First Data Voice Services

Industry: Company

Description

Headquarters: Greenwood Village, CO Parent organization: First Data

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First Data Voice Services Employees

Employee
Years
Job
Industry
Renee Osborn Renee Osborn Greater Omaha Area Details
Renee Osborn's First Data Voice Services Experience April 2012 - Present
Job EMV Implementation Manager/Project Manager at First Data
Industry Telecommunications
Experience
First Data  April 2015 - Present
First Data  April 2015 - Present
First Data Voice Services   April 2012 - Present
First Data Voice Services   1997 - 2012
Bellevue University  2006 - 2009
First Data - Call Interactive   1995 - 1997

Skills
Vendor Management, IVR, Team Building, Business Analysis, Strategic Planning, Requirements Analysis, Budgets, Management, SDLC, Agile Methodologies, Call Center, Change Management, Project Management, Program Management, Telecommunications, Account Management, Process Improvement, Data Center, Integration, Visio, Quality Assurance, Software Project..., Data Analysis, IT Management, Business Intelligence, Project Planning, Product Management, System Administration, Leadership, Analysis, Training, Business Process..., Cross-functional Team..., MS Project, CRM, Software Documentation, Outsourcing, Call Centers, Mentoring

Education
University of Nebraska at Omaha

University of Nebraska at Omaha
Master's Degree

College of Saint Mary
Bachelor's Degree

Randy Pollock Randy Pollock Greater Omaha Area Details
Randy Pollock's First Data Voice Services Experience August 2008 - April 2015
Job Technical Implementations Analyst at First Data
Industry Financial Services
Experience
First Data Corporation  May 2015 - Present
First Data Voice Services   August 2008 - April 2015
First Data Corporation  November 2006 - August 2008
First Data Resources  March 2002 - November 2006
First Data Resources  2000 - 2002

Skills
SDLC, Microsoft SQL Server, IBM iSeries, XML, Crystal Reports, SOA, COBOL, Analysis, Risk Management, Software Development, Software Documentation, Agile Project Management, CRM

Education
Bellevue University   2006 — 2008
Bachelor of Science, Systems, Network and Design

Iowa Western Community College   2000 — 2002
N/A, Computer Science

Randy Uy Randy Uy Greater Seattle Area Details
Randy Uy's First Data Voice Services Experience 1999 - 2000
Job IVR Senior Analyst Verizon Wireless
Industry Information Technology and Services
Experience
Verizon Wireless  December 2011 - Present
Bank of America  June 2004 - December 2011
Halo Consulting   May 1999 - May 2004
Charles Schwab  2000 - 2001
First Data Voice Services   1999 - 2000
American Express  1998 - 1999
Nortel - Periphonics   1997 - 1998
Periphonics  1994 - 1998
Periphonics Corporation / Nortel Networks   1994 - 1998

Skills
IVR, CTI, Avaya, Call Centers, Telephony, VoIP, Telecommunications, Integration, Vendor Management, Solution Architecture, TCP/IP, Cloud Computing, SDLC

Education
New York Institute of Technology-Old Westbury   1984 — 1990
MS, Computer Science

Kendra Riley Kendra Riley United States Details
Kendra Riley's First Data Voice Services Experience 2002 - 2004
Job Director, Enterprise Accounts at Five9
Industry Computer Software
Experience
Five9  May 2012 - Present
ClickFox  August 2010 - April 2012
Transera  January 2005 - September 2010
First Data Voice Services   2002 - 2004
MCI Telecommunications  1998 - 2000
MCI  1998 - 2000
PictureTel  February 1994 - January 1998

Skills
Technical Presentations, SaaS, IVR, Sales, Analytics, Call Center, ACD, Solution Selling, VoIP, Salesforce.com

Education
Clarkson University   1982 — 1986
EE

David Griswold David Griswold Greater Omaha Area Details
David Griswold's First Data Voice Services Experience 2003 - 2006
Job Contract Sr Windows & VMware Systems Engineer at CSS Staffing/PayPal
Industry Information Technology and Services
Experience
PayPal  August 2015 - Present
CSS Staffing/PayPal   April 2014 - August 2015
Sky Lakes Medical Center  May 2013 - April 2014
OmahaBMX   December 2003 - February 2014
Heartland Community Health Network   July 2010 - April 2013
Computer and Network Services   January 2007 - December 2012
OneWorld Community Health Centers  February 2009 - July 2010
First Data Voice Services   2003 - 2006
Interwoven  2001 - 2002
Marketfirst Software  1999 - 2001

Skills
Disaster Recovery, Cloud Computing, Troubleshooting, Data Center, Virtualization, Windows, System Administration, ITIL, Operating Systems, Network Administration, Security, Solution Architecture, Active Directory, IT Operations, IT Management, Windows Server, Servers, SharePoint, Help Desk Support, Information Technology, Networking, VPN, Microsoft SQL Server, Citrix, Network Security, Firewalls, VMware, Microsoft Exchange, Cisco Technologies, VMware ESX, IIS, HP, DNS, Integration, Technical Support, TCP/IP, Hyper-V, Solaris, Computer Hardware, SAN, Hardware, WAN, Switches, Network Architecture, Storage Area Networks, vSphere, Network Design, Software Installation, Routers, VoIP

Education
Gateway Electronics   1990 — 1991
Diploma, Computer Science

University of Nebraska at Omaha   1986 — 1990

Craig Dulany Craig Dulany Omaha, Nebraska Details
Craig Dulany's First Data Voice Services Experience August 2008 - Present
Job
Industry Computer Software
Experience
First Data Corporation  January 2015 - Present
First Data Voice Services   August 2008 - Present
First Data Voice Services (Call Interactive)   February 1999 - August 2008
APAC, Formerly ITI Marketing   1988 - 1999

Skills
SDLC, Agile Methodologies, Visio, Requirements Analysis, Business Analysis, Call Center, XML, Software Project..., Integration, Vendor Management, IVR Platform Conversion, CTI, VUI Design, IVR, Genesys Voice Platform..., Product Management, Requirements Gathering, Software Development, Software Documentation, CRM, Analysis, Business Process..., Cross-functional Team..., Data Center, Disaster Recovery, Process Improvement, Project Management, Quality Assurance, Telecommunications, Testing

Education
Bellevue University
BS

Sue Volk Sue Volk Greater Omaha Area Details
Sue Volk's First Data Voice Services Experience 2001 - 2005
Job Business Systems Analyst at eBay/PayPal, Inc.
Industry Information Technology and Services
Experience
eBay/PayPal, Inc.   2012 - Present
eBay  2006 - 2012
First Data Voice Services   2001 - 2005
Fortis Benefits  1995 - 1999

Skills
Vendor Management, Business Analysis, Cross-functional Team..., Program Management, Project Management, Call Center, E-commerce, Agile Methodologies, Product Management, Team Leadership, Analytics, Cloud Computing, SaaS, Team Building, SDLC, Business Intelligence, Team Management, Quality Assurance, Business Process..., Software Project..., Leadership, Outsourcing, Integration, Agile Project Management, Software Development, Business Process, Requirements Analysis

Education
Bellevue University   2008 — 2009
Bachelor of Science (BS), Business Administration, Management and Operations

University of Nebraska-Lincoln   1987 — 1991

Himanshu Nath (HarryNath@gmail.com) Himanshu Nath (HarryNath@gmail.com) Greater Omaha Area Details
Himanshu Nath (HarryNath@gmail.com)'s First Data Voice Services Experience August 2003 - July 2004
Job Applying technology to business
Industry Financial Services
Experience
PSCU  January 2011 - Present
Planet Consulting  September 2009 - May 2010
Town North Bank  March 2007 - April 2010
First Data Corporation  August 2004 - March 2007
First Data Voice Services   August 2003 - July 2004
First Data Resources  May 1995 - July 2003

Skills
Product Management, Business Analysis, SQL, Requirements Analysis, SDLC, .NET, Visio, Agile, SQL Server, Software Development, Strategic Planning, Databases, Data Warehousing, Business Intelligence, Data Analysis, Application Development, Business Management, Analysis, VB.NET, Management, Microsoft SQL Server, Process Improvement, Agile Methodologies, Leadership, Strategy, Vendor Management, Oracle, Software Project..., Requirements Gathering

Education
Creighton University   1994 — 1999
M.S., Information Technology Management

Wayne State College   1990 — 1993
B.S., Computer Information Systems

Ivan Ullmann Ivan Ullmann Parker, Colorado Details
Ivan Ullmann's First Data Voice Services Experience January 2002 - November 2010
Job Technical Lead Sr. Engineer at Charles Schwab
Industry Information Technology and Services
Experience
Charles Schwab  March 2014 - Present
Charles Schwab  April 2013 - Present
Cable One  April 2012 - April 2013
Pearson Education  November 2010 - April 2012
First Data Voice Services   January 2002 - November 2010
First Data Voice Services   April 2001 - January 2002
Aurstaff at First Data Voice Services   April 2001 - January 2002
Columbus Federal Savings Bank   August 1999 - April 2001
Industrial Engineering Company   January 1999 - August 1999

Skills
Genesys, Call Routing, IVR, TTS, CTI, ACD, Speech Analytics, Voice User Interface..., Speech Recognition, IIS, Tomcat, Terminal Server, Windows Server 2003, genesys framework

Education
Central Community College - Platte Campus   1995 — 1996

Bellevue University
Computer Science Degree

Jay Pawar Jay Pawar Greater Omaha Area Details
Jay Pawar's First Data Voice Services Experience 2007 - Present
Job Application Architect at First Data
Industry Financial Services
Experience
First Data Voice Services   2007 - Present
First Data  January 2002 - Present
Larsen & Toubro  1998 - 1999

Skills
SOA, SDLC, Agile Methodologies, Enterprise Architecture, Web Services, Websphere, XML, Scrum, Hibernate, Java Enterprise Edition, Spring

Education
University of Mumbai

Monte Anthony Monte Anthony Greater Omaha Area Details
Monte Anthony's First Data Voice Services Experience Senior Account ManagerFirst Data Corporation1999 - Present
Job Senior Account Manager at First Data Voice Services
Industry Financial Services
Experience
First Data Voice Services   Senior Account ManagerFirst Data Corporation1999 - Present
First Data Resources  1999 - Present
FDR  1999 - Present
First Data Voice Services   1999 - Present
First Data Voice Services   1999 - Present
Convergys  1989 - 1999
Convergys (formerly Matrix Marketing & Wats Marketing of America)   1989 - 1999

Education
University of Nebraska-Lincoln   1974 — 1975

Shawn Weaverling Shawn Weaverling Greater Omaha Area Details
Shawn Weaverling's First Data Voice Services Experience Senior Application DeveloperFirst Data Corporation1997 - Present
Job Senior Application Developer at First Data Voice Services
Industry Computer Software
Experience
First Data Voice Services   Senior Application DeveloperFirst Data Corporation1997 - Present

Education
Bellevue University   2003 — 2005
Bachelor of Science (BS), Computer Science

University of Northern Iowa   1990 — 1994
BA, Psychology

Dave Hornstein Dave Hornstein Greater Omaha Area Details
Dave Hornstein's First Data Voice Services Experience February 1999 - January 2009
Job Business Analyst at Strategic Health Solutions
Industry Information Technology and Services
Experience
Strategic Health Solutions  December 2014 - May 2015
The Edge Sports Bar and Grill   September 2013 - December 2014
Solutionary  December 2012 - August 2013
Total Systems  June 2012 - August 2012
Markel Corporation  September 2011 - May 2012
West Interactive  May 2009 - August 2011
First Data Voice Services   February 1999 - January 2009

Skills
Quality Assurance, Business Analysis, Business Strategy, Unix, XML, Management, Training, .NET, IVR, Vendor Management, Web Applications, Requirements Analysis, Process Improvement, Software Project..., Integration, Visio, Testing, SQL, SDLC, Project Management, Product Management, Cross-functional Team..., Agile Methodologies, Business Intelligence, Business Process...

Education
Bellevue University   2004 — 2006
Bachelors of Science, Management Information Systems

Iowa Western   2003 — 2003
Certificate, Information Technology Specialist

Iowa Western   2000 — 2003
Associates of Applied Science, Computer Programming

Creighton University   1998 — 1998
Certificate, Mainframe COBOL Programming

Melissa Acosta Melissa Acosta Greater Omaha Area Details
Melissa Acosta's First Data Voice Services Experience 2003 - 2005
Job Over 18 years of extensive IT Management and Enterprise Program Leadership
Industry Information Technology and Services
Experience
Blue Cross and Blue Shield of Nebraska  February 2006 - June 2015
Blue Cross Blue Shield of Nebraska  November 2014 - May 2015
Blue Cross Blue Shield of Nebraska  January 2014 - November 2014
Blue Cross Blue Shield of Nebraska  June 2009 - January 2014
Blue Cross Blue Shield of NE  March 2008 - June 2009
BlueCross BlueShield of Nebraska  February 2006 - March 2008
Call Interactive  1999 - 2006
First Data Voice Services   2003 - 2005

Skills
Business Analysis, Requirements Gathering, Testing, Process Improvement, Agile Methodologies, Requirements Analysis, Waterfall, Agile Project Management, SDLC, Business Process..., Quality Assurance, Vendor Management, Visio, Software Project..., Integration, Scrum, Program Management, Management, Software Documentation, Team Building, Enterprise Architecture, Business Process, Change Management, Leadership, Cross-functional Team..., Project Portfolio..., Information Technology, Analysis, Systems Analysis, Team Leadership, PMO, IT Management, Governance, IT Strategy, Insurance, Strategic Planning, Account Management, Team Management

Education
Bellevue University   2002 — 2006
BS CIS, Computer Information Systems

susan freelin susan freelin Portland, Oregon Area Details
susan freelin's First Data Voice Services Experience January 2002 - December 2009
Job Sr. QA Analyst at First Data Corporation
Industry Information Technology and Services
Experience
First Data Corporation  January 2002 - Present
First Data Voice Services   January 2002 - December 2009
Call Interactive  1998 - 2005
Call Interactive - First Data Corporation   1998 - 2002
Service Data Corporation   January 1989 - November 1996

Skills
Customer Service, Product Management, Management, Quality Assurance, Software Documentation, Program Management, Budgets, Business Analysis, Process Improvement, SDLC

Education
University of Nebraska at Omaha   1963 — 1968

Marci Williams Marci Williams Greater Omaha Area Details
Marci Williams's First Data Voice Services Experience September 1990 - July 2007
Job PayPal Outbound Platform Manager
Industry Financial Services
Experience
PayPal  July 2007 - Present
First Data Voice Services   September 1990 - July 2007
First Data Voice Services   September 1991 - July 2005

Skills
Product Management, IVR, Agile Methodologies, Call Center, E-commerce, Vendor Management, Customer Experience, E-payments, User Experience, Business Analysis, Analytics, Requirements Analysis, Cross-functional Team..., Software Project..., Process Improvement, Software Development, Call Centers, Requirements Gathering, Project Management, SDLC, Quality Assurance, Banking, Management, Business Process..., Business Requirements, Software Documentation, Analysis, Payment Card Processing, Agile Project Management, Leadership, CRM, SaaS

Education
College of St Mary

University of Nebraska at Omaha

Pam Hagenau Pam Hagenau Greater Omaha Area Details
Pam Hagenau's First Data Voice Services Experience October 1999 - December 2005
Job at
Industry Information Technology and Services
Experience
First Data Corporation  January 2015 - Present
First Data Corporation  December 2005 - Present
First Data Voice Services   October 1999 - December 2005
UnitedHealthcare  February 1994 - October 1999

Skills
SDLC, Agile Methodologies, Business Analysis, Requirements Analysis, Quality Assurance, Process Improvement, Visio, Testing, Requirements Gathering, Software Project..., Call Centers, Credit Cards

Education
Kansas State University

University of Nebraska at Omaha
Bachelor of Science in Business Admin, Marketing

Bill Jaquith Bill Jaquith Greater Omaha Area Details
Bill Jaquith's First Data Voice Services Experience 2000 - 2003
Job Training and Education Manager at Tigerpaw Software
Industry Computer Software
Experience
Tigerpaw Software  QA Test EngineerTigerpaw Software2006 - 2015
Tigerpaw Software  2011 - 2013
First Data  November 1996 - 2006
First Data Voice Services   2000 - 2003

Skills
Team Building, Project Management, Team Leadership, Strategic Planning, Customer Service, CRM, Leadership, Microsoft Office, Business Analysis, Process Improvement, Management, Crystal Reports, Software Documentation, Troubleshooting, Salesforce.com, Windows, Integration

Education
Northwest Missouri State University   1978 — 1979
Broadcasting

Ellsworth   1974 — 1975
AA, Business

Glenn Coates Glenn Coates Greater Omaha Area Details
Glenn Coates's First Data Voice Services Experience 1998 - Present
Job Business Analyst at First Data Voice Service
Industry Telecommunications
Experience
First Data Voice Services   1998 - Present
First Data Corporation  1998 - Present
First Data Resources  1998 - Present

Education
Nebraska Wesleyan University   1981 — 1986

Gary Capazo Gary Capazo Greater Omaha Area Details
Gary Capazo's First Data Voice Services Experience October 2010 - Present
Job Senior Systems Requirements Analyst at First Data Voice Services
Industry Information Technology and Services
Experience
First Data Voice Services   October 2010 - Present
First Data Voice Services   2006 - October 2010
First Data Resources  January 2001 - August 2006
Ameritas  March 1999 - January 2001

Skills
Requirements Analysis, Business Analysis, Visio, SDLC, Agile Methodologies, COBOL, Systems Analysis, Data Warehousing, Software Project..., Requirements Gathering, Business Intelligence, Data Modeling, SQL, Integration, SOA, Software Documentation, SharePoint, DB2, Business Requirements, Mainframe, JCL, Software Development, Testing, IT Management

Education
Creighton University

Cara Cavanaugh Cara Cavanaugh Washington D.C. Metro Area Details
Cara Cavanaugh's First Data Voice Services Experience 1996 - 2008
Job Policy Analyst at Infinity Technology, LLC
Industry Government Administration
Experience
JMA Solutions  Technical WriterJMA SolutionsMarch 2014 - 2014
Infinity Technology, LLC  October 2011 - June 2013
Infinity Technology, LLC  October 2011 - June 2013
JTG, Inc  February 2011 - August 2011
First Data Corporation  November 1996 - May 2008
First Data Voice Services   1996 - 2008
First Data Resources  1996 - 2008
First Data Corporation Call Interactive   1996 - 2008
Call Interactive  1996 - 2006

Education
Simpson College   1985 — 1989
Bachelor of Arts, Business Management

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