FIRST REVENUE ASSURANCE
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FIRST REVENUE ASSURANCE Employees
Account Control Technology, Inc. August 2011 - Present
Comcast Cable March 2011 - July 2011
Cochlear June 2010 - March 2011
First Revenue Assurance July 2006 - June 2010
Bhagwan Dass Arora & Co. Pvt. Ltd August 2002 - February 2005
Vivek Contracts Pvt. Ltd July 2001 - July 2002
Skills
Business Analysis, Forecasting, Business Objects, Financial Modeling, Analysis, Project Management, Data Analysis, Market Research, Budgets, Data Modeling, Business Development, Process Improvement, Finance, Strategy, Vendor Management, Management
Education
University of Denver - Daniels College of Business 2005 — 2006
MS, Finance
Shivaji University 1997 — 2001
Civil Engineering, Construction
Lovely Public School 1984 — 1995
High school
MSI Credit Solutions November 2014 - Present
RGS Financial, Inc. December 2010 - October 2014
First Revenue Assurance February 2007 - December 2010
Nationwide Recovery Systems February 2002 - March 2007
Skills
Skip Tracing, Credit, Call Center, Accounts Receivable, Customer Service, Negotiation, Management, Microsoft Office, Loans, Credit Analysis, Recoveries, Third Party Collections, collections, Debt Settlement, Portfolio Management, Microsoft Excel, Debt Management, Team Leadership, Coaching, Leadership, Strategic Planning, Customer Satisfaction, Predictive Dialers, Microsoft Word, Account Management, Financial Analysis, Process Improvement, Call Centers, Risk Management, Financial Services, Executive Management, Recruiting, Payments, Credit Cards, Time Management, Relationship Management, Insurance, Credit Scoring, Loss Mitigation, FDCPA, Loan Servicing, Vendor Management, Invoicing, Analysis, FCRA, Collection Strategy, Finance, Assets Recovery, Consumer Debt, Consumer Lending
Education
Texas Tech University 1993 — 1995
Sociology
Howard College 1991 — 1993
Associate's degree, Computer Science
CONCORD HIGH
Kaiser Permanente November 2012 - May 2014
WellPoint January 2011 - November 2011
Veracity Credit May 2010 - October 2010
Customer Solutions Group February 2009 - July 2009
Dish Factory Direct February 2005 - January 2009
First Revenue Assurance April 2003 - February 2005
Qwest January 2000 - April 2003
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Account Management, Merchandising, Time Management, Banking, Call Center, Human Resources, Recruiting, Public Speaking, Telephone Skills, Team Building, Risk Management, Windows, Sales, Outlook, Management, Inventory Management, Marketing, Software Documentation, Access, Process Improvement, Data Entry, Teamwork, Negotiation, Analysis, Coaching, Customer Satisfaction, Sales Management, Marketing Strategy, System Administration, Non-profits, Project Planning, Leadership, Team Leadership, Employee Relations, Call Centers, Payroll, Budgets, Social Networking, Insurance, Customer Retention
Education
Metropolitan State College 1973 — 1977
none, Liberal Arts and Sciences, General Studies and Humanities, 3.25
Metropolitan State University of Denver 1973 — 1977
Liberal Arts and Sciences/Liberal Studies
IHS January 2014 - Present
Blu Sky Restoration Contractors July 2012 - January 2014
First Data Corporation August 2007 - June 2012
First Revenue Assurance 2010 - 2010
Bank of America 2006 - 2007
Bank of America 2004 - 2006
Fleet Credit Card Services 2001 - 2004
Skills
Call Center, Process Improvement, Customer Service, Team Building, Quality Control, Credit, Credit Cards, Banking, Financial Analysis, Business Analysis, Operations Management, Risk Management, Team Leadership, Project Management, Portfolio Management, Coaching, Change Management, Management, Process Management, Negotiation, Analysis, Training, Mentoring, Strategic Planning, Outlook, Microsoft Word, Call Centers, Contract Management, Process Scheduler, Microsoft Excel, Program Management, Microsoft Office, Customer Experience, Accounts Receivable, Sales Management, Budgets, Leadership, Time Management, Account Management, Sales, Accounting, Recruiting, Insurance, Employee Relations, Contract Negotiation, Customer Satisfaction, Marketing, Forecasting, CRM, Finance
Education
Regis University 2010 — 2012
Master of Business Administration (M.B.A.)
Colorado State University-Pueblo 2001 — 2004
BSBA, Business Management with emphasis on Marketing
Conn's September 2011 - Present
Vertex Business Services March 2010 - September 2011
First Revenue Assurance (Vertex Outsourcing) October 2001 - March 2010
First Revenue Assurance July 1999 - March 2010
First Revenue Assurance, LLC July 1999 - October 2001
American Fair Credit Association August 1995 - May 1999
Law offices of Roger Wilson August 1993 - December 1994
Skills
Quality Control, Call Center, Policy Analysis, Credit, Vendor Management, Project Management, Workshop Facilitation, Process Improvement, Risk Management, Credit Cards, Executive Management, Customer Service, Operations Management, Call Centers, Business Strategy, Management, Training, Customer Satisfaction, Sales, Business Development, Strategy, Team Building, Workforce Management, Team Management, Team Leadership, Software Documentation, Outsourcing, Analysis, Coaching, Leadership, Performance Management, BPO, Forecasting, Time Management, Customer Retention, Banking, Contract Negotiation, Customer Experience, CRM, Business Analysis, Account Management, Business Process..., Quality Assurance
Education
Colorado State University-Pueblo
Bachelor of Science, Biology
Community College of Denver
Colorado Home Finder Realty 2014 - Present
The Amy K Combo 2000 - Present
Brokers Guild Classic 2012 - April 2014
Bliss Cafe 2004 - 2006
First Revenue Assurance 2003 - 2004
TeleTech 2000 - 2002
TeleTech 1999 - 2000
TeleTech 1997 - 1999
Skills
Customer Service, Sales, Marketing, Management, Social Media, Recruiting, Interviews, Human Resources, Training, Analysis, Employee Benefits, Event Management, Team Building, Leadership, Public Speaking, Budgets
Education
Colorado Real Estate School
Real Estate, State and National Real Estate Laws
Regis University
PHR
University of Colorado at Denver 1990 — 1996
B.A., Political Science
Arvada West High School 1980 — 1983
HS Diploma
Holy Family High School 1979 — 1980
Frontier Airlines October 2007 - Present
First Revenue Assurance January 2007 - September 2007
Centrix Financial March 2005 - August 2006
Skills
Teamwork, Customer Service, Strategic Planning, Problem Solving, Financial Analysis, Word, Writing, Documentation, Public Relations, Kronos, Contract Management, Phone Skills, Account Management, Competitive Intelligence, Negotiation, Oracle, Microsoft Office, Outlook, Business Management, Supervisory Skills, Customer Satisfaction, Airlines
Education
Front Range Community College 2011 — 2013
Associate of Arts (A.A.), Business Administration and Management, General
LOCKHART, MORRIS, & MONTGOMERY March 2011 - May 2012
NATIONWIDE RECOVERY SYSTEMS April 2010 - March 2011
DYNAMIC RECOVERY SOLUTIONS March 2009 - April 2010
FIRST REVENUE ASSURANCE April 2008 - March 2009
NATIONWIDE RECOVERY SYSTEMS August 2005 - April 2008
REVENUE ASSURANCE PARTNERS January 2003 - August 2005
EXTENDED STAY AMERICA, May 2000 - January 2003
Skills
Negotiation, Customer Service, Microsoft Office, Microsoft Excel, Windows, Credit, Accounts Receivable, Call Center, Loans, Risk Management, Credit Analysis, Vendor Management, Payroll, Financial Analysis, Virtualization, Accounts Payable, Banking, Analysis, Budgets, Call Centers, Contract Negotiation, Coaching, Finance, Insurance, Leadership, Management, Portfolio Management, Recruiting, Sales, Team Building, Team Leadership, Time Management, Training
Education
University of Phoenix 2009 — 2012
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General, 3.56
University of Phoenix 2002 — 2007
Bachlors, Business
T. L. Weston High School
U.S. Army
Visa February 2014 - Present
Visa July 2012 - January 2014
Visa February 2008 - July 2012
Visa August 2004 - February 2008
Keller Williams Denver Central March 2003 - January 2005
First Revenue Assurance December 1998 - February 2003
GC Services August 1994 - May 1998
Skills
Credit Risk, Customer Service, Credit Analysis, Creative Problem Solving, Credit Cards, Collections, Retail Sales, Real Estate, Real Estate Transactions, Training, Dispute Resolution, Dispute Settlement, Arbitration, Compliance, Call Centers, Fraud Claims, Contract Negotiation, Client Representation, Training Manuals, Interviews, Client Support, Presentations, Fraud Detection, Fraud Prevention, Business Ethics, Team Building, Teamwork, Superior Client Service, Global Support, Fraud, Management Experience, Employee Training, Risk Referrals, Management, Sales
Education
University of Missouri - St. Louis 1990 — 1995
Bachelor of Science (BS), Communications
Kaplan Professional School
Real Estate Broker, Jones Real Estate College
Metropolitan State College of Denver
Art History and Painting
Rockwell Collins February 2013 - January 2015
Lockheed Martin September 2007 - February 2013
Lockheed Martin October 2008 - October 2011
Lockheed Martin October 2007 - September 2008
EchoStar Corporation 2006 - 2007
First Revenue Assurance 2004 - 2006
ADP 2001 - 2003
Skills
Temporary Placement, Employee Relations, Talent Management, Employee Benefits, Performance Management, Human Resources, Employment Law, Salary, EEO, Workforce Planning, College Recruiting, HRIS, Onboarding, Applicant Tracking..., Benefits Administration, Job Analysis, Labor Relations, HR Policies, New Hire Orientations, Deferred Compensation, Recruiting, Leadership, Change Management, PeopleSoft, Employee Engagement, Organizational..., Personnel Management
Education
Mercer University
Bachelor of Arts (B.A.), Education
Virtuoso Sourcing Group, LLC April 2010 - Present
First Revenue Assurance April 2007 - May 2009
First Revenue Assurance March 2005 - April 2007
First Revenue Assurance February 2004 - March 2005
First Revenue Assurance May 2003 - February 2004
St.Petersburg PH September 2000 - March 2003
Skills
Call Center, Vendor Management, BPO, Outsourcing, Operations Management, Call Centers, Process Improvement, Workforce Management, Performance Management, Customer Satisfaction, Dialer Management, Customer Service, Risk Management, Solution Implementation, Software Implementation, Team Building, Inventory Management, Workflow, Workflow Management, Debt Management, Compliance, Training, Analytics, Call Flow Design, Call Routing, Executive Management
Education
Kingsborough Community College
Moscow’s School of Advanced Economics
Economics and Finance.
Elevations Credit Union February 2009 - Present
Centerplate September 2006 - Present
Law Office of Roger Moore April 2004 - January 2009
First Revenue Assurance January 2003 - April 2004
Skills
Credit, Loss Mitigation, Credit Cards, Insurance, Consumer Lending, Finance, Skip Tracing, Negotiation, Customer Service, TIPS Certified, Credit Analysis, Cash Management, Loan Origination, Supervisory Skills, Risk Management, Inventory Management, Strategic Planning, Process Improvement, Microsoft Office, Problem Solving, Outlook, Financial Institutions, Notary Public, Food & Beverage, Microsoft Word, Budgets, Microsoft Excel, Spanish, Credit Risk, Inventory Controls, Budgeting, Customer Relations, Excel, Word, Vendor Relations, Event Management, Retail, Debt Collection, Writing, Food Safety, Forklift Operator, Communication Skills, Food Preparation, Responsible Service of...
Education
Community College of Aurora 2011 — 2014
Associates
Metropolitan State College of Denver 1995 — 1997
Newspaper Journalism
West High 1991 — 1995
Transbeam March 2011 - Present
Transbeam October 2010 - March 2011
Group Americar LLC July 2007 - May 2009
First Revenue Assurance 2004 - 2007
WedgCor, Inc July 2003 - December 2003
Skills
Microsoft Office, Customer Service, Microsoft Excel, Outlook, Project Management, PowerPoint, Sales, Microsoft Word, Event Management, Team Building, Marketing, Vendor Management, Research, Employee Relations, Inventory Management, Human Resources, Leadership, HRIS, Recruiting, Performance Management, Training, Organizational..., Strategic Planning
Education
City University of New York-Baruch College 2004 — 2010
Bachelor of Business Administration (BBA), Industrial and Organizational Psychology
GTGC Media & UMMM, LLC November 2011 - Present
Convergys January 2012 - October 2012
Citi May 2008 - October 2010
Jackson Hewitt July 2007 - May 2008
CENTREX FINANCIAL February 2006 - June 2007
First Revenue Assurance January 2005 - January 2006
Imagistics International February 2003 - December 2004
TCF Bank January 2002 - February 2003
Skills
Customer Service, Collections, Data Entry, Graphic Design, Payment Services, Sales Promotion, Billing Systems, Oracle Applications, Direct Sales, Skip Tracing, Loss Mitigation, Financial Reporting, Repossessions, Inbound Lead Generation, Outbound Marketing, Hands-on Training, Escalations Management, Supervisory Experience, Marketing, Microsoft Office, Microsoft Excel, Microsoft Word, Adobe Creative Suite, Adobe Acrobat, Typing, Office Administration, Office Management, Retail Banking, Retail Sales, Retail Marketing, Problem Solving, Remote Troubleshooting, Sales Order Processing, Loan Servicing, OpenGL, Closing Abilities, Expense Budget..., Schedules, Accounts Payable, Payroll, Employer Branding, Employee Training, Marketing Communications, Cash Management, Account Management, Up-selling, Web Content, Public Relations, Corporate Branding, Customer Retention
Education
Community College of Aurora 2003 — 2006
Associate of Arts (A.A.)
Med-Bill Corp March 2015 - Present
Carmel Financial March 2013 - March 2015
Carmel Financial March 2012 - March 2013
Premiere Credit of North America July 2011 - January 2012
ADT Security Services March 2010 - July 2011
First Revenue Assurance August 2008 - February 2010
General Revenue Corporation July 2006 - July 2008
Titan Recovery Group LLC March 2004 - June 2006
Skills
Call Center, Skip Tracing, Call Centers, Accounts Receivable, Credit, Human Resources, Management, Bankruptcy, Debt Settlement
Education
Indiana Business College 2000 — 2002
Associate, Business
Indiana Business College 2000 — 2002
Associate, Accounting
Denver Community Credit Union October 2007 - November 2012
First Revenue Assurance 2004 - 2007
First Revenue Assurance 2004 - 2005
Frontier Mechanial Services October 2002 - October 2004
Skills
Accounting, Financial Statements, Auditing, Accounts Receivable, Budgets, Finance, Forecasting, Payroll, Training, Analysis, Management, Account Reconciliation, Internal Audit, Invoicing, Financial Reporting
Education
Colorado State University
Business Management Degree, Accounting / Finance / Business
Signia Marketing Inc. July 2014 - Present
Arapahoe Community College April 2013 - Present
Convergys Corporation AT&T Project January 2012 - July 2014
American Sign Co. October 2011 - December 2011
Roadsafe Traffic Systems Inc. September 2011 - November 2011
Ecreek Solutions, Inc August 2007 - May 2009
ISR Inc October 2006 - August 2007
United Resource Systems July 2004 - October 2006
First Revenue Assurance May 2003 - July 2004
Penn Schoen & Associates September 1992 - May 2003
Skills
Call Center, Call Centers, Software Documentation, Telecommunications, Market Research, Customer Service, Team Leadership, Sales, Training, Account Management, Team Building, Customer Satisfaction, Microsoft Excel, Technical Support, Access, Direct Sales, Customer Retention, Outlook, Leadership, Time Management, Business Development, Salesforce.com, Management, Cold Calling, B2B, Microsoft Word, PowerPoint, Troubleshooting, CRM, Coaching, Project Management, Sales Process, Vendor Management, Interviews, Networking, Microsoft Office, Process Improvement, Sales Operations, Strategic Planning, Solution Selling, Program Management, New Business Development, Leadership Development, Lead Generation, Cloud Computing, Public Speaking, Strategic Partnerships, Marketing, Employee Training, Strategy
Education
Arapahoe Community College 2013 — 2016
Associate's Degree, Computer and Information Systems Security/Information Assurance Business Major, 3.1
New Horizons Computor Learning Center 2009 — 2013
a+,net,+,cisco certifications, A+, Net+, Cisco Certifications, 4.0
Fresno City College 1981 — 1982
Cert. of Comp., auto major/brakes and frontend/engine tuneup, 4.0
U.S. Navy Small Boat Diesel Engine Overhaul And Tuneup School 1979 — 1980
Cert.of Comp., Diesel Engine Tuneup And Overhaul, 4.0
United States Navy Propulsion Engineering School 1979 — 1980
Diploma, Propulsion Engineering/Gas Turbine engines, 4.0
U.S. Navy Radioman A School & C-7 Teletype Repair School 1978 — 1979
Cert of comp., Radioman A Communications School and C-7 Teletype Repair School, 4.0
Reedley High School 1974 — 1978
Diploma, Auto Major/Basic and Advanced Electronics, 4.0
Virtuoso Sourcing Group November 2009 - Present
Vertex Business Services 2008 - November 2009
First Revenue Assurance 2006 - 2008
First Revenue Assurance 2001 - 2006
ListenUp; High Definition Sight & Sound September 2000 - October 2001
Skills
Call Center, Project Management, Disaster Recovery, Operations Management, Outsourcing, Offshoring, Process Improvement, Vendor Management, ITIL, Call Centers, Business Process, Service Delivery, Management, Business Process..., IT Management, IT Service Management, CRM, BPO, Telecommunications, Business Analysis, IT Strategy, Change Management, Integration, Enterprise Architecture, IT Operations, Data Center, Business Intelligence, Cloud Computing, Project Portfolio..., Solution Architecture, IT Outsourcing, PMO, Project Delivery, Team Leadership, Program Management, Strategic Planning
Education
Eastern Michigan University 1999 — 2000
BS, Communication Technology
University of Denver
Information Security, Technology Management
CONMED Corporation January 2004 - Present
First Revenue Assurance May 1998 - June 2003
TCI March 1998 - May 1998
CYD'S PSYCHIC COUNSELING SERVICE January 1997 - January 1998
Xcel Energy January 1993 - September 1997
Xcel Energy September 1979 - September 1997
Xcel Energy January 1979 - January 1993
Skills
ADP, Payroll, Kronos, Word, PowerPoint, Excel, Interviewing, FMLA, HRIS, Employee Relations, Benefits Administration, Payroll Processing, Benefits, Employment Law, Performance Management, Customer Service, Employee Benefits, HR Policies, Hiring, Recruitment/Retention, ADP Payroll, Recruiting, Training, Interviews, Microsoft Excel, Human Resources
Education
University of Phoenix 2001 — 2003
Bachelor of Arts, Business Management
University of Phoenix 1999 — 2003
2 Bachelors, Business Management & Business Administration & HR
Douglas County High School 1975 — 1978
High School
PHR testing
Kaiser Permanente February 2012 - Present
WellPoint January 2011 - November 2011
Veracity Credit Consultants May 2010 - October 2010
Dish Network January 2010 - May 2010
Agility Recovery Solutions February 2007 - December 2009
Dish Factory Direct February 2005 - January 2007
First Revenue Assurance April 2003 - February 2005
Qwest September 2000 - April 2003
Skills
T1, Customer Service, Call Center, Customer Relations, Telecommunications, Customer Satisfaction, Telephony, DSL, Consultative Selling, Customer Retention, Billing, Wireless, Cold Calling, Team Building, Telephone Skills, Account Management, Direct Sales, Problem Solving, Coaching, Microsoft Office, Outlook, Troubleshooting, Sales Process, Solution Selling, Fundraising, Telemarketing, Team Leadership, VoIP, Call Centers, Networking
Education
Metropolitan State College of Denver 1975 — 1977
Liberal Arts, 2.75
United States International University 1973 — 1975
Theatre, 3.25
Virtuoso Sourcing Group, LLC April 2010 - Present
First Revenue Assurance October 2007 - April 2010
CBSJ Financial January 2006 - August 2008
Education
Evergreen Valley College 2002 — 2006
Associate's degree, Sociology
Receivables Management Partners October 2009 - Present
First Revenue Assurance 2008 - 2009
KCA Financial Services Inc 1992 - 2008
Skills
Call Center, Credit, Healthcare, Management, Process Improvement, Operations Management, Executive Management, Risk Management, Call Centers, Accounts Receivable, Vendor Management, Outsourcing, Credit Cards, Leadership, Banking, Financial Services, Strategic Planning, Team Building
Education
Ball State University 1985 — 1989
BS, Management
Res Care January 2011 - Present
Res Care 2009 - 2014
First Revenue Assurance April 2008 - January 2011
first revenue assurance collector 2008 - 2010
Premiere Credit of North America 2006 - 2007
Skills
Loss Mitigation, Call Centers, Credit, Loans, Credit Analysis, Credit Cards, Accounts Receivable, Skip Tracing, Banking, Cash Management, Data Entry, Customer Service, Debt Management, Risk Management, Outlook
Education
Ivy Tech Community College 2001 — 2004
aas, Human Services
roseland christian
Teixeria Soapstone April 2015 - Present
Burgess Services LLC April 2013 - February 2015
First Revenue Assurance January 2008 - January 2009
Skills
Payroll, Customer Service, Microsoft Office, Microsoft Excel, Human Resources, Microsoft Word, Outlook, Employee Relations, PowerPoint, Scheduling, Training, Recruiting, Accounts Payable
Education
Community College of Denver 2007 — 2012
Associate's Degree, Science/General Studies, 3.7/4.00
Brewer, There’s No place Like Home Care July 2009 - Present
Kapani House LLC June 2013 - June 2014
First Revenue Assurance March 2008 - June 2009
Independent Growth Home Health Agency October 2005 - March 2008
Home Tonight Bail Bonds September 2003 - October 2005
First Revenue Assurance March 2003 - October 2003
Skills
Teamwork, AutoCAD, Customer Service, Public Speaking, Microsoft Office, Research, Microsoft Excel, Microsoft Word, PowerPoint, Photoshop, Social Media, English, Visual Basics
Education
Metropolitan State University of Denver 2010 — 2016
ITT Technical Institute-Thornton 1999 — 2001
Electronics Engineering
Emily Griffith Opportunity School
Diploma, General Education
Metropolitan State University of Denver
Bachelor of Science, Civil Engineering
Deep Blue Security May 2014 - Present
Securitas 2013 - Present
Rev One July 2012 - February 2013
First Revenue Assurance January 2009 - May 2010
Skills
Extremely proficient in..., Broad understanding in..., Expert in security..., Security, Customer Service, Human Resources, Microsoft Office, Accounting, Data Entry, Security Management, Security Operations, Teamwork, Surveillance
Education
University of Indianapolis
Elementary Education and Teaching
Ivy Tech Community College 2002 — 2003
Culinary Arts/Chef Training
Center Grove High School 1995 — 1999
College Prep