First USA - Bank One
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First USA - Bank One Employees
First USA /Bank One 1996 - 1999
Bath & Body Works / The Limited Brands 1993 - 1996
Plante Moran 1989 - 1993
Skills
Financial Analysis, Marketing analysis, Business Planning, Forecasting, Accounting, CPA, Management, Customer Service, Process Improvement, Public Speaking, Strategic Planning
Education
University of Michigan - Stephen M. Ross School of Business 1985 — 1989
Bachelor of Business Administration (BBA) with Honors, Accounting and Finance
SGS May 2009 - Present
Benchmark Mortgage September 2004 - April 2009
Sears Holdings Corporation - Citicards January 2000 - August 2004
First USA - Bank One December 1993 - December 1999
Skills
Call Center, Forecasting, Accounts Receivable, Compliance, Coaching, Team Building, Financial Analysis, Microsoft Office, Performance Management, Team Leadership, Customer Relations, Operations Management, Process Improvement, Problem Solving, Change Management, Call Centers, Customer Service, Banking, Leadership, Accounting, Finance, Human Resources, Recruiting, Software Documentation, Auditing
Education
University of New Orleans 1984 — 1987
B.S., Finance
Louisiana State University 1983 — 1983
Finance
Bonnabel High School
SunTrust Bank March 2012 - Present
First USA/ Bank One 1991 - 2010
JPMorgan Chase 1983 - 2010
BankOne/JP Morgan Chase 1983 - 2010
JP Morgan Chase 1983 - 2010
Bank One 1991 - 2003
Chevy Chase Bank 1983 - 1991
Skills
Call Center, Customer Service, Credit, Microsoft Word, Process Improvement, Microsoft Excel, Call Centers, Banking, Access, Sales Management, Analysis, Coaching, Leadership, Management, Operations Management, Outlook, Program Management, Risk Management, Team Building, Team Leadership, Training
Education
Rowan University 1974 — 1979
Bachelor's degree, Sociology
PISD October 2007 - Present
Harte-Hanks, Inc. April 1999 - March 2002
First USA Bank One May 1994 - March 1999
Skills
Management, Special Education, Teaching, Human Resources, Call Centers
Education
Austin Community College
CDA, General Studies
PNC Wealth Management October 2012 - Present
US Trust, Bank of America January 2007 - June 2012
Northern Trust July 2001 - January 2007
Susquehanna International Group June 2000 - September 2000
Goldman Sachs March 2000 - June 2000
First USA - Bank One June 1999 - September 1999
Skills
Investment Management, Investment Strategies, Investment Advisory, Equity Research, Fixed Income, Cash Flow Forecasting, Relationship Management, Asset Allocation, Manager Selection, Bloomberg, Reuters, Alternative Investments, Written & Oral..., Financial Markets, Financial Analysis, Economics, Political Science, Macroeconomics, Portfolio Management, Asset Management
Education
Northwestern University - Kellogg School of Management 2006 — 2009
MBA, Finance, Management & Strategy
Northwestern University 2005 — 2005
ABA Trust School
Northwestern University 1997 — 2001
Bachelor of Arts, Economics, Political Science
St. Viator High School 1993 — 1997
Southern Wine and Spirits January 2010 - Present
Delaware Health Care Network (DHCN) June 2008 - Present
State of Delaware, Delaware Health & Social Services, DCSE June 2006 - Present
Franks Wine Mart August 2011 - Present
Paradocx Vineyard September 2011 - February 2013
Special Events 2002 - 2013
Avon Products, Inc. May 2005 - May 2006
Delaware Guidance Services for Children & Youth September 2003 - May 2005
Accenture May 2000 - September 2003
First USA - Bank One 1999 - 2000
Skills
Public Relations, Event Management, Fundraising, Social Media, Customer Service, Facebook, Public Speaking, Event Planning, Blogging, Sales, Advertising, Community Outreach, Social Networking, Human Resources, Marketing Communications, Microsoft Office, PowerPoint, Teamwork, Outlook, Performance Management, Access, Networking, Online Marketing, Wine Tasting, Adobe Acrobat, Budgeting, Contract Negotiation, Coordinating Special..., Digital Photography, Excel, Executive..., Focus Groups, LinkedIn, Lotus Notes, Microsoft Publisher, Multimedia Marketing..., Negotiation, Pagemaker, PeopleSoft, Problem Solving, Proofreading, Promotions, Retail Sales, Special Events, Staff Supervision, Train the Trainer, Twitter, Wine & Spirits Industry, Word, Marketing
Education
Goldey-Beacom College 1999 — 2001
MBA, Human Resource Management
Goldey-Beacom College 1990 — 1998
B.S., Business Administration, Marketing Management
Goldey-Beacom College 1986 — 1989
A.S., Medical Secretarial Curriculum
Thomas McKean HS 1982 — 1986
High School Diploma, College Prep
Cavaliero Consulting 2006 - Present
Discover Financial 2002 - 2006
First USA/ Bank One 1998 - 2001
First USA/ Bank One 1996 - 1998
First Card/ First Chicago NBD 1993 - 1996
First Card/ First Chicago NBD 1988 - 1993
Skills
Performance Management, Employment Law, Onboarding, Human Resources, Management Development, Recruiting, Personnel Management, Training, Employee Benefits, Management, Sourcing, Leadership, Interviews, Marketing, Team Building, Coaching, Analysis, Hiring, FMLA, Job Descriptions, Temporary Placement, Resume Writing
Education
Roosevelt University
MA
JP Morgan Chase January 2004 - March 2006
First USA/ Bank One December 1997 - January 2004
Skills
Vendor Management, Cost Reduction, Customer Focus, Risk Management, Customer Satisfaction, Mergers, Training, Operations Management, Six Sigma, Call Center, Program Management, Team Leadership, Team Building, Process Improvement, Relationship Management
Education
University of Phoenix 2001 — 2003
Master, Business Administration
United States Merchant Marine Academy 1987 — 1991
Bachelor of Science, Marine Transportation and Logistics
CircleBack Lending September 2015 - Present
Next-Steps Agency July 2014 - August 2015
Credit One Bank August 2008 - July 2014
Fremont General August 2005 - July 2008
Providian Financial September 2002 - May 2005
Fleet Boston - Fleet Credit Card Services March 2001 - September 2002
First USA - Bank One February 1996 - February 2001
Franklin Templeton Investments 1994 - 1995
Citibank Visa and MasterCard 1983 - 1994
Skills
Forecasting, Process Improvement, Change Management, Team Building, Capacity Planning, Management, Root Cause Analysis, Vendor Management, Vendor Relationships, Strategy, Credit, Recruiting, Call Centers, Executive Management, Budgets, Leadership Development, Customer Satisfaction, Outsourcing, Business Strategy, Coaching, Credit Cards, Mergers & Acquisitions
Education
University of San Francisco 1992 — 1994
BS, Organizational Behavior Management, with Institutional Honors
EY January 2005 - Present
Astoria Federal Savings Bank January 2000 - January 2005
FIRST USA/ BANK ONE January 1998 - January 2000
Skills
Employee Relations, Human Resources, HRIS, HR Reports, Website Development, Program Management, HR Policies, Personnel Management, Data Analysis, System Administration, New Hire Orientations, PeopleSoft, Onboarding, HTML 5, Writing, Talent Management, Recruiting, Performance Management, Microsoft Excel
Education
New York University
B.S, Information Systems Management
Fashion Institute of Technology
A.A.S, Advertising and Communications
Road2College 2013 - Present
Non-proft Volunteer Work 2003 - Present
Lower Merion School District August 2013 - October 2014
Epic Research 2009 - 2012
SD Jewelers 2006 - 2010
First USA/ Bank One 1996 - 2000
Vanguard 1995 - 1996
Fidelity Investments 1992 - 1995
Accenture 1986 - 1990
Skills
Integrated Marketing, Lead Generation, Email Marketing, SEM, Segmentation, SEO, New Business Development, Customer Acquisition, Business Strategy, Product Management, Social Networking, Competitive Analysis, Newsletters, Management, Strategic Partnerships, Nonprofits, Advertising, Analytics, Online Marketing, Project Planning
Education
Massachusetts Institute of Technology - Sloan School of Management
MBA, Marketing, Finance
Dartmouth College
BA, Math
Greene & Cooper, LLP August 2012 - June 2015
NCO Financial Systems February 2010 - August 2012
Axiant LLC December 2007 - December 2009
Mann Bracken LLP January 2004 - December 2007
First USA/ Bank One 1994 - 2003
Skills
Call Center, Process Improvement, Credit, Operations Management, Credit Cards, Vendor Management, Workforce Management, Performance Management, Team Building, Customer Service, Change Management, Accounts Receivable, Coaching, Strategic Planning, Management, Negotiation, Executive Management, Call Centers, Human Resources, Customer Retention, Risk Management, Loss Mitigation, Business Process..., BPO, Training, Employee Relations, Outsourcing, Banking, Team Management, Customer Experience, Finance, Account Management, Cross-functional Team..., Financial Analysis, Business Analysis, Recruiting, Contract Negotiation, Insurance, Sales, Leadership, Forecasting, Strategy, Financial Services, Analysis, CRM, Team Leadership, Budgets, Business Development, Mergers & Acquisitions, Customer Satisfaction
Education
Southern New Hampshire University
Bachelor's Degree, Operations & Project Management