Experience
Firstsource Solutions Limited   April 2012 - Present
Road America  2013 - 2013
Leon Medical Centers  January 2010 - July 2011

Education
Miami Dade College   2009 — 2010
GED

Experience
LanceSoft, Inc.   July 2014 - Present
LanceSoft, Inc.   April 2012 - July 2014
Fidelity National Information Services  February 2011 - November 2011
Firstsource Solutions Limited   September 2009 - February 2011

Skills
Recruiting, Benefits Negotiation, Microsoft Office, IT Recruitment, Human Resources, Lotus Notes, Employee Benefits, Technical Recruiting, Workforce Management, Screening Resumes, Screening, Troubleshooting, Cold Calling, Windows 7, Internet Recruiting, Vendor Management, Customer Service, Project Management, Talent Acquisition, Team Management, Process Improvement, Team Leadership, Due Diligence, Operational Excellence

Education
IGNOU   2009 — 2012
Bachelor's degree, Tourism and Travel Services Management

Experience
Procarent  December 2014 - Present
Firstsource Solutions Limited   November 2014 - December 2014
Caine & Weiner  October 2012 - October 2014
Republic Bank Tax Refund Solutions   August 2010 - February 2012
Sykes  August 2009 - August 2010

Skills
Delivering Results, Collections, Client Services, Credit Cards, Call Center, Information Systems, Credit, Vendor Management, Payments, Asset, Business Services, Contact Center..., New Business..., Customer Experience, Business, Partnerships, Outsourcing, Back Office, Call Center Development, Relationship Management, Workforce Management, Credit Analysis, Credit Risk, Financial Services, Call Centers, Debt Management, Loan Servicing, Customer Service

Education
Webster University   1990 — 1991
Master of Business Administration (M.B.A.), Not complete

Eastern Kentucky University   1983 — 1987
Bachelor of Business Administration (BBA), Marketing

Experience
New York Design Architects  May 2015 - Present
Architecture Belgique, Inc.   February 2014 - May 2014
ECE  November 2012 - March 2014
Firstsource Solutions Limited   November 2011 - November 2012

Skills
AutoCAD, Interior Design, Sketching, Construction, Architectures, Architectural Design, Photoshop, Architectural Drawings, Rendering, AutoCAD Architecture, Revit, Steel Detailing, Drawing, Microsoft Office, Submittals, Microsoft Word, Microsoft Excel, Space Planning

Education
University of Utah   2014 — 2017
Master of Architecture (M.Arch.), Architecture

Salt Lake Community College   2011 — 2014
Associate of Arts and Sciences (AAS), Interior Design

Alfred State College - SUNY College of Technology   2007 — 2011
Bachelor of Science (BS), Architecture

Experience
IonIdea Inc.  May 2014 - Present
Enterprise Software Solutions Inc.   September 2011 - April 2014
Firstsource Solutions Limited   June 2010 - July 2011

Skills
Talent Acquisition, Surfing, Dice.com, Corp-Corp, Excels, Voice & Accent, Technical Recruiting, IT Recruitment, Sourcing, Benefits Negotiation, Management, Human Resources, Interviews, Business Intelligence, Reference Checking, Staff Augmentation, Resume, Screening, Consulting, Temporary Placement, Networking, Contract Recruitment, Recruiting

Education
A N University   2008 — 2011
Bachelors, Computer Science

Loyola College   2006 — 2008
Board of Intermediate Education

Experience
UPS Supply Chain Solutions  September 2011 - Present
Team Colorado Basketball club   January 2010 - Present
Front Range Honda   May 2014 - October 2014
Firstsource Solutions Limited   May 2010 - September 2011
Walgreens  May 2007 - August 2007

Skills
Basketball Coaching, Nutrition, Strength Training, Sports, Personal Training, Customer Service, Customer Relations, Public Relations

Education
Colorado State University-Pueblo   2007 — 2010
Associate's degree, Sports Studies

Experience
Conway Technologies   August 2014 - Present
Conway Technologies   November 2013 - July 2014
Prelude Software solutions   December 2011 - November 2013
Firstsource Solutions Limited   January 2010 - November 2011

Skills
Talent Acquisition, Benefits Negotiation, Screening, Technical Recruiting, Internet Recruiting, Sourcing, HR Consulting

Education
Acharya Nagarjuna Vishwavidhyalayamu   2005 — 2008
Bachelor's degree, Advertising, A

St.Josephs EM School   1993 — 2003
SSC, All Subjects

Experience
Thompson House Nursing Home   March 2015 - Present
Firstsource Solutions Limited   January 2009 - November 2014
Studio 78   February 2008 - March 2010
Mother Earth's Storehouse   March 2001 - October 2006

Skills
Certified EKG Technician, Cpr Certified, Fine Art, Recieving, Packaging, Food Packaging, UPS Shipping, Retail, Childcare, Product Display, Deliveries, Data Entry, Gardening, Animals

Education
Ulster County BOCES-School of Practical Nursing   2014 — 2015
CNA

Suny Ulster   2013 — 2014
EKG Technician Certification

Experience
Firstsource Solutions Limited   February 2013 - Present
Little Caesars  February 2012 - Present
Meijer  May 2006 - November 2011

Skills
Microsoft Office, Customer Service, Typing, Policy Analysis, Phone Etiquette, Phone Screening, World History, International Relations, Political Philosophy

Education
Grand Valley State University   2006 — 2012
Bachelor's degree, International Relations and History

Experience
Sungard Availability Services  April 2014 - Present
Heartland Payment Systems  March 2013 - April 2014
DNS.com   August 2010 - March 2013
Firstsource Solutions Limited   August 2009 - September 2010
Metal Sales Manufacturing Corporation  March 2005 - May 2009
Busch Consulting, Inc.   2003 - 2004
Computer Sciences Corporation  October 2001 - July 2002
Viata On-Line, Inc.   May 1998 - October 2001
Star Markets  1997 - 1998

Skills
Java, PostgreSQL, Cloud Computing, REST, Linux, Docker, Vert.x, Reactive, WebSockets, Enterprise Architecture, VMware, Agile Methodologies, JavaScript, Network Security, Android, System Administration, Erlang, Security, TCP/IP, DNS, Software Development, Web Services, JSON, Documentation, JPA, Scrum, JMS, DevOps, Amazon Web Services..., AJAX, Spring, JAX-RS, SQL, ActiveMQ, Server Architecture, NoSQL, JBoss Application Server, JMX, Apache Camel, Kubernetes, jOOQ, CDI, JavaEE, Java Enterprise Edition, Apache

Education
Indiana University-Southeast   1992 — 1993
None, Computer Science

DeVry University   2007 — 2009
None, Computer Science

Data Systems Fast Frigate Computer/Peripheral Maintenance   1995 — 1996
None, Electronics, Digital Theory

Nuclear Field Electronics "A" School   1994 — 1995
None, Electronics, Radio Theory, Digital Theory

Nuclear Power School   1994 — 1995
None, Physics, Mathematics, Chemistry, Electronics

Experience
Colorado Springs Teen Court  2015 - Present
Strategic Implementation, Research, & Consulting, LLC   January 2014 - Present
Intervention, inc.   December 2013 - Present
Pueblo Community College  2013 - 2014
Firstsource Solutions Limited   July 2013 - December 2013
Corrections Corporation of America  August 2011 - June 2012
Remington College  2010 - 2011
Arizona Department of Corrections  September 2007 - June 2008

Skills
Organizational..., Change Management, Six Sigma, Management, Organizational..., Implementation Science, Organizational Culture..., Management Research, Behavioral Interviewing, Leadership, Criminal Justice, Loss Prevention, Interrogation Techniques, Internal Investigations, Wicklander-Zulawski..., Organized Retail Crime, Shrinkage, Private Investigations, Fraud Detection, Criminal Investigations, Physical Security, Asset Protection, Security Operations, Background Checks, Corporate Fraud..., Intelligence Gathering, Cognitive Interviewing, Security Management, Corporations, Enforcement, Interviews, Corporate Security, Interrogation, Criminal Justice..., NLP, Law Enforcement

Education
Colorado Technical University   2012 — 2015
Doctor of Management (currently in progress)

Colorado Technical University   2010 — 2011
Master of Science (MS)

Colorado State University-Pueblo   2006 — 2010
B.S.

Experience
USAA  June 2014 - Present
Firstsource Solutions Limited   September 2009 - June 2014
TCF Bank  September 2006 - April 2009
Thrifty Car & Van Rental  January 2006 - June 2006

Skills
Postive Coaching..., Microsoft Office, Java, Six Sigma, Dashboard, Workforce Management, Interviews, Employee Training, Finance, Direct Sales, Employee Recognition, Mentoring, Makeup Artistry

Education
Colorado Technical University   2014 — 2017
Bachelor of Business Administration (BBA), Business Administration and Management, General

Doherty High School   1996 — 2001
High School Dipolma

Experience
First Niagara Bank  June 2014 - Present
Merrill Lynch  July 2013 - October 2013
Bank of America  March 2012 - May 2013
NCO Financial Systems  November 2011 - March 2012
Firstsource Solutions Limited   March 2008 - November 2011

Skills
Arithmetic, People Skills, Collections, Negotiation, Writing, Credit Cards, Mortgage Lending, Finance, Investments, Mortgage Modification, Credit, Sales, Loans, Banking, Customer Service

Education
Niagara University   2003 — 2006
Bachelor of Business Administration (BBA), Accounting

Experience
Firstsource Solutions Limited   February 2014 - Present
Rockford Board of Education  August 2012 - Present
Kennedy Middle School  November 2011 - June 2013
Kennedy Middle School  September 2010 - June 2013
Rockford Park District  June 2011 - August 2011
Rockford Board of Education  November 2010 - February 2011
Family Christian Health Center  April 2010 - October 2010
Ingalls Memorial Hospital  November 2008 - April 2010
Ajilon  May 2006 - November 2008
Beckett Associates  June 2006 - May 2008

Skills
Typing, Microsoft Office, Customer Service, Editing, Management, Policy, HR Policies, Payroll, Employee Benefits, Performance Management, Organizational..., Human Resources, Strategic Planning, Employee Relations

Education
Keller Graduate School of Management of DeVry University   2012 — 2013
Master of Human Resource Management, HRM

DeVry University   2009 — 2011
Bachelors, Technical Management

Olmypia (Everest) College   2007 — 2007
Certification, Medical Assistant

Experience
Firstsource Solutions Limited   August 2012 - May 2014
GSB, 10th Special Forces Group   July 2010 - September 2011
HHD, GSB, 10th SFG(A)   January 2010 - July 2010
Combined Joint Special Operations Task Force -- Arabian Penninsula  July 2009 - January 2010
Headquarters Detachment, GSB, 10th Special Forces Group   November 2008 - July 2009
Headquarters Service Company, 2nd Battalion, 10th Special Forces Group (Airborne)   September 2007 - November 2008
112th Signal Detachment, Special Operations Command Korea (Airborne)   August 2006 - September 2007
4th Bde MiTT, U.S. Army Element, Multi-National Corp - Iraq   May 2005 - August 2006
Aviation Maintenance Company, 82nd Aviation Brigade, 82nd Airborne Division   April 2004 - May 2005
Headquarters Company, Aviation Support Battalion, Task Force 82nd Aviation Brigade   September 2003 - April 2004

Skills
Military, Army, Program Management, Networking, Military Experience, Troubleshooting, Military Operations, Project Planning, Access, Customer Service, Microsoft Office, PowerPoint, Defense, Physical Security, Microsoft Excel, Project Management, Training, Policy, Team Building, Operations Management, Command

Education
DeVry University-Colorado   2004 — 2011
Bachelor of Science (B.S.), Technical Management

Keller Graduate School of Management of DeVry University   2004 — 2011
Bachelor of Science in Technical Management, Network Communications

Experience
Discover Financial Services  September 2012 - Present
Accenture  January 2005 - January 2009
Firstsource Solutions Limited   March 2001 - September 2002
Softtalk Technologies Ltd   April 2000 - March 2001

Skills
ISO 27001, Information Security..., Security Audits, Vulnerability Assessment, Information Security, IT Audit, Risk Assessment Tools..., Security Risk and..., Security Metrics and..., Security Policy Design, Security Incident..., Integrity and strong..., Excellent leadership..., Highly driven with the..., Proven collaboration..., Organization and..., Accuracy and attention..., Use of judgment and..., Project management,..., Quick learner,..., eEye Retina, Microsoft Office..., Microsoft Office, Windows Vista, Windows XP Pro, Security Risk, Firewalls, ITIL, IT Strategy, Business Continuity, Security, Risk Management, Security Policy, Network Security

Education
Centre for Global Leadership Development   2009 — 2012
Master of Divinity (M.Div.), Theology/Theological Studies, 3.6

Bangalore University   2002 — 2005
Master of Computer Applications (M.C.A.), Computer Software Engineering, 4.0

Karnatak University   1996 — 1999
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 4.0

Experience
Carewise Health  May 2015 - Present
Firstsource Solutions Limited   August 2012 - May 2015
Home of the Innocents  July 2007 - October 2011
Home of the Innocents  August 2000 - July 2007

Education
University of Louisville   1987 — 1992
Communications/Marketing

Eastern Kentucky University   1986 — 1987

Experience
M&T Bank  October 2012 - Present
Firstsource Solutions Limited   June 2010 - October 2012
Firstsource Solutions Limited   August 2007 - June 2010
Abraxis BioScience  August 2006 - August 2007
EDM Express   2005 - 2006

Skills
Six Sigma, Process Improvement, Cost Reduction, Data Analysis, Minitab, Change Management, Business Analysis, DMAIC, Project Management, Process Engineering, Leadership, Project Planning, Business Process..., Lean, Process Excellence, Operational Excellence, Black Belt, Quality Assurance, Business Process Mapping, Quality Management, Vendor Management, Value Stream Mapping, Lean Manufacturing, Management

Education
University at Buffalo   2004 — 2006
MBA, Finance

University at Buffalo   2002 — 2006
BS, Industrial Engineering

Alfred University   2001 — 2002
Ceramic Engineering

Experience
Express Employment Professionals  April 2015 - Present
Express Employment Professionals  April 2015 - Present
Firstsource Solutions Limited   January 2015 - February 2015
Stellar Restaurant Solutions  March 2014 - December 2014
LUCE RESEARCH LLC   December 2013 - February 2014
James A Lovell Federal Health Care Center  October 2011 - April 2013
US Navy  May 2011 - April 2013
Colorado Springs Recreation Center   August 2010 - October 2010
Garden of the Gods Club  April 2010 - July 2010
Garfield School Distict 16   August 2008 - February 2010

Skills
proficient with..., Training/Education, Conflict Resolution, Youth mentoring, Curriculum Development, Classroom Management, Classroom Design, Medical related..., Medical Terminology, Medical Records, Medical Assisting, Optometry, Teamwork, Research, Editing, Customer Service, fundraising, Teaching, Healthcare, Fundraising, Cpr Certified, Community Outreach

Education
Fort Lewis College   2002 — 2007
Bachelor of Arts (B.A.), Interdisciplinary Studies, Elementary Education

Experience
Firstsource Solutions Limited   July 2014 - Present
Firstsource Solutions Limited   October 2011 - June 2014
eDuce Ireland Ltd   March 2011 - September 2011
Leinster College Dublin   November 2007 - February 2011
Magictime apps   February 2010 - April 2010

Skills
•Have experience in..., •Experience in System..., •Vast Experience in..., •Ability to understand..., Finance, MySQL, Change Management, SSRS, Databases, Data Analysis, SQL, Business Analysis, Microsoft Excel, Process Improvement, Software Documentation, Crystal Reports, Analysis, Business Planning, Web Design, Business Requirements, .NET, Telecommunications, CRM

Education
University College Dublin   2010 — 2012
Master, Business Analyst

Griffith College Dublin   2007 — 2009
Master, In Computing

Experience
Cognizant Technology Solutions  May 2014 - Present
BlueAlly  October 2011 - May 2014
Pramaana Inc   February 2011 - October 2011
Firstsource Solutions Limited   October 2008 - December 2010
Self-Employed  May 2008 - October 2008
Yantro Software Pvt. Lmt.   December 2007 - May 2008
Self Employed  August 2006 - November 2007

Skills
Screening, Benefits Negotiation, Sourcing, Internet Recruiting, Recruiting, Interviews, Applicant Tracking..., SDLC, Temporary Placement, Technical Recruiting, IT Recruitment, Talent Acquisition, Resume, Screening Resumes, Training, Staffing Services, Contract Recruitment, Cold Calling, Staff Augmentation

Education
Anna University   2001 — 2005
BE, EEE

Experience
MacSuperstore  March 2015 - Present
Army National Guard  September 2003 - Present
Comcast Cable  June 2013 - February 2015
Firstsource Solutions Limited   February 2012 - June 2013
Staples  June 2010 - December 2011
Verity Wireless   August 2007 - 2010
Sprint  September 2005 - July 2007

Skills
Leadership Developemtn, Team Building, Leadership, Management, Sales, Customer Retention, Customer Satisfaction, Inventory Management, Retail, Telecommunications, New Business Development, B2B, Customer Service, Call Centers, Coaching, Training

Education
Colorado State University-Global Campus   2015 — 2017
Organizational Leadership, Organizational

Denver East High School   1998 — 2002
High School Diploma

Experience
Firstsource Solutions Limited   March 2012 - Present
Southern Illinois Healthcare  February 2011 - January 2012
Marion Toyota   January 2009 - February 2010
Illinois Dept. of Corrections  March 1999 - December 2008

Skills
Bilingual-Spanish, Security, General Office Duties, Customer Service, Healthcare, Time Management, Team Building, Budgets, Data Entry, Microsoft Office, Inventory Management, Access, Outlook, Public Speaking, Microsoft Excel

Education
Danville Area Community College

John A Logan College

Experience
Firstsource Solutions Limited   April 2008 - May 2011
DHL  January 2000 - April 2008
Exel  December 1999 - June 2004
PLDT  July 1998 - September 1999

Education
University of Perpetual Help System DALTA
BSC, Computer Management

Experience
Axxun   November 2013 - Present
Computershare US  June 2013 - Present
Parking Angels, Inc.   May 2013 - Present
Payment Advisory Services (PAR) a subsidiary of WACHA   November 2011 - Present
Daly Management Company, Inc.   February 2011 - Present
Outsource, LLC  June 1994 - Present
Wausau Financial Systems  October 2008 - October 2010
Metavante  June 2006 - October 2008
Firstsource Solutions Limited   March 2006 - August 2008
The Delve Group   January 2005 - December 2006

Skills
Business Planning, New Business Development, Strategy, Product Development, Business Development, Management Consulting, Management, Start-ups, Program Management, Outsourcing, Executive Management, Telecommunications, Professional Services, Consulting, Business Strategy, Leadership, Solution Selling, Strategic Partnerships, Enterprise Software, Sales Management, Strategic Planning, Negotiation, Cross-functional Team..., Process Improvement, Entrepreneurship, Business Intelligence, Mergers & Acquisitions, P&L Management, Integration, Operations Management, Sales, Business Process, Financial Services, Risk Management, Marketing, Human Resources, Market Research, CRM, Analysis, Vendor Management, Coaching, Change Management, Business Analysis, Contract Negotiation, Account Management

Education
Brookings Institute   1988 — 1988

IBM International Senior Executive School   1977 — 1977

Suffolk University Law School   1966 — 1967

Middlebury College   1960 — 1964
BA, economics

Experience
Firstsource Solutions Limited   August 2011 - Present
MedAssist Solutions, LLC   August 2011 - Present
Macy’s Department Store  March 2011 - June 2011
Gateway (Child & Family Services)   March 2009 - July 2010
Jefferson County DHR  August 2008 - March 2009
Jefferson County DHR  October 2007 - August 2008
Jefferson County DHR  April 2005 - October 2007
Jefferson County DHR  December 2003 - April 2005

Skills
Employee Engagement, Call Centers, Performance Management

Education
University of Alabama at Birmingham   1997 — 2000
Bachelor of Science (B.S.), Psychology

Tuskegee University   1995 — 1997
Registered Nursing/Registered Nurse

Capella University
Master of Science (M.S.), Marriage and Family Therapy/Counseling

Experience
Starbucks  June 2014 - Present
Barnes & Noble  April 2014 - July 2014
Firstsource Solutions Limited   October 2012 - October 2013
Banchetti by Rizzo's   June 2010 - August 2012
Canisius College  August 2011 - January 2012

Skills
Customer Service, Customer Satisfaction, Sales, Teamwork, Team Leadership, Microsoft Office, Time Management, Research, Financial Analysis, Analysis, Call Centers, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Leadership, Data Entry, Access, English, Windows

Education
Canisius College   2011 — 2012

City Honors School   2007 — 2011
High School Regents Diploma

Experience
Lifetime Benefit Solutions, Inc.   August 2015 - Present
Lifetime Benefit Solutions, Inc.   April 2014 - August 2015
Lifetime Benefit Solutions, Inc.   February 2013 - April 2014
Lifetime Benefit Solutions, Inc.   June 2012 - February 2013
Lifetime Benefit Solutions, Inc.   October 2008 - June 2012
Firstsource Solutions Limited   March 2007 - March 2008
Mercantile Adjustment Bureau, LLC  May 1998 - January 2007

Skills
IT Management, AIX Administration, Computer Hardware, Computer Information..., Computer Network..., Crystal Reports, CSS, CUBS, Data Modeling, Database Administration, Database Design, Desktop Application..., Development Of Employees, Dreamweaver, Executive Reporting, Flash, HTML, IT Infrastructure..., Java, jBase, Microsoft Office, Microsoft SQL Server, Microsoft Server..., MySQL, Object Oriented Design, PostgreSQL, PowerPoint, Programming, Project Management, Relational Databases, Sports Coaching, Ice Hockey, SQL Server Management..., System Administration, Systems Analysis, Technical Presentations, Telecommunications..., Employee Training, VB.NET, VBA, VBScript, Vendor Management, Vendor Relationships, Vendor Contracts, Visual Studio, Subversion, Windows 7, Windows XP Pro, Windows software..., Windows Server

Education
Rochester Institute of Technology
Master of Science (MS), Information Technology, 3.85

American InterContinental University   2003 — 2004
Bachelor's degree, Information Technology

Monroe Community College/BOCES Workforce Development   2003 — 2004
Windows 2000 MCSE Training Program

Erie Community College   1996 — 1998
Computer Information Systems

State University of New York College at Buffalo   1994 — 1995
Anthropology

Experience
Cognizant Technology Solutions  April 2012 - Present
Firstsource Solutions Limited   August 2007 - June 2012
Sutherland Global Services  March 2007 - August 2007
3 Global Services  July 2003 - March 2007
ICICI Prudential  February 2002 - July 2003

Skills
BPO, Transition Management, Process Excellence, Workforce Management, Service Delivery, Call Center, Process Management, Vendor Management, MIS, Team Management, Outsourcing, Operations Management, Customer Experience, Operational Excellence, Customer Satisfaction, Employee Engagement, Sla, Performance Management, Business Process..., Relationship Management, Call Centers, Business Process, Offshoring, Team Leadership

Education
Narsee Monjee Institute of Management Studies   2001 — 2004
MMM, Marketing

Mahatma Gandhi University   1991 — 1994
BA, English

Experience
Deloitte  February 2013 - Present
Mindteck  December 2006 - February 2013
Firstsource Solutions Limited   September 2005 - December 2006
RR Donnelley  June 2004 - September 2005
Lancer Infoteh   September 2001 - April 2004

Skills
.NET, Microsoft SQL Server, Adobe LiveCycle Designer, ASP.NET, Web Services, XML, WCF, VB.NET, C#, SQL, ADO.NET, SDLC, Requirements Analysis, JavaScript, AJAX, Oracle, IIS, TFS, Crystal Reports, Visual Studio, Databases, WPF, PL/SQL

Education
Annamalai University   2001 — 2003
M.SC, Information Technology

Alagappa University   1998 — 2001
BCA, COMPUTER APPLICATION

CAMHS KANDANUR

Experience
Video Caption Corporation  October 2013 - Present
Firstsource Solutions Limited   March 2013 - October 2013
Elf Works Lane   October 2012 - March 2013
Video Caption Corporation  August 2009 - October 2012
New York State Assembly  January 2009 - August 2009
Sears Portrait Studio  October 2008 - December 2008

Skills
Social Media, Photoshop, Microsoft Office, Press Releases, InDesign, Excel, Salesforce.com, Outlook, SWIFT, Gimp, SEO, SEOMoz, Grammar, Typing, Articles, Facebook, Twitter, Media Production, Digital Photography, Portrait Photography, Keyword Research, Keyword Analysis, HTML, Production Management, Video Production, Video Editing, Answering Phones, Inventory Management, Invoicing, Purchase Orders, Shipping, Price Setting, Product Descriptions, Telephone Skills, Creative Writing, iMovie, DVD Studio Pro, Microsoft Excel, Customer Service, Social Media Marketing

Education
The College of Saint Rose   2005 — 2009
Bachelors

Regent's American College London   2008 — 2008
N/A

Dutchess Community College   2004 — 2005
N/A

Experience
Avion Systems  January 2015 - Present
Firstsource Solutions Limited   October 2012 - September 2013

Skills
Microsoft Office, Management, Human Resources, Recruiting, Microsoft Excel, PowerPoint, Teamwork, MIS, Customer Service, Leadership, Team Management, Sourcing, Technical Recruiting, Benefits Negotiation

Education
Panimalar engineering college   2013 — 2015
MBA, Human Resource & Marketing, Second class

Meenakshi College Of Engineering   2009 — 2012
Bachelor's degree, Computer Science, First class

Holy prince matriculation   2006 — 2008
higher secondary, Computer Science, Second class

Experience
Gale Partners  2014 - Present
Bank of Montreal  January 2012 - May 2014
Sapient  May 2008 - January 2012
Firstsource Solutions Limited   May 2005 - May 2008
Infosys Technologies Ltd  April 2001 - May 2005

Education
Athabasca University   2001 — 2005
MBA, Information Technology Marketing

Mount Allison University   1994 — 1998
Bachelor of Commerce, Marketing

Experience
AmeriPride Services  December 2013 - Present
Buffalo  January 2012 - Present
Firstsource Solutions Limited   June 2011 - December 2013
General Motors Components Holdings, LLC  December 2010 - June 2011

Skills
Business Analysis, Requirements Analysis, Business Intelligence, Business Process, Project Management, Management Consulting, Business Development, Business Strategy, Team Leadership, Analysis, Operations Management, Program Management, Pre-sales, Strategy, Training, Telecommunications, Analytics, Consulting, Competitive Analysis, Business Planning, Project Planning, Product Management, Salesforce.com

Education
Niagara County Community College   2008 — 2009
Business Administration and Management, General

Grand Island High School   2004 — 2008

Experience
CNBC TV18  September 2010 - Present
United Nations  January 2010 - April 2010
Firstsource Solutions Limited   December 2007 - January 2008

Skills
Microsoft Office, Research, Public Relations, Marketing, Strategic Planning, Social Media, Marketing Strategy, Advertising, Marketing Communications, General Reporting, Opinion Writing, Beat Reporting, Employee Relations, Generalist Duties, Diversity & Inclusion..., Inclusiveness, Cultural Competency, Cross-cultural..., Intercultural Skills, Soft Skills, Personal Effectiveness, Team Effectiveness, Journalism, Team Management, Brand Management, Storytelling, Feature Articles, Newspapers, New Media, Management, Editorial, Interviews, Broadcast Journalism, Content Writing, Investigative Reporting, Headline Writing, Media Relations, Business News, Corporate Communications, Content Management, Copy Editing, Internal Communications, Content Strategy

Education
Delhi School of Economics
MBA (MHROD Course), HUMAN RESOURCE & ORGANISATION DEVELOPMENT, First Division

Hindu College, Delhi University
B. Com.(Hons.), Commerce, First Division

Air Force Bal Bharti School
Commerce

Institute of Chartered Accountants of India
Chartered Accountancy PE 2, Chartered Accountancy, Cleared examinations in the first attempt.

Alliance Francise

Experience
Moon Heart Creations   July 2015 - Present
SUNY Ulster  May 2015 - Present
American Eagle Outfitters  December 2012 - Present
Firstsource Solutions Limited   May 2011 - Present
SUNY Ulster  May 2014 - May 2015
SUNY Ulster  July 2014 - August 2014
Hot Topic  November 2007 - July 2010
Hot Topic  June 2005 - May 2007

Skills
Sales, Leadership, Management, Retail Sales, Data Entry, Customer Service, Employee Training, Administrative..., PowerPoint, Microsoft Excel, Microsoft Office, Microsoft Word, Teamwork, Team Building, Team Leadership, Appointment Scheduling, Handmade Jewelry

Education
Ulster County Community College   2012 — 2015
Associate of Science (A.S.), Individual Studies, 3.28

Mount Saint Mary College
Registered Nursing/Registered Nurse

Experience
RE/MAX Properties Inc. Colorado Springs, CO   July 2015 - Present
Carnival Cruise Lines  July 2011 - May 2015
Firstsource Solutions Limited   2009 - 2010

Skills
Customer Service, Event Planning, Real Estate, Real Estate Transactions, Real Property, Residential Homes, Residential Mortgages, Residential Investment..., Residential Moving, Hospitality, Travel Management, Leisure, Hotels, Incentive Travel, Customer Satisfaction, Team Building, Hospitality Industry, Event Management

Education
Kaplan University   2015 — 2015

Pikes Peak Community College   2007 — 2010
Associate's Degree, Business Administration and Management, General

Falcon High   2002 — 2006
High School Deploma, High School/Secondary Diplomas and Certificates

Experience
BIDIart Design   February 2014 - Present
Firstsource Solutions Limited   October 2012 - November 2013

Skills
Graphic Design, Logo Design, Illustration, Graphics, Illustrator, Customer Service, Adobe Creative Suite, Layout, Posters, Brochures, Business Cards, Call Centers, Flash, Public Speaking, Training

Education
CollegeAmerica   2013 — 2015
Associate's degree, Graphic Design

Colorado Technical University   2012 — 2013
Bachelor of Applied Science (BASc), Information Technology

Experience
Firstsource Solutions Limited   June 2015 - Present
InfinityxCreations   May 2010 - Present
Touchtalent   March 2014 - Present
Libertarian Global Magazine   December 2012 - Present
FCR  March 2015 - June 2015
Starplex Crowd Management Services   August 2014 - May 2015
The Register-Guard  November 2014 - March 2015
North Creek House of God   June 2010 - December 2013
U.S. Census Bureau   April 2010 - June 2010
RAPTURE Worship Center   June 2009 - April 2010

Skills
Blogging, Creative Writing, Writing, WordPress, Publishing, Social Media, Storytelling, Publications, Facebook, Proofreading, Editing, Data Entry, Social Media Marketing, Books, Social Networking, Bilingual-English/Spanis..., Microsoft Office, Microsoft Word, Research, Marketing, Newsletters, Magazines, Short Stories, Fiction, Copy Editing, Copywriting, Web Content, Editorial, Secretarial Skills, Receptionist Duties, Call Centers, Microsoft Excel, Poetry, Public Speaking, chat technical support, Creative Solutions, Digital Media, Published Author, Email Marketing, Social Entrepreneurship, Social Media Measurement, Website Creation, Media Relations, Team Building, Digital Marketing, creative writing for..., Concept Development, Character Creator, Computer Graphics, Online Journalism

Education
Full Sail University   2011 — 2015
Bachelor's degree, Creative Writing

Carnegie Mellon University - Integrated Innovation Institute   2013 — 2013

Spring Hill High School   2000 — 2003
High School Diploma, Requirements

Experience
Cigna  January 2014 - Present
Cigna  June 2010 - Present
Firstsource Solutions Limited   2008 - 2010
Crisis Center North  January 2008 - April 2008
North Way Counseling Center   August 2007 - December 2007

Skills
Claim, Insurance, Health Insurance, Employee Benefits, Microsoft Excel, Disability Claims..., PowerPoint, Process Improvement

Education
La Roche College   2004 — 2008
Bachelor of Arts, Human Services, Magna Cum Laude

Experience
Gap Inc./Gap   November 2011 - November 2013
Firstsource Solutions Limited   November 2010 - November 2011
Gap Inc./Old Navy   July 2008 - November 2010

Skills
Photoshop, Illustrator, InDesign, Microsoft Word, PowerPoint, Microsoft Excel, Facebook, Public Speaking

Education
American University   2014 — 2016
Graphic Design

University of the District of Columbia   2013 — 2013
Graphic Design

Erie Community College   2011 — 2013
General Studies

Experience
Firstsource Solutions Limited   May 2011 - April 2014
Firstsource Solutions Limited   April 2011 - May 2011
Firstsource Solutions Limited   November 2009 - April 2011
www.jobspursuit.com   February 2009 - April 2009
ePLDT Ventus  August 2006 - May 2008
Epixtar Philippines   May 2006 - July 2006
Quality Assurance Specialist at NuComm International – Manila (now Transcom Int’l.)   July 2005 - December 2005
Client Logic  December 2003 - July 2004
eTelecare Global Solutions  2002 - 2004

Skills
Training, Employee Training, Soft Skills, Human Resources, Management, BPO, Leadership, Project Management, Call Center, Performance Management, Employee Engagement, Call Centers, Team Management, Quality Assurance, Outsourcing, CRM, Talent Acquisition, Talent Management, Vendor Management, Recruiting, Screening, Sourcing, Interviews, MIS, Technical Recruiting, Executive Search, Employee Relations, Performance Appraisal, HRIS, Customer Satisfaction, Business Process..., Process Improvement, Coaching, Screening Resumes, Training Delivery, HR Policies, Team Building, Team Leadership, Onboarding, Contact Centers, Organizational..., Marketing, Market Research, Business Analysis, Hiring, Analysis, Benefits Negotiation

Education
University of Perpetual Help System DALTA   1997 — 2000
B.S.C., Marketing

College of the Holy Spirit - Mendiola, Manila   1992 — 1994
B.S.C., Marketing

PAREF Woodrose School   1985 — 1990
High School Graduate

Experience
FIRM Revenue Cycle Management Services, Inc.   May 2013 - Present
Firstsource Solutions Limited   May 2009 - January 2014
Transitional Health Services of Kannapolis   November 2006 - April 2008
NorthEast Medical Center  July 2001 - December 2006
Avante at Concord   January 2000 - July 2001
NorthEast Medical Center  1994 - 2000
NorthEast Medical Center  1994 - 2000

Skills
Medical Records, Medicaid, Medical Billing, Social Security..., Disability Benefits, Disability Claims..., Medicare/Medicaid..., Health Insurance, Medical Terminology, Utilization Review, Microsoft Excel, Microsoft Word, Outlook, CUBS, Medical Case Management, Notary Public, Income Maintenance, Columbia Ultimate..., Accounts Receivable

Education
Montreat College   1998 — 2000
Associate's degree, Business Administration and Management, General

South Rowan

Experience
VDartInc  September 2011 - Present
Firstsource Solutions Limited   May 2010 - August 2011
Firstsource Solutions Limited   May 2010 - August 2011

Skills
Customer Service, Technical Recruiting, C, C++, HTML

Education
Bharathidasan University   2012 — 2014
Master of Computer Applications (MCA), Computer Science

Bharathidasan University   2010 — 2012
BCA, Computer Aplication

Srinivasa Polytechnic College   2007 — 2010
DIT, Information Technology

Experience
Tour East Holidays  June 2015 - Present
RMP Athletic Locker Ltd.  June 2012 - June 2015
Towers Watson  April 2012 - May 2012
POS Company   September 2011 - April 2012
AECOM  January 2011 - May 2011
Firstsource Solutions Limited   November 2009 - January 2011
Asian Hospital and Medical Center  September 2008 - November 2009
Jardine Matheson Group - Jardine Distribution Inc.   November 2007 - August 2008

Skills
ACIS Avaya..., A+ Hardware Software..., Managing and..., CCNA 1 Case Study –..., CCNA 2 Case Study –..., CCNA 3 Case Study –..., CCNA 4 Case Study – Wan..., MCITP Windows 7, MCITP Server..., MCITP Active Directory, MCITP Network..., Active Directory, Switches, Cisco Technologies, Troubleshooting, Microsoft Certified..., Technical Support, Windows Server, Software Documentation, Microsoft Exchange

Education
Learning Tree International Inc.   2014 — 2014
Windows Server 2012 Administration

Learning Tree International Inc.   2013 — 2013
Windows 8 Managing and Deployment

George Brown College   2011 — 2012
Network Specialist Certification, MCITP and MCTS

Mapua Institute of Technology   2004 — 2008
BS Information Technology, data communications, network and CCNA

Experience
Own  July 2006 - Present
Time Warner Cable  June 2014 - May 2015
Firstsource Solutions Limited   May 2013 - June 2014
PROFITsystems, Inc.   May 2012 - November 2012
Shannon Buckley Inc.   July 2006 - June 2012
AdvancedLiving.com   2009 - 2010
VSM Inc  January 2008 - October 2008

Skills
Team Leadership, Blogging, Social Media Marketing, Web Design, Entrepreneurship, Training, Marketing, Strategic Planning, Selling, Coaching, Online Marketing, Start-ups, Retail, Business Strategy, Marketing Strategy, Sales

Education
Metropolitan State University of Denver   2014 — 2016
Speech Language Pathology Assistant, Speech-Language Pathology Assistant, B

Metropolitan State College of Denver   2002 — 2005
Bachelor of Arts, Behavior science- focus in Sociology

Eaglecrest High school   1996 — 2000
General Diploma

Experience
Connolly, LLC  October 2012 - Present
Firstsource Solutions Limited   April 2012 - October 2012
UPS  August 2005 - August 2010

Skills
Insurance, Contract Management, Claim, Auditing, Financial Analysis, Internal Audit, Operations Management, People Management, Microsoft Office, Public Speaking, Workplace Safety, Data Analysis, Interpersonal..., Access, Customer Service, Leadership, Analysis, Microsoft Excel, Business Analysis, Process Improvement

Education
Jefferson Community College   2013 — 2015
Communications and Spanish

Experience
Firstsource Solutions Limited   May 2015 - June 2015
Symantec Corp.  March 1997 - October 2014

Skills
Security, Technical Support, Enterprise Software, Management, Virtualization, Cloud Computing, Troubleshooting, Network Security, High Availability, Disaster Recovery, Leadership, Data Center, Firewalls, VMware ESX, SaaS, Pre-sales, Windows Server, TCP/IP, Servers, Solaris, Salesforce.com, Networking, Antivirus, VMware, SAN, Software Documentation, Team Leadership, Quality Management, Teamwork, Information Technology, Business Strategy, Team Motivation, Business Process, Information Security, Team Building, Project Management, Reporting & Analysis, Collaborative Problem...

Education
Lane Community College   1996 — 1997
Unfinished, Leadership 2000 series; Computer Technologies

Lane Community College   1996 — 1997
Unfinished, Customer Service Management

Experience
Well Care Health Care   June 2015 - Present
Firstsource Solutions Limited   January 2014 - June 2015
University of Louisville Healthcare  2013 - March 2014
Time Warner Cable Business Class  January 2010 - October 2013
Brown-Forman  January 2008 - June 2009
Charter Communications  October 2000 - November 2008
CompUSA  February 1999 - June 2005
TEKsystems  May 1997 - February 1999
UPS Supply Chain Solutions  April 1991 - May 1997

Skills
Cisco Technologies, VoIP, Routers, Active Directory, Switches, Microsoft Servers, Cisco Wireless, Group Policy, OSPF, CCNA, WAN, IP, Network Architecture, Microsoft Exchange, Telecommunications, Troubleshooting, LAN-WAN, Network Engineering, Network Security, Network Administration, Windows Server, Firewalls, VMware, Telephony, VPN, Disaster Recovery, Technical Support, Network Design, MPLS, Data Center, Wireless Networking, Cisco Nexus, Virtualization, DNS, Call Centers, Security, Servers, CCNP, XP, Cisco IOS, System Deployment, Computer Hardware, Routing, Windows 7, TCP/IP, Cloud Computing, Citrix, Cabling, Windows XP

Education
ITT Technical Institute-Louisville   2000 — 2004
Bachelor’s Degree, Information Technology

Sullivan University   1995 — 1997
Cisco Certification, Cisco Certification, A

Brown Mackie College-Louisville   1987 — 1991
Bachelor’s Degree, Information Technology, Electronics and Communications Engineering, A

Experience
HCL Technologies  June 2013 - June 2014
HCL Technologies  March 2007 - March 2012
Firstsource Solutions Limited   August 2005 - February 2007
Integreon Managed Solutions  October 2004 - September 2005

Skills
XML, Business Analysis, C#, Visual Basic, Software Project..., Team Management, PMO Services, Technical Implementation, Technical Consultation, SDLC, Professional Services, Continuous Improvement, Continuous Delivery, Software Installation, Oracle SQL, Oracle Enterprise..., Microsoft SQL Server, SQL*Plus, Business Requirements, SOA, User Acceptance Testing, Solution Architecture, Testing, Test Planning, Requirements Gathering

Education
Anna University   2002 — 2004
MSc, Information Technology

University of Madras   1999 — 2002
BCA, Computer Applications

Experience
Firstsource Solutions Limited   August 2013 - August 2015
Hinduja Global Solutions Inc.,   August 2011 - August 2013
Butterfield Fulcrum  June 2009 - August 2011
Kingfisher Airlines  July 2007 - June 2009
Naukri.com  September 2005 - June 2007

Skills
Financial Analysis,..., Team Management, Management, Financial Analysis, Analysis, Business Analysis, Competitive Analysis, Business Strategy, MIS, Strategy, Finance, Business Planning, Pricing

Education
Alliance Business Academy   2004 — 2006
Post Graduate Diploma in Business Management, Marketing

Nagpur University   1998 — 2002
Bachelor of Engineering, Electrical

Experience
Colorado Springs Utilities  May 2014 - Present
Firstsource Solutions Limited   December 2012 - May 2014
Firstsource  2008 - 2012
Barclays Bank  2007 - 2008

Skills
Call Centers, BPO, Performance Management, Customer Satisfaction, Workforce Management, Service Delivery, Outsourcing, Customer Experience, Contact Centers, Quality Assurance, Team Management, Vendor Management, Six Sigma, Sla, Process Improvement, Operations Management, Transition Management, Business Process..., CRM, Telecommunications, Management, Soft Skills, Change Management, MIS, Operational Excellence, Process Management, Business Transformation, Employee Engagement, Business Analysis, Process Excellence, Stakeholder Management, Business Process Mapping

Education
American Public University   2014 — 2017
Bachelor's degree, Crisis/Emergency/Disaster Management, 3.95

American Public University System   2014 — 2015
Associate of Science (A.S.), Fire Science/Fire-fighting, 3.95

Villanova University   2014 — 2014
Six Sigma Black Belt Certification

Firstsource   2012 — 2012
Six Sigma Green Belt Certification, LEAN

Everest University-Tampa   2005 — 2007
Associate of Science (A.S.), Accounting

Experience
St. Elizabeth Healthcare  July 2013 - Present
Firstsource Solutions Limited   August 2011 - July 2013
OhioHealth  2004 - 2011
Mount Carmel Health System  September 1997 - August 2004

Skills
Healthcare Management, Hospitals, Healthcare, Revenue Cycle, Healthcare Information..., EMR, Healthcare Consulting, Managed Care, HIPAA, EHR, Revenue Cycle Management, Medicaid, Medicare, Physicians, Healthcare Industry

Education
Mount Vernon Nazarene University   2000 — 2002
Bachelor of Arts (BA), Business Administration and Management, General

Experience
KLM Knowledge Solutions   2013 - Present
Firstsource Solutions Limited   2004 - 2012

Skills
GoLive, EHR, CPOE, Cerner, Employee Training, Training, Transition Management, Process Excellence, Service Delivery, BPO, Go Live Support, Offshoring, Outsourcing, Workforce Management, Vendor Management, eMAR, MIS, Team Management, Call Centers, Healthcare Information..., Process Management, CRM, Consulting, Performance Management, Process Improvement, Contact Centers, Change Management, Management, Hospitals, Temporary Placement, Performance Improvement, Customer Experience, Quality Assurance, Soft Skills, Integration, MedHost, Healthcare Information...

Education
SUNY Fredonia
Bachelor of Science (BS), Management Information Systems, General

Jamestown Community College
Associate of Science (A.S.), Mathematics and Computer Science

Experience
Mindtree  September 2013 - Present
Infosys Technologies Ltd  May 2010 - August 2013
Firstsource Solutions Limited   March 2002 - May 2010
Lason  June 2001 - March 2002

Skills
SharePoint Server, SharePoint Designer, Office 365, Windows Azure, Yammer, Office Apps, Solution Architecture, .NET, Software Development, SharePoint, Web Services

Education
Indira Gandhi National Open University   2003 — 2009
Master's Degree, Marketing Management, A

Bharathiar University   1997 — 2001
BE, ECE

Experience
stellar restaurant solutions  June 2013 - Present
Costumed Heroes   August 2002 - November 2014
Current USA, Inc.   August 2011 - January 2012
Falcon Liquor Outlet   July 2011 - August 2011
PRC, LLC  October 2009 - April 2010
Firstsource Solutions Limited   August 2009 - October 2009
Comcast  June 2008 - July 2008
Circuit City  June 2007 - June 2008

Education
Intellitec Medical Institute   2010 — 2011
Associates of Occupational Science, Massage Therapy, 2.74

Experience
Racine county workforce development center  August 2013 - September 2014
Firstsource Solutions Limited   May 2011 - November 2013
Security Finance  January 2008 - January 2010

Skills
Finance, Financial Analysis, Insurance, Banking, Call Centers, Risk Management, Process Improvement, Management, Financial Modeling, Credit, Business Analysis, Analysis, Portfolio Management, Strategic Financial..., Financial Services, Team Management, Leadership

Education
Bradford High school   2001 — 2005
High School

Gateway Technical College
Associate's Degree, Registered Nursing/Registered Nurse

Experience
Katten Muchin Rosenman LLP  August 2015 - Present
TransUnion  July 2012 - July 2015
Firstsource Group USA Inc   February 2008 - July 2012
Firstsource Solutions Limited   May 2003 - January 2008
Firstsource Solutions Limited   November 2000 - April 2003
DSS Mobile Communications Ltd   November 1995 - November 2000
Arya Communications and Electronics Services Ltd   November 1994 - November 1995

Skills
Firewalls, Routers, Penetration Testing, Telecom Infrastructure, Network Security, Data Center, IDS/IPS, Vulnerability Management, HoneyPot, Business Continuity, ISO 27001, GLBA, PCI DSS, Information Security..., HIPAA, ISO 20000, SAS70, Risk Assessment, Compliance, Security Management, IT Operations, Risk Mitigation, CISSP, IT Audit, IT Service Management, Vulnerability Assessment, Disaster Recovery, Security Audits, SOX, Service Delivery, Risk Management, Computer Security, Security, Governance, ITIL

Education
Andhra University
M.Sc (Tech), Electronics

Andhra Loyola College
B.Sc., Physics

Experience
Dan Young GM Center   December 2014 - Present
Firstsource Solutions Limited   December 2011 - March 2015
H.E. Mcgonigal   December 2010 - December 2011
Big Lots  2000 - 2009

Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Strategic Planning, Budgets, Negotiation, Editing, Team Building, Customer Satisfaction, Team Leadership, Leadership, Inventory Management, Customer Retention, Training

Education
Indiana Wesleyan University   2012 — 2014
BS, Management

Indiana Wesleyan University   2010 — 2012
Associate of Science (AS), Business Administration

Experience
Firstsource Solutions Limited   May 2014 - Present
ACCENT Marketing  March 2008 - April 2014
Hitachi Cable Automotive Products USA  January 2007 - April 2009

Skills
Workforce Management, Call Centers, Contact Centers, Customer Satisfaction, Process Improvement, Customer Service, Performance Management, Forecasting, Call Center Development, Training, Operations Management, Management, IEX, Coaching, Leadership, Workforce Planning, Team Building, Employee Engagement, Analytics, Team Leadership, Time Management, Cross-functional Team..., Retail, Program Management, Payroll, Leadership Development, New Hire Orientations, Strategic Planning, Outlook, PowerPoint, Conflict Resolution, Microsoft Excel, Microsoft Word, Microsoft Office, Sales, ACD, Outsourcing, IVR, Customer Experience, Strategy, Employee Training, Employee Relations, Analysis, Human Resources, Recruiting, Vendor Management, Account Management

Education
Indiana University-Southeast   1999 — 2000
none, english and math

Experience
Paramount equity  August 2015 - Present
Bank of America  November 2014 - May 2015
Academy Mortgage Corporation  March 2013 - April 2014
Firstsource Solutions Limited   February 2012 - February 2013
Forever 21  January 2011 - October 2011
BCBG Max Azria  January 2011 - May 2011
Holy Names   2009 - 2011

Skills
Leadership, Integrity, Diligent, Personal Finance, Program Management, Time Management, Flexible personality, Strong work ethic, Positive attitude, Teamwork, Analytical Skills, Goal Oriented, Social Skills, Business, Adaptation, Healthcare, Campaigns, Result Oriented, Feedback, Medicaid, Helping Clients Succeed, Inspiration, Software, FHA, conventional loans, USDA loans, Long-term Customer..., Customer Satisfaction, Strongly self-motivated, Goal-oriented..., Build Strong..., Great communications..., Great Motivator, Mortgage Servicing, Government Loans, Sales, Exceeding Customer..., Building Clientele, respectful, Success Driven, Challenge Driven, Enjoy Challenges, Love to Learn, Positive Can-do Attitude, Real Estate Transactions, Transcation coordination, Fashion Buying, Styling, Mortgage Lending, Loans

Education
Holy Names University   2015 — 2017
Master's degree, Finance and Financial Management Services

Holy Names University   2009 — 2011
Business Management, Business Administration and Management, General

Yuba College   2005 — 2009
Associates Degree, General Education

Experience
VisionIT Services,USA Inc   June 2012 - Present
Spectrum Logix   August 2011 - May 2012
Infotech Spectrum Inc,  July 2010 - August 2011
Firstsource Solutions Limited   November 2007 - June 2010

Skills
Benefits Negotiation, Screening, Internet Recruiting, Technical Recruiting, Talent Acquisition, Sourcing, Recruiting, Temporary Placement, Interviews, Contract Recruitment, Screening Resumes, Staff Augmentation, Staffing Services, Applicant Tracking..., IT Recruitment, Permanent Placement, Executive Search, Vendor Management, E-recruitment, College Recruiting, Recruitments, Talent Management, Resource Management

Education
Acharya Nagarjuna Vishwavidhyalayamu
Bachelor's Degree, Physics, A

Experience
Firstsource Solutions Limited   June 2013 - Present

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, C++, English, Java, HTML, C, Windows, Matlab, Event Planning, AutoCAD, Time Management

Education
Missouri Southern State University   2011 — 2013
BSBA, Business, Management, Marketing, and Related Support Services

Experience
Firstsource Solutions Limited   January 2013 - Present
Firstsource Solutions Limited   January 2013 - October 2014
AgroFresh  May 2008 - November 2012
Shorenstein Realty Services  March 2000 - June 2001
Shorenstein Realty Services  April 1998 - March 2000

Skills
Gas Chromatography, Titration, Program Management, Personnel Management, Experimental Design, Project Management, Accounts Payable, Purchase Management, Policy Writing, Evaluation, Presentation Development, Presentation Coaching, Desktop Publishing, Meeting Planning, Leading Meetings, Laboratory

Education
Coe College   2001 — 2003
Bachelor of Arts (B.A.), Biology/Biological Sciences, General

San Francisco State University   1988 — 1990
Marine Biology

Experience
ATHENA Consulting/ maryland State Pd   January 2014 - Present
Express Fashions, LLC.   October 2007 - Present
Firstsource Solutions Limited   November 2012 - August 2013
Time Warner Cable  November 2011 - August 2012
Current USA, Inc.   October 2011 - March 2012

Skills
Customer Service, Sales, Retail, Visual Merchandising, Retail Sales, Time Management, Store Management, Loss Prevention, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Customer Experience, Marketing, Data Entry, Cashiering, Outlook, Teamwork, Fashion, Telephone Skills, Team Leadership, Store Operations, Inventory Control, Team Building, Cold Calling, Call Centers

Education
Pikes Peak Community College   1995 — 2011
AS, pyschology

College of Southern Maryland
General Studies

College of Southern Maryland

Experience
EDMC  Associate Dean of Academic AffairsEDMCMarch 2011 - Present
Firstsource Solutions Limited   March 2010 - March 2011
Community Heart and Vascular Physicians   2010 - 2011
Universal Hospital Services  2007 - 2010

Skills
Campus, Curriculum Development, Staff Development, Higher Education, Hospitals, Admissions, Career Counseling, Adult Education, Student Affairs

Education
Argosy University Phoenix   2012 — 2014
Master of Science (MS), Healthcare Management, 4.0

Capella University   2009 — 2012
Bachelor of Science (BS), Management and Leadership, 3.9

Sinclair Community College   1997 — 1999
Associate of Science (A.S.), Medical/Clinical Assistant

Experience
Firstsource Solutions Limited   November 2014 - January 2015
Lowe's Companies, Inc.   October 2013 - October 2014
Walmart  August 2010 - April 2013

Skills
Customer Service, Microsoft Office, PowerPoint, Microsoft Word, Cashiering, Microsoft Excel, Time Management, Customer Satisfaction, Data Entry, Teamwork

Education
Jefferson Community College   2011 — 2016

Experience
Firstsource Solutions Limited   June 2014 - Present
INETICO, Inc.   August 2012 - May 2013
EthiCare Advisors, Inc.   January 2012 - December 2012
Viant  June 2006 - December 2010
Trustmark Companies  February 2005 - June 2006
First Health  June 2004 - February 2005
HealthPlan Services  February 1998 - June 2004

Skills
Account Management, Sales, Insurance, Health Insurance, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Salesforce.com, Program Management, Managed Care, PPO, Leadership, Sales Process, Process Improvement, Team Building, Employee Benefits, Management, Strategic Planning, Healthcare, Medicare, HIPAA, Training, Claim, Vendor Management

Education
Hennepin Technical College   1986 — 1988
Associate's degree, Business Administration and Management, General

Herzog University