First American Home Buyers Protection
Industry: Warranty company
DescriptionFounded: 1984 Parent organizations: First American Corporation, First American Financial Subsidiary: First American Home Warranty Corp.
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First American Home Buyers Protection Employees
First American Home Buyers Protection 2013 - 2014
Body By Vi Visalus Body By Vi Challenge 2011 - 2013
LivingSocial January 2011 - November 2011
Apartment Finder 2006 - 2011
Coast Real Estate Services 1996 - 2005
Skills
Entrepreneurship, Lead Generation, Marketing Strategy, New Business Development, Online Advertising, Online Marketing, Social Media Marketing, Social Networking, Coaching, Management, Public Speaking, Strategic Planning, Small Business, Customer Service, Sales, Team Building
Education
Treasure Valley Community College 1991 — 1993
Associate's degree, Business Administration and Management, General
First American Home Buyers Protection May 2014 - Present
Cooper B-Line November 2012 - April 2014
Cooper B-Line May 2012 - October 2012
Skills
Competitive Analysis, Market Analysis, Pricing, Microsoft Excel, SAP BW, SAP, Benchmarking, International..., Lean Manufacturing, Microsoft Office, Six Sigma, Supply Chain Management
Education
Southern Illinois University, Edwardsville 2009 — 2013
Bachelor of Business Administration (BBA), Marketing
Central Community High School 2005 — 2009
First American Home Buyers Protection December 2012 - Present
Education
Santa Rosa Junior College
First American Home Buyers Protection October 2014 - Present
Cal Fire July 2014 - August 2014
Panera Bread January 2014 - July 2014
The boys and girls club September 2013 - November 2013
Reading Cinema May 2013 - September 2013
Warehouse Demo Services May 2008 - September 2013
Skills
Theatre, Stage Management, Creative Writing, Food Service, Food Service Sanitation, Microsoft Office, Microsoft Word, Anthropology, Alternate Faiths, Animals, Metal Music, Fencing, Modern Dance, Facebook, Social Networking, Event Planning, Telephone Skills, Food, Customer Service, Data Entry, Cashiering, Event Management, Blogging, Experience Working with..., Editing, Acting, Teamwork, Critical Thinking, Creative Problem Solving, Public Speaking, PowerPoint, Retail Sales, Google Docs, Sales, Cooking, Clerical Skills, Customer Satisfaction, Product Demonstration, Social Media, Hospitality, Retail, Public Relations, Teaching, Self-driven, Microsoft Excel, Music, Nonprofits, Work Well Independently, Friendly Personality, Food
Education
Sonoma State University 2008 — 2013
Bachelor of Arts (B.A.), Acting, Theatre Studies
Pioneer High School 2004 — 2008
diploma
Olive Garden Italian Restaurant February 2009 - February 2014
Dr. Ghanta Lung & Asthma Clinic January 2008 - February 2009
First American Home Buyers Protection August 2005 - February 2009
Skills
Restaurants, Restaurant Management, Food Service, ServSafe, Bartending, New Restaurant Openings, Food & Beverage, Serve Safe Certified, Labor Control, Menu Development, Hospitality, Open Table, Food, Fine Dining, Catering, Time Management, Cooking, Cashiering, Customer Service, Cash Handling Experience
Education
Texas Tech University 2000 — 2002
Permian High School 1997 — 2000
Diploma, Education
First American Home Buyers Protection January 2004 - Present
First American Home Buyers Protection January 2004 - March 2008
Skills
Call Center, Quality Assurance, Documentation, Customer Service, Customer Relations, Outlook, Strategic Planning, Sales Management, Business Analysis, Process Improvement, Change Management, Excel, Word, PowerPoint, Microsoft Office, Team Leadership, Performance Management, Requirements Analysis, Customer Satisfaction, Business Strategy, Hiring, Troubleshooting, Team Building, Software Documentation, Leadership, Call Centers, Microsoft Excel, Management, Project Management, Training, Vendor Management, Sales, New Business Development, Program Management, CRM, Contract Negotiation
Education
Sonoma State University 1995 — 1999
B.A. Psychology
University of Phoenix
Organizational Management
Chosen Tabenacle Ministries September 2012 - Present
Faith and Works Deliverance Center February 2007 - Present
American Home Shield January 2003 - December 2011
Palma House Recovery January 2008 - December 2010
First American Home Buyers Protection February 2005 - December 2010
RightWay Electrical Contractors, Inc. May 2004 - December 2010
Christain Methodist Episcopal Church September 1989 - July 2007
Atlanta Union Mission February 2001 - April 2004
Skills
Microsoft Word, Microsoft Office, Customer Service, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, Team Building, Event Planning, Nonprofits, Program Development, Volunteer Management, Leadership Development
Education
Liberty University 2012 — 2015
D.Min, Pastoral Counseling and Specialized Ministries, 3..1
Interdenominational Theological Center 1992 — 1996
Master of Divinity (M.Div.), Psychology of Religion, A
Miles College 1987 — 1992
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Capital One October 2010 - Present
Capital One March 2010 - October 2010
Capital One April 2009 - October 2010
First American Home Buyers Protection October 2006 - July 2008
Skills
Public Speaking, Yellow Belt, Adult Learning Theory, Philosophy of Religion, Metaphysics, Epistemology, Apologetics, Teaching, Theology, PowerPoint, Microsoft Word, Training Delivery, Communication Training, Employee Training, Teaching Adults, Bible teaching, Course Creation, Training Facilitation, Certified Trainer, Management, Negotiation, Process Improvement, Event Planning, Customer Service
Education
Biola University 2013 — 2016
Master's Degree, Christian Education/Apologetics
Reformed Theological Seminary 2005 — 2006
Master of Divinity
Virginia Commonwealth University 2003 — 2005
Bachelor's Degree, Philosophy, 4.0 - Major GPA
Liberty University 1998 — 2000
Bachelor's Degree, Finance
Super King Markets June 2014 - Present
First American Home Buyers Protection September 2006 - October 2013
Superior Grocers February 1999 - December 2005
Skills
HRIS, Payroll, Employee Benefits, Employee Relations, Deferred Compensation, New Hire Orientations, Onboarding, Performance Management, Real Estate, Outlook, Applicant Tracking..., Process Improvement, Customer Service, Microsoft Excel, Strategic Planning, Human Resources, Benefits Administration, Training, HR Policies, Employee Engagement, Recruiting, FMLA, Ultipro, Screening, Ceridian, Leave of Absence, ADP Payroll
Education
Brandman University, Part of the Chapman University System
PHR Certification
California State University-Northridge
Bachelors of Science, Business Administration: Human Resources Management
Carrington Mortgage Services, Mortgage Lending Division May 2015 - Present
Cardinal Financial, LP October 2014 - April 2015
Liberty Mutual Insurance December 2012 - October 2014
Monster January 2011 - October 2012
First American Home Buyers Protection January 2010 - January 2011
Hunter Financial Group August 2008 - January 2010
Centex Home Equity February 2003 - August 2008
Showcase Honda 2001 - 2004
Skills
Cold Calling, Salesforce.com, Recruiting, Sales Process, Talent Acquisition, 100% Club for Sales 2011, 100% Club 1st Quarter..., Sales, Account Management, Leadership, Training
Education
Bellevue College 1990 — 1992
Business
Marysville-Pilchuck
Hay Darby PLLC January 2014 - Present
Austin Title December 2011 - January 2014
Capital Title of Texas, LLC August 2011 - December 2011
First American Home Buyers Protection January 2010 - August 2011
Skills
Title Insurance, Investment Properties, Real Estate, Residential Homes, Account Management, Relocation, Referrals, Real Estate Transactions, Investors, Property Management, Mortgage Lending, Buyer Representation, Luxury, Listings, Marketing, Closings, Lead Generation, Negotiation, Single Family Homes, Home Warranty
Education
The University of Texas at Austin 2002 — 2007
Bachelor of Arts (BA), Anthropology
Benchmark Technology Group March 2006 - Present
First American Home Buyers Protection 2002 - 2005
SunTrust Bank 1989 - 2002
Skills
Client Development, Account Management, Cloud Computing, Direct Sales, New Business Development, Relationship Management, SaaS, Sales Management, Sales Process, Salesforce.com, Selling, Solution Selling, Vendor Management, Sales
Education
Kennesaw State University 1996 — 1998
Bachelor of Business Administration (B.B.A.), Marketing
University of Wisconsin-Whitewater 1986 — 1986
University of Wisconsin-Waukesha 1983 — 1985
Waubonsie Valley High School 1979 — 1982
High School Diploma
First American Home Buyers Protection April 2012 - Present
First American Home Buyers Protection June 2011 - August 2011
Management Systems Consulting September 2006 - July 2009
Skills
Data Analysis, Financial Analysis, Financial Modeling, Valuation, Strategic Planning, Leadership, Analysis, Management, Microsoft Excel, Project Management, Business Strategy, Competitive Analysis, Marketing, PowerPoint, Strategy
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2010 — 2012
International MBA
IAE Universidad Austral 2011 — 2012
Pepperdine University 2002 — 2006
Bachelor of Arts (BA), Political Science
Regent Aerospace Corporation September 2013 - April 2015
Los Angeles Valley College December 2012 - 2013
Tierra del Sol Foundation March 2012 - September 2012
First American Home Buyers Protection 2000 - 2011
Skills
Bilingual-English/Spanis..., Human Resources, 10 Key Touch, Detailed Organization, Microsoft Office, MS programs, MS Excel Pivot Tables, Accounts..., Payroll, QuickBooks, Administrative..., Leadership Development
Education
Los Angeles Valley College 2012 — 2013
Miscosoft Office Academy Certificate Spring 2013
Los Angeles Valley College 2012 — 2013
Human Resourse Academy Certificate Spring 2013
GetInsured January 2015 - Present
Emerge January 2014 - December 2014
First American Home Buyers Protection June 2013 - January 2014
Arrowhead Lexus January 2013 - May 2013
American Income Life Insurance Company September 2012 - December 2012
SincerelyFido.com October 2007 - August 2012
American Income Life Insurance Company September 2011 - April 2012
Primerica Financial Services January 2009 - June 2011
ICI Paints January 2002 - October 2007
Skills
Sales, Leadership, Customer Service, CRM, Social Media Marketing, Management, Marketing Strategy, Training, Team Building, Sales Management, Life & Health Insurance..., Life Insurance, Individual Health..., Affordable Care Act, Sales Process, Strategic Planning, Account Management, Marketing, Customer Satisfaction, Customer Retention, New Business Development, Insurance
Education
Cuyahoga Community College
Associate of Applied Business, Interior Design
Lakeland Community College
Associate of Arts (A.A.)
First American Home Buyers Corporation October 2014 - Present
First American Home Buyers Protection October 2013 - October 2014
SearchPros Staffing April 2013 - October 2013
RAC Acceptance December 2010 - October 2011
Lifetouch Portrait Studios July 2010 - October 2010
American Income Life Insurance Company February 2009 - March 2010
Kenneth A. Sutton Consulting May 2004 - December 2008
Scott C. Turner Accountancy February 2003 - April 2004
Aquatech Consultancy, Inc August 2001 - July 2002
Sutton Consulting Services November 1994 - April 2001
Skills
Training, Adobe Acrobat, Human Resources, Fundraising, Networking, Editing, Recruiting, Photography, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Oral & Written..., Written & Oral..., Photoshop, Dog Walking, Dogs, Horse Care, Birds, Defensive Driving, Online Research, Investigation, Construction Drawings, Sales, PowerPoint, Microsoft Publisher, Windows Vista, Windows 2000, Microsoft Windows 98, Microsoft Office Xp, Timeslips, Machine Transcription, Litigation Consulting, Scanners, Business English, Litigation, Office Equipment, Invoicing, Time Management, Critical Thinking, Lotus Notes, Communication, Organization, ThumbsPlus, Bill Quick, Office Machines, Mathematics, Construction defect..., Boroscope photography, Animal Husbandry
Education
University of Phoenix 2012 — 2015
Bachelor's of Science, Criminal Justice/Security, 3.88 Graduated with honors
University of Phoenix 2010 — 2012
AA, Criminal Justice, 3.91
Sonoma State University 2002 — 2002
Certificate, Construction Law and Contracts
Santa Rosa Junior College 1999 — 2000
No, Business English & Business Math
RiceTec, Inc. Accounting ClerkAdecco Staffing, USAJuly 2014 - Present
RiceTec, Inc November 2013 - March 2014
ITT Technical Institute January 2011 - March 2013
Cajun Shack February 2009 - January 2011
The Black-Eye Pea April 2009 - January 2010
Joe's Crab Shack March 2008 - August 2009
First American Home Buyers Protection January 2007 - January 2008
Ashley Home Furniture Store January 2006 - January 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, Public Speaking, Strategic Planning, Budgets, Editing, Java, ADP Payroll, Hiring Employees, Event Planning, Scheduling
Education
Daniel Webster College
Associate Degree, Business Administration
B&B Manufacturing September 2009 - Present
Highland Parking and Transportation 2015 - 2015
Highland Parking & Transportation 2015 - 2015
Highland Parking & Transportation 2014 - 2015
Biz-E Chicks Productions June 2014 - June 2014
Honda Performance Development April 2004 - September 2009
First American Home Buyers Protection 2000 - 2002
First American Home Buyers Protection 2000 - 2002
First American Home Buyers Protection 2000 - 2002
First American Home Buyers Protection 2000 - 2002
Skills
Aerospace, 5S, Six Sigma, Lean Manufacturing, Manufacturing..., Machining, Microsoft Office, GD&T, AS9100, Continuous Improvement, Root Cause Analysis, Manufacturing, Engineering, Value Stream Mapping, SPC, MRB, Supply Chain, Supply Chain Management, MRP, Aircraft, Supplier Quality, Process Improvement, Cnc, Engineering Management, MIG Welding, Arc Welding
Education
Antelope Valley College 2015 — 2015
Welding Certificate Classes, Welding Engineering Technology/Technician
Los Angeles Mission College 1999 — 2000
General Education, General Studies
IT Consulting Services Inc. September 2014 - Present
Morgan Stanley Wealth Management April 2013 - July 2014
Shire Pharmaceuticals February 2013 - March 2013
TD Bank November 2010 - January 2013
Wells Fargo Home Mortgage April 2010 - October 2010
IT Consulting Services Inc. October 2009 - March 2010
First American Home Buyers Protection June 2008 - July 2009
Skills
Business Objects, Data Modeling, Informatica, Data Warehousing, SQL, Crystal Reports, SAP Data Services, Datastage, ETL, Analytics, Data Integration, SDLC, Business Intelligence, Teradata, Requirements Analysis, Business Analysis, Oracle
Education
McNeese State University 2005 — 2007
MS, Computer Science
Berhampur University 1997 — 2003
B.E., Information Technology
First American Home Buyers Protection February 2013 - Present
First American Home Buyers Protection August 2004 - Present
The Signal Newspaper 1987 - 1997
Six Flags June 1982 - June 1991
Skills
Real Estate, Short Sales, REO, Sellers, Investments, Insurance, Title Insurance, Real Estate Transactions, Strategic Planning, Investment Properties, Escrow, HUD, New Home Sales, Property, Referrals
Education
College of the Canyons 1984 — 1987
Associate of Arts and Sciences (AAS)
Marin Modern Real Estate March 2014 - Present
First American Home Buyers Protection June 2011 - April 2014
Bradley Real Estate October 2004 - June 2011
Skills
Resellers, Home Warranty, Short Sales, Real Estate Transactions, Buyers, REO, Negotiation, FHA, Real Property, Warranty, Seniors, First Time Home Buyers
Education
University of California, Davis 1991 — 1995
Bachelor of Science
First American Home Buyers Protection August 2011 - April 2014
Old Republic Home Protection January 2007 - May 2011
CashEdge Inc 2004 - 2006
Neoforma Inc January 2002 - December 2004
NETSWORK INC February 1998 - November 2001
MediaOne 1996 - 1998
THE COMMUNICATIONS GROUP September 1993 - 1996
Skills
Leadership, Strategy, Operations Management, Information Technology, Team Building, Analysis, Account Management, Product Management, Human Resources, Change Management, Agile Methodologies, Insurance, Business Intelligence, Business Development, Process Improvement, Social Media, Management, Financial Planning, Selling, Cost Control, Real Estate, Project Management, Management Consulting, Marketing, Forecasting, Customer Relations, New Business Development, Business Process, Training, Accounting, Software Development, Call Center..., Risk Management, Outlook, Contract Negotiation, Business Strategy, Budgets, Security, COO, CIOs, CIO, Controllership Functions, IT Operations, Security Operations, Computer Network..., Operational Excellence, Operational Strategy, Operational Planning, Operational Efficiency, Operational Streamlining
Education
California State University-Sacramento
MS, Management Information Systems
University of California, Davis
B.A., Business Economics
First American Home Buyers Protection July 1993 - Present
Skills
New Business Development, Recruiting, building and managing a..., Customer Satisfaction, Business Development, Team Building, Process Improvement, Account Management, Sales Presentations, Leadership Development, Marketing Strategy, Coaching, Microsoft Excel, Management, Leadership, Insurance, Rentals, Leases, Foreclosures, Real Estate Transactions, Property, First Time Home Buyers, Sellers, Relocation, Short Sales, HUD, Investors, Luxury, REO, Referrals, Condos, Refinance, Buyer Representation, Real Estate License, Commercial Real Estate, Real Property, FHA, Listings, Real Estate Development, Buyers, Real Estate Economics, Single Family Homes, SFR, Resellers, New Home Sales, Seniors, Brokerage, Home Warranty
Education
Minnesota State University, Moorhead and North Dakota State College of Science 1985 — 1986
Bachelor of Applied Science (B.A.Sc.), Hotel/Motel Administration/Management
North Dakota State College of Science 1982 — 1984
Associate's degree, Business Administration, Management and Operations
First American Home Buyers Protection August 2015 - Present
Intelletrace June 2011 - May 2015
Raley's June 2010 - August 2011
Skills
Microsoft Excel, Microsoft Office, Management, Customer Service, Microsoft Word, PowerPoint, Social Media, Time Management, Access, Outlook, Data Entry, Inventory Management, Teamwork, Social Networking, Sales, Retail, Facebook, Public Relations, Leadership
Education
Sonoma State University 2007 — 2012
BS, Business Management
Clayton Valley HS 2003 — 2007
First American Title September 2010 - May 2015
First American Home Buyers Protection September 2007 - September 2010
First American Home Buyers Protection February 1987 - September 2007
First American Home Buyers Protection April 1984 - February 1987
Ticor Home Warranty April 1981 - December 1983
Skills
Investors, Risk Management, Corporate Governance, Strategic Planning, Team Building, Marketing, Insurance, Commercial Litigation, Customer Service, Process Improvement, Mergers & Acquisitions, Finance, Executive Management, Leadership, Management, Operations Management, Training, Strategy, Contract Negotiation, Real Estate Transactions, Investment Properties
Education
University of California, Los Angeles
Bachelor of Arts (B.A.), Psychology
First American Title December 2013 - Present
First American Title December 2012 - December 2013
First American Home Buyers Protection May 2010 - December 2012
Open to new challenges September 2009 - April 2010
Realty Executives April 1998 - September 2009
Accountants On Call January 1998 - March 1998
Wigwam Resort August 1996 - December 1997
Skills
Employee Relations, Performance Management, Talent Management, Conflict Resolution, Job Descriptions, Employment Law, Onboarding, Employee Benefits, New Hire Orientations, Benefits Administration, Recruiting, Organizational..., Human Resources, Talent Acquisition, Personnel Management, Interviews, Hiring, Management, Policy, Team Building, HRIS, Employee Engagement, Staff Retention, Coaching, Management Training..., Training, Workforce Planning, Succession Planning, Leadership
Education
Arizona State University
Bachelor of Arts, Psychology
University of Phoenix
Certificate, Human Resources Management
United Way of Odessa April 2010 - Present
First American Home Buyers Protection December 2000 - March 2010
US Army April 1973 - February 1998
Skills
Non-profit..., Volunteer Management, Fundraising, Board Development, Program Development, Community Outreach, Training, Volunteer Recruiting, Conflict Resolution, Grant Writing, Marketing, Media Relations, Social Media, Newsletters, Strategic Planning, Public Speaking, Supervisory Skills, Event Planning, Leadership Development, Program Evaluation, Youth Development, Community Development, Policy, Organizational..., Staff Development, Editing, Higher Education, Press Releases, Nonprofits, Philanthropy, Team Building, Leadership, Public Relations, Proposal Writing, Customer Service, Volunteer Training, Stewardship, Economic Development, Student Development, Grants, Annual Giving, Social Networking, Event Management, Career Counseling, Adult Education, Student Affairs, Policy Analysis, Public Policy, Politics, Budgets
Education
Chapman University 1988 — 1990
MS, Education
University of Nevada-Reno 1969 — 1973
BS, Education
First American Home Buyers Protection February 2015 - Present
First American Natural Hazard Disclosures September 2011 - February 2015
First American Natural Hazard Disclosures June 2010 - August 2011
Downey Unified School District July 2008 - July 2010
Lynwood Middle School July 2005 - July 2008
Los Angeles Unified School District June 2000 - June 2005
Skills
Sales Operations, Sales Process, Strategic Negotiations, Business Process..., Sales Presentations, Recruiting, Organizational..., Territory..., Team Synergy, Sales Management, Leadership, Marketing, Negotiation, Organizational..., Real Estate Transactions, Sales, Sellers, Selling, Single Family Homes, Strategic Planning, Training, First Time Home Buyers, Management, Real Estate, Investment Properties, Investors, Residential Homes, Short Sales, Condos
Education
CSUDH 2002 — 2005
Master's Degree Organizational Leadership
Westmont College 1996 — 2000
Bachelor of Science (BS), Kinesiology and Exercise Science
Megatel Homes February 2014 - Present
Harmony Homes April 2012 - January 2014
First American Home Buyers Protection November 2011 - April 2012
Impression Homes December 2009 - June 2011
Harvey McLean & Associates 2009 - February 2010
Sterling-Designs 2008 - 2009
Landstar Homes June 2000 - July 2007
David Weekley Homes May 1994 - May 2000
Safeco Land Title of Denton County January 1993 - April 1994
Lawyers Title Insurance Corporation June 1992 - December 1993
Skills
Residential Homes, Real Estate, Single Family Homes, New Home Sales, Sellers, Luxury, Selling, Construction, Contract Negotiation, First Time Home Buyers, Customer Service, Investment Properties, Marketing, New Homes, Short Sales, Sales, Real Estate Transactions, Sales Management, Negotiation, Condos, Investors
Education
University of North Texas 1979 — 1981
BBA, Real Estate
Colorado State University
Specialists On Call, Inc. September 2014 - Present
HealthStream January 2011 - September 2014
Press Ganey Associates August 2009 - January 2011
Press Ganey Associates February 2007 - January 2011
First American Home Buyers Protection June 2006 - November 2006
MailSouth August 2004 - January 2006
MailSouth May 2002 - August 2004
infoUSA November 2001 - May 2002
infoUSA August 1999 - November 2001
Marketlink, Inc. June 1998 - August 1999
Skills
Healthcare, Sales Management, Consultative Selling, Selling, CRM, Hospitals, Sales, Leadership, Management, Business Development, Team Leadership, Contract Negotiation, Customer Satisfaction, Negotiation, Program Management, Analysis, Salesforce.com, Account Management, Sales Operations, Cross-functional Team..., Strategic Planning, New Business Development, Sales Process, Consulting, Team Building, Strategic Partnerships, Strategy, Solution Selling, Competitive Analysis, Cold Calling
Education
Loras College 1994 — 1997
Bachelor of Arts, Marketing
Dowling
Los Angeles County Metropolitan Transportation Authority July 2013 - Present
Los Angeles County Metropolitan Transportation Authority July 2012 - July 2013
Xerox May 2007 - July 2012
First American Home Buyers Protection October 2004 - March 2007
LoanWeb.com February 2003 - July 2004
TeleTech September 2000 - August 2002
Protection One 2000 - 2001
Fred Sands Realty 1989 - 2000
Skills
Operations Management, Project Management, Projects, Product Development, Process Improvement, Call Center, Call Center Development, Call Center..., Call Centers, Strategy, Contract Negotiation, Quality Assurance, Customer Satisfaction, CRM, Change Management, E-commerce, Integration, Management, Vendor Management, Business Process..., Program Management, Customer Service, Business Analysis, Account Management, Sales, Team Building, Forecasting, Recruiting, Outsourcing, Coaching, Team Management, Negotiation, Leadership, Performance Management, Cross-functional Team..., Customer Retention, Customer Experience, Team Leadership, Workforce Management, Project Planning, Service Delivery, Analysis, Telecommunications, Business Development, Start-ups, Contact Centers, BPO, Executive Management, Training, Strategic Planning
Education
Hofstra University 1972 — 1976
BA, Humanities/Humanistic Studies
Newton High school 1968 — 1972
High School Diploma
First American Home Buyers Protection February 2014 - Present
Comcast Cable August 2006 - April 2013
Comcast Cable 2002 - 2013
Skills
Telecommunications, Broadband, Telephony, VoIP, Call Centers, Wireless, IP, Fiber Optics, Computer Network..., Ethernet, Cabling, Troubleshooting, Optical Fiber, Customer Experience, Customer Satisfaction, T1, Provisioning, Vendor Management, Customer Retention
Education
Ridgway High School 1990 — 1991
Empire College School of Business
First American Home Buyers Protection May 2015 - Present
Fry's Food and Drug June 2011 - May 2015
The Home Depot June 2007 - June 2011
Skills
Management, Leadership, Merchandising, Sales, Budgets, Customer Service, Marketing Strategy, Analysis, Project Planning, Profit, Store Management, Loss Prevention, Retail, Inventory Control, Inventory Management
Education
Arizona State University
Bachelors of Interdisciplinary Studies Concentrations Small Business and Sociology
St Anne's Crossing Winery May 2015 - Present
Matrix Winery June 2014 - May 2015
Thumbprint Cellars March 2013 - June 2014
Pacifc Coast E & S December 2007 - March 2013
First American Home Buyers Protection June 2007 - November 2007
Skills
Marketing, Social Media Marketing, HTML, Constant Contact, Wine Sales, Sales, Customer Service, Email Marketing, Product Marketing, Salesforce.com, Advertising, Vertical Response, Excellent Customer..., Analysis, Proficient in windows..., Proficient in Microsoft..., Great e-mail and phone..., Strategic Planning, Digital Marketing, Microsoft Excel, Microsoft Office, PowerPoint, Commercial Insurance, Commercial Lines, Liability, Professional Liability, Underwriting, Insurance, Casualty, Property & Casualty..., General Insurance
Education
San Francisco State University 2012 — 2014
Bachelor's of Science, Marketing/Advertising and Technology
Santa Rosa Junior College 2008 — 2012
Associate of Arts (AA), Business Administration
First American Home Buyers Protection October 2011 - Present
First American Financial Corporation March 2011 - October 2011
First American Financial Corporation May 2010 - March 2011
Skills
Analytical Skills, Program Management, People-oriented, Subject Matter Experts, Thinking Outside The Box, Knowledge Sharing, Cost Savings Strategies, Customer Oriented, Employee Engagement, Agent for Change, Business Strategy, Project Management, Communication Skills, Department Budget..., effective listening..., Continuous Improvement, Adherence, Innovativeness, Resource Development, Quality Management, interactive staff..., Data Analysis, Reasoning Skills
Education
Arizona State University 2005 — 2009
Master of Business Administration (MBA), Business Administration and Management, General
Arizona State University 1994 — 1998
Bachelor of Science (BS), Criminal Justice/Safety Studies
American Medical Response May 2013 - Present
Verihealth Ambulance Service January 2011 - Present
Verihealth Ambulance September 2008 - January 2011
Santa Rosa Blueprint January 2005 - January 2008
First American Home Buyers Protection January 2004 - January 2005
Adecco Group January 2002 - January 2003
Skills
AHA BLS CPR HCP..., PALS, ACLS, Cpr Certified, ITLS, Accounts Payable, Accounts Receivable, Dispatching, Arc Welding
Education
Santa Rosa Junior College 2006 — 2010
Paramedic certification, Emergency Medical Technology/Technician (EMT Paramedic)
Nonesuch School 1994 — 1998
High school Diploma
Ron Alan Studios January 2011 - Present
Alternative World Solutions January 2011 - Present
Ron Alan Studios April 2010 - Present
First American Home Buyers Protection April 1988 - April 1992
Skills
Art, Photoshop, Teaching, Writing, Video Editing, Painting, Word, Theory, Visualization, Advertising, Video, Graphic Design, Photography
Education
West Valley Occupational 1973 — 2010
Wallcovering Trade
West Valley Occupational School 2007 — 2009
Certified Artist, Art and Construction
Los Angeles Valley College 1970 — 1973
Associate of Arts, Art
Los Angeles Valley College 1969 — 1971
James Monroe High 1965 — 1968
High School Diploma
First American Home Buyers Protection June 2015 - Present
First American October 2012 - Present
BIAS, Inc. December 2004 - June 2012
BIAS, Inc. October 2000 - December 2004
Zeisler, Zeisler & Rawson LLP January 2000 - October 2000
Zeisler, Zeisler & Augus 1997 - January 2000
Arthur Andersen LLP April 1997 - December 1997
MICRO-RENT Corp. November 1992 - March 1997
Skills
Strategic Planning, Public Relations, Negotiation, Microsoft Excel, Microsoft Office, Social Media, Purchasing, Leadership, Budgets, Public Speaking, Microsoft Word, Payroll, Management, Human Resources, Forecasting, Recruiting, Employee Relations
Education
California State University-Chico 1987 — 1992
BA, ICST
Harborfields 1983 — 1987
Regents
Anthem, Inc. June 2013 - Present
First American Home Buyers Protection December 2007 - October 2010
Washington Mutual August 2006 - November 2007
Washington Mutual Bank October 1999 - June 2006
Skills
Management, Call Centers, Mortgage Lending, Banking, Customer Service, Process Improvement, Credit, Loans, Leadership, Coaching, Branch Management, Retail Banking, Insurance, Risk Management, Customer Retention, Microsoft Office, Microsoft Excel
Education
ITT Technical Institute-Sylmar 1998 — 2000
CAD/CADD Drafting and/or Design Technology/Technician
WellPoint November 2013 - Present
Lifecare Assurance August 2008 - February 2013
Innovative Merchant Solutions, an Intuit Company January 2006 - July 2008
First American Home Buyer's Protection January 2004 - December 2005
Forever 21 September 2002 - December 2003
Skills
Customer Satisfaction, Customer Service, Call Centers, Data Entry, Microsoft Excel, Outlook, Sales, Vendor Management, Management, Risk Management, Microsoft Word, Insurance, Account Management, Microsoft Office, Team Leadership, Credit Cards, Quality Assurance, Payment Card Processing, Team-oriented, Call Center, Teamwork, communcation skills, team oriented, medical billing and..., HMO, PPO, POS, Medical Terminology, Claims Handling, Greenway Prime Suite, Insurance Billing, Health Insurance...
Education
Ultimate Medical Academy 2014 — 2015
Associate's Degree, Medical Billing and Coding, GPA 4.00
Pierce College 2000 — 2003
Some college courses completed, Business Administration, GPA 3.00
El Camino Real High School 1996 — 2000
graduated, Business Administration and Management, General, GPA 3.00
First American Home Buyers Protection April 2004 - Present
Skills
Analysis, Business Analysis, Financial Analysis, Financial Modeling, Time Management, Microsoft Excel, Microsoft Office, PowerPoint, Data Analysis, Leadership, Microsoft Word, Outlook, Windows, Forecasting, Word, Excel, Business Objects, R, Predictive Analytics, Predictive Modeling
Education
San Diego State University-California State University 2006 — 2011
B.S., Finance, Economics
Optum March 2014 - Present
Philippine Chamber Singers - Los Angeles March 2010 - Present
Optum March 2006 - March 2014
First American Home Buyers Protection September 1998 - December 2005
Universal Music and Video Distribution August 1996 - August 1997
Skills
Social Media, Email Marketing, Singing, Marketing Communications, Advertising, InDesign, Illustrator, Photoshop, Flash, Corporate Branding, Adobe Creative Suite, Creative Direction, E-commerce, Blogging, Photography, Integrated Marketing, Web Design, Marketing, Press Releases, Event Planning, Brand Development, Direct Mail
Education
California State University-Northridge 1992 — 1996
Bachelor of Science
Westwood College of Design 2000 — 2002
Associate of Science
Immaculate Heart High School 1988 — 1992
Blessed Sacrament School 1980 — 1988
First American Home Buyers Protection June 2003 - Present
Skills
Real Estate, Sellers, Relocation, First Time Home Buyers, Referrals, Short Sales, Investment Properties, Foreclosures, Residential Homes, Investors, Sales, REO, Marketing, Selling
Education
University of Central Florida 1994 — 1997
Communication, Political Science, Advertising, Public Relations
St Ives Country Club Homeowners Association 2014 - Present
NightGlass Media Group October 2012 - Present
First American Financial Corporation October 2010 - January 2012
First American Home Buyers Protection October 2010 - January 2012
Great South Investments January 1998 - January 2008
Re max Atlanta Partners January 1994 - January 1999
Kemper Management January 1994 - January 1998
Kemper Management January 1991 - January 1994
Skills
Recruiting, Customer Service, Negotiation, Sales Management, New Business Development, Training, Team Building, Contract Negotiation, Budgets, Employee Relations, Finance, Human Resources, Strategic Planning, Purchasing, Small Business, Coaching, Banking, Customer Satisfaction, Employee Training, Selling, Sales Operations, Project Planning, Management, Process Scheduler, Real Estate
Education
Georgia Bankers School
Mortgage Broker
DeKalb College
Business Administration
Athens Technical College
Business Management; Micro computers
International Market Centers July 2011 - Present
Commerce Real Estate Solutions April 2011 - July 2011
Grubb & EllisLas Vegas October 2010 - April 2011
Prudential IPG Commercial Real Estate September 2007 - October 2010
First American Home Buyers Protection March 2007 - September 2007
Re/Max Associates October 2004 - March 2007
Skills
Real Estate, Lease Administration, Sales Operations, Social Networking, Negotiation, Sales, Sales Management, Management, Commercial Real Estate, Leasing, Trade Shows, Gifts, Business Development, Property Management, Marketing, Investment Properties, Brokerage, Real Estate Transactions, Contract Negotiation, Residential Homes, Leases, Disposition, Retail, Foreclosures, Lease Negotiations, Sellers, Selling, Location Intelligence, Tenant Representation, REO, Tenant, Listing Homes, Tenant Retention, Commercial Leasing, Buyer Representation, Landlords, Shopping Centers, Real Estate Development, Corporate Real Estate, Property, Real Estate Financing, Investors, Apartments, Real Estate License
Education
University of Nevada-Las Vegas - College of Business 2004 — 2007
Bachelor of Science in Business Administration, Real Estate
Medina Facility Management Service & MCA Services March 2013 - Present
M.A.T. Consulting, Inc. April 2015 - October 2015
PacifiCore Construction September 2014 - April 2015
E.H. Butland, Corp. November 2013 - September 2014
Sierra Group November 2012 - February 2013
Tower General Contractors June 2011 - November 2012
Allied Industries, Inc August 2010 - June 2011
Stephen S. Wise Temple March 2005 - June 2010
First American Home Buyers Protection April 2004 - October 2004
Ryan Herco Flow Solutions April 2000 - November 2003
Skills
Microsoft Office, Coordination, Excel, Word, PowerPoint, Outlook, Research, Salesforce.com, Accounting, Event Planning, Accounts Payable, Spanish, Billing, English, Accounts Receivable, Invoicing, Microsoft Excel, Microsoft Word, Budgets, Management, Project Management, Contract Negotiation, Team Building, Marketing, Software Documentation, Time Management, Human Resources, Training, Customer Service
Education
University of Phoenix 2009 — 2013
BSM, Business
Pierce College 2008 — 2009
First American Home Buyers Protection March 2013 - February 2015
First American Home BuyersProtection November 2012 - March 2013
ServiceMaster August 2010 - March 2012
American Home Shield August 2000 - August 2010
Aihu 2009 - 2010
American Home Shield - ServiceMaster January 1999 - August 2000
American Home Shield - ServiceMaster January 1998 - January 1999
Skills
CRM, Customer Retention, Management, Customer Satisfaction, Analytics, Project Management, Customer Service, Sales, Account Management, Direct Mail, Direct Marketing, Microsoft Excel, Sales Operations, Database Marketing, Budgets, Direct Sales, Access, Coaching, Call Centers, Program Management, Team Management, Negotiation, Data Analysis, Customer Acquisition, Problem Solving, Customer Relations, Print Production, Siebel, Digital Strategy, Budgeting, Microsoft Office, Excel, Word, Cognos, Oracle Discoverer, Employee Management, Direct Mail Campaigns, Retention Management, Start-ups, Small Business, Workshop Facilitation, B2B Marketing, Print, Executive Management, Outsourcing, Requirements Analysis, PowerPoint, Microsoft Word, Six Sigma, Pentaho
Education
State Tech 1998 — 2002
Associates, Accounting with Conc in Taxation
The University of Texas at San Antonio 1995 — 1996
First American Home Buyers Protection December 2011 - Present
Northwestern Utility Billing Service May 2009 - May 2010
Playa Del Sol March 2007 - April 2009
Skills
Accounts Receivable, Financial Reporting, Microsoft Excel, Real Estate
Education
Santa Rosa Junior College 2001 — 2003
Certificate, Accounting
Santa Rosa Junior College 2001 — 2003
Human Resource, Accounting
Global Cash Access June 2014 - Present
Self Employed August 2011 - Present
Sprint August 2013 - May 2014
First American Home Buyers Protection September 2012 - July 2013
Clearwire October 2006 - August 2011
ClientLogic September 2004 - October 2006
Skills
Graphic Design, Computer Hardware..., Internet Services, Web Design, Business Cards, Document Design, Editing, Reiki, Energy Healing, Spiritual Healing, Crystal Healing, Troubleshooting, Call Centers, Computer Network..., Customer Service, Information Design, Software Installation, Mac, Switches, VoIP, Wireless, Outlook, Wireless Networking, Avaya, Call Center, Training, Routers, Management, Technical Support, LAN-WAN, IP, Active Directory, Computer Hardware, Telecommunications, Network Administration, Windows Server, HTML, DNS, TCP/IP, Network Design, WAN, VPN, Ethernet, Network Engineering, Networking, Mobile Devices, Microsoft Office, Customer Satisfaction, Avaya Technologies
Education
Empire Business College
Piner High School
S.A.D.D
Santa Rosa Junior College
First American Home Buyers Protection September 2014 - Present
Phoenix Health Plan May 2010 - January 2013
Liberty Mutual Insurance 2013 - 2013
Skills
Insurance, Property, Health Insurance, Umbrella Insurance, Homeowners, Microsoft Word, Microsoft Office, Workers Compensation
Education
Deer Valley High School
Glendale Community College
United Cerebral Palsy of Los Angeles, Ventura and Santa Barbara Counties June 2015 - Present
United Cerebral Palsy of Los Angeles, Ventura & Santa Barbara Counties November 2007 - Present
Holiday Products December 2006 - September 2007
Sensor Systems, Inc April 2006 - October 2006
First American Home Buyers Protection April 2005 - February 2006
Skills
Nonprofits, Fundraising, Microsoft Office, Event Planning, Customer Service, Volunteer Management, Microsoft Excel, Microsoft Word, Public Speaking
Education
California State University-Northridge 2009 — 2014
Bachelor's Degree, Liberal Arts and Sciences, General Studies and Humanities
Los Angeles Pierce College 2008 — 2012
Associate's Degree, Liberal Arts and Sciences/Liberal Studies
First American Home Buyers Protection July 2003 - October 2010
WorkSource Center October 2002 - March 2003
Birmingham High School 1997 - 1997
Skills
Microsoft Word, Microsoft Excel, Time Management, Business Process, Checks, Mail, Postage Meter, Office Equipment, Filing, Numeric Filing, Records Management, Teamwork, Data Entry, Accounting
Education
Los Angeles Pierce College 1998 — 2000
General Education Requirments
Birmingham High School
High School, General Studies
Capital Brands, LLC March 2014 - Present
First American Home Buyers Protection July 2008 - February 2013
Shearson Wholesale January 2006 - January 2008
Washington Mutual December 1994 - November 2004
National Environmental Testing (NET) 1993 - 1994
Charter Financial Services 1990 - 1993
Skills
Call Centers, Quality Assurance, Team Management, Training, Customer Service, Human Resources, Call Center, Leadership, Performance Management, Software Documentation, Outsourcing, Microsoft Office, Performance Improvement, Vendor Relations, Documentation, MS Excel Pivot Tables, Graphics, Trend Analysis, Process Improvement, Team Building, Vendor Management, Management, Lectora, Microsoft Excel, Analysis, Sales
Education
The Master's College 2000 — 2002
B.A., Business Administration
California State University-Northridge 1990 — 1994
Health Administration
Jackson Family Enterprises May 2014 - Present
First American Home Buyers Protection October 2013 - May 2014
West Wines March 2012 - April 2014
Sherwin Williams August 2012 - February 2013
Skills
Microsoft Word, PowerPoint, Microsoft Excel, Event Planning, Research, Microsoft Office, Facebook, Teaching, Customer Service, Budgets, Public Speaking, Editing, Strategic Planning, Management, Marketing, Analysis, English, Windows, Photoshop, HTML, Human Resources, Finance, Accounting, R&D, PowerPivot, Microsoft Outlook, eWinery, SharePoint, Statistics, Business Analysis, Business Objects, 'Dimensional Insight:..., Stata, Business Intelligence, Data Modelling
Education
Sonoma State University 2011 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
UC Santa Cruz 2007 — 2008
B.S., Marine Biology
Santa Rosa Junior College 2004 — 2006
n/a
First American Home Buyers Protection November 2012 - Present
Grand Canyon University August 2008 - November 2012
Skills
Active Directory, Troubleshooting, Windows 7, Computer Hardware, Software Installation, Microsoft Office, Servers, Customer Service, System Administration, Team Building, Technical Support, Windows, Windows Server, XP, Public Speaking, Training, Coaching, Staff Development, Process Improvement, Strategic Planning
Education
Estrella Mountain Community College
AAS in Linux Administrator, Redhat, Fedora, Debian, Cisco, A
LifeLock November 2012 - Present
First American Home Buyers Protection February 2010 - November 2012
Wolters Kluwer January 2009 - January 2010
American Express May 2007 - January 2009
JPMorgan Chase August 2006 - May 2007
JPMorgan Chase January 2004 - May 2006
FTD April 2000 - August 2003
Skills
Data Entry, Call Centers, Customer Service, Customer Satisfaction, Microsoft Office, Credit Cards, Telephone Skills, Outlook, Sales, Call Center, Outstanding Customer..., Customer Relations, Typing, Copying, Online Sales, Online Communications, Payment Processing, Internet, Customer Experience, Access, Credit, Lotus Notes, Spreadsheets, Time Management, Claim, Teamwork, Internet Explorer, Fax, Training, PowerPoint, Microsoft Word, Microsoft Excel, Merchant Services, Fraud Detection, Financial Services, Microsoft Office 2007, Windows 7, Ten Key, Phone Etiquette, Debit Cards, Critical Thinking, Inside Sales, Criminal Procedure
Education
University of Phoenix 2009 — 2011
Bachelors, Criminal Justice Administration
College of DuPage 1998 — 2001
None, Early Childhood Education and Teaching
Naperville Central High School 1994 — 1998
Diploma, General Studies
Extra Space Storage March 2012 - Present
Subway June 2010 - February 2012
First American Home Buyers Protection April 2008 - April 2010
Skills
Property Management, Budgeting, Sales Management, Human Resources, Scheduling, Account Management, Microsoft Office, Claims Resolution, Receiving/invoice..., Project Management, Customer Service...
Education
Everest University-Tampa 2014 — 2016
Associate’s Degree, Web Page, Digital/Multimedia and Information Resources Design, 3.75 GPA
Columbia College-Hollywood 2006 — 2010
Bachelor’s Degree, Cinematography and Film/Video Production, 3.75 GPA
First American Home Buyers Protection 2014 - Present
Education
Marist College 2008 — 2012
BS, Human Resources, Psychology
First American Home Buyers Protection February 2010 - July 2015
LCG Pence Construction September 2006 - March 2008
Oregon State Lottery August 2005 - September 2006
Wells Fargo Insurance Services July 1994 - March 2003
Skills
Outlook, Insurance, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Financial Reporting, Financial Analysis, Training, Process Improvement, Employee Benefits, Program Management, Budgets, Time Management, Project Management, Recruiting, Payroll, Strategic Planning, Team Building, Business Analysis, Leadership, Management, PowerPoint, Risk Management, Project Planning, Sales, Contract Negotiation, Human Resources, Team Leadership
Education
Chemeketa Community College 1990 — 1990
Accounting
Clover Park Voc-Tech Tacoma, WA 1982 — 1982
Accounting
First American Home Buyers Protection May 2015 - Present
First American Home Buyers Protection June 2012 - May 2015
Sonoma State University September 2011 - May 2012
Conference and Events Services- Sonoma State University May 2011 - August 2011
El Torito May 2011 - August 2011
Safeway June 2009 - August 2009
Skills
Time Management, Customer Service, Microsoft Office, Microsoft Excel, Data Entry, Event Planning, Telephone Skills, Public Speaking, Customer Satisfaction, Microsoft Word, Social Media, Teamwork, PowerPoint
Education
Sonoma State University 2010 — 2015
Bachelor of Business Administration (BBA), Business Administration: Finance
Livermore High School 2006 — 2010
First American Home Buyers Protection November 1996 - Present
Skills
Month End Close, Fixed Asset Management, Great Plains Software, Excel, Word, Supervisory Experience, Journal Entries, Statutory Reporting, Sox audits
Education
University of California, Los Angeles 1991 — 1995
Bachelor of Business Administration (B.B.A.), Accounting
AssetMark August 2015 - Present
Bank of America December 2013 - June 2015
AssetMark March 2013 - November 2013
First American Home Buyers Protection March 2012 - February 2013
DraftFcb Healthcare August 2008 - September 2011
Infranco Moore Group July 2007 - July 2008
Chandler Chicco Agency 2005 - 2007
Regan Campbell Ward • McCann 2004 - 2005
ARPageOne 1999 - 2003
Skills
QuarkXPress, Graphic Design, Art Direction, Photoshop, Adobe Acrobat, Adobe Creative Suite, Creative Direction, Advertising, Graphics, Marketing Communications, Image Manipulation, Direct Mail, Banner Ads, Email Newsletter Design, UI/UX, Web Site Production, Retouching, Typography, Illustrator, Logo Design, InDesign, Corporate Identity, Brochures, Mac, Packaging, Web Design, Layout, Production, Concept Development, Copywriting, Pre-press, Invitations, Print Production, User Experience Design
Education
Kennesaw State University 1992 — 1997
English Degree
Kennesaw University 1992 — 1997
B.A, English
Sedulous Marketing June 2009 - Present
First American Home Buyers Protection August 2015 - Present
Skills
SEO, Marketing, Marketing Strategy, Web Marketing, Marketing Communications, Mobile Marketing, Lead Generation, SEM, Online Marketing, Strategy, Email Marketing, Small Business, Social Marketing, Inbound Marketing, Wordpress, Retargeting, Google Adwords, Content Strategy, Interactive Marketing..., Google Technologies, Event Management, Brand Development, PPC, Google Analytics, Direct Marketing, Advertising, Management, Key Message Development, Marketing Research, Online Advertising, Web Analytics, International Marketing, Sales Process, Webinar Production, Video Marketing, Branding, Messaging Development, Buying Process, Marketing Systems, Cross-Channel, Local SEO, Marketing..., Travel Zoo Deal..., Groupon Deal..., Advertising Optimization, Social Media Marketing, Project Management, Trade Shows, Event Planning, Press Releases
Education
Montana State University-Billings 1990 — 1994
BSBA
First American Home Buyers Protection July 2013 - Present
24 Hour Fitness July 2012 - July 2013
Academic Advantage Tutoring March 2012 - March 2013
MACsun - The Management Association of California State University Northridge August 2011 - December 2012
EMI Music May 2012 - October 2012
DSW September 2010 - August 2011
Skills
Customer Service, Computer literacy, Leadership, Teamwork, Team Leadership, PowerPoint, Microsoft Word, Social Networking, Public Speaking, Fundraising, Social Media, Event Planning, Facebook, Time Management, Microsoft Excel, Social Media Marketing, Human Resources, Research, Event Management, Sales, Recruiting, Microsoft Office, Outlook, Nonprofits, Public Relations, Community Outreach
Education
California State University-Northridge 2008 — 2013
Bachelor's Degree, Business Administration/Business Law
First American Home Buyers Protection Corp July 2011 - Present
Ed Price & Assoicate REATLORS September 2004 - Present
First American Home Buyers Protection 2011 - 2012
Ed Price 2007 - July 2011
Coldwell Banker Triad REALTORS April 2006 - September 2008
Skills
Buyers, Home Warranty, Real Estate, Customer Service, B2B Marketing, First Time Home Buyers, Single Family Homes, Sellers, New Homes, Buyer Representation, Sales Presentations, Negotiation, Relocation, Residential Homes, Home, Resellers, REO, Investment Properties, Short Sales, Listings, Selling, ABR, HUD, Refinance, New Home Sales, Residential, Resale, Loan Officer, Sales
Education
Trevecca Nazarene University 1990 — 1994
BS, Psychology
Sistersville High School 1985 — 1988
Josh Elaye - Creative Services October 2007 - Present
Josh Elaye February 2008 - June 2014
First American Home Buyers Protection June 2009 - June 2011
Sprint June 2004 - October 2008
Skills
Adobe Creative Suite, Start-up Ventures, UX Designer, Photoshop, Entrepreneurship, Social Networking, Strategic Partnerships, Social Media, Layout, Logo Design, Illustration, Microsoft Excel, Branding, Music Engineer, Backend Developer, Photography, Graphic Design, Web Design, Art, Advertising, Marketing Strategy, Social Media Marketing, Management
Education
California State University-Northridge 2013 — 2013
Associate of Arts and Sciences (A.A.S.), Digital Communication and Media/Multimedia
Los Angeles Mission College 2009 — 2012
Associate's Degree, Fine/Studio Arts, General
DeVry Institute of Technology 2003 — 2006
Associate's Degree, Computer Science
First American Home Buyers Protection May 2015 - Present
AssociaTitle September 2014 - April 2015
AssociaTitle March 2014 - August 2014
HomeSmart Realty May 2001 - December 2011
Realty Executives May 2001 - April 2002
Skills
Marketing, Customer-focused Service, Lead Generation, Building Strong..., Market Research, Marketing Strategy, Real Estate, Contract Negotiation, Fluent in Spanish, Repeat Business, Creative Problem Solving, Closing Abilities, Lead Qualification, Motivated self-starter, Strategic Planning, Business Acumen, Consulting, Driven By Results, Solid communication, Interpersonal Skill, Business, Sales
Education
University of Arizona 1996 — 2000
Bachelor's degree, Double Major: Marketing and Finance, Graduated cum laude
Coronado High School 1993 — 1996
Rem X Staffing Services ( Lexis Nexis Corporation) December 2012 - Present
Hobby Lobby November 2010 - June 2012
First American Home Buyers Protection March 2007 - October 2009
CLASSIC SPOTTING COMPANY February 2003 - March 2007
Bank of America November 1999 - January 2003
Skills
Organization, Communication, Commitment to Customer..., Interpersonal Skill, Task Management, Office Administration
Education
Los Angeles Pierce College
Sociology/Psychology Studies
University of Phoenix
Bachelor, Psychology
First American Home Buyers Protection December 2014 - Present
Better Homes & Gardens / Mason McDuffie Real Estate December 2011 - December 2014
Phi Delta Theta Fraternity March 2013 - September 2014
Thismoment November 2013 - April 2014
RealPage, Inc. June 2011 - October 2013
Grand View Homeowners Association April 2012 - March 2013
Phi Delta Theta Fraternity September 2009 - March 2013
Equality California April 2010 - October 2010
Eyefinity June 2008 - March 2010
American Home Shield March 2002 - June 2008
Skills
Instructional Design, Process Mapping, WBT, ILT, Writing, HVAC, Sales Rep Training, Microsoft Office, Real Estate, Property Management, Home Warranty, Optometry, Insurance, Team Building, Call Center, E-Learning, Call Centers, Training, CRM, Project Management, Sales, Public Speaking, Salesforce.com, Curriculum Development, Leadership, Program Management, Management, Customer Service, Organization, Program Evaluation, Business Process Mapping
Education
Sonoma State University 2014 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General
Sonoma State University 1998 — 2003
BA, English
The University of Memphis 2006 — 2006
Real Estate Certification, Real Estate
Cosumnes River College 2010 — 2011
Real Estate
San Rafael High
First American Home Buyers Protection October 2014 - Present
SP Staffing December 2013 - October 2014
D&R Freeland Enterprises July 1999 - December 2013
Severson Heating & Cooling November 2010 - September 2013
Gatedepot.com and Gateequipment.com November 2004 - November 2010
Guaranty Residential Lending and Mission Hills Mortgage September 1997 - June 2004
Skills
Falcon, QuickBooks, Data Entry, Accounts Receivable, MS Excel, MS Word, Dreamweaver, FNMA Desktop..., FHLMC Loan Prospector, Customer Service, Dispatching, Appointment Scheduling, Bookkeeping, Bank Reconcilations, Product & Pricing, Web Experience, Shipping - UPS/USPS, Automotive..., Cashiering, Inventory Control, Accounts Payable
Education
Florida Southern College 1975 — 1979
Bachelor of Arts (BA), Spanish
First American Home Buyers Protection September 2014 - Present
Shionogi Inc April 2013 - 2014
inVentiv Health June 2004 - March 2013
Takeda Pharmaceuticals January 2002 - May 2004
Allen Tate Realtors January 1999 - December 2001
Skills
Pharmaceutical Sales, Sales Operations, Diabetes, Sales, Endocrinology, Rheumatology, Account Management, Sales Management, Neurology, Managed Care, Cold Calling, Pulmonology, Selling Skills, OB/GYN, Hypertension, Product Launch, Sales Force Development, Sales Effectiveness, Podiatry, Orthopedic, Real Estate, Training, Pharmaceutical Industry, CRM, Hospital Sales
Education
Appalachian State University 1992 — 1996
BS, Elementary Education, Concentration in Psychology
East Meck 1989 — 1992
High School
Applied Technicians, Inc. April 2013 - Present
AeroTurbine, Inc. October 2012 - February 2013
First American Home Buyers Protection December 2010 - September 2012
Private Equity Group, LLC July 2008 - March 2009
Winn, Inc. January 2006 - June 2008
Fitzgerald & Malk, A Professional Law Corp. October 2001 - July 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Team Building, Strategic Planning, Sales, PowerPoint, Public Speaking, Social Media, Marketing, Coaching, Marketing Strategy, Account Management, Outlook, Customer Satisfaction, Administrative..., Receptionist Duties, Telephone Skills, Telephone Reception, Customer Service, Databases, Petty Cash, Office Management, Office Administration, Call Centers, Call Logging, Document Management, Electronic Document..., Word Processing, Front Office, Administrative...
Education
El Modena High School
Diploma, General Studies
Santiago Canyon College
No Degree, Liberal Arts and Sciences, General Studies and Humanities
First American Home Buyers Protection June 2002 - Present
Diamond Publications January 1998 - June 2002
Forever 21 April 1997 - April 1998
Skills
Recruiting, Management, Call Center, Litigation, Risk Management, Team Management, Leadership, Sales, Negotiation, Training, Microsoft Excel, Customer Service, Customer Satisfaction, Team Building, Process Improvement, Insurance, Human Resources, Call Centers, Finance, Interviews, Contract Negotiation, Real Estate, Marketing, Selling, Vendor Management, Account Management, Operations Management, Business Development, Forecasting, CRM
Education
California State University-Northridge 1996 — 2002
Bachelor of Science, Business Administration; an emphasis in Business Management
Fidelity National Title May 2014 - Present
First American Title February 2012 - July 2013
All Vegas Valley Realty 2009 - March 2012
First American Title Insurance Company 2005 - 2009
First American Home Buyer's Protection 2002 - 2005
Skills
REO, Short Sales, Sellers, Home, Investors, Author and Instructor..., Real Estate Transactions, Buyers, Property, Marketing, Foreclosures, First Time Home Buyers, Buyer Representation, Contract Negotiation, Condos, Escrow, Investment Properties, Negotiation, New Home Sales, Luxury, Real Estate License, Referrals, Rentals, Resellers, Relocation, Sales, Residential Homes, Real Estate, Selling, Single Family Homes, Customer Satisfaction, Customer Service
Education
Valley High School, LV, NV 1971 — 1974
UNLV
First American Home Buyers Protection February 2005 - Present
Skills
Short Sales, Real Estate, Sellers, Real Property, Foreclosures, Property, Contract Negotiation, New Home Sales, Real Estate Transactions, Customer Satisfaction, Selling, First Time Home Buyers, Negotiation, Sales, Relocation, New Business Development, Marketing Strategy, Buyers, REO, Rentals, Investors, Residential Homes, Resellers, Single Family Homes, Loans, Luxury, Condos, Sales Management, Property Management, Buyer Representation, Listings, Leadership, Investment Properties, Investments, Credit, Mortgage Lending, Referrals, Customer Service, Marketing, Real Estate Development, Commercial Real Estate, Mortgage Banking, Real Estate Economics, Refinance, Leases, Residential Mortgages, Loan Origination, Time Management, Underwriting, FHA
Education
Brigham Young University 2002 — 2004
Bachelor of Applied Science (BASc), Sociology
First American Home Buyers Protection December 2014 - Present
AnswerNet May 2013 - December 2014
AT&T January 1995 - January 2010
AT&T January 1995 - January 2010
Skills
Telecommunications, Customer Service, Account Management, Sales, Team Leadership, Leadership, CRM, Call Centers, Customer Satisfaction, Training, Business Development, Team Building, Relationship Management, Relationship Building, Data Analysis, Project Management, IVR, Scripting, Hiring, Performance Management, Renewable Energy, Billing Systems, Change Management
Education
Modesto Junior College
Modesto Junior College
MotivAction Recruiting, LLC March 2015 - Present
First American Home Buyers Protection December 2008 - October 2010
Fidelity National Title January 2003 - July 2008
Fidelity National Title 2001 - 2008
Skills
Real Estate, Investment Properties, Foreclosures, Short Sales, Coaching, Escrow, First Time Home Buyers, Sales, Management, Team Building, REO, New Business Development, Selling, Sellers, Healthcare Information...
Education
Portland State University 1999 — 2001
Bachelor of Science, Health Education
Oregon State University 1996 — 1998
BS, School of Health Education
Strategic Research and Sales February 2015 - Present
First American Home Buyers Protection April 2014 - February 2015
Mortgage Originator and Loan Officer May 2002 - February 2010
Skills
Sales, Call Centers, Team Management, BPO, Training, Customer Satisfaction, Customer Experience, Customer Retention, Customer Service, Team Building, Social Networking, Sales Management, New Business Development, Leadership
Education
American Public University System 2011 — 2015
BA Criminal Justice, BA Criminal Justice, 3RD
Rio Salado College 1999 — 2000
Financial Security Certificate, Finance, General
Entertainment Partners January 2009 - Present
Fetch Technologies November 2007 - November 2008
First American Home Buyers Protection September 2004 - October 2007
Ford Motor Company September 2003 - September 2004
Alcatel-Lucent February 2002 - March 2003
Wipro Technologies January 1997 - February 2002
Skills
Cross-functional Team..., Program Management, Project Management, Management, Leadership, Enterprise Software, Product Development, Outsourcing, Operations Management, SDLC, Agile Methodologies, Software Project..., Agile Project Management, Requirements Analysis, Business Analysis, Scrum, Project Portfolio..., Vendor Management, Software Development, Enterprise Architecture, Business Intelligence, IT Strategy, PMP
Education
University of Southern California - Marshall School of Business 2006 — 2008
MBA
Birla Institute of Technology and Science 1997 — 2000
MS
Bharthidasan University - Seethalakshmi Ramaswami College 1993 — 1997
Bachelor of Science (BSc)
American Home Shield 2013 - Present
First American Home Buyers Protection 2001 - 2009
Skills
Customer Retention, Customer Satisfaction, Direct Sales, Sales Operations, Salesforce.com, REO, First Time Home Buyers, Buyer Representation
Education
California State University-Chico 1987 — 1992
Chico beauty college 1986 — 1987
American River College 1985 — 1986
First American Home Buyers Protection June 2003 - Present
American Home Shield August 1995 - June 2003
The Signal Newspaper April 1987 - July 1995
Skills
Real Estate, REO, Short Sales, Foreclosures, Investment Properties, First Time Home Buyers, Real Estate Transactions, Sellers, Listings, Selling, Underwriting, Single Family Homes, Investors, Referrals, New Home Sales, FHA, Refinance, HUD
Education
College of the Canyons 1984 — 1986
Associate of Arts (AA), Social Sciences
First American Home Buyers Protection Sr. Account ExecutivesAmerican Home ShieldAugust 1995 - June 2003
Education
College of the Canyons 1984 — 1986
AA, Social Sciences
arvato digital services, llc - Bertelsmann SE & Co. KGaA February 2013 - Present
arvato digital services, llc - Bertelsmann SE & Co. KGaA June 2011 - February 2013
arvato digital services, llc - Bertelsmann SE & Co. KGaA February 2008 - June 2011
21st Century Insurance November 2006 - February 2008
21st Century Insurance November 2005 - November 2006
21st Century Insurance June 2003 - November 2005
First American Home Buyers Protection July 2002 - June 2003
Centurion Capital Management October 2000 - November 2001
Skills
Process Improvement, Management, Business Process..., Finance, Operations Management, Financial Reporting, Forecasting, Accounting, SAP, Insurance, Business Analysis, Financial Analysis, Outsourcing, Financial Modeling, Customer Service, PeopleSoft
Education
California State University-Northridge 1998 — 2002
First American Home Buyers Protection August 2013 - Present
SVI Insurance Services, LLC July 2013 - January 2014
SVI Insurance Services, LLC December 2012 - July 2013
First American Home Buyers Protection March 2011 - December 2012
First American Home Buyers Protection July 2009 - February 2011
LeadClick Media December 2008 - July 2009
Sears Home Improvement Products January 1998 - December 2008
ARAMARK December 1991 - January 1998
Skills
SEM, Marketing, SEO, PPC, Lead Generation, Online Advertising, New Business Development, Integrated Marketing, Sales Management, Online Marketing, Analytics, CRM, Sales, Direct Marketing, Market Planning
Education
Penn State University 1987 — 1991
Bachelor of Science (BS), Business, Hotel, Restaurant and Institutional Mangement
California Cryobank 2008 - 2013
First American Home Buyers Protection 2005 - 2008
SEQOL, Inc 2003 - 2005
DIRECTV 1997 - 2003
Skills
Management, Team Building, CRM, Start-ups, Leadership Development, Vendor Management, Leadership, Sales Operations, Strategic Planning, Outsourcing, Operations Management, Process Improvement, Customer Service, Microsoft Office, Call Centers, Business Development, Cross-functional Team..., Sales, Team Leadership
Education
Pace University - Lubin School of Business
BBA, Marketing
Roll Global August 2014 - May 2015
First American Home Buyers Protection June 2008 - August 2014
Code Objects April 2007 - June 2008
Verizon April 1979 - April 2007
GTE 1979 - 2006
Skills
Project Management, Process Improvement, Vendor Management, Call Centers, Business Process, Business Analysis, Software Documentation, Call Center, Requirements Analysis
Education
Occidental College 1971 — 1975
Bachelor of Arts (B.A.), Anthropology, Theater
Bank of the West May 2012 - Present
Cap Managment Systems October 2009 - May 2012
Wildbrian, Inc. January 2009 - October 2009
Raise the Field 2008 - 2009
First American Home Buyers Protection 2008 - 2009
Skills
MS Excel, MS Access, Crystal Reports XI, SQL, Statistics
Education
University of California, San Diego 1996 — 2002
Bachelore of Arts, Mathematics
Universal Wellness Source March 2015 - Present
Chiro One Wellness Centers February 2014 - July 2014
Chiro One Wellness Centers February 2013 - February 2014
Chiro One Wellness Centers January 2012 - February 2013
Chiro One Wellness Center February 2010 - January 2012
Market Connections February 2009 - June 2009
Market Connections July 2007 - July 2008
First American Home Buyers Protection November 2004 - March 2007
Lifeline Health Services October 1999 - April 2002
Kimberly-Clark 1995 - 1999
Skills
Marketing Communications, Business Development, Sales, Marketing, Account Management, Marketing Strategy, Social Media, Customer Service, New Business Development, Social Media Marketing, Public Speaking, Event Planning, Leadership, Coaching, Event Management, Social Networking, Team Building, Healthcare, Direct Sales, Microsoft Office, Strategic Planning
Education
Creighton University
BA, Organizational Communications
First American Home Buyers Protection November 2008 - Present
Education
Sonoma State University
Bachelors, Behavioral Psychology
Mobile Notary Group June 2015 - Present
Real Services, LLC December 2014 - Present
Real Services, LLC August 2011 - Present
Sierra-at-Tahoe November 2014 - March 2015
Health Net January 2006 - August 2014
First American Title January 2005 - December 2005
First American Home Buyers Protection May 2002 - January 2005
Tetra Tech / Whalen December 2000 - December 2001
e-xpedient June 2000 - October 2000
GTE March 1994 - April 2000
Skills
Sales, Contract Negotiation, Account Management, Insurance, Health Insurance, Vendor Management, Customer Retention, New Business Development, Process Improvement, Risk Management, Training, Customer Service, Leadership, Sales Operations, Call Centers, Strategic Planning, Team Building, Sales Management, Strategy, Business Development, Cross-functional Team...
Education
Golden Gate University
Management
University of San Francisco
First American Title May 2012 - Present
Verathon May 2011 - May 2012
First American Home Buyers Protection July 2009 - May 2011
Home Warranty of America November 2006 - July 2009
Skills
New Business Development
Education
Texas State University-San Marcos 2000 — 2005
Bachelor of Science, Environmental Science
First American Home Buyers Protection September 2003 - Present
Skills
Real Estate, Sellers, First Time Home Buyers, Buyers, Residential Homes, Short Sales, Selling, FHA, Investment Properties, Foreclosures, Mortgage Lending, REO, New Home Sales, Loans, Real Estate Transactions, Referrals, Relocation, Refinance, Negotiation, Contract Negotiation, Single Family Homes, Condos, Property Management, Sales, Buyer Representation, Home Warranty, Property, HUD, Customer Service, Insurance, Investors, Mortgage Banking, Real Property, Commercial Real Estate, Residential Mortgages, Resellers, VA loans, Title Insurance, Escrow, FHA financing, Loss Mitigation, Loan Origination, New Homes, USDA, Real Estate Economics, Investments, Government Loans, Appraisals, Real Estate Financing, Real Estate Development
Education
University of Southern California - Marshall School of Business 1990 — 1992
Bachelor of Science (BS), Business
Santa Monica College
Associates, Liberal Arts
Bank of America March 2011 - Present
First American Home Buyers Protection July 2007 - July 2009
Dunfield Insurance June 2005 - July 2007
Princess Cruises September 2003 - June 2005
Public Storage January 2001 - July 2002
Education
California State University-Northridge 1991 — 1993
BA, Economics
First American Home Buyers Protection July 2010 - Present
Scarbrough Financial Services December 2009 - June 2010
Weight Watchers of North America July 2007 - April 2010
Wells Fargo Insurance Services September 2007 - November 2008
Legacy Marketing Group April 1997 - July 2007
Skills
Customer Service, Management, Quality Assurance, Leadership, Process Improvement, Business Analysis, CRM, Software Documentation, Coaching, Project Management, Vendor Management, Sales, Microsoft Office, Time Management
Education
Community College of Allegheny County 1975 — 1977
Associates in Liberal Arts, Liberal Arts
Kleen Kat, Inc October 2009 - Present
Prudential Real Estate Affiliates March 2006 - February 2009
First American Home Buyers Protection October 2003 - January 2006
Aon Home Warranty Services May 1999 - October 2003
Aon home warranty services 1999 - 2003
ERA Real Estate July 1992 - May 1999
Education
New Horizons 2009 — 2009
PMP, Project Management
Albertus Magnus College 2006 — 2008
Associates, Business Management
People Helping People Agency LLC December 2009 - Present
Los Angeles Valley College May 2009 - May 2013
First American Home Buyers Protection August 2008 - November 2010
Camp Monarch July 2006 - August 2006
American Red Cross September 2003 - March 2005
Skills
Customer Service, Public Speaking, Indexed Annuities, Team Building, 401k Rollovers, Annuity Sales, Marketing, Microsoft Office, Social Media, Leadership Development, Retirement Planning, Sales, Coaching, Financial Analysis, Fixed Annuities, Life Insurance, Social Media Marketing, Social Networking, Health Insurance, Sports, Personal Development, Retirement
Education
Abilene Christian University 2005 — 2008
B.S., Exercise Science
Los Angeles Valley College 2003 — 2005
Associate's degree, Psychology
First American Home Buyers Protection May 1985 - Present
First American Home Buyers Protection October 2006 - February 2009
First American Home Buyers Protection October 2001 - October 2006
Skills
Leadership, Management, Vendor Management, Purchasing, Sales, Project Management, Training, Selling, Budgets, Customer Satisfaction
Education
Los Angeles Pierce College 1983 — 1985
Business
First American Home Buyers Protection September 2003 - Present
Microdyne Outsourcing Inc. 1991 - 2003
Skills
Call Center, Project Management, Call Centers, Process Improvement, Customer Service, Workforce Management, Customer Satisfaction, Technical Support, Management, Leadership, Customer Experience, Strategic Planning, CRM, Sales, Strategy, Vendor Management, Contract Negotiation, Team Building
Education
Pepperdine University, The George L. Graziadio School of Business and Management 1990 — 1994
BSBM, Business Management
First American Home Buyers Protection June 2008 - Present
First American Home Buyers Protection April 2008 - June 2008
First American Home Buyers Protection April 2005 - April 2008
Accent Micro Technologies Inc. October 2004 - December 2004
Skills
Accounting, Financial Analysis, Finance, Business Process..., Process Flow..., Streamlining Work..., Financial Reporting, Auditing, Forecasting, General Ledger, Internal Controls, GAAP, Accounts Payable, Sarbanes-Oxley Act, Financial Modeling, Process Improvement, Variance Analysis, Fixed Assets, Business Analysis, Analysis, Risk Management, Account Reconciliation, Financial Accounting, SAP, Budgets, Access, Microsoft Excel
Education
De La Salle University 2001 — 2004
Bachelor of Science (B.S.), Business Administration - Major in Computer Applications
4over, Inc. November 2013 - Present
Shield Healthcare August 2012 - June 2013
First American Home Buyers Protection 2008 - 2012
First American Home Buyers 1999 - 2008
2-10 Home Buyers Warranty 1997 - 1999
Skills
Call Center, Process Improvement, Customer Service, Quality Assurance, Pricing, Performance Management, Change Management, Sales, Project Management, Outlook, Microsoft Excel, Strategic Planning, Software Documentation, Team Management, Employee Relations, Call Centers, Analysis, Customer Satisfaction, Negotiation, Training, Leadership, Program Management, Management, Business Development, Vendor Management, Operations Management, Purchasing
Education
College of the Canyons
LA Care Provider June 2015 - Present
Conifer Value-Based Care January 2012 - January 2015
Regal Medical Group October 2010 - January 2012
First American Home Buyers Protection June 2006 - July 2009
3D Systems Corporation 2005 - 2006
Skills
Access, Business Objects, Pricing, Analysis, Crystal Reports, Customer Service, Data Warehousing, Databases, Financial Modeling, Forecasting, Leadership, Management, Microsoft Excel, Process Improvement, Project Management, SQL, Team Building, VBA
Education
Pierce College 1989 — 1991
Computer Science
Dynamo Aviation March 2012 - Present
Copart Inc November 2010 - November 2011
First American Home Buyers Protection September 2005 - December 2010
First American Home Buyers Protection September 2005 - October 2010
SCA Appraisal Company March 2005 - August 2005
Block Buster Video April 2004 - April 2005
Ad Personnel/ Medtronics October 2004 - December 2004
Topz November 2002 - December 2003
Skills
Event Planning, Customer Service, Sales, Quality Assurance, Data Entry, Outlook, System Administration, Microsoft Excel, Accounting, Leadership, Administration, Analysis, Process Improvement, Time Management
Education
Pepperdine University
BSM, Business Management
Moorpark College
General Education
John H Francis Polytechnic High School 1995 — 1999
High School
Los Angeles Pierce College
St Genevieve Elementary School
First American Home Buyers Protection June 2006 - Present
First American Home Buyers Protection 1991 - 2006
Education
California State University-Los Angeles
Bachelor of Science in Business Administration, Marketing
First American Home Buyers Protection November 2013 - Present
First American Home Buyers Protection August 2010 - November 2013
First American Home Buyers Protection August 2007 - July 2010
First American Home Buyers Protection November 2004 - August 2007
TeleTech February 2004 - October 2004
TeleTech November 1999 - February 2004
Skills
Quality Assurance, Process Improvement, Testing, Software Documentation, Training, Performance Management, Personnel Management, Coaching, Customer Relations, Curriculum Development, Employee Training, Program Launch, Product Launch
Education
College of the Canyons
Los Angeles Valley College
Lowe's Home Centers, LLC March 2012 - Present
First American Home Buyers Protection July 2008 - October 2011
American Home Shield October 2000 - March 2007
Copperfield's Books October 1999 - January 2000
Medtronic March 1999 - September 1999
Santa Rosa Memorial May 1996 - February 1999
Flamingo Resort Hotel and Spa June 1989 - October 1995
Skills
Microsoft Excel, Microsoft Office, Payroll, Customer Service, Sales, PowerPoint, Retail, Accounting, Account Reconciliation, Data Entry, Outlook, Spreadsheets, Telephone Skills, Administrative..., Customer Satisfaction, Administration, Time Management, Call Centers, Lotus Notes, Administrative...
Education
Santa Rosa Junior College 2002 — 2003
MS Office 2000 Level I and II, 4.0
Santa Rosa Junior College 1983 — 1984
Computer Programming Certificate, Business Oriented Data Processing, 3.75
VeriCore April 2014 - Present
First American Home Buyers Protection May 2010 - April 2014
town & Country Advertising September 2007 - May 2010
Trendwest Resorts February 1993 - January 2002
Skills
Sales, Sales Management, Account Management, New Business Development, Sales Operations, B2B, Copy Editing, Advertising, Magazines, Editing, Blogging, Online Advertising, Event Management, InDesign, Social Media, Photoshop, Digital Media, Journalism, Social Media Marketing, Public Relations, Proofreading, Public Speaking, Marketing Strategy, Research, Publishing, Event Planning, Copywriting, Microsoft Office, Graphic Design, Marketing, Customer Service, Marketing Communications
Education
San Joaquin Delta College 1978 — 1980
Business/Commerce, General
First American Home Buyers Protection June 2008 - Present
American TonerServ Corp February 2007 - June 2008
American Home Shield November 1998 - June 2006
Skills
Negotiation, Team Building, Selling, Sales, Sales Presentations, Customer Retention, Account Management, Forecasting, Customer Service, Strategic Planning, Process Improvement, Performance Management, Leadership, Business Development, Management, Contract Negotiation, Human Resources, CRM
Education
Santa Rosa Junior College 1982 — 1983
Business, Business
ACME July 2013 - Present
SRO October 2010 - July 2013
YMCA of Metropolitan Los Angeles August 2009 - April 2011
First American Home Buyers Protection November 2007 - August 2009
Skills
New Hire Orientations, Employee Relations, Employee Benefits, Human Resources
Education
University of Phoenix 2007 — 2009
BS, Business Management
Los Angeles City College 2003 — 2005
AA, Child Development
First American Home Buyers Protection October 2014 - Present
Chancellor Place Brookdale Senior Living April 2013 - October 2014
Temp work 2011 - 2011
Walgreens June 2006 - March 2007
Safeway October 1998 - January 2006
Sipad January 1994 - September 1997
Skills
Microsoft Office, Customer Service, Time Management, Administrative..., Teaching, Data Entry, Public Speaking, Microsoft Word, Microsoft Excel, PowerPoint, Event Planning, Outlook, Editing, Social Media, English, Coaching, Teamwork, Budgets, Training, Microsoft Publisher, Call Centers
Education
Santa Rosa Junior College 2007 — 2010
Office Assistant Certificate
First American Home Buyers Protection October 2012 - Present
Skills
Marketing Communications
Education
University of Louisiana at Lafayette 1971 — 1973
Business, Management, Marketing, and Related Support Services
Renaissance Marketing January 2015 - March 2015
Franchise Tax Board June 2011 - January 2015
Power & Twersky Business Management Group February 2011 - April 2011
First American Home Buyers Protection July 2005 - February 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English, Management, Analysis, Financial Accounting, Financial Reporting, Accounting, Financial Analysis, Auditing
Education
University of Southern California - Marshall School of Business 2014 — 2017
Master of Business Administration (MBA)
California State University-Northridge 2006 — 2011
Bachelor of Science (BS), Accounting
Impact Hub January 2014 - Present
Freelance January 2011 - Present
United States Pony Club August 2013 - Present
North Bay Saturn Group August 2007 - June 2009
First American Home Buyers Protection February 2007 - August 2007
Quiznos Restaurant October 2006 - May 2007
Skills
Event Planning, Event Coordination, Public Relations, Art History, Event Management, Art Exhibitions, Social Media, Art, Photography, Photoshop, Museums, Social Networking, Customer Service, Customer Relations, Logistics
Education
University of San Francisco 2011 — 2014
Art History, Criticism and Conservation, Museum/Gallery Management, Visual Communications
San Francisco State University, College of Business 2009 — 2009
Certificate, Meeting and Event Planning
Inhance Digital January 2011 - February 2011
Wired Talent November 2009 - April 2010
Volt Technical Resources June 2008 - August 2009
Acro Service Corp April 2007 - February 2008
First American Home Buyers Protection April 2006 - March 2007
Skills
Team Leadership, Quality Assurance, Video Games, Customer Service, Data Entry, Software Documentation, Outlook, Microsoft Office, Testing, Microsoft Excel, Troubleshooting, Technical Writing, Access, Quality Control, Test Planning, Leadership
Education
Los Angeles Mission College 2010 — 2013
Associate of Arts (A.A.), Graphic Design, 3.7
Los Angeles Pierce College 2010 — 2013
Multimedia/Animation
Iowa State University 1993 — 1995
Liberal Arts & Sciences
Bank of America July 2011 - August 2012
Cox Communications 2010 - 2011
AAA NCNU 2004 - 2010
InsWeb 1999 - 2003
First American Home Buyers Protection 1988 - 1996
Skills
Call Center, Performance Metrics, Coaching, Sales, Quality Assurance, Team Building, Data Analysis, Critical Thinking, Quotas, Insurance, Customer Experience, Performance Reviews, Performance Management, Workforce Management, Cross-functional Team..., Process Improvement, Operations Management, Team Leadership, Salesforce.com, Team Management, Sales Operations, Sales Management, Customer Service, Management, Selling, Change Management, Training, Call Centers, Vendor Management, Marketing, Project Management, Leadership, Telecommunications, Customer Satisfaction, Business Analysis, Business Development, Customer Retention, Direct Sales, Forecasting, Outsourcing, Business Process..., CRM, Program Management, Project Planning, Recruiting, Strategic Planning, Strategy
Education
Los Angeles Valley College
San Fernando
Whittier College
First American Home Buyers Protection January 2007 - Present
American Home Shield February 2004 - November 2006
American Home Shield February 2004 - November 2006
American Home Shield February 2004 - November 2006
American Home Shield February 2004 - November 2006
Comp Pro Med June 1988 - February 2004
Education
Santa Rosa Junior College 1975 — 1977
General Ed & Psychology
Santa Rosa High 1971 — 1975
Diploma, Gen Ed
First American Home Buyers Protection June 2011 - Present
Kelly Inga & Associates May 2007 - June 2011
North American Title January 1993 - May 2002
Education
Riverside Community College 1984 — 1987
Liberty Mutual Insurance July 2014 - Present
lifelock February 2011 - July 2014
Afni August 2012 - May 2014
First American Home Buyers Protection April 2010 - February 2011
United Blood Services July 2008 - June 2009
USAA April 2004 - February 2008
FINOVA Capital Corporation February 2001 - December 2003
Skills
Team Building, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Problem Solving, Customer Service, Hospitality, Internet, Access, Phlebotomists, Writing
Education
Everest College-Phoenix
Legal Assistant/Paralegal
Western International University
Behavioral Sciences
First American Home Buyers Protection March 2012 - Present
First American Home Buyers Protection 2012 - Present
Property ID June 2006 - March 2012
Skills
Working hard for my...
Education
University of Indiana 2011 — 2016
Registered Nursing/Registered Nurse
Riverside Community College
MDJJ Investments November 2010 - Present
First American Home Buyers Protection February 1984 - November 2010
Education
California Lutheran University
Swift Transportation January 2014 - Present
Desert Dust Busters January 2002 - Present
Yellow Cab Tucson March 2013 - April 2014
First American Home Buyers Protection March 2013 - August 2013
AAA NCNU April 2012 - March 2013
IntelliQuick Delivery, Inc. April 2011 - May 2012
American Public Transportation Association August 2008 - April 2011
Best Western International February 2004 - September 2008
Skills
Digital dispatch systems, Radio Communication, Customer Service, Customer Satisfaction, Staff Supervision, Cross-functional..., Fleet Management, Accessioning, Multi Tasking, MapInfo Professional, map point, kavera, Problem Solving, Location Intelligence, Geological Mapping, Fax, Fax over IP, Printers, Digital Photography, Event Videography, Video Editing, Public Relations, emergency services, Handle Multiple..., honest, valuable, works well under..., cash and credit card..., Hotel Management, Hotel Booking, night audit, front desk rep, reports, Vehicle Tracking, Leadership..., Mentoring Of Staff, Fleet Services, Program Launch, Call Center..., Call Center Development, Team Management, Supervisory Management, Employee Training, Staff Development, AS400 system, cetarus, Claims Resolution, Goal-driven leader, Job Scheduling, Up-selling
Education
College of the Desert 2007 — 2008
Human resource management, Business Administration, Management and Operations
La Quinta High school 1999 — 2001
general, Regular/General High School/Secondary Diploma Program
First American Home Buyers Protection May 2010 - Present
Carmona Legacy Music April 2002 - Present
Wells Fargo March 2005 - March 2008
Skills
Customer Service, Microsoft Office, Management, Process Improvement, Leadership, Insurance, Home Warranty, Training, Quality Assurance, Claims Management
Education
Santa Rosa Junior College 2013 — 2016
Certficate, Human Resources Management and Services
Electronic Arts June 2013 - Present
AT&T Mobility June 2013 - August 2013
Trion Worlds, Inc. March 2011 - November 2012
Blizzard Entertainment August 2010 - March 2011
Harte-Hanks June 2010 - October 2010
Merrill Technologies January 2010 - June 2010
First American Home Buyer's Protection May 2006 - June 2009
Bio Life Plasma Service August 2004 - February 2005
Dell February 2002 - November 2002
Skills
MMO, Video Games, Online Gaming, Xbox 360, Computer Games, Customer Service, MMORPG, Technical Support, Microsoft Office, Social Games, Call Centers, Gaming Industry, Customer Support, Mobile Games, Computer Gaming, Self Management, Level Design, Perforce, Casual Games, Community Management, Gameplay, Data Entry, RightNow, Web Chat, Role Playing Games, Cpr Certified, Motivated self-starter, Email Support, Email, Typing, Inbound Call Support, Games Advisor, Salesforce.com, jira, Xbox, Playstation
Education
The University of Texas at Austin 2015 — 2015
MAKING THE TRANSITION FROM EMPLOYEE TO MANAGER
The University of Texas at Austin 2015 — 2015
Managing & Supervising People
Southern Careers Institute-Austin 2003 — 2004
Associate Degree, CPR, Medical Assistant, Phlebotomy, Office Skills, Vital Signs
First American Home Buyers Protection January 2011 - Present
Stewart Title January 2007 - May 2009
Skills
Microsoft Excel, Microsoft Word, Outside Sales, Customer Service, Customer Satisfaction, Customer Oriented, People Skills, People-oriented, Problem Solving, Face to Face Sales, Personality, Motivation, Team-oriented
Education
University of Central Oklahoma 2000 — 2002
Midland high School 1997 — 1999
High School Degree
First American Home Buyers Protection
Education
Colby-Sawyer College 1956 — 1958
Associate of Arts (AA)
First American Home Buyers Protection April 2014 - July 2014
G.L. Mezzetta October 2013 - April 2014
YMCA 2011 - 2012
Skills
Research, Organization Skills, Public Speaking, Microsoft Office, Data Entry, First Aid, First Responder, CPR Certified, Conflict Resolution, Leadership, AED, Lifeguarding
Education
Sonoma State University 2009 — 2013
B.A. of Polictical Science, Political Science and Government
OMNI Online Solutions May 2013 - Present
First American Home Buyer's Protection October 2011 - March 2013
Liberty Buick September 2010 - October 2011
Skills
Lead Generation, Online Advertising, Social Media Marketing, Customer Retention, Social Networking, Social Media, Customer Service, Marketing, Online Marketing, Cold Calling, Direct Marketing, Advertising, Customer Acquisition, Account Management, Team Leadership, B2B Marketing, Sales, Marketing Communications, Management, Recruiting, Sales Process, Market Research, Direct Sales
Education
Glendale Community College 2013 — 2017
Computer Science
Sandra Day O'Connor High School 2007 — 2010
HS Diploma
Santa Rosa Junior College March 2013 - Present
Bankers Life and Casualty October 2006 - October 2007
First American Home Buyers protection April 2005 - August 2006
Skills
Teaching, Employee Training, Academic Tutoring
Education
State University of New York College at Buffalo 1987 — 1993
BSW, Social Work
Villa Maria College 1975 — 1977
Associate of Arts and Sciences (AAS), Child Development
First American Home Buyers Protection November 2013 - Present
Intermodal Sales Inc June 2011 - November 2013
American Home Shield July 2005 - May 2010
Skills
Contractor Management, Account Management, Engineering Assistant, Billing Coordinator
Education
Christian Academy Of Greater St. Louis
Southwest Tennessee Community College
Automobile Club of Southern California February 2014 - Present
First American Home Buyers Protection June 2006 - February 2014
KB Home September 2005 - June 2006
Professional Home Warranty Services December 2003 - September 2005
Skills
Analysis, Claim, Data Entry, Insurance, Invoicing, Customer Service, Microsoft Office, Negotiation, Process Improvement, Sales
Education
California State University-Northridge 2012 — 2014
Bachelor of Science (B.S.), Finance