Fiserv EFT
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Fiserv EFT Employees
Fiserv EFT January 2007 - July 2009
Fiserv EFT December 2005 - December 2006
The Cobalt Group October 2004 - July 2005
Skills
Management, Customer Service, Microsoft Office, Process Improvement, Project Management, Analysis, Public Speaking, Leadership, CRM, Sales
Education
Bellevue College 2003 — 2005
Fiserv EFT April 2014 - Present
Fiserv December 2012 - Present
ADP May 2000 - August 2012
CheckFree Corporation May 1996 - May 2000
ADP October 1990 - May 1996
Skills
Management, Quality Assurance, Project Management, Leadership, Software Project..., Requirements Analysis, Analysis, Troubleshooting, Scrum, Integration, Business Analysis, SQL, Process Improvement, Project Planning, Agile Methodologies, SaaS, PMP, Oracle, Change Management, MS Project, Payroll, Coaching, Ice Hockey, ACH, NACHA, EFT, System Conversion, Software Installation, pep+, HTML, Agile Methodolgy, Scrum Master, International Payments, Fraud Detection, SDLC, Testing, Enterprise Software
Education
Upsala College 1980 — 1985
BA, Management/Marketing
American Intercontinental University 1999 — 2001
Master's degree, Information Technology
Livingston High 1977 — 1980
ProSight Specialty Insurance August 2013 - Present
Fireman’s Fund Insurance Company March 2008 - Present
Fireman's Fund Insurance Company March 2008 - August 2013
Fiserv November 2006 - March 2008
Fiserv EFT December 2001 - March 2008
Fiserv December 2001 - November 2006
Gibbs College October 2000 - October 2001
Gibbs College October 2000 - October 2001
Skills
Insurance, Property & Casualty..., Underwriting, Commercial Insurance, General Insurance, Casualty, Liability, Claim, Legal Liability, Commercial Lines, Workers Compensation, Professional Liability, Brokers, Umbrella Insurance, Claims Management, Customer Service, Access, Invoicing, Accounting, Data Entry
Education
University of Phoenix 2006 — 2007
Bachelor's degree, Accounting and Business/Management
TBDUniversity of Phoenix
Bachelors
Gibbs College 2000 — 2001
Associate's degree, Accounting and Business/Management
Gibbs College
Associate, Applied Science, Business Administration, Accounting
Monica Fiorella Jewelry March 2010 - Present
Senior Financial Analyst Forecasting 2013 - Present
Stanford University April 2014 - September 2015
Tecolote Research, Inc March 2008 - August 2013
United States Postal Service July 2004 - February 2008
Fiserv EFT October 1999 - May 2004
US Bank September 1998 - September 1999
Cornell University 1996 - 1997
Skills
Process Improvement, Analysis, Project Management, Data Analysis, Management, Forecasting, Training, Budgets, Operations Research, Access, Customer Service, IT Financial Management, ROIs, Financial Modeling, Cost Model Development, cost benefit analysis, Banking, Microsoft Excel, Industrial Engineering, Government Contracting, Biometrics, Management Consulting, Postal Optimization, Postal Automation, Equipment Installation, Service Level Agreements, Cost Planning, Financial Analysis, Business Process..., Leadership, Life Cycle Cost Analysis, Whole Life Costing, Financial Forecasting, Corporate FP&A, Budget Modeling, V Lookups, Financial Process..., Value Stream Mapping, Strategic Financial..., Pivot Tables, Conditional Formatting, Return on Investment..., Benefit Cost Analysis, Cost Benefit, Strategic Finance, Integration, Finance, Proposal Writing, Managerial Finance, Earned Value Management
Education
United States Postal Service 2004 — 2006
Professional Specialist Trainee Program, Industrial Engineering
Cornell University 1997 — 1998
M.Eng., Operations Research & Industrial Engineering
Cornell University 1993 — 1997
B.A., Mathematics
Moreau High School 1989 — 1993
Fiserv EFT May 2015 - Present
Riverdale School District 2013 - Present
Fiserv EFT March 2012 - Present
Fiserv EFT September 2014 - May 2015
The ODS Companies October 2008 - March 2012
West Coast Bank April 2005 - October 2008
Skills
Process Improvement, Customer Service, Banking, Risk Management, Call Centers, Business Analysis, Coaching, Business Process..., Vendor Management, Project Management, Program Management, Financial Services, Team Building
Education
Western Oregon University 2002 — 2004
Bachelors, Business managment with focus in finance
Blue Mountain Community College 1999 — 2001
Associate of Arts (AA), General Studies
DeNena's Personal Touch June 2005 - Present
Fiserv EFT August 1999 - December 2012
Skills
Project Management, Customer Service, Technical Support, Technical Project..., Escalation Resolution, Microsoft Word, Microsoft Excel, Dreamweaver, FrontPage, Microsoft Office, EFTPOS, ATM Networks, ATMs, Access, POS, Banking, Financial Transactions, Debit Cards, Credit Cards, Databases, Network Installation, Business Analysis, Management, Process Improvement, Program Management
Education
New Horizon Leadership Institute 2005 — 2012
American School
High School, High School/Secondary Diplomas and Certificates
Fiserv EFT January 2015 - Present
Gallup October 2009 - December 2014
Skills
Strategic Thinking, Consistency, Communication, Futuristic, Mathematics, Patience, Accounting, Organization Skills
Education
University of Nebraska at Omaha 2014 — 2015
Accounting
Metropolitan Community College 2011 — 2013
business transfer
Fiserv - Credit Union Solutions September 2015 - Present
Home March 2015 - September 2015
TwinStar Credit Union July 2013 - June 2015
Pacific NW Federal Credit Union January 2013 - July 2013
Unitus Community Credit Union July 2002 - January 2012
Foster Area Business Association May 2007 - December 2011
Argay Neighborhood Association August 2009 - September 2011
Fiserv EFT January 2000 - July 2002
Skills
Banking, Loans, Consumer Lending, Credit, Retail Banking, Sales Management, Credit Unions, Customer Service, Coaching, Team Building, Business Development, Mortgage Banking, Risk Management, Mortgage Lending, Commercial Lending, Credit Analysis, Financial Services, Loan Origination, Management, Leadership, Strategic Planning, Sales, Financial Analysis, Budgets, Investments, Underwriting, Process Improvement, Finance, Credit Risk
Education
Boise State University
Parkrose High School
Portland State University
University of Phoenix
Fiserv EFT September 2014 - Present
Hollywood Casino July 2012 - August 2014
Ashland Inc August 2006 - February 2012
Ashland, Inc. March 2004 - August 2006
Ashland, Inc. September 2001 - October 2003
Ashland, Inc. 1999 - September 2001
Ashland, Inc. July 1997 - 1999
National City Bank 1988 - July 1997
Skills
SAP, Process Improvement, Team Building, SAP BW, Customer Relations, Customer Service, Logistics, Continuous Improvement, Training, Sales, Supply Chain, Management, Customer Satisfaction, Time Management, Supply Chain Management, Leadership, Coaching, Analysis, Account Management, Manufacturing, Sourcing, Salesforce.com, Pricing, Forecasting, Interviews, Business Process, Inventory Management, Call Centers, Teamwork, Customer Retention, Cross-functional Team...
Education
Franklin University 2002 — 2004
Bachelor of Science, Applied Business Management
University of Toledo 1982 — 1984
Associates Degree, Degree, Drafting and Design
Columbus State 2012 — 2012
Certified Logistics Associate (CLA)
Columbus State 2012 — 2012
Certified Logistics Technician (CLT)
LogisticARTs
VMware August 2009 - Present
SonicsRising.com January 2013 - Present
Zango January 2009 - August 2009
Demand Media January 2008 - January 2009
Fiserv EFT April 2007 - October 2008
Skills
Management, Leadership, VMware, Project Management, Program Management, Microsoft Office, Team Leadership, Enterprise Architecture, Linux, Staff Development, Report Writing, Public Speaking, Microsoft Excel, Business Analysis, Team Building, VMware ESX, Team Management, Creative Writing, Data Center Management, Data Center Operations, Data Center Design, Data Center..., Data Center..., System Architecture, Employee Training, Business Strategy, Process Improvement, Process Analysis, Agile & Waterfall..., Strategic Planning, Forecasting, VMware Infrastructure, Microsoft Project, Cross-functional Team..., Change Management, Online Marketing, Social Media Marketing
Education
Western Governors University 2015 — 2016
IT Business Administration
University of Maryland College Park 2002 — 2003
Clinical Psychology
Western Washington University 2001 — 2002
Clinical Psychology
Grays Harbor College 1999 — 2001
Associate of Arts (A.A.), Psychology
GWPacker Accounting & Consulting LLC May 2014 - Present
Audigy Group March 2010 - April 2014
EPIC Aviation October 2007 - March 2010
Robert Half Management Resources January 2006 - October 2007
North Star Yachts October 2004 - January 2006
Grant Thornton LLP January 2003 - October 2004
Robert Half Management Resources August 2001 - August 2002
Packer Electric March 2000 - August 2001
Fiserv EFT March 1999 - February 2000
Ross Operations April 1997 - March 1999
Skills
Financial Analysis, Budgeting, Business Strategy, Strategic Planning, Financial Reporting, SEC filings, Auditing, Staff Management, Policy, Public Relations, Corporations, Accounting, GAAP, Forecasting, General Ledger, Variance Analysis, Cost Accounting, Account Reconciliation, Internal Controls, Sarbanes-Oxley Act, Cash Flow, QuickBooks, Hyperion Enterprise, Financial Statements, Budgets, Business Planning, Analysis, Process Improvement, Management, Leadership, Team Building, Training
Education
Brigham Young University 1987 — 1990
Bachelor of Science, Accounting
Ricks College 1984 — 1987
Associate in Arts & Science, Accounting, Minor in Information Systems
Summit Behavioral Health June 2014 - October 2014
Newsome O'Donnell, LLC May 2013 - June 2014
Macy's May 2010 - August 2012
Hypertrophic Cardiomyopathy Association May 2009 - August 2010
Fiserv EFT May 2009 - August 2009
Justice October 2006 - December 2008
Skills
Microsoft Word, Customer Service, PowerPoint, Microsoft Office, Event Planning, SPSS, Microsoft Excel, Social Media, Public Speaking, Research, Social Networking, Teamwork, Fundraising, Data Entry, Community Outreach, Data Analysis, Critical Thinking
Education
Allegheny College 2008 — 2012
Bachelor of Science (BS), Psychology
Allegheny College 2008 — 2012
Bachelor of Science (B.S.), Psychology with and emphasis on Behavior and Neuroscience
Elite Fitness, Cromwell CT September 2012 - Present
Fiserv EFT September 2001 - May 2012
Constitution State Corporate CU April 1991 - September 2001
Skills
English, Research, Photoshop, Teaching, HTML, Budgets, Team Leadership, Sales, Advertising, Project Management, Social Networking, Social Media, Negotiation, Teamwork, Contract Negotiation, Strategic Planning, Marketing, Access, Social Media Marketing
Education
Albertus Magnus College 1988 — 1990
Associate's degree
Paier College of Art Inc 1968 — 1970
Fiserv June 2010 - May 2011
Fiserv EFT July 2000 - June 2010
Skills
Electronic Payments, ACH, Customer Relations, Banking, Internet Banking, Call Center, E-payments, Problem Solving, Troubleshooting, Call Centers, Testing, Relationship Management, Financial Services, Credit Cards, Customer Service, Payments, Product Management, Cash Management, Vendor Management, Credit, Human Resources, Training, Software Documentation, Risk Management, Business Analysis, Portfolio Management
Education
Baruch College 1992 — 2004
Accounting, Business Management
BNY Mellon Wealth Management October 2014 - Present
Kelly IT Resources July 2006 - October 2014
MidAmerica Bank April 2004 - June 2006
Fiserv EFT June 2002 - April 2004
Accountemps January 2002 - February 2004
Ross Stores December 2000 - December 2001
US Bank October 2000 - December 2001
Comerica Bank February 2000 - September 2000
Public Storage July 1999 - January 2000
Firstar Bank November 1998 - June 1999
Skills
Banking, Private Banking, Commercial Banking, Retail Banking, Investment Banking, Corporate Trust, Trust Services, Trust Management, Entertainment Banking, Credit, Loans, Investments, Management, Leadership, Financial Services, Portfolio Management, Securities
Education
Colorado Technical University-Online 2009 — 2011
Master, Business Management, 3.33
Colorado Technical University-Online 2008 — 2009
Bachelor, Business Administration - Management, 3.42
Colorado Technical University-Online 2007 — 2008
General Studies, 3.08
British Telecom Americas April 2015 - Present
Softcard July 2013 - March 2015
TEKsystems August 2011 - July 2013
Fiserv EFT 2006 - 2011
Network Associates January 2000 - April 2002
Network Associates April 1999 - January 2000
Network Associates April 1997 - April 1999
Computer Science Corporation April 1994 - March 1997
Skills
Enterprise Software, IT Management, Strategy, Risk Management, CRM, ITIL, Professional Services, IT Service Management, Product Management, Business Continuity, PCI DSS, ISO 27001, Networking, Disaster Recovery, Cloud Computing, Solution Selling, Enterprise Architecture, Competitive Analysis, IT Security Best..., Product Development, IT Governance, ITIL Process, Software Deployment, CISSP, IT Security Policies &..., COBIT, ISO 9001, Organizational...
Education
The University of Texas at Arlington 1990 — 1994
M.B.A., Business
Harding University 1969 — 1976
B.A, Mathematics
CBS Corporation April 2014 - Present
Liberia Telecommuniations Corporation (LIBTELCO) May 2012 - April 2014
Cuttington University Graduate School February 2012 - April 2014
Central Bank of Liberia December 2011 - May 2012
Fiserv EFT April 2007 - December 2011
Georgia Perimeter College March 2006 - August 2007
IBM January 2005 - April 2007
Gravograph December 1999 - December 2005
Compaq December 1998 - December 1999
Skills
Project Management, Strategic Planning, Analysis, Business Analysis, Process Improvement, Program Management, Project Planning, Change Management, Team Building, Leadership, Team Leadership, Business Strategy, Management, Budgets, Financial Analysis, SQL (Advanced), Cognos - (All IBM..., Microsoft SQL Server, Oracle DBMS, SharePoint, VSS, Visual Basic, COBOL, JDE One World, Telecommunications..., OLAP Cube Studio, MDX
Education
Harvard Extension School 2011 — 2011
Graduate Certificate, Project Management
Project Management Institute 2010 — 2010
Project Management Professional (PMP)
Troy University 2009 — 2009
MBA, Information Systems Management
Troy University 2002 — 2004
MSc, International Management
Albany State University 1997 — 1998
BSc, Management Information System (CIS), Magna Cum Laude
Truett-McConnell College 1995 — 1997
A.A, ., Magna Cum Laude
A.M.E. Zion College 1992 — 1994
A.A, ., Magna Cum Laude
First Data August 2014 - Present
Capgemini USA June 2013 - August 2014
Xerox State and Local Solutions May 2010 - February 2013
HPI Technologies/Texas DSHS April 2005 - June 2010
Eskel Porter Consulting September 2001 - March 2005
Fiserv EFT June 1996 - August 2000
Transactive/Gtech Corporation April 1992 - June 1996
Skills
Credit Cards, CRM, Program Management, Management, PMP, Account Management, Debit Cards, ITIL, Electronic Payments, Team Leadership, Business Analysis, Software Project..., Project Management, Transaction Processing, Business Process..., SDLC, Cross-functional Team..., Requirements Analysis, Process Improvement, Change Management, Outsourcing, Integration, Operations Management, Business Planning, Microsoft Excel, Vendor Management, Analysis, Service Delivery, IT Service Management
Education
American University - Kogod School of Business 1986 — 1988
MBA, Marketing
The College of Wooster 1982 — 1986
BA, Economics
Karachi Grammar School 1971 — 1982
O and A level, GCE O and A levels
Fiserv EFT May 2010 - Present
Fiserv EFT June 2005 - April 2010
Fiserv EFT April 2000 - January 2004
Fiserv EFT September 1999 - June 2000
Skills
Vendor Management, Negotiation, Disaster Recovery, Business Analysis, Process Improvement, Banking, Project Management, Access, Customer Engagement, Customer Relations, Customer Service, Management, Microsoft Office, Risk Management, Telecommunications, Training, Transaction Processing, Software Documentation, Program Management, SDLC, Financial Services
Education
Cornell College 1995 — 1998
Bachelor's degree, International Relations and Affairs
Riverside High School, Milwaukee, Wi 1991 — 1995
BNSF Railway October 2014 - Present
Fiserv EFT November 2013 - October 2014
Chevron September 2011 - October 2013
Prime Technology Group August 2006 - September 2011
Education
Andhra University
Bachelor's Degree, Electrical, Electronics and Communications Engineering
Bill.com February 2014 - Present
Intuit October 2010 - February 2014
Fiserv EFT January 2008 - June 2010
Skills
Leadership, CRM, Time Management, Customer Service, Human Resources, Customer Satisfaction, Troubleshooting, Accounting, Training, Customer Retention, Team Leadership, Software Documentation, Management, Process Improvement, Program Management, Account Management, Microsoft Excel
Education
Aurora University 2005 — 2007
Bachelor of Arts (BA), Mass Communication/Media Studies
Freeport-McMoRan Copper & Gold Inc. August 2011 - Present
Fiserv EFT June 2004 - August 2011
Teaching Higher Concepts 1995 - 2006
Skills
Finite Element Analysis, CAD, Physics, Engineering, Manufacturing, Tutoring, Process Improvement, Risk Management, Materials, SAP, Solidworks, Contract Management, Project Management
Education
Arizona State University 2006 — 2011
Bachelor of Science, Mechanical Engineering
Arizona State University 2006 — 2011
Bachelor of Applied Science (BASc), Mechanical Engineering
City of West Linn Sustainability Advisory Board 2012 - Present
Clarify Designs June 2007 - Present
The UNITY Center of West Linn, OR May 2011 - January 2013
iHeartSingleParents.com February 2008 - March 2011
Modern Single Parents & Single Parent Magazine April 2008 - January 2011
Fisher Business Management November 2009 - May 2010
The Unity Center 2009 - 2009
Mentor Graphics 2006 - 2006
Fiserv EFT 2000 - 2002
Skills
Social Media, SEO, Web Design, Social Media Marketing, Business Development, Marketing Strategy, Advertising, Marketing Communications, Graphic Design, Email Marketing, Online Marketing, Public Relations, Online Advertising, Graphics, New Business Development, Marketing, Lead Generation, Social Networking, Small Business, Web Marketing, WordPress, Creative Direction, Brand Development, Google Analytics, SEM, Web Analytics, Magazines, Newsletters, Website Development, E-commerce, Entrepreneurship, Digital Media, Copywriting, Mobile Marketing, Digital Strategy, Digital Marketing
Education
Marylhurst University 2013 — 2014
Master of Business Administration (MBA), Sustainable Business
American InterContinental University 2003 — 2006
BFA, Visual Communications
Fiserv EFT November 2012 - Present
LM Ericsson January 2012 - August 2012
Telcordia Technologies July 2010 - January 2012
Skills
Microsoft Office, Java, JavaScript, HTML, CSS, PHP, XML, Microsoft SQL Server, Internetworking, Google Analytics, MySQL
Education
Marist College 2008 — 2012
BS, Information Technology and Systems
Fiserv EFT April 2013 - Present
Catholic Health Initiatives December 2012 - March 2013
MAXIMUS - Policy Studies Inc October 2012 - December 2012
XIO Storage June 2012 - October 2012
YES Energy Management December 2011 - June 2012
Fiserv March 2009 - February 2011
Fiserv March 2004 - May 2007
DILLARDS, INC February 2006 - April 2007
Syntergy March 2004 - November 2004
Travelport May 1998 - February 2004
Skills
MVS, TSO, JCL, IBM Mainframe, z/OS, Mainframe, Troubleshooting, Software Documentation, SQL, Disaster Recovery, BMC Remedy, DB2, Windows, Unix, IBM Utilities, Endeavor, Requirements Analysis, Databases, ISPF, Servers, Data Center, Business Analysis, Analysis, Active Directory, CICS, COBOL, FTP, Database Administration, Computer Hardware
Education
American InterContinental University 2004 — 2005
BA, Business Adminstration
Sullivan University 1980 — 1982
Associates, Computer Science & Sales & Marketing Management
Sullivan University 1980 — 1982
Associates, Computer Science
Fiserv EFT August 2015 - Present
COMFORCE September 2014 - July 2015
AustinCSI October 2013 - August 2014
Cox Media Group Digital & Strategy Team October 2013 - October 2013
The Paradies Shops September 2013 - October 2013
RIB U.S. Cost November 2012 - August 2013
Early Warning Services September 2012 - November 2012
SunTrust Bank April 2010 - October 2012
SunTrust Bank - IT Consultant April 2010 - February 2011
Temple Keepers, LLC July 2008 - April 2010
Skills
Visio, Technical Writing, Technical Documentation, Software Documentation, Business Intelligence, SharePoint, Business Analysis, Agile Methodologies, SDLC, MS Project, Oracle, Scrum, Wellness, Enterprise Content..., Technical Support, Confluence, Alternative Medicine, Network Infrastructure, XML, SharePoint Site..., Web Content Writer, Instructional Designer, Oracle 9i, Agile - Scrum..., Camtasia, Articulate Storyline, Databases, Integration, Microsoft Project, Training, Business Process
Education
Walden University 2014 — 2016
Masters in Education, Educational/Instructional Technology, 4.0
Hofstra University 1976 — 1979
BA, Political Science
Long Island University, Southampton Campus 1975 — 1976
Liberal Arts and Sciences, General Studies and Humanities
Fiserv EFT March 1993 - February 2011
Fiserv EFT March 1993 - February 2011
Fiserv EFT March 1993 - 2011
Skills
Customer Oriented, People Skills, Team Leadership, Customer Service, Data Center, Disaster Recovery, Internet, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Problem Solving
Education
Gwynedd Mercy College 2009 — 2011
Master Degree, Master in Science Management
Gwynedd-Mercy College 2006 — 2009
Bachelor of Business Administration (B.B.A.), Business Administration
Cheyney University of Pennsylvania 1984 — 1987
Fiserv EFT 2008 - 2011
Education
Arcadia University
Business
Fiserv EFT July 2013 - Present
Shenzhen Mindray Bio-Medical Electronics Co. Ltd January 2013 - June 2013
Shenzhen Mindray Bio-Medical Electronics Co. Ltd. October 2011 - October 2012
SS&C/Micro Design Services September 2000 - March 2009
Skills
Software Quality..., Proficiency Testing, Agile Methodologies, SDLC, Functional..., Unit Testing, Functional Testing, System Testing, Integration Testing, Regression Testing, Ad Hoc Networks, Technical Documentation, People Skills, SQL Queries, Basics of Unix, Project Management, LAN-WAN, Network Topology, Medical Devices, Integration, Testing, Unix, Test Planning, User Acceptance Testing
Education
University of Phoenix 2009 — 2011
Project Management Diploma, Project Management, 3.75
County College of Morris 1999 — 2001
Systems Networking Diploma, LAN/WAN, 3.5
Ravn Property Management July 2007 - Present
The Regence Group May 2005 - November 2006
Programming & Consulting Services, Inc May 2003 - May 2005
Kroger/Fred Meyer, Inc February 1999 - April 2003
Fiserv EFT February 1998 - February 1999
Red Lion/Double Tree Hotels February 1996 - February 1998
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Photoshop, PowerPoint, Unix, MS Access, Outlook, Windows 7, MS Project, Lotus Notes, TCP/IP, Windows NT, Crystal Reports, CA7, CA11, SNA
Education
Clark College 2011 — 2011
unix, database design using access, MS powerpoint 2010, intro to local area network, Photoshop, Digit
Systemation Inc 2001 — 2001
certification, Project Management For Information Systems
Triton College 1983 — 1984
certificate, Business/ Data Processing
Terremark August 2011 - Present
Fiserv EFT August 2010 - August 2011
Broadridge March 2007 - August 2010
Automatic Data Processing September 1998 - March 2007
Skills
Unix, AIX, Sybase, SDLC, Databases, Data Warehousing, PL/SQL, Oracle, RMAN, Oracle RAC, Oracle ASM, Oracle Dataguard, Perl, Data Guard, Database Administration, Disaster Recovery, Performance Tuning, Solaris, Production Support, Replication, Integration, Linux, SQL Tuning, Shell Scripting, VMware, Apache, Red Hat Linux, System Administration, Microsoft SQL Server, High Availability, Security, Servers, Data Migration, Unix Shell Scripting, Database Design, Testing, Data Modeling, Troubleshooting, System Deployment, HP-UX, Enterprise Architecture, ETL, Weblogic, SQL*Plus, T-SQL, IIS, SQL, Requirements Analysis, SOA, ITIL
Education
New Jersey Institute of Technology 1994 — 2000
BS, Computer Science
Atomic Energy Central School
New Jersey Institute of Technology
MS, Computer Science
Capgemini 2015 - Present
Fiserv EFT September 2013 - Present
Walt Disney Parks & Resorts October 2012 - June 2013
Lockheed Martin April 2011 - October 2012
IBM January 2006 - June 2010
IBM Global Services November 2001 - January 2006
AT&T July 2000 - November 2001
AT&T April 1997 - July 2000
Skills
Internal Audit, Security, ITIL, Information Security..., Information Security, Business Analysis, SDLC, IT Service Management, Management, Risk Management, Vendor Management, CISA, IT Strategy, IT Audit, Disaster Recovery, Sarbanes-Oxley Act, IT Management, PMP, Computer Security, Information Technology, Servers, Enterprise Software
Education
Barry University 1999 — 2001
Master of Science, Information Technology
Barry University
Bachelor of Professional Science, Human Resource Management
Fiserv EFT February 2011 - Present
Gail Pentz Life Coach January 2009 - February 2011
T.W.I.C.E. Educational Services, Inc January 2009 - December 2010
First Data International October 2009 - November 2010
Goldleaf Financial Solutions April 2008 - December 2008
Sarasota Christian School February 2006 - July 2008
First Data International (formerly PaySys International, Inc.) February 2003 - February 2006
Softech Solutions, Inc February 2002 - December 2002
PaySys International, Inc May 1998 - November 2001
PaySys International, Inc. March 1995 - April 1998
Skills
Training, Instructional Design, Coaching, Leadership Development, Life Coaching, Software Documentation, Technical Writing, Writing, Non-profits, Technical Documentation, Editing, Business Analysis, Quality Assurance, SDLC, SnagIt, Software Project..., Time Management, Credit Cards, Requirements Gathering, Entrepreneurship, Leadership, Management, E-Learning, Business Requirements, Requirements Analysis, Program Management, Risk Management, Interviews, Workshop Facilitation, Vendor Management, Payment Systems, Team Building, Change Management, Banking, Process Improvement, User Acceptance Testing, SharePoint, Team Leadership, CRM, Project Delivery, PMO, Project Portfolio..., Consulting, Financial Services, Business Process..., Nonprofits
Education
Coach U
Dream Coach University
Life Coaching
Messiah College
B.A., Christian Education
Oral Roberts University
Journalism, Education
University of Central Florida
M.A., Secondary English/Writing, 4.0
Fiserv EFT May 2012 - Present
EFT Solutions October 2007 - October 2012
Mtr. West Retirement Corp. Inc June 2006 - September 2007
Skills
General Ledger, Account Reconciliation, Process Improvement, Journal Entries, Sarbanes-Oxley Act, Banking, Payments, Accounting, Debit Cards, Accounts Payable, Financial Reporting, Accounts Receivable, QuickBooks, Financial Accounting, Internal Controls, Auditing, Revenue Recognition
Education
Warner Pacific College 2008 — 2010
MS in Management and Organizational Leadership
Mt. Hood Community College 2004 — 2006
Accounting
Eastern Oregon University 2003 — 2006
BS, Accounting
Transitional Data Services - TDS June 2015 - Present
CenturyLink Technology Solutions July 2010 - June 2015
Savvis Communications July 2010 - June 2013
IBM Global Services October 2000 - August 2011
Orion Capital Insurance Group June 1996 - October 2000
Fiserv EFT March 1990 - August 1996
Skills
Virtualization, Solution Architecture, ITIL, Data Center, Cloud Computing, Disaster Recovery, High Availability, Enterprise Architecture, IT Strategy, IT Service Management, Data Migration, VMware, Storage, Servers, Storage Area Networks, Citrix, Infrastructure, Integration, IT Operations
Education
Computer Processing Institute 1983 — 1984
Computer Operator
E C Goodwin Technical High School 1976 — 1980
One Stop March 2014 - Present
Convergys February 2014 - Present
Fiserv EFT May 2012 - September 2013
EchoStar Corporation September 2010 - January 2012
Walmart November 2009 - March 2010
Skills
Customer Service, Customer Satisfaction, Customer Relations, Customer Retention, Data Entry, Call Centers, Sales, Sales Management, Social Media Marketing, Management, Phone Etiquette, IP Phones, Creativity Skills, Public Relations
Education
Gaston College 2011 — 2012
Paul Mitchell the School-Gastonia 2010 — 2010
Cosmetology/Cosmetologist, General
Lincolnton High School 2007 — 2009
High School Diploma
Beacon Health Options December 2014 - Present
Magellan Health 2009 - 2014
Fiserv EFT June 2006 - March 2009
Skills
Customer Service, Communication, Employee Training, Supervisory Skills, Corporate Communications, Escalation Resolution, HIPAA, Claims Management, Claim Investigation, Appeals, Managed Care, Benefits Administration, Call Centers, Training, Management, Mentoring, Health Insurance, Documentation, Healthcare, Medicare, Process Improvement, Team Building, Leadership
Education
Bauder College 2003 — 2004
none, Business Administration and Management, General
U.S. Bank July 2014 - Present
Bank of America Merrill Lynch July 2010 - July 2014
The Bank of New York Mellon September 2006 - July 2010
Fiserv EFT September 2004 - September 2006
US Trust March 2001 - September 2004
First National Bank of Florida December 1995 - March 2001
Education
Florida Gulf Coast University
B.S., Legal Studies
University of Florida
Graduate - School of Banking
Fiserv October 2013 - Present
Fiserv EFT September 2010 - Present
GES Exposition Services January 2004 - September 2010
RWD Technologies March 2001 - December 2003
Price Waterhouse Coopers April 1999 - March 2001
Accenture April 1996 - April 1999
Environmental Elements Corporation June 1991 - June 1994
Skills
CRM, PMP, PMO, Project Management, Project Portfolio..., Requirements Analysis, Product Management, Change Management, Management, Agile Methodologies, Leadership, Start-ups, Software Development, Salesforce.com, Business Strategy, Testing, Budgets, Professional Services, Consulting, Governance
Education
Lehigh University - College of Business and Economics 1994 — 1996
MS, Management of Technology
Lehigh University 1987 — 1991
BS, Electrical Engineering
T&M Protection Resources, LLC September 2013 - Present
Fiserv EFT August 2011 - September 2013
Sprint Nextel/Virgin Mobile USA January 2010 - August 2011
Virgin Mobile September 2007 - January 2011
Skills
Legal Compliance, Fraud, GPS, Risk Management, Analysis, Data Analysis, Financial Risk, Credit Cards, Financial Analysis, Banking, Process Improvement, Payments, Business Analysis, Risk Assessment, Call Center, Access, Program Management, Credit, Software Documentation, Financial Reporting, Analytics, Policy, Accounting, Certified Fraud Examiner
Education
Centenary College 2003 — 2007
Bachelor of Science (BS), History/Minor Criminal Justice
RE/MAX Action November 2014 - Present
RE/MAX Action March 2014 - Present
RE/MAX Action March 2012 - Present
RE/MAX Action January 2012 - Present
RE/MAX Action February 2006 - Present
RE/MAX Action June 2004 - Present
RE/MAX Action January 2002 - Present
Women's Council of Realtors December 2005 - Present
Tellabs September 1999 - June 2002
Fiserv EFT October 1996 - October 1998
Skills
Relocation, First Time Buyers, Distressed Property, Foreclosure Properties, Foreclosures, Downsizing, Luxury Lifestyle, Residential Resale, Residential Purchases, Residential Listings, Remodeling, Rehabs, Rehabbing, Rentals, Renters, Real Estate, Real Estate Investment, Real Estate Transactions, Property, Investment Properties, marketing homes, selling homes, Home Staging, Listings, Buyer Representation, Move Up Buyers, e-PRO, Buyers, Sellers, Referrals, First Time Home Buyers, Selling, Residential Homes, ABR, Single Family Homes, Townhomes, Real Property, Relocation Buyers, Seniors, Income Properties, Purchasing, New Homes, SFR, Investors, Vacation Homes, National Association of..., HUD, Marketing Homes, Luxury, Renovation
Education
Maryville University of Saint Louis 1965 — 1969
BA, INTERIOR DESIGN-ART HISTORY-LIB ARTS
Maryville University of Saint Louis
Bachelor's degree, INTERIOR DESIGN & ART HISTORY
The Intersect Group August 2011 - March 2012
Fiserv EFT 2004 - 2011
Electronic Data Systems 1997 - 2004
Global Processing Alliance 1994 - 1997
Education
The Chubb Institute
Kent State University 1975 — 1980
Allconnect June 2015 - Present
Allconnect May 2014 - June 2015
CLA May 2011 - May 2014
Fiserv EFT March 2006 - September 2010
Carreker Corporation/Checkfree/Fiserv November 1998 - March 2006
SS&C Technologies February 1998 - August 1998
Federal Reserve Bank of Atlanta 1994 - 1997
Federal Reserve Bank of Atlanta 1991 - 1993
Intersoft Systems, Inc 1990 - 1991
Skills
Software Quality..., Software Development, Testing, Databases, Software Documentation, Project Planning, Troubleshooting, Requirements Analysis, Quality Assurance, Analysis, SDLC, Management
Education
Saint Petersburg University of Transport 1982 — 1987
Master Of Science, Computer Science
Fiserv EFT November 2009 - Present
Fiserv 2009 - Present
Atlanta Technology Force, Inc. July 2009 - November 2009
Sprint March 2002 - March 2009
Sprint Nextel 2000 - 2001
WebMD 1999 - 2000
SUPPORT TECHNOLOGIES, INC. 1998 - 1999
Education
Gwinnett Technical College 1996 — 1999
Associate/Applied Technology, Computer Programming
Kent State University 1982 — 1988
BA, English
Route 66 Extended Warranty June 2013 - Present
Fiserv EFT January 2012 - June 2013
Transamerica Retirement Management February 2008 - January 2012
Harland Clarke December 2007 - February 2008
John H. Harland March 2006 - December 2007
Liberty Enterprises August 2001 - March 2006
Hertz Equipment Rental 1996 - 1997
Skills
Sales, Sales Management, Account Management, New Business Development, Strategic Planning, B2B, Business Development, Team Building, Solution Selling, Leadership, Cold Calling, Negotiation, Marketing Strategy, Relationship Management, Sales Presentations, Direct Marketing, Coaching, Call Center, Marketing, Contract Negotiation, Insurance, Sales Operations, Start-ups, Strategy
Education
University of Phoenix-Jacksonville 2000 — 2002
MBA, Business
Florida State University 1992 — 1996
BS, Social Science
Progressive Insurance March 1998 - July 2000
Parker Hannifin January 1995 - March 1998
Fiserv EFT May 1993 - January 1995
Skills
COBOLII, Assembly Language, SAS Programming, SQL, JCL, Data Warehousing, Data Analysis, Software Development, Business Analysis, Financial Analysis, Banking, Commercial Insurance, Manufacturing..., Project Management, Microsoft Office, DB2, GQL, Problem Solving, Tax Preparation, Systems Analysis, Inventory Management, Integration, Continuous Improvement, Business Process..., Program Management, Testing, COBOL
Education
Case Western Reserve University 1996 — 1997
Master of Business Administration (MBA) not completed, Business Administration
Lake Erie College, Painesville, OH 1991 — 1994
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services, over 3.0
Lakeland Community College 1988 — 1992
Associate of Arts and Sciences (AAS), Information Systems, over 3.0
Fiserv EFT June 2007 - Present
Fiserv Corp June 2007 - Present
Glenview Partners LLC October 2005 - April 2007
NYCE Corporation June 1999 - September 2005
Summit Bank (currently Bank of America) February 1997 - June 1999
Skills
Electronic Funds..., Vendor Management, Debit Cards, Banking, Management, Payment Systems, Project Management, Electronic Payments, Strategic Planning, Account Management, Payment Card Processing, Credit Cards, Payments, Cards, JCL, ATM networks, Team Building, E-payments, Process Improvement, Business Continuity, COBOL, Business Requirements, Mobile Payments, Internet Banking, Leadership, Transaction Processing, PCI DSS, Business Analysis, SDLC, Relationship Management, Requirements Gathering, EMV, Financial Services, POS, Project Portfolio..., Risk Management, Executive Management, PMO, Start-ups, Product Management, Requirements Analysis, Integration, Business Process..., Software Project..., IT Management, CRM, Visio, E-commerce, Resource Management, ISO8583
Education
Bergen Community College 1989 — 1991
AS, Biology
Morris Hills high school 1984 — 1987
William Paterson College
Science
U.S. Bank April 2013 - Present
Fiserv EFT December 2004 - April 2013
Salem-Keizer Public Schools December 2000 - December 2004
Freightliner November 1998 - December 2000
Electra Central Credit Union June 1997 - October 1998
Skills
Project Portfolio..., MS Project, Project Planning, Program Management, Systems Analysis, Project Implementation, Product Development, Software Development, Database Design, COBOL, Software Project..., Software Design, Software Implementation, SAP, SQL, Staff Supervision, Mentoring, Organizational..., Quality Assurance, PMP, PMO, SDLC, Testing, Project Management, Analysis, Outsourcing, Risk Management, Management, Resource Management, Leadership, Vendor Management, Requirements Analysis, Business Analysis, Visio, Agile Methodologies, IT Management, IT Strategy, SharePoint, Project Delivery, Disaster Recovery, User Acceptance Testing, Budgets, Scrum, Change Management, Software Quality..., Cross-functional Team..., Debit Cards, Payment Systems, Electronic Payments, IT Operations
Education
University of Phoenix 1999 — 2001
BS, Information technology
Lane Community College 1977 — 1979
AS Computer Programming, Programming
Citi Prepaid Services January 2014 - Present
Citi Prepaid Services February 2011 - Present
Planet Group, Inc. October 2010 - January 2011
NetEffects July 2009 - April 2010
Cambridge EFT Consulting, Inc. April 2008 - December 2009
Fiserv EFT May 1995 - April 2008
Electronic Data Systems April 1999 - July 2000
Electronic Data Systems June 1998 - December 1998
Electronic Data Systems October 1996 - June 1998
Electronic Data Systems May 1995 - October 1996
Skills
EFT, Debit Cards, Prepaid Cards, Cards, Electronic Payments, Payments, Payment Systems, Transaction Processing, Business Analysis, Vendor Management, Electronic Funds..., Analysis, Payment Card Processing, Mobile Payments, Management, Financial Services, Business Development, CRM, Process Improvement, SDLC
Education
Purdue University, Krannert Graduate School of Management 1993 — 1995
Master, Business Administration; Finance
La Salle University 1988 — 1991
B.S.-Business Administration, Finance, Management
Trinity High School 1979 — 1983
Lowe's Companies, Inc. September 2015 - Present
Globallogic March 2013 - November 2014
GlobalLogic March 2011 - March 2013
Fiserv EFT June 2009 - January 2011
Aricent 2007 - 2009
Skills
C, ClearCase, Agile Methodologies, C++, Unix, Software Development, Unix Shell Scripting, SQL, Requirements Analysis, SDLC, Data Structures, Programming, Software Project..., Testing
Education
Delhi University
Masters Computer Science, Computer science
St. Xavier School - Delhi
Fiserv EFT 2001 - Present
Skills
IT Infrastructure, Microsoft, Microsoft SQL Server, Project Management, Troubleshooting, HTML, Process Improvement, TCP/IP, Data Analysis, VMware, Testing, Security, Software Development, IT Management, Requirements Gathering, SQL, XML, Requirements Analysis, Hardware, Servers, Networking, Technical Support, Infrastructure, Databases, Business Process, Software Documentation, Disaster Recovery, Vendor Management, SharePoint, Software Installation, Windows Server, Windows, Team Leadership, Integration, Software Project..., Analysis, Operating Systems, Data Center, Network Administration, Windows 7, Business Analysis, Software Implementation, System Administration, Cloud Computing, Business Intelligence, Microsoft Office, Active Directory, IIS
Education
Auburn University
Bachelor’s Degree
3M Health Care April 2013 - Present
Friends of West Windsor Open Space 2005 - May 2013
Excelsior Programming March 2010 - April 2013
Township of West Windsor 2000 - December 2012
Fiserv EFT April 2011 - November 2011
IBM January 2008 - March 2010
Cognos February 1999 - January 2008
SIG APL 1994 - 2001
LEX 2000, inc June 1995 - February 1999
GE August 1990 - June 1995
Skills
Software Design, Software Development, Software Documentation, Java, Programming, Cognos, Consolidation, Problem Solving, Financial Reporting, SQL, C++, Unix, HTML, Analysis, Windows, Operating Systems, VBA, Data Analysis, C, Web Applications, Requirements Analysis, Excel, Documentation, XML, MySQL, Linux, Access, Databases, Web Design, Testing, Word, Writing, Microsoft Excel, Microsoft SQL Server, Management, Business Intelligence, Software Project...
Education
Mercer County Community College 2010 — 2011
No degree yet, Computer technology
Lansing Community College 1985 — 1986
Certificate, Data processing
Michigan State University 1979 — 1985
BS, Physics
Unatego High School 1976 — 1979
Regents Diploma, College Prep
KPMG US September 2014 - Present
Fiserv EFT November 2010 - September 2014
Ernst & Young April 1998 - January 2009
DuPont Fibers / The Merchandising Group December 1995 - April 1998
Skills
PMP, PMO, Vendor Management, SDLC, Business Analysis, Program Management, Project Portfolio..., Business Process..., Process Improvement, IT Strategy, IT Management, Certified Project..., ITIL, Resource Management, Visio, Change Management, Project Management, Requirements Analysis, Integration, IT Service Management, Project Delivery, Information Technology, Management
Education
Baker University 2010 — 2010
Project Management
The Chubb Institute 1995 — 1996
PC Applications, Information Technology
Fiserv EFT May 1987 - Present
TransAllliance/EDS/The Exchange 1987 - 2002
Education
University of Washington, Michael G. Foster School of Business 1998 — 2000
Accounting
Bellevue College 1987 — 1997
AA, Accounting
Fiserv EFT April 2013 - Present
Skills
Architecture, EAI, J2EE Architecture, SOA, Cloud Computing, Integration, Java Enterprise Edition, Enterprise Architecture, Messaging, TOGAF, Security Management, Performance Tuning, Project Management, SaaS, SDLC, Business Analysis, IT Strategy, Data Warehousing, Agile Methodologies
Education
University of Mysore
Bachelor of Engineering, Electrical & Electronics
Indira Gandhi National Open University 1996 — 1999
MBA, Operations Research
Auction.com May 2013 - Present
E*TRADE April 2011 - March 2013
E*TRADE Financial April 2007 - March 2011
Ariba 2006 - 2007
Netline 2005 - 2006
Yahoo! May 2003 - October 2005
Free Lance December 2001 - May 2003
Fiserv EFT May 2001 - November 2001
Walt Disney Internet Group January 1999 - March 2001
Apple Computer April 1996 - January 1999
Skills
Operational Excellence, Web Applications, Scalability, Web Services, User Experience, Enterprise Software, SDLC, Unix, Integration, Testing, Apache, C++, SOA, Software Development, Distributed Systems, Perl, Software Design, Linux, Enterprise Architecture, Scrum, Agile Project Management, Java, Databases, System Architecture, MySQL, Agile Methodologies, Software Engineering, Project Management, Management, XML, Software Project..., Subversion
Education
Indian Institute of Technology, Kharagpur
Master's Degree, computer science
Sri Venkateswara University
Bachelor's Degree, Electrical, Electronics and Communications Engineering
Fiserv EFT May 2013 - Present
ANGEL OF MUSIC PRODUCTIONS January 2007 - Present
Citi December 2007 - December 2012
The Receivable Management Services Corporation (RMS) September 2003 - June 2006
Skills
Final Cut Pro, Adobe Creative Suite, Pro Tools, Logic Pro, Steinberg Nuendo, Fruity Loops, MAYA, MAX/MSP, Customer Service, PowerPoint, Editing, Music Production, Graphic Design, Photoshop, Project Management, Camtasia, Entertainment, Microsoft Office, Social Media, Social Networking, Video Production, Digital Video, Video Editing, Digital Photography, Audio Engineering, Audio Mixing, Digital Audio, Sound Design
Education
Arizona State University 2013 — 2014
Bachelor of Arts (BA), DIGITAL CULTURE (MUSIC), 3.83 GPA
Pima Community College 2010 — 2012
Associate of Science (A.S.), DIGITAL FILM ANIMATION
Pima Community College 2008 — 2010
Liberal Arts, Associates of Arts Degree
Bout Time Pub & Grub October 2014 - Present
Catalyst Card Company April 2014 - January 2015
Catalyst Card Company January 2014 - April 2014
Peppers July 2012 - November 2013
Fiserv EFT July 2007 - October 2010
Skills
Teamwork, Sales, Customer Service, Microsoft Excel, Inventory Management, Process Improvement, Customer Satisfaction, Financial Services, Data Entry, PowerPoint, Outlook, Microsoft Word, Auditing, Microsoft Office, Leadership, Supervisory Skills, Sarbanes-Oxley Act, Finance, Training, Hospitality, Spreadsheets, Office Administration, Administration, Office Management, Food, Project Planning, Public Relations, Expense Reports, Census, Policies & Procedures..., Management, Vendor Management
Education
Clackamas Community College 2008 — 2011
Associate's degree, General Studies, 3.65
ADP August 2013 - Present
ADP January 2011 - July 2013
Fiserv EFT December 2006 - July 2008
PNC Bank December 2000 - November 2004
Skills
Cold Calling, Salesforce.com, Account Management, Sales Process, Lead Generation, Customer Retention, B2B, Complex Sales, Sales Presentations, Strategic Selling, Time & Attendance, Client Relations, Program Implementation, New Product..., Client Development, Training, Direct Sales, Employee Benefits, Insurance
Education
Lehigh University 2015 — 2017
Master's degree, Counseling Psychology
Regent University 2007 — 2014
Bachelor of Applied Science (B.S., Psychology
Johnson Controls May 2015 - Present
Dowley April 2012 - May 2015
Johnson Controls October 2009 - April 2012
ADT Systems December 2008 - October 2009
Fiserv EFT September 2006 - October 2008
West Corporation October 2000 - September 2006
Skills
Telecommunications, Customer Service, Troubleshooting, Networking, Management, Project Management, WAN, IP, Analysis, TCP/IP, VPN, Routers, MPLS, Sales, Marketing, Microsoft Exchange, Banking, Engineering, Security, Software Documentation, Routing, Databases, Integration, Microsoft Excel, CCTV
Education
Francis Tuttle Technology Center
Business
Northwest Classen
Diploma, General Studies
Fiserv EFT November 2014 - December 2014
AquaComfort Technologies January 2013 - September 2014
Insurance Programmers, Inc. May 2009 - May 2010
UPS Capital® August 2002 - December 2008
Skills
Customer Service, Administrative..., Microsoft Excel, Microsoft Office, Insurance, Data Entry, Accounts Payable, Financial Reporting, Bill Payment, Account Reconciliation, Corporate Finance, Team Building, Strategic Planning, Outlook, Human Resources, Financial Services, Banking, Bank Reconciliation, Branch Banking, Process Improvement, QuickBooks, Research, Teamwork, Time Management, Troubleshooting, Training, Auditing, Passionate about work, Administrative..., Office Administration, Bookkeeping, Driven By Results, Credit, Customer Satisfaction, Data Analysis, Office Equipment, Phone Etiquette, Business Ethics, Pricing, Organization Skills, SBA, Loan Origination, HIPAA, Medicare, Supply Chain..., Healthcare Management, Healthcare, Talent Acquisition, Leadership, Applicant Tracking...
Education
Allen School-Brooklyn
Certificate, Medical Insurance Specialist/Medical Biller, A+
City University of New York-Brooklyn College
N/A, Liberal Arts and Sciences/Liberal Studies
Hollander Sleep Products, LLC July 2013 - Present
Fiserv EFT July 2012 - July 2013
Marshalls May 2011 - June 2012
Pillar Processing, LLC August 2010 - February 2012
Lane Bryant June 2008 - May 2010
Skills
Quality Assurance, Customer Service, Merchandising, Microsoft Office, Microsoft Excel, Direct Sales, Visual Merchandising, Public Relations, Advertising, Fashion Shows, Data Entry, Document Imaging, Client Relations Skills, Microsoft Word, Loss Prevention, Technical Design, Retail, Public Speaking, Fashion, Textiles, Product Development, Apparel, Inventory Management, Trend Analysis
Education
State University of New York College at Buffalo 2008 — 2012
Bachelor of Science (B.S.), Fashion Merchandising
Genesee Community College 2006 — 2008
Fashion Merchandising
JDA eHealth Systems Inc March 2014 - January 2015
HSBC September 2013 - December 2013
Discover Financial Services November 2012 - September 2013
Fiserv EFT February 2012 - July 2012
Northwestern Mutual November 2010 - March 2011
Abbott Laboratories November 2007 - November 2009
Tenneco September 2001 - June 2007
Pactiv Corporation September 2000 - September 2001
Army National Guard October 1985 - October 1994
Skills
Software Documentation, SharePoint, Business Analysis, Active Directory, Program Management, Computer Hardware, Networking, Microsoft Excel, Troubleshooting, Disaster Recovery, Databases, Visio, ITIL
Education
DeVry University 2008 — 2010
Technical Management, Project Management
College of Lake County 2004 — 2006
none, IT networking and PC classes
Wilbur Wright College 1992 — 1994
Yes, Associates in Art
U.S. Army Signal Center 1985 — 1985
certified, Secured Radio Systems
St Patricks High School 1979 — 1983
High School, Art
Stroz Friedberg August 2014 - Present
Bridgewater Associates LP April 2013 - Present
Fiserv March 2009 - March 2013
Fiserv September 2007 - March 2009
Fiserv EFT March 2006 - August 2007
Cerner Corporation January 2002 - March 2006
Arthur Andersen LLP June 1999 - December 2001
Sprint March 1996 - May 1999
Skills
Executive Management, Information Technology, Access, Leadership, Finance, Internal Audit, Security, Risk Management, Mergers & Acquisitions, Auditing, Business Strategy, Enterprise Risk..., Information Security..., Information Security, Strategy, Business Planning, Credit, Business Development, Program Management, Disaster Recovery, Soft Skills:...
Education
Kansas State University 1994 — 1994
MBA, Finance Major
Université d'Angers 1989 — 1992
Bachelor Business Administration, Business
University of Limerick 1990 — 1991
Erasmus (European Excahnge program), Business
Fiserv EFT December 2013 - Present
Anointed 1 Graphix January 2013 - Present
Avon January 2012 - Present
Convergys February 2009 - August 2011
Skills
Microsoft Office, Customer Service, Adobe Acrobat, Microsoft Word, Dreamweaver, PowerPoint, Adobe Creative Suite, Mac, Training, OS X, HTML, Microsoft Excel, Web Design, Photoshop, Flash, Social Networking, Graphic Design, Leadership, CSS, Social Media, Public Speaking, Illustrator, InDesign, Logo Design, Sales
Education
Liberty University 2014 — 2018
Bachelor of Applied Science (BASc), Psychology Christian Counseling
Stevens-Henager College 2010 — 2013
Bachelors, Graphic Design
CVCC 2005 — 2008
Associates, Business Administration
Kennesaw State University October 2015 - Present
Georgia State University February 2012 - Present
Fiserv EFT January 2007 - February 2012
Boys & Girls Clubs of Greater Lee County 2001 - 2005
Boys & Girls Clubs of Greater Lee County 1999 - 2001
Boys & Girls Clubs of Greater Lee County 1997 - 1999
Skills
Non-profits, Leadership Development, Program Management, Volunteer Management, Fundraising, Leadership, Nonprofits, Training, Community Outreach, Staff Development, Grant Writing, Program Development, Management, Public Speaking, Research, Project Planning, Program Evaluation, Budgets, Event Planning
Education
Georgia Southern University
Master of Education (M.Ed.), Higher Education/Higher Education Administration
Auburn University
Public Relations
Bellevue University
Human & Social Services Administration, Social Services
Mom June 2013 - Present
Fiserv EFT November 2011 - June 2013
Nordstrom March 2011 - November 2011
ADP January 2008 - June 2008
JPMorgan Chase - Treasury Services Sales – Public Sector September 2005 - January 2008
JPMorgan Chase - Treasury Services August 2000 - September 2005
Skills
Banking, Customer Service, Debit Cards, Marketing, Account Management, Sales, Coaching, Call Center, Business Development, Fraud, Fraud Detection, Client Services, Online content..., Marketing and creative..., Market research and..., Busminbesrs writing:..., Presentation analysis..., Research, Leadership Development, internal & External...
Education
Bergen Community College 2009 — 2011
AS, Marketing
Bekeley College of Business
Business Admin. E-Business
Fiserv EFT September 1998 - Present
Skills
Banking, Call Centers
Education
Dover Business College
Computer Operator, Associate
Fiserv EFT July 1998 - Present
Valley Savings Bank May 1988 - October 1994
Skills
Customer Service, Credit Cards, Risk Management, Banking, Analysis, Debit Cards, Financial Risk, Financial Services, Project Management, Relationship Management, Payment Systems, Operational Risk..., Payments, Electronic Payments, Credit, Payment Card Processing, Fraud, Retail Banking, Business Analysis, Call Centers, Financial Analysis, Cards, Risk Assessment, Fraud Detection, Credit Risk, Chargebacks, Operational Risk, Payment Industry, ATM networks, Credit Analysis, ACH, Certified Fraud Examiner, Transaction Processing, Core Banking, Merchant Services, Risk Analysis, Online Fraud, Credit Card Fraud, Credit Card Analytics, Financial Institutions
Education
Bergen Community College 1996 — 1997
PC Age
Network and System Administration/Administrator
Fiserv EFT May 2015 - Present
RadioShack September 2014 - May 2015
Dr. Mohsin Khan Medical Office September 2013 - May 2014
Progressive Insurance February 2012 - December 2012
Assemblymen Daryl C. Towns September 2009 - January 2010
Skills
Mobile Device Management, HP Quality Center, Adobe Photoshop, Windows Server 2008, Microsoft Office, WSUS, iOS, Android, Blackberry, OSX, Linux, PC Hardware, PC Software, Networking, Handheld Device Support, Desktop Support
Education
University at Buffalo 2014 — 2016
Bachelor of Applied Science (BASc), Computer Science
Kingsborough Community College 2012 — 2014
Associate of Science (A.S.), Medical Office Management/Administration, 3.1
Daverci LLC July 2013 - Present
Daverci, LLC April 2013 - July 2013
WebMD June 2012 - April 2013
RMLS August 2007 - June 2012
Integranova July 2006 - March 2007
Everest Consultants 2002 - 2006
TMP Worldwide April 2001 - April 2002
Alcatel October 2000 - June 2001
Fiserv - EFT October 1999 - October 2000
Freightliner Corp 1994 - 1998
Skills
SSRS, SSIS, .NET, Microsoft SQL Server, Microsoft Office..., C#, VB.NET, VMware Workstation, T-SQL, JavaScript, Web Development, Business Analysis, Team Leadership, Data Warehousing, Interviews, Presentations, Powershell, Microsoft Technologies, Informatica, Windows Server, Microsoft Office, SharePoint, Software Development, Databases, Visual Studio, Visio, ASP.NET, Integration, Visual Basic, Oracle, ETL, Requirements Analysis, Software Documentation, SQL, SDLC, Enterprise Software, Management, CRM, Testing, Consulting, Agile Methodologies, Systems Analysis, Business Intelligence
Education
Marylhurst University 1991 — 1993
Bachelor Of Science, Business and Technology Management
Portland Community College 1984 — 1989
Finance
Mt. Hood Community College 1981 — 1982
Computer Science
Santa Monica College 1979 — 1981
Photography and Grapic Arts
Lumblo Real Estate School 1979 — 1979
Sales Associated, Real Estate
Santa Monica High School 1976 — 1979
Bar-S Foods Co. - A Sigma company (ALFA Corp. Mexico) April 2014 - Present
International Dairy Distributors, LLC. May 2012 - March 2014
J&E International Tire and Rim Supply LLC August 2010 - May 2012
Arizona State University June 2010 - May 2012
Fiserv EFT January 2009 - February 2010
Skills
Spanish, Data Analysis, Social Networking, Logistics Management, Team Leadership, Time Management, Customer Service, Operations Management, Access, Fluent English, Microsoft Office, Accountability, Business Analytics, Attention To Detail, Proactivity, Innovation, Computer Proficiency, Goal Oriented, Highly motivated..., QuickBooks, Delivering Results, Adaptability, Cross Cultural..., International Logistics, Basic Photoshop, Logistic Support, Team-oriented, Work Well Independently, Relationship Management..., Presentation Design, Collaborative Problem..., Prioritize Workload, Multi Tasking, Analytic Thinking, Quantitative Analytics, Inventory Management, Budgets, Sales, Strategic Planning, Marketing, Negotiation, Sourcing, Human Resources, Teamwork
Education
Arizona State University 2010 — 2012
Bachelor Degree, Interdisciplinary Studies (Business Management & Communications)
W.P. Carey School of BusinessArizona State University 2010 — 2012
International Business Certificate
Scottsdale Community College 2006 — 2008
Associate Degree, Business Administration
Fiserv - Financial & Risk Management Solutions July 2011 - Present
Fiserv EFT April 2009 - July 2011
Digital Insight, an Intuit Company 2007 - 2009
Harland Clarke 2005 - 2007
FirstPoint Resources 2003 - 2005
Butler Technology Solutions 2000 - 2002
Equifax 1996 - 1997
Skills
Business Intelligence, Sales Management, Payment Systems, Executive Management, Credit, Consultative Selling, Account Management, Solution Selling, Customer Relations, Contract Negotiations, New Business Development, SaaS, Team Management, Direct Sales, Key Account Management, Sales Process, Negotiation, Risk Management, Cross-functional Team..., Business Management, Salesforce.com, Acclivus, Miller-Heiman Strategic..., Data Reconciliation, B2B, Marketing, Contract Negotiation, Leadership, Networking, Management, Sales Operations, Sales, Analytics, Relationship Management, Cold Calling, Banking, Program Management
Education
Clemson University 1991 — 1992
MBA, Services Marketing, MIS
Clemson University 1987 — 1991
BS, Marketing
Fiserv EFT June 1998 - Present
EDS Group 1998 - 2005
Diebold inc December 1980 - June 1998
Skills
Service Organizations, Product Development, Team Building, Strategic Business, Product Management, Requirements Analysis, Technology Development, R&D, ATM networks, Management, Strategy, Integration, Program Management, Vendor Management, Project Portfolio..., Project Management, Process Improvement, Training, Operations Management, Business Analysis, Service Delivery, ATMs, Software Project..., SDLC, Cross-functional Team..., Business Process..., PMP, Outsourcing, PMO, Business Intelligence, Executive Management, Debit Cards, Analysis, Mobile Payments, Risk Management, IT Strategy, EMV, Cards, Payment Systems, Payment Card Processing, Transaction Processing, ISO8583, Payments, E-payments, Credit Cards
Education
Massachusetts Institute of Technology - Sloan School of Management 2008 — 2010
Various, Business Development with Technical management
DeVry University 1976 — 1980
Bachelors, Electrical Engineering
Fiserv Card Services October 2008 - Present
Fiserv EFT March 1999 - October 2008
The Chase Manhattan Bank 1997 - 1999
Skills
Quality Assurance, Testing, User Acceptance Testing, Software Quality..., System Testing, Technical Management, Technical Leadership, Six Sigma, Yellow Belt, Process Improvement, Resource Management, Team Building, Employee Training, Test Planning, Business Process..., SDLC, CMM, Transaction Processing, Quality Control, Statistical Data..., Manual Testing, Test Cases, Management, Business Analysis, Program Management, Vendor Management
Education
Caldwell College 2013 — 2016
Master's degree, Business Administration, Management and Operations
Caldwell College 2013 — 2015
Bachelor of Science (BS), Business Administration, Management and Operations
Middlesex County College 1995 — 2000
Liberal Arts, Computers, Biology
Capri Institute 1993 — 1995
Cosmetology License
Wells Fargo Bank June 2010 - Present
Fiserv EFT April 2009 - June 2010
ACI Worldwide August 2004 - October 2009
ACI Worldwide July 2004 - June 2005
Fiserv / Banklink June 2002 - June 2004
Fiserv / Banklink January 2000 - June 2002
Fiserv / Banklink January 1998 - December 1999
Fiserv / Banklink January 1998 - December 1999
Fiserv / Banklink June 1992 - January 1998
Fiserv / Banklink June 1989 - June 1992
Skills
Business Development, Sales, CRM, Business Strategy, Banking, Relationship Management, Product Management, Payments, Business Analysis, Sales Management, Strategy, Leadership, Management
Education
Manhattan College 1985 — 1989
BS, Finance and Computer Information Systems
Home 2002 - Present
Fiserv EFT December 2000 - May 2002
The Heights by Marston Lake October 1999 - December 2000
Dorchester Park Apartments November 1997 - October 1999
Skills
human anatomy, human physiology, Biology, Organic Chemistry, endocrinology, Healthcare, Fundraising, Volunteering, Grant Writing, Community Outreach, Research, Creative Problem Solving, Creativity
Education
University of Colorado Denver 2012 — 2015
Bachelor's of Science, Human Biology, 3.8
Community College of Aurora 2009 — 2011
Undergraduate courses, 3.83
CIT October 2011 - Present
Bank of America Merrill Lynch April 2010 - October 2011
BMW April 2008 - February 2010
Citi May 2004 - June 2008
Fiserv EFT March 2002 - June 2004
EDS March 1997 - March 2002
Standard & Poor's October 1986 - March 1997
Skills
SDLC, PMO, PMP, Business Analysis, Program Management, Project Portfolio..., Project Management, Oracle, IT Management, Business Process, CRM, Software Development, Portfolio Management, Cross-functional Team..., ITIL, Risk Management, Testing, Strategy, Visio, Vendor Management, Management, Requirements Gathering, Agile Methodologies, Software Project..., Financial Services, Outsourcing, Leadership, Quality Assurance, Process Improvement, Cloud Computing, IT Strategy, Telecommunications
Education
Manhattan College 1984 — 1987
MBA, Finance
Manhattan College 1977 — 1980
BEE, Engineering
Crestron Electronics July 2015 - Present
Confidential June 2012 - Present
LinkedIn January 2014 - April 2015
Fiserv EFT April 2013 - December 2013
TaskStream March 2011 - June 2012
Confidential February 2010 - March 2011
OPUS-ISM LLC October 2008 - December 2009
Tokio Marine Management March 2007 - October 2008
The Reserve November 2005 - March 2007
Insurance Services Office May 2000 - October 2005
Skills
SQL, Databases, .NET, JavaScript, HTML, DB2, COBOL, Visual Basic, XML, Visio, RAD, C++, Microsoft Office, C#, UML, Sybase SQL Anywhere, LoadRunner, ASP, VBScript, SOAP, JTest, Sybase, Websphere, C, MySQL, ClearCase, ClearQuest, JMeter, PHP, IIS, J2EE, SDLC, Business Analysis, Business Requirements, SQL Server, Quality Assurance, Integration, Web Applications, MS Project, Agile Methodologies, Scrum Master, Process Improvement, PMO, Vendor Management, Cloud Computing, Software Development, Scrum, PMP, Enterprise Software, Software Project...
Education
Stevens Institute of Technology 2003 — 2005
MSIS, Information Management
City University of New York-Brooklyn College
BS, Computer Science
Capco August 2014 - Present
JPM Chase - Private Bank August 2013 - July 2014
Citi Private Bank - Trust August 2010 - July 2013
Fiserv EFT March 2009 - August 2010
JPMorgan Chase October 1991 - October 2008
Skills
Project Management, PMO, Product Management, Business Analysis, PMP, Program Management, Vendor Management, Disaster Recovery, Portfolio Management, Internet Banking, Infrastructure..., IT Strategy, IT Management, Project Delivery, Risk Management, Integration, CRM, Process Improvement, Management, Governance, Strategic Planning, SDLC, Strategy, Information Technology, Six Sigma, Project Portfolio..., Financial Services, Team Building
Education
City University of New York-Brooklyn College 1981 — 1990
C.I.S.
CVS Caremark Corporation January 2011 - Present
CVS Caremark Corporation January 2010 - January 2011
Fiserv EFT January 2009 - January 2010
Fiserv EFT January 2008 - January 2009
Continental Fulfillment Group, LLC. December 2006 - November 2007
Northrop Grumman May 2001 - May 2006
Skills
Lean Manufacturing, Six Sigma, Cross-functional Team..., Program Management, Forecasting, Business Development, Product Development, Contract Negotiation
Education
Arizona State University - W. P. Carey School of Business 2005 — 2007
MBA, Business
University of Phoenix 2003 — 2005
BSBA, Business Administration
Fiserv EFT April 2010 - Present
Yahoo! October 2006 - June 2009
Stream International 2003 - 2006
Associated Administrators 1997 - 2001
Consolidated Freightways 1986 - 1996
Education
Judson College 1974 — 1976
Fiserv EFT May 2012 - Present
Visa USA November 2010 - May 2012
Visa November 2004 - May 2012
Alliant Credit Union 1995 - 1999
Skills
Sales, Electronic Payments, Debit Cards, Payment Card Processing, Payments, Credit Cards, Payment Systems, Mobile Payments, Cards, Strategic Partnerships, Financial Services, Product Management, Relationship Management, Merchant Services, Salesforce.com, Business Development, CRM, Banking, SaaS, Vendor Management
Education
Indiana University Bloomington 1987 — 1991
Fiserv EFT August 1999 - Present
Fiserv EFT August 1999 - Present
NW Federal Credit Union 1996 - 1999
TJ Maxx 1992 - 1995
Education
Bellevue College 2002 — 2006
RealEC Technologies April 2015 - Present
JP Morgan Chase 1999 - Present
JPMorgan Chase July 1999 - March 2015
Fiserv EFT 1996 - 1998
Skills
Enterprise Architecture, IT Strategy, Program Management, Management, Integration, Requirements Gathering, Process Improvement, Software Project..., Vendor Management, Business Analysis, SDLC, Requirements Analysis, Software Development, Visio, SQL
Education
New York Institute of Technology 2000 — 2003
Master of Science (M.S.), Electrical and Computer Engineering
Marylhurst University 1997 — 1999
MBA, Organizational Development
Student-Athlete Enrichment & Development, LLC May 2006 - Present
Fiserv EFT February 1999 - January 2009
Florida A&M University October 1988 - July 1998
Education
Florida Agricultural and Mechanical University 1977 — 1982
BS, Broadcast Journalism
PacifiCorp August 2012 - Present
PacifiCorp with Meridian Technology Group August 2011 - August 2012
Fiserv June 2010 - August 2011
Fiserv February 2008 - April 2011
Fiserv EFT August 2006 - February 2008
TPI Systems September 1997 - September 2006
ADP Dealer Services 2006 - 2006
US Army October 1991 - November 1994
Skills
Security, CISSP, Firewalls, Servers, ISO 27001, VPN, Security Awareness, Visio, Routers, Network Security, Information Security..., Disaster Recovery, SQL, Malware Analysis, PCI DSS, Vulnerability Management, Vulnerability Assessment, Project Management, Technical Support, System Administration, Risk, Business Continuity, Compliance, Windows, Unix, Information Technology, Risk Assessment, Penetration Testing, Solution Design, Linux, Documentation, Vendor Management, Troubleshooting, Networking, Computer Security, Computer Forensics, Databases, Risk Management, SOX, Security Audits, Incident Management, Compliance Management, NERC, SIEM, Cyber Security Framework, NIST 800-53, EnCase, McAfee SIEM, MAC, Information Security
Education
ITT Technical Institute 2003 — 2005
BS, Computer Science - Information Systems Security
Lewis and Clark College 2000 — 2003
college coursework, Computer Science - General
ITT Technical Institute 1995 — 1997
AS, Computer Science - CAD
Transaction Services Inc November 2003 - Present
Armed Forces Financial Network March 2008 - March 2012
Armed Forces Financial Network November 2003 - March 2008
Fiserv Inc 2003 - 2003
Fiserv EFT 2003 - 2003
EDS 1997 - 2003
BNY Mellon February 1994 - October 1997
Skills
Banking, Electronic Payments, Debit Cards, Business Development, Credit Cards, Management, Relationship Management, Vendor Management, Business Analysis, Payment Card Processing, Financial Services, Payments, Process Improvement, Product Management, Payment Systems, Risk Management, Transaction Processing, SDLC, Cards, Acquiring, Mobile Commerce, ACH, Mobile Payments, Strategy, Call Centers, CRM, E-payments, Analytics, Project Management, Executive Management, Business Process..., Project Portfolio..., E-commerce, Strategic Partnerships, Fraud, Credit, Toastmasters, Account Management, ATM networks, EFTPOS, Change Management, Outsourcing, PMO, PCI DSS, IT Strategy, Payment Gateways, Internet Banking, Financial Risk, Public Speaking
Education
Lycoming College 1980 — 1984
Fiserv EFT January 2014 - Present
Fiserv EFT February 2002 - Present
EDS November 2000 - February 2002
Lechter's 2000 - 2001
Interdiscipline Consultants 1986 - 2000
Skills
SDLC, PMP, Vendor Management, PMO, Business Analysis, Process Improvement, IT Strategy, Business Process..., Requirements Analysis, Requirements Gathering, Visio, Project Portfolio..., Software Project..., Leadership, Risk Management, Business Requirements, IT Management, Integration, Disaster Recovery, Business Process, Program Management, Resource Management, ITIL, MS Project, Business Intelligence, Project Delivery, Outsourcing, Management, Governance, Software Documentation, IT Operations, Quality Assurance, CRM, Cross-functional Team..., Change Management, Call Centers, Financial Services, Banking, User Acceptance Testing, SharePoint, Enterprise Architecture, Systems Analysis, IT Service Management, Project Management
Education
Fordham University 1979 — 1983
Bachelor of Science (B.S.), Information Systems
Fiserv EFT January 2006 - Present
Fiserv EFT February 2003 - December 2005
Skills
SDLC, PMO, Agile Methodologies, Project Portfolio..., Business Process..., ITIL, Business Analysis, Vendor Management, Project Management, Integration, Program Management, Software Project...
Education
County College of Morris 1984 — 1988
Fiserv EFT August 2010 - Present
Boca Java April 2008 - August 2010
BSG Clearing Solutions September 2008 - September 2009
Jettis Technologies January 2003 - April 2008
CCG Technologies 2003 - April 2008
iBill 1998 - 2003
Skills
Risk Management, Credit Cards, Fraud, Financial Risk, Payments, Analysis, Payment Card Processing, Fraud Detection, Management, Debit Cards, Electronic Payments, E-commerce, Training, E-payments, Chargebacks, Risk Assessment, AML, Banking, Program Management, Strategy, Credit, Relationship Management, Customer Service, Financial Analysis, Microsoft Excel, Microsoft Word, Leadership, Transaction Processing, Analytics, Account Management, Accounting, Financial Reporting, Operational Risk..., Payment Gateways, Certified Fraud Examiner, Compliance, Customer Relations, Excel, Microsoft Office, Risk, Business Strategy, Windows, Word, Research, Falcon, FalconView, Credit Analysis, Forecasting, Data Analysis, Anti Money Laundering
Education
Broward College 1996 — 2000
Taravella
Fiserv EFT April 2003 - March 2015
EDS 1999 - 2003
EDS November 1998 - December 1999
First Commerce Corporation July 1997 - November 1998
Skills
Business Analysis, Software Design, Technical Requirements, Management, Debit Cards
Education
Louisiana State University 1966 — 1973
BS, MS, Zoology(BS), Accounting(MS)
Fiserv September 2013 - Present
Fiserv May 2006 - September 2013
Attorney's Title Insurance Fund 2004 - 2006
Fiserv EFT 2000 - 2004
EDS 1996 - 2000
Skills
Six Sigma, Business Process, CMMI, Operational Excellence, Lean Manufacturing, SDLC, Business Process..., Business Analysis, Process Improvement, Requirements Analysis, Metrics, PMP, RUP, Software Project..., Program Management, Vendor Management, PMO, Integration, Project Portfolio..., Visio, Change Management, Business Requirements
Education
Indiana University Bloomington 1981 — 1985
BS
Motorola University
Six Sigma Green Belt, Lean
Uline May 2012 - Present
TekSystems 2012 - 2013
Fiserv EFT July 2007 - May 2012
National Financial Corporation 2006 - 2007
Skills
Disaster Recovery, Microsoft SQL Server, ITIL, VMware, Databases, Database Administration, Virtualization, Windows Server, Performance Tuning, IT Operations, Troubleshooting, System Administration, Cluster, Enterprise Architecture, High Availability, VMware ESX, SSIS, Database Design, Operating Systems, SSRS, Data Modeling, T-SQL, IIS, SQL, Stored Procedures, Unix, Networking
Education
Politechnika Lubelska 1997 — 2002
Master's degree, Electrical and Electronics Engineering
Fiserv EFT 2013 - Present
Isban (Ingeniería de Software Bancario) 2011 - 2013
Primax 2006 - 2011
Primax 2004 - 2006
Skills
Project Management, Product Development, Management, Leadership, PMP, Risk Management, Process Improvement, Cross-functional Team..., Team Leadership, Program Management, Forecasting, Strategy, CRM, Business Development, PMO, Strategic Planning
Education
Gordon College 1999 — 2004
BA
University of Massachusetts Boston
Project Management Institute
Boston University
Fiserv EFT August 2014 - Present
DataPath, Inc. March 2008 - August 2014
Lavender & Wyatt Systems, Inc. (LWSI) September 2005 - March 2008
DataPath, Inc. October 2003 - August 2005
InteliStaf Healthcare January 2001 - August 2003
Euronet Worldwide May 1999 - January 2001
Pacific Southwest Bank November 1989 - August 1997
Skills
Software Project..., Product Management, Software System Analysis, Business Analysis, Microsoft SQL Server, Payment Cards, Debit Cards, Credit Cards, ATMs, Visio, Compliance, EDI, IBM iSeries, BIRT, COBOL, Quality Assurance, Banking, FoxPro, Databases, Analysis, SQL, Agile Methodologies, Requirements Analysis, Leadership, Vendor Management, Payment Systems, PCI DSS, Payment Gateways, Payment Card Processing, SaaS, Project Management, Software Quality..., Cards, Integration, IT Management
Education
University of Arkansas at Little Rock 2008 — 2009
BS-MIS, Management Information Systems
Texas A&M University-Corpus Christi 1998 — 2005
Business, Accounting
Del Mar College 1996 — 1997
Business, Accounting
Fiserv EFT Human Resources GeneralistFiserv, Card Services2006 - Present
Fiserv, Inc. 2003 - Present
Skills
Onboarding, Applicant Tracking..., HRIS, Human Resources, Personnel Management, Program Management, Talent Acquisition, Vendor Management
Education
Loyola Marymount University
Elavon, Inc. January 2013 - Present
iHealth Technologies November 2011 - December 2012
TMX Finance June 2011 - October 2011
Fiserv EFT June 2004 - June 2011
Reed Construction Data June 2002 - June 2004
Mirant December 1998 - April 2002
National Market Share July 1996 - April 1998
Equifax April 1994 - July 1996
Xerox May 1992 - May 1993
Skills
Portfolio Management, Project Planning, PMO, Program Management, SDLC, Agile, Software Development, Change Management, PMP, Scrum, ERP, Project Management, Integration, Strategy, Requirements Gathering, CRM, Agile Methodologies, Management Consulting, Management
Education
Ithaca College 1988 — 1992
BS, Business Management, Political Science
Ithaca College
Open Solutions is now part of Fiserv. Please follow Fiserv at LinkedIn.com/company/Fiserv September 2014 - Present
Innovatient Solutions, Inc. June 2011 - September 2014
Open Solutions February 1996 - June 2011
Fiserv EFT 1988 - January 1996
Bank of Boston 1982 - 1988
St. Mary's Hospital - Waterbury Ct. 1977 - 1982
Skills
SDLC, Agile Methodologies, XML, Web Services, Scrum, Software Development, Microsoft SQL Server, C#, .NET, Programming, Requirements Analysis, ASP.NET, Leadership, Start-ups, PL/SQL, Business Analysis, SQL
Education
Central Connecticut State University
Finance
Fiserv EFT September 2014 - Present
Fiserv EFT April 2011 - September 2014
Fiserv EFT September 2002 - April 2011
Fiserv, EDS, CNS, TransAlliance September 2000 - September 2002
Adecco Technical; BEST Consulting June 1998 - September 2000
Education
Bellevue College 1996 — 1999
AA, Information Technology
Tomsk State University 1984 — 1991
BS from Tomsk State University, Theoretical Physics and Math
Fiserv EFT December 2012 - July 2015
U.S. Central January 2010 - September 2012
U.S. Central January 2007 - December 2010
U.S. Central January 2002 - December 2007
U.S. Central November 2001 - December 2002
Skills
Credit Unions, ACH, Process Improvement, Requirements Gathering, Visio, Banking, Requirements Analysis, Disaster Recovery, Project Management, User Acceptance Testing, PEP+, TSO, CICS, Tandem OS, Planview Enterprise, Test Director, Microsoft Office, Management, Troubleshooting
Education
Webster University 2001 — 2003
Master of Arts, Management
DeVry University 1999 — 2001
Bachelor of Science, Business Administration & Information Systems
Fiserv June 2005 - Present
MK Transport May 2010 - 2011
EDS/TransAlliance 1992 - 2005
Fiserv EFT 2000 - May 2004
Skills
Debit Cards, Business Analysis, Electronic Payments, Training, Financial Services, Relationship Management, Account Management, Transaction Processing, Development & delivery..., Payment Systems, Banking, Troubleshooting, Coaching, Payment Card Processing, Payments
Education
El Camino College 2004 — 2007
Communication
Southwest Benefit Consulting January 2013 - Present
Aflac October 2011 - Present
Fiserv EFT November 2009 - July 2011
NKK Switches October 2007 - January 2009
DHL Worldwide Express September 2002 - January 2007
DHL 1993 - 2007
Skills
Process Improvement, Management, Change Management, Vendor Management, Team Leadership, Operations Management, Cross-functional Team..., Customer Service, Customer Satisfaction, Leadership, Sales, Business Process..., Team Building, Account Management, Sales Management
Education
Arizona State University 1984 — 1987
Bachelor of Science, Business Management
Fiserv August 2015 - Present
Fiserv April 2014 - August 2015
Cenlar FSB November 2013 - April 2014
The Children's Home Society of NJ May 2013 - November 2013
Liberty Tax Services January 2013 - March 2013
Fiserv EFT March 2011 - November 2012
Liberty Tax Services January 2012 - April 2012
Kempisty & Co/ Malone Bailey LLP February 2011 - April 2011
Liberty Tax Services January 2011 - April 2011
Bank of America Merrill Lynch March 2008 - August 2010
Skills
Risk Management, Banking, Financial Analysis, Leadership, Business Analysis, Troubleshooting, Published Author, Tax Preparation, Payments, Microsoft Word, Microsoft Excel, Credit Cards, Project Management, Access, Team Building, SharePoint, Process Improvement, Public Speaking, Customer Service, Accounting, Coaching, Financial Services, Social Networking, Securities
Education
Kaplan University 2008 — 2010
MBA, Business Administration
Fisk University 1995 — 1999
Bachelors of Science, Business Management
IT Consultant September 2013 - Present
HVHC VisionWorks September 2012 - August 2013
ExxonMobil July 2009 - December 2009
IEM July 2006 - May 2009
Fiserv EFT April 2004 - January 2006
stromberg 1998 - 2002
stromberg, llc 1998 - 2002
kearney systems 1992 - 1998
Skills
RoboHelp, Microsoft Word, Quality Assurance, Adobe Acrobat, FrameMaker, Technical Writing, Business Process, Technical Communication, Budgets, Dreamweaver
Education
Indiana State University - School of Business
Communications
BNY Mellon August 2012 - Present
Pershing, a BNY Mellon company May 2010 - August 2012
Stifel Nicolaus July 1999 - August 2009
Fiserv EFT October 1996 - July 1999
Fiserv EFT February 1992 - October 1996
Philadelphia Stock Exchange September 1991 - February 1993
Skills
Mutual Funds, Series 7, Series 24, Asset Management, Portfolio Management, Due Diligence, Securities, Wealth Management, Corporate Actions, Back Office, Series 63, Managing Accounts, Bloomberg, Financial Services, Separately Managed..., Trading, Fixed Income, Investments, Equities, Bonds, FINRA, Asset Allocation
Education
Drexel University 1988 — 1992
North Catholic
U.S. Bank July 2012 - Present
United HealthCare (Consulting through MISI) April 2011 - July 2012
Fiserv EFT January 2006 - February 2011
HSBC Bank through Robert Half International August 2003 - December 2005
Lucent-Alcatel 1998 - 2003
Panasonic June 1990 - April 1998
Panasonic 1990 - 1998
Education
Kean University
BA, Economics
Stevens Institute of Technology
Masters, Master of Science, Technology Management
We were in the PMP study group
Fiserv EFT July 2012 - Present
Wachovia Bank, a Wells Fargo Company January 1999 - April 2010
Wells Fargo Bank formally Wachovia Bank January 1992 - January 1999
GPA 1995 - 1997
Wells Fargo Bank formally Wachovia Bank January 1988 - January 1992
Wells Fargo Bank formally Wachovia Bank January 1984 - January 1988
First National State Bank 1983 - 1986
Skills
Process Improvement, Management, Training, Leadership, Budgets, Banking, CRM, Performance Management, Human Resources, Customer Service, Forecasting, Mergers & Acquisitions, Project Management, Risk Management
Education
Felician College
Bachelor of Science, Business Management
Felician College 2005 — 2013
Associate, Business
Shionogi Inc. December 2012 - Present
Novartis Pharmaceuticals Corporation July 2012 - December 2012
Hoffmann-La Roche November 2007 - February 2012
Fiserv EFT June 1998 - July 2007
Thomas Cook Group 1990 - 1998
Skills
Compliance, Contract Negotiation, Database Management, Negotiation, Budgeting, Administration, Pharmaceuticals, Contract Management, Process Improvement, Change Management, Customer Relations, Strategic Planning, Quality Assurance, Pharmaceutical Industry, Budgets, CRO, CRM, Leadership, Program Management, Outsourcing, Project Planning, Clinical Development, Sourcing, Cross-functional Team..., Drug Development, Customer Service
Education
American InterContinental University 2009 — 2010
MBA, Healthcare Management
Montclair State University 2007 — 2009
BS, Humanities
Manchester Memorial Hospital May 2015 - Present
The Hospital of Central Connecticut February 2013 - Present
Vernon Manor 2013 - 2013
Fiserv EFT April 2007 - August 2008
Mortgage Lenders Network August 2005 - January 2007
Mortgage Lenders Network February 2004 - August 2005
Mortgage Lenders Network October 2003 - February 2004
Skills
Registered Nurses, Loans, Loan Servicing, Mortgage Lending, Software Documentation, Training, Foreclosures, REO, Payments, Credit, Banking, Mortgage Banking, Credit Analysis, Financial Analysis, Customer Service
Education
Central Connecticut State University 2014 — 2016
Bachelor of Science, Nursing
Capital Community College 2010 — 2012
Associate's Degree, Registered Nursing/Registered Nurse, Cum Laude
East Catholic High School 1996 — 2000
ARC December 2012 - Present
Fiserv EFT June 2008 - September 2012
Skills
Vendor Management, Team Building, Applicant Tracking..., Technical Recruiting, Customer Service, Account Management, SDLC, System Administration, Negotiation, Employee Benefits, Process Improvement, Business Analysis, Benefits Negotiation, Business Development, Employee Relations, Onboarding, Internet Recruiting, Recruiting, Strategic Planning, Project Management, Call Centers, CRM, College Recruiting, Performance Management, Screening, Troubleshooting, Executive Search, Sourcing, Requirements Analysis, Talent Acquisition, Sales, Human Resources, Program Management, Business Intelligence, Networking, Account Reconciliation, Accounting, Accounts Payable, General Ledger, Journal Entries, Invoicing, Cash Flow Forecasting
Education
Ashford University 2010 — 2012
Master of Business Administration (MBA), Finance, General, 3.8
Ashford University 2007 — 2010
Bachelor of Business Administration (B.B.A.), Accounting and Finance
Fiserv EFT January 2011 - Present
Columbia Credit Union April 2007 - January 2011
Advantis Credit Union May 2004 - January 2006
OnPoint Community Credit Union August 1996 - May 2004
Skills
ACH, Banking, Data Analysis, Customer Service, Process Improvement, Project Management, Microsoft Office, Vendor Management, Microsoft Excel, Team Leadership, Management, Strategic Planning, Team Building, Change Management
Education
Clemson University
B.S., Plant Pathology
Fiserv EFT September 2014 - Present
SunTrust Bank September 2011 - September 2014
CFE Federal Credit Union February 2006 - September 2011
Skills
Financial Analysis, Financial Reporting, Accounting, Banking, Auditing, Internal Controls, Cash Management, Account Reconciliation, Financial Accounting, General Ledger, Finance, Cash Flow, Credit, Financial Modeling, Internal Audit, Accounts Payable, Financial Statements, Analysis, Variance Analysis, Financial Services, Portfolio Management
Education
Kaplan University 2012 — 2014
Masters in Business Administration
University of Phoenix-South Florida Campus 2007 — 2009
Bachelor in Business Management
Powersports Warehouses, LLC January 2004 - Present
Fiserv EFT July 1998 - September 2003
SOFTMART SOLUTIONS October 1997 - June 1998
Skills
Computer Science, Programming, Distribution Management, Organizational..., International Business, Languages, Martial Arts, Budgets
Education
Temple University 1995 — 1997
BS, Biology
Community College of Philadelphia 1993 — 1995
General
Wynne Systems June 2011 - Present
Fiserv EFT February 2005 - August 2007
AT&T July 2001 - June 2003
RR Donnelley July 2000 - June 2001
Digite Infotech June 1997 - April 2000
Tata Electrics April 1996 - May 1997
Skills
Java, Spring Web Services, Hibernate JPA, Web Development, SQL, SOAP & Rest, JavaScript, Maven, AJAX, jQuery UI, XML, CSS, HTML, SoapUI, STS, Eclipse, IBM AS/400, Oracle, Apache, Linux, C++, C, Dozer
Education
Banasthali Vidyapith
Master of Computer Applications (MCA), Computer Science
Lionbridge Technologies June 2015 - Present
Clark State Community College September 2011 - Present
Clark College September 2013 - March 2015
Pengiun Computer Help Desk July 2014 - December 2014
Stream Global Services July 2010 - February 2011
Fiserv EFT January 2006 - April 2010
Infinity Internet February 2005 - November 2005
Stream International April 2000 - April 2004
Bits n Bytes Computer Systems June 1996 - January 2000
Pyramid Drywall November 1993 - November 1998
Skills
Customer Service, Microsoft Word, Microsoft Excel, Accounting, Microsoft Office, Critical Thinking, Data Entry, Research, Access, QuickBooks, Outlook, Higher Education, PowerPoint, Time Management, Invoicing, Networking, Leadership, ABBYY FineReader, Euro game expert, Python, Cisco IOS
Education
Clark College 2013 — 2013
Associate of Arts and Sciences (AAS), Accounting and Finance
Clark College
AA in Accounting and AA in Computer Support
Fiserv EFT July 2010 - Present
Computer Technology Solutions July 2007 - July 2010
CPSI August 2005 - July 2007
Skills
Quality Center, Software Quality..., SDLC, Web Applications, Quality Assurance, Testing, Regression Testing, Test Planning, Manual Testing, Test Cases, Requirements Analysis, SQL, Defect Tracking, Microsoft SQL Server, TFS, Business Requirements, SharePoint, Functional Testing, QTP, Test Execution, Test Management, Integration Testing, Bugzilla, ClearQuest, Data Migration, Visual Basic
Education
Loyola University New Orleans 2001 — 2005
Bachelors, Computer Information Systems
Fiserv EFT January 2010 - Present
Fidelity National Information Services October 2007 - November 2009
FIS June 1978 - November 2009
Skills
Account Management, CRM, Product Management, Business Development, Salesforce.com, Sales Management, Vendor Management, Direct Sales, Banking, Solution Selling, New Business Development, Business Analysis
Education
Berkley High School 1974 — 1978
Central Michigan University 1974 — 1978
BAA, Business
Randall R. Richmond LLC November 2014 - Present
Darden June 2000 - November 2014
Fiserv EFT December 1999 - June 2000
Cybermark March 1997 - December 1999
Leon County Clerk of Courts Office July 1996 - March 1997
Skills
Databases, C#, Java, JavaScript, XML, SOAP, Visual Basic, Visual Studio, jQuery, JSON, Web Development, Web Services, Web Design, System Architecture, Network Architecture, TFS, Tortoise SVN
Education
Florida State University 1994 — 1998
Bachelor's Degree, Philosophy and Computer Science
Fiserv EFT April 2007 - Present
Alpaca Obsession, LLC October 2006 - Present
Bank of America January 2005 - April 2007
Citizens Bank 1996 - 2000
Education
Aveta 2012 — 2013
Six Sigma Black Belt
Grand Canyon University 2007 — 2010
Master of Business Administration, Business, Marketing
Fiserv EFT May 2007 - Present
Skills
Outlook, Data Entry, Administrative..., Microsoft Excel
Education
Bellevue Community College 2003 — 2006
AA Office Management, Office administration, Microsoft Office programs, general, 3.8
Fiserv EFT November 1993 - Present
Fiserv November 1993 - Present
Equitable Life June 1980 - June 1991
AT&T June 1973 - June 1976
Education
New York University 1971 — 1977
Master of Business Administration (MBA), Business/Managerial Economics
Howard University 1964 — 1968
Bachelor of Science (BS), Electrical and Electronics Engineering
Fiserv 2008 - Present
Fiserv EFT 2003 - 2008
WorldCom 2000 - 2003
Electronic Data Systems 1998 - 2000
BMG Columbia House 1990 - 1992
Education
Fairleigh Dickinson University
B.S.
Fiserv EFT October 2012 - Present
Old Navy October 2005 - Present
Medco Health Solutions September 2008 - August 2012
Doubletree Worthington March 2007 - September 2008
Hilton columbus at Easton 2000 - 2006
Skills
Hospitality, Customer Service, Leadership
Education
Columbus State 1992 — 2001
Associates Degree, Hospitality Management
TransUnion August 2013 - Present
Flying Biscuit September 2011 - Present
Fiserv EFT January 2007 - June 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking
Education
Georgia State University 2012 — 2014
Spanish and International Business
Loyola University of Chicago 2009 — 2011
Business Administration and Management, General
The Boeing Company August 2014 - Present
Fiserv EFT April 2014 - August 2014
Cardiac Science February 2006 - March 2014
XTZ Industries April 2001 - February 2006
NCTI September 1999 - August 2000
Skills
Operations Management, Project Management, Medical Devices, Visio, Management, Analysis, CRM, Crystal Reports, International Project..., Leadership, Program Management, Data Analysis, Project Implementation, Analytics, Project Planning, Microsoft Excel, microsoft excel pivot..., SharePoint Designer, Presentations, Microsoft Project, PowerPoint, Lean Six Sigma, Value Stream Mapping, value stream maps, Vlookup, Statistics, Probabilities, Lean Process Improvement
Education
Everett Community College 2014 — 2015
Lean Six Sigma Green Belt Certificate
Everett Community College 2013 — 2014
Project Management Certificate Program, Project Management
University of Denver 2000 — 2001
Certificate of Computer Programming, Computer Science
San Diego State University-California State University 1991 — 1994
Bachelor of Science, Psychology
Fiserv EFT November 2014 - Present
MACY'S, INC. September 2013 - November 2014
GATESTONE&CO.INTERNATIONAL March 2013 - July 2013
Bank of America March 2007 - December 2011
Citi January 2005 - June 2007
GM Financial January 2003 - December 2003
Bank of America/Lasalle NationalBank March 1998 - November 2002
brunswick corporation November 1975 - June 1989
MERCANTILE FINANCIAL CORPORATION March 1962 - November 1975
Skills
Customer Relations, Credit Analysis, Credit Cards, Account Management, trade receivables, Leases, creditors meetings, auto collections, Contract Negotiation, Commercial Litigation, receivables, repossesions, Contract Negotiations, Skip Tracing, bankruptcies, liquidations, Mortgage Servicing, Customer Service, Loans, Litigation, Banking, Credit, Customer Satisfaction, Customer Retention, Negotiation, Customer Experience, Loss Mitigation, Account Reconciliation, Bankruptcy, Insurance, Accounts Receivable, Process Improvement, Loan Servicing, Portfolio Management, Management, Fraud, Retail Banking, Consumer Lending, Credit Risk, Financial Services, Relationship Management, Loan Origination, Cross Selling
Education
Gateway Community College
computer science
Loyola University of Chicago
marketing advertising
Northwestern University
business law
chandler gilbert community college
Computer Science
Dex One July 2010 - Present
Employment Trends July 2009 - July 2010
Accountants International November 2008 - June 2009
Bank of America May 2006 - July 2008
Fiserv EFT January 2000 - February 2006
Skills
Market Research, Online Marketing, Social Media Marketing, Marketing Research, SEO, Campaign Management, Advertising Sales, Account Management, Key Account Management, Internal Communications, Client Retention, Client Development, Client Relationship..., Contract Negotiation, Pricing Negotiation, Pricing Strategy, Cross-functional Team..., Organizational..., Project Planning, Problem Solving, Product Management, Product Development, Product Marketing, Product Design
Education
Marylhurst University 1994 — 1999
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
Community Health Network December 2014 - Present
Allegion US May 2014 - November 2014
ShiftPoint October 2013 - May 2014
ShiftPoint June 2013 - October 2013
Briljent December 2010 - June 2013
Fiserv EFT July 2006 - April 2010
Duke Realty Corporation March 2001 - April 2006
Skills
PMP, Program Management, Project Management, Project Planning, Change Management, Government, Business Analysis, SharePoint, Process Improvement, SDLC, Visio, Software Project..., Team Leadership, Technical Writing, Training, IT Project & Program..., Healthcare Information..., Instructional Design, Team Building, Proposal Writing, Organizational..., Software Documentation, Human Resources, Management, Leadership, Leadership Development, Performance Management, Testing, Employee Training, Resource Management, Vendor Management, Microsoft Office
Education
Ball State University 1991 — 1998
Master's degree and BS, Political Science and Government, Biology, History
Marion Sr. High 1987 — 1991
Fiserv EFT April 2011 - Present
Education
Capital University 2000 — 2004
Public Relations and Organizational Communications
OBOE March 2012 - Present
OBOE October 2009 - March 2012
Fiserv EFT June 2005 - February 2009
Fiserv EFT April 2001 - June 2004
Skills
Management, Public Speaking
Education
Kean University 2008 — 2011
Bachelor of Arts (BA), Public Administration
Wells Fargo Digital Channels Group July 2014 - Present
Fiserv EFT February 2012 - June 2013
SunTrust Bank March 2011 - February 2012
SunTrust Bank March 2010 - March 2011
SunTrust Bank February 2008 - March 2010
SunTrust Bank March 2006 - February 2008
Metris Companies June 2000 - February 2006
AT&T Universal Card Services 1993 - 1995
Skills
Proficient in MS Office..., Analysis, Risk Management, Business Process..., Process Improvement, Project Management, Leadership, Management, Training, Budgets, Project Planning, Team Building, Policy, Data Analysis, Customer Satisfaction, Coaching, Banking, Credit, Vendor Management, Business Analysis, Financial Risk, Credit Cards
Education
Florida Community College at Jacksonville 1985 — 1987
Associate of Arts (AA), Communication, General, 3.4
APAC November 2013 - February 2014
Fiserv EFT October 2012 - May 2013
Cafe Gouda July 2012 - December 2012
Education
University of North Carolina at Greensboro 1997 — 2002
Bachelor of Arts (BA), English Language and Literature, General
Guilford Technical Community College 1995 — 1997
Fiserv EFT 2000 - 2013
RPG capital January 1995 - June 2002
Skills
data center operations,..., Corporate..., Process Improvement, Project Management
Education
Charter Oak State College 2013 — 2014
Bachelor's Degree, concentration in Business Administration