Experience
UT Southwestern Medical Center  June 2015 - Present
Gallagher Bassett Services, Inc.   May 2012 - September 2014
Liberty Mutual Insurance  October 2008 - December 2012

Skills
Sales, Customer Service, Microsoft Office, Budgets, Community Outreach, Retail, Medical Terminology, Medical Billing, Internal Audit, Auto Claims, Workers' Compensation..., MRI Software, PeopleSoft, Claim, Training, Communication, Marketing, New Business Development, Marketing Strategy

Education
Anthem College-Portland   2010 — 2011
Medical/Clinical Assistant

Experience
Gallagher Bassett Services, Inc.   July 2014 - Present
Suttons Supervalu   March 2014 - June 2014
Taylor University  February 2011 - December 2013
Brethren Retirement Community  June 2013 - August 2013
Meijer  June 2009 - May 2012

Skills
PowerPoint, Microsoft Office, Facebook, Event Planning, Time Management, Microsoft Word, Microsoft Excel, Critical Thinking, Data Entry, Sports, Social Networking, Teamwork

Education
Taylor University   2009 — 2014
Bachelor of Science (BS), Kinesiology and Exercise Science

Universidad del Azuay   2010 — 2010

Experience
Gallagher Bassett Services, Inc.   February 2014 - Present
Starbucks  October 2011 - February 2014
Borders  October 2007 - November 2011

Skills
Inventory Management, Financial Analysis, Partner Development, Lean Management, Restaurant Management, International Finance, Political Campaigns, Coaching, Multi-unit, Loss Prevention, Driving Results, Profit, Store Operations

Education
California State University-East Bay   2014 — 2016
Master's degree, Health/Health Care Administration/Management

CSU Sacramento   2006 — 2011
Bachelor of Business Administration (BBA), International Business Finance

CSU Sacramento   2006 — 2011
Bachelor of Applied Science (B.A.Sc.), Political Science and Government, 3.4 GPA

Experience
MVC Consulting  March 2015 - Present
True Group LLC  July 2014 - January 2015
Gallagher Bassett Services, Inc.   April 2013 - October 2013
HARCO National Insurance Company  October 2012 - March 2013
Fieldglass  June 2012 - September 2012
The Allant Group  March 2011 - March 2012
CNA Insurance  July 2010 - January 2011
CNA Insurance  May 2008 - July 2010
CNA Insurance  April 2007 - May 2008
CNA Insurance  June 2004 - March 2007

Skills
Requirements Analysis, Testing, Requirements Gathering, Quality Assurance, SDLC, Business Analysis, Business Intelligence, System Requirements, Technical Translation, Vendor Management, Integration, Software Development, Program Management, Analysis, Unix, Data Analysis, Telecommunications, Business Requirements, Information Technology, Product Management, Test Planning, Java, XML, Software Documentation, Java Enterprise Edition, Software Project..., Networking, COBOL, Visio, User Acceptance Testing, Databases, Microsoft Office, Agile Methodologies, SQL, Oracle, Microsoft SQL Server, Property & Casualty..., Insurance Claims, Marketing Strategy, Big Data

Education
DePaul University
Master's Degree, Business Information Technology

Northern Illinois University
Bachelor's Degree, Computer Science

ITT Technical Institute
Bachelor's Degree, Electrical Engineering Technology

Schaumburg HS
High School Diploma

Experience
Gallagher Bassett Services, Inc.  

Skills
Liability, Casualty, Claims Management, Claim, Property & Casualty..., Commercial Lines, Claim Investigation, Legal Liability, Liability Analysis, Property Damage, Claims Handling, Property Claims, Claims Investigations, Subrogation, Claims Resolution, Commercial Insurance

Education
California State University-Long Beach   1981 — 1985
Bachelor's degree, Criminal Justice/Law Enforcement Administration

Experience
State Controller's Office  July 2015 - Present
Sacramento City Unified School District  December 2012 - June 2015
Gallagher Bassett Services, Inc.   June 2014 - August 2014
Alchemist Community Development Corporation  April 2012 - December 2012
Sacramento Country Day School  August 2010 - August 2012

Education
CSU Sacramento   2010 — 2013
Bachelor of Arts (BA), Sociology

Santa Rosa Junior College   2005 — 2010
Associate of Arts (AA), Social Sciences

Experience
Gallagher Bassett Services, Inc.   December 2014 - Present
www.carolinegrayson.com   March 2013 - December 2014
Great West Casualty Company  June 2005 - March 2013
Sentry Insurance  December 2003 - June 2005
Applied Undewriters   October 2001 - December 2003

Skills
Insurance, Teamwork, Team Leadership, Leadership, Coaching, Performance Management, Change Management, Analysis, Blogger, Claims Management

Education
George Fox University
Master of Arts (MA), Organizational Leadership, 4.0

Cornerstone University
Bachelor of Arts (BA), Organizational Leadership, 3.9

Experience
Gallagher Bassett  June 2015 - Present
Gallagher Bassett Services, Inc.   2015 - Present
Gallagher Bassett Services  April 2012 - June 2015
Sedgwick  July 2011 - April 2012
Gallagher Bassett Services, Inc.   December 2006 - July 2011
Sedgwick  2003 - 2006
Travelers  October 1998 - October 2002
Sedgwick  October 1988 - October 1998

Skills
Claim, Claims Resolution, Workers' Compensation..., Reserves, Complex Claims, Investigation, General Insurance, Organization, Risk Management, Training, Liability, Analysis, Disability Insurance, Property Claims

Education
Bryant and Stratton College   1985 — 1986
Associate's degree, Computer Programming

Experience
PMA Companies  April 2015 - Present
Sedgwick  February 2014 - April 2015
Gallagher Bassett Services, Inc.   August 2013 - February 2014
The Hartford  August 2007 - August 2013

Skills
Insurance, Workers Compensation, Claim, Disability Insurance, Casualty, Casualty Insurance, Claims Management, Commercial Insurance, Legal Liability, Liability, Litigation Management

Education
Crouse Hospital School of Nursing

Onondaga Community College

Experience
Gallagher Bassett Services, Inc.   August 2013 - Present
Sedgwick CMS  September 2004 - May 2013
Travelers  March 1988 - September 2004

Skills
Claim, Claims Management, Workers' Compensation..., Customer Service, Litigation Management, General Insurance, Commercial Insurance, Risk Management, Reinsurance, Performance Improvement, New Hires, Performance Management, Microsoft Office, Business Planning, Multi Tasking, Written Correspondence, Training, Goal Setting, Business Analysis, Setting Priorities, Expense Management, Casualty, Leadership, Team Building, Liability, Legal Liability, Casualty Insurance, Microsoft Excel, Strategic Planning

Education
University of Denver   1993 — 1995
Masters, Business Administration and Management, General

California State University-Fresno   1979 — 1983
Bachelor's degree, Business Administration and Management, General

Chartered Property Casualty Underwriter

Experience
BEM CNC Precision CNC Machining   June 2013 - Present
Gallagher Bassett Services, Inc.   May 2015 - August 2015
helloTRULY LLC   May 2014 - April 2015
Newark element14  May 2011 - August 2011

Skills
Debugging, Reverse Engineering, C++, Java, Python, C#, SQL, C, Assembly, OllyDbg, IDA, WCF Services, Visual Basic, Operating Systems, VB.NET, Programming, Software Development, Software Documentation, Eclipse, Databases, IIS, REST, Database Design, Unix, Subversion, Bash, Perl, SOAP, JSP

Education
Bradley University   2012 — 2016
Bachelor of Science, Computer Science

Naperville Central High School   2008 — 2012

Experience
Keller Foundations, LLC  April 2015 - Present
AmTrust Financial Services, Inc. (AFSI)   January 2014 - December 2014
Gallagher Bassett Services, Inc.   2010 - 2012

Skills
Claim, Casualty, Liability, Claims Management, Legal Liability, Insurance, Commercial Lines, General Insurance, Workers Compensation, Reinsurance, Subrogation, Liability Analysis, Claim Investigation, Claims Handling, Workers' Compensation..., Health Insurance, Claims Resolution, Customer Service, Property, Litigation Management, Risk Management

Education
Columbia Southern University   2015 — 2017
Master's degree, Occupational Safety and Heath

Morgan State University   2001 — 2005
Bachelor of Science (B.S.), Communications/PR

Annapolis Senior High School

Experience
RTC Industries Inc  June 2015 - Present
Gallagher Bassett Services, Inc.   September 2014 - June 2015
Gallagher Bassett Services, Inc.   July 2013 - September 2014
MaggieMoo's Ice cream and Treatery  April 2005 - June 2013
Resource Bank, N.A.   September 2011 - August 2012
West Suburban Bank  May 2010 - September 2011

Skills
Banking, Credit, Financial Analysis, Loans, Commercial Banking, Cash Management, Microsoft Excel, PowerPoint, Microsoft Word, Finance, Customer Service, Access, Accounting, Microsoft Office, Credit Analysis, Time Management, Risk Management, Insurance, Treasury Management, Retail Banking, Account Reconciliation, Salesforce.com

Education
Northern Illinois University   2011 — 2013
Bachelor's degree, Finance, banking

College of DuPage   2009 — 2011
Associate's degree, General Studies

Experience
Fulton County Magistrate Court/ Landlord Tenant Program   May 2014 - May 2015
Morgan & Morgan, P.A.   November 2012 - May 2015
Sedgwick  November 2010 - November 2012
Gallagher Bassett Services, Inc.   June 2005 - November 2010

Skills
Personal Injury, Mediation, Workers Compensation, Depositions, Alternative Dispute..., Landlord Tenant Disputes, Domestic Relations, Slip & Fall, Westlaw, Automobile Liability, Product Liability, LexisNexis, Family Law, Claim, Legal Research, Litigation, Automobile Accidents, Public Speaking

Education
Atlanta's John Marshall Law School   2011 — 2015
Doctor of Law (J.D.), Law

Spelman College   2003 — 2007
Bachelor of Arts (B.A.), Psychology

Experience
BlurredCulture.com   January 2015 - Present
Gallagher Bassett Services, Inc.   September 2013 - Present
Think Brown INK   July 2012 - December 2013
Daedalus Books  October 2012 - September 2013
The Fab Empire   February 2013 - May 2013
Maryland Coalition for Inclusive Education  January 2013 - May 2013
Baltimore Research  October 2010 - September 2012
Radio One, Inc.   February 2012 - May 2012
Task Force Marketing and New Media   October 2010 - May 2011

Skills
Blogging, Social Media, Social Networking, InDesign, Editing, Video, Digital Media, Creative Writing, Video Editing, Advertising, Email Marketing, Microsoft Office, Entertainment, Social Media..., Social Media Blogging, Writing, Report Writing, Feature Writing, Blogger Relations, Social Networking Sites, Individual Contributor, Constant Contact, Photoshop, HTML, Claims Handling, Claim Investigation, Workers' Compensation..., Loss Reserving, Customer Contact, Customer Service, Facebook, Social Media Marketing, Microsoft Word, Event Planning, Press Releases, Marketing, Leadership, PowerPoint, Research, Public Relations, Microsoft Excel, Teamwork, Twitter, Interviews, Communication

Education
Notre Dame of Maryland University   2010 — 2013
Bachelor of Arts (B.A.), Communication and Media Studies

Barry University   2008 — 2010
Communication and Media Studies

Institute of Notre Dame   2005 — 2008
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program

Experience
Sedgwick Claim Services   February 2014 - Present
Gallagher Bassett Services, Inc.   June 2011 - January 2014
Goldstein, Friedberg, Goldstein, & McHugh Lawfirm   May 2007 - April 2009

Skills
Legal Writing

Education
Philadelphia Biblical University   2009 — 2010

Experience
Gallagher Bassett Services, Inc.   May 2015 - Present
SMS Holdings  November 2000 - Present

Skills
Training, Workers Compensation, Customer Service, Strategic Planning, Team Building, ADP Payroll, Performance Management, Budgets, Microsoft Office, Process Improvement, Human Resources, Recruiting, Policy, Employee Benefits, Management, Organizational..., Employee Relations, Contract Management, Operations Management, Payroll, Microsoft Excel, Employee Engagement, Team Leadership, Outlook, Change Management, Microsoft Word, Leadership, Coaching

Education
Insurance Institute of America   2011 — 2012
ARM, Insurance and Risk Management

Insurance Institute of America   2010 — 2010
AIC, Insurance and Risk Management

Middle Tennessee State University   1998 — 2001
MA, Industrial/Organizational Psychology

Belmont University   1992 — 1996
BS, Psychology

Experience
American Medical Billing, Inc.   September 2011 - March 2012
Gallagher Bassett Services, Inc.   July 2007 - February 2010
Gallagher Bassett  September 1996 - July 2007
Gallagher Bassett Services, Inc.   February 1993 - September 1996
Binks Manufacuring   September 1988 - May 1989
United Airlines  September 1970 - October 1985

Skills
Contract Negotiation, Word, Excel

Education
Centenary College of Louisiana   1966 — 1970
BS, Business Admin & Psychology

Christ School   1964 — 1966
College Prep

Experience
Gallagher Bassett Services, Inc.   April 2010 - Present

Skills
Leadership, Customer Service, Change Management, Customer Retention, Insurance, Account Management, Strategic Planning, Team Building, Sales, Management, Business Process..., Strategy, Property & Casualty..., Risk Management, Research, Team Leadership, Government, Policy, Budgets, Process Improvement, Coaching, Analysis, Public Speaking, Management Consulting, Negotiation, Training

Education
Norwich University
Master of Arts (M.A.)

Brescia University
Bachelor of Arts (B.A.)

Insurance Institute of America
Associate in Risk Management

Experience
Gallagher Bassett Services, Inc.   January 2015 - Present
Gallagher Bassett Services, Inc.   September 2013 - Present
Gallagher Bassett Services, Inc.   August 2011 - September 2013
The Hartford  October 2007 - August 2011
The Hartford  April 2005 - October 2007
Delta Sonic  April 2004 - April 2005
Vantine Imaging  November 2003 - April 2004

Skills
Claim, Claims Management, Insurance, Property, Workers Compensation, Subrogation, Professional Liability, Litigation Management, Claims Handling, Claims Resolution, Umbrella Insurance, Disability Insurance, Workers' Compensation..., Settlement, Claims Investigations, Claim Investigation, Employee Benefits, Casualty, Liability Analysis, Liability, Commercial Lines, Property Damage, Legal Liability, Casualty Insurance, Commercial Insurance

Education
Cazenovia College   1999 — 2003
Bachelor of Fine Arts (BFA), Advertising & Graphic Design

Experience
Gallagher Bassett Services, Inc.   December 2014 - Present
Honda Center/Anaheim Ducks  June 2013 - Present
State Farm  March 2014 - December 2014
ARAMARK  November 2010 - August 2013
National Creditors Connection Inc.  July 2000 - January 2013

Skills
Customer Service, Process Improvement, Microsoft Office, Strategic Planning, Call Center, Team Building, Call Centers, Management, Risk Management, Time Management, Sales Management, Sales, Negotiation, Marketing, Selling, Customer Satisfaction, Leadership, Operations Management, CRM, Account Management, Training, Budgets, Customer Retention, Sales Operations

Education
Orange Coast College
Certificate in Hotel Management, Hospitality Administration/Management

Rancho Santiago Canyon   2009 — 2010
Certificate Of Project Management

Cal State Fullerton   1998 — 2013
BA of International Business

Experience
Assurance  October 2014 - Present
Gallagher Bassett Services, Inc.   April 2014 - September 2014
American Family Insurance  January 2013 - April 2014
American Family Insurance  February 2012 - January 2013
Vernon Hills Park District  June 2004 - January 2012
Vernon Hills Park District  June 2004 - March 2011
Lake County Administrator's Office   May 2008 - August 2008
Minnesota State Senate  January 2008 - May 2008

Skills
Writing, Excel, Microsoft Office, PowerPoint, Word, Public Speaking, Teamwork, Coaching, French, Social Networking, English, Research, Teaching, Data Analysis, Event Planning, Sports, Microsoft Excel, Training, Windows, Microsoft Word, Customer Service, Access

Education
DePaul University   2009 — 2011
M.Ed., Secondary Education

University of Minnesota   2005 — 2009
B.A., Political Science

Experience
Gallagher Bassett Services, Inc.   August 2011 - Present
FirstComp Insurance  October 2008 - November 2010
FirstComp Insurance  October 2006 - November 2010
FirstComp Insurance  July 2005 - October 2006
Goldberg & Weigand   March 2005 - July 2005
Law Offices of Dane M Shulman   February 2003 - August 2004
Law Offices of Frank J Ciano   May 2001 - January 2003
Law Offices of Hal K Levitte   October 1999 - May 2001

Skills
Customer Service, Litigation Management, Torts, Subrogation, Workers Compensation, Claim, Personal Injury, Training, Litigation, Mediation, Insurance, Liability, Reinsurance, Workers' Compensation..., Courts, Claims Handling, Employee Benefits, Investigation, Risk Management, Personal Injury..., Claims Resolution, Claims Management, Claim Investigation, Vendor Management, Process Improvement, Leadership

Education
New England Law Boston   1996 — 1999
J.D., Law

Clarion University of Pennsylvania   1991 — 1995
B.A., Political Science and History

Spring Grove High School   1987 — 1991

Experience
PMA Companies  April 2015 - Present
Gallagher Bassett Services, Inc.   2013 - April 2015
CorVel Corporation  January 2007 - May 2012
Eagle Claim Services   January 2007 - May 2012
Liberty Mutual Ins Co  December 1994 - January 2007
Liberty Mutual Insurance  1985 - 2007
Liberty Mutual Ins Co.  July 1991 - December 1994
Wc   July 1987 - July 1991

Skills
Workers Compensation, Claims Management, Claim, Legal Liability, Liability, Insurance, Property & Casualty..., Commercial Insurance, Medicare, Managed Care, Claim Investigation, Subrogation, Litigation Management, Casualty, Case Managment, Training, Workers' Compensation..., Health Insurance, Professional Liability, Claims Resolution, Risk Management, Underwriting, General Insurance, Casualty Insurance

Education
Columbia College   2003 — 2007
Bachelor's degree, Business Administration and Management, General

Columbia College
Bachelor's degree Human Resources and Business, Business Administration and Management, General

Experience
CA Sate Compensation Insurance Fund   May 2015 - Present
United States Coast Guard Reserve  July 2010 - Present
Gallagher Bassett Services, Inc.   November 2014 - May 2015
Intercare Insurance Services  November 2012 - November 2014
Intercare Holdings Insurance Services   November 2012 - November 2014
Avizent/York Risk Services   January 2001 - November 2012
S.H.A.R.P.   May 2008 - June 2009
La Fundación Novia Salcedo   September 2007 - May 2008
California State University  January 2007 - August 2007

Skills
Management, Program Management, Analysis, Human Resources, Leadership, Insurance, PowerPoint, Litigation, Microsoft Office, Customer Service, Research, Public Speaking, Strategic Planning

Education
California State University-Chico   2015 — 2019
Bachelor of Arts (B.A.), International Relations and Affairs

The California State University
Bachelor of Arts, International Relations

Experience
Kent State University  September 2014 - Present
Eureka Gardens   April 2012 - Present
Eureka Translations   January 2003 - Present
Youngstown Community Center for the Deaf / Hearing & Speech Center   March 2008 - September 2014
Youngstown Community Center for the Deaf / Hearing & Speech Center   March 2008 - September 2014
Youngstown Community Center for the Deaf / Hearing and Speech Center   August 2007 - March 2008
Gallagher Bassett Services, Inc.   September 2006 - March 2008
Glacier Park, Inc.   May 2006 - August 2006
Century Container Corporation   January 2006 - May 2006
Shipping Services Etc LLC   July 2005 - January 2006

Skills
Public Speaking, Fundraising, Non-profits, Microsoft Office, Research, Community Outreach, Event Management, Nonprofits, Volunteer Management, Public Relations, PowerPoint, Grant Writing, Event Planning, Microsoft Excel, Customer Service, Social Media, Editing, Microsoft Word, Training, Spanish, Proofreading, Administration, Teaching, Marketing

Education
Youngstown Community Center for the Deaf   2007 — 2009
Certification - 92 hours, American Sign Language (ASL)

Rochester Institute of Technology   2008 — 2008
Certification, Medical Transcription/Transcriptionist

Jefferson Community College, Steubenville, Ohio   2007 — 2007
Certified Emergency Medical Technician, Emergency Medical Technology/Technician (EMT Paramedic)

Coalition of Christian Colleges and Universities   2003 — 2003
Latin American Studies Program

Instituto de Lengua Espanol   2003 — 2003
Certificate of Spanish Proficiency, Spanish Language and Literature, 70 hours with excellent marks

Kent State University   2002 — 2003
In process, Language Interpretation and Translation

Dordt College   1999 — 2002
Bachelor of Arts (BA), Spanish Language and Literature

Experience
Gallagher Bassett Services, Inc.   January 2015 - Present
Chubb Services Corp.   March 2009 - January 2015
Aon  January 2007 - October 2008
CNA Insurance  October 2002 - April 2006
Management Services USA   June 2000 - August 2002
Ward North America  August 1998 - May 2000
Liberty Mutual Insurance  August 1997 - August 1998

Skills
Liability, Property & Casualty..., Casualty, Legal Liability, Claims Management, Commercial Insurance, Commercial Lines, General Insurance, Claim, Insurance, Professional Liability, Property Damage, Subrogation, Workers Compensation, Reinsurance, Employment Practices..., D&O

Education
Dominican University   1992 — 1996
Bachelor's degree, Business Administration and Management, General

College of DuPage   1990 — 1992

Experience
Aerotek  March 2015 - Present
Ace Insurance Group/ESIS   April 2014 - March 2015
Med Eval Inc.   November 2005 - October 2013
ACE Group  April 2003 - November 2005
Royal & Sun Alliance  January 2002 - April 2003
Gallagher Bassett Services, Inc.   December 1999 - December 2001
Erie Insurance Group  January 1995 - December 1999
Harleysville Insurance  November 1989 - January 1995
AIG  June 1986 - November 1989

Skills
AIC 33 & 34 courses..., Delaware Insurance..., Basic computer skills..., Quality Assurance, Insurance, Quality Center, Risk Management, Microsoft Office, Customer Service, Workers Compensation, Claim, Commercial Insurance, Property & Casualty...

Education
Clark Atlanta University   1984 — 1985
None, English Language and Literature, General

Towson State University   1983 — 1984
None, Accounting

Clark Atlanta University   1982 — 1983
Accounting, 3.8GPA

Hammond High School   1978 — 1982
High School Diploma, General Studies

Experience
Gallagher Bassett Services, Inc.   October 2014 - Present
Mimi claims   May 2014 - Present
Sun Life Financial  April 2013 - May 2014
Day Care  September 2010 - October 2012
GAB Robins  February 2007 - September 2010
Sedgwick, Inc.   June 2006 - January 2007
AIG  September 2005 - June 2006
Royal Sun Alliance  April 2003 - April 2005

Skills
Claims Administration, Subrogation, Claims Management, Workers Compensation, Insurance Claims, Customer Service, Claim Investigation, Insurance, Claim, Investigation, Managed Care, Policy, Litigation, Analysis, Casualty, Liability, Interviews, Commercial Insurance, Legal Liability, Litigation Management, Workers' Compensation..., Property & Casualty..., Claims Resolution

Education
Everest University-South Orlando   2012 — 2013
Criminal Justice, Criminal Justice/Law Enforcement Administration, 3.5

Everest University   2008 — 2012
Associate of Sciences, Criminal Investigation

Morse School of Business   1987 — 1988
Word Processing

AI Prince Tech   1984 — 1987
High School, Machine Drafting

Experience
Gallagher Bassett Services, Inc.   September 2013 - Present
Sedgwick CMS  June 2011 - August 2013
Xchanging  October 2009 - May 2011
Xchanging  June 2008 - October 2009
Cambridge Integrated Services  January 2005 - May 2009

Skills
Performance Management, Workers Compensation, Claims Management, Claim, Property & Casualty..., Training, Claims Resolution, Workers' Compensation..., Risk Management, Claim Investigation, Subrogation, Employee Benefits, Insurance, Vendor Management, Process Improvement, Casualty

Education
DePaul University
Bachelor of Science in Commerce, Human Resource Management

Experience
TheBestIRS, Insurance Recruiting Specialists  February 2015 - Present
ExamWorks Clinical Solutions  November 2012 - February 2015
PMA Companies  September 2007 - November 2009
American Airlines  March 2005 - September 2007
Gallagher Bassett Services, Inc.   September 2004 - February 2005
ACE Group  February 2004 - September 2004
Kemper  June 2001 - February 2004
ICW Group  August 2000 - February 2001
State Farm  July 1997 - August 2000

Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Casualty Claims, Claim, Company Research, Property & Casualty..., Insurance, General Insurance, Commercial Insurance, Liability, Casualty Insurance, Claims Management, Legal Liability, Subrogation, Property Damage, Product Liability

Education
California Polytechnic State University-San Luis Obispo   1987 — 1991
Bachelor’s Degree, History

Newbury Park High School
High School

Experience
Gallagher Bassett Services, Inc.   August 2006 - November 2013
Gallagher Bassett Services, Inc.   November 2000 - August 2006
Gallagher Bassett Services, Inc.   May 1993 - November 2000
Royal Insurance & Republic Insurance   March 1989 - April 1993

Skills
Workers' Compensation..., Organizational..., Customer Service, Health Insurance, Project Management, Self Insurance, Disability Insurance, Operations Management, Therapeutic Listening

Education
California State University-Chico   1977 — 1981
Bachelor's Degree, Social Welfare

Greenville High School

Experience
Gallagher Bassett Services, Inc.   Worker's Comp. AdjusterAscendant Commercial, Underwriting and Claims ServicesApril 2014 - Present
First Commercial Claims Services   April 2006 - August 2009
ABC Distributing  July 1999 - March 2006

Skills
Healthcare, Nursing, Hospitals, BLS, Healthcare Management, ACLS, Clinical Research, Pediatrics, Critical Care, EMR, Patient Safety, Patient Education, Inpatient, Acute Care, Workers Compensation, Health Insurance, Strategic Planning, Risk Management, Insurance, Customer Service, Claim

Education
Broward Community College   2010 — 2013
Associate of Science (A.S.), Registered Nursing/Registered Nurse

Miami Dade College   2006 — 2008
Associate of Arts (A.A.), Nursing Practice

Experience
Gemini Energy Services  November 2013 - Present
Let It Ride Design   January 2013 - October 2013
Lightning Media Group   October 2010 - January 2013
Gallagher Bassett Services, Inc.   August 2008 - September 2010
Regus  August 2007 - August 2008
Thomas & Mack Center, Sam Boyd Stadium, Cox Pavilion and UNLVtickets   August 2005 - August 2007

Skills
Coaching, Customer Service, Training, Team Building, Management, Team Leadership, Staff Development, Microsoft Office, Leadership, Call Centers, Change Management, Leadership Development, Microsoft Excel, Switchboard, Outlook, QuickBooks, Access, Microsoft Word, Lotus Notes, PeopleSoft, Energy, Strategic Planning, PowerPoint, Time Management, Project Management, Marketing, Social Media

Education
College of Southern Nevada   2004 — 2008
Hospitality/Hotel Management

Chaparral High School   1999 — 2004
High School Diploma

San Diego Miramar College
business administration

Experience
Gallagher Bassett Services, Inc.   July 2013 - Present

Skills
Insurance, Workers Compensation, Sales, Claims Handling, Writing, Time Management, Computer Proficiency, Customer Service, Microsoft Office, Claims Management, Risk Management

Education
California State University-Fullerton   2010 — 2016
Bachelor of Arts (B.A.), Business Administration: Management

Experience
Gallagher Bassett Services, Inc.   April 2014 - Present
LWP Claims Solutions, Inc.   January 2013 - April 2014
Chartis  January 2010 - January 2013

Skills
Litigation, Trials, Courts, Claim, Claims Management, Depositions, Pleadings, Workers Compensation, Hearings, Litigation Management, Subrogation, Workers' Compensation..., Claim Investigation, Liability, Medicare, Legal Liability, Professional Liability, Liability Analysis, Property & Casualty..., Casualty, Casualty Insurance

Education
Golden Gate University
Masters of Science, Human Resources

California State University of Sacramento
Bachelors of Arts, Communications; Intercultural and International Relations

American River College
Associates, Liberal Arts

Experience
LifeCare Assurance Company  September 2012 - Present
UCLA Extension  2012 - 2012
Dashew Center for International Students & Scholars   2011 - 2011
Gallagher Bassett Services, Inc.   2001 - 2010

Skills
Microsoft Office, Research, PowerPoint, Microsoft Word, Microsoft Excel, Praat, CLAN

Education
California State University-Northridge   2012 — 2016
Master of Arts (M.A.), Applied Linguistics

University of California, Los Angeles   2010 — 2012
Bachelor of Arts (B.A.), Linguistics

Experience
Steptoe & Johnson LLP  April 2013 - May 2013
Merieux NutriSciences  May 2011 - August 2011
Gallagher Bassett Services, Inc.   March 2009 - July 2010
Gallagher Bassett Services, Inc.   August 2007 - March 2009
Martzell & Bickford, APC   July 2006 - May 2007

Education
DePaul University College of Law   2010 — 2013
Juris Doctor (J.D.)

Tulane University   2003 — 2007
B.A.

Hinsdale Central

Experience
Gallagher Bassett Services, Inc.   September 2013 - Present
Benedicts La Strata   April 2008 - Present
Chamberlain College of Nursing  August 2010 - September 2011

Skills
Restaurants, Food & Beverage, Restaurant Management, Hospitality, Customer Service, Food Service, Time Management, Food, Inventory Management, Teamwork, Bartending, Microsoft Office

Education
Columbia College   2008 — 2009
B.S., International Business, Management

Columbia College   2008 — 2009
Bachelor of Science (BS), Business Administration and Management, General

McHenry County College   1998 — 2002
Associate of Science (AS), Business Administration and Management, General

Experience
Alliance National Insurance Company   2008 - Present
Uncle Jimmie's Magikal Mountain   2008 - Present
Sedgwick CMS  2006 - 2008
AIG Claims Services (Moved Operations to Delaware)   2006 - 2006
AUL RMS   2004 - 2006
Gallagher Bassett Services, Inc.   2002 - 2004
Small Business Underwriters   1998 - 2002
Alexis, Inc. (No Longer in Business)   1995 - 1998
Guard Insurance Group  1992 - 1995
EBI Companies  1988 - 1992

Skills
Claims Management, Claims, Property & Casualty..., Litigation Management, Subrogation, Litigation, Risk Management, Claims Administration, Investigation, Reinsurance, Negotiation, Customer Relations, Supervisory Skills, Public Speaking, Customer Service, Strategic Planning, Settlements, Account Management, Auditing, Problem Solving, Process Improvement, Employee Relations, Coaching, Coverage, Risk Assessment, Investigations, Budgeting, Claim, Insurance, Workers' Compensation..., Workers Compensation, Liability, Private Investigations, Settlement, Claim Investigation, Budgets, Casualty, Property Damage, Brokers, Liability Analysis, Claims Resolution, Commercial Lines, Claims Handling, Professional Liability, Legal Liability, AIC, Commercial Insurance, Excess, General Insurance, Accident

Education
Eastern University   1998 — 2006
Bachelor of Arts (B.A.), Business/Organizational Management, 3.55

Luzerne County Community College
Associate's degree, Criminal Justice and Investigation, 3.0

Pittston Area HS

Experience
Greenberg Traurig, LLP  March 2015 - Present
Gallagher Bassett Services, Inc.   March 2014 - March 2015
Vail, Cross and Associates   March 2012 - February 2014
Sports Authority  June 2011 - October 2011
The Freeman Company  February 2011 - October 2011
Eastern Illinois University  August 2008 - May 2010

Skills
Claims Handling, Claims Investigations, Retail Sales, Legal Assistance, Customer Service, Legal Documents, Research, Legal Research, Written & Verbal..., Legal Writing, Corporate Communications, Workers' Compensation..., Sales Management, Management, Claim, Liability, Insurance, Risk Management, Conflict Resolution, Conflict Management, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Exchange, Communication

Education
Eastern Illinois University   2007 — 2011
Bachelor of Arts (B.A.), Business/Corporate Communications

Marist High School   2003 — 2007
High School Diploma

Experience
Gallagher Bassett Services, Inc.   November 2013 - Present
Pursuing Six Sigma Black Belt   June 2012 - Present
Resources Global Professionals  April 2013 - October 2013
CynClarSatt LLC   May 2012 - April 2013
Dearborn National (subsidiary of Health Care Service Corporation)   February 2007 - May 2012
Fort Dearborn Life Insurance Company  February 2007 - February 2009
CNA  September 2005 - February 2007
CNA  February 2002 - September 2005
CNA  November 1993 - February 2002
CNA Insurance  October 1987 - November 1993

Skills
Managerial Experience, Project Management, Contract Negotiation, Contract Review, Vendor Management, Vendor Relations, Cost Management, Training Delivery, Diversity Training, Business Process..., Quality Auditing, Management, Underwriting, Business Analysis, Risk Management, Claims Management, Claim, Software Documentation, Insurance, Program Management, SDLC, Process Improvement, Visio, Analysis, Strategic Planning, Strategy, Training, Business Process, Property & Casualty...

Education
Concord Law School - Kaplan University   2007 — 2011
Doctor of Law (JD), Law

Project Management Professional Certification   2007 — 2007
PMP, Project Management

Northwestern University - Kellogg School of Management   1982 — 1986
M.M., Finance, Accounting

Northwestern University   1976 — 1980
B.A., Economics

North High School   1972 — 1976

Experience
Gallagher Bassett Services, Inc.   November 2014 - Present
CNA Insurance  October 2012 - October 2014
CNA  April 2009 - October 2012
CNA  August 2007 - March 2009
CNA  May 2006 - July 2007
cna  April 2004 - April 2006
CNA  July 2001 - March 2004

Skills
Internal Audit, Accounting, Financial Reporting, Sarbanes-Oxley, Finance, Internal Controls, Internal Control..., Financial Analysis, Management, Auditing, Leadership, Financial Planning, Sarbanes-Oxley Act

Education
DePaul University - Charles H. Kellstadt Graduate School of Business   2005 — 2007
MBA, Finance

Purdue University   1997 — 2001
Bachelor of Science (B.S.), Business Administration and Management, General

Experience
Content Plus Marketing   August 2015 - Present
CNO Financial Group  March 2014 - July 2015
Allstate  May 2013 - October 2013
Gallagher Bassett Services, Inc.   January 2013 - March 2013
Navitor Inc  August 2011 - December 2012
Aon Hewitt  March 2011 - June 2011
Brightstar U.S.   June 2010 - January 2011
The Nielsen Company  February 2010 - May 2010
Dell  June 2008 - August 2009
Dell  February 2009 - May 2009

Skills
Business Analysis, Information Architecture, Interaction Design, pharmaceuticals, E-commerce, Cognos, Data Warehousing, SharePoint, Integration, Software Documentation, Business Process, CRM, Requirements Analysis, Project Management, SDLC, Pharmaceutical Industry, Agile Methodologies, Visio

Education
Villanova University   2006 — 2006
Master Certificate, Business Analysis

Ball State University
MA, Journalism and Political Science

Indiana University Bloomington
BA, English, Psychology, Philosophy

Experience
Gallagher Bassett Services, Inc.   July 2015 - Present
John Deere  July 2008 - July 2015
First Data Commercial Services  June 2001 - December 2007
mobile data solutions (MDSI)   1996 - 2001
MDSI  1996 - 2001

Skills
SQL, SDLC, Business Analysis, Process Improvement, Testing, Requirements Analysis

Education
DeVry University   1989 — 1994

Elmhurst College   1981 — 1985
BS, Accounting

Montini High School

Experience
Gallagher Bassett Services, Inc.   September 2007 - Present
On Point Technology, Inc  January 2003 - September 2007
BP/Amoco  September 2000 - January 2003
Analysts International Corp  August 1996 - January 2003
Navistar International  January 2000 - August 2000
Scudder Kemper Investments  August 1996 - January 2000
Protection Mutual Insurance Co.   August 1995 - August 1996
Protection Mutual Ins Co   June 1994 - July 1995
Premium Plastics, Inc   November 1993 - June 1994

Skills
Agile Methodologies, Software Development, SDLC, Databases, Microsoft SQL Server, ASP.NET, SharePoint, IIS, SQL, Requirements Gathering, .NET, Vendor Management, Crystal Reports, Visual Basic, VB.NET, JavaScript, Oracle, Testing, Database Design, Visual Studio, Requirements Analysis, Business Analysis, Software Documentation

Education
Roosevelt University   1994 — 1996
Bachelor of Science, Computer Information Sciences

University of Illinois at Chicago   1991 — 1994
Computer Science & General Engineering Coursework

Elgin Community College   1988 — 1991
General Education

Streamwood High School

Experience
Gallagher Bassett Services, Inc.   March 2013 - Present
Farmers Insurance  July 2009 - Present
AIG  June 2003 - June 2010
Bristol West Insurance Group  October 1994 - May 2003

Skills
Casualty, Claim, Insurance, Liability, Management, Property Damage, Training

Education
California State University-Fullerton   1989 — 1991
BA, American Studies, Political Science

Saddleback College   1986 — 1988

Experience
AM Trust   December 2014 - Present
Gallagher Bassett Services, Inc.   September 2013 - December 2014
Liberty Mutual Insurance  March 2012 - September 2013
Farmers Insurance  September 2010 - March 2012
21st Century Insurance  January 2005 - September 2010

Skills
Claim, Workers Compensation, Claims Management, Legal Liability, Workers' Compensation..., Property & Casualty..., Casualty, Liability, Subrogation

Education
Cal State Fullerton   1998 — 2003
Bachelor of Applied Science (BASc), Kinesiology and Exercise Science

Experience
Gallagher Bassett Services, Inc.   April 2015 - Present
Zurich North America  July 2001 - November 2014
Liberty Mutual Insurance  June 2000 - July 2001
Sedgwick Claims Mgmt Svc   October 1996 - June 2000
State Farm  November 1990 - October 1996

Skills
Liability, Claims Management, Casualty, Commercial Lines, Employment Law, Product Liability, Subrogation, Liability Analysis, Litigation Management, Accident, Claim Investigation, Insurance Law, Property Damage, Public Liability, Casualty Insurance, Commercial Insurance, Insurance, Professional Liability

Education
Chicago-Kent College of Law, Illinois Institute of Technology   1987 — 1990
Doctor of Law (JD), Law

Eastern Illinios University   1983 — 1987
Bachelor of Arts (B.A.), Political Science

Experience
NECA/IBEW 134 Chicago   September 2015 - Present
Gallagher Bassett Services, Inc.   October 2010 - September 2015
Fifth Third Bank  November 2009 - October 2010
CORE Print Solutions  October 2008 - October 2009
New York Life Insurance Company  April 2008 - October 2008

Skills
Insurance, Customer Service, Employee Benefits, Sales, Marketing, Account Management, Strategic Planning, Public Speaking, Microsoft Office, Social Media, Team Building, Event Planning, Credit, Finance, Retail

Education
Elmhurst College   2004 — 2008
BA, Communications

Experience
Sutter Health  April 2015 - Present
Gallagher Bassett Services, Inc.   September 2014 - April 2015
Bank of America  January 2009 - March 2014
Gallagher Bassett Services, Inc  September 2007 - January 2009
Specialty Risk Services  June 2004 - September 2007
Kemper Insurance/Broadspire   February 1998 - June 2004

Skills
Insurance, Claims Management, Risk Management, Workers Compensation, Litigation Management, Financial Risk, Liability, Claim, Legal Liability, Underwriting

Education
Sacramento State University Sacramento
Bachelor of Arts, Liberal Studies

California State University-Sacramento
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies

Experience
Patriot National, Inc.   February 2015 - Present
Gallagher Bassett Services, Inc.   2014 - Present
QBE the Americas  April 2012 - Present
Xchanging  April 2009 - July 2010
Specialty Risk Services  August 2004 - October 2008
Zurich Insurance  July 1999 - August 2004

Education
California State University-Sacramento   1990 — 1992
BS, Criminal Justice

San Joaquin Delta College   1987 — 1990
AA, Public Safety and Services

Tokay High School   1982 — 1986
diploma, Gen. Education

Experience
Pier 1 Imports  September 2014 - February 2015
Gallagher Bassett Services, Inc.   December 2013 - September 2014
Lake Forest Library   June 2010 - May 2013
Lake Forest Parks and Recreation   May 2006 - June 2010
Sears Holdings Corporation  March 2003 - April 2004
Marsh USA  September 1992 - March 2003
Wausau Insurance Companies  August 1987 - September 1992

Skills
Workers' Compensation..., Software Documentation, Administrative..., Time Management, Project Management, Employee Benefits, Risk Management, Spreadsheets, Claims Consulting, Administrative..., Microsoft Office, PowerPoint, Microsoft Word, Office Management, Office Administration, Lotus Notes, Consultative, Managing vendors, qualitative and..., Auditing, Claims Management, Business Relationship..., Human Resources, Insurance

Education
Eastern Illinois University   1982 — 1987
Bachelor of Science, Consumer Affairs; minor in business administration, 3.4/4.0 GPA

Eastern Illinois University   1982 — 1987
Bachelor of Science (BS), Consumer Affairs; Business Administration minor, 3.4/4.0

bergan high school   1982 — 1987

bergan high school

Experience
Gallagher Bassett Services, Inc.   February 2012 - Present
Aviva Canada  September 2008 - April 2010
ING Insurance / Investment Management  December 2002 - September 2008

Skills
Insurance, Property & Casualty..., Commercial Insurance, General Insurance, Underwriting, Health Insurance, Claim, Liability, Casualty, Legal Liability, Commercial Lines, Claims Management

Education
Seneca College of Applied Arts and Technology   2011 — 2012
Business Insurance

Centennial College   1991 — 1994
Business Administration and Management, General

Experience
Gallagher Bassett Services, Inc.   July 2015 - Present
Gallagher Bassett Services, Inc.   October 2013 - June 2015
Sedgwick CMS  January 2011 - October 2013
USAA Insurance Company  February 2003 - March 2006
Royal & SunAlliance Insurance Company  May 2000 - February 2003
Royal & SunAlliance Insurance Company  August 1997 - May 2000

Skills
Property & Casualty..., Insurance, Claim, Commercial Insurance, Claims Management, Subrogation, Health Insurance, Liability, Legal Liability, Underwriting, Claim Investigation, Casualty, Disability Insurance, Commercial Lines, Litigation Management

Education
California State University-Long Beach   1993 — 1996
B.S., Criminal Justince

Marina High School   1987 — 1991
General Education

Experience
Nexus Soundscapes   August 2014 - Present
Gallagher Bassett Services, Inc.   May 2012 - Present
Nexus Soundscapes Inc.   August 2010 - Present
Nexus Soundscapes   May 2000 - Present
Self  October 1995 - Present
Sedgwick  October 2011 - May 2012
Fireman's Fund Insurance Company  October 2006 - October 2011
Sedgwick  February 2005 - June 2006
Cambridge Integrated Services  October 2001 - February 2005

Skills
Music, Sound, DJ, Television, Music Production, Social Media Marketing, Electronic Music, Social Media, Social Networking, Video Games, Film Scoring, Video, Entertainment, Music Industry, Composition, Music Supervision, Record Labels, Recording, Studio Recording, Audio Engineering, Film Production, Sound Design, Audio Editing, Talent Management, Talent Acquisition, Film

Education
CSU Sacramento   1997 — 2000
Bachelor of Business Administration (B.B.A.), Marketing

Experience
Hyatt House, Schaumburg IL   2015 - 2015
Hyatt House, Schaumburg IL   2015 - 2015
T-Systems North America  January 2014 - December 2014
TEKsystems  January 2012 - November 2012
Arthur J. Gallagher & Co.   October 1994 - November 2010
Gallagher Bassett Services, Inc.   October 1994 - August 1998
Data Base of Chicago, Inc   January 1993 - January 1994

Skills
Servers, Troubleshooting, Technical Support, Windows XP, Windows 7, Software Documentation, Help Desk Support, System Deployment, Lotus Notes, Active Directory, XP, VPN, Cisco Technologies, Blackberry Enterprise..., Printers, Networking, Group Policy, BMC Remedy, Visio, Blackberry, Windows Server, Citrix, Hardware, DHCP, System Administration, VMware, IT Operations, Software Installation, VMware ESX, Network Administration, Data Center, Windows, Customer Service, Disaster Recovery, SharePoint, Microsoft Exchange, DNS, SCCM, Process Improvement, IIS, IT Management, Virtualization, Hyper-V, Microsoft SQL Server, Computer Hardware, CompTIA Network+..., Operating Systems, Information Technology

Education
MicroTrain   2013 — 2014
Certifications (in progress), CompTia A+, Microsoft (MCTS) & (MCSA), IT Infrastructure Library (ITIL)

Elgin Community College   2011 — 2014
Accounting and Business/Management

Black Hawk College   1981 — 1985
Accounting, Economics

Univ. of Wisconsin Outreach

Experience
Gallagher Bassett Services, Inc.   April 2002 - Present
Arthur J. Gallagher & Co.   March 1998 - April 2002

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, Claim, Legal Liability, Insurance, Risk Management, Liability

Education
California State University-Fullerton
Bachelor's degree, Political Science and Government

Experience
Gallagher Bassett Services, Inc.   July 2014 - Present

Education
Bangalore University   1996 — 1998
Master's degree

MES college Bangalore   1993 — 1996
MES College Bangalore

Bangalore University
Masters Degree

Experience
Gallagher Bassett Services, Inc.   June 2013 - Present
Wells Fargo Insurance Services  May 2005 - June 2013
Broadspire  2004 - 2005
Kemper Insurance  2000 - 2004

Skills
Customer Service, Training, Workers Compensation, Claims Management

Education
California State University-Sacramento   1991 — 1993
Bachelor of Science (BS), Business Administration (Accountancy)

Experience
McKesson  April 2015 - Present
McKesson  April 2014 - March 2015
Gallagher Bassett Services, Inc.   September 2013 - April 2014
Pacific Express Logistics   October 2012 - October 2013
Sacramento News & Review  July 2012 - December 2012

Skills
LTL, Truckload, Freight Transportation, Air Freight, Freight Forwarding, International Logistics, Logistics, Flatbed, Trucking, Warehouse Management, Container, Freight, Warehousing, Dispatching, DOT regulations, Shipping, 3PL, Logistics Management, Transportation..., Ocean, Transportation, Customs Regulations

Education
CSU Sacramento   2009 — 2014
Bachelor of Applied Science (B.A.Sc.), Logistics, Materials, and Supply Chain Management

Great oak high school

Experience
Gallagher Bassett  January 2005 - Present
Gallagher Bassett Services, Inc.   January 2005 - Present

Skills
Workers Compensation, Insurance, Customer Service, Claims Management, Liability, Property & Casualty..., Commercial Insurance, Risk Management, General Insurance, Casualty Insurance

Education
Culver Stockton College   1990 — 2004
Bachelor's degree, Business, Management, Marketing, and Related Support Services

Experience
Gallagher Bassett Services, Inc.   June 2011 - Present

Skills
Strong customer..., Office Administration

Education
Coyne College
Associate of Arts and Sciences (AAS), Medical/Clinical Assistant

Experience
Gallagher Bassett Services, Inc.   March 2014 - Present
Giles Drywall   January 1998 - March 2014

Skills
Workers Compensation, Insurance

Education
Aurora University   2010 — 2013
Bachelor of Arts (B.A.), History, Education, & Psychology

Experience
Gallagher Bassett Services, Inc.   January 2011 - Present

Skills
Customer Service, Public Speaking, Microsoft Office, Insurance, Risk Management, Property, Project Management, Commercial Insurance, Strategic Planning, Leadership, Negotiation, Claims Management, Liability, Workers Compensation

Education
Cedar Crest College

Lehigh Carbon Community College

Experience
Gallagher Bassett Services, Inc.   2013 - Present

Skills
Customer Service, Insurance, Risk Management, Microsoft Office, Sales, Underwriting, Strategic Planning, Process Improvement, Marketing, Project Management

Education
Elizabethtown College   1992 — 1996

Widener University School of Law (PA)