Unified Communications, Telecommunications, VoIP

Education
Hudson Valley Community College   2002 — 2004

Experience
Fidelis Care NY   Project LeaderEmpire Blue Cross Blue Shield/ WellPoint1993 - 2002

Skills
Medicaid, Provider Relations, Managed Care, Healthcare Management, Medicare, Health Insurance, Healthcare Consulting, Claim, Claims Resolution, HIPAA, HMO, Health Policy, Healthcare, Healthcare Industry, Hospitals, Healthcare Information..., Insurance, Leadership, Management, Medicaid Managed Care, Medical Billing, Medicare/Medicaid..., PPO, Physician Relations, Physicians, Process Improvement, Provider Network..., Quality Improvement, Network Development, Revenue Cycle

Education
Adelphi University   1989 — 1991
MBA, Hospital and Health Care Management

State University of New York College at Cortland   1986 — 1989
BS, Health Science

Experience
GuildNet  October 2013 - Present
Fidelis Care NY   September 2011 - October 2013
Fidelis Care NY   October 2010 - February 2012

Skills
Medicaid, Healthcare Consulting, Disease Management, Medicare, Healthcare Information..., Healthcare Management, Healthcare, Health Insurance, Operations Management, Utilization Management, Quality Improvement, Clinical Research, Managed Care, Healthcare Industry, Insurance, Home Care, Strategic Planning, HIPAA, Provider Relations, Customer Service, Hospitals, Case Managment, Nursing, Case Management, Process Improvement, Leadership, Long-term Care, Team Building, Health Policy, Management, Program Management, Public Speaking

Education
Mount Saint Mary College   1978 — 1982
BSN, Nursing Administration

The New School
Master of Science (MS), Health/Health Care Administration/Management

Experience
Fidelis Care NY   June 2012 - Present
HHC Kings County Hospital Center/ExecuSearch Group   July 2011 - June 2012
Todhill Pharmacy   June 2003 - June 2005
Duane Reade  January 1998 - January 2001
Duane Reade  January 1997 - January 1998
New York Hospital Medical Center of Queens  January 1995 - January 1997

Skills
Pharmacists, Medication Therapy..., Pharmacy Automation, Clinical Pharmacy, Pharmacy, Patient Counseling, Community Pharmacy, Pharmacy Practice, Managed Care, Health Insurance, Medicaid Managed Care, Medicare/Medicaid..., Medicare, Disease Management, Pharmacy Benefit..., Medicare Part D, Healthcare Management

Education
LIU Brooklyn   1993 — 1997
BS, Pharmacy

Experience
ValueOptions, Inc.®   January 2012 - Present
Fidelis Care NY   March 2010 - January 2012
Emblem Health  September 2006 - February 2010
UCP of New York   October 2000 - December 2003
Metropolitan Hospital Center  1987 - 1994

Skills
Medicaid, Health Insurance, Disease Management, HMO, Healthcare Management, Utilization Management

Education
New York University
MSW

Experience
Fidelis Care NY   June 2009 - Present

Education
State University of New York College at Brockport
Health Science

Experience
Dow Jones  June 2015 - Present
Dow Jones  September 2014 - June 2015
Fidelis Care NY   April 2011 - January 2012

Education
Queens College   2009 — 2011
Bachelor of Arts, English

University of Novi Sad   2005 — 2009
Pursued Bachelor of Arts, English Language and Literature

Experience
Fidelis Care NY   2011 - Present
State of NY Metropolitan Transportation Authority  2001 - 2011
Alston & Bird LLP  1997 - 2001
Kings County District Attorneys Office  1993 - 1997

Education
Hobart College   1985 — 1989
BA, History, Psychology

St. John's University School of Law

Experience
NYC Department of Design and Construction  May 2014 - Present
Fiduciary Insurance Company of America  March 2012 - October 2013
Summit Security Services, Inc.   September 2010 - February 2012
John Jay College  November 2009 - August 2010
Tuckner, Sipser, Weinstock & Sipser, LLP   September 2008 - December 2008
Practising Law Institute  June 2005 - August 2007
Fidelis Care NY   November 2001 - March 2003
American Committee for the Weizmann Institute of Science  August 1999 - April 2000

Skills
Microsoft Office, Cantonese, Notary Public, Legal Research, Customer Service, Policy, Marketing, Data Entry, Interviews, Research, Fundraising, Microsoft Excel, Private Investigations, Legal Writing

Education
John Jay College of Criminal Justice   2009 — 2010
B.A., Public Administration

CUNY Queens College   2008 — 2008
Paralegal Certificate - ABA approved, Legal Assistant/Paralegal, 3.4

Baruch College   1994 — 2000
B.B.A., Industrial Pschyology

martin van buren high school

Experience
MagnaCare  2006 - Present
Fidelis Care NY   2000 - 2006

Skills
Managed Care, Healthcare, Supervisory Skills, Bilingual-Spanish

Education
The George Washington University   1979 — 1983
BA, MA, Language & Literature

Queensborough Community College   1967 — 1969
Associate of Science (A.S.), Nursing

Experience
Fidelis Care NY   February 2011 - Present
U.S. Department of State   January 2010 - May 2010
Florida State University  September 2009 - May 2010

Education
Florida State University   2006 — 2010
Bachelor of Science (B.S.), International Marketing

Experience
Fidelis Care NY   August 2008 - Present

Education
Briarcliffe College   2001 — 2004
Bachelor's degree, Business Administration and Management, General

Experience
Fidelis Care  April 2015 - Present
Fidelis Care NY   July 2011 - Present
Fidelis Care NY   June 2010 - June 2011
Stop & Shop  September 2007 - June 2010

Skills
Pharmacy Benefit..., Pharmacy, Medication Therapy..., Managed Care, Clinical Research, Clinical Pharmacy, Pharmacists

Education
Rutgers, The State University of New Jersey-New Brunswick   2004 — 2010
Doctor of Pharmacy (Pharm.D.), Pharmacy

Experience
Fidelis Care NY   January 2012 - Present
Fidelis Care NY   September 2006 - December 2011
Fidelis Care NY   May 2005 - September 2006

Skills
Microsoft Excel, Microsoft Office, Access, Facets

Education
Erie Community College   2001 — 2004
Associate's degree, General Studies

Experience
1199 National Benefit Fund  October 2014 - Present
Fidelis Care NY   January 2011 - October 2014
United Cerebral Palsy  July 2008 - January 2011
BlueCross BlueShield of SC  January 2003 - June 2008
Texas Medical Foundation  March 2001 - March 2002

Education
Bethel College
Bachelor's degree, Psychology

Experience
Fidelis Care NY   Application specialistAffinity Health Plan2005 - 2008

Skills
Process Improvement, Health Insurance, Access, Call Centers, Insurance, Customer Service, Microsoft Excel, Training, Strategic Planning, Medicaid, Sales, Data Entry, Microsoft Office, PowerPoint, Marketing, HMO, Vendor Management, Network Development, Outlook, Customer Retention, New Business Development, Medicare, HIPAA, Employee Benefits, Managed Care

Education
Kingsborough Community College   1992 — 1995
Associate's degree, Accounting