Fiserv Card Services
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Fiserv Card Services Employees
Fiserv Card Services May 1997 - Present
Wells Fargo February 1990 - May 1997
Education
Portland State University 2012 — 2014
Certificate, eLearning Design & Development, 3.76
North High School 1983 — 1987
Diploma, General Studies
Fiserv Digital Channels June 2014 - Present
Fiserv - Card Services February 2006 - May 2014
Wells Fargo Services January 2001 - February 2006
Interact Nova Group - Japan July 1999 - August 2000
Williamson Art Gallery, Scripps College August 1998 - September 1999
City of Fontana July 1992 - January 1998
Skills
Microsoft Office, Research, Outlook, Photoshop, Strategic Planning, Creative Writing, Internal Communications, Software Documentation, Adobe Acrobat, InDesign, Copywriting, Technical Writing, Editing, Corporate Communications, Program Management, Writing, Process Improvement, Publications
Education
Oregon State University
Master of Business Administration (MBA)
Portland State University 2004 — 2006
Master of Science (M.S.), Professional, Technical, Business, and Scientific Writing
California State University-San Bernardino 1991 — 1996
Bachelor's degree, English Literature
Fiserv, Card Services February 2009 - Present
Digital Insight an Intuit Company April 2007 - February 2009
John H. Harland July 2002 - April 2007
Education
McDaniel College 1978 — 1982
Bachelor of Applied Science (B.A.Sc.), Economics
parsippany hills high school 1974 — 1978
Fiserv -- Card Services October 2012 - Present
Oregon Coast Community Action February 2008 - September 2010
The World November 2005 - October 2007
Kentucky Child Now June 2005 - November 2005
The Anderson News August 2004 - November 2005
The State Journal September 2004 - May 2005
Kentucky Habitat for Humanity March 2003 - July 2004
Skills
Editing, Journalism, Non-profits, Research, Web Content Management, Public Affairs, Marketing, Communications..., Media Relations, Press Releases, Copy Editing, Social Media, News Writing, Public Relations, Copywriting, Ap Style, Proofreading, Crisis Communications, Strategic Communications, Social Networking, Fundraising, Creative Writing, Publications, Nonprofits, Grant Writing, Web Content, Internal Communications, Publicity
Education
Southern Oregon University 2010 — 2012
Masters
Kentucky State University 2003 — 2005
BA
Fiserv, Inc. 2011 - Present
Fiserv Card Services September 2010 - July 2011
Fiserv Card Services May 2006 - September 2010
Fiserv Card Services July 2004 - May 2006
Martin Federal Credit Union August 2003 - July 2004
Member Service Organization April 2003 - August 2003
Hewitt & Associates, Inc August 2002 - April 2003
J. William Johnson May 1993 - December 2001
Skills
Management, Training, Marketing Strategy, Negotiation, Sales, Contract Negotiation, Insurance, Sales Management, Selling, Customer Service, Account Management, Coaching, Software Documentation
Education
University of Central Florida - College of Business Administration
BS, Business Administration
Financial April 2015 - Present
Kitsap Credit Union April 2013 - April 2015
Fiserv Card Services July 2006 - April 2013
Home Federal Bank March 2003 - June 2006
HP 1998 - 2002
Skills
PCI DSS, SOX, Risk, IT Audit, Compliance, NIST, NACHA, FFIEC, TG-3/ANSI, Business Process..., Strategy, Sarbanes-Oxley Act, Cross-functional Team..., Disaster Recovery, Financial Risk, Auditing, Business Continuity, Internal Controls, Vendor Management, Internal Audit, Information Technology, Management, Risk Management, Process Improvement
Education
Northwest Nazarene University 2004 — 2006
MBA, Business Adminstration
University of Phoenix 2000 — 2003
BA, Business Adminstation
Fiserv Card Services October 1990 - Present
EDS 1999 - December 2002
EDS 1997 - 1999
EDS 1990 - 1997
Graphnet 1985 - 1990
Skills
Product Management, Agile Methodologies, Disaster Recovery, Project Management, Process Improvement, SDLC, Leadership Development, IT Operations, Software Development, IT Strategy, Program Management, Business Analysis, Outsourcing, ITIL, Vendor Management, PCI DSS, Project Portfolio..., IT Management, PMP, Software Project..., Integration, Enterprise Architecture, Requirements Analysis, PMO, Data Center, Solution Architecture, Business Process..., Business Intelligence, HP NonStop, Financial Services, Transaction Processing, Payment Industry, Debit Cards, ATM networks, Electronic Payments, Information Technology, Information Architecture, Architecture, Architectures, Business Process, Enterprise Software, Team Leadership, Visio, Agile Project Management, Data Warehousing, IT Service Management, SaaS
Education
Allegheny College 1981 — 1985
BS, Computer Science
Fiserv Card Services 2011 - Present
Pendum, Inc. 2010 - 2011
. 2009 - 2009
First Data 2005 - 2009
Canon Business Solutions 2004 - 2005
St. Paul Companies 1981 - 1998
Skills
Driven By Results, Think & Act..., Client Relations, Cross-team Collaboration, Influential Communicator
Education
University of Nebraska at Omaha 1986 — 1991
Bachelor of Science
Fiserv Card Services December 2009 - Present
Firethorn (a Qualcomm company) March 2007 - December 2009
McKesson Provider Technologies October 2006 - March 2007
Digital Insight October 2002 - October 2006
Team Technologies 1999 - 2002
Skills
Business Development, Payments, Sales Operations, Strategy, Integration, Strategic Partnerships, Competitive Analysis, Analytics, Mobile Devices, Electronic Payments, Account Management, Business Strategy, Program Management, E-commerce, Management, Forecasting, Leadership, Cross-functional Team..., Business Planning, Sales Process, Mergers & Acquisitions, Strategic Planning, Analysis, Sales, Product Management, Sales Management
Education
University of Northern Iowa 1998 — 1999
MBA
Ecole supérieure de Commerce de Rennes 1996 — 1998
BA, International Business
Université de Rennes I 1993 — 1996
Economics
Fiserv Card Services October 2008 - Present
Fiserv EFT March 1999 - October 2008
The Chase Manhattan Bank 1997 - 1999
Skills
Quality Assurance, Testing, User Acceptance Testing, Software Quality..., System Testing, Technical Management, Technical Leadership, Six Sigma, Yellow Belt, Process Improvement, Resource Management, Team Building, Employee Training, Test Planning, Business Process..., SDLC, CMM, Transaction Processing, Quality Control, Statistical Data..., Manual Testing, Test Cases, Management, Business Analysis, Program Management, Vendor Management
Education
Caldwell College 2013 — 2016
Master's degree, Business Administration, Management and Operations
Caldwell College 2013 — 2015
Bachelor of Science (BS), Business Administration, Management and Operations
Middlesex County College 1995 — 2000
Liberal Arts, Computers, Biology
Capri Institute 1993 — 1995
Cosmetology License
Fiserv Card Services December 2006 - Present
Education
ITT Technical Institute 2003 — 2005
Heald College 2000 — 2001
Associate of Applied Science, Computer Technology
Crown Equipment Corporation June 2014 - Present
Millennium Business Systems November 2013 - June 2014
Fiserv Card Services May 2007 - February 2013
Vantiv December 2003 - May 2007
Enterprise Rent-A-Car June 1998 - December 2003
Skills
Account Management, Electronic Payments, Relationship Management, Sales Operations, Payment Card Processing, Contract Negotiation, Salesforce.com, Business Development, Cross-functional Team..., Financial Institutions, Six Sigma, Business Relationship..., Maintaining Strong..., Revenue Enhancement, Sales, Cold Calling, Document Management, Document Imaging, Process Improvement, New Business Development, Customer Service, Strategy, Leadership, Management
Education
University of Kentucky 1993 — 1998
B.S., Integrated Strategic Communication
Wright State University 1993 — 1995
Transferred to UK, Business, Management, Marketing, and Related Support Services
Beavercreek High School 1990 — 1993
Diploma
Michael C. Fina September 2013 - Present
Affinity Solutions February 2012 - August 2013
Fiserv Card Services February 2010 - February 2012
Fiserv Card Services December 2008 - April 2010
American Express Small Business Services January 1997 - January 1999
American Express 1994 - 1997
MCI Communications January 1989 - January 1994
Skills
Product Management, Account Management, Business Strategy, CRM, Management, Strategy, Leadership, Direct Marketing, Loyalty Programs, Marketing, B2B, Business Development, Program Management, E-commerce, Strategic Partnerships, Segmentation, Financial Services, Product Development, Relationship Management, Customer Acquisition, Cross-functional Team..., Product Marketing, Online Advertising, Integrated Marketing, SaaS, Payments, Start-ups, Loyalty Marketing, Customer Experience, Credit Cards, PowerPoint, Digital Marketing, Marketing Management, Social Media Marketing, Customer Retention, Communication Skills, Budgets, Presentations, Leadership Development, Account Planning, Competitive Analysis, Banking, SDLC, P&L Management, Solution Selling, Employee Engagement, Change Management, SFDC
Education
Fordham Gabelli School of Business 1991 — 1994
M.B.A., Marketing
University at Albany, SUNY 1982 — 1986
B.S., Economics, Business
New York University 1995 — 1997
Certification, Direct Marketing
Fiserv Card Services January 2006 - Present
Laurel Savings Bank July 2003 - October 2006
Fiserv, Source One January 1992 - February 2003
Fiserv 1996 - 1998
Landmark Savings formerly 2nd Federal 1979 - 1986
Skills
Banking, Business Analysis, Account Management, Process Improvement, Internet Banking, Requirements Gathering, Cross-functional Team..., Product Management, Relationship Management, Project Management, Risk Management, Solution Selling, Debit Cards, Program Management, Financial Services, Team Leadership, Software Project..., Training, Credit Cards, Retail Banking, Management, Electronic Payments, Sales, Call Centers, CRM
Education
Robert Morris University 1981 — 1983
BSBA, Business Management
Fiserv 2009 - Present
Fiserv Card Services September 2001 - Present
Skills
Solution Selling, Payments, Salesforce.com
Education
Florida Metropolitan University 1994 — 1996
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of South Alabama 1983 — 1988
Bachelor of Science (BS), Accounting and Finance
Niceville High School
FIS - Fidelity Information Services November 2013 - Present
Fiserv Card Services January 2012 - June 2013
Fiserv Card Services October 2006 - January 2012
Fiserv Lending Solutions October 2000 - October 2006
High Reach Company September 1994 - October 2000
Skills
SDLC, SQL, Business Analysis, Requirements Analysis, Software Project..., Microsoft SQL Server, Oracle, Visio, Agile Methodologies, SharePoint, Requirements Gathering, Systems Analysis, XML, PMP, Project Management, Credit Card Transaction..., Fraud Detection, Transaction Processing, Analysis
Education
Seminole Community College 1990 — 1996
None, Business Administration and Management, General
Fiserv Card Services February 1983 - Present
Skills
Microsoft Excel, Microsoft Word, Research, Training
Education
Meredith College
Bachelor's degree, Psychology/Sociology/Religion