Experience
Follett School Solutions   July 2015 - Present
Follett School Solutions   July 2005 - July 2015
UPS  2004 - July 2005

Skills
Data Entry, Customer Service, Microsoft Office, Microsoft Word, Outlook, Customer Satisfaction, Microsoft Excel, PowerPoint, Teamwork, Oral & Written..., Open Office, Highly Reliable

Education
Elgin Community College   2010 — 2012

Harper College   2004 — 2004

Experience
Oracle  August 2014 - Present
Follett School Solutions   April 2001 - August 2014
Better Brands of Atlanta - United Distributors   March 1998 - March 2001
Planet Hollywood International  February 1996 - March 1998

Skills
New Business Development, Business Planning, Sales Lifecycle..., Realtionship Building, Consultative Selling, Revenue Management, Customer Relations, Profit Maximization, Change Management, Branding Strategies, Sales Cycle Management, Sales Pipeline..., Selling, Product Lifecycle..., Relationship Marketing, Brand Management, Revenue Analysis, Customer Service, Solution Selling, Sales Presentations, Sales Process, Sales, Educational Technology, E-Learning, Cold Calling Experience, Mobile Applications, Cloud Computing, Face to Face Sales, Key Account Management, Cold Calling, Business Development, Account Management, Sales Operations, Management, Strategy, E-commerce, Marketing Strategy, Customer Satisfaction, Negotiation, Sales Management

Education
Dominican University
Follett Fellowship, Library and Information Science

Radford University
BS, Business Adminstration - Management

Experience
ECHO Incorporated  September 2014 - Present
Follett School Solutions   April 2013 - September 2014
Pro-Tuff Decals   June 2012 - September 2012
EZGO Textron  June 2010 - August 2010
Sports Authority  September 2007 - March 2009

Skills
Adobe Creative Suite, InDesign, Illustrator, Photoshop, Mac, Windows, Microsoft Office, IBM AS/400, Technical Writing, QuarkXPress, Final Cut Pro, Graphic Design, Video Editing, Social Networking, Screen Printing, Apple Motion, Adobe Audition, Soundtrack Pro, Printers, Scanners, Audio Editing, Camera Operating, Video, Sales

Education
Western Illinois University   2010 — 2012
Bachelor's Degree in Graphic Communications, Graphic Design

Columbia College   2009 — 2010
Radio, Television, and Digital Communication

McHenry County College   2006 — 2008
Associate of Science (A.S.), General Studies

Experience
Young Innovations, Inc.   September 2014 - Present
Follett School Solutions   March 2013 - August 2014
B O X Partners, LLC  December 2009 - March 2013
The Mueller Group Inc.   August 2005 - November 2009
SRI Technologies, Inc.   February 2004 - August 2005
Hewitt and Associates  August 2001 - August 2002

Skills
Sales, Customer Service, Marketing, Client Development, Cold Calling, Account Management, Employee Benefits, Sales Process, New Business Development, Benefits Administration, Process Improvement, Direct Sales, Customer Retention, Microsoft Office, Negotiation, Sales Operations, Insurance, Interviews, Contract Recruitment, Recruiting, Technical Recruiting, Business Development, Sales Presentations

Education
Eastern Illinois University   2002 — 2003
Master of Science, Athletic Administration

Eastern Illinois University   1996 — 2001
Bachelor of Arts, Speech Communication and Public Relations

Notre Dame College Prep   1992 — 1996
High School, General Studies

St Tarcissus School   1983 — 1992

Experience
Roosevelt University  January 2012 - Present
SilkRoad  February 2015 - Present
Follett School Solutions   April 2014 - February 2015
SilkRoad  September 2011 - January 2014
IBM  May 2010 - September 2011
Prairie State College  March 2009 - May 2010
Resource Bridge   2007 - 2009
Rich South & Plainfield High Schools   2004 - 2007

Skills
Instructional Design, E-Learning, Captivate, Training, Learning Management..., Learning Theory, Instructor-led Training, Curriculum Development, Learning Management, Distance Learning, Blended Learning, Needs Analysis, Employee Training, Staff Development, Curriculum Design, Camtasia, Leadership, Program Management, Organizational..., Performance Consulting, Management, Higher Education, Adult Education, Process Improvement, Instructional Technology, ADDIE, Training Delivery, Technical Writing, Leadership Development, Workshop Facilitation, Organizational..., SnagIt, Classroom, Articulate Storyline, Articulate Studio

Education
Roosevelt University   2008 — 2010
Master of Arts, Training & Development

Bradley University
Bachelor of Science, Mathematics/Secondary Education

Sycamore High School

Experience
Follett School Solutions   July 2007 - Present
Kelleher & Buckley, LLC   September 2005 - June 2007
Crystal Lake Public Library  August 1996 - September 2005

Skills
Cataloging, Library of Congress..., Dewey Decimal System, Content Management, Microsoft Excel, Non-profit Volunteering, Interlibrary Loan, Acquisitions, Purchase Orders, Database Administration, Social Media, Publishing, Proofreading, Ebooks, Content Development, Inventory Management, Collection Development, Research, Books, Trade Shows, Negotiation, Retail, Adobe Acrobat, Vendor Relations, Common Core State..., STEM

Education
Bradley University
BS, Education

Experience
Follett School Solutions   July 2011 - Present
Follett Software  October 2006 - May 2011
Commercial Mortgage Consultants   2004 - 2007
Follett Software  January 2005 - October 2006
Sunset Ridge School District 29  August 2002 - January 2005
IBM Global Process Services  December 2000 - June 2002
IBM Global Process Services  March 1999 - December 2000

Skills
Solution Selling, Product Marketing, Product Management, SaaS, Sales Process, Pragmatic Marketing..., Product Road Mapping, Strategic Planning, Email Marketing, Product Development, CRM, Lead Generation, Project Management, Sales, Strategic Partnerships, Enterprise Software, Salesforce.com, Cross-functional Team..., Professional Services, Selling

Education
Keller Graduate School of Management of DeVry University   1997 — 2000
BS, Telecommunications Management

Illinois State University   1994 — 1995

Experience
Indiana University  2012 - Present
Home City Ice  June 2014 - August 2014
Follett School Solutions   May 2013 - August 2013
7 Bridges Lawn Care   2008 - 2012

Skills
Creativity, Problem Solving, Collaborative Problem..., Highly Reliable, Leadership, Public Speaking

Education
Indiana University Bloomington   2012 — 2016
Marketing and Professional Sales

Naperville North High School   2008 — 2012
High School Diploma

Experience
Safari Books Online  2013 - Present
Safari Books Online  2007 - 2013
Safari Books Online  2007 - 2007
Safari Books Online  2006 - 2007
Follett School Solutions Group  March 2004 - 2006
Follett School Solutions   2001 - 2004
Bureau of Land Management, Department of the Interior   2000 - 2001

Skills
SaaS, Consultative Selling..., Business Development, Direct Sales, Strategic Planning, Sales Management, Public Speaking, Contract Negotiation, Forecasting, Global Business..., Pipeline Management, Digital Media, Driving Growth, Mentoring, Cloud Applications, Team Leadership, Coaching, Recruiting, Product Management, Product Marketing, Recurring revenue, PaaS, B2B, B2G, E-Learning, Department Budgeting, ROI Strategies, Mobile Learning, Leadership, Salesforce.com, Team Building, Large Enterprise, Virtual Teams, Innovation, Start-ups, Publishing, Educational Technology, Solution Selling, CIOs, Sales, CLO, Consulting, Product Development, Business Planning, Leading Diverse Teams, Profitable Growth, Talent Acquisition, Personnel Management, ecommerce, Sales Operations

Education
University of Washington, Michael G. Foster School of Business   2011 — 2013
Master of Business Administration (MBA)

Dominican University   2004 — 2005
Fellowship, Master of Library & Information Science

The University of Montana   1996 — 1999
Bachelor of Science (BS)

University of Illinois at Urbana-Champaign   1994 — 1996

Experience
Thinkersize, LLC   July 2007 - Present
Follett School Solutions   April 2012 - Present
RJL Software, Inc.   October 1999 - Present
Follett Software  2006 - April 2012
Follett Software  1993 - 2006

Skills
Agile Methodologies, Java, Web Services, JavaScript, SQL, Software Development, MySQL, XML, Microsoft SQL Server, Web Applications, PHP, Apache, HTML, jQuery, CSS, C++, Android, HTML 5, jQuery Mobile, jQuery UI, CSS3, Extreme Programming, REST, Delphi, ColdFusion, ASP.NET, JUnit, Business Development, Great Motivator, Engaging Speaker, Database Design, J2EE Web Services, Test Driven Development, Ruby on Rails, Object Oriented Design, Eclipse, Hibernate, MVC, Executive Management, Team Leadership, Entrepreneurship, Web Analytics, Process Improvement, Agile Project Management, Git, Testing, Selenium, Business Strategy, E-commerce, Ant

Education
Columbia College Chicago   1997 — 2003
Bachelors, Computer Science

McHenry County College   1992 — 1997
Associates, Computer Information Systems (CIS)

Experience
Spring-Green Lawn Care  July 2015 - Present
K4 Advantage Inc.   November 2011 - Present
Follett School Solutions   September 2012 - March 2014
Brightspark Travel Inc, Part of Tui Travel PLC   May 2010 - December 2011
Pearson Education  March 2008 - April 2010
Aero Products International Inc. (Acquired by Coleman)   January 2005 - March 2008
Motorola Solutions  March 2002 - September 2004
Motorola Solutions  July 1999 - March 2002
Motorola  June 1996 - July 1999
VTECH  July 1993 - April 1996

Skills
Integrated Marketing, Interactive Strategy, Social Media Marketing, Brand Development, Building Brand Awareness, Market Research, Marketing Strategy, Marketing Communications, Product Development, Product Marketing, Product Launch, Team Leadership, Team Building, Cross-functional Team..., Email Marketing, Interactive Marketing, International Marketing, Program Management, Direct Marketing, Advertising, Marketing, E-commerce, Leadership, Strategy, Lead Generation, Strategic Partnerships, SEM, Budgets, Segmentation, Entrepreneurship, SEO, Management, New Business Development, Brand Management, Business Strategy, Customer Insight, Mobile Devices, Public Relations, Social Media, Analytics, Product Management, Digital Marketing, Strategic Planning, B2B

Education
Indiana University - Kelley School of Business   1991 — 1993
Master of Business Administration (M.B.A.)

University of Illinois at Urbana-Champaign - College of Business
BS

Experience
Follett School Solutions   April 2013 - Present
Follett Software (now part of Follett School Solutions)   December 2009 - March 2013
Follett Digital Resources (now part of Follett Software)   May 2006 - December 2009
TransUnion  May 2003 - May 2006
Greenbrier & Russel  January 1995 - May 2003
Personal Consulting  June 1993 - January 1995

Skills
Software Development, Agile Methodologies, Kanban, Team Leadership, Java, Spring, Web Applications, Business Strategy, Test Driven Development, Web Services, Business Analysis, JavaScript, AngularJS, JSP, Ruby on Rails, REST, JUnit, Maven, SQL, Software Project..., HTML, J2EE, JEE, Java Enterprise Edition, Hibernate, Ruby, Eclipse, XML, Object Oriented Design, Agile, jQuery, Staff Development, CSS, Tomcat, JBoss, AJAX, Mobile Solutions, Subversion, Git, Microsoft SQL Server

Education
Northern Illinois University   1993 — 1994
Bachelor, Computer Science, Business

Elgin Community College
Associate of Science, Computer Science, Business

Experience
Follett School Solutions   September 2013 - Present
Rocket Corgi Studios   August 2011 - Present
Cardgamedb.com   August 2013 - January 2014
Follett Software  January 2013 - September 2013
Sourcebooks  October 2012 - December 2012
Follett Software  June 2012 - September 2012
Target  August 2009 - March 2011
Target  July 2007 - August 2009
Papa Johns  June 2006 - June 2007

Skills
3D Studio Max, Character Animation, Drawing, Photoshop, Level Design, Flash, Illustrator, Graphic Design, Quality Assurance, ActionScript, InDesign, Texture Artist, Mudbox, Microsoft Office, Creative Writing, Unity3D, Game Design, Character Rigging, Public Relations, Flash Animation, Team Leadership, Java, Ibooks Author, Planning, 3D animation, Character Design, Character Lighting, Level Lighting, Fiction Writing, User Interface Design, Card Games, Role Playing Games, Playtesting, Quest Design, Game Prototyping, Game Logic, World Building, Game Balance, Agile Methodologies, Agile Environment, MARC21

Education
Harper College   2014 — 2014
Java Programming Basics

Harper College   2014 — 2014
Java Programming

Illinois Institute of Art   2009 — 2012
BFA, Game Art and Design

Kirkwood Community College   2006 — 2008
BFA, Fine Arts

Clear Creek Amana High School   2002 — 2006
GED, High School Deploma

Experience
Follett School Solutions   October 2013 - Present
Follett Software  January 2010 - September 2013
Town of Marshfield  2005 - 2009
Haemonetics  1992 - 2003

Skills
Business Analysis, Process Improvement, Visio, Microsoft Office, Change Management, Software Project..., Training, Project Management, Software Documentation, Requirements Analysis, SaaS, SQL, Data Analysis, Program Management, Team Leadership, XML, Management, SharePoint, Testing, Quality Assurance

Education
Bentley University
Bachelor of Science, Computer Information Systems

Bridgewater State University
Educator Licensure, Middle School Mathematics

Experience
Geek Squad  October 2005 - Present
Follett School Solutions   May 2015 - August 2015
PuroClean Mitigation Services  2007 - 2009

Skills
Programming, Computer Repair, Computer Maintenance, Computer Network..., Computer Proficiency, Video Games

Education
DePaul University   2013 — 2015
Bachelor's degree, Computer Science

Experience
Follett School Solutions   April 2012 - Present
Follett Education Services   March 2012 - Present
Via Accord Communications   2011 - Present
Achieve3000  January 2011 - November 2011
Big Ideas Learning, LLC.   February 2009 - June 2010
Houghton Mifflin Publishing  November 2000 - December 2008
Educational Resources  1995 - 2000
Colonial Hospital Supply (merged with Cardinal Health)   1987 - 1995

Skills
Change Management, Continuous Improvement, Salesforce.com, Certified Adjunct..., Team Building, Coaching, Crisis Management, Leadership, Cross-functional Team..., Sales, Sales Operations, Start-ups, Selling, Management, Operations Management, Customer Service, Direct Sales, Lead Generation, Team Leadership, Marketing, Budgets, Marketing Strategy, Product Marketing, Product Development, Integrated Marketing, Training, Telecommunications, Strategic Partnerships, Call Centers, Sales Process, Strategy, Account Management, Solution Selling, Sales Management, CRM, Product Management, New Business Development, Strategic Planning, Sales Presentations, Competitive Analysis, SaaS, Business Development, B2B, Customer Retention, Forecasting, Email Marketing, P&L Management, Market Research

Education
Northwestern University   2001 — 2005
MSC, Masters in Business Communication

Lake Forest College   2003 — 2004
Certificate in Advanced Management, Business

Southern Illinois University, Carbondale   1968 — 1971
B.S., Education, History

Boylan Catholic HS

Concordia University Chicago
Post Grad Education Technology Curriculum

Experience
Follett School Solutions   June 2014 - Present
Aon Hewitt  January 2012 - June 2014
Follett Software  October 2010 - January 2012
Follett Software  January 2008 - October 2010
Hewitt Associates  January 2006 - January 2008
Western Illinois University  2002 - 2005
Pitney Bowes  2001 - 2002

Skills
Test Automation, Databases, Testing, Documentation, Requirements Analysis, XML, Windows, Agile, Test Planning, HTML, Java, Software Documentation, Agile Methodologies, SQL, Software Development, Microsoft SQL Server, Software Project..., Web Applications, Quality Center, Requirements Gathering, Regression Testing, Business Analysis, Technical Support, Visio, Software Quality..., Unix, Quality Assurance, Web Services, Manual Testing, User Acceptance Testing, Test Cases, SDLC, QTP, Scrum

Education
College of DuPage   2010 — 2011
Software Development

Western Illinois University   2002 — 2005
BS, Computer Science

College of Lake County   2000 — 2002
AAS, Computer Information Systems

University of Illinois at Urbana-Champaign

Experience
Follett School Solutions   August 2006 - Present
Motorola Solutions  May 1992 - August 2006

Skills
SQL, Oracle, Oracle E-Business Suite, Oracle Discoverer, OBIEE, Apex Programming, Oracle CRM on Demand, BI Publisher

Education
Illinois State University   1988 — 1992
Bachelor of Applied Science (B.A.Sc.), Computer Science

Experience
Follett School Solutions   June 2015 - Present
Follett School Solutions   2013 - Present
Follett Software  December 2012 - November 2013
Follett Library Resources  January 2007 - November 2012
AlphaGraphics  March 2006 - December 2007
Ace Hardware  August 1999 - February 2006

Skills
Active Directory, Windows XP, SharePoint, SaaS, Enterprise Software, Windows 7, Operating Systems, Agile Methodologies, Call Centers, Hardware, Account Management, Customer Service, Sales, Training, Salesforce.com, Microsoft Office, Technical Support, Troubleshooting, Windows, Sales Process

Education
College of Lake County   1998 — 2000

Experience
Regal Wine Company  June 2015 - Present
Follett School Solutions   June 2014 - December 2014
CBS Radio  January 2014 - June 2014
All West Lacrosse  October 2013 - June 2014
Four Park Avenue   June 2013 - January 2014
Gamebreaker Lacrosse Camps   June 2012 - August 2012

Skills
Microsoft Office, Adobe Design Suite, Spanish-basic, Teamwork, Multi Tasking, Graphic Design, Athletics, Adobe Creative Suite, Social Networking, Management, Marketing, Facebook, Research, Cold Calling, Sales Operations, Sponsorship, PowerPoint, Social Media

Education
Dominican University of California   2011 — 2015
Bachelor's Degree, Business Administration, Marketing

Issaquah High School   2007 — 2011

Experience
Follett School Solutions   March 2009 - November 2014
Follett School Solutions   May 2004 - July 2013
Follett Software Company  1999 - 2004
Experian Consumer Direct  October 1994 - September 1999

Skills
Management, Process Improvement, Business Analytics, Sales Operations, Project Management, Business Process..., Sales Analytics, Business Analysis, Project Planning, Leadership, Cross-functional Team..., Enterprise Software, Analysis, Sales Process, Contract Management, Forecasting, Problem Solving, Oracle E-Business Suite, Account Management, CRM, OBIEE, Strategic Partnerships, Sales, Salesforce.com, Training, Solution Selling, Sales Support, Bid Process Management, SaaS, Call Centers, Negotiation, Strategic Planning, Customer Service, Call Center..., Operations Management, Customer Satisfaction, Banking, Investment Banking, Lean Tools, Business Process Mapping

Education
Harper College   1994 — 1996
Business Information

MBTI Business Training Institute
Business Accounting & Data Processing Certification, Business/Office Automation/Technology/Data Entry

University of Wisconsin-La Crosse   1987 — 1988
Business Administration and Management, General

Experience
AMS Store and Shred, LLC   July 2015 - Present
Follett School Solutions   September 2014 - July 2015
RecoverCare LLC  June 2012 - July 2013
Cardinal Health  April 2011 - June 2012
Cardinal Health  January 2008 - April 2011
Cardinal Health  March 2006 - January 2009
Diversapack  May 2003 - March 2006
Baxter Healthcare  1998 - 2003

Skills
Cross-functional Team..., Process Improvement, Inventory Management, Capital Equipment, Supply Chain Management, Supply Chain, Medical Devices, New Business Development, Sales Operations, Forecasting, Six Sigma, Product Development, Team Building, Report Development, Data Analysis, Account Management, Purchasing, Management, Strategy, Sales Management, Contract Negotiation, Product Launch, Healthcare, Business Process..., Pricing, Materials Management, Competitive Analysis, Logistics, Leadership, Operations Management, Operational Excellence, Lean Manufacturing, Continuous Improvement

Education
Columbia College Chicago   2005 — 2008
Bachelors, Business

Eastern Illinois University   1986 — 1988
Business Management

Experience
Follett School Solutions   November 2012 - Present
Pragmatic Bookshelf   2006 - Present
Various conferences and user groups   February 2003 - Present
Open source community  2001 - Present
Book Wholesalers Incorporated   April 2007 - November 2012
Socialtext  January 2006 - April 2007
Follett Library Resources  January 2001 - January 2006
Apress  2005 - 2005
O'Reilly  2000 - 2005
The Perl Journal   2003 - 2004

Skills
Perl, Git, Subversion, PostgreSQL, SQL, PHP, Unix, Linux, Apache, MySQL, Cacti, Nagios, Linux server..., MediaWiki, Test Automation, Open Source, Software Development, HTML, Web Applications, C, Web Development, System Administration, Databases, Programming, Mac OS X, Testing, Bash, Hiring, Mod_perl, Unix Shell Scripting, Shell Scripting, Open Source Software, OOP, TCP/IP, XHTML, Application Development, Software Engineering, Scripting, Database Design, TDD, LAMP, Automated Software..., CSS, Ruby, Oracle, Wikis, JavaScript, JSON, jQuery, Agile Methodologies

Education
Fort Lewis College   1985 — 1986

Experience
Follett School Solutions   February 1998 - Present

Skills
Operations Management, Business Strategy, Training, Public Speaking, Microsoft Word, Microsoft Excel, PowerPoint, Graphic Design, Art, Mobile Devices, Digital Media, Ebooks, Online Databases, Content Management, Product Support, Customer Support, Strategic Partnerships, Customer Service, Customer Experience, Sales, Team Building, Team Motivation, Salesforce.com, Leadership, Sales Process, Management, Account Management, Strategic Planning, Team Leadership

Education
Illinois State University

Northern Illinois University

Experience
TetraData  November 2011 - Present
Follett School Solutions   November 2011 - Present
Database Consultant   2000 - Present
Milliken & Company  July 2011 - October 2011
SOS Thrift Shop   August 2010 - July 2011
SetFocus  November 2010 - May 2011
Milliken & Company  2011 - 2011
Milliken & Company  2011 - 2011
Legal Eagle, Inc   April 2010 - June 2010
Scott White   October 2009 - December 2009

Skills
Microsoft SQL Server, Visio, Databases, Troubleshooting, Access

Education
Bob Jones University   1981 — 1986
BA

Bob Jones University
Masters, Divinity

Experience
Follett School Solutions   February 2014 - Present
Raptor Technologies LLC.  January 2013 - December 2013
Blackboard Engage   January 2012 - January 2013
Herff Jones  September 2004 - January 2012
Eanes ISD  August 2000 - August 2004
Concord Public Schools  September 1998 - June 2000

Skills
Product Training, Accelerator, Sales Logix, CRM, Outside Sales, Lead Generation, Account Management, Solution Selling, SaaS, Sales Process, Presentation Development, Professional Selling..., Social Media, Microsoft Office, Microsoft Word, Microsoft Excel, Territory Management, Selling Skills, Cold Calling, Sales Management, Sales Presentations, Sales Force Development, Sales, E-Learning, Employee Training, Training, Team Building, Direct Sales, Product Launch, Selling, Trade Shows, Competitive Analysis, Sales Operations, Forecasting, Leadership, New Business Development, Budgets, Territory...

Education
Gustavus Adolphus College   1986 — 1990
BA, Elementary Education, Art History

Experience
Follett School Solutions   December 2014 - Present
Corporate Kids Events, Inc.   June 2011 - Present
Scantron  January 2012 - July 2014
Velocity Education Solutions   January 2011 - June 2012
Placer Union High School District  August 2002 - June 2011
Grant Joint Union High School District  September 1999 - June 2002

Skills
Educational Technology, Blended Learning, Learning Management, Teacher Training, iPod, iTunes, iPhoto, Pages, Gmail, Google Docs, Computer Setup, Windows support, Server Monitoring, Home Networking, Second Life, Workplace Learning, Social Learning, Educational Games, Design Education, Student Engagement, Learning Styles, Curriculum Mapping, Assessment Design, Educational Assessment, Learning Theory, Mobile Learning, Collaborative Learning, Digital Culture, Brand Development, Online Marketing, Marketing Strategy, Web Analytics, Web Design, Online Advertising, Instructional Design, Experienced Business..., Project Management, Manage Client..., Curriculum Development, Curriculum Design, business analyst, E-Learning, Adult Education, Educational Leadership, Moodle, Distance Learning, Classroom, Training, Needs Analysis, K-12

Education
California State University-Sacramento   1995 — 1999
BA, English

Del Oro High School   1990 — 1994
NA

Experience
Follett School Solutions   December 2014 - Present
Barnes & Noble  July 2008 - November 2014
Enterprise Rent-A-Car  May 2006 - March 2008
Markelz Business Interiors   January 1998 - January 2006
Social Engineering Associates Inc   May 2005 - August 2005

Skills
Marketing, Social Media, Sales, Customer Service, Marketing Communications, Community Outreach, Event Management, Business Development, Corporate Communications, Account Management, Solution Selling, K-12, Management, Team Building, Collaborative Problem...

Education
Florida Gulf Coast University   2002 — 2006
Bachelor of Arts (B.A.), Business/Corporate Communications

Experience
Follett School Solutions   May 2015 - Present
Prost Florist   March 2002 - Present
Aon Hewitt  January 2015 - April 2015
Aon Hewitt  October 2014 - April 2015
Aon Hewitt  October 2014 - January 2015
Anything’s Possible Events   October 2013 - January 2015
Springleaf Financial Services  October 2007 - July 2013
Osco Drug  April 2006 - May 2008
Ultimate Exposure Tanning Centers   February 2004 - May 2007

Skills
Loans, Credit, Banking, Underwriting, Loan Origination, Consumer Lending, Retail Banking, Mortgage Lending, Credit Analysis, Outlook, Branch Management, Lotus Notes, Unicru, VLM, Recruiting, Employee Training, Training, Management, Human Resources, Customer Service, Interviews, Leadership

Education
Keller Graduate School of Management of DeVry University   2014 — 2016
Master in Business Administration, Project Management, 3.85

DeVry University   2010 — 2012
Bachelor of Science, Technical Management; Human Resource Management, 3.91

Experience
Primex Wireless  January 2015 - Present
Primex Wireless  July 2011 - Present
McKenzie Direct Marketing, Inc.   1985 - Present
Ortho Molecular Products  January 2010 - July 2011
Follett School Solutions   January 2008 - January 2010
Centegra Health System  March 2006 - January 2008
Sears Holdings  2003 - 2006
Sears, Roebuck and Co.   1978 - 1985

Skills
Marketing Communications, Email Marketing, Marketing, Business Development, Marketing Strategy, Social Media Marketing, Copywriting, Public Relations, Trade Shows, Event Planning, B2B, Advertising, Adobe Creative Suite, Salesforce.com, Social Media, Lead Generation, Sales, Fundraising, Product Marketing, Interactive Marketing, B2B Marketing, Direct Mail, Integrated Marketing, New Business Development, Account Management, PPC, Event Management, Management, Training, Direct Marketing, Online Marketing, Act-On Software

Education
Indiana University Bloomington   1974 — 1978
Journalism, Marketing

Experience
Follett School Solutions   July 2013 - June 2015
Follett School Solutions   June 2012 - July 2013
Follett Educational Services  May 2010 - March 2013
Follett Educational Distribution Group   June 2009 - May 2010
Sun Microsystems  March 2008 - March 2009
Sun Microsystems  November 2006 - March 2008
Verizon/MCI Communications   March 2004 - November 2006
Verizon/MCI Communications   July 1997 - March 2004
Ameritech/ATT Wireless   January 1989 - July 1997

Skills
Executive Management, Business Strategy, Strategic Partnerships, Sales Operations, Forecasting, Organizational..., Strategic Leadership, Strategic Vision, Thought Leadership, Team Leadership, Sales Management, Sales Process, Sales Compensation..., Sales Compensation, Sales Channel..., Strategic Planning, Strategic Thinking, Business Model..., Strategic Financial..., Strategic Communications, New Business Development, Customer Service, Customer Acquisition, Customer Retention, Customer Engagement, Long-term Customer..., Customer Support, Financial Planning, Financial Reporting, Pricing Strategy, Financial Analysis, Planning, Business Analysis, Analysis, Pricing Analysis, Budgeting, Accounting, Policy, Expenses, Accounts Receivable, Credit, Vendor, Contract Negotiation, Mergers, Strategy, Budgets, P&L Management, Business Development, Sales, Cross-functional Team...

Education
Roosevelt University
Master of Science (MS)

Carthage College
Bachelor of Arts (BA)

Purdue University

Experience
Apex Systems-Braintree LLC.   April 2015 - June 2015
The LaSalle Network-Pangea Real Estate   March 2015 - March 2015
Illinois Wesleyan University  August 2012 - April 2014
Chicago Housing Authority  July 2013 - August 2013
Follett School Solutions   August 2012 - August 2012
Sodexo  September 2010 - April 2012
XR Trading  June 2010 - August 2010
After School Matters  June 2009 - August 2009

Education
Illinois Wesleyan University   2010 — 2014
Bachelor of Arts (BA), Accounting

Experience
Follett School Solutions   January 2004 - Present
Follett School Solutions   January 1998 - January 2004
Follett School Solutions   January 1993 - January 1998
Follett School Solutions   January 1991 - January 1993
Follett School Solutions   August 1989 - January 1991

Skills
Enterprise Software, Salesforce.com, Solution Selling, Agile Methodologies, B2B, Sales Operations, Selling, Sales Process, Project Management, Training, SaaS, Management, Leadership, Software Industry, Software Documentation, Process Improvement, New Business Development, Product Management, Sales, Technical Support, Networking, Team Building, Product Development, Troubleshooting, CRM, Coaching, Strategic Partnerships, Business Intelligence, Team Leadership, Cloud Computing, E-Learning, Sales Presentations, Analysis

Education
Columbia College   2015 — 2016
Bachelor’s Degree, Business Administration and Management, General

McHenry County College
Associate's Degree, Business Management Associate Applied Science

Experience
Follett School Solutions   October 2014 - Present
Redtail Golf Club  March 2007 - Present
Community High School District 94  October 2012 - May 2015
West Chicago Elementary School District #33  August 2011 - July 2014
Genoa Kingston Community Unit School District 424   August 2007 - July 2011
PGA of America  March 2002 - August 2007
100.7 The Bus - Next Media Broadcasting Inc.   May 2001 - March 2002
92 KissFM - Big City Radio   May 1999 - May 2001
WONU-AM/FM   1998 - 2001

Skills
Staff Development, Educational Technology, Instructional Technology, Curriculum Design, Elementary Education, Teaching, Public Speaking, K-12, Classroom, Special Education, Tutoring, Literacy, Smartboard, Technology Integration, Coaching, Teacher Training, Classroom Management, Lesson Planning, Educational Leadership, Curriculum Development, Instructional Design, E-Learning, Customer Service, Management, Education, Microsoft Office, Leadership, Differentiated...

Education
Aurora University   2009 — 2011
Master of Arts (M.A.), Educational Leadership and Administration, General

Olivet Nazarene University   2005 — 2007
Master's Degree, Elementary Education and Teaching

Olivet Nazarene University   1997 — 2001
Bachelor's Degree, Mass Communication/Media Studies/Broadcasting

Experience
FCB Chicago  October 2014 - Present
Enova International  September 2014 - October 2014
Legacy Marketing Partners  July 2014 - August 2014
Concord Music Hall  2014 - August 2014
Follett School Solutions   2014 - May 2014
The Killswitch Collective  July 2013 - September 2013
The Daily Vidette  2009 - 2010

Skills
Adobe Creative Suite, Graphic Design, Illustrator, Logo Design, Photoshop, Art Direction, Photography, Public Speaking, Web Development, Mac, HTML 5, Illustration, Layout, Typography, WordPress, Salesforce.com, psd to wordpress

Education
Chicago Portfolio School   2012 — 2013

Illinois State University   2007 — 2011
Bachelor of Science (B.S.), Fine and Studio Arts

Lorenzo di Medici
Study Abroad

Experience
Follett School Solutions   July 2002 - Present

Skills
Microsoft Office, Outlook, English, Customer Service, Microsoft Excel, Microsoft Word, Windows, Research, Strategic Planning, Sales, Typing 60+, Critical Thinking, Facsimile, Copiers, Scanners, Copier Scanner

Education
Robert Morris University - Illinois   1980 — 1981
Secretarial/Business Certificate, Same

College of Lake County
Criminal Justice - General interest

Experience
Simavita US Inc.   March 2015 - August 2015
Follett School Solutions   December 2010 - April 2014
Village of Lake in the Hills  September 2005 - October 2010
Kester  March 1999 - September 2005

Skills
Technical Support, Servers, Troubleshooting, Hardware, Networking, Budgets, Microsoft Exchange, Program Management, Network Administration, Team Leadership, Software Installation, Agile Methodologies, Team Building, System Administration, Web Applications, Project Management, Windows, Leadership, Management, Testing, HTML, Training, Help Desk Support, Customer Service, Strategic Planning, Access, SharePoint, Software Documentation, Network Architecture, LAN-WAN, System Deployment, Firewalls

Education
Ball State University   1988 — 1991

Experience
Follett School Solutions   April 2014 - Present
Follett Educational Services  January 2002 - April 2014
Follett School Solutions   January 2002 - April 2014
TEKsystems  January 1999 - January 2001
Aerotek  January 1997 - January 2000

Skills
New Business Development, Management, Sales Management, Selling, Sales Process, Marketing, Sales, Account Management, Customer Service, B2B, Marketing Strategy, Negotiation, Sales Presentations, Cold Calling, Customer Retention, Leadership, Staff Development

Education
Eastern Illinois University   1992 — 1997
BS and BS, Family Consumer Science and African American Studies

Fenger High School

Experience
Follett School Solutions   March 2011 - Present
Follett Software Company  January 1998 - March 2011
Follett Software Company  March 1993 - January 1998
J. T. Merchandise   September 1992 - March 1993
Buhrke Tool & Engineering   June 1985 - September 1992

Skills
Newsletters, Administrative..., Calendaring, Calendars, Adobe Acrobat, Confidentiality, Executive Support, Outlook, Travel Arrangements, Spreadsheets, Office Equipment, Marketing, Event Planning

Education
McHenry County College   1999 — 2002
Took several classes towards, Webmaster's Certificate

Harper College   1986 — 1991
Associates Degree, Applied Business Science

Experience
Insurance Auto Auctions  July 2015 - Present
Insurance Auto Auctions  August 2014 - Present
Follett School Solutions   January 2014 - August 2014
Systems Research Inc. (SRI)   May 2013 - August 2013
Westwood College  September 2012 - April 2013

Skills
Human Resources, Recruiting, Interviews, College Recruiting, Sales, Marketing, Account Management, HR Policies, New Hire Orientations, Screening Resumes, HRIS, Payroll, Hiring, Talent Acquisition, Onboarding

Education
Illinois State University   2006 — 2010

Experience
Follett School Solutions   June 2015 - Present
Rodan + Fields North America   May 2015 - Present

Skills
SAP, Microsoft Office, Quote Preparation, Trade Shows, Management Skills, Purchasing, Cash Management, Sales Management, ESS, Inventory Management, Cash Register, Take Orders, Online Research, Shipping Systems, Vending, Placing Orders, Product Marketing, Email Strategy, People Skills, Hiring Employees, Customer Service, Proposal Writing, Customer Satisfaction, Coaching, Time Management, Management

Education
Northern Illinois University   2004 — 2006
Bachelor of Arts, Communications, 3.6

Northern Illinois University   2004 — 2006
Bachelor of Arts, Communication Studies; Communication, Culture, and Advocacy, 3.6

College of DuPage   2002 — 2004
Associate Degree, General Studies

College of DuPage   2002 — 2004
Associate of Arts, General Studies

Penn State University

Experience
Follett School Solutions   August 2012 - Present
Houghton Mifflin Harcourt Publishing Co.  May 2008 - August 2012
Pro Active Solutions  June 2001 - May 2008
Hologic  June 1996 - March 2001

Skills
Employee Relations, HRIS, Talent Management, Human Resources, Employee Benefits, Personnel Management, Recruiting, Training, ADP Payroll, New Hire Orientations, Performance Appraisal, Workforce Planning, Onboarding, HR Policies, Leadership, Temporary Placement, Management

Education
DePaul University   2013 — 2014
Organizational Development Certification Program

Northern Illinois University
Professional in HR Certification Program

University of the Philippines
Masters Degree, Public Management

Saint Louis University (PH)
Bachelor of Arts, Communication

Experience
Accertify, Inc.   July 2014 - Present
Firebrand Paintball   February 2013 - Present
Follett School Solutions   June 2007 - July 2014
Freelance / Abel Solorio   2000 - January 2013
Don Johnston Incorporated  March 2003 - October 2006
Don Johnston Incorporated  January 2001 - November 2004

Skills
Illustration, Microsoft Office, CSS, Graphic Design, PowerPoint, Customer Service, Illustrator, Photoshop, Web Design, Project Management, Editing, Management, Leadership, Business Analysis, Training, Marketing Strategy, Salesforce.com

Education
Columbia College Chicago   1996 — 2001
BA, Film/Video - Animation

Experience
Follett School Solutions   October 2010 - Present
Heidi S. Colonna   August 2008 - Present
Convia, Inc., A Herman Miller Company   August 2008 - October 2010
Zebra Technologies  December 2000 - December 2008
Open Port Technology  1998 - 2000
Campbell Software  September 1996 - July 1999
Cooper Lighting  June 1992 - September 1996
Kemper Insurance  1985 - 1992

Skills
FrameMaker, MadCap Flare, WebWorks ePublisher, RoboHelp, Software Documentation, Single Sourcing, Technical Documentation, Online Help, WebWorks, Agile Methodologies, Technical Writing, Adobe Acrobat, HTML, Manuals, User Experience, Guides, User Interface Design, Editing, XML, Usability, SharePoint, Content Management, Structured Authoring, Process Improvement, Project Management, Visio, Windows, Content Development, Information Architecture, Technical Training, SnagIt, Training, Captivate, Camtasia, Web Applications, Technical Communication, Newsletters, Leadership, White Papers, DITA, Release Notes, E-Learning, Usability Testing, Instructional Design, Technical Editing, Web Content, Information Design, Microsoft Word, Pdf, Client/server

Education
DePaul University   1989 — 1996

Experience
Follett School Solutions   July 2014 - Present
Follett School Solutions   April 2013 - August 2014
The Stanley Hotel  March 2011 - April 2013
Hotel Teatro  1999 - December 2010

Skills
Hotels, Hospitality Industry, Resorts, Hospitality, Hospitality Management, Revenue Analysis, Hotel Management, Food & Beverage, Forecasting, Sales, Trade Shows, Event Planning, Tourism, Yield Management, Menu Development, Catering, Meeting Planning, Restaurants

Education
Fort Lewis College   1987 — 1991
Bachelor of Science (BS), Psychology

Experience
Follett School Solutions   January 2013 - Present
Follett School Solutions   October 2006 - January 2013
Datastream  October 2004 - October 2006
Datastream  July 1999 - October 2004

Skills
Project Management, Leadership, Business Analysis, Process Improvement, Requirements Analysis, Enterprise Software, Business Intelligence, Integration, Management, CRM

Education
Furman University   1990 — 1994
Bachelor of Arts (BA), Economics

Experience
Follett School Solutions   September 2007 - Present
JpMorgan Chase  June 2005 - August 2007

Skills
SDLC, ITIL, Active Directory, Technical Support, SharePoint, Incident Management, Project Management, Troubleshooting, Software Documentation, Disaster Recovery, Peregrine, XP

Education
Keller Graduate School of Management of DeVry University   2014 — 2017
Master of Project Management

DeVry University-Illinois   2000 — 2002
Bachelor of Technical Management

Devry University   1999 — 2002
Bachelor of Science (B.S.), Telecommunications Management

Experience
Follett School Solutions   March 2015 - Present
American InterContinental University  June 2012 - February 2015
American InterContinental University  September 2009 - June 2012
American InterContinental University Online  February 2009 - September 2009
CTU Online  July 2006 - February 2009
Colorado Technical University Online  October 2002 - February 2009
CTU Online  2005 - 2006
CTU Online  2004 - 2005
American Intercontinental University Online  October 2002 - January 2004
Russell Field Paper Company   January 2000 - January 2002

Skills
Forecasting, Change Management, Quality Assurance, Admissions, Project Management, Higher Education, Adult Education, Staff Development, Enrollment Management, Leadership Development, Career Counseling, Coaching, Educational Leadership, Public Speaking, Instructional Design, Team Building, Leadership, CampusVue, Career Development, Training, Interviews, Management, Recruiting, Program Management, Hiring, Policy, Strategy, Higher Education..., Student Counseling, Student Financial Aid, Time Management, Curriculum Design, Retaining Customers, Customer Service, Distance Learning, Program Development, Student Recruiting, Campus, Academic Advising, Academic Administration, Data Analysis, Accreditation, Teaching, Conflict Resolution, Student Affairs, Academia, Organizational..., Employee Training, Student Engagement, Call Centers

Education
Cornell University   2012 — 2012
Certificate, Financial Management

Colorado Technical University   2004 — 2006
EMBA, Business Management

University of Tennessee   1992 — 1996
Bachelor of Arts; Master, Spanish and World Business; Business Administration

University of Tennessee-Knoxville   1992 — 1996
Bachelor of Arts, Spanish & World Business

Experience
Follett School Solutions, Inc.   November 2014 - Present
Follett School Solutions   September 2011 - November 2014
Follett Software Company  October 2007 - September 2011
Chicago Mercantile Exchange  April 1998 - June 2004
Great Lakes Construction   1996 - 1998
Mid Town Bank   March 1991 - September 1996

Skills
Business Analysis, Project Management, Testing, ERP, Risk Management, Project Planning, Management, MS Project, PMP, Cross-functional Team..., Leadership, E-commerce, PMO, Analysis, Team Leadership, Business Process..., Software Documentation, Visio, Change Management, Team Building, Strategy, Strategic Partnerships, Business Intelligence, Account Management, Integration, SaaS, Strategic Planning, CRM, Program Management, Cloud Computing, Consulting, Process Improvement, Training

Education
Columbia College Chicago   1987 — 1989
Radio and Sound Production

Almeda University
Bachelor of Business Administration, Business Management

Experience
Follett School Solutions   May 2006 - Present
Kraft Foods  June 1994 - February 2004
Centel Corporation  March 1984 - February 1994

Skills
Project Management, Business Analysis, Testing, Team Leadership, Requirements Analysis, Requirements Gathering, COBOL, Mainframe

Education
The George Washington University   2002 — 2004
Master's Certificate in Project Management, Project Management

Eastern Illinois University   1979 — 1993
BS, Computer Management

Experience
Bob Darby Consulting Inc   2006 - Present
BD Consulting  June 2000 - Present
Follett School Solutions   January 2010 - July 2014
Follett Software  April 2011 - March 2012
Tyler Technologies  February 2010 - October 2010

Skills
Ability to grow K12..., Team Lead, Product Innovation, Product Marketing, Product Development, Cross-functional Team..., Strategy, Competitive Analysis, Product Management, Executive Management, Marketing, Strategic Partnerships, Management, New Business Development, Program Management, Project Planning, Entrepreneurship, Software, Leadership, Team Leadership, Team Building, Start-ups

Education
Eastern Michigan University   1968 — 1972
BBA, MBE

Experience
Follett School Solutions   December 2014 - Present
Scholastic Inc.  January 2011 - December 2014
Information Resources Inc  January 2007 - January 2009
Experian  January 1998 - April 2006
Information Resources Inc  November 1995 - January 1998

Skills
Management, Strategy, Leadership, Strategic Planning, Human Resources, Sales, Lead Generation, Retail, CRM, Marketing, Mentoring, Leadership Development, Coaching, Project Management, Salesforce.com, Vendor Management, Sales Operations, Account Management

Education
Elmhurst College   1981 — 1985
Bachelor of Science, Organization Management

Experience
VISANOW Global Immigration  June 2015 - Present
ComPsych  April 2014 - June 2015
Follett School Solutions   December 2008 - April 2014
Follett Higher Education Group  August 2006 - December 2008

Education
DePaul University - Charles H. Kellstadt Graduate School of Business
MSHR

Washington University in St. Louis
BA

Experience
Follett School Solutions   April 2003 - Present
Paychex  2001 - 2003

Skills
Salesforce.com, Account Management, Selling, New Business Development, Sales Process, Sales Management, Cold Calling, Sales, Sales Presentations, Coaching, Strategic Partnerships, B2B, Solution Selling, Training, Direct Sales, Sales Operations, Customer Retention, Strategic Planning, Key Account Management, Management, SaaS, Lead Generation, Public Speaking, Customer Service, Leadership, Business Development, Team Building, Marketing

Education
The University of Chicago   2009 — 2009
Leadership, Booth School of Management

Cambridge College   1994 — 1995
Masters, Education

Miami University   1980 — 1985
BA, Political Science/Marketing

Experience
Advanced Door Systems LLC   April 2015 - Present
Follett School Solutions   March 2005 - March 2015
Residential Finance  October 2004 - March 2005
Clemson University  August 2003 - August 2004

Skills
Public Relations, Coaching, Social Media, Forecasting, Microsoft Word, Microsoft Excel, Account Management, Negotiation, Contract Negotiation, Sales, Purchasing, Marketing, Strategic Planning, Sales Management, New Business Development

Education
Clemson University   1995 — 2000
English, Journ

Seton Hall Preparatory School   1991 — 1995
Highschool, High School/Secondary Diplomas and Certificates

Experience
Follett School Solutions   November 2012 - Present
Sunburst Digital  January 2012 - October 2012
LOWERY MCDONNELL CO   January 2007 - January 2010
HIGHSMITH, INC  December 2005 - December 2006
SCHOOL SPECIALTY INC  October 1994 - November 2005
CHI/COR INFORMATION MANAGEMENT   September 1991 - January 1994
FISHER SCIENTIFIC  October 1974 - January 1983

Skills
Sales Operations, Sales, Sales Process, Educational Technology, Customer Service, K-12, Project Management, Public Speaking, Curriculum Design, Coaching, Training, Teaching, Salesforce.com, Team Building, Leadership, E-Learning, Sales Presentations, Staff Development, Account Management, Strategic Planning, Selling, Instructional Design

Education
Indiana University Bloomington   1970 — 1974
BS, Education, Science

Experience
Follett School Solutions   March 2015 - Present
LearnPad, Inc   June 2014 - March 2015
Scientific Learning Corporation  May 2012 - December 2013
Hands On Labs, Inc.   July 2010 - May 2012
Wireless Generation  July 2008 - July 2010
Pearson Learning Group  2000 - 2008

Skills
Educational Technology, Distance Learning, Sales Presentations, Staff Development, Strategic Partnerships, E-Learning, Consultative Selling..., Special Education, K-12, Instructional Technology, Educational Assessment, Salesforce.com, Marketing, Sales, Curriculum Development, Publishing, Technology Integration, Public Speaking, New Business Development, Educational Leadership, Textbooks, ESL, Budgets, Hunter, Forecasting, Sales Management, Learning Management..., Classroom, Building Relationships, Budget & Forecasting, K-12 Educational..., Educational Assessments, Winning Sales...

Education
Creighton University
Masters, Education, Supervision

San Diego State University-California State University
Associate's degree, Small Business Administration/Management

Scottsdale Community College
Associate's degree, Equestrian/Equine Studies

Experience
Follett School Solutions   May 2015 - Present
Follett School Solutions   April 2010 - May 2015
Follett School Solutions   August 2006 - April 2010
Zurich Life/Chase Life Insurance   2002 - 2006
Experian  1993 - 2002

Skills
Customer Service, Inside Sales, Account Management, Field Representative..., Sales Process, Purchasing, Logistics, Team Building, Sales, Selling, Leadership, Teamwork, Team Leadership, Sales Operations, Microsoft Excel, Microsoft Office, Inventory Management, Salesforce.com

Education
College of DuPage
Associates in Applied Science, Commercial and Advertising Art

Experience
Illinois Institute of Technology  Engineering InternCustom CulinaryJanuary 2014 - August 2014
Follett School Solutions   June 2013 - August 2013
Meijer  June 2012 - October 2012
Delta Tau Delta Fraternity  November 2011 - August 2012
Museum of Science and Industry, Chicago  September 2010 - November 2010

Skills
Matlab, Chemical Engineering, Engineering, Microsoft Office, AutoCAD, Microsoft Excel, PowerPoint, Chemistry, Simulations, Microsoft Word, Research, Data Analysis, Manufacturing, Windows

Education
Illinois Institute of Technology   2010 — 2015
Bachelor of Science, Chemical Engineering

Experience
Follett School Solutions   August 2015 - Present
Ingram Content Group  June 2014 - August 2015
Follett School Solutions   August 2005 - May 2014
Follett Library Resources  May 2006 - April 2008
San Diego County Library, Valley Center Branch   October 2003 - June 2005
Brookfield Public Library  2001 - 2003
Monmouth College  1998 - 2001

Skills
Cataloging, AACR2, RDA, NACO, Library Science, OCLC Connexion, Library, Collection Development, Metadata, Interlibrary Loan, Library Management, Public Libraries, Academic Libraries, HTML, Wiki Markup, Electronic Resources, Information Literacy, Library Instruction, Virtual Reference, Circulation, MARC21, Library Research, Taxonomy, Copy Cataloging, Books, Library Reference, Technical Services, Special Collections, Reader's Advisory, LCSH, Integrated Library..., Wikis, Library 2.0, Online Research, Dewey Decimal System, Digital Libraries, Indexing, Archives, Libraries

Education
Dominican University   2001 — 2002
Master of Library & Information Science (MLIS)

Monmouth College   1997 — 2001
Bachelor of Arts (B.A.), Psychology

Experience
Follett School Solutions   November 1992 - December 2014
Follett  1992 - 2014
Cary-Grove Jaycees   1998 - 2006

Skills
People-oriented, People Skills, Problem Solving, Customer Service, Customer Support, Long-term Customer..., Team Building, Leadership, Staff Development, Management, Customer Satisfaction, Collaborative Problem..., Cross Functional..., Collaborative Leadership, People Development, Cross-functional Team..., Microsoft Office, Microsoft Word, Inter-departmental..., Strategic Planning, Training, Decision Making, Driving Results, Change Management, Microsoft Excel, Data Integrity, Process Improvement, Employee Relations, Strategic Decision..., Team Motivation, Account Management, Sales Operations, Sales

Education
Illinois Central College   1989 — 1992
Associate's Degree, Business Administration and Management, General, 3.66 / 4.00

Experience
Follett School Solutions   June 2015 - Present
CFA Institute  December 2013 - January 2014
Benedictine University  May 2013 - December 2013
Factory Card and Party Outlet  August 2006 - April 2007
Jackson Moving and Storage   June 2006 - August 2006

Education
DePaul University   2015 — 2018
Master of Science (M.S.), Computer Science

Rio Salado College   2014 — 2015
Computer Programming, Cumulative GPA 3.75/4.0

Benedictine University   2011 — 2013
Bachelor of Business Administration (BBA), Finance, Cumulative GPA 3.3/4.0

Joliet Junior College   2008 — 2011
Computer Information and Office Systems, Cumulative GPA 3.2/4.0