Fido Solutions
Industry: Cellular company company
DescriptionFido Solutions Inc. is a Canadian cellular telephone service provider owned by Rogers Communications. Customer service: 1 (514) 933-3436 Parent organization: Rogers Communications Headquarters: Montreal, Canada Founded: December 1996 Revenue: 1.02 billion CAD Subsidiary: Cityfone
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Fido Solutions Employees
University Health Network September 2012 - Present
IDEXX Laboratories April 2012 - January 2013
The Scarborough Hospital 2011 - 2011
Fido Solutions 2009 - 2011
Skills
Customer Service, Team Leadership, Sales, Customer Satisfaction, Coaching, Account Management, Microsoft Office, Sales Management, Microsoft Excel, Project Management, Team Building, Strategic Planning, Problem Solving, Laboratory, Teamwork, Healthcare, Clinical Research, SPSS, Data Entry, PowerPoint, Microsoft Word, Time Management, Retail, Call Centers
Education
Centennial College 2011 — 2011
Medical Laboratory Technician, Clinical/Medical Laboratory Technician
Michener Institute 2009 — 2010
Clinical Research Associate, Clinical/Medical Laboratory Science/Research and Allied Professions
University of Guelph 2005 — 2009
Bachelor of Science (BSc), Biological and Physical Sciences
Private Group of Companies August 2010 - Present
Fido Solutions June 2013 - Present
Loblaw Companies Limited September 2011 - May 2013
Access Research January 2011 - November 2012
Skills
Telecommunications, Team Management, Customer Experience, Customer Satisfaction, Customer Retention, Team Leadership, Sales, Call Centers, Direct Sales, Customer Service, Business Analysis, Sales Operations, Product Management, Mobile Devices, Account Management, Management, Business Decision Making, Business Development, Business Planning, Accounting
Education
Davenport University 2010 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Seneca College of Applied Arts and Technology
Advanced Diploma, Business Administration and Management, General
Seneca College of Applied Arts and Technology
Diploma, Computer Technology/Computer Systems Technology
Koodo Mobile April 2014 - Present
Public Mobile January 2012 - September 2014
Fido Solutions February 2010 - May 2012
Tip Top Tailors August 2007 - February 2010
Skills
Telecommunications, Customer Satisfaction, Direct Sales, Wireless, Sales Management, Customer Service, Customer Experience, Call Centers, Store Operations, Store Management, Opening New Stores, Negotiation, New Business Development, Training, Strategic Planning, Retail, Sales, Marketing, Team Leadership, Merchandising, Sales Operations, Customer Retention, Forecasting, Sales Process, Account Management, Team Building, Inventory Management, Profit, Selling, Loss Prevention, Leadership, Visual Merchandising, Retail Sales
Education
Mohawk College 2007 — 2008
Damascus University 2004 — 2008
Bachelor of Commerce (B.Com.), Business Administration and Management, General
NBCN May 2015 - Present
NBCN August 2013 - May 2015
National Bank of Canada July 2011 - August 2013
Bank of Montreal August 2010 - July 2011
Fido Solutions August 2009 - August 2010
Skills
Investments, Banking, Analysis, Financial Analysis, Sales, Finance, Mutual Funds, Customer Service, Credit, Microsoft Excel, Financial Services, Access, Leadership, Management, Teamwork, Options, FX trading, Fully bilingual English, Portfolio Management
Education
Concordia University 2008 — 2012
Bachelor of Commerce (B.Com.), Finance, General
Collège de Maisonneuve 2004 — 2007
Diplôme d'études collégiales, Administration
Rogers Communications May 2011 - August 2014
Rogers Communications February 2010 - May 2011
Rogers Communications August 2008 - February 2010
Fido Solutions October 2006 - August 2008
Addition Elle 2003 - 2004
Please Mum 2000 - 2004
Music World 2001 - 2002
The Pantry 1994 - 2000
Skills
Customer Experience, Customer Service, Call Centers, Telecommunications, Customer Retention, Wireless, Customer Satisfaction, Contact Centers, Direct Sales, VoIP, Account Management, Solution Selling, Vendor Management, Team Leadership, Mobile Devices, Telephony, Managed Services, Sales Process, Avaya
Education
British Columbia Institute of Technology / BCIT 1997 — 1999
Interior Design
Boucher Institute of Naturopathic Medicine 2015 - Present
Boucher Institute of Naturopathic Medicine 2015 - Present
Nature Doctors International January 2014 - Present
Boucher Institute of Naturopathic Medicine September 2013 - Present
MorphoTrust October 2010 - July 2013
Naturopathic Clinic October 2010 - July 2011
Fido Solutions November 2005 - October 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking
Education
Simon Fraser University 2007 — 2013
BA Health Science, Health Science
Universite de Montreal 2009 — 2009
Language, French Exchange
Douglas College 2007 — 2009
Associate of Arts and Sciences (AAS), Biology, General
Simon Fraser University 2007 — 2009
Health and Fitness, Kinesiology and Exercise Science
Douglas College 2001 — 2006
Sports Science Diploma, Sports and Exercise
Fido Solutions May 2013 - Present
Hatley June 2011 - February 2012
Skills
Apparel, Fashion, Trend Analysis, Microsoft Office, Outlook, PowerPoint, Microsoft Excel
Education
College LaSalle 2007 — 2011
Fashion Marketing
China University of Technology 2000 — 2006
5, International Business
The University of British Columbia May 2015 - Present
The University of British Columbia September 2008 - April 2015
BCIT HR Program Advisory Committee January 2014 - May 2014
Fido Solutions September 2012 - August 2013
Education
British Columbia Institute of Technology 2014 — 2015
Bachelor of Business Administration (BBA)
British Columbia Institute of Technology 2012 — 2014
Diploma, Human Resource Management
Envision Events Inc. January 2002 - Present
Fido Solutions September 2012 - November 2014
Fido Solutions 2011 - 2012
Fido Solutions 2008 - 2011
Fido Solutions 2006 - 2008
NCO Group October 2005 - September 2006
NCO Group 2003 - 2005
Skills
Customer Service, Telecommunications, Wireless, Customer Experience, Sales, Time Management, Direct Sales, Leadership, Team Management, Call Center, Team Leadership, Product Management, GSM, Customer Retention, Call Centers, Vendor Management, Sales Operations, Marketing, Mobile Devices, Coaching, Management, Retail, Customer Satisfaction, Customer Relations, Teamwork, Team Building, Troubleshooting, Training, Quality Assurance, Quality Improvement, Quality Control
Education
Harvard Mentor Management Online courses 2013 — 2013
CDI College of Business and Technology 1999 — 2000
Computer Support Technician Program
British Columbia Institute of Technology 1998 — 1999
Part-time Computer Information Systems
North Delta Secondary 1996 — 1998
Baton Rouge Restaurant January 2007 - Present
Fido Solutions January 2006 - January 2008
McDonald's Corporation January 2001 - January 2005
Skills
Microsoft Office, Customer Service, Advertising, Social Media Marketing, Leadership, Management, Time Management, Customer Satisfaction, Marketing, Negotiation, Sales, English, Teamwork, Event Planning, Microsoft Excel, PowerPoint
Education
Concordia University 2006 — 2012
Bachelor's Degree, Business Administration and Marketing
John Molson School of Business 2006 — 2011
BAC, Marketing
Royal Canadian Mint 2015 - Present
Fido Solutions September 2011 - November 2013
Fido Solutions January 2010 - September 2011
Fairweather January 2005 - April 2008
Music for Young Children January 2002 - May 2005
Skills
Some SQL, Some SAP, Teaching, Teamwork, Team Management, Sales Management, Communication, Customer Service, CRM, Management, Leadership, Sales, Team Building, Strategy, Competitive Analysis, Public Speaking, Project Planning
Education
Algonquin College of Applied Arts and Technology 2011 — 2017
Bachelor of Applied Business – e-Business Supply Chain Management, Logistics, Materials, and Supply Chain Management
Kirovohrad State University 1996 — 2000
Bachelor Degree of Music, Music Pedagogy
North East Realties March 2013 - Present
Century 21 January 2005 - February 2013
Prosum January 2010 - June 2012
Fido Solutions 1997 - 2009
Skills
Selling, Buying, Real Estate, Negotiation, Sellers, Customer Service, Coaching, Consulting, Sales, Referrals, First Time Home Buyers, Sales Process, Investment Properties, Customer Satisfaction, Marketing, Training, Residential Homes, Buyer Representation, Customer Experience, Teamwork, Team Leadership, Condos
Education
Collège de l'Immobilier du Québec 2009 — 2010
AEC, Certified Real Estate Broker
Cegep André Laurendeau 2004 — 2005
AEC, Real Estate Agent
Dawson College 1996 — 1998
DEC, Social Sciences
Dale Carnegie Course
Wagar Highschool
Wagar Highschool
Bell Canada May 2010 - Present
Public Mobile November 2009 - May 2010
'The Source' (Bell) Electronics Canada Inc. March 2009 - November 2009
Fido Solutions September 2006 - September 2008
Fido Solutions July 2005 - September 2006
Fido Solutions April 2003 - September 2005
Fido Solutions September 2000 - April 2003
Skills
Leadership, Retail, Sales, Business Strategy, Cross-functional Team..., Negotiation, Telecommunications, Customer Experience, Call Centers, Management, Product Management, Mobile Devices, Sales Operations, Solution Selling, Product Marketing, Team Leadership, Program Management, Sales Management, Wireless, Recruiting, Direct Sales, Customer Satisfaction, Sales Process, Customer Retention, Account Management, Selling, Strategic Partnerships, Sales Manager
Education
Concordia University
Groupe Dynamite December 2014 - Present
D-TOX October 2013 - October 2014
Groupe Dynamite July 2013 - October 2013
Fido Solutions June 2006 - March 2012
Skills
Pattern Design, Sewing, Drawing, Fashion Design, Fashion Illustration, Fashion Shows, Fashion Writing, Illustrator, Photoshop, PAD System, ERP Software, Microsoft Office, Customer Experience, Customer Service, Retail, Merchandising, Customer Satisfaction, Sales, Retail Sales, Visual Merchandising, Technical Design, Fit, Textiles, Fashion, Apparel, Trend, Creative Direction, Styling, Trend Analysis, Marketing
Education
Lasalle College 2011 — 2013
Attestation d'Etudes Collegiale, Fashion/Apparel Design
Dawson College 2005 — 2006
Visual Arts
Fido Solutions October 2011 - Present
Staples Business Depot September 2009 - October 2011
Staples Business Depot December 2008 - October 2011
Staples Business Depot December 2008 - October 2011
Skills
Photoshop, Communication, Troubleshooting, Customer Service, Sales, Illustrator, Adobe Premiere Pro, Softimage, After Effects, Mac OS X, Windows, Android, VFX, 3D, Visual Effects, Teamwork, Team Leadership, Microsoft Office, Microsoft Excel
Education
Concordia University 2014 — 2017
Bachelor's Degree, Marketing, Supply Chain and Operations Management
Collège Inter-Dec, Montréal 2010 — 2011
A.E.C., 3D Animation for Film and TV
Dawson College 2007 — 2009
D.E.C., Cinema and Communication
École Secondaire Saint-Laurent 2002 — 2007
D.E.S., High School
TELUS Business Solutions November 2013 - Present
TELUS Business Solutions January 2011 - November 2013
Canpages January 2010 - July 2010
Fido Solutions May 2002 - December 2009
Skills
Coaching, Telecommunications, Customer Relations, Selling, Cold Calling, Advertising Sales, Multimedia, SEM, Sales Process, B2B, Online Marketing, Social Media, Digital Media, Advertising, Online Advertising, Digital Marketing, SEO, Social Media Marketing, Mobile Marketing, Social Networking, New Media, Mobile
Education
Dawson College 2012 — 2013
Network Administration, Information Technology
College Champlain 2011 — 2012
A.E.C Wireless Management, I.T Networking
Thinking Capital August 2014 - Present
Advanceit Financial Corporation November 2012 - August 2014
Fido Solutions July 2012 - November 2012
Six Flags May 2005 - July 2012
Skills
Languages, Microsoft Office, Mac OS, Call Center, Customer Service, Outlook, OS X, Microsoft Word, PowerPoint, Customer Retention, Salesforce.com, Time Management, French, Telephone Skills, Account Management, Direct Sales, Training, Finance, Call Centers, Customer Satisfaction, Negotiation, Social Media, Customer Experience, Team Leadership, Leadership, Teamwork, English
Education
Concordia University 2007 — 2011
Bachelor of Arts (B.A.), Psychology
Vanier College 2004 — 2006
D.E.C, Social Sciences - psychology specialization
high school
Aerotek May 2014 - Present
PEOPLEsource Staffing Solutions Inc. October 2013 - May 2014
Aerotek January 2010 - August 2013
Aerotek April 2008 - December 2009
Fido Solutions November 2003 - April 2008
Skills
Training, Adult Education, Job Coaching, Learning Management..., Employee Training, Coaching, Training & Development, Job Evaluation, Recruiting, Team Leadership, Sourcing, Interviews, Sales, Human Resources, Project Coordination, College Recruiting, Management, Cold Calling, Leadership, Talent Acquisition, Account Management, Team Building, Customer Service, Applicant Tracking..., Screening Resumes, Contract Recruitment, Internet Recruiting, Employee Relations, New Business Development, Talent Management, Onboarding, Sales Management, Hiring, Building Relationships, New Hire Orientations, Sales Process, Performance Management, Contract Negotiation, Customer Retention, Team Management, Screening, Negotiation, Benefits Negotiation, Interview Preparation, Networking, CRM, Job Fairs, B2B, Behavioral Interviewing
Education
Conestoga College 2013 — 2015
Adult Education Certificate, Teacher/Trainer of Adults
Wilfrid Laurier University
Diploma, Business Administration and Management, General
Conestoga College 2002 — 2004
Diploma, LASA
Concordia University September 2013 - Present
Concordia University January 2011 - Present
Jewish General Hospital March 2012 - March 2013
Fido Solutions May 2012 - December 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Teaching, Photoshop, Public Speaking
Education
Concordia University 2011 — 2014
Specialization Cell and Molecular biology
Rogers Communications September 2014 - Present
Rogers Communications November 2011 - September 2014
Banque Laurentienne May 2007 - November 2011
Laurentian Bank May 2007 - November 2011
Laurentian Bank October 2003 - May 2007
Laurentian Bank October 2002 - October 2003
Fido Solutions May 2002 - October 2002
Fido Solutions May 2000 - May 2002
Fido Solutions August 1999 - May 2000
Fido Solutions May 1999 - August 1999
Skills
ITIL Certified, Integration, ITIL, Windows & Mac operating..., ITIL Foundation..., Technical Support, Process Improvement, Quality Assurance, Management, Mac, Call Centers, Software Documentation, Analysis, Troubleshooting, Active Directory, Project Coordination, IT Management, IT Operations, IT Service Management, SharePoint, IT Strategy, Disaster Recovery, XP, Windows XP, Visio, Team Leadership
Education
Loyalist Certification Services 2012 — 2012
ITIL Foundation Certification
Concordia University 2002 — 2004
Certificate, Information Systems Management
Concordia University 1991 — 1996
Communication Studies
Champlain Regional College, St-Lambert 1987 — 1991
DEC, Social Science
St. Joseph's High School, Val d'Or 1982 — 1987
High School Diploma
American School of Niamey 1984 — 1985
Yellow Pages Group / Groupe Pages Jaunes – Canada April 2013 - Present
Yellow Pages Group / Groupe Pages Jaunes – Canada December 2012 - April 2013
Rogers Communications March 2009 - February 2013
Fido Solutions 2009 - 2012
Rogers Communications March 2007 - March 2009
Rogers Communications 1999 - March 2009
Skills
Call Center, Customer Experience, Contact Centers, Telecommunications, Customer Satisfaction, Customer Retention, Workforce Management, Avaya, IVR, VoIP, Team Leadership, Vendor Management, Account Management, Direct Sales, Customer Service, Sales Management, Brand Loyalty, Sales, CRM, Customer Service..., Coaching, Team Management, Performance Management, Change Management, Wireless, Solution Selling, Operations Management, Telephony, Business Analysis, Process Improvement, Employee Engagement, Team Building, Leadership, Mobile Devices, Cross-functional Team..., Project Planning, Recruiting, Training Delivery, Management, Product Management, Building Relationships, Teamwork, Training, Business Process..., Interviews, Call Centers, Negotiation, Strategic Planning
Education
CEGEP - John Abbott College 1996 — 1999
graduate, commerce
Banque Nationale du Canada 2012 - 2012
Banque Nationale 2005 - 2011
Fido Solutions 2000 - 2005
Accenture 1998 - 1999
Société Radio-Canada 1992 - 1998
Bureau du Vérificateur Général du Canada 1982 - 1992
Skills
Project Portfolio..., Gestion de projet, PMO, Strategic Planning, Project Delivery, Business Analysis, Change Management, Business Transformation, Business Process Design, Business Process..., Organizational Design, Business Intelligence, Finance, Management, Risk Management, IT Solutions, Strategic Consulting, Business Case, SAP
Education
Concordia University 1979 — 1982
Bachelor of Commerce, Accounting
IBM Global Services August 2011 - Present
IBM / Rogers Communications Inc April 2007 - August 2011
Restaurant Estasie May 2008 - January 2011
Fido Solutions October 2004 - March 2007
Look Communications December 1999 - June 2003
Skills
Call Center, Telecommunications, Team Leadership, Customer Service, Team Management, IT Operations, CompTIA A+ Certification, Trainers, Project Coordination, Information Technology, Technical Support, Cisco Technologies, Avaya, Avaya Site..., Nortel Meridian, Call Centers, Telephony, Troubleshooting, Process Improvement, Active Directory, Customer Satisfaction, Customer Experience, Windows, Vendor Management, Training, Management
Education
Concordia University
Bachelor of Arts (B.A.), Economics
Dawson College
International Business
National Bank of Canada September 2014 - Present
Frégeau & Associates Inc. January 2014 - Present
Department of Justice Canada Ministère de la Justice du Canada May 2013 - November 2013
Frégeau & Associates Inc. April 2010 - September 2012
Schering-Plough (Merck Canada) May 2007 - August 2008
Fido Solutions May 2003 - December 2006
Skills
Research, Public Speaking, Event Planning, Legal Research, Legal Writing, Tax Law, Civil Litigation, Litigation, Legal Advice, Pleadings, Administrative Law, French, Public Policy, Political Science, Policy Analysis, Commercial Litigation, Bankruptcy
Education
Université du Québec à Montréal 2007 — 2011
Bachelor, Law
Concordia University 2004 — 2007
Bachelor of Arts and Science, Political Science
Positive Fulfillment Services Ltd. March 2014 - Present
Graphiq emp Inc. May 2000 - January 2014
Big Brother Big Sisters of the West Island January 2003 - October 2009
Fido Solutions September 2003 - December 2004
TD May 2002 - August 2002
Future Shop February 2000 - May 2000
Fila June 1999 - February 2000
Gap Inc. June 1998 - June 1999
Skills
Apparel, Marketing Strategy, Sales, Brand Development, Creative Direction, Social Media, Social Media Marketing, Digital Printing, E-commerce, Product Development, Customer Service, Social Networking, Event Management, Microsoft Office, Sales Management, Microsoft Excel, Negotiation, Microsoft Word, Fashion, PowerPoint, Fashion Design, Illustration, Art Direction, Textiles, Image Manipulation, Sales Manager
Education
The University of Western Ontario 2001 — 2002
Concordia University 2000 — 2001
Continuing Education
John Abbott College 1998 — 2000
Creative Arts
Samsung Electronics December 2013 - Present
Rogers Communications November 2009 - Present
Rogers Communications 2008 - 2010
Rogers Communications 2003 - 2008
Fido Solutions 2001 - 2003
Glentel 1997 - 2001
Skills
Account Management, Direct Sales, Customer Relations, Wireless, Telecommunications, B2B, Sales, Mobile Devices, Building Relationships, Business Development, Customer Service, Sales Operations, Channel Partners, Sales Management, Call Centers, Marketing Strategy, Sales Process, Team Leadership, Customer Retention, Team Building, Solution Selling, Contract Negotiation, Business Strategy, Customer Satisfaction, Product Marketing, Negotiation, Customer Experience, Leadership, Selling, Retail, CRM, Cross-functional Team..., Strategic Partnerships, Salesforce.com
Education
Cornell University 2008 — 2009
Business Diploma
The University of British Columbia 1992 — 1997
B. Comm, Industrial Relations Management
The International Civil Aviation Organization August 2014 - Present
Concordia University September 2013 - July 2014
Fido Solutions October 2009 - February 2011
Rogers Communications June 2008 - August 2009
Skills
Retail Sales, Customer Service, Team Leadership, Team-oriented, Educational Leadership, Organization, Highly detail oriented, Supply Chain Management, Business Decision Making, Project Planning, Vendor Management, Supplier Sourcing, Project Control, Microsoft Office, SAP ERP, Lingo, Teamwork, Product Management, Marketing Event Planning, Event Based Marketing, Marketing Strategy, Product Lifecycle..., Sales
Education
Concordia University 2011 — 2014
Bachelor of Commerce (B.Com.), Logistics, Materials, and Supply Chain Management
CEGEP - John Abbott College 2008 — 2010
Diplôme d'études collégiales, DEC, Social Science - Commerce
FLS Transportation Services, Inc. April 2014 - Present
HG Transport May 2013 - March 2014
F.W. Ward & Sons Ltd. January 2009 - August 2012
Trans-Pro Logistics March 2006 - December 2008
Piedi Shoes May 2004 - September 2005
Verizon Information Services March 2002 - April 2004
Fido Solutions October 1996 - March 2002
Bell May 1994 - October 1996
Skills
Logistics, Transportation, Logistics Management, Warehousing, Shipping, Inventory Management, Warehouse Management, Transportation..., Distribution Center..., Materials Management, Supply Chain Management, Operations Management, Supply Chain, Inventory Control, Customer Service, Sales, Direct Sales, Outside Sales, GSM, Wireless, Trade Shows, Business, Self-starter, Self Management, Entrepreneurship, Italian, Key Account Management, Account Management, Key Account Development, Leadership, Negotiation, New Business Development, Packaging, Quality Assurance, Telecommunications, LTL, Truckload, 3PL, Trucking, Freight, Freight Forwarding, Sales Process, Cold Calling, Sales Management, Customer Satisfaction, Teamwork
Education
Dawson College 1985 — 1988
DEC, Social Sciences
Laurier Macdonald Comprehensive 1983 — 1985
Desjardins January 2015 - Present
TD November 2013 - January 2015
Fido Solutions October 2009 - October 2013
Skills
Customer Service, Customer Satisfaction, Telecommunications, Banking, Retail Banking, Financial Services, Mutual Funds, Verification, Coaching, Sales, Teamwork, Time Management, Microsoft Office, Call Centers, Customer Experience, Finance, Microsoft Word, Credit, Social Media, PowerPoint, Investments, Loans
Education
Concordia University 2013 — 2016
Bachelor of Commerce (BCom), Major of Finance
Vanier College 2010 — 2012
DEC, Social Sciences
Canadian Securities Institute
Investment Funds in Canada, Banking, Corporate, Finance, and Securities Law
LaSalle College September 2015 - Present
Fido Solutions March 2015 - Present
School of Modern Etiquette October 2012 - Present
CitiFinancial September 2014 - March 2015
LoyaltyOne March 2013 - May 2014
CitiFinancial May 2011 - April 2013
Rio Tinto December 2008 - March 2011
Rio Tinto Procurement January 2005 - December 2008
DMG World Media May 2004 - January 2005
CBC Television - Just for Laughs TV Inc. July 2004 - August 2004
Skills
Negotiation, Marketing, Public Relations, Strategy, Procurement, Leadership, Team Leadership, Project Planning, Analysis, Business Strategy, Business Development, Management, Strategic Planning, Enterprise Software, Sourcing, Sales, Marketing Communications, Budgets, Digital Marketing, Marketing Strategy
Education
Cardinal Path - Google Adwords 2014 — 2014
Google Adwords 101 & 201, Professional Training
Cardinal Path - Google Analytics 2014 — 2014
Google Analytics 101 & 201, Professional Training
Search Engine Academy - SEO 2014 — 2014
SEO Master's level certification, Professional Training
Shaw Academy - Digital Marketing 2014 — 2014
Diploma in Online Marketing, Professional Training - CPD Certified
McGill University 2005 — 2008
MBA, Strategy - Organizational Behavior
ENS International 2005 — 2005
Negotiations, Effective Negotiations Strategies Workshop
McGill University 2002 — 2005
Graduate Degree in Finance/Treasury, Finance/Treasury
McGill University 1998 — 2001
B.Comm, Marketing
Nortel Campus 2000 — 2000
B.Comm credited, Strategies for High Tech Industries
Athens University of Economics and Business 1999 — 1999
B.Comm credited, Managing Globalization
TELUS October 2014 - Present
TELUS November 2013 - October 2014
Fido Solutions June 2009 - August 2013
Skills
CCNA, Windows, Windows Server, Microsoft Office, Norton Ghost, Browsers, Microsoft Exchange, Webmin, samba, Sales, Linux System..., Cisco Routers, VLAN, OSPF, Laptops, VTP, WDS, DNS, IIS, hiren, Password Recovery, DHCP, Powershell, Data Recovery, Novell, NAT, VMware Workstation, Hardware Installation, Software Installation, Switches, Apache, Windows 7, Windows XP Pro, CentOS, Access Lists, Trixbox, Forefront, Antivirus, Firewalls, Printers, Network Administration, Routers, Cisco Technologies, VPN
Education
CEGEP - John Abbott College 2012 — 2013
Network and System Administration/Administrator
CEGEP - John Abbott College 2009 — 2011
DEC, Commerce
Honeywell security. ADI Global distribution July 2005 - Present
CineVita Productions & Film July 2013 - Present
Fido Solutions October 2004 - July 2005
The Brick July 2004 - October 2004
Future Shop August 2003 - July 2004
Skills
New Business Development, Product Marketing, Product Management, Marketing Strategy, Sales Management, Sales, Customer Service, Account Management, Retail, Selling, Strategic Planning, Trade Shows, B2B, Team Leadership, Sales Process, Customer Satisfaction, Home Theater, Video Editing, Videography, Audio Editing, System Design
Education
John Abbott College 2001 — 2005
Creative Arts - Film
Pierrefonds Comprehensive High School 1996 — 2001
High School Diploma
Telus Mobility November 2013 - Present
TELUS Business Solutions June 2010 - November 2013
TELUS September 2007 - June 2010
Fido Solutions May 2005 - February 2007
Skills
Cisco IOS, Blackberry BES/BIS, MS Project, Telecommunications, Wireless, Wireless Networking, MS Office Suite, MS Visio 2010, Certified Scrum Master..., Agile Project Management, PMBOK, Project Management, Management, Projects Coordination, Business Analysis, Team Management, Customer Experience, Teamwork, HTML, Java, C++, HTTP, TCP/IP, VPN, SS7, GSM MAP, IS-95, ISUP, Oracle SQL, SAP, PMO, Networking, Cisco Technologies, IP, Project Portfolio..., Leadership, Project Delivery, Call Centers, Visio, Integration, Team Leadership, SharePoint, IT Service Management, Microsoft Project, Microsoft Office
Education
École des sciences de la gestion (ESG UQAM) 2014 — 2016
Master's Degree, Accounting and Finance
École des sciences de la gestion (ESG UQAM) 2013 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management
École des sciences de la gestion (ESG UQAM) 2011 — 2013
Master's Degree, Project Management
École des sciences de la gestion (ESG UQAM) 2008 — 2011
Bachelor's Degree, Business Administration, Management and Operations
College de Maisonneuve 2001 — 2003
Diploma of college studies (DEC), specialization in pure and applied sciences, Pure and applied sciences
Fido Solutions May 2015 - Present
TOPSHOP TOPMAN October 2014 - January 2015
American Apparel November 2011 - November 2014
Canadian Forces June 2011 - August 2011
McDonald's Corporation November 2010 - June 2011
Skills
Patient, Ambitious, Honest, Creative, Dynamic, Determined to Succeed, Reliable, Cashiering
Education
Concordia University 2014 — 2017
Bachelor's Degree, Linguistics
Dawson College 2011 — 2014
DEC, Social Sciences
Insight January 2015 - Present
Insight Canada Inc. September 2006 - Present
Fido Solutions 2004 - 2006
Education
Concordia University 2002 — 2006
Bachelor's degree, Marketing
Vanier College 2000 — 2002
DEC, Philosophy
Stack8 Technologies March 2015 - Present
Kitco Metals Inc. 2014 - 2015
Kitco Metals Inc. 2012 - 2014
Kitco Metals Inc. 2011 - 2012
CNW Group 2008 - 2010
CNW Group 2007 - 2008
CNW Group 2005 - 2007
Fido Solutions 2002 - 2005
Fido Solutions 2001 - 2002
UPS 1992 - 2001
Skills
Strategy, Marketing, Marketing Strategy, Sales Management, Management, B2B, Direct Marketing, Sales, Social Media Marketing, Digital Marketing, Marketing Communications, Social Media, Sales Operations, Lead Generation, Leadership, Customer Experience, Team Leadership, Product Marketing, E-commerce, Change Management, Market Research, Email Marketing, Direct Sales, Strategic Planning, Business Intelligence, Online Marketing, Coaching, Business Development, Internal Communications, B2C, Telecommunications, Advertising, Product Management, Selling, Marketing Management, Salesforce.com, Online Advertising, Business Strategy, Account Management, CRM, SaaS, New Business Development, Project Management, BtoB
Education
Concordia University
Bachelor's degree, Business/Commerce
Granddaughters Personal Care Inc - Caring For Seniors 2011 - Present
ENMAX November 2006 - Present
Bell Canada June 2004 - November 2006
Allstream November 2003 - June 2004
Fido Solutions March 1998 - November 2003
Tridon Communications Ltd. January 1996 - March 1998
Wendys International 1994 - 1996
Skills
Strategic Planning, Sales, Marketing, Management, Sales Operations, Data Analysis, Business Strategy, Entrepreneurship, Strategic Communications, Internal Communications, Energy, Emerging Technologies, Crude Oil, Natural Gas, SCADA, Wireless Solutions, IT Strategy, Business Analysis, Telecommunications, Sales Presentations, Business Development, Solution Selling, New Business Development, B2B, Leadership, Coaching, Wireless, Direct Sales, Budgets, Team Leadership, Sales Process, Negotiation, Account Management, Petroleum, Competitive Analysis, CRM, Strategy, Contract Negotiation, Business Planning, Executive Management, Business Process...
Education
Athabasca University 2008 — 2010
Business Finance
Certified Professional Sales Association 2008 — 2008
CPSA Designation
The University of Calgary 2002 — 2002
Business Management Certificate Program
Keyano College 1994 — 1996
Business Administration
Ivanhoé Cambridge September 2011 - Present
Ivanhoé Cambridge January 2002 - September 2011
Fido Solutions 1999 - 2001
Skills
Coaching, DES, Marketing, Organization, Organizational..., Employee Engagement, Team Management, French, Performance Management, Internal Communications, E-Learning, Leadership Development, Training, Project Coordination, Change Management, Employee Relations, Marketing Communications, Management Consulting, Marketing Strategy, Social Media Marketing, Project Management, Project Planning, Human Resources, Organizational..., Shopping Centers, Leadership, Teamwork, Customer Service, Management, Analysis, Retail, Strategic Planning, Team Leadership, Communication, Talent Management, Negotiation, Real Estate, Strategy
Education
Université de Sherbrooke 2009 — 2010
Masters, Learning and Development
Université de Sherbrooke 2007 — 2009
D.E.S.S., Learning and Development
Notre Dame University - Louaize (NDU) 1990 — 1993
B.A.A., Marketing
Rogers Communications April 2013 - Present
Banque Laurentienne November 2012 - April 2013
Fido January 2012 - November 2012
Fido Solutions 2011 - 2011
RBC May 2010 - September 2010
Institut supérieur de l'administration February 2006 - October 2009
Skills
SPSS, DATAMINING, SOFTWARE R, SAS, SAS E-Miner, SQL, EXCEL, PowerPoint, R, KXEN, TABLEAU
Education
Université de Montréal - HEC Montréal 2010 — 2012
Maitrise en data mining
université mohammed V Rabat Agdal 2003 — 2005
DESA, gestion administrative et développement institutionnel
1999 — 2002
licence appliquée, finances et banque
Elite Group Inc. May 2015 - Present
Fido Solutions June 2009 - May 2015
Sitel Canada January 2006 - January 2007
Skills
Microsoft Office, PowerPoint, Team Leadership, Time Management, Microsoft Excel, Sales, Teamwork, Management, Microsoft Word, Financial Reporting, Leadership, Accounting, Customer Service
Education
Concordia University 2014 — 2016
Graduate Diploma, Chartered Professional Accountancy
Concordia University 2011 — 2014
Bachelor's Degree, Accountancy
Searching for and evaluating new opportunities, expanding sales channels & customer engagement September 2014 - Present
Gemma Communications May 2013 - August 2014
EK3 Technologies Inc. 2011 - 2012
KYOCERA Document Solutions Canada December 2009 - November 2011
Ricoh Canada Inc. April 2002 - March 2009
Fido Solutions May 2000 - April 2002
Xerox June 1999 - May 2000
Lexmark Canada Inc. June 1998 - June 1999
Canon, Inc. 1989 - June 1998
Skills
Sales Management, New Business Development, Channel Management, B2B, Performance Tuning, Channel Partners, Account Management, Sales, Sales Operations, Salesforce.com, Sales Process, Solution Selling, Direct Sales, Team Building, Management, Business Development, Selling, Marketing, Managed Print Services, Leadership, SaaS, Cold Calling, Outsourcing, Major Accounts, Document Management, Key Account Management, Sales Presentations, Forecasting, Team Leadership, Contract Negotiation, Document Imaging, Negotiation, Strategy, Business Planning, P&L Management, Strategic Partnerships, Coaching, Professional Services, Lead Generation, Managed Services, Customer Retention, Product Marketing, CRM, Budgets, Enterprise Software, Competitive Analysis, Cross-functional Team..., Product Management, Start-ups, Software Industry
Education
University of Toronto - Rotman School of Management 2012 — 2012
MBA Essentials for Managers
Concordia University
Centre for Continuing Education
McGill University
Bachelor of Arts (B.A.), Industrial Relations
McGill University
Attestation, Project Management Workshop
Universite de Grenoble
Certificate, French Studies
Vanier College
Diploma of Collegiate Studies, Arts and Science
National Bank of Canada January 2011 - Present
National Bank of Canada January 2009 - December 2010
National Bank of Canada November 2005 - December 2008
National Bank of Canada November 2003 - October 2005
National Bank of Canada December 2001 - October 2003
Fido Solutions 1998 - 2001
Skills
Commercial Banking, Banking, Team Management, Strategic Planning, Business Development, Coaching, Credit, Retail Banking, Financial Analysis, Investments, Mutual Funds, Wealth Management, Portfolio Management, Loans, Risk Management, Credit Risk, Customer Service, Change Management, Finance, Sales Operations, Leadership, Management, Sales Management, Sales, Sales Process, Mortgage Lending, Business Strategy, Business Planning, Negotiation, New Business Development
Education
Concordia University 1998 — 2001
Bachelor of Commerce, Major: Marketing, Minor: Management
Rogers Communications January 2014 - Present
Fido Solutions June 2013 - January 2014
Fido Solutions March 2012 - June 2013
Centraide du Grand Montréal August 2012 - December 2012
Fido Solutions May 2011 - March 2012
Fido Solutions May 2009 - May 2011
Les Aliments M&M February 2007 - May 2009
Bombardier June 2008 - August 2008
McDonald's Corporation April 2005 - February 2007
Skills
Organization, Problem Solving, Teamwork, Team Leadership, Microsoft Office, Presentations, Data Entry, French, English, Typing, Public Speaking, Coaching, Team-oriented, Compliance, People Skills, Soft Skills, Fast Learner, Microsoft Excel, Microsoft Word, Time Management, Fundraising, PowerPoint, Quality Assurance
Education
Dawson College 2007 — 2009
Business Administration and Management, General
Fido Solutions - Rogers Communications December 2014 - Present
Fido Solutions - Rogers Communications May 2013 - December 2014
Fido Solutions - Rogers Communications September 2011 - May 2013
Fido Solutions July 2009 - September 2011
Skills
Sales, Social Media Marketing, Marketing Communications, Marketing, Online Marketing, Microsoft Office, Sales Management, Retail, Team Leadership, Time Management, Customer Service, Merchandising, Oracle Applications, Microsoft Excel, Microsoft Word, Market Research, Teamwork, Marketing Strategy, Budgets, Analysis, Management, Outlook, Negotiation, Sales Operations, Leadership, Forecasting
Education
McGill University 2009 — 2011
Bachelor, Accounting
Concordia University 2006 — 2008
Bachelor, Marketing
CEGEP Champlain - St. Lambert 2003 — 2006
DEC, Commerce
Koodo Mobile April 2012 - Present
Doctor PC Montreal January 2011 - Present
Fido Solutions April 2010 - April 2012
Mephisto Canada January 2009 - February 2010
Bell Mobility February 2008 - January 2009
Skills
Adobe Creative Suite, Microsoft Office..., HTML, Customer Service, Customer Satisfaction, Photoshop, Microsoft Excel, Teamwork, Sales, Strategic Planning, Social Media, MS Project, Customer Experience, Microsoft Word, Windows 7, Windows Phone, iOS, Android, Microsoft Office, Telecommunications, Account Management, Team Leadership, Call Centers, Retail, PowerPoint
Education
Concordia University 2008 — 2014
BA, Community, Public Affairs and Policy
Vanier College 2003 — 2007
DEC, Graphic Design
Telus Mobility June 2007 - Present
WhiteHotToddy Productions April 2004 - Present
Fido Solutions March 2005 - May 2007
Quality Inn Montreal September 2002 - November 2003
Custom Renovations April 2002 - August 2002
Taseko Contracting September 2001 - November 2001
SGS July 2000 - May 2001
Quality Inn Montreal May 1998 - July 2000
Samsara May 1996 - November 1998
Heroux Devtek May 1994 - December 1994
Skills
Telecommunications, Project Management, Social Media, Wireless, Call Center, Team Leadership, Online Advertising, Direct Sales, Account Management, Customer Experience, Military Training, Police Training, Singing, Acoustic Guitar, Electric Guitar, Refereeing, Purchasing, Subcontracting, Interviewing Skills, Internet, Photoshop, Drums, Restaurants, Heavy Equipment, Renovation, Construction, Sales, Politics
Education
Dawson College 1990 — 1991
course, Business Law
Canadian Forces School of Intelligence & Security 1989 — 1989
Military Police 811, securite
Croix-Rouge canadienne March 2015 - April 2015
EVO Canada March 2014 - June 2014
Financière Sun Life November 2012 - February 2013
Genetec inc. April 2012 - November 2012
Pivotal Payments November 2009 - October 2011
TELUS May 2003 - November 2008
Fido Solutions July 2001 - January 2003
Skills
Customer Service, Troubleshooting, Technical Support, Customer Satisfaction, Customer Experience, Call Center, Telecommunications, Microsoft CRM, SAP, Microsoft Word, Microsoft Office, Windows 7, Management, B2B, English to French, French to English
Education
Concordia University 1978 — 1981
Bachelor, Political Science
CEGEP - John Abbott College 1975 — 1978
Social Science, Humanities
École de technologie supérieure (ÉTS) June 2015 - Present
Fido Solutions December 2012 - Present
Asian Development Bank May 2012 - August 2012
Thepsatri Rajabhat University November 2011 - April 2012
Les Excursions Rapides de Lachine May 2009 - September 2011
Canadian Wildlife Federation September 2010 - December 2010
Skills
Data Analysis, Water, Research, Water Resources, Environmental Awareness, Environmental Impact..., Environmental..., Environmental Science
Education
École de technologie supérieure 2013 — 2015
Master's degree, Environmental/Environmental Health Engineering
McGill University - Macdonald Campus 2008 — 2011
B.Sc. (Agriculture and Environmental Science), Renewable Resource Management
Canada Post / Postes Canada March 2015 - Present
Groupe Level 1 Group September 2013 - January 2015
Canada Post / Postes Canada 2015 - 2015
UPS Supply Chain Solutions January 2013 - September 2013
Fido Solutions 2011 - 2013
Avis Budget Group 2008 - 2011
McDonald's Corporation 2005 - 2008
Skills
Customer Service, Customer Satisfaction, Customer Retention, Communication, Team Work, Sales, Leadership, Organization, Time Management, Reliability, Negotiation
Education
Concordia University
Bachelor of Arts (B.A.), History
Dawson College 2007 — 2010
D.E.C, Social Sciences
Rogers Communications July 2013 - Present
Fido Solutions July 2008 - July 2013
Fido Solutions July 2008 - April 2011
Fido Solutions March 2007 - July 2008
Skills
Team Leadership, Customer Retention, Social Media, PMP, Customer Experience, Wireless, Mobile Devices, Project Management, Direct Sales, GSM
Education
Concordia University 2004 — 2007
B.Sc., Psychology
Centre universitaire de santé McGill ( CUSM ) McGill University Health Centre ( MUHC ) November 2014 - Present
Centre universitaire de santé McGill ( CUSM ) McGill University Health Centre ( MUHC ) March 2014 - November 2014
DCK Concessions July 2013 - March 2014
Jeffrey Simbrow Associates October 2012 - June 2013
BMO October 2009 - December 2011
Kepri Expeditions October 2010 - April 2011
La Maison OGILVY July 2010 - December 2010
Group Buonanotte January 2010 - June 2010
Fido Solutions July 2007 - July 2008
Quebecor World 2008 - 2008
Skills
Marketing, Social Media, Bilingual English-French, Sales, Management, Advertising, Customer Service, Customer Satisfaction, Accounting, Time Management, Always Punctual, Friendly Personality, Computer Savy, Volunteering, Team-oriented, Multitasking Skills, Microsoft Word, Microsoft Excel, Microsoft Publisher, Microsoft Powerpoint, Marketing Strategy
Education
Concordia University 2008 — 2012
Bachelor of Commerce (B.Com.), Marketing
Fido Solutions September 2014 - Present
Fido Solutions December 2013 - September 2014
Rogers Communications January 2011 - December 2013
Rogers Communications July 2012 - July 2013
Fido Solutions October 2009 - January 2011
Fido Solutions January 2009 - October 2009
Fido Solutions 2006 - 2009
Skills
Outstanding Customer..., Customer Satisfaction, Customer Loyalty, Customer Relations, Customer Retention, Negotiation, Sales Support, Direct Sales, Client Relationship..., Change Management, Wireless, Telecommunications, Customer Experience, GSM, B2B, Customer Service, Training, Call Centers, Technical Support, Team Leadership, CRM, Strategy, Marketing, Mobile Devices, Marketing Strategy, Cross-functional Team..., Teamwork, Time Management, Marketing Communications, Social Media, Social Media Marketing, Sales Operations, Sales, Account Management, Team Management, Leadership, Microsoft Office
Education
Concordia University 2015 — 2017
Graduate Diploma, Business Administration
Concordia University 2006 — 2010
Bachelor, Sociology, Human Relations
CEGEP - John Abbott College 2003 — 2006
DEC in Social Sciences, Psychology profile
TSL Marketing January 2015 - Present
Fido Solutions June 2009 - January 2015
Zone Mobile ( Détaillant Éxclusif Fido ) September 2007 - April 2009
Skills
Mobile Devices, Sales Management, Marketing Strategy, Team Leadership, Marketing, Coaching, Marketing Communications, New Business Development, Sales, Account Management, Strategic Planning, Advertising, Microsoft Office, Event Planning, Social Media Marketing
Education
Concordia University 1995 — 2003
Bachelor's Degree, Marketing and Finance
Rogers Communications December 2012 - Present
Fido Solutions August 2011 - December 2012
Skills
Microsoft Office, Windows, Microsoft Excel, Customer Service, English, Testing, PowerPoint, C, Teamwork, Negotiation, Business Strategy, Strategic Planning, Public Speaking, Photoshop, Research, Training, Team Leadership, Leadership
Education
Concordia University 2011 — 2014
ITESO
Century 21 Leading Edge Realty Inc., Brokerage February 2007 - Present
Solo Mobile November 2005 - November 2006
CMAC Invotronics September 2004 - September 2006
Fido Solutions 1996 - 2003
Skills
Condos, Negotiation, Real Estate, Residential Homes, Investments, Selling, Customer Service, Sales Management, Sales, Rentals, Property Management, Investment Properties
Education
Toronto Real Estate Board 2005 — 2007
Real Estate
Centennial College 1998 — 2002
Diploma, Mechanical Engineering
Local Boys Garage Inc. February 2011 - March 2012
Weissach Performance Ltd. January 2009 - September 2009
Fido Solutions November 2008 - September 2009
Skills
Account Management, Sales Operations, Leadership, Team Leadership, Time Management, Teamwork
Education
Capilano College 2008 — 2009
N/A, General Studies
BCIT 2004 — 2005
Automotive Tech - ELTT
IOU Financial Inc February 2011 - Present
IOU Central Inc April 2007 - Present
Global Sea Farms May 2012 - Present
Les Investissements Skyventure Ltée April 2011 - Present
L'Oreal Canada April 2006 - April 2007
Fido Solutions May 2004 - April 2006
Harris Corporation 2002 - 2004
Primesco 2001 - 2002
Education
Concordia University
Certified Management Accountant - CPA -, Management Accounting
Yellow Pages / Pages Jaunes – Canada May 2015 - Present
Fido Solutions June 2008 - May 2015
Future Shop October 2006 - October 2008
Skills
Photoshop, Customer Service, Microsoft Office, Customer Experience, Social Media, Retail, Customer Satisfaction, Sales, Merchandising, Marketing, Time Management, PowerPoint, Maya, After Effects, Teamwork, Advertising, Social Networking, Team Leadership, Event Management, New Business Development, Coaching, Social Media Marketing
Education
British Columbia Institute of Technology 2009 — 2010
Certificate, Digital Animation
Art Institute of Vancouver 2006 — 2007
Game Art and Design
Notarius May 2013 - August 2015
Notarius 2014 - 2015
babyTEL May 2007 - May 2013
Rogers Communications 2005 - 2007
Fido Solutions 2002 - 2004
Nortel Networks July 2000 - March 2002
Skills
Team Leadership, VoIP, Telecommunications, SIP, Product Management, IP, Customer Service, Customer Support, Technical Support, Management, Project Management, CRM, Lean Manufacturing, 5S, Product Development, Product Support, Reverse Logistics, Customer Satisfaction, Leadership, B2B, Customer Experience, Customer Engagement, User Experience, User-centered Design, Business Development, Marketing, Strategy
Education
Bishop's University 1996 — 1999
Bachelor's degree, Liberal Arts and Sciences, General Studies and Humanities (Sc. Humaines)
RBC June 2015 - Present
RBC August 2013 - June 2015
Sun Life Financial October 2012 - February 2013
Quadromed Distribution June 2011 - November 2012
chatr wireless October 2010 - June 2011
Fido Solutions August 2008 - September 2010
Rogers Communications April 2008 - August 2008
Skills
Retail, Sales, Direct Sales, Customer Experience, Customer Service, Customer Satisfaction, Team Leadership, Microsoft Excel, Sales Operations, Inventory Management, Teamwork, Time Management, Microsoft Word, Bloomberg Terminal, Bloomberg Software, Insurance, Health Insurance, Disability Insurance, Term Life Insurance, Licensed Life Insurance..., Mutual Funds, Financial Analysis, Mergers, Customer Retention, Corporate Finance, Financial Services, Investments, Leadership, Analysis, Life Insurance, DCF Valuation, Fixed Income, Securities, Portfolio Management, Account Management, Banking, Business Planning, Mergers & Acquisitions
Education
Global Association of Risk Professionals 2015 — 2016
FRM, Risk management
CFA institute 2013 — 2015
CFA, Finance
CSI institute 2014 — 2014
Portfolio Management Techniques, Investments and Securities
Canadian Securities Insititute 2013 — 2013
Invesment Management Techniques, Finance
Autorité des Marchés financiers 2012 — 2012
Insurance of Persons
CSI Institute 2012 — 2012
Canadian Securities Course, CSC
Concordia University 2009 — 2012
Bachelor of Administration, Finance
Vanier College 2007 — 2009
Bachelors of commerce, Commerce
College Beaubois 2002 — 2007
DES
Fido Solutions October 2013 - Present
Skills
Communication, Client Relations, Leadership, Microsoft Office, Teamwork, Microsoft Excel, PowerPoint, Customer Service, Social Media, Time Management, Team Leadership, Microsoft Word
Education
McGill University 2015 — 2016
Graduate Diploma, Human Resources Management
Concordia University 2012 — 2015
Bachelor's Degree, Sociology
Moana Loke December 2005 - Present
Fido Solutions November 1997 - Present
MusiquePlus, Advertising and Movie Industries/ Freelance June 1991 - October 1997
Skills
artist, Special Events, Jewelry Making, Crafts
Education
Concordia University 1987 — 1990
Marketing, Marketing, Management
Queen's University
Roots May 2009 - September 2014
Roots September 2007 - May 2009
Fido Solutions August 2006 - September 2007
United Colors of Benetton September 2005 - December 2006
Aldo Group May 2005 - August 2006
Jacob November 2003 - April 2005
Roots November 2000 - August 2003
Mitel April 2001 - August 2001
Skills
Sales Management, Customer Service, Sales Recruitment, Retail, Merchandising, Visual Merchandising, Loss Prevention, Retail Sales, Store Management, Sales, Trend Analysis, Fashion, Inventory Management, Store Operations, Apparel, Window Displays, Styling, Driving Results, Microsoft Office, Microsoft Excel, Microsoft Word, SPSS, Recruiting, Training, Marketing, Time Management, Trend, Merchandise Planning
Education
Carleton University 2003 — 2007
B.A., Sociology, Minor in Religion
Citizenship and Immigration Canada / Citoyenneté et Immigration Canada August 2015 - Present
TD January 2014 - January 2015
Fido Solutions July 2012 - July 2013
People's Diamond October 2011 - June 2012
Skills
Sales, Customer Service, Customer Satisfaction, Customer Relations, Customer Experience, Sales Operations, Direct Sales, Sports Coaching, Personal Training, Public Speaking, Reading Comprehension, Political Science, Analysis, Advertising, Team Building, English, Microsoft Excel, Editing, Event Planning, Fundraising, Human Resources, Leadership, Microsoft Office, Microsoft Word, Negotiation, Outlook, PowerPoint, Photoshop, Research, Recruiting, Social Media, Teamwork, Training, Windows, Creative Writing, Windows XP, Youth Mentoring
Education
Carleton University 2009 — 2014
Lower Canada College 2008 — 2009
High School, 12
Kells Academy 2002 — 2007
High School, 7-11
Gold's Gym 2013 - Present
Robert Half International September 2012 - January 2013
Rogers Communications May 2012 - September 2012
Rogers Communications January 2011 - May 2012
Rogers Communications February 2012 - April 2012
Fido Solutions 2006 - 2011
Skills
Customer Retention, Customer Service, Telecommunications, Project Planning, Coaching, Call Center, Microsoft Office, GSM, Wireless, Microsoft Excel, Social Media, Microsoft Word, PowerPoint, English, Customer Experience, Avaya
Education
Concordia University 2008 — 2014
Bachelor's degree, public affairs
McGill University 2011 — 2013
certificate, Public Relations, Advertising, and Applied Communication
Bell August 2012 - Present
Rogers Communications August 2010 - August 2012
Fido Solutions September 2008 - August 2010
Guess August 2007 - August 2008
Gap Inc. July 2005 - August 2007
Skills
Sales Operations, Direct Sales, Managed Services, Solution Selling, Telecommunications, Wireless, Channel Partners, VoIP, Customer Retention
Education
British Columbia Institute of Technology
Human Resources/Business management
Fido Solutions September 2013 - Present
Fido Solutions October 2011 - September 2013
Skills
Management, Customer Service, Time Management, Keen Listener, Microsoft Office, Problem Solving, Software Engineering, Technical Support, Call Centers, Communication, Customer Experience, Customer Satisfaction, Marketing, Microsoft Excel, Research, Sales, Team Leadership, Teamwork, Telecommunications
Education
Algonquin College of Applied Arts and Technology
Computer Programming
University of Ottawa / Université d'Ottawa
Cornerstone Housing for Women June 2015 - Present
Fido Solutions May 2013 - Present
Algonquin College September 2013 - June 2015
Cornerstone Women's Housing September 2014 - April 2015
Hinduja Global Solutions August 2012 - March 2013
Skills
Sales, Photography, Positive Personality, Customer Service, Writing, Public Speaking, Big Picture View, Technical Support, Telecommunications, Time Management, Teamwork, Customer Retention
Education
Algonquin College of Applied Arts and Technology 2013 — 2015
Diploma in Social Service Work, Social Service Worker
Fellowes High School 2008 — 2012
Samsung Electronics Canada May 2012 - Present
BlackBerry March 2008 - December 2010
Fido Solutions 2006 - 2008
Fido Solutions 2000 - 2006
Skills
Telecommunications, Training, Management, Field Marketing, Wireless
Education
Simon Fraser University
Douglas College
. Professional Development
. Training Portfolio
Services de cartes Desjardins June 2013 - Present
Desjardins Sécurité Financière October 2012 - June 2013
Services de cartes Desjardins July 2011 - October 2012
Vice-présidence AccèsD March 2007 - June 2011
Vice-présidence AccèsD September 2007 - August 2009
Fido Solutions June 2006 - March 2007
Skills
Marketing, Marketing Communications, Direct Marketing, Leadership, Team Work, Communication marketing, Team Building, Marketing Strategy, Project Management, B2B Marketing, Customer Experience, Financial Services, Call Centers, Events Organisation, Gestion de projet, Stratégie marketing, Credit Cards, Consumer Financing, Customer Service, RRSP, Account Management, Loyalty Program
Education
Université Laval 2014 — 2015
Master of Business Administration (MBA), Gestion des entreprises
Université de Sherbrooke 2013 — 2014
Master of Business Administration (MBA)
École des sciences de la gestion (ESG UQAM) 2008 — 2011
Bachelor of Business Administration (B.B.A.), Marketing
The Rockport Company October 2014 - Present
adidas group May 2013 - October 2014
adidas group October 2012 - April 2013
GLENTEL Wireless Solutions March 2012 - October 2012
Fido Solutions September 2011 - March 2012
Foot Locker August 2010 - September 2011
Skills
Communication, Sales Process, Sales Operations, Sales Management, Business Analysis, Product Marketing, Email, Office Administration, Athletic Footwear, Footwear, Athletic Apparel, Apparel, Loss Prevention
Education
Durham College 2008 — 2010
Accounting and Business/Management
Mogo May 2015 - Present
Management Consulting - CX & Contact Center March 2014 - April 2015
Best Buy Canada September 2012 - March 2014
Rogers Communications December 2010 - August 2012
Rogers Communications June 2008 - December 2010
Fido Solutions September 2006 - June 2008
ADP 2005 - 2006
Hutchison 3G 2003 - 2005
Skills
Call Center Operations..., Strategic Outsourcing, Cross Functional..., Business Communications, Business Acumen, Recruitment/Retention, Developing Talent, ROI Accountability, Change Leadership, Telecommunications..., Leadership, Leadership Development, Call Center, Change Management, Cross-functional Team..., Outsourcing, Call Centers, Management, Sales, Customer Experience, Customer Satisfaction, Telecommunications, Time Management, Team Leadership, Strategy, Operations Management, Customer Service, Project Management, Business Strategy, Team Management, Program Management, Recruiting, Training, E-commerce, Customer Retention, Enterprise Software, B2B, Wireless, Sales Management, Performance Management, Contact Centers, Customer Experience..., CRM, Vendor Management, Workforce Management, Account Management, Employee Training, Sales Operations, Business Process..., Coaching
Education
Management and Strategy Institute, LLC. 2013 — 2014
Six Sigma Lean Professional (SSLP)™, Project Management
Aspen University 2014 — 2016
Master of Business Administration (MBA), Information Management, Currently ongoing
Indira Gandhi National Open University 2000 — 2003
Bachelor's degree, Information Technology
University of Delhi 2000 — 2003
BA (Honors), English (Literature)
Groupe Dynamite December 2012 - Present
A.R. Medicom Inc. January 2011 - December 2012
La Presse August 2010 - August 2011
FIDO SOLUTIONS INC December 2008 - November 2009
Fido Solutions August 2007 - November 2008
Fido Solutions August 2004 - July 2007
Future Electronics 2003 - 2004
Future Electronics 2002 - 2003
OPTIMAL ROBOTICS January 2000 - January 2002
Skills
Forecasting, Analysis, Sales Operations, Management, Leadership, Customer Service, Inventory Management, Microsoft Excel, Call Centers, Microsoft Office, Business Analysis, Sales, Windows, Marketing, Software Documentation, Outlook, Business Intelligence, Retail, Call Center, Database Administration, OBIEE, Oracle Reports, Retail Sales Analysis, Sales Analysis, Telecommunications
Education
Delta College 2000 — 2001
Attestation of Collegial Studies, Network Administrator
Delta College 1990 — 1991
Attestation of Collegial Studies, Computerized Financial Management
Bell Aliant December 2013 - Present
Consultante communications marketing March 2013 - December 2013
AIRMEDIC August 2012 - March 2013
BMO Groupe financier January 2012 - July 2012
Banque Nationale Assurances 2003 - 2011
Fido Solutions 1999 - 2003
Fondation des maladies du coeur du Québec 1996 - 1999
Skills
Services conseils..., Marketing relationnel, Publicité, Planification Media, Relationship Marketing, Marketing, Web Marketing, Marketing Communications, DES, Online Marketing, Online Advertising, Marketing Strategy, Integrated Marketing, Direct Marketing, Planification..., Communications..., Medias sociaux, Marketing Web, Marketing Direct, Gestion RH, Relations publiques, Entreprises en démarrage, Présentation, Rédaction, Digital Marketing, SEM, Social Media Marketing, Web Analytics, Mobile Marketing, Stratégie marketing, Marketing en ligne, Marketing intégré, Marketing direct, Marketing digital, Statistiques web, Communication marketing, Publicité en ligne, Marketing social
Education
HEC Montréal
Concordia University
College Regina Assumpta
Ballistic Arts Media Studios inc. September 2015 - Present
Fido Solutions August 2011 - October 2014
RE/MAX All Points Realty Group May 2010 - August 2011
National Money Mart September 2008 - January 2010
Athletes World April 2004 - September 2008
Skills
Marketing, Adobe Creative Suite, Illustrator, Photoshop, Web Design, HTML5, CSS, Customer Service, Digital Marketing, Digital Media, Photography, InDesign, Web Development, After Effects, Advertising, Social Media, Marketing Communications, Visual Merchandising, Sales, Graphic Design, Social Media Marketing
Education
British Columbia Institute of Technology 2014 — 2015
Certificate, New Media and Web Development
Simon Fraser University 2008 — 2011
BA, Communications, Publishing
Douglas College 2004 — 2008
Diploma, Commerce and Business Administration
Centennial Secondary 2000 — 2004
Pivotal Payments October 2013 - Present
Moneris Solutions March 2012 - December 2013
Rogers Communications November 2010 - March 2012
Maple Leaf Sports & Entertainment March 2009 - October 2010
Hudson's Bay Company & Gap Inc. August 2008 - August 2009
Fido Solutions May 2004 - August 2008
Skills
Sales, Leadership, Solution Selling, Team Leadership, Customer Satisfaction, Coaching, Customer Retention, B2B, CRM, Account Management, Sales Process, Vendor Management, Competitive Analysis, Retail, Call Centers, Business Analysis, Cold Calling, Direct Sales, Sales Operations, Escalations Management, Business Development, Sales Management, Salesforce.com, Product Marketing, Merchant Acquiring, Payment Systems, Payment Card Processing, Mobile Payments, Electronic Payments, Payment Gateways, Business Strategy, PCI DSS, HR Policies, Start-up Consulting, Project Management, Financial Analysis, Corporate Communications, Legal Compliance, Risk Management, IT Operations, Private Investigations, Leadership Development, Information Security..., Technology Integration, System Integration..., Discrete Mathematics, Executive Reporting, Marketing Management, Secured Transactions, Credit Cards
Education
Durham College 2007 — 2010
Criminal Justice/Police Science
University of Ontario Institute of Technology 2007 — 2010
Criminalistics and Criminal Science
Fido Solutions March 2013 - Present
Sears Canada October 2012 - March 2013
quest August 2008 - August 2010
Skills
Market Research, Marketing Communications, Lead Generation, Marketing Strategy, Marketing Management, Advertising, CRM, Integrated Marketing, Competitive Analysis, Social Media Marketing, Team Management, Email Marketing, Marketing Research, Sales, Marketing
Education
Canadian University of Dubai 2008 — 2012
Bachelor degree, Marketing
University of Applied Science and Technology 2006 — 2008
College degree, Accounting and Finance
PVH Corp. May 2014 - November 2014
Osler, Hoskin & Harcourt LLP January 2010 - May 2014
Rogers Communications April 2008 - January 2010
Deloitte November 2006 - April 2008
Fido Solutions June 2002 - November 2006
Skills
Human resources, Human Resources, Performance Management, Onboarding, Talent Management, Customer Service, Employee Engagement, Talent Acquisition, Employee Relations, Recruiting, HRIS, HR Policies, Coaching, Succession Planning, Workforce Planning, Hiring, Employment Law, Personnel Management, Management, Performance Appraisal, Strategy
Education
Université du Québec à Montréal 2009 — 2011
MBA
Concordia University 2000 — 2003
Bachelor
Dawson College 1997 — 2000
D.E.C.
Oracle (formerly Taleo) November 2010 - Present
Oracle (formerly Taleo) March 2007 - November 2010
Deloitte October 2005 - March 2007
Taleo October 2003 - October 2005
Fido Solutions June 2001 - October 2003
Systematix December 1997 - June 2001
Quantum Information Resources December 1995 - November 1997
Skills
Program Management, Professional Services, Taleo, Consulting, Talent Management, Talent Acquisition, Management, Process Improvement, Sourcing, Team Management, PMO, Training, HRIS, Consultation, Technical Recruiting, SaaS, Management Consulting, Business Process..., Applicant Tracking..., SDLC, CRM, Performance Management, Personnel Management, College Recruiting, Full-cycle Recruiting, Business Process, Consultative Selling, People Management, Human Resources, Service Development, System Administration, Quality Auditing, Operations Management, Resource Management, Cloud Computing, Account Management, HR Software, Human Capital, System Implementations, Offshoring, Cloud Applications, Offshore Resource..., Enterprise Software, Recruiting, Integration, Software Implementation, Business Analysis, Change Management
Education
Bishop's University 1993 — 1995
Bachelor of Business Administration (B.B.A.)
FieldTurf December 2014 - Present
Fido Solutions May 2013 - December 2014
Rogers Communications July 2011 - May 2013
Rogers Communications May 2010 - July 2011
Rogers Communications June 2009 - May 2010
Rogers Communications May 2007 - June 2009
Skills
Marketing Communications, Customer Service, Competitive Intelligence, Social Media Marketing, Direct Marketing, Project Management, Telecommunications, Marketing Strategy, Internal Communications, Web Content Management, Translation, CRM, Salesforce.com, Market Intelligence, Market Share, Public Relations, Management, Customer Experience
Education
Concordia University 2007 — 2010
Bachelor's degree, Communication Studies
Vanier College 2005 — 2007
DEC, Communications
Vincent Massey Collegiate 2000 — 2005
Apple February 2014 - Present
Disneyland Resort April 2013 - July 2014
Bank of America September 2012 - April 2013
Fido Solutions 2011 - September 2012
Capilano University September 2005 - December 2010
Purified Water Store April 2009 - September 2010
Learn & Play Children's Centre 2004 - 2009
Skills
Non-profits, Market Analysis, Business Analysis, Administration, Customer Service, Team Leadership, People Skills, Strategy, Nonprofits
Education
Capilano University 2004 — 2010
Business Administration, Marketing, Business Administration
Westview Secondary 1999 — 2004
Autodesk March 2011 - August 2014
Toon Boom Animation Inc. April 2010 - March 2011
Nomad Logic May 2009 - October 2009
Fido Solutions October 2007 - December 2008
Rogers Communications 2005 - 2007
Invest in Kids August 2005 - October 2005
Art Gallery of Ontario March 2005 - September 2005
WSI Internet Consulting 2003 - 2004
Rudos Show Store January 2003 - December 2003
Mexicana Airlines 1999 - 2001
Skills
E-commerce, Mobile Devices, Product Management, Marketing, Leadership, Mobile Technology, Project Management, bitcoin, User Experience, Google Analytics, Marketing Strategy, Customer Experience
Education
Université de Montréal - HEC Montréal 2004 — 2005
Master's degree, E-Commerce/Electronic Commerce
Tecnológico de Monterrey 1994 — 1998
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 8.1
Colorado State University 1996 — 1996
Exchange Student, Business Administration and Management, General, B+
Domtar March 2015 - Present
Videotron August 2010 - February 2015
Soroc Technology April 2008 - August 2010
Fido Solutions November 2005 - March 2007
Skills
Telecommunications, Financial Analysis, Process Improvement, Analysis, Business Analysis, Financial Clearing..., Team Leadership, Project Management, Microsoft Office, Microsoft Excel, Finance, Access, Integration, Financial Modeling, Team Management, Competitive Analysis, Forecasting, Accounting, Financial Reporting, Budgets, Internal Audit, Sarbanes-Oxley Act
Education
McGill University 2012 — 2014
Graduate Diploma in Accounting, Accounting
Concordia University 2005 — 2009
B.COMM, Finance
TELUS October 2012 - Present
Videotron March 2012 - October 2012
Rogers Communications October 2008 - March 2012
Rogers Communications Inc. December 2006 - October 2008
Fido Solutions September 2004 - December 2006
Skills
Marketing Communications, Marketing Strategy, Direct Marketing, Customer Experience, Advertising, Social Media, Digital Marketing, Social Media Marketing, Online Advertising, Marketing, Mobile Marketing, Public Relations, Management, Telecommunications, Leadership, Product Marketing, Online Marketing, Event Planning, Integrated Marketing, Creative Direction
Education
Concordia University 2003 — 2006
BA, Communications
CEGEP Champlain St-Lambert 2001 — 2003
DEC, Communication and Media Studies
Vincent Massey Collegiate 1996 — 2001
High School Diploma
Upland Software March 2015 - Present
CANON Canada October 2014 - February 2015
TELUS Business Solutions August 2013 - October 2014
Toshiba Business Solutions October 2012 - August 2013
National Bank of Canada October 2011 - October 2012
Fido Solutions October 2010 - October 2011
Royal Canadian Navy Cadets January 2003 - September 2008
Skills
Direct Sales, Customer Experience, Telecommunications, Customer Retention, Account Management, Team Leadership, Enterprise Software, Solution Selling, Sales Operations, Cloud Computing, SaaS, Sales, Wireless, Business Development, Call Centers, Selling, VoIP
Education
Concordia University
JMSB - B.Commerce, Marketing
Rogers Communications Inc. December 2008 - Present
Rogers May 2005 - May 2008
Fido Solutions May 2004 - May 2008
Fido February 1991 - July 2001
Videotron 1996 - 1999
Skills
Workforce Management, Call Center, Process Improvement, Business Intelligence, Performance Management, Business Analysis, Team Leadership, Change Management, Coaching, Analysis, Forecasting, Telecommunications, Customer Service, Team Management, Budgeting, Strategic Planning, CRM, Customer Experience, Project Management, Call Centers, Workforce Planning, Operations Management, Direct Sales, Sales Management, Contact Centers
Education
Concordia University 1988 — 1991
Rogers Communications February 2012 - Present
Rogers Communications Inc. January 2010 - February 2012
Rogers Communications 2004 - January 2010
ADC 2002 - 2004
Fido Solutions 2001 - 2002
Entrust 2000 - 2001
Skills
Telecommunications, Billing Systems, Telecommunications..., Management, Wireless, SDLC, Integration, Testing, PMP, Team Leadership, Solution Architecture, Requirements Analysis, Process Improvement, Software Project..., BSS, Leadership, Unix
Education
Carleton University 1997 — 2001
Desjardins May 2011 - Present
Desjardins November 2008 - June 2011
Optimal Payments March 2008 - November 2008
Rogers Communications March 2006 - March 2008
Fido Solutions July 2003 - March 2006
Roots 1999 - 2003
Skills
Fraud, Credit Risk, Interviews, Financial Risk, Payment Card Processing, Certified Fraud Examiner, Debit Cards, Risk Analysis, Security Management, Payments, Security Operations, Data Analysis, Analysis, AML, Private Investigations, Analytics, Fraud Detection, Risk Assessment, Financial Services, Risk Management, Investigation, E-payments, Security, KYC, Payment Systems, Acquiring, Credit Cards, Business Analysis, Credit, SAS, Operational Risk..., Banking, Electronic Payments, Loss Prevention
Education
Concordia University 2000 — 2003
BA, Sociology - Psychology
Champlain st.lambert
Bachelor of Arts (B.A.)
Société des casinos du Québec April 2012 - Present
Ice.com March 2009 - July 2011
Rogers December 1998 - December 2008
Fido Solutions 2001 - 2004
Microcell Solutions inc. 1998 - 2001
Skills
SQL Server, SQL, Data Analysis, Analytics, Data Warehousing, Web Analytics, Omniture, Google Analytics, Excel, Budgeting, SAS, Databases, Access, C++, VBA, E-commerce, Call Center, Business Intelligence, Microsoft Excel, Microsoft SQL Server, Budgets, Management, Process Improvement, Project Management, Analysis, CRM, Call Centers, SharePoint
Education
SAS institute 2014 — 2014
Statistics 1: Introduction to ANOVA, Regression and logistic regression
Sas institute 2008 — 2008
Certification, Computer programming
Concordia University 2002 — 2004
Certificate, Computer programming
Université du Québec à Montréal 1996 — 1998
Certificate, Labour Law
College 1988 — 1990
DEC, Electrotechnique
A la recherche de nouveaux défis February 2015 - Present
Intermobilia inc. Agence Immobilière January 2003 - Present
IOS inc. June 2012 - January 2015
Fido Solutions 2002 - 2005
Fido Solutions 2001 - 2002
Fido Solutions 1999 - 2001
Fido Solutions 1998 - 1999
Marusa Marketing 1994 - 1998
Education
Concordia University 1995 — 1999
Gestion Administrative
VIA Rail Canada March 2015 - Present
Rogers Communications September 2012 - August 2014
Rogers Communications July 2010 - January 2013
Rogers Communications February 2009 - July 2010
Rogers Communications Inc. July 2006 - February 2009
Fido Solutions August 2002 - July 2006
Fido Solutions April 2001 - August 2003
Skills
Telecommunications, Sales Operations, Wireless, Cross-functional Team..., Direct Sales, Sales Process, Call Center, Team Management, Competitive Analysis, Customer Satisfaction, Team Leadership, Sales Management, Account Management, Project Management, Hardware Support, Business Analysis, Call Centers, Coaching, Operations Management, Business Intelligence, Management, Leadership, Program Management, Vendor Management, Strategy, Process Improvement, Project Planning, Business Process, Training, Customer Experience, Mobile Devices, Sales, Strategic Planning, B2B
Education
Concordia University 1994 — 1998
BA
Concordia University
Bachelor's degree
ATELKA 2015 - Present
Logixsource Consulting Ltd. 2013 - 2015
Rogers Communications Inc. 2007 - 2012
Fido Solutions 2004 - 2007
Fido Solutions 2000 - 2003
Skills
Process Improvement, Team Leadership, Customer Experience, Project Management, Customer Satisfaction, Cross-functional Team..., Operations Management, Team Management, Leadership, Call Centers, Supply Chain, Program Management, Telecommunications, Vendor Management, Strategy, Supply Chain Management, Management, Project Planning, Business Process..., Business Analysis, Change Management, Strategic Planning, Integration, Inventory Management, Forecasting, Continuous Improvement, Team Building, Sales, Six Sigma, Customer Service, Wireless, Sales Operations, Product Management, Analysis, Retail, CRM, Quality Assurance, Business Process, Performance Management, Outsourcing, Procurement, Logistics
Education
Concordia University 1987 — 1992
Certificate, Computer / Business Automation
Rogers Communications January 2014 - Present
Jessica Tedeschi Photography June 2009 - Present
Fido Solutions October 2003 - January 2014
Skills
Call Centers, Telecommunications, Training, Technical Support, Photography, Customer Service, Business Intelligence, Sales, Portraits, Studio Lighting, Leadership
Education
Dawson College 2009 — 2011
Commercial Photography
IPsoft, Inc. June 2014 - Present
Cisco Systems March 2013 - May 2013
Cisco Systems April 2011 - March 2013
Cisco Systems, Inc. & ORSYP Software, Inc., An Automic Company January 2006 - April 2011
ORSYP Software, Inc., An Automic Company March 2005 - January 2006
Fido Solutions December 2004 - March 2005
Fido Solutions June 2002 - December 2004
Skills
ITIL, IT Service Management, IT Operations, Software Project..., Unix, Cloud Computing, IT Management, Virtualization, Data Center, Pre-sales, Solution Architecture, Enterprise Software, IT Strategy, Enterprise Architecture, Service Management, Software Development, Linux, Cisco Technologies, Integration, Requirements Analysis, Business Process, Databases, Operating Systems, Servers, VMware, Telecommunications, SQL, Troubleshooting, Ksh, Leadership, Mentoring, Project Management, Strategy, Strategy Implementation, Vendor Management, Team Building, Team Leadership, Problem Solving, Incident Management, Communication, Collaboration, Automation, Job Scheduling, Process Improvement, Testing, TCP/IP, Technical Support, Network Architecture, Information Technology, Solaris
Education
Hofstra University 2013 — 2013
Concordia University 2000 — 2004
Bachelors of Engineering
Vanier College 1998 — 2000
Pure And Applied Science
Rogers Communications Inc May 2004 - November 2009
Fido Solutions 1997 - 2003
Skills
Wireless, Telecommunications, Customer Service, Network Administration, Team Leadership
Education
Concordia University 1985 — 1987
MBA, Finance
McGill University 1982 — 1985
BSC, Neurobiology
Rogers Communications October 2012 - Present
Rogers Communications September 2010 - October 2012
Rogers Communications Inc. January 2005 - October 2010
Fido Solutions 2002 - 2005
Fido Solutions April 1997 - January 2002
Skills
Telecommunications, Wireless, Account Management, Sales Management, Mobile Devices, Solution Selling, Team Leadership, Customer Experience, Direct Sales
Education
Cornell University - S.C. Johnson Graduate School of Management 2008 — 2011
Business and Executive Leadership
WA Porter Collegiate 1985 — 1989
OSSD
Institut universitaire en santé mentale Douglas January 2013 - February 2015
Institut universitaire en santé mentale Douglas January 2010 - January 2013
Loto Québec January 2009 - January 2010
Medisys January 2008 - January 2009
Fido Solutions January 2005 - January 2008
Fido Solutions January 2002 - January 2005
Skills
Analysis Services, SSRS, Business Intelligence, Microsoft Office, Customer Service, SQL, Microsoft Technologies, Sharepoint 2010, Microsoft Infopath..., Sharepoint 2010..., Process Improvement, SharePoint, Call Centers, Team Leadership, Telecommunications, Team Management, Management, Microsoft Excel, Project Management, Business Analysis, Change Management
Education
Université du Québec à Montréal 2005 — 2008
Bachelor of Business Administration (B.B.A.), Logistics, Materials, and Supply Chain Management
Dawson College 1999 — 2002
Computer science DEC, Computer Science
Sun Life Financial May 2011 - Present
Federated Press December 2010 - May 2011
Gaetano Di Falco August 2009 - November 2010
Fido Solutions April 2001 - July 2009
Stikeman Elliott LLP February 2000 - April 2001
Skills
Corporate Communications, Marketing, Social Media, Media Relations, Strategic Communications, Marketing Communications, Internal Communications, Project Management, Telecommunications, Direct Marketing, Team Leadership, Human Resources, Strategy, Leadership, Marketing Strategy, Management, Negotiation, Public Relations, Coaching, Customer Service, Account Management
Education
McGill University 1995 — 1998
Bachelor of Arts, Communications
Dawson College 1993 — 1995
DEC, Creative Arts
Fido Solutions October 2012 - Present
Fido Solutions January 2012 - October 2012
Fido May 2006 - January 2012
Mega Mag July 2004 - June 2006
Vitalite Quebec Magazine January 2002 - July 2003
Skills
SSRS, SQL, SSAS 2008, Visio, Data Analysis, Telecommunications, Business Analysis, Statistics, Analysis, Microsoft Excel, Excel, Team Leadership, Microsoft Office, Internal Communications, Economics, Economic Modeling, Economic Research, Risk Management, Risk Analysis, Mathematica, Customer Relations, Strategic Planning, Mathematics, Econometrics, Growth, Matlab, Stata, SQL Server Management..., French, Sales, English, Teamwork
Education
Concordia University 2010 — 2012
MA, Economics
Concordia University 2006 — 2010
BA, Economics/Mathematics and Statistics
Sony July 2013 - Present
Mosaic Sales Solutions April 2012 - July 2013
Aurum Group October 2010 - October 2011
Motorola Mobile Devices January 2010 - July 2010
Mosaic/Microsoft July 2009 - December 2009
Virgin Mobile Canada October 2007 - July 2009
Fido Solutions March 2005 - September 2007
Fido Solutions September 2006 - July 2007
Fido Solutions March 2006 - September 2006
Fido Solutions September 2004 - March 2006
Skills
Telecommunications, Sales Operations, Sales, Sales Management, Customer Service, Management, Leadership, Coaching, Selling, Merchandising, Cross-functional Team..., Teamwork, Retail, Marketing, Training, Marketing Strategy, Customer Retention, CRM, Team Leadership, Team Building, Direct Sales, Business Development, Inventory Management, Sales Process, Negotiation, Employee Training, Mobile Devices, Time Management, Account Management
Education
British Columbia Institute of Technology
Bachelor's of Business Administration
British Columbia Institute of Technology / BCIT 2001 — 2003
Diploma
Langara College
Simon Fraser University - 8888 University
CN January 2015 - Present
Abitar Group June 2012 - Present
Fido Solutions June 2013 - May 2014
Concordia University January 2013 - May 2013
Bell Technical Solutions August 2012 - September 2012
La Cravaterie January 2012 - May 2012
Concordia University January 2011 - May 2011
Pell & Bales June 2010 - September 2010
Price Financial Services April 2010 - May 2010
Caramel (Ice Cream Shop) June 2008 - September 2008
Skills
Microsoft Office, Simply Accounting, Sage Accpac, QuickBooks, Windows Movie Maker, Microsoft Word, Microsoft Excel, Microsoft Publisher, Microsoft PowerPoint, Microsoft Access, Customer Service, PowerPoint, Teamwork, Accounting, Accounts Receivable, Financial Accounting, Accounts Payable, Invoicing, Account Reconciliation, Bookkeeping, Payroll, Spreadsheets, General Ledger, Simple Comptable, Access, Time Management, Financial Reporting, Financial Analysis
Education
Concordia University 2013 — 2014
Diploma in Chartered Accountancy, Chartered Accountancy
Concordia University 2010 — 2013
Bachelor of Commerce (BCom), Accountancy
Vanier College 2007 — 2010
DEC, Accounting and Management
Ecole Secondaire Saint-Luc
Rogers Communications Inc. March 2009 - Present
Rogers Retail June 2007 - March 2009
Rogers Wireless November 2005 - January 2007
Fido Solutions October 1999 - November 2005
Ballin Inc. October 1997 - October 1999
Birks Jewellers Inc. September 1993 - June 1996
Henry Birks & Sons Limited January 1992 - September 1993
Henry Birks & Sons Limited August 1991 - January 1992
Skills
Supply Chain, Inventory Management, Inventory Control, Teamwork, Team Building, Cross-functional Team..., Change Management, Business Communications, Knowledge Management, Product Management, Continuous Improvement, Customer Service, Physical Inventory, Inventory Accuracy, Sales, Merchandising Systems, Vendor Relationships, Building Relationships, Problem Solving, Operational Efficiency, Process Improvement, Telecommunications, Team Leadership, Customer Experience, Customer Satisfaction, Vendor Management, Team Management
Education
Concordia University 1987 — 1991
BA, Major in Accounting
McGill University 1983 — 1986
BA, Major Political Science
Vanier College 1981 — 1983
DEC, Social Sciences
Marymount Comprehensive High School 1978 — 1982
High school
Carte Blanche Style 2013 - Present
Fido Solutions January 2012 - Present
AOD Marketing December 2013 - January 2015
Annabelle Cosmetics December 2010 - December 2011
Centre Rockland October 2011 - October 2011
Rogers Communications January 2011 - July 2011
Rowenta June 2011 - June 2011
Fashionista 514 March 2011 - March 2011
ALDO Group August 2010 - January 2011
Skills
Social Media..., Social Media Outreach, Fashion, Blogging, Social Media, Social Media Marketing, Public Relations, Styling, Blogger, Event Planning, Copywriting, WordPress, Blog Marketing, Visual Merchandising, Writing, Research, Social Marketing, Freelance Writing, Merchandising, Retail Buying, E-commerce, E-commerce Consulting, Magazines, Marketing, Visual Styling, Stylists, Market Research, Fashion Buying, Retail Sales, Retail Marketing, Social Networking, Weebly, Mentoring, Professional Mentoring, Marketing Communications, Communication
Education
Concordia University
Fido Solutions January 2014 - Present
Fido Solutions September 2009 - January 2014
Fido Solutions September 2008 - September 2009
Skills
Wireless, Workforce Management, Call Centers, Customer Experience, Telecommunications, Contact Centers, Team Leadership, Customer Satisfaction, Team Management, Process Improvement, Business Analysis, Mobile Devices
Education
Concordia University 2006 — 2012
Bachelor of Applied Science (B.A.Sc.), Computer Science and Information Systems
Université Antonine 2001 — 2004
French BAC, Sociology and Economy
Rogers Communications May 2013 - Present
Fido Solutions April 2011 - May 2013
Carleton University September 2009 - April 2011
Skills
Social Media, PowerPoint, Time Management, Customer Service, Team Leadership, Event Planning, Research, Communication Skills, Teamwork, Leadership, Microsoft Office, Event Management, Social Networking, Marketing
Education
Carleton University 2009 — 2013
Bachelor of Arts (Hons), Economics, High Distinction
Carleton University 2006 — 2009
Bachelor of Engineering, Electrical
Columbia International College
Jewish General Hospital February 2010 - Present
TELUS July 2011 - June 2012
Fido Solutions October 2009 - January 2011
Skills
Microsoft Excel, Microsoft Office, Research, PowerPoint, Microsoft Word, Data Analysis, Customer Service, Marketing Research, Online Research, Outlook, Social Media, Qualitative Research, Data Entry, Access, Quantitative Research
Education
Concordia University 2010 — 2015
Economics, Economics
Dawson College 2007 — 2010
International Business
Ginsberg, Gingras & Associés Inc. June 2013 - Present
Ginsberg, Gingras & Associés Inc. January 2013 - Present
Ginsberg, Gingras & Associés Inc. April 2012 - December 2012
Walter Surface Technologies October 2011 - December 2011
Fido Solutions September 2009 - October 2011
BenAstrum Life Sciences Institute May 2008 - September 2008
McDonald's Corporation January 2000 - January 2002
Skills
Organized, Hard Worker, Goal Oriented, Customer Service, Customer Satisfaction, Sales, Microsoft Office, Time Management, Teamwork, Accounting, People Skills, B2B, Integrity, Leadership, Personal Finance, Budgets, Financial Analysis, Credit
Education
McGill University 2009 — 2011
Certificate in Management, CMA
McGill University 2008 — 2011
Certificate of Accounting, CMA
Concordia University 2007 — 2008
Certificate, Arts and Sciences
Dawson College 2004 — 2006
DEC, Social Sciences
YOLARX Consultants September 2015 - Present
YOLARX Consultants July 2015 - August 2015
Genome Quebec August 2010 - December 2014
Shoppers Drug Mart November 2007 - November 2011
Genome Quebec December 2007 - August 2010
Pharmacie Desjardins Ltée January 2007 - August 2007
uOttawa January 2007 - April 2007
Fido Solutions June 2006 - August 2006
Education
Université de Montréal 2015 — 2016
Master’s Degree, Pharmaceutical Sciences (Pharmacoepidemiology/Pharmacovigilance)
Université de Montréal 2012 — 2015
Specialized Graduate Diploma (D.E.S.S.), Drug Development (Regulatory Affairs)
Kriger Research Group International 2007 — 2009
Clinical Research Associate Program + GCP Certificate
University of Ottawa 2003 — 2006
Honours B.Sc., Biopharmaceutical Sciences (Specialization in Genomics)
Dawson College 2001 — 2003
College Diploma (DEC), Health Services/Allied Health/Health Sciences, General
TELUS April 2013 - Present
Bell May 2012 - December 2012
Fido Solutions August 2011 - April 2012
Statistics Canada June 2011 - August 2011
Skills
Team Leadership, Telecommunications, Microsoft Office, Customer Service, Call Center, Vendor Management, Management, Microsoft Excel, Marketing Strategy, Customer Experience, Process Improvement, Team Building, Operations Management, Sales Management, Wireless, Microsoft Word, Teamwork, Problem Solving, IEX Total View, SPSS, Call Centers
Education
Concordia University 2012 — 2015
Sociology
John Abbott College 2009 — 2011
Commerce
8 Count Dance Complex July 2014 - Present
Casa Grecque October 2013 - June 2014
Fido Solutions March 2013 - September 2013
WMI August 2010 - March 2012
Skills
Retail, Retail Sales, Customer Service, Sales, Teamwork, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Team Leadership, Social Networking, Time Management, Customer Satisfaction
Education
McGill University 2013 — 2016
Bachelor of Arts (B.A.), Psychology
CEGEP - John Abbott College 2010 — 2012
DEC, Business/Commerce, General
College Beaubois 2005 — 2010
DES, General Studies
ClearDent October 2014 - Present
FDM Software July 2013 - October 2014
ClearDent 2008 - August 2011
Fido Solutions 2004 - 2007
Scotiabank February 2004 - December 2004
Look Communications 2002 - 2003
Sodema 2001 - 2002
Skills
SQL, C#, Java, MySQL, PHP, HTML, jQuery, ASP.NET, .NET, Technical Support, Supervisory Skills, Technical Staff..., Team Leadership, Linux, Microsoft SQL Server, Web Applications, HTML 5, C++, JSF, Android Development, RESTful architecture, Web Application Design, Subversion, Java Enterprise Edition, C, Hadoop, Microsoft Office, Shell Scripting, AJAX, Windows Server, JSON, COBOL, Oracle, Scrum, Agile & Waterfall..., OOAD, SOLID principles, Certified Scrum Master..., Eclipse, HTML5, Databases, JavaScript, Tier 2
Education
British Columbia Institute of Technology 2011 — 2013
Diploma of Technology, Computer Systems Technology – Information Systems
Dawson College 1999 — 2000
Fido Solutions October 2010 - Present
Skills
Microsoft Office, Management, Microsoft Excel, Leadership, Microsoft Word, PowerPoint, Research, Process Improvement, Sales, Project Management, UAV, Multicopters, RC
Education
Concordia University 2000 — 2001
Liceul Teoretic Dante Alighieri Bucharest 1993 — 1996
Italian Studies Language and Literature
YPITData (YP-IT Ltd.) March 2015 - May 2015
Fido Solutions May 2014 - August 2014
Skills
Java, C, C++, HTML, CSS, Eclipse, Customer Service
Education
Carleton University 2014 — 2018
Bachelor of Computer Science, A-