First USA
Address: The Innovation Centre, 1 Ainslie Rd, Hillington Park, Glasgow G52 4RU Hours: Open ⋅ Closes 5PM Thursday9am–5pmFriday9am–5pmSaturdayClosedSundayClosedMonday9am–5pmTuesday9am–5pmWednesday9am–5pmSuggest an edit Unable to add this file. Please check that it is a valid photo. Phone: 0871 641 3010: Place name: : : : : Website: : Category: Website: https://www.firstpointusa.com/ Category: Sports Management and Promotion Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a questionBe the first to ask a question Add a photoThank you for sharing!Your photo will be posted publicly on Google.Contribute MoreFinishedUpload public photos of FirstPoint USA Posting publicly on the Web Write a review Reviews"All staff I dealt with were extremely helpful and friendly." "Overall a good company that provide a great service to its clients." "Nicola Issac, Callum are excellent people to work with, 'think' together with !" View all Google reviews Latest PostsPosts from FirstPoint USA View previous posts on Google
First USA List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at First USA. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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First USA Employees
SCOIR December 2014 - Present
Bebop Software, Inc February 2000 - December 2014
7 Delta, Inc. February 2007 - May 2014
VA March 2007 - April 2012
JPMorgan Chase June 2003 - April 2007
Alliance Consulting 2003 - 2006
Commerce One May 2000 - December 2003
BEA Systems 2000 - 2003
First USA September 1998 - March 2000
Unifi Communications May 1997 - September 1998
Skills
Enterprise Architecture, Agile Methodologies, SaaS, Software Development, Cloud Computing, Web Services, Integration, MySQL, Java, XML, Java Enterprise Edition, SQL, Perl, Oracle, Databases, JavaScript, PHP, Scalability, Apache, Distributed Systems, Linux, Web Applications, Virtualization, Scrum
Education
Boston University 1986 — 1988
Computer Science
Berklee College of Music 1981 — 1982
Film Scoring, Guitar, Bass, Arranging
Duquesne University 1979 — 1981
Jazz History, Music
ScrumAlliance.org
Certified Scrum Master
Mutrais Inc. January 2008 - Present
Countrywide Home Loans August 2003 - October 2007
Verizon Wireless April 2001 - April 2003
Robert Half International November 2000 - April 2001
First USA September 1999 - July 2000
Education
Columbus State Community College 1998 — 1999
N/A, Graphic Design, Photography
Pacific - IT Consultants June 2003 - Present
Providian Financial March 2001 - March 2003
Providian Financial November 2000 - March 2001
Providian Financial May 1999 - November 2000
First USA April 1998 - January 1999
Chevy Chase Bank April 1993 - April 1998
Skills
ATM networks, Bankcard Processing..., Regulatory Audits, PMO, Business Analysis, Commerical Lending..., Foreign Exchange..., Project Management, SDLC, Technology Contracts, Treasury Management..., Testing, Financial Services, Business Requirements, User Acceptance Testing, Credit Cards, Requirements Gathering, Enterprise Software, Business Continuity..., Vendor Management, Data Warehousing, Business Process..., Leadership, Business Process, Business Intelligence, IT Strategy, Process Improvement, Management, Project Management
Education
Mount Saint Mary's Emmitsburg, Maryland 1978 — 1979
Attended, Business/Managerial Economics
Beloit College 1976 — 1978
Attended, Economics
Mesquite Builders March 2011 - December 2012
Convergys April 2011 - December 2011
HEB November 2010 - April 2011
Wolters Kluwer November 2007 - September 2008
Dell November 2006 - August 2007
Travis County May 2002 - November 2006
First USA May 1995 - March 2002
Education
Concordia University Texas 2007 — 2009
Business Administration and Management, General, 3.7
Verint February 2014 - Present
Verint December 2011 - January 2014
Verint February 2007 - December 2011
XSPRADA Corporation June 2001 - February 2007
Vignette July 2000 - June 2001
First USA July 1997 - July 2000
Motorola Solutions June 1995 - July 1997
Skills
Network Communications, Telecommunications, Product Management, Public Safety Technology, Business Strategy, Business Development, Pre-sales, Enterprise Software, Call Centers, Software Development, Networking, Strategic Partnerships, Integration, Team Management, VoIP, Cloud Computing, SaaS, Solution Selling, Management
Education
East Tennessee State University 1990 — 1995
BS, Computer Science
?WhatIf! Innovation September 2010 - Present
SB Consulting November 2006 - September 2010
The Walt Disney Company March 2004 - October 2006
Booz Allen Hamilton June 1995 - February 2004
First USA 1992 - 1993
Skills
Expertise in growth..., Strategy, Digital Strategy, Corporate Development, Marketing, Strategic Partnerships, Competitive Analysis, Business Strategy, Acquisition Integration, Management Consulting, Analytics, Financial Modeling, Start-ups, Mergers, Venture Capital, Strategic Planning, Customer Insight, Business Development, Segmentation, Marketing Strategy, Market Research, Brand Management, Growth Strategies, Mergers & Acquisitions, Entrepreneurship, Leadership, Strategic Consulting
Education
Columbia University - Columbia Business School 1993 — 1995
MBA, Marketing
University of Pennsylvania 1988 — 1992
BS (Econ), Marketing
University of Pennsylvania - The Wharton School 1988 — 1992
B.Sc. (Econ), Marketing, Multinational Management
La Martinere for Girls 1980 — 1988
Libertarian Party of Illinois September 2014 - Present
Quill August 2014 - Present
Block and Company January 2013 - June 2014
Block and Company October 2012 - December 2012
Block and Company February 2011 - September 2012
Hoffer Plastics August 2010 - February 2011
Capital Security July 2010 - August 2010
Glidden Professional December 2004 - April 2009
Synovate October 2000 - February 2004
First USA June 1996 - August 2000
Skills
Sales, Sales Operations, Business Development, New Business Development, Strategy, Customer Service, Entrepreneurship, Marketing Strategy, Salesforce.com, Cold Calling, Purchasing, Sales Management, B2B, Leadership, Selling, Cross-functional Team..., Account Management, Sales Process, Direct Sales, Building Relationships, Direct Marketing, Project Management, Inventory Management, On the Job Training, Research, Political Communication, Political Philosophy, Political Campaigns, Political Management, Political Science, Creative Writing, Historical Research, Political Advertising, Campaign Monitor, Motivation, News Writing, Team Building, Market Research, Facebook, Operations Management, Trade Shows
Education
Judson University 1997 — 2002
Bachelor of Arts, Management and Leadership, 3.73 GPA at Graduation
Elgin Community College 1995 — 1997
Associate of Science, Psychology/Pharmacy Technician
self employed Head of Admissions RepresentativeNATURAL EPICUREAN ACADEMY OF CULINARY ARTSOctober 2011 - August 2012
INSURANCE November 2010 - November 2011
CAPITAL CITY TRADE AND TECHNICAL SCHOOL August 2009 - February 2010
APPLE COMPUTERS/ CONTRACT May 2007 - February 2009
Dell February 2004 - May 2006
LIBERTY UNIFORMS January 1997 - April 2004
First USA July 1994 - June 1996
Skills
Public Speaking, Customer Service, Microsoft Office, Social Media, Strategic Planning, Coaching, PowerPoint, Sales, Microsoft Excel, Research, Advertising, Teaching, Microsoft Word, Curriculum Design, English, Curriculum Development, Editing, Management, Leadership, Marketing, Interviews, Community Outreach, Team Building, Public Relations, Access, Salesforce.com, Higher Education, Program Management, Fundraising, Budgets, Social Media Marketing, Event Planning, Social Networking, Selling, Time Management, Event Management, Training, Nonprofits, Recruiting, Account Management
Education
The University of Texas at San Antonio 1990 — 1991
na
San Antonio College 1986 — 1990
Associate of Arts (A.A.)
Austin Community College
Communication; General Studies
Pace Travel Agency School
San Antonio College
A.A. Degree, Liberal Arts
DKI Commercial Solutions July 2015 - Present
Comcast August 2014 - July 2015
Time Warner Cable May 2012 - July 2014
Time Warner Cable May 2010 - May 2012
Time Warner Cable March 2008 - May 2010
Time Warner Cable April 2006 - March 2008
Time Warner Cable October 2005 - March 2006
First USA 1995 - 1999
Skills
Customer Experience, Call Centers, Telecommunications, Customer Retention, VoIP, Broadband, Customer Satisfaction, Workforce Management, Wireless, Avaya, Telephony, Process Improvement, Troubleshooting, Team Leadership, Training, Performance Management, Management, Team Management, Sales, Selling, Avaya Technologies
Education
Austin Community College
Liberal Arts
Hoffman Estates High School
InfoPartners/Santa Rosa Consulting August 2013 - May 2015
Rutherford Regional Health System January 2011 - April 2012
Bozeman Deaconess Hospital September 2004 - August 2010
Burdette Tomlin Memorial Hospital March 2003 - August 2004
First USA May 2000 - March 2003
Computer Sciences Corporation July 1990 - April 2000
Skills
Experienced IS..., Process Improvement, Strategic Planning, Communication, Increase Productivity, Business Process..., Business Analysis, Project Management, Customer Service, Quality Management, Quality Assurance, Budget Process, Contract Negotiation, Contract Management, Vendor Management, Department..., Team Building, Team Leadership, Team Management, Healthcare, HIPAA, HITECH, Meaningful Use, Mentoring, Budget Monitoring, Cisco Wireless, Cisco Technologies, Project Planning, EHR, Leadership, IT Management, Program Management, EMR, Information Technology, Healthcare Information..., Management, Hospitals, Healthcare Management, Consulting, Informatics, Strategy, Healthcare Consulting
Education
Georgia Southern University 1987 — 1990
BA, Management Information Systems
The University of Georgia
Boscov's March 2011 - Present
Best Plumbing Specialities March 2003 - March 2006
First USA October 1989 - April 2003
Skills
Call Center, Customer Experience, Recruiting, Account Management, Microsoft Office, Team Leadership, Microsoft Excel, Microsoft Word, PowerPoint, Performance Management, Outlook, Customer Retention, Customer Satisfaction, Coaching
Education
California State University-Sacramento 1974 — 1977
businesss admin
University of St. Thomas (TX) 1974 — 1974
Torchmark September 2008 - Present
Thomson-Reuters 2003 - 2008
Capital One Auto Finance 2003 - 2003
JCPenney 2002 - 2003
TXU 2001 - 2002
Excel Communications 1999 - 2001
Andersen Consulting 1998 - 1999
TXU 1998 - 1999
First USA 1996 - 1998
Skills
Executive Management, Executive Reporting, Executive Development, PMI, Project Management, HTML5, iOS Development, Apple Developer, Enterprise Architecture, Bootstrap, Certified Scrum Master..., Mobile Application..., Mobile Application..., Solution Architecture, jQuery, jQuery Mobile, JSON, SharePoint, VB.NET, Microsoft SQL Server, SSRS, Agile Methodologies, Web Services, Oracle, SSIS, C#, VBScript, Access, Visual Basic, DB2, SOA, Data Warehouse..., Agile Project Management, Sybase, JavaScript, WF, Software Engineering, Scrum, SDLC, Management
Education
The University of Texas at Dallas - School of Management 2011 — 2011
Business, 4.0
Baylor University - Hankamer School of Business 1992 — 1996
BBA, Finance & MIS
FoodPro Corp September 2011 - Present
FoodPro Corp September 2004 - September 2011
I/Tech Services Inc. June 2000 - August 2004
Farmers and Mechanics Bank July 1999 - July 2000
First USA November 1996 - June 1999
Skills
Food Service Sanitation, Pricing, Laundry Services, Account Management, Customer Service, Customer Retention, Beverage Industry, Food & Beverage, Sales Operations, Forecasting, Microsoft Excel, Management, Sales Management, Sales, New Business Development, Team Building, Microsoft Office, Key Account Development, Budgets
Education
Frederick Community College 1994 — 1996
Conifer Health Solutions October 2014 - Present
Joseph P. Addabbo Family Health Center October 2000 - June 2014
First USA March 1998 - April 2000
Thermal Ceramics 1994 - 1996
Verizon 1989 - 1992
Skills
Healthcare, Medical Terminology, HIPAA, Medical Records, Healthcare Management, Data Entry, Clinical Research, Medical Billing, Nursing, Microsoft Office, EMR, Customer Service, PowerPoint, Public Health, Microsoft Word, Microsoft Excel
Education
Ashford University 2010 — 2013
Bachelor's degree, Human Resources Management/Personnel Administration, General
Strayer University (DC) 2004 — 2007
Associate's degree, Accounting
Mary Kay Cosmetics October 2010 - Present
Bernard and Ruth Siegel Jewish Community Center May 2009 - May 2010
Arden's Neat Boutique November 2003 - May 2007
bank one 2000 - 2003
First USA 1994 - 2003
Skills
Time Management, Public Speaking, Management, Photography, Business Development, Sales, Financial Services, Leadership, Fundraising, Marketing, Event Planning, Training, Nonprofits, Small Business
Education
Wilmington University 2008 — 2011
Masters, Education
Drexel University - LeBow College of Business 1999 — 2002
Bachelor of Science, Communications and Applied Technology
Thomas McKean High School 1984 — 1987
HS Diploma
Vanguard May 2015 - Present
WSFS Wealth Investments at WSFS Bank March 2000 - May 2015
Delaware Air National Guard 1997 - 2005
First USA January 1999 - March 2000
Skills
Mutual Funds, Investments, Financial Advisory, Banking, Portfolio Management, Financial Services, Retail Banking, Credit, Loans, Fixed Annuities, Series 7, Equity Trading, Brokerage, Investment Advisory, Series 63, Strategic Financial..., Investment..., Variable Annuities, Indexed Annuities, Retirement, Life Insurance, Management, Securities, Asset Management, Equities, Bonds, Wealth Management, Small Business Lending, Commercial Lending, Consumer Lending, Retirement Planning
Education
The American College 2013 — 2015
ChFC, Financial Planning and Services
Defense Information School (DINFOS - Dept of Defense) 1997 — 1998
Graphic Design Certification, Visual Communications
Delaware Technical and Community College-Stanton-Wilmington
Business and Statistics, Technical Writing, Economics
Wells Fargo March 2012 - Present
Wells Fargo October 2009 - March 2012
Wells Fargo April 2008 - October 2009
HEB ISD March 2008 - April 2008
Abilene Christian University August 2007 - December 2007
North Mission Church of Christ May 2007 - August 2007
Chick-Fil-A August 2002 - December 2006
Lubbock Childrens Home May 2006 - August 2006
State Bar of Texas November 1999 - April 2002
First USA October 1998 - November 1999
Skills
Customer Relations, Customer Service, Microsoft Office, Social Media, Public Relations, Typing, Mac OS, Windows, Coaching, Fundraising, Hospitality, Mentoring, Outlook, Leadership, Training, Public Speaking, Nonprofits, Leadership Development, Access, Budgets, Team Leadership, Microsoft Word, Customer Satisfaction, Inventory Management, Sales, System Administration, Retail, Process Scheduler, Microsoft Excel, Strategic Planning, Management, Time Management, Data Analysis, Team Building, Marketing, PowerPoint, Community Outreach, Human Resources, Analysis, Project Planning, People-oriented, Passion for Helping..., Positive Energy, People Skills, Positive Personality, Organization, Phone Etiquette, Banking, Telephone Skills, Social Networking
Education
The University of Texas at Arlington 2008 — 2009
Master's degree, 1 year social work, degree uncompleted
Abilene Christian University 2005 — 2007
BAS, Youth & Family Ministry
Abilene Christian University 2005 — 2007
Certificate (Minor), Missions
Austin Community College 2002 — 2004
NA, General Studies
Angelo State University 1995 — 1997
NA
BNY Mellon November 2010 - Present
JPMorgan Chase June 2010 - November 2010
Comcast Cable August 2008 - November 2009
UPS Logistics 2001 - 2004
First USA 1998 - 2001
Skills
Strategic Sourcing, Full-cycle Recruiting, Direct Recruiting, College Recruiting, Client Relationship..., Client Engagement, Redeployment, Career Counseling, Recruiting, Talent Acquisition, SDLC, Human Resources, Customer Engagement, Hiring, Process Improvement, CRM, Taleo, Applicant Tracking..., Management, Onboarding, Microsoft Excel, Leadership, Analysis
Education
Goldey-Beacom College 1985 — 1987
Business Administration
Concord 1981 — 1985
FICO December 2012 - Present
FICO December 2007 - December 2012
TSYS 2006 - 2007
HSBC 2003 - 2006
HSBC 2001 - 2003
HSBC 1999 - 2001
HSBC 1998 - 1999
First USA 1992 - 1998
Merabank 1985 - 1992
Skills
Process Improvement, Change Management, Project Management, Integration, Management, Analysis, Forecasting, Banking, Operations Management, Business Process, Leadership, Project Planning, Strategic Planning, Budgets, Team Building, Financial Risk, Credit, Credit Cards, Access, Risk Management
Education
Grand Canyon University 2013 — 2014
Master's Degree, Industrial and Organizational Psychology
Arizona State University
BS, Management
Fifth Third Bank May 2014 - Present
Nationwide Insurance August 2012 - April 2014
JP Morgan Chase 2004 - November 2012
JP Morgan Chase 2000 - 2004
First USA 1994 - 2000
Skills
SEM, Digital Marketing, Online Marketing, Customer Experience, Email Marketing, Interactive Marketing, Team Leadership, Retail, Mobile Marketing, Online Advertising, Digital Strategy, Management, Marketing, Web Analytics, B2B Marketing, Product Marketing, Creative Direction, Marketing Communications, Integrated Marketing, Segmentation, Media Planning, CRM, Multi-channel Marketing, Marketing Management, Competitive Analysis, Analytics, Strategy, Customer Insight, Brand Management, Social Media Marketing, Mobile Advertising, Lead Generation, E-commerce, Direct Marketing, Customer Acquisition, PPC, Product Management, Strategic Partnerships, Marketing Strategy, Database Marketing
Education
The Ohio State University Fisher College of Business 1998 — 2000
MBA
Bowling Green State University 1990 — 1994
BAC, Communications
Aviation Resource Management March 2009 - Present
JetDirect Aviation August 2003 - February 2009
First Aviation Services August 1998 - July 2003
First USA January 1998 - July 1998
Skills
Project Planning, Aviation, Aircraft, Airworthiness, Flight Safety, Troubleshooting, Maintenance & Repair, Flights, Airlines, Aircraft Maintenance, Commercial Aviation, Charter, Business Aviation, Aeronautics, Line Maintenance, Aerospace, Civil Aviation, Avionics, Airports, Aircraft Systems, Piloting, Flight Test, Airframe, Flight Planning, PowerPlant, Helicopters, Overhaul, Aircraft Leasing, Military, Operations Management, A&P, General Aviation, Type Rating
Education
Flight Safety International - Wilmington DE 2013 — 2013
Falcon 2000 Master Technician, Falcon 2000 Maintenance
Flight Safety 1998 — 2012
Falcon 2000 Maintenance Initial
Flight Safety International 2011 — 2011
Master Technician - Dassault Falcon 2000, Falcon 2000 Advanced Troubleshooting
Flight Safety 2010 — 2010
Flight Safety
Bombardier Factory training 2003 — 2009
LR 60 Initial, Recurrent, Avioincs, Engine run, Taxi, RVSM
Flight Safety 2004 — 2004
Astra SPX / G100 Maintenance Intial
Embry-Riddle Aeronautical University 1986 — 1990
AS-Maintenance, Aviation Maintenance
Delaware Valley Regional HS 1982 — 1986
graduate
Vik Muktavaram July 2014 - Present
The Bridge Academy July 2015 - Present
Old Mutual (Bermuda) Ltd. 2012 - 2014
Old Mutual Bermuda 2011 - 2012
Independent Professional September 2005 - January 2011
Research Square, Inc. 2009 - 2011
Aetna 2001 - 2005
First USA 1998 - 2001
Skills
Risk Management, Strategy, Operations, Derivatives, Equity Derivatives, Options Strategies, Hedging, Business Strategy, Alternative Investments, Equities, Currency, IT Strategy, Pricing Strategy, Management Consulting, Strategic Consulting, Enterprise Risk..., Mergers, Financial Analysis, Volatility, Corporate Development, Data Transformation, Due Diligence, Financial Markets, Rates, Leadership, Investments, Capital Markets, Strategic Financial..., Restructuring, Financial Modeling, Business, Venture Capital, Technology Management, Corporate Finance, Credit, Financial Risk, Program Management, Investment Banking, Asset Managment, Acquisition Integration, Go-to-market Strategy, Negotiation, Private Equity, Fixed Income, Portfolio Management, Sourcing, Strategy Execution, Emerging Markets, Financial Services, Valuation
Education
Harvard Business School 2013 — 2013
Executive Education, Leadership
Columbia University - Columbia Business School 2002 — 2004
MBA, Finance, General
Oklahoma State University 1994 — 1996
Master of Science (MS), Computer Science
Osmania University 1990 — 1994
Hunt Oil Company April 2014 - Present
Intuit April 2012 - April 2014
Capital One Bank August 2008 - March 2012
Capital One Auto Finance November 2006 - August 2008
JP Morgan Chase January 2003 - November 2006
Countrywide Financial Corporation 2002 - 2003
Bank One 1995 - 2001
First USA 1993 - 1995
Skills
Leadership Development, Performance Consulting, Performance Management, Call Center, Coaching, Change Management, Vendor Management, Management Development, Financial Services, Talent Management, Management, Process Improvement, Customer Satisfaction, Organizational..., Call Centers, Employee Engagement, Training, Program Management, Leadership, Team Building, Human Resources, Team Management, Succession Planning, Start-ups, Staff Development, Strategic Planning, Business Strategy, Sales, Outsourcing, Strategy
Education
The University of Texas at Dallas 2013 — 2014
Masters of Science, Organizational Development and Executive Coaching
Angelo State University 1990 — 1992
Masters of Business Administration, Business
Abilene Christian University 1986 — 1990
Bachelors of Business Administration, Business Management
West USA Realty November 2011 - Present
First Preston Management January 2011 - September 2011
Thompson, Cobb, Bazilio & Associates, PC May 2010 - October 2010
Berkadia Commercial Mortgage LLC September 2009 - May 2010
Berkadia Commercial Mortgage LLC June 2008 - September 2009
First National Bank of Arizona January 2003 - April 2008
First National Bank of Arizona February 2002 - January 2003
Bank One June 2000 - February 2002
First USA 1997 - 1999
Skills
Loans, Mortgage Lending, Financial Analysis, Banking, Portfolio Management, Commercial Mortgages, Real Estate
Education
University of Phoenix 2002 — 2004
B.S., Accounting
George Mason University 1993 — 1996
B.S., Business Management
Experian November 2010 - Present
Jai Yoga, Yoga U, Focus Fitness, ING Direct 2007 - Present
Zen Den January 2004 - Present
Experian April 2005 - November 2010
Bank One 2001 - 2004
FirstUSA Bank 1998 - 2004
First USA 1998 - 2004
MBNA 1994 - 1998
Greater Atlantic Health Service 1993 - 1994
Education
Drexel University 1988 — 1993
MTH Mortgage, a partnership between imortgage and Meritage Homes May 2013 - Present
imortgage January 2011 - April 2013
PrimeLending August 2008 - December 2010
CTX Mortgage 2005 - 2008
First USA 2004 - 2005
Skills
Mortgage Banking, Mortgage Lending, Refinance, USDA, FHA, First Time Home Buyers, Certified Mortgage..., Residential Mortgages, VA loans, Government Loans, Loans, Loan Origination, Credit, FHA financing, Real Estate Financing, Construction Loans, VA Loans, FHA Financing
Education
Arizona State University West 1999 — 2002
Masters, Business Administration
Linfield College 1988 — 1991
B.S., General Business
University of Phoenix December 2013 - Present
University of Phoenix January 2006 - Present
University of Phoenix December 2006 - December 2013
University of Phoenix September 2004 - December 2006
University of Phoenix April 2004 - September 2004
University of Phoenix August 2002 - September 2004
First USA June 2001 - August 2002
First USA September 1999 - June 2001
First USA December 1998 - September 1999
First USA July 1997 - December 1998
Skills
Instructional Design, E-Learning, Distance Learning, Adult Education, Curriculum Development, Curriculum Design, Training, Faculty Development, Higher Education, Instructional Technology, Learning Management, Student Affairs, Leadership, Staff Development, Courses, ADDIE, Microsoft Office, Teaching, Academic Administration, College Teaching, Project Management, Blended Learning, Instructor-led Training, Leadership Development, Coaching, Editing, Management, Customer Service, People Management, Multimedia, Project Planning, Analysis, Program Management, Course Development, Budgeting, Content Development, Differentiated..., Adaptive Learning, Process Improvement, Collaboration, Accreditation, Hiring Personnel, Evaluation, Captivate, Online Training, Training Delivery, Learning Technology, Deadline Driven, Workshop Facilitation, Classroom
Education
Grand Canyon University 2015 — 2018
Doctor of Philosophy (Ph.D.) Student, General Psychology with an Emphasis in Cognition and Instruction
University of Phoenix 2003 — 2005
Master of Arts (MA), Education/Adult Education and Distance Learning
University of Phoenix 2001 — 2003
Bachelor of Science (BS), Business/Accounting
Mesa Community College 1994 — 1997
Associate of Arts (AA), Elementary Education and Teaching
Enterra Solutions September 2011 - Present
SEI Investments December 2010 - September 2011
National Science Foundation September 2010 - December 2010
Chase February 2010 - December 2010
AOL Time Warner January 2005 - September 2010
AOL Behavioral Advertising January 2005 - September 2010
TACODA (Aquired by AOL) 2005 - September 2010
Primavera Systems 2000 - 2004
First USA November 1998 - September 2000
Wyeth 1997 - 1998
Skills
Agile Methodologies, Databases, Microsoft SQL Server, Data Warehousing, Oracle, Web Services, Scrum, XML, Unix, Integration, ETL, Enterprise Software, IT Strategy, Java, Perl, MySQL, Solution Architecture
Education
Carnegie Mellon University 2011 — 2015
Master's Degree, Master of Software Engineering
Boston University 2003 — 2004
CPM, Project Management
West Chester University of Pennsylvania 1985 — 1989
BS, Business, Minor Comp Sci
Cablevision February 2005 - Present
Berkshire Farm Center and Services July 2002 - January 2005
First USA June 1985 - January 2000
Skills
Call Center, VoIP, Telecommunications, Customer Satisfaction, Troubleshooting, Operations Expertise, Strategic Planning, Vendor Management, Team Building, Avaya, Customer Relations, Problem Solving, Mentoring, Operations Management, Team Leadership, Process Improvement, Coaching, Team Management, Quality Assurance, People Management, Telephony, IVR, Customer Service, Broadband, Customer Retention, Technical Support, Integration, Call Centers, Project Management, Cabling, Cross-functional Team..., Product Management, Account Management, Computer Hardware, Networking, Performance Management, Business Analysis, Software Documentation, Management, Wireless, IP, Program Management, Managed Services, CRM, Employee Relations, SIP, Mobile Devices
Education
City University of New York 2001 — 2001
Bachelor of Arts (B.A.), Counseling Psychology, 4.0
City University of New York 1999 — 2001
Bachelor of Arts; Honors- Summa Cum Laude, Psychology; Womens History/Studies, 3.812
Nassau Community College Business Management Training 1985 — 1998
Associate of Arts and Sciences (A.A.S.), Business
Nassau Community College 1986 — 1988
Associates of Arts, and Sciences; Psychology
Produce Marketing Association September 2014 - Present
DuPont August 2013 - August 2014
AIG September 2008 - March 2013
Nationwide November 2006 - May 2007
Bank of America 2007 - 2007
JP Morgan Chase 2005 - 2006
Harte Hanks 2004 - 2006
Collegiate Funding Services 2002 - 2004
Citigroup 1999 - 2002
First USA 1996 - 1998
Skills
Marketing Strategy, Advertising, Strategic Planning, Business Process..., Accountability, High Performance Teams, Direct Marketing, Lead Generation, Analytics, Integrated Marketing, Database Marketing, Digital Marketing, Online Advertising, Email Marketing, Customer Acquisition, Social Media Marketing, SEM, Multi-channel Marketing, Segmentation, PPC, Marketing
Education
Goldey-Beacom College 1997 — 2000
MBA, Marketing Management & HR Management
University of Delaware 1992 — 1996
Bachelors, Consumer Economics
Plexus Worldwide, Inc. August 2014 - Present
Nerium International October 2013 - Present
Janice & Co. February 2002 - Present
First USA August 2000 - April 2002
AIG American International Group, Inc. October 1999 - August 2000
Becton Dickinson Consumer Health Care April 1998 - October 1999
Becton Dickinson & Co., Inc. (BD) Franklin Lakes, NJ September 1996 - February 1998
Visual Textile Resources, Inc April 1991 - February 1995
Odyssey Body Works, Inc February 1987 - March 1991
Skills
Wordpress, Joomla, Photoshop, Illustrator, Dreamweaver, Social Media Marketing, Twitter, Facebook, Marketing Communications, Email Marketing, Direct Marketing, Direct Sales, SEO, WordPress, Management, Project Management, Blogging, Advertising, Newsletters, Web Design, Social Media, Online Marketing, Graphic Design, Web Development, Creative Direction, Marketing, Content Management, Public Relations, Integrated Marketing, Social Networking, Website Development, Photography, Web Marketing, CMS
Education
Berkeley College 1996 — 1998
Bogota High School 1983 — 1987
JPMorgan Chase April 2014 - Present
JPMorgan Chase March 2013 - Present
JPMorgan Chase September 2012 - March 2013
JPMorgan Chase October 2001 - September 2012
Bank One April 2000 - October 2001
Bank One September 1999 - April 2000
First USA September 1999 - April 2000
Skills
Requirements Analysis, Requirements Gathering, Project Portfolio..., Process Improvement, Risk Management, Program Management, Project Management, MS Project, SDLC, Business Analysis, PMP, PMO, Vendor Management, Financial Services, Leadership, Resource Management, Business Intelligence, Business Process, Portfolio Management, Business Process..., Banking, Credit Cards
Education
Eastern Connecticut State University 1995 — 1997
Eastern Connecticut State University
Accounting
Girl Scouts of the USA January 2008 - Present
Swedish Medical Center November 2012 - June 2013
Brightmont Academy November 2012 - June 2013
Seattle Public Schools August 2006 - June 2011
Mesa Public Schools August 2002 - June 2006
First USA July 2000 - July 2001
Revlon August 1999 - July 2000
Skills
Teaching Experience, Teaching/mentoring, Customer Service, Cross-functional Team..., Strategic Planning, Problem Solving, Public Relations, Long Range Planning, Public Speaking, Mathematics, Curriculum Development, Fundraising, Teaching, Research, Non-profits, Event Planning, Community Outreach, PowerPoint, Corporate Culture, Mentoring, Microsoft Office, Team Building, Word, Budgeting, Excel, Data Analysis, Curriculum Design, Event Management, Program Development, Grant Writing, Nonprofits, Social Media
Education
Bellevue Community College 2012 — 2013
Health Services/Allied Health/Health Sciences, General, A
Bellevue Community College 2012 — 2013
Health Services/Allied Health/Health Sciences, General, A
Arizona State University 2001 — 2002
Master, Education
University of Arizona 1991 — 1996
Bachelor, Ecology & Evolutionary Biology
PayPal April 2015 - Present
PayPal July 2013 - March 2015
PayPal June 2012 - July 2013
PayPal November 2008 - June 2012
Bill Me Later, Inc. October 2000 - November 2008
Verizon (formerly Bell Atlantic Internet Solutions) 1997 - 2000
Verizon (formerly Bell Atlantic) 1995 - 1997
First USA 1994 - 1995
Citibank 1992 - 1994
Skills
Product Management, Online User Experience, Voice of the Customer, Credit/Banking..., Operations, Internet Marketing, Direct Marketing, Product Marketing, E-commerce, Marketing, Management, Customer Experience, Analytics
Education
Columbia University - Columbia Business School
Master of Business Administration (MBA), Finance and Marketing
The Johns Hopkins University
Bachelor of Arts (B.A.), History
CompuCom September 2010 - Present
BP Amoco January 2010 - November 2010
CST Corporation May 2009 - December 2009
Rebus Technology Inc October 2006 - March 2009
United Business Solutions LLC October 2005 - October 2006
Restaurant Solutions Inc March 2005 - October 2005
CDS Office Technologies September 2002 - March 2005
First Credit Services Inc March 2001 - October 2001
Productive Computers Inc May 2000 - March 2001
First USA February 1999 - May 2000
Skills
Firewalls, Troubleshooting, Active Directory, IIS, Project Management, Windows, Computer Hardware, Hardware, SQL, Disaster Recovery, Customer Service, Servers, Networking, Windows Server, Software Installation, Technical Support, Integration, IT Service Management, Call Centers, Enterprise Software, VPN, Security, Switches, HP, Software Documentation, Network Administration, Process Improvement, Laptops, Document Management, Microsoft Exchange, Help Desk Support, Printers, SDLC, System Administration, Citrix, VMware, Windows 7, XP
Education
Elgin Community College 1998 — 2001
VSC, Data Communications and Networking - CCNA Equivalency Training
Elgin Community College 1998 — 2001
AAS, Computer and Information Sciences Micro-Computer Specialist
Nationwide Insurance August 2013 - Present
Nationwide Insurance June 2010 - July 2013
The Hanover Insurance Group 2005 - 2010
Fleet Bank 2003 - 2005
First USA 1998 - 2002
Signet Bank 1994 - 1997
McKinsey & Company 1990 - 1994
Chemical Bank (JPM) 1983 - 1988
Skills
Underwriting, Relationship Management, Risk Management, Financial Analysis, Insurance, Portfolio Management, Financial Services, Strategic Planning, Property & Casualty..., Financial Modeling, Change Management, Business Strategy, Life Insurance, Strategy, Business Development
Education
Darden Business School 1988 — 1990
MBA
Columbia College (NY) 1978 — 1983
BA, Economics
Stuyvesant High School
NACUSO 2010 - Present
TDECU Holdings February 2012 - Present
Access Cash GP/ EzeeATM June 2012 - Present
JMA CONSULTING 2009 - 2013
Cardtronics January 2003 - March 2009
NextCard 2000 - 2002
First Union July 1997 - February 2000
Globeset 2000 - 2000
First USA September 1995 - August 1997
MasterCard 1991 - December 1995
Skills
Credit Cards, Retail Banking, Mergers, Process Engineering, Customer Service, Leadership Development, Public Speaking, ATM, Customer Loyalty, Banking, Credit, Strategic Planning, Executive Management, Business Strategy, Coaching, Process Improvement, Risk Management, Team Building, Customer Relations, Mentoring, Team Leadership, Change Management, Compliance, Debit Cards, Problem Solving, Credit Unions, Loans, Contract Negotiations, Contract Negotiation, Start-ups, Strategy Development, Business Planning, Customer Satisfaction, Management Consulting, Financial Services, Management, Mergers & Acquisitions, Investments, Strategy, Leadership, CRM, Electronic Payments, ATM networks, Finance, Entrepreneurship, Financial Institutions, Mortgage Lending, Brand Loyalty, Cash Management, Program Management
Education
Ferris State University 1973 — 1974
Bachelor of Science, Business, Accounting, Finance
Grand Rapids Community College 1971 — 1973
Associate's degree, Business
A Television Production Company May 1995 - Present
Atlanta Film Festival 365 2009 - 2010
Saint Joseph's Hospital May 2005 - May 2008
AirBrush Tanning Inc. April 2002 - May 2004
Encore Talent International June 2002 - April 2003
First USA April 1998 - June 2000
WHYY TV 12 April 1997 - September 1997
Education
Clark Atlanta University 1993 — 2001
BA, Mass Media Arts, concentration: Television, Film
Clark Atlanta University 1993 — 2001
BA, English Literature, Literature
YourGuru September 2013 - Present
DimensionU September 2012 - Present
DimensionU (Formerly Tabula Digita) January 2003 - September 2012
Citigroup August 2002 - April 2004
McKinsey & Company June 2001 - August 2001
First USA 1997 - 2000
Skills
Strategic Partnerships, Start-ups, SaaS, Mobile Applications, Business Strategy, Product Management, Entrepreneurship, Mobile Devices, Product Development, Marketing, Strategy, Digital Media, Analytics, E-commerce, Product Marketing
Education
Columbia University - Columbia Business School 2000 — 2002
MBA, Entrepreneurship and Management
Cornell University 1993 — 1997
BS, Electrical Engineering
Choate Rosemary Hall 1990 — 1993
High School Diploma
Hampton Pryor Group, LLC 2007 - Present
Collins Financial Services USA, Inc. 2007 - 2008
CitiFinancial 2004 - 2007
Asset Management Outsourcing 2003 - 2004
First USA/Bank One 2000 - 2003
Paymentech 1995 - 2000
First USA 1986 - 1995
MBank USA 1987 - 1988
Skills
Management Development, Vendor Management, Financial Services, Training, Quality Assurance, Bankruptcy, Credit Cards, Risk Management, Call Center, Credit, Operations Management, Portfolio Management, Process Improvement, Analytics, Team Building, Business Development, Banking, Payments, Strategic Planning, Forecasting, Team Leadership, Call Centers, Leadership, Coaching, Leadership Development, Consulting, Strategic Partnerships, Business Analysis, Change Management, Management, Executive Management, Outsourcing, Business Strategy, Time Management, Accounts Receivable, Strategy, Start-ups, Management Consulting, Relationship Management, Auditing, Account Management, Customer Retention, Analysis, Performance Management, Negotiation, Fundraising
Education
Southern Methodist University - Cox School of Business
Executive Certificate, Management of Managers
Cheyney University of Pennsylvania 1975 — 1979
B.Sci., Education
Holy Ghost Preparatory 1973 — 1975
College Prep
Century 21 2008 - Present
Eyestreet Software April 2001 - April 2004
Fannie Mae April 2001 - February 2004
Tek Systems October 1999 - April 2001
First USA January 1999 - October 1999
Chevy Chase Bank May 1998 - January 1999
Chevy Chase Bank July 1997 - June 1998
Chevy Chase Bank January 1995 - April 1997
Education
Hood College 1995 — 1998
Education
Frederick Community College 1994 — 1995
Education
Shippensburg University of Pennsylvania 1986 — 1987
Business Administration
Comcast July 2008 - September 2014
Comcast University July 2005 - July 2008
Comcast Cable 2002 - 2005
First USA March 2001 - December 2001
PSEG October 1999 - March 2001
PSEG June 1997 - October 1999
Skills
Cross-functional Team..., Program Management, Project Planning, Project Management, Process Improvement, Training, Vendor Management, Recruiting, Troubleshooting, Call Center, Management, Quality Assurance, Telecommunications, Analysis, Employee Training, Team Building, Team Leadership, Budgets, Call Centers, Operations Management, Customer Satisfaction, Human Resources, System Administration, Customer Experience, Strategic Planning, Leadership Development, Product Management, Business Analysis, Performance Management, Leadership, Disaster Recovery, Software Documentation, SAP, Time Management, Customer Service, Sales, Business Process..., Forecasting, CRM, Team Management, Coaching, Enterprise Software, Change Management, Account Management, Broadband, Integration, Strategy, VoIP, Technical Support, IT Service Management
Education
Capella University 2010 — 2011
BS in Business, Business Administration
Winner Porsche March 2010 - Present
The Considine Group, Inc. March 1998 - Present
Golden Coastal Realty June 2006 - September 2008
Mandrin Homes of Delaware September 2006 - September 2007
First USA 1999 - 2001
MBNA 1994 - 1998
DVFS, Inc. 1991 - 1994
Medic Monitor, Inc. July 1987 - April 1991
Education
Goldey-Beacom College 1986 — 1990
BS, Computer Infomation Systems
William Penn High School 1978 — 1981
JPMorgan Chase January 2011 - Present
Chase Card Services May 2005 - December 2010
First USA February 1999 - May 2005
CIGNA September 1993 - February 1999
Skills
Digital Marketing, Advertising, Media Planning, Strategic Partnerships, Segmentation, Management, Marketing Strategy, Credit Cards, Financial Services, Relationship Management, Integrated Marketing, Online Advertising, Marketing, Social Media Marketing
Education
Goldey Beacom College 2000 — 2002
Master of Business Administration (MBA)
Goldey Beacom College 1986 — 1990
Bachelor of Science (BS), Marketing
Merkle April 2011 - Present
MarketShare Partners January 2011 - April 2011
MarketingNPV September 2005 - April 2011
Absolute Values January 2003 - November 2007
FMI 1999 - 2003
First USA 1998 - 1999
Skills
Data Management, Analytics, Cross-functional Team..., Database Marketing, Data Warehousing, CRM, Statistical Modeling, Predictive Modeling, Data Mining, Marketing, Management, Customer Analysis, Segmentation, Predictive Analytics, Customer Insight, Marketing Analytics, Multi-channel Marketing, SAS, Integrated Marketing, Digital Marketing, Strategy, Leadership, Marketing Strategy, Direct Marketing, Consulting, Email Marketing, Web Analytics, Online Marketing, Business Intelligence, Data Analysis, Customer Acquisition
Education
Clemson University 1996 — 1998
MS
University of Central Florida 1991 — 1996
B.S.
The Auto Club Group May 2013 - Present
Bisk Education March 2006 - May 2013
Publix 2004 - 2006
John Hancock 2001 - 2004
First USA 1998 - 2001
MBNA March 1997 - February 1998
IMC, Inc August 1995 - March 1997
Skills
ASP.NET, Microsoft SQL Server, SQL, Database Design, JavaScript, SharePoint, Software Development, C#, T-SQL, Visio, VB.NET
Education
Florida Institute of Technology 2009 — 2011
MBA, IT Management
Florida Institute of Technology 2006 — 2009
M.S., Information Technology
University of Virginia 1991 — 1995
B.S., Computer Science
Salesianum
Janet Hughes and Associates July 2000 - Present
Christiana Care Health System 1999 - 2000
First Discount Travel 1996 - 1999
First USA 1991 - 1996
MBNA 1990 - 1991
The Chase Manhattan Bank 1986 - 1991
Skills
Market Research, Social Marketing, B2B, Strategic Planning, Youth Marketing, Marketing Communications, Social Media, Marketing Management, Marketing Strategy, Advertising, Online Advertising, Content Marketing, Copywriting, Direct Marketing, Public Relations, Social Media Marketing, Email Marketing, Marketing, Direct Mail, Online Marketing, PPC, Google Analytics, Budgets, Integrated Marketing, Brand Development, Project Management
Education
Widener University 1983 — 1985
BS, Business, Accounting Major
Bloomsburg University of Pennsylvania 1980 — 1982
Bachelor of Science (BS), Business Administration and Management, General
Currently seeking mortgage servicing opportunity May 2015 - Present
Beal Bank August 2010 - May 2015
Bank of America Home Loans July 2008 - July 2010
Countrywide Home Loans October 2001 - July 2008
Chapter 12/13 Trustee - Eastern District of Texas (Plano) December 1999 - October 2001
Samsung Telecommunications America October 1999 - December 1999
Sanden International December 1997 - September 1999
IKON Office Solutions May 1997 - November 1997
First USA November 1995 - April 1997
Commercial Credit Corporation December 1994 - November 1995
Skills
Risk Management, Bankruptcy, Mortgage Servicing, Loss Mitigation, Default, Process Improvement, Management, Financial Risk, Auditing, Analysis, Microsoft Excel, Training, Portfolio Management, PACER, Microsoft Word, Loan Servicing, Microsoft Office, Procedure Development, Policy Writing, Loans, Short Sales, Compliance, Remediation, Mortgage Lending, Lotus Notes, Outlook, LPS, IBM iSeries, Access, FHA, Mortgage Banking, Mergers & Acquisitions, Loan Modifications, Credit, Banking, PowerPoint, VA loans, Event Planning, Employee Training, Sarbanes-Oxley Act, Meeting Planning, Mergers, QS9000, Problem Solving, Training & Development, Group Presentations, Organizing, SCRA, CCCS, Reg AB
Education
Brookhaven Community College 1990 — 1990
n/a, English, Computers
R. L. Turner High School 1986 — 1989
Diploma, Computers, Spanish
Mortgage Mavens June 2010 - Present
First USA August 2003 - May 2010
Education
California Real Estate
DeVry University
Bachelors, Business Marketing and Entrepreneurship
NTT Data, Inc. (formerly Keane, Inc.) October 2013 - Present
State Government Solutions Sector, Xerox Services May 2010 - October 2013
Government Solutions Group, Affiliated Computer Services, a Xerox Company November 2006 - May 2010
USProtect August 2005 - November 2006
ManTech October 2003 - August 2005
Cross Media October 2001 - April 2003
LifeMinders November 1999 - October 2001
First USA June 1994 - November 1999
DuPont 1988 - 1994
Skills
Leadership, Analysis, Financial Modeling, Finance, Strategic Financial..., Process Improvement, Financial Analysis, Mergers & Acquisitions, Business Process..., Forecasting, Business Analysis, Risk Management
Education
University of Delaware - Lerner College of Business and Economics 1991 — 1996
MBA, Finance
Clemson University 1978 — 1984
BSME, MSME, Mechanical Engineering
Springbrook HS 1975 — 1978
The Bancorp September 2011 - Present
JPMorgan Chase February 1999 - March 2011
First USA June 1998 - February 1999
Advanta 1991 - 1998
Skills
Vendor Management, Risk Management, Program Management, Project Management, Marketing, Management, Cross-functional Team..., Call Center, Product Development, Strategy, Strategic Partnerships, Credit Cards, CRM, Business Development, Strategic Planning, Marketing Management, New Business Development, Banking, Product Management, Financial Analysis, Call Centers, Process Improvement, Relationship Management, Financial Services, Portfolio Management
Education
Widener University School of Law 1991 — 1991
Paralegal, Law
Goldey-Beacom College 1981 — 1986
Bachelor, Business Management
Citigroup May 2010 - Present
Citigroup May 2005 - May 2010
Citigroup October 2001 - May 2005
Amerix Corporation 1999 - 2001
First USA 1997 - 1999
SPS Payment Systems 1987 - 1997
Skills
Vendor Relationships, Team Building, Organizational..., Entrepreneurship, Business Process..., CRM, Customer Satisfaction, Project Management, Training, Strategic Planning, Sales Operations, Leadership, Management, Start-ups, Customer Experience, Recruiting, Project Planning, Customer Service, Call Centers, Networking, Sales, Strategy, Customer Retention, Finance, Budgets, Operations Management, Program Management, Outsourcing, Vendor Management, Process Improvement, Business Development, Performance Management
Education
East Tennessee State University 1987 — 1994
Political Science
University of Tennessee-Knoxville 1985 — 1987
Chaotic Moon Studios November 2014 - Present
Texas Department of Disability Determination Services 2014 - 2014
VMware 2013 - 2014
AT&T August 2010 - August 2013
Austin Energy January 2007 - August 2010
Activant Solutions October 2005 - January 2007
United Rentals Inc. July 2002 - January 2005
Olympus Servicing August 2000 - July 2002
First USA February 1996 - September 2000
Skills
Telecommunications, Vendor Management, Troubleshooting, Wireless, VoIP, Process Improvement, IP, Contract Management, Contract Negotiation, Contractual Agreements, Licensing, Software Licensing, Licensing Negotiations, License Management, Software Contracts, Experienced Business..., Management, Program Management, Analysis, Leadership, Public Speaking, Policy, Microsoft Office, Customer Service, Budgets, Negotiation, Leadership Development, Microsoft Excel, Project Management, Government, Project Planning, Research, Cross-functional Team..., Proposal Writing, Procurement, Change Management, Event Planning, Social Media, Marketing, Microsoft Word, Strategy
Education
Austin Community College 2015 — 2019
Associate of Science (A.S.), Business Administration and Management, General
L.C. Anderson High School 1994 — 1998
High School Diploma, High School/Secondary Diplomas and Certificates
AmeriHealth Caritas June 2015 - Present
AmeriHealth Caritas November 2013 - Present
AstraZeneca February 2012 - December 2013
AstraZeneca 2001 - 2013
AstraZeneca November 2005 - February 2012
First USA 2001 - 2002
UPS 1992 - 2001
Skills
Pharmaceutical Industry, Teamwork, Sop, CTMS, Pharmacovigilance, Market Analysis, Cross-functional Team..., Microsoft Office, Project Management, CRO
Education
Villanova University 2012 — 2012
Master Certificate, Six Sigma (Lean Six Sigma Black Belt)
Wilmington College 2006 — 2009
BS, Organizational Management
Drexel University 2005 — 2006
Advanced Communications & Technologies
Concordia University Texas August 2015 - Present
Dekimasu Solutions May 1991 - Present
Dell November 1999 - July 2015
Wind Shadow Martial Arts April 2008 - April 2010
Texas Army National Guard April 1999 - January 2005
First USA December 1998 - October 1999
US Army January 1996 - December 1998
United States Marine Corps October 1988 - June 1994
Education
Florida State University 2013 — 2015
Master’s Degree
Kennesaw State University 1992 — 1994
Bachelor's Degree
Southern Polytechnic State University 1989 — 1991
Citi July 2015 - Present
Citi March 2012 - July 2015
Calico Corners June 2009 - February 2012
JPMorgan Chase August 2007 - October 2008
JPMorgan Chase 2003 - 2007
Bank One 2001 - 2003
First USA 1998 - 2001
Skills
Strategy, Management, Vendor Management, Marketing Strategy, Project Management, Strategic Planning, Sales, Project Planning, Internal Communications, Newsletters, Business Process, Time Management, Leadership, Marketing Communications, Social Media
Education
Delaware College of Art and Design 2009 — 2011
Interior Design
Wilmington University 1998 — 2000
MBA, Business Management
University of Delaware 1993 — 1996
B.A., Communication
Gettysburg College 1991 — 1993
History
Glasgow High School 1988 — 1991
Tilted Canvas Paint Party January 2015 - Present
DuPont September 2012 - May 2013
Tesla Industries, Inc June 2008 - December 2009
Univ. of Delaware, College of Agriculture & Natural Resources June 2002 - March 2006
First USA February 2001 - June 2002
The News Journal Company November 2000 - February 2001
First USA February 1999 - August 1999
Skills
Web Design, Logo Design, Brochures, Graphics, Dreamweaver, Advertising, Photoshop, SQL, Wordpress, Flash Animation, InDesign, Illustrator, HTML5, Marketing, Public Speaking
Education
Pratt Institute
Communication Design
University of Delaware
Bachelor of Fine Art, B.F.A.
Art Alliance
Art Institute of Philadelphia
Multimedia and Web Design, A student in the Multimedia & Web Design Program.
NASA's Goddard Space Flight Center November 2007 - Present
Adver-Tech Consulting & Management February 2006 - November 2007
Bank of America January 2000 - February 2006
First USA April 1998 - January 2000
Bank of America June 1996 - January 1998
Skills
OS X, Windows Server, Windows, Databases, Networking, Active Directory, Mac, Data Center, Servers, Microsoft Office, Direct Marketing, IT Management, Adobe Creative Suite, VMware ESX, Linux, Mac OS X, QuarkXPress, Server Architecture, Help Desk Support, Enterprise Architecture, iOS, Apache, SharePoint..., SharePoint Server, Project Management, Digital Asset Management, Mac OS X Server, VMware Server, Font Management, Graphic Design, Filemaker Pro, Help Desk Management, Shell Scripting, jamf composer, Filemaker Server, Adobe Photoshop, Adobe Illustrator, Data Center Relocation, Budget Management, Technical Documentation, Oil Painting
Education
Apple 2007 — 2007
Certification, Apple Certified Help Desk Specialist
The George Washington University 2005 — 2005
Certification, IT Project Management
Apple 2001 — 2001
Certification, PowerBook Service Certification
Apple 2001 — 2001
Certification, Macintosh Service Certification
Art Institute of Philadelphia 1997 — 1999
Computer Animation
New Signature June 2015 - Present
Paragon Solutions March 2012 - April 2015
BT Global Services June 2005 - March 2012
J. Galt, Inc. 1999 - 2005
Electronic Payment Exchange February 2001 - February 2002
Alijon Consulting 2001 - 2002
CB Technologies 2000 - 2001
First USA 1999 - 2000
Visalign 1997 - 1999
Softmart 1996 - 1997
Skills
IT Governance, Process Improvement, Management Consulting, PMO, Resource Management, Professional Services, Project Portfolio..., MS Project, Project Planning, Program Management, Governance, Business Intelligence, Change Management, Requirements Analysis, Telecommunications, Project Management, Data Center, Enterprise Software, Pre-sales, Outsourcing, Integration, Leadership, Strategic Planning, IT Strategy, PMP, Cloud Computing, Visio, SharePoint, SDLC, CRM, Disaster Recovery, Business Analysis, System Deployment, Service Delivery, IT Service Management, Solution Architecture, Vendor Management, Enterprise Architecture, SaaS, ITIL, Security, Management, Consulting, Infrastructure, Business Process, Software Development, IT Management, Business Process..., Project Delivery, Software Project...
Education
Central Michigan University 1978 — 1983
BS in BA, Management Information Systems
Hill+Knowlton Strategies 2000 - Present
marchFIRST 1999 - 2000
First USA 1998 - 1999
Education
Emerson College 1995 — 1997
MFA
University of Illinois at Urbana-Champaign 1991 — 1995
BA
M&T Bank June 2011 - Present
Wilmington Trust Company July 2008 - June 2011
Wilmington Trust October 2000 - June 2008
Wilmington Trust October 1998 - October 2000
First USA February 1998 - October 1998
Wilmington Trust March 1994 - February 1998
Skills
Vendor Management, Project Management, System Administration, Operations Management
Education
Wilmington University 1996 — 1998
MBA, Business Administration
Goldey-Beacom College 1989 — 1991
Bachelors, Business Administration with a concentration in Management
Delaware Technical & Communith College 1986 — 1989
Associates, Industrial Engineering
St. Marks High School 1982 — 1986
Synerfac at Rogers Corporation July 2014 - September 2015
Siemens Healthcare May 2014 - July 2014
Sargent & Lundy September 2012 - May 2014
Kelly Services June 2012 - August 2012
Philips Lighting February 2002 - June 2012
Manpower at Philips Lighting June 2001 - February 2002
Corning Incorporated September 2000 - March 2001
First USA August 1999 - August 2000
Skills
Document Management, Event Planning, Access, SAP, Auditing, Continuous Improvement, Quality Auditing, Outlook, Administrative..., Invoicing, Expense Management, Purchasing, Project Management, Purchase..., Coordinate customer..., SAP maintenance, Report Preparation, Expense Reporting, Scheduling, 50 wpm typing speed, JDE Enterprise One, International Shipping, Work Orders
Education
Corning Community College 2001 — 2005
AAS, Liberal Arts
San Diego State University-California State University 1997 — 1999
Queen Anne's Bowling Centre September 2013 - Present
CoolerSmart October 2012 - Present
Coolersmart USA August 2010 - September 2012
Town of Chesapeake City November 2003 - January 2010
City of Newark March 1995 - August 1997
First USA 1989 - 1995
Skills
Microsoft Office, Time Management, Problem Solving, Process Improvement, Leadership, Customer Service, Microsoft Excel, Team Building, Account Management, Forecasting, Budgets, Data Entry
Education
Delaware Technical and Community College-Stanton-Wilmington 1983 — 1987
St. Mark's High School 1978 — 1982
High School, Business Administration
The University of Arizona October 2010 - October 2013
University of Arizona February 1997 - October 2010
First USA April 1992 - October 1996
Pima County October 1992 - April 1994
Broome-Tioga BOCES February 1986 - July 1992
Burroughs Corporation June 1985 - January 1986
Skills
JCL, COBOL, JIRA, Control-M, IDMS, Confluence, SMP/E, Unix, Software Documentation, VSAM, Software, Mainframe, Systems Analysis, FTP, Databases, Visio, IBM Mainframe, Testing, Database Design, Programming, Database Administration, SDLC, Crystal Reports, SharePoint, Program Management, Data Analysis, Oracle, Requirements Gathering, Software Project..., Business Intelligence, System Administration, Requirements Analysis, Software Development, Enterprise Architecture, Linux
Education
Binghamton University - School of Management 1982 — 1985
Master of Business Administration (MBA)
Queens College 1975 — 1979
BA
Century 21 New Millennium June 2014 - Present
Keller Williams Realty August 2011 - June 2014
Chase March 1996 - October 2011
Chase September 2004 - September 2006
Chase January 2003 - September 2005
Chase May 2001 - January 2003
First USA December 2000 - May 2001
First USA April 1999 - December 2000
First USA March 1996 - April 1999
Skills
SFR Certified, Certified Short Sales, Buyer's Agent, Listing Homes, Foreclosures, New Home Sales, REO, Rental Real Estate, Rental Homes, First Time Home Buyers, First Time Home Sellers, Investor, P&L Analysis, SAS programming, Microsoft SQL Server, Microsoft Office, Real Estate, Short Sales, FHA, Veterans, Buyer Representation, Single Family Homes, Investors, Relocation, SFR, HUD, Listings, Condos, Real Estate Financing, Real Estate Transactions, Sellers, Referrals, Vacation Homes, Real Property, Residential Homes, Property, Investment Properties, Move Up Buyers, ABR, Brokerage, Townhomes, Buyers, Rentals
Education
Drexel University 2002 — 2006
Bachelors, BS Communications & Applied Technology
University of Phoenix
Masters, Business
The Walt Disney Company November 2011 - Present
The Walt Disney Company, ABC.Inc. September 2011 - November 2011
The Walt Disney Company, ABC.Inc. July 2007 - September 2011
The Walt Disney Company, ABC.Inc. August 2006 - July 2007
Merrill Lynch September 2005 - June 2006
JP Morgan Chase January 2004 - September 2005
JPMorgan Chase April 2000 - January 2004
First USA 1999 - 2001
Skills
Strategic Planning, Change Management, Succession Planning, Training, Talent Management, Team Leadership, Organizational..., Budgets, Project Management, Onboarding, Employee Engagement, Process Improvement, Management, Employee Relations, Performance Management, Analysis, Leadership, Human Resources, HRIS, Customer Service
Education
University of Phoenix 2001 — 2003
MBA, Technology Management
Bloomsburg University of Pennsylvania 1993 — 1998
B.S., Business Management
Haverford High School 1989 — 1993
Ketchum May 2013 - Present
Ketchum March 2010 - May 2013
Ketchum June 2008 - March 2010
Ipsos North America July 2006 - May 2008
Ann Taylor Corporation August 2005 - July 2006
GfK (formerly RoperASW, NOP World) August 2000 - August 2005
MetLife February 2000 - August 2000
First USA August 1997 - February 2000
Skills
Employee Relations, Performance Management, Employee Engagement, Organizational..., Talent Management, Change Management, Coaching, Training Facilitation, Onboarding, Human Resources, Deferred Compensation, Recruiting, Internal Communications, Succession Planning, Talent Acquisition, Training, Leadership, Strategy
Education
Villanova University 1991 — 1994
BA
Columbia University in the City of New York
Certificate in Principles and Practices of Organization Development
Delaware Technical Community College January 2013 - Present
Indian River School District August 2004 - December 2011
M&T Bank March 1997 - April 2004
First USA February 1995 - March 1997
MBNA December 1991 - February 1995
Rockwell International August 1990 - August 1991
Union Carbide October 1989 - August 1990
Rockwell International March 1984 - October 1988
Education
Wilmington University 2004 — 2005
Master of Education (M.Ed.), Elementary Education and Teaching
Pepperdine University, The George L. Graziadio School of Business and Management 1986 — 1988
Master of Business Administration (MBA), Business Administration and Management, General
Fairmont State University 1979 — 1983
Bachelor of Science (B.S.), Printing Engineering Technology
Samsung Semiconductor December 2009 - Present
Alma Lasers December 2006 - October 2008
Akina's Thai Restaurant April 2003 - August 2008
First USA June 2002 - October 2002
First USA May 1999 - June 2002
Skills
Customer Service, Problem Solving, Forecasting, Inventory Management, Logistics, Highly detail oriented, SAP, Microsoft Office, Management, Supply Chain Management, Training, Sales, Marketing, Analysis, Project Management, Manufacturing, Time Management, Purchasing, Sales Management, Product Marketing, Sales Operations, Product Development, Account Management, Product Management, Business Development, Product Launch, Leadership, New Business Development, Pricing
Education
University of Iowa 2003 — 2006
Psychology
Elgin Community College 2001 — 2003
Associates of Arts, General
USAA Federal Savings Bank June 2013 - February 2015
USAA Federal Savings Bank August 2009 - June 2013
Fairway Financial Solutions July 2008 - August 2009
WaMu July 2003 - June 2008
Metris Companies 2001 - 2003
First USA March 1998 - September 2001
GE 1996 - 1998
Discover Card 1986 - 1996
Unites States Army - 82d Airborne Division August 1981 - August 1985
Skills
Process Improvement, Risk Management, Leadership, Executive Management, Banking, Management, Call Centers, Financial Services, Mortgage Lending, Program Management, Credit Cards, Loans, Strategic Planning, Vendor Management, Loss Mitigation, Call Center, Operations Management, Credit, Portfolio Management, Analysis, Business Analysis, Six Sigma, Training
Education
CBA Executive Banking School 2013 — 2015
Honors Graduate and Tem Wooldridge Award Recipient
The University of Texas at Austin - Red McCombs School of Business 2013 — 2013
Leading Change, Certification
Franklin University
Furman University
University of Phoenix
PHI February 2012 - Present
Pepco Holdings, Inc. March 2011 - February 2012
Pepco Holdings, Inc. June 2005 - March 2011
Connectiv 2003 - 2005
First USA October 2001 - September 2003
MBNA February 1997 - August 2001
Skills
Public Speaking, Customer Relations, Internal Communications, Social Media, Microsoft Office, Customer Service, Media Relations, Event Planning, PowerPoint, Excel, Program Management, Research, Microsoft Excel, Microsoft Word, Budgets, Press Releases, Management, Strategic Planning, Project Management, Human Resources, Government, Training, Strategic Communications, Public Relations, Crisis Communications, uPerform, ISD
Education
The George Washington University 2015 — 2018
Master's Degree, Educational Technology Leadership
Eastern University 2000 — 2014
Bachelor's Degree, Organizational Management (Individualized), 3.547
Lincoln University 1990 — 1996
No Degree, Liberal Arts
JP Morgan Chase June 1999 - Present
Electronic Data Systems February 1997 - May 1999
First USA January 1994 - February 1997
Rollins, Inc. 1991 - 1994
Skills
Technical Support, Troubleshooting, Windows XP, Networking, Software Documentation, Computer Hardware, Hardware, XP, Software Installation, IT Management, Vendor Management, IT Operations, Visio, Lotus Notes, Incident Management, Windows 7, ITIL, System Administration, Microsoft Technologies, Management, Disaster Recovery, Process Improvement, Production Support, Cisco VoIP, DOS commands, Project Management, Project Planning, Microsoft Certified..., IT Service Management, Banking, Leadership, Operating Systems
Education
University of Phoenix 2004 — 2006
Master's degree, Computer Information Systems
Salisbury University - Perdue School of Business 1986 — 1988
Bachelor of Science (BS), Business Administration
University of Maryland College Park 1985 — 1986
Business Administration
Capitol College 1984 — 1985
Electronics Engineering
Montgomery College 1981 — 1985
AA, Business Administration
OhioHealth October 2002 - Present
Grant Medical Center October 2002 - Present
Grant Medical Center January 2010 - Present
Grant Medical Center October 2002 - October 2007
Roadmaster drivers school August 2001 - October 2002
RoadMaster Drives School July 2001 - October 2002
First USA 2001 - 2002
Skills
Medical Terminology, Data Entry, Cpr Certified, Customer Service, Healthcare, File Management, Hospitals, Patient Advocacy, Physiology, Anatomy, Microsoft Office, Microsoft Excel, Microsoft Word, microsoft powerpoint, Medisoft, electonic health records, Keyboard Skills, 10 Key, ICD 9 and CPT Coding, Pharmacology
Education
American School of Technology 2012 — 2012
Certificated of completion, Medical Billing and Coding
American School of Technology
Medical Billing and Coding Diploma
Columbus state community college 2001 — 2003
n/a, general
american school of technology 2000 — 2000
diploma, office
American School of Technology
Diploma
reynoldsburg high 1978 — 1982
diploma, office
Columbus State Community College
Car Connections USA 2012 - Present
Smart Spaces July 2011 - Present
Endless Pools 2002 - 2009
Lockheed Martin 2001 - 2002
First USA 1998 - 1998
Wyeth Ayerst Laboratories 1990 - 1998
Skills
Marketing, Account Management, Social Media, Sales Management, Product Development, Microsoft Word
Education
Widener University 1999 — 2001
BS, Business Administration
Delaware County Community College 1997 — 1999
AS, Business Administration
Magnolia Audio Video May 2015 - Present
Stern Multimedia Designs November 2011 - May 2015
NAAAHR November 2011 - July 2013
3XP Web Solutions January 2006 - January 2010
Apartment Life 2006 - 2009
Verizon Communications November 1998 - November 2003
Ajilon 1996 - 1998
First USA 1994 - 1996
Skills
Brand Development, Logo Design, Corporate Identity, Small Business, Multimedia, Social Media Marketing, Facebook, Graphic Design, Social Media, Consultancy, Graphics, Event Management, Creative Direction, Website Development, Adobe Creative Suite, Brochures, User Experience, Visual Communication, SEO, Information Architecture, Posters, Web Design, Wordpress, Layout, Mac, Illustration, Photoshop, Adobe Acrobat, Digital Marketing, Corporate Branding, Social Networking, Concept Development, Photo Editing, HTML + CSS, HTML, Management, Editing, Dreamweaver, Project Management, Online Marketing, WordPress, Illustrator, CSS, InDesign, Web Development, User Interface Design, Photography, Advertising, OS X, Leadership
Education
DeVry University 2010 — 2013
BS, Multimedia Design Management
DeVry University
Web/Multimedia Management and Webmaster
eBay Enterprise June 2013 - Present
eBay Enterprise January 2012 - May 2013
Corporation Service Company February 2006 - December 2011
Nationwide Financial May 2000 - February 2006
First USA May 1996 - May 2000
US Steel 1995 - 1996
Skills
SDLC, Agile Methodologies, Requirements Analysis, Software Project..., Agile Project Management, Business Analysis, Enterprise Architecture, IT Strategy, Solaris, Data Warehousing, Scrum, Oracle, Project Management, Business Intelligence, Microsoft SQL Server, SOA, Architecture, Software Development, Disaster Recovery, ITIL, SQL, Integration, Omniture, E-commerce SEO, E-commerce
Education
Capella University
Bachelor of Science, Information Technology
Westminster College (PA)
CSC 1999 - July 2014
First USA January 1999 - November 1999
Lippincott Williams & Wilkins August 1994 - January 1999
Healthcare Information Services October 1992 - July 1994
Skills
IT Strategy, SDLC, Enterprise Architecture, Software Project..., Integration, Solution Architecture, Requirements Analysis, PMO, PMP, Software Development, Global Delivery, Project Management, Program Management
Education
The University of Texas at Austin - Red McCombs School of Business 2007 — 2009
MBA
California State University-Sacramento 1991 — 1993
University of Florida 1989 — 1991
M.S.
Indian Institute of Technology, Bombay 1985 — 1989
B.Tech.
Project Management Institute November 2014 - Present
Influent Partners, LLC December 2011 - Present
Lincoln Financial April 2012 - November 2014
Trellist, Inc. October 2001 - December 2011
Fulcrum Design Group, Inc. September 1995 - September 2001
First USA October 1996 - April 1998
MBNA Bank September 1995 - October 1996
Synthes May 1990 - September 1995
Skills
User Experience, Information Architecture, User Interface Design, Interaction Design, Web Analytics, Wireframes, Strategy, Usability Testing, User Interface, User-centered Design, Digital Marketing, Information Design, Agile Methodologies, Art Direction, Creative Problem Solving, Experience Design, Content Strategy, Product Management, Creative Direction, Strategic Design, jQuery, Mobile Design, Proposal Writing, Rapid Prototyping, Digital Branding, Digital Strategy, Experience Strategy, Team Leadership, Usability Engineering, E-commerce, Management, Project Management, User Experience Design, Usability, Analytics
Education
Art Institute of Philadelphia
Chevy Chase Bank May 2001 - November 2009
Liquidation.com September 2000 - February 2001
First USA September 1998 - August 2000
MBNA March 1996 - September 1998
Skills
Direct Marketing, Integrated Marketing, Marketing Strategy, Marketing Communications, Segmentation, Direct Mail, Email Marketing
Education
Boston College - Wallace E. Carroll Graduate School of Management 1991 — 1993
MBA, Marketing and Finance
The Catholic University of America 1983 — 1987
BA, Politics
Christiana Care Health System September 2009 - Present
Access Group June 2006 - August 2010
Wilmington Trust February 2000 - June 2006
Wynn Technology Group, Inc March 1998 - September 2001
First USA 1997 - 1998
MBNA September 1993 - March 1997
JP Morgan October 1987 - October 1989
F. Schumacher October 1987 - September 1988
Arthur Anderson June 1986 - October 1987
Skills
Microstrategy, Netezza, Data Modeling, ETL, Business Intelligence, Microsoft SQL Server, SSRS, SSIS, Data Warehousing, Databases, Business Analysis, T-SQL, Oracle, DB2, Analysis Services, Data Analysis, SDLC, OLAP, Cognos, Integration, Access, Stored Procedures, Business Requirements, Requirements Analysis, Data Migration, Performance Tuning, Visual Basic, Testing, Analysis, Project Management, Visio, Sybase, Erwin, Software Development, Web Applications, HTML, SQL, Database Design, MicroStrategy Reporting, Dimensional Modeling, Dashboard, Data Integration, Requirements Gathering, Systems Analysis, Relational Databases, User Acceptance Testing, Healthcare Information...
Education
Neumann University 2008 — 2015
MA, Pastoral Care and Counseling
Delaware Technical 1993 — 2000
N/A, Programming
Albright College 1982 — 1986
BS, Computer Science / Business Administration
Greater Highlands Local Deal Book September 2010 - December 2012
Grow & Achieve February 2009 - December 2012
Your Castle Real Estate March 2007 - March 2008
Keller Williams - DTC September 2005 - February 2007
American Management Systems December 2000 - March 2003
Bell Atlantic / VerizonPro November 1999 - December 2000
First Usa October 1994 - November 1999
Skills
Coaching, Social Media Marketing, Leadership, Team Building, Lead Generation, Training, Entrepreneurship, Attraction Marketing, Sales, Business Analysis, Process Improvement, Data Analysis, Consulting, Direct Sales, Network Marketing..., Business Process..., Program Management, Project Management, Public Speaking, Event Management, Presentations, Nonprofits, Management, Analysis
Education
Cornell University 1993 — 1994
Masters of Engineering
Wells College 1989 — 1993
BA
Jones College - Denver, CO 2005 — 2005
Realtor Training
Altriss, Inc. December 2005 - Present
GE Retail Sales Finance February 2001 - September 2005
Conseco Finance September 1999 - February 2001
PNC Bank February 1997 - June 1998
First USA April 1996 - December 1996
Household Credit Services September 1989 - May 1995
Amoco Corporation January 1984 - May 1989
Education
DePaul University 1988 — 1989
MBA
Western Illinois University 1979 — 1983
BB
AstraZeneca September 2015 - Present
QVC September 2013 - September 2015
AstraZeneca April 2013 - September 2013
JP Morgan Chase January 1998 - May 2012
JP Morgan Chase August 2008 - October 2010
JP Morgan Chase September 1999 - September 2008
First USA 1998 - 2000
First USA 1998 - 2000
Skills
Credit Cards, Talent Acquisition, Onboarding, Succession Planning, Talent Management, Executive Coaching, Employee Relations, Human Resources, Workforce Planning, Employee Engagement, Performance Management, Deferred Compensation, Organizational..., Organizational Design, Management, HRIS, Personnel Management
Education
Bloomsburg University of Pennsylvania 1988 — 1992
BS Business Administration
Dun & Bradstreet July 2002 - Present
Prudential Securities July 2000 - November 2001
US Interactive February 2000 - June 2000
First USA August 1996 - February 2000
First USA / Bank One 1996 - 2000
American Document Management November 1994 - July 1996
Ernst & Young LLP February 1992 - November 1994
Skills
Requirements Management, Online User Experience, Software Development, Agile, Product Development, SaaS, Risk Management systems, Credit Cards, FDR, Visio, MS Project, MS Access, Project Management, International..., document management, Waterfall, UML, Rally, Live Meeting, Software Training, Web Content Management, Web Analytics, Coremetrics, Omniture, Business Analysis, Offshore Software..., Internet, B2B eCommerce, Program Management, Analytics, Agile Methodologies, Risk Management, SDLC
Education
University of Delaware - Lerner College of Business and Economics 1995 — 1999
MBA
Binghamton University 1985 — 1989
BS
Lindenhurst High school
State Farm January 2012 - December 2014
Alltel Wireless September 2008 - October 2011
eLoyalty March 2005 - September 2008
JP Morgan Chase January 2003 - April 2005
United Health Group 2002 - 2003
MCI November 2001 - January 2002
Applied Materials January 2001 - August 2001
IBM Tivoli Software June 2000 - January 2001
Sitel July 1999 - February 2000
First USA February 1996 - July 1999
Skills
CTI, Call Centers, Cisco Call Manager, Cisco Technologies, IVR, Workforce Management, Contact Centers, Telephony, Call Routing, Routers, ACD
Education
City University of New York
University of Houston
Accenture January 2011 - Present
Howard Systems International 2008 - 2011
Pfizer February 2008 - December 2010
VWR International April 1999 - February 2008
First USA February 1998 - April 1999
Lockheed Martin Corporation February 1985 - February 1998
Whalen Associates, Inc January 1983 - January 1984
Sperry Computer Systems January 1980 - January 1983
Skills
Databases, Integration, Oracle, PL/SQL, SDLC, SQL, Software Development, Unix, Requirements Analysis, Java, Business Analysis, Perl
Education
Drexel University 1974 — 1980
BS in Mathematics, Mathematics
Drexel University 1974 — 1980
B.Sc, Mathematics
ClearSKY Financial LLC September 2007 - January 2009
Washington Mutual March 2005 - September 2007
HSBC 2003 - 2005
Household March 2000 - March 2003
Renaissance Card Services March 1999 - March 2000
Bank One 1997 - 1999
First USA July 1995 - March 1997
Skills
Segmentation, Relationship Management, Product Management, Marketing, Management, Direct Marketing, Customer Acquisition, Finance, Mergers, Banking, Financial Services, Analytics, Portfolio Management, Credit Cards, Marketing Strategy, Leadership, Strategy, Strategic Planning, Program Management, Risk Management
Education
Cornell University 1991 — 1995
BS at Dyson School of Applied Economics
Københavns Universitet 1994 — 1994
study abroad
Physicians Marketing 2002 - 2007
Revival Soy 2002 - 2007
Bank One January 1998 - May 2001
First USA 1998 - 2001
Missouri State University June 1993 - December 1997
Education
Missouri State University 1993 — 1997
Missouri State University 1993 — 1997
BS, Management, French
BYU-Idaho 1988 — 1990
Fashion Design and Merchandising
Brigham Young University 1988 — 1990
Ricks College 1988 — 1990
Glendale High School 1984 — 1988
HS Diploma, College Prep
Barr Resources April 2009 - Present
CTPartners September 2005 - March 2009
Feehan Barr Partners 2001 - 2005
Walker Digital 2000 - 2000
First USA 1993 - 2000
Blockbuster 1991 - 1993
PepsiCo 1984 - 1991
Education
Cornell University
B.S., Industrial & Labor Relations
Holy Cross High School, Flushing, NY
Delaware Economic Development Office (an Executive Department of the Governor) August 2009 - Present
Delaware Economic Development Office June 2007 - August 2009
Blue Dog Interactive Trivia, LLC 2005 - 2007
CGP, LLC 2001 - 2005
Members Connect, INC 1999 - 2001
First USA Bank 1996 - 1999
First USA 1996 - 1999
First USA/Bank One 1996 - 1999
Skills
Economic Development, Strategic Planning, Public Speaking, Business Development, Leadership Development, Business Strategy, Market Research, New Business Development, Government, Marketing, Marketing Strategy, Entrepreneurship, Small Business, Budgets, Leadership, Public Relations, Fundraising, Training, Nonprofits, Program Management, Organizational..., Proposal Writing, Start-ups, Strategy, Business Planning, Policy, Management Consulting, Contract Negotiation
Education
Columbia University in the City of New York 1992 — 1996
BA, Economics
Energy Plus Company LLC 2010 - Present
Dun & Bradstreet 2008 - 2010
Dun & Bradstreet 2007 - 2008
First USA 1998 - 2000
Skills
Strategic Partnerships, Project Management, Product Management, Strategy, New Business Development, SaaS, Cross-functional Team..., Sales Management, Salesforce.com, Business Development, Account Management, Team Leadership, Strategic Planning, Competitive Analysis, CRM, Product Marketing
Education
Bucknell University 1987 — 1991
Purebred Breeders, LLC February 2011 - 2013
Citi June 2008 - December 2008
Suntrust Mortgage Inc May 2007 - April 2008
Keller Williams Realty 2005 - 2007
Orlando Property Group at Keller Williams September 2005 - December 2006
Sprint June 2002 - December 2006
Chrysler financial 2002 - 2003
First USA August 1998 - September 2001
Education
Florida International University 2009 — 2010
Interior Design, Interior Architecture
University of Phoenix 2000 — 2001
Bachelor, Business Management
Seminole State College of Florida 1995 — 1997
Elavon, Inc. February 2002 - Present
Providian Financial October 1999 - January 2002
NPC 1998 - 1999
NPC 1998 - 1999
MBNA America 1992 - 1999
First USA 1990 - 1992
First National Bank of Kansas City 1978 - 1984
Education
Georgia State University 1972 — 1975
Hempstead & Co., LLC 2000 - Present
First USA 1999 - 1999
CoreStates Financial Corporation 1990 - 1998
Skills
Mergers & Acquisitions, Strategic Planning, Financial Modeling, Financial Reporting, Risk Management, Cost Accounting, Business Valuation, Valuation, Accounting, Budgets, Due Diligence, Microsoft Excel, Litigation Support, Financial Analysis, Financial Advisory
Education
Drexel University - College of Business and Administration 1996 — 2000
Master of Business Administration (MBA), Financial Management
Rowan University 1986 — 1992
BA, Economics
Accenture October 2012 - Present
Octagon Research Solutions July 2008 - September 2012
Octagon Research Solutions March 2008 - June 2008
Independent Consulting January 2008 - March 2008
Shire Pharmaceuticals July 2005 - November 2007
GlaxoSmithKline March 1998 - June 2005
First USA October 1994 - April 1998
DuPont June 1991 - October 1994
Skills
CDISC, Statistical Programming, Clinical Data Management, Data Management, SAS, Programming, Validation, Medidata, Regulatory Submissions, Pharmaceutical Industry
Education
West Chester University of Pennsylvania 1990 — 1991
M.S., Computer Science
Bucknell University 1985 — 1989
B.S., Computer Science
Choate Rosemary Hall 1981 — 1985
Highland Manor Community Association August 2005 - Present
Highland Manor Community Association October 2013 - Present
FedEx Ground January 2002 - Present
Highland Manor Community Association 2000 - 2005
Bechtel Power Corporation January 1997 - January 2002
First USA January 1997 - January 1999
Mira-Z-Go, INC January 1991 - January 1997
Skills
Community Management, Customer Service, Team Leadership, Route Planning, Inventory Management, Service Delivery, Collections, Office Administration, Organization, File Management, Conflict Management, Public Speaking, Sales, Procurement, Community Service, Recruiting, Team Management, QuickBooks
Education
Frederick Community College
Career and technology center Frederick md 1994 — 1995
Marketing
Walkersville High School 1991 — 1995
Frederick Community College
PJM Interconnection L.L.C May 2002 - Present
First USA 2001 - 2002
Skills
Unix, Enterprise Architecture, Disaster Recovery, Virtualization, Linux, Solaris, Data Center, AIX, Integration, Perl, VMware, Servers, Shell Scripting, System Administration, Security, IBM AIX, SDLC, Process Improvement
Education
Villanova University 2003 — 2006
Master of Science, Computer Science
Drexel University 1993 — 1998
BS, Electrical Engineering
Redtail Consulting January 2013 - Present
De Lage Landen June 2006 - Present
Consultant November 2005 - January 2013
DecisionOne November 2005 - June 2006
Answerthink February 1998 - November 2005
The Hackett Group 1998 - 2005
Answerthink Consulting 1998 - 2005
UBS July 2002 - October 2003
First USA June 2000 - January 2002
Bristol-Myers Squibb January 1997 - December 1999
Skills
IT Strategy, Program Management, SDLC, Software Project..., Business Analysis, Requirements Analysis, Vendor Management, Business Intelligence, Enterprise Architecture, Agile Methodologies, Agile Project Management, Business Process, Integration, Solution Architecture
Education
Villanova University 1991 — 1995
MBA, Concentration in Finance
Dickinson College 1984 — 1988
Bachelor of Science (B.S.), Physics and Computer Sciences
The Dynamic Fitness July 2011 - Present
First USA 1999 - 2000
GTE 1996 - 1999
Education
Cornell University 1992 — 1996
nasdaq March 2002 - Present
First USA Bank 2000 - 2002
First USA 1999 - 2002
JP Morgan 1990 - 2002
JP Morgan Chase 1990 - 2000
GAO 1978 - 1986
Skills
Capital Markets, Investor Relations, Financial Services, Financial Risk, Risk Management, Disaster Recovery, Vendor Management, Enterprise Risk..., Business Process..., IT Audit, Operational Risk..., Governance, Operational Risk, AML, Business Continuity, Sarbanes-Oxley Act, Securities, Information Security
Education
George Mason University 1982 — 1985
Masters, MIS
Saint Vincent College 1974 — 1978
Accounting
University of Pennsylvania - The Wharton School
Executive Information Systems Program, MIS
Best Western International February 2008 - Present
Altier Credit Union June 2004 - February 2008
Paymentech October 2001 - July 2003
U S WEST February 2000 - November 2000
First USA August 1997 - February 2000
Skills
Marketing Strategy, Marketing Management, Direct Marketing, Email Marketing, CRM, Digital Marketing, Marketing, Team Leadership, Advertising, Online Marketing, Marketing Communications, Database Marketing
Education
Brigham Young University 1995 — 1997
MBA, Marriott School of Management, Marketing
Brigham Young University 1988 — 1993
BA, Korean Language and Literature
JPMorgan Chase June 2002 - Present
First USA June 2000 - June 2002
Education
Columbus State Community College 1993 — 1996
Business Administration
Bank of America 2010 - Present
Morgan Stanley 2009 - 2010
Taylor, Bean & Whitaker 2007 - 2008
Citigroup 2001 - 2007
Travelers Bank & Trust 2000 - 2001
First USA 1997 - 2000
Bank One 1990 - 1997
Skills
Process Improvement, Change Management, Forecasting, Business Process..., Budgets, Start-ups, Income Statement, Cost Benefit, Balanced Scorecard, Mortgage Lending, Call Center, Risk Management, CRM, Call Centers, Executive Management, Leadership, Loans, Management, Operations Management, Outsourcing, P&L, Strategy, Team Building, Vendor Management, Business Development, Integration, Strategic Partnerships
Education
Capital University
M.B.A., Operations & Finance
The Ohio State University
Bachelor of Science
Arthur J. Gallagher & Co. December 2014 - Present
Affinity Marketing Group April 1998 - December 2014
First USA 1998 - 2003
Trans National Communications 1991 - 1998
Skills
Direct Marketing, Business Strategy, Business Development, New Business Development, Marketing, Marketing Strategy, Strategic Planning, Non-profits, Strategy, Strategic Partnerships, Competitive Analysis, Leadership, Lead Generation, Customer Service, Account Management, Nonprofits, Email Marketing, Start-ups, Sales, Social Media Marketing, Integrated Marketing, Product Marketing
Education
Boston College 1972 — 1976
B.S., Accounting
The Right Connections Asst. V.P. - Application OperationsFirst USA/Bank OneOctober 1989 - October 1997
First USA 1989 - 1997
Education
Goldey-Beacom College 1977 — 1981
Bachelors, Accounting
British Petroleum March 2010 - Present
BP 2010 - Present
PACCAR Inc. January 2008 - March 2010
PACCAR - Kenworth Truck Division 2008 - 2010
Kenworth Truck Co. (A Paccar Company) 2008 - 2010
Ford Motor Company 1994 - 2008
First USA 1999 - 2000
Skills
Purchasing, Supply, Sourcing, Supply Management, Supply Chain Management, Procurement, Strategic Sourcing, Materials Management, Forecasting, Logistics, Change Management, Contract Negotiation, Program Management, Supply Chain, Global Sourcing, Process Improvement
Education
Lawrence Technological University 1998 — 1999
Central Michigan University
New York Life Insurance Company January 2015 - Present
New York Life Insurance Company June 2013 - December 2014
New York Life Insurance Company September 2011 - June 2013
New York Life March 2011 - September 2011
New York Life Insurance Company September 2003 - March 2011
MBNA December 2002 - January 2003
Amica January 2002 - May 2002
First USA June 2000 - August 2000
Skills
Actuarial Science, Actuaries, Life Insurance, Insurance, Financial Modeling, Enterprise Risk..., Risk Management, Valuation, Financial Analysis, Pricing, Access, Data Analysis, Forecasting, Analytics, Financial Risk
Education
Bryant University 1999 — 2003
BA, Actuarial Science
Preissless Design December 2014 - Present
Acuity Brands Lighting January 2008 - Present
Acuity Brands 2007 - Present
Acuity Brands Lighting/Lithonia Lighting 1998 - Present
First USA 1994 - 1998
Yamaha Motor Manufacturing Corporation of America 1990 - 1994
Skills
Continuous Improvement, Process Improvement, Product Development, Supply Chain, 5S, Sourcing, Supply Chain Management
Education
Georgia State University 1998 — 2001
Master of Business Administration (MBA), Computer and Information Sciences and Support Services
Georgia Institute of Technology 1989 — 1994
GE Money Global MIS & Planning ManagerGE Consumer Finance2000 - Present
First USA 1997 - 2000
Education
Eastern Kentucky University 1983 — 1986
Sokolove Law LLC September 2013 - Present
Grand Circle Corporation January 2011 - Present
Southern Living at HOME 2004 - 2009
Partnerwise Group June 2004 - January 2008
First USA Partners 1999 - 2001
First USA 1995 - 2001
Braxton Associates 1994 - 1995
Skills
E-commerce, Time Management, Fashion, Apparel, Customer Service, Leadership, Social Media Marketing, Event Planning, Business Development
Education
Bentley University
TD September 2014 - Present
Independent Consultant Risk Management and Credit Card Strategy Development February 2014 - August 2014
JPMORGAN CHASE May 2008 - January 2014
JP Morgan Chase 2008 - January 2014
CITIGROUP March 2001 - April 2008
Citi Cards 2002 - 2008
First USA February 1999 - February 2001
AT&T/ CITI UNIVERSAL CARD SERVICES May 1995 - January 1999
Skills
Analytics, Risk Management, Program Management, Management, Portfolio Management, Credit Risk, Segmentation, Financial Risk, Credit Cards, Marketing, Aerospace Engineering, Technical Writing, Banking, Analysis, Strategy, Forecasting, Governance, Business Process, Credit, Business Planning
Education
Embry-Riddle Aeronautical University 1994 — 1995
MBA, Business
Embry-Riddle Aeronautical University 1986 — 1988
MSC, Aeronautical Engineering
Embry-Riddle Aeronautical University 1981 — 1984
BSC, Aeronautical Engineering
JPMorgan Chase - Chase Card Services February 2013 - Present
JPMorgan Chase - Chase Card Services August 1997 - January 2013
BankOne 1997 - 2006
First USA 1997 - 2000
DuPont 1985 - 1996
Skills
Process Improvement, Business Analysis, Vendor Management, Operations Management, Visio, PMO, Requirements Analysis, Change Management, Relationship Management, Program Management, SDLC, Risk Management, Business Process, Project Portfolio..., Requirements Gathering, PMP, Software Project...
Education
Drexel University 1981 — 1986
Dimensional Fund Advisors June 2006 - Present
Invesco Aim July 1998 - June 2006
Invesco Ltd. July 1998 - June 2006
Houston Community College August 1998 - May 2001
North Lake College August 1997 - July 1998
First USA May 1996 - July 1998
Fidelity Investments June 1995 - May 1997
Fidelity Investments November 1993 - June 1995
Skills
Mutual Funds, Portfolio Management, Investment Management, Investments, Securities, Bonds, Equities, Asset Allocation, Hedge Funds, Fixed Income, Investment Strategies, Trading, Asset Management, Alternative Investments, Asset Managment, Series 7, ETFs, Wealth Management, Risk Management, Bloomberg, Charles River IMS, Eagle PACE, Relationship Management, Investment Advisory, Financial Analysis, Visual Basic, Visual Studio, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft SQL Server, Microsoft Dynamics, Microsoft Exchange, Oracle, UC4, Autosys, Windows Server, Windows 7, Windows XP Pro, Windows 2000, Microsoft Windows 98, Series 63, C#, Money Market Funds, Gigabit Ethernet, Cisco VPN, SCCM, VoIP, IP, PC
Education
Liberty University 2015 — 2017
Doctor of Business Administration, International Business
The University of Dallas 1994 — 1996
MBA, Finance
Baylor University - Hankamer School of Business 1991 — 1993
BBA, Marketing
MasterCard June 2010 - October 2011
First National Bank of Omaha December 2007 - June 2010
M&T Bank April 2007 - December 2007
Bank of America December 1996 - March 2007
Bank of America, Prepaid and Commercial Cards 2004 - 2007
TransFirst October 2002 - December 2004
Bank of America July 1996 - October 2002
First USA April 1993 - July 1996
National Data Corporation December 1989 - April 1993
FirstStar Bank Corporation (Now US Bank) May 1981 - June 1989
Skills
Product Development, Strategy, Business Development, Credit Cards, Management, Portfolio Management, Program Management, Account Management, Payments, Banking, Merchant Services, Sales, Leadership, Strategic Planning, Start-ups, Sales Operations, Business Strategy, Electronic Payments
Education
Florida Southern College
B.S., Finance and Marketing
Aon Affinity Insurance Services October 2009 - Present
Empirical Edge, LLC March 2009 - June 2010
Agilex Technologies April 2007 - August 2008
Citi Group October 2004 - April 2007
TrueNorth, LLC May 1999 - October 2004
Credit & Risk Management Associates May 1997 - May 1999
Fair, Isaac and Company, Inc. (Credit & Risk Management Associates) 1997 - 1999
First USA November 1992 - May 1997
Citicorp May 1986 - November 1992
General Instrument Corporation June 1985 - May 1986
Skills
Portfolio Management, Forecasting, Analytics, Strategy
Education
Carnegie Mellon University - Tepper School of Business 1982 — 1984
MS, Industrial Administration
Cornell University 1978 — 1982
A.B., Government and Economics
TrueNorth LLC March 1999 - Present
Fair Isaac 1996 - 1999
Fleet Bank 1995 - 1996
First USA 1994 - 1995
First USA 1992 - 1994
Citicorp 1988 - 1992
Skills
Marketing, Forecasting, Analytics, Analysis, Data Warehousing, Credit, Risk Management, Financial Services, Strategic Planning, Banking, Portfolio Management, CRM, New Business Development, Business Strategy
Education
Binghamton University - School of Management
MBA, Marketing Research
Penn State University
BS, Marketing
ACI Worldwide March 2005 - Present
First USA January 2000 - November 2004
US Bank 1987 - 2000
Citicorp October 1974 - March 1987
Education
Baruch College, City University of New York (CUNY) 1972 — 1974
MBA, Management
Marist College 1967 — 1971
BS, American Studies
MSC Industrial Supply October 2007 - Present
American Home Mortgage April 2001 - August 2007
Astoria Federal Savings July 1996 - April 2001
First USA December 1988 - June 1996
Education
Dowling College 1994 — 1996
MBA, Banking and Finance
Hofstra University 1985 — 1988
BBA, Business Administration
Suffolk County Community College 1982 — 1984
Associate of Arts and Sciences (AAS), Business Administration and Management, General
AMA - Financial Modeling
AT&T January 2004 - June 2013
CheckFree Corp January 2000 - March 2004
First USA January 1989 - July 2000
Skills
Sales, Real Estate, Customer Retention, Real Estate Marketing, Real Estate Transactions, Microsoft Office, First Time Home Buyers, Retail Sales, Direct Sales, Escalation Resolution, Customer Service, Listing Homes, Real Estate License, Training, Team Leadership, Social Networking, Social Media, Marketing, Beauty Industry, Cosmetics, Makeup Artistry, Skin Care
Education
Georgia Institute of Real Estate
Real Estate
The Spa School 2003 — 2004
Esthetics
Franklin University 1989 — 1992
Business Administration and Management, General
Advanced Materials Professional Services, LLC October 2012 - Present
FAMU-FSU College of Engineering December 2002 - October 2012
First USA November 2000 - December 2002
Skills
Strategic Planning, Mandarin, Contract Management, Management, Research, Customer Service, Negotiation, Supply Chain, Budgets, Networking, Higher Education, Career Counseling
Education
Florida State University 2003 — 2006
M.S., Higher Education (Track in Student Affairs)
University of Florida - Warrington College of Business Administration 1994 — 1999
B.A., Business Administration
Seminole State College of Florida 1995 — 1996
A.A. Cum Laude, Pre-Business
Middlebury College
Middlebury College
The Right Connections May 2007 - Present
First USA 1989 - 1997
First USA 1989 - 1997
Skills
Public Speaking, Entrepreneurship, Social Networking and..., Operations Continueous...
Education
Goldey-Beacom College 1972 — 1983
BA, Accounting
Vanguard October 2006 - Present
Bank of America June 2003 - October 2006
City of Phoenix January 2002 - August 2004
First USA July 1999 - December 2001
Education
Arizona State University 1999 — 2003
Bachelor of Science (B.S.), Justice Studies
Wilmington Christian School November 2012 - Present
The Little Gym of Wilmington & Middletown, DE February 1999 - Present
Microsoft 2000 - 2003
First USA 1998 - 2000
Zurich Insurance 1997 - 1998
Deutsche Bank 1996 - 1997
NASA Goddard Space Flight Center 1995 - 1996
Skills
Entrepreneurship, Marketing Strategy, Marketing, Strategic Planning, Business Development, Start-ups, Management, New Business Development, Online Marketing, Team Building, Leadership, Program Management, Strategy, Product Management, Strategic Partnerships, Project Management, Sales, Small Business, Online Advertising
Education
Morgan State University 1990 — 1995
Master, Architecture
Elizabethtown College 1984 — 1988
BS, Marketing
Incyte Corporation July 2013 - Present
Aptalis Pharma May 2012 - June 2013
Endo Pharmaceuticals September 2000 - July 2011
Bank One June 1998 - September 2000
First USA 1998 - 2000
MBNA February 1997 - June 1998
DuPont May 1981 - September 1996
Skills
Property Management, Facilities Management, Vendor Management, Space Planning, Asset Management, Site Selection, Contract Management, Facilities Planning, Contract Negotiations, Budget Management, Construction Management, Budgeting, Move Management, Team Building, Negotiation, Team Leadership, Change Management, Problem Solving, Process Improvement, Renovation, Mentoring, Project Planning, Supervisory Skills, Pharmaceutical Industry, GMP, Operational Excellence, Managerial Finance, Leadership, Purchasing, Cross-functional Team..., Lease Negotiations, Corporate Relocation, Security, Procurement, Budgets, Space-planning, Performance Management, Management, Recruiting, Contract Negotiation, Program Management, Due Diligence, Risk Management, Strategic Sourcing, Outsourcing, Real Estate, Start-ups, Mergers & Acquisitions, Project Management, Asset Managment
Education
Goldey-Beacom College 1995 — 1997
B.S, Accounting
Randolph-Macon College 1978 — 1982
Alexis I duPont high School
Delaware Technical and Community College
A.S, Industrial Engineering
Ascend One September 2007 - Present
Ascend One August 2000 - September 2007
First USA January 1996 - August 2000
Skills
Budgeting, Call Center, Workforce Management, Planning, Forecasting, Vendor Management, Strategic Planning, Process Improvement, Analysis, Quality Assurance, Budgets, Business Analysis, Change Management, Project Planning, Call Centers, SDLC, Software Project..., Requirements Analysis, Agile Methodologies, Scrum, Management, Business Process..., Data Analysis, Program Management, Visio, Business Intelligence, SharePoint, Business Process, PMP, Cross-functional Team...
Education
Villanova University 2008 — 2008
Masters Certificate IS/IT Project Management
Arizona State University 1989 — 1992
Liberal Arts, Psychology
University of Delaware September 2011 - Present
University of Delaware November 2001 - December 2006
First USA September 1999 - November 2001
Skills
Usability, User Interface, W3C Accessibility, Web Design, HTML, JavaScript, Photoshop, Dreamweaver, CSS, HTML 5
Education
University of Delaware 1998 — 1999
Web Developer Certificate
College of the Atlantic 1994 — 1998
Human Ecology, Arts & Design
National Board of Medical Examiners September 2000 - Present
McKesson 1998 - August 2000
First USA 1997 - 1998
Skills
SQL, Software Development, XML, PL/SQL, Java, Spring, Struts, Web Services, JavaScript, Visual Studio, SOAP, SDLC, Database Design, Java Enterprise Edition, Agile Methodologies
Education
Drexel University 2003 — 2007
Master’s Degree, Computer and Information Sciences and Support Services
Temple University 1993 — 1996
Bachelor’s Degree, Chemistry
Walgreens Boots Alliance May 2014 - Present
Walgreens December 2010 - May 2014
Kraft Foods March 2007 - March 2010
Altria July 2005 - March 2007
Zurich Insurance September 2003 - March 2005
Enterasys Networks February 2000 - June 2003
First USA September 1997 - January 2000
First Card (First Chicago Bankcard Center) January 1988 - September 1997
Motorola January 1978 - April 1982
Skills
PowerPoint, Excel, Word, Microsoft Word, Microsoft Excel, Administrative..., SharePoint, Management, Budgets
Education
Columbia College Chicago 2007 — 2009
pursuing Bachelor's, Business Administration, Marketing
Elgin Community College 1989 — 1993
Associate, Administrative Management
JPMorgan Chase & Co. May 2013 - Present
JPMorgan Chase August 2011 - May 2013
JPMorgan Chase November 2007 - July 2011
JPMorgan Chase July 1999 - November 2007
Fleet Bank June 1998 - June 1999
Advanta November 1996 - June 1998
First USA January 1994 - November 1996
Skills
Marketing, Marketing Strategy, Management, Strategy, Analytics, Internal Controls, Banking, Portfolio Management, Segmentation, Finance, Financial Services
Education
University of Pennsylvania 1995 — 1997
MS, Systems Engineering / Operations Research
Cornell University 1989 — 1993
BS, Operations Research / Industrial Engineering
Liberty Property Trust August 2008 - Present
Liberty Property Trust March 2004 - August 2008
First USA 1998 - 2002
Graphex 1994 - 1998
Skills
Risk Management, Risk Assessment, General Liability, Property & Casualty..., Insurance Claims, Real Estate, Customer Service, Office Administration, Vendor Relations, Editing, Follow-up, Organizing, Microsoft Office, Outlook, Excel, PowerPoint, Word, Databases, Peachtree, Event Planning, Office Management, Release Management, Metrics Analysis, Quality Assurance, Training & Development, Training Skills, Training, Microsoft Word, Budgets, Lease Administration, Analysis, Insurance, Property Management, Contract Negotiation, Microsoft Excel
Education
Goldey Beacom College 1992 — 1994
Office Administration
Henderson High School
JPMorgan Chase & Co. December 2014 - Present
Barclaycard February 2007 - November 2014
JP Morgan Chase June 2002 - February 2007
First USA December 1996 - June 2002
Skills
Talent Management, Performance Management, Employee Relations, Relationship Management, Onboarding, Succession Planning, Recruiting, Employee Engagement, Leadership Development, Human Resources, Compensation & Benefit, Talent Acquisition, Diversity & Inclusion, Organizational Design, College Recruiting, Deferred Compensation, Financial Services, HRIS, Strategy, Workforce Planning
Education
Cornell University
Certificate in HR Studies
University City
University of Missouri-Saint Louis
BS, Economics
Tangoe July 2011 - Present
Tangoe August 2010 - July 2011
Guaranty Bank/BBVA Compass November 2007 - February 2010
Texas Department of State Health Services February 2003 - November 2007
Bank One October 2000 - November 2002
Bank One June 1998 - October 2000
First USA August 1996 - June 1998
Skills
Process Improvement, Project Management, Microsoft Office, Customer Service, Analysis, SQL, Strategy, Business Writing, Problem Solving, Business Analysis, Social Media, Team Leadership, Training, Account Management, Vendor Management, Management, Troubleshooting, Telecommunications, Program Management, Call Centers, Leadership, Software Documentation
Education
Drexel University - College of Business and Administration 1997 — 2001
High School for the Performing and Visual Arts 1988 — 1991
Citi September 2011 - Present
Citi 2010 - October 2011
Deutsche Bank February 2008 - February 2010
Radian October 2001 - January 2008
First USA May 2000 - October 2001
No Magic, Inc. September 1997 - May 2000
Skills
Fixed Income, Requirements Analysis, Enterprise Architecture, Business Analysis, Agile Methodologies, SDLC, Software Project..., UML, SOA
Education
Vytauto Didžiojo universitetas 1994 — 1998
BS, Math, Computer Science
The Wasserstrom Company September 2012 - Present
OpenLogix Corporation February 2012 - September 2012
Honda R&D Americas, Inc February 2012 - September 2012
Materion Corporation January 2007 - February 2012
TravelCenters of America April 2004 - January 2007
Independent Contractor May 2003 - April 2004
Computer Sciences Corporation May 2001 - April 2003
Computer Sciences Corporation August 2000 - April 2001
First USA November 1999 - August 2000
First USA January 1999 - November 1999
Skills
SAP Netweaver, Unix Administration, SAP R/3, SAP Basis, Disaster Recovery, SAP XI, AIX, Oracle, SAP BI, SAP Portal, DB2, Unix, SAP ERP, SAP, SAP Implementation, SAP BW, Business Intelligence, ERP, Data Migration, Servers, HP-UX, ECC, Linux, Performance Tuning
Education
Ashland University 1992 — 1995
BSBA, Marketing
University of Toledo 1990 — 1992
Undeclared, Core Curriculum
Universal Music Group October 2000 - August 2010
First USA September 1999 - September 2000
TSYS March 1997 - August 1999
Skills
Financial Analysis, Finance, Analysis, Credit, Strategic Financial..., Investments, Accounts Receivable, Accounting
Education
Arizona State University
Bachelor of Arts (B.A.), English Literature (British and Commonwealth)
Giant Food November 2013 - Present
Giant Food July 2012 - October 2013
Safeway December 2003 - June 2012
Laurence Weinberger, Esquire May 2003 - August 2003
Lincoln University January 2003 - May 2003
Roz DuPont Books March 2002 - June 2002
Earlham College September 1998 - December 2001
Wilmington Trust May 1999 - August 1999
First USA May 1998 - August 1998
Skills
Research, Data Entry, Microsoft Office, Sales, Filing, Telephone Skills, Microsoft Word, Customer Service, PowerPoint, Event Planning, Social Media, Microsoft Excel, Fundraising, Public Speaking, Nonprofits
Education
Earlham College 1997 — 2003
BA, History
Kennett High School 1993 — 1997
Diploma, College Prep
SunWest Federal Credit Union August 2007 - Present
SunWest Federal Credit Union December 2005 - August 2007
Canyon State Credit Union February 1998 - December 2005
First USA April 1996 - February 1998
Bank One July 1994 - April 1996
Skills
Banking, Credit Unions, IT Management, IT Operations, Information Technology, Cloud Computing, Credit, Data Center, Disaster Recovery, Loans, Program Management, Project Management, Risk Management, Strategic Planning, Team Building
Education
Arizona State University
Bachelor of Science (B.S.), Management
JPMorgan Chase February 2003 - June 2015
AT&T 1999 - 2003
First USA 1994 - 1999
Skills
Human Resources, Executive compensation, Compensation & Benefits..., Compensation Strategies, Internal consulting, Competitive Analysis, Sales Compensation, Deferred Compensation, Employee Relations, Global Compensation, Succession Planning, Executive Pay, Internal Audit
Education
Cornell University
Bachelor of Science, Labor Relations
Bank of America June 1997 - Present
First USA January 1992 - June 1997
Mellon Bank January 1986 - January 1992
Education
Goldey Beacom College
Business Administration, Management and Operations
Wilmington University
Information Technology
M-TEK Inc. June 2000 - August 2013
First USA 1989 - 1999
Skills
Highly motivated..., organized and detail...
Education
Elgin Community College 1988 — 1992
Associates Degree, Business Administration and Management, General
RF Technologies March 2006 - Present
Sensormatic August 2003 - March 2006
First USA 1996 - 2003
Skills
Field Service, Electronics, Troubleshooting, Medical Devices, Hardware, Calibration, Software Installation, Technical Support, Computer Hardware, Testing, RF, Power Supplies, Six Sigma
Education
ITT Technical Institute-Orlando 2000 — 2002
Associate of Science (A.S.), Computer & Electronics Engineering Technology