First Data Voice Services
Industry: Company
DescriptionHeadquarters: Greenwood Village, CO Parent organization: First Data
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First Data Voice Services Employees
First Data April 2015 - Present
First Data April 2015 - Present
First Data Voice Services April 2012 - Present
First Data Voice Services 1997 - 2012
Bellevue University 2006 - 2009
First Data - Call Interactive 1995 - 1997
Skills
Vendor Management, IVR, Team Building, Business Analysis, Strategic Planning, Requirements Analysis, Budgets, Management, SDLC, Agile Methodologies, Call Center, Change Management, Project Management, Program Management, Telecommunications, Account Management, Process Improvement, Data Center, Integration, Visio, Quality Assurance, Software Project..., Data Analysis, IT Management, Business Intelligence, Project Planning, Product Management, System Administration, Leadership, Analysis, Training, Business Process..., Cross-functional Team..., MS Project, CRM, Software Documentation, Outsourcing, Call Centers, Mentoring
Education
University of Nebraska at Omaha
University of Nebraska at Omaha
Master's Degree
College of Saint Mary
Bachelor's Degree
First Data Corporation May 2015 - Present
First Data Voice Services August 2008 - April 2015
First Data Corporation November 2006 - August 2008
First Data Resources March 2002 - November 2006
First Data Resources 2000 - 2002
Skills
SDLC, Microsoft SQL Server, IBM iSeries, XML, Crystal Reports, SOA, COBOL, Analysis, Risk Management, Software Development, Software Documentation, Agile Project Management, CRM
Education
Bellevue University 2006 — 2008
Bachelor of Science, Systems, Network and Design
Iowa Western Community College 2000 — 2002
N/A, Computer Science
Verizon Wireless December 2011 - Present
Bank of America June 2004 - December 2011
Halo Consulting May 1999 - May 2004
Charles Schwab 2000 - 2001
First Data Voice Services 1999 - 2000
American Express 1998 - 1999
Nortel - Periphonics 1997 - 1998
Periphonics 1994 - 1998
Periphonics Corporation / Nortel Networks 1994 - 1998
Skills
IVR, CTI, Avaya, Call Centers, Telephony, VoIP, Telecommunications, Integration, Vendor Management, Solution Architecture, TCP/IP, Cloud Computing, SDLC
Education
New York Institute of Technology-Old Westbury 1984 — 1990
MS, Computer Science
Five9 May 2012 - Present
ClickFox August 2010 - April 2012
Transera January 2005 - September 2010
First Data Voice Services 2002 - 2004
MCI Telecommunications 1998 - 2000
MCI 1998 - 2000
PictureTel February 1994 - January 1998
Skills
Technical Presentations, SaaS, IVR, Sales, Analytics, Call Center, ACD, Solution Selling, VoIP, Salesforce.com
Education
Clarkson University 1982 — 1986
EE
PayPal August 2015 - Present
CSS Staffing/PayPal April 2014 - August 2015
Sky Lakes Medical Center May 2013 - April 2014
OmahaBMX December 2003 - February 2014
Heartland Community Health Network July 2010 - April 2013
Computer and Network Services January 2007 - December 2012
OneWorld Community Health Centers February 2009 - July 2010
First Data Voice Services 2003 - 2006
Interwoven 2001 - 2002
Marketfirst Software 1999 - 2001
Skills
Disaster Recovery, Cloud Computing, Troubleshooting, Data Center, Virtualization, Windows, System Administration, ITIL, Operating Systems, Network Administration, Security, Solution Architecture, Active Directory, IT Operations, IT Management, Windows Server, Servers, SharePoint, Help Desk Support, Information Technology, Networking, VPN, Microsoft SQL Server, Citrix, Network Security, Firewalls, VMware, Microsoft Exchange, Cisco Technologies, VMware ESX, IIS, HP, DNS, Integration, Technical Support, TCP/IP, Hyper-V, Solaris, Computer Hardware, SAN, Hardware, WAN, Switches, Network Architecture, Storage Area Networks, vSphere, Network Design, Software Installation, Routers, VoIP
Education
Gateway Electronics 1990 — 1991
Diploma, Computer Science
University of Nebraska at Omaha 1986 — 1990
First Data Corporation January 2015 - Present
First Data Voice Services August 2008 - Present
First Data Voice Services (Call Interactive) February 1999 - August 2008
APAC, Formerly ITI Marketing 1988 - 1999
Skills
SDLC, Agile Methodologies, Visio, Requirements Analysis, Business Analysis, Call Center, XML, Software Project..., Integration, Vendor Management, IVR Platform Conversion, CTI, VUI Design, IVR, Genesys Voice Platform..., Product Management, Requirements Gathering, Software Development, Software Documentation, CRM, Analysis, Business Process..., Cross-functional Team..., Data Center, Disaster Recovery, Process Improvement, Project Management, Quality Assurance, Telecommunications, Testing
Education
Bellevue University
BS
eBay/PayPal, Inc. 2012 - Present
eBay 2006 - 2012
First Data Voice Services 2001 - 2005
Fortis Benefits 1995 - 1999
Skills
Vendor Management, Business Analysis, Cross-functional Team..., Program Management, Project Management, Call Center, E-commerce, Agile Methodologies, Product Management, Team Leadership, Analytics, Cloud Computing, SaaS, Team Building, SDLC, Business Intelligence, Team Management, Quality Assurance, Business Process..., Software Project..., Leadership, Outsourcing, Integration, Agile Project Management, Software Development, Business Process, Requirements Analysis
Education
Bellevue University 2008 — 2009
Bachelor of Science (BS), Business Administration, Management and Operations
University of Nebraska-Lincoln 1987 — 1991
PSCU January 2011 - Present
Planet Consulting September 2009 - May 2010
Town North Bank March 2007 - April 2010
First Data Corporation August 2004 - March 2007
First Data Voice Services August 2003 - July 2004
First Data Resources May 1995 - July 2003
Skills
Product Management, Business Analysis, SQL, Requirements Analysis, SDLC, .NET, Visio, Agile, SQL Server, Software Development, Strategic Planning, Databases, Data Warehousing, Business Intelligence, Data Analysis, Application Development, Business Management, Analysis, VB.NET, Management, Microsoft SQL Server, Process Improvement, Agile Methodologies, Leadership, Strategy, Vendor Management, Oracle, Software Project..., Requirements Gathering
Education
Creighton University 1994 — 1999
M.S., Information Technology Management
Wayne State College 1990 — 1993
B.S., Computer Information Systems
Charles Schwab March 2014 - Present
Charles Schwab April 2013 - Present
Cable One April 2012 - April 2013
Pearson Education November 2010 - April 2012
First Data Voice Services January 2002 - November 2010
First Data Voice Services April 2001 - January 2002
Aurstaff at First Data Voice Services April 2001 - January 2002
Columbus Federal Savings Bank August 1999 - April 2001
Industrial Engineering Company January 1999 - August 1999
Skills
Genesys, Call Routing, IVR, TTS, CTI, ACD, Speech Analytics, Voice User Interface..., Speech Recognition, IIS, Tomcat, Terminal Server, Windows Server 2003, genesys framework
Education
Central Community College - Platte Campus 1995 — 1996
Bellevue University
Computer Science Degree
First Data Voice Services 2007 - Present
First Data January 2002 - Present
Larsen & Toubro 1998 - 1999
Skills
SOA, SDLC, Agile Methodologies, Enterprise Architecture, Web Services, Websphere, XML, Scrum, Hibernate, Java Enterprise Edition, Spring
Education
University of Mumbai
First Data Voice Services Senior Account ManagerFirst Data Corporation1999 - Present
First Data Resources 1999 - Present
FDR 1999 - Present
First Data Voice Services 1999 - Present
First Data Voice Services 1999 - Present
Convergys 1989 - 1999
Convergys (formerly Matrix Marketing & Wats Marketing of America) 1989 - 1999
Education
University of Nebraska-Lincoln 1974 — 1975
First Data Voice Services Senior Application DeveloperFirst Data Corporation1997 - Present
Education
Bellevue University 2003 — 2005
Bachelor of Science (BS), Computer Science
University of Northern Iowa 1990 — 1994
BA, Psychology
Strategic Health Solutions December 2014 - May 2015
The Edge Sports Bar and Grill September 2013 - December 2014
Solutionary December 2012 - August 2013
Total Systems June 2012 - August 2012
Markel Corporation September 2011 - May 2012
West Interactive May 2009 - August 2011
First Data Voice Services February 1999 - January 2009
Skills
Quality Assurance, Business Analysis, Business Strategy, Unix, XML, Management, Training, .NET, IVR, Vendor Management, Web Applications, Requirements Analysis, Process Improvement, Software Project..., Integration, Visio, Testing, SQL, SDLC, Project Management, Product Management, Cross-functional Team..., Agile Methodologies, Business Intelligence, Business Process...
Education
Bellevue University 2004 — 2006
Bachelors of Science, Management Information Systems
Iowa Western 2003 — 2003
Certificate, Information Technology Specialist
Iowa Western 2000 — 2003
Associates of Applied Science, Computer Programming
Creighton University 1998 — 1998
Certificate, Mainframe COBOL Programming
Blue Cross and Blue Shield of Nebraska February 2006 - June 2015
Blue Cross Blue Shield of Nebraska November 2014 - May 2015
Blue Cross Blue Shield of Nebraska January 2014 - November 2014
Blue Cross Blue Shield of Nebraska June 2009 - January 2014
Blue Cross Blue Shield of NE March 2008 - June 2009
BlueCross BlueShield of Nebraska February 2006 - March 2008
Call Interactive 1999 - 2006
First Data Voice Services 2003 - 2005
Skills
Business Analysis, Requirements Gathering, Testing, Process Improvement, Agile Methodologies, Requirements Analysis, Waterfall, Agile Project Management, SDLC, Business Process..., Quality Assurance, Vendor Management, Visio, Software Project..., Integration, Scrum, Program Management, Management, Software Documentation, Team Building, Enterprise Architecture, Business Process, Change Management, Leadership, Cross-functional Team..., Project Portfolio..., Information Technology, Analysis, Systems Analysis, Team Leadership, PMO, IT Management, Governance, IT Strategy, Insurance, Strategic Planning, Account Management, Team Management
Education
Bellevue University 2002 — 2006
BS CIS, Computer Information Systems
First Data Corporation January 2002 - Present
First Data Voice Services January 2002 - December 2009
Call Interactive 1998 - 2005
Call Interactive - First Data Corporation 1998 - 2002
Service Data Corporation January 1989 - November 1996
Skills
Customer Service, Product Management, Management, Quality Assurance, Software Documentation, Program Management, Budgets, Business Analysis, Process Improvement, SDLC
Education
University of Nebraska at Omaha 1963 — 1968
PayPal July 2007 - Present
First Data Voice Services September 1990 - July 2007
First Data Voice Services September 1991 - July 2005
Skills
Product Management, IVR, Agile Methodologies, Call Center, E-commerce, Vendor Management, Customer Experience, E-payments, User Experience, Business Analysis, Analytics, Requirements Analysis, Cross-functional Team..., Software Project..., Process Improvement, Software Development, Call Centers, Requirements Gathering, Project Management, SDLC, Quality Assurance, Banking, Management, Business Process..., Business Requirements, Software Documentation, Analysis, Payment Card Processing, Agile Project Management, Leadership, CRM, SaaS
Education
College of St Mary
University of Nebraska at Omaha
First Data Corporation January 2015 - Present
First Data Corporation December 2005 - Present
First Data Voice Services October 1999 - December 2005
UnitedHealthcare February 1994 - October 1999
Skills
SDLC, Agile Methodologies, Business Analysis, Requirements Analysis, Quality Assurance, Process Improvement, Visio, Testing, Requirements Gathering, Software Project..., Call Centers, Credit Cards
Education
Kansas State University
University of Nebraska at Omaha
Bachelor of Science in Business Admin, Marketing
Tigerpaw Software QA Test EngineerTigerpaw Software2006 - 2015
Tigerpaw Software 2011 - 2013
First Data November 1996 - 2006
First Data Voice Services 2000 - 2003
Skills
Team Building, Project Management, Team Leadership, Strategic Planning, Customer Service, CRM, Leadership, Microsoft Office, Business Analysis, Process Improvement, Management, Crystal Reports, Software Documentation, Troubleshooting, Salesforce.com, Windows, Integration
Education
Northwest Missouri State University 1978 — 1979
Broadcasting
Ellsworth 1974 — 1975
AA, Business
First Data Voice Services 1998 - Present
First Data Corporation 1998 - Present
First Data Resources 1998 - Present
Education
Nebraska Wesleyan University 1981 — 1986
First Data Voice Services October 2010 - Present
First Data Voice Services 2006 - October 2010
First Data Resources January 2001 - August 2006
Ameritas March 1999 - January 2001
Skills
Requirements Analysis, Business Analysis, Visio, SDLC, Agile Methodologies, COBOL, Systems Analysis, Data Warehousing, Software Project..., Requirements Gathering, Business Intelligence, Data Modeling, SQL, Integration, SOA, Software Documentation, SharePoint, DB2, Business Requirements, Mainframe, JCL, Software Development, Testing, IT Management
Education
Creighton University
JMA Solutions Technical WriterJMA SolutionsMarch 2014 - 2014
Infinity Technology, LLC October 2011 - June 2013
Infinity Technology, LLC October 2011 - June 2013
JTG, Inc February 2011 - August 2011
First Data Corporation November 1996 - May 2008
First Data Voice Services 1996 - 2008
First Data Resources 1996 - 2008
First Data Corporation Call Interactive 1996 - 2008
Call Interactive 1996 - 2006
Education
Simpson College 1985 — 1989
Bachelor of Arts, Business Management