Gaylord Palms Resort & Convention Center
Address: 6000 W Osceola Pkwy, Kissimmee, FL 34746 Phone: (407) 586-0000Place name: : Category: : : Website: : : : Website: https://www.marriott.com/hotels/travel/mcogp-gaylord-palms-resort-and-convention-center/?scid=bb1a189a-fec3-4d19-a255-54ba596febe2 Category: Hotel Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. Ads Check availability These ads are based on your current search terms. They may also be based on:• Your activity on Google on this device (for example, your searches) Prices are the public rates available from our partners for the dates shown. These partners' prices are lower non-public prices for which you’re eligible:• Expedia.com, Travelocity.com, Hotwire.com, Trip.com, Orbitz.com, and Cheaptickets.comLearn more about pricesUnless you specified dates, we chose the dates shown based on room availability, or browsing activity and recent searches saved in your Web & App Activity. You can manage how your data is used in Privacy settings.ad settings Fri, Feb 1 Sat, Feb 2 2 1 guest2 guests3 guests4 guests $206 Booking.com Read Real Guest Reviews · Get Instant Confirmation $183 Hotels.com $183 Expedia.com $183 Priceline $183 Travelocity.com $183 Hotwire.com $215 Trip.com $183 KAYAK.com $183 Orbitz.com $199 HotelPower.com View Marriott.com · Official site$183Get a lower price plus free Wi-Fi with free enrollment $183 Cheaptickets.comView more room rates View more rates from $183Couldn't update prices. Try again.Booking.comTotal: $270/night$206View room rates on Booking.com Hotels.comTotal: $244/night$183View room rates on Hotels.com Expedia.comTotal: $244/night$183View room rates on Expedia.com PricelineTotal: $232/night$183View room rates on Priceline Travelocity.comTotal: $244/night$183View room rates on Travelocity.com Hotwire.comTotal: $244/night$183View room rates on Hotwire.com Trip.comTotal: $277/night$215View room rates on Trip.com KAYAK.comTotal: $244/night$183View room rates on KAYAK.com Orbitz.comTotal: $244/night$183View room rates on Orbitz.com HotelPower.comTotal: $244/night$199View room rates on HotelPower.com Marriott.comTotal: $244/night$183View room rates on Marriott.com Cheaptickets.comTotal: $244/night$183View room rates on Cheaptickets.com Gaylord Palms Resort & Convention Center6000 W Osceola Pkwy, Kissimmee, FL 9,104 reviews Ads Check availability These ads are based on your current search terms. They may also be based on:• Your activity on Google on this device (for example, your searches) Prices are the public rates available from our partners for the dates shown. These partners' prices are lower non-public prices for which you’re eligible:• Expedia.com, Travelocity.com, Hotwire.com, Trip.com, Orbitz.com, and Cheaptickets.comLearn more about pricesUnless you specified dates, we chose the dates shown based on room availability, or browsing activity and recent searches saved in your Web & App Activity. You can manage how your data is used in Privacy settings.ad settings Check in Fri, Feb 1 Check out Sat, Feb 2Booking.comTotal: $270/night$206View room rates on Booking.com Hotels.comTotal: $244/night$183View room rates on Hotels.com Expedia.comTotal: $244/night$183View room rates on Expedia.com PricelineTotal: $232/night$183View room rates on Priceline Travelocity.comTotal: $244/night$183View room rates on Travelocity.com Hotwire.comTotal: $244/night$183View room rates on Hotwire.com Trip.comTotal: $277/night$215View room rates on Trip.com KAYAK.comTotal: $244/night$183View room rates on KAYAK.com Orbitz.comTotal: $244/night$183View room rates on Orbitz.com HotelPower.comTotal: $244/night$199View room rates on HotelPower.com Marriott.comTotal: $244/night$183View room rates on Marriott.com Cheaptickets.comTotal: $244/night$183View room rates on Cheaptickets.com Hotel details Set on 63 acres, this polished hotel with a glass atrium garden is 3.2 miles from Walt Disney World®. … MORE The warm, straightforward rooms with marble baths have free Wi-Fi, flat-screens, minifridges and coffeemakers. Suites add pull-out sofas and wet bars; upgraded suites feature living rooms and kitchenettes. There are 3 restaurants, a cafe and 2 bars, including a sports bar with a 37-ft screen. Amenities include 400,000 sq ft of meeting space, an outdoor adults-only heated pool, a water park, and a spa. There's a children's game room, and the chance to feed baby alligators. A resort fee covers a theme park shuttle and use of a fitness center. Free Wi-Fi Pool Air-conditioned Laundry service Business center Beach access Free breakfast Parking Pet-friendly Room service Kid-friendly Restaurant Kitchens in some rooms Airport shuttle Hot tub Spa Fitness center Bar Smoke-free View more amenities View fewer amenities Add a photoThanks for sharing!Your photo will be posted publicly on Google.Contribute MoreDoneUpload public photos of Gaylord Palms Resort & Convention Center Posting publicly on the Web Write a review Review summary Review summaries provided by TrustYou. Rooms · Guests liked the large rooms, though some said they were dated & maintenance could be improved · Some guests mentioned bathroom cleanliness could be improved Location · Shopping, sightseeing, restaurants & bars nearby · Easily accessible by car Service & facilities · Guests appreciated the friendly, professional staff · Some guests said management, reception & housekeeping could be improved · Conference space View all reviews Questions & answers Ask a question Q: (Translated by Google) Hello I was from March 7 to 9, I was asked for the credit card for check in, the account was paid in cash at check out. However, now March 29 I get an undue charge of almost 500 US. (Original) Hola estuve desde el día 7 al 9 de marzo, me pidieron la tarjeta de crédito para el check in, la cuenta fue pagada al contado en el check out. Sin embargo ahora 29 de marzo me llega un cobro indebido de casi 500 US. A: If you have the receipt for your cash payment, there will be no problem. The $500 is probably a mistake "hold" that was wrongfully put through as a "charge". Call the hotel and if that doesn't fix things, notify your credit card company with a disputed charge.See all questions (66)
Gaylord Palms Resort & Convention Center List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Gaylord Palms Resort & Convention Center. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Gaylord Palms Resort & Convention Center Employees
Gaylord Palms Resort & Convention Center June 2014 - Present
Danson Construction Company January 2005 - Present
Signature Wedding Company August 2012 - January 2015
Gaylord Palms Resort & Convention Center March 2014 - June 2014
Brant & Son Inc. March 2009 - November 2009
Skills
Corporate Events, Event Management, Event Planning, Marketing Communications, Sponsorship, Trade Shows, Meeting Planning, Social Media Marketing, Public Relations, Social Media, Marketing, Live Events, Coordinating Events, Wedding Planning, Marketing Strategy, Management, Parties, Events Coordination
Education
University of Central Florida 2010 — 2013
Bachelor's degree, Hospitality Administration/Management
Valencia Community College 2008 — 2010
Associate's degree, General Studies
Atlanta Marriott Marquis November 2013 - Present
Doubletree Atlanta Marietta October 2012 - November 2013
Hilton Atlanta June 2008 - September 2012
Gaylord Palms Resort & Convention Center May 2006 - June 2008
Atlanta Marriott Marquis 2002 - 2006
Atlanta Hilton & Towers May 1997 - October 2002
Hilton Boston Back Bay 1999 - 2000
Renaissance Hotel Washington DC 1994 - 1997
Loews Anatole Hotel 1988 - 1990
Skills
Hotels, Project Management, Hospitality, Pricing Strategy, Cold Calling, Revenue Analysis, Meeting Planning, Hospitality Management, Wine, Hospitality Industry, Market Research, Contract Negotiation, Sales, Event Management, Pre-opening, Trade Shows, Event Planning, Hotel Booking, Lodging, OnQ, Opening Hotels, Sales Management, Marketing, Forecasting, Delphi, Negotiation, Tourism, Leadership, Budgets, Catering, Incentives, Property Management...
Education
Penn State University 1982 — 1986
BS, Hotel, Restaurant & Institutional Management
Gaylord National Resort & Convention Center December 2014 - Present
Gaylord National Resort & Convention Center May 2013 - December 2014
Gaylord National Resort & Convention Center January 2012 - April 2013
Gaylord National Resort & Convention Center August 2010 - January 2012
Gaylord National Resort & Convention Center June 2009 - July 2010
Penn Stater Conference Center Hotel August 2008 - May 2009
Gaylord Palms Resort & Convention Center May 2008 - August 2008
Penn Stater Conference Center Hotel August 2007 - May 2008
Penn Stater Conference Center Hotel September 2006 - August 2007
Java Company Catering September 2005 - May 2006
Skills
Meeting Planning, Event Management, Catering, Event Planning, Convention Services, Training, Public Speaking, Menu Development, Hotels, Team Building, Hospitality Management, Motivation, Hospitality Industry, Certified Meeting..., Matrix Management, Customer Service, Restaurant Management, Certified Hospitality..., Meeting Matrix, Daylight, CI/TY, HotSOS, Budgets, Food, Leadership, Marketing
Education
Penn State University 2005 — 2009
Hotel, Restaurant, and Institutional Management, Minor: Recreation, Park, and Tourism Management
Zentila June 2013 - Present
Gaylord Palms Resort & Convention Center November 2001 - May 2013
PlanetHollywood.com September 2000 - November 2001
Darden Restaurants April 1999 - September 2000
Keyport Life Insurance Company 1995 - 1999
Skills
Brand Development, Advertising, Marketing Communications, Email Marketing, Promotions, Marketing Strategy, Social Media Marketing, Marketing, Creative Direction, Event Management, Trade Shows, E-commerce, Web Design, Sales, Budgets
Education
Florida Southern College
B.S., Communications
Palm Beach Gardens High School
Gaylord Palms Resort & Convention Center March 2014 - Present
Gaylord Opryland Resort and Convention Center June 2006 - March 2014
Gaylord Palms Resort & Convention Center 2001 - 2006
Starwood Hotels and Resort June 2001 - September 2001
Interstate Hotels/Crossroads Hospitality December 2000 - June 2001
Interstate Hotels/Crossroads Hospitality October 1999 - December 2000
Action Screen Printing (Family Business) March 1994 - October 1999
Holiday Inns Worldwide October 1991 - March 1994
Holiday Inns Worldwide April 1989 - October 1991
Holiday Inn Corporation July 1988 - April 1989
Skills
Pre Opening, Forecasting, Pricing Analytics, Demand Forecasting, Financial Forecasting, Budgeting, Competitive Analysis, Revenue Management, Yield Management, Inventory Management, Revenue Analysis, Pricing, Management, Hotels, Budgets, Analytics, Front Office, Pre-opening, Micros, Resorts, Tourism, Hospitality, Sales, Hospitality Industry, Hotel Management, Leadership, Marketing Strategy, Pricing Strategy, Property Management..., Revenue Forecasting, Rooms Division, Hospitality Management, Lodging, Hotel Booking, Opening Hotels, Food & Beverage, OnQ, Convention Services, Banquets, Meeting Planning, Opera
Education
University of Central Florida - MBA Finance 1986 — 1988
MBA, Finance
University of Central Florida 1984 — 1986
Bachelor of Science Hotel and Restaurant Management, Hotel, Motel, and Restaurant Management
Tulane University 1980 — 1983
Bachelor of Science, Physiological Psychology/Psychobiology
Various Marketing Agencies November 2014 - Present
Heartthrob Fitness, LLC April 2013 - Present
Strategic Experiential Group March 2013 - May 2014
Gaylord Palms Resort & Convention Center March 2011 - March 2013
Lockheed Martin July 2009 - March 2010
Lockheed Martin March 2008 - June 2009
U.S. Air Force October 2000 - September 2007
Skills
Customer Service, Team Leadership, Troubleshooting, Promotional Modeling, Hardware, Event Planning, Military Experience, Microsoft Exchange, PowerPoint, System Deployment, Leadership Development, Nonprofits, Project Management, Military
Education
Valencia Community College 2009 — 2011
Associate's Degree, Education
Community College of the US Air Force 2002 — 2003
n/a, Information Management Apprentice
Waldorf Astoria Orlando and Hilton Bonnet Creek September 2015 - Present
Waldorf Astoria and Hilton Bonnet Creek March 2010 - Present
Waldorf Astoria Orlando and Hilton Orlando Bonnet Creek March 2009 - March 2010
Gaylord Palms Resort & Convention Center February 2008 - February 2009
Rosen Centre Hotel July 2006 - January 2008
Caesars Palace August 2002 - July 2006
Skills
Hotels, Hospitality Industry, Resorts, Hospitality Management, Hotel Management, Hospitality, Catering, Food & Beverage, Convention Services, Banquets, Meeting Planning, Restaurants, Pre-opening, Menu Development
Education
University of South Carolina-Columbia
Journalism/Mass Communications, Public Relations Major and Minor in Hotel Management
Hilton Orlando Bonnet Creek/Waldorf Astoria Orlando July 2012 - Present
Hilton Orlando Bonnet Creek September 2011 - July 2012
Hilton Orlando Bonnet Creek January 2011 - September 2011
Hilton Orlando Bonnet Creek April 2010 - January 2011
Gaylord Palms Resort & Convention Center April 2008 - July 2010
Gaylord Palms Resort & Convention Center November 2009 - January 2010
M&M's World Orlando May 2007 - October 2009
Skills
Hotels, Event Management, Customer Satisfaction, Training, Restaurants, Hospitality, Hospitality Management, Management, Sales, Hospitality Industry, Resorts, Hotel Management, Front Office, Rooms Division, OnQ, Revenue Analysis, Property Management..., Food & Beverage, Micros, Catering, Pre-opening, Concierge Services, Banquets
Education
University of Central Florida 2006 — 2010
Event Management
IHG - InterContinental Hotels Group November 2014 - Present
SweetBliss Couture Candy Stations January 2013 - Present
Wyndham Worldwide December 2013 - October 2014
Hilton Worldwide October 2012 - December 2013
American Audio Visual Center March 2011 - October 2012
OCA Marketing Services, LLC May 2010 - March 2011
Goben Convention Services June 2009 - May 2010
Gaylord Palms Resort & Convention Center December 2007 - February 2009
Gaylord Palms Resort & Convention Center January 2005 - November 2007
Gaylord Palms Resort & Convention Center October 2004 - January 2005
Skills
Event Management, Convention Services, Event Planning, Sales, Recruiting, Human Resources, Employee Relations, Personnel Management, Wholesale, Hospitality Industry, Hotels, Hospitality, Catering, Resorts, Trade Shows, Meeting Planning, Food & Beverage, Tourism, Pre-opening, Training, Customer Service, Hospitality Management, Management, Corporate Events, Hotel Management, Banquets, Forecasting, Budgets, Revenue Analysis, Marketing, Contract Negotiation, Customer Satisfaction, Property Management..., Team Building, Account Management, Project Planning, Public Relations, Restaurant Management, Wedding Planning, Weddings, Time Management, Negotiation, Delphi, AV, Rooms Division, Hotel Booking, Sponsorship, Special Events
Education
University of Central Florida 1997 — 2000
Bachelor’s Degree, Marketing and Communications
Gaylord Palms Resort & Convention Center July 2015 - Present
Harbor Beach Marriott Resort & Spa October 2010 - July 2015
Harbor Beach Marriott Resort & Spa February 2006 - October 2010
Fort Lauderdale Marina Marriott November 1999 - February 2006
Harbor Beach Marriott Resort & Spa October 1996 - November 1999
Internal Consultant - Marriott Int'l with Brooks/Lynx Project August 1995 - October 1996
Fort Lauderdale Marina Marriott January 1992 - August 1995
Miami Airport Marriott September 1984 - January 1992
Skills
Organizational..., Succession Planning, Onboarding, Employee Relations, Training, Mentoring, Leadership, Operations Management, Front Office, Human Resources, Human Capital Analytics, Change Management, Coaching, Community Sevice, Compensation Planning, Recruiting, Staff Retention, Career Development, Employee Satisfaction, Guest Satisfaction, Driving Results, Building Relationships, Recognition &..., Personnel Management, Customer Satisfaction, Workforce Planning, Human Capital, Job Satisfaction, Hospitality, Hotel Management, Hospitality Management, Hospitality Industry
Education
Florida International University 1985 — 1988
Bachelor's degree, Hospitality Administration/Management
Miami Dade College 1983 — 1985
U.S. Congressional Page Scool 1981 — 1982
Gaylord Palms Resort & Convention Center February 2015 - Present
Gaylord Palms Resort & Convention Center October 2014 - January 2015
Courtyard by Marriott August 2013 - December 2013
Skills
Microsoft Office, Hospitality, Hospitality Industry
Education
University of Central Florida – Rosen College of Hospitality Management
Bachelor's Degree, Hospitality Management
Association of Women's Health, Obstetrics, and Neonatal Nurses January 2015 - Present
Whitman-Walker Health July 2013 - December 2014
International AIDS Conference (AIDS 2012) December 2010 - December 2012
Washington Convention & Tourism Corporation-Destination DC October 2005 - September 2010
General Growth Properties January 2004 - January 2005
Gaylord Palms Resort & Convention Center August 2002 - December 2003
The Walt Disney Company August 2001 - August 2002
Marriott Wardman Park Hotel August 2000 - August 2001
The Dallas Convention & Visitors Bureau January 1998 - August 2000
Greater Boston Convention & Visitors Bureau January 1995 - January 1998
Skills
Cross-functional Team..., Budget Management, Sales Operations, Public Speaking, Sales Management, Team Leadership, Customer Retention, Leadership, Marketing, Budgets, Strategy
Education
University of Maryland University College 2000 — 2002
MBA, Business Administration
Hampton University 1988 — 1992
Bachelor of Arts, Mass Communications
McDonald Toole Wiggins, P.A. August 2013 - Present
Butler & Hosch, P.A. March 2009 - June 2013
Gaylord Palms Resort & Convention Center April 2008 - February 2009
Skills
Litigation, Civil Litigation, Legal Assistance, Trials, Courts
Education
Florida Hospital College of Health Science
University of Central Florida
Coca-Cola Refreshments March 2011 - Present
Schenck Company 2010 - March 2011
Grantham Distributing Company June 2006 - December 2010
MSL Associates, Inc March 2004 - June 2006
Gaylord Palms Resort & Convention Center February 2003 - March 2004
Yesawich, Pepperdine & Brown January 2001 - April 2001
Skills
Marketing Strategy, Key Account Development, Marketing, Market Planning, Forecasting, Negotiation, Sales Operations, Brand Management, Sales, Management, Business Development, Product Development, Marketing Management, Key Account Management
Education
Career Quest Travel Training 2012 — 2013
University of Central Florida 1995 — 1999
Bachelor of Arts, Journalism
Education and Training Concepts (etc) January 2010 - Present
Gaylord Entertainment 2007 - 2009
Gaylord Entertainment 2003 - 2007
Gaylord Entertainment January 2000 - November 2003
Gaylord Palms Resort & Convention Center 2001 - 2002
Gaylord Opryland Resort & Convention Center 1985 - 2000
Skills
Hospitality, Hospitality Management, Hotels, Hospitality Industry, Training Delivery, Performance Management, Training, Restaurants, Food & Beverage, Food Service, Hotel Management, Resorts, Employee Relations, Leadership, Employee Training, Culinary Skills, Pre-opening, Public Speaking, Meeting Planning, Human Resources, Recruiting, Event Planning, Onboarding, Event Management, New Hire Orientations, Banquets, Catering, Restaurant Management, Revenue Analysis, Hiring, Menu Development, Front Office, Tourism, Yield Management, Customer Satisfaction, Corporate Events, Team Building, Trade Shows
Education
Middle Tennessee State University
Bachelor's degree, Secondary Education and Teaching
University of Central Florida 1979 — 1980
M.ED, Professional Development
University of Florida
Executive Education
Marriott International: Gaylord Palms Resort & Convention Center October 2012 - Present
Gaylord Palms Resort & Convention Center March 2006 - October 2012
Gaylord Opryland Resort & Convention Center August 2004 - February 2006
Gaylord Palms Resort & Convention Center September 2001 - August 2004
Universal Orlando March 1999 - September 2001
Education
University of Scranton 1991 — 1993
Postlethwaite & Netterville, APAC May 2012 - June 2012
Louisiana Department Of Transportation and Development July 2011 - May 2012
Wink Engineering May 2008 - March 2011
Adams and Reese LLP June 2006 - May 2008
Gaylord Palms Resort & Convention Center March 2006 - May 2006
Ochsner Health System July 1998 - November 2005
Excel Home Care December 1995 - July 1998
Skills
Onboarding, Policy, HRIS, Performance Management, Succession Planning, Organizational..., Talent Acquisition, Talent Management, Employee Relations, Benefits Administration, Compensation, Coaching, Employee Engagement, Change Management, Strategic Planning, Problem Solving, Conflict Resolution, Mergers, Team Building, Process Improvement, Software Implementation, Employee Benefits, Personnel Management, Training, Recruiting, New Hire Orientations, Leadership, Employment Law, Temporary Placement, Management, Compensation & Benefit, Applicant Tracking..., Workers Compensation, Interviews, Workforce Planning, Employee Training, HR Policies, FMLA, Hiring, Deferred Compensation, Human Resources, Payroll
Education
University of Phoenix 2005 — 2008
B.S., Business Management
University of Phoenix
Human Resources Management Certificate
Orlando Health October 2012 - Present
Waldorf Astoria Orlando & Hilton Bonnet Creek June 2011 - November 2012
Gaylord Palms Resort & Convention Center January 2011 - June 2011
Hilton Orlando July 2009 - February 2011
Orlando Health July 2005 - June 2008
Longwood Police Department August 1979 - September 2005
Education
Seminole State College of Florida 1977 — 1979
AS
FBI National Academy 1993 — 1993
Marriott International October 2012 - Present
Gaylord Entertainment June 2011 - October 2012
Gaylord Palms Resort & Convention Center September 2009 - June 2011
Gaylord Palms Resort and Convention Center November 2007 - September 2009
Gaylord Palms Resort and Convention Center February 2007 - November 2007
Skills
Hospitality Management, Hospitality Industry, Hospitality, Resorts, Hotels, Meeting Planning
Education
University of Central Florida 2003 — 2007
Bachelor's Degree, Hospitality Management
Aloft Charlotte Uptown @ the EpiCentre April 2013 - Present
Interstate Hotels & Resorts June 2010 - Present
Hyat Place Charlotte Arrowood June 2010 - April 2013
Visit Charlotte September 2009 - August 2010
Omni Hotels August 2005 - August 2009
Renaissance Orlando Airport Hotel November 2004 - August 2005
Gaylord Entertainment January 2002 - November 2004
Gaylord Palms Resort & Convention Center 2002 - 2004
Holiday Inn select orlando 1999 - 2001
Skills
Hotels, Hospitality, Hospitality Management, Hospitality Industry, Event Planning, Marketing, Event Management, Public Relations, Trade Shows, Sales, Contract Negotiation, Team Building, Leadership, Budgets, Meeting Planning, Catering, Food & Beverage, Convention Services, Management, Tourism, Yield Management, Revenue Analysis
Education
Johnson & Wales University 1995 — 1999
BA, Hospitaltiy Sales & Meeting Managment
Sonny's Bar-B-Q April 2013 - Present
Gaylord Palms Resort & Convention Center September 2012 - April 2013
Outback Steakhouse April 2007 - March 2013
Kissimmee Tourism Education Association May 2012 - October 2012
Extended Stay Hotels August 2008 - March 2009
Skills
Event Management, Food & Beverage, Hospitality, Customer Service, Catering, Training, Restaurants, Management, Restaurant Management, Food Service, Hospitality Management, Event Planning, Hotels, Hospitality Industry, Food, Time Management, Recruiting
Education
University of Central Florida 2008 — 2012
BS, Event Management, Hospitality
Gaylord Palms Resort & Convention Center March 2014 - Present
Western Governors University June 2013 - February 2014
Western Governors University October 2009 - June 2013
North Carolina State University January 2008 - October 2009
University of Florida June 2005 - January 2008
East Carolina University July 2001 - May 2005
Skills
Training, Career Development, Time Management, Leadership, Staff Development, Social Media, Leadership Development, Supervision, Blogging, True Colors, Personal Training, Writing, Wellness Coaching, ACE Certified Personal..., Fitness Training, Interval Training, Twitter, Instructional Design, Needs Assessment, E-Learning, Content Development, Facilitation, PowerPoint development, Camtasia, Adobe Connect, Collaborative Problem...
Education
University of Florida 1999 — 2001
Masters of Education, Higher Education/Higher Education Administration
University of Florida 1996 — 1998
Bachelor of Arts (B.A.), Spanish Language and Literature
Groups360 August 2014 - Present
Audubon Nature Institute April 2012 - August 2014
Audubon Nature Institute September 2010 - April 2012
Gaylord Entertainment March 2008 - September 2010
Gaylord Palms Resort & Convention Center October 2006 - March 2008
Puff 'n Stuff Catering November 2005 - October 2006
Joel Catering and Event Planning February 2004 - August 2005
Skills
Hospitality Management, Banquets, Hotels, Convention Services, Event Management, Sales, Meeting Planning, Event Planning, Hospitality, Catering, Resorts, Food & Beverage
Education
The University of Southern Mississippi 1997 — 2001
Bachelors, Sales & Marketing
Fairmont Washington, D.C., Georgetown June 2015 - Present
Fairmont Copley Plaza May 2015 - Present
FMC Technologies October 2014 - April 2015
The Fairmont Copley Plaza November 2013 - October 2014
The Fairmont Sonoma Mission Inn & Spa February 2012 - October 2013
Fairmont Hotels & Resorts December 2010 - February 2012
The Fairmont Southampton April 2009 - December 2010
Gaylord Palms Resort & Convention Center October 2007 - April 2009
Walt Disney World Swan and Dolphin February 2005 - October 2007
Skills
Sales, Hotels, Hospitality Industry, Hospitality Management, Hospitality, Revenue Analysis, Resorts, Hotel Management, Meeting Planning, Food & Beverage, Tourism, Yield Management, Trade Shows, Catering, Event Management, Pre-opening, Sales Management, Front Office, Banquets, Convention Services
Education
Florida State University 2000 — 2004
BS, Business & Marketing
Bishop Moore Catholic High School 1996 — 2000
White Lodging Services November 2013 - Present
Gaylord Palms Resort & Convention Center 2012 - 2013
Team National 2008 - 2011
Renaissance Grand Hotel & Suites 2004 - 2008
Hyatt Regency Atlanta 1994 - 2004
Atlanta Committee for the Olympic Games 1992 - 1994
Marriott International 1984 - 1992
Skills
Strategic Meetings..., Meeting Management, Event Planning, Contract Negotiation, Event Management, Registration, Convention Services, Catering, Meeting Planning, Corporate Events, Food & Beverage, Conventions, Incentives, Trade Shows, Corporate Meetings, Catering Sales, Hotels, Site Selection, Hotel Contract..., Menu Development, Hotel Site Selection, Site Inspections, Venue Selection, Events, Business Strategy, Resorts, Banquets, Hospitality Management, Sales, Customer Satisfaction, Leadership, Marketing Strategy, Management, Revenue Analysis, Leadership Development, Incentive Travel, Wedding Planning, Weddings, Customer Service, Time Management, Tourism, Pre-opening, Front Office, Restaurants, Yield Management, Hotel Management, Parties, Budgets, Restaurant Management, Leisure
Education
University of Missouri-Saint Louis
BSBA, Business
Laiton Inc. May 2010 - Present
Ginn Reunion Resort December 2006 - April 2010
MH Associates July 1995 - 2007
Gaylord Palms Resort & Convention Center 2001 - 2003
Education
Cornell University 1973 — 1977
Rutherford County Economic Development March 2015 - Present
Rutherford County Economic Development August 2014 - March 2015
Town of Spindale November 2011 - December 2014
Gaylord Palms Resort & Convention Center January 2011 - September 2011
Gaylord Palms Resort & Convention Center January 2009 - January 2011
Gaylord Palms Resort & Convention Center February 2007 - January 2009
Gaylord Palms Resort & Convention Center March 2006 - February 2007
Lifestyle Media, Inc. July 2005 - March 2006
Hope & Help Center of Central Florida January 2004 - May 2004
Skills
Meeting Planning, Resorts, Hotels, Marketing, Catering, Hospitality, Hospitality Industry, Administrative..., Local Government, Sales, Front Office, Banquets, Management, Restaurants, Food & Beverage, Public Relations, Hospitality Management
Education
University of Central Florida - College of Business Administration 2001 — 2005
Bachelor of Science in Business Administration, Marketing
Gaylord Palms Resort & Convention Center August 2015 - Present
Aloha of America January 2015 - August 2015
NBA City November 2014 - August 2015
NBA City November 2014 - August 2015
Publix Super Markets August 2010 - May 2014
Skills
Bilingual, Leadership, Time Management, Hospitality, Event Planning, Customer Service, Organization, Social Networking, Microsoft Excel, Teamwork, Event Management, Public Speaking
Education
University of Central Florida 2011 — 2015
Event Management and Hospitality Management, Hospitality Administration/Management, Senior
Gaylord Palms Resort & Convention Center June 2014 - Present
Gaylord Palms Resort & Convention Center June 2013 - June 2014
Gaylord Palms Resort & Convention Center December 2012 - June 2013
The JW Marriott & Ritz-Carlton Hotel, at Grande Lakes Orlando August 2011 - December 2012
J. W. Marriott November 2009 - August 2011
Tripp Lake Camp June 2004 - August 2008
University of Massachusetts Amherst September 2006 - May 2008
University of Massachusetts Amherst August 2005 - May 2008
The Walt Disney Company January 2007 - May 2007
Skills
microsoft office, verbal communication, Typing, Written Skills, Guest Service, Hospitality, Problem Solving, Time Management, Hotels, Resorts, Guest Satisfaction, Hospitality Management, Front Office, Customer Service, Word, Hospitality Industry, Customer Relations, Tourism, Writing, Teamwork, English, Property Management..., Rooms Division, Guest Service Management, Guest Recovery, Outlook, Customer Satisfaction, Restaurants, Microsoft Office, Microsoft Word
Education
University of Central Florida 2008 — 2010
Master's, Hospitality and Tourism Management; Management
University of Massachusetts 2004 — 2008
B.S; School, Hospitality and Tourism Management; Management
Groups360 June 2015 - Present
Hawks Cay Resort February 2013 - June 2015
Gasparilla Inn and Club September 2010 - February 2013
Gaylord Palms Resort & Convention Center March 2005 - September 2010
ConferenceDirect August 2003 - March 2005
Intercontinental Hotels Group October 2001 - August 2003
Radisson September 1998 - October 2001
Skills
Hotels, Hospitality, Resorts, Hospitality Industry, Conferences, Trade Shows, Contract Negotiations, Site Selection, Customer Service, Fundraising, Contract Negotiation, Sales Management, Budgeting, Negotiation, Account Management, Market Planning, Customer Relations, Incentives, Budgets, Location Intelligence, CRM, Convention Services, Event Management, Hospitality Management, Meeting Planning, Selling, Sales, Food & Beverage, Tourism, Revenue Analysis
Education
University of Central Florida 1996 — 1998
B.A., Psychology
Gaylord Palms Resort & Convention Center July 2011 - Present
Gaylord Entertainment October 2008 - July 2011
Gaylord Palms Resort & Convention Center April 2007 - October 2008
Gaylord Palms Resort & Convention Center September 2001 - April 2007
Walt Disney World June 1998 - September 2001
Skills
Benefits Administration, Employee Engagement, Front Office, HRIS, Hospitality, Hospitality Industry, Hospitality Management, Hotel Management, Hotels, Human Resources, Leadership Development, Onboarding, Organizational..., Pre-opening, Resorts, Succession Planning, Talent Acquisition, Talent Management, Team Leadership, Time Management, Training, Employee Relations, Employee Training, Leadership, Recruiting, Teamwork
Education
Valencia Community College 1991 — 1993
University of Phoenix
Gaylord Palms Resort & Convention Center March 2014 - Present
Gaylord Palms Resort & Convention Center June 2013 - March 2014
Gaylord Palms Resort & Convention Center March 2011 - May 2013
Gaylord Palms Resort & Convention Center November 2010 - February 2011
Marine Corps Marathon May 2009 - August 2009
Executive Office of FL Governor Charlie Crist January 2008 - May 2008
Skills
Sports Marketing, Press Releases, Public Relations, Event Planning, Media Relations, Social Media, Event Management, Marketing, Advertising, Social Media Marketing, Marketing Communications, Social Networking, Sponsorship, Adobe Creative Suite, Trade Shows, Integrated Marketing, Email Marketing, Facebook
Education
Florida State University 2006 — 2010
BS, Marketing
Pearson Education July 2013 - June 2015
Lionbridge Technologies August 2012 - October 2012
Gaylord Palms Resort & Convention Center June 2012 - July 2012
University of Central Florida, Center for Distributed Learning May 2011 - May 2012
Novonics Corporation July 2008 - September 2010
Carley Corporation July 2006 - July 2008
JHT, Inc. August 2005 - June 2006
Orange County Public Schools March 2000 - March 2003
Skills
Instructional Design, Blended Learning, E-Learning, Instructor-led Training, Instructional Technology, SCORM, Needs Analysis, ADDIE, Distance Learning, Adult Education, Training, Learning Management, Learning Management..., Curriculum Design, Curriculum Development, Educational Technology, Storyboarding, Task Analysis, Human Performance, Testing, Education Software, Simulations, Content Development, Faculty Development, Classroom, Simulation Design, Web-based Training, Job Analysis, Performance Improvement, Learning Theory, Higher Education, Graphic Design, Writing, Teaching, Staff Development, Courseware Development, Online Training, Course Development, Interaction Design, Illustration, Assessment Design, Classroom Instruction, Multimedia Design, Information Design, Cognition, User Scenarios, User-centered Design, User Analysis, Learning Technology
Education
University of Central Florida 2005 — 2008
MA, Instructional Technology, Instructional Systems
University of Central Florida 1997 — 1999
BFA, Art, Digital Media
Istituto Europeo di Design 1980 — 1981
Diploma, Advertising Design
Boston University
2 years, Fine Arts & Humanities
Nova High School
High School
Chicago Marriott Oak Brook August 2015 - Present
Marriott Chicago O'Hare November 2014 - August 2015
Tallahassee Capital Courtyard May 2014 - October 2014
Tallahassee Capital Courtyard October 2013 - October 2014
Gaylord Palms Resort & Convention Center November 2012 - October 2013
Skills
Blogging, Social Media, Public Relations, Event Planning, Social Media Marketing, Newsletters, Advertising, Marketing Communications, Public Speaking, Facebook, Fundraising, Media Relations, Editing, Social Networking, Research, Press Releases, Web Content, Event Management, Publicity, Strategic Communications, Marketing
Education
University of South Florida 2007 — 2011
Bachelor of Arts, Public Relations
Airgroup Dynamics, Inc. November 2014 - Present
EMC Aerospace, Inc. October 2013 - September 2014
Airgroup Dynamics Inc. October 2012 - October 2013
Meeting Point North America February 2006 - September 2011
Automotive Rentals Inc February 2005 - January 2006
Sam's Club January 2003 - January 2005
Gaylord Palms Resort & Convention Center December 2001 - November 2002
Skills
Customer Service, Call Center, Typing: 55 wpm, Microsoft Office, Microsoft Excel, Receptive Tour Operator..., PowerPoint, Project Planning, Tourism, Customer Satisfaction, Sales, Event Planning, Operations Management, Event Management, Purchasing, Contract Negotiation, Hotels, Hotel Booking, Call Centers, Project Management, Microsoft Word, Team Building, Management, Outlook, Hospitality, Food
Education
Florida Technical College 1998 — 2000
Associate of Science (A.S.), AutoCAD
Oak Ridge High School 1984 — 1987
Groups360 July 2014 - Present
Ad 2 Orlando July 2014 - June 2015
Clear Channel Outdoor February 2012 - July 2014
Ad 2 Orlando July 2013 - June 2014
Ad 2 Orlando June 2012 - July 2013
Gaylord Palms Resort & Convention Center March 2010 - February 2012
Gaylord Palms Resort & Convention Center June 2007 - March 2010
Orlando Magic January 2007 - May 2007
University of Central Florida January 2006 - May 2007
Gaylord Palms Resort & Convention Center August 2006 - December 2006
Skills
Hospitality, Event Management, Promotions, Conferences, Resorts, Guest Service, Special Events, Hospitality Management, Outlook, Time Management, Sales, Advertising, Marketing, Customer Service, Events, Hospitality Industry, Hotels, Recruiting, CRM, Event Planning, Management, Sales Management, Sales Process, Selling, Social Media Marketing
Education
University of Central Florida 2002 — 2007
Bachelor of Science in Business Administration, Marketing & Sales
Countryside High School 1998 — 2002
Hawks Cay Resort August 2015 - Present
Highgate Hotels February 2015 - August 2015
Hawks Cay Resort & Marina May 2009 - February 2015
Realizing Visions, LLC. July 2008 - May 2009
Gaylord National Resort & Convention Center April 2007 - July 2008
Gaylord Palms Resort & Convention Center October 2004 - March 2007
Wyndham Condado Plaza Hotel & Casino 2003 - 2004
Wyndham International 2002 - 2004
Wyndham International October 2002 - May 2003
ITT Sheraton August 1996 - July 1998
Skills
Resorts, Hotels, Hospitality Management, Hospitality, Hospitality Industry, Revenue Analysis, Hotel Management, Pre-opening, Food & Beverage, Restaurants, Front Office, Yield Management, Catering, Banquets, Tourism, Customer Service, Management, Operations Management, Rooms Division, Training, Casino
Education
Ryerson University 1976 — 1979
Hospitality Management
Gaylord Palms Resort & Convention Center November 2014 - January 2015
Valencia College December 2013 - January 2015
Valencia College June 2012 - December 2013
CUTCO Cutlery June 2011 - August 2011
Skills
Bilingual English/Creole, Attention to detail, Organization and..., Teamwork, Great communication..., Data entry skills, Quick learner, Knowledge of college's..., Customer service skills, Cash Management, Experience working with..., Excellent people skills, Problem-solving, capable of multitasking, capable of working..., Experience with..., Research the..., maintain records and..., communicate effectively..., Leadership, Event Planning, Public Speaking, Administration, Presentations, Time Management, PowerPoint, Social Networking, New Hire Orientations, Office Management, Microsoft Office, Customer Service
Education
Valencia College 2012 — 2013
Certificate, Business Specialist
Valencia College 2011 — 2013
Associate of Arts (A.A.), General Studies
University of Central Florida
Bachelor's degree, Interdisciplinary Studies
Newmarket International June 2009 - Present
MTech April 2008 - June 2009
Gaylord Entertainment December 2004 - April 2008
Gaylord Palms Resort & Convention Center 2004 - 2006
Skills
Hospitality, Budgeting, Customer Relations, Microsoft Office, Team Building, Customer Service, Strategic Planning, Hotels, Account Management, Forecasting, Contract Negotiation, Revenue Management, Process Improvement, Negotiation, Hospitality Management, Hospitality Industry, Customer Satisfaction, Problem Solving, Operations Management, Business Planning, Excel, Restaurants, Hotel Management, Windows, Tourism, New Business Development, PowerPoint, Administration, Revenue Analysis, System Administration, Budgets, Microsoft Excel, Leadership, Salesforce.com, Resorts, Team Leadership, Front Office, Sales, Direct Sales, Business Development, Training, Management, Yield Management
Education
University of Central Florida 2004 — 2006
Bachelors, Hospitality Management
Marriott International July 2014 - Present
Gaylord Opryland Resort & Convention Center December 2012 - July 2014
Marriott International October 2011 - December 2012
Marriott International May 2010 - September 2011
Marriott International July 2007 - May 2010
Gaylord Palms Resort & Convention Center October 2005 - July 2007
Windsor Court Hotel October 2000 - September 2005
Skills
Hotels, Hospitality Industry, Catering, Hospitality Management, Hotel Management, Revenue Analysis, Front Office, Yield Management, Property Management..., Concierge Services, Banquets, Customer Service, Hospitality, Meeting Planning, Pre-opening, Resorts, Food & Beverage, Micros, Rooms Division
Education
University of New Orleans 2007 — 2010
Business Administration
Delgado Community College 2003 — 2005
General Studies
Fig & Olive April 2015 - Present
Gaylord National Resort & Convention Center - Marriott International August 2012 - April 2015
Think Food Group December 2009 - August 2012
Gaylord National Resort & Convention Center March 2009 - December 2009
Gaylord Palms Resort & Convention Center August 2008 - February 2009
Bruegger's Bagels May 2007 - June 2008
Skills
Food & Beverage, Restaurant Management, Hospitality Management, Hospitality, Menu Development, Hospitality Industry, Fine Dining, Hotel Management, Catering, Food Service, Event Management, Customer Service, Event Planning, Food, Recruiting, Labor Management, Banquets, Microsoft Office, Social Media, Hotels
Education
Florida State University 2005 — 2008
Bachelor's, Business, Major in Hospitality Administration
St. John's University 2004 — 2005
Business, Major in Hospitality
Florida Hospital July 2011 - Present
Gaylord Palms Resort & Convention Center February 2011 - July 2011
Publicis Meetings USA 2006 - 2010
Publicis Meetings USA 2004 - 2006
Skills
Meeting Planning, Corporate Events, Event Management, Budgets, Management, Hotels, Food & Beverage, Team Building
Education
Florida State University 2000 — 2004
The CSI Companies March 2009 - Present
The CSI Companies March 2009 - May 2009
ConferenceDirect 2005 - 2007
Gaylord Palms Resort & Convention Center November 2003 - April 2005
Gaylord Palms Resort & Convention Center November 2002 - November 2003
Gaylord Palms Resort & Convention December 2001 - November 2002
Walt Disney World College Program June 2001 - January 2002
Education
University of Central Florida 2001 — 2006
Bachelors Degree, Hospitality & Tourism Management
Novadent Inc June 2014 - June 2015
The First Tee of South Puget Sound May 2014 - December 2014
Goodwill of the Olympics and Rainier Regions November 2013 - March 2014
SumBridge May 2013 - October 2013
Snoqualmie Ridge Residential Owners Association May 2012 - March 2013
City of Snoqualmie February 2012 - March 2013
Space Needle LLC August 2006 - October 2008
ResortQuest Vacation Home Network July 2005 - August 2006
Gaylord Palms Resort & Convention Center May 2003 - June 2005
Skills
Process Improvement, Business Analysis, Financial Analysis, User Acceptance Testing, Requirements Gathering, Project Management, Analysis, Business Relationship..., Hotels, Six Sigma, Strategic Planning, Project Planning, Leadership, Management, Accounting, Budgets, Microsoft Excel, Finance, Training, Program Management, Contract Negotiation
Education
Rollins College - Crummer Graduate School of Business 2002 — 2003
MBA, General Management
Willamette University 1992 — 1996
BA, Psychology
Gaylord Palms Resort & Convention Center March 2014 - Present
Gaylord Palms Resort & Convention Center February 2012 - March 2014
Gaylord Entertainment January 2008 - January 2012
Gaylord Entertainment January 2006 - January 2008
Gaylord Palms October 2001 - January 2006
A1A Cleaning, Longwood, FL December 2000 - October 2001
Cotter Commercial Cleaning – Sole Proprietorship, Reno, Nevada January 1998 - December 2000
International Game Technology September 1984 - December 1999
IGT September 1984 - December 1999
IGT September 1984 - December 1999
Skills
Hospitality Industry, Hospitality, Customer Retention, Designing, Hotels, Resorts, Trade Shows, Management, Budgets, Leadership, Training, Sales, Process Scheduler, Customer Service, Hospitality Management, Catering, Convention Services, Forecasting, Meeting Planning, Event Management
Education
University of Nevada-Reno
Navy League of the United States September 2013 - Present
Sterling Events Group October 2012 - September 2013
Gaylord National Resort & Convention Center July 2009 - September 2012
Gaylord Palms Resort & Convention Center October 2006 - January 2009
Choice Hotels International November 1998 - October 2006
Choice Hotels Intl 1998 - 2006
Choice Hotels International November 1998 - June 1999
American Hotel & Lodging Association April 1997 - November 1998
American Hotel & Lodging Association November 1996 - April 1997
World Presidents' Organization November 1995 - November 1996
Skills
Operations Management, Hospitality Industry, Hotels, Convention Services, Meeting Planning, Hospitality, Project Planning, Fine Dining, Grand Openings, Business Meetings, Catering, Sponsorship, Event Planning, Food & Beverage, Event Management, Resorts, Hospitality Management, Budgets, Hotel Management, Corporate Events, Trade Shows
Education
University of Dayton 1988 — 1992
BA, Communication
Gaylord Palms Resort & Convention Center February 2010 - Present
Sandestin Golf & Beach Resort 2006 - 2010
Sandestin Golf & Beach Resort 2004 - 2006
Intrawest 2002 - 2004
Skills
Hotels, Guest Satisfaction, Resorts, Hospitality Industry, Hotel Management, Budgeting, Inventory Management, Contract Management, Strategic Planning, Process Improvement, Planning, Forecasting, Scheduling, Six Sigma, Business Strategy, Change Management, Property Management, Problem Solving, Team Leadership, Hospitality Management, Hospitality, Budgets, Process Scheduler, Engineering, New Business Development, Operations Management, Pre-opening, Project Planning, Contract Negotiation, Team Building, Facilities Management, Supervisory Skills, Leadership, Property Management...
Education
University of North Florida 1989 — 1991
BS, Building Construction Management
Ousley Concierge Services December 2007 - Present
Magnolia Pointe Master HOA September 2008 - July 2012
Magnolia Pointe Custom Home Owner's Association October 2008 - March 2012
Community Arts Connection of South Lake December 2008 - July 2010
Ginn Reunion Resort May 2006 - December 2007
Gaylord Palms Resort & Convention Center October 2003 - October 2005
Florida Prudential Realty June 2002 - October 2004
Walt Disney World May 1999 - June 2002
Disneyland Resort 1989 - 1999
Disneyland Resort 1988 - 1999
Skills
Resorts, Hospitality, Tourism, Hospitality Industry, Front Office, Hotels, Entertainment, Concierge Services, Customer Service, Hospitality Management, Corporate Events, Event Planning, Hotel Management, Fundraising, Parties, Pre-opening, Leadership, Leisure Travel, Yield Management, Cruises, Outlook, Wine, Vacation, Scheduling, Public Speaking, Luxury, Marketing, Restaurant Management, Travel Management, Newsletters, Team Leadership, Guest Service, Customer Relations, Microsoft Office, Disney, Forecasting, Fine Dining, Process Scheduler, Special Events, Excel, Teamwork, Rooms Division, Hotel Booking, Music, Business Travel, Non-profits, Retail, Directing, Theatrical Production, Stage Management
Education
Modesto Jr. College 1984 — 1988
Theatre Arts
California State University-Long Beach
Scenic Design, English
Corner Bakery Cafe October 2014 - Present
Corner Bakery Cafe June 2013 - Present
Gaylord Entertainment October 2009 - June 2013
Gaylord Palms Resort & Convention Center November 2008 - October 2009
Gaylord Palms Resort & Convention Center March 2005 - October 2009
Fleming's Prime Steakhouse & Wine Bar November 2003 - March 2005
Red Hot & Blue Restaurants, Inc. May 1994 - September 2002
Skills
Hospitality Industry, Hospitality, Food & Beverage, Resorts, Restaurants, Catering, Event Management, Restaurant Management, Pre-opening, Hospitality Management, Training, Hotels, Event Planning, Leadership, Management, Employee Training, Recruiting, Hiring, Sales, Rooms Division, Time Management, Human Resources, Coaching, Menu Development, Guest Service Management, Employee Relations, Food, Team Building, Food Service, Public Relations
Education
Florida State University 1986 — 1991
BA, Communications
Gaylord Palms Resort & Convention Center November 2004 - Present
Gaylord Palms Resort & Convention Center February 2002 - November 2004
Gaylord Palms Resort & Convention Center January 2000 - February 2002
Skills
Trade Shows, Meeting Planning, Hospitality, Convention Services, Sales, Leadership, Resorts, Hotels, Customer Service, Hospitality Industry, Budgets, Sales Operations, Sales Management, Competitive Analysis, Catering, New Business Development
Education
University of Central Florida - College of Business Administration 2001 — 2002
University of Central Florida - College of Business Administration 2000 — 2002
Hilton Grand Vacations June 2011 - Present
Hilton June 2009 - June 2011
LEGO March 2009 - June 2009
Gaylord Palms Resort & Convention Center August 2003 - February 2009
Walt Disney World Swan and Dolphin July 1995 - August 2003
Cablevision Industries (CVI) January 1994 - July 1995
Bell BCI August 1993 - December 1993
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Software Engineering, Budgets, Construction, Cross-functional Team..., Employee Relations, Engineering, Engineering Management, Facilities Management, Forecasting, Hospitality, HVAC, Hotels, Leadership, Management, Mechanical Engineering, Operations Management, Process Scheduler, Project Management, Project Planning, Resorts, Sales, Strategic Planning, Team Leadership, Training, Customer Service
Education
Norwich University 1988 — 1993
Bachelor of Science (B.S.), Mechanical Engineering
The Walt Disney Company July 2013 - Present
The Walt Disney Company April 2012 - July 2013
Signature Weddings & Events, Inc January 2006 - April 2012
Gaylord Palms Resort & Convention Center November 2001 - January 2006
Gaylord Palms Resort & Convention Center November 2001 - January 2006
Interstate Hotels: Sawgrass Marriott Resort & Spa 1993 - 2001
Skills
Catering Sales, Convention Services, Social Events, Hospitality Management, Hotels, Corporate Events, Hospitality Industry, Resorts, Hospitality, Event Management, Banquets, Event Planning, Food & Beverage, Weddings, Trade Shows, Meeting Planning, Catering, Budgets, Menu Development, Marketing
Education
Florida International University 2012 — 2014
Master of Science (M.S.), Hospitality Management and Tourism
University of Central Florida - College of Business Administration 1990 — 1992
Bachelor of Business Administration (B.B.A.), Marketing
WhiteWater West Industries Ltd January 2013 - Present
Modern Horizons January 2007 - Present
Gaylord Entertainment - Gaylord Palms Resort November 2002 - January 2013
Gaylord Palms Resort & Convention Center 2002 - January 2013
Gaylord Palms 2002 - January 2013
Universal Orlando 1998 - 2002
Skills
Creativity, Business Acumen, Entertainment Architect, Technical Wizardry, Talent Management, Contract Negotiation, Skilled Labor, Flash, CMS, Web Design, Pro Tools, Pre-production, Event Planning, Corporate Events, Entertainment, Hospitality, Event Management, Production Managment, Live Events, Hospitality Industry, Hotels, Game Design, Augmented Reality, Theme Parks, Entrepreneurship, Creative Problem Solving, Media Production, Visitor Attractions, Resorts, Social Media, Meeting Planning, Tourism, Film, Marketing, Trade Shows, Production Management, People Management, Project Management
Education
Ithaca College 1995 — 1999
Communications, Television Radio
Ithaca College 1995 — 1999
Bachelor of Applied Science (B.A.Sc.) - Communications, Electrical, Electronics and Communications Engineering
Gaylord Palms Resort & Convention Center September 2011 - Present
Gaylord Entertaiment October 2008 - October 2011
Gaylord Palms Resort & Convention Center June 2007 - October 2008
Gaylord Entertainment September 2005 - June 2007
Gaylord Palms Resort & Convention Center January 2003 - September 2005
Disney's All-Star Resorts January 2002 - June 2002
InterContinental San Juan Resort & Casino September 1999 - December 2001
Skills
Hospitality Industry, Hotels, Revenue Analysis, Hospitality, Front Office, Training, Management, Marketing, Resorts, Hospitality Management, Pricing, Analysis, Yield Management, Property Management...
Education
Sacred Heart University 1996 — 2002
B.A; A.A, Hospitality Management; Tourism
Gaylord Palms Resort & Convention Center February 2012 - Present
Doubletree By Hilton Orlando At SeaWorld May 2010 - February 2012
Pyramid Hotel Group 2010 - 2012
Kaplan University September 2009 - May 2010
DoubleTree Hotel at The Entrance to Universal Orlando November 2007 - December 2008
Loews Miami Beach Hotel 2003 - 2006
Skills
Catering, Resorts, Hospitality, Hospitality Management, Hotels, Hospitality Industry, Event Planning, Event Management, Food & Beverage, Meeting Planning, Corporate Events, Trade Shows, Banquets, Hotel Management, Pre-opening, Menu Development, Rooms Division, Hotel Booking, Customer Satisfaction, Customer Service, Budgets, Revenue Analysis, Convention Services, Tourism, Restaurants, Weddings, Yield Management
Education
Strayer University 2007 — 2009
MBA, Business Administration
Johnson & Wales University 1998 — 2002
B.S., Hospitality Sales & Meeting Management
Gaylord Palms Resort & Convention Center
Skills
Forecasting, Hospitality Industry, Resorts, Leadership, Hospitality, Hotels, Strategic Forecasting, Management, Pre-opening, Hospitality Management, Meeting Planning, Group Housing, Hotel Management, Food & Beverage, Revenue Analysis
Education
Towson University 1991 — 1995
Sea Island March 2014 - Present
Marriott International: Gaylord Opryland Resort & Convention Center October 2012 - March 2014
Gaylord Opryland Resort & Convention Center October 2003 - October 2012
Girl Scouts of Middle Tennessee 2008 - 2012
Gaylord Palms Resort & Convention Center April 2001 - October 2003
Wyndham Hotels and Resorts July 1999 - April 2001
Wyndham Hotels and Resorts February 1998 - July 1999
Wyndham Palace Resort & Spa September 1996 - February 1998
New Orleans Hilton Riverside September 1993 - September 1996
New Orleans Hilton Riverside September 1992 - September 1993
Skills
Employee Relations, Onboarding, Hospitality, Succession Planning, Hospitality Management, Hotels, Hospitality Industry, Human Resources, Talent Acquisition, Resorts, Talent Management, Employee Engagement, Leadership, Recruiting, Restaurants, New Hire Orientations, Performance Management, Deferred Compensation, Customer Service, Organizational Culture, Organizational..., Pre-opening, Employee Training, Event Management, Workforce Planning, Hiring, Benefits Administration, Payroll, Conflict Resolution, Labor Relations, Leadership Development, Interviews, Coaching, HRIS, Personnel Management, Career Development, Employee Benefits, HR Policies, Training, Organizational..., Team Building
Education
Georgia Southern University
Loyola University New Orleans
Gaylord Entertainment April 2005 - Present
Gaylord Palms Resort & Convention Center April 2005 - Present
Seaport Companies February 1998 - 2001
Sodexho Altys 1992 - 1998
Education
Salem State University 1987 — 1991
Freeman August 2010 - Present
Waldorf Astoria / Hilton Orlando Bonnet Creek April 2009 - May 2010
Gaylord Palms Resort & Convention Center August 2003 - March 2009
Hilton New Orleans Riverside 1999 - August 2003
Education
University of New Orleans
Marriott Marquis New York July 2014 - Present
Gaylord Palms Resort 2008 - Present
Gaylord Palms Resort & Convention Center 2007 - Present
Gaylord Entertainment 2008 - 2010
Gaylord Entertainment October 2008 - January 2009
Nickelodeon Fammily Suites 2005 - 2007
Skills
Event Management, Hospitality Management, Hospitality, Hospitality Industry, Hotels, Resorts, Hotel Management, Front Office, Revenue Analysis, Pre-opening, Rooms Division, Micros, Food & Beverage, Property Management..., Catering, Banquets, Meeting Planning, Restaurants, Convention Services, Tourism, Time Management, Concierge Services, Yield Management, Employee Relations
Education
Florida State University 2000 — 2005
BA, Television and Film
Quest Hotels Inc December 2006 - Present
Gaylord Palms Resort & Convention Center July 2005 - December 2006
Nickelodeon Family Suites Resort May 1999 - July 2005
Nickelodeon Family Suites 1999 - 2005
Skills
Hotel Management, Resorts, Revenue Analysis, Hospitality Industry, Revenue Forecasting, Micros, Front Office, Rooms Division, Competitive Analysis, Hotel Booking, Food & Beverage, Meeting Planning, Team Building, Guest Service Management, Property Management..., Hospitality Management, Customer Service, Pre-opening, Event Management, Negotiation, Menu Development, Sales, Yield Management, Forecasting, Accounting, Payroll, Accounts Receivable, Budgets, Strategic Planning, E-commerce, Marketing, Lodging, Financial Accounting, Tourism, Hotels, Opening Hotels, Restaurants, Event Planning, Hotel Administration, Catering, Hospitality, Marketing Strategy, OnQ, Delphi, Accounts Payable, Microsoft Excel, Inventory Management, Management, Financial Reporting, Leadership
Education
Cornell University 1994 — 1996
MMH, Hotel School
Binghamton University 1988 — 1990
BA, Cinema Arts
Dutchess Community College 1986 — 1988
AS, Communications & Media Arts
Gaylord Opryland Resort January 2015 - Present
Gaylord Opryland April 2013 - January 2015
Gaylord Opryland Resort & Convention Center May 2008 - April 2013
Gaylord Entertainment Company January 2003 - October 2012
Gaylord Palms Resort & Convention Center June 2007 - May 2008
Gaylord Palms 2002 - 2008
Gaylord Palms Resort & Convention Center July 2006 - June 2007
Gaylord Palms Resort & Convention Center December 2003 - July 2006
Skills
Hotels, Hospitality Industry, Resorts, Food & Beverage, Hospitality, Hospitality Management, Menu Development, Catering, Banquets, Convention Services, Meeting Planning, Hotel Management, Revenue Analysis, Event Management, Event Planning, Customer Service, Corporate Events, Pre-opening, Front Office
Education
University of Central Florida 1999 — 2003
BS, Hospitality Management
Gaylord Palms Resort & Convention Center October 2013 - Present
JW Marriott Marquis Dubai January 2012 - October 2013
Marriott International May 2009 - January 2012
Marriott International June 2006 - May 2009
JW Marriott Hotel Hong Kong June 2003 - May 2006
JW Marriott Hotel Hong Kong April 2001 - May 2003
Renaissance Inya Lake Hotel May 1998 - April 2001
Renaissance Inya Lake Hotel May 1996 - April 1998
Skills
Fine Dining, Pre-opening, Hospitality, Menu Development, Micros, Culinary Skills, Pre-opening experience, Hospitality Management, Property Management..., Banquets, Catering, Hotels, Wine, Sanitation, Hotel Management, Food & Beverage, Resorts, Menu Engineering, Mediterranean, Cuisine, Recipes, Pastry, Food, Food Preparation, Front Office, Revenue Analysis, Rooms Division, Restaurants, Hospitality Industry, Yield Management, Italian cuisine, Cost Control, Opening Hotels, Hygiene, HACCP, Food Service, Gourmet, Restaurant Management, Guest Service Management, Cooking, Tourism, Food Safety, Banquet Operations, F&B Management, Menu Costing, Chef, Customer Satisfaction, Food Quality, Recipe Testing, Culinary Management
Education
Berufsschule Altmünster 1987 — 1991
Apprenticeship Cook/Waiter --- Koch/Kellner Lehre
Loews Hotels - Hard Rock Hotel at Universal Orlando October 2010 - Present
Waldorf Astoria & Hilton Orlando Bonnet Creek June 2010 - October 2010
Loews Hotels - Hard Rock Hotel at Universal Orlando April 2008 - June 2010
Loews Royal Pacific Resort August 2006 - April 2008
Gaylord Palms Resort & Convention Center September 2005 - August 2006
Gaylord Palms Resort & Convention Center July 2004 - September 2005
RIU Hotels & Resorts February 2002 - July 2004
Walt Disney World, Animal Kingdom Theme Park December 2000 - December 2001
Skills
Hotels, Event Planning, Hospitality, Resorts, Management, Hospitality Management, Hospitality Industry, Event Management, Meeting Planning, Budgets, Trade Shows, Catering, Food & Beverage, Corporate Events, Hotel Management, Leadership, Revenue Analysis, Customer Service, Customer Satisfaction, Customer Retention, Client Development, Manage Client..., Team Leadership, Teamwork, Team Management, Time Management, Sales, Tourism, Convention Services, Banquets, Front Office, Pre-opening, Restaurants, Property Management..., Micros, Rooms Division, Forecasting, Yield Management, Hotel Booking, Menu Development, Guest Service Management, Restaurant Management, Opening Hotels, Leisure, OnQ, Opera, Food, Wedding Planning, Fine Dining, Hiring
Education
Damelin 1997 — 1999
Business Management Degree, Business
Rollins College - Crummer Graduate School of Business
Mini-MBA
Halifax Health December 2014 - Present
Arc Group Worldwide, Inc. Flomet, LLC August 2012 - October 2014
American Cancer Society July 2011 - August 2012
The Shores Resort & Spa April 2008 - February 2009
Countrywide Home Loans July 2006 - April 2008
Renaissance Orlando Hotel Airport November 2004 - August 2006
Gaylord Palms Resort & Convention Center January 2003 - November 2004
Skills
Marketing, Customer Service, Sales, Corporate Branding, Business Development, Adobe Muse, WordPress, HubSpot, Adobe Creative Cloud, Advertising, Microsoft Office, Event Planning, Hotels, Hospitality, Time Management, Catering, Teamwork, Meeting Planning, Coaching, Resorts, Community Outreach, Public Speaking, Fundraising, Event Management, Public Relations
Education
University of Florida 2000 — 2003
BS, Recreation, Parks and Tourism
Gaylord Palms Resort & Convention Center Chief EngineerGaylord EntertainmentJuly 2001 - January 2005
Walt Disney World Swan and Dolphin January 1999 - June 2001
Education
Northeastern University 1967 — 1971
Business Management
Primrose School Of Sugar Land April 2015 - Present
Downtown Dental January 2014 - July 2014
The Ritz Carlton Hotels of Atlanta December 2010 - October 2011
The Mansion on Peachtree, A Rosewood Hotel & Residence May 2010 - December 2010
Arnaud's Restaurant January 2010 - May 2010
Hilton New Orleans Riverside January 2008 - January 2010
Omni Royal Crescent Hotel July 2007 - December 2007
Gaylord Palms Resort & Convention Center September 2005 - July 2007
Skills
Hotels, Hospitality Industry, Hospitality Management, Hospitality, Resorts, Hotel Management, Catering, Food & Beverage, Meeting Planning, Pre-opening, Banquets, Event Management, Trade Shows
Education
University of New Orleans 2002 — 2004
Masters, Business Administration
Louisiana State University 1998 — 2002
Bachelors, Marketing
Gaylord Palms Resort & Convention Center February 2014 - Present
Planet Hollywood International October 2012 - January 2014
The Peabody Orlando September 2010 - January 2012
Mona Lisa Suite Hotel August 2008 - July 2009
Celebration Hotel January 2006 - August 2008
Gaylord Palms Resort and Convention Center May 2002 - December 2005
Six Continents August 1999 - May 2002
Skills
Meeting Planning, Hotels, Sales, Contract Negotiation, Account Management, New Business Development, Catering, Pre-opening, Conventions, Trade Shows, Customer Service, Marketing Strategy, Event Management, Hospitality Industry, Tourism
Education
New Mexico State University 1994 — 1999
Bachelor
School name:
Chico's FAS Inc. December 2013 - Present
Steinmart March 2011 - November 2013
Gaylord Palms Resort & Convention Center December 2005 - January 2011
Prudential Florida Real Estate February 2003 - December 2004
District Community Ambassador April 1999 - January 2003
Skills
Retail, Merchandising, Retail Buying, Management, Sales, Training, Apparel, Events, Customer Service, Vendor Management, Product Development, Hospitality, Project Management, Microsoft Office, Newsletters, PowerPoint, Tourism, Paying & Receiving, Hospitality Management
Education
Nassau Community College 1977 — 1979
aas, Fashion Buying / Merchandising
Sanford-Burnham Medical Research Institute April 2010 - Present
Gaylord Palms Resort & Convention Center December 2003 - February 2009
The Veranda Bed & Breakfast May 2000 - December 2003
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, e'Sirius Software, Outlook
Education
Valencia Community College 2002 — 2004
Associate of Arts (AA), Hospitality Administration/Management
University of South Florida 1998 — 2000
Marine Biology and Biological Oceanography