Friendly's Restaurants
Industry: Restaurant company
DescriptionFriendly's is a restaurant chain on the United States' East Coast. Friendly's was founded in 1935 in Springfield, Massachusetts, by the Blake brothers S. Prestley and Curtis. It has 10,000 employees; John M. Maguire is the CEO. Customer service: 1 (800) 966-9970 Headquarters: Wilbraham, MA Subsidiaries: Johnny Rockets,
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Friendly's Restaurants Employees
Sysco July 2012 - Present
Clayton Homes/Wimbledon Properties May 2002 - September 2011
Friendly's Restaurants January 1999 - May 2002
Pennant Foods 1994 - 1999
Skills
Strategic Planning, Contract Negotiation, Negotiation, Customer Relations, Budgeting, Marketing Strategy, Sales Management, Market Research, Construction, Customer Service, MS Office Suite, Microsoft Office, Social Media, Coaching, Purchasing, Excel, Account Management, Word, Process Engineering, Merchandising, Outlook, Real Estate, Team Building, Business Strategy, Advertising, New Business Development, Public Relations, Due Diligence, Problem Solving, Social Media Marketing, Promotions, Budgets, Selling, Business Planning, Marketing, Forecasting, Online Marketing, Leadership
Education
South-Young 1980 — 1984
Central Bible College
The Disney Store October 2012 - January 2013
Zumiez June 2012 - October 2012
Roger Williams University September 2010 - May 2012
DST Systems December 2010 - June 2011
Bob's Stores August 2009 - April 2010
Friendly's Restaurants July 2008 - August 2009
Skills
Microsoft Office, Excel, Customer Service, Word, Customer Relations, Polish, German, PowerPoint, Photoshop, Illustrator, Dreamweaver, Mastercam, Maple Mathematics..., Publisher, InDesign, Transcription, Online Research, Archival Research, Online Databases, Organization, Enthusiasm to learn, Flexibility, Communication Skills, Creative Problem Solving, Highly personable
Education
Worcester Polytechnic Institute 2012 — 2014
Bachelor of Science (B.S.), International/Global Studies, 3.79
Roger Williams University 2010 — 2012
Mathematics and Computer Science, 3.92
Rockville High School 2006 — 2010
High School Diploma, General Studies
WESCO Distribution December 2014 - Present
WESCO Distribution September 2005 - December 2014
Friendly's Restaurants April 2003 - August 2005
Skills
Purchasing, Inventory Management, Procurement, Sourcing, Supply Chain Management, Supply Chain, Logistics, Customer Service, Operations Management, Team Building, Inventory Control, Retail, Supply Management, Strategic Sourcing, Global Sourcing, Lean Manufacturing, Continuous Improvement, Shipping, Production Planning, Distribution Center..., MRP, Microsoft Office, Training, Materials Management, Process Improvement, Cross-functional Team..., Project Management, Contract Negotiation, Manufacturing, Sales, Management, Pricing, Leadership, Account Management
Education
University of Massachusetts, Amherst 1998 — 2002
Bachelors of Science, Hospitality Administration/Management
Paws and Play Pet Resort February 2013 - Present
Pawsitively Love February 2012 - February 2013
Manhattan Mediation Center February 2012 - June 2012
CEP Technologies March 2010 - February 2012
Court Sports 2 July 2008 - March 2010
Friendly's Restaurants July 2006 - July 2008
Skills
Research, PowerPoint, Community Outreach, Non-profits, Mental Health, Qualitative Research, SPSS, Microsoft Excel, Customer Service
Education
John Jay College of Criminal Justice 2008 — 2012
Bachelor of Arts (B.A.), Forensic Psychology
John Jay College of Criminal Justice 2008 — 2012
Bachelor of Arts (B.A), Forensic Psychology
self April 2001 - Present
Friendly's Restaurants October 1993 - March 2001
Primerica Financial Services February 1991 - October 1993
Set To Fit, Inc. September 1978 - March 1991
Skills
Business Analysis, Customer Relations, Financial Analysis, Financial Planning, Elder Estate Planning, Banking, Strategic Financial...
Education
Queens College
Bachelor of Arts (B.A.), Psychology
Queens College
Minor degree, Financial Mathematics
United Way of New York City 2014 - Present
Starbucks 2012 - 2015
Starbucks Coffee Company 2008 - 2012
Starbucks Coffee Company 2007 - 2008
Starbucks Coffee Company 2006 - 2007
Starbucks Coffee Company 2001 - 2006
Starbucks Coffee Company 1999 - 2001
Friendly's Restaurants 1995 - 1999
Business Food Services 1989 - 1995
Host Marriott 1989 - 1990
Skills
Multi-unit, Inventory Management, Retail, Income Statement, Profit, Recruiting, Management, Multi-Unit Management, Leadership, Cross-functional Team..., Business Planning, Customer Experience, Customer Satisfaction, Team Building
Education
Culinary Institute of America 1985 — 1987
AOS
Connetquot High School 1982 — 1985
GED
Dunkin' Brands August 2009 - Present
Denny's Restaurants November 2000 - June 2008
Friendly's Restaurants January 1990 - November 2000
Taco Bell January 1986 - January 1990
Rite Aid January 1982 - January 1986
Skills
Workshop Facilitation, Training Programs, Succession Planning, Recruiting, Training, Human Resources, Restaurants, Management, Team Leadership, Franchising, Operations Management, Franchise Consulting, Retail, P&L Management, Employee Training, Customer Satisfaction, Customer Service, Time Management, Sales
Education
Pennco Technical Institute 1993 — 1995
Associate, Electronics Technology
Temple University 1981 — 1983
None, Computer Management
Dunkin' Brands May 2012 - Present
Friendly's restaurants July 2009 - May 2012
Johnny Rockets July 2007 - 2009
FoodBrand 2002 - 2007
Skills
Multi-unit, Restaurants, Fine Dining, Food & Beverage, Food, Team Building, Sales, Income Statement, Hotels, Leadership, Restaurant Management, Hospitality Management, P&L Management, New Restaurant Openings, Franchising, Retail, Franchise Consulting, Hiring, Food Service, Customer Service, Hospitality, Profit, Menu Development, Food Safety, Management, Catering, Customer Satisfaction, Labor Management, Coaching, People Development, Time Management, Local Marketing, Employee Training, Inventory Management, POS, Culinary Skills, Operations Management, P&L, Sanitation
Education
Towers High school
Georgia State University
SIMONA America Inc. April 2015 - Present
Enterprise Rent-A-Car October 2014 - Present
Summit Business Group 2013 - 2014
Friendly's Restaurants November 2012 - December 2013
Skills
Food Safety Management..., Bilingual Communications, Interpersonal Skills, Management, Guest Service Management, Office Management, Human Resources, Customer Service, Microsoft Excel, Microsoft Office, Public Speaking, Teamwork
Education
Pennsylvania State University-Penn State Hazleton 2009 — 2012
Bachelor of Science (BS), Management/Marketing
Hazleton Area High School 2006 — 2009
Commercial Credit Group Inc. May 2015 - Present
Hitachi Capital America January 2009 - May 2015
Hitachi Capital America 2008 - September 2009
Hitachi Capital America Corporation August 2008 - February 2009
Hitachi Capital America Corporation January 2007 - July 2008
A Better Way January 2006 - December 2006
Friendly's Restaurants January 2001 - January 2006
Windham High School January 2004 - January 2005
United States Postal Service January 2003 - January 2004
Elm Package Store January 2003 - January 2004
Skills
Bilingual-English/Spanis..., Proficient Communicator, Proficient in Microsoft..., Account Reconciliation, Accounting, Credit, Customer Service, Invoicing, Leadership, Marketing, Sales, Sales Management, Sales Operations, Account Management, Customer Satisfaction, Negotiation, Operations Management, Team Building, Strategic Planning, Spanish, Selling, Retail, New Business Development, Management
Education
Eastern Connecticut State University 2000 — 2005
Bachelor of Arts (B.A.), Spanish
Avalon Shops on Dune March 2014 - December 2014
Staintons April 2012 - January 2014
Friendlys Restaurants October 2011 - April 2012
Trump Plaza Hotel Casino April 2002 - October 2010
Skills
hard working, determined, Motivation, Eye for Details, Highly detail oriented, Event Management, Customer Service, Goal Oriented, People Skills, Analytical Skills, Result Oriented, Social Skills, Time Management, Team-oriented, Diligent, Determination, Future Trends, Campaigns, Teamwork, Close Attention to..., Coordinating Events, Self-driven, Motivated self-starter, Strategies, Fast-paced, Events Coordination, Building Relationships, Meeting Planning, Order Fulfillment, Feedback, Business Services, Patience, Creative Solutions, Management, Leadership, Social Media, Marketing, Sales, Marketing Strategy
Education
Richard Stockton College of New Jersey 2005 — 2007
Bachelor of Business Administration (BBA), Hospitality Administration/Management
Holy Spirit High School 1999 — 2002
Longfellow Benefits November 2012 - Present
Commonwealth Financial Network January 2009 - November 2012
Sapers & Wallack January 2007 - January 2009
CitiStreet January 2005 - January 2007
Fidelity Investments July 1998 - December 2004
Friendly's Restaurants 1993 - 1996
Skills
Investments, Management Consulting, FINRA Series 6, 401k, Series 7, Series 65, Series 63, Retirement Plans, Retirement Plan..., Retirement Services, Defined Benefit, Client Service, Partner Relationship..., Profit Sharing, Mutual Funds, Plan Administration, ERISA, Retirement, Retirement Planning, Series 6, Financial Services, Employee Benefits, Pensions, Financial Advisory, Qualified Retirement..., Defined Contribution, FINRA, Asset Allocation, Investment Advisory, Securities, Wealth Management, Client Services
Education
Boston University
Financial Planning and Services
Massachusetts Bay Community College 1996 — 1998
A.S., Accounting
Johnson & Wales University 1991 — 1993
A.S., Culinary Arts
Benefitfocus April 2015 - Present
Benefitfocus August 2014 - April 2015
WSEN June 2013 - August 2013
The Racquette Newspaper May 2012 - May 2013
Friendly's Restaurants April 2009 - January 2013
Baldwinsville Central School District July 2012 - August 2012
The Racquette Newspaper September 2011 - May 2012
United States Postal Service September 2010 - May 2012
SUNY Potsdam August 2010 - May 2011
Skills
Layout, Journalism, Copy Editing, Social Media, InDesign, Public Relations, Communication, News Writing, Public Speaking, Press Releases, Editing, Web Editing, Text Editing, Technology, Professional Writing, Marketing Communications, Persuasive Speaker, Time Management, Writing, Microsoft Word, PowerPoint, Social Networking, Customer Service, Leadership, Microsoft Excel, Microsoft Office, Research, Social Media Marketing, Outlook, Customer Satisfaction, Marketing, Account Management, Teamwork, Newspapers, Media Relations, Interviews, Sales, Salesforce.com, Twitter Marketing, Associated Press style, EDI, Replicon Management, HIPAA, Affordable Care Act, Event Planning, Facebook, Advertising, Training
Education
State University of New York College at Potsdam 2010 — 2014
Bachelor's degree, Speech Communication and Rhetoric, 3.0
Advertising Specialty Institute September 2008 - Present
Advertising Specialty Institute September 2005 - September 2008
Advertising Specialty Institute 2003 - 2005
Advertising Specialty Institute July 2001 - 2003
Friendly's Restaurants September 1994 - July 2001
Skills
Leadership, Management, Problem Solving, Organization, People Skills, Communication, Call Center, Training, Training Manuals, Training Facilitation, Customer-focused, Office Management, Microsoft Office, Call Centers, Customer Retention, Marketing Communications, Marketing Strategy, Trade Shows, Account Management, Email Marketing, Online Advertising, Advertising, Direct Marketing, Social Media Marketing, Customer Service
Education
Bucks County Community College 2007 — 2011
Business Management
Financial Security Management Agency, Inc. March 1993 - Present
Anthem, United Health Care, Humana, AARP, ING, American Equity, Forethought Life, Aetna, Medico, GTL December 1992 - Present
US Census Bureau March 2009 - August 2010
Friendly's Restaurants June 1985 - January 1993
Skills
Insurance, Customer Service, Customer Relations, Annuities, Microsoft Office, Excel, Budgeting, Problem Solving, Administration, Teamwork, Affordable Care Act, Access, Underwriting
Education
John Carroll University 1977 — 1981
BS in BA, Management
Wickliffe High School 1974 — 1977
High School
St. John Fisher College June 2013 - Present
Applebee's August 2004 - August 2013
SUNY Geneseo May 2012 - August 2012
Friendly's Restaurants January 1999 - January 2004
Skills
Research, Library, Higher Education, Time Management, Employee Training, Customer Service, Teaching, Customer Satisfaction, Community Outreach, Blogging, Social Media, Social Networking, Facebook, Microsoft Office, Public Speaking, Educational Outreach, Advertising, Instructional Design, Information Technology, Website Development, Communication, Assessment, Libraries
Education
State University of New York at Buffalo 2011 — 2013
MLS, Library and Information Science
State University of New York College at Brockport 2004 — 2006
B.S, English; literature
The Search Machine 2014 - Present
Bean Group January 2014 - February 2015
ReMax Synergy December 2012 - December 2013
Friendly's Restaurants 2011 - 2012
Darden Restaurants-LongHorn Steakhouse January 2001 - December 2010
Rare Hospitality-LongHorn Steakhouse January 2002 - October 2006
New England Restaurant Company - Chili's Grill and Bar July 1991 - November 2001
Skills
Restaurant Management, Restaurants, Food & Beverage, Food, Hospitality, Food Service, Menu Development, Catering, Culinary Skills, Multi-unit, Hospitality Industry, Franchising, Customer Satisfaction, Hotels, Fine Dining, Cooking, Sanitation, Wine, Inventory Management, Hospitality Management, Food Safety, Process Scheduler, New Restaurant Openings, Income Statement, Profit, Recruiting, Event Management, Labor Control, Purchasing, P&L Management, Hotel Management, Budgets, Event Planning, Recipes, Pre-opening, Operations Management, Hiring, Employee Training, Food Industry, ServSafe, Micros, Team Building, Time Management, Training, Menu Engineering, Food Quality, Food Preparation, POS, Banquets, Franchise Consulting
Education
Cornell University 1983 — 1986
bs, hotel and restaurant administration
Paul Smith's College 1979 — 1981
aas, restaurant and hotel management
Sodexo January 2014 - Present
Sodexo July 2012 - December 2013
Cosi August 2011 - July 2012
Friendly's Restaurants March 2011 - August 2011
Au Bon Pain February 1995 - December 2010
Skills
Employee Training, ServSafe, Restaurant Management, Menu Development, Event Planning, Customer Satisfaction, Restaurants, Purchasing, Profit, Inventory Management, Culinary Skills, Catering, Customer Service, Management, Food Service, Food & Beverage, Training, Budgets, Food Safety, Food, Quality Assurance, Team Building, Franchising, P&L Management, Strategic Planning, Leadership, Event Management, Employee Relations, P&L, Process Scheduler, Hospitality Industry, Multi-unit, Hiring, Fine Dining, Auditing, Recruiting, Human Resources, Income Statement, Cooking, Microsoft Office, Team Leadership, Sales, Hospitality, Forecasting, Coaching, Time Management, Retail, Hospitality Management, Hotels, Performance Management
Education
Nassau Community College
Associate of Applied Science/Business Administration, Business
White Castle Univerisity
White Castle Univerisity
White Castle Univerisity
Adam's Mark Hotel of Buffalo October 2011 - Present
Synergy Global Solutions January 2005 - April 2010
M&T Bank January 1998 - January 2005
Softbank Services Group January 1996 - January 1998
Friendly's Restaurants January 1993 - January 1996
Skills
Analysis, Help Desk Support, Software Documentation, Security, Technical Support, System Administration
Education
Cheektowaga Central High School 1982 — 1986
Erie Community College
Criminal Justice
Friendly's Restaurants 2005 - 2011
Friendly's Restaurants January 2004 - March 2005
Education
The Ohio State University 1975 — 1979
Bachelor of Science, Education
Friendlys Restaurants Marketing InternCheckerboard Film FoundationJune 2015 - Present
Education
Baruch College, City University of New York (CUNY) 2015 — 2019
Undergraduate, Marketing