Fireside Bank
Founded: 1950 Parent organization: Kemper Direct
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Fireside Bank Employees
PayPal July 2014 - Present
PayPal March 2011 - June 2014
Marix Servicing, LLC March 2010 - March 2011
Fireside Bank January 2009 - March 2010
Share Group October 2007 - December 2008
Skills
Avaya, Customer Service, Outlook, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Networking, Team Management, Coaching, Windows, Sales, Strategy, Credit, Call Centers, Software Documentation, Training, Management, Workforce Management, Troubleshooting, Project Management, Contact Centers, Time Management, Business Analysis, Vendor Management, Analysis, Leadership, Team Leadership, Integration, Data Analysis, Risk Management, Operations Management, Forecasting, IVR, Telecommunications, ACD, System Administration, Strategic Planning, Analytics, Process Improvement, Access, Customer Experience, Customer Satisfaction, Human Resources
Education
Phoenix College 2009 — 2013
N/A, Business
Insurance Auto Auctions February 2006 - Present
Drive Time Corporation 2005 - 2006
Fireside Bank 2003 - 2005
North Bay Auto Auction 2002 - 2003
Manheim 1996 - 2002
Skills
Automobile, Marketing, Management, Automotive, Customer Satisfaction, Auctioneers, Auction Management, Vehicle Remarketing, Training, Employee Training, Project Management, Salesforce.com, Sales Presentations, Customer Retention, Negotiation, Operations Management, Sales, Sales Management, Sales Operations, Sales Process, Team Building, Vehicles
Education
Hawaii Pacific University 1995 — 1997
Bachelor's degree, Communcations / PR
Kansas City Missouri School of Auctioneering 1993 — 1993
Auctioneering
Santander Consumer USA Inc. September 2014 - Present
Santander Consumer USA Inc. October 2011 - Present
Fireside Bank February 2009 - May 2009
Triad Financial/Santander Consumer USA September 2007 - February 2009
CitiFinancial Auto / Citigroup October 2003 - September 2007
Merritt Hawkins April 2001 - June 2003
Skills
SDLC, Project Management, Requirements Analysis, PMO, MS Project, Visio, Project Planning, IT Strategy, Business Requirements, Software Project..., Requirements Gathering, Agile Methodologies, Waterfall, Scrum, Agile Project Management, Business Analysis, User Acceptance Testing, Analysis
Education
Belhaven College
BBA, Business Administration
Bank of the West February 2013 - Present
Fireside Bank May 2004 - April 2012
Fireside Bank 2007 - 2011
Fireside Bank 2005 - 2007
Fireside Bank May 2004 - 2005
Guardsmark June 2003 - February 2004
General School Runcu Salvei, Romania 1992 - 1993
Skills
Excellent analytical..., Excellent listening,..., Logical and efficient,..., Highly motivated and..., Ability to effectively..., Strong customer service..., Experience working in a..., I believe in hard work..., MS Office, Witness Quality for..., Avaya CMS Supervisor..., Creative Solutions, Pressure, Organization &..., Microsoft Office, Call Center, Avaya, Credit, Analytical Skills, Collaborative..., Customer Service, Credit Cards, Banking, Customer Satisfaction, Loans, Outlook, Management, Leadership, Training, Recruiting, Analysis, Data Analysis, Coaching, Negotiation, Process Improvement, Team Management, Vendor Management, Risk Management, Microsoft Excel, Strategy, Loss Mitigation, Quality Assurance, Loan Servicing, Credit Analysis, Relationship Management, Finance, Call Centers, Payments, Portfolio Management, Credit Risk
Education
"Dimitrie Cantemir" Law School- Cluj- Napoca Romania
Chabot College
Interior Design
University of Public Administration "Avram Iancu" Cluj -Napoca Romania
Comcast Cable January 2014 - Present
Richmar Associates Inc July 2012 - Present
Fireside Bank August 2008 - March 2012
AMERICAN REVENUE MANAGEMENT October 2004 - July 2008
San Leandro Collection Service March 2002 - September 2004
Skills
Loans, Mentoring, Customer Service, Banking, Payment Processing, Mortgage Lending, Problem Solving, Credit, Underwriting, Customer Relations, Excel, Negotiation, Team Building, Strategic Planning, Compliance, Coaching, Account Management, Microsoft Office, Team Leadership, Credit Analysis, Word, Access, Call Center, PowerPoint, Customer Satisfaction, Billing, Real Estate, Payments, Outlook, Accounts Receivable, Analysis, Administration, Risk Management, Supervisory Skills, Financial Analysis, Contract Negotiation, Training, Management, Microsoft Excel, Microsoft Word, Payment Card Processing, Sales, Call Centers, Recruiting, Invoicing, Finance, Loss Mitigation, Loan Servicing, Leadership, Program Management
Education
Cuesta College 1987 — 1989
Associate of Science (AS)
Cuesta College 1987 — 1989
Associate of Arts
Saputo October 2011 - Present
Fireside Bank October 2006 - October 2011
Yancey Lumber June 2005 - October 2006
Skills
Customer Service, 10 Key, Call Center, Outlook, Excel, Microsoft Office, Customer Relations, Word, Problem Solving, Access, PowerPoint, Banking, Avaya, Telemarketing, Loans, Payment Processing, Payments, Customer Experience, Windows, Research, Operating Systems, Microsoft Word, Microsoft Excel, Call Centers, Credit, Customer Satisfaction, Data Entry, Risk Management, Time Management
Education
University of Phoenix 2006 — 2008
Bachelors in Business Managment, Business Managment
Modesto Junior College 2001 — 2008
Associate of Arts (AA), General College
CompuCom 2010 - 2011
Lucile Packard Children's Hospital November 2009 - July 2010
CompuCom November 2008 - November 2009
Fireside Bank November 2002 - April 2005
Skills
Bilingual-English/Spanis..., Handle high volume of..., able to work..., Multi-tasked, able to navigate..., perform mathematical..., understand and carry..., maintain good business..., administrative support, 9 years collections..., assistant manager, 9 years of customer..., 9 years of call center..., Medical Records
Education
Academy of Art University 2006 — 2007
Industrial and Product Design
Academy of Art University 2001 — 2002
Industrial and Product Design
Electronic Arts April 2013 - Present
Emerson Human Capital Consulting August 2011 - March 2013
Source Potential August 2009 - August 2011
Wells Fargo March 2010 - July 2011
Wells Fargo Bank September 2004 - May 2009
Fireside Bank February 2003 - September 2004
Skills
Leadership Development, Instructional Design, Change Management, E-learning, Performance Consulting, Training, Training Facilitation, E-Learning, Organizational..., Management, Sales Leadership..., Talent Management, Consulting, Succession Planning, Retail, Organizational Design, Blended Learning, Instructor-led Training, Leadership, Training Delivery, Workshop Facilitation, Performance Management, Business Development, Employee Engagement, Executive Coaching, Organizational..., Employee Training, Onboarding, Career Development, Workforce Planning, Performance Improvement, Talent Acquisition, Coaching, Strategy, Business Planning, Recruiting, Human Resources, Sales Operations, Sales, Employee Relations, Interviews, Applicant Tracking..., Needs Analysis, Program Management
Education
California State University-Chico
Bachelor's Degree, Psychology
Capella University
Master's Degree, Instructional Design
Herb Thomas & Associates February 2013 - Present
Kapsack & Bair, LLP December 2008 - August 2012
Fireside Bank August 2007 - October 2008
Hudson Group September 2006 - July 2007
Lucky Grocery Store December 2004 - August 2006
Skills
Customer Service, Negotiation, Risk Management, Call Centers, Finance, Data Entry, Credit, Microsoft Office, Microsoft Word, PowerPoint, Banking, Training, Public Speaking, Debt Settlement, Legal Assistance, Collections, Contract Negotiation, Bookkeeping, Data Processing, Notary Public
Education
Merritt College 2011 — 2014
Certificate, Paralegal Studies
Arizona State University 2006 — 2007
Bachelors of Science, Pre-Nursing
ST. Elizabeth High School 2002 — 2006
Diploma
Comcast Cable September 2014 - Present
Comcast Cable September 2010 - September 2014
Comcast Cable February 2008 - September 2010
Financial Center Credit Union March 2007 - February 2008
Fireside Bank September 2001 - April 2006
AAA Northern California, Nevada & Utah Insurance Exchange February 1998 - September 2001
AAA Northern California, Nevada & Utah Insurance Exchange September 1996 - February 1998
Skills
Telecommunications, Call Center, Operations Management, Change Management, Management, Time Management, Leadership, Team Management, Recruiting, Training, Project Management, Customer Experience, Troubleshooting, Servant Leadership, Coaching, Broadband, Cross-functional Team..., Program Management, Customer Retention, Workforce Management, Team Leadership, Process Improvement, Project Planning, Team Building, Customer Service, Call Centers
Education
California State University-Hayward
Bachelor's Degree, Computer Information Systems
Chabot College
Associate's Degree, Computer Information Systems
Met Laboratories, Inc. June 2008 - Present
Fireside Bank February 2002 - June 2006
Expo Design Center February 2003 - February 2004
Education
Heald College 2002 — 2004
Associates, Associate in Applied Science Degree in Computer
Lending Club July 2015 - Present
Allegro Credit May 2014 - July 2015
EOS CCA March 2012 - May 2014
Performant Financial Corporation 2011 - 2012
Bank of the West 2010 - 2010
San Mateo Credit Union 2009 - 2010
Fireside Bank January 2004 - September 2009
Skills
FDCPA, Repossessions, Skip Tracing, Customer Service, Collection Strategy, Microsoft Excel, Management, Loss Mitigation, Recoveries, Predictive Dialers, Credit, Microsoft Office, Finance, Risk Management, Default, Microsoft Word, PowerPoint, Outlook, Budgets, Analytics, Consumer Debt, Consumer Lending, Analysis, Assets Recovery, Strategic Planning, Accurint, Credit Cards, Subprime, Unsecured Loans, Accounting, Training, CUBS, Avaya, Crystal Reports, Project Management, Leadership Development, Employee Training, Collections, Forecasting, English, Windows, Research, promise land, Linx, lexis nexis
Education
Diablo Valley College 2002 — 2003
Heald College 2001 — 2002
California Institute of the Arts June 2014 - April 2015
Southwestern Law School November 2010 - May 2014
Southwestern Law School January 2009 - December 2010
Fireside Bank January 2007 - January 2009
Law Offices of Robert Star June 2005 - January 2007
Skills
Datatel, System Administration, Systems Analysis, Microsoft Excel, SQL, Microsoft SQL Server, Programming, Outlook, Analysis, Microsoft Word, Customer Service, Credit Cards, Access, PowerPoint, Microsoft Office, Call Center, Vendor Management, Banking, Team Leadership, Credit, Software Documentation, Training, Business Analysis, Program Management, Windows
Education
John F. Kennedy University 2002 — 2006
Juris Doctor
Cebu Doctors' University 1997 — 2000
BS
State Farm June 2013 - Present
Exeter Finance Corp 2013 - July 2013
Westlake Financial Services October 2011 - December 2012
Credit Acceptance September 2010 - October 2011
Bank of America February 2008 - September 2010
Fireside Bank June 2006 - February 2008
Peterson Automotive Group May 2004 - June 2006
JM&A Group, Inc. April 2002 - May 2004
Skills
Excel, PowerPoint, Sales Management, Team Building, Credit Analysis, New Business Development, B2B, Relationship Management, Team Leadership, Automotive, Finance, CRM, Banking, Negotiation, Sales Operations, Salesforce.com, Property & Casualty..., Sales Presentations, Life and Health..., Marketing, Mortgage Lending, Financial Services, Strategy, Competitive Analysis, Management, Variable Annuities, Selling, Business Development, Risk Management, Process Improvement, Sales, Credit, Car Loans, Commercial Insurance, Leadership, Life Insurance, Residential Mortgages, Term Life Insurance, Whole Life, Microsoft Excel
Education
University of South Florida 1994 — 1995
Master of Arts, Mathematics Education/Business Administration, 3.97
Saint Leo University 1978 — 1981
Bachelor of Arts (B.A.), Education/Finance, 3.97
Performant Financial Corporation April 2014 - Present
Lending Club October 2012 - October 2013
Fireside Bank August 2001 - April 2012
Skills
Loans, Accounting, Banking, Collections, Portfolio Management, Risk Management, Management, Credit, Financial Services
Education
City College of San Francisco 1985 — 1987
Progressive Financial Services, Inc December 2012 - Present
Associated Creditors Exchange (ACE Global) January 2012 - December 2012
Fireside Bank January 2011 - January 2012
Nationwide Credit Recovery and Finance LLC January 2003 - January 2011
Skills
Operations Management, Credit, Workforce Management, Process Improvement, Customer Service, Predictive Dialers, Loans, Banking, Customer Satisfaction, Vendor Management, Underwriting, Branch Management, Loan Servicing, Six Sigma, Relationship Management, Finance, Credit Analysis, Sales
Education
John Marshall 1992 — 1996
Grad
Bluffton University
Performant Recovery Inc May 2013 - Present
Fireside Bank October 2003 - May 2012
Fireside Bank 2003 - 2012
Skills
Case management skills, Strategic Planning, Knowledge of Economic..., ability to collect bad..., Accounting, Loans, Case Managment, Economics, FDCPA, Management, Portfolio Management, Finance, Credit Analysis, Insurance, Case Management, Loss Mitigation, Credit
Education
College of San Mateo 1993 — 1996
Associate of Arts (AA), Computer Science
capuchino high school 1988 — 1992
GE, General Studies
Caffeine Games January 2015 - Present
Laurus College January 2013 - Present
Alelo June 2009 - April 2012
Dream Machine Studios July 2008 - June 2009
Crown Auto Center January 2008 - June 2009
Fireside Bank September 2002 - April 2007
Kelly Services January 2001 - September 2002
THQ August 2000 - January 2001
Novalogic 2001 - 2001
Candle Corporation December 1996 - July 2000
Skills
Animation, Video Games, Character Animation, Photoshop, Digital Media, Computer Animation, Illustrator, Illustration, Flash, Modeling, Computer Graphics, 3D, Zbrush, Art, Publishing, New Media, After Effects, Maya, Traditional Animation, Unity3D, Storyboarding, Game Design, 3D Modeling, Windows Phone, Graphic Design, Social Media, Adobe Creative Suite, Premiere, InDesign, Drawing, Scripting, Game Development, Character Rigging, Level Design, Windows 8, Adult Education, Microsoft Excel, Flash Animation
Education
Western Governors University 2015 — 2017
Bachelor’s Degree, Marketing/Marketing Management, General
Animation Mentor 2007 — 2009
Character Animation, Animation
Kaplan University 2003 — 2005
Associates of Applied Science, Criminal Justice/Police Science
Technology Development Center 1998 — 1999
Certificate, 3d graphics
Channel Islands High School
Customer Service March 2007 - June 2008
CDP Promotions 2007 - 2008
Fireside Bank January 2006 - February 2007
Kaiser Permanente January 2001 - February 2002
Skills
Appointment Scheduling
Education
Carrington College California-San Leandro 2011 — 2012
Medical Billing and Coding, 3.85
College of Alameda 2010 — 2011
Medical Terminology, 4.0
Carrington College California
Cheo's Services January 2011 - Present
Fireside Bank October 2006 - May 2009
DQ Technology, Inc May 2003 - May 2006
Collection Bureau of America May 2002 - May 2003
Heald College School of Technology January 2000 - January 2002
Skills
Entrepreneurship, Sales Management, Project Management, Marketing Management, IT Management, Customer Satisfaction, Customer Service, Investments, Spanish, Direct Sales, IT Solutions, Collections, Call Center, Emergency Medical, Auto Sales, Restaurant Management, Call Centers, Account Management, Leadership
Education
DeVry University 2011 — 2013
Bachelor of Science Degree, Technical Management: emphasis in Health Services Management
City College of San Francisco, School of Health 2010 — 2010
CCSF Certificate/ AS Degree, Emergency Medical Technology/Technician (EMT Paramedic)
Heald College School of Technology 2001 — 2002
Associate in Applied Science Degree, Network Technology, 4.0 GPA
Heald College School of Technology 1999 — 2001
Associate in Applied Science Degree, Information Technology, 4.0 GPA
LegalShield July 2009 - Present
Herbalife January 2003 - Present
Fireside Bank April 1987 - February 2010
Skills
Coaching, Outlook, Customer Service, Small Business, Microsoft Office, Public Speaking, Team Building, Training, Leadership, Customer Satisfaction, Event Planning, Strategic Planning, Human Resources, Fundraising, Leadership Development, Time Management, Employee Benefits, Social Networking, Sales, Team Leadership, Insurance, Call Centers, Negotiation, Employee Relations, Marketing, Contract Negotiation, Budgets, Management, Account Management, Microsoft Word, Nonprofits, Data Entry, Administration, Administrative..., Entrepreneurship, Recruiting, PowerPoint, Analysis, Social Media, Microsoft Excel, Access, Event Management, Business Development, Teamwork, Public Relations, Program Management, Process Improvement, Direct Sales, Office Management, Social Media Marketing
Education
De Anza College
Associate of Arts (A.A.) Paralegal Studies (ABA Approved)
Castle Pines Marketing/ Independent Agent (owner) August 2009 - Present
Fireside Bank May 2004 - May 2009
Skills
Salesforce.com, Customer Service, Account Management, Customer Satisfaction, New Business Development, Sales Management, Portfolio Management, Credit, Strategic Planning, Sales, Contract Negotiation, Finance, Team Building, Negotiation, Business Development, Loans, Customer Retention, Business Strategy
Education
California State University-Chico 1982 — 1985
B.A, Information and Communications Studies-Public Relations Option
California Republic Bank December 2013 - Present
Financial Industry Technical Services, Inc. (FITS-Inc.) May 2012 - December 2013
Federal Deposit Insurance Corp (FDIC) August 2010 - May 2012
Fireside Bank December 2007 - May 2009
Triad Financial /RoadLoans.com 2000 - 2007
Aames Home Loan 1999 - 2000
Skills
Credit Portfolio..., Credit Risk, Credit, Analysis, Risk, Portfolio Management, Financial Risk, Strategy, Loans, Risk Management, Process Improvement, Financial Reporting, Mortgage Lending, Finance, Business Strategy, Banking, Financial Analysis, Management, Commercial Lending, Forecasting, Mergers & Acquisitions, Credit Scoring, Investments, Credit Analysis
Education
Pepperdine University 1992 — 1995
MBA, Finance
University of Oklahoma
B.A, Finance
Moss Adams LLP January 2000 - Present
DSS Construction October 2004 - June 2005
Fireside Bank 1996 - 1999
Skills
Financial Accounting, Auditing, Leadership, Accounting, Audit Management, Presentations, Problem Solving, Assurance, GAAP, SOX 404, Internal Controls, Customer Relations, Customer Retention, Financial Reporting, Financial Audits, Financial Statements, Financial Statement..., Staff Training, Staff Management, Public Speaking, SEC Financial Reporting, CPA, Financial Analysis, US GAAP, Finance, Employee Benefits, Internal Audit, SEC filings
Education
California State University-East Bay 1989 — 1994
Accounting
Santander Consumer USA Inc. March 2013 - Present
GM Financial January 2009 - February 2013
GM Financial February 2009 - November 2012
Graypoint Auto Finance January 2007 - March 2008
Onyx Acceptance Corporation/Capital One Auto Finance November 2004 - June 2007
Fireside Bank March 2002 - November 2004
Skills
Loans, New Business Development, Dealers, Sales Operations, Credit, Credit Analysis, Underwriting, Automobile, Consumer Lending, Credit Risk, Sales Management, Account Management, Sales, Marketing, Loan Origination, Banking, Portfolio Management, Negotiation, Profit, Salesforce.com, Business Development, Management, Relationship Management, Business Planning
Education
Bellevue Community College 1993 — 1995
Marketing
The Hershey Company May 2014 - April 2015
Altria Group Distribution Company 2004 - 2012
BioGenex 2003 - 2004
Fireside Bank 2002 - 2003
Det Norske Veritas 1995 - 1999
Skills
Administrative Support, Office Management, Sales, Project Coordination, Administrative..., Customer Service, Management, Time Management, Key Account Management, Event Management, Cross-functional Team..., Teamwork, Project Planning, Marketing, Account Management, Leadership, Retail, Human Resources, Budgets, Public Relations, Team Leadership, Sales Operations, Merchandising, Outlook, Social Media Marketing, Strategic Planning
Education
Libera Università di Lingue e Comunicazione IULM
BA, Public Relations
Challenge Financial Services, Capital Group April 2011 - Present
Elite Auto Transport June 2009 - March 2011
Fireside Bank December 2007 - March 2009
Fireside Bank April 1997 - December 2007
Fireside Bank April 1993 - March 1997
Bank of America October 1987 - January 1993
Skills
Loans, Strategic Planning, Credit, Six Sigma, Selling, Underwriting, Finance, Consumer Lending, Performance Management, Relationship Management, Sales Operations, Process Improvement, Training, Leadership, Financial Analysis, Sales, Negotiation, Risk Management, Coaching, Banking, Loss Mitigation, Customer Satisfaction, Forecasting, Contract Negotiation, Analysis, Vendor Management, Portfolio Management, B2B, Real Estate, Call Centers, Financial Services, Customer Retention, Loan Origination, Account Management, Management, Business Development, Mortgage Lending, Credit Analysis, New Business Development, Sales Management, Team Building, Executive Management, Loan Servicing, Credit Cards, Marketing, Marketing Strategy, Credit Risk, Profit
Education
California State University-Fullerton 1993 — 1995
Extended Education, Business administration & selling skills for bankers
Bank of Marin November 2012 - Present
Bank of Marin October 2010 - January 2013
CITIBANK, Cottingtown November 2008 - October 2010
Fireside Bank September 2006 - March 2008
WASHINGTON MUTUAL BANK February 2006 - September 2006
WASHINGTON MUTUAL BANK April 2003 - February 2006
ULTIMATE STAFFING/ JEROME'S FURNITURE December 2001 - July 2003
NOAH'S PARK PRESCHOOL April 2001 - November 2001
KINDERCARE LEARNING CENTERS February 2001 - April 2001
CHILDRENS CENTER September 1999 - February 2001
Skills
Microsoft Excel, Banking, Consumer Lending, Credit, Customer Service, Data Entry, Finance, Credit Analysis, Loans, Retail Banking
Education
College of Marin
Sir Francis Drake High School- San Anselmo
Diploma
Flextronics October 2014 - Present
Flextronics 2010 - Present
British Telecom May 2009 - September 2009
Fireside bank May 2007 - November 2008
Asia Online 2000 - 2000
Lee & Nee Software 1996 - 1999
Skills
Project Management, Finance, Financial Modeling, Business Analysis, Forecasting, Financial Analysis, Analysis, Budgets, Corporate Finance, Business Intelligence, Strategic Planning, Hyperion Enterprise, Risk Management, Data Analysis, Analytics, Accounting, Financial Reporting, Managerial Finance, Business Process..., Cross-functional Team..., Mergers
Education
California State University-East Bay 2002 — 2006
B.S. Business Administration
Calcutta University 1994 — 1996
B.Com
National Institute of Information Technology 1994 — 1996
Certificate in Software Development and Systems Management
Pratt Memorial School 1986 — 1994
Kal Krishnan Consulting Services, Inc. November 2013 - Present
Aura Management Consulting, LLC April 2013 - November 2013
National Oceanic and Atmospheric Administration (NOAA) February 2010 - June 2010
Monterey Institute of International Studies October 2008 - January 2010
OfficeTeam November 2007 - June 2008
Fireside Bank September 2006 - June 2007
Mount Holyoke College January 2003 - May 2003
Skills
Environmental Policy, Public Speaking, Policy Analysis, PowerPoint, Microsoft Excel, Data Analysis, Marine Protected Areas, Public Policy, Microsoft Office, SharePoint, Microsoft Word, Management, Community Outreach, Proposal Writing, Marine Conservation, Collaboration, Excel, Word, InDesign
Education
Monterey Institute of International Studies 2008 — 2010
M.A., International Environmental Policy
Mount Holyoke College 2001 — 2005
B.A., Environmental Studies, Politics, Religion
The School for Field Studies 2003 — 2003
Coastal Ecosystems, Marine Animals
Springleaf Financial Services March 2008 - Present
Fireside Bank October 1998 - March 2008
Skills
Microsoft Office, Loan Servicing, Vendor Management, Payments, Microsoft Excel, Human Resources, Insurance, Troubleshooting, Banking, Call Center, Customer Satisfaction, Loans, Process Improvement, Credit Analysis, Business Analysis, Credit, Consumer Lending, Customer Service, Credit Cards, Auditing, Finance
Education
Chaffey College 1984 — 1985
none, electronic engineer
Able Services November 2014 - Present
Project Manager June 2010 - October 2014
Fireside Bank June 2005 - June 2010
Education
University of Phoenix 2012 — 2015
Bachelor of Business Management, Business
Diablo Valley College 1999 — 2002
CMG Mortgage July 2004 - Present
Fireside Bank June 1977 - June 2000
Skills
Loans, Certified Mortgage..., Referrals, Mortgage Lending, Strategic Planning, FHA financing, Customer Service, Mortgage Banking, Sales Management, VA loans, Residential Mortgages, FHA, Retirement Plan..., Loan Servicing, High Net Worth..., Reverse Mortgages, Refinance, Loan Origination, Team Building, Finance
Education
St. Vincent de Paul High School
CSU Sacramento
Business Administration
Trinity Realty and Investment May 2009 - Present
ACA 2009 - 2010
American Credit Acceptance 2008 - 2009
Fireside Bank 1980 - 2008
Skills
Loans, Management, Leadership, Business Development, Underwriting, Forecasting, Mortgage Lending, Finance, Selling, Banking, Business Analysis, Sales Management, Real Estate, Leadership Development, Marketing, Strategic Planning, Credit, Portfolio Management, Sales, Insurance, Operations Management, Change Management
Education
Saddleback College 1973 — 1975
Oyster Properties April 2011 - June 2012
Career Group Inc. January 2011 - April 2011
Spherion Professional Services June 2010 - April 2011
Vindicia, Inc. December 2007 - November 2008
Bayporte Financial Corporation September 1997 - June 2007
Finet Mortgage of Saratoga October 1992 - August 1994
Fireside Bank December 1986 - June 1989
Education
Cañada College
Ally Financial April 2014 - Present
Wells Fargo Dealer Services May 2010 - April 2014
Fireside Bank August 2003 - April 2008
Skills
Underwriting, Credit, Loans, Financial Analysis, Credit Analysis, Credit Risk, Customer Service, Banking, Loan Origination, Consumer Lending, Lines Of Credit, Risk Management, Team Building, Leadership
Education
Arizona State University 1989 — 1993
Bachelor of Science (BS), Business Administration and Management, General
San Mateo Credit Union April 2014 - Present
San Mateo Credit Union April 2000 - April 2014
Household Finance 1999 - 2000
Fireside Bank 1996 - 1998
Skills
Customer Service, Banking, Consumer Lending, Credit, Loans, Strategic Planning, PowerPoint, Retail Banking, Loan Origination, Business Development, Data Analysis, Project Management, Microsoft Excel, Microsoft Publisher, Consumer Lending..., Collections, Mortgage Lending
Education
California State University-East Bay
Challenge Financial August 2013 - Present
American Credit Acceptance February 2012 - July 2013
Sterling Auto Sales January 2008 - February 2012
Fireside Bank December 2005 - December 2007
Onyx Acceptance Corporation March 2003 - December 2005
Skills
New Business Development, Financial Analysis, Market Research, Negotiation, Strategic Analysis, Market Analysis, Teamwork, Credit Analysis, Sales Management, Credit Risk, Credit, Inventory Management, Customer Relations, Automotive, Underwriting, Excel, Strategic Planning, Budgeting, Budgets, Customer Service, Sales, Management, Finance, Business Development, Microsoft Excel, Analysis, Marketing, Sales Operations, CRM, Leadership, Selling, Customer Retention, Sales Process, Loans, Customer Satisfaction, Dealers, Forecasting, Profit, Account Management, Relationship Management, Risk Management, Team Building, Banking, Consumer Lending, Financial Services, Portfolio Management, B2B, Executive Management, Operations Management, Process Improvement
Education
Metropolitan State College of Denver
Ditech Financial LLC (formerly Green Tree Servicing) June 2014 - Present
Green Tree Servicing February 2012 - June 2014
Fireside Bank February 2010 - January 2012
DriveTime February 2007 - January 2010
Arizona Department of Transportation November 2001 - January 2007
Skills
Leadership, Management, Microsoft Excel, Microsoft Office, Microsoft Word, Photoshop, PowerPoint, Research, Sales, Training, Banking, Credit, Customer Service, Loans, Risk Management
Education
Glendale Community College
Business Management
E*TRADE Financial 2013 - Present
SOS Club January 2013 - May 2013
Fireside Bank January 2006 - October 2011
Skills
Customer Service, Call Centers, Management, Sales, Banking, Customer Satisfaction, Training, Microsoft Office, Teamwork, Public Speaking, Software Documentation, Outlook, Team Building, Process Improvement, Vendor Management, Risk Management, Photoshop, Research, Microsoft Word, Social Media, Microsoft Excel, PowerPoint, Windows, Data Entry, Access, Employee Relations, Retail, Negotiation, Inventory Management, System Administration, Human Resources, Data Analysis, Analysis, Account Management, Recruiting, Team Leadership, Payroll, Insurance, Employee Benefits, Finance, Series 7, Series 63, CEE
Education
CSU Stanislaus 2009 — 2013
Bachelor of Applied Science (B.A.Sc.), Entrepreneurship & Strategy, 3.4
Heald College-Hayward 2004 — 2008
Associate of Arts and Sciences (A.A.S.), Business Administration, Software Technology, 3.5
Green Tree Servicing June 2014 - Present
Green Tree Servicing February 2012 - June 2014
Fireside Bank February 2010 - January 2012
DriveTime February 2007 - January 2010
ADOT Motor Vehicle Division November 2001 - January 2007
Skills
Credit, Loans, Credit Analysis, Mortgage Lending, Loan Servicing, Mortgage Banking, Banking, Finance, Customer Service, Credit Risk, Loan Origination, Portfolio Management, Strategic Planning, Risk Management, Loss Mitigation, Team Building, Call Centers
Education
GCC
Business Management
Glendale Community College
Business
Portfolio Financial Servicing Company October 2008 - June 2014
Fireside Bank January 2007 - September 2008
Education
Sumner College 2011 — 2014
Associate of Arts and Sciences (A.A.S.), Legal Assistant/Paralegal
Gateway One Lending & Finance November 2009 - Present
Graypoint Auto Finance August 2007 - June 2008
Onyx Acceptance/Capital One Auto Finance March 2003 - August 2007
Fireside Bank March 2000 - March 2003
Skills
Banking, Finance, Credit, Loans, Underwriting, Credit Analysis, Sales Management, Account Management, Relationship Management, New Business Development, Negotiation, Consumer Lending, Customer Service, Risk Management, Business Development, Profit, Sales, Marketing, Customer Retention, Management
Education
California State University-Sacramento 1992 — 1994
BA, Communication Studies
San Joaquin Delta College 1990 — 1992
AA, General Studies
CarFinance Capital May 2014 - Present
CarFinance Capital February 2012 - May 2014
Santander Consumer USA Inc. January 2011 - March 2012
Fireside Bank August 2008 - January 2011
Triad Financial Corporation November 2000 - June 2008
The Money Store January 1999 - November 2000
First Union Bank - HomEq Servicing 1999 - 2000
Bank of America (formerly NationsCredit/Sunstar Acceptance) July 1997 - August 1998
Jayhawk Acceptance Corporation June 1995 - July 1997
Associates First Capital/TranSouth Financial January 1992 - June 1995
Skills
Six Sigma, Call Center, Portfolio Management, Loss Mitigation, Credit Risk, Risk Management, Banking, Loan Servicing, Loans, Skip Tracing, Call Centers, Process Improvement, Leadership, Sales Management, Analytics, Management, Consumer Lending, Forecasting, Strategic Planning, Financial Services, Operations Management, Executive Management, Credit Analysis, Finance, Insurance, Recruiting, Credit, Funding, Commercial Lending, Start-ups
Education
Ambassador University 1988 — 1989
Business Administration and Management, General
Arizona State University West 1987 — 1989
Business Administration
Nationwide Acceptance LLC May 2014 - Present
Nationwide Cassel January 2010 - Present
Nationwide Acceptance Corporat January 2010 - Present
Fireside Bank January 2001 - May 2009
Fireside Bank 2001 - 2009
Withnell Dodge April 1981 - November 2001
Allen Hay Ford Mercury March 1979 - March 2001
Capitol Toyota September 1974 - March 1979
Skills
Sales Operations, Leadership, Sales, Sales Management, Management, Selling, Training, Marketing, Loans, Automobile, Credit, Real Estate, Customer Satisfaction, Operations Management, Call Centers, Contract Negotiation, Risk Management, Financial Services, Consumer Lending, Customer Retention, Underwriting, Budgets, Relationship Management, Finance, Financial Analysis, Vendor Management, Profit, Cold Calling, Banking, Mortgage Lending, Portfolio Management, Forecasting, Pricing, Executive Management, Business Development, Coaching, Customer Service, Credit Analysis, Credit Risk, Dealers, New Business Development, Salesforce.com, Team Building, Negotiation, Strategic Planning, Process Improvement, Sales Process, CRM, Business Planning
Education
University of Oregon 1971 — 1972
Business / Political Science
Lane Community College 1968 — 1971
Business
Chase Manhattan Corporation April 2010 - Present
Coastal Credit LLC May 2009 - October 2009
Fireside Bank September 2008 - May 2009
Triad Financial July 2001 - February 2008
Triad Financial July 1999 - July 2001
Skills
Team Building, Leadership, Management, Finance, Customer Retention, Forecasting, Credit Analysis, Business Development, Sales Management, Banking
Education
Longwood University 1987 — 1992
BS, Business Administration
Longwood University
Bachelor's degree, Business Administration and Management, General
Pacific Gas and Electric Company April 2014 - Present
Pacific Gas and Electric Company September 2009 - March 2014
Third Planet Windpower May 2007 - September 2009
Fireside Bank February 2006 - May 2007
California Gold Financial / Erikson Financial Services March 2005 - November 2005
PGR / Invesmart Advisors January 1994 - March 2005
Skills
Management, Project Management, Process Improvement, Change Management, Business Process..., Business Modeling, Business Analysis, Renewable Energy, Wind Energy, Project Finance, Financial Modeling, Due Diligence, Data Analysis, System Implementations, Automation, Programming, VBA, Microsoft SQL Server, Microsoft Excel, Microsoft Access, Database Design, Application Development, Finance, Financial Analysis, Energy, Solar Energy, Economics, Contract Negotiation, Cross-functional Team..., Investments, Power Generation, Analysis, Strategy, Program Management, Mergers & Acquisitions, Operations Management, Natural Gas, Business Strategy, Wind, Commodity Markets, Energy Markets
Education
Golden Gate University 2007 — 2008
Financial Planning Coursework
California State University-East Bay 1989 — 2003
B.S., Business Administration / Accounting
Bay Area Graphics, LLC June 2014 - Present
Bay Area Graphics, LLC September 2012 - Present
Elite Sports Physical Therapy July 2012 - December 2012
Sams Landscaping October 2011 - September 2012
Fireside Bank 2005 - 2011
Skills
Accounts Receivable, Loan Servicing, Accounts Payable, Account Reconciliation, Credit Cards, Credit, Accounting, Outlook, Customer Service, Credit Analysis, Leadership, Loss Mitigation, Data Entry, Banking, Microsoft Word, Microsoft Excel, Risk Management, Call Centers, Finance, Invoicing, Payments
Education
California State University-Hayward 2007 — 2010
Bachelor's degree, Psychology
Ohlone College 2003 — 2006
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Westlake Financial Services April 2009 - Present
Fireside Bank February 2008 - March 2009
Cogent Financial Group July 2007 - January 2008
First Franklin March 2006 - July 2007
Equifirst Corporation October 2005 - March 2006
NovaStar Financial February 2005 - October 2005
Triad Financial November 2002 - February 2005
HSBC Auto Finance 1998 - November 2002
Consumer Portfolio Services March 1994 - October 1998
Lobel Financial November 1989 - March 1994
Skills
Credit, Credit Analysis, Loans, Underwriting, Sales Management, Sales, Forecasting, Business Development, Leadership, Credit Risk, Dealers, Customer Retention, Recruiting, Sales Operations, Call Centers, Customer Satisfaction, Funding, Consumer Lending, Training, Competitive Analysis, Program Management, Relationship Management, Account Management, Portfolio Management, Commercial Lending, Customer Service, Finance, Negotiation, Mortgage Banking, Mortgage Lending, Automotive, Management, Team Building, New Business Development, Risk Management, Profit, Banking, Investments, Credit Cards, Financial Services, Sales Process, Loan Origination, Human Resources, Selling, Financial Risk, Business Planning, Executive Management, Financial Analysis, Insurance, Process Improvement
Education
Fullerton College 1986 — 1988
Finance
La Serna
High Performance Capital July 2014 - Present
High Performance Capital July 2011 - Present
Foreman Financial, Inc. December 2009 - July 2011
Fireside Bank April 2000 - November 2008
Skills
Management, Finance, Customer Service, Banking, Team Building, Credit, Loans, Leadership, Portfolio Management, Account Management, Insurance, Salesforce.com, Business Development, Call Centers, Marketing, CRM, Negotiation, Financial Services, Accounting, Relationship Management, Funding, Customer Retention
Education
DeVry University 2008 — 2010
Business, Management, Marketing, and Related Support Services
Palo Alto Networks October 2014 - Present
Blackhawk Network January 2011 - October 2014
Fireside Bank June 2002 - May 2010
Skills
Banking, Forecasting, Finance, Management, Analysis, Cash Management, Program Management, Budgets, Project Management, Account Reconciliation, Strategy, CRM, Training, Auditing, Credit, Portfolio Management, Loans, Payments, Risk Management, Financial Analysis
Education
St. Mary's College of California 2006 — 2008
MBA, Executive Management
University of California, Santa Barbara
BA, Philosophy
PETCO Animal Supplies, Inc. December 2013 - Present
Unident/Unimed USA Ltd February 2007 - September 2012
Fireside Bank September 2005 - December 2006
Skills
Sales Operations, Operations Management, Warehouse Management, Inventory Control, Purchasing, Office Administration, Collections, Retail, Customer Service, Food Service, QuickBooks, Microsoft Excel, Microsoft Word, Wholesale Operations, Vendor Relationships, Medical Sales, Dental Sales, medical contracting
Education
Diablo Valley College 2004 — 2006
Amazon June 2015 - Present
Little Dancer Web Hosting June 2014 - Present
Amazon (via SMX) September 2014 - June 2015
85 C Bakery Cafe November 2013 - August 2014
KP Corporation September 2013 - October 2013
Bank of America April 2013 - April 2013
Marsha Jurasin & Associates February 2013 - February 2013
Levi Strauss & Co. August 2009 - May 2010
Motorola Mobility May 2008 - January 2009
Fireside Bank November 2006 - April 2008
Skills
Social Networking, Adobe Creative Suite, Blogging, Data Entry, Customer Service, Microsoft Office, Newsletters, Web Design, Networking, Advertising, HTML, WordPress, Graphic Design, Photoshop, 10 Key, Web Site Production, Quality Control, File Management, Desktop Publishing, Blogger, WordPress Theme..., Foundation 5, Twitter Bootstrap, Git
Education
Free Code Camp 2015 — 2016
Full Stack Web Development, Computer Software Engineering
Skillcrush 2015 — 2015
Blueprint Certification, WordPress Web Development Blueprint
Udemy
Certifications in Web Design/Development, Graphic Design, Writing, Web Development
American InterContinental University 2005 — 2006
Bachelor’s Degree, Visual Communications
Bank of America August 2010 - Present
L A Autoplex December 2007 - January 2010
Fireside Bank August 2007 - December 2007
Wachovia Dealer Services 2006 - 2007
WFS Financial 1998 - 2006
WFS Financial 1997 - 1998
WFS Financial 1995 - 1997
Westcorp 1993 - 1995
Zale Corporation 1985 - 1993
Skills
Banking, Credit, Loans, Retail Banking, Mortgage Lending, Risk Management, Relationship Management, Credit Analysis, Cross Selling, Credit Risk, Compliance, Funding, QuickBooks, Quality Management, Quality Assurance, Leadership Development, Team Building, Business Acumen, Interpersonal Leadership, Associate Development, Conflict Management, Business Development, Communication Skills, Leadership, Management, Sales
Education
Pasadena City College 1984 — 1987
La Canada HIgh School 1981 — 1984
Ivy Design Group LLC March 2007 - Present
Humana 2010 - 2015
Federal Reserve Bank of San Francisco 2011 - 2012
Cisco Systems 2010 - 2010
Fireside Bank January 2009 - March 2009
VUDU January 2008 - September 2008
E-Loan April 2007 - November 2007
FastChannel Network July 2001 - December 2005
Swan Systems July 2001 - July 2002
Sapient Corp June 1998 - June 2001
Skills
Agile Methodologies, Software Development, Web Services, Spring, Object Oriented Design, Java, Java Enterprise Edition, Databases, XML, Linux, Integration, Hibernate, JBoss Application Server, Web Applications, J2EE Application..., Enterprise Architecture, SOA, Database Design, SQL, Oracle SQL, Microsoft SQL Server, Unix, Software Project..., Groovy, Grails, JavaScript, Android Development, French, English, JSF, Struts, Encryption, Codecs, Apache Camel, Scrum, Spring Framework
Education
Cornell University 1993 — 1998
BA, Mathematics, Computer Science
St Francis de Sales High School 1990 — 1993
Logitech April 2014 - Present
Cisco Systems October 2012 - April 2014
Websense June 2012 - August 2012
Cisco Systems June 2010 - June 2012
Fireside Bank March 2007 - May 2009
Fireside Bank March 2006 - February 2007
Fireside Bank July 2004 - February 2006
Skills
Salesforce.com, Excel, Oracle SQL, Microsoft Excel, Analytics, Data Analysis, Access, Business Analysis, Analysis, Outlook, Business Intelligence, Business Objects, Process Improvement, Vendor Management, Database Administration, Forecasting, SQL, Project Management, PeopleSoft, Customer Service, PowerPoint, Databases, Microsoft Office, Xactly Incent, Performance Metrics
Education
California State University-Hayward 2002 — 2004
Bachelors, Mathematics
Contract Recruiting and Training 2011 - Present
Fireside Bank 2008 - 2009
Ameripath Mortgage 2004 - 2007
L'Oreal S.A. 2002 - 2004
L'Oreal S.A. 1999 - 2002
L'Oreal S.A. 1995 - 1999
L'Oreal S.A. 1984 - 1995
Skills
Recruiting, Behavioral Interviewing, Performance Management, Management Development, Curriculum Development, Talent Acquisition, Customer Service, Budgets, Applicant Tracking..., Sales Operations, Leadership, Training, Human Resources, New Hire Orientations, Management, Talent Management, Coaching, Strategy, Sales
Education
Loyola University Chicago 1987 — 1989
MBA, Marketing
Northern Illinois University 1980 — 1984
B.S., Marketing
Fireside Bank November 2007 - January 2009
Americredit July 2004 - September 2007
Transouth 1992 - June 2000
Education
California State University-Chico 1989 — 1992
Fireside Bank November 2006 - October 2011
Fireside Bank July 2003 - October 2006
AAA NCNU Insurance Exchange August 2002 - June 2003
Wells Fargo Bank December 2000 - May 2002
Providian Financial February 1992 - December 2000
Education
Oklahoma State University
Qualcomm June 2011 - Present
Wells Fargo/First Republic Bamk 2009 - 2011
Fireside Bank November 2007 - November 2008
Logitech January 2001 - November 2007
Wine.com August 1999 - January 2001
Skills
Accounting, Forecasting, Process Improvement, Finance, Financial Analysis, Employee Benefits, Budgets, Risk Management, Negotiation, Management, Call Centers, Auditing, Banking, Contract Negotiation, Vendor Management, Payroll, Access, Relationship Management, Account Reconciliation, Training, Account Management, Business Analysis, Analysis, Managerial Finance, Sarbanes-Oxley Act
Education
Northwestern Polytechnic University 2000 — 2003
MBA, Accounting and Finance
Penncro Associates, Inc. April 2015 - Present
Bridgeforce January 2013 - April 2015
Fireside Bank March 2003 - August 2012
OverC International May 2001 - March 2003
ExTerra Credit Recovery July 1997 - May 2001
Wells Fargo Bank July 1996 - July 1997
Household Finance Corp 1981 - 1996
Skills
Call Center, Sales Management, Vendor Management, Credit, Portfolio Management, Leadership, Account Management, Analysis, Analytics, Banking, Budgets, Business Analysis, Business Development, Business Process..., CRM, Call Centers, Change Management, Commercial Lending, Consumer Lending, Credit Analysis, Credit Cards, Credit Risk, Customer Retention, Customer Satisfaction, Customer Service, Executive Management, Finance, Financial Analysis, Financial Services, Forecasting, Human Resources, Insurance, Loan Origination, Loan Servicing, Loans, Loss Mitigation, Management, Marketing, Mergers, Mortgage Lending, Negotiation, New Business Development, Operations Management, Payments, Process Improvement, Relationship Management, Risk Management, Strategic Planning, Sales, Strategy
Education
Hampton University
Puma Biotechnologies April 2014 - Present
Elan Pharmaceuticals January 2012 - Present
Independent Records/Document Management Consultant April 2013 - March 2014
Oxigene, Inc September 2011 - November 2011
Affymax, Inc. April 2009 - August 2011
Oracle October 2008 - April 2009
Abbott Vascular March 2008 - September 2008
Alza Corporation November 2006 - December 2007
Scios 2005 - 2006
Fireside Bank November 2003 - May 2005
Skills
Sop, GCP, Clinical Trials, FDA, Biotechnology, CTMS, 21 CFR Part 11, Document Management, Regulatory Affairs, EDC, CRO, Clinical Development, Oncology, Validation, Pharmaceutical Industry, Records Management, Clinical Data Management, Software Documentation, Quality Assurance, Clinical Research, Change Control, Computer System..., GxP, CAPA, GMP, Regulatory Submissions, LIMS, Data Management, Drug Development, Medical Devices, GLP, Lifesciences, Protocol, CDISC, Pharmacovigilance
Education
Foothill College
AA, Music Theory and Composition
Alameda County August 2012 - Present
Fireside Bank October 2002 - August 2012
Skills
Administrative..., Microsoft Excel, Customer Service, Microsoft Office, Process Improvement, Credit, Outlook, Call Centers, Performance Management, PowerPoint, Analysis, Banking, Finance, Leadership, Payroll, Team Building, Software Documentation, Budgets, Negotiation, Customer Satisfaction, Team Leadership, Recruiting, Coaching, Business Analysis, Accounts Receivable, Management, Insurance, Contract Negotiation, Human Resources, Vendor Management, Account Management, Forecasting, Financial Analysis, Microsoft Word, Employee Benefits, Sales, Inventory Management, Training, Access, Operations Management, Risk Management, Accounting, Accounts Payable, Employee Relations, Data Analysis, Data Entry, Program Management
Education
California State University-East Bay 2004 — 2006
MPA
University of California, Riverside 1998 — 2002
BS, Business Administration
JPMorgan Chase March 2008 - Present
Fireside Bank 1995 - 2008
Skills
Consumer Lending, Relationship Management, Mortgage Lending, Credit Analysis, Call Centers, Employee Relations, Credit, Underwriting, Loans, Management, Technical Recruiting, Onboarding, Recruiting, Loan Origination, Commercial Lending, College Recruiting, Talent Acquisition, Cold Calling, Banking, Internet Recruiting, Vendor Management, Applicant Tracking..., Account Management, Training, Credit Risk, Human Resources, Mortgage Banking, Branch Management, Negotiation
Education
Golden Gate University 1978 — 1982
B.A, Accounting
Chase Auto Finance January 2011 - Present
Fireside Bank April 2008 - May 2009
Integris Financial October 2007 - March 2008
Long Beach Acceptance/Americredit November 2006 - April 2007
Triad Financial 1998 - 2006
Education
Cypress College 1993 — 1995
Consensus Orthopedics, Inc August 2006 - Present
Fireside Bank March 1989 - June 1997
Skills
Forecasting, Variance Analysis, Fixed Assets, Accruals, Cost Accounting, General Ledger, GAAP, US GAAP, Process Improvement, Year-end Close, Monthly Close, Journal Entries, Financial Statements, Account Reconciliation
Education
San Francisco State University 1984 — 1986
BA, Business / Accounting
Chabot College 1980 — 1982
AA, Drafting
Kemper Home Service Companies May 2012 - Present
Fireside Bank October 1994 - May 2012
Unitrin 1990 - 1994
hutton 1986 - 1990
hutton, nelson 1986 - 1990
Skills
Loans, Credit Analysis, Underwriting, Banking, Financial Analysis, Finance, Credit, Financial Modeling, Accounting, Insurance, Risk Management, Portfolio Management
Education
Illinois State University 1983 — 1986
Bachelor of Science (BS), Accounting
Sykes Enterprises, Inc September 2010 - Present
St Joseph's Hospital February 2009 - August 2010
Fireside Bank January 2007 - October 2008
Wells Fargo Bank September 2003 - January 2007
Associated Creditors Exchange April 2003 - September 2003
Bank of America September 1991 - September 2002
Bank of America 1991 - 2002
Security Pacific Bank February 1990 - June 1991
Skills
Business Analysis, SDLC, Banking, Call Center, Leadership, Process Improvement, Change Management, Strategy, Recruiting, Call Centers, Training, Forecasting, Analysis, Management, Six Sigma, Budgets, Project Management, Human Resources, Coaching, Time Management
Education
University of Phoenix 2001 — 2006
Master of Business Administration (MBA)
Cochise Community College
Pima Community College
University of Phoenix
BS, Business Management
MatchPoint Solutions November 2007 - Present
Fireside Bank May 2003 - October 2007
Fireside Bank 2002 - 2007
Citicorp (India) 1998 - 2002
Education
Institute of Management Technology, Ghaziabad 1999 — 2001
Sierra Auto Finance August 2015 - Present
Sierra Auto Finance November 2012 - Present
Alloy Enterprises LLC 2008 - January 2015
Americredit April 2005 - November 2012
Fireside Bank March 2003 - April 2005
Federal Reserve Bank of Kansas City April 2001 - March 2003
Onyx Acceptance Corporation May 2000 - February 2001
Primus Financial Services February 1997 - May 2000
TCF Bank 1996 - 1997
US Navy January 1991 - June 1994
Skills
Underwriting, Financial Analysis, Negotiation, Team Leadership, Coaching, Operations Management, Marketing, Project Management, Training, Territory Management, Credit, Credit Analysis, Loans, Finance, Portfolio Management, Management, Leadership, Sales Force Development, Team Building, Sales, Analysis, Customer Satisfaction, Pricing, Banking, Sales Process, Competitive Analysis, Financial Services, Sales Operations, Forecasting, Mentoring, Profit, Customer Retention, Budgets, Customer Service, Risk Management, Employee Training, Sales Management, Relationship Management, Business Planning, Executive Management, Credit Risk, Business Development, Selling, Loan Origination, Consumer Lending, CRM, B2B, Funding
Education
Rockhurst University 1999 — 2001
MBA, Finance
Park University 1995 — 1998
BS, Management/Finance
Fort Osage High School
Powerautoloan.com, Inc., d/b/a SpringboardAuto.com January 2015 - Present
CarFinance Capital July 2010 - November 2014
Fireside Bank July 2007 - June 2009
Triad Financial 1989 - 2005
Skills
Portfolio Management, Loans, Credit, Skip Tracing, Loan Servicing, Sales Management, Management, Mortgage Lending, Private Equity, Commercial Lending, Team Building, Operations Management, Financial Services, Executive Management, Process Improvement, Strategic Planning, Mergers & Acquisitions, Leadership, Vendor Management, Account Management, Training, Strategy, Relationship Management, Credit Unions, Financial Analysis, Entrepreneurship, Business Analysis
Education
California State University-Hayward - School of Business and Economics 1983 — 1985
B.S. Finance, Finance, General
Arroyo high school 1972 — 1975
US Air Force Reserve 1993 - Present
MECHANICS BANK January 2011 - January 2015
Bank of the West 2008 - 2010
Wells Fargo Auto Finance 2006 - 2007
Fireside Bank 2004 - 2005
WFS Financial 2001 - 2003
WFS Financial 1998 - 2000
WFS Financial 1997 - 1997
GMAC Bank 1990 - 1994
Skills
Business Development, Credit, Credit Analysis, Customer Service, Finance, Financial Analysis, Leadership, Loans, Management, Marketing, Operations Management, Relationship Management, Process Improvement, Retail, Risk Management, Strategic Planning, Team Building, Team Leadership, Training
Education
National University 1990 — 1994
Masters, Business Admin
St. Mary's College of California 1988 — 1990
Bachelor of Arts (BA), Liberal Arts and Sciences, General Studies and Humanities
Ohlone College 1986 — 1988
Liberal Arts, History
ITT Technical Institute June 2015 - Present
Delta Blood Bank, LLC (Red Cross) October 2006 - Present
Plumas Bank October 2012 - June 2013
Bobcat Central Inc June 2005 - July 2006
Fireside Bank September 2000 - January 2005
Skills
Virtualization, Disaster Recovery, Documentation, Troubleshooting, Business Continuity, Servers, Data Center, Storage, High Availability, Computer Hardware, Storage Area Networks, Security, VMware, Network Security, VDI, NAS, Problem Solving, System Administration, Supervisory Skills, Solution Design, Software Installation, SAN, Administration, Network Administration, VMware ESX, Routers, Customer Relations, Printers, Requirements Analysis, Windows Server, vSphere, Operating Systems, VMware Infrastructure, Laptops, Workstations, Hardware, VoIP, Backup Exec, Group Policy, Active Directory, DHCP, DNS, Windows Server 2008, Windows Server 2003, HP, VPN, Firewalls, Server Architecture, Desktop Support, Windows 7
Education
University of Phoenix 2007 — 2008
Masters of Science, Management Information Systems
University of Phoenix 2002 — 2005
Bachelor of Science, Information Technology
Heald College 1998 — 2000
Associate in Applied Science, Business Software Applications
Pacific Gas & Electric April 2011 - Present
Fireside Bank 2002 - 2009
Fireside Bank 1998 - 2002
Fireside Bank 1989 - 1998
Skills
Budgets, Management, Underwriting, Market Research, Finance, Project Planning, Databases, Event Planning, Analytics, Negotiation, CRM, Access, Training, Customer Service, Credit, Program Management, Cross-functional Team..., Advertising, Vendor Management, Loans, Leadership, Business Development, Recruiting, Microsoft Excel, Sales, Product Development, Strategy, Strategic Planning, Onboarding, Risk Management, Employee Relations, Sales Operations, Human Resources, Selling, System Administration, B2B, Project Management, Auditing, Time Management, Call Center, Analysis, Contract Negotiation, Marketing, Corporate Communications, Portfolio Management, Team Building, Process Improvement, Start-ups, Executive Management, Forecasting
Education
California State University-Chico
BA, Public Administration
Provident Credit Union October 2013 - Present
Bank of the West April 2013 - October 2013
The Golden 1 Credit Union July 2011 - April 2013
Ser Technology Corporation November 2008 - July 2011
Kaiperm Federal Credit Union August 2007 - September 2008
Operating Engineers FCU September 2006 - August 2007
UNCLE CU August 2004 - July 2005
Cal State CU May 2001 - May 2004
Fireside Bank January 1996 - May 2001
Skills
Credit Unions, Banking, Financial Analysis, Risk Management, Strategic Planning, Loans, Marketing, Call Center, Executive Management, Business Development, Change Management, Microsoft Office, Team Leadership, Customer Service, Credit, Process Improvement, Business Planning, Marketing Strategy, Mergers, Consumer Lending
Education
Golden Gate University
Management
Penn State University
California Infrastructure Bank August 2014 - Present
Califronia Alternative Energy & Advanced Transportation March 2014 - August 2014
California State Treasurer's Office July 2009 - March 2014
American River HealthPro Credit Union May 2008 - July 2009
Fireside Bank 1990 - 2007
Capitol Thrift and Loan 1985 - 1990
Skills
Change Management, Performance Management, Coaching, Leadership Development, Customer Service, Training, Leadership, Recruiting, Management, Employee Relations, Human Resources, Budgets, Employee Engagement, Vendor Management, Marketing, New Hire Orientations, Conflict Resolution, Onboarding, Sales, Employee Benefits, Loans, Account Management, Process Improvement, Call Centers, Risk Management, Program Management, Payroll, Talent Management, Finance, Access, Team Building, Banking, Negotiation, Operations Management, Customer Satisfaction, Strategic Planning, Relationship Management, Sales Operations, Credit Analysis, Forecasting, Credit, Analysis, Team Management
Education
California State University-Monterey Bay 2011 — 2013
EMBA, Business Administration
California State University-Sacramento 2004 — 2008
BA, Organizational Communications
San Joaquin Delta College 1993 — 1995
AA, Business and Finance
Marianas High School 1977 — 1979
HS Diploma
Fireside Bank July 1997 - June 2013
Education
California Polytechnic State University-San Luis Obispo
BS, City and Regional Planning
University of California, Hastings College of the Law
JD, Law
Fireside Bank February 1998 - Present
Sprint April 1996 - February 1998
Kemper Real Estate Management Co. April 1988 - October 1995
Arthur Andersen and Co. December 1983 - October 1986
Education
California State University-Hayward - School of Business and Economics
Lawrence Welk Resort July 2012 - Present
Sr. Loan Officer April 2009 - Present
Bank of America February 2008 - April 2009
Citi October 2004 - May 2006
Fireside Bank March 1982 - October 2004
Skills
Project Management, Purchasing, Collections, Meeting Planning, Office Administration, Contract Negotiation, Mortgage Lending, Mortgage Banking, Customer Service, Retail, Retail Banking, Ownership, Full P&L Responsibility, Small Business, Recruiting, Management
Education
Fashion Institute of Technology 1972 — 1974
Associate of Arts (AA), Business Administration and Management, General
First Financial Bank September 2009 - April 2010
Irwin Home Equity September 2006 - September 2009
Irwin Home Equity April 2005 - September 2006
Irwin Home Equity September 2000 - April 2005
Fireside Bank August 1997 - June 2000
Fireside Bank August 1995 - August 1997
Education
California Polytechnic State University-San Luis Obispo 1986 — 1993
BS, Business Administration (Accounting)
City and County of San Francisco October 2013 - Present
City and County of San Francisco January 2012 - October 2013
City and County of San Francisco November 2009 - January 2012
Hanlees Hilltop Nissan May 2009 - December 2009
Fireside Bank March 2006 - May 2009
AmeriCredit Financial Services October 1995 - March 2006
Skills
Strategic Planning, Business Development, Credit Analysis, Team Building, Credit, Vendor Management, Sales, Negotiation, Business Planning, Call Centers, Training, Finance, Loans, Operations Management, Customer Service, Underwriting, Leadership, Risk Management, Management, Banking
Education
California State University-Northridge 1987 — 1990
Political Science and Government
Tracy High School
Vanguard Credit, LLC March 1996 - Present
Bay View Bank / California Thrift & Loan February 1984 - March 1996
Fireside Bank February 1975 - February 1984
Education
El Camino College 1973 — 1973
Law Enforcement
Petznick's Pet Sitting, LLC February 2011 - Present
Good Dog Day Care October 2011 - January 2012
Fireside Bank December 2009 - October 2010
Matsco/Wells Faro February 2009 - December 2009
JP Morgan Chase August 1999 - January 2009
Washington Mutual Card Services August 1999 - January 2009
American General Finance July 1989 - July 1999
Skills
Credit, Quality Assurance, Process Improvement, Excel, Vendor Management, Business Analysis, Business Process, Risk Management
Education
Animal Behavior College 2011 — 2012
Certification, Certified Veterinary Assistant
Cabrillo College 1975 — 1977
None, Business administration
Sedgwick CMS November 2009 - Present
Fireside Bank August 2005 - November 2008
Parex Bank April 2000 - May 2002
Linezers Medical Clinic, Riga, Latvia February 1985 - April 2000
Education
Foothill College 2003 — 2005
Financial Accounting, Tax Fundamentals
Polytechnic University of Riga, Latvia 1974 — 1979
B.S., Computer Science
CarFinance Capital LLC June 2011 - Present
Fireside Bank March 2008 - May 2009
Wells Fargo Auto Finance September 2002 - March 2008
Auto One Acceptance Corp (Cal Fed Bank) October 1996 - August 2002
Webb Automotive Group/Irvine Nissan 1994 - 1996
Skills
Management, Loans, Loss Mitigation, Team Building, Recruiting, Credit Analysis, Operations Management, Account Management, Analysis, Banking, Benefits Administration, Coaching, Consumer Lending, Customer Satisfaction, Customer Service, Finance, Human Resources, Leadership, Loan Servicing, Negotiation, Payroll, Policy, Process Improvement, Quality Assurance, Risk Management, Six Sigma, Training
Education
Sunny Hills High School 1973 — 1976
General
Fullerton College
Santander Consumer USA Inc. March 2013 - Present
American Credit Acceptance November 2011 - February 2012
Target Media Partners February 2011 - September 2011
Santander Consumer USA Inc. June 2007 - November 2008
Fireside Bank November 2002 - May 2007
Wells Fargo Financial Acceptance December 2001 - November 2002
Electric Lightwave July 2000 - November 2001
First Commerce of America November 1997 - August 1999
The Money Store February 1997 - June 1997
First Merchants Acceptance Corp. May 1996 - February 1997
Skills
Sales Management, Credit Analysis, Collections, Salesforce.com, Consumer Lending, Management, Risk Management, Credit Risk, Credit Reports, Microsoft Office 2007, 10 Key, New Business Development, Mortgage Lending, Loans, Banking, Loan Origination, Customer Service, Account Management, CRM, Training, Finance, Selling, Negotiation, Sales Operations, Portfolio Management, Sales, Marketing
Education
Central Piedmont Community College 1990 — 1991
General Studies, 4.0
Reliable Credit Association January 2010 - Present
United Auto Credit Corporation September 2009 - January 2010
Fireside Bank 2008 - 2009
Fireside Bank 2007 - 2008
Fireside Bank 2004 - 2007
Glendale Chrysler Jeep 1998 - 2004
Skills
Leadership, Sales, Strategic Planning, Underwriting, Credit, Loans, Risk Management, Consumer Lending, Finance, Relationship Management, Account Management, Training, Banking, Credit Analysis, Management, Selling
Education
Oregon State University 1994 — 1998
BS, Psychology
Six Sigma Greenbelt
Fireside Auto Finance February 2008 - Present
Fireside 2008 - 2009
Fireside Bank 2008 - 2009
Triad Financial December 1997 - November 2006
Education
Cerritos College 1985 — 1988
criminal justice
Fremont Bank August 2012 - Present
Fireside Bank 2000 - June 2012
Oakland Coliseum / SMG April 1999 - July 2000
Sumitomo Bank April 1997 - April 1999
Education
California State University-East Bay
BS, Accounting
Fireside Bank December 2007 - April 2009
Education
California State University-East Bay 2004 — 2007
BA, Humanities
Boornazian, Jensen & Garthe October 2008 - Present
Stericycle 2002 - 2007
Fireside Bank 1996 - 2001
Fireside Thrift 1996 - 2001
Skills
Microsoft Word, Legal Writing, Civil Litigation, Mediation, Employment Law, Legal Research, Microsoft Office, Litigation, Lexis, LexisNexis
Education
Chabot College 1995 — 1996
mt. eden 1991 — 1995
General education
Veros Credit July 2015 - Present
Puddins Wholesale Wheels August 2013 - Present
Bob Baker VW/Subaru 2012 - 2013
Biggs Harley Davidson 2010 - 2012
Fireside Bank 2003 - 2009
Americredit Financial Svcs Inc February 1998 - February 2003
Skills
Loans, Profit, Credit Analysis, Credit, Finance, Forecasting, Business Development, Banking, Relationship Management, Automotive, Customer Retention, Sales Management
Education
SDSU
BBA, Marketing/Accounting
Veros Credit June 2011 - Present
AmeriCredit Financial April 2010 - May 2011
Fireside Bank 1996 - 2009
Skills
Credit, Credit Analysis, Underwriting, Consumer Lending, Loans, Loss Mitigation, Portfolio Management, Finance, Banking, Credit Risk, Mortgage Lending, Loan Servicing, Relationship Management, Retail Banking, Management, Risk Management, Executive Management, Financial Services, Financial Risk, Commercial Lending, Funding, Sales, Process Improvement, Credit Cards, Financial Analysis, Negotiation, Insurance, Investments, Cash Management, Forecasting, Call Centers, Mortgage Banking, Loan Origination, Financial Modeling, Customer Satisfaction, Leadership
Education
California State University-Los Angeles 1993 — 1995
MS, Management
California State University-Los Angeles 1980 — 1984
BA
Nationwide Acceptance Corporation July 2009 - Present
Fireside Bank 2005 - 2009
WFS Financial September 1995 - July 2005
Food Industries Credit Union January 1990 - September 1995
Household Finance July 1978 - January 1980
Skills
Loans, Underwriting, Insurance, Financial Analysis, Sales, Credit Risk, Finance, Business Development, Sales Management, Credit Analysis, Portfolio Management, Banking, Call Centers, Executive Management, Financial Services, Marketing, Mortgage Lending, Relationship Management, Risk Management
Education
Chemeketa Community College 1976 — 1978
Business Management
University of Oregon 1975 — 1976
Business Management, Psychology
Fireside Bank 2006 - 2009
citifinancial 2005 - 2008
Citizens Bank 2003 - 2006
citi auto 2000 - 2005
Citi Auto Finance 1998 - 2003
the money store 1990 - 2000
Skills
Banking, Credit, Credit Analysis, Finance, Loans, Marketing, Negotiation, Portfolio Management, Sales, Relationship Management
Education
Indiana University-Purdue University at Indianapolis 1989 — 1992
Business, Economics, Finance
Align Insurance Services April 2012 - Present
My Piece of Security Inc. June 2012 - March 2015
United Healthcare Medicare Solutions 2010 - 2015
Bankers Life and Casualty April 2010 - November 2012
Fireside Bank January 2008 - January 2009
Fireside Bank May 2002 - December 2007
Fireside Bank January 1998 - January 2002
Fireside Bank June 1998 - July 2000
Fireside Bank January 1996 - January 1998
Skills
Loans, Human Resources, Fixed Annuities, Credit, Long-term Care, Retirement Planning, Retirement, Health Insurance, Universal Life, Medicare, Medicaid, Strategic Financial..., Term Life Insurance, Long Term Care Insurance, Financial Planning, Life Insurance, Sales, Team Building
Education
Mount San Antonio 1990 — 1992
General
Mt. San Antonio College
at Mt. San Antonio College for Business Management
BA degree
Portland State University August 2013 - Present
The Ford Family Foundation 2011 - 2015
The Ford Family Foundation 2011 - 2015
Portland State University September 2011 - June 2014
Fireside Bank 2004 - 2008
Skills
Microsoft Excel, PowerPoint, Microsoft Word, Microsoft Office, Research, Data Entry, Public Speaking, Access, Data Analysis, Customer Service, Time Management, Teamwork, Outlook, QuickBooks, Nonprofits, Spanish, Analysis, Accounting, Community Outreach
Education
Portland State University 2011 — 2014
Bachelor of Science (BS), Sociology and Women's Studies
Estacada High School 1993 — 1994
CliftonLarsonAllen January 2015 - Present
NFP Corporate Services (MN), Inc. June 2008 - January 2015
Fireside Bank May 2006 - May 2008
Skills
Underwriting, Loans, Credit, Employee Benefits, Insurance
Education
Rasmussen College-Minnesota 2010 — 2013
BS in Accounting, Accounting
Minnesota State University, Mankato 2004 — 2006
Townsgate Capital Corporation February 2012 - Present
American Finance September 2011 - February 2012
Veros Credit November 2010 - September 2011
Fireside Bank January 1999 - January 2008
The Money Store December 1996 - December 1999
Imperial Thrift & Loan January 1991 - December 1996
Education
California State University-Northridge
Geology
Los Angeles Pierce College
AA
Bank of the West November 2009 - Present
AIS Services LLC October 2007 - September 2009
Fireside Bank May 2006 - October 2007
Capital Encores -Midland Credit Management January 2004 - February 2006
Education
Academy of Art University 2006 — 2009
BA, Advertisement, account planning
San Diego Mesa College 2000 — 2005
AS, Marketing-Business Law
Fremont Unified School District September 2011 - Present
Fireside Bank June 2001 - April 2011
Wells Fargo financial Acceptance February 2000 - April 2001
Golden State Lumber, Inc January 2000 - March 2001
California Federal Bank January 1997 - May 1999
Skills
Invoicing, Leadership, Microsoft Office, Accounting, Negotiation, Interviews, Telephone Skills, Call Centers, Customer Service, Microsoft Word, Microsoft Excel, Outlook, Adobe Acrobat, Office Administration, Banking, Training, Credit, Loans
Education
Ohlone College 2010 — 2011
General Education
Mission Valley ROP 1998 — 1999
Computerized Accounting, Business
Newark Memorial High School 1994 — 1998
Diploma, College Prep
Epiq Systems September 2008 - August 2009
Fireside Bank May 2007 - October 2008
Nevada Attorney General's Office August 2005 - March 2006
Nevada Attorney General's Office December 1999 - August 2005
Kolesar & Leatham, Chtd. September 1995 - December 1999
Skills
Law, education,...
Education
University of California, Hastings College of the Law
Doctor of Law (J.D.), Law
University of California, Santa Barabara
Bachelor of Arts (B.A.), Anthropology, Communications Studies
Lone Star College
Alternative Teaching Certification, Education
Ally Financial Inc. 2012 - Present
Mill Town Credit Union December 2010 - 2011
Nuvell National Auto October 2006 - 2009
Fireside Bank 2004 - 2005
AmeriCredit 2003 - 2004
Skills
Credit
Education
Portland Community College 1989 — 1991
Working toward Associates Degree, Business Administration and Accounting
Alliance Acceptance Corp. August 2015 - Present
Challenge Financial September 2013 - August 2015
Landmark Asset Receivables Management, LLC May 2012 - September 2013
Fireside Bank November 2008 - January 2012
Fireside Bank November 2008 - October 2010
Westlake Financial Services January 2005 - 2008
CashCall 2005 - 2006
Triad Financial SM LLC January 2001 - March 2004
Drive Financial Services 1998 - 2002
Skills
Credit, Risk Management, Forecasting, Portfolio Management, Analysis, Strategic Planning, Loans, Management, Mortgage Lending, Credit Analysis, Leadership, Credit Risk, Underwriting, Negotiation, Loss Mitigation, Banking, Training, Skip Tracing, Consumer Lending, Business Development, Executive Management, Finance, Loan Servicing, Loan Origination, CRM, Financial Analysis, Credit Cards, Process Improvement, Insurance, Customer Retention, Financial Services, Cross-functional Team..., Team Building, Call Centers, Relationship Management, Financial Risk, Accounting, Assets Recovery, Sales, Commercial Lending, Fraud, Customer Service, Coaching, Data Analysis, Customer Satisfaction
Education
Arroyo High School 1994 — 2002
Diploma, General
Rio Hondo College 1997 — 2000
Fireside Bank September 2008 - Present
Fireside Bank August 2008 - January 2012
Triad Financial SM LLC May 2005 - August 2008
Triad Financial SM LLC August 2004 - June 2005
Triad Financial SM LLC February 2003 - April 2004
Triad Financial SM LLC January 2002 - February 2003
Triad Financial SM LLC November 2000 - January 2002
Skills
Credit, Negotiation, Customer Relations, Customer Service, Excel, Word, Microsoft Office, PowerPoint, Loans, Insurance
Education
Los Angeles Harbor College
John Maxwell Group March 2015 - Present
Strandz Hair Studio August 2013 - Present
Strandz Hair Studio August 2013 - Present
L'Oreal Professionel February 2009 - Present
Tangles Hair Salon of Pasadena February 2009 - August 2013
Fireside Bank March 1996 - February 2008
Skills
Credit, Loans, Credit Analysis, Call Centers, Banking, Customer Service, Finance, Forecasting, Customer Satisfaction, Portfolio Management, Mortgage Lending, Relationship Management, Sales, Commercial Lending, Management, Financial Analysis, Training, Negotiation, Team Building, Vendor Management
Education
Bakersfield High School South 1985 — 1989
Diploma
Marinello Schools of Beauty-Burbank
Cosmeotologist, Cosmetology/Cosmetologist, General
United States Postal Service October 2013 - June 2015
California Pacific Federal Credit Union February 2011 - July 2012
Bank of America via Select Staffing March 2010 - February 2011
Best Buy October 2010 - January 2011
Fireside Bank August 2009 - March 2010
Wells Fargo Auto Finance February 2004 - July 2009
Green Tree Servicing August 2002 - February 2004
Skills
Banking, Credit, Loan Servicing, Loans, Data Entry, Outlook, Mortgage Lending, Customer Service, Finance, Loan Origination, Credit Analysis, Spreadsheets, Call Center, Microsoft Excel, Underwriting, Call Centers, Accounting, Sales, Credit Cards, Portfolio Management, Negotiation, Credit Risk, Risk Management, Financial Analysis, Cross Selling, Insurance
Education
Collins College 1999 — 2000
Bachelor of Arts, Graphic Design, Visual Communications
Allentown Business School 1997 — 1999
Associate in Specialized Technology, Visual Communications
Neuheisel Law Office March 2012 - March 2015
Fireside Bank November 2008 - January 2012
Innovative collection systems December 2006 - September 2008
Nextel Partners 1999 - 2002
Associated Creditors Exchange 1998 - 2000
Skills
Program Management, Credit, Call Center, Customer Service, Skip Tracing, Collections, Training, Management, Operations Management, Sales, Leadership, Call Centers, Loans, Forecasting, Customer Satisfaction, Negotiation, Credit Analysis, Account Management, Budgets, Analysis, Analytics, Finance, Risk Management, Banking, Vendor Management, Credit Cards, Process Improvement, Sales Management, Team Building
Education
Fullerton College
N/A, General
Los Altos High School 1991 — 1994
Lawrence Livermore National Laboratory January 2015 - Present
Lawrence Livermore National Laboratory July 2007 - Present
IAP Worldwide Services November 2005 - July 2007
Fireside Bank October 2004 - November 2005
Providian Financial November 2003 - October 2004
Ward Real Estate September 2001 - October 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Outlook, Photoshop, Windows, Leadership, Management, Human Resources, Process Scheduler
Education
University of San Francisco 2012 — 2014
Bachelor's of Science-In Progress, Business Management
Las Positas College 2004 — 2006
Associate's in Arts, Liberal Arts and Sciences
Fireside Bank December 2003 - April 2006
Providian Financial June 1992 - September 2003
Education
California State University-Hayward - School of Business and Economics 1986 — 1989
BA, Business Administration and Real Estate
Fireside Bank March 2010 - October 2011
Fireside Bank 2011 - 2011
Fireside Bank 2008 - February 2010
Fireside Bank 2002 - 2008
Skills
Typing 50 wpm, Excel, Word, Microsoft Excel
Education
Las Lomas HS
MTI Business College Inc
Fireside Bank 2008 - 2011
Parus Interactive December 2004 - June 2008
Education
Ecole polytechnique 1999 — 2002
Associate equivalent, Computer Science
Wells Fargo Dealer Services / WDS / WFS April 2007 - Present
Fireside Bank July 2004 - April 2007
Skills
Credit, Loans, Banking, Credit Analysis, Sales, Consumer Lending, Loan Origination, Underwriting, Mortgage Banking, Commercial Lending
Education
Colorado State University & Regis Univ
Bachelor of Science (BS), Finance, General
Fireside Bank March 2004 - Present
Providian Financial May 1994 - March 2004
First Interstate Bank November 1987 - December 1993
Education
California State University-Sacramento
BA - Economics/Psychology
Wells Fargo June 2014 - November 2014
Alere, Inc. August 2013 - October 2013
Comcast April 2012 - September 2012
AT&T 2007 - 2010
Fireside Bank 2004 - 2007
California State University, East Bay 1998 - 2000
Skills
Call Centers, Telecommunications, Customer Satisfaction, Technical Support, Customer Service, VoIP, Troubleshooting, IP, Customer Experience, Broadband, Wireless, Telephony, Customer Retention, TCP/IP, Vendor Management, Data Entry, Quality Auditing, Quality Control, Mentoring, Academic Tutoring, Contract Negotiation, E-commerce SEO, SEM, Banking, Online Advertising, online customer service, Sales
Education
California State University-Hayward 1998 — 2000
Bachelor of Arts (BA), Liberal Arts and Sciences/Liberal Studies
Las Positas College 1996 — 1998
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
AT&T 2012 - Present
Fireside Bank March 2010 - April 2012
Fireside Bank March 2007 - March 2010
Pearson VUE May 2006 - July 2006
Comcast Cable December 2003 - December 2005
Comcast Cable March 2001 - December 2003
Northpoint October 2000 - December 2000
Fujitsu Network March 1999 - December 2000
Skills
Call Center, Collections, Customer Service, Billing Systems, Sales, Management, Staff Supervision, Team Leadership, Training, Computers, Oral & Written..., Field Installation, Call Quality, Avaya, Goal Oriented, Crystal Reports, Data Entry, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Excess, New Hire Orientations, Credit Analysis, Data Analysis, Skip Tracing, FDCPA, Quality Assurance, Call Centers, Credit, Payroll, Microsoft Office, Customer Satisfaction
Education
Heald College-Hayward 1998 — 2000
Associate's degree, Computer Science
tennyson high school 1987 — 1991
Heald College School of Technology
A.A.S, Computer Technology
Nco Financial System Inc December 2010 - February 2012
American River Health Pro Credit Union December 2007 - November 2009
American River Health Pro Credit Union November 2007 - November 2009
Fireside Bank March 2003 - November 2007
NCO Financial Services December 2000 - January 2003
Skills
Judgment Collections, Third Party Collections, Collections/Repossession..., Filing claims..., Skip tracing accounts..., Customer Service..., Customer Satisfaction
Education
Modesto Junior College 1982 — 1983
General Ed, General Education
Merced Jr. College, Merced Caif 1982 — 1982
General Ed, General Education
Merced Junior College
General Education
an July 2013 - Present
J P Morgan August 2013 - February 2014
Fireside Bank 2004 - 2011
Skills
Credit, Outlook, Customer Service, Microsoft Excel, Training, Management, Sales, Microsoft Word, Process Improvement, Leadership, Negotiation, Call Centers, Data Entry, Accounting, Invoicing, Customer Satisfaction
Education
City College of San Francisco 1982 — 1983
No Degree, General Studies
city college of san francisco ca 1982 — 1983
woodrow wilson high school 1979 — 1982
high school diploma, General Studies
Account temps (Golden One Credit Union) November 2014 - Present
Alldata Inc November 2013 - December 2014
NCO Financial System Inc November 2010 - March 2012
American River Health Pro Credit Union December 2007 - November 2009
Fireside Bank April 2003 - November 2007
Skills
Invoicing, Collections, Accounting, Management, Finance, 10 Key, Training, Microsoft Word, Credit, Insurance
Education
Merced College 1982 — 1983
General Studies
Merced Junior College 1982 — 1983
General Education
Fireside Bank 2001 - 2011
Term Life Only February 2001 - June 2001
Skills
Microsoft Excel, Microsoft Word, Troubleshooting, Account Reconciliation, Invoicing, Outsourcing, Accounting, Call Centers, Management, Loans, Negotiation
Education
Diablo Valley College 1992 — 1994
General Studies
Epicor Software December 2012 - Present
Fireside Bank November 2007 - October 2011
Fireside Bank June 2002 - November 2007
Skills
Microsoft Excel, Microsoft Word, Oracle, PowerPoint, Bilingual-English/Spanis..., Management, Customer Service, Coaching, Training, Communication Skills, Collections, Financial Reporting, Finance, Financial Accounting, Account Management, Accounting, Account Reconciliation, Accounts Payable, Accounts Receivable, Customer Retention, Customer Acquisition, Customer Oriented, Administrative..., Office Administration, Human Resources, HR Policies, Performance Reporting, Reporting & Analysis, Product Marketing, Product Management, Product Development, Phone Manner, Debt Management, Debt Settlement, Payment Services, Coordination, Program Coordination, Delinquency Management, Call Centers, Call Routing, Banking, Bank Reconciliation, Loan Servicing
Education
California State University-East Bay 2005 — 2005
Bachelor of Arts (B.A.), Business Administration and Management, General
Las Positas College 2002 — 2005
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Global Lending Services LLC January 2014 - July 2015
Mid Atlantic Finance Company June 2012 - April 2013
American Express October 2009 - May 2012
Fireside Bank March 1996 - May 2009
Skills
Credit Analysis, Credit Cards, Collections, Underwriting, Marketing, Customer Service
Education
Glendale Community College 2013 — 2015